2018 Public Service Employee Survey Results by Theme for the Public Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	42	14	7	5	74	12	9985
2018	Health care practitioners	36	41	11	8	5	77	12	1981
2018	Federal regulators	33	43	11	8	5	77	13	4017
2018	Compliance, inspection and enforcement	28	44	13	9	6	72	15	16200
2018	Communications or public affairs	36	43	10	7	3	79	11	4491
2018	Access to information and privacy	36	40	12	7	4	76	11	1304
2018	Security	22	35	13	13	16	58	29	4464
2018	Science and technology	37	43	10	6	3	81	9	9749
2018	Library services	39	38	13	6	4	77	10	435
2018	Legal services	36	43	9	7	4	79	11	3171
2018	Administration and operations	35	41	12	8	5	76	12	23384
2018	Human resources	38	42	10	7	4	80	10	8401
2018	Financial management	35	42	11	7	4	78	11	6479
2018	Procurement	36	42	13	5	4	77	9	2717
2018	Real property	34	40	13	8	5	74	14	2785
2018	Materiel management	31	42	14	8	5	73	13	1469
2018	Information management	33	42	12	7	5	75	13	3457
2018	Information technology	32	42	13	8	5	75	13	10353
2018	Internal audit	33	44	12	7	4	78	11	1135
2018	Evaluation	36	45	9	6	3	81	10	1439
2018	Data sciences	39	42	10	6	3	80	9	2401
2018	Policy	36	43	9	8	4	79	12	8164
2018	Project management	35	42	11	8	4	78	11	6919
2018	Other services to the public	37	40	12	7	4	77	11	8216
2018	None of the above	34	40	12	8	6	74	14	14773
2017	Client contact centre	31	45	13	7	4	76	11	10116
2017	Health care practitioners	38	42	8	7	5	80	12	2144
2017	Federal regulators	34	44	9	8	5	78	13	4027
2017	Compliance, inspection and enforcement	27	45	12	10	6	72	16	16387
2017	Communications or public affairs	35	46	8	8	3	81	11	4250
2017	Access to information and privacy	36	43	9	6	4	80	10	1278
2017	Security	22	38	14	11	14	60	26	4927
2017	Science and technology	38	44	9	6	3	82	9	11125
2017	Library services	41	43	7	5	3	84	9	512
2017	Legal services	37	44	8	7	3	81	10	3457
2017	Administration and operations	33	44	11	7	5	77	12	25910
2017	Human resources	36	44	10	7	4	80	10	8333
2017	Financial management	33	46	11	7	4	79	10	6787
2017	Procurement	33	47	12	5	3	80	8	2793
2017	Real property	33	44	11	7	5	77	12	2947
2017	Materiel management	32	45	12	6	4	78	10	1528
2017	Information management	31	44	12	8	5	75	14	3686
2017	Information technology	32	44	11	8	5	76	13	11577
2017	Internal audit	32	46	12	6	3	79	9	974
2017	Evaluation	37	44	9	7	3	81	10	1331
2017	Data sciences	35	46	9	6	3	81	10	2216
2017	Policy	36	44	8	7	4	80	11	8120
2017	Project management	35	45	9	7	4	79	11	7148
2017	Other services to the public	37	41	10	7	4	78	11	8273
2017	None of the above	34	42	11	8	5	76	13	21022
2014	Client contact centre	28	46	13	7	5	75	12	10907
2014	Health care practitioners	32	45	9	9	5	78	14	2488
2014	Federal regulators	31	44	10	9	6	75	15	4882
2014	Compliance, inspection and enforcement	27	46	12	9	6	73	15	19029
2014	Communications or public affairs	33	44	10	9	4	76	13	4590
2014	Access to information and privacy	35	42	11	8	4	77	12	1325
2014	Security	22	40	16	12	11	62	22	6371
2014	Science and technology	33	46	10	8	4	79	11	10894
2014	Library services	34	42	10	10	5	76	14	520
2014	Legal services	34	46	10	8	3	79	11	3614
2014	Administration and operations	30	44	12	9	5	74	14	29217
2014	Human resources	33	44	10	9	4	77	13	8778
2014	Financial management	31	45	12	8	4	76	12	7445
2014	Procurement	28	47	13	7	5	75	12	2961
2014	Real property	30	45	11	9	5	75	14	3469
2014	Materiel management	29	45	12	8	5	75	13	1940
2014	Information management	29	43	13	9	6	72	15	4629
2014	Information technology	28	44	12	9	6	73	15	13578
2014	Internal audit	28	48	12	8	4	76	12	1096
2014	Evaluation	29	46	12	9	4	75	13	1670
2014	Other services to the public	33	44	11	7	5	77	12	11741
2014	None of the above	30	43	12	9	6	74	14	26763

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	39	17	11	7	64	18	10003
2018	Health care practitioners	25	37	14	14	10	62	24	1977
2018	Federal regulators	28	38	14	11	9	66	20	4040
2018	Compliance, inspection and enforcement	22	36	16	14	12	58	26	16244
2018	Communications or public affairs	35	39	11	10	5	74	15	4492
2018	Access to information and privacy	33	37	14	9	7	70	16	1306
2018	Security	16	27	15	16	25	44	41	4465
2018	Science and technology	28	40	14	11	6	68	17	9776
2018	Library services	31	39	12	10	8	70	17	435
2018	Legal services	29	36	12	13	10	65	23	3191
2018	Administration and operations	33	37	13	10	7	70	17	23414
2018	Human resources	36	38	11	9	6	74	14	8414
2018	Financial management	33	40	13	9	5	73	14	6492
2018	Procurement	32	39	14	8	6	71	14	2719
2018	Real property	28	37	14	12	9	65	21	2794
2018	Materiel management	27	37	16	11	8	65	20	1473
2018	Information management	32	38	13	11	6	70	17	3477
2018	Information technology	32	39	14	9	6	71	15	10359
2018	Internal audit	34	37	14	9	6	71	14	1137
2018	Evaluation	32	39	12	10	6	72	16	1436
2018	Data sciences	35	40	12	8	5	75	13	2403
2018	Policy	37	37	11	10	6	74	15	8184
2018	Project management	31	39	13	10	6	71	16	6928
2018	Other services to the public	26	37	15	12	9	63	22	8237
2018	None of the above	25	36	15	12	11	62	23	14809
2017	Client contact centre	25	38	17	11	8	63	19	10104
2017	Health care practitioners	26	34	14	13	12	61	25	2136
2017	Federal regulators	28	37	12	12	10	66	22	4027
2017	Compliance, inspection and enforcement	19	35	17	14	14	55	29	16378
2017	Communications or public affairs	34	39	11	10	6	73	16	4246
2017	Access to information and privacy	36	36	13	8	7	72	15	1276
2017	Security	15	26	16	16	26	42	42	4917
2017	Science and technology	29	39	13	10	7	69	18	11112
2017	Library services	33	36	13	10	6	70	17	510
2017	Legal services	28	37	12	12	11	65	23	3450
2017	Administration and operations	31	37	13	10	8	68	18	25875
2017	Human resources	35	38	12	9	6	73	15	8321
2017	Financial management	32	40	13	9	6	72	15	6777
2017	Procurement	30	40	15	9	6	71	15	2789
2017	Real property	26	38	15	11	9	65	20	2946
2017	Materiel management	28	39	15	9	8	68	17	1526
2017	Information management	31	37	15	10	7	68	18	3682
2017	Information technology	29	39	14	9	8	68	17	11573
2017	Internal audit	34	38	14	8	6	72	14	973
2017	Evaluation	32	40	13	8	7	72	15	1331
2017	Data sciences	32	42	12	8	5	74	13	2212
2017	Policy	35	38	10	10	7	73	17	8110
2017	Project management	31	39	13	10	7	70	17	7141
2017	Other services to the public	27	35	15	12	10	62	23	8265
2017	None of the above	26	35	16	12	11	61	23	20991

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	36	10	3	2	84	5	9920
2018	Health care practitioners	55	33	7	4	1	88	5	1966
2018	Federal regulators	49	36	9	4	2	85	6	4010
2018	Compliance, inspection and enforcement	46	37	10	4	2	84	6	16156
2018	Communications or public affairs	49	36	10	4	2	85	6	4469
2018	Access to information and privacy	53	32	10	3	2	85	4	1301
2018	Security	40	36	12	6	6	76	12	4446
2018	Science and technology	53	35	8	2	1	89	4	9726
2018	Library services	53	35	9	2	1	88	3	434
2018	Legal services	51	36	8	3	1	88	4	3179
2018	Administration and operations	52	33	9	3	2	85	5	23293
2018	Human resources	52	35	9	3	2	87	4	8360
2018	Financial management	50	35	10	4	1	85	5	6461
2018	Procurement	53	34	8	3	1	88	4	2707
2018	Real property	52	34	9	3	2	86	4	2780
2018	Materiel management	54	33	9	3	2	87	4	1465
2018	Information management	51	33	11	3	2	84	5	3459
2018	Information technology	49	35	10	4	2	84	6	10318
2018	Internal audit	47	39	9	3	2	86	5	1136
2018	Evaluation	50	38	7	3	2	88	5	1433
2018	Data sciences	49	37	9	3	2	86	5	2389
2018	Policy	48	36	9	4	2	85	6	8137
2018	Project management	51	35	9	4	1	86	5	6898
2018	Other services to the public	55	32	9	3	2	87	5	8181
2018	None of the above	53	32	9	3	2	85	6	14739
2017	Client contact centre	49	37	9	3	2	86	4	10100
2017	Health care practitioners	57	32	7	3	1	89	4	2139
2017	Federal regulators	53	34	8	3	2	87	5	4017
2017	Compliance, inspection and enforcement	48	36	10	4	2	84	6	16350
2017	Communications or public affairs	50	37	8	3	1	87	5	4238
2017	Access to information and privacy	53	35	8	2	2	89	4	1275
2017	Security	42	36	12	6	5	78	10	4911
2017	Science and technology	56	34	7	2	1	90	3	11104
2017	Library services	60	31	5	3	1	91	4	511
2017	Legal services	55	34	6	3	1	89	4	3440
2017	Administration and operations	53	33	9	3	2	87	5	25856
2017	Human resources	52	36	8	3	1	88	4	8316
2017	Financial management	51	37	8	3	1	88	4	6770
2017	Procurement	53	36	8	2	1	89	3	2787
2017	Real property	55	33	8	3	1	88	4	2936
2017	Materiel management	58	31	7	2	1	89	4	1519
2017	Information management	51	34	10	3	2	85	5	3679
2017	Information technology	50	35	9	3	2	86	5	11545
2017	Internal audit	51	37	8	3	1	88	4	973
2017	Evaluation	53	35	8	2	1	88	4	1328
2017	Data sciences	50	37	9	3	1	87	4	2212
2017	Policy	49	36	8	4	2	86	5	8110
2017	Project management	52	36	8	3	1	88	4	7141
2017	Other services to the public	57	31	7	3	1	88	4	8254
2017	None of the above	54	32	9	3	2	86	5	20966
2014	Client contact centre	57	31	8	2	2	88	4	10910
2014	Health care practitioners	63	28	6	2	1	91	3	2484
2014	Federal regulators	58	30	7	4	2	87	6	4880
2014	Compliance, inspection and enforcement	56	31	9	3	2	87	5	19017
2014	Communications or public affairs	57	30	9	3	1	87	5	4583
2014	Access to information and privacy	65	25	7	2	1	91	3	1325
2014	Security	50	32	11	3	4	82	7	6367
2014	Science and technology	60	29	7	2	1	90	3	10892
2014	Library services	58	30	8	2	2	88	4	520
2014	Legal services	62	30	6	2	1	91	3	3614
2014	Administration and operations	61	28	8	2	1	89	4	29196
2014	Human resources	62	28	7	2	1	90	3	8775
2014	Financial management	60	30	7	2	1	90	3	7437
2014	Procurement	61	29	7	2	1	90	3	2957
2014	Real property	63	27	7	2	1	90	3	3466
2014	Materiel management	64	25	7	2	1	90	3	1934
2014	Information management	59	28	8	3	2	88	4	4628
2014	Information technology	58	29	8	3	2	87	4	13564
2014	Internal audit	56	31	10	2	2	87	3	1097
2014	Evaluation	55	33	8	3	1	88	4	1669
2014	Other services to the public	62	27	7	2	1	90	3	11736
2014	None of the above	59	28	8	2	2	88	4	26739

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	40	12	6	4	0	78	10	10013
2018	Health care practitioners	42	39	10	6	2	0	81	8	1978
2018	Federal regulators	38	41	11	6	3	0	80	9	4041
2018	Compliance, inspection and enforcement	35	43	12	7	4	0	77	10	16270
2018	Communications or public affairs	42	39	10	6	2	0	82	8	4497
2018	Access to information and privacy	45	35	12	5	3	0	81	7	1309
2018	Security	30	38	16	9	7	0	68	16	4466
2018	Science and technology	43	41	9	4	2	0	84	6	9774
2018	Library services	41	39	12	5	3	0	80	8	435
2018	Legal services	40	40	11	5	3	0	80	8	3193
2018	Administration and operations	42	38	11	6	3	0	80	9	23438
2018	Human resources	43	40	9	5	3	0	83	8	8421
2018	Financial management	41	40	11	5	3	0	81	8	6497
2018	Procurement	43	39	11	4	3	0	83	6	2726
2018	Real property	41	37	12	6	3	0	79	9	2790
2018	Materiel management	41	41	10	5	3	0	82	8	1473
2018	Information management	41	39	12	6	3	0	80	9	3478
2018	Information technology	39	40	11	6	3	0	79	9	10379
2018	Internal audit	39	42	11	5	3	0	81	8	1137
2018	Evaluation	42	42	8	5	3	0	84	8	1437
2018	Data sciences	42	39	10	6	2	0	82	8	2408
2018	Policy	40	39	10	7	3	0	80	10	8186
2018	Project management	40	40	12	6	2	0	80	8	6943
2018	Other services to the public	44	36	11	5	3	0	81	8	8250
2018	None of the above	41	37	11	6	4	0	79	10	14834
2017	Client contact centre	37	41	12	5	4	0	79	9	10084
2017	Health care practitioners	43	39	9	5	3	0	82	8	2135
2017	Federal regulators	40	40	10	6	3	0	81	9	4007
2017	Compliance, inspection and enforcement	34	42	13	7	4	0	76	11	16317
2017	Communications or public affairs	43	40	9	5	2	0	83	8	4231
2017	Access to information and privacy	45	38	9	5	3	0	83	8	1278
2017	Security	30	40	15	8	7	0	70	15	4899
2017	Science and technology	45	40	9	5	2	0	85	7	11096
2017	Library services	49	37	8	4	2	0	85	7	510
2017	Legal services	41	40	9	6	3	0	81	9	3431
2017	Administration and operations	41	39	11	6	3	0	80	9	25808
2017	Human resources	43	40	10	5	3	0	83	8	8302
2017	Financial management	41	41	11	5	3	0	82	8	6753
2017	Procurement	41	43	10	4	2	0	84	6	2783
2017	Real property	42	39	11	5	3	0	81	8	2933
2017	Materiel management	45	38	10	4	3	0	83	7	1516
2017	Information management	39	40	11	6	4	0	79	9	3677
2017	Information technology	39	40	11	6	4	0	79	10	11538
2017	Internal audit	41	41	10	6	3	0	82	8	969
2017	Evaluation	44	38	10	5	2	0	83	7	1326
2017	Data sciences	42	41	9	4	3	0	84	7	2206
2017	Policy	41	39	10	7	3	0	80	10	8102
2017	Project management	40	40	10	6	3	0	81	9	7134
2017	Other services to the public	44	36	10	6	3	0	81	9	8245
2017	None of the above	42	38	11	5	4	0	79	9	20922
2014	Client contact centre	36	42	12	5	4	0	79	9	10902
2014	Health care practitioners	41	40	10	5	3	0	82	8	2482
2014	Federal regulators	40	40	11	7	3	0	80	10	4885
2014	Compliance, inspection and enforcement	36	42	12	6	4	0	78	10	19026
2014	Communications or public affairs	42	39	10	6	3	0	81	9	4590
2014	Access to information and privacy	47	36	9	4	3	0	83	8	1325
2014	Security	33	43	13	6	5	0	76	11	6359
2014	Science and technology	41	41	10	5	2	0	83	8	10886
2014	Library services	43	35	9	9	2	1	79	12	520
2014	Legal services	40	41	10	6	3	0	81	9	3615
2014	Administration and operations	40	39	11	6	4	0	79	10	29196
2014	Human resources	42	39	10	6	3	0	81	9	8767
2014	Financial management	40	41	11	5	3	0	81	8	7434
2014	Procurement	39	42	10	6	3	0	81	9	2956
2014	Real property	40	41	11	6	3	0	81	8	3463
2014	Materiel management	44	38	9	5	3	0	82	8	1939
2014	Information management	40	38	11	6	4	0	78	11	4627
2014	Information technology	37	40	12	7	4	0	78	10	13573
2014	Internal audit	38	42	11	7	3	0	80	9	1097
2014	Evaluation	38	40	12	6	4	0	79	9	1669
2014	Other services to the public	43	38	11	5	3	0	81	8	11733
2014	None of the above	40	38	12	6	4	0	78	10	26745

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	34	15	7	6	1	72	13	9998
2018	Health care practitioners	27	30	20	12	10	1	57	23	1981
2018	Federal regulators	34	33	17	9	7	0	67	16	4027
2018	Compliance, inspection and enforcement	29	32	18	11	9	0	61	20	16235
2018	Communications or public affairs	40	32	15	8	4	1	73	12	4492
2018	Access to information and privacy	44	31	15	6	4	0	75	10	1301
2018	Security	19	24	19	15	22	0	43	38	4469
2018	Science and technology	34	35	17	8	5	0	69	13	9761
2018	Library services	35	33	19	7	5	1	69	12	435
2018	Legal services	31	33	17	11	8	0	64	19	3188
2018	Administration and operations	39	31	16	8	6	0	71	13	23390
2018	Human resources	42	33	14	7	4	1	75	11	8413
2018	Financial management	39	33	15	7	5	1	73	11	6487
2018	Procurement	41	32	16	6	5	0	73	11	2720
2018	Real property	32	31	19	10	8	0	63	18	2792
2018	Materiel management	33	32	19	8	7	1	66	15	1477
2018	Information management	39	32	16	7	5	1	72	12	3476
2018	Information technology	37	32	17	8	6	1	69	14	10352
2018	Internal audit	42	33	15	6	4	0	75	10	1136
2018	Evaluation	40	31	17	7	5	0	71	12	1434
2018	Data sciences	43	32	14	7	4	0	76	10	2395
2018	Policy	37	33	15	9	5	1	70	14	8184
2018	Project management	37	32	16	9	6	0	69	14	6911
2018	Other services to the public	35	31	17	9	7	0	66	16	8214
2018	None of the above	32	30	18	10	9	1	63	19	14797
2017	Client contact centre	35	35	16	8	5	1	71	13	10098
2017	Health care practitioners	28	31	19	11	10	1	60	21	2139
2017	Federal regulators	32	35	16	10	7	1	67	18	4024
2017	Compliance, inspection and enforcement	26	32	18	12	11	1	58	23	16363
2017	Communications or public affairs	39	33	15	8	5	1	72	13	4242
2017	Access to information and privacy	43	32	13	6	5	1	76	11	1280
2017	Security	17	26	19	17	21	1	43	38	4917
2017	Science and technology	34	35	16	9	5	1	70	14	11106
2017	Library services	35	35	16	8	5	1	70	13	513
2017	Legal services	32	33	16	11	8	1	65	19	3452
2017	Administration and operations	37	32	16	8	6	1	70	14	25865
2017	Human resources	40	34	14	7	4	1	74	11	8321
2017	Financial management	39	34	14	7	5	1	73	12	6784
2017	Procurement	38	35	15	7	5	1	73	12	2783
2017	Real property	31	34	16	10	8	0	66	18	2945
2017	Materiel management	35	33	18	8	6	0	68	14	1525
2017	Information management	38	33	16	7	6	1	71	13	3679
2017	Information technology	34	31	17	9	8	1	66	17	11550
2017	Internal audit	39	36	14	6	5	0	75	10	974
2017	Evaluation	39	33	16	7	5	0	73	12	1330
2017	Data sciences	42	32	14	7	4	0	75	10	2216
2017	Policy	36	33	15	9	6	1	69	15	8110
2017	Project management	35	33	16	9	6	0	69	15	7146
2017	Other services to the public	35	31	16	10	8	1	66	18	8269
2017	None of the above	31	31	18	10	9	1	63	19	20991
2014	Client contact centre	28	38	17	9	6	1	67	16	10916
2014	Health care practitioners	22	32	18	14	13	1	55	27	2487
2014	Federal regulators	28	35	16	12	8	0	64	20	4885
2014	Compliance, inspection and enforcement	25	35	17	13	10	1	60	23	19029
2014	Communications or public affairs	32	37	15	10	5	1	69	15	4590
2014	Access to information and privacy	40	34	14	7	5	1	74	12	1330
2014	Security	17	32	20	16	14	1	49	30	6376
2014	Science and technology	25	37	18	12	7	0	63	20	10894
2014	Library services	30	29	20	11	9	2	60	21	521
2014	Legal services	26	36	16	13	8	1	63	21	3614
2014	Administration and operations	31	35	16	10	7	1	67	17	29216
2014	Human resources	33	36	16	9	6	1	69	15	8774
2014	Financial management	33	36	16	9	6	1	70	14	7443
2014	Procurement	29	38	17	9	5	1	68	15	2960
2014	Real property	25	36	19	12	7	0	62	19	3466
2014	Materiel management	29	36	17	9	8	1	66	17	1938
2014	Information management	31	35	17	9	6	1	67	16	4631
2014	Information technology	28	33	18	11	8	1	62	20	13571
2014	Internal audit	33	36	17	9	5	1	69	14	1098
2014	Evaluation	28	37	17	11	7	1	66	18	1671
2014	Other services to the public	29	34	17	11	9	1	63	20	11746
2014	None of the above	26	35	18	11	9	1	61	21	26771

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	37	15	8	5	0	72	13	9950
2018	Health care practitioners	27	33	19	13	8	0	60	21	1982
2018	Federal regulators	31	36	17	10	7	0	67	17	4018
2018	Compliance, inspection and enforcement	27	35	17	12	9	0	61	21	16171
2018	Communications or public affairs	39	36	13	8	4	0	75	12	4482
2018	Access to information and privacy	44	32	13	6	4	0	77	10	1296
2018	Security	18	25	19	17	20	0	44	37	4446
2018	Science and technology	31	38	16	10	4	0	69	14	9728
2018	Library services	34	38	14	9	5	1	73	14	434
2018	Legal services	30	36	15	12	7	0	65	19	3173
2018	Administration and operations	38	34	15	8	5	0	72	13	23253
2018	Human resources	41	35	13	7	4	0	77	11	8384
2018	Financial management	39	35	14	7	4	0	75	11	6451
2018	Procurement	40	35	14	7	4	0	75	11	2713
2018	Real property	31	33	19	10	7	0	64	18	2785
2018	Materiel management	31	35	17	9	7	0	67	16	1473
2018	Information management	37	35	15	8	4	0	73	12	3459
2018	Information technology	35	35	16	9	6	0	70	14	10336
2018	Internal audit	40	36	13	7	4	0	77	11	1134
2018	Evaluation	38	35	15	8	4	0	73	12	1428
2018	Data sciences	40	34	14	7	4	0	75	11	2389
2018	Policy	36	35	14	9	5	0	72	14	8142
2018	Project management	34	36	15	10	5	0	70	15	6890
2018	Other services to the public	33	33	17	10	7	0	66	17	8195
2018	None of the above	30	33	18	11	8	0	63	19	14757
2017	Client contact centre	32	38	16	8	5	0	71	13	10105
2017	Health care practitioners	27	35	17	11	9	0	62	20	2141
2017	Federal regulators	30	37	15	11	7	0	67	18	4025
2017	Compliance, inspection and enforcement	24	34	17	14	10	0	59	24	16370
2017	Communications or public affairs	38	36	13	8	4	0	75	12	4245
2017	Access to information and privacy	43	33	13	6	5	0	77	10	1279
2017	Security	16	28	19	18	19	0	44	37	4915
2017	Science and technology	31	38	15	10	5	0	70	15	11112
2017	Library services	35	37	15	8	4	1	73	12	512
2017	Legal services	31	35	14	13	7	0	66	20	3450
2017	Administration and operations	36	35	15	9	5	0	71	14	25892
2017	Human resources	40	36	13	7	4	0	77	11	8325
2017	Financial management	38	37	13	7	4	0	75	12	6776
2017	Procurement	37	38	14	7	4	0	75	11	2785
2017	Real property	30	36	15	12	7	0	66	19	2947
2017	Materiel management	34	36	16	8	6	0	70	14	1522
2017	Information management	37	36	15	8	5	0	73	12	3683
2017	Information technology	33	34	15	10	7	0	67	17	11563
2017	Internal audit	38	39	13	6	4	0	77	10	974
2017	Evaluation	38	36	14	7	5	0	74	12	1331
2017	Data sciences	41	36	13	7	3	0	77	10	2214
2017	Policy	36	36	13	10	5	0	72	15	8117
2017	Project management	33	37	14	10	6	0	71	15	7146
2017	Other services to the public	33	33	16	10	7	0	66	18	8264
2017	None of the above	30	34	16	11	8	1	64	19	20994
2014	Client contact centre	26	40	17	10	5	0	67	15	10916
2014	Health care practitioners	22	34	17	15	11	0	57	27	2488
2014	Federal regulators	27	37	15	13	7	0	64	21	4886
2014	Compliance, inspection and enforcement	23	36	16	14	10	0	59	25	19026
2014	Communications or public affairs	31	39	15	10	5	0	71	15	4591
2014	Access to information and privacy	41	34	13	7	4	0	75	12	1331
2014	Security	17	32	21	16	13	0	50	30	6373
2014	Science and technology	23	37	18	14	7	0	61	21	10889
2014	Library services	31	30	20	10	9	0	61	19	520
2014	Legal services	26	37	16	14	8	0	63	22	3615
2014	Administration and operations	31	37	15	10	6	0	68	17	29206
2014	Human resources	33	37	14	9	5	0	71	15	8770
2014	Financial management	33	38	15	9	5	0	71	14	7439
2014	Procurement	29	41	16	9	5	0	70	14	2958
2014	Real property	24	38	19	12	6	0	62	18	3467
2014	Materiel management	29	37	16	11	8	0	66	18	1939
2014	Information management	31	37	16	10	5	0	69	16	4627
2014	Information technology	28	36	17	12	8	0	64	19	13570
2014	Internal audit	33	37	16	8	5	0	71	14	1097
2014	Evaluation	28	39	14	13	5	0	67	18	1670
2014	Other services to the public	27	36	16	12	8	0	63	20	11747
2014	None of the above	25	36	17	12	8	1	62	21	26752

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	26	20	12	10	4	0	56	23	10020
2018	Health care practitioners	27	24	21	13	12	3	1	52	26	1988
2018	Federal regulators	32	25	19	13	8	3	0	58	22	4034
2018	Compliance, inspection and enforcement	26	26	20	14	11	3	0	54	26	16254
2018	Communications or public affairs	34	25	18	12	7	3	0	62	19	4499
2018	Access to information and privacy	38	24	19	10	6	3	0	64	16	1306
2018	Security	20	21	19	16	21	3	0	42	38	4475
2018	Science and technology	32	29	20	9	6	3	1	63	16	9773
2018	Library services	34	25	19	9	7	5	1	63	17	436
2018	Legal services	29	26	18	14	9	3	1	58	23	3190
2018	Administration and operations	35	25	17	11	8	3	0	62	20	23445
2018	Human resources	38	26	16	10	7	3	0	66	17	8438
2018	Financial management	37	26	18	10	7	2	0	64	18	6502
2018	Procurement	37	27	18	9	7	2	0	65	16	2722
2018	Real property	31	25	22	11	9	2	0	57	21	2793
2018	Materiel management	30	26	19	12	10	3	1	57	23	1478
2018	Information management	34	26	18	11	8	3	0	62	19	3474
2018	Information technology	34	26	19	10	7	3	0	62	18	10371
2018	Internal audit	35	27	19	11	6	2	1	64	17	1141
2018	Evaluation	34	26	20	10	6	4	0	62	17	1436
2018	Data sciences	36	25	18	11	7	3	0	63	18	2397
2018	Policy	32	26	18	12	8	3	1	60	21	8204
2018	Project management	33	26	19	12	8	3	0	60	20	6934
2018	Other services to the public	31	24	20	12	10	3	1	57	22	8236
2018	None of the above	30	24	19	12	11	4	1	56	23	14822
2017	Client contact centre	28	27	19	12	9	5	1	58	22	10107
2017	Health care practitioners	26	25	19	12	11	5	1	55	25	2141
2017	Federal regulators	30	26	18	12	9	4	0	59	22	4025
2017	Compliance, inspection and enforcement	24	26	19	14	12	5	0	53	27	16365
2017	Communications or public affairs	33	26	16	12	8	4	1	63	20	4243
2017	Access to information and privacy	36	25	18	10	7	4	0	64	17	1279
2017	Security	19	23	19	15	20	4	1	44	36	4918
2017	Science and technology	32	29	18	9	6	4	1	64	17	11114
2017	Library services	37	26	15	10	7	5	1	66	18	513
2017	Legal services	30	25	16	13	9	6	2	59	24	3452
2017	Administration and operations	34	24	18	11	8	4	1	61	20	25898
2017	Human resources	37	26	16	10	7	4	1	66	17	8322
2017	Financial management	35	27	16	10	8	3	0	64	19	6778
2017	Procurement	34	29	17	10	6	3	0	65	17	2787
2017	Real property	30	28	20	10	10	2	0	59	21	2946
2017	Materiel management	32	28	18	12	7	3	0	61	20	1526
2017	Information management	32	25	19	11	8	4	1	60	20	3680
2017	Information technology	32	26	19	11	9	4	0	60	20	11562
2017	Internal audit	33	26	19	9	7	5	1	63	17	974
2017	Evaluation	34	25	18	10	7	5	1	63	18	1331
2017	Data sciences	35	27	17	11	6	4	1	65	17	2215
2017	Policy	31	26	18	13	8	4	0	59	22	8110
2017	Project management	32	26	18	12	8	4	0	60	21	7147
2017	Other services to the public	31	25	18	11	10	4	1	59	22	8259
2017	None of the above	30	25	19	11	10	4	1	58	22	20987
2014	Client contact centre	24	27	19	13	10	5	1	55	25	10915
2014	Health care practitioners	25	25	17	13	13	6	1	54	28	2485
2014	Federal regulators	28	27	18	13	9	4	1	58	23	4881
2014	Compliance, inspection and enforcement	25	26	19	14	11	4	0	54	26	19030
2014	Communications or public affairs	30	26	17	13	8	4	1	60	23	4591
2014	Access to information and privacy	34	26	19	10	8	4	1	62	18	1331
2014	Security	19	24	21	15	16	4	1	46	32	6376
2014	Science and technology	28	28	20	11	7	4	1	60	19	10888
2014	Library services	31	23	17	13	11	5	1	57	25	520
2014	Legal services	29	26	17	12	9	5	1	59	23	3616
2014	Administration and operations	31	25	18	12	9	4	0	59	23	29214
2014	Human resources	32	25	17	12	9	3	1	60	23	8770
2014	Financial management	33	26	17	12	9	3	0	61	22	7443
2014	Procurement	30	28	19	12	8	3	0	60	21	2959
2014	Real property	27	27	20	13	9	3	1	57	23	3464
2014	Materiel management	31	26	19	11	10	2	0	58	22	1940
2014	Information management	31	25	19	11	9	4	1	58	22	4631
2014	Information technology	30	25	19	12	10	4	0	57	23	13567
2014	Internal audit	31	27	18	12	8	4	0	61	21	1097
2014	Evaluation	27	26	20	13	10	4	0	55	24	1671
2014	Other services to the public	29	25	19	13	10	5	1	56	24	11742
2014	None of the above	27	26	19	13	10	5	1	56	24	26767

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	32	11	5	3	2	1	80	9	9987
2018	Health care practitioners	42	30	13	8	6	1	0	72	14	1983
2018	Federal regulators	46	29	11	7	5	1	0	77	12	4015
2018	Compliance, inspection and enforcement	42	31	12	7	6	2	0	74	13	16194
2018	Communications or public affairs	50	28	10	7	3	2	1	80	10	4481
2018	Access to information and privacy	51	27	10	5	4	2	1	80	9	1304
2018	Security	29	30	17	11	12	1	1	60	23	4452
2018	Science and technology	45	31	11	6	4	1	0	78	11	9733
2018	Library services	47	29	11	6	4	2	1	78	10	431
2018	Legal services	44	29	12	7	5	2	1	76	12	3188
2018	Administration and operations	48	28	11	6	4	2	1	78	11	23335
2018	Human resources	50	29	10	6	3	2	0	80	9	8405
2018	Financial management	48	30	11	5	4	2	0	80	9	6466
2018	Procurement	47	31	10	6	4	1	0	79	10	2727
2018	Real property	40	30	15	8	6	1	0	71	14	2778
2018	Materiel management	40	30	16	8	5	1	0	71	13	1467
2018	Information management	48	29	11	6	4	1	1	78	10	3464
2018	Information technology	48	30	11	5	4	2	1	80	9	10331
2018	Internal audit	48	30	10	5	4	2	1	80	9	1134
2018	Evaluation	50	29	11	5	4	2	1	80	9	1436
2018	Data sciences	53	27	9	5	3	1	1	82	9	2397
2018	Policy	50	28	9	6	4	2	0	81	10	8148
2018	Project management	47	30	10	6	4	2	0	79	10	6922
2018	Other services to the public	44	30	12	7	5	2	1	76	12	8207
2018	None of the above	42	29	13	7	7	2	1	72	14	14750
2017	Client contact centre	46	32	11	5	3	2	1	80	8	10126
2017	Health care practitioners	40	31	13	9	6	2	0	72	15	2144
2017	Federal regulators	45	31	10	7	5	1	1	77	12	4027
2017	Compliance, inspection and enforcement	40	32	12	8	6	2	1	74	14	16386
2017	Communications or public affairs	49	30	9	6	3	2	1	81	9	4250
2017	Access to information and privacy	50	29	10	5	3	2	1	81	9	1278
2017	Security	28	32	17	10	11	2	1	61	21	4925
2017	Science and technology	46	31	10	7	4	2	1	78	11	11122
2017	Library services	51	28	8	5	4	2	1	82	10	512
2017	Legal services	44	29	11	7	6	2	1	76	13	3453
2017	Administration and operations	46	30	11	6	4	2	1	79	10	25922
2017	Human resources	48	31	9	5	3	2	1	82	9	8333
2017	Financial management	49	30	10	5	4	1	0	80	9	6792
2017	Procurement	46	31	12	6	4	1	1	78	10	2792
2017	Real property	40	33	13	7	6	1	0	74	13	2948
2017	Materiel management	41	31	13	8	5	1	0	73	13	1524
2017	Information management	48	29	11	5	4	2	1	79	10	3685
2017	Information technology	46	32	11	5	3	2	1	80	9	11573
2017	Internal audit	46	33	9	5	4	2	1	82	9	976
2017	Evaluation	49	30	9	6	4	2	0	81	10	1331
2017	Data sciences	53	29	9	5	3	1	0	83	8	2216
2017	Policy	51	27	9	6	4	2	0	80	10	8123
2017	Project management	47	30	10	6	4	2	0	79	10	7149
2017	Other services to the public	45	29	12	7	5	2	1	76	12	8276
2017	None of the above	41	31	12	7	6	2	1	74	13	21025
2014	Client contact centre	42	34	12	6	4	2	1	78	10	10918
2014	Health care practitioners	39	30	14	9	7	1	0	70	16	2485
2014	Federal regulators	46	29	11	7	5	2	1	77	12	4885
2014	Compliance, inspection and enforcement	41	32	12	7	6	2	0	75	13	19029
2014	Communications or public affairs	48	30	10	6	4	2	0	80	10	4592
2014	Access to information and privacy	49	28	11	5	4	1	1	79	10	1327
2014	Security	28	32	18	10	9	2	0	61	20	6377
2014	Science and technology	42	33	12	7	4	2	0	76	12	10894
2014	Library services	41	34	13	5	2	3	1	78	8	521
2014	Legal services	45	28	12	8	5	2	1	75	13	3615
2014	Administration and operations	45	30	12	6	4	2	1	77	11	29210
2014	Human resources	46	30	11	7	4	2	1	78	11	8777
2014	Financial management	45	32	11	6	4	2	1	79	10	7443
2014	Procurement	42	32	13	6	5	2	0	75	12	2957
2014	Real property	41	33	12	7	5	1	0	75	13	3468
2014	Materiel management	40	30	14	8	7	1	1	71	15	1939
2014	Information management	44	30	12	6	4	2	1	77	11	4630
2014	Information technology	45	31	12	6	4	2	1	77	10	13580
2014	Internal audit	44	33	11	5	4	2	1	79	10	1097
2014	Evaluation	45	31	10	6	4	3	0	78	11	1669
2014	Other services to the public	42	30	13	7	5	2	1	74	13	11744
2014	None of the above	41	31	13	7	6	2	1	74	13	26757

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	34	11	6	4	1	0	80	10	9973
2018	Health care practitioners	39	31	14	8	7	0	0	71	16	1979
2018	Federal regulators	43	32	10	8	5	1	0	76	14	4003
2018	Compliance, inspection and enforcement	39	34	11	9	6	0	0	74	15	16148
2018	Communications or public affairs	47	32	8	8	4	0	0	80	12	4475
2018	Access to information and privacy	48	31	11	6	4	0	0	79	10	1302
2018	Security	27	31	16	13	12	1	0	58	25	4439
2018	Science and technology	40	35	12	8	5	1	0	75	13	9722
2018	Library services	45	32	10	9	5	0	0	77	13	433
2018	Legal services	39	33	11	10	6	1	1	73	16	3179
2018	Administration and operations	45	31	10	8	5	1	0	76	13	23300
2018	Human resources	47	32	9	7	4	1	0	80	11	8385
2018	Financial management	45	33	10	7	4	1	0	78	12	6447
2018	Procurement	45	33	10	7	4	0	0	78	11	2719
2018	Real property	36	33	14	9	7	1	0	70	16	2768
2018	Materiel management	38	32	13	10	6	1	0	71	16	1464
2018	Information management	45	33	9	8	4	0	0	78	13	3466
2018	Information technology	45	33	10	7	4	1	0	79	11	10313
2018	Internal audit	49	31	9	7	4	0	1	80	11	1132
2018	Evaluation	48	32	9	6	3	1	1	81	9	1431
2018	Data sciences	48	30	10	7	3	0	0	79	11	2388
2018	Policy	46	32	8	8	5	1	0	79	13	8117
2018	Project management	43	34	9	9	5	0	0	77	13	6917
2018	Other services to the public	42	31	11	8	6	1	0	74	14	8194
2018	None of the above	38	32	12	9	7	1	1	71	17	14747
2017	Client contact centre	45	35	10	6	3	1	0	81	10	10117
2017	Health care practitioners	38	34	10	10	6	1	1	74	16	2144
2017	Federal regulators	43	33	9	8	6	0	1	77	14	4030
2017	Compliance, inspection and enforcement	39	35	10	9	6	1	0	74	15	16376
2017	Communications or public affairs	47	32	8	8	4	1	0	80	12	4249
2017	Access to information and privacy	49	31	9	7	4	0	1	80	10	1278
2017	Security	28	32	16	12	12	1	0	60	24	4925
2017	Science and technology	42	33	10	9	5	1	0	76	14	11114
2017	Library services	45	32	7	8	5	2	1	79	13	513
2017	Legal services	39	32	11	10	6	1	0	73	16	3451
2017	Administration and operations	44	32	10	8	5	1	0	77	13	25914
2017	Human resources	47	33	8	7	3	1	0	81	10	8334
2017	Financial management	46	33	9	7	4	0	0	79	11	6789
2017	Procurement	43	35	10	7	5	0	0	79	11	2796
2017	Real property	39	36	10	9	6	0	0	75	15	2946
2017	Materiel management	39	34	12	9	6	0	0	73	15	1523
2017	Information management	46	32	10	8	4	1	1	79	12	3687
2017	Information technology	44	34	10	7	4	0	0	79	12	11564
2017	Internal audit	43	37	8	6	5	0	0	80	11	974
2017	Evaluation	48	32	8	8	4	0	0	80	12	1331
2017	Data sciences	50	31	9	7	3	0	0	81	10	2216
2017	Policy	47	32	7	8	5	1	0	79	13	8123
2017	Project management	44	32	9	9	5	1	0	77	13	7145
2017	Other services to the public	43	32	10	8	6	1	0	75	14	8270
2017	None of the above	39	34	11	9	6	1	1	73	16	21008
2014	Client contact centre	40	38	11	7	4	1	0	78	11	10914
2014	Health care practitioners	36	34	11	11	7	0	0	71	18	2486
2014	Federal regulators	42	33	10	9	5	1	1	76	14	4881
2014	Compliance, inspection and enforcement	39	35	10	9	6	1	0	75	15	19027
2014	Communications or public affairs	45	33	9	8	5	1	0	78	13	4592
2014	Access to information and privacy	48	31	8	7	4	1	0	81	11	1328
2014	Security	26	34	16	13	10	1	0	61	23	6378
2014	Science and technology	38	36	11	10	5	0	0	74	15	10894
2014	Library services	41	34	12	8	4	0	1	76	12	521
2014	Legal services	40	33	11	10	6	1	0	73	16	3612
2014	Administration and operations	42	33	10	9	5	1	0	76	14	29211
2014	Human resources	45	32	9	8	5	0	0	78	13	8776
2014	Financial management	43	34	9	8	5	1	0	78	13	7442
2014	Procurement	39	35	11	9	5	1	0	74	15	2957
2014	Real property	38	35	12	9	6	0	0	73	15	3470
2014	Materiel management	37	34	12	9	7	1	0	71	16	1939
2014	Information management	43	32	11	8	5	1	0	76	12	4630
2014	Information technology	42	34	11	8	5	0	0	76	13	13576
2014	Internal audit	43	36	9	8	4	0	0	79	12	1097
2014	Evaluation	44	34	8	8	5	1	0	78	13	1668
2014	Other services to the public	40	33	11	9	6	1	0	74	15	11747
2014	None of the above	38	34	11	9	6	1	0	73	16	26763

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	30	12	5	5	0	78	10	9993
2018	Health care practitioners	43	28	12	7	9	0	71	16	1977
2018	Federal regulators	47	28	11	7	6	0	76	13	4020
2018	Compliance, inspection and enforcement	43	30	12	8	7	0	73	15	16202
2018	Communications or public affairs	50	28	11	7	4	0	78	11	4485
2018	Access to information and privacy	53	27	10	5	5	0	80	10	1303
2018	Security	30	29	17	11	13	0	59	24	4451
2018	Science and technology	45	30	12	7	5	0	76	13	9751
2018	Library services	46	27	12	8	7	0	73	15	436
2018	Legal services	45	29	11	8	6	0	75	15	3188
2018	Administration and operations	50	27	11	6	5	0	78	12	23350
2018	Human resources	52	27	10	6	4	0	80	11	8416
2018	Financial management	50	29	10	6	5	0	80	10	6471
2018	Procurement	50	29	11	5	5	0	79	10	2727
2018	Real property	41	29	14	8	8	0	70	16	2777
2018	Materiel management	41	30	13	8	7	0	71	15	1465
2018	Information management	50	27	11	7	5	0	78	12	3467
2018	Information technology	50	28	11	6	5	0	78	11	10357
2018	Internal audit	50	27	12	6	5	0	77	11	1137
2018	Evaluation	49	30	9	7	4	0	80	11	1434
2018	Data sciences	51	28	9	7	4	0	80	11	2397
2018	Policy	49	28	9	8	6	0	78	13	8150
2018	Project management	49	29	10	7	5	0	78	12	6927
2018	Other services to the public	47	28	12	7	6	0	75	13	8211
2018	None of the above	43	27	13	8	7	1	71	16	14774
2017	Client contact centre	49	30	10	5	4	0	80	10	10098
2017	Health care practitioners	45	26	12	7	8	1	72	15	2136
2017	Federal regulators	49	27	9	7	7	0	77	14	4024
2017	Compliance, inspection and enforcement	46	28	12	7	7	0	74	14	16370
2017	Communications or public affairs	54	26	8	7	5	0	80	12	4249
2017	Access to information and privacy	56	26	9	5	4	0	82	9	1275
2017	Security	32	29	16	10	12	1	61	22	4914
2017	Science and technology	49	29	10	7	5	0	78	12	11093
2017	Library services	50	28	10	7	6	0	78	12	508
2017	Legal services	48	27	11	7	6	0	75	14	3445
2017	Administration and operations	53	26	10	6	5	0	80	11	25863
2017	Human resources	57	25	8	5	4	0	82	10	8321
2017	Financial management	53	27	10	6	4	0	80	10	6776
2017	Procurement	51	28	11	6	4	0	79	10	2787
2017	Real property	49	27	11	6	6	0	76	13	2937
2017	Materiel management	47	28	11	7	6	0	76	13	1524
2017	Information management	54	26	9	6	4	0	81	10	3680
2017	Information technology	53	27	10	5	4	0	80	10	11565
2017	Internal audit	51	30	8	6	5	0	81	11	973
2017	Evaluation	52	27	8	6	6	0	80	12	1328
2017	Data sciences	56	27	8	5	4	0	83	9	2213
2017	Policy	51	27	8	8	5	0	78	13	8107
2017	Project management	51	28	9	7	5	0	79	12	7146
2017	Other services to the public	49	27	11	7	6	0	76	13	8252
2017	None of the above	46	28	12	7	7	0	75	13	20971
2014	Client contact centre	44	34	11	6	5	0	78	10	10904
2014	Health care practitioners	41	29	12	9	8	0	71	17	2482
2014	Federal regulators	48	28	10	7	5	0	77	12	4882
2014	Compliance, inspection and enforcement	45	31	10	7	6	0	76	14	19021
2014	Communications or public affairs	50	29	9	7	5	0	79	12	4591
2014	Access to information and privacy	53	28	7	6	4	0	82	11	1328
2014	Security	31	31	19	9	9	1	63	18	6370
2014	Science and technology	45	31	11	8	5	0	77	13	10893
2014	Library services	46	31	11	7	4	1	78	12	521
2014	Legal services	47	28	10	8	6	0	76	13	3614
2014	Administration and operations	50	28	10	6	5	0	79	11	29195
2014	Human resources	53	27	9	6	5	0	80	11	8771
2014	Financial management	50	28	10	6	5	0	79	11	7438
2014	Procurement	45	31	11	7	5	0	76	12	2957
2014	Real property	45	31	11	7	5	0	76	12	3466
2014	Materiel management	44	30	12	7	7	0	74	14	1938
2014	Information management	50	28	10	6	5	0	79	11	4628
2014	Information technology	50	29	10	6	5	0	79	11	13575
2014	Internal audit	47	34	8	6	4	0	82	11	1095
2014	Evaluation	49	29	8	8	6	0	78	13	1669
2014	Other services to the public	46	30	11	7	6	0	76	13	11740
2014	None of the above	44	30	11	8	6	1	75	14	26751

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	31	17	7	5	8	0	68	14	10054
2018	Health care practitioners	25	29	19	11	10	7	0	57	23	1992
2018	Federal regulators	26	30	18	11	9	5	0	60	21	4041
2018	Compliance, inspection and enforcement	24	29	18	11	11	7	0	56	24	16309
2018	Communications or public affairs	32	33	15	9	5	7	0	70	14	4511
2018	Access to information and privacy	37	29	16	8	5	5	0	69	14	1313
2018	Security	16	24	16	15	26	3	0	41	42	4484
2018	Science and technology	25	31	19	10	6	9	0	62	17	9796
2018	Library services	30	26	20	7	5	11	0	63	14	438
2018	Legal services	33	29	15	9	7	7	0	67	17	3205
2018	Administration and operations	33	32	15	8	6	5	0	68	15	23488
2018	Human resources	28	35	15	10	5	5	0	67	17	8445
2018	Financial management	32	35	15	8	5	5	0	70	14	6522
2018	Procurement	32	34	16	8	5	6	0	69	14	2728
2018	Real property	25	31	19	11	10	4	0	59	21	2806
2018	Materiel management	25	31	20	11	8	5	1	59	20	1482
2018	Information management	32	31	16	8	5	7	0	69	14	3484
2018	Information technology	29	31	18	8	5	9	0	66	14	10380
2018	Internal audit	33	34	16	6	5	6	0	71	12	1140
2018	Evaluation	30	31	15	8	6	9	0	67	16	1438
2018	Data sciences	34	31	13	6	5	10	0	72	13	2402
2018	Policy	34	32	13	9	5	6	0	71	15	8214
2018	Project management	29	36	16	9	5	5	0	68	15	6962
2018	Other services to the public	30	29	17	9	8	6	0	63	19	8255
2018	None of the above	25	29	18	11	10	6	0	58	22	14851
2017	Client contact centre	30	32	16	7	5	9	1	69	14	10122
2017	Health care practitioners	24	31	17	10	10	8	0	60	22	2143
2017	Federal regulators	24	32	16	12	10	6	0	60	24	4031
2017	Compliance, inspection and enforcement	23	28	17	12	13	8	0	55	27	16395
2017	Communications or public affairs	31	34	14	8	5	8	0	71	14	4253
2017	Access to information and privacy	35	31	13	7	6	7	1	72	14	1276
2017	Security	14	25	18	16	23	4	0	40	41	4925
2017	Science and technology	27	32	16	9	6	9	0	65	17	11119
2017	Library services	29	31	14	8	3	14	1	70	14	513
2017	Legal services	32	31	14	9	7	8	0	68	17	3454
2017	Administration and operations	31	34	15	9	6	6	0	68	16	25911
2017	Human resources	27	37	14	10	6	6	0	68	17	8338
2017	Financial management	30	36	16	8	6	5	0	69	15	6791
2017	Procurement	31	35	16	8	5	5	1	70	14	2793
2017	Real property	24	34	18	10	8	5	0	61	19	2949
2017	Materiel management	28	33	14	9	9	6	1	65	20	1527
2017	Information management	31	32	15	9	5	7	0	69	15	3687
2017	Information technology	28	31	18	8	6	10	0	65	15	11572
2017	Internal audit	31	35	14	8	4	8	0	72	13	976
2017	Evaluation	29	33	14	9	6	10	0	69	16	1331
2017	Data sciences	33	32	14	8	4	10	0	71	13	2217
2017	Policy	33	34	13	9	6	6	0	71	16	8129
2017	Project management	29	35	16	10	6	5	0	67	16	7155
2017	Other services to the public	30	29	15	10	8	8	0	64	20	8280
2017	None of the above	25	30	17	11	9	7	1	60	22	21025
2014	Client contact centre	25	34	18	8	5	10	0	65	15	10904
2014	Health care practitioners	22	30	20	12	9	7	0	56	23	2485
2014	Federal regulators	24	32	16	11	8	8	0	62	21	4879
2014	Compliance, inspection and enforcement	22	30	17	11	11	8	0	57	24	19028
2014	Communications or public affairs	27	35	15	10	5	8	0	68	16	4593
2014	Access to information and privacy	32	33	15	8	4	7	1	70	13	1327
2014	Security	14	27	19	17	19	4	0	43	38	6371
2014	Science and technology	22	33	18	10	6	10	0	61	18	10888
2014	Library services	25	32	15	7	7	13	1	66	16	521
2014	Legal services	31	32	16	9	5	8	0	67	15	3614
2014	Administration and operations	28	35	15	9	6	6	0	67	17	29201
2014	Human resources	24	37	16	11	6	6	0	64	19	8776
2014	Financial management	28	38	15	8	5	6	0	69	15	7440
2014	Procurement	26	36	16	9	6	6	0	66	16	2958
2014	Real property	24	35	18	10	7	5	0	63	18	3467
2014	Materiel management	25	34	16	10	9	5	1	63	20	1940
2014	Information management	28	33	17	8	5	9	1	67	14	4631
2014	Information technology	25	32	18	9	6	11	0	64	16	13569
2014	Internal audit	28	37	14	10	6	6	0	68	17	1098
2014	Evaluation	25	32	15	10	7	11	0	64	19	1668
2014	Other services to the public	26	30	17	10	9	8	0	60	21	11732
2014	None of the above	23	31	17	11	9	8	0	60	22	26736

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	32	19	10	7	3	0	62	19	10025
2018	Health care practitioners	22	28	18	16	14	2	0	51	31	1990
2018	Federal regulators	22	31	18	16	12	1	0	53	28	4039
2018	Compliance, inspection and enforcement	20	28	18	16	16	2	0	49	33	16262
2018	Communications or public affairs	29	35	16	12	6	2	0	65	18	4506
2018	Access to information and privacy	35	32	15	9	6	3	0	68	16	1311
2018	Security	14	22	16	17	30	1	0	36	48	4467
2018	Science and technology	20	31	20	15	10	3	0	52	27	9776
2018	Library services	24	33	18	13	8	4	0	59	22	435
2018	Legal services	26	30	16	14	11	2	0	58	25	3195
2018	Administration and operations	30	32	17	11	8	2	0	64	19	23441
2018	Human resources	26	36	17	12	7	2	0	64	19	8428
2018	Financial management	30	35	16	10	6	2	0	66	17	6499
2018	Procurement	30	33	17	10	7	2	0	64	18	2726
2018	Real property	22	29	19	15	13	2	0	52	29	2800
2018	Materiel management	22	31	20	13	11	2	1	54	25	1476
2018	Information management	29	32	18	11	7	3	0	63	18	3476
2018	Information technology	24	32	20	12	9	3	0	58	22	10357
2018	Internal audit	30	34	18	8	7	3	0	66	16	1139
2018	Evaluation	27	34	17	12	7	3	0	63	19	1438
2018	Data sciences	30	33	16	11	7	3	0	65	18	2397
2018	Policy	31	35	14	12	7	2	0	67	19	8187
2018	Project management	25	36	16	13	8	2	0	62	21	6943
2018	Other services to the public	27	28	18	13	11	3	0	57	25	8224
2018	None of the above	23	28	19	14	13	3	0	53	28	14812
2017	Client contact centre	27	32	19	10	8	4	0	61	19	10125
2017	Health care practitioners	20	30	18	15	13	3	0	52	29	2143
2017	Federal regulators	19	31	18	16	13	2	0	52	30	4028
2017	Compliance, inspection and enforcement	18	27	18	16	18	3	0	47	35	16401
2017	Communications or public affairs	29	35	15	12	6	3	0	66	19	4252
2017	Access to information and privacy	34	30	16	10	7	3	1	66	18	1277
2017	Security	12	23	16	19	28	1	0	36	48	4921
2017	Science and technology	20	32	18	14	11	3	0	55	26	11113
2017	Library services	25	30	18	16	6	5	0	58	23	513
2017	Legal services	26	30	15	14	12	3	0	58	27	3457
2017	Administration and operations	28	33	17	11	8	2	0	63	20	25918
2017	Human resources	25	37	17	12	7	2	0	63	19	8331
2017	Financial management	29	36	17	10	7	2	0	66	17	6789
2017	Procurement	28	33	19	10	7	2	0	63	18	2792
2017	Real property	20	33	18	14	12	2	0	54	27	2947
2017	Materiel management	25	33	17	12	10	2	0	59	23	1528
2017	Information management	28	32	19	11	8	3	0	61	19	3685
2017	Information technology	23	31	20	14	10	3	0	55	25	11570
2017	Internal audit	29	36	16	11	5	3	0	67	17	975
2017	Evaluation	26	34	17	12	7	4	0	62	19	1331
2017	Data sciences	29	34	16	11	6	3	0	65	19	2215
2017	Policy	30	35	14	12	7	2	0	66	20	8120
2017	Project management	24	35	17	13	8	2	0	61	22	7145
2017	Other services to the public	27	29	15	14	11	3	0	58	26	8272
2017	None of the above	22	30	17	14	13	3	0	54	28	21012
2014	Client contact centre	22	32	22	12	8	4	0	56	21	10908
2014	Health care practitioners	17	28	19	17	15	3	0	47	33	2481
2014	Federal regulators	20	32	18	17	12	2	0	53	29	4879
2014	Compliance, inspection and enforcement	18	29	18	17	16	2	0	48	33	19026
2014	Communications or public affairs	24	35	18	13	7	3	0	60	21	4591
2014	Access to information and privacy	31	33	18	10	6	3	1	66	16	1327
2014	Security	12	24	19	19	24	2	0	37	44	6370
2014	Science and technology	16	30	21	18	13	3	0	47	31	10890
2014	Library services	22	30	20	13	12	3	0	54	25	520
2014	Legal services	23	32	18	15	11	2	0	55	27	3616
2014	Administration and operations	25	33	18	13	9	2	0	60	22	29205
2014	Human resources	22	36	18	13	8	2	0	60	22	8769
2014	Financial management	25	36	18	11	7	2	0	63	18	7440
2014	Procurement	22	34	20	13	8	2	0	57	22	2959
2014	Real property	19	32	22	14	10	2	0	52	25	3465
2014	Materiel management	20	33	19	14	12	1	0	54	27	1940
2014	Information management	24	33	19	13	7	3	0	59	21	4633
2014	Information technology	19	31	20	15	11	4	0	52	27	13573
2014	Internal audit	26	35	18	12	7	2	0	63	19	1097
2014	Evaluation	21	32	20	14	9	4	0	56	24	1667
2014	Other services to the public	22	29	19	15	13	3	0	52	28	11725
2014	None of the above	20	30	19	15	13	3	0	52	29	26742

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	29	22	13	8	7	0	53	23	10024
2018	Health care practitioners	15	25	21	17	16	5	0	42	35	1987
2018	Federal regulators	14	29	21	19	14	4	0	44	34	4035
2018	Compliance, inspection and enforcement	13	25	21	19	17	5	0	40	38	16262
2018	Communications or public affairs	19	32	19	16	8	5	0	54	25	4488
2018	Access to information and privacy	26	30	18	13	7	5	0	60	21	1311
2018	Security	10	19	18	19	31	2	0	30	52	4467
2018	Science and technology	13	26	23	19	13	6	0	42	34	9774
2018	Library services	17	29	22	15	8	8	0	51	25	438
2018	Legal services	18	28	18	17	12	6	0	49	31	3192
2018	Administration and operations	22	31	20	15	9	4	0	55	24	23410
2018	Human resources	18	33	20	16	8	5	0	54	25	8419
2018	Financial management	21	34	20	13	7	4	0	58	21	6497
2018	Procurement	20	32	22	14	7	5	0	55	22	2730
2018	Real property	13	27	23	18	15	4	0	42	34	2801
2018	Materiel management	15	29	24	15	13	4	0	46	29	1476
2018	Information management	21	29	21	14	8	7	0	54	23	3464
2018	Information technology	16	29	23	15	11	6	0	48	27	10364
2018	Internal audit	21	30	23	13	7	5	0	54	21	1137
2018	Evaluation	18	30	21	16	8	8	0	52	25	1437
2018	Data sciences	21	31	19	14	8	8	0	56	24	2395
2018	Policy	20	34	17	17	8	4	0	55	26	8181
2018	Project management	16	33	20	18	10	3	0	51	28	6929
2018	Other services to the public	19	27	20	16	13	5	0	49	30	8223
2018	None of the above	16	26	21	17	15	5	0	44	34	14789
2017	Client contact centre	19	28	22	13	9	8	0	52	24	10101
2017	Health care practitioners	14	29	18	19	15	5	0	45	36	2139
2017	Federal regulators	14	28	19	20	15	4	0	43	37	4027
2017	Compliance, inspection and enforcement	12	24	19	20	19	6	0	38	42	16384
2017	Communications or public affairs	20	32	18	16	8	6	0	56	25	4247
2017	Access to information and privacy	26	28	18	12	8	7	1	59	22	1280
2017	Security	9	20	19	21	28	3	0	30	50	4919
2017	Science and technology	13	27	22	18	12	7	0	44	33	11120
2017	Library services	17	27	20	18	7	11	0	50	28	513
2017	Legal services	17	28	18	17	13	7	0	49	32	3451
2017	Administration and operations	20	32	19	15	9	5	0	55	25	25891
2017	Human resources	17	34	19	16	9	5	0	54	25	8331
2017	Financial management	20	34	20	14	7	5	0	57	22	6772
2017	Procurement	20	33	22	12	7	4	0	56	21	2788
2017	Real property	13	31	20	18	13	4	0	46	33	2950
2017	Materiel management	17	30	19	18	11	4	1	49	31	1525
2017	Information management	21	29	20	14	8	7	0	54	24	3685
2017	Information technology	16	28	22	16	12	7	0	47	30	11559
2017	Internal audit	20	34	19	14	6	7	0	58	21	973
2017	Evaluation	18	30	21	15	8	8	0	52	25	1330
2017	Data sciences	21	31	18	15	7	8	0	56	24	2215
2017	Policy	20	35	16	16	9	4	0	57	26	8114
2017	Project management	16	32	19	18	11	4	0	50	29	7150
2017	Other services to the public	19	26	19	16	13	6	0	49	31	8258
2017	None of the above	16	26	20	17	14	6	1	46	33	21009
2014	Client contact centre	15	29	24	16	9	7	0	47	26	10909
2014	Health care practitioners	12	24	19	21	18	5	0	38	41	2483
2014	Federal regulators	13	29	20	20	14	4	0	44	36	4881
2014	Compliance, inspection and enforcement	12	25	20	20	18	5	0	39	40	19022
2014	Communications or public affairs	16	32	21	17	8	5	0	51	27	4590
2014	Access to information and privacy	22	31	21	13	6	6	0	57	21	1327
2014	Security	8	22	21	22	25	2	0	31	48	6369
2014	Science and technology	10	25	22	21	16	6	0	37	39	10882
2014	Library services	15	27	20	17	13	9	0	45	32	520
2014	Legal services	16	28	20	19	12	6	0	46	32	3612
2014	Administration and operations	18	31	20	16	10	5	0	52	28	29197
2014	Human resources	15	33	20	18	10	4	0	50	29	8771
2014	Financial management	17	34	21	15	8	5	0	54	24	7434
2014	Procurement	14	31	24	17	9	4	0	47	28	2960
2014	Real property	12	28	24	20	13	3	0	41	33	3464
2014	Materiel management	14	28	21	18	14	4	0	45	33	1938
2014	Information management	17	30	21	16	9	7	0	50	27	4631
2014	Information technology	14	26	23	18	13	7	0	43	33	13562
2014	Internal audit	16	34	21	16	8	5	0	53	25	1095
2014	Evaluation	13	30	22	17	10	8	0	47	30	1666
2014	Other services to the public	15	26	20	19	14	6	0	44	35	11728
2014	None of the above	13	27	20	19	15	6	0	43	36	26730

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	33	20	14	9	4	0	55	24	10031
2018	Health care practitioners	15	26	19	20	19	2	0	42	39	1987
2018	Federal regulators	14	30	18	21	15	2	0	45	37	4033
2018	Compliance, inspection and enforcement	14	28	19	19	18	3	0	43	38	16274
2018	Communications or public affairs	18	35	16	18	10	3	0	55	28	4505
2018	Access to information and privacy	26	34	16	13	8	3	0	62	22	1311
2018	Security	9	20	15	19	34	1	0	30	55	4466
2018	Science and technology	13	28	21	21	14	3	0	42	36	9791
2018	Library services	15	30	20	19	12	3	0	46	33	438
2018	Legal services	16	29	18	19	14	3	0	47	35	3194
2018	Administration and operations	20	32	17	17	11	2	0	53	29	23457
2018	Human resources	18	34	18	18	10	3	0	53	29	8446
2018	Financial management	19	35	18	17	9	2	0	55	27	6522
2018	Procurement	20	33	19	15	10	2	0	54	26	2728
2018	Real property	14	30	19	19	15	2	0	45	35	2799
2018	Materiel management	15	29	20	18	15	3	0	46	33	1479
2018	Information management	20	32	18	17	10	4	0	53	28	3480
2018	Information technology	16	31	20	17	12	3	0	49	30	10384
2018	Internal audit	21	32	19	16	9	3	0	55	25	1138
2018	Evaluation	18	32	18	18	10	4	0	52	29	1440
2018	Data sciences	19	32	18	17	10	4	0	52	29	2403
2018	Policy	15	34	16	20	12	2	0	50	33	8208
2018	Project management	14	33	18	20	12	2	0	49	33	6961
2018	Other services to the public	18	29	18	18	15	3	0	48	34	8237
2018	None of the above	15	27	19	19	17	3	0	43	38	14833
2017	Client contact centre	21	33	19	13	9	5	0	57	23	10103
2017	Health care practitioners	14	29	18	17	17	4	0	45	36	2142
2017	Federal regulators	14	31	18	19	15	3	0	46	35	4016
2017	Compliance, inspection and enforcement	13	28	17	18	19	4	0	43	39	16377
2017	Communications or public affairs	20	34	16	17	9	3	0	56	27	4248
2017	Access to information and privacy	27	33	14	12	10	4	0	63	23	1279
2017	Security	9	21	16	21	31	2	0	30	53	4922
2017	Science and technology	14	31	20	19	12	4	0	47	32	11111
2017	Library services	17	33	17	14	11	6	0	54	27	511
2017	Legal services	17	28	17	21	14	4	0	47	36	3446
2017	Administration and operations	20	33	17	16	11	3	0	55	28	25878
2017	Human resources	18	36	16	17	10	3	0	56	28	8324
2017	Financial management	20	35	18	16	9	2	0	56	25	6779
2017	Procurement	20	36	18	14	9	2	0	58	24	2791
2017	Real property	14	32	19	18	13	3	0	48	32	2941
2017	Materiel management	16	33	17	16	15	3	0	50	32	1525
2017	Information management	20	34	16	15	11	4	0	56	27	3681
2017	Information technology	17	32	18	16	12	4	0	51	29	11568
2017	Internal audit	21	38	15	15	7	5	0	62	23	974
2017	Evaluation	18	33	16	18	9	5	0	54	28	1330
2017	Data sciences	21	34	17	15	9	4	0	57	25	2216
2017	Policy	17	34	15	19	12	3	0	52	32	8116
2017	Project management	16	34	17	18	12	2	0	52	31	7145
2017	Other services to the public	19	31	15	16	14	4	0	52	32	8260
2017	None of the above	16	28	17	18	16	4	1	47	35	20989
2014	Client contact centre	17	34	21	15	10	4	0	52	26	10906
2014	Health care practitioners	13	28	18	20	18	3	0	42	39	2479
2014	Federal regulators	13	31	18	20	15	2	0	46	36	4876
2014	Compliance, inspection and enforcement	13	30	18	19	17	3	0	45	37	19019
2014	Communications or public affairs	15	35	16	20	10	3	0	52	32	4589
2014	Access to information and privacy	25	35	17	14	7	3	0	61	21	1325
2014	Security	8	23	19	22	27	1	0	31	50	6371
2014	Science and technology	11	30	21	21	14	3	0	42	37	10887
2014	Library services	15	30	16	19	15	3	0	48	35	520
2014	Legal services	15	29	19	20	14	3	0	45	36	3613
2014	Administration and operations	17	34	17	18	12	2	0	52	30	29191
2014	Human resources	16	34	17	19	12	2	0	51	32	8772
2014	Financial management	16	36	17	17	12	2	0	53	29	7434
2014	Procurement	15	34	20	17	12	2	0	50	29	2956
2014	Real property	13	32	21	19	13	2	0	46	33	3459
2014	Materiel management	15	31	20	18	15	2	0	46	34	1938
2014	Information management	18	32	19	17	11	3	0	51	29	4628
2014	Information technology	14	31	19	18	14	4	0	47	33	13563
2014	Internal audit	18	36	17	17	9	2	0	55	27	1096
2014	Evaluation	15	32	20	19	10	4	0	49	31	1667
2014	Other services to the public	16	29	17	19	15	3	0	47	35	11728
2014	None of the above	13	29	18	20	16	3	0	44	38	26727

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	35	19	12	9	0	59	22	10025
2018	Health care practitioners	22	30	18	16	13	0	53	29	1986
2018	Federal regulators	23	36	17	13	11	0	59	24	4036
2018	Compliance, inspection and enforcement	19	33	19	15	14	0	52	29	16247
2018	Communications or public affairs	33	35	14	11	6	0	69	17	4490
2018	Access to information and privacy	32	33	16	11	8	0	65	19	1306
2018	Security	15	25	16	16	28	0	40	44	4471
2018	Science and technology	23	36	19	13	9	0	59	22	9781
2018	Library services	25	38	15	12	10	0	62	22	436
2018	Legal services	24	33	14	16	12	0	58	28	3195
2018	Administration and operations	30	34	15	12	9	0	64	20	23452
2018	Human resources	34	35	14	10	7	0	69	17	8429
2018	Financial management	30	36	16	10	7	0	67	17	6500
2018	Procurement	29	35	17	10	8	0	64	18	2723
2018	Real property	23	35	18	12	11	0	58	24	2792
2018	Materiel management	23	31	21	13	12	0	54	25	1471
2018	Information management	30	35	15	12	8	0	65	20	3474
2018	Information technology	26	36	18	11	8	0	63	19	10360
2018	Internal audit	29	35	17	11	6	1	65	17	1139
2018	Evaluation	27	37	17	11	6	0	65	18	1442
2018	Data sciences	33	37	14	10	6	0	70	16	2401
2018	Policy	33	37	12	10	7	0	70	17	8185
2018	Project management	28	37	16	11	8	0	65	19	6941
2018	Other services to the public	22	34	17	14	12	0	57	26	8248
2018	None of the above	23	32	18	14	13	0	56	27	14827
2017	Client contact centre	23	37	18	13	8	0	60	22	10113
2017	Health care practitioners	20	34	16	15	14	0	55	29	2147
2017	Federal regulators	24	37	15	13	11	0	61	24	4028
2017	Compliance, inspection and enforcement	17	33	18	17	14	0	51	31	16385
2017	Communications or public affairs	32	38	12	12	6	0	70	18	4251
2017	Access to information and privacy	33	37	14	10	6	0	69	16	1276
2017	Security	14	25	16	19	26	0	39	45	4921
2017	Science and technology	24	37	16	13	9	0	62	22	11119
2017	Library services	30	38	14	11	7	0	68	18	513
2017	Legal services	24	36	12	15	12	0	61	27	3455
2017	Administration and operations	29	36	15	12	8	0	65	21	25896
2017	Human resources	32	37	13	11	6	0	69	17	8330
2017	Financial management	29	38	14	10	7	0	68	18	6785
2017	Procurement	27	36	17	11	8	0	64	19	2791
2017	Real property	23	36	17	14	10	0	59	24	2948
2017	Materiel management	24	38	17	12	9	0	62	22	1525
2017	Information management	29	36	15	12	8	0	65	20	3685
2017	Information technology	26	37	17	12	8	0	63	20	11575
2017	Internal audit	29	38	16	9	7	0	68	16	974
2017	Evaluation	29	38	14	11	7	0	67	19	1332
2017	Data sciences	31	39	13	10	6	0	70	17	2217
2017	Policy	32	38	11	11	7	0	71	18	8112
2017	Project management	28	37	14	12	8	0	66	20	7149
2017	Other services to the public	23	34	17	14	11	0	57	26	8267
2017	None of the above	23	34	17	14	12	0	57	26	21013
2014	Client contact centre	19	35	21	15	10	0	54	25	10909
2014	Health care practitioners	17	34	17	18	13	0	52	31	2487
2014	Federal regulators	21	37	16	14	11	0	59	25	4883
2014	Compliance, inspection and enforcement	16	33	19	17	14	0	49	32	19029
2014	Communications or public affairs	29	37	13	13	7	0	67	21	4588
2014	Access to information and privacy	27	38	16	10	8	0	66	18	1326
2014	Security	12	27	18	20	21	0	40	42	6369
2014	Science and technology	19	36	18	16	10	0	55	26	10886
2014	Library services	26	36	15	11	12	0	62	23	520
2014	Legal services	21	37	14	16	12	0	58	28	3614
2014	Administration and operations	26	36	15	13	9	0	62	22	29209
2014	Human resources	28	37	14	14	8	0	65	21	8771
2014	Financial management	26	37	16	11	8	0	64	20	7441
2014	Procurement	20	38	19	13	10	0	58	23	2957
2014	Real property	20	36	19	14	10	0	56	25	3468
2014	Materiel management	20	35	19	14	11	0	55	26	1937
2014	Information management	25	37	16	13	9	0	61	23	4632
2014	Information technology	22	37	18	13	9	0	59	22	13573
2014	Internal audit	24	36	18	14	8	0	60	22	1097
2014	Evaluation	22	37	15	15	9	0	60	25	1670
2014	Other services to the public	20	34	17	16	12	0	54	29	11739
2014	None of the above	21	35	17	15	12	0	56	27	26752

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	43	12	7	3	78	10	10039
2018	Health care practitioners	30	43	12	9	5	73	15	1986
2018	Federal regulators	29	42	13	11	5	71	16	4039
2018	Compliance, inspection and enforcement	26	42	14	12	6	69	17	16261
2018	Communications or public affairs	30	41	12	12	4	71	16	4499
2018	Access to information and privacy	41	38	10	6	5	79	11	1305
2018	Security	19	37	18	15	11	56	26	4473
2018	Science and technology	29	43	13	10	4	73	14	9791
2018	Library services	33	41	13	8	4	75	12	435
2018	Legal services	31	42	13	10	4	73	14	3196
2018	Administration and operations	32	41	12	10	5	73	15	23476
2018	Human resources	33	41	12	10	5	74	15	8435
2018	Financial management	31	42	13	10	4	73	14	6512
2018	Procurement	30	43	13	9	4	74	13	2727
2018	Real property	23	40	17	12	7	64	20	2796
2018	Materiel management	29	38	15	11	7	67	19	1478
2018	Information management	31	39	13	11	5	71	16	3477
2018	Information technology	26	40	16	11	6	66	18	10395
2018	Internal audit	35	41	12	7	4	77	11	1137
2018	Evaluation	36	43	10	7	4	79	10	1438
2018	Data sciences	31	42	13	10	4	73	14	2405
2018	Policy	27	42	12	13	6	69	19	8197
2018	Project management	26	42	14	12	5	68	18	6941
2018	Other services to the public	33	40	13	9	4	74	13	8250
2018	None of the above	29	40	14	11	7	69	18	14835
2017	Client contact centre	34	44	11	7	3	79	10	10115
2017	Health care practitioners	31	44	11	9	5	75	14	2144
2017	Federal regulators	29	44	11	10	6	73	16	4027
2017	Compliance, inspection and enforcement	26	43	13	12	6	69	18	16375
2017	Communications or public affairs	30	43	11	12	4	73	16	4249
2017	Access to information and privacy	43	36	10	8	3	79	11	1276
2017	Security	18	38	17	15	11	57	27	4922
2017	Science and technology	31	44	11	10	4	74	14	11113
2017	Library services	36	43	9	8	4	79	12	513
2017	Legal services	30	44	12	10	4	74	14	3455
2017	Administration and operations	32	42	12	10	4	74	14	25891
2017	Human resources	33	40	11	10	5	74	15	8330
2017	Financial management	31	43	11	10	5	74	15	6783
2017	Procurement	31	44	13	8	4	75	12	2794
2017	Real property	24	41	16	12	7	65	19	2947
2017	Materiel management	29	42	13	10	5	72	16	1526
2017	Information management	30	42	12	11	4	72	15	3684
2017	Information technology	26	42	15	12	6	68	18	11566
2017	Internal audit	35	43	10	8	3	79	11	974
2017	Evaluation	36	43	9	8	3	80	11	1329
2017	Data sciences	30	43	13	10	4	74	13	2217
2017	Policy	26	43	11	13	6	70	19	8117
2017	Project management	27	42	12	13	6	69	19	7143
2017	Other services to the public	34	43	11	8	4	77	12	8272
2017	None of the above	30	41	13	11	6	71	16	20993

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	24	20	14	11	14	2	47	30	9979
2018	Health care practitioners	10	20	20	20	18	10	2	34	43	1979
2018	Federal regulators	13	22	19	16	14	13	3	41	36	4027
2018	Compliance, inspection and enforcement	10	21	20	17	18	13	1	36	41	16229
2018	Communications or public affairs	14	21	19	15	10	16	4	45	32	4483
2018	Access to information and privacy	19	23	18	15	11	13	2	49	30	1311
2018	Security	8	16	16	19	35	5	1	25	58	4461
2018	Science and technology	10	21	21	17	13	15	3	38	37	9753
2018	Library services	13	23	18	12	12	20	3	47	30	434
2018	Legal services	9	17	17	20	18	17	2	33	47	3179
2018	Administration and operations	14	23	19	16	12	13	2	44	34	23415
2018	Human resources	17	25	18	14	8	15	3	51	27	8413
2018	Financial management	14	25	20	15	10	12	3	46	30	6472
2018	Procurement	13	24	21	16	11	12	2	44	32	2712
2018	Real property	11	24	21	16	17	9	2	39	37	2791
2018	Materiel management	10	21	23	18	19	8	2	34	41	1470
2018	Information management	15	24	21	14	10	14	2	46	29	3457
2018	Information technology	14	23	21	14	10	14	3	45	29	10345
2018	Internal audit	14	22	20	15	9	16	3	45	30	1133
2018	Evaluation	12	21	16	14	10	22	4	45	33	1437
2018	Data sciences	16	22	17	12	9	20	4	49	28	2394
2018	Policy	13	22	18	14	9	20	4	46	30	8175
2018	Project management	12	22	20	15	12	15	3	42	33	6924
2018	Other services to the public	12	23	18	18	16	11	1	40	40	8225
2018	None of the above	12	20	19	17	18	12	2	37	40	14797
2017	Client contact centre	13	24	19	16	10	16	2	45	32	10114
2017	Health care practitioners	9	20	16	20	20	14	1	33	47	2139
2017	Federal regulators	11	23	17	18	15	14	2	40	40	4018
2017	Compliance, inspection and enforcement	9	19	19	18	18	16	1	34	44	16377
2017	Communications or public affairs	13	22	17	16	9	19	4	46	32	4241
2017	Access to information and privacy	17	22	17	13	11	18	2	48	30	1276
2017	Security	6	15	16	22	34	6	1	22	61	4918
2017	Science and technology	10	21	18	18	13	18	3	39	38	11115
2017	Library services	12	21	17	12	10	23	6	46	30	513
2017	Legal services	8	17	15	21	17	20	2	32	49	3454
2017	Administration and operations	13	23	17	17	12	15	3	43	36	25880
2017	Human resources	15	24	16	15	9	17	4	50	30	8332
2017	Financial management	14	23	18	16	11	15	3	46	32	6793
2017	Procurement	12	22	20	18	13	13	2	40	36	2795
2017	Real property	12	22	21	18	15	11	2	38	38	2945
2017	Materiel management	9	22	19	19	18	11	2	36	42	1527
2017	Information management	14	22	19	15	11	16	3	44	33	3684
2017	Information technology	12	23	19	15	11	17	3	44	32	11564
2017	Internal audit	13	23	18	14	8	20	3	47	30	976
2017	Evaluation	13	20	16	15	11	21	3	43	35	1333
2017	Data sciences	14	20	14	15	8	24	5	48	32	2217
2017	Policy	13	21	16	15	9	22	5	46	33	8121
2017	Project management	12	22	19	16	12	16	3	42	35	7153
2017	Other services to the public	11	21	17	19	16	15	1	38	43	8268
2017	None of the above	11	20	18	18	16	15	3	37	41	21009
2014	Client contact centre	11	24	20	17	12	13	2	42	35	10914
2014	Health care practitioners	9	20	17	23	20	10	1	33	48	2484
2014	Federal regulators	11	23	18	17	15	13	3	40	39	4882
2014	Compliance, inspection and enforcement	8	20	19	20	19	13	2	33	45	19034
2014	Communications or public affairs	14	22	18	18	11	15	3	43	35	4592
2014	Access to information and privacy	17	23	17	17	11	14	2	47	33	1325
2014	Security	6	16	18	25	27	6	1	24	56	6373
2014	Science and technology	9	22	19	19	13	15	3	38	39	10887
2014	Library services	12	21	16	15	11	20	4	43	35	521
2014	Legal services	9	19	17	21	16	17	2	34	45	3616
2014	Administration and operations	12	23	18	18	14	12	2	41	37	29201
2014	Human resources	15	25	16	16	11	13	3	48	33	8769
2014	Financial management	12	24	19	17	12	12	3	44	34	7443
2014	Procurement	9	22	21	19	16	11	2	35	40	2957
2014	Real property	10	24	23	18	15	8	2	37	37	3468
2014	Materiel management	9	20	20	21	20	8	2	32	45	1938
2014	Information management	12	22	20	16	13	14	3	41	35	4626
2014	Information technology	12	22	21	16	12	14	3	41	33	13572
2014	Internal audit	12	23	19	17	11	15	2	42	34	1097
2014	Evaluation	9	19	17	18	14	20	3	37	41	1668
2014	Other services to the public	10	20	19	19	18	13	2	35	43	11754
2014	None of the above	10	21	18	18	16	13	3	37	42	26758

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	36	12	7	4	1	1	76	11	9995
2018	Health care practitioners	35	32	14	10	8	0	0	68	17	1986
2018	Federal regulators	38	35	11	9	6	0	0	73	15	4016
2018	Compliance, inspection and enforcement	34	36	12	9	7	0	0	71	17	16216
2018	Communications or public affairs	42	34	11	9	4	0	1	76	13	4487
2018	Access to information and privacy	44	32	12	6	5	0	1	77	11	1306
2018	Security	24	33	15	13	14	0	0	57	28	4457
2018	Science and technology	36	36	13	9	5	0	0	73	14	9756
2018	Library services	41	33	12	8	6	0	0	74	14	435
2018	Legal services	33	35	13	11	7	1	1	69	18	3193
2018	Administration and operations	40	33	12	8	5	1	0	74	14	23366
2018	Human resources	42	34	11	8	4	0	0	77	13	8411
2018	Financial management	40	36	11	8	4	1	0	76	12	6481
2018	Procurement	40	35	13	7	5	0	0	75	12	2729
2018	Real property	32	37	15	9	7	0	0	70	15	2781
2018	Materiel management	34	34	17	9	6	0	0	68	15	1467
2018	Information management	41	33	12	8	4	0	1	75	13	3469
2018	Information technology	39	34	13	7	5	1	1	74	12	10349
2018	Internal audit	40	36	11	8	5	0	1	76	13	1138
2018	Evaluation	39	38	10	7	4	1	1	78	11	1438
2018	Data sciences	43	34	11	8	4	1	1	77	12	2397
2018	Policy	40	35	10	9	5	1	0	76	14	8162
2018	Project management	39	36	11	8	5	1	0	75	13	6935
2018	Other services to the public	38	34	12	9	7	0	0	72	15	8222
2018	None of the above	34	34	14	10	8	1	1	69	17	14788
2017	Client contact centre	39	38	11	8	4	1	1	77	12	10125
2017	Health care practitioners	36	33	13	10	7	1	1	69	17	2145
2017	Federal regulators	38	36	10	9	6	0	1	75	15	4034
2017	Compliance, inspection and enforcement	33	37	12	10	7	1	0	71	17	16399
2017	Communications or public affairs	42	35	9	9	4	1	0	77	13	4250
2017	Access to information and privacy	45	32	10	6	4	1	1	79	11	1279
2017	Security	24	32	15	14	14	1	0	56	28	4928
2017	Science and technology	37	37	11	9	5	0	0	74	14	11127
2017	Library services	39	37	11	6	4	1	2	79	10	513
2017	Legal services	34	36	12	10	7	1	0	70	18	3450
2017	Administration and operations	40	35	11	8	5	0	1	75	13	25928
2017	Human resources	42	34	10	8	4	1	0	77	12	8334
2017	Financial management	41	35	12	7	5	1	0	76	12	6794
2017	Procurement	39	36	13	7	5	0	1	75	12	2791
2017	Real property	35	37	13	8	6	0	0	72	14	2949
2017	Materiel management	35	37	13	8	6	0	0	73	15	1522
2017	Information management	41	34	12	7	5	1	1	76	12	3689
2017	Information technology	39	36	12	8	5	0	1	75	13	11567
2017	Internal audit	39	39	10	7	5	0	0	78	12	976
2017	Evaluation	41	35	11	7	5	1	1	77	12	1330
2017	Data sciences	42	37	9	7	3	0	0	80	11	2211
2017	Policy	41	35	8	10	5	1	0	77	15	8131
2017	Project management	40	36	10	8	5	1	0	76	13	7153
2017	Other services to the public	37	34	12	9	7	1	0	72	16	8275
2017	None of the above	35	35	13	9	7	1	1	70	16	21020
2014	Client contact centre	36	39	12	8	5	1	0	75	13	10915
2014	Health care practitioners	34	34	12	11	7	1	0	69	19	2485
2014	Federal regulators	37	37	10	9	6	0	1	75	15	4885
2014	Compliance, inspection and enforcement	33	37	12	10	7	1	0	71	17	19037
2014	Communications or public affairs	41	35	10	8	5	0	1	77	13	4594
2014	Access to information and privacy	45	33	9	6	4	1	0	80	11	1326
2014	Security	24	34	17	13	11	1	0	58	24	6375
2014	Science and technology	34	38	13	9	5	0	0	72	15	10891
2014	Library services	35	36	13	11	5	0	0	71	16	521
2014	Legal services	35	36	12	11	6	0	0	71	17	3615
2014	Administration and operations	39	35	11	8	5	1	0	75	14	29213
2014	Human resources	41	34	10	8	5	1	0	76	14	8780
2014	Financial management	40	35	11	8	5	1	0	76	13	7444
2014	Procurement	37	36	13	8	6	1	0	73	14	2959
2014	Real property	35	38	12	9	5	0	0	73	14	3469
2014	Materiel management	33	36	14	9	7	0	0	70	16	1938
2014	Information management	38	36	12	8	5	1	1	76	13	4630
2014	Information technology	38	35	13	8	5	1	0	74	13	13578
2014	Internal audit	39	37	10	8	5	1	0	77	13	1097
2014	Evaluation	39	37	10	8	5	0	1	77	13	1670
2014	Other services to the public	36	35	13	9	6	0	1	72	15	11751
2014	None of the above	34	36	13	9	7	1	1	71	16	26761

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	39	15	10	5	2	3	69	15	1169
2018	Health care practitioners	22	35	15	14	9	2	3	60	24	324
2018	Federal regulators	28	34	16	8	5	3	6	68	15	1192
2018	Compliance, inspection and enforcement	25	34	15	13	8	2	3	63	21	2618
2018	Communications or public affairs	28	35	14	9	4	2	7	69	15	1184
2018	Access to information and privacy	37	34	11	7	3	2	5	77	11	208
2018	Security	20	34	17	15	10	0	2	56	26	1023
2018	Science and technology	17	31	21	12	6	4	9	54	21	2664
2018	Library services	22	33	19	9	6	7	4	62	17	97
2018	Legal services	30	35	18	9	4	1	4	68	14	423
2018	Administration and operations	29	36	14	10	5	2	4	69	16	5422
2018	Human resources	32	36	13	7	3	2	7	74	11	2125
2018	Financial management	26	34	16	8	4	3	10	69	13	2218
2018	Procurement	24	36	16	10	5	2	7	66	16	736
2018	Real property	22	34	18	12	9	2	4	59	22	964
2018	Materiel management	18	37	18	12	7	4	4	60	21	358
2018	Information management	26	30	19	9	7	3	6	62	17	705
2018	Information technology	25	33	18	9	5	3	7	65	15	2815
2018	Internal audit	29	30	13	11	4	4	9	68	17	293
2018	Evaluation	22	34	13	13	7	3	8	63	22	223
2018	Data sciences	24	32	16	9	4	5	10	65	16	563
2018	Policy	24	33	15	8	4	5	10	68	15	2420
2018	Project management	24	35	17	10	5	3	6	65	16	2022
2018	Other services to the public	23	36	16	14	7	1	2	62	22	1407
2018	None of the above	22	34	16	12	8	2	5	61	21	2943
2017	Client contact centre	28	41	14	10	4	1	2	71	15	1156
2017	Health care practitioners	24	40	11	13	7	2	3	66	22	338
2017	Federal regulators	26	36	15	11	5	2	5	67	17	1213
2017	Compliance, inspection and enforcement	26	35	14	13	7	1	3	64	21	2517
2017	Communications or public affairs	28	37	13	9	4	3	6	71	14	1107
2017	Access to information and privacy	31	33	15	6	7	2	7	70	13	209
2017	Security	19	38	17	14	9	1	2	59	23	1003
2017	Science and technology	17	32	19	11	7	5	9	57	20	2945
2017	Library services	20	32	19	9	4	5	11	62	15	110
2017	Legal services	31	37	12	11	3	3	3	72	15	441
2017	Administration and operations	28	38	12	10	5	2	4	71	16	5575
2017	Human resources	33	36	12	7	3	2	6	75	11	2127
2017	Financial management	26	34	14	10	4	3	8	68	16	2345
2017	Procurement	25	36	17	10	3	3	5	67	14	797
2017	Real property	23	36	17	11	7	2	6	64	18	970
2017	Materiel management	23	39	16	11	6	2	4	65	18	377
2017	Information management	27	37	16	9	5	2	4	69	15	761
2017	Information technology	25	35	15	11	5	4	6	66	17	3059
2017	Internal audit	30	31	12	8	6	4	8	70	17	295
2017	Evaluation	25	34	11	10	6	7	6	68	19	233
2017	Data sciences	25	36	12	11	4	4	9	70	16	561
2017	Policy	22	35	14	11	5	5	8	66	18	2400
2017	Project management	24	38	14	10	4	3	7	69	16	2133
2017	Other services to the public	24	38	13	15	7	1	3	64	22	1283
2017	None of the above	23	36	14	11	7	3	5	64	20	4154
2014	Client contact centre	24	41	13	11	6	2	3	68	18	1321
2014	Health care practitioners	22	38	14	14	8	1	2	62	23	406
2014	Federal regulators	26	35	14	9	5	4	6	68	16	1441
2014	Compliance, inspection and enforcement	26	36	13	12	7	2	3	66	20	3128
2014	Communications or public affairs	32	34	12	8	4	3	6	73	13	1212
2014	Access to information and privacy	33	33	11	9	4	3	7	73	14	219
2014	Security	18	37	17	14	10	1	3	57	25	1230
2014	Science and technology	17	35	18	10	6	5	9	60	19	3103
2014	Library services	29	28	11	15	3	7	7	67	20	106
2014	Legal services	27	37	13	10	6	2	5	69	17	512
2014	Administration and operations	30	37	13	10	5	2	4	71	15	6580
2014	Human resources	36	33	11	7	4	2	7	76	12	2184
2014	Financial management	26	36	14	8	3	4	8	70	14	2495
2014	Procurement	27	34	18	10	4	3	4	65	16	826
2014	Real property	22	38	17	10	7	2	4	64	18	1122
2014	Materiel management	24	37	15	11	7	1	4	65	19	479
2014	Information management	27	35	16	8	6	3	4	67	15	1040
2014	Information technology	25	35	16	9	5	4	6	67	16	3690
2014	Internal audit	25	32	16	10	7	4	6	63	19	303
2014	Evaluation	21	36	15	13	5	5	5	63	20	286
2014	Other services to the public	24	37	14	13	7	2	3	64	21	2017
2014	None of the above	24	35	15	11	7	3	6	64	19	6014

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	48	8	11	4	0	76	16	10057
2018	Health care practitioners	23	46	9	16	6	0	69	23	1991
2018	Federal regulators	22	47	9	15	7	0	69	22	4048
2018	Compliance, inspection and enforcement	18	47	9	17	8	0	65	26	16298
2018	Communications or public affairs	28	44	11	11	4	1	74	15	4498
2018	Access to information and privacy	32	41	10	11	4	0	74	16	1311
2018	Security	16	45	10	18	11	0	61	29	4480
2018	Science and technology	27	46	11	12	4	1	73	16	9796
2018	Library services	27	51	8	11	4	0	78	14	437
2018	Legal services	27	47	8	13	5	0	74	18	3204
2018	Administration and operations	26	44	10	14	6	1	70	20	23489
2018	Human resources	28	44	9	12	5	1	73	18	8444
2018	Financial management	31	44	9	11	4	0	75	16	6517
2018	Procurement	27	46	10	12	5	0	74	16	2728
2018	Real property	22	42	12	15	8	0	64	24	2799
2018	Materiel management	26	41	13	12	7	1	68	19	1478
2018	Information management	29	44	10	11	5	1	74	16	3481
2018	Information technology	25	42	13	13	6	1	67	19	10395
2018	Internal audit	36	41	10	10	3	0	77	13	1140
2018	Evaluation	28	47	9	12	4	1	75	16	1440
2018	Data sciences	30	45	10	10	3	1	76	14	2405
2018	Policy	22	46	12	14	5	1	69	19	8207
2018	Project management	23	44	12	14	5	1	68	19	6952
2018	Other services to the public	24	46	8	14	7	0	71	21	8263
2018	None of the above	23	42	11	15	8	1	66	23	14861
2017	Client contact centre	28	43	11	12	5	0	71	17	10124
2017	Health care practitioners	23	40	12	16	8	0	63	25	2147
2017	Federal regulators	23	40	11	15	11	0	63	26	4029
2017	Compliance, inspection and enforcement	18	40	11	19	12	0	58	31	16396
2017	Communications or public affairs	31	40	11	12	5	1	72	17	4249
2017	Access to information and privacy	34	39	11	11	5	0	73	16	1276
2017	Security	15	37	13	19	16	0	52	35	4928
2017	Science and technology	29	41	12	12	5	0	71	17	11118
2017	Library services	34	42	9	10	4	0	76	15	511
2017	Legal services	29	42	10	13	6	0	71	19	3456
2017	Administration and operations	29	39	11	14	7	0	68	21	25913
2017	Human resources	32	40	10	12	6	1	72	18	8338
2017	Financial management	33	40	10	11	6	0	74	17	6792
2017	Procurement	30	41	11	12	6	0	71	18	2795
2017	Real property	23	38	13	16	9	0	61	25	2949
2017	Materiel management	28	41	11	13	7	0	69	20	1528
2017	Information management	31	39	11	12	6	0	71	18	3687
2017	Information technology	26	37	14	14	9	0	63	23	11578
2017	Internal audit	37	40	8	9	5	0	77	14	976
2017	Evaluation	30	39	12	12	6	0	70	18	1331
2017	Data sciences	31	41	11	11	5	1	72	16	2213
2017	Policy	25	41	13	14	6	0	67	20	8120
2017	Project management	25	41	13	15	7	0	66	22	7153
2017	Other services to the public	25	40	10	16	9	0	65	25	8272
2017	None of the above	24	38	12	16	10	0	63	25	21012
2014	Client contact centre	27	42	12	13	6	0	70	18	10907
2014	Health care practitioners	20	38	12	20	11	0	58	30	2486
2014	Federal regulators	23	38	11	17	9	0	62	27	4884
2014	Compliance, inspection and enforcement	17	40	12	19	11	0	58	31	19017
2014	Communications or public affairs	30	40	11	13	5	1	70	18	4586
2014	Access to information and privacy	33	39	12	9	6	1	73	15	1324
2014	Security	14	37	13	21	15	0	51	36	6372
2014	Science and technology	23	40	14	15	7	1	63	23	10889
2014	Library services	30	39	11	12	8	1	69	20	520
2014	Legal services	26	42	11	14	7	0	68	21	3613
2014	Administration and operations	27	39	12	15	7	0	66	22	29200
2014	Human resources	32	39	10	13	5	1	71	18	8773
2014	Financial management	31	40	11	12	6	0	71	18	7440
2014	Procurement	27	40	11	15	7	0	67	22	2957
2014	Real property	18	37	14	18	13	0	55	31	3468
2014	Materiel management	26	38	12	15	9	0	64	24	1936
2014	Information management	27	39	12	14	7	1	66	21	4628
2014	Information technology	22	35	15	16	12	0	57	28	13572
2014	Internal audit	34	38	11	11	6	0	72	17	1097
2014	Evaluation	24	40	13	15	7	1	65	22	1669
2014	Other services to the public	24	40	11	16	9	0	64	25	11735
2014	None of the above	23	39	13	16	9	0	62	25	26759

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	40	16	9	4	71	13	10031
2018	Health care practitioners	50	37	7	5	2	86	7	1986
2018	Federal regulators	42	41	8	5	3	84	8	4040
2018	Compliance, inspection and enforcement	38	41	11	7	3	78	10	16236
2018	Communications or public affairs	48	39	7	5	2	86	7	4495
2018	Access to information and privacy	38	38	13	8	3	76	11	1303
2018	Security	34	42	13	7	4	76	10	4472
2018	Science and technology	50	38	7	4	1	88	5	9781
2018	Library services	51	35	6	6	2	86	8	435
2018	Legal services	46	39	7	5	2	85	8	3193
2018	Administration and operations	36	39	12	8	4	75	12	23425
2018	Human resources	44	39	9	6	3	83	9	8418
2018	Financial management	41	41	10	6	3	82	8	6490
2018	Procurement	37	42	13	5	3	79	8	2723
2018	Real property	43	39	11	5	2	82	7	2785
2018	Materiel management	36	41	13	7	3	77	10	1469
2018	Information management	35	40	13	8	4	75	12	3467
2018	Information technology	40	42	10	6	3	82	8	10358
2018	Internal audit	39	42	10	6	3	82	9	1139
2018	Evaluation	45	39	9	5	2	84	7	1441
2018	Data sciences	43	39	9	6	3	83	8	2403
2018	Policy	45	39	8	6	3	83	9	8186
2018	Project management	41	40	9	6	2	82	9	6926
2018	Other services to the public	41	37	12	7	4	78	10	8241
2018	None of the above	42	36	11	6	4	79	10	14809
2017	Client contact centre	31	41	15	8	5	73	12	10124
2017	Health care practitioners	53	34	7	4	2	87	6	2143
2017	Federal regulators	45	38	8	6	3	83	9	4025
2017	Compliance, inspection and enforcement	38	40	11	7	4	78	10	16389
2017	Communications or public affairs	48	38	7	5	2	85	7	4251
2017	Access to information and privacy	39	39	12	7	4	77	11	1279
2017	Security	37	40	13	6	4	77	11	4925
2017	Science and technology	52	36	6	4	1	88	5	11107
2017	Library services	52	35	6	5	2	87	7	511
2017	Legal services	47	38	7	6	3	85	8	3456
2017	Administration and operations	36	38	12	8	4	75	13	25896
2017	Human resources	43	38	9	6	3	81	9	8332
2017	Financial management	41	41	10	5	3	82	8	6782
2017	Procurement	37	44	11	5	3	81	8	2795
2017	Real property	44	38	9	5	3	82	8	2945
2017	Materiel management	41	40	12	4	3	81	7	1526
2017	Information management	35	40	12	8	5	75	13	3684
2017	Information technology	41	40	9	6	3	82	9	11572
2017	Internal audit	40	42	9	7	2	82	8	976
2017	Evaluation	48	37	9	5	2	84	7	1331
2017	Data sciences	43	40	9	6	2	83	8	2211
2017	Policy	46	38	7	6	3	84	9	8121
2017	Project management	42	40	8	6	3	82	9	7144
2017	Other services to the public	43	36	11	6	4	79	10	8265
2017	None of the above	43	36	11	6	4	80	9	20992
2014	Client contact centre	30	41	16	8	5	71	13	10914
2014	Health care practitioners	51	35	7	5	2	85	7	2488
2014	Federal regulators	43	39	9	7	3	82	9	4884
2014	Compliance, inspection and enforcement	38	40	11	6	4	79	10	19029
2014	Communications or public affairs	44	39	8	7	3	83	9	4589
2014	Access to information and privacy	37	38	14	6	4	75	11	1325
2014	Security	37	40	12	6	4	78	10	6373
2014	Science and technology	48	39	7	5	2	86	7	10892
2014	Library services	48	32	8	7	3	81	11	521
2014	Legal services	44	39	8	6	2	83	8	3615
2014	Administration and operations	34	39	13	9	5	73	14	29211
2014	Human resources	42	38	9	7	4	80	11	8777
2014	Financial management	39	42	10	6	3	81	9	7441
2014	Procurement	34	43	14	6	3	77	9	2958
2014	Real property	42	40	10	6	3	82	8	3469
2014	Materiel management	40	37	13	6	4	77	10	1940
2014	Information management	35	39	13	8	5	73	13	4633
2014	Information technology	39	40	10	6	3	80	10	13570
2014	Internal audit	38	43	10	6	3	81	10	1098
2014	Evaluation	41	41	9	6	3	81	10	1670
2014	Other services to the public	40	37	12	7	4	77	11	11742
2014	None of the above	41	38	11	6	4	79	10	26764

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	40	11	8	4	77	12	9969
2018	Health care practitioners	54	34	4	5	2	88	7	1968
2018	Federal regulators	46	40	6	5	2	86	7	4010
2018	Compliance, inspection and enforcement	42	41	8	6	3	83	9	16138
2018	Communications or public affairs	56	34	5	5	1	89	6	4462
2018	Access to information and privacy	44	38	10	5	3	82	8	1299
2018	Security	38	45	8	6	3	83	9	4441
2018	Science and technology	52	37	5	4	2	89	6	9723
2018	Library services	52	36	4	4	3	89	7	434
2018	Legal services	50	37	5	5	3	88	8	3178
2018	Administration and operations	43	38	9	7	4	80	11	23303
2018	Human resources	49	37	6	5	2	86	7	8362
2018	Financial management	48	38	7	5	2	86	7	6458
2018	Procurement	43	41	8	4	3	85	7	2711
2018	Real property	49	37	7	5	2	86	7	2772
2018	Materiel management	46	36	9	6	4	81	10	1467
2018	Information management	41	39	9	7	3	81	10	3453
2018	Information technology	44	40	8	5	3	84	8	10301
2018	Internal audit	48	38	8	4	2	86	6	1131
2018	Evaluation	51	38	5	4	2	89	6	1428
2018	Data sciences	46	39	7	5	2	86	7	2393
2018	Policy	47	39	6	5	2	87	7	8129
2018	Project management	45	40	7	5	2	85	8	6890
2018	Other services to the public	46	37	8	6	3	83	9	8199
2018	None of the above	47	36	8	6	3	83	9	14721
2017	Client contact centre	38	40	10	7	4	79	11	10113
2017	Health care practitioners	57	32	4	4	2	89	7	2143
2017	Federal regulators	50	37	5	5	3	87	8	4026
2017	Compliance, inspection and enforcement	43	40	8	6	3	83	9	16375
2017	Communications or public affairs	56	33	5	4	2	90	6	4251
2017	Access to information and privacy	47	37	7	6	3	84	8	1279
2017	Security	42	40	9	5	4	82	9	4921
2017	Science and technology	55	34	5	4	1	89	6	11099
2017	Library services	60	31	3	4	2	91	5	511
2017	Legal services	54	34	4	5	2	88	7	3453
2017	Administration and operations	44	36	9	7	4	80	11	25867
2017	Human resources	50	37	6	5	2	86	8	8330
2017	Financial management	48	38	7	5	2	86	7	6778
2017	Procurement	45	41	8	4	2	86	6	2787
2017	Real property	52	34	7	5	2	86	7	2941
2017	Materiel management	49	35	8	5	3	85	8	1525
2017	Information management	42	38	9	7	4	80	11	3682
2017	Information technology	47	39	7	5	3	85	8	11559
2017	Internal audit	49	38	6	5	2	87	7	975
2017	Evaluation	55	34	5	5	2	89	6	1331
2017	Data sciences	47	39	6	5	2	86	8	2211
2017	Policy	49	38	6	5	2	87	7	8114
2017	Project management	47	38	7	6	3	85	8	7143
2017	Other services to the public	49	35	7	6	3	84	9	8268
2017	None of the above	48	35	8	5	3	84	9	20977
2014	Client contact centre	37	40	11	7	4	77	12	10903
2014	Health care practitioners	55	33	4	5	2	88	8	2488
2014	Federal regulators	48	37	7	6	3	85	9	4884
2014	Compliance, inspection and enforcement	43	41	8	5	3	84	9	19022
2014	Communications or public affairs	53	34	5	5	2	87	8	4588
2014	Access to information and privacy	43	37	10	6	3	81	9	1326
2014	Security	41	41	9	5	3	82	9	6371
2014	Science and technology	51	37	6	5	2	87	7	10884
2014	Library services	51	31	8	8	3	82	10	520
2014	Legal services	50	37	5	5	3	87	7	3615
2014	Administration and operations	41	37	9	8	5	78	13	29197
2014	Human resources	48	37	7	5	3	85	8	8777
2014	Financial management	46	38	7	5	3	85	8	7438
2014	Procurement	41	43	8	6	2	84	8	2958
2014	Real property	48	37	7	5	2	85	8	3469
2014	Materiel management	47	35	9	5	3	83	9	1938
2014	Information management	41	37	9	8	5	78	13	4625
2014	Information technology	45	39	8	6	3	83	9	13566
2014	Internal audit	46	37	10	4	2	84	6	1098
2014	Evaluation	47	37	8	6	2	84	8	1669
2014	Other services to the public	46	36	8	6	4	82	10	11729
2014	None of the above	46	36	8	6	3	82	9	26753

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	32	20	13	10	3	0	56	24	9998
2018	Health care practitioners	18	28	19	18	15	2	1	47	33	1990
2018	Federal regulators	18	32	19	17	13	1	0	51	30	4035
2018	Compliance, inspection and enforcement	16	29	19	18	16	1	0	46	35	16230
2018	Communications or public affairs	23	36	16	14	7	3	0	62	22	4499
2018	Access to information and privacy	30	32	16	11	8	3	1	64	19	1307
2018	Security	12	22	18	19	27	1	0	35	47	4474
2018	Science and technology	16	31	20	18	13	2	0	48	31	9780
2018	Library services	16	33	21	17	10	3	0	51	28	436
2018	Legal services	18	30	16	18	16	2	0	49	35	3190
2018	Administration and operations	24	33	18	13	10	2	0	58	24	23430
2018	Human resources	25	36	16	13	8	2	0	62	21	8431
2018	Financial management	26	38	16	11	7	2	0	65	19	6511
2018	Procurement	25	35	19	12	7	1	0	61	20	2727
2018	Real property	20	31	20	14	12	2	0	53	27	2796
2018	Materiel management	21	29	21	14	13	2	0	51	27	1470
2018	Information management	25	33	18	12	9	3	1	60	22	3474
2018	Information technology	21	33	19	14	11	2	0	56	25	10359
2018	Internal audit	27	36	16	13	6	2	0	64	19	1136
2018	Evaluation	20	34	18	14	9	4	0	57	24	1441
2018	Data sciences	25	35	16	14	8	2	0	62	22	2395
2018	Policy	21	33	15	16	12	3	0	56	29	8177
2018	Project management	21	35	17	15	10	2	0	57	26	6934
2018	Other services to the public	20	30	18	15	14	3	0	52	30	8233
2018	None of the above	18	29	19	15	15	3	1	48	31	14830
2017	Client contact centre	23	34	17	13	8	3	1	60	22	10106
2017	Health care practitioners	21	33	16	16	12	2	1	55	29	2145
2017	Federal regulators	20	33	15	16	13	2	0	54	30	4028
2017	Compliance, inspection and enforcement	16	30	17	18	17	2	0	47	35	16380
2017	Communications or public affairs	28	35	14	13	6	4	1	66	20	4243
2017	Access to information and privacy	31	32	15	10	7	4	1	66	18	1277
2017	Security	13	24	18	20	23	2	0	37	44	4916
2017	Science and technology	18	33	18	16	12	2	1	53	29	11109
2017	Library services	23	32	16	15	9	3	1	58	26	512
2017	Legal services	21	32	14	16	14	3	0	54	31	3450
2017	Administration and operations	26	33	15	13	9	3	1	61	23	25889
2017	Human resources	28	36	14	11	7	3	1	67	19	8315
2017	Financial management	31	36	13	10	7	2	0	69	17	6777
2017	Procurement	29	37	15	10	7	2	0	67	17	2787
2017	Real property	22	33	17	13	12	2	0	56	26	2946
2017	Materiel management	25	34	17	11	11	3	0	61	22	1524
2017	Information management	27	33	16	11	9	3	1	63	21	3678
2017	Information technology	22	34	17	14	11	2	0	57	26	11559
2017	Internal audit	29	38	14	11	7	2	1	68	18	975
2017	Evaluation	26	31	16	15	9	3	0	59	25	1333
2017	Data sciences	27	35	14	12	8	3	0	64	21	2214
2017	Policy	23	34	14	16	10	3	0	59	27	8109
2017	Project management	23	36	15	15	9	2	0	60	25	7141
2017	Other services to the public	22	30	17	15	13	3	1	54	29	8268
2017	None of the above	21	30	18	15	13	3	1	53	29	20993
2014	Client contact centre	20	34	19	14	10	3	1	56	24	10911
2014	Health care practitioners	15	28	18	20	17	2	1	44	38	2486
2014	Federal regulators	18	32	16	18	13	2	0	52	32	4884
2014	Compliance, inspection and enforcement	17	31	17	18	16	2	0	48	35	19025
2014	Communications or public affairs	24	34	15	15	10	2	1	59	25	4592
2014	Access to information and privacy	28	34	16	11	7	3	1	64	19	1331
2014	Security	11	25	21	20	20	3	0	37	41	6373
2014	Science and technology	15	30	19	19	15	2	0	47	34	10891
2014	Library services	21	28	16	16	13	4	1	52	31	520
2014	Legal services	17	31	15	19	16	2	0	49	36	3609
2014	Administration and operations	23	32	16	15	11	3	1	57	27	29205
2014	Human resources	24	35	14	15	10	3	0	60	25	8768
2014	Financial management	27	36	14	12	8	2	0	65	21	7436
2014	Procurement	22	35	18	14	10	2	0	58	24	2959
2014	Real property	16	30	20	17	15	2	0	47	32	3462
2014	Materiel management	21	32	17	14	14	2	0	54	28	1938
2014	Information management	23	32	18	14	11	3	1	56	25	4623
2014	Information technology	19	31	18	16	13	2	0	51	30	13574
2014	Internal audit	27	33	15	13	8	4	0	63	22	1098
2014	Evaluation	18	31	18	16	14	3	1	50	31	1670
2014	Other services to the public	19	30	17	16	14	3	1	51	31	11742
2014	None of the above	18	30	18	17	14	3	1	49	32	26759

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	29	17	15	15	3	2	50	31	10017
2018	Health care practitioners	14	20	19	16	24	3	4	37	43	1989
2018	Federal regulators	18	27	16	17	19	1	1	47	37	4028
2018	Compliance, inspection and enforcement	17	28	16	17	20	1	1	46	38	16230
2018	Communications or public affairs	22	28	15	17	14	3	2	52	32	4498
2018	Access to information and privacy	28	28	16	12	12	2	2	58	25	1306
2018	Security	13	26	17	15	26	1	1	40	42	4480
2018	Science and technology	16	26	16	18	20	2	2	44	40	9770
2018	Library services	11	25	17	21	20	3	3	38	44	438
2018	Legal services	14	23	14	20	26	2	2	38	47	3194
2018	Administration and operations	21	28	16	15	17	2	2	50	33	23427
2018	Human resources	23	31	14	15	13	2	2	56	29	8422
2018	Financial management	23	30	15	14	14	1	2	55	29	6500
2018	Procurement	22	29	17	13	15	2	1	53	29	2731
2018	Real property	19	27	18	14	19	1	2	47	34	2794
2018	Materiel management	15	24	18	15	23	1	3	41	40	1469
2018	Information management	20	27	16	15	17	2	2	49	34	3477
2018	Information technology	20	27	16	16	18	2	1	48	35	10366
2018	Internal audit	25	29	15	15	12	2	2	56	28	1139
2018	Evaluation	20	29	17	15	14	2	1	51	30	1440
2018	Data sciences	24	29	13	16	14	2	3	55	31	2402
2018	Policy	24	28	13	16	16	2	2	54	33	8186
2018	Project management	20	30	15	16	16	2	1	51	33	6948
2018	Other services to the public	20	28	16	15	17	2	2	50	34	8251
2018	None of the above	17	26	16	16	20	2	3	45	38	14846
2017	Client contact centre	20	27	17	16	15	3	3	50	32	10101
2017	Health care practitioners	14	23	18	15	20	4	6	41	39	2145
2017	Federal regulators	19	27	14	17	19	2	2	48	37	4029
2017	Compliance, inspection and enforcement	17	26	14	18	21	2	1	45	40	16374
2017	Communications or public affairs	22	29	13	16	13	4	3	55	31	4246
2017	Access to information and privacy	27	26	15	11	13	4	4	57	26	1280
2017	Security	13	25	16	16	25	2	2	40	43	4916
2017	Science and technology	17	26	14	18	21	2	3	45	40	11115
2017	Library services	15	21	17	20	20	3	4	39	43	513
2017	Legal services	14	22	12	18	28	3	3	39	49	3454
2017	Administration and operations	20	27	14	16	17	3	3	50	35	25883
2017	Human resources	23	29	14	15	14	3	3	56	30	8317
2017	Financial management	24	28	15	14	14	2	2	55	30	6785
2017	Procurement	24	29	15	13	15	2	2	56	29	2790
2017	Real property	19	28	16	15	18	2	3	48	35	2943
2017	Materiel management	17	27	16	14	20	2	4	47	36	1525
2017	Information management	19	25	15	16	18	3	3	48	36	3685
2017	Information technology	18	27	15	16	20	2	2	46	38	11562
2017	Internal audit	23	30	15	15	12	3	3	56	29	974
2017	Evaluation	20	29	13	17	16	3	2	52	35	1331
2017	Data sciences	24	29	12	14	14	3	3	57	30	2213
2017	Policy	23	28	12	16	17	3	2	53	35	8109
2017	Project management	20	29	13	17	17	2	2	51	35	7146
2017	Other services to the public	21	27	14	15	17	3	2	51	34	8274
2017	None of the above	18	25	16	16	19	3	4	46	37	20994
2014	Client contact centre	16	26	17	17	18	3	3	45	37	10915
2014	Health care practitioners	11	21	15	18	25	4	6	35	48	2487
2014	Federal regulators	16	26	14	19	21	2	2	44	42	4884
2014	Compliance, inspection and enforcement	16	27	15	18	21	2	1	45	40	19029
2014	Communications or public affairs	17	26	14	19	20	2	3	45	40	4589
2014	Access to information and privacy	21	27	17	14	15	4	3	51	31	1330
2014	Security	13	28	17	16	22	2	1	42	40	6373
2014	Science and technology	13	24	14	19	25	2	2	39	46	10897
2014	Library services	12	20	15	19	25	4	5	35	49	520
2014	Legal services	11	18	12	20	35	2	3	30	58	3614
2014	Administration and operations	17	25	15	18	21	2	3	43	41	29215
2014	Human resources	17	26	15	18	18	2	3	46	38	8771
2014	Financial management	20	26	15	16	18	2	2	48	37	7443
2014	Procurement	16	27	16	17	21	2	2	44	39	2958
2014	Real property	14	24	17	18	22	2	3	40	42	3469
2014	Materiel management	15	25	15	16	25	2	3	41	43	1939
2014	Information management	15	23	15	17	23	3	3	41	43	4631
2014	Information technology	15	24	16	18	24	2	2	40	43	13571
2014	Internal audit	21	25	15	17	18	2	3	49	36	1098
2014	Evaluation	14	24	13	21	23	3	2	40	46	1670
2014	Other services to the public	17	25	15	17	21	2	3	44	40	11741
2014	None of the above	15	24	16	17	23	3	3	41	42	26758

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	33	20	15	11	0	1	53	26	9986
2018	Health care practitioners	21	39	14	14	11	0	0	61	25	1982
2018	Federal regulators	27	40	14	11	7	0	0	68	18	4023
2018	Compliance, inspection and enforcement	20	36	16	15	12	0	0	57	28	16234
2018	Communications or public affairs	32	39	12	11	5	0	0	72	17	4484
2018	Access to information and privacy	31	36	16	10	6	0	0	67	16	1303
2018	Security	17	29	13	18	22	0	0	47	40	4458
2018	Science and technology	28	42	13	11	6	0	0	70	16	9727
2018	Library services	28	40	13	10	8	0	0	68	18	436
2018	Legal services	23	37	14	15	9	0	0	61	24	3189
2018	Administration and operations	30	38	13	11	7	0	0	68	18	23377
2018	Human resources	34	38	12	10	5	0	0	73	15	8394
2018	Financial management	31	41	13	9	5	0	0	73	14	6468
2018	Procurement	30	42	13	10	5	0	0	72	15	2712
2018	Real property	29	38	13	11	9	0	0	67	20	2789
2018	Materiel management	28	39	14	11	8	0	0	67	19	1471
2018	Information management	31	38	15	10	6	0	0	69	16	3469
2018	Information technology	32	40	14	9	5	0	0	72	14	10351
2018	Internal audit	33	36	14	10	6	0	0	70	16	1132
2018	Evaluation	30	40	13	11	6	0	0	70	17	1439
2018	Data sciences	34	40	12	9	6	0	0	74	14	2394
2018	Policy	34	40	11	10	5	0	0	74	15	8159
2018	Project management	33	41	12	9	5	0	0	74	14	6929
2018	Other services to the public	24	36	15	14	11	0	0	60	25	8211
2018	None of the above	24	36	15	13	11	0	0	61	24	14800
2017	Client contact centre	20	35	18	15	10	0	1	56	26	10078
2017	Health care practitioners	24	38	13	14	11	0	0	62	25	2139
2017	Federal regulators	30	41	11	11	7	0	0	71	19	4013
2017	Compliance, inspection and enforcement	20	37	14	16	12	0	0	57	29	16336
2017	Communications or public affairs	34	40	11	10	5	0	0	74	15	4240
2017	Access to information and privacy	34	38	11	9	6	0	1	73	16	1274
2017	Security	17	31	14	18	20	0	0	48	38	4898
2017	Science and technology	31	43	11	10	5	0	0	74	15	11090
2017	Library services	31	44	9	9	5	1	0	76	14	511
2017	Legal services	24	39	13	14	9	0	0	64	23	3437
2017	Administration and operations	31	39	13	11	6	0	0	70	18	25809
2017	Human resources	33	41	11	9	5	0	0	75	14	8312
2017	Financial management	33	42	11	9	5	0	0	75	14	6763
2017	Procurement	32	42	12	8	5	0	0	75	13	2787
2017	Real property	30	41	12	10	6	0	0	71	17	2934
2017	Materiel management	33	41	11	8	7	0	0	74	15	1513
2017	Information management	31	41	12	10	5	0	0	73	15	3677
2017	Information technology	32	41	12	9	5	0	0	73	15	11538
2017	Internal audit	35	37	12	11	5	0	0	72	16	972
2017	Evaluation	31	41	13	10	5	0	0	72	15	1326
2017	Data sciences	34	42	11	9	4	0	1	76	13	2212
2017	Policy	35	41	10	9	5	0	0	76	14	8106
2017	Project management	34	42	11	9	5	0	0	75	14	7135
2017	Other services to the public	25	37	13	14	10	0	0	62	24	8249
2017	None of the above	26	38	14	12	9	0	1	64	22	20942
2014	Client contact centre	15	35	19	17	13	0	1	51	31	10913
2014	Health care practitioners	16	38	12	19	16	0	0	54	34	2486
2014	Federal regulators	23	43	12	14	8	0	0	66	22	4884
2014	Compliance, inspection and enforcement	16	38	14	17	15	0	0	54	32	19031
2014	Communications or public affairs	26	43	11	13	7	0	1	69	20	4590
2014	Access to information and privacy	27	43	14	9	6	0	1	70	16	1325
2014	Security	13	32	16	21	18	0	0	45	39	6369
2014	Science and technology	21	44	13	13	8	0	0	66	21	10892
2014	Library services	23	42	10	13	11	0	1	65	25	521
2014	Legal services	18	39	14	18	11	0	0	57	29	3617
2014	Administration and operations	24	41	13	12	8	0	0	66	21	29207
2014	Human resources	26	41	12	12	7	0	0	68	20	8775
2014	Financial management	27	43	13	11	6	0	0	70	17	7442
2014	Procurement	23	45	13	12	7	0	0	68	20	2957
2014	Real property	24	43	14	12	7	0	0	67	19	3467
2014	Materiel management	25	42	11	12	9	0	0	67	22	1940
2014	Information management	25	42	13	12	7	0	0	67	19	4632
2014	Information technology	24	42	14	12	8	0	0	66	20	13573
2014	Internal audit	28	40	13	12	6	0	0	69	19	1096
2014	Evaluation	23	42	13	13	9	0	0	66	22	1670
2014	Other services to the public	20	39	14	15	12	0	0	59	27	11738
2014	None of the above	21	39	14	14	10	0	0	61	25	26766

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	32	20	14	10	0	1	56	24	9951
2018	Health care practitioners	27	34	16	13	10	0	0	61	23	1975
2018	Federal regulators	29	35	16	12	8	0	0	65	20	4019
2018	Compliance, inspection and enforcement	22	33	19	14	12	0	0	55	26	16175
2018	Communications or public affairs	38	34	13	9	5	0	0	72	15	4479
2018	Access to information and privacy	34	34	17	9	6	0	0	69	15	1303
2018	Security	19	26	16	16	23	0	0	45	38	4445
2018	Science and technology	35	36	14	9	5	0	0	71	15	9725
2018	Library services	33	36	16	9	6	0	0	69	15	436
2018	Legal services	28	36	16	12	8	0	0	64	20	3180
2018	Administration and operations	36	34	14	9	6	0	0	70	15	23348
2018	Human resources	40	36	12	7	4	0	0	76	12	8372
2018	Financial management	37	37	15	7	4	0	0	74	12	6476
2018	Procurement	34	36	16	8	6	0	0	70	14	2703
2018	Real property	32	35	15	9	8	0	0	67	18	2776
2018	Materiel management	32	33	16	11	8	0	0	66	19	1470
2018	Information management	36	34	15	9	6	0	0	70	15	3459
2018	Information technology	35	36	15	8	6	0	0	72	14	10306
2018	Internal audit	34	35	15	8	6	0	0	70	15	1128
2018	Evaluation	33	35	16	11	5	0	0	68	16	1430
2018	Data sciences	42	34	12	8	5	0	0	76	13	2400
2018	Policy	36	36	13	9	5	0	0	73	14	8143
2018	Project management	37	35	14	9	5	0	0	72	14	6908
2018	Other services to the public	28	33	18	12	9	0	0	61	21	8214
2018	None of the above	28	33	18	11	10	0	0	62	21	14757
2017	Client contact centre	24	33	20	13	9	0	1	58	22	10092
2017	Health care practitioners	28	33	16	13	10	0	0	62	22	2140
2017	Federal regulators	30	35	15	12	8	0	0	66	20	4013
2017	Compliance, inspection and enforcement	22	33	18	15	12	0	0	55	27	16336
2017	Communications or public affairs	39	35	12	9	4	0	0	75	13	4241
2017	Access to information and privacy	37	35	13	9	5	0	1	73	14	1275
2017	Security	18	27	17	17	21	0	0	45	38	4903
2017	Science and technology	37	36	13	9	5	0	0	73	14	11099
2017	Library services	34	41	11	8	6	0	0	75	13	511
2017	Legal services	28	36	17	12	7	1	0	64	19	3441
2017	Administration and operations	36	35	14	9	6	0	0	71	15	25835
2017	Human resources	40	36	12	8	4	0	0	76	12	8319
2017	Financial management	38	37	13	8	5	0	0	75	12	6761
2017	Procurement	35	38	13	8	4	0	0	74	13	2785
2017	Real property	33	37	15	9	6	0	0	70	16	2936
2017	Materiel management	35	36	14	8	6	0	0	72	14	1515
2017	Information management	36	37	14	7	5	0	0	74	12	3677
2017	Information technology	35	36	14	9	5	0	0	71	15	11542
2017	Internal audit	35	34	16	10	5	0	0	69	15	971
2017	Evaluation	34	37	14	10	5	0	0	71	15	1326
2017	Data sciences	42	34	11	8	5	0	0	77	12	2209
2017	Policy	37	35	12	10	6	0	0	72	15	8103
2017	Project management	38	36	12	10	5	0	0	73	15	7135
2017	Other services to the public	28	34	16	12	9	0	1	63	21	8245
2017	None of the above	30	34	16	11	8	0	0	64	20	20956
2014	Client contact centre	20	34	21	14	10	0	1	54	25	10913
2014	Health care practitioners	22	35	16	15	12	0	0	57	27	2488
2014	Federal regulators	27	37	14	12	9	0	0	64	21	4880
2014	Compliance, inspection and enforcement	20	34	17	16	13	0	0	54	29	19027
2014	Communications or public affairs	34	36	13	11	6	0	0	70	17	4590
2014	Access to information and privacy	33	37	15	9	5	0	0	71	14	1327
2014	Security	17	29	19	18	17	0	0	46	35	6368
2014	Science and technology	31	37	14	11	7	0	0	68	18	10893
2014	Library services	29	37	14	11	8	0	0	67	19	521
2014	Legal services	24	37	17	14	8	0	0	61	22	3613
2014	Administration and operations	32	36	14	10	7	0	0	69	17	29207
2014	Human resources	34	37	13	9	6	0	0	72	15	8772
2014	Financial management	33	39	14	8	5	0	0	72	14	7440
2014	Procurement	29	39	16	10	6	0	0	68	16	2958
2014	Real property	28	39	14	11	7	0	0	67	18	3469
2014	Materiel management	31	37	15	10	7	0	0	68	17	1940
2014	Information management	32	37	15	10	6	0	0	69	16	4633
2014	Information technology	30	37	15	10	7	0	0	67	17	13572
2014	Internal audit	31	34	16	11	7	0	0	66	18	1097
2014	Evaluation	28	36	15	13	7	0	0	64	20	1669
2014	Other services to the public	25	34	17	13	10	0	0	60	23	11740
2014	None of the above	26	35	16	12	9	0	0	62	22	26761

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	41	15	10	6	0	0	70	15	9980
2018	Health care practitioners	25	36	15	14	9	0	0	61	23	1985
2018	Federal regulators	28	37	16	11	7	0	0	66	18	4030
2018	Compliance, inspection and enforcement	23	36	18	13	9	0	0	60	22	16213
2018	Communications or public affairs	34	38	13	10	4	0	0	73	14	4489
2018	Access to information and privacy	37	36	13	10	4	0	0	73	15	1303
2018	Security	18	27	18	17	20	0	0	45	37	4454
2018	Science and technology	26	38	17	12	5	0	1	65	18	9746
2018	Library services	30	39	15	11	5	0	0	69	16	433
2018	Legal services	27	37	14	14	9	0	0	63	23	3186
2018	Administration and operations	34	36	14	9	5	0	0	71	15	23387
2018	Human resources	37	37	12	10	4	0	0	74	14	8397
2018	Financial management	35	39	13	8	4	0	0	74	12	6470
2018	Procurement	33	38	14	9	5	0	0	72	14	2716
2018	Real property	28	33	17	12	9	0	0	62	21	2789
2018	Materiel management	30	35	17	11	7	0	0	66	17	1470
2018	Information management	34	37	15	8	5	0	0	71	14	3471
2018	Information technology	31	38	16	9	6	0	0	69	15	10345
2018	Internal audit	35	39	13	8	4	0	1	75	12	1133
2018	Evaluation	32	37	14	10	5	0	1	70	15	1437
2018	Data sciences	35	37	14	9	5	0	1	72	14	2400
2018	Policy	32	37	13	10	5	0	1	71	15	8164
2018	Project management	30	39	15	11	5	0	0	70	15	6917
2018	Other services to the public	29	36	15	11	7	0	0	66	19	8218
2018	None of the above	27	35	17	12	9	0	0	62	21	14784
2017	Client contact centre	30	40	15	9	5	0	0	71	14	10083
2017	Health care practitioners	27	36	15	13	9	0	0	63	22	2139
2017	Federal regulators	30	37	14	11	7	0	0	67	19	4014
2017	Compliance, inspection and enforcement	23	38	17	14	8	0	0	61	22	16340
2017	Communications or public affairs	37	38	11	9	4	0	0	76	13	4235
2017	Access to information and privacy	40	36	12	6	5	0	0	77	11	1275
2017	Security	17	29	19	17	17	0	0	47	34	4908
2017	Science and technology	30	39	15	10	5	0	1	69	16	11096
2017	Library services	36	39	10	10	5	0	1	76	14	511
2017	Legal services	27	39	14	12	7	0	0	66	19	3438
2017	Administration and operations	35	38	13	9	5	0	0	73	14	25840
2017	Human resources	38	37	11	9	4	0	0	75	14	8305
2017	Financial management	36	39	12	8	4	0	0	76	12	6766
2017	Procurement	35	40	12	8	4	0	0	76	12	2787
2017	Real property	29	38	15	11	7	0	0	67	18	2933
2017	Materiel management	33	38	15	8	6	0	0	71	14	1516
2017	Information management	35	39	13	8	4	0	0	74	13	3677
2017	Information technology	33	38	14	9	6	0	0	71	15	11547
2017	Internal audit	35	41	13	7	4	0	0	76	11	971
2017	Evaluation	35	39	12	9	4	0	0	74	13	1324
2017	Data sciences	35	39	13	8	4	0	1	75	12	2205
2017	Policy	34	38	12	10	5	1	1	73	14	8108
2017	Project management	33	38	13	11	5	0	0	71	16	7138
2017	Other services to the public	32	37	13	11	7	0	0	69	18	8254
2017	None of the above	29	37	15	11	7	0	0	66	19	20946
2014	Client contact centre	26	42	16	10	6	0	0	68	16	10907
2014	Health care practitioners	23	36	15	16	11	0	0	59	26	2488
2014	Federal regulators	27	38	15	13	7	1	0	65	19	4885
2014	Compliance, inspection and enforcement	22	38	17	14	9	0	0	61	23	19023
2014	Communications or public affairs	35	38	12	10	4	0	0	73	14	4586
2014	Access to information and privacy	36	38	13	8	4	0	0	74	13	1324
2014	Security	16	30	22	17	14	0	0	47	31	6366
2014	Science and technology	24	39	17	12	7	1	1	64	19	10889
2014	Library services	31	33	15	12	7	1	1	65	20	520
2014	Legal services	26	38	16	13	7	0	0	64	20	3614
2014	Administration and operations	32	38	14	10	6	0	0	71	15	29210
2014	Human resources	35	38	12	10	5	0	0	73	15	8775
2014	Financial management	33	40	13	9	5	0	0	74	13	7437
2014	Procurement	29	40	15	10	5	0	0	70	15	2953
2014	Real property	26	37	16	13	7	0	0	64	20	3467
2014	Materiel management	28	36	16	12	6	0	0	65	19	1940
2014	Information management	32	38	14	10	6	0	0	70	15	4630
2014	Information technology	29	38	16	10	6	0	0	67	17	13573
2014	Internal audit	31	43	14	7	5	0	0	74	12	1096
2014	Evaluation	27	40	15	10	6	1	0	68	16	1669
2014	Other services to the public	27	39	15	11	8	0	0	66	19	11735
2014	None of the above	26	37	17	11	8	0	1	64	19	26757

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	32	25	12	8	5	1	52	21	10037
2018	Health care practitioners	17	33	23	14	11	3	0	51	25	1993
2018	Federal regulators	19	35	23	12	8	3	0	56	20	4037
2018	Compliance, inspection and enforcement	14	32	25	14	11	3	0	48	27	16249
2018	Communications or public affairs	24	41	18	9	4	3	0	68	14	4505
2018	Access to information and privacy	26	34	23	8	5	3	1	62	14	1309
2018	Security	12	26	23	15	22	2	0	39	38	4483
2018	Science and technology	18	38	24	11	6	3	0	58	18	9783
2018	Library services	17	36	21	11	8	6	0	57	20	437
2018	Legal services	16	33	24	14	8	4	0	52	24	3192
2018	Administration and operations	22	36	22	10	6	3	0	61	16	23466
2018	Human resources	27	39	19	7	4	3	0	68	12	8440
2018	Financial management	23	40	21	8	5	3	0	65	13	6517
2018	Procurement	22	37	23	8	6	3	0	61	15	2723
2018	Real property	20	37	22	9	8	2	0	59	18	2790
2018	Materiel management	21	36	23	10	8	2	0	59	18	1474
2018	Information management	23	36	23	9	5	3	0	62	15	3483
2018	Information technology	21	39	22	9	5	3	0	62	15	10367
2018	Internal audit	25	35	22	8	5	3	1	63	14	1138
2018	Evaluation	19	38	23	10	6	4	0	60	16	1445
2018	Data sciences	26	38	19	9	5	3	0	66	14	2405
2018	Policy	23	39	20	9	5	3	0	64	15	8189
2018	Project management	22	41	21	9	5	3	0	64	15	6955
2018	Other services to the public	18	33	22	13	10	4	0	53	24	8244
2018	None of the above	17	32	23	13	10	4	1	52	24	14845
2017	Client contact centre	18	32	23	12	8	6	1	54	21	10108
2017	Health care practitioners	17	36	19	14	10	4	1	55	25	2146
2017	Federal regulators	18	38	20	13	8	3	0	58	22	4018
2017	Compliance, inspection and enforcement	14	30	23	15	12	5	0	47	29	16394
2017	Communications or public affairs	25	40	17	10	4	3	0	68	14	4243
2017	Access to information and privacy	27	35	18	8	5	6	1	66	14	1273
2017	Security	12	26	22	17	21	3	0	39	39	4921
2017	Science and technology	18	39	21	12	6	4	1	60	19	11113
2017	Library services	20	39	20	10	6	4	1	63	17	512
2017	Legal services	17	33	21	14	9	5	0	53	24	3455
2017	Administration and operations	22	36	20	10	6	4	1	61	18	25890
2017	Human resources	26	40	17	8	4	4	0	69	13	8331
2017	Financial management	24	40	19	8	5	4	0	67	13	6773
2017	Procurement	24	39	21	8	5	3	0	64	14	2792
2017	Real property	20	39	20	11	7	2	0	60	19	2944
2017	Materiel management	22	38	21	10	6	3	0	62	16	1527
2017	Information management	23	37	20	9	6	5	1	64	15	3681
2017	Information technology	21	36	22	10	6	4	0	60	17	11562
2017	Internal audit	22	39	18	9	5	5	1	66	16	976
2017	Evaluation	20	36	20	11	6	6	0	60	18	1327
2017	Data sciences	26	39	18	10	4	3	0	67	15	2214
2017	Policy	23	39	18	11	5	4	0	64	17	8110
2017	Project management	22	40	19	10	6	3	0	64	16	7144
2017	Other services to the public	18	33	20	14	9	5	0	54	25	8272
2017	None of the above	18	34	21	12	9	5	1	55	23	21000

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	36	12	8	5	0	1	75	13	10018
2018	Health care practitioners	37	33	11	12	7	0	0	70	18	1990
2018	Federal regulators	42	35	10	8	5	0	0	76	13	4033
2018	Compliance, inspection and enforcement	38	35	12	9	6	0	0	73	15	16261
2018	Communications or public affairs	46	34	8	8	4	0	0	80	12	4489
2018	Access to information and privacy	49	32	9	6	3	0	1	82	9	1307
2018	Security	25	30	15	15	15	0	0	55	30	4474
2018	Science and technology	41	35	12	7	4	0	0	77	11	9778
2018	Library services	44	37	8	5	4	0	1	82	10	437
2018	Legal services	36	35	10	11	7	0	0	72	18	3197
2018	Administration and operations	45	33	10	7	4	0	0	78	12	23442
2018	Human resources	53	30	7	6	3	0	0	83	10	8428
2018	Financial management	47	33	9	7	3	0	0	81	10	6495
2018	Procurement	46	33	11	6	3	0	1	80	10	2729
2018	Real property	41	34	12	7	5	0	0	75	13	2793
2018	Materiel management	42	32	14	6	4	0	0	75	11	1476
2018	Information management	49	31	10	6	3	0	1	81	9	3478
2018	Information technology	47	33	10	6	3	0	0	81	9	10368
2018	Internal audit	49	32	10	4	4	0	1	82	8	1136
2018	Evaluation	50	32	8	6	3	0	1	83	9	1440
2018	Data sciences	50	31	9	6	3	0	1	82	9	2399
2018	Policy	43	33	9	10	5	0	0	76	15	8186
2018	Project management	44	34	10	8	4	0	0	78	12	6937
2018	Other services to the public	36	34	13	10	7	0	0	71	17	8240
2018	None of the above	37	34	13	8	7	0	1	72	15	14826
2017	Client contact centre	37	36	12	8	5	0	1	74	14	10118
2017	Health care practitioners	35	32	11	12	9	0	0	67	22	2139
2017	Federal regulators	41	33	10	9	7	0	0	74	16	4026
2017	Compliance, inspection and enforcement	36	34	11	9	9	0	0	70	19	16382
2017	Communications or public affairs	43	33	8	9	5	0	0	77	15	4249
2017	Access to information and privacy	50	29	9	6	4	0	1	80	10	1278
2017	Security	23	30	15	14	17	0	0	53	32	4922
2017	Science and technology	43	34	11	8	4	1	1	77	12	11095
2017	Library services	46	34	10	5	4	1	1	81	9	512
2017	Legal services	36	34	10	12	8	0	0	70	19	3451
2017	Administration and operations	44	32	10	8	5	0	1	77	13	25885
2017	Human resources	51	31	7	7	4	0	0	83	10	8330
2017	Financial management	46	33	9	7	4	0	0	80	11	6771
2017	Procurement	45	34	10	7	3	0	0	80	11	2793
2017	Real property	42	34	11	8	5	0	1	76	12	2947
2017	Materiel management	45	34	10	6	4	0	0	79	10	1525
2017	Information management	48	32	10	6	4	0	1	80	10	3674
2017	Information technology	47	32	9	6	4	0	1	80	10	11563
2017	Internal audit	46	35	7	7	4	0	1	82	10	976
2017	Evaluation	49	32	8	6	5	0	0	81	11	1332
2017	Data sciences	49	32	9	6	3	0	1	82	9	2210
2017	Policy	40	34	9	10	6	0	0	75	16	8113
2017	Project management	44	33	9	8	5	0	0	78	13	7141
2017	Other services to the public	37	34	12	9	8	0	1	72	17	8265
2017	None of the above	37	33	12	10	7	0	1	71	17	20982
2014	Client contact centre	31	36	15	10	6	1	1	68	16	10910
2014	Health care practitioners	31	33	13	13	10	0	0	64	23	2485
2014	Federal regulators	36	35	11	10	7	0	0	72	17	4878
2014	Compliance, inspection and enforcement	33	34	13	10	8	0	0	68	19	19016
2014	Communications or public affairs	40	33	11	10	5	0	1	74	15	4585
2014	Access to information and privacy	44	31	11	8	4	1	1	76	13	1325
2014	Security	21	31	17	15	15	1	0	52	30	6367
2014	Science and technology	37	35	13	9	5	1	1	73	14	10888
2014	Library services	38	34	13	8	6	0	2	73	14	521
2014	Legal services	34	35	12	12	7	0	0	69	19	3614
2014	Administration and operations	40	33	11	8	6	0	1	74	14	29198
2014	Human resources	46	33	8	8	4	0	1	79	12	8773
2014	Financial management	43	34	10	7	5	0	1	78	12	7439
2014	Procurement	38	36	12	7	5	0	1	75	13	2959
2014	Real property	36	36	13	10	5	0	0	72	15	3465
2014	Materiel management	38	34	14	7	5	1	1	74	13	1939
2014	Information management	42	32	12	7	5	1	1	76	12	4627
2014	Information technology	41	35	12	7	4	1	1	77	11	13565
2014	Internal audit	41	34	11	8	5	1	0	76	13	1097
2014	Evaluation	40	34	12	9	5	0	1	74	14	1669
2014	Other services to the public	34	33	13	10	8	0	1	68	19	11731
2014	None of the above	34	34	13	11	7	0	1	68	18	26754

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	28	11	4	2	0	3	82	6	10046
2018	Health care practitioners	30	30	21	11	8	0	1	60	19	1991
2018	Federal regulators	30	32	20	10	7	0	0	62	17	4047
2018	Compliance, inspection and enforcement	34	34	18	8	4	0	1	69	12	16315
2018	Communications or public affairs	39	32	16	8	5	0	0	71	13	4515
2018	Access to information and privacy	41	28	16	8	6	0	1	70	15	1312
2018	Security	33	35	19	7	4	0	2	69	12	4486
2018	Science and technology	31	35	18	10	5	0	1	66	15	9813
2018	Library services	43	31	13	6	4	0	1	76	10	438
2018	Legal services	25	29	21	13	11	0	0	55	24	3200
2018	Administration and operations	40	30	17	8	5	0	1	70	13	23537
2018	Human resources	33	30	19	11	7	0	1	63	18	8458
2018	Financial management	37	35	16	7	4	0	0	72	12	6516
2018	Procurement	35	33	18	9	5	0	1	69	13	2739
2018	Real property	31	32	19	11	6	0	1	64	17	2803
2018	Materiel management	42	32	14	7	4	0	1	75	11	1480
2018	Information management	46	31	13	6	3	0	1	78	9	3489
2018	Information technology	39	34	15	7	4	0	0	74	11	10393
2018	Internal audit	46	31	14	6	2	0	0	78	8	1138
2018	Evaluation	42	33	17	5	2	0	0	75	7	1441
2018	Data sciences	45	32	13	5	3	0	1	78	8	2401
2018	Policy	30	32	19	11	7	0	0	63	18	8209
2018	Project management	32	33	19	10	6	0	0	65	16	6967
2018	Other services to the public	41	30	17	6	4	0	1	72	11	8278
2018	None of the above	38	31	17	7	5	0	1	71	12	14885
2017	Client contact centre	51	30	10	4	2	0	4	84	6	10125
2017	Health care practitioners	28	35	20	11	6	0	1	63	17	2146
2017	Federal regulators	29	35	19	9	6	0	1	65	15	4027
2017	Compliance, inspection and enforcement	36	35	17	7	3	0	2	72	10	16403
2017	Communications or public affairs	37	36	15	7	4	0	1	74	11	4254
2017	Access to information and privacy	39	29	16	6	7	0	1	70	14	1281
2017	Security	35	37	16	7	3	0	2	74	10	4929
2017	Science and technology	32	38	17	8	4	0	1	70	12	11122
2017	Library services	45	31	13	5	3	1	2	78	9	511
2017	Legal services	24	36	20	11	7	0	1	61	19	3456
2017	Administration and operations	38	35	16	7	4	0	1	73	11	25914
2017	Human resources	29	36	19	10	5	0	1	66	15	8338
2017	Financial management	38	37	15	6	3	0	0	76	10	6793
2017	Procurement	36	36	16	8	4	0	1	72	12	2792
2017	Real property	30	37	18	8	5	0	1	68	14	2950
2017	Materiel management	40	34	16	5	4	0	1	75	9	1528
2017	Information management	45	33	12	5	3	0	2	80	8	3688
2017	Information technology	42	36	13	6	3	0	1	78	9	11575
2017	Internal audit	43	38	12	4	2	1	1	82	6	976
2017	Evaluation	41	39	13	5	2	0	1	80	7	1333
2017	Data sciences	44	36	12	5	2	0	1	81	7	2217
2017	Policy	30	37	18	10	6	0	0	67	15	8124
2017	Project management	31	38	18	9	4	0	1	69	13	7155
2017	Other services to the public	41	32	15	5	3	0	3	76	9	8280
2017	None of the above	38	32	15	7	4	0	2	73	11	21020
2014	Client contact centre	51	30	11	4	2	0	2	82	6	10912
2014	Health care practitioners	27	35	20	9	8	0	1	62	17	2487
2014	Federal regulators	26	36	21	10	7	0	1	62	17	4885
2014	Compliance, inspection and enforcement	33	35	19	7	4	0	1	68	12	19032
2014	Communications or public affairs	36	36	17	7	3	0	1	72	11	4589
2014	Access to information and privacy	36	34	16	8	4	0	1	71	12	1325
2014	Security	30	36	21	7	4	0	1	68	11	6366
2014	Science and technology	28	36	19	9	6	0	1	65	15	10892
2014	Library services	40	35	15	4	4	0	2	77	8	521
2014	Legal services	24	34	22	11	8	0	0	59	19	3615
2014	Administration and operations	37	33	18	7	5	0	1	70	12	29218
2014	Human resources	31	34	19	9	6	0	0	65	15	8776
2014	Financial management	36	37	16	7	4	0	0	73	11	7443
2014	Procurement	31	37	19	8	5	0	0	68	13	2960
2014	Real property	29	36	20	10	5	0	1	64	16	3467
2014	Materiel management	36	34	17	8	4	0	1	71	12	1940
2014	Information management	41	33	15	6	4	0	1	75	10	4633
2014	Information technology	38	36	15	6	3	0	1	75	10	13577
2014	Internal audit	40	34	16	6	3	0	1	76	9	1097
2014	Evaluation	39	37	14	6	3	0	1	77	9	1669
2014	Other services to the public	39	32	16	6	5	0	1	72	11	11745
2014	None of the above	34	34	18	8	5	0	1	69	13	26760

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	27	38	34	10046
2018	Health care practitioners	19	46	35	1989
2018	Federal regulators	25	39	37	4044
2018	Compliance, inspection and enforcement	22	44	35	16339
2018	Communications or public affairs	33	31	36	4517
2018	Access to information and privacy	27	36	37	1315
2018	Security	21	44	34	4487
2018	Science and technology	20	49	31	9810
2018	Library services	18	49	33	437
2018	Legal services	22	40	38	3196
2018	Administration and operations	30	35	35	23543
2018	Human resources	33	33	34	8454
2018	Financial management	32	35	33	6527
2018	Procurement	26	39	34	2737
2018	Real property	25	40	35	2799
2018	Materiel management	22	43	34	1485
2018	Information management	29	36	35	3488
2018	Information technology	24	40	36	10420
2018	Internal audit	27	38	34	1143
2018	Evaluation	24	42	33	1440
2018	Data sciences	30	38	32	2407
2018	Policy	42	25	33	8229
2018	Project management	33	32	35	6971
2018	Other services to the public	23	42	35	8241
2018	None of the above	23	43	35	14874
2017	Client contact centre	26	40	34	10129
2017	Health care practitioners	18	51	31	2145
2017	Federal regulators	24	41	35	4028
2017	Compliance, inspection and enforcement	21	45	34	16384
2017	Communications or public affairs	32	33	35	4253
2017	Access to information and privacy	28	38	34	1279
2017	Security	21	46	33	4919
2017	Science and technology	19	51	30	11116
2017	Library services	21	47	32	513
2017	Legal services	22	42	35	3450
2017	Administration and operations	30	36	34	25905
2017	Human resources	34	34	33	8336
2017	Financial management	32	35	33	6794
2017	Procurement	27	41	32	2793
2017	Real property	26	41	33	2950
2017	Materiel management	22	46	32	1527
2017	Information management	30	36	34	3692
2017	Information technology	24	41	35	11575
2017	Internal audit	27	37	35	976
2017	Evaluation	25	43	32	1332
2017	Data sciences	27	40	33	2219
2017	Policy	42	25	33	8124
2017	Project management	33	34	33	7154
2017	Other services to the public	21	43	35	8275
2017	None of the above	22	45	33	21011
2014	Client contact centre	27	42	31	10906
2014	Health care practitioners	19	48	33	2487
2014	Federal regulators	26	39	34	4883
2014	Compliance, inspection and enforcement	21	46	34	19034
2014	Communications or public affairs	33	31	36	4595
2014	Access to information and privacy	28	37	35	1330
2014	Security	19	49	32	6374
2014	Science and technology	18	50	32	10893
2014	Library services	23	44	33	521
2014	Legal services	20	44	36	3615
2014	Administration and operations	30	35	35	29210
2014	Human resources	39	29	32	8775
2014	Financial management	33	33	34	7443
2014	Procurement	29	38	34	2960
2014	Real property	25	40	35	3469
2014	Materiel management	22	45	32	1938
2014	Information management	28	37	35	4628
2014	Information technology	23	41	36	13576
2014	Internal audit	30	37	32	1098
2014	Evaluation	29	40	31	1669
2014	Other services to the public	23	43	34	11745
2014	None of the above	27	40	33	26753

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Client contact centre	15	38	30	5	5	6	2744
2018	Health care practitioners	30	13	25	15	5	11	382
2018	Federal regulators	21	31	31	7	5	4	986
2018	Compliance, inspection and enforcement	22	37	23	8	5	5	3492
2018	Communications or public affairs	7	28	39	5	15	6	1466
2018	Access to information and privacy	16	33	34	4	8	6	352
2018	Security	19	31	28	11	4	8	1090
2018	Science and technology	25	23	17	8	23	5	1871
2018	Library services	27	21	21	8	14	10	79
2018	Legal services	14	30	28	13	9	6	696
2018	Administration and operations	16	36	29	4	8	6	6975
2018	Human resources	12	35	36	3	8	6	2772
2018	Financial management	13	37	35	4	5	6	2099
2018	Procurement	23	30	34	4	4	5	720
2018	Real property	25	24	28	7	8	8	728
2018	Materiel management	31	27	22	4	8	7	335
2018	Information management	16	32	28	5	13	6	987
2018	Information technology	18	33	33	5	5	6	2482
2018	Internal audit	16	30	32	7	8	8	304
2018	Evaluation	15	26	35	5	12	7	338
2018	Data sciences	9	31	29	9	17	5	706
2018	Policy	7	35	42	5	8	5	3405
2018	Project management	14	38	30	5	7	6	2283
2018	Other services to the public	17	29	24	10	12	8	1915
2018	None of the above	22	29	26	8	8	8	3442
2017	Client contact centre	19	33	28	5	8	6	2613
2017	Health care practitioners	28	13	23	23	5	8	374
2017	Federal regulators	22	33	27	9	4	5	967
2017	Compliance, inspection and enforcement	24	32	22	10	6	6	3416
2017	Communications or public affairs	9	25	39	5	17	5	1357
2017	Access to information and privacy	11	23	36	5	16	9	348
2017	Security	20	31	28	12	4	6	1145
2017	Science and technology	24	19	17	8	27	5	1994
2017	Library services	32	9	21	9	24	5	102
2017	Legal services	15	22	28	15	12	8	753
2017	Administration and operations	17	34	29	5	8	7	7664
2017	Human resources	13	34	33	4	10	7	2774
2017	Financial management	14	33	37	4	6	7	2145
2017	Procurement	23	31	33	4	3	6	777
2017	Real property	29	22	26	7	10	5	775
2017	Materiel management	33	28	22	6	6	4	346
2017	Information management	19	25	31	4	16	5	1070
2017	Information technology	19	30	34	5	7	5	2755
2017	Internal audit	15	22	40	7	11	4	259
2017	Evaluation	14	27	32	7	11	9	328
2017	Data sciences	8	31	28	6	24	4	587
2017	Policy	7	32	42	5	9	6	3403
2017	Project management	13	38	30	6	8	6	2317
2017	Other services to the public	17	27	24	9	15	7	1781
2017	None of the above	24	27	22	7	11	9	4814
2014	Client contact centre	21	32	28	8	9999	10	2889
2014	Health care practitioners	33	16	20	21	9999	9	457
2014	Federal regulators	17	34	29	12	9999	7	1276
2014	Compliance, inspection and enforcement	24	38	20	11	9999	7	3962
2014	Communications or public affairs	8	28	41	9	9999	14	1550
2014	Access to information and privacy	14	29	35	8	9999	13	370
2014	Security	18	34	27	13	9999	8	1361
2014	Science and technology	26	24	20	14	9999	15	1941
2014	Library services	27	13	20	22	9999	17	103
2014	Legal services	16	28	26	18	9999	12	730
2014	Administration and operations	16	35	31	7	9999	10	8924
2014	Human resources	14	29	37	5	9999	15	3449
2014	Financial management	13	34	39	7	9999	7	2423
2014	Procurement	23	32	32	6	9999	8	875
2014	Real property	29	23	27	10	9999	11	882
2014	Materiel management	30	28	23	8	9999	11	451
2014	Information management	17	28	33	8	9999	14	1294
2014	Information technology	17	32	33	9	9999	8	3118
2014	Internal audit	14	29	37	5	9999	15	321
2014	Evaluation	11	28	39	11	9999	11	479
2014	Other services to the public	21	29	23	14	9999	13	2660
2014	None of the above	18	32	28	10	9999	11	7362

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	41	10	4	2	0	84	6	10015
2018	Health care practitioners	41	41	11	5	3	0	82	7	1985
2018	Federal regulators	46	39	8	5	2	0	85	8	4044
2018	Compliance, inspection and enforcement	40	41	10	6	3	0	81	9	16286
2018	Communications or public affairs	47	40	7	4	1	0	88	6	4500
2018	Access to information and privacy	52	36	7	3	2	0	89	4	1313
2018	Security	28	38	15	10	9	0	66	19	4478
2018	Science and technology	41	43	9	5	2	0	84	7	9781
2018	Library services	43	43	7	5	2	0	86	7	437
2018	Legal services	43	40	9	5	2	0	83	8	3198
2018	Administration and operations	46	39	8	4	2	0	86	6	23477
2018	Human resources	49	39	7	4	1	0	88	5	8430
2018	Financial management	46	42	8	3	1	0	88	5	6501
2018	Procurement	45	43	8	3	1	0	88	4	2727
2018	Real property	40	40	11	5	3	0	80	8	2795
2018	Materiel management	44	41	10	3	2	0	85	5	1477
2018	Information management	46	40	8	4	2	0	86	6	3480
2018	Information technology	43	40	10	4	2	0	83	7	10380
2018	Internal audit	48	40	7	3	2	0	89	5	1140
2018	Evaluation	51	38	7	3	1	0	88	5	1436
2018	Data sciences	46	40	7	5	1	0	86	7	2409
2018	Policy	49	39	6	5	2	0	87	7	8202
2018	Project management	46	41	8	4	2	0	87	5	6951
2018	Other services to the public	46	39	9	4	2	0	85	6	8257
2018	None of the above	42	40	10	5	3	1	82	8	14838
2017	Client contact centre	40	42	10	4	3	1	82	7	10103
2017	Health care practitioners	40	40	10	6	3	0	81	9	2142
2017	Federal regulators	42	40	8	5	4	0	82	10	4024
2017	Compliance, inspection and enforcement	35	41	11	7	5	0	76	12	16374
2017	Communications or public affairs	42	40	8	6	3	0	83	8	4245
2017	Access to information and privacy	52	34	7	4	2	0	87	6	1277
2017	Security	26	35	17	10	11	0	61	22	4917
2017	Science and technology	41	40	10	6	3	0	81	9	11113
2017	Library services	47	39	7	4	3	1	86	7	512
2017	Legal services	40	39	11	6	3	1	80	10	3452
2017	Administration and operations	43	40	9	5	3	0	83	7	25877
2017	Human resources	45	39	8	5	2	0	85	7	8324
2017	Financial management	42	43	9	4	2	0	85	6	6779
2017	Procurement	43	43	9	3	2	0	86	6	2789
2017	Real property	36	42	12	6	4	0	78	10	2945
2017	Materiel management	43	40	10	4	3	0	83	7	1525
2017	Information management	43	39	10	5	3	1	82	8	3684
2017	Information technology	39	40	11	6	4	0	79	10	11569
2017	Internal audit	46	41	7	4	2	0	87	6	973
2017	Evaluation	46	41	6	5	2	0	88	7	1327
2017	Data sciences	41	43	7	6	2	0	85	8	2214
2017	Policy	44	39	8	6	3	0	83	9	8109
2017	Project management	43	40	8	6	3	0	83	8	7142
2017	Other services to the public	43	39	10	5	3	0	83	8	8262
2017	None of the above	39	39	11	6	4	0	79	10	20990
2014	Client contact centre	36	43	12	5	3	1	80	8	10909
2014	Health care practitioners	36	40	12	7	5	1	76	11	2486
2014	Federal regulators	40	40	10	6	3	0	80	10	4883
2014	Compliance, inspection and enforcement	35	40	12	7	5	1	75	12	19028
2014	Communications or public affairs	42	40	10	5	2	0	83	8	4588
2014	Access to information and privacy	50	34	9	4	3	1	84	7	1325
2014	Security	24	38	18	11	9	1	62	20	6366
2014	Science and technology	36	41	12	7	3	0	78	10	10894
2014	Library services	39	39	10	9	2	1	78	11	521
2014	Legal services	36	41	12	7	3	1	78	10	3615
2014	Administration and operations	41	40	11	5	3	1	81	8	29206
2014	Human resources	43	39	10	5	2	0	83	7	8773
2014	Financial management	41	42	10	4	2	0	83	6	7440
2014	Procurement	38	45	10	4	3	1	83	7	2958
2014	Real property	36	42	12	5	4	1	79	9	3464
2014	Materiel management	39	41	12	4	3	1	80	7	1936
2014	Information management	42	40	11	4	3	1	82	7	4626
2014	Information technology	37	41	12	6	4	1	78	10	13570
2014	Internal audit	42	43	9	4	2	0	85	6	1097
2014	Evaluation	40	40	11	6	2	0	80	8	1670
2014	Other services to the public	40	40	12	5	3	1	80	8	11739
2014	None of the above	37	40	12	6	4	1	78	10	26751

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	44	17	7	3	1	72	11	10007
2018	Health care practitioners	21	40	18	13	7	1	61	20	1984
2018	Federal regulators	23	42	18	12	5	1	65	17	4032
2018	Compliance, inspection and enforcement	20	42	19	12	6	1	62	19	16227
2018	Communications or public affairs	28	46	14	8	3	1	74	12	4490
2018	Access to information and privacy	36	40	14	7	2	1	77	9	1308
2018	Security	14	34	22	16	14	1	49	30	4475
2018	Science and technology	20	42	20	12	4	1	63	17	9784
2018	Library services	30	43	16	7	3	1	74	10	437
2018	Legal services	22	41	20	12	5	1	64	17	3188
2018	Administration and operations	27	44	16	8	4	1	72	12	23422
2018	Human resources	28	45	14	8	3	1	74	11	8431
2018	Financial management	27	44	17	8	3	1	72	11	6511
2018	Procurement	27	44	18	8	3	1	72	11	2729
2018	Real property	20	38	21	13	7	1	59	20	2792
2018	Materiel management	22	38	22	12	5	1	61	18	1474
2018	Information management	28	41	17	9	3	1	70	12	3480
2018	Information technology	24	42	19	10	4	1	66	14	10362
2018	Internal audit	31	43	14	8	3	1	75	11	1131
2018	Evaluation	27	45	15	9	3	1	73	13	1438
2018	Data sciences	28	43	15	10	3	1	72	13	2400
2018	Policy	26	45	14	10	4	1	72	14	8177
2018	Project management	24	45	17	10	4	0	69	14	6940
2018	Other services to the public	25	41	18	11	5	1	66	16	8238
2018	None of the above	21	39	20	12	7	1	61	19	14838
2017	Client contact centre	28	43	16	7	4	2	72	11	10113
2017	Health care practitioners	24	43	15	10	7	2	68	17	2144
2017	Federal regulators	23	41	16	12	6	1	65	18	4023
2017	Compliance, inspection and enforcement	22	39	18	12	8	1	61	20	16367
2017	Communications or public affairs	29	44	13	10	3	1	74	13	4249
2017	Access to information and privacy	37	40	13	5	3	2	78	9	1281
2017	Security	15	34	22	14	14	1	49	29	4923
2017	Science and technology	21	42	19	12	5	1	64	17	11094
2017	Library services	30	43	12	9	4	2	74	13	510
2017	Legal services	23	39	19	12	5	1	63	18	3443
2017	Administration and operations	29	42	16	8	4	1	71	13	25881
2017	Human resources	30	44	14	8	3	1	75	12	8327
2017	Financial management	29	44	15	7	3	1	74	10	6788
2017	Procurement	28	44	17	7	3	1	72	11	2792
2017	Real property	20	41	19	12	7	1	63	18	2941
2017	Materiel management	24	41	19	10	6	1	65	16	1527
2017	Information management	30	41	16	8	4	1	72	12	3680
2017	Information technology	24	41	18	10	5	1	66	15	11560
2017	Internal audit	32	45	13	7	3	1	77	10	973
2017	Evaluation	26	45	15	9	3	2	73	12	1329
2017	Data sciences	29	43	15	9	4	1	72	13	2216
2017	Policy	27	44	13	10	4	1	72	14	8115
2017	Project management	25	44	15	10	4	1	70	15	7147
2017	Other services to the public	28	39	17	10	6	1	68	16	8262
2017	None of the above	23	38	18	11	7	1	62	19	20981
2014	Client contact centre	26	43	18	7	4	2	70	12	10918
2014	Health care practitioners	21	40	19	11	7	2	62	19	2488
2014	Federal regulators	22	40	17	12	6	1	63	19	4884
2014	Compliance, inspection and enforcement	23	41	18	10	6	1	65	17	19035
2014	Communications or public affairs	28	42	14	11	4	2	71	15	4592
2014	Access to information and privacy	37	38	15	5	3	2	76	8	1328
2014	Security	15	36	22	14	11	1	52	25	6378
2014	Science and technology	18	41	20	13	7	2	60	20	10890
2014	Library services	23	39	18	12	6	2	63	18	521
2014	Legal services	20	37	21	13	6	2	59	20	3615
2014	Administration and operations	28	41	16	8	4	2	70	13	29215
2014	Human resources	29	43	15	8	4	1	73	12	8775
2014	Financial management	29	42	16	8	4	1	72	12	7440
2014	Procurement	24	42	20	8	4	2	67	13	2959
2014	Real property	21	41	20	11	6	1	62	17	3467
2014	Materiel management	22	39	18	11	8	2	62	19	1939
2014	Information management	28	41	17	9	4	2	70	13	4632
2014	Information technology	24	40	19	10	6	2	65	16	13577
2014	Internal audit	30	43	14	9	3	1	74	12	1097
2014	Evaluation	24	42	18	10	5	1	67	15	1670
2014	Other services to the public	25	39	18	10	6	2	66	16	11745
2014	None of the above	22	39	18	12	7	2	62	19	26759

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	9	23	30	22	11	1	3	35	33	10002
2018	Health care practitioners	11	29	34	16	8	1	1	25	41	1989
2018	Federal regulators	11	26	39	18	5	0	1	24	37	4037
2018	Compliance, inspection and enforcement	12	27	35	17	7	1	1	24	40	16244
2018	Communications or public affairs	11	25	36	18	8	1	1	27	37	4495
2018	Access to information and privacy	9	22	31	23	12	1	2	37	32	1304
2018	Security	18	31	32	12	5	1	1	18	50	4481
2018	Science and technology	8	24	39	21	8	1	1	29	32	9784
2018	Library services	5	18	39	24	11	1	3	35	24	435
2018	Legal services	7	21	36	23	10	1	2	34	29	3192
2018	Administration and operations	11	26	34	19	9	1	1	28	37	23436
2018	Human resources	12	28	35	16	7	1	1	23	41	8438
2018	Financial management	9	24	36	20	8	1	1	29	34	6492
2018	Procurement	10	26	39	17	6	1	1	24	36	2724
2018	Real property	14	30	35	15	5	1	1	20	44	2800
2018	Materiel management	8	26	36	19	9	1	1	28	35	1481
2018	Information management	9	24	35	20	9	1	2	30	34	3475
2018	Information technology	12	26	37	16	6	1	1	23	39	10378
2018	Internal audit	7	22	33	25	11	0	2	36	30	1136
2018	Evaluation	7	20	37	23	9	1	2	33	28	1438
2018	Data sciences	7	19	36	24	11	1	2	36	27	2402
2018	Policy	11	25	39	18	6	1	1	24	36	8192
2018	Project management	12	29	36	16	5	1	1	21	42	6954
2018	Other services to the public	11	23	35	19	9	1	2	29	35	8249
2018	None of the above	12	25	34	18	8	1	2	27	38	14834
2017	Client contact centre	9	21	31	19	12	1	6	34	32	10083
2017	Health care practitioners	11	26	34	17	9	1	2	26	38	2136
2017	Federal regulators	11	25	37	17	7	1	2	25	37	4009
2017	Compliance, inspection and enforcement	13	25	36	16	7	1	2	24	39	16349
2017	Communications or public affairs	11	24	36	17	9	1	2	27	36	4243
2017	Access to information and privacy	11	19	30	20	13	1	5	36	32	1269
2017	Security	17	30	32	12	6	1	2	18	49	4909
2017	Science and technology	7	22	38	20	9	1	2	30	30	11087
2017	Library services	6	18	36	23	11	1	5	37	25	511
2017	Legal services	7	19	36	21	12	2	3	35	27	3443
2017	Administration and operations	11	24	35	17	9	1	3	27	36	25790
2017	Human resources	13	28	35	15	7	1	2	22	42	8307
2017	Financial management	9	23	36	19	9	1	3	30	33	6760
2017	Procurement	10	26	36	18	7	1	2	26	37	2774
2017	Real property	14	29	35	14	6	1	2	20	44	2924
2017	Materiel management	9	25	34	19	9	1	3	29	36	1521
2017	Information management	9	23	33	19	11	1	4	31	34	3668
2017	Information technology	12	26	37	16	7	1	2	23	39	11524
2017	Internal audit	6	17	38	22	12	1	4	36	24	968
2017	Evaluation	7	18	39	20	11	1	3	32	27	1330
2017	Data sciences	7	20	37	23	10	1	2	34	28	2204
2017	Policy	11	24	40	16	6	1	2	23	36	8105
2017	Project management	13	28	37	15	6	1	2	21	41	7131
2017	Other services to the public	10	20	35	18	11	1	4	31	32	8225
2017	None of the above	12	23	34	17	9	1	4	27	37	20887
2014	Client contact centre	9	27	32	18	9	1	4	28	38	10889
2014	Health care practitioners	12	29	34	16	7	1	2	23	42	2472
2014	Federal regulators	11	27	39	15	5	1	1	21	39	4879
2014	Compliance, inspection and enforcement	13	29	36	14	5	1	1	20	43	18998
2014	Communications or public affairs	11	27	38	15	7	1	2	23	39	4585
2014	Access to information and privacy	11	22	32	20	13	0	3	34	34	1322
2014	Security	14	32	35	13	4	1	2	18	47	6363
2014	Science and technology	9	28	38	17	6	1	2	24	38	10872
2014	Library services	7	23	37	20	8	1	3	30	32	521
2014	Legal services	7	23	37	22	9	1	3	31	30	3607
2014	Administration and operations	11	27	35	16	7	1	2	24	40	29171
2014	Human resources	13	31	35	14	5	1	2	19	45	8766
2014	Financial management	10	27	37	17	7	1	2	25	37	7425
2014	Procurement	12	31	35	15	5	1	1	20	44	2954
2014	Real property	14	32	35	13	4	0	1	17	47	3464
2014	Materiel management	11	27	37	17	6	0	2	23	39	1935
2014	Information management	11	26	35	16	7	1	3	25	39	4625
2014	Information technology	13	30	36	14	5	1	2	19	44	13554
2014	Internal audit	8	22	37	21	8	1	2	30	31	1096
2014	Evaluation	9	21	38	21	7	1	2	30	31	1662
2014	Other services to the public	11	25	36	17	8	1	2	26	38	11714
2014	None of the above	12	27	36	16	7	1	2	23	40	26701

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	19	26	23	16	3	3	41	32	9981
2018	Health care practitioners	14	25	29	19	10	2	1	30	41	1981
2018	Federal regulators	12	21	29	24	11	1	1	37	33	4017
2018	Compliance, inspection and enforcement	16	22	28	21	10	1	1	32	39	16197
2018	Communications or public affairs	10	19	27	25	15	2	1	42	30	4475
2018	Access to information and privacy	10	16	25	22	22	3	2	46	27	1304
2018	Security	24	28	25	14	7	1	1	21	53	4465
2018	Science and technology	8	18	29	26	14	2	1	42	28	9758
2018	Library services	11	15	30	26	15	3	1	43	26	433
2018	Legal services	8	17	28	28	16	2	2	45	26	3179
2018	Administration and operations	10	19	28	23	15	2	2	40	31	23341
2018	Human resources	11	22	29	22	12	2	2	35	34	8417
2018	Financial management	10	18	29	26	14	2	1	41	30	6473
2018	Procurement	10	18	27	27	14	2	2	42	29	2718
2018	Real property	16	23	30	18	10	2	1	28	40	2789
2018	Materiel management	11	21	29	23	14	1	1	38	32	1468
2018	Information management	10	19	27	24	16	3	3	42	30	3463
2018	Information technology	12	20	29	23	13	2	2	38	32	10341
2018	Internal audit	8	16	30	28	15	2	2	45	25	1134
2018	Evaluation	7	16	29	26	16	3	2	44	25	1434
2018	Data sciences	7	14	26	28	20	3	2	50	22	2393
2018	Policy	9	17	29	29	13	2	1	44	27	8163
2018	Project management	12	21	30	23	11	1	1	35	34	6938
2018	Other services to the public	12	19	28	22	14	2	2	38	33	8217
2018	None of the above	14	20	28	20	13	2	2	35	36	14761
2017	Client contact centre	10	18	27	19	16	4	6	39	31	10051
2017	Health care practitioners	14	22	30	18	12	2	2	31	37	2132
2017	Federal regulators	13	19	31	21	12	2	3	35	33	4005
2017	Compliance, inspection and enforcement	16	23	28	17	11	2	2	30	40	16329
2017	Communications or public affairs	10	18	28	23	17	2	3	42	29	4233
2017	Access to information and privacy	10	13	25	21	20	4	6	45	26	1265
2017	Security	21	26	28	14	7	2	3	22	49	4893
2017	Science and technology	8	18	29	23	16	3	3	42	28	11057
2017	Library services	7	14	25	25	19	3	6	48	24	510
2017	Legal services	7	14	27	26	18	4	4	48	23	3443
2017	Administration and operations	11	18	29	21	15	3	5	38	31	25707
2017	Human resources	11	21	29	20	13	2	4	36	33	8284
2017	Financial management	9	17	28	24	16	2	4	42	28	6754
2017	Procurement	10	18	28	25	14	2	3	41	29	2764
2017	Real property	15	24	30	18	10	1	3	29	41	2917
2017	Materiel management	11	20	28	21	15	2	4	38	32	1514
2017	Information management	9	17	27	22	18	3	5	43	28	3656
2017	Information technology	12	19	28	21	14	3	3	37	33	11492
2017	Internal audit	5	14	27	28	18	3	4	49	21	968
2017	Evaluation	8	14	29	23	18	3	4	44	24	1327
2017	Data sciences	7	13	26	28	20	3	4	51	21	2201
2017	Policy	9	17	29	26	14	2	2	42	27	8095
2017	Project management	12	20	30	22	12	2	3	35	33	7109
2017	Other services to the public	11	18	26	21	16	3	5	40	32	8203
2017	None of the above	12	20	27	19	14	3	5	36	35	20815
2014	Client contact centre	11	21	30	18	12	4	4	33	35	10879
2014	Health care practitioners	17	27	29	16	8	2	2	25	45	2479
2014	Federal regulators	13	21	29	24	10	2	2	35	35	4873
2014	Compliance, inspection and enforcement	16	24	29	17	9	2	2	28	42	18990
2014	Communications or public affairs	9	19	31	23	13	1	3	38	29	4578
2014	Access to information and privacy	10	15	27	21	20	3	3	44	27	1319
2014	Security	17	29	30	14	6	2	2	21	48	6360
2014	Science and technology	13	23	31	20	9	2	2	30	38	10859
2014	Library services	12	23	29	20	11	2	3	33	37	519
2014	Legal services	8	17	29	26	14	2	3	43	26	3607
2014	Administration and operations	12	21	30	20	11	2	3	33	35	29141
2014	Human resources	13	22	30	20	11	2	2	32	36	8756
2014	Financial management	10	20	30	23	12	2	3	36	32	7416
2014	Procurement	13	21	32	21	10	2	2	32	34	2948
2014	Real property	15	25	32	17	8	2	2	25	42	3463
2014	Materiel management	13	22	32	19	10	1	2	31	36	1933
2014	Information management	12	20	29	20	13	3	4	35	34	4626
2014	Information technology	15	23	28	19	10	2	3	30	40	13540
2014	Internal audit	9	18	26	29	13	2	2	44	28	1096
2014	Evaluation	10	19	29	24	12	2	3	39	30	1662
2014	Other services to the public	13	23	28	19	12	2	3	33	38	11707
2014	None of the above	14	21	29	20	11	2	3	33	37	26682

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	21	27	19	12	3	6	34	36	9960
2018	Health care practitioners	19	27	25	16	10	1	2	26	48	1984
2018	Federal regulators	17	26	31	17	7	1	1	24	44	4027
2018	Compliance, inspection and enforcement	17	24	30	18	8	1	2	27	43	16203
2018	Communications or public affairs	22	25	27	13	9	1	2	23	49	4487
2018	Access to information and privacy	12	19	27	21	17	2	4	39	32	1301
2018	Security	23	27	27	12	6	2	3	19	53	4449
2018	Science and technology	21	27	27	14	7	2	2	21	50	9764
2018	Library services	13	20	30	19	10	3	4	31	36	434
2018	Legal services	13	21	32	19	11	2	2	32	35	3175
2018	Administration and operations	14	23	30	18	10	2	3	29	39	23356
2018	Human resources	17	25	31	16	7	2	2	24	44	8412
2018	Financial management	13	22	34	19	9	1	2	29	36	6489
2018	Procurement	19	25	33	14	7	1	2	21	45	2720
2018	Real property	24	30	28	10	5	1	1	16	56	2784
2018	Materiel management	19	26	27	15	9	1	2	25	46	1469
2018	Information management	12	20	29	20	12	3	4	34	35	3453
2018	Information technology	21	26	29	14	7	2	2	22	49	10356
2018	Internal audit	13	22	32	18	11	2	2	30	37	1137
2018	Evaluation	12	23	31	19	10	3	3	31	37	1430
2018	Data sciences	14	22	29	18	11	2	3	31	38	2395
2018	Policy	17	26	32	17	6	1	1	24	44	8180
2018	Project management	24	29	29	12	4	1	1	16	54	6948
2018	Other services to the public	13	20	28	20	12	3	4	34	36	8206
2018	None of the above	18	22	26	17	10	2	4	29	43	14779
2017	Client contact centre	11	21	28	16	12	4	9	32	37	10050
2017	Health care practitioners	17	23	26	17	10	3	4	29	43	2133
2017	Federal regulators	19	24	31	15	7	1	3	23	45	4012
2017	Compliance, inspection and enforcement	17	23	30	17	9	2	3	27	42	16341
2017	Communications or public affairs	22	25	28	13	8	1	3	23	49	4239
2017	Access to information and privacy	12	16	28	19	15	3	7	38	31	1268
2017	Security	22	25	28	13	6	2	4	19	51	4907
2017	Science and technology	21	27	27	12	8	2	4	22	50	11086
2017	Library services	11	17	26	17	15	2	11	37	32	512
2017	Legal services	13	19	31	20	12	2	4	34	34	3444
2017	Administration and operations	15	23	29	16	10	2	5	29	40	25750
2017	Human resources	17	25	30	14	8	2	3	24	44	8305
2017	Financial management	12	22	34	18	9	2	3	29	36	6766
2017	Procurement	18	26	31	15	7	1	2	23	46	2776
2017	Real property	26	29	27	9	6	1	2	16	56	2930
2017	Materiel management	17	23	29	15	10	1	4	26	43	1520
2017	Information management	13	21	27	18	13	3	6	33	37	3655
2017	Information technology	21	26	28	14	6	2	3	22	49	11508
2017	Internal audit	12	19	30	20	12	2	4	35	33	969
2017	Evaluation	13	24	30	17	11	2	3	30	39	1329
2017	Data sciences	13	20	30	18	12	3	4	32	36	2209
2017	Policy	18	25	33	16	6	1	1	23	44	8115
2017	Project management	25	29	27	11	5	1	2	16	55	7127
2017	Other services to the public	12	19	27	19	13	4	7	36	34	8210
2017	None of the above	17	22	26	16	10	3	6	29	42	20845
2014	Client contact centre	14	23	27	16	10	3	7	29	41	10878
2014	Health care practitioners	22	27	26	13	6	2	3	21	52	2476
2014	Federal regulators	23	26	28	14	6	1	2	20	51	4874
2014	Compliance, inspection and enforcement	19	25	28	16	8	1	2	25	46	18979
2014	Communications or public affairs	27	26	26	11	7	1	3	18	55	4582
2014	Access to information and privacy	13	19	26	19	16	2	5	38	34	1318
2014	Security	22	29	28	12	5	2	2	18	53	6361
2014	Science and technology	30	27	23	10	5	1	2	16	60	10866
2014	Library services	15	22	22	20	8	6	6	32	43	517
2014	Legal services	15	23	30	19	9	1	3	29	39	3610
2014	Administration and operations	19	25	28	14	8	2	3	23	47	29160
2014	Human resources	22	28	28	12	7	1	2	19	52	8753
2014	Financial management	16	24	33	15	8	1	2	24	42	7423
2014	Procurement	22	30	30	12	5	1	1	17	52	2954
2014	Real property	32	31	24	9	3	1	1	12	64	3461
2014	Materiel management	21	26	28	15	7	1	3	22	49	1934
2014	Information management	17	23	28	16	9	3	4	27	43	4618
2014	Information technology	24	27	28	12	5	2	2	18	53	13548
2014	Internal audit	16	24	31	16	8	1	3	25	42	1096
2014	Evaluation	17	26	27	17	8	2	4	26	45	1660
2014	Other services to the public	17	22	27	17	10	3	5	29	42	11696
2014	None of the above	21	25	27	14	8	2	4	24	48	26687

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	13	25	27	19	2	7	51	21	9945
2018	Health care practitioners	9	17	32	26	13	1	2	40	26	1984
2018	Federal regulators	9	17	35	27	10	1	1	38	27	4012
2018	Compliance, inspection and enforcement	8	14	32	30	14	1	2	45	22	16173
2018	Communications or public affairs	11	21	34	21	11	1	1	32	33	4479
2018	Access to information and privacy	11	15	26	23	20	1	3	46	27	1300
2018	Security	8	14	32	28	12	1	5	42	24	4454
2018	Science and technology	6	15	33	31	14	1	1	46	21	9733
2018	Library services	4	9	25	39	19	2	2	60	13	429
2018	Legal services	8	18	37	23	12	1	1	35	27	3170
2018	Administration and operations	8	15	32	27	15	1	2	43	24	23306
2018	Human resources	9	18	35	24	11	1	1	36	28	8382
2018	Financial management	8	17	34	27	13	1	1	41	25	6449
2018	Procurement	10	18	36	24	10	1	2	35	29	2707
2018	Real property	9	18	36	25	10	1	1	36	27	2785
2018	Materiel management	4	13	31	33	17	0	2	51	17	1473
2018	Information management	5	11	29	31	20	1	3	54	16	3446
2018	Information technology	9	17	33	26	13	1	1	40	26	10338
2018	Internal audit	6	13	34	29	17	0	2	47	19	1134
2018	Evaluation	7	14	31	29	15	1	2	46	22	1434
2018	Data sciences	6	12	29	31	20	1	2	52	18	2389
2018	Policy	15	24	34	19	7	1	1	26	39	8160
2018	Project management	12	21	36	22	8	0	1	31	33	6916
2018	Other services to the public	7	12	28	30	18	1	4	51	20	8179
2018	None of the above	8	15	30	27	15	1	3	44	25	14743
2017	Client contact centre	7	12	24	24	19	2	12	50	22	10019
2017	Health care practitioners	8	15	32	25	14	1	4	41	25	2121
2017	Federal regulators	9	18	34	25	12	1	2	38	27	3994
2017	Compliance, inspection and enforcement	8	13	30	29	15	1	4	46	22	16274
2017	Communications or public affairs	12	21	34	19	11	1	2	32	34	4230
2017	Access to information and privacy	10	15	27	23	17	2	6	44	27	1266
2017	Security	8	14	32	25	12	2	7	40	25	4882
2017	Science and technology	5	13	32	29	16	1	3	47	19	11041
2017	Library services	3	9	27	31	23	1	7	58	13	508
2017	Legal services	7	17	35	25	12	1	3	38	25	3430
2017	Administration and operations	8	16	31	25	15	1	4	42	25	25647
2017	Human resources	9	18	35	23	12	1	3	36	28	8275
2017	Financial management	7	15	35	26	14	1	3	41	23	6742
2017	Procurement	10	18	35	24	11	1	2	35	29	2764
2017	Real property	9	18	34	24	12	1	3	37	28	2911
2017	Materiel management	6	12	28	33	17	1	3	52	18	1500
2017	Information management	5	12	28	29	20	2	5	53	17	3645
2017	Information technology	9	16	33	26	12	1	3	40	26	11465
2017	Internal audit	6	12	32	28	18	1	3	48	19	966
2017	Evaluation	7	14	32	28	17	1	2	46	21	1325
2017	Data sciences	5	12	28	32	19	1	3	53	17	2199
2017	Policy	14	25	33	19	8	1	1	27	39	8092
2017	Project management	12	20	36	22	9	1	1	31	32	7097
2017	Other services to the public	6	11	26	27	20	2	8	52	20	8172
2017	None of the above	9	14	29	25	15	1	6	44	25	20763
2014	Client contact centre	7	14	28	25	15	2	9	45	23	10859
2014	Health care practitioners	10	17	33	25	11	1	3	38	28	2468
2014	Federal regulators	10	19	36	23	8	1	2	32	31	4870
2014	Compliance, inspection and enforcement	9	15	32	28	12	1	3	42	25	18957
2014	Communications or public affairs	11	23	36	18	10	0	2	29	34	4574
2014	Access to information and privacy	10	17	28	23	17	1	4	42	28	1315
2014	Security	8	17	33	26	10	2	5	38	27	6336
2014	Science and technology	7	16	35	29	11	1	2	40	24	10840
2014	Library services	5	7	27	39	15	2	5	58	13	519
2014	Legal services	7	18	37	26	10	0	2	36	26	3591
2014	Administration and operations	9	18	33	25	12	1	3	38	29	29056
2014	Human resources	11	20	35	22	9	1	2	32	32	8743
2014	Financial management	9	17	35	25	11	1	2	37	27	7406
2014	Procurement	11	22	38	20	7	1	1	27	34	2941
2014	Real property	10	22	37	22	7	1	1	30	33	3449
2014	Materiel management	6	14	33	31	13	1	2	45	21	1928
2014	Information management	7	14	32	28	15	1	4	45	22	4614
2014	Information technology	11	17	34	24	10	1	2	36	29	13517
2014	Internal audit	6	13	37	28	13	1	2	42	19	1094
2014	Evaluation	8	15	34	28	12	1	2	42	23	1660
2014	Other services to the public	8	14	29	27	16	1	5	46	23	11662
2014	None of the above	10	18	32	24	12	1	3	37	29	26612

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	19	25	21	17	2	5	41	33	9977
2018	Health care practitioners	27	24	23	14	9	1	1	24	53	1985
2018	Federal regulators	19	26	30	16	7	1	1	24	46	4026
2018	Compliance, inspection and enforcement	20	24	27	17	9	1	1	27	45	16221
2018	Communications or public affairs	15	23	28	19	11	2	2	31	40	4481
2018	Access to information and privacy	17	20	21	19	19	1	3	40	38	1301
2018	Security	25	25	26	13	7	1	3	21	53	4466
2018	Science and technology	17	25	28	18	10	1	2	28	42	9771
2018	Library services	19	20	28	16	13	2	3	30	40	436
2018	Legal services	20	25	27	15	10	2	2	25	47	3184
2018	Administration and operations	15	22	27	19	13	1	3	33	38	23407
2018	Human resources	18	25	27	18	10	1	2	28	44	8426
2018	Financial management	13	23	29	21	11	1	2	33	38	6486
2018	Procurement	16	24	28	19	9	2	2	29	42	2725
2018	Real property	21	27	29	13	8	1	1	21	49	2793
2018	Materiel management	17	25	25	19	12	1	1	32	43	1478
2018	Information management	15	20	27	18	14	1	3	34	37	3466
2018	Information technology	18	25	28	17	9	1	2	27	44	10368
2018	Internal audit	10	21	27	23	15	2	2	40	32	1136
2018	Evaluation	13	20	27	21	13	3	3	36	35	1440
2018	Data sciences	11	20	27	20	17	2	3	39	33	2390
2018	Policy	15	23	30	19	9	2	2	29	40	8177
2018	Project management	19	26	29	16	7	1	2	24	46	6949
2018	Other services to the public	16	21	27	18	14	1	3	33	39	8232
2018	None of the above	18	22	26	18	12	2	3	31	42	14779
2017	Client contact centre	13	17	24	19	18	2	8	41	33	10049
2017	Health care practitioners	23	25	25	13	10	1	3	24	50	2132
2017	Federal regulators	20	24	29	16	8	1	2	25	45	4010
2017	Compliance, inspection and enforcement	20	22	27	16	10	2	3	28	45	16335
2017	Communications or public affairs	17	22	27	17	11	2	3	30	42	4238
2017	Access to information and privacy	17	18	22	17	17	2	7	37	39	1270
2017	Security	21	25	27	14	8	1	4	23	48	4909
2017	Science and technology	15	22	28	18	13	1	3	32	38	11085
2017	Library services	17	20	26	15	15	1	6	32	40	511
2017	Legal services	17	23	28	16	11	2	3	28	43	3439
2017	Administration and operations	15	21	27	17	13	2	5	33	38	25730
2017	Human resources	19	24	27	15	10	1	4	26	45	8296
2017	Financial management	13	21	28	20	13	1	4	34	36	6768
2017	Procurement	17	24	27	18	9	1	3	28	43	2772
2017	Real property	21	27	27	14	8	1	2	23	49	2921
2017	Materiel management	18	23	25	17	12	1	3	31	43	1517
2017	Information management	15	21	26	17	15	2	4	34	37	3660
2017	Information technology	18	24	29	16	10	1	3	27	43	11503
2017	Internal audit	11	17	27	23	16	2	5	41	29	969
2017	Evaluation	13	22	27	18	14	2	4	35	37	1330
2017	Data sciences	11	19	25	21	18	2	5	42	31	2204
2017	Policy	17	23	28	18	9	2	3	28	42	8105
2017	Project management	18	26	29	15	8	1	3	24	46	7129
2017	Other services to the public	15	18	26	18	15	2	6	36	36	8209
2017	None of the above	17	21	26	17	13	2	6	31	41	20848
2014	Client contact centre	16	21	25	17	13	1	6	32	41	10874
2014	Health care practitioners	28	28	22	11	7	1	2	19	58	2477
2014	Federal regulators	22	26	28	14	6	1	2	21	50	4874
2014	Compliance, inspection and enforcement	22	24	27	15	8	1	2	24	48	18985
2014	Communications or public affairs	19	25	29	15	8	1	3	24	46	4585
2014	Access to information and privacy	14	20	25	18	17	1	4	37	37	1319
2014	Security	21	27	29	14	6	1	3	21	49	6356
2014	Science and technology	22	27	27	14	7	1	2	21	51	10869
2014	Library services	22	26	25	10	11	1	5	22	51	519
2014	Legal services	21	27	28	14	7	1	2	22	49	3605
2014	Administration and operations	20	24	27	15	9	1	3	25	46	29155
2014	Human resources	22	27	27	14	8	1	3	22	51	8758
2014	Financial management	17	24	30	17	9	1	3	27	42	7428
2014	Procurement	23	29	28	12	6	1	2	18	53	2946
2014	Real property	25	30	26	11	6	0	1	17	56	3462
2014	Materiel management	22	28	27	13	8	1	2	22	51	1936
2014	Information management	20	24	26	14	10	1	4	26	47	4618
2014	Information technology	22	26	27	14	7	1	2	22	50	13537
2014	Internal audit	13	22	31	19	12	1	3	31	36	1096
2014	Evaluation	18	24	27	16	10	1	3	27	44	1664
2014	Other services to the public	20	23	26	16	11	2	3	28	45	11705
2014	None of the above	20	25	26	15	9	1	3	25	47	26692

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	21	24	18	13	4	4	33	41	9968
2018	Health care practitioners	17	22	26	19	12	2	2	33	40	1978
2018	Federal regulators	11	19	30	25	12	2	2	38	31	4018
2018	Compliance, inspection and enforcement	14	19	27	24	13	2	2	38	34	16174
2018	Communications or public affairs	13	20	27	21	13	3	2	37	34	4463
2018	Access to information and privacy	16	20	23	17	17	4	3	36	39	1299
2018	Security	19	22	25	20	9	2	3	31	43	4446
2018	Science and technology	8	14	26	28	19	3	3	50	23	9719
2018	Library services	10	12	25	26	19	4	3	49	23	433
2018	Legal services	13	19	29	21	13	3	2	36	34	3173
2018	Administration and operations	13	21	27	20	13	3	3	35	36	23312
2018	Human resources	16	23	27	19	10	3	2	30	41	8399
2018	Financial management	13	22	29	21	11	2	2	34	36	6470
2018	Procurement	13	21	27	22	12	3	2	36	36	2711
2018	Real property	14	20	26	23	13	2	2	38	35	2784
2018	Materiel management	12	21	28	21	14	2	3	37	34	1472
2018	Information management	13	20	26	20	16	3	3	38	35	3459
2018	Information technology	10	18	27	25	15	3	3	41	30	10337
2018	Internal audit	11	20	29	21	14	2	3	37	33	1131
2018	Evaluation	11	18	26	24	14	4	3	40	31	1439
2018	Data sciences	8	16	26	25	18	3	3	47	26	2388
2018	Policy	12	19	30	24	11	2	2	36	33	8145
2018	Project management	14	22	30	21	10	2	2	32	37	6915
2018	Other services to the public	13	18	25	22	15	3	3	40	33	8187
2018	None of the above	13	19	25	21	15	3	4	39	34	14742
2017	Client contact centre	15	21	24	16	14	5	7	33	40	10074
2017	Health care practitioners	14	21	26	19	13	2	3	34	38	2137
2017	Federal regulators	11	17	29	24	14	2	3	40	29	4010
2017	Compliance, inspection and enforcement	12	17	26	23	14	3	5	40	31	16338
2017	Communications or public affairs	14	19	26	19	15	4	4	37	35	4242
2017	Access to information and privacy	15	20	24	16	16	4	6	35	39	1270
2017	Security	15	19	26	21	10	2	5	34	38	4908
2017	Science and technology	7	13	24	27	21	3	6	52	21	11074
2017	Library services	8	14	24	24	19	2	8	48	25	512
2017	Legal services	10	18	27	22	15	4	4	41	30	3445
2017	Administration and operations	12	20	27	20	13	3	5	36	35	25754
2017	Human resources	14	22	27	19	11	3	4	32	39	8303
2017	Financial management	11	20	28	22	13	2	4	37	33	6763
2017	Procurement	14	20	26	21	13	2	4	36	36	2774
2017	Real property	13	20	27	20	13	2	4	35	36	2925
2017	Materiel management	12	18	26	21	17	2	5	41	31	1514
2017	Information management	12	18	24	20	16	4	6	40	33	3665
2017	Information technology	9	16	26	25	16	3	4	44	28	11505
2017	Internal audit	9	18	27	23	15	3	4	41	30	969
2017	Evaluation	10	18	28	21	16	3	4	39	30	1328
2017	Data sciences	6	14	26	24	21	3	5	49	22	2207
2017	Policy	11	19	30	22	11	3	3	35	32	8094
2017	Project management	13	21	30	20	10	2	4	33	35	7122
2017	Other services to the public	11	16	25	20	17	5	7	42	31	8200
2017	None of the above	12	17	24	21	15	4	7	40	33	20846
2014	Client contact centre	14	20	25	18	13	4	5	35	38	10874
2014	Health care practitioners	15	21	26	20	13	1	4	34	38	2477
2014	Federal regulators	10	17	29	27	12	2	3	41	28	4871
2014	Compliance, inspection and enforcement	11	17	26	25	14	3	4	42	29	18980
2014	Communications or public affairs	9	17	27	26	16	2	4	44	27	4584
2014	Access to information and privacy	12	18	24	20	16	4	5	40	33	1322
2014	Security	12	19	28	23	11	2	4	37	33	6357
2014	Science and technology	8	14	27	28	16	2	5	47	24	10856
2014	Library services	8	18	23	25	14	4	7	45	29	520
2014	Legal services	8	14	29	27	14	2	5	44	24	3605
2014	Administration and operations	12	19	27	22	12	3	5	37	34	29122
2014	Human resources	13	20	28	22	12	3	4	36	34	8756
2014	Financial management	10	18	29	24	13	2	4	39	29	7425
2014	Procurement	11	21	28	23	12	2	3	37	34	2952
2014	Real property	11	18	28	24	12	2	4	39	31	3461
2014	Materiel management	12	19	27	22	14	2	4	38	33	1936
2014	Information management	12	18	26	22	14	3	5	39	32	4613
2014	Information technology	9	14	26	28	15	3	5	46	25	13533
2014	Internal audit	11	18	29	22	13	2	4	38	31	1096
2014	Evaluation	11	15	26	26	14	3	5	44	28	1661
2014	Other services to the public	11	17	25	22	15	3	5	41	31	11705
2014	None of the above	11	17	27	23	14	3	5	40	30	26654

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	22	31	16	10	3	3	28	38	10001
2018	Health care practitioners	22	27	27	14	7	2	2	22	50	1984
2018	Federal regulators	17	27	31	16	7	1	1	23	45	4028
2018	Compliance, inspection and enforcement	19	25	32	15	7	2	1	22	45	16241
2018	Communications or public affairs	16	23	32	17	9	3	2	27	40	4491
2018	Access to information and privacy	9	18	30	20	17	2	3	39	29	1300
2018	Security	22	27	27	14	6	2	3	21	51	4469
2018	Science and technology	20	26	28	13	8	2	2	22	48	9775
2018	Library services	12	21	30	19	11	4	2	32	36	431
2018	Legal services	14	21	34	17	9	3	2	27	38	3183
2018	Administration and operations	14	23	33	16	10	2	2	27	39	23421
2018	Human resources	14	25	34	16	8	2	2	24	40	8425
2018	Financial management	11	22	35	20	9	1	1	29	34	6485
2018	Procurement	16	24	34	16	7	2	1	23	41	2725
2018	Real property	23	30	30	11	5	1	1	16	54	2796
2018	Materiel management	15	23	32	15	11	2	2	27	40	1478
2018	Information management	12	19	32	19	12	3	3	33	33	3471
2018	Information technology	18	25	31	15	7	2	2	23	45	10375
2018	Internal audit	12	18	36	19	12	2	2	32	30	1137
2018	Evaluation	12	20	33	19	10	3	3	30	34	1439
2018	Data sciences	14	21	30	18	12	3	3	32	37	2402
2018	Policy	16	24	33	17	7	2	1	24	41	8192
2018	Project management	21	28	32	12	5	1	1	17	50	6953
2018	Other services to the public	15	21	30	17	11	3	3	30	38	8238
2018	None of the above	17	22	29	16	10	3	3	28	42	14817
2017	Client contact centre	12	21	31	15	11	4	6	29	37	10076
2017	Health care practitioners	19	24	29	14	7	3	4	23	47	2134
2017	Federal regulators	19	23	33	14	7	2	2	23	43	4014
2017	Compliance, inspection and enforcement	18	24	32	14	7	2	2	22	44	16341
2017	Communications or public affairs	16	21	32	15	10	3	3	27	40	4246
2017	Access to information and privacy	10	17	29	18	15	4	7	37	30	1272
2017	Security	20	24	28	14	6	3	5	22	47	4904
2017	Science and technology	19	24	28	12	9	3	4	23	46	11087
2017	Library services	11	18	31	18	12	3	7	32	33	512
2017	Legal services	15	21	31	16	10	4	3	28	38	3442
2017	Administration and operations	14	22	32	15	10	2	4	27	39	25765
2017	Human resources	14	22	36	14	8	2	3	24	38	8310
2017	Financial management	10	20	37	18	9	2	3	29	32	6766
2017	Procurement	16	25	34	15	7	1	2	22	43	2774
2017	Real property	22	27	30	10	6	2	3	17	52	2924
2017	Materiel management	15	22	31	15	10	2	4	27	40	1514
2017	Information management	12	19	32	17	13	3	4	33	33	3668
2017	Information technology	18	24	31	15	7	3	3	23	44	11524
2017	Internal audit	10	17	34	21	13	2	4	35	28	970
2017	Evaluation	13	21	32	16	12	2	4	30	36	1327
2017	Data sciences	12	19	30	19	12	4	4	33	34	2208
2017	Policy	16	24	34	15	7	2	2	24	41	8104
2017	Project management	20	28	31	12	5	1	2	18	50	7126
2017	Other services to the public	13	20	30	15	12	4	6	30	37	8212
2017	None of the above	16	21	28	15	11	4	6	28	41	20833
2014	Client contact centre	13	22	32	15	9	3	5	27	39	10874
2014	Health care practitioners	24	27	28	11	6	2	3	18	53	2474
2014	Federal regulators	20	25	31	15	5	2	2	21	47	4873
2014	Compliance, inspection and enforcement	20	25	31	14	7	2	2	21	46	18997
2014	Communications or public affairs	17	25	31	14	8	1	3	24	43	4584
2014	Access to information and privacy	11	17	29	17	17	3	5	37	31	1319
2014	Security	19	27	29	14	6	3	3	21	49	6358
2014	Science and technology	25	26	26	11	6	2	3	18	54	10879
2014	Library services	13	23	25	15	15	5	5	34	39	518
2014	Legal services	16	23	32	15	7	2	3	24	42	3607
2014	Administration and operations	16	24	32	14	8	2	3	24	43	29137
2014	Human resources	16	25	33	14	7	2	3	22	43	8765
2014	Financial management	13	22	36	17	9	2	3	27	36	7422
2014	Procurement	17	27	36	13	5	1	2	19	45	2951
2014	Real property	26	29	28	10	4	1	2	14	57	3466
2014	Materiel management	17	24	31	15	8	2	2	24	43	1930
2014	Information management	15	21	32	16	10	3	4	28	38	4622
2014	Information technology	18	24	32	15	6	2	2	22	45	13557
2014	Internal audit	12	21	37	17	9	2	2	27	34	1097
2014	Evaluation	15	23	31	17	9	3	3	27	39	1664
2014	Other services to the public	16	22	30	15	10	3	4	27	41	11697
2014	None of the above	19	23	29	14	8	3	4	24	45	26676

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	32	10	8	6	1	0	77	13	9983
2018	Health care practitioners	33	32	11	12	11	0	0	65	24	1980
2018	Federal regulators	41	30	9	11	8	1	0	72	19	4024
2018	Compliance, inspection and enforcement	36	32	11	11	9	1	0	69	20	16223
2018	Communications or public affairs	46	30	8	10	5	1	0	77	15	4480
2018	Access to information and privacy	43	30	9	8	8	1	0	75	16	1309
2018	Security	24	27	15	16	19	0	0	51	35	4451
2018	Science and technology	37	34	10	11	6	1	0	72	18	9749
2018	Library services	40	32	8	12	6	1	0	73	18	435
2018	Legal services	32	33	11	13	10	2	0	65	24	3180
2018	Administration and operations	41	31	10	10	7	1	0	73	17	23400
2018	Human resources	49	30	8	8	4	1	0	80	12	8424
2018	Financial management	43	33	9	9	6	1	0	76	15	6472
2018	Procurement	41	32	11	9	6	0	0	74	15	2715
2018	Real property	37	31	11	11	9	1	0	69	21	2789
2018	Materiel management	34	31	12	13	10	1	0	65	23	1469
2018	Information management	42	32	9	10	6	1	0	74	17	3459
2018	Information technology	46	32	9	7	5	1	0	78	12	10346
2018	Internal audit	46	30	11	6	5	1	1	78	12	1135
2018	Evaluation	43	30	10	9	6	1	0	74	15	1438
2018	Data sciences	49	29	8	8	6	1	0	79	13	2400
2018	Policy	47	29	8	9	6	1	0	77	15	8179
2018	Project management	42	32	9	10	6	1	0	75	16	6923
2018	Other services to the public	37	31	11	12	9	1	0	68	21	8231
2018	None of the above	35	30	11	12	10	1	0	67	22	14814
2017	Client contact centre	47	32	9	7	5	1	0	80	12	10104
2017	Health care practitioners	33	32	10	14	11	1	0	65	25	2144
2017	Federal regulators	43	30	9	10	8	1	0	73	18	4025
2017	Compliance, inspection and enforcement	38	31	10	11	9	1	0	69	20	16384
2017	Communications or public affairs	46	31	8	8	5	1	0	78	14	4251
2017	Access to information and privacy	49	26	9	8	6	1	0	76	14	1278
2017	Security	24	25	15	17	18	1	1	50	35	4917
2017	Science and technology	41	32	9	10	6	1	0	74	17	11116
2017	Library services	45	32	7	8	7	1	1	78	15	513
2017	Legal services	34	31	11	11	10	2	0	67	22	3457
2017	Administration and operations	42	31	9	9	7	1	0	74	17	25900
2017	Human resources	51	30	7	8	4	1	0	81	12	8333
2017	Financial management	45	32	9	7	6	0	0	78	13	6786
2017	Procurement	44	31	11	8	6	0	0	75	14	2795
2017	Real property	37	32	11	10	8	0	0	70	18	2946
2017	Materiel management	39	32	10	9	9	1	0	72	18	1527
2017	Information management	44	30	9	8	7	1	0	75	16	3686
2017	Information technology	47	31	9	7	5	1	0	79	12	11569
2017	Internal audit	48	29	9	8	5	1	0	77	14	975
2017	Evaluation	43	33	9	8	7	1	0	77	15	1332
2017	Data sciences	50	28	8	8	5	1	0	79	12	2216
2017	Policy	49	28	7	9	6	1	0	78	15	8122
2017	Project management	45	31	9	8	6	1	0	76	15	7150
2017	Other services to the public	40	29	9	11	8	1	0	71	20	8272
2017	None of the above	38	30	11	10	9	1	1	69	20	20999
2014	Client contact centre	45	32	10	7	5	1	0	78	12	10908
2014	Health care practitioners	32	32	10	15	10	0	0	65	25	2484
2014	Federal regulators	44	30	8	10	7	1	0	75	17	4884
2014	Compliance, inspection and enforcement	42	30	9	10	7	1	0	73	17	19028
2014	Communications or public affairs	45	30	7	10	6	1	0	77	16	4593
2014	Access to information and privacy	48	27	9	9	6	1	0	76	15	1326
2014	Security	26	31	15	15	13	1	0	57	28	6371
2014	Science and technology	41	33	9	10	6	1	0	74	16	10891
2014	Library services	44	27	9	9	9	1	1	72	19	521
2014	Legal services	37	31	10	12	9	2	0	69	20	3616
2014	Administration and operations	42	30	9	10	7	1	0	73	17	29202
2014	Human resources	49	29	8	8	6	1	0	78	14	8776
2014	Financial management	45	31	8	9	6	1	0	77	15	7443
2014	Procurement	39	33	10	10	8	1	0	73	18	2958
2014	Real property	40	31	10	10	8	1	0	72	18	3470
2014	Materiel management	36	30	10	10	11	1	0	68	22	1940
2014	Information management	42	31	9	10	7	1	0	74	17	4627
2014	Information technology	47	30	9	8	5	1	0	78	13	13576
2014	Internal audit	43	32	9	10	5	1	0	76	15	1096
2014	Evaluation	42	31	9	10	7	1	0	74	17	1667
2014	Other services to the public	40	29	10	11	9	1	0	70	20	11741
2014	None of the above	40	29	10	11	9	1	0	70	19	26765

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	38	7	5	2	0	0	85	8	9983
2018	Health care practitioners	34	39	9	11	6	0	0	74	17	1971
2018	Federal regulators	45	36	8	7	4	0	0	82	10	4022
2018	Compliance, inspection and enforcement	39	39	9	8	4	0	0	79	12	16236
2018	Communications or public affairs	54	32	6	6	2	0	0	86	8	4486
2018	Access to information and privacy	49	34	7	6	4	0	0	84	9	1311
2018	Security	24	35	16	13	11	0	0	60	24	4455
2018	Science and technology	44	37	8	7	3	0	0	82	10	9755
2018	Library services	51	32	8	6	3	1	0	83	9	435
2018	Legal services	41	38	8	8	4	0	0	79	12	3176
2018	Administration and operations	44	37	8	7	3	0	0	81	11	23394
2018	Human resources	54	34	6	4	2	0	0	88	6	8421
2018	Financial management	47	37	8	6	3	0	0	84	8	6471
2018	Procurement	44	39	8	6	3	0	0	83	9	2715
2018	Real property	38	37	11	9	5	0	0	74	14	2785
2018	Materiel management	35	40	11	9	5	0	0	74	14	1471
2018	Information management	47	35	8	7	3	0	0	82	10	3471
2018	Information technology	50	36	7	5	2	0	0	86	7	10345
2018	Internal audit	51	35	6	5	2	0	1	87	7	1134
2018	Evaluation	50	33	6	6	4	0	0	84	10	1438
2018	Data sciences	57	30	6	5	2	1	0	88	7	2398
2018	Policy	58	29	5	5	3	0	0	87	7	8181
2018	Project management	48	36	7	6	3	0	0	84	9	6929
2018	Other services to the public	40	37	10	9	4	0	0	78	13	8227
2018	None of the above	39	36	11	9	5	0	0	76	14	14807
2017	Client contact centre	44	41	7	5	2	0	0	85	7	10107
2017	Health care practitioners	31	42	9	11	6	0	0	73	17	2139
2017	Federal regulators	42	38	8	7	4	0	0	81	11	4016
2017	Compliance, inspection and enforcement	36	40	10	9	5	0	0	77	14	16362
2017	Communications or public affairs	50	35	6	6	2	0	0	85	9	4240
2017	Access to information and privacy	45	37	7	6	3	0	0	83	10	1279
2017	Security	20	36	16	15	12	0	0	56	27	4909
2017	Science and technology	44	38	8	7	3	0	0	82	10	11107
2017	Library services	51	33	5	7	3	0	0	85	10	511
2017	Legal services	40	39	7	9	4	0	0	80	13	3449
2017	Administration and operations	42	39	8	7	4	0	0	81	11	25867
2017	Human resources	51	35	6	5	2	0	0	87	7	8330
2017	Financial management	44	38	8	6	3	0	0	83	10	6780
2017	Procurement	41	40	9	7	3	0	0	81	10	2788
2017	Real property	36	40	11	9	5	0	0	76	14	2941
2017	Materiel management	33	42	12	8	5	0	0	75	13	1521
2017	Information management	44	37	9	7	3	0	0	81	10	3680
2017	Information technology	46	39	8	5	2	0	0	85	7	11548
2017	Internal audit	50	38	6	4	2	0	0	88	7	975
2017	Evaluation	48	35	7	6	3	0	0	84	9	1332
2017	Data sciences	55	32	6	5	2	0	0	87	7	2216
2017	Policy	55	31	5	6	3	0	0	86	8	8110
2017	Project management	46	37	7	7	3	0	0	83	10	7148
2017	Other services to the public	37	40	9	9	4	0	0	77	14	8260
2017	None of the above	37	38	10	9	5	0	0	75	15	20971
2014	Client contact centre	40	44	9	5	2	0	0	84	8	10899
2014	Health care practitioners	31	41	9	12	6	0	0	72	18	2481
2014	Federal regulators	44	38	7	7	3	0	0	83	10	4879
2014	Compliance, inspection and enforcement	37	42	9	8	4	0	0	80	11	19030
2014	Communications or public affairs	46	39	6	6	2	0	0	85	9	4592
2014	Access to information and privacy	43	37	10	7	2	0	0	80	10	1326
2014	Security	20	42	17	13	7	0	0	62	20	6368
2014	Science and technology	42	41	8	6	2	0	0	83	8	10887
2014	Library services	46	35	7	9	3	0	0	81	12	521
2014	Legal services	42	39	8	8	3	0	0	81	11	3616
2014	Administration and operations	40	40	9	8	3	0	0	81	11	29194
2014	Human resources	48	37	6	6	2	0	0	86	8	8765
2014	Financial management	44	40	8	6	3	0	0	83	9	7442
2014	Procurement	37	42	10	7	3	0	0	79	10	2959
2014	Real property	37	41	10	8	4	0	0	79	12	3468
2014	Materiel management	33	39	11	11	5	0	0	73	16	1936
2014	Information management	42	38	9	7	3	0	0	80	11	4629
2014	Information technology	45	40	8	5	2	0	0	85	7	13571
2014	Internal audit	43	39	9	6	3	0	0	82	9	1096
2014	Evaluation	44	39	8	7	2	0	0	83	9	1669
2014	Other services to the public	36	41	10	9	4	0	0	77	13	11742
2014	None of the above	39	38	10	8	4	0	0	78	12	26758

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	40	17	5	3	2	1	74	8	9995
2018	Health care practitioners	30	42	16	6	5	1	0	73	11	1977
2018	Federal regulators	38	40	12	5	3	1	0	79	8	4027
2018	Compliance, inspection and enforcement	29	43	16	6	4	1	0	73	10	16256
2018	Communications or public affairs	47	38	8	5	2	1	0	86	6	4496
2018	Access to information and privacy	38	37	14	6	3	2	1	77	9	1310
2018	Security	21	39	20	10	10	1	0	60	20	4458
2018	Science and technology	39	42	11	5	2	1	0	82	8	9774
2018	Library services	38	39	11	7	3	1	0	78	11	436
2018	Legal services	38	42	10	6	3	1	0	80	9	3188
2018	Administration and operations	37	39	14	5	3	1	0	77	9	23442
2018	Human resources	46	38	9	4	2	1	0	85	6	8426
2018	Financial management	40	40	12	5	2	1	0	81	7	6485
2018	Procurement	37	39	15	5	3	1	0	77	8	2711
2018	Real property	33	41	15	6	5	1	0	75	10	2793
2018	Materiel management	31	41	15	7	5	2	0	73	12	1471
2018	Information management	40	38	13	5	3	1	0	79	8	3470
2018	Information technology	42	40	11	4	2	1	0	83	6	10362
2018	Internal audit	41	39	12	4	2	1	1	82	6	1136
2018	Evaluation	43	36	12	5	3	1	0	80	8	1437
2018	Data sciences	49	35	10	3	2	1	0	84	6	2403
2018	Policy	51	34	7	4	2	1	0	86	6	8194
2018	Project management	42	40	10	4	2	1	0	83	7	6936
2018	Other services to the public	32	40	16	6	4	2	1	74	10	8244
2018	None of the above	32	39	16	6	5	2	1	72	12	14832

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	37	12	4	2	2	0	82	6	10004
2018	Health care practitioners	37	37	16	4	3	3	0	76	8	1984
2018	Federal regulators	40	35	14	4	3	4	0	78	7	4034
2018	Compliance, inspection and enforcement	39	36	15	4	4	2	0	77	9	16237
2018	Communications or public affairs	43	36	11	4	1	4	0	83	5	4486
2018	Access to information and privacy	51	30	11	3	2	3	0	83	5	1308
2018	Security	26	34	22	7	8	2	1	62	16	4469
2018	Science and technology	37	38	16	4	2	4	0	78	6	9753
2018	Library services	34	38	14	5	2	7	1	78	7	436
2018	Legal services	35	35	16	5	4	4	0	74	9	3184
2018	Administration and operations	44	35	13	4	2	2	0	81	6	23418
2018	Human resources	47	37	10	3	1	2	0	85	5	8418
2018	Financial management	44	37	12	3	2	2	0	83	5	6487
2018	Procurement	43	35	14	3	2	3	0	80	5	2713
2018	Real property	36	37	17	4	3	2	0	75	7	2795
2018	Materiel management	37	36	17	3	3	3	1	75	7	1478
2018	Information management	44	34	13	4	2	3	0	81	6	3468
2018	Information technology	43	34	14	3	2	4	0	80	5	10356
2018	Internal audit	47	37	9	2	2	2	0	86	4	1137
2018	Evaluation	43	36	11	4	2	4	0	82	6	1439
2018	Data sciences	45	35	10	4	2	4	0	84	5	2398
2018	Policy	38	38	13	5	2	4	0	80	7	8189
2018	Project management	41	38	13	4	2	3	0	81	6	6923
2018	Other services to the public	40	34	15	5	3	3	1	77	8	8221
2018	None of the above	36	35	17	4	4	4	1	74	8	14795
2017	Client contact centre	39	37	13	4	3	3	1	79	7	10109
2017	Health care practitioners	37	35	17	3	3	4	1	75	7	2141
2017	Federal regulators	37	36	15	4	3	4	1	76	8	4023
2017	Compliance, inspection and enforcement	35	35	16	5	5	3	0	73	10	16369
2017	Communications or public affairs	42	35	12	3	2	5	0	81	6	4247
2017	Access to information and privacy	47	33	10	3	2	5	1	84	5	1275
2017	Security	23	32	22	8	10	3	1	58	19	4919
2017	Science and technology	36	38	15	4	2	5	1	78	6	11101
2017	Library services	36	38	12	5	3	5	1	79	8	511
2017	Legal services	34	35	16	5	5	6	0	73	11	3453
2017	Administration and operations	41	35	14	4	3	3	1	79	7	25866
2017	Human resources	44	37	11	3	2	3	1	84	5	8325
2017	Financial management	42	37	12	3	3	3	0	82	6	6783
2017	Procurement	41	35	15	3	2	3	0	79	6	2790
2017	Real property	34	36	17	4	4	3	1	73	8	2940
2017	Materiel management	36	37	16	4	3	3	1	76	7	1522
2017	Information management	40	35	14	3	2	4	1	79	6	3683
2017	Information technology	39	35	15	3	2	5	1	78	6	11559
2017	Internal audit	41	37	12	3	3	3	1	81	6	974
2017	Evaluation	40	35	13	3	3	5	0	80	7	1326
2017	Data sciences	43	34	12	3	2	4	1	82	5	2216
2017	Policy	38	36	13	5	3	6	0	78	8	8112
2017	Project management	39	37	14	4	2	4	0	79	7	7135
2017	Other services to the public	38	32	16	5	4	4	1	74	9	8269
2017	None of the above	34	34	17	5	4	5	1	72	9	20968
2014	Client contact centre	41	37	12	3	2	3	1	82	6	10913
2014	Health care practitioners	38	36	15	4	2	4	1	77	7	2485
2014	Federal regulators	42	33	13	4	2	5	0	80	6	4880
2014	Compliance, inspection and enforcement	41	34	13	4	3	3	1	78	8	19025
2014	Communications or public affairs	43	34	13	3	1	5	0	82	5	4592
2014	Access to information and privacy	49	29	12	2	2	5	1	83	4	1329
2014	Security	29	36	18	6	5	4	1	68	12	6372
2014	Science and technology	39	37	14	3	2	5	1	80	5	10887
2014	Library services	39	36	13	3	3	6	0	79	7	521
2014	Legal services	38	35	15	5	3	5	0	76	8	3612
2014	Administration and operations	43	34	13	3	2	4	0	81	6	29203
2014	Human resources	45	36	11	3	2	3	0	84	5	8767
2014	Financial management	44	37	11	3	2	4	1	84	5	7439
2014	Procurement	40	37	13	3	2	5	0	81	5	2957
2014	Real property	39	37	15	3	2	3	0	79	5	3465
2014	Materiel management	38	35	16	4	3	3	1	76	7	1938
2014	Information management	44	32	13	4	2	4	1	81	6	4628
2014	Information technology	44	32	13	3	2	6	1	81	5	13566
2014	Internal audit	45	35	10	3	2	4	0	84	6	1097
2014	Evaluation	42	34	12	3	3	6	0	80	6	1670
2014	Other services to the public	41	33	14	4	3	4	1	77	8	11737
2014	None of the above	37	34	15	4	3	6	1	76	8	26747

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	38	11	4	2	2	83	6	10001
2018	Health care practitioners	34	38	16	7	4	1	73	11	1982
2018	Federal regulators	38	38	13	6	3	2	78	10	4022
2018	Compliance, inspection and enforcement	35	39	14	7	4	1	75	11	16241
2018	Communications or public affairs	42	40	10	5	2	2	83	7	4493
2018	Access to information and privacy	49	35	8	4	2	2	85	7	1305
2018	Security	23	34	19	11	11	1	59	22	4467
2018	Science and technology	38	42	13	5	2	1	81	7	9760
2018	Library services	32	43	12	8	2	3	78	10	434
2018	Legal services	34	38	14	7	5	2	74	12	3183
2018	Administration and operations	43	37	11	5	2	1	81	7	23396
2018	Human resources	46	39	9	4	2	1	86	6	8426
2018	Financial management	44	39	10	3	2	1	84	6	6480
2018	Procurement	43	37	13	4	2	1	81	6	2714
2018	Real property	36	39	15	5	4	2	77	9	2792
2018	Materiel management	35	39	16	5	3	1	75	8	1475
2018	Information management	44	36	11	4	2	2	82	7	3469
2018	Information technology	44	37	12	3	2	2	82	5	10353
2018	Internal audit	46	36	10	4	3	1	83	6	1140
2018	Evaluation	39	40	11	6	3	2	80	9	1437
2018	Data sciences	46	36	10	5	2	2	83	7	2398
2018	Policy	37	40	12	7	3	1	78	10	8185
2018	Project management	40	39	12	5	2	1	80	7	6917
2018	Other services to the public	38	36	14	6	4	1	76	10	8227
2018	None of the above	35	37	15	7	5	2	73	12	14808
2017	Client contact centre	41	40	11	4	2	2	82	7	10109
2017	Health care practitioners	33	42	13	6	4	2	76	10	2144
2017	Federal regulators	35	41	13	6	4	2	77	10	4029
2017	Compliance, inspection and enforcement	32	39	14	7	5	2	73	13	16375
2017	Communications or public affairs	40	42	9	6	2	2	83	8	4249
2017	Access to information and privacy	49	33	10	4	2	3	84	6	1280
2017	Security	22	37	18	11	10	2	60	22	4914
2017	Science and technology	37	43	11	4	2	2	82	7	11102
2017	Library services	37	39	12	5	3	3	79	8	510
2017	Legal services	32	40	13	8	4	3	73	13	3449
2017	Administration and operations	40	39	11	5	3	2	81	7	25887
2017	Human resources	44	41	8	4	2	1	86	5	8329
2017	Financial management	42	40	10	4	2	2	84	6	6785
2017	Procurement	41	40	11	4	2	2	82	6	2778
2017	Real property	36	41	13	5	3	1	78	8	2948
2017	Materiel management	36	42	13	4	2	2	80	7	1524
2017	Information management	42	38	12	4	2	2	82	6	3679
2017	Information technology	40	40	12	4	2	3	82	6	11554
2017	Internal audit	41	41	10	4	3	2	83	7	975
2017	Evaluation	39	40	10	6	3	3	81	9	1332
2017	Data sciences	43	39	9	5	2	2	84	7	2216
2017	Policy	34	42	11	8	3	2	78	11	8119
2017	Project management	38	41	11	5	2	2	81	8	7144
2017	Other services to the public	38	38	13	6	3	2	77	10	8268
2017	None of the above	34	38	14	6	4	3	74	11	20984
2014	Client contact centre	39	39	12	5	2	2	80	7	10916
2014	Health care practitioners	34	38	14	8	4	2	73	12	2487
2014	Federal regulators	38	37	13	6	3	3	77	10	4881
2014	Compliance, inspection and enforcement	37	37	13	7	4	2	75	12	19027
2014	Communications or public affairs	41	38	11	6	2	3	81	8	4592
2014	Access to information and privacy	48	32	11	4	2	2	82	6	1330
2014	Security	26	37	18	10	7	3	64	17	6379
2014	Science and technology	37	40	12	5	2	3	80	7	10890
2014	Library services	36	36	14	5	5	4	75	10	521
2014	Legal services	36	37	14	7	4	3	75	11	3615
2014	Administration and operations	42	37	12	5	3	2	80	8	29212
2014	Human resources	44	38	9	5	2	2	83	7	8777
2014	Financial management	43	39	10	4	2	2	84	6	7442
2014	Procurement	38	40	12	4	2	3	81	7	2955
2014	Real property	37	39	14	5	3	2	78	7	3467
2014	Materiel management	36	38	14	6	4	2	76	10	1940
2014	Information management	42	36	12	5	2	2	80	7	4628
2014	Information technology	43	36	12	4	2	3	82	6	13575
2014	Internal audit	42	38	10	5	2	2	83	7	1095
2014	Evaluation	39	37	12	5	4	3	79	9	1670
2014	Other services to the public	39	36	13	6	4	2	76	10	11741
2014	None of the above	35	37	15	6	4	3	74	11	26765

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	37	9	4	3	0	85	7	9989
2018	Health care practitioners	39	38	11	7	5	0	77	12	1983
2018	Federal regulators	43	36	10	6	4	0	80	10	4024
2018	Compliance, inspection and enforcement	37	37	12	7	6	0	75	13	16217
2018	Communications or public affairs	50	37	7	4	2	0	87	5	4494
2018	Access to information and privacy	56	31	8	2	2	0	87	5	1303
2018	Security	24	35	16	11	13	0	60	25	4464
2018	Science and technology	43	39	10	5	3	0	82	7	9747
2018	Library services	43	40	10	4	2	1	83	6	436
2018	Legal services	42	35	11	7	4	0	77	12	3183
2018	Administration and operations	49	35	9	4	3	0	84	7	23386
2018	Human resources	53	35	7	3	2	0	88	5	8419
2018	Financial management	49	37	8	3	2	0	86	6	6469
2018	Procurement	49	35	10	4	2	0	84	6	2716
2018	Real property	42	36	12	6	5	0	77	10	2793
2018	Materiel management	41	39	11	5	4	0	80	9	1478
2018	Information management	49	35	9	5	2	0	85	7	3466
2018	Information technology	48	36	10	4	2	0	84	6	10334
2018	Internal audit	51	35	8	3	3	0	87	6	1134
2018	Evaluation	48	36	9	4	3	0	84	7	1437
2018	Data sciences	54	33	7	3	2	0	88	5	2393
2018	Policy	48	36	9	5	3	0	84	7	8184
2018	Project management	46	37	9	5	3	0	84	7	6922
2018	Other services to the public	44	35	11	6	4	0	79	10	8209
2018	None of the above	40	35	12	7	5	0	76	12	14793
2017	Client contact centre	45	39	9	4	3	0	84	7	10117
2017	Health care practitioners	37	40	10	7	5	0	77	13	2145
2017	Federal regulators	40	39	10	6	4	0	79	11	4028
2017	Compliance, inspection and enforcement	35	37	12	9	7	0	73	16	16389
2017	Communications or public affairs	50	36	8	4	2	0	86	6	4250
2017	Access to information and privacy	55	33	7	3	2	0	88	6	1277
2017	Security	24	36	14	13	13	0	60	26	4921
2017	Science and technology	43	39	9	5	3	0	82	8	11114
2017	Library services	45	38	8	5	3	0	85	7	513
2017	Legal services	41	37	10	7	5	0	78	12	3452
2017	Administration and operations	46	37	9	5	3	0	83	8	25906
2017	Human resources	52	36	6	4	2	0	88	6	8321
2017	Financial management	48	38	8	4	2	0	86	6	6780
2017	Procurement	47	38	8	4	2	0	86	6	2785
2017	Real property	41	39	10	6	4	0	81	10	2948
2017	Materiel management	43	39	9	5	4	0	82	8	1525
2017	Information management	48	37	8	4	3	0	85	7	3681
2017	Information technology	45	38	10	5	3	0	83	7	11566
2017	Internal audit	50	36	8	4	2	0	86	6	973
2017	Evaluation	47	37	8	5	4	0	84	8	1332
2017	Data sciences	51	35	8	4	2	0	86	6	2218
2017	Policy	46	37	8	5	3	0	83	9	8119
2017	Project management	45	38	8	5	3	0	84	8	7154
2017	Other services to the public	44	34	10	7	4	0	79	11	8267
2017	None of the above	39	37	11	7	5	0	77	12	20996
2014	Client contact centre	44	39	10	4	3	0	83	7	10909
2014	Health care practitioners	39	37	11	8	5	0	76	13	2485
2014	Federal regulators	43	36	10	6	4	0	80	10	4879
2014	Compliance, inspection and enforcement	38	37	11	8	6	0	75	14	19023
2014	Communications or public affairs	49	36	8	5	2	0	86	7	4588
2014	Access to information and privacy	52	32	9	3	3	0	85	6	1330
2014	Security	27	38	15	11	9	0	65	20	6372
2014	Science and technology	41	38	11	6	4	0	80	9	10890
2014	Library services	44	34	11	4	6	1	79	10	521
2014	Legal services	42	37	10	7	4	0	79	12	3609
2014	Administration and operations	47	36	9	5	3	0	83	8	29201
2014	Human resources	50	36	8	4	2	0	86	6	8765
2014	Financial management	49	37	8	4	2	0	86	6	7437
2014	Procurement	43	41	10	4	2	0	84	6	2957
2014	Real property	42	38	12	5	3	0	80	8	3460
2014	Materiel management	42	37	10	6	4	1	80	10	1937
2014	Information management	47	34	10	5	2	0	82	8	4626
2014	Information technology	46	36	10	5	3	1	82	8	13577
2014	Internal audit	48	37	8	4	3	0	85	7	1095
2014	Evaluation	44	37	9	6	4	1	81	10	1665
2014	Other services to the public	43	35	11	7	4	0	78	11	11733
2014	None of the above	39	37	12	7	5	1	77	11	26741

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	34	20	9	6	6	3	61	17	9995
2018	Health care practitioners	18	31	18	15	14	3	2	51	31	1975
2018	Federal regulators	22	33	17	11	9	5	3	60	22	4027
2018	Compliance, inspection and enforcement	18	33	21	12	10	5	2	54	24	16268
2018	Communications or public affairs	25	31	16	11	5	6	4	63	19	4498
2018	Access to information and privacy	25	30	19	9	7	5	4	61	18	1311
2018	Security	12	26	19	17	22	2	1	40	40	4466
2018	Science and technology	20	34	18	11	8	6	3	59	21	9768
2018	Library services	21	35	18	10	7	6	3	62	19	436
2018	Legal services	17	30	18	14	11	8	3	52	27	3194
2018	Administration and operations	22	33	19	11	8	5	3	60	20	23451
2018	Human resources	27	35	15	9	5	5	4	68	15	8433
2018	Financial management	23	34	18	10	6	5	3	62	17	6489
2018	Procurement	23	35	21	9	7	4	2	62	17	2721
2018	Real property	19	34	20	12	12	3	2	55	25	2788
2018	Materiel management	20	33	23	10	9	4	1	55	21	1474
2018	Information management	25	34	18	9	7	5	3	64	17	3467
2018	Information technology	26	34	18	7	5	6	4	67	13	10361
2018	Internal audit	23	34	19	8	6	6	4	63	16	1137
2018	Evaluation	23	30	16	10	7	8	5	61	19	1437
2018	Data sciences	29	29	15	8	5	9	5	67	15	2399
2018	Policy	27	31	15	9	6	8	5	66	17	8199
2018	Project management	23	34	18	10	7	6	4	62	18	6941
2018	Other services to the public	19	32	19	12	10	5	2	55	24	8237
2018	None of the above	19	31	20	12	11	5	3	53	25	14833
2017	Client contact centre	27	33	16	9	6	6	4	66	17	10112
2017	Health care practitioners	19	31	15	16	14	3	1	53	31	2144
2017	Federal regulators	26	31	15	11	9	4	4	62	22	4028
2017	Compliance, inspection and enforcement	23	30	17	11	10	5	3	57	24	16388
2017	Communications or public affairs	29	29	14	10	6	6	5	65	18	4249
2017	Access to information and privacy	32	28	13	10	7	6	4	66	19	1277
2017	Security	14	26	19	17	21	2	2	41	39	4918
2017	Science and technology	25	32	15	11	8	5	4	62	21	11118
2017	Library services	26	32	13	7	9	6	6	66	19	513
2017	Legal services	20	28	16	14	10	7	5	54	28	3453
2017	Administration and operations	26	32	15	10	8	4	3	63	20	25897
2017	Human resources	31	32	13	9	5	4	5	70	16	8337
2017	Financial management	28	32	15	9	7	5	4	66	18	6785
2017	Procurement	28	33	18	9	6	3	3	64	17	2794
2017	Real property	24	32	18	11	10	3	2	60	22	2946
2017	Materiel management	27	33	17	8	10	3	2	63	19	1527
2017	Information management	29	31	15	10	7	5	4	65	18	3686
2017	Information technology	30	32	15	8	5	5	5	69	14	11561
2017	Internal audit	29	30	14	10	6	5	6	66	17	975
2017	Evaluation	27	30	14	9	9	6	5	64	20	1333
2017	Data sciences	33	29	12	7	5	7	7	72	15	2213
2017	Policy	30	30	12	9	6	7	6	69	17	8119
2017	Project management	28	32	15	9	7	5	4	66	18	7153
2017	Other services to the public	25	30	16	11	10	5	3	60	23	8277
2017	None of the above	23	30	16	11	11	4	4	58	24	21007
2014	Client contact centre	28	33	17	9	6	4	3	65	17	10917
2014	Health care practitioners	21	31	15	15	14	3	1	54	31	2486
2014	Federal regulators	30	32	14	10	7	4	3	67	18	4881
2014	Compliance, inspection and enforcement	28	32	15	10	8	4	2	64	20	19029
2014	Communications or public affairs	31	31	14	9	6	4	4	68	17	4591
2014	Access to information and privacy	34	28	15	9	6	3	5	67	17	1328
2014	Security	18	31	19	16	13	2	1	50	30	6374
2014	Science and technology	28	33	15	10	7	4	3	66	18	10893
2014	Library services	29	28	16	11	8	5	4	63	20	519
2014	Legal services	27	28	15	12	9	6	3	60	23	3616
2014	Administration and operations	29	32	15	10	8	4	3	65	19	29205
2014	Human resources	34	30	13	9	7	4	4	69	17	8779
2014	Financial management	31	32	15	9	7	3	3	67	17	7443
2014	Procurement	28	33	15	10	8	3	2	64	19	2958
2014	Real property	27	35	15	9	8	2	2	66	19	3469
2014	Materiel management	26	33	15	11	11	3	1	61	24	1939
2014	Information management	30	32	14	9	8	4	3	67	18	4627
2014	Information technology	34	32	14	7	5	4	4	71	13	13575
2014	Internal audit	29	31	14	10	7	5	4	66	18	1098
2014	Evaluation	28	31	14	10	7	5	5	65	19	1670
2014	Other services to the public	27	31	15	11	9	3	3	62	21	11751
2014	None of the above	27	31	15	11	8	4	3	63	21	26762

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	40	13	8	4	2	1	74	13	10017
2018	Health care practitioners	29	37	13	11	7	1	1	68	19	1987
2018	Federal regulators	33	39	12	9	5	2	1	73	14	4035
2018	Compliance, inspection and enforcement	29	40	14	9	6	2	1	70	15	16238
2018	Communications or public affairs	32	38	11	11	4	3	1	73	15	4498
2018	Access to information and privacy	37	36	12	8	5	2	0	75	13	1308
2018	Security	20	33	17	14	14	1	0	54	29	4474
2018	Science and technology	25	40	16	11	5	2	1	67	17	9776
2018	Library services	30	35	17	10	4	3	1	68	14	436
2018	Legal services	34	37	12	9	5	2	1	73	14	3190
2018	Administration and operations	35	38	12	8	4	2	1	75	12	23437
2018	Human resources	41	38	10	7	3	1	1	80	10	8444
2018	Financial management	32	39	13	9	4	2	1	73	13	6504
2018	Procurement	33	39	14	7	4	1	1	74	11	2726
2018	Real property	28	40	14	9	6	2	1	70	16	2794
2018	Materiel management	30	39	15	10	5	1	1	70	16	1470
2018	Information management	33	37	13	8	5	3	1	73	14	3474
2018	Information technology	31	39	15	8	4	3	1	73	12	10366
2018	Internal audit	38	38	12	7	3	2	1	78	10	1133
2018	Evaluation	33	36	14	9	4	3	1	71	14	1442
2018	Data sciences	30	38	12	11	5	3	1	71	16	2398
2018	Policy	34	37	12	9	4	3	1	73	14	8183
2018	Project management	31	39	13	9	4	2	1	72	14	6944
2018	Other services to the public	31	37	14	10	6	2	1	70	16	8244
2018	None of the above	28	36	15	10	7	3	1	67	17	14823
2017	Client contact centre	35	39	12	7	4	3	1	76	12	10098
2017	Health care practitioners	33	38	12	9	6	3	0	73	15	2141
2017	Federal regulators	37	37	11	8	4	3	1	76	13	4022
2017	Compliance, inspection and enforcement	33	38	12	9	5	2	1	73	14	16346
2017	Communications or public affairs	36	36	10	10	4	3	1	75	14	4244
2017	Access to information and privacy	43	32	10	6	4	4	1	79	11	1279
2017	Security	22	35	16	12	12	2	1	59	24	4913
2017	Science and technology	29	39	13	10	5	3	1	71	15	11092
2017	Library services	37	34	11	8	3	6	2	76	12	512
2017	Legal services	38	35	11	8	5	2	1	76	13	3444
2017	Administration and operations	38	37	11	7	4	2	1	77	12	25854
2017	Human resources	45	35	9	6	3	2	1	82	9	8321
2017	Financial management	35	38	12	8	4	3	1	76	12	6776
2017	Procurement	38	39	11	6	3	2	0	79	10	2785
2017	Real property	32	39	13	8	5	2	1	73	14	2938
2017	Materiel management	35	38	14	6	4	3	1	76	10	1522
2017	Information management	37	36	11	7	4	4	1	76	12	3680
2017	Information technology	34	37	13	7	4	3	1	75	12	11549
2017	Internal audit	43	35	11	6	3	2	1	80	10	969
2017	Evaluation	35	37	11	8	5	4	1	76	13	1329
2017	Data sciences	33	37	13	9	4	3	1	73	13	2216
2017	Policy	37	35	11	8	4	3	1	76	13	8105
2017	Project management	35	38	11	9	4	3	1	75	13	7141
2017	Other services to the public	36	36	11	8	5	3	1	75	13	8249
2017	None of the above	33	35	13	8	6	3	1	71	15	20965
2014	Client contact centre	35	41	11	7	3	2	1	78	10	10912
2014	Health care practitioners	34	38	11	9	6	2	0	73	16	2485
2014	Federal regulators	39	36	10	7	4	2	1	78	12	4881
2014	Compliance, inspection and enforcement	37	38	10	7	4	2	1	78	12	19030
2014	Communications or public affairs	38	38	9	8	4	2	1	78	12	4590
2014	Access to information and privacy	43	34	10	6	3	3	1	80	10	1330
2014	Security	24	38	15	11	8	3	1	64	20	6369
2014	Science and technology	32	40	12	8	4	3	1	75	13	10891
2014	Library services	33	33	13	7	7	6	1	71	15	520
2014	Legal services	42	35	9	7	4	2	1	78	12	3616
2014	Administration and operations	40	37	10	7	4	2	1	79	11	29208
2014	Human resources	47	35	7	5	3	2	1	84	8	8776
2014	Financial management	36	39	11	7	4	3	1	77	12	7441
2014	Procurement	39	41	10	5	3	2	0	82	8	2958
2014	Real property	37	39	13	6	3	2	1	78	9	3467
2014	Materiel management	36	36	12	7	5	3	1	75	12	1940
2014	Information management	37	37	11	7	3	3	1	77	11	4632
2014	Information technology	35	37	12	7	4	4	1	76	12	13570
2014	Internal audit	42	37	9	6	4	1	1	80	11	1096
2014	Evaluation	37	37	10	8	4	4	1	77	13	1670
2014	Other services to the public	37	37	11	7	4	3	1	77	12	11749
2014	None of the above	35	36	12	8	5	3	1	74	13	26752

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	39	17	5	4	1	74	9	9992
2018	Health care practitioners	26	37	20	10	7	1	63	17	1985
2018	Federal regulators	29	38	19	8	5	1	68	13	4027
2018	Compliance, inspection and enforcement	27	38	18	9	7	1	66	16	16177
2018	Communications or public affairs	32	39	18	7	3	2	72	10	4485
2018	Access to information and privacy	39	35	15	7	3	1	75	10	1306
2018	Security	16	30	21	15	17	1	47	32	4468
2018	Science and technology	27	40	20	8	3	1	68	11	9763
2018	Library services	28	41	18	7	4	2	71	11	433
2018	Legal services	29	37	20	8	4	1	68	12	3190
2018	Administration and operations	33	38	17	7	4	1	72	11	23367
2018	Human resources	36	38	16	6	3	1	75	9	8405
2018	Financial management	32	40	16	7	3	1	74	10	6487
2018	Procurement	34	39	17	6	3	1	74	8	2723
2018	Real property	27	38	20	8	6	1	66	15	2778
2018	Materiel management	30	36	18	9	5	1	68	14	1468
2018	Information management	33	38	17	6	4	2	73	10	3465
2018	Information technology	33	38	18	5	3	2	73	9	10344
2018	Internal audit	37	40	14	5	3	0	78	8	1133
2018	Evaluation	32	39	16	7	4	1	72	12	1438
2018	Data sciences	34	40	15	6	3	2	75	10	2393
2018	Policy	30	39	18	8	4	1	70	12	8177
2018	Project management	30	40	18	7	4	1	70	11	6916
2018	Other services to the public	30	36	18	9	6	1	67	15	8213
2018	None of the above	26	35	20	9	7	2	63	17	14795

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	28	20	12	10	7	2	54	24	10008
2018	Health care practitioners	16	25	19	15	17	7	1	45	35	1989
2018	Federal regulators	17	24	18	15	16	8	2	45	34	4036
2018	Compliance, inspection and enforcement	16	27	18	16	17	6	1	46	35	16243
2018	Communications or public affairs	18	23	19	15	11	11	3	48	30	4505
2018	Access to information and privacy	25	25	20	13	9	8	2	54	24	1307
2018	Security	12	22	18	17	27	4	1	35	46	4483
2018	Science and technology	17	27	20	15	12	8	2	49	29	9785
2018	Library services	17	29	20	14	9	9	2	52	26	437
2018	Legal services	14	19	18	17	19	10	2	38	41	3188
2018	Administration and operations	20	26	19	13	12	7	2	50	29	23437
2018	Human resources	22	26	19	13	10	8	3	53	26	8425
2018	Financial management	19	25	21	13	11	9	2	49	26	6510
2018	Procurement	19	28	22	12	10	7	1	52	24	2729
2018	Real property	18	27	21	14	13	6	1	48	29	2790
2018	Materiel management	21	29	19	12	13	6	1	53	26	1474
2018	Information management	22	25	19	12	11	9	2	52	26	3473
2018	Information technology	20	26	21	12	9	10	2	52	25	10351
2018	Internal audit	22	23	20	14	10	9	3	51	27	1139
2018	Evaluation	18	24	17	16	12	12	2	49	31	1441
2018	Data sciences	20	24	18	13	11	12	2	52	27	2401
2018	Policy	16	21	19	15	13	13	3	44	33	8180
2018	Project management	16	25	20	14	14	9	2	47	31	6949
2018	Other services to the public	19	26	18	14	15	6	1	49	31	8236
2018	None of the above	17	24	19	14	16	7	2	46	33	14824
2017	Client contact centre	20	27	18	12	10	9	3	54	26	10092
2017	Health care practitioners	17	27	16	16	16	7	1	48	34	2144
2017	Federal regulators	17	23	16	16	16	9	2	45	37	4026
2017	Compliance, inspection and enforcement	17	26	16	17	17	7	1	46	37	16350
2017	Communications or public affairs	17	22	17	15	12	13	4	48	32	4250
2017	Access to information and privacy	22	24	16	13	12	11	4	53	29	1279
2017	Security	12	25	16	17	25	4	1	39	44	4915
2017	Science and technology	17	28	18	14	12	10	2	50	30	11094
2017	Library services	22	23	15	13	9	14	3	54	27	511
2017	Legal services	14	18	16	16	19	13	3	38	42	3444
2017	Administration and operations	20	25	17	14	13	9	3	50	31	25870
2017	Human resources	21	24	17	13	12	8	5	52	29	8322
2017	Financial management	18	24	19	13	12	10	4	49	29	6777
2017	Procurement	19	28	19	12	12	8	2	52	27	2784
2017	Real property	18	27	20	13	14	6	2	49	29	2935
2017	Materiel management	22	31	16	12	12	6	1	57	26	1522
2017	Information management	20	25	18	13	11	10	3	52	28	3679
2017	Information technology	19	24	19	13	11	12	2	50	27	11560
2017	Internal audit	20	26	15	13	11	11	5	54	28	971
2017	Evaluation	18	22	18	15	13	13	3	47	32	1325
2017	Data sciences	18	22	18	14	10	13	4	49	30	2215
2017	Policy	15	19	17	15	15	14	4	42	38	8105
2017	Project management	17	22	18	15	15	10	3	45	34	7130
2017	Other services to the public	20	26	16	15	14	8	2	51	32	8260
2017	None of the above	18	24	16	14	15	9	3	48	34	20948
2014	Client contact centre	18	27	18	15	11	8	2	50	29	10915
2014	Health care practitioners	15	23	17	17	18	8	1	42	39	2483
2014	Federal regulators	16	22	17	17	16	10	3	43	38	4884
2014	Compliance, inspection and enforcement	16	26	17	17	17	7	1	45	37	19026
2014	Communications or public affairs	14	21	18	18	15	11	4	41	38	4591
2014	Access to information and privacy	21	23	18	14	12	10	3	50	30	1329
2014	Security	12	26	18	18	21	4	1	40	41	6374
2014	Science and technology	15	26	19	16	14	10	2	46	34	10893
2014	Library services	17	26	14	16	10	14	3	51	32	520
2014	Legal services	14	18	17	17	18	12	3	38	42	3614
2014	Administration and operations	18	24	17	15	15	8	2	47	33	29204
2014	Human resources	20	24	16	15	14	8	3	50	32	8772
2014	Financial management	16	24	18	15	14	10	3	46	33	7438
2014	Procurement	16	25	21	14	13	8	2	46	31	2956
2014	Real property	17	25	19	14	15	8	2	47	32	3465
2014	Materiel management	20	27	19	13	14	6	1	51	29	1940
2014	Information management	17	23	18	15	14	10	2	46	33	4630
2014	Information technology	16	24	20	14	13	11	2	47	30	13572
2014	Internal audit	18	24	18	13	14	9	4	47	31	1097
2014	Evaluation	14	21	17	16	16	13	2	42	38	1669
2014	Other services to the public	17	25	17	16	15	7	1	46	35	11742
2014	None of the above	15	23	17	16	17	10	2	43	37	26756

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	12	88	10056
2018	Health care practitioners	23	77	1997
2018	Federal regulators	14	86	4041
2018	Compliance, inspection and enforcement	17	83	16299
2018	Communications or public affairs	13	87	4510
2018	Access to information and privacy	13	87	1310
2018	Security	31	69	4488
2018	Science and technology	12	88	9794
2018	Library services	11	89	436
2018	Legal services	16	84	3197
2018	Administration and operations	15	85	23518
2018	Human resources	11	89	8451
2018	Financial management	12	88	6509
2018	Procurement	12	88	2736
2018	Real property	17	83	2793
2018	Materiel management	16	84	1475
2018	Information management	14	86	3485
2018	Information technology	10	90	10391
2018	Internal audit	11	89	1140
2018	Evaluation	13	87	1445
2018	Data sciences	10	90	2403
2018	Policy	12	88	8211
2018	Project management	14	86	6966
2018	Other services to the public	17	83	8275
2018	None of the above	17	83	14877

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	49	1216
2018	Health care practitioners	58	431
2018	Federal regulators	41	570
2018	Compliance, inspection and enforcement	49	2625
2018	Communications or public affairs	49	593
2018	Access to information and privacy	48	172
2018	Security	57	1119
2018	Science and technology	54	1163
2018	Library services	43	48
2018	Legal services	51	496
2018	Administration and operations	53	3449
2018	Human resources	46	922
2018	Financial management	48	783
2018	Procurement	45	337
2018	Real property	44	441
2018	Materiel management	46	220
2018	Information management	51	486
2018	Information technology	51	1001
2018	Internal audit	43	128
2018	Evaluation	50	191
2018	Data sciences	45	251
2018	Policy	42	997
2018	Project management	45	931
2018	Other services to the public	53	1305
2018	None of the above	54	2335

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	57	1214
2018	Health care practitioners	50	431
2018	Federal regulators	68	570
2018	Compliance, inspection and enforcement	66	2626
2018	Communications or public affairs	61	593
2018	Access to information and privacy	61	173
2018	Security	69	1119
2018	Science and technology	55	1163
2018	Library services	63	48
2018	Legal services	59	496
2018	Administration and operations	60	3449
2018	Human resources	61	922
2018	Financial management	62	783
2018	Procurement	59	337
2018	Real property	62	441
2018	Materiel management	60	221
2018	Information management	59	486
2018	Information technology	60	1001
2018	Internal audit	70	128
2018	Evaluation	59	191
2018	Data sciences	63	254
2018	Policy	69	997
2018	Project management	64	931
2018	Other services to the public	58	1309
2018	None of the above	61	2339

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	1212
2018	Health care practitioners	10	431
2018	Federal regulators	6	570
2018	Compliance, inspection and enforcement	7	2625
2018	Communications or public affairs	9	593
2018	Access to information and privacy	6	172
2018	Security	9	1119
2018	Science and technology	9	1163
2018	Library services	16	48
2018	Legal services	7	496
2018	Administration and operations	8	3448
2018	Human resources	6	922
2018	Financial management	9	783
2018	Procurement	7	337
2018	Real property	12	441
2018	Materiel management	8	220
2018	Information management	7	485
2018	Information technology	8	1001
2018	Internal audit	6	128
2018	Evaluation	8	191
2018	Data sciences	8	250
2018	Policy	8	997
2018	Project management	5	931
2018	Other services to the public	7	1296
2018	None of the above	7	2326

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	1	1212
2018	Health care practitioners	12	431
2018	Compliance, inspection and enforcement	4	2625
2018	Communications or public affairs	0	593
2018	Security	37	1119
2018	Science and technology	0	1163
2018	Administration and operations	1	3448
2018	Financial management	1	783
2018	Real property	1	441
2018	Materiel management	4	220
2018	Information technology	1	1001
2018	Data sciences	0	250
2018	Other services to the public	3	1297
2018	None of the above	4	2326

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	3	1212
2018	Health care practitioners	10	431
2018	Federal regulators	4	570
2018	Compliance, inspection and enforcement	4	2625
2018	Communications or public affairs	4	593
2018	Access to information and privacy	7	172
2018	Security	9	1119
2018	Science and technology	6	1163
2018	Legal services	9	496
2018	Administration and operations	4	3448
2018	Human resources	5	922
2018	Financial management	3	783
2018	Procurement	11	337
2018	Real property	11	441
2018	Materiel management	11	220
2018	Information management	7	485
2018	Information technology	8	1001
2018	Evaluation	3	191
2018	Data sciences	5	250
2018	Policy	5	997
2018	Project management	6	931
2018	Other services to the public	5	1297
2018	None of the above	7	2326

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	19	1214
2018	Health care practitioners	11	431
2018	Federal regulators	12	570
2018	Compliance, inspection and enforcement	17	2625
2018	Communications or public affairs	6	593
2018	Access to information and privacy	10	173
2018	Security	15	1119
2018	Science and technology	5	1163
2018	Legal services	8	496
2018	Administration and operations	7	3448
2018	Human resources	3	922
2018	Financial management	2	783
2018	Procurement	3	337
2018	Real property	3	441
2018	Materiel management	4	220
2018	Information management	3	485
2018	Information technology	2	1001
2018	Evaluation	3	191
2018	Data sciences	7	252
2018	Policy	4	997
2018	Project management	6	931
2018	Other services to the public	19	1304
2018	None of the above	8	2328

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	4	1212
2018	Health care practitioners	6	431
2018	Federal regulators	4	570
2018	Compliance, inspection and enforcement	3	2625
2018	Communications or public affairs	3	593
2018	Access to information and privacy	3	172
2018	Security	5	1119
2018	Science and technology	3	1163
2018	Legal services	4	496
2018	Administration and operations	3	3448
2018	Human resources	6	922
2018	Financial management	4	783
2018	Procurement	3	337
2018	Real property	3	441
2018	Materiel management	3	220
2018	Information management	5	485
2018	Information technology	5	1001
2018	Evaluation	3	191
2018	Data sciences	3	250
2018	Policy	2	997
2018	Project management	4	931
2018	Other services to the public	3	1296
2018	None of the above	5	2325

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	41	1214
2018	Health care practitioners	42	429
2018	Federal regulators	41	570
2018	Compliance, inspection and enforcement	40	2624
2018	Communications or public affairs	40	593
2018	Access to information and privacy	35	173
2018	Security	46	1119
2018	Science and technology	40	1161
2018	Library services	24	49
2018	Legal services	41	497
2018	Administration and operations	39	3440
2018	Human resources	36	923
2018	Financial management	36	784
2018	Procurement	40	337
2018	Real property	43	442
2018	Materiel management	45	221
2018	Information management	38	485
2018	Information technology	39	1000
2018	Internal audit	34	127
2018	Evaluation	42	191
2018	Data sciences	41	253
2018	Policy	40	1000
2018	Project management	40	930
2018	Other services to the public	41	1308
2018	None of the above	39	2336

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	41	1211
2018	Health care practitioners	44	429
2018	Federal regulators	44	570
2018	Compliance, inspection and enforcement	40	2624
2018	Communications or public affairs	40	593
2018	Access to information and privacy	38	172
2018	Security	41	1118
2018	Science and technology	40	1161
2018	Library services	31	49
2018	Legal services	37	497
2018	Administration and operations	38	3440
2018	Human resources	38	923
2018	Financial management	38	784
2018	Procurement	41	337
2018	Real property	43	442
2018	Materiel management	45	220
2018	Information management	41	486
2018	Information technology	38	1000
2018	Internal audit	47	127
2018	Evaluation	43	191
2018	Data sciences	41	253
2018	Policy	43	1000
2018	Project management	40	930
2018	Other services to the public	38	1305
2018	None of the above	40	2333

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	41	1212
2018	Health care practitioners	47	429
2018	Federal regulators	43	570
2018	Compliance, inspection and enforcement	45	2624
2018	Communications or public affairs	46	593
2018	Access to information and privacy	41	174
2018	Security	51	1118
2018	Science and technology	47	1161
2018	Library services	42	49
2018	Legal services	43	497
2018	Administration and operations	47	3440
2018	Human resources	45	923
2018	Financial management	47	784
2018	Procurement	42	337
2018	Real property	53	442
2018	Materiel management	44	221
2018	Information management	48	486
2018	Information technology	46	1000
2018	Internal audit	41	127
2018	Evaluation	44	191
2018	Data sciences	42	251
2018	Policy	48	1000
2018	Project management	47	930
2018	Other services to the public	42	1302
2018	None of the above	46	2335

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	39	1213
2018	Health care practitioners	37	429
2018	Federal regulators	41	570
2018	Compliance, inspection and enforcement	43	2624
2018	Communications or public affairs	43	593
2018	Access to information and privacy	39	173
2018	Security	47	1119
2018	Science and technology	37	1161
2018	Library services	44	49
2018	Legal services	42	497
2018	Administration and operations	42	3440
2018	Human resources	42	923
2018	Financial management	41	784
2018	Procurement	38	337
2018	Real property	40	442
2018	Materiel management	36	221
2018	Information management	38	485
2018	Information technology	38	1000
2018	Internal audit	40	127
2018	Evaluation	44	191
2018	Data sciences	40	252
2018	Policy	44	1000
2018	Project management	41	930
2018	Other services to the public	41	1305
2018	None of the above	39	2339

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	24	1211
2018	Health care practitioners	39	429
2018	Federal regulators	36	570
2018	Compliance, inspection and enforcement	33	2624
2018	Communications or public affairs	33	593
2018	Access to information and privacy	27	173
2018	Security	35	1118
2018	Science and technology	36	1161
2018	Library services	33	49
2018	Legal services	31	497
2018	Administration and operations	33	3440
2018	Human resources	31	923
2018	Financial management	33	784
2018	Procurement	32	337
2018	Real property	42	442
2018	Materiel management	31	221
2018	Information management	35	486
2018	Information technology	33	1000
2018	Internal audit	29	127
2018	Evaluation	32	191
2018	Data sciences	30	251
2018	Policy	36	1000
2018	Project management	36	930
2018	Other services to the public	27	1300
2018	None of the above	32	2331

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	59	1216
2018	Health care practitioners	58	429
2018	Federal regulators	54	570
2018	Compliance, inspection and enforcement	56	2625
2018	Communications or public affairs	57	593
2018	Access to information and privacy	61	174
2018	Security	67	1119
2018	Science and technology	50	1161
2018	Library services	56	49
2018	Legal services	51	497
2018	Administration and operations	53	3441
2018	Human resources	48	923
2018	Financial management	52	784
2018	Procurement	54	337
2018	Real property	57	442
2018	Materiel management	55	221
2018	Information management	50	486
2018	Information technology	53	1000
2018	Internal audit	57	127
2018	Evaluation	51	191
2018	Data sciences	52	251
2018	Policy	55	1000
2018	Project management	56	930
2018	Other services to the public	57	1309
2018	None of the above	56	2344

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	37	1213
2018	Health care practitioners	40	429
2018	Federal regulators	33	570
2018	Compliance, inspection and enforcement	37	2624
2018	Communications or public affairs	31	593
2018	Access to information and privacy	34	172
2018	Security	50	1119
2018	Science and technology	31	1161
2018	Library services	28	49
2018	Legal services	33	497
2018	Administration and operations	34	3440
2018	Human resources	32	923
2018	Financial management	34	784
2018	Procurement	37	337
2018	Real property	37	442
2018	Materiel management	34	220
2018	Information management	32	485
2018	Information technology	32	1000
2018	Internal audit	30	127
2018	Evaluation	28	191
2018	Data sciences	31	251
2018	Policy	33	1000
2018	Project management	33	930
2018	Other services to the public	37	1306
2018	None of the above	37	2334

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	1	1211
2018	Health care practitioners	2	429
2018	Compliance, inspection and enforcement	2	2624
2018	Security	9	1118
2018	Science and technology	1	1161
2018	Library services	0	49
2018	Legal services	1	497
2018	Administration and operations	1	3440
2018	Human resources	1	923
2018	Financial management	1	784
2018	Real property	3	442
2018	Materiel management	3	220
2018	Information technology	1	1000
2018	Policy	1	1000
2018	Project management	1	930
2018	Other services to the public	2	1297
2018	None of the above	2	2327

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	1213
2018	Health care practitioners	9	429
2018	Federal regulators	6	570
2018	Compliance, inspection and enforcement	10	2624
2018	Communications or public affairs	8	593
2018	Access to information and privacy	8	173
2018	Security	21	1118
2018	Science and technology	7	1161
2018	Legal services	8	497
2018	Administration and operations	9	3441
2018	Human resources	7	923
2018	Financial management	7	784
2018	Procurement	8	337
2018	Real property	7	442
2018	Materiel management	12	221
2018	Information management	9	485
2018	Information technology	8	1000
2018	Evaluation	7	191
2018	Data sciences	10	251
2018	Policy	10	1000
2018	Project management	9	930
2018	Other services to the public	11	1301
2018	None of the above	9	2331

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	1211
2018	Health care practitioners	13	429
2018	Federal regulators	11	570
2018	Compliance, inspection and enforcement	13	2624
2018	Communications or public affairs	7	593
2018	Access to information and privacy	14	173
2018	Security	25	1118
2018	Science and technology	11	1161
2018	Library services	9	49
2018	Legal services	10	497
2018	Administration and operations	10	3440
2018	Human resources	8	923
2018	Financial management	9	784
2018	Procurement	7	337
2018	Real property	14	442
2018	Materiel management	18	221
2018	Information management	9	485
2018	Information technology	10	1000
2018	Internal audit	15	127
2018	Evaluation	11	191
2018	Data sciences	11	250
2018	Policy	11	1000
2018	Project management	10	930
2018	Other services to the public	13	1299
2018	None of the above	14	2333

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	45	1212
2018	Health care practitioners	47	429
2018	Federal regulators	51	570
2018	Compliance, inspection and enforcement	53	2625
2018	Communications or public affairs	41	593
2018	Access to information and privacy	50	173
2018	Security	58	1118
2018	Science and technology	43	1161
2018	Library services	41	49
2018	Legal services	48	497
2018	Administration and operations	47	3441
2018	Human resources	44	923
2018	Financial management	46	784
2018	Procurement	44	337
2018	Real property	47	442
2018	Materiel management	44	221
2018	Information management	47	486
2018	Information technology	49	1000
2018	Internal audit	48	127
2018	Evaluation	37	191
2018	Data sciences	42	252
2018	Policy	47	1000
2018	Project management	46	930
2018	Other services to the public	48	1304
2018	None of the above	49	2334

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	26	1214
2018	Health care practitioners	28	429
2018	Federal regulators	26	570
2018	Compliance, inspection and enforcement	26	2624
2018	Communications or public affairs	25	593
2018	Access to information and privacy	22	172
2018	Security	41	1119
2018	Science and technology	25	1161
2018	Library services	21	49
2018	Legal services	25	497
2018	Administration and operations	26	3440
2018	Human resources	18	923
2018	Financial management	24	784
2018	Procurement	23	337
2018	Real property	29	442
2018	Materiel management	36	221
2018	Information management	22	485
2018	Information technology	24	1000
2018	Internal audit	21	127
2018	Evaluation	21	191
2018	Data sciences	25	251
2018	Policy	26	1000
2018	Project management	25	930
2018	Other services to the public	31	1306
2018	None of the above	27	2335

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	14	1212
2018	Health care practitioners	18	429
2018	Federal regulators	12	570
2018	Compliance, inspection and enforcement	14	2624
2018	Communications or public affairs	13	593
2018	Access to information and privacy	14	172
2018	Security	17	1118
2018	Science and technology	12	1161
2018	Library services	12	49
2018	Legal services	15	497
2018	Administration and operations	16	3440
2018	Human resources	13	923
2018	Financial management	14	784
2018	Procurement	15	337
2018	Real property	16	442
2018	Materiel management	14	220
2018	Information management	13	485
2018	Information technology	12	1000
2018	Internal audit	15	127
2018	Evaluation	14	191
2018	Data sciences	12	251
2018	Policy	13	1000
2018	Project management	14	930
2018	Other services to the public	16	1300
2018	None of the above	17	2330

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	53	1214
2018	Health care practitioners	57	430
2018	Federal regulators	50	569
2018	Compliance, inspection and enforcement	47	2625
2018	Communications or public affairs	59	589
2018	Access to information and privacy	53	173
2018	Security	41	1120
2018	Science and technology	55	1162
2018	Library services	46	49
2018	Legal services	46	497
2018	Administration and operations	53	3445
2018	Human resources	55	924
2018	Financial management	59	783
2018	Procurement	56	338
2018	Real property	51	440
2018	Materiel management	53	220
2018	Information management	55	486
2018	Information technology	54	1000
2018	Internal audit	42	128
2018	Evaluation	54	190
2018	Data sciences	55	254
2018	Policy	56	1001
2018	Project management	55	930
2018	Other services to the public	49	1306
2018	None of the above	49	2338

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	26	1212
2018	Health care practitioners	32	430
2018	Federal regulators	28	569
2018	Compliance, inspection and enforcement	27	2625
2018	Communications or public affairs	26	589
2018	Access to information and privacy	20	173
2018	Security	30	1121
2018	Science and technology	28	1162
2018	Library services	24	49
2018	Legal services	22	497
2018	Administration and operations	28	3446
2018	Human resources	27	924
2018	Financial management	27	783
2018	Procurement	26	338
2018	Real property	27	440
2018	Materiel management	24	219
2018	Information management	23	486
2018	Information technology	27	1000
2018	Internal audit	27	128
2018	Evaluation	28	190
2018	Data sciences	25	250
2018	Policy	26	1001
2018	Project management	31	930
2018	Other services to the public	27	1302
2018	None of the above	25	2332

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	1211
2018	Health care practitioners	8	430
2018	Federal regulators	9	569
2018	Compliance, inspection and enforcement	6	2625
2018	Communications or public affairs	11	589
2018	Access to information and privacy	6	172
2018	Security	7	1120
2018	Science and technology	10	1162
2018	Legal services	6	497
2018	Administration and operations	8	3445
2018	Human resources	6	924
2018	Financial management	10	783
2018	Procurement	9	338
2018	Real property	10	440
2018	Materiel management	9	220
2018	Information management	9	487
2018	Information technology	9	1000
2018	Evaluation	8	190
2018	Data sciences	9	250
2018	Policy	11	1001
2018	Project management	10	930
2018	Other services to the public	7	1297
2018	None of the above	8	2328

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	24	1211
2018	Health care practitioners	23	430
2018	Federal regulators	21	569
2018	Compliance, inspection and enforcement	25	2625
2018	Communications or public affairs	13	589
2018	Access to information and privacy	20	172
2018	Security	28	1120
2018	Science and technology	19	1162
2018	Library services	23	49
2018	Legal services	12	497
2018	Administration and operations	19	3446
2018	Human resources	9	924
2018	Financial management	19	783
2018	Procurement	17	338
2018	Real property	26	440
2018	Materiel management	20	219
2018	Information management	24	487
2018	Information technology	17	1000
2018	Internal audit	11	128
2018	Evaluation	16	190
2018	Data sciences	15	250
2018	Policy	13	1001
2018	Project management	15	930
2018	Other services to the public	20	1301
2018	None of the above	22	2334

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	10	1211
2018	Health care practitioners	13	430
2018	Federal regulators	9	569
2018	Compliance, inspection and enforcement	10	2625
2018	Communications or public affairs	8	589
2018	Access to information and privacy	7	172
2018	Security	14	1120
2018	Science and technology	11	1162
2018	Library services	10	49
2018	Legal services	5	497
2018	Administration and operations	10	3445
2018	Human resources	7	924
2018	Financial management	7	783
2018	Procurement	11	338
2018	Real property	10	440
2018	Materiel management	10	219
2018	Information management	12	487
2018	Information technology	9	1000
2018	Internal audit	11	128
2018	Evaluation	10	190
2018	Data sciences	10	251
2018	Policy	9	1001
2018	Project management	9	930
2018	Other services to the public	8	1298
2018	None of the above	9	2328

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	1211
2018	Health care practitioners	8	430
2018	Federal regulators	7	569
2018	Compliance, inspection and enforcement	11	2625
2018	Communications or public affairs	3	589
2018	Access to information and privacy	5	172
2018	Security	10	1120
2018	Science and technology	6	1162
2018	Legal services	4	497
2018	Administration and operations	6	3445
2018	Human resources	5	924
2018	Financial management	5	783
2018	Procurement	7	338
2018	Real property	8	440
2018	Materiel management	11	220
2018	Information management	8	487
2018	Information technology	5	1000
2018	Evaluation	5	190
2018	Data sciences	5	250
2018	Policy	4	1001
2018	Project management	6	930
2018	Other services to the public	7	1300
2018	None of the above	7	2329

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	16	1212
2018	Health care practitioners	14	430
2018	Federal regulators	13	569
2018	Compliance, inspection and enforcement	13	2625
2018	Communications or public affairs	14	589
2018	Access to information and privacy	18	173
2018	Security	20	1120
2018	Science and technology	13	1162
2018	Library services	15	49
2018	Legal services	13	497
2018	Administration and operations	14	3445
2018	Human resources	10	924
2018	Financial management	13	783
2018	Procurement	18	338
2018	Real property	15	440
2018	Materiel management	10	219
2018	Information management	13	486
2018	Information technology	13	1000
2018	Internal audit	12	128
2018	Evaluation	17	190
2018	Data sciences	16	250
2018	Policy	13	1001
2018	Project management	15	930
2018	Other services to the public	16	1300
2018	None of the above	13	2328

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	10	1211
2018	Health care practitioners	11	430
2018	Federal regulators	10	569
2018	Compliance, inspection and enforcement	11	2625
2018	Communications or public affairs	10	589
2018	Access to information and privacy	13	173
2018	Security	14	1120
2018	Science and technology	9	1162
2018	Library services	10	49
2018	Legal services	9	497
2018	Administration and operations	12	3445
2018	Human resources	12	924
2018	Financial management	10	783
2018	Procurement	7	338
2018	Real property	14	440
2018	Materiel management	13	219
2018	Information management	11	486
2018	Information technology	11	1000
2018	Internal audit	18	128
2018	Evaluation	8	190
2018	Data sciences	11	249
2018	Policy	12	1001
2018	Project management	12	930
2018	Other services to the public	12	1297
2018	None of the above	11	2330

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	25	1214
2018	Health care practitioners	22	430
2018	Federal regulators	28	569
2018	Compliance, inspection and enforcement	27	2626
2018	Communications or public affairs	23	589
2018	Access to information and privacy	23	172
2018	Security	28	1120
2018	Science and technology	26	1162
2018	Library services	35	49
2018	Legal services	34	497
2018	Administration and operations	25	3446
2018	Human resources	26	924
2018	Financial management	23	783
2018	Procurement	25	338
2018	Real property	26	440
2018	Materiel management	22	219
2018	Information management	25	487
2018	Information technology	26	1000
2018	Internal audit	31	128
2018	Evaluation	24	190
2018	Data sciences	29	250
2018	Policy	25	1001
2018	Project management	24	930
2018	Other services to the public	29	1303
2018	None of the above	29	2336

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	1141
2018	Health care practitioners	12	393
2018	Federal regulators	8	530
2018	Compliance, inspection and enforcement	10	2351
2018	Communications or public affairs	12	572
2018	Access to information and privacy	14	164
2018	Security	12	1014
2018	Science and technology	10	1097
2018	Legal services	12	480
2018	Administration and operations	11	3236
2018	Human resources	12	882
2018	Financial management	10	741
2018	Procurement	14	317
2018	Real property	12	408
2018	Materiel management	15	193
2018	Information management	9	449
2018	Information technology	9	949
2018	Evaluation	11	182
2018	Data sciences	15	241
2018	Policy	7	963
2018	Project management	11	880
2018	Other services to the public	11	1207
2018	None of the above	10	2174

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	18	1139
2018	Health care practitioners	21	393
2018	Federal regulators	16	530
2018	Compliance, inspection and enforcement	19	2351
2018	Communications or public affairs	27	572
2018	Access to information and privacy	22	163
2018	Security	13	1014
2018	Science and technology	22	1097
2018	Library services	27	48
2018	Legal services	20	480
2018	Administration and operations	19	3237
2018	Human resources	17	882
2018	Financial management	18	741
2018	Procurement	18	317
2018	Real property	17	408
2018	Materiel management	14	193
2018	Information management	20	449
2018	Information technology	19	949
2018	Internal audit	22	124
2018	Evaluation	24	182
2018	Data sciences	29	239
2018	Policy	22	963
2018	Project management	19	880
2018	Other services to the public	20	1208
2018	None of the above	17	2173

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	12	1139
2018	Health care practitioners	9	393
2018	Federal regulators	6	530
2018	Compliance, inspection and enforcement	8	2351
2018	Communications or public affairs	9	572
2018	Access to information and privacy	11	163
2018	Security	10	1014
2018	Science and technology	11	1097
2018	Library services	14	48
2018	Legal services	9	480
2018	Administration and operations	10	3236
2018	Human resources	9	882
2018	Financial management	11	741
2018	Procurement	12	317
2018	Real property	12	408
2018	Materiel management	13	193
2018	Information management	8	449
2018	Information technology	9	949
2018	Internal audit	10	124
2018	Evaluation	12	182
2018	Data sciences	13	239
2018	Policy	7	963
2018	Project management	9	880
2018	Other services to the public	10	1205
2018	None of the above	8	2172

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	7	1139
2018	Health care practitioners	5	393
2018	Federal regulators	7	530
2018	Compliance, inspection and enforcement	7	2351
2018	Communications or public affairs	7	572
2018	Access to information and privacy	8	164
2018	Security	6	1014
2018	Science and technology	7	1097
2018	Legal services	7	480
2018	Administration and operations	9	3236
2018	Human resources	9	882
2018	Financial management	9	741
2018	Procurement	6	317
2018	Real property	5	408
2018	Materiel management	12	193
2018	Information management	6	449
2018	Information technology	7	949
2018	Evaluation	10	182
2018	Data sciences	5	238
2018	Policy	6	963
2018	Project management	7	880
2018	Other services to the public	8	1205
2018	None of the above	7	2170

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	11	1139
2018	Health care practitioners	13	393
2018	Federal regulators	10	530
2018	Compliance, inspection and enforcement	9	2351
2018	Communications or public affairs	11	572
2018	Access to information and privacy	14	163
2018	Security	6	1014
2018	Science and technology	12	1097
2018	Legal services	9	480
2018	Administration and operations	11	3236
2018	Human resources	12	882
2018	Financial management	12	741
2018	Procurement	15	317
2018	Real property	10	408
2018	Materiel management	10	193
2018	Information management	11	449
2018	Information technology	11	949
2018	Evaluation	10	182
2018	Data sciences	9	238
2018	Policy	10	963
2018	Project management	11	880
2018	Other services to the public	9	1205
2018	None of the above	9	2171

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	10	1139
2018	Health care practitioners	8	393
2018	Federal regulators	9	530
2018	Compliance, inspection and enforcement	8	2351
2018	Communications or public affairs	10	572
2018	Access to information and privacy	13	163
2018	Security	6	1014
2018	Science and technology	7	1097
2018	Library services	11	48
2018	Legal services	7	480
2018	Administration and operations	11	3236
2018	Human resources	9	882
2018	Financial management	12	741
2018	Procurement	8	317
2018	Real property	8	408
2018	Materiel management	11	193
2018	Information management	12	449
2018	Information technology	9	949
2018	Internal audit	13	124
2018	Evaluation	14	182
2018	Data sciences	9	238
2018	Policy	12	963
2018	Project management	10	880
2018	Other services to the public	9	1206
2018	None of the above	10	2170

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	7	1138
2018	Health care practitioners	6	393
2018	Federal regulators	8	530
2018	Compliance, inspection and enforcement	8	2351
2018	Communications or public affairs	15	572
2018	Access to information and privacy	14	163
2018	Security	5	1014
2018	Science and technology	5	1097
2018	Legal services	8	480
2018	Administration and operations	12	3236
2018	Human resources	16	882
2018	Financial management	14	741
2018	Procurement	11	317
2018	Real property	8	408
2018	Materiel management	3	193
2018	Information management	12	449
2018	Information technology	12	949
2018	Evaluation	8	182
2018	Data sciences	16	238
2018	Policy	17	963
2018	Project management	17	880
2018	Other services to the public	7	1204
2018	None of the above	7	2171

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	10	1140
2018	Health care practitioners	13	393
2018	Federal regulators	7	530
2018	Compliance, inspection and enforcement	11	2351
2018	Communications or public affairs	13	572
2018	Access to information and privacy	12	163
2018	Security	10	1014
2018	Science and technology	11	1097
2018	Library services	15	48
2018	Legal services	11	480
2018	Administration and operations	12	3236
2018	Human resources	9	882
2018	Financial management	9	741
2018	Procurement	12	317
2018	Real property	10	408
2018	Materiel management	8	193
2018	Information management	12	449
2018	Information technology	10	949
2018	Internal audit	10	124
2018	Evaluation	10	182
2018	Data sciences	10	238
2018	Policy	12	963
2018	Project management	12	880
2018	Other services to the public	13	1205
2018	None of the above	12	2173

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	1140
2018	Health care practitioners	14	393
2018	Federal regulators	8	530
2018	Compliance, inspection and enforcement	11	2351
2018	Communications or public affairs	13	572
2018	Access to information and privacy	14	163
2018	Security	13	1014
2018	Science and technology	10	1097
2018	Library services	13	48
2018	Legal services	10	480
2018	Administration and operations	12	3236
2018	Human resources	11	882
2018	Financial management	13	741
2018	Procurement	12	317
2018	Real property	12	408
2018	Materiel management	10	193
2018	Information management	15	449
2018	Information technology	12	949
2018	Internal audit	14	124
2018	Evaluation	10	182
2018	Data sciences	12	238
2018	Policy	13	963
2018	Project management	12	880
2018	Other services to the public	10	1205
2018	None of the above	11	2172

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	25	1141
2018	Health care practitioners	28	393
2018	Federal regulators	30	530
2018	Compliance, inspection and enforcement	33	2351
2018	Communications or public affairs	30	572
2018	Access to information and privacy	24	164
2018	Security	38	1014
2018	Science and technology	31	1097
2018	Library services	34	48
2018	Legal services	31	480
2018	Administration and operations	29	3236
2018	Human resources	24	882
2018	Financial management	28	741
2018	Procurement	26	317
2018	Real property	32	408
2018	Materiel management	25	193
2018	Information management	28	449
2018	Information technology	30	949
2018	Internal audit	27	124
2018	Evaluation	27	182
2018	Data sciences	33	238
2018	Policy	35	963
2018	Project management	33	880
2018	Other services to the public	30	1207
2018	None of the above	29	2174

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	1140
2018	Health care practitioners	9	393
2018	Federal regulators	8	530
2018	Compliance, inspection and enforcement	9	2351
2018	Communications or public affairs	10	572
2018	Access to information and privacy	9	163
2018	Security	12	1014
2018	Science and technology	8	1097
2018	Library services	10	48
2018	Legal services	10	480
2018	Administration and operations	8	3236
2018	Human resources	9	882
2018	Financial management	9	741
2018	Procurement	6	317
2018	Real property	12	408
2018	Materiel management	6	193
2018	Information management	9	449
2018	Information technology	11	949
2018	Internal audit	7	124
2018	Evaluation	7	182
2018	Data sciences	7	238
2018	Policy	11	963
2018	Project management	10	880
2018	Other services to the public	7	1205
2018	None of the above	9	2169

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	43	1141
2018	Health care practitioners	42	393
2018	Federal regulators	47	530
2018	Compliance, inspection and enforcement	49	2351
2018	Communications or public affairs	44	572
2018	Access to information and privacy	45	164
2018	Security	51	1015
2018	Science and technology	48	1097
2018	Library services	45	48
2018	Legal services	50	480
2018	Administration and operations	46	3237
2018	Human resources	45	882
2018	Financial management	45	741
2018	Procurement	42	317
2018	Real property	45	408
2018	Materiel management	37	193
2018	Information management	44	449
2018	Information technology	46	949
2018	Internal audit	47	124
2018	Evaluation	44	182
2018	Data sciences	48	239
2018	Policy	51	963
2018	Project management	49	880
2018	Other services to the public	46	1211
2018	None of the above	47	2181

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	1	1139
2018	Health care practitioners	3	393
2018	Federal regulators	1	530
2018	Compliance, inspection and enforcement	2	2351
2018	Communications or public affairs	1	572
2018	Security	4	1014
2018	Science and technology	2	1097
2018	Administration and operations	1	3236
2018	Human resources	1	882
2018	Financial management	2	741
2018	Real property	1	408
2018	Materiel management	3	193
2018	Information management	1	449
2018	Information technology	2	949
2018	Evaluation	3	182
2018	Data sciences	2	238
2018	Policy	1	963
2018	Project management	2	880
2018	Other services to the public	1	1204
2018	None of the above	2	2170

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	49	1143
2018	Health care practitioners	57	393
2018	Federal regulators	58	530
2018	Compliance, inspection and enforcement	60	2352
2018	Communications or public affairs	51	572
2018	Access to information and privacy	49	164
2018	Security	64	1014
2018	Science and technology	55	1097
2018	Library services	51	48
2018	Legal services	60	480
2018	Administration and operations	54	3237
2018	Human resources	51	882
2018	Financial management	52	741
2018	Procurement	50	317
2018	Real property	59	408
2018	Materiel management	57	193
2018	Information management	53	449
2018	Information technology	56	949
2018	Internal audit	54	124
2018	Evaluation	52	182
2018	Data sciences	52	239
2018	Policy	59	963
2018	Project management	56	880
2018	Other services to the public	57	1214
2018	None of the above	58	2182

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	4	1140
2018	Health care practitioners	4	393
2018	Federal regulators	5	530
2018	Compliance, inspection and enforcement	5	2351
2018	Communications or public affairs	3	572
2018	Access to information and privacy	6	163
2018	Security	4	1014
2018	Science and technology	5	1097
2018	Legal services	2	480
2018	Administration and operations	4	3236
2018	Human resources	4	882
2018	Financial management	3	741
2018	Procurement	4	317
2018	Real property	7	408
2018	Materiel management	6	193
2018	Information management	5	449
2018	Information technology	4	949
2018	Internal audit	4	124
2018	Data sciences	2	238
2018	Policy	3	963
2018	Project management	3	880
2018	Other services to the public	3	1205
2018	None of the above	4	2172

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	1140
2018	Health care practitioners	15	393
2018	Federal regulators	12	530
2018	Compliance, inspection and enforcement	12	2351
2018	Communications or public affairs	11	572
2018	Access to information and privacy	11	163
2018	Security	14	1014
2018	Science and technology	12	1097
2018	Library services	13	48
2018	Legal services	15	480
2018	Administration and operations	12	3236
2018	Human resources	13	882
2018	Financial management	13	741
2018	Procurement	10	317
2018	Real property	15	408
2018	Materiel management	12	193
2018	Information management	12	449
2018	Information technology	12	949
2018	Internal audit	11	124
2018	Evaluation	12	182
2018	Data sciences	10	238
2018	Policy	12	963
2018	Project management	12	880
2018	Other services to the public	13	1207
2018	None of the above	14	2171

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	19	21	5	5	23	7	56	15	10020
2018	Health care practitioners	13	18	24	12	12	16	4	39	30	1984
2018	Federal regulators	15	18	21	9	8	23	5	47	24	4042
2018	Compliance, inspection and enforcement	14	19	23	9	11	20	4	44	26	16265
2018	Communications or public affairs	14	16	20	7	6	29	7	48	20	4502
2018	Access to information and privacy	24	18	20	5	4	22	6	58	13	1305
2018	Security	10	17	22	15	24	10	2	31	44	4473
2018	Science and technology	14	19	20	8	6	28	6	48	21	9781
2018	Library services	13	18	21	6	5	30	8	49	17	435
2018	Legal services	12	15	23	9	9	28	6	40	26	3180
2018	Administration and operations	19	20	21	8	7	21	5	52	20	23466
2018	Human resources	20	22	18	7	4	23	6	59	15	8439
2018	Financial management	18	19	21	6	5	24	7	53	16	6503
2018	Procurement	20	22	22	6	5	20	5	56	15	2739
2018	Real property	16	20	25	8	10	17	4	45	23	2789
2018	Materiel management	20	25	23	8	9	12	3	54	19	1478
2018	Information management	20	18	20	7	6	22	6	53	19	3484
2018	Information technology	19	18	21	4	4	27	7	56	13	10371
2018	Internal audit	16	19	20	5	5	28	7	54	15	1132
2018	Evaluation	13	15	18	8	7	32	7	46	23	1441
2018	Data sciences	17	16	16	5	5	32	9	55	17	2395
2018	Policy	12	14	19	8	6	33	7	44	24	8202
2018	Project management	15	19	21	7	7	26	5	49	21	6941
2018	Other services to the public	17	19	22	9	9	19	5	48	23	8239
2018	None of the above	15	18	23	8	10	20	5	44	25	14838
2017	Client contact centre	19	20	18	5	5	24	9	58	15	10122
2017	Health care practitioners	13	21	19	11	11	19	5	45	30	2144
2017	Federal regulators	15	17	20	8	9	25	6	46	25	4031
2017	Compliance, inspection and enforcement	15	18	21	8	11	23	6	45	26	16394
2017	Communications or public affairs	13	15	19	7	5	31	9	48	21	4250
2017	Access to information and privacy	20	15	19	5	6	25	9	54	17	1279
2017	Security	10	17	21	13	22	13	4	32	42	4925
2017	Science and technology	14	19	17	7	7	28	8	52	21	11117
2017	Library services	16	15	16	5	6	33	11	54	18	513
2017	Legal services	12	13	19	8	8	32	8	42	27	3461
2017	Administration and operations	18	20	19	7	7	21	7	53	21	25915
2017	Human resources	19	22	17	6	5	24	7	60	16	8338
2017	Financial management	18	19	18	6	6	26	9	55	18	6792
2017	Procurement	19	22	22	5	6	20	6	55	15	2790
2017	Real property	17	22	21	8	8	17	6	51	21	2946
2017	Materiel management	22	26	20	7	7	15	4	59	17	1530
2017	Information management	19	19	19	7	6	24	8	55	18	3688
2017	Information technology	19	18	18	5	4	27	9	58	14	11568
2017	Internal audit	15	18	15	5	5	33	9	57	16	974
2017	Evaluation	14	16	16	6	8	32	9	50	23	1330
2017	Data sciences	17	15	15	5	5	33	10	58	16	2216
2017	Policy	11	14	18	8	7	34	9	44	26	8126
2017	Project management	14	18	20	7	7	26	8	49	21	7151
2017	Other services to the public	17	18	19	8	9	22	7	50	24	8276
2017	None of the above	16	18	20	8	9	22	7	48	24	21023
2014	Client contact centre	17	20	19	6	5	24	8	56	16	10916
2014	Health care practitioners	13	19	21	12	12	18	5	42	31	2483
2014	Federal regulators	16	16	19	7	8	28	7	48	23	4885
2014	Compliance, inspection and enforcement	16	19	20	8	9	23	5	48	24	19032
2014	Communications or public affairs	13	15	20	6	6	31	9	47	20	4594
2014	Access to information and privacy	20	18	20	5	5	25	8	55	15	1330
2014	Security	11	20	23	13	16	15	3	37	34	6373
2014	Science and technology	14	20	18	7	6	29	7	52	20	10894
2014	Library services	14	17	18	5	6	35	5	51	19	521
2014	Legal services	12	14	19	8	7	33	7	43	24	3614
2014	Administration and operations	17	20	19	8	7	23	7	52	20	29211
2014	Human resources	20	21	18	6	5	24	7	58	17	8777
2014	Financial management	16	18	19	6	5	28	8	53	17	7441
2014	Procurement	16	23	21	6	6	23	5	54	17	2959
2014	Real property	16	20	23	7	7	21	6	50	19	3470
2014	Materiel management	20	25	20	8	9	15	4	55	20	1940
2014	Information management	17	18	20	7	6	25	7	52	19	4632
2014	Information technology	17	18	19	5	4	29	8	56	14	13575
2014	Internal audit	15	18	17	6	7	28	8	52	21	1097
2014	Evaluation	13	15	18	7	6	33	9	47	23	1669
2014	Other services to the public	16	20	20	8	8	22	6	50	23	11737
2014	None of the above	14	18	20	8	8	25	6	47	24	26748

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	33	17	5	4	7	1	73	9	10021
2018	Health care practitioners	24	31	21	10	9	5	0	59	20	1986
2018	Federal regulators	28	31	20	8	7	6	1	63	15	4044
2018	Compliance, inspection and enforcement	26	32	19	9	8	6	0	62	18	16248
2018	Communications or public affairs	27	33	18	6	4	10	1	68	12	4507
2018	Access to information and privacy	39	30	16	4	3	8	1	75	8	1308
2018	Security	17	26	21	14	19	3	0	45	34	4467
2018	Science and technology	28	34	18	7	4	8	1	68	12	9782
2018	Library services	26	34	17	7	4	11	1	68	12	436
2018	Legal services	24	29	20	8	7	11	1	60	18	3194
2018	Administration and operations	32	32	18	6	5	7	1	69	12	23438
2018	Human resources	34	34	15	5	3	7	1	74	9	8444
2018	Financial management	32	34	17	5	4	7	1	72	10	6503
2018	Procurement	34	33	17	5	4	6	0	72	9	2734
2018	Real property	27	33	19	8	7	6	0	64	16	2790
2018	Materiel management	34	31	18	8	6	3	1	67	14	1476
2018	Information management	34	30	17	6	4	8	1	70	11	3479
2018	Information technology	33	32	18	4	3	9	1	73	8	10377
2018	Internal audit	31	34	17	4	3	8	1	73	8	1131
2018	Evaluation	28	32	18	7	5	11	1	67	13	1443
2018	Data sciences	32	32	14	6	3	11	2	73	11	2398
2018	Policy	25	31	18	8	5	12	1	64	15	8199
2018	Project management	29	32	18	7	5	8	1	67	13	6937
2018	Other services to the public	29	31	18	8	6	7	1	65	16	8237
2018	None of the above	27	28	20	8	8	8	1	60	17	14820
2017	Client contact centre	32	33	15	5	4	9	1	73	9	10096
2017	Health care practitioners	24	33	16	10	10	7	1	62	21	2137
2017	Federal regulators	27	31	18	9	7	8	1	63	17	4025
2017	Compliance, inspection and enforcement	26	31	18	9	8	8	1	62	19	16381
2017	Communications or public affairs	27	31	17	7	4	13	2	67	13	4249
2017	Access to information and privacy	35	29	17	5	4	10	2	71	10	1275
2017	Security	16	25	20	14	19	5	1	44	35	4914
2017	Science and technology	28	35	16	6	4	9	1	70	12	11112
2017	Library services	30	33	14	5	4	13	2	73	10	511
2017	Legal services	24	29	18	8	6	13	1	62	17	3451
2017	Administration and operations	31	31	17	7	5	8	1	68	13	25875
2017	Human resources	32	35	15	5	3	8	1	73	10	8323
2017	Financial management	31	33	16	5	4	9	1	72	11	6791
2017	Procurement	33	33	18	5	4	6	1	71	10	2788
2017	Real property	28	34	18	7	6	6	1	67	14	2943
2017	Materiel management	35	33	15	7	6	4	1	72	13	1528
2017	Information management	32	31	16	6	4	9	1	71	11	3685
2017	Information technology	32	31	16	4	3	11	1	72	9	11562
2017	Internal audit	32	32	16	4	4	9	2	72	9	972
2017	Evaluation	28	32	16	5	5	13	1	70	12	1331
2017	Data sciences	31	31	16	5	3	12	2	72	10	2216
2017	Policy	23	30	17	8	6	14	1	63	17	8112
2017	Project management	27	31	18	7	5	10	1	66	14	7145
2017	Other services to the public	30	28	17	8	7	9	1	65	16	8263
2017	None of the above	27	29	18	8	7	9	1	63	17	20990
2014	Client contact centre	29	34	17	5	4	10	1	71	10	10915
2014	Health care practitioners	20	28	21	11	10	9	1	54	23	2481
2014	Federal regulators	26	29	19	7	6	12	1	63	15	4886
2014	Compliance, inspection and enforcement	27	31	18	8	7	8	1	64	16	19024
2014	Communications or public affairs	24	28	20	7	4	16	2	63	13	4592
2014	Access to information and privacy	33	28	17	6	4	11	2	69	11	1331
2014	Security	16	28	22	13	14	6	1	47	29	6366
2014	Science and technology	26	34	18	6	4	11	1	68	12	10888
2014	Library services	23	30	16	8	5	17	1	65	16	521
2014	Legal services	23	27	19	7	6	17	1	61	16	3611
2014	Administration and operations	28	31	18	7	5	10	1	66	13	29197
2014	Human resources	31	32	16	6	4	10	1	71	11	8770
2014	Financial management	27	31	19	5	4	13	1	68	10	7438
2014	Procurement	28	34	18	5	4	10	1	69	11	2959
2014	Real property	26	31	21	7	5	9	1	64	13	3470
2014	Materiel management	30	34	17	6	7	6	0	68	14	1937
2014	Information management	29	30	19	6	4	11	1	68	11	4630
2014	Information technology	28	30	18	4	3	15	1	69	9	13571
2014	Internal audit	27	33	17	6	5	10	2	68	13	1096
2014	Evaluation	24	28	17	7	5	17	2	64	14	1667
2014	Other services to the public	27	29	19	8	6	10	1	63	15	11737
2014	None of the above	23	29	19	8	7	13	1	61	17	26744

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	7	93	10037
2018	Health care practitioners	9	91	1987
2018	Federal regulators	9	91	4042
2018	Compliance, inspection and enforcement	10	90	16279
2018	Communications or public affairs	6	94	4504
2018	Access to information and privacy	6	94	1314
2018	Security	17	83	4478
2018	Science and technology	6	94	9783
2018	Library services	5	95	436
2018	Legal services	8	92	3195
2018	Administration and operations	7	93	23476
2018	Human resources	5	95	8432
2018	Financial management	6	94	6502
2018	Procurement	5	95	2725
2018	Real property	8	92	2793
2018	Materiel management	6	94	1484
2018	Information management	7	93	3473
2018	Information technology	5	95	10385
2018	Internal audit	6	94	1136
2018	Evaluation	7	93	1437
2018	Data sciences	6	94	2403
2018	Policy	7	93	8200
2018	Project management	8	92	6946
2018	Other services to the public	9	91	8238
2018	None of the above	8	92	14849

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	34	688
2018	Health care practitioners	35	165
2018	Federal regulators	31	350
2018	Compliance, inspection and enforcement	31	1618
2018	Communications or public affairs	42	274
2018	Access to information and privacy	44	76
2018	Security	43	588
2018	Science and technology	41	579
2018	Library services	57	23
2018	Legal services	33	241
2018	Administration and operations	37	1613
2018	Human resources	37	399
2018	Financial management	33	406
2018	Procurement	34	143
2018	Real property	32	201
2018	Materiel management	33	89
2018	Information management	33	249
2018	Information technology	34	540
2018	Internal audit	30	72
2018	Evaluation	36	105
2018	Data sciences	34	140
2018	Policy	36	598
2018	Project management	37	532
2018	Other services to the public	35	671
2018	None of the above	40	1141

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	75	690
2018	Health care practitioners	67	165
2018	Federal regulators	80	350
2018	Compliance, inspection and enforcement	80	1618
2018	Communications or public affairs	76	274
2018	Access to information and privacy	81	77
2018	Security	76	588
2018	Science and technology	73	579
2018	Legal services	82	241
2018	Administration and operations	77	1614
2018	Human resources	75	399
2018	Financial management	80	406
2018	Procurement	67	143
2018	Real property	75	201
2018	Materiel management	75	89
2018	Information management	78	252
2018	Information technology	75	540
2018	Evaluation	76	105
2018	Data sciences	82	140
2018	Policy	81	598
2018	Project management	79	532
2018	Other services to the public	72	680
2018	None of the above	75	1144

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	2	687
2018	Federal regulators	4	350
2018	Compliance, inspection and enforcement	2	1618
2018	Communications or public affairs	4	274
2018	Security	4	588
2018	Science and technology	4	578
2018	Legal services	4	241
2018	Administration and operations	4	1613
2018	Human resources	4	399
2018	Financial management	6	406
2018	Procurement	5	143
2018	Real property	4	201
2018	Materiel management	6	89
2018	Information management	4	249
2018	Information technology	5	540
2018	Data sciences	3	139
2018	Policy	4	598
2018	Project management	4	532
2018	Other services to the public	3	669
2018	None of the above	4	1138

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	1	687
2018	Health care practitioners	10	165
2018	Compliance, inspection and enforcement	2	1618
2018	Communications or public affairs	0	274
2018	Access to information and privacy	0	75
2018	Security	23	588
2018	Library services	0	23
2018	Administration and operations	1	1613
2018	Information management	0	249
2018	Data sciences	0	139
2018	None of the above	4	1139

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	5	687
2018	Health care practitioners	7	165
2018	Federal regulators	6	350
2018	Compliance, inspection and enforcement	6	1618
2018	Communications or public affairs	6	274
2018	Access to information and privacy	10	75
2018	Security	11	588
2018	Science and technology	8	578
2018	Legal services	8	241
2018	Administration and operations	7	1613
2018	Human resources	5	399
2018	Financial management	3	406
2018	Procurement	11	143
2018	Real property	8	201
2018	Materiel management	14	89
2018	Information management	10	249
2018	Information technology	8	540
2018	Data sciences	7	139
2018	Policy	7	598
2018	Project management	6	532
2018	Other services to the public	6	669
2018	None of the above	6	1139

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	689
2018	Health care practitioners	12	165
2018	Federal regulators	14	350
2018	Compliance, inspection and enforcement	12	1618
2018	Communications or public affairs	6	274
2018	Access to information and privacy	6	75
2018	Security	12	588
2018	Science and technology	5	578
2018	Legal services	5	241
2018	Administration and operations	7	1613
2018	Human resources	3	399
2018	Financial management	3	406
2018	Real property	7	201
2018	Information management	4	249
2018	Information technology	3	540
2018	Data sciences	5	139
2018	Policy	4	598
2018	Project management	7	532
2018	Other services to the public	16	670
2018	None of the above	7	1139

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	687
2018	Health care practitioners	5	165
2018	Federal regulators	10	350
2018	Compliance, inspection and enforcement	8	1618
2018	Communications or public affairs	5	274
2018	Access to information and privacy	8	75
2018	Security	10	588
2018	Science and technology	7	578
2018	Legal services	7	241
2018	Administration and operations	8	1613
2018	Human resources	10	399
2018	Financial management	7	406
2018	Procurement	9	143
2018	Real property	10	201
2018	Materiel management	8	89
2018	Information management	7	249
2018	Information technology	11	540
2018	Internal audit	10	72
2018	Evaluation	7	105
2018	Policy	8	598
2018	Project management	6	532
2018	Other services to the public	9	669
2018	None of the above	10	1139

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	25	685
2018	Health care practitioners	30	167
2018	Federal regulators	29	350
2018	Compliance, inspection and enforcement	29	1616
2018	Communications or public affairs	16	277
2018	Access to information and privacy	16	74
2018	Security	35	584
2018	Science and technology	20	581
2018	Library services	20	23
2018	Legal services	23	241
2018	Administration and operations	23	1609
2018	Human resources	19	398
2018	Financial management	26	409
2018	Procurement	20	144
2018	Real property	18	202
2018	Materiel management	18	88
2018	Information management	19	250
2018	Information technology	28	539
2018	Internal audit	41	72
2018	Evaluation	23	105
2018	Data sciences	29	139
2018	Policy	27	596
2018	Project management	25	530
2018	Other services to the public	24	669
2018	None of the above	22	1141

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	685
2018	Health care practitioners	13	167
2018	Federal regulators	22	349
2018	Compliance, inspection and enforcement	22	1616
2018	Communications or public affairs	13	277
2018	Access to information and privacy	17	74
2018	Security	23	584
2018	Science and technology	22	580
2018	Legal services	14	241
2018	Administration and operations	17	1609
2018	Human resources	16	398
2018	Financial management	22	409
2018	Procurement	15	144
2018	Real property	17	202
2018	Materiel management	12	88
2018	Information management	16	251
2018	Information technology	25	539
2018	Evaluation	26	105
2018	Data sciences	28	139
2018	Policy	24	596
2018	Project management	20	530
2018	Other services to the public	20	670
2018	None of the above	18	1141

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	684
2018	Health care practitioners	10	167
2018	Federal regulators	18	349
2018	Compliance, inspection and enforcement	19	1616
2018	Communications or public affairs	8	277
2018	Access to information and privacy	8	74
2018	Security	24	584
2018	Science and technology	13	580
2018	Legal services	10	241
2018	Administration and operations	13	1609
2018	Human resources	11	398
2018	Financial management	16	409
2018	Procurement	11	144
2018	Real property	10	202
2018	Materiel management	6	88
2018	Information management	11	250
2018	Information technology	19	539
2018	Evaluation	13	105
2018	Data sciences	15	139
2018	Policy	13	596
2018	Project management	13	530
2018	Other services to the public	13	670
2018	None of the above	11	1140

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	684
2018	Health care practitioners	6	167
2018	Federal regulators	4	349
2018	Compliance, inspection and enforcement	7	1616
2018	Communications or public affairs	6	277
2018	Security	10	584
2018	Science and technology	6	580
2018	Legal services	5	241
2018	Administration and operations	5	1609
2018	Human resources	4	398
2018	Financial management	5	409
2018	Procurement	4	144
2018	Real property	4	202
2018	Information management	6	250
2018	Information technology	7	539
2018	Internal audit	9	72
2018	Evaluation	5	105
2018	Data sciences	5	139
2018	Policy	6	596
2018	Project management	5	530
2018	Other services to the public	7	667
2018	None of the above	5	1140

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	685
2018	Health care practitioners	17	167
2018	Federal regulators	27	349
2018	Compliance, inspection and enforcement	27	1616
2018	Communications or public affairs	33	277
2018	Access to information and privacy	27	74
2018	Security	19	584
2018	Science and technology	25	580
2018	Legal services	25	241
2018	Administration and operations	27	1609
2018	Human resources	27	398
2018	Financial management	27	409
2018	Procurement	37	144
2018	Real property	25	202
2018	Materiel management	28	88
2018	Information management	28	250
2018	Information technology	22	539
2018	Evaluation	32	105
2018	Data sciences	27	139
2018	Policy	30	596
2018	Project management	32	530
2018	Other services to the public	24	667
2018	None of the above	25	1142

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	20	685
2018	Health care practitioners	18	167
2018	Federal regulators	29	349
2018	Compliance, inspection and enforcement	32	1616
2018	Communications or public affairs	29	277
2018	Access to information and privacy	27	74
2018	Security	38	584
2018	Science and technology	33	580
2018	Library services	44	23
2018	Legal services	38	241
2018	Administration and operations	26	1609
2018	Human resources	19	398
2018	Financial management	22	409
2018	Procurement	25	144
2018	Real property	27	202
2018	Materiel management	22	88
2018	Information management	23	251
2018	Information technology	25	539
2018	Internal audit	31	72
2018	Evaluation	18	105
2018	Data sciences	36	139
2018	Policy	34	596
2018	Project management	27	530
2018	Other services to the public	31	671
2018	None of the above	28	1142

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	4	684
2018	Federal regulators	2	349
2018	Compliance, inspection and enforcement	4	1616
2018	Communications or public affairs	5	277
2018	Access to information and privacy	0	74
2018	Security	9	584
2018	Science and technology	2	580
2018	Legal services	5	241
2018	Administration and operations	3	1609
2018	Human resources	4	398
2018	Financial management	2	409
2018	Real property	3	202
2018	Information management	2	250
2018	Information technology	4	539
2018	Policy	4	596
2018	Project management	3	530
2018	Other services to the public	3	666
2018	None of the above	3	1141

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	2	684
2018	Federal regulators	2	349
2018	Compliance, inspection and enforcement	2	1616
2018	Communications or public affairs	3	277
2018	Security	4	584
2018	Science and technology	1	580
2018	Legal services	3	241
2018	Administration and operations	1	1609
2018	Procurement	0	144
2018	Information technology	2	539
2018	Policy	3	596
2018	Project management	2	530
2018	Other services to the public	2	666
2018	None of the above	2	1140

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	684
2018	Health care practitioners	7	167
2018	Federal regulators	6	349
2018	Compliance, inspection and enforcement	9	1616
2018	Communications or public affairs	5	277
2018	Access to information and privacy	7	74
2018	Security	12	584
2018	Science and technology	5	580
2018	Legal services	10	241
2018	Administration and operations	8	1609
2018	Human resources	5	398
2018	Financial management	6	409
2018	Procurement	8	144
2018	Real property	4	202
2018	Materiel management	6	88
2018	Information management	4	250
2018	Information technology	6	539
2018	Evaluation	6	105
2018	Data sciences	6	139
2018	Policy	7	596
2018	Project management	9	530
2018	Other services to the public	8	669
2018	None of the above	8	1140

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	13	684
2018	Health care practitioners	9	167
2018	Federal regulators	17	349
2018	Compliance, inspection and enforcement	17	1616
2018	Communications or public affairs	17	277
2018	Access to information and privacy	19	74
2018	Security	14	584
2018	Science and technology	10	580
2018	Legal services	22	241
2018	Administration and operations	16	1609
2018	Human resources	17	398
2018	Financial management	16	409
2018	Procurement	14	144
2018	Real property	7	202
2018	Materiel management	14	88
2018	Information management	11	250
2018	Information technology	11	539
2018	Evaluation	16	105
2018	Data sciences	16	139
2018	Policy	18	596
2018	Project management	15	530
2018	Other services to the public	15	669
2018	None of the above	14	1142

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Health care practitioners	0	167
2018	Compliance, inspection and enforcement	1	1616
2018	Security	2	584
2018	Science and technology	0	580
2018	Library services	0	23
2018	Administration and operations	0	1609
2018	Real property	0	202
2018	Policy	1	596
2018	Other services to the public	1	666
2018	None of the above	1	1140

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	17	684
2018	Health care practitioners	19	167
2018	Federal regulators	13	349
2018	Compliance, inspection and enforcement	17	1616
2018	Communications or public affairs	15	277
2018	Access to information and privacy	23	75
2018	Security	18	584
2018	Science and technology	10	580
2018	Library services	21	23
2018	Legal services	21	241
2018	Administration and operations	20	1610
2018	Human resources	20	398
2018	Financial management	17	409
2018	Procurement	12	144
2018	Real property	16	202
2018	Materiel management	20	88
2018	Information management	22	251
2018	Information technology	16	539
2018	Internal audit	8	72
2018	Evaluation	15	105
2018	Data sciences	16	140
2018	Policy	15	596
2018	Project management	19	530
2018	Other services to the public	19	668
2018	None of the above	17	1142

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	1	684
2018	Health care practitioners	0	167
2018	Federal regulators	0	349
2018	Compliance, inspection and enforcement	0	1616
2018	Access to information and privacy	0	74
2018	Security	0	584
2018	Legal services	0	241
2018	Human resources	0	398
2018	Materiel management	0	88
2018	Evaluation	0	105
2018	Data sciences	0	139
2018	None of the above	1	1141

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	22	686
2018	Health care practitioners	22	167
2018	Federal regulators	15	349
2018	Compliance, inspection and enforcement	14	1616
2018	Communications or public affairs	18	277
2018	Access to information and privacy	29	74
2018	Security	17	584
2018	Science and technology	17	581
2018	Legal services	12	241
2018	Administration and operations	19	1609
2018	Human resources	21	398
2018	Financial management	19	409
2018	Procurement	25	144
2018	Real property	26	202
2018	Materiel management	28	88
2018	Information management	25	252
2018	Information technology	21	539
2018	Evaluation	23	105
2018	Data sciences	12	141
2018	Policy	13	596
2018	Project management	18	530
2018	Other services to the public	18	669
2018	None of the above	21	1145

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	30	688
2018	Health care practitioners	31	167
2018	Federal regulators	30	350
2018	Compliance, inspection and enforcement	27	1619
2018	Communications or public affairs	31	276
2018	Access to information and privacy	40	77
2018	Security	25	588
2018	Science and technology	26	579
2018	Library services	28	23
2018	Legal services	27	241
2018	Administration and operations	30	1616
2018	Human resources	29	398
2018	Financial management	29	408
2018	Procurement	33	143
2018	Real property	31	202
2018	Materiel management	35	88
2018	Information management	34	250
2018	Information technology	30	538
2018	Internal audit	22	72
2018	Evaluation	25	105
2018	Data sciences	27	141
2018	Policy	30	598
2018	Project management	31	532
2018	Other services to the public	31	675
2018	None of the above	30	1148

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	15	687
2018	Health care practitioners	15	167
2018	Federal regulators	14	350
2018	Compliance, inspection and enforcement	15	1619
2018	Communications or public affairs	15	276
2018	Access to information and privacy	16	75
2018	Security	17	588
2018	Science and technology	14	579
2018	Legal services	10	241
2018	Administration and operations	15	1615
2018	Human resources	18	398
2018	Financial management	14	408
2018	Procurement	15	143
2018	Real property	17	202
2018	Materiel management	22	88
2018	Information management	16	250
2018	Information technology	13	538
2018	Evaluation	11	105
2018	Data sciences	13	140
2018	Policy	14	598
2018	Project management	16	532
2018	Other services to the public	15	671
2018	None of the above	14	1145

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	4	686
2018	Health care practitioners	5	167
2018	Federal regulators	6	350
2018	Compliance, inspection and enforcement	3	1619
2018	Communications or public affairs	5	276
2018	Security	4	588
2018	Science and technology	4	579
2018	Library services	0	23
2018	Legal services	4	241
2018	Administration and operations	5	1615
2018	Human resources	3	398
2018	Financial management	6	408
2018	Procurement	6	143
2018	Real property	6	202
2018	Materiel management	7	88
2018	Information management	5	251
2018	Information technology	5	538
2018	Internal audit	0	72
2018	Data sciences	4	140
2018	Policy	7	598
2018	Project management	7	532
2018	Other services to the public	5	668
2018	None of the above	5	1147

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	19	687
2018	Health care practitioners	19	167
2018	Federal regulators	16	350
2018	Compliance, inspection and enforcement	21	1619
2018	Communications or public affairs	13	276
2018	Access to information and privacy	23	76
2018	Security	24	588
2018	Science and technology	12	579
2018	Legal services	12	241
2018	Administration and operations	18	1616
2018	Human resources	7	398
2018	Financial management	17	408
2018	Procurement	15	143
2018	Real property	20	202
2018	Materiel management	26	88
2018	Information management	19	251
2018	Information technology	15	538
2018	Evaluation	13	105
2018	Data sciences	12	140
2018	Policy	11	598
2018	Project management	14	532
2018	Other services to the public	19	671
2018	None of the above	17	1149

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	4	686
2018	Health care practitioners	7	167
2018	Federal regulators	4	350
2018	Compliance, inspection and enforcement	3	1619
2018	Communications or public affairs	5	276
2018	Security	6	588
2018	Science and technology	4	579
2018	Legal services	3	241
2018	Administration and operations	5	1615
2018	Human resources	6	398
2018	Financial management	4	408
2018	Procurement	4	143
2018	Real property	4	202
2018	Information management	5	250
2018	Information technology	4	538
2018	Data sciences	4	139
2018	Policy	6	598
2018	Project management	4	532
2018	Other services to the public	5	668
2018	None of the above	4	1145

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	6	686
2018	Health care practitioners	9	167
2018	Federal regulators	7	350
2018	Compliance, inspection and enforcement	9	1619
2018	Communications or public affairs	3	276
2018	Access to information and privacy	7	75
2018	Security	8	588
2018	Science and technology	3	579
2018	Legal services	4	241
2018	Administration and operations	6	1615
2018	Human resources	4	398
2018	Financial management	4	408
2018	Procurement	3	143
2018	Real property	8	202
2018	Materiel management	13	88
2018	Information management	8	250
2018	Information technology	4	538
2018	Evaluation	7	105
2018	Data sciences	3	140
2018	Policy	4	598
2018	Project management	5	532
2018	Other services to the public	8	669
2018	None of the above	8	1145

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	9	686
2018	Health care practitioners	10	167
2018	Federal regulators	6	350
2018	Compliance, inspection and enforcement	8	1619
2018	Communications or public affairs	11	276
2018	Access to information and privacy	10	75
2018	Security	11	588
2018	Science and technology	7	579
2018	Legal services	6	241
2018	Administration and operations	8	1615
2018	Human resources	10	398
2018	Financial management	10	408
2018	Procurement	10	143
2018	Real property	8	202
2018	Materiel management	11	88
2018	Information management	5	250
2018	Information technology	8	538
2018	Evaluation	6	105
2018	Data sciences	11	139
2018	Policy	8	598
2018	Project management	11	532
2018	Other services to the public	11	669
2018	None of the above	7	1144

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	9	687
2018	Health care practitioners	12	166
2018	Federal regulators	9	350
2018	Compliance, inspection and enforcement	7	1619
2018	Communications or public affairs	8	276
2018	Access to information and privacy	7	75
2018	Security	9	588
2018	Science and technology	7	579
2018	Library services	23	23
2018	Legal services	11	241
2018	Administration and operations	9	1616
2018	Human resources	9	398
2018	Financial management	7	408
2018	Procurement	6	143
2018	Real property	8	202
2018	Information management	11	250
2018	Information technology	8	538
2018	Evaluation	7	105
2018	Data sciences	7	140
2018	Policy	9	598
2018	Project management	6	532
2018	Other services to the public	10	669
2018	None of the above	10	1145

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	46	687
2018	Health care practitioners	45	167
2018	Federal regulators	54	351
2018	Compliance, inspection and enforcement	50	1619
2018	Communications or public affairs	47	276
2018	Access to information and privacy	37	75
2018	Security	48	588
2018	Science and technology	55	580
2018	Library services	33	23
2018	Legal services	54	241
2018	Administration and operations	48	1615
2018	Human resources	48	398
2018	Financial management	47	408
2018	Procurement	48	143
2018	Real property	46	202
2018	Materiel management	44	88
2018	Information management	46	252
2018	Information technology	48	538
2018	Internal audit	57	72
2018	Evaluation	54	105
2018	Data sciences	54	139
2018	Policy	52	598
2018	Project management	50	531
2018	Other services to the public	45	677
2018	None of the above	49	1147

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	7	641
2018	Health care practitioners	5	150
2018	Federal regulators	4	329
2018	Compliance, inspection and enforcement	4	1474
2018	Communications or public affairs	4	264
2018	Access to information and privacy	10	71
2018	Security	6	536
2018	Science and technology	3	561
2018	Legal services	4	231
2018	Administration and operations	5	1514
2018	Human resources	6	380
2018	Financial management	6	389
2018	Procurement	6	138
2018	Information management	5	230
2018	Information technology	5	518
2018	Evaluation	6	97
2018	Data sciences	5	133
2018	Policy	5	572
2018	Project management	6	509
2018	Other services to the public	7	616
2018	None of the above	5	1061

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	14	642
2018	Health care practitioners	17	150
2018	Federal regulators	15	329
2018	Compliance, inspection and enforcement	11	1474
2018	Communications or public affairs	22	264
2018	Access to information and privacy	22	70
2018	Security	8	536
2018	Science and technology	17	561
2018	Library services	26	23
2018	Legal services	12	231
2018	Administration and operations	14	1514
2018	Human resources	19	380
2018	Financial management	15	389
2018	Procurement	15	138
2018	Real property	13	187
2018	Materiel management	10	77
2018	Information management	15	230
2018	Information technology	12	518
2018	Internal audit	13	69
2018	Evaluation	17	97
2018	Data sciences	19	133
2018	Policy	18	572
2018	Project management	18	509
2018	Other services to the public	13	614
2018	None of the above	11	1061

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	5	641
2018	Health care practitioners	3	150
2018	Federal regulators	3	329
2018	Compliance, inspection and enforcement	3	1474
2018	Communications or public affairs	2	264
2018	Access to information and privacy	7	70
2018	Security	3	536
2018	Science and technology	3	561
2018	Library services	0	23
2018	Legal services	4	231
2018	Administration and operations	4	1514
2018	Human resources	6	380
2018	Financial management	4	389
2018	Procurement	5	138
2018	Materiel management	0	77
2018	Information technology	4	518
2018	Policy	2	572
2018	Project management	3	509
2018	Other services to the public	4	614
2018	None of the above	3	1060

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	3	641
2018	Federal regulators	3	329
2018	Compliance, inspection and enforcement	2	1474
2018	Communications or public affairs	2	264
2018	Security	2	536
2018	Science and technology	2	561
2018	Library services	0	23
2018	Administration and operations	3	1514
2018	Human resources	3	380
2018	Financial management	3	389
2018	Information technology	2	518
2018	Internal audit	0	69
2018	Policy	1	572
2018	Project management	3	509
2018	Other services to the public	3	615
2018	None of the above	2	1060

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	3	641
2018	Federal regulators	2	329
2018	Compliance, inspection and enforcement	2	1474
2018	Communications or public affairs	4	264
2018	Security	1	536
2018	Science and technology	3	561
2018	Legal services	3	231
2018	Administration and operations	3	1514
2018	Human resources	4	380
2018	Financial management	2	389
2018	Materiel management	8	77
2018	Information management	3	230
2018	Information technology	2	518
2018	Policy	2	572
2018	Project management	3	509
2018	Other services to the public	5	614
2018	None of the above	4	1061

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	4	641
2018	Federal regulators	3	329
2018	Compliance, inspection and enforcement	4	1474
2018	Communications or public affairs	4	264
2018	Access to information and privacy	7	70
2018	Security	3	536
2018	Science and technology	3	561
2018	Administration and operations	5	1514
2018	Human resources	5	380
2018	Financial management	6	389
2018	Procurement	3	138
2018	Real property	3	187
2018	Information management	7	230
2018	Information technology	4	518
2018	Policy	2	572
2018	Project management	3	509
2018	Other services to the public	3	614
2018	None of the above	4	1060

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	3	641
2018	Health care practitioners	5	150
2018	Federal regulators	5	329
2018	Compliance, inspection and enforcement	4	1474
2018	Communications or public affairs	13	264
2018	Access to information and privacy	11	70
2018	Security	3	536
2018	Science and technology	2	561
2018	Legal services	6	231
2018	Administration and operations	10	1514
2018	Human resources	10	380
2018	Financial management	7	389
2018	Procurement	11	138
2018	Real property	4	187
2018	Information management	11	230
2018	Information technology	6	519
2018	Data sciences	12	133
2018	Policy	11	572
2018	Project management	11	509
2018	Other services to the public	6	614
2018	None of the above	6	1061

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	14	643
2018	Health care practitioners	10	150
2018	Federal regulators	9	329
2018	Compliance, inspection and enforcement	10	1474
2018	Communications or public affairs	14	264
2018	Access to information and privacy	15	70
2018	Security	8	536
2018	Science and technology	12	561
2018	Legal services	12	231
2018	Administration and operations	13	1514
2018	Human resources	9	380
2018	Financial management	12	389
2018	Procurement	10	138
2018	Real property	8	187
2018	Materiel management	11	77
2018	Information management	15	230
2018	Information technology	13	518
2018	Evaluation	12	97
2018	Data sciences	8	133
2018	Policy	11	572
2018	Project management	12	509
2018	Other services to the public	13	615
2018	None of the above	11	1061

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	11	642
2018	Health care practitioners	10	150
2018	Federal regulators	11	329
2018	Compliance, inspection and enforcement	9	1474
2018	Communications or public affairs	11	264
2018	Access to information and privacy	19	70
2018	Security	11	536
2018	Science and technology	9	561
2018	Library services	23	23
2018	Legal services	12	231
2018	Administration and operations	12	1515
2018	Human resources	12	380
2018	Financial management	11	389
2018	Procurement	8	138
2018	Real property	5	187
2018	Materiel management	15	77
2018	Information management	14	230
2018	Information technology	10	518
2018	Internal audit	8	69
2018	Evaluation	9	97
2018	Data sciences	8	134
2018	Policy	9	572
2018	Project management	9	509
2018	Other services to the public	11	616
2018	None of the above	10	1061

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	23	644
2018	Health care practitioners	19	150
2018	Federal regulators	25	329
2018	Compliance, inspection and enforcement	26	1474
2018	Communications or public affairs	25	264
2018	Access to information and privacy	26	70
2018	Security	31	536
2018	Science and technology	28	561
2018	Library services	36	23
2018	Legal services	36	231
2018	Administration and operations	30	1514
2018	Human resources	26	380
2018	Financial management	26	389
2018	Procurement	23	138
2018	Real property	34	187
2018	Materiel management	25	77
2018	Information management	23	230
2018	Information technology	26	518
2018	Internal audit	20	69
2018	Evaluation	29	97
2018	Data sciences	33	134
2018	Policy	31	572
2018	Project management	26	509
2018	Other services to the public	26	615
2018	None of the above	24	1063

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	644
2018	Health care practitioners	5	150
2018	Federal regulators	8	329
2018	Compliance, inspection and enforcement	8	1474
2018	Communications or public affairs	8	264
2018	Access to information and privacy	8	70
2018	Security	11	536
2018	Science and technology	6	561
2018	Legal services	11	231
2018	Administration and operations	9	1514
2018	Human resources	10	380
2018	Financial management	10	389
2018	Procurement	8	138
2018	Real property	10	187
2018	Materiel management	11	77
2018	Information management	10	231
2018	Information technology	11	518
2018	Evaluation	7	97
2018	Data sciences	9	133
2018	Policy	10	572
2018	Project management	10	509
2018	Other services to the public	8	614
2018	None of the above	11	1061

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	41	644
2018	Health care practitioners	35	150
2018	Federal regulators	47	330
2018	Compliance, inspection and enforcement	45	1474
2018	Communications or public affairs	38	264
2018	Access to information and privacy	45	70
2018	Security	44	536
2018	Science and technology	43	561
2018	Library services	56	23
2018	Legal services	53	231
2018	Administration and operations	47	1515
2018	Human resources	45	380
2018	Financial management	46	389
2018	Procurement	35	138
2018	Real property	44	187
2018	Materiel management	45	77
2018	Information management	42	231
2018	Information technology	45	518
2018	Internal audit	31	69
2018	Evaluation	44	97
2018	Data sciences	48	134
2018	Policy	47	572
2018	Project management	48	509
2018	Other services to the public	46	620
2018	None of the above	44	1066

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	1	641
2018	Federal regulators	2	329
2018	Compliance, inspection and enforcement	3	1474
2018	Security	3	536
2018	Science and technology	1	561
2018	Library services	0	23
2018	Legal services	0	231
2018	Administration and operations	2	1514
2018	Human resources	1	380
2018	Financial management	2	389
2018	Information technology	2	518
2018	Evaluation	0	97
2018	Data sciences	4	134
2018	Policy	2	572
2018	Project management	2	509
2018	Other services to the public	2	614
2018	None of the above	2	1060

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	54	643
2018	Health care practitioners	56	150
2018	Federal regulators	67	329
2018	Compliance, inspection and enforcement	67	1474
2018	Communications or public affairs	65	264
2018	Access to information and privacy	53	71
2018	Security	68	536
2018	Science and technology	63	562
2018	Library services	59	23
2018	Legal services	70	231
2018	Administration and operations	64	1514
2018	Human resources	60	380
2018	Financial management	58	389
2018	Procurement	58	138
2018	Real property	74	187
2018	Materiel management	63	77
2018	Information management	62	233
2018	Information technology	65	518
2018	Internal audit	52	69
2018	Evaluation	61	97
2018	Data sciences	65	134
2018	Policy	64	572
2018	Project management	65	509
2018	Other services to the public	61	624
2018	None of the above	63	1064

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	4	641
2018	Health care practitioners	3	150
2018	Federal regulators	3	329
2018	Compliance, inspection and enforcement	4	1474
2018	Communications or public affairs	2	264
2018	Access to information and privacy	9	70
2018	Security	4	536
2018	Science and technology	3	561
2018	Legal services	3	231
2018	Administration and operations	4	1514
2018	Human resources	4	380
2018	Financial management	2	389
2018	Procurement	5	138
2018	Real property	7	187
2018	Information management	4	230
2018	Information technology	4	518
2018	Internal audit	0	69
2018	Policy	3	572
2018	Project management	2	509
2018	Other services to the public	4	615
2018	None of the above	4	1061

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	17	643
2018	Health care practitioners	21	147
2018	Federal regulators	12	329
2018	Compliance, inspection and enforcement	13	1474
2018	Communications or public affairs	13	264
2018	Access to information and privacy	9	70
2018	Security	13	536
2018	Science and technology	10	561
2018	Library services	0	23
2018	Legal services	12	231
2018	Administration and operations	13	1515
2018	Human resources	11	380
2018	Financial management	10	389
2018	Procurement	12	138
2018	Real property	14	187
2018	Materiel management	15	77
2018	Information management	13	230
2018	Information technology	15	518
2018	Internal audit	12	69
2018	Evaluation	9	97
2018	Data sciences	9	134
2018	Policy	11	572
2018	Project management	12	509
2018	Other services to the public	15	614
2018	None of the above	15	1060

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	20	22	3	3	25	6	60	9	10031
2018	Health care practitioners	15	20	29	5	5	22	5	47	14	1995
2018	Federal regulators	17	16	24	4	5	29	5	51	13	4036
2018	Compliance, inspection and enforcement	16	19	25	5	6	24	4	49	16	16266
2018	Communications or public affairs	16	16	21	3	2	35	7	54	9	4495
2018	Access to information and privacy	26	19	20	3	3	25	6	64	8	1309
2018	Security	11	19	29	9	15	13	2	36	29	4463
2018	Science and technology	15	18	23	4	3	32	6	53	10	9796
2018	Library services	15	16	22	2	2	37	6	53	8	433
2018	Legal services	14	14	24	4	5	33	6	46	15	3190
2018	Administration and operations	21	19	24	4	4	24	5	56	10	23469
2018	Human resources	22	22	19	3	2	27	5	64	8	8446
2018	Financial management	19	19	22	3	3	27	7	57	9	6495
2018	Procurement	21	22	24	3	3	23	5	59	7	2724
2018	Real property	18	20	28	4	5	21	4	51	12	2803
2018	Materiel management	21	25	28	3	4	15	3	56	9	1471
2018	Information management	21	19	22	4	4	25	6	58	11	3474
2018	Information technology	20	18	21	2	2	30	6	59	8	10368
2018	Internal audit	19	18	21	2	3	30	7	58	8	1134
2018	Evaluation	15	15	20	4	3	36	7	52	12	1437
2018	Data sciences	18	15	16	3	3	37	9	60	11	2402
2018	Policy	13	13	20	4	3	40	7	49	14	8196
2018	Project management	17	18	22	4	4	30	5	53	12	6936
2018	Other services to the public	19	19	25	5	5	22	5	52	13	8231
2018	None of the above	17	18	26	5	5	25	5	49	14	14814
2017	Client contact centre	19	21	18	3	3	28	8	63	9	10111
2017	Health care practitioners	17	19	23	4	4	27	6	53	11	2144
2017	Federal regulators	16	16	21	4	5	32	7	52	14	4028
2017	Compliance, inspection and enforcement	16	18	22	5	6	28	5	51	16	16388
2017	Communications or public affairs	13	15	18	3	2	40	9	56	9	4245
2017	Access to information and privacy	22	17	18	3	2	29	9	64	7	1277
2017	Security	11	20	26	8	13	18	5	40	27	4923
2017	Science and technology	15	18	18	3	3	36	8	58	10	11109
2017	Library services	17	14	15	3	3	37	10	59	12	512
2017	Legal services	13	13	20	4	4	38	8	48	15	3449
2017	Administration and operations	19	19	21	3	3	27	7	59	10	25897
2017	Human resources	21	20	17	3	2	29	7	66	8	8329
2017	Financial management	19	19	18	2	3	31	8	61	8	6791
2017	Procurement	20	21	23	2	2	25	6	60	7	2788
2017	Real property	18	22	23	4	4	23	6	57	11	2949
2017	Materiel management	23	26	21	3	3	19	4	64	8	1527
2017	Information management	20	19	20	2	3	28	7	60	8	3685
2017	Information technology	19	18	19	2	2	32	8	61	8	11567
2017	Internal audit	15	18	15	2	3	38	10	62	9	976
2017	Evaluation	14	16	17	4	3	37	9	56	13	1328
2017	Data sciences	18	15	15	2	2	38	9	62	9	2213
2017	Policy	12	13	17	4	3	43	8	52	13	8122
2017	Project management	16	16	21	3	3	33	7	54	11	7148
2017	Other services to the public	20	18	20	4	4	26	7	57	12	8266
2017	None of the above	18	18	22	4	4	27	7	55	12	21007
2014	Client contact centre	18	21	19	3	2	29	8	62	9	10914
2014	Health care practitioners	16	17	23	5	4	27	7	50	14	2480
2014	Federal regulators	16	15	20	3	3	36	7	54	12	4885
2014	Compliance, inspection and enforcement	17	18	22	4	5	29	5	53	14	19029
2014	Communications or public affairs	14	13	20	2	2	41	9	54	8	4592
2014	Access to information and privacy	20	16	19	2	2	33	8	61	7	1331
2014	Security	12	21	26	9	9	20	4	43	23	6376
2014	Science and technology	14	18	19	3	2	37	7	57	10	10886
2014	Library services	15	13	18	3	2	42	7	56	9	521
2014	Legal services	13	13	20	3	3	40	7	49	13	3615
2014	Administration and operations	19	18	21	3	3	29	7	58	10	29202
2014	Human resources	21	19	18	3	2	30	7	64	8	8775
2014	Financial management	16	17	19	3	2	34	8	58	9	7435
2014	Procurement	15	22	22	3	2	29	6	58	8	2959
2014	Real property	17	20	25	3	3	26	6	55	9	3467
2014	Materiel management	20	24	24	4	4	20	5	58	11	1938
2014	Information management	17	17	21	3	3	32	7	56	10	4627
2014	Information technology	18	16	19	2	2	34	8	59	7	13569
2014	Internal audit	15	18	17	3	2	36	8	59	10	1097
2014	Evaluation	13	14	18	3	4	41	8	53	12	1668
2014	Other services to the public	18	18	22	4	4	28	6	56	12	11737
2014	None of the above	15	17	22	4	4	32	7	52	12	26760

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	32	17	3	3	9	1	74	7	10027
2018	Health care practitioners	26	31	24	6	4	9	1	63	11	1992
2018	Federal regulators	29	31	20	5	4	9	1	67	11	4034
2018	Compliance, inspection and enforcement	28	32	20	6	6	7	1	65	13	16280
2018	Communications or public affairs	30	31	18	3	2	13	1	72	7	4507
2018	Access to information and privacy	39	30	15	2	2	10	1	78	5	1305
2018	Security	18	27	25	10	14	6	1	48	26	4457
2018	Science and technology	29	34	19	4	2	10	1	71	7	9792
2018	Library services	28	34	17	4	3	13	0	72	8	436
2018	Legal services	27	29	21	5	4	13	1	65	11	3191
2018	Administration and operations	33	31	19	4	3	9	1	71	8	23458
2018	Human resources	35	34	16	3	2	9	1	77	6	8443
2018	Financial management	33	33	18	3	3	10	1	73	6	6500
2018	Procurement	35	32	19	3	2	7	1	73	6	2720
2018	Real property	29	32	23	5	4	7	1	66	9	2800
2018	Materiel management	34	31	21	3	4	5	1	69	8	1473
2018	Information management	34	31	17	4	3	9	1	73	8	3472
2018	Information technology	34	31	19	3	2	11	1	74	5	10370
2018	Internal audit	33	34	17	3	2	10	1	75	6	1138
2018	Evaluation	29	30	19	4	3	13	1	69	9	1440
2018	Data sciences	34	31	14	4	3	13	1	76	7	2406
2018	Policy	27	30	18	5	3	15	1	68	10	8199
2018	Project management	31	32	18	5	3	11	1	71	9	6931
2018	Other services to the public	31	30	20	5	4	9	1	68	11	8228
2018	None of the above	28	28	22	5	5	10	1	64	11	14808
2017	Client contact centre	33	33	15	3	3	11	2	77	7	10092
2017	Health care practitioners	29	33	17	4	4	11	1	71	10	2137
2017	Federal regulators	30	30	18	5	4	12	1	69	10	4022
2017	Compliance, inspection and enforcement	28	31	18	5	6	10	1	67	12	16368
2017	Communications or public affairs	30	32	15	3	2	17	2	75	6	4246
2017	Access to information and privacy	38	27	15	3	2	13	3	77	5	1274
2017	Security	18	28	23	9	12	8	2	51	24	4915
2017	Science and technology	31	34	15	3	2	13	1	76	7	11100
2017	Library services	31	34	15	2	3	14	2	77	6	512
2017	Legal services	27	29	18	5	4	16	2	68	10	3437
2017	Administration and operations	33	31	17	3	3	11	2	74	7	25858
2017	Human resources	36	33	14	3	2	11	2	79	5	8322
2017	Financial management	33	33	15	2	3	12	2	77	6	6779
2017	Procurement	35	33	17	3	2	9	2	75	5	2793
2017	Real property	30	33	18	4	4	10	1	71	9	2938
2017	Materiel management	37	35	15	4	3	6	1	77	7	1525
2017	Information management	35	30	16	3	2	12	2	76	6	3682
2017	Information technology	33	31	16	2	2	13	2	75	5	11563
2017	Internal audit	31	35	14	2	3	12	2	78	6	974
2017	Evaluation	30	31	15	4	3	16	2	75	7	1327
2017	Data sciences	32	32	14	3	2	14	2	77	7	2209
2017	Policy	27	31	16	4	3	18	2	72	9	8122
2017	Project management	30	31	17	4	3	13	1	71	8	7145
2017	Other services to the public	33	29	16	5	4	11	2	71	10	8256
2017	None of the above	29	30	19	4	4	12	2	68	10	20966
2014	Client contact centre	30	34	16	3	2	13	2	75	6	10909
2014	Health care practitioners	25	28	21	5	4	14	2	63	11	2479
2014	Federal regulators	29	28	18	4	3	16	1	69	9	4881
2014	Compliance, inspection and enforcement	29	31	18	5	5	11	1	69	11	19015
2014	Communications or public affairs	27	29	18	3	1	21	2	72	5	4592
2014	Access to information and privacy	36	27	15	3	1	16	2	76	6	1330
2014	Security	18	30	24	9	8	10	1	53	20	6364
2014	Science and technology	28	33	18	4	2	15	1	72	7	10884
2014	Library services	27	29	18	4	2	19	1	71	7	521
2014	Legal services	26	28	17	4	3	20	2	69	9	3612
2014	Administration and operations	31	30	18	3	3	14	2	72	7	29186
2014	Human resources	33	31	15	3	2	14	1	76	6	8770
2014	Financial management	30	30	17	3	2	16	2	73	6	7440
2014	Procurement	29	32	19	3	2	14	1	72	6	2957
2014	Real property	28	31	21	4	3	12	1	69	7	3466
2014	Materiel management	31	32	20	5	3	8	1	69	9	1939
2014	Information management	31	29	18	3	2	16	2	72	7	4625
2014	Information technology	30	29	17	3	2	18	2	73	6	13565
2014	Internal audit	30	32	17	4	2	14	2	73	7	1095
2014	Evaluation	25	30	16	4	3	21	2	70	9	1668
2014	Other services to the public	30	30	18	4	3	13	1	70	9	11733
2014	None of the above	26	28	20	4	4	17	2	66	10	26739

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	28	10	4	4	1	0	81	8	9976
2018	Health care practitioners	51	26	11	5	6	1	0	78	11	1981
2018	Federal regulators	54	25	11	4	5	1	0	80	10	4014
2018	Compliance, inspection and enforcement	48	28	12	5	6	1	0	77	11	16184
2018	Communications or public affairs	62	23	8	4	3	1	0	86	7	4486
2018	Access to information and privacy	58	25	8	4	4	1	0	83	9	1298
2018	Security	33	28	16	8	12	1	0	62	21	4447
2018	Science and technology	53	27	10	4	4	1	0	81	9	9729
2018	Library services	52	28	10	4	5	1	0	81	9	434
2018	Legal services	51	27	9	5	5	1	0	80	11	3179
2018	Administration and operations	55	25	10	4	4	1	0	81	9	23314
2018	Human resources	60	25	8	3	3	1	0	86	6	8393
2018	Financial management	55	27	9	4	4	1	0	83	8	6462
2018	Procurement	56	26	10	4	3	1	0	82	7	2717
2018	Real property	48	28	13	4	7	1	0	76	11	2779
2018	Materiel management	45	29	14	5	5	1	0	75	11	1463
2018	Information management	55	25	10	4	4	1	0	82	8	3455
2018	Information technology	56	26	10	3	4	1	0	83	7	10322
2018	Internal audit	55	26	10	4	4	1	0	82	8	1132
2018	Evaluation	58	26	8	4	3	1	0	85	7	1432
2018	Data sciences	59	25	9	4	3	1	0	85	6	2397
2018	Policy	61	23	7	4	4	1	0	85	8	8140
2018	Project management	57	25	9	4	4	1	0	83	8	6915
2018	Other services to the public	51	26	12	5	5	1	0	78	10	8198
2018	None of the above	48	26	12	5	6	2	0	76	12	14735
2017	Client contact centre	52	28	11	4	4	2	0	81	8	10110
2017	Health care practitioners	50	25	12	5	6	2	0	76	11	2144
2017	Federal regulators	53	25	9	5	6	1	0	80	11	4027
2017	Compliance, inspection and enforcement	49	26	12	5	6	2	0	76	12	16385
2017	Communications or public affairs	60	23	8	4	3	2	0	85	7	4254
2017	Access to information and privacy	59	23	9	3	4	1	0	83	7	1278
2017	Security	34	29	16	7	13	2	0	64	20	4920
2017	Science and technology	55	26	9	4	4	1	0	82	8	11107
2017	Library services	56	24	9	4	4	2	1	82	8	511
2017	Legal services	53	24	10	5	5	2	0	79	11	3454
2017	Administration and operations	56	24	10	4	4	2	0	82	8	25906
2017	Human resources	62	23	7	4	3	1	0	86	7	8333
2017	Financial management	57	25	10	4	4	1	0	83	7	6784
2017	Procurement	54	27	11	4	4	1	0	81	7	2794
2017	Real property	51	26	13	4	5	1	0	78	9	2942
2017	Materiel management	49	28	12	5	4	2	0	79	9	1529
2017	Information management	57	24	10	4	4	2	0	82	8	3683
2017	Information technology	56	26	10	3	3	2	0	83	7	11577
2017	Internal audit	54	27	9	4	4	1	0	82	9	974
2017	Evaluation	57	25	8	3	5	2	0	84	8	1329
2017	Data sciences	63	22	8	3	3	1	0	86	6	2215
2017	Policy	60	22	8	4	4	2	0	84	8	8112
2017	Project management	58	25	9	4	4	1	0	83	8	7149
2017	Other services to the public	52	25	11	5	6	2	0	79	10	8266
2017	None of the above	49	26	12	5	6	2	0	77	11	21013

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	41	15	8	4	2	0	72	12	10036
2018	Health care practitioners	24	39	18	11	6	1	0	64	18	1982
2018	Federal regulators	32	42	14	7	4	1	0	74	11	4036
2018	Compliance, inspection and enforcement	27	43	15	8	5	1	0	71	13	16224
2018	Communications or public affairs	33	42	12	8	3	3	0	77	10	4496
2018	Access to information and privacy	37	36	15	7	3	3	0	75	10	1313
2018	Security	18	37	19	13	12	1	0	55	26	4474
2018	Science and technology	26	42	17	9	4	3	0	70	13	9797
2018	Library services	27	42	16	7	5	4	0	72	12	434
2018	Legal services	30	41	14	8	4	2	0	72	13	3199
2018	Administration and operations	33	40	14	7	3	2	0	75	11	23448
2018	Human resources	38	41	11	6	2	2	0	80	8	8431
2018	Financial management	34	41	14	5	3	2	0	77	8	6501
2018	Procurement	33	42	16	5	3	2	0	76	8	2724
2018	Real property	28	39	19	8	5	2	0	68	13	2798
2018	Materiel management	26	39	20	8	4	2	0	67	13	1468
2018	Information management	33	39	15	6	3	3	0	75	9	3482
2018	Information technology	30	39	18	6	3	4	0	73	9	10372
2018	Internal audit	34	40	15	7	2	2	0	76	9	1135
2018	Evaluation	29	42	17	8	2	3	0	73	9	1443
2018	Data sciences	29	44	13	7	3	3	0	76	10	2401
2018	Policy	29	43	14	8	4	2	0	74	12	8202
2018	Project management	29	42	16	8	3	2	0	73	11	6947
2018	Other services to the public	26	38	16	11	6	2	0	66	17	8257
2018	None of the above	25	38	18	9	6	3	0	65	16	14846
2017	Client contact centre	24	40	18	9	5	4	0	67	15	10104
2017	Health care practitioners	24	39	16	11	8	2	0	65	19	2137
2017	Federal regulators	28	41	14	8	6	3	0	71	14	4026
2017	Compliance, inspection and enforcement	23	42	17	9	7	3	0	67	16	16358
2017	Communications or public affairs	27	43	14	8	4	4	0	73	13	4247
2017	Access to information and privacy	31	37	15	6	4	6	0	73	11	1279
2017	Security	15	37	17	14	14	2	0	54	29	4916
2017	Science and technology	20	42	18	10	5	5	0	65	16	11119
2017	Library services	26	43	14	8	4	5	0	73	13	512
2017	Legal services	27	41	14	8	6	3	0	70	15	3448
2017	Administration and operations	28	40	15	8	5	3	0	71	14	25882
2017	Human resources	33	42	12	7	3	3	0	78	10	8322
2017	Financial management	30	41	15	6	3	4	0	74	10	6785
2017	Procurement	28	39	18	7	4	4	0	70	12	2791
2017	Real property	23	39	18	9	6	4	0	65	16	2945
2017	Materiel management	26	38	19	7	6	4	1	67	14	1522
2017	Information management	28	40	16	7	4	5	0	72	12	3682
2017	Information technology	24	39	18	8	5	6	0	67	13	11564
2017	Internal audit	29	42	14	7	3	4	0	74	11	972
2017	Evaluation	26	45	13	8	3	4	0	74	12	1330
2017	Data sciences	22	44	17	8	4	5	0	70	13	2215
2017	Policy	24	44	13	10	5	4	0	71	15	8121
2017	Project management	24	42	15	9	5	4	0	69	15	7148
2017	Other services to the public	22	38	17	11	8	4	0	62	20	8266
2017	None of the above	22	37	18	10	7	5	1	63	18	20993

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	37	18	12	8	1	61	21	10038
2018	Health care practitioners	17	32	18	17	15	0	50	33	1990
2018	Federal regulators	22	37	17	13	9	1	60	23	4039
2018	Compliance, inspection and enforcement	19	34	18	15	12	1	54	28	16256
2018	Communications or public affairs	24	37	17	13	7	2	62	20	4506
2018	Access to information and privacy	32	34	16	10	6	2	68	16	1314
2018	Security	12	21	15	19	33	1	34	52	4477
2018	Science and technology	21	37	20	13	7	2	59	21	9800
2018	Library services	24	39	14	12	8	2	65	21	438
2018	Legal services	19	34	16	17	11	2	54	29	3203
2018	Administration and operations	26	36	16	12	8	1	63	20	23489
2018	Human resources	29	39	15	11	5	2	69	16	8444
2018	Financial management	26	40	17	10	6	2	67	16	6509
2018	Procurement	27	38	18	10	6	1	66	16	2736
2018	Real property	21	35	20	13	9	1	57	23	2803
2018	Materiel management	22	36	21	11	9	1	58	21	1476
2018	Information management	27	37	17	11	6	2	65	18	3483
2018	Information technology	26	37	19	11	5	3	64	16	10388
2018	Internal audit	26	41	16	10	5	3	69	15	1138
2018	Evaluation	24	37	16	14	7	2	61	22	1442
2018	Data sciences	27	38	15	11	6	2	68	17	2409
2018	Policy	22	37	17	15	8	2	60	23	8214
2018	Project management	23	36	19	13	7	2	60	21	6949
2018	Other services to the public	22	33	18	15	11	2	56	26	8261
2018	None of the above	20	32	19	15	12	2	54	27	14875
2017	Client contact centre	16	39	19	15	9	2	56	25	10104
2017	Health care practitioners	15	34	15	18	17	0	49	36	2144
2017	Federal regulators	17	38	17	16	11	2	56	27	4023
2017	Compliance, inspection and enforcement	14	35	18	16	14	2	51	31	16379
2017	Communications or public affairs	18	40	16	15	8	2	60	24	4245
2017	Access to information and privacy	24	36	18	11	7	3	63	18	1279
2017	Security	9	22	15	19	34	1	32	53	4920
2017	Science and technology	18	40	18	13	8	2	60	22	11112
2017	Library services	24	41	15	10	8	2	66	19	513
2017	Legal services	17	36	16	17	12	2	55	29	3454
2017	Administration and operations	20	39	16	13	9	2	60	23	25888
2017	Human resources	22	43	15	12	6	2	66	19	8328
2017	Financial management	22	42	16	11	7	2	65	18	6780
2017	Procurement	21	40	19	11	6	2	62	18	2791
2017	Real property	17	38	19	14	10	2	56	24	2946
2017	Materiel management	20	40	20	10	9	2	61	19	1523
2017	Information management	22	40	18	12	6	2	64	18	3687
2017	Information technology	20	39	19	11	7	3	61	19	11573
2017	Internal audit	22	44	16	12	5	2	67	17	975
2017	Evaluation	21	40	15	13	9	2	62	23	1333
2017	Data sciences	23	41	16	12	6	3	65	18	2213
2017	Policy	18	40	15	16	9	2	59	26	8111
2017	Project management	18	40	18	14	9	2	59	23	7146
2017	Other services to the public	18	34	18	16	12	2	53	28	8273
2017	None of the above	17	34	19	15	12	3	53	28	20996

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	22	21	15	20	0	2	42	36	10043
2018	Health care practitioners	12	19	21	17	29	0	1	32	47	1991
2018	Federal regulators	19	26	23	14	17	0	1	46	31	4043
2018	Compliance, inspection and enforcement	21	28	22	13	16	0	1	49	29	16281
2018	Communications or public affairs	22	26	22	13	16	0	1	49	29	4511
2018	Access to information and privacy	25	27	22	12	13	0	1	52	26	1306
2018	Security	16	20	20	15	28	0	1	37	44	4482
2018	Science and technology	21	27	23	13	14	0	1	49	28	9785
2018	Library services	22	31	23	10	14	0	1	53	24	436
2018	Legal services	16	22	24	15	20	0	1	40	36	3203
2018	Administration and operations	21	23	21	14	18	0	1	46	33	23492
2018	Human resources	23	24	21	14	16	0	1	48	30	8452
2018	Financial management	23	25	22	13	15	0	1	49	29	6511
2018	Procurement	21	22	22	14	19	0	1	44	33	2726
2018	Real property	14	23	24	16	21	0	1	38	37	2799
2018	Materiel management	18	24	22	15	20	0	0	43	35	1480
2018	Information management	24	25	22	13	15	0	1	50	28	3477
2018	Information technology	27	27	21	11	12	0	1	55	23	10386
2018	Internal audit	24	27	20	14	14	1	1	52	28	1139
2018	Evaluation	22	26	21	14	15	0	2	48	30	1440
2018	Data sciences	28	27	20	10	13	0	1	56	24	2403
2018	Policy	21	27	23	13	15	0	1	48	29	8206
2018	Project management	22	25	22	14	17	0	1	47	31	6958
2018	Other services to the public	18	23	21	15	22	0	1	41	37	8277
2018	None of the above	20	22	21	14	21	1	2	43	35	14862
2017	Client contact centre	20	21	19	15	22	0	3	42	38	10111
2017	Health care practitioners	15	20	19	16	29	0	1	35	46	2147
2017	Federal regulators	22	25	21	13	16	0	1	48	30	4019
2017	Compliance, inspection and enforcement	22	27	21	13	16	0	1	49	30	16375
2017	Communications or public affairs	22	25	21	13	18	0	2	47	32	4235
2017	Access to information and privacy	24	23	20	13	15	1	3	50	30	1277
2017	Security	17	20	16	16	30	0	1	37	47	4916
2017	Science and technology	24	27	20	13	15	1	1	51	29	11099
2017	Library services	28	30	18	10	13	0	1	59	23	510
2017	Legal services	18	24	21	15	20	0	1	43	35	3449
2017	Administration and operations	20	23	20	15	20	0	2	44	36	25870
2017	Human resources	21	22	19	15	20	0	2	44	36	8310
2017	Financial management	23	24	20	14	16	0	2	48	31	6775
2017	Procurement	19	22	21	16	20	0	2	42	37	2788
2017	Real property	17	22	21	17	22	0	1	39	39	2944
2017	Materiel management	22	23	19	14	19	0	1	46	34	1521
2017	Information management	24	24	19	14	16	1	2	49	31	3677
2017	Information technology	28	26	18	11	13	0	2	56	25	11552
2017	Internal audit	25	26	19	12	14	0	3	53	27	973
2017	Evaluation	24	26	20	11	17	0	2	51	28	1328
2017	Data sciences	29	26	18	12	13	1	1	56	26	2215
2017	Policy	24	25	20	13	17	0	1	50	30	8104
2017	Project management	23	24	20	14	18	0	1	47	33	7135
2017	Other services to the public	18	23	19	16	22	0	2	42	38	8270
2017	None of the above	22	22	19	15	19	1	2	45	35	20982

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	26	27	14	9	0	2	49	24	10029
2018	Health care practitioners	13	24	28	18	16	0	0	37	35	1992
2018	Federal regulators	13	25	30	19	13	0	0	38	32	4033
2018	Compliance, inspection and enforcement	15	27	29	17	11	0	0	43	28	16254
2018	Communications or public affairs	15	26	30	18	11	0	0	41	29	4510
2018	Access to information and privacy	22	24	25	15	12	0	1	47	28	1311
2018	Security	20	29	27	13	9	0	1	50	22	4475
2018	Science and technology	15	28	30	16	10	0	0	43	26	9787
2018	Library services	21	27	29	12	11	0	1	48	23	436
2018	Legal services	9	19	29	22	19	0	1	29	42	3201
2018	Administration and operations	19	27	28	15	10	0	1	47	25	23476
2018	Human resources	14	23	29	19	14	0	0	38	33	8443
2018	Financial management	17	27	29	17	10	0	0	44	27	6514
2018	Procurement	16	27	31	16	10	0	0	43	27	2729
2018	Real property	17	27	29	15	12	0	0	44	27	2793
2018	Materiel management	23	29	26	13	8	0	0	53	21	1484
2018	Information management	24	30	25	12	8	0	1	54	20	3471
2018	Information technology	18	29	28	15	9	0	1	47	24	10378
2018	Internal audit	20	29	28	15	7	0	1	49	22	1136
2018	Evaluation	16	29	29	15	10	0	1	45	26	1443
2018	Data sciences	21	28	28	14	7	0	1	50	22	2404
2018	Policy	13	25	30	18	13	0	1	38	32	8202
2018	Project management	13	25	30	19	12	0	0	39	31	6951
2018	Other services to the public	21	27	26	14	11	0	1	48	25	8254
2018	None of the above	21	27	26	15	10	0	1	49	25	14871
2017	Client contact centre	23	25	25	14	9	0	2	50	24	10102
2017	Health care practitioners	12	24	27	18	17	0	1	37	35	2142
2017	Federal regulators	14	25	29	18	14	0	1	39	32	4023
2017	Compliance, inspection and enforcement	16	28	27	16	11	0	1	45	28	16373
2017	Communications or public affairs	14	27	28	18	12	0	1	42	30	4245
2017	Access to information and privacy	21	24	24	15	14	0	2	47	29	1274
2017	Security	22	29	26	13	9	0	1	51	23	4913
2017	Science and technology	17	29	27	16	9	0	1	47	25	11108
2017	Library services	21	31	23	15	9	1	1	52	25	513
2017	Legal services	11	21	29	22	16	0	1	32	38	3451
2017	Administration and operations	20	27	26	15	10	0	1	48	26	25882
2017	Human resources	14	23	28	19	15	0	1	37	35	8317
2017	Financial management	18	28	28	15	10	0	1	47	25	6785
2017	Procurement	16	27	29	16	11	0	1	43	28	2790
2017	Real property	18	27	27	16	12	0	1	46	27	2941
2017	Materiel management	25	30	24	12	8	0	1	56	20	1524
2017	Information management	26	30	24	13	7	0	1	56	20	3676
2017	Information technology	20	30	26	14	9	0	1	51	23	11558
2017	Internal audit	19	30	30	13	7	1	1	50	20	974
2017	Evaluation	16	30	29	15	10	0	0	46	25	1330
2017	Data sciences	22	31	25	15	6	0	1	53	21	2211
2017	Policy	14	27	29	18	13	0	0	41	30	8117
2017	Project management	15	27	30	16	12	0	1	42	28	7141
2017	Other services to the public	24	27	24	13	10	0	1	52	24	8270
2017	None of the above	22	27	24	14	10	0	2	50	25	20978

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	25	20	10	7	1	7	60	19	9982
2018	Health care practitioners	24	30	22	13	9	1	2	55	22	1982
2018	Federal regulators	19	31	26	14	9	0	1	51	23	4027
2018	Compliance, inspection and enforcement	24	31	23	12	8	0	2	56	20	16201
2018	Communications or public affairs	19	29	25	16	10	0	1	48	26	4492
2018	Access to information and privacy	29	27	20	14	8	0	2	57	23	1307
2018	Security	28	31	22	10	7	0	3	60	17	4431
2018	Science and technology	24	34	24	11	6	0	1	59	17	9740
2018	Library services	33	33	16	9	5	1	3	69	14	434
2018	Legal services	15	27	29	16	11	0	2	44	27	3189
2018	Administration and operations	26	30	23	12	7	0	2	57	19	23378
2018	Human resources	20	29	26	14	9	0	1	49	24	8418
2018	Financial management	22	29	26	14	7	0	1	52	22	6494
2018	Procurement	20	30	26	15	8	0	1	51	23	2710
2018	Real property	21	33	25	13	8	0	1	54	21	2784
2018	Materiel management	32	31	22	11	3	0	1	64	14	1479
2018	Information management	33	30	21	9	5	0	2	65	14	3462
2018	Information technology	23	30	24	13	8	0	1	55	21	10342
2018	Internal audit	24	33	24	10	7	1	2	58	18	1134
2018	Evaluation	26	29	24	11	8	1	1	56	20	1435
2018	Data sciences	30	31	20	12	6	1	1	62	17	2395
2018	Policy	15	27	27	18	13	0	1	42	31	8175
2018	Project management	17	28	28	17	9	0	1	45	27	6931
2018	Other services to the public	31	28	20	10	6	1	3	62	17	8235
2018	None of the above	28	28	22	11	7	1	2	58	19	14782
2017	Client contact centre	30	23	20	11	7	1	8	58	20	10077
2017	Health care practitioners	23	30	21	12	10	1	3	56	22	2136
2017	Federal regulators	20	31	24	14	9	0	1	52	23	4018
2017	Compliance, inspection and enforcement	26	30	21	12	8	1	3	58	20	16345
2017	Communications or public affairs	19	28	25	16	11	0	2	48	27	4240
2017	Access to information and privacy	27	26	21	10	11	1	3	56	23	1275
2017	Security	29	30	21	9	7	1	4	61	17	4904
2017	Science and technology	27	33	21	11	5	0	2	61	17	11084
2017	Library services	33	32	19	7	5	0	3	68	12	510
2017	Legal services	18	29	27	15	10	1	2	48	25	3439
2017	Administration and operations	26	30	22	12	7	0	2	58	20	25818
2017	Human resources	20	28	26	15	10	0	2	48	25	8312
2017	Financial management	24	30	24	13	8	1	2	55	21	6767
2017	Procurement	20	30	26	15	8	0	1	51	23	2789
2017	Real property	23	31	24	13	7	0	1	55	21	2930
2017	Materiel management	33	32	19	10	4	0	2	66	14	1518
2017	Information management	34	30	19	9	5	0	3	66	14	3663
2017	Information technology	24	31	21	13	8	1	2	57	21	11535
2017	Internal audit	26	31	22	12	6	1	2	59	19	975
2017	Evaluation	25	31	24	11	7	1	1	57	19	1327
2017	Data sciences	33	29	21	10	5	0	2	63	16	2210
2017	Policy	15	27	26	18	13	0	0	43	31	8111
2017	Project management	18	29	25	16	9	0	1	49	26	7132
2017	Other services to the public	33	28	17	10	6	1	5	64	17	8247
2017	None of the above	28	28	20	11	8	1	4	59	20	20917

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	22	21	16	14	1	3	47	31	9996
2018	Health care practitioners	15	20	24	17	22	1	1	36	40	1984
2018	Federal regulators	15	24	25	19	16	1	1	39	36	4024
2018	Compliance, inspection and enforcement	21	22	22	16	16	1	2	44	33	16226
2018	Communications or public affairs	18	25	24	18	14	0	1	43	32	4489
2018	Access to information and privacy	26	23	18	15	17	0	1	50	33	1304
2018	Security	15	21	21	19	24	1	1	36	43	4461
2018	Science and technology	17	24	26	18	14	1	1	42	32	9766
2018	Library services	17	22	24	18	17	1	2	40	36	436
2018	Legal services	13	22	24	19	20	1	1	36	40	3195
2018	Administration and operations	23	24	23	15	13	1	1	48	29	23407
2018	Human resources	17	22	25	18	17	0	1	39	35	8408
2018	Financial management	22	25	24	16	11	0	1	48	27	6474
2018	Procurement	19	23	26	16	14	1	1	43	30	2722
2018	Real property	15	22	25	18	19	1	1	38	38	2781
2018	Materiel management	22	23	23	16	14	0	1	46	31	1479
2018	Information management	23	25	22	15	13	1	2	49	29	3473
2018	Information technology	18	25	24	18	13	1	1	44	32	10340
2018	Internal audit	25	26	23	13	10	1	2	53	24	1130
2018	Evaluation	24	26	23	13	11	1	2	51	25	1434
2018	Data sciences	26	25	22	15	9	1	2	52	25	2390
2018	Policy	17	24	25	18	14	1	1	42	32	8171
2018	Project management	15	24	26	19	15	1	1	40	34	6932
2018	Other services to the public	24	22	21	15	15	1	2	47	31	8236
2018	None of the above	23	22	22	15	15	1	2	46	31	14806
2017	Client contact centre	22	22	21	16	14	1	3	47	31	10095
2017	Health care practitioners	13	22	24	17	21	1	1	36	39	2140
2017	Federal regulators	15	22	24	19	17	1	2	38	37	4027
2017	Compliance, inspection and enforcement	22	21	20	16	16	2	3	46	33	16368
2017	Communications or public affairs	18	24	22	19	15	0	1	43	35	4245
2017	Access to information and privacy	26	18	19	14	20	1	2	45	35	1277
2017	Security	16	22	24	17	19	1	1	39	37	4916
2017	Science and technology	19	24	24	17	13	1	2	45	31	11106
2017	Library services	21	19	23	17	17	1	2	41	35	513
2017	Legal services	16	23	24	18	17	1	1	39	36	3444
2017	Administration and operations	23	24	22	15	13	1	2	48	29	25872
2017	Human resources	16	22	24	19	17	1	2	39	37	8318
2017	Financial management	23	26	22	15	11	1	2	51	27	6776
2017	Procurement	17	25	23	17	15	1	2	43	33	2786
2017	Real property	16	22	23	20	18	1	1	39	38	2941
2017	Materiel management	21	24	23	16	15	1	1	46	31	1520
2017	Information management	24	24	21	15	12	1	2	50	29	3680
2017	Information technology	19	25	23	17	13	1	2	45	31	11554
2017	Internal audit	22	24	27	14	8	1	3	49	23	973
2017	Evaluation	21	26	24	15	11	1	2	49	26	1330
2017	Data sciences	27	25	22	14	9	1	2	54	23	2212
2017	Policy	17	25	24	18	14	1	1	43	33	8121
2017	Project management	17	24	24	19	14	1	1	42	33	7141
2017	Other services to the public	24	23	21	15	14	1	2	48	30	8267
2017	None of the above	23	22	20	15	15	1	3	47	32	20970

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	20	10	3	3	1	10	81	7	9972
2018	Health care practitioners	42	24	13	7	6	0	8	73	13	1987
2018	Federal regulators	38	28	16	7	5	0	4	70	13	4023
2018	Compliance, inspection and enforcement	51	21	11	4	4	0	8	79	9	16210
2018	Communications or public affairs	37	28	16	9	6	0	3	67	16	4488
2018	Access to information and privacy	58	19	9	4	3	0	7	82	8	1304
2018	Security	36	25	17	8	9	1	3	64	18	4463
2018	Science and technology	40	29	16	7	4	0	4	71	12	9755
2018	Library services	55	17	10	4	3	1	11	81	8	435
2018	Legal services	28	23	22	12	12	1	4	53	25	3190
2018	Administration and operations	51	21	12	5	4	0	7	78	9	23384
2018	Human resources	46	22	14	6	4	0	7	73	12	8419
2018	Financial management	45	25	15	6	4	1	5	74	11	6493
2018	Procurement	49	23	14	4	3	0	7	77	8	2720
2018	Real property	45	26	16	5	4	1	4	74	10	2785
2018	Materiel management	60	19	7	3	2	1	8	86	6	1477
2018	Information management	58	19	10	3	2	1	8	84	6	3461
2018	Information technology	48	26	12	5	3	1	5	78	9	10357
2018	Internal audit	49	22	14	4	3	0	8	78	8	1137
2018	Evaluation	49	24	11	5	3	1	8	80	8	1440
2018	Data sciences	52	24	12	4	3	0	5	80	7	2395
2018	Policy	32	27	19	10	8	0	3	62	19	8179
2018	Project management	39	27	17	8	4	0	4	69	13	6932
2018	Other services to the public	51	21	12	6	4	1	6	77	10	8236
2018	None of the above	49	21	12	5	4	1	7	76	11	14803
2017	Client contact centre	49	19	10	4	2	1	14	81	8	10094
2017	Health care practitioners	40	25	13	7	7	0	9	71	15	2140
2017	Federal regulators	37	29	16	7	5	1	6	71	12	4020
2017	Compliance, inspection and enforcement	48	21	11	4	3	1	12	79	9	16328
2017	Communications or public affairs	36	26	18	8	7	0	4	65	16	4244
2017	Access to information and privacy	52	17	10	3	3	1	14	80	8	1272
2017	Security	38	26	16	8	6	1	5	69	15	4905
2017	Science and technology	40	29	15	7	4	0	6	74	11	11096
2017	Library services	49	18	7	3	3	1	20	83	7	511
2017	Legal services	26	25	20	12	11	1	5	55	24	3441
2017	Administration and operations	47	22	12	5	3	1	10	78	9	25826
2017	Human resources	40	23	14	7	4	1	11	71	12	8299
2017	Financial management	44	25	13	6	4	1	8	75	11	6774
2017	Procurement	42	26	13	5	2	1	10	76	9	2782
2017	Real property	43	27	14	6	4	0	7	74	11	2935
2017	Materiel management	55	20	9	2	2	0	11	85	5	1516
2017	Information management	53	19	9	4	1	1	13	84	6	3668
2017	Information technology	47	25	12	5	3	1	8	79	8	11551
2017	Internal audit	44	26	13	5	2	1	9	77	8	970
2017	Evaluation	44	26	13	4	3	0	8	77	8	1330
2017	Data sciences	48	25	12	4	2	1	7	79	7	2212
2017	Policy	32	28	18	10	7	0	4	63	18	8110
2017	Project management	38	28	15	7	4	0	6	71	12	7135
2017	Other services to the public	49	21	11	5	4	1	10	78	10	8254
2017	None of the above	46	21	12	5	4	1	11	76	11	20929

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	26	21	10	9	0	2	59	19	10021
2018	Health care practitioners	26	27	22	13	11	0	1	54	24	1983
2018	Federal regulators	25	29	22	13	10	0	0	55	23	4035
2018	Compliance, inspection and enforcement	29	28	21	11	10	0	1	57	22	16241
2018	Communications or public affairs	26	28	23	12	10	0	0	55	22	4506
2018	Access to information and privacy	39	27	17	9	7	0	1	67	16	1308
2018	Security	23	24	24	13	16	0	1	47	29	4476
2018	Science and technology	26	31	23	12	8	0	0	58	20	9762
2018	Library services	30	31	23	7	6	0	1	62	14	436
2018	Legal services	19	24	26	16	15	0	1	43	31	3204
2018	Administration and operations	33	27	20	10	8	0	1	61	19	23450
2018	Human resources	33	26	21	10	8	0	1	61	18	8440
2018	Financial management	32	27	22	10	8	0	1	60	18	6511
2018	Procurement	34	27	21	10	7	0	1	62	17	2725
2018	Real property	32	29	21	10	8	0	1	61	18	2794
2018	Materiel management	42	28	15	7	6	0	1	71	14	1479
2018	Information management	37	27	20	8	6	0	1	66	14	3476
2018	Information technology	35	29	19	9	7	0	1	65	16	10373
2018	Internal audit	35	29	20	8	7	0	1	64	15	1136
2018	Evaluation	32	31	19	10	6	0	1	64	16	1436
2018	Data sciences	32	31	20	9	7	1	1	64	16	2401
2018	Policy	22	26	25	14	12	0	0	49	26	8185
2018	Project management	26	28	23	12	10	0	0	54	22	6944
2018	Other services to the public	29	26	22	12	10	0	1	56	22	8252
2018	None of the above	31	26	21	10	9	0	1	59	20	14826
2017	Client contact centre	31	29	22	10	7	0	1	61	17	10082
2017	Health care practitioners	23	32	22	13	8	0	1	56	21	2134
2017	Federal regulators	24	32	23	12	8	0	1	57	21	4015
2017	Compliance, inspection and enforcement	27	30	22	12	9	0	1	57	21	16322
2017	Communications or public affairs	25	29	24	13	9	0	0	54	22	4237
2017	Access to information and privacy	35	28	18	10	6	0	2	65	17	1273
2017	Security	21	28	24	14	12	0	1	50	26	4906
2017	Science and technology	26	33	23	10	6	0	1	60	16	11083
2017	Library services	34	33	17	8	7	0	1	68	15	510
2017	Legal services	20	26	26	16	11	0	1	46	27	3446
2017	Administration and operations	31	30	21	10	7	0	1	62	17	25798
2017	Human resources	31	29	21	11	7	0	1	61	18	8297
2017	Financial management	31	30	21	11	6	0	1	62	17	6761
2017	Procurement	33	28	21	10	6	0	1	62	16	2785
2017	Real property	30	33	21	10	5	0	0	64	15	2934
2017	Materiel management	40	29	18	8	4	0	1	70	12	1519
2017	Information management	36	29	19	9	5	0	1	66	14	3670
2017	Information technology	33	32	19	9	5	0	1	66	14	11534
2017	Internal audit	33	29	21	11	5	0	1	63	16	970
2017	Evaluation	31	29	22	11	6	0	0	61	17	1326
2017	Data sciences	31	31	22	10	5	0	1	62	16	2208
2017	Policy	21	28	25	15	10	0	0	50	25	8096
2017	Project management	26	31	23	12	8	0	0	57	20	7111
2017	Other services to the public	29	29	21	11	9	0	1	59	20	8250
2017	None of the above	31	29	20	11	8	0	1	61	19	20913

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	30	24	10	6	1	2	59	16	10000
2018	Health care practitioners	21	30	27	13	8	0	1	52	21	1983
2018	Federal regulators	20	36	25	11	6	1	1	57	18	4028
2018	Compliance, inspection and enforcement	21	35	24	12	7	1	1	56	20	16229
2018	Communications or public affairs	23	35	24	11	5	0	1	59	16	4490
2018	Access to information and privacy	38	29	19	7	4	1	2	69	11	1309
2018	Security	18	27	25	15	14	1	1	46	29	4471
2018	Science and technology	22	35	25	11	6	1	1	58	17	9764
2018	Library services	23	35	20	13	8	0	1	59	21	438
2018	Legal services	21	33	25	11	7	1	1	56	19	3189
2018	Administration and operations	29	34	22	9	4	1	2	64	13	23404
2018	Human resources	27	34	23	9	5	1	1	62	14	8419
2018	Financial management	28	35	22	8	4	1	1	64	13	6473
2018	Procurement	28	36	22	8	4	1	1	65	13	2722
2018	Real property	22	33	25	12	8	1	1	56	19	2786
2018	Materiel management	28	32	24	9	6	0	1	61	15	1471
2018	Information management	29	34	22	8	4	1	2	65	13	3469
2018	Information technology	25	35	23	10	5	1	1	61	15	10361
2018	Internal audit	28	33	23	9	5	1	2	62	14	1139
2018	Evaluation	26	34	24	9	5	1	2	61	14	1440
2018	Data sciences	28	34	22	9	5	1	1	63	15	2406
2018	Policy	21	36	26	11	6	0	1	58	17	8187
2018	Project management	20	36	25	11	6	0	1	57	17	6927
2018	Other services to the public	26	32	23	10	7	1	2	60	17	8236
2018	None of the above	26	31	22	11	7	1	2	59	18	14823
2017	Client contact centre	28	29	22	11	6	1	3	60	17	10076
2017	Health care practitioners	23	31	22	13	9	1	1	55	23	2134
2017	Federal regulators	22	34	24	11	7	0	1	57	19	4008
2017	Compliance, inspection and enforcement	22	32	23	13	8	1	1	55	21	16311
2017	Communications or public affairs	27	32	22	12	6	1	1	60	18	4233
2017	Access to information and privacy	36	30	18	7	4	1	4	69	12	1272
2017	Security	19	27	24	17	12	1	1	47	29	4906
2017	Science and technology	25	33	23	12	5	1	1	59	17	11082
2017	Library services	26	35	18	11	7	0	2	62	19	509
2017	Legal services	23	31	23	13	7	1	1	55	21	3447
2017	Administration and operations	31	32	20	9	5	1	2	65	15	25771
2017	Human resources	28	34	22	10	5	1	2	63	15	8297
2017	Financial management	30	34	20	9	4	1	2	66	13	6749
2017	Procurement	29	35	22	9	5	1	1	64	14	2783
2017	Real property	26	32	23	12	6	1	1	59	18	2935
2017	Materiel management	30	35	19	9	5	0	1	66	14	1515
2017	Information management	31	32	19	10	5	1	2	65	15	3665
2017	Information technology	27	33	21	11	5	1	1	62	16	11526
2017	Internal audit	33	30	22	8	4	1	2	64	13	973
2017	Evaluation	28	34	22	9	6	0	1	63	15	1326
2017	Data sciences	29	36	19	10	5	0	1	66	15	2207
2017	Policy	22	34	25	11	6	0	0	57	18	8100
2017	Project management	23	34	23	12	7	0	1	58	19	7114
2017	Other services to the public	29	31	20	11	6	1	2	62	17	8240
2017	None of the above	29	30	21	11	6	1	2	60	18	20894

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	29	23	11	6	1	3	58	18	9997
2018	Health care practitioners	18	32	25	15	9	0	1	51	24	1988
2018	Federal regulators	17	33	25	16	8	1	1	51	24	4026
2018	Compliance, inspection and enforcement	17	31	26	15	9	0	1	49	25	16227
2018	Communications or public affairs	19	31	26	15	7	0	1	51	22	4491
2018	Access to information and privacy	32	30	20	10	5	1	1	64	16	1310
2018	Security	16	25	25	17	16	0	1	42	33	4463
2018	Science and technology	20	34	26	13	6	0	1	55	19	9759
2018	Library services	27	33	19	12	6	0	2	61	19	436
2018	Legal services	21	34	25	12	6	1	1	56	18	3185
2018	Administration and operations	23	32	24	12	6	0	1	57	19	23400
2018	Human resources	20	31	27	14	7	0	1	51	22	8419
2018	Financial management	22	33	25	13	6	1	1	56	19	6479
2018	Procurement	22	33	25	13	6	0	1	56	19	2724
2018	Real property	16	33	25	16	10	0	0	49	26	2786
2018	Materiel management	26	31	23	13	5	0	1	58	19	1472
2018	Information management	26	32	23	12	6	0	2	59	18	3463
2018	Information technology	19	32	25	15	8	1	1	51	23	10350
2018	Internal audit	25	31	24	12	5	0	2	58	17	1141
2018	Evaluation	24	32	24	12	5	1	1	58	18	1441
2018	Data sciences	25	30	24	12	6	1	1	57	19	2400
2018	Policy	16	34	27	15	8	0	1	50	23	8190
2018	Project management	15	31	28	16	9	0	1	47	25	6933
2018	Other services to the public	25	30	23	12	8	1	1	56	20	8231
2018	None of the above	23	30	23	13	9	1	2	54	22	14815
2017	Client contact centre	28	28	21	12	6	1	4	59	19	10077
2017	Health care practitioners	22	29	24	13	10	1	1	52	23	2137
2017	Federal regulators	17	33	25	15	9	0	1	51	24	4010
2017	Compliance, inspection and enforcement	18	30	24	16	10	1	1	49	26	16319
2017	Communications or public affairs	21	31	25	14	8	0	1	52	22	4231
2017	Access to information and privacy	31	31	17	10	7	1	3	64	18	1272
2017	Security	17	27	24	17	13	1	1	45	31	4904
2017	Science and technology	23	33	23	13	6	1	1	57	20	11074
2017	Library services	27	32	20	10	6	1	3	62	17	509
2017	Legal services	24	32	23	12	6	1	1	58	19	3447
2017	Administration and operations	25	31	22	13	7	1	2	57	20	25774
2017	Human resources	19	30	26	15	9	0	1	50	24	8300
2017	Financial management	25	32	23	11	6	1	1	58	18	6753
2017	Procurement	21	34	25	12	7	0	1	55	19	2782
2017	Real property	18	31	24	16	9	1	1	50	26	2931
2017	Materiel management	25	33	22	12	6	0	1	59	18	1516
2017	Information management	26	31	22	12	6	1	2	58	19	3676
2017	Information technology	19	32	24	15	8	1	1	52	24	11527
2017	Internal audit	25	36	23	9	6	1	1	62	14	971
2017	Evaluation	24	35	24	10	6	0	1	60	17	1326
2017	Data sciences	26	34	21	12	6	1	1	60	18	2206
2017	Policy	17	32	26	16	8	0	0	50	24	8102
2017	Project management	17	30	25	17	10	0	1	48	27	7116
2017	Other services to the public	27	31	21	12	7	1	2	59	19	8242
2017	None of the above	24	29	22	13	8	1	2	55	22	20894

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	29	20	9	5	1	2	65	14	9985
2018	Health care practitioners	27	32	22	11	8	0	1	59	19	1984
2018	Federal regulators	23	33	22	13	8	0	1	57	21	4024
2018	Compliance, inspection and enforcement	25	32	22	12	8	0	1	57	20	16215
2018	Communications or public affairs	25	32	22	13	8	0	1	57	21	4485
2018	Access to information and privacy	37	30	18	8	5	1	1	68	13	1311
2018	Security	19	27	24	15	14	0	1	46	30	4450
2018	Science and technology	25	34	23	11	6	0	1	60	17	9750
2018	Library services	32	31	21	9	6	0	1	64	15	437
2018	Legal services	28	34	21	10	5	0	1	63	15	3185
2018	Administration and operations	30	31	21	11	6	0	1	62	17	23387
2018	Human resources	27	30	23	12	7	0	1	57	19	8418
2018	Financial management	27	31	23	12	6	0	1	59	18	6465
2018	Procurement	27	34	22	11	5	0	1	61	16	2712
2018	Real property	23	31	23	13	9	0	1	54	23	2789
2018	Materiel management	30	31	21	11	5	0	1	62	16	1470
2018	Information management	30	30	22	10	6	0	1	61	17	3456
2018	Information technology	24	32	23	13	7	0	1	56	21	10343
2018	Internal audit	30	31	20	11	6	0	1	62	18	1136
2018	Evaluation	29	34	19	11	6	1	2	64	17	1438
2018	Data sciences	28	31	21	12	7	0	1	60	19	2403
2018	Policy	19	32	25	14	9	0	0	51	23	8177
2018	Project management	20	31	25	15	9	0	1	51	23	6925
2018	Other services to the public	32	31	20	10	6	1	1	64	16	8233
2018	None of the above	29	29	21	11	8	1	1	59	20	14815
2017	Client contact centre	35	29	18	9	5	1	3	66	15	10077
2017	Health care practitioners	29	33	19	10	7	1	1	63	17	2139
2017	Federal regulators	23	34	21	12	8	0	1	58	21	4010
2017	Compliance, inspection and enforcement	25	31	21	12	8	1	2	58	21	16320
2017	Communications or public affairs	27	30	22	13	7	0	1	57	20	4234
2017	Access to information and privacy	38	28	15	9	6	0	3	69	15	1271
2017	Security	20	28	22	15	13	1	1	49	29	4907
2017	Science and technology	28	32	21	11	6	0	1	61	17	11079
2017	Library services	34	34	15	8	5	1	2	70	14	510
2017	Legal services	31	34	19	9	5	1	2	67	14	3450
2017	Administration and operations	31	31	19	11	6	1	2	63	17	25783
2017	Human resources	26	31	21	12	8	0	1	58	20	8304
2017	Financial management	28	31	20	12	6	1	1	61	18	6758
2017	Procurement	29	33	21	10	6	0	1	63	16	2781
2017	Real property	24	32	22	13	8	0	1	56	21	2935
2017	Materiel management	31	32	19	11	5	0	1	65	16	1519
2017	Information management	31	30	19	11	6	1	2	63	18	3674
2017	Information technology	24	32	22	13	7	1	2	57	20	11533
2017	Internal audit	30	33	19	11	6	1	1	64	17	973
2017	Evaluation	32	33	18	10	6	0	1	66	16	1326
2017	Data sciences	29	31	20	12	6	1	1	61	19	2205
2017	Policy	20	32	23	15	9	0	0	53	24	8100
2017	Project management	22	31	23	15	9	0	1	53	24	7115
2017	Other services to the public	34	31	17	10	6	1	2	67	16	8245
2017	None of the above	30	29	19	11	7	1	2	61	19	20909

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	28	24	13	8	1	1	55	21	9961
2018	Health care practitioners	24	31	22	13	8	0	0	56	22	1981
2018	Federal regulators	24	31	24	12	8	0	1	55	20	4013
2018	Compliance, inspection and enforcement	20	30	25	15	10	0	1	50	25	16186
2018	Communications or public affairs	30	32	22	10	5	0	1	63	15	4472
2018	Access to information and privacy	34	31	20	10	4	1	1	66	14	1307
2018	Security	25	31	22	12	9	0	1	57	22	4445
2018	Science and technology	29	34	22	10	5	0	1	63	15	9726
2018	Library services	32	31	21	11	5	0	1	64	15	435
2018	Legal services	24	33	23	12	6	0	1	58	18	3176
2018	Administration and operations	28	31	22	11	6	0	1	60	18	23319
2018	Human resources	26	30	23	12	7	0	1	57	19	8380
2018	Financial management	28	32	23	11	5	0	1	61	16	6458
2018	Procurement	26	31	22	13	7	0	1	57	20	2713
2018	Real property	25	30	23	14	8	0	1	55	22	2771
2018	Materiel management	37	31	18	10	4	0	1	68	14	1466
2018	Information management	32	31	22	9	5	0	1	64	14	3454
2018	Information technology	28	32	22	11	6	1	1	61	17	10322
2018	Internal audit	30	29	24	11	5	0	1	60	16	1133
2018	Evaluation	29	32	23	11	4	1	1	62	15	1432
2018	Data sciences	34	31	21	8	4	1	1	67	12	2396
2018	Policy	26	32	23	12	5	0	1	59	18	8154
2018	Project management	24	32	24	12	7	0	1	56	19	6911
2018	Other services to the public	30	30	21	11	7	1	1	61	18	8215
2018	None of the above	31	30	20	10	7	1	1	62	17	14745
2017	Client contact centre	25	30	22	12	8	1	2	56	20	10055
2017	Health care practitioners	25	30	21	13	9	1	2	56	22	2130
2017	Federal regulators	23	33	23	12	8	1	1	57	20	4009
2017	Compliance, inspection and enforcement	21	32	23	14	9	1	1	53	23	16285
2017	Communications or public affairs	30	33	21	10	5	0	1	64	15	4229
2017	Access to information and privacy	36	30	18	7	5	1	3	68	13	1270
2017	Security	26	30	22	11	8	1	2	58	20	4890
2017	Science and technology	31	33	20	9	4	1	1	66	14	11068
2017	Library services	34	30	18	9	5	1	2	67	15	508
2017	Legal services	28	31	22	12	5	1	1	60	17	3439
2017	Administration and operations	29	31	20	11	7	1	2	62	18	25740
2017	Human resources	25	31	22	12	8	0	1	57	20	8289
2017	Financial management	29	33	21	10	5	1	2	64	15	6739
2017	Procurement	25	31	23	11	8	0	1	57	19	2776
2017	Real property	25	31	23	12	8	1	1	57	20	2920
2017	Materiel management	34	33	18	9	4	0	2	68	13	1512
2017	Information management	33	31	20	9	5	1	2	66	14	3669
2017	Information technology	29	33	20	10	6	1	2	63	16	11507
2017	Internal audit	30	33	22	9	4	1	2	65	13	969
2017	Evaluation	32	33	21	9	3	1	1	67	12	1323
2017	Data sciences	34	34	19	7	3	1	1	70	11	2202
2017	Policy	29	32	21	11	5	0	1	62	16	8081
2017	Project management	25	32	23	12	7	0	1	58	19	7102
2017	Other services to the public	32	30	19	10	7	1	2	63	17	8222
2017	None of the above	31	29	19	10	6	1	2	63	17	20846

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	23	13	5	4	4	77	9	9958
2018	Health care practitioners	37	26	18	10	8	1	64	18	1978
2018	Federal regulators	48	26	14	6	4	1	76	11	4011
2018	Compliance, inspection and enforcement	44	27	14	7	5	2	73	13	16158
2018	Communications or public affairs	51	25	13	5	4	2	77	9	4481
2018	Access to information and privacy	57	22	11	4	3	2	82	7	1304
2018	Security	36	25	18	10	9	1	62	20	4442
2018	Science and technology	51	28	12	5	3	1	80	8	9727
2018	Library services	47	28	14	6	3	2	77	9	436
2018	Legal services	46	26	15	7	5	2	73	12	3170
2018	Administration and operations	54	23	12	5	3	2	79	8	23292
2018	Human resources	54	23	12	5	3	2	79	8	8387
2018	Financial management	56	23	11	5	3	2	81	8	6442
2018	Procurement	51	24	13	5	4	3	78	9	2712
2018	Real property	51	27	12	4	4	1	79	8	2764
2018	Materiel management	51	26	14	5	3	1	78	8	1467
2018	Information management	54	23	12	5	4	2	79	9	3453
2018	Information technology	54	23	11	5	4	2	79	9	10306
2018	Internal audit	54	22	13	5	3	3	79	8	1132
2018	Evaluation	50	24	14	6	5	2	75	11	1435
2018	Data sciences	52	23	13	6	4	2	77	10	2394
2018	Policy	48	25	14	7	5	1	74	12	8163
2018	Project management	51	25	13	6	4	1	77	10	6900
2018	Other services to the public	48	25	13	6	5	2	75	11	8215
2018	None of the above	49	24	14	6	5	2	75	11	14737
2017	Client contact centre	52	23	14	5	3	3	77	8	10107
2017	Health care practitioners	37	29	18	9	6	1	66	16	2146
2017	Federal regulators	50	25	13	6	4	1	76	11	4031
2017	Compliance, inspection and enforcement	45	27	15	8	5	2	72	12	16373
2017	Communications or public affairs	55	24	12	5	3	1	79	8	4243
2017	Access to information and privacy	58	22	10	4	2	3	83	6	1279
2017	Security	36	26	18	11	8	1	62	19	4918
2017	Science and technology	53	27	12	4	2	1	81	6	11099
2017	Library services	48	31	10	4	5	1	81	9	513
2017	Legal services	52	25	13	5	3	1	79	8	3454
2017	Administration and operations	56	23	11	5	3	2	80	8	25875
2017	Human resources	57	22	11	4	3	2	81	8	8318
2017	Financial management	57	23	10	4	3	2	82	7	6782
2017	Procurement	54	23	13	4	3	2	80	7	2785
2017	Real property	54	26	12	5	3	1	80	8	2948
2017	Materiel management	53	28	13	4	2	1	81	6	1524
2017	Information management	56	23	11	5	3	2	81	7	3678
2017	Information technology	57	22	11	5	3	2	81	8	11558
2017	Internal audit	55	24	11	5	2	3	81	7	971
2017	Evaluation	48	27	13	7	4	1	76	11	1329
2017	Data sciences	55	24	12	5	3	2	80	8	2214
2017	Policy	51	24	14	6	4	1	76	10	8114
2017	Project management	53	24	12	6	4	1	78	10	7143
2017	Other services to the public	49	25	14	5	4	2	76	10	8262
2017	None of the above	51	24	13	6	4	2	76	10	20985

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	16	8	3	3	1	6	85	6	9977
2018	Health care practitioners	60	19	9	3	4	1	4	83	8	1985
2018	Federal regulators	67	16	6	2	3	1	5	88	5	4021
2018	Compliance, inspection and enforcement	63	17	8	4	4	1	5	84	8	16190
2018	Communications or public affairs	72	13	5	2	2	1	5	91	4	4486
2018	Access to information and privacy	69	14	7	2	2	1	5	88	5	1306
2018	Security	53	21	11	5	7	1	3	76	12	4439
2018	Science and technology	72	15	5	2	1	1	4	92	3	9736
2018	Library services	71	14	5	3	2	1	5	90	5	435
2018	Legal services	68	15	6	2	2	1	6	88	5	3177
2018	Administration and operations	69	15	6	2	2	1	5	89	5	23341
2018	Human resources	71	14	6	2	2	0	6	90	4	8411
2018	Financial management	69	15	7	2	2	1	5	89	4	6449
2018	Procurement	68	16	7	2	2	0	4	88	4	2704
2018	Real property	67	18	6	2	2	1	4	90	5	2780
2018	Materiel management	65	18	8	2	2	1	3	87	5	1469
2018	Information management	68	15	7	3	2	1	5	88	5	3452
2018	Information technology	69	15	6	2	2	1	5	89	5	10330
2018	Internal audit	68	16	6	2	1	0	7	90	3	1136
2018	Evaluation	68	14	7	2	2	1	5	88	5	1437
2018	Data sciences	72	12	7	2	2	1	5	89	3	2398
2018	Policy	71	14	5	2	2	0	5	90	4	8176
2018	Project management	70	15	6	2	2	0	4	89	5	6909
2018	Other services to the public	64	17	8	3	3	1	5	85	6	8208
2018	None of the above	64	16	8	3	3	1	5	86	6	14760

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	67	13	7	4	4	1	4	85	8	9987
2018	Health care practitioners	59	18	10	5	6	1	3	79	11	1985
2018	Federal regulators	66	15	7	4	4	1	3	84	8	4023
2018	Compliance, inspection and enforcement	61	17	8	5	5	1	3	81	11	16202
2018	Communications or public affairs	72	13	6	3	3	1	4	88	6	4479
2018	Access to information and privacy	71	12	6	3	3	1	4	87	6	1309
2018	Security	46	18	15	8	11	1	1	65	19	4461
2018	Science and technology	71	13	6	3	4	1	2	87	7	9740
2018	Library services	72	13	5	1	4	1	3	89	5	435
2018	Legal services	65	14	7	5	4	1	4	84	9	3173
2018	Administration and operations	68	14	7	4	4	1	3	85	8	23339
2018	Human resources	73	12	5	3	3	1	4	89	6	8400
2018	Financial management	68	13	7	4	4	1	3	85	8	6449
2018	Procurement	70	14	6	3	3	1	3	87	7	2711
2018	Real property	65	14	8	4	6	1	2	82	10	2784
2018	Materiel management	69	14	6	4	5	1	2	85	9	1470
2018	Information management	68	13	7	4	4	1	4	85	8	3459
2018	Information technology	73	11	5	3	3	1	4	89	6	10331
2018	Internal audit	70	13	6	2	3	1	4	88	6	1140
2018	Evaluation	66	13	8	4	5	1	4	83	9	1437
2018	Data sciences	75	12	4	3	3	1	2	90	6	2397
2018	Policy	72	13	5	3	4	1	3	87	7	8181
2018	Project management	70	13	6	4	3	1	3	86	8	6912
2018	Other services to the public	64	16	8	4	5	1	3	83	9	8211
2018	None of the above	64	15	7	4	5	1	4	82	10	14783
2017	Client contact centre	69	13	6	3	3	1	5	87	7	10101
2017	Health care practitioners	63	17	7	5	5	1	3	82	11	2145
2017	Federal regulators	67	15	6	4	4	1	2	85	8	4030
2017	Compliance, inspection and enforcement	63	16	7	5	4	1	3	83	10	16385
2017	Communications or public affairs	75	12	5	3	2	0	3	89	6	4248
2017	Access to information and privacy	72	11	6	3	3	0	5	88	6	1277
2017	Security	49	20	13	8	8	1	2	70	17	4910
2017	Science and technology	73	13	5	3	3	1	2	89	6	11096
2017	Library services	76	11	3	4	3	1	3	90	7	513
2017	Legal services	69	13	6	4	4	1	3	85	8	3452
2017	Administration and operations	69	14	6	4	3	1	3	86	7	25865
2017	Human resources	74	11	5	3	2	1	4	89	6	8321
2017	Financial management	71	12	6	3	4	1	4	87	7	6783
2017	Procurement	70	13	6	4	3	1	3	86	7	2795
2017	Real property	69	14	7	4	4	1	2	85	8	2936
2017	Materiel management	72	13	6	3	3	1	2	88	6	1525
2017	Information management	72	13	5	3	3	1	3	88	7	3676
2017	Information technology	74	11	5	3	3	1	3	89	6	11553
2017	Internal audit	72	11	6	3	3	0	4	87	7	971
2017	Evaluation	70	13	7	3	3	1	3	86	7	1330
2017	Data sciences	76	11	4	3	3	0	3	90	6	2216
2017	Policy	74	11	5	4	3	1	2	88	7	8117
2017	Project management	71	13	6	4	3	1	3	87	7	7145
2017	Other services to the public	68	14	7	5	3	1	3	85	8	8257
2017	None of the above	67	14	7	4	4	1	3	85	8	20988

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	24	10	4	2	0	2	83	7	10004
2018	Health care practitioners	44	32	14	5	4	0	1	76	10	1981
2018	Federal regulators	51	31	11	4	2	0	1	82	6	4039
2018	Compliance, inspection and enforcement	50	30	12	4	3	0	1	81	7	16249
2018	Communications or public affairs	55	27	10	4	2	0	1	83	6	4487
2018	Access to information and privacy	57	25	10	4	2	0	2	84	6	1311
2018	Security	38	31	16	7	6	0	1	70	14	4473
2018	Science and technology	50	30	12	4	3	0	1	81	7	9780
2018	Library services	51	31	11	3	2	0	1	83	5	436
2018	Legal services	48	31	13	4	3	0	2	79	7	3186
2018	Administration and operations	52	27	11	5	3	0	1	81	8	23458
2018	Human resources	60	23	9	4	2	0	2	85	6	8426
2018	Financial management	53	27	12	4	2	0	2	81	7	6501
2018	Procurement	55	26	12	3	3	0	1	82	6	2726
2018	Real property	49	30	12	5	3	0	1	79	8	2789
2018	Materiel management	48	28	14	5	4	0	0	77	10	1469
2018	Information management	53	26	12	4	3	0	1	81	7	3468
2018	Information technology	57	26	9	3	2	0	1	85	6	10374
2018	Internal audit	59	25	8	3	2	0	3	86	5	1138
2018	Evaluation	56	25	11	4	2	0	2	83	6	1430
2018	Data sciences	61	23	9	3	2	0	1	85	5	2396
2018	Policy	59	26	9	3	2	0	1	86	5	8191
2018	Project management	55	27	11	4	2	0	1	83	6	6940
2018	Other services to the public	51	28	12	4	3	0	1	80	7	8255
2018	None of the above	50	27	12	5	4	0	2	79	9	14832
2017	Client contact centre	58	23	9	4	2	0	4	84	6	10093
2017	Health care practitioners	44	32	12	6	4	0	2	77	11	2144
2017	Federal regulators	52	30	10	4	2	0	1	84	6	4025
2017	Compliance, inspection and enforcement	52	29	10	4	3	0	2	83	7	16362
2017	Communications or public affairs	55	28	10	4	2	0	2	84	6	4245
2017	Access to information and privacy	58	24	9	3	2	0	3	85	6	1278
2017	Security	38	33	15	8	5	0	1	72	13	4917
2017	Science and technology	53	29	11	4	2	0	1	83	6	11102
2017	Library services	56	28	8	4	2	0	3	86	6	513
2017	Legal services	50	31	11	5	2	0	2	82	7	3445
2017	Administration and operations	53	27	10	4	3	0	2	83	7	25853
2017	Human resources	59	24	8	3	2	0	3	86	6	8313
2017	Financial management	55	27	9	4	2	0	3	84	7	6773
2017	Procurement	54	27	10	4	3	0	2	83	6	2794
2017	Real property	51	29	10	5	3	0	1	82	8	2941
2017	Materiel management	52	29	11	5	2	0	1	82	7	1525
2017	Information management	56	27	9	4	2	0	2	85	6	3678
2017	Information technology	58	26	8	3	2	0	2	86	5	11555
2017	Internal audit	58	24	9	3	2	0	3	85	6	970
2017	Evaluation	57	26	10	4	2	0	2	85	5	1332
2017	Data sciences	61	25	7	3	2	0	2	88	5	2211
2017	Policy	60	26	8	3	2	0	1	88	4	8111
2017	Project management	55	27	10	4	2	0	2	84	6	7143
2017	Other services to the public	52	29	10	4	3	0	2	83	7	8257
2017	None of the above	52	27	10	4	3	1	2	82	8	20960

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	18	10	5	5	0	2	79	10	9981
2018	Health care practitioners	51	24	12	6	6	0	1	75	13	1978
2018	Federal regulators	49	24	12	7	6	0	1	74	13	4028
2018	Compliance, inspection and enforcement	47	24	13	8	7	0	1	72	15	16195
2018	Communications or public affairs	53	22	12	6	5	0	1	77	11	4476
2018	Access to information and privacy	61	17	9	5	5	0	2	81	10	1303
2018	Security	35	23	17	10	15	0	1	59	24	4456
2018	Science and technology	52	24	12	6	5	0	1	77	11	9746
2018	Library services	50	26	13	5	4	0	1	77	10	432
2018	Legal services	50	23	12	6	7	0	2	74	13	3172
2018	Administration and operations	56	20	11	6	5	0	2	78	11	23376
2018	Human resources	59	19	10	5	4	0	2	80	10	8414
2018	Financial management	55	21	11	6	5	0	2	78	11	6484
2018	Procurement	56	21	11	6	4	0	1	79	10	2718
2018	Real property	50	23	12	7	8	0	1	73	15	2786
2018	Materiel management	51	25	11	6	7	0	1	76	13	1463
2018	Information management	56	22	11	5	5	0	1	79	10	3457
2018	Information technology	58	21	10	5	4	0	1	81	10	10343
2018	Internal audit	54	21	11	6	5	0	2	78	11	1137
2018	Evaluation	54	21	11	7	5	0	1	77	12	1427
2018	Data sciences	59	20	9	6	5	0	1	80	11	2398
2018	Policy	54	22	11	6	5	0	1	77	12	8171
2018	Project management	54	23	12	6	5	0	1	77	11	6910
2018	Other services to the public	51	24	11	7	6	0	1	76	13	8237
2018	None of the above	51	21	12	7	7	0	2	74	14	14783
2017	Client contact centre	61	18	8	5	4	0	4	82	9	10099
2017	Health care practitioners	54	21	10	6	6	0	2	77	13	2139
2017	Federal regulators	54	22	11	7	6	0	1	77	13	4021
2017	Compliance, inspection and enforcement	51	23	11	7	6	0	2	75	13	16364
2017	Communications or public affairs	59	20	10	5	4	0	2	80	9	4239
2017	Access to information and privacy	62	17	10	4	4	0	3	82	8	1278
2017	Security	39	25	15	10	10	0	1	65	20	4916
2017	Science and technology	57	22	10	6	4	0	1	80	10	11093
2017	Library services	61	22	7	3	5	0	2	85	8	510
2017	Legal services	56	21	11	6	4	0	2	79	10	3456
2017	Administration and operations	60	19	9	5	4	0	2	81	10	25841
2017	Human resources	62	18	8	5	4	0	3	82	9	8308
2017	Financial management	59	19	9	5	5	0	2	81	10	6776
2017	Procurement	60	20	8	5	4	0	2	82	10	2793
2017	Real property	56	21	10	6	5	0	1	78	11	2946
2017	Materiel management	57	23	9	5	4	0	1	81	9	1524
2017	Information management	62	19	8	5	4	1	2	82	9	3678
2017	Information technology	62	19	8	4	4	1	2	84	8	11545
2017	Internal audit	58	18	10	6	5	1	3	79	11	972
2017	Evaluation	58	21	9	5	5	0	2	81	10	1333
2017	Data sciences	63	18	8	4	5	0	2	83	9	2214
2017	Policy	59	20	10	6	4	0	1	80	10	8119
2017	Project management	57	21	9	6	4	0	2	80	10	7145
2017	Other services to the public	57	20	10	6	5	1	2	79	11	8259
2017	None of the above	55	21	10	6	5	1	2	79	11	20971

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	9	4	2	1	0	28	90	4	9910
2018	Health care practitioners	46	11	6	2	2	0	33	86	6	1970
2018	Federal regulators	48	15	6	3	1	0	27	86	5	4006
2018	Compliance, inspection and enforcement	47	11	5	2	1	0	33	88	5	16135
2018	Communications or public affairs	52	12	6	2	1	0	28	88	5	4452
2018	Access to information and privacy	56	9	5	2	1	0	27	89	4	1293
2018	Security	49	14	7	3	2	0	24	84	7	4432
2018	Science and technology	53	15	6	2	1	0	22	88	4	9722
2018	Library services	50	12	5	2	1	0	31	89	4	434
2018	Legal services	50	16	6	2	1	0	24	87	4	3157
2018	Administration and operations	51	12	6	2	1	0	28	87	5	23298
2018	Human resources	54	11	5	2	1	0	26	89	4	8371
2018	Financial management	51	14	7	2	2	0	23	85	5	6452
2018	Procurement	53	13	6	2	1	0	23	87	5	2709
2018	Real property	51	17	7	3	1	0	20	86	5	2773
2018	Materiel management	55	12	7	3	2	0	21	86	6	1453
2018	Information management	55	11	5	2	1	0	26	89	4	3441
2018	Information technology	55	14	6	2	1	0	22	89	4	10317
2018	Internal audit	54	14	6	2	1	0	23	89	4	1129
2018	Evaluation	53	10	4	1	1	0	31	91	3	1425
2018	Data sciences	56	10	5	2	1	0	25	90	3	2381
2018	Policy	51	13	6	2	1	0	27	89	4	8129
2018	Project management	53	14	6	2	1	0	23	88	4	6901
2018	Other services to the public	52	12	5	2	1	0	27	89	4	8177
2018	None of the above	51	12	5	2	1	0	28	88	4	14696
2017	Client contact centre	56	8	4	2	1	0	28	91	4	10094
2017	Health care practitioners	48	12	5	2	1	0	31	88	5	2142
2017	Federal regulators	49	16	7	2	1	0	25	87	5	4022
2017	Compliance, inspection and enforcement	48	11	5	2	1	0	33	88	5	16356
2017	Communications or public affairs	55	12	5	2	1	0	26	90	4	4237
2017	Access to information and privacy	58	9	3	2	1	1	27	91	4	1277
2017	Security	47	16	7	3	2	1	25	85	6	4913
2017	Science and technology	55	15	6	2	1	0	21	89	4	11088
2017	Library services	55	11	4	2	1	0	27	91	4	512
2017	Legal services	54	14	6	1	1	0	23	89	3	3447
2017	Administration and operations	53	12	5	2	1	0	27	89	4	25839
2017	Human resources	55	11	5	2	1	0	26	89	4	8316
2017	Financial management	54	14	6	3	1	0	21	87	5	6768
2017	Procurement	55	14	6	2	1	0	22	88	4	2790
2017	Real property	54	15	7	2	2	0	19	86	5	2934
2017	Materiel management	55	15	6	2	1	0	21	89	4	1519
2017	Information management	57	11	4	2	1	1	24	91	4	3673
2017	Information technology	57	14	5	2	1	0	20	90	4	11535
2017	Internal audit	54	15	5	2	1	0	21	89	4	972
2017	Evaluation	52	12	4	2	0	0	29	91	4	1326
2017	Data sciences	58	12	4	2	1	0	23	91	3	2212
2017	Policy	56	13	5	2	1	0	24	90	3	8103
2017	Project management	55	14	5	2	1	0	23	89	4	7143
2017	Other services to the public	53	12	5	2	1	1	27	90	4	8251
2017	None of the above	53	13	5	2	1	0	25	89	4	20942

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	20	12	5	3	0	5	79	9	9959
2018	Health care practitioners	54	24	10	4	3	0	5	82	7	1978
2018	Federal regulators	52	28	11	4	2	0	4	83	6	4024
2018	Compliance, inspection and enforcement	48	27	14	4	2	0	4	78	7	16177
2018	Communications or public affairs	67	18	6	2	1	0	6	90	3	4470
2018	Access to information and privacy	60	20	10	3	1	0	6	85	4	1305
2018	Security	54	23	11	3	3	0	5	81	7	4447
2018	Science and technology	66	19	7	2	1	0	5	90	3	9738
2018	Library services	60	22	8	1	1	0	8	89	2	437
2018	Legal services	54	24	11	4	1	0	6	83	6	3166
2018	Administration and operations	65	19	7	2	1	0	6	90	3	23337
2018	Human resources	70	15	5	2	1	0	7	91	3	8389
2018	Financial management	67	18	6	2	1	1	7	91	3	6470
2018	Procurement	57	24	10	3	2	1	4	85	4	2715
2018	Real property	56	26	10	3	1	0	3	85	4	2777
2018	Materiel management	62	20	9	2	1	0	4	86	4	1462
2018	Information management	67	16	6	2	1	0	8	90	3	3453
2018	Information technology	66	17	7	2	1	0	7	89	4	10335
2018	Internal audit	65	17	7	2	1	1	8	89	3	1132
2018	Evaluation	67	16	7	1	1	0	7	90	3	1424
2018	Data sciences	70	16	6	2	1	0	6	91	2	2395
2018	Policy	65	20	7	2	1	0	5	90	2	8154
2018	Project management	61	21	9	2	1	0	5	87	4	6915
2018	Other services to the public	53	25	11	4	2	0	4	82	6	8226
2018	None of the above	62	19	8	3	2	1	7	87	5	14749
2017	Client contact centre	56	19	10	5	3	0	7	81	8	10061
2017	Health care practitioners	56	23	9	3	2	1	6	84	6	2136
2017	Federal regulators	57	25	9	2	1	0	4	86	4	4003
2017	Compliance, inspection and enforcement	50	26	12	4	2	0	5	81	7	16270
2017	Communications or public affairs	69	17	5	1	1	0	6	92	2	4217
2017	Access to information and privacy	61	19	9	3	2	1	6	86	5	1269
2017	Security	53	25	10	3	3	1	6	84	6	4877
2017	Science and technology	67	18	5	2	1	1	6	91	3	11050
2017	Library services	66	18	6	1	1	1	7	91	2	509
2017	Legal services	57	22	10	3	1	1	6	85	4	3432
2017	Administration and operations	66	17	6	2	1	0	8	90	3	25739
2017	Human resources	70	14	5	1	1	0	8	92	2	8275
2017	Financial management	70	16	4	2	1	0	7	92	3	6732
2017	Procurement	61	21	9	2	1	0	5	86	4	2775
2017	Real property	59	23	9	3	2	1	4	86	4	2929
2017	Materiel management	63	21	7	3	0	0	5	89	4	1510
2017	Information management	69	15	5	2	1	1	8	92	3	3651
2017	Information technology	67	16	5	2	1	1	8	91	3	11495
2017	Internal audit	70	13	6	2	1	0	9	91	3	969
2017	Evaluation	67	17	6	1	1	1	8	92	2	1325
2017	Data sciences	71	15	5	1	1	0	7	93	3	2213
2017	Policy	69	18	6	1	1	0	5	92	2	8084
2017	Project management	64	19	8	2	1	0	6	88	4	7100
2017	Other services to the public	56	23	9	4	2	1	6	84	6	8222
2017	None of the above	63	18	7	2	1	1	8	89	4	20840

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	17	11	8	10	0	4	70	19	10009
2018	Health care practitioners	65	15	7	3	6	0	4	84	10	1980
2018	Federal regulators	67	18	6	3	3	0	3	88	6	4028
2018	Compliance, inspection and enforcement	62	18	7	4	5	0	3	83	9	16231
2018	Communications or public affairs	68	13	6	4	4	0	4	85	9	4487
2018	Access to information and privacy	63	14	8	5	6	0	3	80	12	1308
2018	Security	70	15	5	2	3	0	4	89	6	4471
2018	Science and technology	64	17	7	4	5	1	3	83	9	9773
2018	Library services	58	18	8	5	5	1	4	81	10	436
2018	Legal services	70	13	5	2	4	0	5	88	7	3178
2018	Administration and operations	64	15	8	4	6	0	4	82	10	23427
2018	Human resources	71	12	5	3	4	0	4	87	7	8429
2018	Financial management	69	15	6	3	3	1	4	87	7	6498
2018	Procurement	69	13	6	4	4	0	4	85	8	2721
2018	Real property	65	18	7	4	4	1	2	85	8	2783
2018	Materiel management	67	14	9	4	4	1	2	84	8	1467
2018	Information management	61	16	8	5	5	1	4	81	10	3467
2018	Information technology	68	16	6	3	3	1	3	87	6	10373
2018	Internal audit	66	14	6	4	5	1	4	84	10	1133
2018	Evaluation	64	15	7	4	5	1	5	83	10	1429
2018	Data sciences	68	13	7	4	5	0	2	84	9	2397
2018	Policy	73	11	5	3	4	0	3	88	7	8191
2018	Project management	67	15	6	4	4	0	3	85	9	6933
2018	Other services to the public	56	17	9	6	8	0	3	76	15	8249
2018	None of the above	61	15	8	4	7	1	4	80	12	14824
2017	Client contact centre	49	16	11	8	10	1	5	69	19	10111
2017	Health care practitioners	64	16	7	4	5	1	4	84	9	2146
2017	Federal regulators	66	18	6	3	3	1	3	87	6	4027
2017	Compliance, inspection and enforcement	58	20	8	5	5	1	4	81	11	16371
2017	Communications or public affairs	66	15	7	4	5	0	4	84	9	4241
2017	Access to information and privacy	60	15	9	6	5	1	5	79	12	1278
2017	Security	67	16	6	3	3	1	5	88	6	4920
2017	Science and technology	61	19	7	5	5	0	3	83	10	11112
2017	Library services	58	16	8	5	6	1	6	80	12	512
2017	Legal services	67	14	7	3	4	1	5	86	8	3453
2017	Administration and operations	60	16	8	5	6	1	4	80	11	25899
2017	Human resources	68	14	6	3	3	0	5	87	7	8330
2017	Financial management	67	16	6	3	3	1	4	87	7	6780
2017	Procurement	70	14	7	2	3	0	4	88	5	2791
2017	Real property	63	18	8	4	4	1	3	83	8	2944
2017	Materiel management	67	17	7	2	3	1	3	87	6	1521
2017	Information management	61	18	8	5	5	1	4	82	10	3684
2017	Information technology	64	18	7	3	3	1	3	86	7	11562
2017	Internal audit	65	14	7	4	5	0	4	83	9	973
2017	Evaluation	64	15	7	5	5	0	4	83	10	1332
2017	Data sciences	67	15	6	4	4	1	3	85	9	2213
2017	Policy	71	13	5	4	4	0	4	87	7	8126
2017	Project management	64	16	7	4	4	0	4	83	9	7145
2017	Other services to the public	54	18	10	7	8	1	3	74	16	8268
2017	None of the above	59	17	8	5	6	1	5	80	12	21000

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	28	16	5	3	0	3	76	8	9996
2018	Health care practitioners	49	31	12	4	2	0	2	82	6	1979
2018	Federal regulators	47	31	13	4	2	0	2	80	6	4022
2018	Compliance, inspection and enforcement	43	32	15	5	3	0	2	77	8	16218
2018	Communications or public affairs	47	29	15	5	2	0	2	77	7	4479
2018	Access to information and privacy	47	29	13	5	3	0	2	78	8	1310
2018	Security	48	29	14	5	3	0	2	78	8	4462
2018	Science and technology	49	31	13	3	1	0	2	82	5	9761
2018	Library services	44	30	18	3	1	0	3	77	5	435
2018	Legal services	47	30	14	4	2	0	3	79	6	3173
2018	Administration and operations	48	29	14	4	3	0	2	78	7	23413
2018	Human resources	50	27	14	4	3	0	2	79	7	8415
2018	Financial management	48	28	14	4	2	0	3	79	7	6489
2018	Procurement	50	28	13	4	2	0	2	80	7	2720
2018	Real property	53	28	11	3	2	0	2	83	5	2783
2018	Materiel management	53	26	13	5	2	0	1	80	7	1466
2018	Information management	47	29	14	5	3	0	3	78	8	3465
2018	Information technology	51	27	13	4	2	0	2	80	7	10361
2018	Internal audit	48	30	14	4	2	0	2	80	6	1135
2018	Evaluation	48	29	14	4	2	0	3	79	6	1432
2018	Data sciences	48	30	14	5	2	0	1	79	7	2400
2018	Policy	48	29	15	4	2	0	1	79	7	8179
2018	Project management	48	29	13	4	2	0	2	80	7	6917
2018	Other services to the public	45	31	15	5	3	0	2	78	7	8230
2018	None of the above	49	28	13	4	3	0	3	80	7	14785
2017	Client contact centre	47	28	14	5	3	0	4	78	8	10090
2017	Health care practitioners	51	31	11	3	1	0	3	84	4	2144
2017	Federal regulators	49	31	12	3	2	0	2	82	5	4019
2017	Compliance, inspection and enforcement	44	32	14	5	2	0	3	79	7	16348
2017	Communications or public affairs	48	30	13	4	2	0	2	80	6	4231
2017	Access to information and privacy	51	26	12	5	3	0	3	79	8	1275
2017	Security	46	31	13	4	3	0	3	79	7	4909
2017	Science and technology	51	31	11	3	1	0	2	84	5	11089
2017	Library services	49	32	11	3	1	1	3	84	4	512
2017	Legal services	49	30	13	4	2	0	3	81	6	3444
2017	Administration and operations	49	29	13	4	2	0	3	80	7	25857
2017	Human resources	50	28	13	4	2	0	3	80	7	8309
2017	Financial management	50	29	12	4	2	0	3	81	6	6780
2017	Procurement	51	29	11	4	2	0	3	82	7	2787
2017	Real property	54	29	10	3	1	0	2	85	5	2933
2017	Materiel management	52	30	10	3	2	0	2	84	5	1517
2017	Information management	49	30	12	5	2	0	3	81	7	3671
2017	Information technology	51	28	12	4	2	0	2	81	6	11550
2017	Internal audit	50	26	13	5	2	0	4	79	7	972
2017	Evaluation	49	31	12	4	2	0	2	82	6	1330
2017	Data sciences	51	28	13	4	2	0	2	80	6	2215
2017	Policy	52	28	13	4	2	0	2	82	6	8114
2017	Project management	50	29	12	4	2	0	2	82	6	7138
2017	Other services to the public	47	31	13	4	2	0	2	80	7	8247
2017	None of the above	51	28	12	4	2	1	3	82	6	20948

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	31	35	13	5	0	0	46	19	10068
2018	Health care practitioners	11	30	36	15	7	0	0	41	23	1994
2018	Federal regulators	11	30	38	15	6	0	0	41	21	4047
2018	Compliance, inspection and enforcement	10	31	38	15	6	0	0	42	21	16322
2018	Communications or public affairs	11	33	38	14	4	0	0	44	18	4511
2018	Access to information and privacy	19	31	33	12	5	0	0	50	17	1313
2018	Security	9	25	36	18	11	0	0	34	30	4485
2018	Science and technology	12	34	37	14	4	0	0	46	17	9809
2018	Library services	16	31	38	10	4	0	0	47	15	438
2018	Legal services	8	24	40	20	8	0	0	32	28	3201
2018	Administration and operations	15	32	34	13	4	0	0	48	17	23531
2018	Human resources	13	30	38	14	5	0	0	43	19	8468
2018	Financial management	16	33	36	12	4	0	0	48	16	6524
2018	Procurement	15	34	36	12	4	0	0	48	16	2736
2018	Real property	12	32	35	14	6	0	0	44	21	2809
2018	Materiel management	20	32	32	12	4	0	0	52	16	1480
2018	Information management	18	35	32	11	3	0	0	54	14	3490
2018	Information technology	16	34	34	12	4	0	0	50	16	10402
2018	Internal audit	17	34	34	12	3	0	0	51	14	1140
2018	Evaluation	14	35	35	12	4	0	0	49	16	1445
2018	Data sciences	18	36	32	11	3	0	0	54	14	2411
2018	Policy	9	31	38	16	5	0	0	41	21	8217
2018	Project management	11	31	38	15	5	0	0	42	20	6966
2018	Other services to the public	15	31	35	14	5	0	0	46	19	8276
2018	None of the above	15	30	35	14	6	0	0	45	20	14874
2017	Client contact centre	13	29	37	13	7	0	0	43	20	10117
2017	Health care practitioners	9	30	36	16	9	1	0	39	25	2144
2017	Federal regulators	8	30	40	15	7	0	0	38	22	4032
2017	Compliance, inspection and enforcement	9	28	40	15	7	0	0	38	22	16402
2017	Communications or public affairs	9	31	40	15	6	0	0	40	21	4254
2017	Access to information and privacy	17	29	35	13	6	0	1	46	18	1277
2017	Security	9	22	38	18	12	0	0	32	30	4926
2017	Science and technology	10	33	38	13	5	0	0	44	18	11123
2017	Library services	15	33	33	11	6	0	1	49	17	513
2017	Legal services	7	23	41	20	8	0	0	30	29	3458
2017	Administration and operations	14	30	37	13	6	0	0	44	19	25918
2017	Human resources	11	28	40	15	6	0	0	39	22	8329
2017	Financial management	13	32	37	12	5	0	0	45	17	6791
2017	Procurement	13	30	38	13	5	0	0	44	18	2795
2017	Real property	11	30	37	15	7	0	0	41	22	2945
2017	Materiel management	19	33	31	11	5	0	0	52	16	1528
2017	Information management	16	34	34	11	4	0	1	50	15	3684
2017	Information technology	12	33	36	13	5	0	0	46	18	11581
2017	Internal audit	12	34	39	10	4	0	0	47	14	976
2017	Evaluation	11	34	37	12	5	0	0	46	17	1332
2017	Data sciences	14	36	35	11	3	0	0	50	14	2216
2017	Policy	8	31	40	16	6	0	0	39	22	8127
2017	Project management	9	30	40	15	6	0	0	39	21	7154
2017	Other services to the public	14	30	35	14	6	0	0	44	20	8281
2017	None of the above	13	29	37	13	7	0	1	42	21	21034

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	21	37	20	10	0	30	33	9950
2018	Health care practitioners	14	24	38	18	6	0	25	37	1974
2018	Federal regulators	10	20	42	20	8	0	28	31	3988
2018	Compliance, inspection and enforcement	11	20	41	20	8	0	28	31	16117
2018	Communications or public affairs	9	20	40	22	9	0	31	29	4463
2018	Access to information and privacy	10	17	36	24	13	0	37	27	1300
2018	Security	17	25	35	15	7	0	22	42	4438
2018	Science and technology	7	18	40	25	11	0	36	24	9722
2018	Library services	7	16	43	27	8	0	35	23	430
2018	Legal services	12	25	38	18	7	0	24	37	3153
2018	Administration and operations	10	19	38	22	11	0	33	29	23256
2018	Human resources	10	20	38	21	10	0	31	31	8383
2018	Financial management	8	18	39	23	10	0	34	27	6444
2018	Procurement	9	16	40	25	10	0	35	25	2702
2018	Real property	10	19	37	23	11	0	34	29	2766
2018	Materiel management	8	16	34	26	16	1	42	24	1461
2018	Information management	8	17	37	25	13	0	38	25	3434
2018	Information technology	8	18	38	25	11	0	36	26	10297
2018	Internal audit	6	17	39	27	10	0	38	23	1136
2018	Evaluation	7	19	39	25	10	0	35	26	1427
2018	Data sciences	7	16	36	28	14	0	42	22	2391
2018	Policy	10	22	40	21	7	0	29	32	8134
2018	Project management	10	21	39	22	8	0	30	31	6899
2018	Other services to the public	12	19	37	21	11	0	31	31	8180
2018	None of the above	11	20	37	20	11	1	31	31	14715
2017	Client contact centre	10	21	38	20	10	1	30	32	10075
2017	Health care practitioners	12	25	39	18	5	0	24	37	2138
2017	Federal regulators	9	20	42	21	7	0	28	30	4023
2017	Compliance, inspection and enforcement	10	20	42	20	8	0	28	30	16345
2017	Communications or public affairs	8	20	41	22	9	0	31	28	4242
2017	Access to information and privacy	9	18	36	23	13	1	36	27	1278
2017	Security	13	25	38	15	8	0	23	39	4913
2017	Science and technology	6	17	40	26	11	0	37	22	11096
2017	Library services	6	18	37	26	12	1	38	24	512
2017	Legal services	9	24	43	18	6	0	25	33	3437
2017	Administration and operations	9	19	39	22	10	0	33	28	25836
2017	Human resources	9	22	39	20	9	1	30	31	8311
2017	Financial management	8	18	39	24	11	0	34	26	6765
2017	Procurement	7	21	38	23	10	0	34	28	2782
2017	Real property	8	20	38	22	11	1	33	28	2944
2017	Materiel management	7	17	36	24	16	1	40	24	1517
2017	Information management	6	17	38	25	13	1	39	23	3673
2017	Information technology	7	18	39	24	11	0	36	25	11549
2017	Internal audit	6	16	40	26	12	0	38	22	973
2017	Evaluation	6	18	38	26	12	0	38	23	1330
2017	Data sciences	6	15	36	29	13	1	42	21	2211
2017	Policy	9	21	41	21	8	0	29	30	8117
2017	Project management	9	20	42	21	8	0	30	29	7135
2017	Other services to the public	10	19	39	21	10	1	31	29	8243
2017	None of the above	9	20	38	21	12	1	33	29	20924

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	25	20	12	12	2	1	31	69	10067
2018	Health care practitioners	16	23	23	16	21	1	0	16	84	1995
2018	Federal regulators	25	28	22	12	10	2	0	26	74	4052
2018	Compliance, inspection and enforcement	30	30	19	9	9	3	1	31	69	16312
2018	Communications or public affairs	30	26	20	11	10	2	1	30	70	4512
2018	Access to information and privacy	35	25	19	8	10	2	1	36	64	1316
2018	Security	23	26	22	12	15	2	0	23	77	4480
2018	Science and technology	30	26	19	11	10	3	1	32	68	9807
2018	Library services	35	28	19	9	8	2	0	35	65	438
2018	Legal services	27	23	22	12	12	3	1	28	72	3204
2018	Administration and operations	30	26	20	11	11	1	1	31	69	23517
2018	Human resources	31	27	20	11	10	1	1	31	69	8464
2018	Financial management	28	29	21	11	10	1	1	28	72	6521
2018	Procurement	29	26	20	12	11	1	1	29	71	2736
2018	Real property	20	27	23	13	15	1	0	21	79	2796
2018	Materiel management	26	26	21	12	12	1	0	27	73	1480
2018	Information management	33	26	19	11	9	2	1	33	67	3490
2018	Information technology	37	28	17	8	7	3	1	38	62	10413
2018	Internal audit	31	27	21	9	9	2	1	31	69	1140
2018	Evaluation	28	25	20	13	10	3	1	29	71	1445
2018	Data sciences	33	26	17	9	9	4	1	35	65	2402
2018	Policy	26	26	21	12	11	2	1	27	73	8218
2018	Project management	28	26	20	11	11	2	1	29	71	6971
2018	Other services to the public	26	25	21	13	13	2	1	26	74	8278
2018	None of the above	28	25	19	12	13	2	1	29	71	14890
2017	Client contact centre	30	23	19	11	13	2	1	32	68	10123
2017	Health care practitioners	21	22	19	14	21	2	1	22	78	2145
2017	Federal regulators	26	28	19	11	11	4	1	28	72	4030
2017	Compliance, inspection and enforcement	31	28	18	9	8	4	1	33	67	16403
2017	Communications or public affairs	29	24	19	12	11	4	1	31	69	4252
2017	Access to information and privacy	33	21	19	11	11	4	2	35	65	1278
2017	Security	26	24	20	10	15	3	1	27	73	4930
2017	Science and technology	33	22	18	10	10	6	1	35	65	11127
2017	Library services	40	24	16	7	8	5	1	43	57	513
2017	Legal services	28	21	20	12	14	5	1	29	71	3460
2017	Administration and operations	31	23	19	11	13	3	1	32	68	25929
2017	Human resources	32	24	19	11	11	2	1	33	67	8337
2017	Financial management	28	28	20	11	11	2	1	29	71	6793
2017	Procurement	25	25	21	12	13	3	1	26	74	2792
2017	Real property	23	23	22	13	16	2	0	24	76	2948
2017	Materiel management	29	22	20	11	15	2	0	30	70	1530
2017	Information management	36	23	16	10	11	4	1	38	62	3687
2017	Information technology	38	25	16	8	7	5	1	41	59	11576
2017	Internal audit	32	25	21	9	9	2	1	34	66	976
2017	Evaluation	29	24	19	11	12	5	1	31	69	1333
2017	Data sciences	35	23	16	9	10	5	1	38	62	2219
2017	Policy	27	25	20	11	13	4	1	28	72	8126
2017	Project management	29	24	19	11	12	3	1	30	70	7156
2017	Other services to the public	24	23	20	13	15	4	1	25	75	8275
2017	None of the above	29	23	19	11	13	4	1	30	70	21014

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	25	6683
2018	Health care practitioners	28	1642
2018	Federal regulators	20	2947
2018	Compliance, inspection and enforcement	18	10925
2018	Communications or public affairs	26	3061
2018	Access to information and privacy	21	798
2018	Security	27	3263
2018	Science and technology	18	6598
2018	Library services	19	273
2018	Legal services	21	2228
2018	Administration and operations	24	15870
2018	Human resources	21	5739
2018	Financial management	19	4580
2018	Procurement	20	1897
2018	Real property	22	2127
2018	Materiel management	22	1054
2018	Information management	25	2237
2018	Information technology	17	6112
2018	Internal audit	20	752
2018	Evaluation	21	987
2018	Data sciences	23	1448
2018	Policy	23	5806
2018	Project management	22	4812
2018	Other services to the public	29	5715
2018	None of the above	25	9878
2017	Client contact centre	24	6581
2017	Health care practitioners	29	1586
2017	Federal regulators	16	2744
2017	Compliance, inspection and enforcement	18	10283
2017	Communications or public affairs	26	2763
2017	Access to information and privacy	26	770
2017	Security	26	3328
2017	Science and technology	20	6686
2017	Library services	21	274
2017	Legal services	21	2320
2017	Administration and operations	24	16643
2017	Human resources	23	5363
2017	Financial management	19	4704
2017	Procurement	20	1972
2017	Real property	21	2114
2017	Materiel management	21	1016
2017	Information management	24	2161
2017	Information technology	17	6282
2017	Internal audit	21	618
2017	Evaluation	23	873
2017	Data sciences	23	1275
2017	Policy	23	5568
2017	Project management	22	4729
2017	Other services to the public	26	5585
2017	None of the above	23	13434

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	36	6687
2018	Health care practitioners	47	1643
2018	Federal regulators	38	2947
2018	Compliance, inspection and enforcement	33	10926
2018	Communications or public affairs	36	3061
2018	Access to information and privacy	37	799
2018	Security	37	3264
2018	Science and technology	36	6598
2018	Library services	25	273
2018	Legal services	38	2228
2018	Administration and operations	33	15872
2018	Human resources	34	5738
2018	Financial management	36	4580
2018	Procurement	36	1897
2018	Real property	35	2127
2018	Materiel management	33	1054
2018	Information management	31	2238
2018	Information technology	31	6112
2018	Internal audit	36	752
2018	Evaluation	41	987
2018	Data sciences	39	1452
2018	Policy	38	5806
2018	Project management	38	4812
2018	Other services to the public	37	5719
2018	None of the above	35	9877
2017	Client contact centre	35	6581
2017	Health care practitioners	38	1586
2017	Federal regulators	34	2744
2017	Compliance, inspection and enforcement	33	10283
2017	Communications or public affairs	36	2763
2017	Access to information and privacy	35	770
2017	Security	34	3328
2017	Science and technology	37	6686
2017	Library services	26	274
2017	Legal services	37	2320
2017	Administration and operations	33	16643
2017	Human resources	34	5363
2017	Financial management	35	4704
2017	Procurement	38	1972
2017	Real property	33	2114
2017	Materiel management	33	1016
2017	Information management	32	2161
2017	Information technology	31	6282
2017	Internal audit	41	618
2017	Evaluation	39	873
2017	Data sciences	41	1275
2017	Policy	38	5568
2017	Project management	35	4729
2017	Other services to the public	34	5585
2017	None of the above	32	13434

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	30	6681
2018	Health care practitioners	21	1642
2018	Federal regulators	21	2947
2018	Compliance, inspection and enforcement	24	10925
2018	Communications or public affairs	24	3061
2018	Access to information and privacy	24	798
2018	Security	20	3261
2018	Science and technology	26	6598
2018	Library services	22	273
2018	Legal services	23	2228
2018	Administration and operations	24	15869
2018	Human resources	25	5738
2018	Financial management	21	4580
2018	Procurement	21	1897
2018	Real property	21	2128
2018	Materiel management	19	1054
2018	Information management	23	2237
2018	Information technology	18	6112
2018	Internal audit	22	752
2018	Evaluation	24	987
2018	Data sciences	25	1448
2018	Policy	22	5806
2018	Project management	23	4812
2018	Other services to the public	26	5701
2018	None of the above	23	9867
2017	Client contact centre	22	6581
2017	Health care practitioners	17	1586
2017	Federal regulators	16	2744
2017	Compliance, inspection and enforcement	17	10283
2017	Communications or public affairs	20	2763
2017	Access to information and privacy	19	770
2017	Security	17	3328
2017	Science and technology	17	6686
2017	Library services	16	274
2017	Legal services	19	2320
2017	Administration and operations	21	16643
2017	Human resources	21	5363
2017	Financial management	17	4704
2017	Procurement	17	1972
2017	Real property	15	2114
2017	Materiel management	13	1016
2017	Information management	18	2161
2017	Information technology	13	6282
2017	Internal audit	22	618
2017	Evaluation	20	873
2017	Data sciences	18	1275
2017	Policy	19	5568
2017	Project management	17	4729
2017	Other services to the public	20	5585
2017	None of the above	17	13434

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	38	6687
2018	Health care practitioners	39	1643
2018	Federal regulators	49	2948
2018	Compliance, inspection and enforcement	43	10927
2018	Communications or public affairs	47	3061
2018	Access to information and privacy	44	798
2018	Security	57	3263
2018	Science and technology	35	6600
2018	Library services	34	273
2018	Legal services	29	2228
2018	Administration and operations	46	15874
2018	Human resources	37	5739
2018	Financial management	42	4580
2018	Procurement	42	1897
2018	Real property	54	2127
2018	Materiel management	42	1054
2018	Information management	37	2240
2018	Information technology	47	6112
2018	Internal audit	35	752
2018	Evaluation	35	987
2018	Data sciences	30	1454
2018	Policy	42	5806
2018	Project management	49	4812
2018	Other services to the public	52	5723
2018	None of the above	47	9885
2017	Client contact centre	41	6581
2017	Health care practitioners	45	1586
2017	Federal regulators	53	2744
2017	Compliance, inspection and enforcement	48	10283
2017	Communications or public affairs	49	2763
2017	Access to information and privacy	43	770
2017	Security	61	3328
2017	Science and technology	42	6686
2017	Library services	32	274
2017	Legal services	30	2320
2017	Administration and operations	49	16643
2017	Human resources	42	5363
2017	Financial management	47	4704
2017	Procurement	44	1972
2017	Real property	58	2114
2017	Materiel management	44	1016
2017	Information management	41	2161
2017	Information technology	49	6282
2017	Internal audit	34	618
2017	Evaluation	39	873
2017	Data sciences	36	1275
2017	Policy	43	5568
2017	Project management	51	4729
2017	Other services to the public	54	5585
2017	None of the above	49	13434

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	8	6678
2018	Health care practitioners	7	1642
2018	Federal regulators	6	2947
2018	Compliance, inspection and enforcement	7	10925
2018	Communications or public affairs	7	3061
2018	Access to information and privacy	6	798
2018	Security	9	3259
2018	Science and technology	7	6597
2018	Library services	3	273
2018	Legal services	8	2228
2018	Administration and operations	6	15867
2018	Human resources	7	5738
2018	Financial management	6	4580
2018	Procurement	7	1897
2018	Real property	5	2127
2018	Materiel management	5	1054
2018	Information management	6	2237
2018	Information technology	5	6113
2018	Internal audit	7	752
2018	Evaluation	9	987
2018	Data sciences	8	1448
2018	Policy	9	5806
2018	Project management	7	4812
2018	Other services to the public	6	5687
2018	None of the above	6	9860
2017	Client contact centre	7	6581
2017	Health care practitioners	7	1586
2017	Federal regulators	5	2744
2017	Compliance, inspection and enforcement	6	10283
2017	Communications or public affairs	6	2763
2017	Access to information and privacy	7	770
2017	Security	9	3328
2017	Science and technology	6	6686
2017	Library services	3	274
2017	Legal services	9	2320
2017	Administration and operations	6	16643
2017	Human resources	7	5363
2017	Financial management	6	4704
2017	Procurement	6	1972
2017	Real property	5	2114
2017	Materiel management	4	1016
2017	Information management	5	2161
2017	Information technology	5	6282
2017	Internal audit	7	618
2017	Evaluation	9	873
2017	Data sciences	6	1275
2017	Policy	9	5568
2017	Project management	7	4729
2017	Other services to the public	5	5585
2017	None of the above	5	13434

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	26	6680
2018	Health care practitioners	46	1643
2018	Federal regulators	38	2948
2018	Compliance, inspection and enforcement	36	10925
2018	Communications or public affairs	27	3061
2018	Access to information and privacy	27	798
2018	Security	48	3261
2018	Science and technology	36	6599
2018	Library services	29	273
2018	Legal services	37	2228
2018	Administration and operations	29	15873
2018	Human resources	31	5738
2018	Financial management	32	4580
2018	Procurement	33	1897
2018	Real property	36	2128
2018	Materiel management	31	1054
2018	Information management	27	2238
2018	Information technology	32	6113
2018	Internal audit	33	752
2018	Evaluation	36	987
2018	Data sciences	33	1449
2018	Policy	34	5806
2018	Project management	34	4812
2018	Other services to the public	31	5704
2018	None of the above	35	9876

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	33	6681
2018	Health care practitioners	38	1642
2018	Federal regulators	30	2947
2018	Compliance, inspection and enforcement	32	10926
2018	Communications or public affairs	34	3062
2018	Access to information and privacy	33	800
2018	Security	28	3259
2018	Science and technology	32	6597
2018	Library services	39	273
2018	Legal services	40	2228
2018	Administration and operations	35	15868
2018	Human resources	39	5740
2018	Financial management	37	4580
2018	Procurement	36	1898
2018	Real property	33	2127
2018	Materiel management	38	1056
2018	Information management	35	2238
2018	Information technology	33	6112
2018	Internal audit	37	752
2018	Evaluation	33	987
2018	Data sciences	33	1449
2018	Policy	34	5806
2018	Project management	33	4813
2018	Other services to the public	34	5704
2018	None of the above	36	9876
2017	Client contact centre	38	6581
2017	Health care practitioners	45	1586
2017	Federal regulators	40	2744
2017	Compliance, inspection and enforcement	40	10283
2017	Communications or public affairs	36	2763
2017	Access to information and privacy	40	770
2017	Security	31	3328
2017	Science and technology	43	6686
2017	Library services	47	274
2017	Legal services	50	2320
2017	Administration and operations	40	16643
2017	Human resources	43	5363
2017	Financial management	45	4704
2017	Procurement	45	1972
2017	Real property	38	2114
2017	Materiel management	46	1016
2017	Information management	41	2161
2017	Information technology	40	6282
2017	Internal audit	44	618
2017	Evaluation	41	873
2017	Data sciences	41	1275
2017	Policy	40	5568
2017	Project management	38	4729
2017	Other services to the public	39	5585
2017	None of the above	40	13434

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	6	49	17	9	5	14	6359
2018	Health care practitioners	3	33	18	14	5	26	1570
2018	Federal regulators	6	37	18	13	6	20	2848
2018	Compliance, inspection and enforcement	6	44	19	10	5	16	10494
2018	Communications or public affairs	4	45	20	12	4	16	2938
2018	Access to information and privacy	8	49	16	9	5	13	760
2018	Security	9	34	18	13	3	23	3068
2018	Science and technology	5	41	18	11	5	20	6372
2018	Library services	4	54	17	9	5	12	263
2018	Legal services	3	37	22	13	6	17	2142
2018	Administration and operations	5	43	19	11	5	17	15106
2018	Human resources	6	48	18	10	5	13	5452
2018	Financial management	5	45	18	11	5	16	4370
2018	Procurement	5	39	18	11	5	22	1815
2018	Real property	5	31	17	12	5	30	2058
2018	Materiel management	6	39	17	11	5	23	1012
2018	Information management	7	45	19	9	5	15	2132
2018	Information technology	7	43	18	11	5	16	5872
2018	Internal audit	6	44	19	10	6	15	735
2018	Evaluation	5	41	20	12	7	15	952
2018	Data sciences	5	47	19	10	4	15	1411
2018	Policy	4	40	22	12	6	16	5572
2018	Project management	4	36	20	13	6	22	4649
2018	Other services to the public	4	41	18	11	5	21	5444
2018	None of the above	6	38	17	11	5	23	9300
2017	Client contact centre	7	54	17	8	4	10	6445
2017	Health care practitioners	6	40	19	12	5	18	1547
2017	Federal regulators	8	45	19	9	4	13	2698
2017	Compliance, inspection and enforcement	6	53	17	9	4	11	10185
2017	Communications or public affairs	6	49	20	10	4	12	2722
2017	Access to information and privacy	6	51	20	9	3	11	760
2017	Security	8	43	17	10	4	18	3234
2017	Science and technology	6	46	19	10	5	15	6593
2017	Library services	9	55	17	6	5	8	267
2017	Legal services	5	45	20	11	5	13	2283
2017	Administration and operations	6	49	17	10	4	13	16317
2017	Human resources	7	53	18	9	4	10	5224
2017	Financial management	7	51	18	9	4	11	4637
2017	Procurement	7	46	18	10	5	14	1928
2017	Real property	5	38	18	12	4	22	2084
2017	Materiel management	7	45	18	10	2	16	1006
2017	Information management	7	51	18	10	3	11	2118
2017	Information technology	8	51	17	9	4	11	6199
2017	Internal audit	6	52	19	7	4	12	618
2017	Evaluation	6	49	19	10	5	12	862
2017	Data sciences	7	52	16	11	4	10	1253
2017	Policy	5	46	21	10	5	13	5480
2017	Project management	6	44	19	11	5	15	4664
2017	Other services to the public	6	45	18	10	3	17	5469
2017	None of the above	7	46	17	10	4	16	13094

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	39	61	6640
2018	Health care practitioners	25	75	1635
2018	Federal regulators	33	67	2925
2018	Compliance, inspection and enforcement	43	57	10825
2018	Communications or public affairs	36	64	3043
2018	Access to information and privacy	37	63	798
2018	Security	32	68	3246
2018	Science and technology	33	67	6552
2018	Library services	41	59	270
2018	Legal services	31	69	2204
2018	Administration and operations	33	67	15761
2018	Human resources	32	68	5709
2018	Financial management	32	68	4543
2018	Procurement	33	67	1887
2018	Real property	29	71	2120
2018	Materiel management	34	66	1046
2018	Information management	38	62	2229
2018	Information technology	40	60	6067
2018	Internal audit	37	63	753
2018	Evaluation	36	64	984
2018	Data sciences	45	55	1457
2018	Policy	29	71	5774
2018	Project management	33	67	4783
2018	Other services to the public	36	64	5710
2018	None of the above	34	66	9814

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	15	14	9	9	1	9	64	21	10027
2018	Health care practitioners	34	17	13	9	15	1	10	57	27	1988
2018	Federal regulators	44	16	13	8	10	1	8	66	20	4039
2018	Compliance, inspection and enforcement	49	16	11	7	7	1	8	72	16	16258
2018	Communications or public affairs	39	17	16	10	10	1	8	61	22	4489
2018	Access to information and privacy	44	17	12	9	9	1	8	67	20	1307
2018	Security	32	13	14	12	24	1	5	47	38	4463
2018	Science and technology	49	16	11	6	6	2	11	74	14	9784
2018	Library services	43	18	10	7	6	1	14	73	16	438
2018	Legal services	40	15	14	9	10	2	11	63	21	3199
2018	Administration and operations	41	16	14	10	11	1	7	62	23	23464
2018	Human resources	39	16	15	11	12	1	8	60	24	8445
2018	Financial management	41	17	14	10	11	1	7	62	23	6517
2018	Procurement	39	16	14	11	13	1	7	59	26	2723
2018	Real property	36	18	15	10	13	1	6	58	25	2789
2018	Materiel management	41	15	12	11	13	2	6	61	26	1473
2018	Information management	39	18	14	10	10	2	8	62	23	3474
2018	Information technology	43	17	14	9	10	1	7	65	20	10376
2018	Internal audit	44	17	14	8	9	1	8	67	18	1138
2018	Evaluation	41	16	14	8	8	2	11	65	19	1440
2018	Data sciences	47	16	11	8	7	2	9	71	16	2394
2018	Policy	39	18	16	9	10	1	7	62	21	8187
2018	Project management	40	17	14	10	11	1	7	62	23	6953
2018	Other services to the public	40	17	14	9	10	2	8	63	22	8250
2018	None of the above	42	14	13	9	12	2	9	62	23	14839

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	24	19	17	20	1	8	39	40	6660
2018	Health care practitioners	7	19	16	21	31	1	5	28	55	1638
2018	Federal regulators	10	21	18	20	23	1	6	34	47	2941
2018	Compliance, inspection and enforcement	9	23	20	18	22	2	7	35	44	10877
2018	Communications or public affairs	13	25	16	19	19	2	5	41	42	3053
2018	Access to information and privacy	14	25	19	14	20	1	6	43	37	799
2018	Security	7	16	17	16	35	2	7	25	56	3255
2018	Science and technology	10	22	19	19	23	2	5	35	45	6565
2018	Library services	11	25	18	19	18	2	6	40	40	272
2018	Legal services	7	18	18	19	29	2	7	28	52	2224
2018	Administration and operations	12	22	18	17	22	1	7	37	43	15816
2018	Human resources	18	23	16	17	16	1	8	45	37	5721
2018	Financial management	14	23	18	16	19	1	8	41	39	4554
2018	Procurement	13	20	18	18	24	1	7	35	45	1896
2018	Real property	8	21	20	19	24	2	6	31	47	2124
2018	Materiel management	11	24	19	17	22	1	6	38	42	1052
2018	Information management	14	26	19	16	17	2	6	43	36	2239
2018	Information technology	13	24	20	16	18	2	7	40	38	6096
2018	Internal audit	13	24	19	16	19	2	8	41	38	749
2018	Evaluation	10	20	19	21	22	1	7	34	46	985
2018	Data sciences	16	23	16	19	18	1	6	42	40	1456
2018	Policy	9	22	15	21	25	2	6	34	49	5787
2018	Project management	10	22	18	18	24	1	6	35	45	4799
2018	Other services to the public	11	23	17	18	23	1	6	37	45	5742
2018	None of the above	10	20	19	17	26	2	6	33	47	9878
2017	Client contact centre	11	22	16	17	23	2	10	37	45	6620
2017	Health care practitioners	8	21	13	18	30	2	8	32	53	1593
2017	Federal regulators	10	22	16	18	23	2	8	36	46	2758
2017	Compliance, inspection and enforcement	9	21	18	17	24	2	9	33	47	10378
2017	Communications or public affairs	14	24	13	19	21	2	7	42	44	2779
2017	Access to information and privacy	15	23	17	15	20	2	9	43	39	774
2017	Security	7	16	17	15	34	2	8	26	55	3350
2017	Science and technology	11	22	17	18	22	2	8	37	45	6746
2017	Library services	16	22	15	14	22	1	11	43	40	276
2017	Legal services	10	17	14	18	31	2	8	30	55	2335
2017	Administration and operations	12	21	15	17	24	2	9	37	46	16756
2017	Human resources	17	25	14	15	17	2	11	49	36	5404
2017	Financial management	15	24	15	15	20	2	10	43	40	4729
2017	Procurement	10	20	17	17	25	2	10	34	47	1989
2017	Real property	10	20	17	19	26	2	7	33	49	2122
2017	Materiel management	12	22	16	17	23	3	7	39	44	1026
2017	Information management	14	24	16	15	19	2	10	43	38	2180
2017	Information technology	12	22	17	16	20	3	10	40	41	6349
2017	Internal audit	13	25	16	20	16	2	9	42	40	624
2017	Evaluation	12	22	16	19	21	1	9	38	44	878
2017	Data sciences	13	23	15	17	20	3	9	41	42	1286
2017	Policy	10	22	14	20	25	2	7	35	49	5583
2017	Project management	10	20	16	17	26	2	9	34	48	4753
2017	Other services to the public	12	23	15	18	24	2	7	38	46	5618
2017	None of the above	10	20	17	17	26	2	9	33	48	13549

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	15	17	20	35	2	7	22	59	6669
2018	Health care practitioners	4	10	12	18	50	1	4	14	72	1640
2018	Federal regulators	4	11	16	19	39	2	9	16	65	2938
2018	Compliance, inspection and enforcement	5	16	18	19	32	2	8	23	57	10874
2018	Communications or public affairs	5	13	15	21	36	3	8	20	64	3053
2018	Access to information and privacy	5	18	18	15	36	1	7	25	55	796
2018	Security	4	11	15	16	46	2	7	16	68	3253
2018	Science and technology	4	12	17	20	39	3	6	17	64	6567
2018	Library services	4	12	14	18	33	3	15	20	63	271
2018	Legal services	3	9	12	19	48	2	7	13	73	2221
2018	Administration and operations	5	13	15	20	40	2	6	19	65	15822
2018	Human resources	5	12	13	19	40	2	10	19	66	5731
2018	Financial management	4	12	16	18	39	2	9	18	64	4555
2018	Procurement	5	11	15	19	42	2	5	17	66	1897
2018	Real property	4	13	17	19	41	1	5	18	64	2122
2018	Materiel management	6	14	17	18	40	1	4	21	61	1051
2018	Information management	6	15	18	20	34	2	7	22	58	2239
2018	Information technology	6	15	18	18	32	2	8	24	56	6104
2018	Internal audit	6	13	16	18	36	3	9	21	61	749
2018	Evaluation	3	12	14	20	41	2	8	17	67	986
2018	Data sciences	6	13	14	20	33	2	11	22	62	1456
2018	Policy	3	11	12	20	44	2	6	16	71	5793
2018	Project management	4	12	14	19	41	2	7	18	66	4800
2018	Other services to the public	6	14	16	18	39	2	6	21	62	5744
2018	None of the above	5	12	16	18	40	2	7	19	64	9878
2017	Client contact centre	4	12	13	18	42	2	9	17	67	6621
2017	Health care practitioners	3	7	11	18	52	3	7	11	77	1592
2017	Federal regulators	4	10	13	18	41	3	11	16	69	2760
2017	Compliance, inspection and enforcement	4	13	15	18	38	3	10	19	63	10371
2017	Communications or public affairs	4	10	10	18	44	3	11	16	72	2774
2017	Access to information and privacy	5	15	11	15	40	3	11	23	64	774
2017	Security	3	8	13	14	51	3	9	13	72	3344
2017	Science and technology	3	10	13	17	44	3	9	15	70	6742
2017	Library services	4	11	13	17	32	3	20	19	63	276
2017	Legal services	2	7	10	16	54	2	9	10	79	2333
2017	Administration and operations	4	9	11	17	48	2	8	15	72	16737
2017	Human resources	4	9	9	16	47	2	13	15	74	5403
2017	Financial management	4	9	11	18	45	3	11	15	72	4734
2017	Procurement	3	10	12	17	47	3	8	15	72	1987
2017	Real property	4	11	13	18	47	3	5	16	70	2122
2017	Materiel management	3	13	13	18	45	3	6	17	69	1026
2017	Information management	5	12	14	16	42	2	9	19	65	2179
2017	Information technology	5	12	14	17	39	3	11	19	65	6349
2017	Internal audit	4	12	12	20	39	3	11	18	69	625
2017	Evaluation	4	8	12	17	45	3	11	14	72	880
2017	Data sciences	4	12	12	17	38	3	13	20	67	1287
2017	Policy	2	8	11	18	50	3	9	11	77	5577
2017	Project management	3	9	12	18	47	3	9	13	73	4751
2017	Other services to the public	4	11	13	17	45	3	7	18	69	5612
2017	None of the above	4	11	13	17	44	3	9	17	68	13547

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for the Public Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored