2018 Public Service Employee Survey Results by Theme for the Public Service by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 38 14 10 10 0 0 65 21 13988
2018 Non-shift worker 34 42 11 8 4 0 0 77 12 145645
2017 Shift worker 28 40 13 9 9 0 0 68 18 16066
2017 Non-shift worker 34 44 10 7 4 0 0 78 12 157474
2014 Shift worker 25 42 15 10 8 0 0 67 18 17550
2014 Non-shift worker 30 45 11 8 5 0 0 75 13 162600
2011 Shift worker 31 39 14 8 7 0 0 70 15 21768
2011 Non-shift worker 35 41 11 8 5 0 0 77 12 175178
2008 Shift worker 29 41 14 9 7 0 0 70 16 14516
2008 Non-shift worker 36 42 11 7 4 0 0 78 12 148513

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 31 17 14 18 0 0 52 32 14015
2018 Non-shift worker 30 38 14 11 7 0 0 68 18 145941
2017 Shift worker 20 31 16 14 19 0 0 51 33 16036
2017 Non-shift worker 29 37 14 11 8 0 0 67 19 157305

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 36 11 5 4 0 0 80 9 13930
2018 Non-shift worker 51 35 9 3 2 0 0 86 5 145166
2017 Shift worker 46 35 11 4 3 0 0 82 7 16016
2017 Non-shift worker 53 34 8 3 2 0 0 87 5 157115
2014 Shift worker 53 32 10 3 3 0 0 84 6 17549
2014 Non-shift worker 60 29 8 2 1 0 0 89 4 162484
2011 Shift worker 51 34 9 3 2 0 0 86 5 21788
2011 Non-shift worker 59 31 7 2 1 0 0 89 4 175387

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 38 14 7 5 0 0 74 12 14024
2018 Non-shift worker 41 40 11 6 3 0 0 80 9 146101
2017 Shift worker 36 39 13 6 5 0 0 75 12 15999
2017 Non-shift worker 41 40 11 6 3 0 0 81 9 156854
2014 Shift worker 36 42 13 5 4 0 0 78 10 17534
2014 Non-shift worker 40 40 11 6 3 0 0 80 9 162494
2011 Shift worker 40 41 10 6 3 0 0 81 9 21788
2011 Non-shift worker 41 41 9 6 3 0 0 83 8 175398
2008 Shift worker 38 44 9 6 3 0 0 82 9 14579
2008 Non-shift worker 42 42 8 6 3 0 0 84 8 149308

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 27 18 11 14 1 0 56 26 14006
2018 Non-shift worker 36 32 17 9 6 1 0 69 15 145806
2017 Shift worker 27 28 17 12 14 1 0 56 27 16036
2017 Non-shift worker 34 33 16 9 7 1 0 68 16 157239
2014 Shift worker 23 33 19 13 12 1 0 56 25 17571
2014 Non-shift worker 28 35 17 11 8 1 0 64 19 162606
2011 Shift worker 24 35 20 11 9 1 0 59 21 21762
2011 Non-shift worker 29 35 18 10 7 1 0 65 17 175231

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 29 18 13 13 0 0 56 27 13958
2018 Non-shift worker 34 35 16 9 6 0 0 69 15 145251
2017 Shift worker 26 30 17 13 14 0 0 56 27 16034
2017 Non-shift worker 33 36 15 10 6 0 0 69 16 157305
2014 Shift worker 21 34 19 14 11 0 0 55 26 17559
2014 Non-shift worker 28 37 16 12 7 0 0 65 19 162566
2011 Shift worker 21 36 19 13 10 0 0 58 23 21745
2011 Non-shift worker 28 38 16 11 6 0 0 66 17 175075
2008 Shift worker 21 38 17 13 9 0 0 60 23 14576
2008 Non-shift worker 29 40 14 11 6 0 0 69 17 149227

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 23 20 13 15 3 1 49 30 14028
2018 Non-shift worker 32 26 19 11 8 3 0 60 21 146083
2017 Shift worker 24 24 19 13 15 5 1 51 29 16048
2017 Non-shift worker 31 26 18 11 9 4 1 60 21 157282
2014 Shift worker 22 25 21 14 14 4 1 49 29 17569
2014 Non-shift worker 29 26 18 12 10 4 1 58 23 162572
2011 Shift worker 24 27 19 13 12 5 1 54 27 21738
2011 Non-shift worker 30 26 17 12 9 4 1 60 22 175197
2008 Shift worker 22 29 18 14 11 6 1 54 26 14564
2008 Non-shift worker 28 29 17 12 9 5 1 60 22 149214
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 30 15 9 9 1 1 67 18 13959
2018 Non-shift worker 46 30 11 6 4 2 1 78 11 145532
2017 Shift worker 36 31 14 8 8 2 1 69 17 16060
2017 Non-shift worker 46 31 11 6 4 2 1 78 11 157492
2014 Shift worker 33 32 16 9 8 2 1 67 17 17566
2014 Non-shift worker 44 31 12 7 5 2 1 76 12 162590
2011 Shift worker 31 33 16 9 8 2 1 66 18 21777
2011 Non-shift worker 42 31 12 7 5 2 1 75 13 175295
2008 Shift worker 29 33 15 10 10 2 1 63 21 14569
2008 Non-shift worker 40 31 12 8 6 3 1 73 15 149316

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 32 14 11 9 0 0 67 19 13945
2018 Non-shift worker 43 32 11 8 5 1 0 76 13 145248
2017 Shift worker 34 33 13 10 9 1 0 68 19 16054
2017 Non-shift worker 43 33 10 8 5 1 0 77 13 157427
2014 Shift worker 31 35 14 11 8 1 0 67 19 17564
2014 Non-shift worker 41 34 10 9 5 1 0 76 14 162581
2011 Shift worker 30 35 14 11 9 1 0 66 20 21755
2011 Non-shift worker 39 35 10 9 6 1 0 74 15 175190
2008 Shift worker 28 35 13 12 11 1 0 64 23 14570
2008 Non-shift worker 37 34 10 10 7 1 0 72 18 149255

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 29 14 9 10 0 0 67 19 13981
2018 Non-shift worker 48 28 11 7 6 0 0 76 12 145641
2017 Shift worker 39 28 14 8 9 1 0 68 18 16029
2017 Non-shift worker 51 27 10 6 5 0 0 78 12 157185
2014 Shift worker 34 32 15 9 8 1 0 67 17 17551
2014 Non-shift worker 48 29 10 7 5 0 0 78 12 162517

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 26 17 12 18 5 0 51 31 14036
2018 Non-shift worker 29 32 17 9 7 6 0 65 17 146465
2017 Shift worker 22 27 16 12 16 6 1 53 30 16058
2017 Non-shift worker 28 32 16 9 7 7 0 65 18 157512
2014 Shift worker 19 28 18 13 15 6 0 50 31 17534
2014 Non-shift worker 25 33 17 10 7 8 0 64 18 162524
2011 Shift worker 17 28 20 13 15 6 1 48 31 21758
2011 Non-shift worker 23 31 19 11 9 7 0 59 21 175226

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 24 16 15 21 2 0 46 37 14013
2018 Non-shift worker 26 32 18 13 9 2 0 59 23 146097
2017 Shift worker 20 25 16 15 21 3 0 47 37 16058
2017 Non-shift worker 25 32 17 13 10 3 0 59 24 157458
2014 Shift worker 17 25 19 16 20 2 0 43 37 17536
2014 Non-shift worker 21 32 19 14 10 3 0 55 26 162529
2011 Shift worker 16 27 20 14 19 3 0 45 35 21743
2011 Non-shift worker 20 32 19 14 12 2 0 53 27 175097
2008 Shift worker 16 28 18 15 20 3 0 46 35 14565
2008 Non-shift worker 21 33 18 13 11 3 0 56 26 149255

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 22 18 17 23 4 0 39 41 13990
2018 Non-shift worker 18 29 21 16 11 5 0 50 28 145989
2017 Shift worker 15 22 18 17 21 5 0 39 41 16026
2017 Non-shift worker 17 30 20 16 11 6 0 50 29 157355
2014 Shift worker 12 22 20 20 21 4 0 36 43 17536
2014 Non-shift worker 14 29 21 18 12 5 0 46 32 162473
2011 Shift worker 10 26 22 19 18 6 0 38 39 21769
2011 Non-shift worker 11 32 20 19 12 6 0 46 32 175242
2008 Shift worker 9 25 20 21 19 5 0 36 42 14566
2008 Non-shift worker 11 32 20 20 12 6 0 45 34 149223

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 23 16 17 24 3 0 40 43 14010
2018 Non-shift worker 17 31 19 18 13 3 0 49 32 146291
2017 Shift worker 16 25 16 17 23 4 0 43 41 16029
2017 Non-shift worker 17 32 17 17 12 3 0 51 31 157305
2014 Shift worker 13 25 19 19 22 3 0 39 42 17541
2014 Non-shift worker 15 32 18 19 13 3 0 48 33 162436
2011 Shift worker 12 30 19 18 18 3 0 43 38 21744
2011 Non-shift worker 13 34 17 20 13 3 0 48 34 175135
2008 Shift worker 12 30 17 20 17 3 0 44 38 14567
2008 Non-shift worker 14 37 16 20 11 2 0 52 32 149237
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 28 18 15 20 0 0 47 35 14031
2018 Non-shift worker 26 35 17 12 9 0 0 62 22 146073
2017 Shift worker 19 29 17 16 19 0 0 48 35 16047
2017 Non-shift worker 26 36 16 13 9 0 0 62 22 157432
2014 Shift worker 15 30 19 18 18 0 0 45 36 17550
2014 Non-shift worker 22 36 17 15 10 0 0 58 25 162549
2011 Shift worker 15 33 19 17 16 0 0 48 33 21803
2011 Non-shift worker 22 38 16 14 10 0 0 60 24 175425

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 38 16 12 8 0 0 64 19 14026
2018 Non-shift worker 30 42 13 10 5 0 0 71 16 146249
2017 Shift worker 26 40 15 12 7 0 0 66 19 16053
2017 Non-shift worker 30 42 12 10 5 0 0 73 15 157371

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 19 17 18 26 8 1 33 49 13999
2018 Non-shift worker 13 22 20 16 13 14 3 42 34 145758
2017 Shift worker 10 17 16 19 25 11 2 31 51 16033
2017 Non-shift worker 12 22 18 17 13 16 3 41 37 157393
2014 Shift worker 8 18 18 22 24 8 1 29 51 17566
2014 Non-shift worker 11 22 19 18 14 13 2 39 38 162554

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 33 14 11 10 0 0 64 21 13999
2018 Non-shift worker 38 35 12 8 5 1 0 74 14 145744
2017 Shift worker 30 34 14 11 10 1 1 64 22 16070
2017 Non-shift worker 38 36 11 8 5 1 0 75 14 157520
2014 Shift worker 28 35 16 11 9 1 0 64 20 17562
2014 Non-shift worker 37 36 12 9 6 1 0 74 14 162615
2011 Shift worker 27 36 15 12 10 0 0 63 22 21789
2011 Non-shift worker 34 37 12 10 6 1 0 72 16 175338
2008 Shift worker 25 35 14 13 11 1 1 61 25 14571
2008 Non-shift worker 32 36 12 11 8 1 1 68 19 149318

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 32 20 19 12 1 2 48 32 1571
2018 Non-shift worker 26 34 16 10 5 3 6 66 17 34902
2017 Shift worker 15 34 19 17 12 1 1 51 30 1609
2017 Non-shift worker 26 36 14 10 5 3 6 68 17 37093
2014 Shift worker 15 36 19 17 10 2 2 53 28 2051
2014 Non-shift worker 26 36 14 10 6 3 6 68 17 38143

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 43 10 16 8 0 0 66 25 14052
2018 Non-shift worker 25 45 10 13 6 0 1 70 19 146418
2017 Shift worker 22 37 12 17 13 0 0 58 30 16064
2017 Non-shift worker 26 40 11 14 7 0 0 67 22 157496
2014 Shift worker 18 37 13 19 13 0 0 56 32 17543
2014 Non-shift worker 25 39 12 15 8 0 0 64 24 162529
2011 Shift worker 23 41 12 14 9 0 1 64 23 21785
2011 Non-shift worker 28 41 12 12 6 0 1 69 18 175263
2008 Shift worker 20 40 13 17 10 0 0 60 27 14570
2008 Non-shift worker 26 42 13 12 6 0 1 69 19 149328

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 40 14 7 4 0 0 75 11 14014
2018 Non-shift worker 41 39 10 6 3 0 0 80 9 145978
2017 Shift worker 36 40 13 6 4 0 0 76 10 16054
2017 Non-shift worker 42 38 10 6 3 0 0 80 10 157401
2014 Shift worker 36 39 14 6 4 0 0 76 10 17553
2014 Non-shift worker 39 39 11 7 4 0 0 78 11 162594
2011 Shift worker 39 37 13 6 4 0 0 77 10 21748
2011 Non-shift worker 43 36 10 6 4 0 0 80 10 175253
2008 Shift worker 34 42 13 7 4 0 0 76 11 14571
2008 Non-shift worker 39 41 10 7 4 0 0 79 10 149347

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 42 10 7 3 0 0 80 10 13942
2018 Non-shift worker 46 38 7 6 3 0 0 84 8 145141
2017 Shift worker 41 39 9 6 4 0 0 81 10 16041
2017 Non-shift worker 48 37 7 6 3 0 0 85 8 157291
2014 Shift worker 40 40 10 6 4 0 0 80 10 17552
2014 Non-shift worker 45 37 8 6 3 0 0 83 9 162505
2011 Shift worker 41 40 9 6 4 0 0 81 9 21775
2011 Non-shift worker 46 38 7 5 3 0 0 85 8 175331
2008 Shift worker 37 44 10 5 3 0 0 81 9 14582
2008 Non-shift worker 44 41 7 5 3 0 0 85 8 149380

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 25 19 16 20 2 0 43 38 14034
2018 Non-shift worker 21 33 18 15 11 2 0 55 27 146005
2017 Shift worker 18 27 17 16 19 3 1 46 36 16036
2017 Non-shift worker 23 33 16 14 10 3 0 58 25 157294
2014 Shift worker 14 26 19 18 18 3 1 42 38 17560
2014 Non-shift worker 20 32 17 16 12 2 1 53 29 162536
2011 Shift worker 15 29 19 17 17 2 1 46 35 21777
2011 Non-shift worker 22 34 16 14 11 2 0 57 26 175299
2008 Shift worker 13 31 20 18 16 2 0 45 35 14566
2008 Non-shift worker 20 36 17 15 11 2 0 57 26 149260

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 26 17 15 21 2 2 45 37 14032
2018 Non-shift worker 19 28 16 16 18 2 2 49 35 146077
2017 Shift worker 17 26 16 15 21 3 2 46 38 16040
2017 Non-shift worker 19 27 14 16 18 3 3 49 36 157316
2014 Shift worker 14 26 17 16 21 3 2 42 40 17561
2014 Non-shift worker 16 25 15 18 22 2 2 42 42 162580
2011 Shift worker 15 28 17 16 20 2 2 45 38 21772
2011 Non-shift worker 15 27 15 18 21 2 2 44 41 175272
2008 Shift worker 16 35 15 15 15 2 2 53 31 14564
2008 Non-shift worker 17 32 14 17 17 2 2 50 35 149162

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 30 18 16 18 0 0 48 34 13995
2018 Non-shift worker 29 39 14 11 7 0 0 68 19 145661
2017 Shift worker 18 33 16 17 16 0 1 51 33 16000
2017 Non-shift worker 29 40 12 11 7 0 0 70 18 156949
2014 Shift worker 13 32 18 19 18 0 1 45 37 17551
2014 Non-shift worker 22 41 13 14 9 0 0 64 23 162580
2011 Shift worker 17 34 17 16 15 1 1 52 31 21756
2011 Non-shift worker 29 40 12 11 7 0 0 70 18 175268

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 29 18 15 17 0 0 49 32 13956
2018 Non-shift worker 33 35 15 10 7 0 0 68 17 145358
2017 Shift worker 21 30 17 15 15 0 0 52 31 16003
2017 Non-shift worker 33 35 14 10 6 0 0 69 17 157015
2014 Shift worker 17 30 20 16 16 0 0 48 32 17556
2014 Non-shift worker 29 36 15 11 8 0 0 65 19 162556

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 32 18 14 13 0 0 55 27 13979
2018 Non-shift worker 31 37 15 11 6 0 0 68 17 145674
2017 Shift worker 23 34 17 13 12 0 0 57 26 16003
2017 Non-shift worker 32 38 14 10 6 0 0 70 16 157010
2014 Shift worker 19 35 20 14 11 0 0 54 26 17543
2014 Non-shift worker 29 38 15 11 6 0 0 67 17 162530
2011 Shift worker 26 39 17 10 6 1 1 67 16 21752
2011 Non-shift worker 35 41 12 8 4 1 0 76 12 175165

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 27 24 15 16 3 0 43 32 14044
2018 Non-shift worker 20 36 22 11 7 3 0 59 18 146221
2017 Shift worker 14 27 22 15 16 5 1 43 33 16052
2017 Non-shift worker 20 37 20 11 7 4 0 60 19 157323

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 32 15 13 12 0 0 60 25 14025
2018 Non-shift worker 43 34 10 8 4 0 0 78 12 146077
2017 Shift worker 27 31 15 12 14 0 1 58 27 16058
2017 Non-shift worker 43 33 10 8 5 0 0 77 13 157295
2014 Shift worker 23 31 17 14 13 1 1 55 28 17540
2014 Non-shift worker 38 34 12 9 6 0 1 73 15 162509
2011 Shift worker 25 35 16 12 11 1 1 61 23 21771
2011 Non-shift worker 40 36 10 8 5 0 1 77 13 175331

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 32 14 5 2 0 2 79 7 14069
2018 Non-shift worker 36 32 17 8 5 0 1 69 14 146604
2017 Shift worker 44 33 13 4 2 0 3 81 6 16072
2017 Non-shift worker 36 35 16 7 4 0 1 72 12 157536
2014 Shift worker 41 34 15 5 2 0 2 77 7 17551
2014 Non-shift worker 34 34 18 8 5 0 1 69 13 162601
2011 Shift worker 41 34 15 5 2 0 2 77 7 21788
2011 Non-shift worker 32 34 19 8 5 0 1 67 14 175352
2008 Shift worker 35 37 17 5 3 0 2 74 9 14562
2008 Non-shift worker 27 35 21 10 6 0 1 62 17 149297

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 22 43 35 14041
2018 Non-shift worker 27 38 35 146656
2017 Shift worker 21 45 34 16052
2017 Non-shift worker 27 40 33 157501
2014 Shift worker 21 47 32 17552
2014 Non-shift worker 27 39 34 162599
2011 Shift worker 22 49 29 21793
2011 Non-shift worker 27 41 32 175470

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 13 32 21 12 15 7 3175
2018 Non-shift worker 17 33 31 5 8 6 39965
2017 Shift worker 12 27 23 12 18 8 3475
2017 Non-shift worker 18 30 30 6 9 6 42143
2014 Shift worker 14 32 23 16 9999 15 3735
2014 Non-shift worker 19 32 30 9 9999 10 43793
2011 Shift worker 15 35 26 11 9999 12 5041
2011 Non-shift worker 20 32 32 8 9999 9 48370
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 39 13 8 6 1 0 73 14 14024
2018 Non-shift worker 45 40 9 4 2 0 0 85 6 146254
2017 Shift worker 31 38 14 9 8 1 0 69 17 16047
2017 Non-shift worker 42 40 10 5 3 0 0 82 8 157287
2014 Shift worker 27 39 17 9 7 1 0 67 16 17547
2014 Non-shift worker 39 40 11 6 3 1 0 80 9 162534
2011 Shift worker 28 41 15 8 7 1 0 69 15 21783
2011 Non-shift worker 38 42 10 6 3 1 0 81 9 175394
2008 Shift worker 33 39 14 7 6 1 0 73 13 14567
2008 Non-shift worker 43 39 9 5 3 1 0 83 8 149235

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 36 19 13 10 1 0 57 24 14021
2018 Non-shift worker 24 43 18 10 4 1 0 68 14 146031
2017 Shift worker 22 35 19 12 10 1 0 58 23 16031
2017 Non-shift worker 26 42 17 10 5 1 0 68 15 157293
2014 Shift worker 19 37 20 12 10 2 0 57 22 17568
2014 Non-shift worker 25 41 18 10 5 2 0 67 15 162601
2011 Shift worker 21 39 19 11 7 2 0 61 19 21765
2011 Non-shift worker 25 42 16 10 5 1 0 68 16 175208

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 26 31 18 9 1 2 27 41 14000
2018 Non-shift worker 11 25 36 18 8 1 1 26 37 146136
2017 Shift worker 13 23 32 16 10 2 4 27 39 15983
2017 Non-shift worker 11 24 36 17 8 1 3 27 36 156816
2014 Shift worker 12 28 33 16 7 1 3 24 42 17508
2014 Non-shift worker 11 28 36 16 7 1 2 23 40 162280
2011 Shift worker 11 28 32 17 8 1 4 26 41 21706
2011 Non-shift worker 12 27 35 16 7 1 2 24 40 174958
2008 Shift worker 12 29 33 16 6 1 3 23 43 14508
2008 Non-shift worker 12 29 35 16 6 1 2 23 41 149061

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 23 24 17 13 2 2 32 43 13945
2018 Non-shift worker 11 20 29 24 13 2 2 38 32 145623
2017 Shift worker 16 22 25 16 13 3 4 32 41 15939
2017 Non-shift worker 11 19 28 21 14 2 4 38 32 156413
2014 Shift worker 16 25 28 16 10 3 3 27 44 17503
2014 Non-shift worker 13 22 30 20 11 2 3 32 36 162136
2011 Shift worker 15 23 27 17 11 3 4 31 40 21684
2011 Non-shift worker 12 20 29 22 12 2 3 36 34 174788
2008 Shift worker 15 24 28 18 10 2 3 29 42 14500
2008 Non-shift worker 12 21 29 22 12 2 3 35 35 148812

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 23 26 15 10 3 4 28 45 13947
2018 Non-shift worker 17 24 29 17 9 2 2 26 43 145689
2017 Shift worker 17 21 25 15 10 4 7 28 44 15958
2017 Non-shift worker 17 23 29 16 9 2 4 26 43 156674
2014 Shift worker 19 25 26 14 8 3 5 24 48 17490
2014 Non-shift worker 21 25 28 14 7 2 3 23 48 162172
2011 Shift worker 17 24 26 15 8 4 6 25 46 21654
2011 Non-shift worker 18 24 29 15 8 2 4 25 45 174771
2008 Shift worker 16 25 28 16 7 3 5 25 45 14479
2008 Non-shift worker 17 24 30 17 8 2 3 26 43 148832

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 11 27 29 19 2 6 53 18 13920
2018 Non-shift worker 9 16 33 26 13 1 2 41 26 145345
2017 Shift worker 6 10 25 27 19 3 10 52 19 15881
2017 Non-shift worker 9 16 32 25 14 1 4 41 26 156067
2014 Shift worker 7 13 28 28 15 2 7 48 22 17471
2014 Non-shift worker 9 18 33 25 11 1 3 37 28 161750
2011 Shift worker 8 14 27 26 15 2 8 45 24 21627
2011 Non-shift worker 9 18 33 24 12 1 3 37 28 174566
2008 Shift worker 7 14 29 27 15 1 7 46 23 14460
2008 Non-shift worker 9 18 34 25 11 1 2 37 28 148777

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 21 24 17 13 2 3 32 43 13963
2018 Non-shift worker 17 23 28 18 11 1 2 30 42 145876
2017 Shift worker 18 19 24 17 14 2 6 34 40 15947
2017 Non-shift worker 17 22 27 17 12 2 4 30 41 156625
2014 Shift worker 20 23 25 16 11 2 4 28 45 17493
2014 Non-shift worker 21 25 27 15 8 1 3 24 48 162184
2011 Shift worker 17 22 26 17 11 2 5 30 41 21678
2011 Non-shift worker 18 24 28 16 9 1 3 26 45 174926
2008 Shift worker 15 22 28 19 11 1 4 32 39 14478
2008 Non-shift worker 17 24 28 17 10 1 3 28 43 148795

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 19 23 20 14 4 4 36 39 13934
2018 Non-shift worker 13 20 27 22 13 3 3 37 34 145355
2017 Shift worker 15 17 23 19 15 5 6 38 36 15950
2017 Non-shift worker 11 18 26 21 14 3 5 39 32 156657
2014 Shift worker 13 18 25 22 13 4 5 38 34 17485
2014 Non-shift worker 11 17 27 24 14 3 5 40 30 162092
2011 Shift worker 13 19 24 20 14 4 6 37 36 21654
2011 Non-shift worker 11 18 27 23 14 2 5 40 30 174662
2008 Shift worker 17 23 24 18 10 3 4 31 43 14490
2008 Non-shift worker 14 22 27 20 11 2 4 34 37 148950

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 22 26 16 11 3 4 29 43 13969
2018 Non-shift worker 16 24 32 16 8 2 2 25 42 146024
2017 Shift worker 16 20 27 15 11 4 7 29 40 15946
2017 Non-shift worker 16 23 32 15 9 2 4 25 41 156735
2014 Shift worker 16 22 29 15 9 4 5 26 42 17500
2014 Non-shift worker 18 24 31 14 7 2 3 23 45 162184

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 29 12 13 14 1 0 60 27 14005
2018 Non-shift worker 41 31 10 10 7 1 0 73 17 145768
2017 Shift worker 32 29 12 13 13 1 1 62 26 16046
2017 Non-shift worker 43 31 9 9 7 1 0 74 16 157424
2014 Shift worker 31 31 13 13 11 1 0 63 24 17558
2014 Non-shift worker 43 30 9 10 7 1 0 74 17 162571

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 36 13 10 7 0 0 69 18 13997
2018 Non-shift worker 46 36 8 7 3 0 0 82 10 145785
2017 Shift worker 30 38 13 11 8 0 0 68 19 16021
2017 Non-shift worker 43 38 8 7 4 0 0 81 11 157239
2014 Shift worker 26 43 15 10 6 0 0 69 16 17554
2014 Non-shift worker 41 40 8 7 3 0 0 81 10 162515

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 39 20 8 7 2 1 65 15 14015
2018 Non-shift worker 38 40 13 5 3 1 0 79 8 146010

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 33 18 6 6 3 1 68 12 14015
2018 Non-shift worker 41 36 14 4 2 3 0 80 6 145867
2017 Shift worker 30 32 19 6 7 4 1 65 15 16041
2017 Non-shift worker 39 36 14 4 3 4 1 78 7 157226
2014 Shift worker 33 35 17 6 5 4 1 71 11 17557
2014 Non-shift worker 42 34 13 4 2 4 1 80 6 162512

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 35 16 9 7 1 0 67 16 14024
2018 Non-shift worker 40 38 12 5 3 2 0 80 8 145833
2017 Shift worker 31 36 15 8 7 2 0 68 16 16043
2017 Non-shift worker 38 40 12 5 3 2 0 80 8 157288
2014 Shift worker 30 37 16 8 6 2 0 69 15 17565
2014 Non-shift worker 39 37 12 5 3 3 0 79 8 162581
2011 Shift worker 24 36 18 10 8 3 0 62 19 21764
2011 Non-shift worker 32 39 15 7 4 3 0 73 11 175197

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 34 13 9 9 0 0 69 18 13992
2018 Non-shift worker 46 36 10 5 3 0 0 82 8 145726
2017 Shift worker 34 35 12 9 9 0 0 69 18 16051
2017 Non-shift worker 44 38 9 5 3 0 0 82 9 157372
2014 Shift worker 33 37 13 9 7 0 0 70 17 17552
2014 Non-shift worker 44 37 10 5 4 0 0 81 9 162487
2011 Shift worker 30 38 14 8 8 1 0 69 17 21722
2011 Non-shift worker 38 39 12 6 4 0 0 77 11 174976
2008 Shift worker 25 40 14 10 10 1 0 65 20 14556
2008 Non-shift worker 34 40 12 8 5 0 0 75 13 149221

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 29 20 14 16 4 2 47 32 14025
2018 Non-shift worker 22 33 18 10 8 5 3 60 20 146048
2017 Shift worker 20 27 17 14 15 4 3 51 31 16048
2017 Non-shift worker 26 31 15 10 8 5 4 63 20 157436
2014 Shift worker 21 31 18 14 11 3 2 54 26 17565
2014 Non-shift worker 29 32 15 10 8 4 3 66 19 162587

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 35 16 12 10 2 1 61 23 14027
2018 Non-shift worker 32 38 13 9 5 2 1 72 14 146077
2017 Shift worker 27 36 14 11 9 3 1 64 21 16017
2017 Non-shift worker 36 37 12 8 4 3 1 75 13 157131
2014 Shift worker 26 39 14 10 7 3 1 67 18 17559
2014 Non-shift worker 38 37 10 7 4 3 1 78 11 162562
2011 Shift worker 27 37 14 10 7 4 1 67 18 21753
2011 Non-shift worker 36 36 11 8 5 4 1 75 14 175045
2008 Shift worker 24 36 15 11 9 4 1 63 21 14563
2008 Non-shift worker 32 36 12 10 6 4 1 71 17 149245

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 33 19 12 12 1 0 57 23 14002
2018 Non-shift worker 31 38 18 7 4 1 0 70 12 145679

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 25 17 15 20 5 1 45 37 14011
2018 Non-shift worker 18 25 19 14 13 8 2 48 30 146084
2017 Shift worker 17 26 15 15 18 6 2 47 36 16014
2017 Non-shift worker 18 24 17 14 14 10 3 48 32 157160
2014 Shift worker 14 26 18 17 18 6 1 43 38 17563
2014 Non-shift worker 17 24 18 16 15 9 2 46 34 162544
2011 Shift worker 14 25 18 17 18 8 2 42 38 21769
2011 Non-shift worker 15 23 18 16 14 11 3 44 35 175285

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 23 77 14086
2018 Non-shift worker 14 86 146480

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 55 2547
2018 Non-shift worker 50 20020

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 66 2558
2018 Non-shift worker 61 20022

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 2529
2018 Non-shift worker 8 20013

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 2530
2018 Non-shift worker 2 20012

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 2531
2018 Non-shift worker 6 20011

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 2539
2018 Non-shift worker 7 20017

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 2529
2018 Non-shift worker 4 20011

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 2545
2018 Non-shift worker 39 20015

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 2538
2018 Non-shift worker 40 20012

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 48 2535
2018 Non-shift worker 46 20014

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 2544
2018 Non-shift worker 41 20014

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 2534
2018 Non-shift worker 33 20009

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 64 2551
2018 Non-shift worker 54 20022

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 2541
2018 Non-shift worker 34 20011

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 2526
2018 Non-shift worker 1 20005

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 2536
2018 Non-shift worker 8 20010

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 2534
2018 Non-shift worker 11 20007

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 56 2543
2018 Non-shift worker 47 20012

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 2543
2018 Non-shift worker 25 20010

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 2534
2018 Non-shift worker 14 20006

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 2553
2018 Non-shift worker 53 20015

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 2541
2018 Non-shift worker 27 20011

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 2536
2018 Non-shift worker 8 20003

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 2544
2018 Non-shift worker 19 20006

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 2536
2018 Non-shift worker 9 20004

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 2539
2018 Non-shift worker 7 20004

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 2539
2018 Non-shift worker 13 20003

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 2536
2018 Non-shift worker 11 20002

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 2553
2018 Non-shift worker 26 20006

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 2293
2018 Non-shift worker 11 18766

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 2294
2018 Non-shift worker 19 18761

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 2289
2018 Non-shift worker 9 18761

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 2289
2018 Non-shift worker 7 18759

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 2289
2018 Non-shift worker 11 18759

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 2289
2018 Non-shift worker 10 18759

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 2287
2018 Non-shift worker 11 18760

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 2291
2018 Non-shift worker 11 18761

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 2290
2018 Non-shift worker 12 18761

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 2293
2018 Non-shift worker 29 18764

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 2288
2018 Non-shift worker 9 18759

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 2304
2018 Non-shift worker 46 18768

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 2287
2018 Non-shift worker 2 18759

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 63 2309
2018 Non-shift worker 55 18768

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 2291
2018 Non-shift worker 4 18759

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 2290
2018 Non-shift worker 13 18761

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 18 21 11 16 14 4 42 33 14036
2018 Non-shift worker 16 19 21 7 7 24 6 49 20 146146
2017 Shift worker 15 18 19 10 14 17 6 44 31 16063
2017 Non-shift worker 16 18 19 7 7 25 7 51 21 157482
2014 Shift worker 13 20 21 10 12 18 6 43 29 17558
2014 Non-shift worker 16 19 19 7 7 25 7 51 20 162567

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 28 18 10 13 5 1 56 25 14026
2018 Non-shift worker 30 32 18 7 5 8 1 67 13 146124
2017 Shift worker 24 27 18 10 12 7 1 56 24 16029
2017 Non-shift worker 29 31 17 7 5 9 1 68 13 157291
2014 Shift worker 21 29 20 11 10 8 1 55 23 17542
2014 Non-shift worker 27 31 19 7 5 11 1 66 13 162520
2011 Shift worker 26 36 17 9 7 4 0 65 17 21737
2011 Non-shift worker 32 36 15 6 4 6 0 73 11 175155

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 13 87 14048
2018 Non-shift worker 7 93 146232

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 1414
2018 Non-shift worker 36 10315

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 76 1431
2018 Non-shift worker 77 10317

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 1408
2018 Non-shift worker 4 10312

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 1407
2018 Non-shift worker 1 10313

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 1408
2018 Non-shift worker 7 10313

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 1411
2018 Non-shift worker 7 10313

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 1407
2018 Non-shift worker 8 10314

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 1405
2018 Non-shift worker 24 10310

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 1406
2018 Non-shift worker 19 10309

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 1403
2018 Non-shift worker 13 10308

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 1402
2018 Non-shift worker 6 10307

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 1403
2018 Non-shift worker 27 10308

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 1408
2018 Non-shift worker 27 10308

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 1400
2018 Non-shift worker 3 10308

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 1400
2018 Non-shift worker 2 10307

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 1402
2018 Non-shift worker 7 10308

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 1403
2018 Non-shift worker 14 10309

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 1400
2018 Non-shift worker 1 10307

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 1409
2018 Non-shift worker 17 10307

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Shift worker 1 1401
2018 Non-shift worker 0 10307

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 1408
2018 Non-shift worker 19 10313

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 1421
2018 Non-shift worker 30 10325

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 1412
2018 Non-shift worker 15 10322

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 1408
2018 Non-shift worker 5 10325

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 1415
2018 Non-shift worker 16 10325

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 1407
2018 Non-shift worker 4 10322

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 1408
2018 Non-shift worker 6 10323

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 1407
2018 Non-shift worker 8 10322

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 1410
2018 Non-shift worker 9 10321

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 48 1418
2018 Non-shift worker 49 10327

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 1280
2018 Non-shift worker 5 9703

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 1280
2018 Non-shift worker 14 9701

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 1278
2018 Non-shift worker 3 9701

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 1279
2018 Non-shift worker 2 9701

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 1280
2018 Non-shift worker 3 9701

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 1278
2018 Non-shift worker 4 9701

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 1279
2018 Non-shift worker 7 9702

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 1281
2018 Non-shift worker 11 9702

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 1282
2018 Non-shift worker 10 9703

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 1284
2018 Non-shift worker 27 9703

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 1280
2018 Non-shift worker 9 9703

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 1292
2018 Non-shift worker 45 9706

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 1279
2018 Non-shift worker 2 9701

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 66 1294
2018 Non-shift worker 63 9707

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 1280
2018 Non-shift worker 4 9701

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 1280
2018 Non-shift worker 13 9699

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 19 25 7 10 17 4 47 21 14028
2018 Non-shift worker 18 18 23 4 4 28 5 54 11 146115
2017 Shift worker 17 20 22 6 8 21 6 51 20 16046
2017 Non-shift worker 17 18 20 3 3 31 7 57 11 157370
2014 Shift worker 15 21 23 6 7 22 6 49 18 17556
2014 Non-shift worker 17 18 21 3 3 32 7 56 10 162527

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 28 21 7 9 7 1 59 18 13990
2018 Non-shift worker 31 31 19 4 3 10 1 70 8 146133
2017 Shift worker 26 29 19 7 8 10 2 61 17 16029
2017 Non-shift worker 31 31 17 4 3 12 2 73 8 157180
2014 Shift worker 23 30 21 7 6 11 1 61 15 17550
2014 Non-shift worker 29 30 18 4 3 15 2 71 8 162446
2011 Shift worker 29 38 17 6 5 6 0 71 11 21742
2011 Non-shift worker 36 36 14 4 2 8 0 78 7 175185
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 28 14 7 9 1 0 70 16 13962
2018 Non-shift worker 54 26 10 4 4 1 0 81 9 145373
2017 Shift worker 41 27 14 6 9 2 0 70 16 16041
2017 Non-shift worker 55 25 10 4 4 2 0 81 9 157417

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 37 18 12 10 3 0 59 23 14047
2018 Non-shift worker 30 41 15 7 4 2 0 73 11 146161
2017 Shift worker 16 36 19 13 11 4 1 55 25 16032
2017 Non-shift worker 26 41 16 8 5 4 0 69 14 157312

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 27 17 16 21 1 0 45 38 14055
2018 Non-shift worker 23 36 18 13 8 2 0 61 21 146388
2017 Shift worker 14 29 17 16 22 2 0 44 39 16047
2017 Non-shift worker 18 38 17 14 9 2 0 58 24 157352

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 20 20 15 27 0 1 37 43 14078
2018 Non-shift worker 21 25 22 14 17 0 1 47 31 146367
2017 Shift worker 16 19 19 16 28 1 1 36 45 16052
2017 Non-shift worker 22 24 20 14 18 0 2 48 32 157182

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 29 26 12 7 0 1 55 19 14052
2018 Non-shift worker 17 26 28 16 11 0 1 44 28 146279
2017 Shift worker 26 29 25 11 8 0 2 55 19 16035
2017 Non-shift worker 18 27 27 16 11 0 1 46 27 157254

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 29 19 8 5 1 4 67 13 13966
2018 Non-shift worker 23 30 24 13 8 0 2 54 22 145723
2017 Shift worker 35 28 18 8 5 1 6 67 14 15977
2017 Non-shift worker 24 29 22 13 8 0 2 55 22 156940

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 21 20 15 19 1 2 44 35 14021
2018 Non-shift worker 20 23 23 17 14 1 1 44 32 145793
2017 Shift worker 22 21 21 15 17 1 2 45 33 16026
2017 Non-shift worker 20 23 22 17 14 1 2 45 32 157216

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 23 16 7 7 1 4 69 15 14004
2018 Non-shift worker 47 23 13 6 4 0 6 75 11 145772
2017 Shift worker 42 24 15 7 6 1 6 71 13 15998
2017 Non-shift worker 44 23 13 6 4 1 10 75 11 156988

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 24 23 13 14 0 1 50 27 14034
2018 Non-shift worker 31 28 21 11 8 0 1 59 19 146115
2017 Shift worker 24 28 22 13 11 0 1 53 25 16002
2017 Non-shift worker 30 30 21 11 7 0 1 60 18 156815

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 28 23 13 10 1 1 54 23 14026
2018 Non-shift worker 25 34 24 10 6 1 1 60 16 145869
2017 Shift worker 25 27 22 13 10 1 2 54 24 15989
2017 Non-shift worker 27 32 22 11 6 1 2 61 17 156709

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 27 22 13 11 1 2 52 25 14011
2018 Non-shift worker 21 32 25 14 7 1 1 53 21 145845
2017 Shift worker 26 27 21 13 10 1 2 55 23 15989
2017 Non-shift worker 22 31 23 14 8 1 2 54 22 156738

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 27 21 12 10 1 1 56 23 13993
2018 Non-shift worker 27 31 22 12 7 0 1 59 19 145727
2017 Shift worker 28 28 20 12 9 1 2 58 22 16004
2017 Non-shift worker 28 31 20 12 7 1 2 60 19 156785

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 31 20 11 8 0 1 61 19 13949
2018 Non-shift worker 27 31 23 12 6 0 1 59 18 145342
2017 Shift worker 30 30 20 10 7 1 2 62 18 15962
2017 Non-shift worker 28 31 21 11 6 1 2 61 18 156451

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 25 17 8 7 0 1 68 15 13960
2018 Non-shift worker 51 24 13 6 4 0 2 77 10 145238
2017 Shift worker 42 25 17 8 6 0 2 69 14 16043
2017 Non-shift worker 53 24 12 5 3 0 2 79 9 157252

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 19 10 4 5 1 4 79 10 13949
2018 Non-shift worker 68 15 6 2 2 1 5 88 5 145481

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 16 11 6 8 1 2 74 14 14000
2018 Non-shift worker 68 14 7 4 4 1 3 85 8 145524
2017 Shift worker 58 17 9 6 6 1 3 78 12 16022
2017 Non-shift worker 70 13 6 4 3 1 3 87 7 157251

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 28 14 6 4 0 1 75 11 14043
2018 Non-shift worker 53 27 11 4 3 0 1 82 7 146032
2017 Shift worker 45 30 13 6 4 0 2 77 10 16021
2017 Non-shift worker 54 27 10 4 2 0 2 84 6 157154

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 22 14 8 10 0 1 68 19 14005
2018 Non-shift worker 54 22 11 6 5 0 1 77 12 145601
2017 Shift worker 48 22 12 8 8 1 2 72 16 16017
2017 Non-shift worker 58 20 9 6 4 0 2 80 10 157160

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 11 5 2 1 0 25 88 5 13901
2018 Non-shift worker 51 13 6 2 1 0 27 88 4 144989
2017 Shift worker 54 13 5 2 1 1 25 89 4 16012
2017 Non-shift worker 53 13 5 2 1 0 26 89 4 157035

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 22 11 4 3 1 5 81 7 13974
2018 Non-shift worker 61 20 8 3 1 0 6 87 4 145390
2017 Shift worker 55 22 10 3 3 1 6 83 6 15948
2017 Non-shift worker 63 19 7 2 1 0 7 89 4 156346

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 17 9 6 8 0 3 76 15 14039
2018 Non-shift worker 65 15 7 4 5 0 4 84 9 145921
2017 Shift worker 54 18 10 6 8 1 4 75 14 16042
2017 Non-shift worker 62 17 7 4 5 1 4 83 10 157336

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 29 14 5 3 0 2 77 8 14017
2018 Non-shift worker 48 29 14 4 2 0 2 79 7 145738
2017 Shift worker 47 29 14 4 3 0 3 79 7 16019
2017 Non-shift worker 49 29 12 4 2 0 3 81 6 157046

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 29 34 15 8 0 0 43 23 14091
2018 Non-shift worker 13 32 36 14 5 0 0 45 19 146636
2017 Shift worker 13 27 36 15 9 0 0 40 23 16067
2017 Non-shift worker 12 30 38 14 6 0 0 42 20 157538

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 20 36 21 11 0 0 32 33 13941
2018 Non-shift worker 10 20 39 22 10 0 0 32 30 144969
2017 Shift worker 10 20 37 20 12 0 1 32 31 15999
2017 Non-shift worker 8 20 40 22 10 0 0 32 28 157014
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 24 21 13 16 3 1 24 76 14063
2018 Non-shift worker 30 27 20 11 10 2 1 30 70 146619
2017 Shift worker 21 23 21 13 17 4 1 22 78 16071
2017 Non-shift worker 31 24 18 10 11 4 1 33 67 157551

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 9886
2018 Non-shift worker 21 98716
2017 Shift worker 31 11355
2017 Non-shift worker 21 100055

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 9896
2018 Non-shift worker 35 98719
2017 Shift worker 38 11355
2017 Non-shift worker 33 100055

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 9864
2018 Non-shift worker 23 98705
2017 Shift worker 21 11355
2017 Non-shift worker 18 100055

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 55 9908
2018 Non-shift worker 43 98732
2017 Shift worker 59 11355
2017 Non-shift worker 46 100055

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 9844
2018 Non-shift worker 7 98691
2017 Shift worker 7 11355
2017 Non-shift worker 6 100055

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 9872
2018 Non-shift worker 33 98719

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 9876
2018 Non-shift worker 35 98712
2017 Shift worker 32 11355
2017 Non-shift worker 42 100055

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 7 39 16 11 4 23 9276
2018 Non-shift worker 5 42 19 11 5 18 94273
2017 Shift worker 7 45 17 10 4 18 11059
2017 Non-shift worker 7 48 18 10 4 13 98147

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 37 63 9858
2018 Non-shift worker 35 65 98052

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 15 13 10 15 2 8 58 28 13998
2018 Non-shift worker 42 16 13 9 10 1 8 64 21 146175

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 21 18 17 26 2 6 34 47 9928
2018 Non-shift worker 11 22 18 18 22 1 7 36 44 98421
2017 Shift worker 10 21 16 16 28 2 7 33 49 11435
2017 Non-shift worker 11 21 16 17 23 2 9 37 45 100786

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 14 17 17 37 2 6 22 60 9927
2018 Non-shift worker 5 13 15 19 39 2 7 19 64 98450
2017 Shift worker 4 11 14 16 43 3 8 18 67 11430
2017 Non-shift worker 4 10 12 17 45 3 9 16 71 100735
Report a problem or mistake on this page
Date modified: