2017 Public Service Employee Survey Results for Micro-organizations combined by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 47 0 2 0 0 0 98 2 41
2017 Non-shift worker 49 38 3 6 3 0 0 88 9 820
2014 Shift worker 66 25 7 0 2 0 0 91 2 44
2014 Non-shift worker 51 38 3 6 2 0 0 89 8 1038
2011 Shift worker 46 45 3 4 2 0 0 90 7 93
2011 Non-shift worker 48 40 3 7 2 0 0 88 9 901
2008 Shift worker 58 25 8 0 4 4 0 87 4 24
2008 Non-shift worker 49 40 3 6 2 0 0 89 8 668

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 81 19 0 0 0 0 0 100 0 41
2017 Non-shift worker 75 17 3 1 1 1 1 94 3 817
2014 Shift worker 82 11 2 2 2 0 0 93 5 44
2014 Non-shift worker 76 17 3 2 1 0 1 94 3 1037
2011 Shift worker 71 15 7 2 2 1 1 88 5 93
2011 Non-shift worker 73 19 3 3 1 1 1 93 4 900
2008 Shift worker 63 17 0 4 13 4 0 83 17 24
2008 Non-shift worker 72 20 5 2 1 0 0 92 3 668

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 64 21 8 8 0 0 0 85 8 41
2017 Non-shift worker 69 17 4 7 2 0 1 87 9 819
2014 Shift worker 80 9 2 7 2 0 0 89 9 44
2014 Non-shift worker 67 18 4 6 3 0 2 87 9 1037
2011 Shift worker 58 21 3 5 4 0 9 87 10 93
2011 Non-shift worker 62 22 5 6 3 0 1 85 10 900
2008 Shift worker 29 29 21 13 4 4 0 61 17 24
2008 Non-shift worker 60 23 5 9 3 0 1 83 12 669

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 33 0 14 0 0 0 86 14 41
2017 Non-shift worker 59 26 4 7 4 0 0 85 11 818
2014 Shift worker 59 23 7 7 2 0 2 84 9 44
2014 Non-shift worker 57 24 5 7 6 0 1 82 13 1037
2011 Shift worker 48 30 8 7 6 0 1 79 13 93
2011 Non-shift worker 52 31 6 7 4 0 1 83 11 896

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 48 12 7 0 0 0 81 7 41
2017 Non-shift worker 41 35 8 8 7 1 1 77 15 818
2014 Shift worker 50 27 11 7 5 0 0 77 11 44
2014 Non-shift worker 44 31 9 10 5 0 1 76 15 1038
2011 Shift worker 31 36 9 13 8 0 3 69 22 93
2011 Non-shift worker 33 37 12 9 6 1 3 73 15 899
2008 Shift worker 17 33 25 13 8 4 0 52 22 24
2008 Non-shift worker 36 36 12 8 5 0 2 74 14 669

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 50 4 11 0 0 0 86 11 41
2017 Non-shift worker 54 31 8 5 2 0 0 85 7 818
2014 Shift worker 57 25 11 7 0 0 0 82 7 44
2014 Non-shift worker 49 32 9 6 3 0 0 82 9 1038
2011 Shift worker 36 39 12 5 7 0 1 76 12 92
2011 Non-shift worker 49 32 10 7 2 0 1 81 9 900
2008 Shift worker 33 29 8 17 8 4 0 65 26 24
2008 Non-shift worker 43 37 11 6 3 0 0 80 9 670

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 53 9 5 0 0 0 85 5 41
2017 Non-shift worker 57 32 5 4 2 0 0 89 6 819
2014 Shift worker 52 34 11 2 0 0 0 86 2 44
2014 Non-shift worker 56 30 6 5 3 0 0 86 8 1037
2011 Shift worker 45 33 9 8 4 0 1 78 12 93
2011 Non-shift worker 51 33 8 5 2 0 0 85 7 900
2008 Shift worker 21 42 17 8 8 4 0 65 17 24
2008 Non-shift worker 52 35 7 3 3 0 0 87 6 670

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 35 5 3 0 0 0 92 3 40
2017 Non-shift worker 57 30 7 4 2 0 0 87 6 820
2014 Shift worker 59 27 9 5 0 0 0 86 5 44
2014 Non-shift worker 58 29 6 4 2 0 1 88 6 1037

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 27 9 3 2 0 0 86 5 41
2017 Non-shift worker 54 29 6 6 4 0 0 84 10 820
2014 Shift worker 64 23 9 5 0 0 0 86 5 44
2014 Non-shift worker 50 30 8 6 5 0 1 80 12 1037
2011 Shift worker 36 34 7 13 8 1 1 71 22 93
2011 Non-shift worker 46 30 9 9 4 0 2 77 13 900

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 24 10 4 0 4 17 83 4 41
2017 Non-shift worker 40 22 9 6 6 2 15 74 14 820
2014 Shift worker 48 14 5 7 9 2 16 75 19 44
2014 Non-shift worker 34 21 8 8 8 2 18 70 19 1038
2011 Shift worker 35 16 15 7 11 2 14 61 21 93
2011 Non-shift worker 28 24 11 8 11 2 17 64 23 899
2008 Shift worker 38 17 0 4 13 8 21 76 24 24
2008 Non-shift worker 34 21 10 9 9 1 15 66 22 668

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 49 13 2 0 0 0 85 2 41
2017 Non-shift worker 45 39 7 6 3 0 0 84 9 819
2014 Shift worker 48 32 20 0 0 0 0 80 0 44
2014 Non-shift worker 42 37 9 8 3 0 0 79 12 1038
2011 Shift worker 33 38 12 9 8 0 0 71 17 93
2011 Non-shift worker 39 37 11 8 5 0 0 77 12 897
2008 Shift worker 42 8 17 8 21 4 0 52 30 24
2008 Non-shift worker 40 39 12 6 3 0 0 79 9 665

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 37 17 3 0 0 0 80 3 41
2017 Non-shift worker 35 36 12 9 8 0 0 71 17 819
2014 Shift worker 45 30 11 7 7 0 0 75 14 44
2014 Non-shift worker 34 34 11 13 8 0 1 68 21 1038
2011 Shift worker 23 33 16 11 16 0 1 57 27 93
2011 Non-shift worker 30 37 13 11 9 0 0 67 20 900

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 52 11 6 0 2 0 83 6 41
2017 Non-shift worker 36 39 9 10 6 0 0 75 15 819

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 52 4 0 3 0 0 94 3 41
2017 Non-shift worker 55 33 5 3 3 0 0 88 7 817
2014 Shift worker 66 32 2 0 0 0 0 98 0 44
2014 Non-shift worker 57 31 6 3 2 0 0 88 6 1036
2011 Shift worker 46 39 5 7 1 2 0 87 8 93
2011 Non-shift worker 51 33 8 4 2 0 0 85 7 900
2008 Shift worker 33 38 8 4 13 4 0 74 17 24
2008 Non-shift worker 54 36 6 1 2 0 0 90 3 669

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 47 6 8 0 0 0 86 8 41
2017 Non-shift worker 39 33 11 9 7 1 0 73 16 820

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 34 12 0 0 0 0 88 0 41
2017 Non-shift worker 60 31 7 2 1 0 0 90 3 817
2014 Shift worker 80 16 5 0 0 0 0 95 0 44
2014 Non-shift worker 67 23 7 2 1 0 0 90 3 1038
2011 Shift worker 53 31 10 5 1 0 0 84 6 93
2011 Non-shift worker 62 27 7 2 1 0 0 90 3 900

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 38 11 10 0 0 0 79 10 41
2017 Non-shift worker 42 35 8 9 6 0 0 77 15 817
2014 Shift worker 50 25 14 7 2 0 2 77 9 44
2014 Non-shift worker 35 38 9 10 7 0 1 74 17 1038
2011 Shift worker 21 31 19 13 14 0 1 53 28 92
2011 Non-shift worker 38 35 10 9 6 0 0 74 15 899

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 44 12 8 0 0 0 80 8 41
2017 Non-shift worker 43 34 9 8 6 0 0 78 14 815
2014 Shift worker 57 23 14 7 0 0 0 80 7 44
2014 Non-shift worker 39 35 11 8 5 0 1 75 14 1037

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 40 13 3 0 0 0 85 3 41
2017 Non-shift worker 43 33 11 6 6 0 0 77 12 817
2014 Shift worker 52 25 16 5 2 0 0 77 7 44
2014 Non-shift worker 41 35 10 9 5 0 1 76 14 1038
2011 Shift worker 32 38 17 9 4 1 0 70 13 93
2011 Non-shift worker 40 38 10 7 4 0 1 79 11 899

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 46 45 4 5 0 0 0 91 5 41
2017 Non-shift worker 49 34 9 5 2 0 0 83 8 817
2014 Shift worker 61 30 7 2 0 0 0 91 2 44
2014 Non-shift worker 49 32 9 6 3 0 0 82 9 1037
2011 Shift worker 43 35 9 9 3 0 0 79 12 93
2011 Non-shift worker 45 39 7 6 3 0 0 84 9 899
2008 Shift worker 42 13 17 13 13 4 0 57 26 24
2008 Non-shift worker 44 38 11 5 2 0 0 82 7 669

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 33 17 0 0 0 2 83 0 41
2017 Non-shift worker 36 35 15 8 3 0 2 73 12 820
2014 Shift worker 59 23 7 7 5 0 0 82 11 44
2014 Non-shift worker 39 34 14 7 4 0 2 74 11 1038
2011 Shift worker 44 38 12 1 1 0 3 85 2 93
2011 Non-shift worker 35 35 15 8 5 0 1 72 14 897
2008 Shift worker 38 29 21 4 4 4 0 70 9 24
2008 Non-shift worker 33 35 18 9 5 0 1 69 14 669

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 14 46 19 13 0 3 33 20 41
2017 Non-shift worker 9 18 36 20 13 1 3 34 28 817
2014 Shift worker 18 16 34 16 11 0 5 29 36 44
2014 Non-shift worker 7 22 31 21 15 1 3 38 30 1037
2011 Shift worker 16 21 26 27 7 1 2 35 38 91
2011 Non-shift worker 9 22 35 20 10 0 4 31 33 896
2008 Shift worker 17 13 25 25 13 4 4 41 32 24
2008 Non-shift worker 11 22 32 23 10 1 2 33 34 669

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 3 17 29 22 18 2 9 44 23 41
2017 Non-shift worker 7 16 25 23 22 3 4 48 25 816
2014 Shift worker 5 14 16 32 23 5 7 62 21 44
2014 Non-shift worker 7 14 25 25 24 2 3 52 22 1035
2011 Shift worker 15 11 29 17 22 3 3 41 28 92
2011 Non-shift worker 11 16 24 26 18 2 4 46 28 896
2008 Shift worker 21 21 8 8 21 8 13 37 53 24
2008 Non-shift worker 9 13 27 24 20 2 4 47 24 667

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 13 20 34 16 6 4 56 22 41
2017 Non-shift worker 10 13 24 24 23 2 5 49 25 817
2014 Shift worker 16 9 20 23 25 0 7 51 27 44
2014 Non-shift worker 8 13 26 25 23 1 4 51 22 1036
2011 Shift worker 10 18 24 16 17 6 9 38 33 91
2011 Non-shift worker 12 16 26 23 18 1 4 43 30 897
2008 Shift worker 26 4 22 17 17 9 4 40 35 23
2008 Non-shift worker 10 14 25 24 21 1 4 48 26 666

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 0 7 43 24 22 0 4 48 7 41
2017 Non-shift worker 5 12 27 29 22 1 3 54 18 816
2014 Shift worker 2 11 20 27 34 0 5 64 14 44
2014 Non-shift worker 4 12 26 32 22 0 3 56 17 1033
2011 Shift worker 8 14 21 28 19 3 8 52 24 92
2011 Non-shift worker 6 12 29 30 19 1 3 51 19 897
2008 Shift worker 17 8 25 8 25 8 8 40 30 24
2008 Non-shift worker 7 13 31 26 20 0 2 48 20 668

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 23 13 20 30 3 7 55 31 41
2017 Non-shift worker 12 18 26 21 18 2 4 41 31 816
2014 Shift worker 9 18 18 25 25 0 5 52 29 44
2014 Non-shift worker 13 19 25 17 20 1 4 40 34 1035
2011 Shift worker 10 14 24 25 19 3 6 47 26 92
2011 Non-shift worker 18 20 24 20 14 1 4 35 40 898
2008 Shift worker 13 17 0 13 35 4 17 61 39 23
2008 Non-shift worker 11 19 27 20 16 1 6 39 32 665

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 21 25 15 22 0 11 41 31 41
2017 Non-shift worker 7 14 26 24 21 3 5 49 23 817
2014 Shift worker 7 9 16 34 30 0 5 67 17 44
2014 Non-shift worker 5 13 23 27 24 2 5 56 19 1033
2011 Shift worker 16 11 16 23 25 7 2 53 30 90
2011 Non-shift worker 12 16 25 24 16 2 6 43 30 893
2008 Shift worker 17 8 21 17 13 17 8 39 33 24
2008 Non-shift worker 10 19 28 23 13 3 5 39 31 668

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 8 2 37 20 20 0 12 46 11 41
2017 Non-shift worker 8 11 28 26 20 3 4 49 20 817
2014 Shift worker 5 16 30 20 25 0 5 48 21 44
2014 Non-shift worker 8 15 28 24 20 2 3 47 24 1030
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 29 6 4 0 0 4 89 5 41
2017 Non-shift worker 70 17 3 5 2 0 2 89 8 818
2014 Shift worker 73 11 5 9 2 0 0 84 11 44
2014 Non-shift worker 72 16 3 4 2 0 2 90 6 1037
2011 Shift worker 66 20 9 1 3 0 1 87 4 93
2011 Non-shift worker 70 18 3 5 2 0 2 90 6 895
2008 Shift worker 38 25 4 8 17 4 4 68 27 24
2008 Non-shift worker 65 19 5 5 3 0 3 87 8 670

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 37 6 7 3 0 9 83 10 41
2017 Non-shift worker 32 27 16 7 8 6 4 66 17 820
2014 Shift worker 43 16 14 11 7 0 9 65 20 44
2014 Non-shift worker 32 28 13 10 9 4 5 65 21 1038

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 30 5 0 5 3 0 90 5 41
2017 Non-shift worker 50 26 8 8 6 0 0 77 15 819
2014 Shift worker 55 20 9 7 7 0 2 77 14 44
2014 Non-shift worker 47 27 9 9 7 0 1 74 16 1038

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 50 7 3 0 0 0 91 3 41
2017 Non-shift worker 43 34 9 8 5 1 1 78 13 818
2014 Shift worker 52 25 7 9 5 2 0 79 14 44
2014 Non-shift worker 39 37 8 9 4 1 2 78 13 1037
2011 Shift worker 30 34 14 11 9 1 1 65 21 92
2011 Non-shift worker 42 32 10 9 5 2 1 76 14 900
2008 Shift worker 38 33 4 13 8 4 0 74 22 24
2008 Non-shift worker 41 35 8 8 5 2 1 79 13 670

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 31 9 6 4 4 0 81 10 41
2017 Non-shift worker 41 26 10 9 6 7 1 72 16 819
2014 Shift worker 39 23 23 5 5 7 0 66 10 44
2014 Non-shift worker 39 26 10 9 6 7 3 72 17 1037
2011 Shift worker 28 23 13 9 12 14 1 60 24 93
2011 Non-shift worker 44 25 11 7 7 5 1 73 15 897
2008 Shift worker 42 13 8 17 8 8 4 62 29 24
2008 Non-shift worker 44 22 12 8 6 6 2 72 15 670

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 17 37 20 11 2 9 4 62 15 41
2017 Non-shift worker 18 25 16 12 9 17 3 54 26 818
2014 Shift worker 23 25 11 14 11 9 7 57 30 44
2014 Non-shift worker 17 23 15 14 11 15 5 50 31 1037

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 64 30 2 5 0 0 0 93 5 41
2017 Non-shift worker 52 34 5 6 3 0 0 86 9 818
2014 Shift worker 64 23 11 0 2 0 0 86 2 44
2014 Non-shift worker 48 33 7 7 3 0 1 82 11 1038
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 40 8 9 0 0 3 82 10 41
2017 Non-shift worker 44 32 10 8 5 0 1 77 13 819
2014 Shift worker 52 30 11 5 2 0 0 82 7 44
2014 Non-shift worker 42 33 11 7 5 0 2 77 12 1037
2011 Shift worker 35 36 11 9 8 0 1 72 17 93
2011 Non-shift worker 37 34 12 10 6 0 2 72 16 900
2008 Shift worker 25 33 29 0 8 4 0 61 9 24
2008 Non-shift worker 34 33 12 10 8 1 2 70 18 669

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 36 6 5 0 0 2 89 5 41
2017 Non-shift worker 49 27 10 5 5 2 2 79 10 819
2014 Shift worker 60 19 14 5 2 0 0 79 7 43
2014 Non-shift worker 50 28 10 5 4 1 3 81 9 1036
2011 Shift worker 41 31 12 6 7 2 1 73 14 93
2011 Non-shift worker 42 29 12 7 5 2 2 74 13 900
2008 Shift worker 33 33 13 4 8 8 0 73 14 24
2008 Non-shift worker 41 29 12 6 7 3 2 73 14 669

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 47 6 3 0 0 2 91 3 41
2017 Non-shift worker 47 32 9 6 5 1 2 80 11 817
2014 Shift worker 52 34 5 7 2 0 0 86 9 44
2014 Non-shift worker 46 30 10 7 4 0 2 78 12 1038
2011 Shift worker 39 30 11 12 8 0 0 69 20 93
2011 Non-shift worker 41 32 9 8 7 1 2 75 16 896
2008 Shift worker 33 33 8 8 13 4 0 70 22 24
2008 Non-shift worker 37 33 11 8 8 1 2 73 16 669

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 81 17 2 0 0 0 0 98 0 41
2017 Non-shift worker 81 10 3 2 1 0 3 94 3 818
2014 Shift worker 75 11 7 2 5 0 0 86 7 44
2014 Non-shift worker 82 10 2 3 1 0 3 95 4 1037
2011 Shift worker 75 15 6 1 1 1 2 92 2 92
2011 Non-shift worker 80 11 2 2 2 0 3 94 4 897
2008 Shift worker 67 21 0 0 4 4 4 95 5 24
2008 Non-shift worker 76 11 3 5 1 0 3 90 6 669

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 30 0 4 0 0 5 96 4 41
2017 Non-shift worker 61 21 5 4 4 2 4 87 8 817
2014 Shift worker 59 23 7 5 2 0 5 86 7 44
2014 Non-shift worker 55 19 6 5 6 3 6 82 12 1037
2011 Shift worker 40 20 14 8 12 2 3 63 22 92
2011 Non-shift worker 42 26 8 7 8 2 7 74 17 898

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 33 8 2 0 0 2 90 2 41
2017 Non-shift worker 60 22 6 5 4 1 2 84 9 819

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 31 10 0 0 0 2 90 0 41
2017 Non-shift worker 60 23 7 4 4 1 1 85 7 819

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 31 2 3 0 0 2 95 3 41
2017 Non-shift worker 54 25 9 7 5 0 1 79 12 817
2014 Shift worker 59 20 14 2 5 0 0 80 7 44
2014 Non-shift worker 54 25 9 6 4 0 2 80 10 1036
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 38 31 10 7 4 1 8 76 13 246
2014 Shift worker 45 36 9 0 0 0 9 90 0 11
2014 Non-shift worker 35 33 10 6 3 3 10 79 10 282

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 45 13 3 0 4 0 84 3 41
2017 Non-shift worker 37 30 13 9 8 3 0 70 17 820
2014 Shift worker 55 25 14 2 2 2 0 81 5 44
2014 Non-shift worker 37 32 11 9 7 3 0 72 17 1036
2011 Shift worker 25 33 14 9 14 4 1 61 24 93
2011 Non-shift worker 31 29 15 11 9 4 0 63 21 893

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 44 4 12 0 0 0 85 12 41
2017 Non-shift worker 37 28 14 11 8 2 0 66 19 818
2014 Shift worker 55 25 9 7 2 2 0 81 9 44
2014 Non-shift worker 36 31 13 10 8 1 0 68 19 1035
2011 Shift worker 27 32 12 11 16 2 0 61 27 93
2011 Non-shift worker 29 30 16 10 12 2 1 60 23 894
2008 Shift worker 29 13 4 13 21 17 4 53 42 24
2008 Non-shift worker 32 29 17 9 10 1 1 63 20 667

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 41 13 8 0 4 0 78 9 41
2017 Non-shift worker 28 30 15 13 10 4 0 61 23 818
2014 Shift worker 45 25 16 5 7 2 0 72 12 44
2014 Non-shift worker 28 32 16 13 8 3 0 62 22 1037
2011 Shift worker 19 33 15 16 10 6 0 55 29 93
2011 Non-shift worker 21 34 18 13 10 4 1 57 24 897
2008 Shift worker 21 29 4 13 17 17 0 60 35 24
2008 Non-shift worker 24 34 17 12 8 4 1 60 22 670

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 48 10 2 0 8 0 87 2 41
2017 Non-shift worker 35 28 13 10 10 4 0 65 21 820
2014 Shift worker 48 16 20 7 5 5 0 67 12 44
2014 Non-shift worker 32 28 14 11 10 4 0 63 22 1038
2011 Shift worker 22 24 22 9 14 9 0 51 25 93
2011 Non-shift worker 28 31 15 11 10 5 0 62 23 898
2008 Shift worker 29 8 13 13 21 17 0 45 40 24
2008 Non-shift worker 27 29 17 10 9 7 1 62 20 670

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 52 12 2 0 2 0 86 2 41
2017 Non-shift worker 27 34 12 16 10 2 0 62 26 820
2014 Shift worker 50 25 7 9 5 5 0 79 14 44
2014 Non-shift worker 27 32 14 15 10 1 1 60 25 1038
2011 Shift worker 20 29 17 19 11 5 0 52 31 93
2011 Non-shift worker 20 34 13 18 13 2 0 56 31 898
2008 Shift worker 38 17 8 21 13 4 0 57 35 24
2008 Non-shift worker 23 37 13 15 10 1 0 61 26 669
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 57 6 3 0 4 0 90 3 41
2017 Non-shift worker 37 38 11 9 5 0 0 75 14 820
2014 Shift worker 59 30 7 2 2 0 0 89 5 44
2014 Non-shift worker 38 39 12 7 4 1 0 78 11 1038
2011 Shift worker 29 34 15 16 5 1 0 64 21 93
2011 Non-shift worker 33 36 13 9 7 1 0 71 16 896

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 57 5 0 0 0 0 95 0 41
2017 Non-shift worker 53 34 7 3 1 2 0 89 4 819
2014 Shift worker 55 30 9 0 0 7 0 90 0 44
2014 Non-shift worker 52 35 7 3 1 1 0 89 4 1038
2011 Shift worker 31 41 10 4 5 9 0 79 10 91
2011 Non-shift worker 44 38 10 3 2 3 0 85 5 897

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 43 15 4 4 2 2 76 9 41
2017 Non-shift worker 43 30 11 9 4 3 1 76 13 819
2014 Shift worker 48 25 11 7 5 2 2 76 12 44
2014 Non-shift worker 46 31 9 7 5 1 1 79 12 1038
2011 Shift worker 26 32 12 10 9 9 1 65 22 92
2011 Non-shift worker 42 29 10 7 7 3 1 74 15 897
2008 Shift worker 25 17 17 13 21 4 4 45 36 24
2008 Non-shift worker 39 32 10 9 6 4 1 75 15 670

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 17 45 23 11 0 2 2 64 12 41
2017 Non-shift worker 31 26 19 11 6 6 1 62 18 820
2014 Shift worker 32 34 18 7 2 5 2 71 10 44
2014 Non-shift worker 32 32 15 9 5 5 1 69 15 1037
2011 Shift worker 12 32 19 9 12 11 5 52 25 92
2011 Non-shift worker 23 33 19 11 7 6 1 60 19 893

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 23 29 5 2 5 13 56 9 41
2017 Non-shift worker 23 19 16 12 13 13 4 50 30 819
2014 Shift worker 25 16 23 9 9 14 5 50 22 44
2014 Non-shift worker 22 18 16 13 13 11 7 48 32 1038
2011 Shift worker 20 15 25 10 13 15 2 42 27 93
2011 Non-shift worker 18 20 17 13 13 13 6 47 32 894

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 34 8 4 0 0 2 87 4 41
2017 Non-shift worker 64 21 5 5 1 1 3 89 6 819
2014 Shift worker 61 20 11 2 0 0 5 86 2 44
2014 Non-shift worker 66 19 6 4 2 1 2 87 6 1036

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 33 5 0 0 0 3 95 0 41
2017 Non-shift worker 67 19 5 2 1 3 4 92 3 819
2014 Shift worker 61 20 11 0 0 2 5 88 0 44
2014 Non-shift worker 70 16 4 2 1 3 4 92 3 1036
2011 Shift worker 61 20 1 3 3 6 4 92 7 93
2011 Non-shift worker 65 19 6 2 1 2 5 90 4 900
2008 Shift worker 61 22 0 0 4 4 9 95 5 23
2008 Non-shift worker 65 18 7 2 1 3 4 89 3 670

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 43 9 0 2 7 0 88 2 40
2017 Non-shift worker 36 30 12 10 7 4 0 70 18 819
2014 Shift worker 43 23 18 9 5 2 0 67 14 44
2014 Non-shift worker 36 30 12 11 7 4 1 69 19 1035
2011 Shift worker 21 29 10 15 20 1 5 53 36 93
2011 Non-shift worker 29 30 14 11 12 4 1 61 24 899
2008 Shift worker 29 29 13 13 8 8 0 64 23 24
2008 Non-shift worker 31 35 14 9 9 1 1 68 17 670

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 27 28 15 8 7 11 5 64 19 39
2017 Non-shift worker 19 20 12 18 21 4 7 43 44 818
2014 Shift worker 36 18 14 14 11 2 5 59 27 44
2014 Non-shift worker 15 19 13 17 24 2 10 39 46 1038
2011 Shift worker 18 13 18 12 27 3 10 35 45 93
2011 Non-shift worker 9 17 15 20 29 2 8 29 54 901
2008 Shift worker 13 29 17 17 17 8 0 45 36 24
2008 Non-shift worker 11 21 15 18 27 2 6 35 49 665

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 54 11 0 2 2 0 86 2 40
2017 Non-shift worker 33 37 15 9 4 2 1 72 13 817

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 39 6 0 0 2 0 94 0 40
2017 Non-shift worker 46 31 13 5 2 3 1 79 7 820
2014 Shift worker 55 27 11 0 2 2 2 86 2 44
2014 Non-shift worker 46 31 11 4 2 4 1 82 7 1038

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 34 4 0 0 0 0 96 0 41
2017 Non-shift worker 48 35 9 5 3 1 0 84 7 815
2014 Shift worker 60 19 16 0 2 2 0 81 2 43
2014 Non-shift worker 47 34 9 6 3 1 1 82 9 1038
2011 Shift worker 38 27 18 5 9 3 0 66 15 93
2011 Non-shift worker 39 37 12 6 4 2 0 78 10 896

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 29 5 0 0 0 0 95 0 41
2017 Non-shift worker 55 32 7 4 3 0 0 87 7 815
2014 Shift worker 73 18 7 0 2 0 0 91 2 44
2014 Non-shift worker 56 30 7 4 3 0 0 86 7 1038
2011 Shift worker 43 30 10 8 9 0 0 73 17 91
2011 Non-shift worker 48 32 9 5 5 0 0 81 10 898
2008 Shift worker 38 21 21 8 8 4 0 61 17 24
2008 Non-shift worker 45 34 10 5 5 0 0 80 11 668

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 36 10 2 0 0 0 88 2 41
2017 Non-shift worker 46 26 14 7 6 1 0 73 13 818
2014 Shift worker 64 16 11 5 2 2 0 81 7 44
2014 Non-shift worker 41 29 14 8 6 1 0 71 15 1037
2011 Shift worker 30 31 17 9 13 0 0 62 21 93
2011 Non-shift worker 35 30 16 9 10 1 0 65 19 898

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 35 10 2 0 0 0 88 2 41
2017 Non-shift worker 46 29 12 8 5 0 0 75 12 816
2014 Shift worker 57 20 16 5 2 0 0 77 7 44
2014 Non-shift worker 42 30 12 10 5 0 0 73 15 1037
2011 Shift worker 28 32 18 12 10 0 0 60 22 93
2011 Non-shift worker 34 33 13 10 8 1 0 68 18 896
2008 Shift worker 29 21 21 8 17 4 0 52 26 24
2008 Non-shift worker 39 33 13 10 5 0 0 72 15 669

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 24 9 8 2 4 2 80 11 41
2017 Non-shift worker 41 21 17 9 9 3 0 64 19 818
2014 Shift worker 50 18 16 7 2 2 5 73 10 44
2014 Non-shift worker 39 19 15 12 10 3 1 61 23 1037
2011 Shift worker 25 21 22 13 14 4 1 48 29 92
2011 Non-shift worker 34 24 15 12 11 4 1 60 24 898
2008 Shift worker 13 29 13 13 29 4 0 43 43 24
2008 Non-shift worker 32 23 17 14 10 4 1 58 24 669
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Shift worker 34 34 32 41
2017 Non-shift worker 28 37 35 818
2014 Shift worker 34 30 36 44
2014 Non-shift worker 31 35 33 1038
2011 Shift worker 36 38 27 93
2011 Non-shift worker 34 35 31 901

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Shift worker 0 9 61 0 31 0 13
2017 Non-shift worker 13 11 52 6 12 6 234
2014 Shift worker 7 20 47 7 9999 20 15
2014 Non-shift worker 17 9 55 8 9999 11 326
2011 Shift worker 10 10 37 18 9999 25 33
2011 Non-shift worker 19 8 60 6 9999 7 307
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 19 81 818
2014 Shift worker 23 77 44
2014 Non-shift worker 16 84 1037

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 46 153
2014 Non-shift worker 49 168

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 74 153
2014 Non-shift worker 63 168

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 4 153
2014 Non-shift worker 4 168

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 5 153
2014 Non-shift worker 5 168

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 153
2014 Non-shift worker 3 168

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 45 153
2014 Non-shift worker 43 168

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 43 153
2014 Non-shift worker 37 168

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 51 153
2014 Non-shift worker 41 168

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 43 153
2014 Non-shift worker 40 168

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 153
2014 Non-shift worker 28 168

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 56 153
2014 Non-shift worker 57 168

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 33 153
2014 Non-shift worker 38 168

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 153
2014 Non-shift worker 6 168

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 153
2014 Non-shift worker 11 168

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 53 153
2014 Non-shift worker 45 168

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 153
2014 Non-shift worker 24 168

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 153
2014 Non-shift worker 13 168

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 51 153
2014 Non-shift worker 55 168

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 153
2014 Non-shift worker 27 168

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 153
2014 Non-shift worker 21 168

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 153
2014 Non-shift worker 12 168

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 153
2014 Non-shift worker 11 168

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 4 153
2014 Non-shift worker 5 168

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 153
2014 Non-shift worker 14 168

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 153
2014 Non-shift worker 10 168

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 153
2014 Non-shift worker 21 168

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 147
2014 Non-shift worker 8 159

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 147
2014 Non-shift worker 19 159

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 147
2014 Non-shift worker 11 159

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 147
2014 Non-shift worker 5 159

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 147
2014 Non-shift worker 6 159

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 147
2014 Non-shift worker 6 159

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 147
2014 Non-shift worker 9 159

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 147
2014 Non-shift worker 4 159

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 147
2014 Non-shift worker 9 159

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 31 147
2014 Non-shift worker 28 159

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 147
2014 Non-shift worker 10 159

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 44 147
2014 Non-shift worker 52 159

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 52 147
2014 Non-shift worker 53 159

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 147
2014 Non-shift worker 8 159

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 91 9 153

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 27 11 8 2 5 23 24 72 13 41
2017 Non-shift worker 20 14 17 7 6 26 11 52 21 819
2014 Shift worker 36 9 14 5 2 18 16 69 10 44
2014 Non-shift worker 19 14 15 8 6 28 10 53 22 1036

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 21 10 2 2 6 6 84 5 41
2017 Non-shift worker 35 23 18 7 6 11 1 66 14 819
2014 Shift worker 48 18 9 5 2 14 5 81 8 44
2014 Non-shift worker 33 26 18 7 5 11 2 67 13 1037
2011 Shift worker 32 31 20 7 8 2 0 64 15 92
2011 Non-shift worker 33 31 17 6 4 8 1 70 11 896
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 20 39 0 14 11 6 11 70 30 41
2017 Non-shift worker 26 36 8 5 3 2 20 80 11 820
2014 Shift worker 34 16 11 14 2 2 20 65 21 44
2014 Non-shift worker 25 38 7 4 2 2 23 84 7 1037
2011 Shift worker 29 40 8 9 6 1 6 75 16 93
2011 Non-shift worker 27 41 10 7 1 1 14 79 9 897
2008 Shift worker 17 42 8 8 13 4 8 67 24 24
2008 Non-shift worker 28 38 10 5 3 2 13 78 10 669

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 14 18 13 3 0 22 31 68 6 41
2017 Non-shift worker 10 14 16 4 3 24 29 50 15 819
2014 Shift worker 27 5 16 2 2 18 30 61 9 44
2014 Non-shift worker 10 14 16 3 4 22 31 52 14 1036
2011 Shift worker 14 24 17 7 8 13 17 55 21 93
2011 Non-shift worker 10 15 22 6 6 25 16 44 20 897

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 24 13 0 0 16 15 81 0 41
2017 Non-shift worker 35 22 10 2 2 9 21 81 5 820
2014 Shift worker 39 16 11 0 2 11 20 80 3 44
2014 Non-shift worker 34 24 8 2 1 7 22 83 5 1037
2011 Shift worker 35 27 13 5 4 7 8 74 10 92
2011 Non-shift worker 33 26 13 4 2 8 14 76 8 899
2008 Shift worker 22 22 17 0 13 17 9 59 18 23
2008 Non-shift worker 34 28 10 4 2 9 13 79 8 667

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 28 10 0 0 20 15 85 0 41
2017 Non-shift worker 29 24 11 3 2 11 20 77 7 820
2014 Shift worker 40 12 9 5 0 14 21 79 7 43
2014 Non-shift worker 31 23 11 3 1 9 22 78 7 1036
2011 Shift worker 30 25 18 5 5 8 9 66 12 92
2011 Non-shift worker 29 27 15 4 3 9 13 73 8 896
2008 Shift worker 21 29 8 8 13 13 8 63 26 24
2008 Non-shift worker 35 27 10 6 3 7 13 77 11 670
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 7 93 814
2014 Shift worker 11 89 44
2014 Non-shift worker 6 94 1034

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 29 58
2014 Non-shift worker 33 61

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 86 58
2014 Non-shift worker 87 61

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 58

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 24 58
2014 Non-shift worker 22 60

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 58
2014 Non-shift worker 15 60

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 58

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 58
2014 Non-shift worker 32 60

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 23 58
2014 Non-shift worker 33 60

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 58
2014 Non-shift worker 13 60

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 58
2014 Non-shift worker 15 60

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 58
2014 Non-shift worker 0 60

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 18 58
2014 Non-shift worker 23 60

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 32 58
2014 Non-shift worker 33 61

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 19 58
2014 Non-shift worker 18 61

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 58
2014 Non-shift worker 15 61

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 58
2014 Non-shift worker 10 61

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 49 58
2014 Non-shift worker 44 61

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 56

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 56
2014 Non-shift worker 29 58

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 50 56
2014 Non-shift worker 57 58

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 60 56
2014 Non-shift worker 62 58

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 56
2014 Non-shift worker 9 58

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 85 15 58

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 19 4 2 0 26 21 89 4 41
2017 Non-shift worker 19 12 16 3 3 35 12 59 10 820
2014 Shift worker 40 12 7 0 2 26 14 85 4 43
2014 Non-shift worker 19 13 16 3 3 34 12 60 10 1037

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 28 4 2 0 10 5 93 3 41
2017 Non-shift worker 36 25 16 3 3 15 3 74 7 817
2014 Shift worker 50 20 9 0 2 16 2 86 3 44
2014 Non-shift worker 36 26 16 3 2 15 2 74 7 1035
2011 Shift worker 40 29 21 2 4 4 0 72 6 93
2011 Non-shift worker 39 30 14 5 2 9 0 77 8 899
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 29 20 24 9 8 3 7 55 19 40
2017 Non-shift worker 31 26 16 12 12 1 3 59 24 818

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 18 14 41 19 6 0 3 33 25 40
2017 Non-shift worker 18 31 27 13 10 0 1 50 23 819

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 24 35 30 11 0 0 0 59 11 40
2017 Non-shift worker 31 31 21 9 6 0 2 64 15 819

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 24 19 24 5 0 0 51 30 41
2017 Non-shift worker 23 23 22 15 13 1 2 48 29 815

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 23 9 8 2 0 7 79 11 40
2017 Non-shift worker 48 22 12 5 5 1 7 77 11 818

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 20 12 16 8 0 3 63 25 40
2017 Non-shift worker 37 30 19 9 5 0 0 67 14 814

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 34 6 8 0 2 0 86 8 40
2017 Non-shift worker 36 31 18 9 5 0 2 69 13 816

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 23 28 6 3 0 0 64 9 41
2017 Non-shift worker 31 30 20 11 6 0 1 62 18 816

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 28 13 7 5 0 0 75 12 40
2017 Non-shift worker 35 31 17 9 7 0 1 67 16 815

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 39 13 12 0 0 0 76 12 40
2017 Non-shift worker 39 34 15 7 3 0 1 74 11 814

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 74 15 0 8 3 0 0 89 11 40
2017 Non-shift worker 66 19 8 4 2 0 1 86 6 819

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 87 5 2 3 0 0 3 95 3 40
2017 Non-shift worker 72 12 7 3 3 0 3 86 6 818

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 73 20 0 5 0 0 3 95 5 40
2017 Non-shift worker 57 27 7 4 2 0 2 86 6 818

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 76 12 4 3 0 0 4 93 3 40
2017 Non-shift worker 58 19 9 6 4 0 3 80 11 817

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 76 2 2 0 0 0 20 98 0 40
2017 Non-shift worker 57 13 5 1 1 0 24 92 2 819

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 82 7 5 3 0 0 3 91 3 40
2017 Non-shift worker 68 18 6 2 1 0 5 91 2 816

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 73 2 7 10 4 0 4 78 15 41
2017 Non-shift worker 70 15 4 4 3 1 5 89 7 820

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 20 10 3 6 2 0 81 9 40
2017 Non-shift worker 53 28 10 4 1 0 3 84 5 818

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 16 33 31 17 3 0 0 49 20 41
2017 Non-shift worker 16 33 34 12 5 0 0 49 17 820

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 2 16 47 24 12 0 0 36 18 41
2017 Non-shift worker 6 17 39 24 13 0 1 38 23 817

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 35 14 8 0 4 0 76 9 41
2017 Non-shift worker 32 38 13 8 5 4 0 73 14 818

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 46 12 8 0 2 0 79 9 41
2017 Non-shift worker 28 37 14 10 9 2 0 67 19 818
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 27 73 41
2017 Non-shift worker 17 83 819
2014 Shift worker 14 86 44
2014 Non-shift worker 16 84 1037

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 79 21 138
2014 Non-shift worker 83 17 163

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 57 30 4 5 3 0 1 87 8 109
2014 Non-shift worker 70 20 4 5 1 0 0 90 7 136
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 22 19 4 15 8 0 34 66 41
2017 Non-shift worker 32 28 18 9 10 2 2 33 67 819

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 55 26
2017 Non-shift worker 26 514

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 41 26
2017 Non-shift worker 33 514

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 8 26
2017 Non-shift worker 19 514

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 23 26
2017 Non-shift worker 38 514

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 26
2017 Non-shift worker 6 514

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Shift worker 26 26
2017 Non-shift worker 45 514

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Shift worker 11 55 6 8 4 17 26
2017 Non-shift worker 8 55 16 7 3 11 505

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 31 3 10 7 0 10 77 19 26
2017 Non-shift worker 31 25 11 12 11 1 8 62 26 519

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 30 7 12 17 3 19 55 36 26
2017 Non-shift worker 5 10 13 13 36 4 19 20 64 518
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