2017 Public Service Employee Survey Results for Micro-organizations combined by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 38 3 8 3 0 0 86 11 254
2017 Non-supervisor 50 39 3 5 3 0 0 89 8 612
2014 Supervisor 55 37 2 4 1 0 0 92 5 290
2014 Non-supervisor 50 38 4 6 2 0 0 88 8 795
2011 Supervisor 56 33 3 7 1 0 0 90 7 307
2011 Non-supervisor 45 43 3 7 2 0 0 88 9 693
2008 Supervisor 61 30 2 5 1 0 0 92 6 210
2008 Non-supervisor 44 43 4 7 3 0 0 87 9 479

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 78 14 4 2 1 1 0 93 3 254
2017 Non-supervisor 75 18 3 1 1 1 1 95 2 609
2014 Supervisor 80 14 3 2 1 0 1 94 2 290
2014 Non-supervisor 75 18 3 2 1 0 1 94 3 794
2011 Supervisor 76 17 3 3 1 1 0 93 4 307
2011 Non-supervisor 72 19 4 3 1 1 1 92 4 692
2008 Supervisor 78 16 4 0 1 1 0 95 1 211
2008 Non-supervisor 68 22 6 3 1 0 0 90 4 478

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 69 19 3 7 1 0 1 88 8 254
2017 Non-supervisor 68 17 4 7 3 0 1 86 10 611
2014 Supervisor 69 17 3 7 2 0 2 87 9 290
2014 Non-supervisor 68 18 4 6 3 0 1 87 9 794
2011 Supervisor 63 23 4 6 3 0 1 87 9 306
2011 Non-supervisor 62 21 6 6 3 0 3 85 10 693
2008 Supervisor 65 18 5 7 3 0 0 84 11 211
2008 Non-supervisor 56 25 6 9 3 0 1 81 13 479

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 23 2 6 3 0 0 89 9 254
2017 Non-supervisor 56 27 5 7 4 0 0 83 12 610
2014 Supervisor 68 19 3 6 4 0 0 87 10 290
2014 Non-supervisor 53 27 6 8 6 0 1 80 14 794
2011 Supervisor 60 27 6 3 3 1 1 89 6 304
2011 Non-supervisor 48 32 6 9 5 0 1 80 14 691

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 53 32 7 3 5 0 0 85 8 253
2017 Non-supervisor 36 37 9 10 7 1 1 74 17 611
2014 Supervisor 59 24 6 7 2 0 1 84 9 290
2014 Non-supervisor 39 33 11 10 6 0 1 73 16 795
2011 Supervisor 42 33 10 8 4 0 2 78 12 307
2011 Non-supervisor 30 38 12 9 7 1 3 70 17 691
2008 Supervisor 50 31 9 5 3 0 1 83 9 211
2008 Non-supervisor 29 38 14 10 6 1 2 69 16 479

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 29 6 2 1 0 0 91 3 254
2017 Non-supervisor 50 33 8 6 3 0 0 83 9 610
2014 Supervisor 63 29 4 2 2 0 0 91 4 290
2014 Non-supervisor 45 33 11 7 3 0 0 78 10 795
2011 Supervisor 64 26 5 4 1 0 1 91 4 307
2011 Non-supervisor 41 35 12 8 4 0 0 77 11 691
2008 Supervisor 57 32 5 3 2 0 0 89 6 211
2008 Non-supervisor 36 39 14 8 4 0 0 75 11 480

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 69 27 2 1 0 0 0 96 2 254
2017 Non-supervisor 50 35 6 5 3 0 0 86 8 611
2014 Supervisor 69 27 2 2 1 0 0 95 3 290
2014 Non-supervisor 51 31 8 6 3 0 0 83 9 794
2011 Supervisor 66 26 3 3 0 0 1 94 3 306
2011 Non-supervisor 44 36 10 6 4 0 0 80 10 693
2008 Supervisor 64 31 1 0 2 0 0 96 3 211
2008 Non-supervisor 45 37 10 4 4 0 0 82 8 480

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 24 3 3 2 0 0 91 5 254
2017 Non-supervisor 53 33 8 4 2 0 0 86 6 611
2014 Supervisor 68 23 5 2 2 0 0 91 4 290
2014 Non-supervisor 54 32 7 5 1 0 1 87 6 794

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 26 5 6 5 0 0 85 10 254
2017 Non-supervisor 53 30 6 6 3 0 0 84 10 612
2014 Supervisor 52 32 5 5 4 0 1 85 10 289
2014 Non-supervisor 50 29 9 7 5 0 1 79 12 795
2011 Supervisor 47 27 11 9 5 0 1 75 14 307
2011 Non-supervisor 45 32 8 9 4 0 2 78 14 692

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 20 7 5 5 1 24 77 13 254
2017 Non-supervisor 41 23 10 7 5 3 12 74 14 612
2014 Supervisor 31 20 8 8 5 1 28 71 18 290
2014 Non-supervisor 37 22 8 8 8 3 15 70 20 795
2011 Supervisor 24 22 9 6 13 1 26 63 25 306
2011 Non-supervisor 31 24 12 8 10 2 13 64 22 692
2008 Supervisor 33 22 6 6 10 0 22 71 21 211
2008 Non-supervisor 35 21 12 10 9 2 12 64 22 478

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 42 5 4 1 0 0 90 5 254
2017 Non-supervisor 43 39 8 6 4 0 0 82 10 611
2014 Supervisor 54 32 7 4 2 0 0 87 6 290
2014 Non-supervisor 37 39 11 9 4 0 0 76 13 795
2011 Supervisor 50 32 9 6 2 0 1 83 8 307
2011 Non-supervisor 34 39 12 8 6 0 0 74 15 689
2008 Supervisor 51 36 7 3 3 0 0 87 7 211
2008 Non-supervisor 35 39 14 7 4 0 0 74 11 475

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 36 13 7 7 0 0 72 14 254
2017 Non-supervisor 34 36 12 9 8 0 0 71 17 611
2014 Supervisor 38 38 7 10 5 0 1 78 15 290
2014 Non-supervisor 33 32 12 13 8 0 1 65 22 795
2011 Supervisor 30 37 12 11 9 0 1 68 20 307
2011 Non-supervisor 29 36 13 11 10 0 0 66 21 692

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 36 10 8 5 0 0 78 13 253
2017 Non-supervisor 34 40 9 10 6 0 0 75 16 612

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 32 4 2 3 0 0 91 5 253
2017 Non-supervisor 53 34 6 4 3 0 0 87 7 610
2014 Supervisor 70 22 5 2 1 0 0 92 3 289
2014 Non-supervisor 53 34 6 4 3 0 0 88 6 794
2011 Supervisor 59 27 9 3 2 0 0 86 5 307
2011 Non-supervisor 48 36 7 5 2 1 0 85 8 692
2008 Supervisor 64 30 3 0 2 0 0 95 2 211
2008 Non-supervisor 49 38 8 2 2 0 0 88 4 479

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 33 12 8 6 0 0 74 13 254
2017 Non-supervisor 38 34 10 9 7 1 0 73 17 612

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 27 4 2 0 0 0 95 2 252
2017 Non-supervisor 56 32 8 1 2 0 0 89 3 611
2014 Supervisor 74 21 3 1 1 0 0 96 2 290
2014 Non-supervisor 65 23 8 2 1 0 0 88 4 795
2011 Supervisor 70 23 4 2 0 0 0 94 2 306
2011 Non-supervisor 58 29 9 3 2 0 0 87 4 693

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 34 6 4 3 0 0 87 8 252
2017 Non-supervisor 39 35 9 11 6 0 0 74 17 611
2014 Supervisor 54 32 2 9 3 0 0 86 11 290
2014 Non-supervisor 29 40 12 10 8 0 1 69 19 795
2011 Supervisor 50 30 6 6 6 0 1 81 12 305
2011 Non-supervisor 31 37 13 11 7 0 0 68 18 691

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 33 6 4 4 0 0 86 9 251
2017 Non-supervisor 40 35 10 9 6 0 0 75 15 610
2014 Supervisor 53 29 8 8 2 0 1 82 10 289
2014 Non-supervisor 35 36 13 9 6 0 0 72 15 795

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 33 10 6 5 0 0 79 10 252
2017 Non-supervisor 42 33 12 6 6 1 0 76 12 611
2014 Supervisor 52 30 7 7 4 0 0 83 11 290
2014 Non-supervisor 38 36 11 9 5 1 1 74 15 795
2011 Supervisor 47 34 9 6 3 0 1 82 9 306
2011 Non-supervisor 37 40 11 8 4 0 1 77 12 692

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 37 6 5 1 0 0 88 6 252
2017 Non-supervisor 48 34 10 5 3 0 0 82 8 610
2014 Supervisor 56 33 7 3 2 0 0 88 5 290
2014 Non-supervisor 48 32 9 6 4 0 0 80 10 794
2011 Supervisor 55 35 6 3 1 0 0 90 5 306
2011 Non-supervisor 41 41 7 7 4 0 0 82 11 692
2008 Supervisor 55 34 7 1 3 0 0 89 5 211
2008 Non-supervisor 39 39 13 7 2 0 0 78 9 479

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 30 18 12 7 0 2 63 19 254
2017 Non-supervisor 39 36 14 6 2 0 3 78 8 612
2014 Supervisor 31 31 16 13 8 0 1 63 22 290
2014 Non-supervisor 44 34 13 4 3 0 2 79 7 795
2011 Supervisor 24 36 21 11 7 0 1 60 18 306
2011 Non-supervisor 42 35 11 6 4 0 1 79 10 690
2008 Supervisor 21 33 23 13 9 0 1 55 22 210
2008 Non-supervisor 38 36 15 7 3 0 1 75 10 480

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 21 40 16 15 0 3 32 27 253
2017 Non-supervisor 10 16 35 22 12 1 4 35 27 610
2014 Supervisor 6 26 31 21 13 0 2 35 33 290
2014 Non-supervisor 8 20 31 22 15 1 3 38 29 793
2011 Supervisor 9 22 39 19 10 1 2 30 31 306
2011 Non-supervisor 10 22 33 20 10 0 5 32 34 687
2008 Supervisor 10 24 31 22 11 0 1 34 34 211
2008 Non-supervisor 11 22 32 23 9 1 3 33 34 479

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 18 30 22 22 0 3 46 23 253
2017 Non-supervisor 8 15 24 23 22 4 5 49 25 608
2014 Supervisor 6 16 26 25 24 0 3 51 22 290
2014 Non-supervisor 7 14 24 26 24 2 3 53 22 792
2011 Supervisor 9 17 28 24 18 2 2 44 27 306
2011 Non-supervisor 11 14 23 26 18 2 5 47 28 687
2008 Supervisor 10 17 23 27 20 1 2 48 28 210
2008 Non-supervisor 9 12 28 22 19 3 6 46 23 478

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 13 21 23 31 0 3 56 23 252
2017 Non-supervisor 10 13 25 24 19 3 5 47 25 611
2014 Supervisor 7 12 25 26 28 0 3 55 19 290
2014 Non-supervisor 9 12 26 25 22 1 4 50 23 793
2011 Supervisor 8 14 25 25 24 1 2 50 23 307
2011 Non-supervisor 14 17 26 21 15 2 6 39 33 686
2008 Supervisor 8 11 19 26 32 1 3 61 20 210
2008 Non-supervisor 12 15 28 24 16 2 4 42 29 476

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 12 31 27 21 0 2 49 19 252
2017 Non-supervisor 4 11 26 30 23 2 3 56 17 610
2014 Supervisor 4 15 30 27 20 1 2 49 20 289
2014 Non-supervisor 3 11 24 34 23 0 3 60 15 791
2011 Supervisor 4 14 35 28 17 1 1 45 19 305
2011 Non-supervisor 7 11 26 31 19 1 5 53 19 689
2008 Supervisor 7 15 33 25 18 0 1 44 22 211
2008 Non-supervisor 8 12 30 26 22 1 3 49 20 478

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 23 30 15 14 0 2 30 40 253
2017 Non-supervisor 10 16 24 23 20 2 5 47 27 609
2014 Supervisor 16 25 29 14 15 0 2 29 42 290
2014 Non-supervisor 11 17 24 19 22 2 5 44 30 792
2011 Supervisor 22 24 27 14 11 1 1 26 46 305
2011 Non-supervisor 15 17 23 23 16 1 5 41 35 690
2008 Supervisor 11 30 24 18 15 0 2 34 41 210
2008 Non-supervisor 12 15 26 21 18 1 8 42 29 475

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 16 29 23 21 0 3 45 25 253
2017 Non-supervisor 7 13 25 23 22 4 6 50 23 610
2014 Supervisor 6 12 28 29 23 1 2 54 18 289
2014 Non-supervisor 5 13 21 27 25 3 6 57 20 791
2011 Supervisor 11 17 25 27 16 1 2 45 29 306
2011 Non-supervisor 13 15 24 22 17 2 7 43 30 682
2008 Supervisor 10 20 35 24 9 1 1 33 31 210
2008 Non-supervisor 10 17 25 23 14 4 6 42 31 479

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 8 12 32 24 22 1 2 47 20 254
2017 Non-supervisor 8 10 27 26 20 3 5 50 20 609
2014 Supervisor 8 17 30 25 18 1 1 44 26 287
2014 Non-supervisor 7 14 28 23 22 2 4 48 23 790
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 72 16 3 7 0 0 2 90 7 253
2017 Non-supervisor 68 18 4 5 3 0 3 89 8 611
2014 Supervisor 76 13 3 4 1 0 2 92 5 289
2014 Non-supervisor 71 17 3 4 3 0 2 90 7 795
2011 Supervisor 69 20 3 5 1 1 1 91 6 305
2011 Non-supervisor 71 17 4 4 2 0 2 90 6 689
2008 Supervisor 72 16 5 4 1 0 1 89 5 211
2008 Non-supervisor 60 21 5 5 4 0 4 84 10 480

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 29 12 6 5 2 3 75 13 254
2017 Non-supervisor 29 27 16 8 8 7 5 63 18 612
2014 Supervisor 44 29 9 9 6 2 3 76 15 290
2014 Non-supervisor 28 27 14 11 9 5 5 61 23 795

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 23 5 5 5 0 0 85 10 253
2017 Non-supervisor 46 28 9 9 7 1 0 75 16 612
2014 Supervisor 57 25 7 7 3 0 1 83 10 290
2014 Non-supervisor 43 27 10 10 8 1 1 72 19 795

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 35 6 4 5 0 1 86 8 253
2017 Non-supervisor 39 35 10 9 4 1 1 76 14 611
2014 Supervisor 49 36 7 5 2 0 1 86 7 290
2014 Non-supervisor 36 37 9 10 4 2 2 75 15 794
2011 Supervisor 52 29 7 7 4 2 0 82 11 307
2011 Non-supervisor 36 34 12 10 6 2 1 72 16 692
2008 Supervisor 52 34 6 4 1 0 1 88 6 211
2008 Non-supervisor 37 35 8 10 6 3 1 75 16 480

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 59 25 7 4 4 1 1 85 8 254
2017 Non-supervisor 34 26 11 10 7 10 1 68 20 611
2014 Supervisor 59 24 8 2 3 1 2 86 5 290
2014 Non-supervisor 32 26 11 12 7 9 2 66 22 795
2011 Supervisor 61 23 5 4 5 1 0 85 10 304
2011 Non-supervisor 34 26 14 8 9 9 2 66 19 691
2008 Supervisor 61 23 8 3 2 0 2 86 6 211
2008 Non-supervisor 36 21 14 11 7 9 2 64 20 480

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 39 11 10 8 2 3 70 18 254
2017 Non-supervisor 14 20 18 13 9 23 4 46 29 610
2014 Supervisor 25 34 15 13 7 3 2 63 21 290
2014 Non-supervisor 14 19 15 14 13 19 5 45 36 794

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 29 6 4 3 0 0 87 7 254
2017 Non-supervisor 50 36 5 6 3 0 0 86 9 610
2014 Supervisor 52 33 7 5 2 0 0 85 8 290
2014 Non-supervisor 47 33 8 8 4 0 0 81 11 795
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 30 9 9 5 0 3 75 15 254
2017 Non-supervisor 44 33 10 8 4 0 1 78 12 611
2014 Supervisor 42 36 8 6 3 0 5 82 10 290
2014 Non-supervisor 43 32 12 7 5 0 1 76 13 794
2011 Supervisor 40 30 11 9 6 1 3 73 16 307
2011 Non-supervisor 36 36 11 10 6 0 1 72 16 692
2008 Supervisor 37 31 11 8 6 1 6 73 15 211
2008 Non-supervisor 32 34 13 10 8 1 0 68 19 479

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 28 10 5 5 1 4 79 10 254
2017 Non-supervisor 50 27 9 5 4 3 1 81 10 611
2014 Supervisor 54 28 6 3 3 1 5 86 7 289
2014 Non-supervisor 50 27 11 6 4 1 2 78 10 793
2011 Supervisor 45 30 9 8 4 1 4 78 13 307
2011 Non-supervisor 41 29 13 7 6 2 1 73 13 692
2008 Supervisor 44 27 11 6 6 0 5 75 13 211
2008 Non-supervisor 39 30 12 6 8 4 0 73 15 479

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 32 10 4 5 0 4 81 9 253
2017 Non-supervisor 47 33 8 6 4 1 1 81 11 610
2014 Supervisor 50 29 9 5 4 0 4 82 9 290
2014 Non-supervisor 45 31 10 8 4 0 0 77 13 795
2011 Supervisor 44 30 8 9 5 0 3 77 15 307
2011 Non-supervisor 40 33 10 9 8 1 1 74 16 688
2008 Supervisor 42 31 9 6 6 0 5 78 13 211
2008 Non-supervisor 35 34 11 9 9 1 1 70 18 479

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 82 10 3 1 0 0 4 96 1 254
2017 Non-supervisor 81 11 3 2 1 0 2 94 3 610
2014 Supervisor 81 8 1 3 2 0 5 94 5 290
2014 Non-supervisor 82 10 2 2 1 0 2 94 3 794
2011 Supervisor 82 7 2 4 2 1 3 93 6 304
2011 Non-supervisor 79 13 3 2 2 0 2 94 3 691
2008 Supervisor 78 9 2 4 1 0 5 92 6 211
2008 Non-supervisor 75 12 4 5 1 0 3 89 7 478

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 22 5 5 3 2 7 86 9 253
2017 Non-supervisor 62 22 4 4 4 1 2 88 8 609
2014 Supervisor 53 21 5 3 5 2 11 85 9 290
2014 Non-supervisor 56 19 6 5 7 3 4 81 13 794
2011 Supervisor 38 26 9 8 7 2 11 73 17 305
2011 Non-supervisor 44 25 8 7 9 2 5 74 18 691

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 21 7 6 5 0 4 82 11 254
2017 Non-supervisor 61 23 6 5 3 1 1 86 8 610

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 23 11 4 3 0 4 81 8 254
2017 Non-supervisor 62 24 6 3 3 1 1 88 7 610

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 23 9 7 6 0 4 77 13 254
2017 Non-supervisor 55 26 8 7 4 0 0 82 10 609
2014 Supervisor 54 27 8 4 3 0 4 85 7 289
2014 Non-supervisor 54 24 10 6 5 0 0 79 11 794
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 31 11 7 4 1 8 76 12 254
2014 Supervisor 37 34 10 6 2 3 9 80 9 290

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 26 12 10 9 0 1 69 19 254
2017 Non-supervisor 35 33 13 8 7 4 0 71 16 612
2014 Supervisor 45 35 9 5 4 1 1 81 9 289
2014 Non-supervisor 35 31 12 10 8 4 0 69 19 792
2011 Supervisor 35 29 14 12 7 3 0 66 20 304
2011 Non-supervisor 28 30 16 10 10 5 1 61 22 687

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 29 14 12 6 0 1 69 18 252
2017 Non-supervisor 36 29 14 11 8 2 0 67 19 611
2014 Supervisor 44 34 10 7 5 0 1 78 12 289
2014 Non-supervisor 34 30 14 11 9 1 0 65 21 792
2011 Supervisor 35 30 12 11 8 2 1 67 20 304
2011 Non-supervisor 26 30 17 10 14 2 0 58 25 688
2008 Supervisor 46 21 14 6 9 0 4 71 15 211
2008 Non-supervisor 26 31 17 11 11 3 0 59 23 477

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 35 10 15 8 0 1 67 23 254
2017 Non-supervisor 28 29 16 12 9 5 0 61 22 610
2014 Supervisor 33 38 11 11 5 1 1 73 17 290
2014 Non-supervisor 27 29 17 14 9 4 0 59 23 791
2011 Supervisor 27 34 14 14 8 2 0 63 23 307
2011 Non-supervisor 18 34 20 12 11 4 1 55 24 688
2008 Supervisor 36 36 14 6 7 0 2 73 13 211
2008 Non-supervisor 18 33 18 15 9 7 0 55 26 480

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 27 15 8 8 2 1 69 16 254
2017 Non-supervisor 33 29 12 10 10 5 0 65 22 612
2014 Supervisor 40 32 11 7 6 2 1 74 14 290
2014 Non-supervisor 30 25 16 12 12 5 0 58 25 792
2011 Supervisor 37 29 13 10 8 4 0 68 19 307
2011 Non-supervisor 23 31 16 11 12 6 0 58 24 689
2008 Supervisor 37 30 14 7 6 3 3 72 14 211
2008 Non-supervisor 23 28 18 11 11 9 0 56 24 480

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 35 12 14 7 0 1 66 22 253
2017 Non-supervisor 26 35 12 15 10 2 0 62 26 612
2014 Supervisor 35 35 10 15 3 0 1 71 19 290
2014 Non-supervisor 26 30 15 15 12 2 0 57 27 792
2011 Supervisor 29 31 12 17 9 1 0 61 27 306
2011 Non-supervisor 17 35 14 18 14 3 0 53 33 690
2008 Supervisor 34 38 7 12 8 0 1 73 20 211
2008 Non-supervisor 19 35 16 17 11 2 0 55 29 479
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 39 10 9 5 0 0 77 14 254
2017 Non-supervisor 37 38 11 8 5 1 0 75 13 612
2014 Supervisor 41 40 10 5 3 0 0 82 8 290
2014 Non-supervisor 39 37 12 7 4 1 0 77 11 791
2011 Supervisor 35 35 14 10 6 0 0 71 16 307
2011 Non-supervisor 32 36 13 10 7 1 0 70 17 687

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 32 6 2 1 1 0 91 4 254
2017 Non-supervisor 50 37 7 2 1 2 0 89 4 610
2014 Supervisor 61 30 6 3 0 0 0 91 3 290
2014 Non-supervisor 49 37 8 4 1 2 1 88 4 791
2011 Supervisor 52 34 10 2 1 1 1 87 3 307
2011 Non-supervisor 39 40 10 4 3 4 0 83 7 685

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 31 8 6 4 1 1 82 10 254
2017 Non-supervisor 40 31 13 9 4 3 1 73 14 611
2014 Supervisor 57 29 6 4 3 0 0 86 8 290
2014 Non-supervisor 42 31 10 8 6 2 1 76 14 791
2011 Supervisor 51 31 6 5 6 2 1 83 11 306
2011 Non-supervisor 36 29 12 9 8 5 1 69 18 688
2008 Supervisor 51 31 9 5 3 1 0 83 8 211
2008 Non-supervisor 33 33 11 10 7 5 2 70 19 480

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 28 14 9 5 3 0 71 15 254
2017 Non-supervisor 26 27 21 11 7 7 1 58 19 612
2014 Supervisor 45 29 13 8 3 2 0 76 11 290
2014 Non-supervisor 28 34 16 9 6 6 1 66 17 790
2011 Supervisor 31 40 14 9 3 4 1 74 12 303
2011 Non-supervisor 18 30 21 12 9 8 2 53 24 687

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 22 18 8 10 6 6 58 21 253
2017 Non-supervisor 21 18 16 13 14 14 3 48 32 612
2014 Supervisor 30 16 15 9 9 8 12 58 23 290
2014 Non-supervisor 19 18 17 14 14 13 5 45 34 791
2011 Supervisor 25 19 16 13 10 9 8 53 28 304
2011 Non-supervisor 16 20 18 13 14 15 5 45 33 688

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 20 6 5 0 0 3 88 5 254
2017 Non-supervisor 63 22 5 4 2 1 3 88 6 610
2014 Supervisor 71 18 5 2 1 0 3 91 4 288
2014 Non-supervisor 64 19 7 5 2 1 2 86 7 790

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 72 16 4 2 1 3 3 93 3 254
2017 Non-supervisor 65 20 6 2 1 2 4 91 2 611
2014 Supervisor 75 16 5 1 0 1 3 94 1 289
2014 Non-supervisor 68 17 5 3 1 3 4 91 4 789
2011 Supervisor 73 16 4 1 1 1 5 93 3 306
2011 Non-supervisor 61 20 6 3 2 2 6 88 5 693
2008 Supervisor 73 13 5 2 1 1 4 92 4 211
2008 Non-supervisor 61 20 8 2 1 3 5 88 3 479

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 27 11 5 6 3 0 77 12 254
2017 Non-supervisor 32 33 12 12 7 5 0 69 19 610
2014 Supervisor 46 31 11 7 4 0 0 78 11 289
2014 Non-supervisor 33 29 13 12 8 4 1 65 22 788
2011 Supervisor 37 29 13 10 8 2 0 68 19 307
2011 Non-supervisor 24 30 14 12 14 4 2 57 28 691
2008 Supervisor 40 37 10 6 5 0 1 79 11 211
2008 Non-supervisor 27 34 16 10 10 2 0 63 20 480

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 21 9 12 21 3 11 51 39 253
2017 Non-supervisor 17 20 13 19 20 5 6 42 44 609
2014 Supervisor 23 17 14 12 18 1 15 48 36 290
2014 Non-supervisor 14 19 13 18 26 2 7 37 49 790
2011 Supervisor 14 19 15 16 22 2 12 38 45 307
2011 Non-supervisor 9 16 15 21 31 2 6 27 56 693
2008 Supervisor 12 21 13 13 27 1 12 38 46 209
2008 Non-supervisor 11 21 16 20 26 3 3 34 49 477

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 40 9 4 4 1 1 82 8 252
2017 Non-supervisor 30 36 17 10 4 2 1 68 15 610

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 33 11 4 2 2 1 83 6 254
2017 Non-supervisor 46 30 13 5 2 4 1 79 7 610
2014 Supervisor 59 26 7 4 1 2 1 88 5 290
2014 Non-supervisor 43 32 12 5 3 5 1 80 8 790

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 31 10 3 2 0 0 85 6 252
2017 Non-supervisor 47 36 8 5 3 1 0 85 7 609
2014 Supervisor 57 30 6 4 2 0 0 88 7 290
2014 Non-supervisor 44 34 11 6 3 1 1 80 9 789
2011 Supervisor 49 31 10 6 4 1 0 80 9 305
2011 Non-supervisor 35 38 13 6 5 2 1 75 11 689

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 31 6 4 3 0 0 88 6 252
2017 Non-supervisor 55 32 6 4 3 0 0 87 7 609
2014 Supervisor 64 28 4 2 2 0 0 92 4 290
2014 Non-supervisor 54 30 8 4 3 0 0 85 8 790
2011 Supervisor 54 30 8 4 4 1 0 84 8 307
2011 Non-supervisor 45 33 10 6 5 0 0 79 11 688
2008 Supervisor 58 27 6 4 4 0 1 86 8 210
2008 Non-supervisor 39 37 12 6 6 0 0 76 12 479

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 28 12 7 5 1 0 76 12 253
2017 Non-supervisor 47 25 15 7 6 1 0 73 13 610
2014 Supervisor 50 27 13 5 4 1 0 78 9 290
2014 Non-supervisor 39 29 15 10 7 1 0 69 16 789
2011 Supervisor 42 26 15 9 7 1 0 69 16 307
2011 Non-supervisor 31 31 17 9 11 1 0 63 20 688

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 32 11 7 4 0 0 78 11 251
2017 Non-supervisor 47 28 13 7 5 0 0 75 12 611
2014 Supervisor 50 30 10 7 3 0 0 80 10 290
2014 Non-supervisor 40 30 13 11 5 0 0 70 17 789
2011 Supervisor 41 29 13 11 6 1 0 71 16 306
2011 Non-supervisor 31 35 14 10 9 0 0 66 19 687
2008 Supervisor 52 29 8 8 4 0 0 81 11 211
2008 Non-supervisor 33 35 16 11 6 0 0 67 17 479

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 21 18 9 8 3 1 63 17 253
2017 Non-supervisor 43 21 16 9 9 2 0 65 19 610
2014 Supervisor 46 19 11 10 9 3 2 69 19 289
2014 Non-supervisor 38 19 16 13 11 3 1 58 24 789
2011 Supervisor 40 26 13 12 7 3 1 68 19 306
2011 Non-supervisor 30 23 17 12 14 4 1 56 27 689
2008 Supervisor 42 21 15 9 9 4 1 66 19 210
2008 Non-supervisor 28 24 18 16 11 4 0 54 28 480
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 28 39 33 253
2017 Non-supervisor 28 36 35 611
2014 Supervisor 29 41 30 290
2014 Non-supervisor 33 33 35 789
2011 Supervisor 35 42 24 307
2011 Non-supervisor 34 33 33 694

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 21 4 58 7 5 5 71
2017 Non-supervisor 9 14 50 4 16 6 177
2014 Supervisor 29 8 45 8 9999 9 85
2014 Non-supervisor 13 9 58 7 9999 12 257
2011 Supervisor 27 10 53 7 9999 4 106
2011 Non-supervisor 13 8 61 7 9999 11 234
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 20 80 254
2017 Non-supervisor 18 82 610
2014 Supervisor 15 85 290
2014 Non-supervisor 17 83 788

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Supervisor 33 49
2017 Non-supervisor 54 107
2014 Supervisor 51 43
2014 Non-supervisor 49 134

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 82 49
2017 Non-supervisor 70 107
2014 Supervisor 60 43
2014 Non-supervisor 63 134

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 11 49
2014 Supervisor 12 43

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 49
2014 Supervisor 0 43

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 5 107
2014 Supervisor 0 43
2014 Non-supervisor 6 134

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 5 107
2014 Supervisor 0 43
2014 Non-supervisor 4 134

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Supervisor 37 49
2017 Non-supervisor 48 107
2014 Supervisor 39 44
2014 Non-supervisor 43 134

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Supervisor 45 49
2017 Non-supervisor 42 107
2014 Supervisor 32 44
2014 Non-supervisor 38 134

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Supervisor 54 49
2017 Non-supervisor 49 107
2014 Supervisor 45 44
2014 Non-supervisor 40 134

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Supervisor 45 49
2017 Non-supervisor 43 107
2014 Supervisor 41 44
2014 Non-supervisor 40 134

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Supervisor 29 49
2017 Non-supervisor 31 107
2014 Supervisor 34 44
2014 Non-supervisor 26 134

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Supervisor 57 49
2017 Non-supervisor 57 107
2014 Supervisor 48 44
2014 Non-supervisor 60 134

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Supervisor 37 49
2017 Non-supervisor 32 107
2014 Supervisor 39 44
2014 Non-supervisor 37 134

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 107
2014 Supervisor 0 44

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 5 107
2014 Non-supervisor 5 134

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 49
2017 Non-supervisor 7 107
2014 Supervisor 14 44
2014 Non-supervisor 11 134

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Supervisor 54 49
2017 Non-supervisor 52 107
2014 Supervisor 36 44
2014 Non-supervisor 47 134

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Supervisor 26 49
2017 Non-supervisor 29 107
2014 Supervisor 25 44
2014 Non-supervisor 23 134

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 16 49
2017 Non-supervisor 11 107
2014 Supervisor 11 44
2014 Non-supervisor 14 134

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 53 49
2017 Non-supervisor 51 107
2014 Supervisor 61 44
2014 Non-supervisor 54 134

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 36 49
2017 Non-supervisor 26 107
2014 Supervisor 30 44
2014 Non-supervisor 27 134

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 32 49
2017 Non-supervisor 16 107
2014 Supervisor 27 44
2014 Non-supervisor 18 134

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 12 107
2014 Non-supervisor 13 134

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 21 49
2017 Non-supervisor 9 107
2014 Supervisor 11 44
2014 Non-supervisor 10 134

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 11 49
2017 Non-supervisor 9 107
2014 Supervisor 14 44
2014 Non-supervisor 15 134

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 9 107
2014 Supervisor 11 44
2014 Non-supervisor 9 134

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 21 49
2017 Non-supervisor 30 107
2014 Supervisor 16 44
2014 Non-supervisor 22 134

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 46
2017 Non-supervisor 11 104
2014 Non-supervisor 8 126

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 104
2014 Non-supervisor 21 126

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 5 104
2014 Supervisor 12 43
2014 Non-supervisor 10 126

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 46
2017 Non-supervisor 10 104

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 46
2017 Non-supervisor 8 104
2014 Supervisor 12 43
2014 Non-supervisor 6 126

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 46
2017 Non-supervisor 7 104
2014 Non-supervisor 6 126

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 104
2014 Supervisor 14 43
2014 Non-supervisor 8 126

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 11 104
2014 Non-supervisor 6 126

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 12 104
2014 Non-supervisor 10 126

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 31 46
2017 Non-supervisor 32 104
2014 Supervisor 21 43
2014 Non-supervisor 31 126

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 104
2014 Supervisor 14 43
2014 Non-supervisor 10 126

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 43 46
2017 Non-supervisor 43 104
2014 Supervisor 51 43
2014 Non-supervisor 52 126

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 46 46
2017 Non-supervisor 54 104
2014 Supervisor 58 43
2014 Non-supervisor 50 126

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 46

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 14 46
2017 Non-supervisor 14 104
2014 Supervisor 12 43
2014 Non-supervisor 9 126

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 96 4 49
2017 Non-supervisor 87 13 107

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 18 13 7 6 19 9 65 18 254
2017 Non-supervisor 17 12 18 7 6 29 12 48 22 611
2014 Supervisor 32 18 11 8 4 19 9 69 16 290
2014 Non-supervisor 16 12 17 8 6 30 11 47 24 787

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 21 13 7 6 6 1 72 14 253
2017 Non-supervisor 31 24 19 6 5 13 1 64 13 612
2014 Supervisor 43 28 13 6 3 6 0 76 10 290
2014 Non-supervisor 30 24 19 7 5 13 2 64 14 788
2011 Supervisor 40 33 13 7 3 5 0 77 10 307
2011 Non-supervisor 30 30 20 5 5 8 1 66 12 686
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 26 4 2 1 0 34 89 5 254
2017 Non-supervisor 23 40 9 7 4 3 14 76 14 612
2014 Supervisor 26 28 4 2 1 0 39 89 5 290
2014 Non-supervisor 26 40 8 5 2 3 16 81 9 788
2011 Supervisor 29 33 5 4 0 0 29 87 5 306
2011 Non-supervisor 27 44 12 8 2 1 6 76 11 689
2008 Supervisor 35 27 4 2 2 1 28 89 6 211
2008 Non-supervisor 24 44 13 7 4 2 6 74 11 479

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 12 10 13 4 3 20 37 53 15 254
2017 Non-supervisor 9 15 17 4 3 26 26 50 14 611
2014 Supervisor 18 15 9 2 3 17 37 70 11 290
2014 Non-supervisor 8 14 18 3 4 24 29 47 15 787
2011 Supervisor 14 18 18 8 4 16 22 52 19 306
2011 Non-supervisor 9 16 23 5 7 28 13 41 20 689

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 18 6 2 2 6 34 84 6 254
2017 Non-supervisor 35 24 12 2 1 11 15 80 4 612
2014 Supervisor 32 21 5 1 0 3 37 89 3 290
2014 Non-supervisor 36 25 10 3 1 9 17 82 5 788
2011 Supervisor 29 24 9 3 2 5 28 79 8 307
2011 Non-supervisor 36 27 14 4 3 10 6 75 8 689
2008 Supervisor 38 21 7 2 3 2 27 84 7 210
2008 Non-supervisor 32 31 12 5 3 13 6 77 9 477

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 17 8 3 2 5 31 80 7 254
2017 Non-supervisor 27 26 13 3 2 14 15 76 6 612
2014 Supervisor 33 20 7 2 1 3 34 85 5 289
2014 Non-supervisor 31 24 12 4 2 11 17 76 7 787
2011 Supervisor 30 27 8 4 2 4 25 80 8 304
2011 Non-supervisor 29 27 18 4 3 11 6 69 9 689
2008 Supervisor 40 19 7 3 2 1 27 83 8 211
2008 Non-supervisor 32 30 11 7 4 10 6 74 13 480
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 6 94 252
2017 Non-supervisor 8 92 606
2014 Supervisor 5 95 290
2014 Non-supervisor 7 93 785

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Supervisor 37 14
2017 Non-supervisor 30 46
2014 Non-supervisor 35 52

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 72 14
2017 Non-supervisor 89 46
2014 Supervisor 79 14
2014 Non-supervisor 87 52

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2014 Supervisor 0 14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2014 Supervisor 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2017 Non-supervisor 0 46

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Supervisor 32 14
2017 Non-supervisor 23 46
2014 Supervisor 36 14
2014 Non-supervisor 18 51

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 20 46
2014 Non-supervisor 16 51

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 13 46

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2014 Supervisor 0 14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 27 46
2014 Non-supervisor 35 51

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 24 46
2014 Supervisor 36 14
2014 Non-supervisor 31 51

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 46
2014 Supervisor 0 14
2014 Non-supervisor 0 51

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 11 46
2014 Non-supervisor 12 51

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2017 Non-supervisor 0 46
2014 Supervisor 0 14
2014 Non-supervisor 0 51

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 20 46
2014 Non-supervisor 27 51

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 34 46
2014 Non-supervisor 37 51

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 22 46
2014 Non-supervisor 20 51

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 14
2017 Non-supervisor 11 46

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 70 14
2017 Non-supervisor 43 46
2014 Supervisor 57 14
2014 Non-supervisor 41 51

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 13
2014 Supervisor 0 13

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 45

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 13
2014 Supervisor 0 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 13
2014 Supervisor 0 13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 13
2014 Supervisor 0 13
2014 Non-supervisor 0 49

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 13
2014 Supervisor 0 13
2014 Non-supervisor 12 49

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 11 45
2014 Supervisor 38 13
2014 Non-supervisor 24 49

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 13
2014 Non-supervisor 12 49

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 59 13
2017 Non-supervisor 45 45
2014 Supervisor 54 13
2014 Non-supervisor 55 49

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 45
2014 Supervisor 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 50 13
2017 Non-supervisor 65 45
2014 Supervisor 62 13
2014 Non-supervisor 57 49

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 13 45

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 94 6 14
2017 Non-supervisor 80 20 46

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 14 11 3 3 24 15 73 10 254
2017 Non-supervisor 16 11 17 2 3 39 12 55 10 612
2014 Supervisor 30 19 10 2 2 26 11 78 7 288
2014 Non-supervisor 17 10 18 3 3 36 13 53 11 789

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 23 12 4 3 7 3 80 7 254
2017 Non-supervisor 32 26 16 3 3 18 3 73 7 608
2014 Supervisor 48 27 10 3 2 8 1 83 6 289
2014 Non-supervisor 32 25 18 3 3 18 2 71 7 787
2011 Supervisor 45 32 9 6 2 5 0 82 8 307
2011 Non-supervisor 37 30 16 4 2 10 0 75 7 688
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 27 13 11 11 1 3 64 22 254
2017 Non-supervisor 29 25 18 12 12 1 3 57 25 609

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 28 25 15 15 0 0 44 30 254
2017 Non-supervisor 20 31 28 12 7 0 2 51 20 610

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 33 22 10 7 0 1 62 17 254
2017 Non-supervisor 31 31 20 9 5 1 3 65 14 610

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 21 25 17 19 0 0 39 36 254
2017 Non-supervisor 26 23 21 16 10 1 3 52 26 607

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 42 25 12 8 8 0 3 70 17 253
2017 Non-supervisor 51 21 11 4 3 1 9 80 8 608

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 27 21 8 7 0 0 64 16 253
2017 Non-supervisor 37 31 18 10 4 0 0 68 14 606

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 30 20 7 4 0 1 69 11 253
2017 Non-supervisor 37 31 16 9 4 0 1 70 14 608

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 29 24 13 6 0 0 57 19 253
2017 Non-supervisor 32 30 19 10 6 1 2 64 17 609

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 30 19 9 6 0 0 66 15 253
2017 Non-supervisor 36 31 16 9 7 0 1 68 16 607

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 35 18 8 6 0 0 68 14 253
2017 Non-supervisor 41 34 14 7 2 1 1 77 9 606

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 72 15 8 3 2 0 0 86 5 254
2017 Non-supervisor 65 20 7 4 2 0 1 86 6 610

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 73 13 6 3 2 0 3 89 6 254
2017 Non-supervisor 72 11 7 3 3 0 3 86 6 608

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 53 33 8 4 2 0 1 86 6 254
2017 Non-supervisor 60 25 6 4 2 0 3 87 6 609

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 57 18 10 8 4 0 3 77 12 253
2017 Non-supervisor 60 19 8 5 4 0 3 82 10 609

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 50 32 14 1 2 0 1 83 3 253
2017 Non-supervisor 61 5 1 1 0 0 33 98 1 610

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 67 21 7 1 1 0 3 90 2 253
2017 Non-supervisor 69 16 6 2 1 1 6 91 3 608

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 78 14 3 1 2 1 2 94 3 254
2017 Non-supervisor 67 14 5 5 3 0 6 86 9 612

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 30 6 3 1 0 2 90 5 253
2017 Non-supervisor 51 27 12 4 1 1 4 82 6 610

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 27 37 15 8 0 0 40 23 254
2017 Non-supervisor 17 35 32 11 3 0 0 53 15 612

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 19 39 22 11 0 0 33 28 254
2017 Non-supervisor 5 16 39 25 14 1 1 39 21 609

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 34 15 9 6 2 0 70 14 253
2017 Non-supervisor 32 39 12 8 4 4 0 75 13 611

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 37 12 8 10 2 0 70 18 254
2017 Non-supervisor 27 38 15 10 8 2 0 66 18 610
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 14 86 254
2017 Non-supervisor 18 82 611
2014 Supervisor 16 84 289
2014 Non-supervisor 16 84 789

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 71 29 38
2017 Non-supervisor 83 17 108
2014 Supervisor 87 13 46
2014 Non-supervisor 81 19 124

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 62 22 8 4 4 0 0 84 9 27
2017 Non-supervisor 58 31 3 4 2 0 2 91 6 90
2014 Supervisor 78 18 0 5 0 0 0 95 5 40
2014 Non-supervisor 66 20 5 6 2 0 1 87 8 100
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 37 28 18 6 9 1 1 38 62 254
2017 Non-supervisor 30 27 18 10 10 3 2 32 68 611

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 21 153
2017 Non-supervisor 29 391

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 29 153
2017 Non-supervisor 35 391

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 13 153
2017 Non-supervisor 21 391

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 42 153
2017 Non-supervisor 36 391

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 3 153
2017 Non-supervisor 7 391

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 50 153
2017 Non-supervisor 42 391

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 7 54 18 7 4 10 151
2017 Non-supervisor 9 55 14 7 3 12 383

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 40 27 7 5 15 1 5 71 21 154
2017 Non-supervisor 28 25 12 15 10 1 9 60 27 395

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 4 11 9 13 35 4 24 21 66 154
2017 Non-supervisor 6 11 14 14 35 4 17 22 61 394
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