2017 Public Service Employee Annual Survey Results for Canada Border Services Agency by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 39 17 7 7 4 2 67 14 103
2017 Federal regulators 31 28 16 11 9 3 1 62 21 99
2017 Compliance, inspection and enforcement 26 35 17 11 8 3 1 63 20 2298
2017 Communications or public affairs 29 44 12 10 2 3 0 76 12 66
2017 Access to information and privacy 57 32 11 0 0 0 0 89 0 28
2017 Security 27 38 15 8 8 3 1 67 17 645
2017 Science and technology 37 31 16 6 1 10 0 75 8 119
2017 Legal services 32 40 17 6 6 0 0 71 12 51
2017 Administration and operations 37 36 16 5 4 3 0 75 9 800
2017 Human resources 34 41 11 8 2 4 0 78 11 374
2017 Financial management 34 37 16 5 5 3 1 74 10 152
2017 Procurement 42 36 9 3 0 6 4 87 3 35
2017 Real property 22 46 18 8 5 2 0 69 13 40
2017 Materiel management 45 36 4 5 10 0 0 81 15 19
2017 Information management 26 49 19 0 0 4 2 80 0 49
2017 Information technology 33 31 17 7 6 6 0 68 14 333
2017 Internal audit 49 22 19 0 10 0 0 71 10 29
2017 Evaluation 15 43 12 17 6 6 0 63 25 14
2017 Data sciences 37 34 7 5 9 4 4 77 15 24
2017 Policy 26 43 16 6 3 5 0 73 10 230
2017 Project management 32 38 15 8 3 4 0 73 12 167
2017 Other services to the public 31 27 17 15 7 2 1 59 23 159
2017 None of the above 27 34 18 8 9 5 0 64 17 388
2014 Client contact centre 24 38 23 5 6 5 0 65 11 192
2014 Federal regulators 32 28 21 4 7 5 2 65 12 183
2014 Compliance, inspection and enforcement 27 33 20 7 7 5 1 64 15 3075
2014 Communications or public affairs 39 27 18 5 1 10 1 74 6 118
2014 Access to information and privacy 47 33 12 2 0 6 0 85 2 49
2014 Security 30 36 17 5 7 4 1 69 13 992
2014 Science and technology 42 29 17 3 1 7 1 77 5 161
2014 Legal services 43 27 15 5 3 6 0 75 9 65
2014 Administration and operations 35 36 16 4 3 5 1 76 8 1222
2014 Human resources 36 35 17 5 3 5 0 74 8 479
2014 Financial management 40 37 10 3 3 6 1 83 6 235
2014 Procurement 31 40 19 0 6 5 0 74 6 38
2014 Real property 26 35 21 8 3 8 0 66 11 67
2014 Materiel management 35 29 24 0 3 8 0 70 3 37
2014 Information management 35 37 10 3 6 8 0 79 10 88
2014 Information technology 38 29 18 4 3 6 1 72 8 544
2014 Internal audit 38 28 24 0 7 3 0 68 7 30
2014 Evaluation 24 40 21 2 3 7 3 71 6 36
2014 Other services to the public 32 31 18 7 7 4 1 66 15 406
2014 None of the above 29 32 20 5 7 6 1 65 13 1159

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 42 14 14 12 0 0 60 26 103
2017 Federal regulators 13 34 15 22 16 0 0 47 38 99
2017 Compliance, inspection and enforcement 13 36 13 18 20 0 0 48 38 2297
2017 Communications or public affairs 23 46 12 14 6 0 0 68 19 66
2017 Access to information and privacy 23 48 7 14 7 0 0 71 22 29
2017 Security 16 34 15 18 17 0 0 49 35 641
2017 Science and technology 31 42 8 13 6 0 0 73 19 118
2017 Legal services 36 27 9 22 6 0 0 63 28 50
2017 Administration and operations 29 40 12 11 8 0 0 69 19 794
2017 Human resources 30 47 8 9 5 0 0 78 14 371
2017 Financial management 26 45 8 12 8 1 0 71 20 152
2017 Procurement 31 48 14 6 0 0 0 80 6 35
2017 Real property 15 50 11 10 14 0 0 66 24 40
2017 Materiel management 37 36 17 6 4 0 0 74 10 19
2017 Information management 19 42 13 22 4 0 0 61 26 49
2017 Information technology 23 38 13 15 10 1 0 61 26 333
2017 Internal audit 52 27 4 6 11 0 0 79 17 29
2017 Evaluation 0 71 15 9 6 0 0 71 15 14
2017 Data sciences 43 35 18 0 4 0 0 78 4 24
2017 Policy 15 35 17 19 13 0 0 51 32 231
2017 Project management 17 49 10 19 4 1 0 67 24 166
2017 Other services to the public 16 28 14 20 22 0 0 44 42 159
2017 None of the above 19 33 14 15 19 0 0 52 34 384
2014 Client contact centre 28 41 16 7 6 1 1 71 13 193
2014 Federal regulators 26 33 18 9 13 0 1 59 22 182
2014 Compliance, inspection and enforcement 20 36 16 14 14 0 0 56 28 3077
2014 Communications or public affairs 42 29 11 12 4 1 1 73 16 118
2014 Access to information and privacy 49 34 6 2 8 0 0 83 10 49
2014 Security 26 36 14 12 12 0 0 62 24 991
2014 Science and technology 43 38 12 4 3 0 0 81 7 161
2014 Legal services 38 37 9 5 11 0 0 76 16 65
2014 Administration and operations 37 38 12 8 6 0 0 75 13 1223
2014 Human resources 38 36 13 8 5 0 0 74 13 480
2014 Financial management 39 42 7 7 4 0 0 82 11 235
2014 Procurement 36 29 18 11 5 0 0 65 16 38
2014 Real property 33 35 15 6 9 2 0 70 15 67
2014 Materiel management 41 29 22 8 0 0 0 70 8 37
2014 Information management 39 34 9 11 5 2 0 75 16 88
2014 Information technology 41 36 12 6 5 0 0 77 11 544
2014 Internal audit 45 24 24 4 3 0 0 69 7 30
2014 Evaluation 29 29 17 13 11 0 0 59 24 36
2014 Other services to the public 28 31 12 15 13 0 1 60 28 407
2014 None of the above 26 36 16 11 10 1 0 63 21 1160

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 30 25 14 15 0 0 46 29 102
2017 Federal regulators 14 31 15 16 23 1 0 45 39 99
2017 Compliance, inspection and enforcement 10 29 18 20 22 0 0 40 42 2304
2017 Communications or public affairs 28 41 12 12 6 0 1 70 18 66
2017 Access to information and privacy 22 47 8 15 8 0 0 70 23 27
2017 Security 12 28 16 22 21 0 0 41 44 642
2017 Science and technology 22 40 16 17 5 0 0 62 22 117
2017 Legal services 26 27 11 26 10 0 0 53 36 51
2017 Administration and operations 26 36 16 13 8 0 0 62 22 797
2017 Human resources 31 38 17 9 5 0 0 68 14 371
2017 Financial management 24 37 12 17 7 1 2 62 25 151
2017 Procurement 33 50 14 3 0 0 0 83 3 35
2017 Real property 27 44 11 18 0 0 0 71 18 40
2017 Materiel management 38 47 6 0 10 0 0 84 10 18
2017 Information management 14 45 22 14 5 0 0 59 19 48
2017 Information technology 20 32 17 15 15 1 0 52 31 331
2017 Internal audit 33 38 15 10 4 0 0 71 14 29
2017 Evaluation 6 59 9 20 6 0 0 65 26 14
2017 Data sciences 35 48 13 4 0 0 0 82 4 24
2017 Policy 15 37 17 17 15 0 0 52 32 231
2017 Project management 21 40 17 12 9 1 0 61 21 168
2017 Other services to the public 17 26 15 17 25 0 0 43 42 159
2017 None of the above 18 27 16 20 19 0 0 45 39 386
2014 Client contact centre 17 27 25 18 12 0 1 45 30 192
2014 Federal regulators 17 34 17 18 14 0 0 51 32 183
2014 Compliance, inspection and enforcement 13 28 17 19 23 0 0 40 42 3077
2014 Communications or public affairs 26 38 9 15 12 0 1 64 26 118
2014 Access to information and privacy 44 19 13 19 4 0 2 65 23 49
2014 Security 17 29 18 17 19 0 0 46 36 993
2014 Science and technology 36 34 11 12 6 0 0 71 18 161
2014 Legal services 18 36 19 16 11 0 0 54 27 65
2014 Administration and operations 26 38 15 12 9 0 0 64 21 1222
2014 Human resources 30 39 15 10 6 0 0 69 16 477
2014 Financial management 31 38 14 9 8 0 0 69 17 235
2014 Procurement 23 53 11 8 3 3 0 78 11 38
2014 Real property 17 36 25 14 7 0 2 53 21 67
2014 Materiel management 41 29 20 8 3 0 0 70 11 37
2014 Information management 28 44 8 10 11 0 0 72 20 88
2014 Information technology 24 36 16 14 10 0 0 61 23 544
2014 Internal audit 32 20 24 10 14 0 0 52 24 30
2014 Evaluation 14 39 16 8 22 0 0 53 30 36
2014 Other services to the public 16 29 19 12 22 1 0 45 35 407
2014 None of the above 18 31 18 15 17 0 0 50 32 1159

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 28 23 20 18 0 0 38 39 102
2017 Federal regulators 7 27 20 20 25 1 0 35 45 99
2017 Compliance, inspection and enforcement 8 26 17 24 24 1 0 34 49 2299
2017 Communications or public affairs 20 41 11 18 10 0 0 62 28 66
2017 Access to information and privacy 20 36 15 22 4 0 4 58 26 28
2017 Security 8 25 19 27 20 1 0 33 47 642
2017 Science and technology 17 36 16 20 8 2 0 55 29 120
2017 Legal services 22 23 17 27 12 0 0 45 38 51
2017 Administration and operations 19 35 17 16 11 1 1 55 27 797
2017 Human resources 19 46 15 10 8 1 0 66 18 371
2017 Financial management 19 34 17 18 12 1 0 53 30 152
2017 Procurement 22 47 20 12 0 0 0 69 12 35
2017 Real property 25 38 17 6 14 0 0 63 20 39
2017 Materiel management 9 61 11 4 15 0 0 70 19 19
2017 Information management 9 34 29 22 6 0 0 43 28 49
2017 Information technology 16 26 22 17 18 2 0 42 36 332
2017 Internal audit 33 42 7 14 0 4 0 78 14 29
2017 Evaluation 12 47 6 29 6 0 0 59 35 14
2017 Data sciences 25 40 18 18 0 0 0 65 18 24
2017 Policy 11 35 15 21 17 1 0 46 39 230
2017 Project management 11 37 18 23 10 2 0 49 33 168
2017 Other services to the public 12 28 12 22 25 0 1 41 47 158
2017 None of the above 12 26 15 22 24 1 0 38 47 388

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 26 17 15 15 0 1 52 31 103
2017 Federal regulators 20 24 27 15 13 0 0 45 28 99
2017 Compliance, inspection and enforcement 15 29 15 19 22 0 0 44 41 2301
2017 Communications or public affairs 36 31 10 10 10 1 1 69 20 66
2017 Access to information and privacy 24 30 29 10 7 0 0 54 17 29
2017 Security 16 29 16 17 21 1 1 45 38 646
2017 Science and technology 48 29 11 8 4 1 0 78 12 119
2017 Legal services 22 36 15 17 10 0 0 58 27 51
2017 Administration and operations 32 31 15 12 8 0 0 64 21 798
2017 Human resources 32 39 10 11 7 1 1 71 18 374
2017 Financial management 34 27 13 8 14 1 2 63 23 151
2017 Procurement 31 46 12 10 2 0 0 77 12 35
2017 Real property 20 27 15 25 14 0 0 47 38 40
2017 Materiel management 29 50 7 10 0 4 0 83 10 19
2017 Information management 24 46 13 11 6 0 0 70 17 48
2017 Information technology 34 33 14 6 12 1 0 68 18 333
2017 Internal audit 50 17 15 14 4 0 0 67 18 29
2017 Evaluation 26 50 9 6 9 0 0 77 15 14
2017 Data sciences 55 22 18 0 4 0 0 77 4 24
2017 Policy 26 39 15 11 9 0 0 65 20 231
2017 Project management 32 40 8 13 7 0 0 72 19 168
2017 Other services to the public 22 28 12 17 19 0 1 51 37 158
2017 None of the above 24 28 14 13 21 1 0 52 34 385
2014 Client contact centre 29 32 14 12 9 1 4 63 22 192
2014 Federal regulators 23 31 14 14 17 1 0 54 31 183
2014 Compliance, inspection and enforcement 17 29 16 17 20 0 0 47 37 3077
2014 Communications or public affairs 39 32 9 11 8 0 1 71 20 118
2014 Access to information and privacy 51 33 8 6 2 0 0 83 8 49
2014 Security 20 31 17 15 17 0 0 51 32 992
2014 Science and technology 39 32 16 9 5 0 1 71 14 161
2014 Legal services 28 39 7 8 19 0 0 66 26 65
2014 Administration and operations 33 34 14 10 8 0 1 68 18 1223
2014 Human resources 37 34 9 12 9 0 0 71 20 480
2014 Financial management 35 34 13 9 8 1 0 70 17 235
2014 Procurement 33 42 8 3 13 0 0 76 16 38
2014 Real property 28 39 12 11 9 2 0 68 19 67
2014 Materiel management 27 38 13 19 0 0 3 67 19 37
2014 Information management 38 28 10 14 9 0 0 66 23 88
2014 Information technology 35 38 11 11 5 0 0 73 16 541
2014 Internal audit 29 29 24 15 3 0 0 58 18 30
2014 Evaluation 21 41 14 16 8 0 0 62 24 36
2014 Other services to the public 20 29 14 16 19 0 2 50 36 407
2014 None of the above 24 31 13 17 14 1 1 56 31 1159

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 28 22 16 20 0 0 42 36 103
2017 Federal regulators 11 28 15 23 23 0 0 39 46 99
2017 Compliance, inspection and enforcement 8 28 15 21 27 0 0 36 49 2311
2017 Communications or public affairs 21 44 16 12 7 0 0 65 19 66
2017 Access to information and privacy 16 45 7 18 14 0 0 61 32 29
2017 Security 10 28 17 20 25 0 0 38 45 645
2017 Science and technology 19 35 17 13 16 0 0 54 29 119
2017 Legal services 19 31 10 19 21 0 0 50 41 50
2017 Administration and operations 20 34 16 16 14 0 0 54 30 796
2017 Human resources 22 40 15 12 11 0 0 62 22 372
2017 Financial management 18 33 16 16 16 0 0 51 33 152
2017 Procurement 24 47 12 8 8 0 0 71 17 34
2017 Real property 10 35 20 15 20 0 0 45 35 40
2017 Materiel management 15 52 14 10 4 6 0 71 15 19
2017 Information management 8 37 17 20 19 0 0 45 38 49
2017 Information technology 13 26 17 20 24 1 0 39 44 331
2017 Internal audit 39 28 18 11 4 0 0 67 15 29
2017 Evaluation 0 61 27 0 12 0 0 61 12 14
2017 Data sciences 33 24 14 29 0 0 0 57 29 24
2017 Policy 8 29 13 25 25 1 0 37 51 231
2017 Project management 9 37 13 26 14 0 0 47 40 167
2017 Other services to the public 10 27 12 23 29 0 0 37 52 159
2017 None of the above 10 28 14 22 26 1 0 38 48 387
2014 Client contact centre 19 35 19 12 15 1 0 54 27 193
2014 Federal regulators 16 30 13 20 20 0 1 46 40 183
2014 Compliance, inspection and enforcement 11 29 17 22 21 0 0 40 43 3078
2014 Communications or public affairs 20 37 14 17 11 1 0 57 29 118
2014 Access to information and privacy 37 41 12 4 6 0 0 78 10 49
2014 Security 16 31 16 19 17 0 0 48 36 992
2014 Science and technology 21 39 22 14 4 0 0 60 18 161
2014 Legal services 24 39 15 5 17 0 0 63 22 65
2014 Administration and operations 22 34 19 14 10 0 0 57 24 1221
2014 Human resources 19 34 20 15 12 0 0 53 27 480
2014 Financial management 18 33 20 16 11 1 1 52 28 236
2014 Procurement 16 24 26 24 11 0 0 39 35 38
2014 Real property 18 31 22 14 15 0 0 50 28 67
2014 Materiel management 30 40 16 8 5 0 0 70 14 37
2014 Information management 22 26 19 20 13 0 0 48 33 88
2014 Information technology 21 32 20 16 10 0 0 53 26 544
2014 Internal audit 15 36 28 10 11 0 0 51 21 30
2014 Evaluation 3 21 31 20 25 0 0 24 45 36
2014 Other services to the public 13 31 18 18 20 0 0 45 38 407
2014 None of the above 14 30 18 20 17 0 0 44 38 1158

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 44 16 8 11 0 0 65 19 103
2017 Federal regulators 27 40 15 10 8 0 0 67 18 99
2017 Compliance, inspection and enforcement 26 41 13 12 7 0 0 68 19 2311
2017 Communications or public affairs 30 43 15 5 6 2 0 74 11 66
2017 Access to information and privacy 26 42 14 14 3 0 0 69 18 29
2017 Security 26 40 15 10 8 0 0 66 18 646
2017 Science and technology 38 38 10 12 2 0 0 76 13 119
2017 Legal services 31 48 8 11 2 0 0 79 13 51
2017 Administration and operations 30 41 14 10 6 0 0 70 16 799
2017 Human resources 30 43 12 9 6 0 0 73 15 373
2017 Financial management 25 38 13 12 11 0 0 64 23 152
2017 Procurement 27 59 5 3 6 0 0 86 8 35
2017 Real property 40 35 15 5 5 0 0 75 10 40
2017 Materiel management 26 39 11 20 4 0 0 65 24 19
2017 Information management 17 47 13 6 18 0 0 63 24 49
2017 Information technology 27 34 17 11 11 0 0 61 22 332
2017 Internal audit 32 49 4 15 0 0 0 81 15 29
2017 Evaluation 41 47 0 6 6 0 0 88 12 14
2017 Data sciences 30 34 27 9 0 0 0 64 9 24
2017 Policy 21 39 16 17 7 0 0 61 24 230
2017 Project management 21 42 17 13 7 0 0 63 20 168
2017 Other services to the public 25 44 15 10 6 0 0 69 17 159
2017 None of the above 29 42 11 10 8 0 0 71 19 388
2014 Client contact centre 32 35 20 5 7 0 1 67 12 192
2014 Federal regulators 32 43 12 8 5 0 0 75 13 183
2014 Compliance, inspection and enforcement 32 42 13 7 6 0 0 74 13 3079
2014 Communications or public affairs 35 41 11 6 7 1 0 76 12 118
2014 Access to information and privacy 36 50 2 8 4 0 0 86 12 49
2014 Security 37 39 13 7 5 0 0 76 12 993
2014 Science and technology 35 42 15 6 1 0 0 77 8 161
2014 Legal services 39 36 12 11 2 0 0 75 12 65
2014 Administration and operations 35 38 13 7 5 0 0 74 13 1222
2014 Human resources 36 41 11 7 4 0 0 77 12 480
2014 Financial management 27 44 16 8 5 0 0 71 13 235
2014 Procurement 39 42 5 5 8 0 0 81 14 38
2014 Real property 34 45 11 5 6 0 0 79 10 67
2014 Materiel management 40 38 14 6 2 0 0 78 8 37
2014 Information management 32 35 9 15 7 0 1 68 23 88
2014 Information technology 31 39 14 10 6 0 0 70 16 544
2014 Internal audit 22 40 31 3 3 0 0 62 7 30
2014 Evaluation 21 34 15 10 20 0 0 56 30 36
2014 Other services to the public 35 41 11 6 7 0 0 76 13 407
2014 None of the above 32 38 15 7 6 0 0 71 14 1160
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 27 6 10 12 0 0 72 22 103
2017 Federal regulators 35 29 9 14 12 1 0 64 27 99
2017 Compliance, inspection and enforcement 33 32 10 13 12 0 0 65 25 2311
2017 Communications or public affairs 51 25 11 8 6 0 0 76 13 66
2017 Access to information and privacy 41 38 7 4 11 0 0 78 14 29
2017 Security 32 35 10 9 14 0 0 68 23 647
2017 Science and technology 62 22 9 3 4 0 0 84 7 119
2017 Legal services 49 31 5 10 6 0 0 79 15 51
2017 Administration and operations 48 28 7 10 6 0 0 77 16 801
2017 Human resources 55 29 4 5 7 0 0 85 12 373
2017 Financial management 40 34 10 8 7 1 1 75 15 152
2017 Procurement 47 43 6 4 0 0 0 90 4 35
2017 Real property 43 37 7 5 7 0 0 80 12 40
2017 Materiel management 36 41 10 0 8 0 4 81 9 19
2017 Information management 49 23 14 10 2 2 0 74 12 49
2017 Information technology 51 24 10 7 8 0 0 76 15 335
2017 Internal audit 72 17 8 4 0 0 0 89 4 29
2017 Evaluation 53 21 6 11 9 0 0 74 20 14
2017 Data sciences 69 22 0 4 4 0 0 91 9 24
2017 Policy 47 26 5 8 13 0 0 73 21 230
2017 Project management 46 26 10 13 4 1 0 73 17 168
2017 Other services to the public 33 23 14 15 15 0 0 56 30 159
2017 None of the above 41 27 10 8 14 1 0 68 23 387

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 33 10 8 12 0 0 70 20 102
2017 Federal regulators 35 28 12 11 13 0 1 63 24 99
2017 Compliance, inspection and enforcement 34 29 14 10 12 1 0 64 22 2311
2017 Communications or public affairs 52 25 9 8 6 0 0 77 14 66
2017 Access to information and privacy 36 42 4 7 11 0 0 78 18 29
2017 Security 32 33 15 8 12 0 0 65 20 647
2017 Science and technology 59 23 10 6 2 0 1 82 8 119
2017 Legal services 50 27 8 10 6 0 0 76 16 50
2017 Administration and operations 48 27 11 8 5 1 0 75 13 799
2017 Human resources 58 25 7 5 4 1 0 84 10 373
2017 Financial management 49 25 12 4 8 1 1 75 12 152
2017 Procurement 47 44 6 3 0 0 0 91 3 35
2017 Real property 48 33 12 2 5 0 0 80 7 40
2017 Materiel management 36 46 0 0 8 6 4 91 9 19
2017 Information management 52 24 13 4 4 4 0 79 8 49
2017 Information technology 50 23 10 7 8 1 0 74 16 332
2017 Internal audit 68 17 3 8 4 0 0 86 12 29
2017 Evaluation 53 26 0 14 6 0 0 80 20 14
2017 Data sciences 65 18 9 4 4 0 0 82 9 24
2017 Policy 46 24 10 8 12 0 0 70 20 230
2017 Project management 50 22 14 9 4 1 0 73 13 168
2017 Other services to the public 30 27 15 11 15 1 0 58 26 159
2017 None of the above 44 24 12 7 12 1 0 69 20 387

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 26 21 18 19 0 0 42 37 103
2017 Federal regulators 17 21 15 18 29 0 0 38 47 99
2017 Compliance, inspection and enforcement 11 23 14 21 31 0 0 34 52 2308
2017 Communications or public affairs 30 33 15 13 9 0 0 63 22 66
2017 Access to information and privacy 13 23 24 28 11 0 0 37 39 29
2017 Security 10 24 18 19 30 0 0 34 48 647
2017 Science and technology 33 27 19 9 11 1 0 61 20 119
2017 Legal services 17 37 14 9 24 0 0 53 33 50
2017 Administration and operations 23 32 15 15 15 0 0 55 30 799
2017 Human resources 26 35 13 15 10 0 0 61 25 373
2017 Financial management 21 26 18 19 14 0 2 48 34 152
2017 Procurement 20 48 17 14 0 0 0 69 14 35
2017 Real property 18 26 23 14 20 0 0 44 34 40
2017 Materiel management 23 42 6 15 13 0 0 66 29 19
2017 Information management 19 27 25 11 18 0 0 46 29 48
2017 Information technology 22 23 13 22 21 0 0 44 43 332
2017 Internal audit 48 29 8 12 4 0 0 77 15 29
2017 Evaluation 9 59 6 6 21 0 0 68 26 14
2017 Data sciences 50 14 23 4 9 0 0 64 13 24
2017 Policy 17 28 10 20 24 0 0 46 44 229
2017 Project management 17 36 12 23 11 0 0 53 34 168
2017 Other services to the public 11 25 13 18 32 1 0 36 51 159
2017 None of the above 14 24 14 22 25 1 0 39 47 387

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 35 25 10 8 1 0 55 19 103
2017 Federal regulators 17 31 26 11 13 1 0 49 25 97
2017 Compliance, inspection and enforcement 15 34 21 16 14 0 0 49 30 2304
2017 Communications or public affairs 37 40 14 6 3 0 0 77 9 66
2017 Access to information and privacy 33 21 36 7 4 0 0 54 10 29
2017 Security 16 32 21 16 14 0 0 48 30 647
2017 Science and technology 22 34 26 8 4 5 1 60 13 118
2017 Legal services 25 40 16 9 8 0 2 66 18 50
2017 Administration and operations 26 42 17 8 6 1 0 69 14 798
2017 Human resources 35 43 11 7 3 0 0 79 10 372
2017 Financial management 24 34 24 11 6 1 0 58 18 151
2017 Procurement 25 42 24 6 0 4 0 70 6 35
2017 Real property 16 41 27 13 2 0 0 57 16 40
2017 Materiel management 43 36 11 6 5 0 0 78 11 19
2017 Information management 20 35 27 6 12 0 0 55 18 49
2017 Information technology 21 31 22 11 11 2 1 54 23 333
2017 Internal audit 56 33 3 9 0 0 0 89 9 28
2017 Evaluation 15 59 21 6 0 0 0 74 6 14
2017 Data sciences 29 62 9 0 0 0 0 91 0 24
2017 Policy 23 41 19 10 6 0 0 64 17 229
2017 Project management 20 43 22 7 8 1 0 62 16 168
2017 Other services to the public 19 34 21 11 14 1 0 53 25 159
2017 None of the above 20 35 16 15 13 1 0 55 29 386

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 23 30 20 16 0 0 33 36 101
2017 Federal regulators 4 23 38 21 13 0 0 27 34 95
2017 Compliance, inspection and enforcement 2 19 39 25 16 0 0 21 40 2293
2017 Communications or public affairs 3 32 24 30 11 0 0 35 42 66
2017 Access to information and privacy 4 20 31 38 7 0 0 24 45 29
2017 Security 3 15 41 25 16 1 0 18 41 641
2017 Science and technology 4 19 40 28 8 0 0 24 37 120
2017 Legal services 2 15 52 17 14 0 0 17 31 50
2017 Administration and operations 5 17 43 23 13 0 0 22 35 785
2017 Human resources 6 16 42 22 13 0 0 23 36 372
2017 Financial management 3 17 41 22 16 1 0 20 39 149
2017 Procurement 0 9 50 30 5 4 3 9 37 35
2017 Real property 0 3 49 25 23 0 0 3 48 39
2017 Materiel management 0 13 50 28 9 0 0 13 37 18
2017 Information management 9 11 38 24 18 0 0 20 42 48
2017 Information technology 3 16 38 27 16 0 0 19 43 333
2017 Internal audit 10 17 48 25 0 0 0 28 25 29
2017 Evaluation 0 32 39 15 15 0 0 32 29 14
2017 Data sciences 9 30 35 22 5 0 0 39 26 23
2017 Policy 3 14 43 23 16 1 0 17 39 228
2017 Project management 3 22 42 25 8 0 0 25 33 165
2017 Other services to the public 5 19 38 23 15 0 0 24 38 151
2017 None of the above 4 17 41 22 14 0 1 22 37 378

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 23 34 22 9 1 0 32 34 101
2017 Federal regulators 14 21 43 17 4 0 0 21 36 99
2017 Compliance, inspection and enforcement 15 28 37 15 5 0 0 20 43 2294
2017 Communications or public affairs 13 14 38 24 9 0 2 34 28 66
2017 Access to information and privacy 8 31 51 10 0 0 0 10 39 27
2017 Security 12 27 40 15 5 0 0 21 39 644
2017 Science and technology 11 19 34 24 12 0 0 36 30 120
2017 Legal services 14 19 50 11 6 0 0 17 33 50
2017 Administration and operations 12 22 41 18 7 0 1 25 34 786
2017 Human resources 13 22 37 21 6 1 0 27 35 367
2017 Financial management 16 20 39 20 4 1 0 24 37 150
2017 Procurement 9 29 41 18 3 0 0 22 38 34
2017 Real property 22 24 36 17 0 0 0 17 47 38
2017 Materiel management 4 20 49 21 7 0 0 28 24 19
2017 Information management 15 27 38 11 6 0 2 18 43 48
2017 Information technology 17 25 37 14 6 1 0 20 42 335
2017 Internal audit 4 24 35 30 4 4 0 35 29 29
2017 Evaluation 6 29 47 17 0 0 0 17 35 14
2017 Data sciences 0 36 35 21 9 0 0 30 36 24
2017 Policy 14 32 35 16 3 0 0 19 46 229
2017 Project management 11 22 41 18 8 0 0 26 33 163
2017 Other services to the public 11 23 42 16 8 0 0 24 34 157
2017 None of the above 15 25 40 12 7 1 0 20 40 383
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 24 76 100
2017 Federal regulators 31 69 98
2017 Compliance, inspection and enforcement 33 67 2292
2017 Communications or public affairs 18 82 66
2017 Access to information and privacy 18 82 29
2017 Security 31 69 642
2017 Science and technology 13 87 120
2017 Legal services 25 75 51
2017 Administration and operations 26 74 794
2017 Human resources 18 82 371
2017 Financial management 16 84 150
2017 Real property 33 67 38
2017 Information management 20 80 49
2017 Information technology 26 74 333
2017 Internal audit 26 74 29
2017 Data sciences 21 79 24
2017 Policy 31 69 231
2017 Project management 24 76 167
2017 Other services to the public 36 64 158
2017 None of the above 31 69 386
2014 Client contact centre 21 79 193
2014 Federal regulators 25 75 182
2014 Compliance, inspection and enforcement 26 74 3069
2014 Communications or public affairs 20 80 118
2014 Access to information and privacy 19 81 49
2014 Security 26 74 992
2014 Science and technology 13 87 161
2014 Legal services 17 83 65
2014 Administration and operations 19 81 1222
2014 Human resources 19 81 479
2014 Financial management 19 81 234
2014 Procurement 14 86 37
2014 Real property 25 75 66
2014 Materiel management 17 83 37
2014 Information management 21 79 88
2014 Information technology 15 85 544
2014 Internal audit 20 80 30
2014 Evaluation 13 87 36
2014 Other services to the public 27 73 406
2014 None of the above 25 75 1157

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 50 24
2017 Federal regulators 56 30
2017 Compliance, inspection and enforcement 56 753
2017 Security 58 198
2017 Science and technology 66 17
2017 Administration and operations 56 203
2017 Human resources 45 67
2017 Financial management 49 25
2017 Real property 43 12
2017 Information technology 55 84
2017 Policy 42 71
2017 Project management 43 40
2017 Other services to the public 48 57
2017 None of the above 51 121
2014 Client contact centre 63 40
2014 Federal regulators 58 45
2014 Compliance, inspection and enforcement 52 786
2014 Communications or public affairs 26 24
2014 Security 58 250
2014 Science and technology 65 20
2014 Legal services 56 11
2014 Administration and operations 52 230
2014 Human resources 32 89
2014 Financial management 30 44
2014 Real property 45 16
2014 Information management 44 18
2014 Information technology 58 82
2014 Other services to the public 52 108
2014 None of the above 53 285

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 75 24
2017 Federal regulators 70 30
2017 Compliance, inspection and enforcement 70 753
2017 Security 65 198
2017 Science and technology 66 17
2017 Legal services 54 13
2017 Administration and operations 70 203
2017 Human resources 63 67
2017 Financial management 60 25
2017 Information technology 55 84
2017 Policy 80 71
2017 Project management 58 40
2017 Other services to the public 69 57
2017 None of the above 73 121
2014 Client contact centre 52 40
2014 Federal regulators 62 45
2014 Compliance, inspection and enforcement 67 786
2014 Communications or public affairs 78 24
2014 Security 62 250
2014 Science and technology 51 20
2014 Legal services 72 11
2014 Administration and operations 67 230
2014 Human resources 75 89
2014 Financial management 88 44
2014 Real property 74 16
2014 Information management 84 18
2014 Information technology 63 82
2014 Other services to the public 63 108
2014 None of the above 66 285

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 7 753
2017 Communications or public affairs 0 12
2017 Security 9 198
2017 Administration and operations 6 203
2017 Information technology 12 84
2017 Policy 11 71
2017 None of the above 7 121
2014 Compliance, inspection and enforcement 8 786
2014 Communications or public affairs 0 24
2014 Security 6 250
2014 Legal services 0 11
2014 Administration and operations 5 230
2014 Information technology 11 82
2014 Other services to the public 7 108
2014 None of the above 9 285

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 24
2017 Compliance, inspection and enforcement 9 753
2017 Communications or public affairs 0 12
2017 Security 9 198
2017 Science and technology 0 17
2017 Legal services 0 13
2017 Human resources 0 67
2017 Financial management 0 25
2017 Real property 0 12
2017 Information technology 0 84
2017 Policy 0 71
2017 Project management 0 40
2017 None of the above 6 121
2014 Client contact centre 0 40
2014 Compliance, inspection and enforcement 8 786
2014 Communications or public affairs 0 24
2014 Security 8 250
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Financial management 0 44
2014 Real property 0 16
2014 Information management 0 18
2014 Information technology 0 82
2014 Other services to the public 9 108
2014 None of the above 6 285

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 3 753
2017 Communications or public affairs 0 12
2017 Security 4 198
2017 Science and technology 0 17
2017 Administration and operations 2 203
2017 Human resources 0 67
2017 Financial management 0 25
2017 Real property 0 12
2017 Other services to the public 0 57
2017 None of the above 4 121
2014 Federal regulators 0 45
2014 Compliance, inspection and enforcement 3 786
2014 Security 3 250
2014 Legal services 0 11
2014 Administration and operations 3 230
2014 Other services to the public 5 108
2014 None of the above 3 285

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 25 753
2017 Communications or public affairs 0 12
2017 Security 24 198
2017 Science and technology 0 17
2017 Administration and operations 11 203
2017 Real property 0 12
2017 Other services to the public 20 57
2017 None of the above 17 121
2014 Client contact centre 23 40
2014 Federal regulators 17 45
2014 Compliance, inspection and enforcement 26 786
2014 Communications or public affairs 0 24
2014 Security 24 250
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Administration and operations 4 230
2014 Financial management 0 44
2014 Real property 0 16
2014 Other services to the public 29 108
2014 None of the above 16 285

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 24
2017 Compliance, inspection and enforcement 2 753
2017 Communications or public affairs 0 12
2017 Security 4 198
2017 Science and technology 0 17
2017 Legal services 0 13
2017 Administration and operations 2 203
2017 Real property 0 12
2017 Project management 0 40
2014 Federal regulators 0 45
2014 Compliance, inspection and enforcement 3 786
2014 Communications or public affairs 0 24
2014 Security 4 250
2014 Science and technology 0 20
2014 Legal services 0 11
2014 Administration and operations 3 230
2014 Real property 0 16
2014 Other services to the public 10 108
2014 None of the above 4 285
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 20 80 102
2017 Federal regulators 16 84 98
2017 Compliance, inspection and enforcement 22 78 2304
2017 Communications or public affairs 13 87 66
2017 Security 22 78 643
2017 Science and technology 12 88 120
2017 Legal services 12 88 51
2017 Administration and operations 15 85 797
2017 Human resources 10 90 372
2017 Financial management 12 88 152
2017 Real property 17 83 39
2017 Information management 11 89 49
2017 Information technology 18 82 333
2017 Internal audit 21 79 29
2017 Policy 15 85 229
2017 Project management 12 88 167
2017 Other services to the public 21 79 158
2017 None of the above 17 83 384
2014 Client contact centre 11 89 193
2014 Federal regulators 12 88 183
2014 Compliance, inspection and enforcement 15 85 3076
2014 Communications or public affairs 8 92 117
2014 Security 14 86 990
2014 Science and technology 6 94 161
2014 Legal services 9 91 65
2014 Administration and operations 9 91 1222
2014 Human resources 8 92 477
2014 Financial management 6 94 236
2014 Real property 12 88 66
2014 Information management 7 93 88
2014 Information technology 8 92 541
2014 Other services to the public 17 83 404
2014 None of the above 14 86 1157

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 45 20
2017 Federal regulators 32 16
2017 Compliance, inspection and enforcement 37 500
2017 Security 34 140
2017 Administration and operations 40 123
2017 Human resources 39 39
2017 Financial management 26 19
2017 Information technology 34 59
2017 Policy 43 35
2017 Project management 54 20
2017 Other services to the public 39 34
2017 None of the above 29 69
2014 Client contact centre 30 20
2014 Federal regulators 38 21
2014 Compliance, inspection and enforcement 31 452
2014 Security 37 139
2014 Administration and operations 32 109
2014 Human resources 36 36
2014 Information technology 37 41
2014 Other services to the public 28 65
2014 None of the above 37 154

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 83 500
2017 Security 81 140
2017 Administration and operations 82 123
2017 Human resources 82 39
2017 Information technology 78 59
2017 Policy 77 35
2017 Other services to the public 85 34
2017 None of the above 85 69
2014 Client contact centre 71 20
2014 Federal regulators 95 21
2014 Compliance, inspection and enforcement 84 452
2014 Security 83 139
2014 Administration and operations 84 109
2014 Human resources 81 36
2014 Financial management 84 13
2014 Information technology 76 41
2014 Other services to the public 85 65
2014 None of the above 86 154

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 20
2017 Federal regulators 0 16
2017 Compliance, inspection and enforcement 3 500
2017 Security 5 140
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 2 452
2014 Administration and operations 0 109
2014 Information technology 12 41
2014 Other services to the public 0 65
2014 None of the above 4 154

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 20
2017 Compliance, inspection and enforcement 6 500
2017 Security 6 140
2017 Science and technology 0 14
2017 Human resources 0 39
2017 Financial management 0 19
2017 Information technology 0 59
2017 Policy 0 35
2017 Project management 0 20
2017 Other services to the public 0 34
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 3 452
2014 Security 6 139
2014 Information technology 0 41

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 4 500
2017 Security 3 140
2017 Administration and operations 5 123
2017 Human resources 0 39
2017 Other services to the public 0 34
2014 Federal regulators 0 21
2014 Compliance, inspection and enforcement 4 452
2014 Security 7 139
2014 Financial management 0 13
2014 Other services to the public 11 65
2014 None of the above 5 154

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 16
2017 Compliance, inspection and enforcement 19 500
2017 Security 22 140
2017 Science and technology 0 14
2017 Administration and operations 9 123
2017 Financial management 0 19
2017 Other services to the public 24 34
2017 None of the above 18 69
2014 Client contact centre 26 20
2014 Compliance, inspection and enforcement 16 452
2014 Security 14 139
2014 Administration and operations 6 109
2014 Other services to the public 29 65
2014 None of the above 11 154

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 20
2017 Federal regulators 0 16
2017 Compliance, inspection and enforcement 6 500
2017 Security 6 140
2017 Administration and operations 6 123
2017 Information technology 16 59
2017 Project management 0 20
2017 None of the above 9 69
2014 Compliance, inspection and enforcement 7 452
2014 Security 5 139
2014 Administration and operations 13 109
2014 Financial management 0 13
2014 Other services to the public 15 65
2014 None of the above 10 154