2017 Public Service Employee Annual Survey Results for Shared Services Canada by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 32 6 8 4 6 0 81 13 65
2017 Communications or public affairs 35 31 14 2 5 10 1 75 9 70
2017 Access to information and privacy 53 36 0 11 0 0 0 89 11 11
2017 Security 38 35 12 3 4 8 0 80 7 107
2017 Science and technology 37 38 8 2 6 6 2 82 9 46
2017 Administration and operations 42 28 12 6 4 7 0 76 11 230
2017 Human resources 37 39 10 4 4 6 0 81 8 141
2017 Financial management 39 35 14 5 2 5 1 78 6 129
2017 Procurement 47 29 14 6 3 2 0 77 9 88
2017 Real property 38 37 16 0 10 0 0 74 10 21
2017 Information management 44 21 21 8 2 5 0 68 10 61
2017 Information technology 33 30 17 5 4 10 1 71 10 1569
2017 Policy 38 38 0 5 4 15 0 90 10 24
2017 Project management 44 35 10 4 2 5 0 83 7 101
2017 Other services to the public 46 27 21 0 0 6 0 78 0 14
2017 None of the above 32 28 15 8 7 10 0 68 16 85
2014 Client contact centre 27 35 24 3 1 10 0 68 5 88
2014 Communications or public affairs 38 31 17 2 4 8 0 75 7 65
2014 Security 35 27 22 2 1 11 1 70 4 139
2014 Science and technology 27 36 24 5 2 5 1 68 7 118
2014 Administration and operations 36 32 14 4 3 11 1 77 8 372
2014 Human resources 22 38 18 8 6 7 1 66 15 163
2014 Financial management 27 42 12 4 5 9 1 77 9 203
2014 Procurement 45 27 17 2 4 6 0 76 6 99
2014 Real property 32 41 23 0 0 0 4 76 0 22
2014 Materiel management 34 33 27 0 0 6 0 71 0 18
2014 Information management 38 34 13 4 6 6 0 76 10 112
2014 Information technology 33 31 19 3 3 10 1 72 7 2511
2014 Internal audit 50 29 21 0 0 0 0 79 0 14
2014 Other services to the public 24 41 18 3 5 10 0 72 8 34
2014 None of the above 36 27 16 3 7 10 2 71 11 161

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 34 9 7 10 0 0 73 18 65
2017 Communications or public affairs 31 44 13 8 4 1 0 76 11 70
2017 Access to information and privacy 53 35 0 0 11 0 0 89 11 11
2017 Security 38 41 8 8 5 0 0 79 13 107
2017 Science and technology 31 29 13 15 13 0 0 60 27 46
2017 Administration and operations 39 38 9 8 6 0 0 77 14 232
2017 Human resources 41 40 6 6 6 0 0 82 12 143
2017 Financial management 35 40 15 8 2 0 0 76 10 131
2017 Procurement 43 32 8 9 8 0 0 75 17 88
2017 Real property 32 33 9 16 10 0 0 65 26 21
2017 Information management 31 42 8 15 3 0 0 73 19 61
2017 Information technology 25 37 16 14 8 0 0 63 22 1564
2017 Policy 22 45 17 4 12 0 0 67 16 24
2017 Project management 34 41 11 12 2 0 0 75 14 101
2017 Other services to the public 36 43 6 6 8 0 0 80 14 14
2017 None of the above 33 22 17 13 14 0 0 55 28 84
2014 Client contact centre 30 37 23 3 3 4 0 69 7 88
2014 Communications or public affairs 48 23 16 5 9 0 0 71 14 66
2014 Security 37 29 15 14 3 1 1 67 18 139
2014 Science and technology 24 39 21 7 7 2 0 64 14 117
2014 Administration and operations 45 37 9 5 4 1 0 82 9 372
2014 Human resources 36 43 11 7 4 0 0 79 10 162
2014 Financial management 41 37 13 5 3 1 0 79 8 203
2014 Procurement 41 37 12 5 3 2 0 80 8 99
2014 Real property 49 32 14 0 5 0 0 82 5 22
2014 Materiel management 34 49 11 6 0 0 0 83 6 18
2014 Information management 42 30 14 10 3 1 0 72 13 112
2014 Information technology 34 37 15 7 5 1 0 72 13 2510
2014 Internal audit 36 50 13 0 0 0 0 87 0 14
2014 Other services to the public 22 41 30 0 6 0 0 64 6 34
2014 None of the above 32 34 15 9 7 2 1 68 16 161

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 25 25 4 10 0 0 60 14 65
2017 Communications or public affairs 30 34 15 15 6 0 0 65 20 71
2017 Access to information and privacy 44 44 0 0 11 0 0 89 11 11
2017 Security 39 40 9 5 7 0 0 79 11 107
2017 Science and technology 23 35 15 17 10 0 0 58 27 46
2017 Administration and operations 39 28 18 10 6 0 0 66 16 230
2017 Human resources 42 40 8 5 5 1 0 82 9 143
2017 Financial management 25 44 14 9 8 0 0 70 16 130
2017 Procurement 28 47 11 7 5 1 0 76 13 88
2017 Real property 32 33 21 5 10 0 0 65 14 21
2017 Information management 30 42 10 6 11 0 0 73 17 61
2017 Information technology 22 35 17 15 11 0 0 57 26 1565
2017 Policy 33 31 20 4 12 0 0 64 15 24
2017 Project management 36 36 14 8 5 0 0 73 13 101
2017 Other services to the public 24 39 9 12 16 0 0 63 28 14
2017 None of the above 31 25 19 11 15 0 0 55 26 85
2014 Client contact centre 19 35 23 11 11 0 0 54 23 88
2014 Communications or public affairs 24 39 12 11 13 0 0 63 24 66
2014 Security 30 39 9 8 13 1 0 70 21 139
2014 Science and technology 22 27 22 12 16 0 0 49 29 118
2014 Administration and operations 34 34 15 10 7 0 0 68 17 371
2014 Human resources 23 44 14 8 10 0 1 68 18 163
2014 Financial management 24 37 17 12 10 0 0 61 22 202
2014 Procurement 31 32 19 8 9 0 1 64 17 99
2014 Real property 45 27 10 9 9 0 0 72 18 22
2014 Materiel management 22 39 16 11 11 0 0 62 22 18
2014 Information management 30 33 16 9 12 0 1 64 21 113
2014 Information technology 23 37 18 12 10 0 0 60 23 2508
2014 Internal audit 44 20 22 7 7 0 0 64 14 14
2014 Other services to the public 15 31 20 17 17 0 0 46 35 34
2014 None of the above 29 29 21 11 9 1 1 59 20 161

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 31 16 7 11 0 2 65 19 65
2017 Communications or public affairs 29 31 14 17 9 1 0 60 26 71
2017 Access to information and privacy 44 18 18 0 11 9 0 68 13 11
2017 Security 33 35 13 10 8 1 0 68 18 106
2017 Science and technology 13 37 23 21 6 0 0 50 27 46
2017 Administration and operations 31 30 20 10 9 0 0 61 20 231
2017 Human resources 38 35 12 5 10 1 0 74 15 143
2017 Financial management 20 45 16 11 7 1 0 66 18 131
2017 Procurement 22 39 18 12 6 3 0 62 19 87
2017 Real property 28 52 5 0 10 6 0 85 10 21
2017 Information management 29 30 18 13 11 0 0 58 24 61
2017 Information technology 19 33 17 17 12 2 0 53 29 1567
2017 Policy 21 36 30 0 12 0 0 58 12 24
2017 Project management 27 40 12 16 4 0 1 67 20 100
2017 Other services to the public 25 26 15 12 16 6 0 54 30 14
2017 None of the above 23 28 17 12 19 1 0 52 31 85

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 25 13 7 9 0 5 69 17 65
2017 Communications or public affairs 46 33 11 6 3 0 1 80 9 71
2017 Access to information and privacy 62 9 18 0 11 0 0 71 11 11
2017 Security 49 28 9 10 5 0 0 77 14 107
2017 Science and technology 25 48 10 8 6 0 2 74 15 46
2017 Administration and operations 44 31 12 7 5 0 0 76 12 232
2017 Human resources 43 35 10 7 4 0 1 78 11 143
2017 Financial management 36 33 16 10 4 0 1 69 15 131
2017 Procurement 41 35 11 7 6 0 1 76 13 87
2017 Real property 57 27 6 0 10 0 0 84 10 21
2017 Information management 48 35 7 8 2 0 0 84 9 61
2017 Information technology 35 36 13 10 6 0 0 71 16 1565
2017 Policy 49 14 26 4 7 0 0 64 11 24
2017 Project management 57 26 8 6 4 0 0 82 10 101
2017 Other services to the public 39 43 6 6 0 6 0 87 7 14
2017 None of the above 35 27 9 12 14 1 1 64 27 85
2014 Client contact centre 21 43 13 15 5 0 4 66 20 88
2014 Communications or public affairs 41 28 9 11 7 1 1 72 19 66
2014 Security 32 37 10 14 5 1 0 70 20 139
2014 Science and technology 29 36 18 7 10 0 1 65 17 118
2014 Administration and operations 45 27 14 7 6 1 1 73 13 372
2014 Human resources 43 33 10 8 7 0 0 76 15 162
2014 Financial management 37 31 14 9 7 1 0 69 16 203
2014 Procurement 49 31 10 6 4 1 0 80 10 99
2014 Real property 54 23 14 0 9 0 0 77 9 22
2014 Materiel management 34 40 20 0 6 0 0 74 6 18
2014 Information management 36 40 10 8 6 0 0 76 14 113
2014 Information technology 34 35 15 9 6 1 1 70 15 2509
2014 Internal audit 51 35 7 0 7 0 0 86 7 14
2014 Other services to the public 11 42 23 3 14 3 3 57 18 34
2014 None of the above 35 29 17 8 8 1 1 66 17 161

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 34 17 7 15 0 0 61 22 65
2017 Communications or public affairs 20 36 19 15 9 1 0 57 24 71
2017 Access to information and privacy 62 27 0 0 11 0 0 89 11 11
2017 Security 23 43 11 14 8 0 0 66 22 107
2017 Science and technology 21 23 17 19 21 0 0 43 40 46
2017 Administration and operations 29 32 16 10 13 0 0 62 23 232
2017 Human resources 30 40 15 6 9 0 0 70 15 143
2017 Financial management 22 34 19 15 8 0 0 57 24 131
2017 Procurement 25 31 14 14 16 0 0 56 30 88
2017 Real property 23 42 5 21 10 0 0 64 31 21
2017 Information management 23 28 20 16 14 0 0 50 30 61
2017 Information technology 13 25 18 18 25 0 0 38 43 1570
2017 Policy 22 31 19 12 16 0 0 53 28 24
2017 Project management 21 36 12 20 11 0 0 57 31 101
2017 Other services to the public 21 59 6 6 8 0 0 80 14 14
2017 None of the above 26 18 15 12 28 0 1 44 40 85
2014 Client contact centre 20 23 29 17 9 0 2 43 27 88
2014 Communications or public affairs 23 28 14 17 18 0 0 52 35 66
2014 Security 17 21 20 21 21 0 0 37 43 139
2014 Science and technology 7 29 27 16 21 0 0 36 37 117
2014 Administration and operations 20 30 19 16 14 0 0 51 31 372
2014 Human resources 11 32 22 21 14 0 0 42 35 162
2014 Financial management 17 31 23 17 11 1 0 48 28 203
2014 Procurement 19 30 17 15 18 1 0 49 33 99
2014 Real property 31 37 14 14 5 0 0 68 18 22
2014 Materiel management 28 28 22 17 5 0 0 56 22 18
2014 Information management 22 29 14 16 19 0 0 51 34 113
2014 Information technology 11 28 21 19 19 0 0 40 39 2511
2014 Internal audit 22 36 28 14 0 0 0 58 14 14
2014 Other services to the public 17 24 36 17 6 0 0 41 23 34
2014 None of the above 20 26 17 19 16 2 0 47 36 161

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 36 12 6 6 0 0 76 12 63
2017 Communications or public affairs 36 40 9 11 4 1 0 77 15 71
2017 Access to information and privacy 71 18 0 0 11 0 0 89 11 11
2017 Security 34 43 10 11 1 0 0 78 12 107
2017 Science and technology 33 23 25 6 13 0 0 56 19 46
2017 Administration and operations 41 31 13 8 7 0 0 72 15 232
2017 Human resources 43 41 6 6 4 0 0 84 10 142
2017 Financial management 25 47 15 8 4 1 0 72 13 131
2017 Procurement 39 36 6 9 10 0 0 75 20 88
2017 Real property 32 48 5 5 10 0 0 81 15 21
2017 Information management 31 31 17 11 11 0 0 62 22 61
2017 Information technology 24 39 14 14 9 0 0 63 23 1567
2017 Policy 30 20 4 23 20 4 0 51 45 24
2017 Project management 33 39 14 10 4 0 0 72 14 101
2017 Other services to the public 51 49 0 0 0 0 0 100 0 13
2017 None of the above 32 28 8 14 18 0 0 60 32 85
2014 Client contact centre 32 30 19 14 6 0 0 62 20 88
2014 Communications or public affairs 30 33 17 11 9 0 0 63 20 66
2014 Security 31 36 16 9 6 1 0 68 16 139
2014 Science and technology 22 44 18 9 7 0 0 66 16 118
2014 Administration and operations 33 40 13 7 6 0 0 73 13 372
2014 Human resources 29 37 17 11 4 1 0 67 16 163
2014 Financial management 26 42 17 7 8 0 0 68 16 202
2014 Procurement 33 35 13 9 9 1 0 68 18 99
2014 Real property 45 41 5 5 5 0 0 86 9 22
2014 Materiel management 34 38 16 0 11 0 0 72 11 18
2014 Information management 34 38 15 7 6 0 0 72 13 112
2014 Information technology 28 42 15 10 6 0 0 69 16 2510
2014 Internal audit 22 43 35 0 0 0 0 65 0 14
2014 Other services to the public 18 57 17 5 3 0 0 75 8 34
2014 None of the above 32 36 9 15 5 1 1 70 21 161
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 24 12 11 4 0 0 73 16 65
2017 Communications or public affairs 64 19 6 5 6 0 0 83 11 71
2017 Access to information and privacy 62 18 9 0 11 0 0 80 11 11
2017 Security 66 19 7 4 3 1 0 86 7 107
2017 Science and technology 56 25 8 4 6 0 0 81 10 46
2017 Administration and operations 59 22 3 8 8 0 0 80 16 232
2017 Human resources 62 22 8 3 5 0 0 84 8 143
2017 Financial management 52 32 8 2 6 1 0 85 8 131
2017 Procurement 55 26 8 7 5 0 0 81 11 88
2017 Real property 45 35 10 0 10 0 0 80 10 21
2017 Information management 60 23 9 3 5 0 0 83 8 59
2017 Information technology 53 27 8 6 5 1 1 81 11 1568
2017 Policy 44 16 12 11 12 0 5 63 24 24
2017 Project management 70 18 10 2 0 0 0 88 2 101
2017 Other services to the public 63 23 6 8 0 0 0 86 8 14
2017 None of the above 44 24 13 9 10 0 0 68 19 84

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 26 9 10 8 2 0 73 18 64
2017 Communications or public affairs 61 24 5 1 7 1 0 86 9 71
2017 Access to information and privacy 70 9 9 0 11 0 0 80 11 11
2017 Security 63 21 11 1 3 1 0 85 4 107
2017 Science and technology 58 25 8 4 4 0 0 83 8 46
2017 Administration and operations 60 19 7 5 8 1 0 79 14 233
2017 Human resources 59 25 6 2 7 1 0 85 9 143
2017 Financial management 55 26 11 2 5 1 1 82 7 131
2017 Procurement 50 33 9 6 4 0 0 82 9 88
2017 Real property 41 39 10 0 10 0 0 81 10 21
2017 Information management 55 22 12 5 3 2 0 79 9 57
2017 Information technology 52 28 8 5 4 1 0 82 10 1566
2017 Policy 52 20 5 15 4 0 5 75 20 24
2017 Project management 71 21 5 2 1 0 0 92 3 101
2017 Other services to the public 66 20 14 0 0 0 0 86 0 14
2017 None of the above 45 30 6 10 9 0 0 74 19 84

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 36 12 9 9 0 0 70 17 65
2017 Communications or public affairs 33 32 11 9 14 1 0 65 23 71
2017 Access to information and privacy 62 18 9 0 11 0 0 79 11 11
2017 Security 34 27 17 12 9 1 0 61 21 107
2017 Science and technology 33 21 13 13 21 0 0 54 34 46
2017 Administration and operations 34 29 15 11 11 0 0 63 22 232
2017 Human resources 32 32 16 13 8 0 0 63 21 143
2017 Financial management 32 33 17 8 10 1 0 65 18 131
2017 Procurement 35 27 9 10 19 0 0 62 29 88
2017 Real property 24 47 11 4 15 0 0 70 19 21
2017 Information management 30 29 20 8 13 0 0 59 21 59
2017 Information technology 23 30 16 17 13 1 0 54 30 1567
2017 Policy 15 33 13 15 16 8 0 52 34 24
2017 Project management 39 28 11 15 6 1 0 68 21 101
2017 Other services to the public 26 40 18 0 8 8 0 72 9 14
2017 None of the above 24 20 23 10 22 1 0 45 33 84

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 33 27 10 9 4 0 52 20 65
2017 Communications or public affairs 23 29 23 13 6 4 1 55 20 71
2017 Access to information and privacy 53 18 9 0 11 9 0 77 13 11
2017 Security 16 36 26 11 10 1 0 52 21 107
2017 Science and technology 16 39 15 19 9 2 0 56 29 45
2017 Administration and operations 22 30 24 9 9 6 0 55 19 233
2017 Human resources 20 35 19 10 8 7 0 59 20 143
2017 Financial management 19 28 33 8 7 5 0 50 16 131
2017 Procurement 16 21 22 23 14 3 0 39 38 88
2017 Real property 18 43 16 14 10 0 0 61 23 21
2017 Information management 19 30 32 9 3 7 0 52 14 59
2017 Information technology 13 27 31 14 9 4 1 42 25 1562
2017 Policy 30 18 8 11 12 20 0 61 29 24
2017 Project management 20 30 27 16 2 6 0 53 19 101
2017 Other services to the public 25 14 26 12 8 15 0 46 24 14
2017 None of the above 19 20 24 16 20 2 0 39 37 82

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 22 45 12 15 1 0 28 27 65
2017 Communications or public affairs 5 28 38 16 13 1 0 33 29 71
2017 Access to information and privacy 27 26 38 9 0 0 0 53 9 11
2017 Security 4 19 37 26 13 0 0 23 39 107
2017 Science and technology 4 8 38 33 17 0 0 13 50 46
2017 Administration and operations 10 22 42 18 8 0 0 32 26 229
2017 Human resources 8 16 39 23 14 0 0 24 37 142
2017 Financial management 7 16 48 19 8 0 1 24 27 130
2017 Procurement 2 17 31 30 20 0 0 20 50 87
2017 Real property 5 20 28 22 25 0 0 25 47 20
2017 Information management 5 15 48 22 7 3 0 21 29 60
2017 Information technology 3 15 41 27 14 0 0 18 41 1564
2017 Policy 0 15 38 19 29 0 0 15 47 24
2017 Project management 1 14 45 24 17 0 0 15 41 101
2017 Other services to the public 6 46 14 28 6 0 0 52 34 14
2017 None of the above 9 20 28 24 18 2 0 29 42 83

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 12 40 28 4 1 0 33 26 63
2017 Communications or public affairs 9 26 30 27 8 0 0 35 35 69
2017 Access to information and privacy 0 21 18 27 35 0 0 62 21 11
2017 Security 11 22 42 21 2 0 2 23 34 107
2017 Science and technology 13 29 33 10 13 0 2 24 43 46
2017 Administration and operations 7 18 40 24 10 1 1 34 26 230
2017 Human resources 13 22 37 18 10 0 1 28 35 143
2017 Financial management 7 24 40 18 9 1 1 27 32 129
2017 Procurement 16 24 37 17 7 0 0 23 40 87
2017 Real property 20 19 38 9 14 0 0 23 39 21
2017 Information management 8 26 39 20 5 0 2 26 35 61
2017 Information technology 11 26 39 18 6 0 0 24 37 1558
2017 Policy 12 41 30 18 0 0 0 18 52 24
2017 Project management 15 24 34 18 8 0 0 26 39 99
2017 Other services to the public 8 18 41 27 0 0 6 29 28 14
2017 None of the above 19 20 30 19 8 1 2 28 41 83
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 21 79 60
2017 Communications or public affairs 18 82 70
2017 Access to information and privacy 0 100 11
2017 Security 18 82 107
2017 Science and technology 10 90 46
2017 Administration and operations 18 82 231
2017 Human resources 21 79 141
2017 Financial management 12 88 127
2017 Procurement 16 84 87
2017 Real property 24 76 21
2017 Information management 17 83 59
2017 Information technology 16 84 1557
2017 Project management 16 84 101
2017 None of the above 22 78 83
2014 Client contact centre 17 83 88
2014 Communications or public affairs 31 69 65
2014 Security 14 86 139
2014 Science and technology 19 81 118
2014 Administration and operations 18 82 371
2014 Human resources 23 77 163
2014 Financial management 16 84 202
2014 Procurement 16 84 99
2014 Information management 20 80 113
2014 Information technology 12 88 2506
2014 Other services to the public 18 82 34
2014 None of the above 17 83 161

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 49 14
2017 Security 62 19
2017 Administration and operations 49 44
2017 Human resources 35 31
2017 Financial management 32 15
2017 Information technology 44 246
2017 Project management 57 16
2017 None of the above 49 17
2014 Client contact centre 40 15
2014 Communications or public affairs 33 19
2014 Security 37 19
2014 Science and technology 39 23
2014 Administration and operations 52 68
2014 Human resources 44 37
2014 Financial management 36 31
2014 Procurement 51 16
2014 Information management 43 23
2014 Information technology 46 288
2014 None of the above 61 28

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 50 14
2017 Security 64 19
2017 Administration and operations 68 44
2017 Human resources 78 31
2017 Procurement 63 14
2017 Information technology 59 246
2017 Project management 61 16
2017 None of the above 47 17
2014 Client contact centre 66 15
2014 Communications or public affairs 77 19
2014 Security 89 19
2014 Science and technology 74 23
2014 Administration and operations 66 68
2014 Human resources 83 37
2014 Financial management 77 31
2014 Procurement 75 16
2014 Information management 83 23
2014 Information technology 59 288
2014 None of the above 52 28

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Security 0 19
2017 Financial management 0 15
2017 Information management 0 10
2017 Information technology 5 246
2017 None of the above 0 17
2014 Client contact centre 0 15
2014 Human resources 0 37
2014 Procurement 0 16
2014 Information technology 6 288

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 14
2017 Communications or public affairs 0 14
2017 Security 0 19
2017 Administration and operations 0 44
2017 Human resources 0 31
2017 Financial management 0 15
2017 Procurement 0 14
2017 Information management 0 10
2017 Information technology 0 246
2017 Project management 0 16
2017 None of the above 0 17
2014 Client contact centre 0 15
2014 Communications or public affairs 0 19
2014 Security 0 19
2014 Science and technology 0 23
2014 Human resources 0 37
2014 Procurement 0 16
2014 Information management 0 23
2014 Information technology 0 288
2014 None of the above 0 28

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 14
2017 Human resources 0 31
2017 Information management 0 10
2017 Information technology 22 246
2017 Project management 32 16
2014 Client contact centre 0 15
2014 Communications or public affairs 0 19
2014 Human resources 0 37
2014 Information technology 16 288

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 44
2017 Financial management 0 15
2017 Information management 0 10
2017 Project management 0 16
2014 Communications or public affairs 0 19
2014 Security 0 19
2014 Science and technology 0 23
2014 Administration and operations 0 68
2014 Financial management 0 31
2014 Procurement 0 16
2014 Information technology 2 288
2014 None of the above 0 28

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 14
2017 Communications or public affairs 0 14
2017 Human resources 0 31
2017 Information technology 6 246
2014 Client contact centre 0 15
2014 Security 0 19
2014 Financial management 0 31
2014 Procurement 0 16
2014 Information technology 3 288
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 12 88 64
2017 Communications or public affairs 12 88 71
2017 Security 10 90 106
2017 Science and technology 13 87 46
2017 Administration and operations 11 89 232
2017 Human resources 10 90 142
2017 Financial management 8 92 127
2017 Procurement 10 90 88
2017 Real property 23 77 21
2017 Information management 18 82 61
2017 Information technology 11 89 1560
2017 Project management 9 91 101
2017 None of the above 14 86 85
2014 Client contact centre 13 87 88
2014 Communications or public affairs 10 90 66
2014 Security 9 91 139
2014 Science and technology 13 87 118
2014 Administration and operations 8 92 371
2014 Human resources 11 89 163
2014 Financial management 8 92 203
2014 Procurement 6 94 99
2014 Information management 11 89 113
2014 Information technology 6 94 2502
2014 Internal audit 0 100 14
2014 None of the above 7 93 161

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 27 25
2017 Human resources 43 14
2017 Information technology 32 170
2014 Science and technology 46 15
2014 Administration and operations 49 30
2014 Human resources 29 17
2014 Information management 49 12
2014 Information technology 33 145

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 81 25
2017 Information technology 74 170
2014 Client contact centre 82 11
2014 Security 92 12
2014 Science and technology 80 15
2014 Administration and operations 83 30
2014 Human resources 94 17
2014 Financial management 94 16
2014 Information management 100 12
2014 Information technology 73 145
2014 None of the above 61 11

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Security 0 11
2017 Administration and operations 0 25
2017 Financial management 0 10
2017 Information management 0 11
2017 Information technology 3 170
2017 None of the above 0 12
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Human resources 0 17
2014 Information technology 3 145

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Security 0 11
2017 Administration and operations 0 25
2017 Human resources 0 14
2017 Financial management 0 10
2017 Information management 0 11
2017 Information technology 0 170
2017 None of the above 0 12
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Administration and operations 0 30
2014 Human resources 0 17
2014 Financial management 0 16
2014 Information management 0 12
2014 Information technology 0 145
2014 None of the above 0 11

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Human resources 0 14
2017 Information management 0 11
2017 Information technology 19 170
2014 Client contact centre 0 11
2014 Information technology 14 145

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Security 0 11
2017 Administration and operations 0 25
2017 Financial management 0 10
2017 Information management 0 11
2017 Information technology 5 170
2014 Client contact centre 0 11
2014 Security 0 12
2014 Science and technology 0 15
2014 Administration and operations 0 30
2014 Human resources 0 17
2014 Financial management 0 16
2014 Information technology 3 145
2014 None of the above 0 11

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Financial management 0 10
2017 Information technology 17 170
2014 Information management 0 12
2014 Information technology 16 145