2017 Public Service Employee Survey Results for Micro-organizations combined by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 49 40 1 7 2 0 0 89 10 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 34 1 3 4 0 0 92 7 171
2017 University certificate or diploma below the bachelor's level 60 33 0 7 0 0 0 93 7 32
2017 Bachelor's degree 50 39 3 5 2 0 0 89 8 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 41 5 8 3 0 0 84 11 282
2014 Secondary or high school graduation certificate or equivalent or less 53 34 7 6 0 0 0 87 6 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 36 3 2 2 0 0 93 3 259
2014 University certificate or diploma below the bachelor's level 40 49 4 7 0 0 0 89 7 57
2014 Bachelor's degree 48 40 2 7 3 0 0 88 10 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 35 3 6 2 0 2 88 8 323
2011 Secondary or high school graduation certificate or equivalent or less 56 36 2 4 2 0 1 93 5 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 35 4 7 0 0 0 89 7 239
2011 University certificate or diploma below the bachelor's level 44 36 8 10 2 0 0 80 12 57
2011 Bachelor's degree 43 45 3 6 3 0 0 88 9 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 43 2 8 1 0 0 88 10 277
2008 Secondary or high school graduation certificate or equivalent or less 56 37 2 2 2 0 0 94 5 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 40 3 5 1 0 0 91 5 146
2008 University certificate or diploma below the bachelor's level 50 39 0 0 11 0 0 89 11 28
2008 Bachelor's degree 42 41 5 10 3 0 0 83 13 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 37 3 7 1 1 0 89 8 193

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 22 2 1 2 0 1 95 3 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 79 16 0 1 2 0 2 97 3 170
2017 University certificate or diploma below the bachelor's level 82 15 3 0 0 0 0 97 0 32
2017 Bachelor's degree 76 15 5 2 1 1 1 93 3 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 19 4 1 0 1 0 94 2 280
2014 Secondary or high school graduation certificate or equivalent or less 76 19 3 2 0 0 1 96 2 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 75 21 2 2 1 0 0 95 3 259
2014 University certificate or diploma below the bachelor's level 63 23 7 2 4 2 0 88 5 57
2014 Bachelor's degree 77 17 3 1 2 0 1 94 3 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 78 13 3 2 1 0 2 93 3 322
2011 Secondary or high school graduation certificate or equivalent or less 74 18 3 2 1 1 1 93 3 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 73 21 4 2 0 0 0 94 2 239
2011 University certificate or diploma below the bachelor's level 72 17 3 6 2 0 0 89 7 57
2011 Bachelor's degree 74 17 4 3 1 0 1 92 4 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 71 18 2 5 1 1 0 92 6 276
2008 Secondary or high school graduation certificate or equivalent or less 75 17 5 2 2 0 0 92 4 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 73 20 4 1 1 0 1 94 2 147
2008 University certificate or diploma below the bachelor's level 54 39 7 0 0 0 0 93 0 28
2008 Bachelor's degree 72 19 5 2 1 0 1 91 3 189
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 70 20 5 4 1 1 0 91 4 194

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 65 23 1 5 4 1 1 90 9 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 21 3 6 2 0 2 90 7 171
2017 University certificate or diploma below the bachelor's level 72 15 7 4 2 0 0 87 6 32
2017 Bachelor's degree 72 15 3 7 1 0 1 88 9 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 65 17 6 8 3 0 0 82 12 281
2014 Secondary or high school graduation certificate or equivalent or less 65 23 4 4 4 0 0 88 7 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 18 4 7 2 0 2 87 9 259
2014 University certificate or diploma below the bachelor's level 74 9 2 11 4 0 2 84 14 57
2014 Bachelor's degree 66 20 5 4 3 0 1 87 8 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 69 16 3 7 3 0 2 87 9 323
2011 Secondary or high school graduation certificate or equivalent or less 62 25 4 5 2 0 2 88 7 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 26 7 4 2 0 4 87 6 239
2011 University certificate or diploma below the bachelor's level 58 21 7 8 5 0 2 80 13 57
2011 Bachelor's degree 66 20 5 6 2 0 2 87 8 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 63 18 4 9 6 0 1 82 14 276
2008 Secondary or high school graduation certificate or equivalent or less 60 24 6 5 6 0 0 83 11 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 26 8 8 3 0 1 80 12 147
2008 University certificate or diploma below the bachelor's level 46 39 4 11 0 0 0 86 11 28
2008 Bachelor's degree 56 25 6 11 2 0 2 82 12 189
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 66 16 5 9 3 1 0 83 12 194

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 29 2 8 2 0 0 88 10 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 28 3 6 5 0 0 85 11 170
2017 University certificate or diploma below the bachelor's level 61 18 8 9 4 0 0 79 13 32
2017 Bachelor's degree 63 25 4 5 4 0 0 87 9 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 27 5 8 4 0 0 82 13 281
2014 Secondary or high school graduation certificate or equivalent or less 62 25 4 7 2 0 0 87 9 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 28 5 4 6 0 0 85 10 259
2014 University certificate or diploma below the bachelor's level 49 25 11 7 9 0 0 74 16 57
2014 Bachelor's degree 53 27 5 8 7 0 0 80 15 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 19 5 8 5 0 3 82 13 323
2011 Secondary or high school graduation certificate or equivalent or less 49 35 4 6 4 0 1 85 11 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 24 6 9 7 0 1 78 16 238
2011 University certificate or diploma below the bachelor's level 42 36 10 4 8 0 0 77 13 56
2011 Bachelor's degree 50 31 7 7 5 0 0 81 12 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 32 6 5 2 1 0 87 7 276

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 31 13 8 7 0 2 72 15 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 44 4 8 4 1 1 84 12 171
2017 University certificate or diploma below the bachelor's level 47 37 9 7 0 0 0 84 7 32
2017 Bachelor's degree 40 35 8 9 7 1 1 76 16 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 31 11 8 8 0 0 74 16 281
2014 Secondary or high school graduation certificate or equivalent or less 50 29 6 9 4 0 1 80 13 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 37 7 8 3 0 0 82 11 259
2014 University certificate or diploma below the bachelor's level 44 26 11 11 7 0 2 71 18 57
2014 Bachelor's degree 42 31 9 11 6 0 1 73 17 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 26 12 9 5 0 2 73 14 323
2011 Secondary or high school graduation certificate or equivalent or less 40 34 9 6 6 1 3 78 13 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 37 13 8 5 1 1 73 14 238
2011 University certificate or diploma below the bachelor's level 30 43 7 10 10 0 0 73 20 57
2011 Bachelor's degree 28 38 12 12 6 1 3 69 19 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 35 12 8 6 0 4 73 14 277
2008 Secondary or high school graduation certificate or equivalent or less 38 41 13 4 2 0 2 81 6 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 41 12 8 4 0 1 75 12 147
2008 University certificate or diploma below the bachelor's level 32 25 21 18 4 0 0 57 21 28
2008 Bachelor's degree 30 37 12 11 8 1 1 68 19 189
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 30 12 8 6 1 4 74 14 194

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 55 32 7 1 4 0 1 88 5 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 38 10 8 2 1 0 80 10 171
2017 University certificate or diploma below the bachelor's level 59 26 4 10 0 0 0 86 10 32
2017 Bachelor's degree 48 35 8 5 3 0 0 84 8 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 65 25 5 4 1 0 0 89 6 281
2014 Secondary or high school graduation certificate or equivalent or less 47 30 14 6 3 0 0 77 9 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 34 12 6 2 0 0 80 8 259
2014 University certificate or diploma below the bachelor's level 49 32 5 7 7 0 0 81 14 57
2014 Bachelor's degree 45 34 11 6 3 0 0 80 9 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 30 4 5 3 0 0 88 8 323
2011 Secondary or high school graduation certificate or equivalent or less 48 37 6 5 1 1 3 88 6 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 34 14 5 4 1 0 77 9 238
2011 University certificate or diploma below the bachelor's level 52 32 11 3 2 0 0 84 5 57
2011 Bachelor's degree 45 31 10 9 5 0 0 76 14 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 28 8 6 2 0 0 85 8 276
2008 Secondary or high school graduation certificate or equivalent or less 43 37 14 3 4 0 0 79 7 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 43 9 5 3 0 0 82 9 147
2008 University certificate or diploma below the bachelor's level 39 39 14 7 0 0 0 79 7 28
2008 Bachelor's degree 33 39 14 10 4 1 0 72 14 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 30 8 5 2 1 0 85 7 194

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 31 11 2 2 0 0 84 5 85
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 37 8 4 2 1 0 85 6 171
2017 University certificate or diploma below the bachelor's level 66 26 0 6 2 0 0 91 9 32
2017 Bachelor's degree 50 39 4 5 2 0 0 89 7 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 65 26 3 2 3 0 0 91 5 282
2014 Secondary or high school graduation certificate or equivalent or less 56 30 8 4 3 0 0 86 6 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 33 8 5 3 0 0 85 8 259
2014 University certificate or diploma below the bachelor's level 56 28 7 5 4 0 0 84 9 57
2014 Bachelor's degree 55 30 7 6 3 0 0 85 9 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 29 4 5 2 0 0 90 7 323
2011 Secondary or high school graduation certificate or equivalent or less 55 30 9 3 2 0 1 85 6 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 36 8 6 3 0 0 83 9 239
2011 University certificate or diploma below the bachelor's level 51 30 12 3 2 0 2 83 5 57
2011 Bachelor's degree 46 35 10 6 4 0 0 81 10 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 32 4 5 2 0 1 89 7 277
2008 Secondary or high school graduation certificate or equivalent or less 52 36 8 1 4 0 0 88 5 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 37 7 5 3 0 0 84 8 147
2008 University certificate or diploma below the bachelor's level 57 25 11 0 7 0 0 82 7 28
2008 Bachelor's degree 45 37 7 5 4 0 1 83 10 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 32 6 2 2 1 0 91 4 194

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 58 34 6 1 1 0 0 91 3 85
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 35 5 3 2 0 0 91 4 171
2017 University certificate or diploma below the bachelor's level 59 27 4 7 2 0 0 87 9 32
2017 Bachelor's degree 57 31 5 5 2 0 0 88 7 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 27 9 5 2 0 0 84 7 282
2014 Secondary or high school graduation certificate or equivalent or less 58 27 8 6 0 0 1 86 6 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 32 7 3 1 0 0 89 4 259
2014 University certificate or diploma below the bachelor's level 57 29 9 5 0 0 0 86 5 56
2014 Bachelor's degree 56 31 5 5 2 0 0 88 7 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 26 6 4 2 0 2 88 6 323

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 52 29 12 3 3 0 1 82 6 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 31 5 7 2 1 0 86 9 171
2017 University certificate or diploma below the bachelor's level 68 11 11 10 0 0 0 79 10 32
2017 Bachelor's degree 51 33 5 6 4 1 0 85 10 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 26 5 7 5 0 0 83 11 282
2014 Secondary or high school graduation certificate or equivalent or less 51 30 6 5 6 1 0 82 12 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 27 7 7 4 0 1 82 12 259
2014 University certificate or diploma below the bachelor's level 54 23 9 9 5 0 0 77 14 57
2014 Bachelor's degree 46 33 10 5 5 0 1 80 10 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 29 7 7 5 0 2 81 11 322
2011 Secondary or high school graduation certificate or equivalent or less 50 25 7 10 5 0 2 77 15 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 29 8 9 4 0 1 78 14 239
2011 University certificate or diploma below the bachelor's level 33 32 19 9 6 2 0 66 15 57
2011 Bachelor's degree 43 34 8 8 3 0 3 80 12 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 30 8 9 6 0 2 76 16 277

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 33 32 8 5 7 6 10 76 14 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 23 8 4 4 3 12 81 9 171
2017 University certificate or diploma below the bachelor's level 44 23 3 11 3 0 16 80 17 32
2017 Bachelor's degree 47 21 8 7 4 2 11 78 12 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 19 11 7 8 2 24 66 19 282
2014 Secondary or high school graduation certificate or equivalent or less 44 14 11 4 10 1 17 71 16 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 25 7 5 4 2 12 81 10 259
2014 University certificate or diploma below the bachelor's level 37 23 7 9 11 2 12 69 22 57
2014 Bachelor's degree 36 22 7 10 7 2 16 70 20 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 19 8 10 10 2 28 60 28 323
2011 Secondary or high school graduation certificate or equivalent or less 39 22 9 8 8 0 13 71 18 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 21 13 7 10 2 16 63 21 239
2011 University certificate or diploma below the bachelor's level 33 26 11 6 16 2 6 64 23 57
2011 Bachelor's degree 28 28 10 7 10 1 15 68 20 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 21 11 9 13 2 23 56 30 277
2008 Secondary or high school graduation certificate or equivalent or less 43 20 10 5 8 1 12 73 16 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 23 9 6 8 0 8 75 16 146
2008 University certificate or diploma below the bachelor's level 39 21 11 11 7 4 7 68 20 28
2008 Bachelor's degree 31 24 11 13 7 3 11 63 24 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 18 9 9 13 2 29 56 31 194

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 49 4 7 2 0 0 87 9 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 40 10 7 3 1 0 80 10 171
2017 University certificate or diploma below the bachelor's level 63 30 3 0 4 0 0 93 4 31
2017 Bachelor's degree 38 42 8 8 4 0 0 81 12 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 35 5 3 2 0 0 89 5 282
2014 Secondary or high school graduation certificate or equivalent or less 37 44 12 4 3 0 0 81 7 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 36 13 8 2 0 0 77 10 259
2014 University certificate or diploma below the bachelor's level 51 25 11 9 5 0 0 75 14 57
2014 Bachelor's degree 37 40 9 9 4 0 0 78 13 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 34 7 7 3 0 0 82 10 323
2011 Secondary or high school graduation certificate or equivalent or less 40 42 8 5 4 0 1 83 9 158
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 35 14 5 8 0 0 74 12 239
2011 University certificate or diploma below the bachelor's level 44 27 16 5 8 0 0 71 13 57
2011 Bachelor's degree 32 40 12 10 5 0 0 72 15 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 35 8 9 3 0 1 80 12 277
2008 Secondary or high school graduation certificate or equivalent or less 46 40 8 3 4 0 0 85 7 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 39 12 3 3 1 0 81 7 145
2008 University certificate or diploma below the bachelor's level 50 21 18 7 4 0 0 71 11 28
2008 Bachelor's degree 28 41 15 11 5 0 0 69 16 189
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 35 10 4 4 1 0 82 8 192

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 35 35 9 11 10 0 0 70 21 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 32 18 9 7 1 0 66 16 170
2017 University certificate or diploma below the bachelor's level 46 39 9 0 6 0 0 85 6 32
2017 Bachelor's degree 34 39 11 8 7 0 0 73 16 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 37 9 10 7 0 0 74 17 282
2014 Secondary or high school graduation certificate or equivalent or less 35 36 11 9 9 0 1 71 18 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 35 11 13 7 0 0 69 20 259
2014 University certificate or diploma below the bachelor's level 30 28 18 18 7 0 0 58 25 57
2014 Bachelor's degree 33 34 11 14 8 0 0 67 22 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 32 10 11 7 0 3 71 18 323
2011 Secondary or high school graduation certificate or equivalent or less 33 35 13 8 10 0 1 69 18 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 36 15 9 11 1 0 64 20 239
2011 University certificate or diploma below the bachelor's level 25 35 13 11 16 0 0 60 27 57
2011 Bachelor's degree 30 37 12 13 7 1 0 68 20 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 37 11 12 10 0 1 66 22 277

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 39 9 6 5 1 0 79 12 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 41 10 13 4 1 0 73 17 171
2017 University certificate or diploma below the bachelor's level 46 41 6 3 4 0 0 87 7 32
2017 Bachelor's degree 36 40 10 8 6 0 0 76 14 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 38 8 9 7 0 0 75 16 282

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 52 33 6 3 5 1 0 87 7 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 35 9 3 2 1 0 86 5 170
2017 University certificate or diploma below the bachelor's level 67 26 3 0 4 0 0 93 4 31
2017 Bachelor's degree 51 37 6 3 3 0 0 87 7 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 31 2 4 4 0 0 91 7 282
2014 Secondary or high school graduation certificate or equivalent or less 60 34 4 2 1 0 0 94 3 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 34 7 2 2 0 0 89 4 259
2014 University certificate or diploma below the bachelor's level 61 28 2 2 5 2 0 91 7 57
2014 Bachelor's degree 53 33 6 4 3 0 0 87 8 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 27 6 4 1 0 0 88 5 322
2011 Secondary or high school graduation certificate or equivalent or less 54 37 4 3 1 0 1 93 4 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 37 10 4 1 0 1 84 6 239
2011 University certificate or diploma below the bachelor's level 55 29 8 2 4 2 0 86 6 57
2011 Bachelor's degree 50 30 8 7 4 0 0 81 11 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 32 7 4 1 1 0 87 6 277
2008 Secondary or high school graduation certificate or equivalent or less 54 34 10 0 2 0 0 88 2 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 35 7 2 3 1 1 87 6 146
2008 University certificate or diploma below the bachelor's level 54 39 4 0 4 0 0 93 4 28
2008 Bachelor's degree 45 43 7 4 1 0 0 88 4 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 63 30 4 1 2 1 0 94 2 194

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 41 28 13 9 7 3 0 71 17 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 35 11 12 5 1 0 72 17 171
2017 University certificate or diploma below the bachelor's level 51 35 5 5 4 0 0 86 9 32
2017 Bachelor's degree 33 39 12 9 7 0 0 72 16 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 30 9 7 8 0 0 76 15 282

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 34 5 0 1 0 0 94 1 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 29 12 0 1 0 0 87 1 170
2017 University certificate or diploma below the bachelor's level 65 28 3 4 0 0 0 93 4 32
2017 Bachelor's degree 51 37 7 3 2 0 0 88 5 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 69 24 5 1 1 0 0 93 2 280
2014 Secondary or high school graduation certificate or equivalent or less 73 20 4 1 1 0 0 94 2 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 22 8 1 1 0 0 90 2 259
2014 University certificate or diploma below the bachelor's level 74 12 5 5 4 0 0 86 9 57
2014 Bachelor's degree 63 27 7 3 1 0 0 90 3 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 69 23 6 2 1 0 0 92 3 323
2011 Secondary or high school graduation certificate or equivalent or less 66 25 6 1 1 0 1 91 3 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 66 22 9 2 1 0 0 88 3 238
2011 University certificate or diploma below the bachelor's level 61 24 7 8 0 0 0 85 8 57
2011 Bachelor's degree 56 34 7 1 2 0 0 90 4 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 29 7 3 0 0 0 90 3 277

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 37 44 6 5 8 0 0 81 13 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 34 10 12 5 1 0 73 17 170
2017 University certificate or diploma below the bachelor's level 64 17 6 10 2 0 0 81 13 32
2017 Bachelor's degree 36 39 9 12 4 0 0 75 16 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 31 6 6 6 0 0 81 13 280
2014 Secondary or high school graduation certificate or equivalent or less 35 45 9 4 7 0 0 80 12 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 39 12 12 4 0 1 71 16 259
2014 University certificate or diploma below the bachelor's level 37 32 9 7 16 0 0 68 23 57
2014 Bachelor's degree 30 40 11 11 7 0 1 71 18 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 32 6 10 7 0 1 78 17 323
2011 Secondary or high school graduation certificate or equivalent or less 38 34 14 9 5 0 1 72 14 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 34 15 11 6 0 0 69 16 237
2011 University certificate or diploma below the bachelor's level 31 26 16 11 16 0 0 56 27 56
2011 Bachelor's degree 33 39 10 10 9 0 0 72 18 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 33 8 7 7 1 1 78 14 277

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 40 35 12 7 7 0 0 75 14 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 34 11 7 6 1 0 76 13 169
2017 University certificate or diploma below the bachelor's level 53 31 10 3 4 0 0 83 7 32
2017 Bachelor's degree 37 43 10 7 4 0 0 79 11 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 27 6 10 6 0 0 78 16 279
2014 Secondary or high school graduation certificate or equivalent or less 47 36 9 5 2 1 0 84 7 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 36 12 9 3 0 0 76 12 259
2014 University certificate or diploma below the bachelor's level 37 37 9 7 11 0 0 74 18 57
2014 Bachelor's degree 39 33 13 9 7 0 0 72 15 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 32 12 9 5 0 2 74 14 323

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 47 27 9 8 9 0 0 74 17 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 35 13 4 6 1 0 77 9 170
2017 University certificate or diploma below the bachelor's level 59 28 6 7 0 0 0 87 7 32
2017 Bachelor's degree 38 39 14 6 2 1 0 77 9 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 29 9 7 8 0 0 76 14 280
2014 Secondary or high school graduation certificate or equivalent or less 41 41 8 5 5 0 0 81 11 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 33 12 8 2 0 0 77 10 259
2014 University certificate or diploma below the bachelor's level 33 40 5 9 12 0 0 74 21 57
2014 Bachelor's degree 35 40 8 10 6 1 1 76 16 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 26 11 8 4 1 2 76 13 323
2011 Secondary or high school graduation certificate or equivalent or less 42 39 7 8 3 0 1 82 11 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 35 13 7 4 0 1 76 11 238
2011 University certificate or diploma below the bachelor's level 24 48 10 12 6 0 0 72 18 57
2011 Bachelor's degree 40 39 10 5 4 1 1 81 10 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 38 10 8 3 0 1 79 11 277

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 40 10 3 4 0 0 83 7 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 34 11 5 2 1 0 81 7 170
2017 University certificate or diploma below the bachelor's level 58 35 3 0 4 0 0 93 4 32
2017 Bachelor's degree 43 38 9 8 2 0 0 81 10 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 30 7 4 2 0 0 87 6 279
2014 Secondary or high school graduation certificate or equivalent or less 53 35 5 4 3 0 0 88 6 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 30 13 5 2 0 0 80 7 259
2014 University certificate or diploma below the bachelor's level 53 30 4 7 7 0 0 82 14 57
2014 Bachelor's degree 45 35 10 7 3 0 0 80 10 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 31 7 5 4 0 0 85 8 323
2011 Secondary or high school graduation certificate or equivalent or less 46 41 7 4 1 0 1 87 5 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 36 8 5 5 0 0 82 10 239
2011 University certificate or diploma below the bachelor's level 44 34 10 8 3 0 0 79 11 57
2011 Bachelor's degree 40 43 6 7 4 0 0 83 11 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 38 5 7 2 0 0 86 9 276
2008 Secondary or high school graduation certificate or equivalent or less 46 43 5 2 5 0 0 89 6 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 34 11 5 3 0 0 81 8 146
2008 University certificate or diploma below the bachelor's level 39 32 21 7 0 0 0 71 7 28
2008 Bachelor's degree 34 41 13 9 2 0 1 75 12 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 35 10 3 1 1 0 85 4 194

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 32 10 5 2 0 5 83 7 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 36 15 7 2 0 3 75 10 171
2017 University certificate or diploma below the bachelor's level 44 33 15 0 5 0 4 79 5 32
2017 Bachelor's degree 38 33 17 8 2 0 2 72 10 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 37 14 9 5 0 1 71 14 282
2014 Secondary or high school graduation certificate or equivalent or less 48 33 10 6 4 0 0 81 10 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 34 11 6 2 0 2 81 8 259
2014 University certificate or diploma below the bachelor's level 35 37 16 9 4 0 0 72 12 57
2014 Bachelor's degree 40 32 16 6 5 0 1 74 11 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 33 16 7 6 0 3 70 14 323
2011 Secondary or high school graduation certificate or equivalent or less 43 35 12 5 2 0 2 80 8 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 38 13 5 4 0 2 77 10 238
2011 University certificate or diploma below the bachelor's level 43 19 25 4 8 0 0 62 13 56
2011 Bachelor's degree 34 38 16 7 4 0 0 73 11 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 35 12 11 8 0 2 68 19 277
2008 Secondary or high school graduation certificate or equivalent or less 37 38 15 8 2 0 0 75 10 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 35 16 7 6 0 1 70 14 147
2008 University certificate or diploma below the bachelor's level 32 43 21 0 4 0 0 75 4 28
2008 Bachelor's degree 32 33 21 8 6 0 0 65 14 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 35 18 11 5 1 2 66 16 194

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 12 15 31 27 8 2 5 38 29 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 17 35 19 13 1 4 33 30 170
2017 University certificate or diploma below the bachelor's level 13 13 43 14 10 0 8 25 28 32
2017 Bachelor's degree 7 21 37 20 12 0 3 33 28 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 17 38 20 15 1 2 36 24 280
2014 Secondary or high school graduation certificate or equivalent or less 11 21 32 19 13 1 4 33 33 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 6 26 30 22 14 0 2 37 32 259
2014 University certificate or diploma below the bachelor's level 14 25 33 9 16 0 4 25 40 57
2014 Bachelor's degree 8 22 33 18 15 1 3 35 31 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 16 30 27 15 1 5 44 24 323
2011 Secondary or high school graduation certificate or equivalent or less 12 28 29 19 8 0 4 29 41 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 26 32 18 8 0 5 28 39 234
2011 University certificate or diploma below the bachelor's level 15 28 31 19 5 0 2 25 43 57
2011 Bachelor's degree 11 17 38 19 10 1 3 31 30 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 5 20 36 24 13 0 3 38 25 277
2008 Secondary or high school graduation certificate or equivalent or less 15 25 33 17 7 0 4 25 41 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 25 31 21 10 0 2 31 38 147
2008 University certificate or diploma below the bachelor's level 14 36 25 18 4 0 4 22 52 28
2008 Bachelor's degree 12 25 29 23 9 2 1 32 38 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 12 35 28 13 1 3 44 20 194

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 7 11 29 18 24 2 8 47 20 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 6 15 22 25 23 6 3 53 23 169
2017 University certificate or diploma below the bachelor's level 8 11 24 27 18 0 11 51 22 32
2017 Bachelor's degree 7 18 25 22 22 1 4 47 26 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 16 27 23 22 2 3 47 24 280
2014 Secondary or high school graduation certificate or equivalent or less 6 9 25 27 24 4 5 56 17 112
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 17 22 29 23 2 3 55 22 259
2014 University certificate or diploma below the bachelor's level 14 14 27 27 18 0 0 45 29 56
2014 Bachelor's degree 7 14 27 21 26 2 2 49 23 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 14 23 26 25 1 4 54 22 322
2011 Secondary or high school graduation certificate or equivalent or less 8 14 29 26 19 0 4 47 23 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 15 25 24 17 2 5 44 28 235
2011 University certificate or diploma below the bachelor's level 15 14 24 29 15 2 2 46 29 57
2011 Bachelor's degree 12 16 23 24 17 2 5 45 31 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 15 24 25 21 2 3 49 26 277
2008 Secondary or high school graduation certificate or equivalent or less 9 11 38 19 18 1 5 39 21 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 12 26 18 21 4 7 43 28 146
2008 University certificate or diploma below the bachelor's level 14 18 25 25 7 0 11 36 36 28
2008 Bachelor's degree 11 16 29 21 18 3 2 41 28 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 11 17 34 24 2 5 63 19 193

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 10 11 23 23 21 3 9 50 24 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 12 26 27 20 3 4 50 23 170
2017 University certificate or diploma below the bachelor's level 10 18 22 23 20 3 3 46 30 32
2017 Bachelor's degree 10 13 26 23 22 1 4 48 24 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 13 22 24 25 1 4 52 25 280
2014 Secondary or high school graduation certificate or equivalent or less 11 13 24 28 19 1 4 50 25 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 3 12 28 27 22 2 5 53 17 259
2014 University certificate or diploma below the bachelor's level 16 11 30 18 25 0 0 43 27 56
2014 Bachelor's degree 10 15 23 24 22 1 4 49 27 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 10 25 24 28 0 5 54 19 322
2011 Secondary or high school graduation certificate or equivalent or less 10 21 26 19 15 0 9 37 35 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 15 29 18 17 3 7 38 29 235
2011 University certificate or diploma below the bachelor's level 15 12 37 27 7 0 2 35 28 56
2011 Bachelor's degree 14 16 26 25 15 1 3 41 32 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 15 19 25 26 1 3 53 27 277
2008 Secondary or high school graduation certificate or equivalent or less 10 16 29 22 16 1 5 41 28 129
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 11 26 24 19 2 4 47 25 144
2008 University certificate or diploma below the bachelor's level 14 14 32 18 14 0 7 35 31 28
2008 Bachelor's degree 13 16 26 26 15 2 2 43 31 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 11 20 25 32 2 4 60 19 194

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 7 9 21 27 25 2 9 58 18 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 3 11 24 33 24 3 2 60 15 171
2017 University certificate or diploma below the bachelor's level 6 5 31 32 19 0 6 54 13 32
2017 Bachelor's degree 5 13 26 31 21 1 2 54 19 284
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 5 12 32 25 22 1 2 49 18 280
2014 Secondary or high school graduation certificate or equivalent or less 3 13 23 37 20 0 5 59 16 112
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 3 9 25 34 25 0 4 62 13 257
2014 University certificate or diploma below the bachelor's level 5 16 34 27 18 0 0 45 21 56
2014 Bachelor's degree 3 14 29 26 24 1 2 52 18 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 4 12 23 35 21 0 4 59 17 322
2011 Secondary or high school graduation certificate or equivalent or less 6 13 26 34 15 0 6 53 20 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 9 33 25 19 2 5 47 18 237
2011 University certificate or diploma below the bachelor's level 4 24 28 31 8 2 3 42 29 57
2011 Bachelor's degree 6 14 29 30 17 0 3 49 21 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 10 26 31 25 1 2 57 16 277
2008 Secondary or high school graduation certificate or equivalent or less 6 12 34 22 22 0 4 46 19 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 12 24 27 21 1 4 50 24 147
2008 University certificate or diploma below the bachelor's level 7 25 36 18 14 0 0 32 32 28
2008 Bachelor's degree 10 12 34 26 18 1 0 45 21 189
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 4 12 29 28 23 1 4 53 16 194

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 10 14 22 25 21 2 4 50 27 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 13 24 22 21 1 5 45 29 169
2017 University certificate or diploma below the bachelor's level 4 23 26 15 26 0 6 43 29 32
2017 Bachelor's degree 10 21 27 21 17 1 3 39 32 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 18 27 20 16 2 5 39 32 280
2014 Secondary or high school graduation certificate or equivalent or less 13 15 30 15 17 0 9 35 31 112
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 16 25 22 23 2 3 47 26 259
2014 University certificate or diploma below the bachelor's level 18 23 25 20 14 0 0 34 41 56
2014 Bachelor's degree 14 17 27 16 21 1 3 39 33 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 23 21 16 20 2 6 39 38 322
2011 Secondary or high school graduation certificate or equivalent or less 14 16 21 27 16 1 5 46 32 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 22 23 17 15 2 7 34 41 237
2011 University certificate or diploma below the bachelor's level 24 20 23 15 16 0 2 32 44 57
2011 Bachelor's degree 17 19 24 23 13 1 4 38 37 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 19 26 18 14 2 2 33 40 277
2008 Secondary or high school graduation certificate or equivalent or less 12 20 25 18 17 2 6 38 35 127
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 17 29 17 18 0 8 37 31 145
2008 University certificate or diploma below the bachelor's level 7 36 21 21 11 0 4 33 44 28
2008 Bachelor's degree 12 21 25 22 14 1 6 38 35 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 16 24 23 20 2 6 46 28 194

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 7 14 30 17 24 2 6 45 22 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 14 22 26 22 4 4 52 24 171
2017 University certificate or diploma below the bachelor's level 4 11 15 35 18 3 14 64 18 32
2017 Bachelor's degree 7 14 29 23 21 2 4 47 22 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 15 25 23 22 2 5 48 25 280
2014 Secondary or high school graduation certificate or equivalent or less 8 14 15 21 29 3 11 57 25 111
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 3 12 19 32 26 2 5 63 16 259
2014 University certificate or diploma below the bachelor's level 7 20 30 21 20 0 2 42 27 56
2014 Bachelor's degree 5 13 25 27 25 2 3 55 18 319
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 11 26 26 23 3 6 53 18 323
2011 Secondary or high school graduation certificate or equivalent or less 13 13 26 21 19 1 8 43 29 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 19 17 25 17 4 8 48 32 235
2011 University certificate or diploma below the bachelor's level 20 16 26 18 16 0 3 35 38 56
2011 Bachelor's degree 13 15 28 22 17 1 5 42 29 262
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 15 26 27 16 2 3 45 28 275
2008 Secondary or high school graduation certificate or equivalent or less 15 19 24 24 12 2 5 39 36 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 17 21 24 13 4 9 43 33 146
2008 University certificate or diploma below the bachelor's level 14 21 29 11 7 7 11 22 43 28
2008 Bachelor's degree 9 21 31 18 15 3 3 35 32 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 15 33 28 11 4 3 42 23 193

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 9 5 24 28 23 1 9 57 17 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 6 9 34 24 19 3 5 47 17 169
2017 University certificate or diploma below the bachelor's level 9 11 18 31 20 3 8 57 22 32
2017 Bachelor's degree 7 13 31 26 19 3 2 47 21 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 12 25 25 23 3 4 51 21 281
2014 Secondary or high school graduation certificate or equivalent or less 7 12 30 22 22 2 6 47 21 111
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 15 25 27 23 3 3 52 21 256
2014 University certificate or diploma below the bachelor's level 14 18 29 21 14 2 2 37 33 56
2014 Bachelor's degree 9 14 31 23 19 2 3 44 24 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 16 27 23 22 0 4 47 25 322
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 71 17 5 3 2 0 1 89 6 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 66 16 5 4 4 1 5 87 8 171
2017 University certificate or diploma below the bachelor's level 77 16 3 4 0 0 0 93 4 32
2017 Bachelor's degree 70 19 1 6 1 0 3 92 7 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 67 18 5 6 2 0 2 87 8 281
2014 Secondary or high school graduation certificate or equivalent or less 72 21 2 4 1 0 1 94 4 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 74 15 3 4 3 0 2 91 7 259
2014 University certificate or diploma below the bachelor's level 65 21 4 2 4 0 5 91 6 57
2014 Bachelor's degree 70 17 5 3 2 0 2 90 5 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 13 2 5 3 0 2 89 8 322
2011 Secondary or high school graduation certificate or equivalent or less 73 20 2 2 2 0 1 94 4 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 71 20 5 2 2 0 2 92 3 238
2011 University certificate or diploma below the bachelor's level 64 22 5 4 5 0 0 86 9 56
2011 Bachelor's degree 72 16 5 4 2 0 1 89 6 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 68 17 2 8 2 1 2 88 10 276
2008 Secondary or high school graduation certificate or equivalent or less 63 17 7 5 6 0 2 82 11 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 18 6 4 1 1 2 89 5 147
2008 University certificate or diploma below the bachelor's level 57 18 4 4 7 0 11 84 12 28
2008 Bachelor's degree 60 23 4 6 4 0 4 86 10 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 66 18 6 5 2 1 2 87 7 194

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 34 25 18 4 11 7 2 64 16 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 28 18 8 7 6 4 64 17 171
2017 University certificate or diploma below the bachelor's level 45 24 11 6 3 3 9 77 10 32
2017 Bachelor's degree 32 29 16 7 7 4 5 67 16 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 28 12 8 8 7 4 68 18 282
2014 Secondary or high school graduation certificate or equivalent or less 33 33 9 9 9 4 4 71 19 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 27 16 12 7 4 3 63 20 259
2014 University certificate or diploma below the bachelor's level 26 21 19 11 16 5 2 51 28 57
2014 Bachelor's degree 29 24 16 12 10 4 6 58 24 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 31 7 9 7 3 6 75 17 323

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 25 8 6 9 0 0 77 15 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 23 9 10 4 1 1 77 14 171
2017 University certificate or diploma below the bachelor's level 63 12 14 9 3 0 0 75 11 32
2017 Bachelor's degree 44 31 11 8 6 0 0 76 14 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 25 5 8 7 1 0 80 15 281
2014 Secondary or high school graduation certificate or equivalent or less 46 31 7 9 6 1 0 78 15 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 27 10 11 5 0 0 74 16 259
2014 University certificate or diploma below the bachelor's level 37 39 9 4 12 0 0 75 16 57
2014 Bachelor's degree 41 26 11 11 8 1 1 69 19 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 23 7 7 5 0 2 80 13 323

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 39 6 6 10 0 0 79 16 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 35 13 6 5 2 1 76 11 171
2017 University certificate or diploma below the bachelor's level 46 29 17 3 3 3 0 77 5 32
2017 Bachelor's degree 40 34 10 11 3 1 1 75 14 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 34 6 6 4 0 1 83 11 280
2014 Secondary or high school graduation certificate or equivalent or less 38 41 7 12 2 1 0 79 13 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 39 10 8 4 1 2 76 13 259
2014 University certificate or diploma below the bachelor's level 26 42 16 9 4 2 2 71 13 57
2014 Bachelor's degree 38 36 9 10 3 1 2 76 14 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 32 5 7 4 1 2 84 11 323
2011 Secondary or high school graduation certificate or equivalent or less 39 38 10 8 2 1 1 79 10 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 32 12 10 9 2 1 68 20 239
2011 University certificate or diploma below the bachelor's level 38 34 9 9 8 0 2 74 17 57
2011 Bachelor's degree 39 32 11 9 5 3 1 74 15 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 29 9 7 2 1 0 81 10 277
2008 Secondary or high school graduation certificate or equivalent or less 37 33 10 8 7 1 5 74 15 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 35 7 8 7 1 1 76 16 147
2008 University certificate or diploma below the bachelor's level 32 43 14 7 4 0 0 75 11 28
2008 Bachelor's degree 34 39 10 9 4 3 0 76 14 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 31 3 7 2 3 1 88 9 194

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 24 8 5 9 10 0 76 15 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 27 12 9 5 9 1 71 15 170
2017 University certificate or diploma below the bachelor's level 36 31 14 9 3 7 0 72 13 32
2017 Bachelor's degree 40 26 12 8 6 8 1 72 15 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 25 7 9 7 5 1 75 17 282
2014 Secondary or high school graduation certificate or equivalent or less 32 36 12 7 6 6 0 73 14 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 30 14 8 4 8 2 71 14 259
2014 University certificate or diploma below the bachelor's level 32 21 14 16 5 11 2 60 24 57
2014 Bachelor's degree 39 26 9 10 7 8 2 72 19 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 19 8 8 7 5 4 75 16 322
2011 Secondary or high school graduation certificate or equivalent or less 40 25 14 8 4 7 1 71 14 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 23 14 7 11 6 1 67 19 238
2011 University certificate or diploma below the bachelor's level 35 32 9 10 10 3 2 70 21 57
2011 Bachelor's degree 39 26 9 9 8 7 1 71 19 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 23 9 5 6 7 1 79 11 276
2008 Secondary or high school graduation certificate or equivalent or less 46 20 11 11 6 2 4 70 19 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 22 13 7 7 2 1 71 15 147
2008 University certificate or diploma below the bachelor's level 36 25 18 18 0 4 0 63 19 28
2008 Bachelor's degree 34 24 14 8 8 11 2 66 18 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 20 11 6 3 8 2 78 10 194

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 18 29 13 11 10 15 3 58 26 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 23 22 13 6 16 3 49 24 169
2017 University certificate or diploma below the bachelor's level 25 23 19 12 0 19 2 61 15 32
2017 Bachelor's degree 18 23 19 13 9 17 2 50 27 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 29 11 10 9 17 5 60 26 282
2014 Secondary or high school graduation certificate or equivalent or less 17 26 13 7 9 23 5 60 23 112
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 21 17 13 14 16 3 47 32 259
2014 University certificate or diploma below the bachelor's level 16 21 19 12 16 14 2 44 33 57
2014 Bachelor's degree 15 21 16 16 11 14 7 45 35 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 27 12 15 10 11 6 57 29 323

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 57 32 6 1 5 0 0 88 6 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 37 6 6 1 0 0 88 6 170
2017 University certificate or diploma below the bachelor's level 54 29 7 7 3 0 0 83 10 32
2017 Bachelor's degree 48 38 5 5 4 0 0 86 8 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 29 4 8 4 0 0 85 11 281
2014 Secondary or high school graduation certificate or equivalent or less 48 38 5 5 4 0 0 86 9 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 34 7 7 3 0 0 82 11 259
2014 University certificate or diploma below the bachelor's level 35 37 9 12 7 0 0 72 19 57
2014 Bachelor's degree 45 34 8 8 4 1 0 80 12 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 29 7 6 2 0 2 85 7 323
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 37 8 7 4 0 1 81 11 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 28 13 7 4 2 1 76 11 171
2017 University certificate or diploma below the bachelor's level 53 24 11 13 0 0 0 76 13 32
2017 Bachelor's degree 43 34 10 7 5 0 1 78 12 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 32 8 10 5 0 3 76 16 282
2014 Secondary or high school graduation certificate or equivalent or less 49 29 12 5 4 0 0 78 10 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 31 11 6 4 0 0 79 10 259
2014 University certificate or diploma below the bachelor's level 46 21 18 14 2 0 0 67 16 57
2014 Bachelor's degree 40 36 12 5 6 0 1 77 11 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 34 7 8 6 0 5 78 15 323
2011 Secondary or high school graduation certificate or equivalent or less 44 28 13 8 6 0 2 73 14 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 33 11 10 8 0 1 72 18 239
2011 University certificate or diploma below the bachelor's level 28 36 14 15 3 2 2 67 19 57
2011 Bachelor's degree 35 39 11 8 6 0 1 75 14 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 32 11 11 5 1 3 71 17 276
2008 Secondary or high school graduation certificate or equivalent or less 42 29 13 8 6 2 0 73 14 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 38 13 5 10 0 0 72 15 147
2008 University certificate or diploma below the bachelor's level 36 18 25 11 7 0 4 56 19 28
2008 Bachelor's degree 31 34 13 13 7 1 0 66 21 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 34 9 11 7 2 7 71 19 194

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 49 26 9 3 5 5 2 81 9 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 28 11 3 4 4 1 81 7 171
2017 University certificate or diploma below the bachelor's level 63 28 7 0 3 0 0 90 3 32
2017 Bachelor's degree 48 31 9 5 5 1 1 80 10 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 25 10 8 4 1 3 78 12 282
2014 Secondary or high school graduation certificate or equivalent or less 49 29 11 4 4 1 2 81 8 112
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 27 10 4 3 0 1 82 8 259
2014 University certificate or diploma below the bachelor's level 51 19 18 5 5 0 2 71 11 57
2014 Bachelor's degree 51 28 8 6 4 2 2 82 10 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 27 10 5 4 1 5 81 9 322
2011 Secondary or high school graduation certificate or equivalent or less 44 28 16 6 3 1 2 74 10 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 29 11 7 8 2 1 74 15 239
2011 University certificate or diploma below the bachelor's level 28 34 10 13 10 4 2 66 23 57
2011 Bachelor's degree 44 30 9 8 6 1 1 76 14 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 29 12 6 4 2 4 76 11 276
2008 Secondary or high school graduation certificate or equivalent or less 48 25 12 5 5 4 0 76 11 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 31 14 3 9 2 0 73 13 147
2008 University certificate or diploma below the bachelor's level 50 21 11 11 4 0 4 74 15 28
2008 Bachelor's degree 36 31 13 7 9 4 0 70 16 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 29 9 8 5 4 6 76 15 194

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 49 32 9 4 4 0 1 82 8 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 30 12 4 4 0 0 79 9 171
2017 University certificate or diploma below the bachelor's level 51 34 6 6 3 0 0 85 8 32
2017 Bachelor's degree 42 39 8 7 3 1 1 81 11 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 28 7 6 6 1 4 81 12 280
2014 Secondary or high school graduation certificate or equivalent or less 51 32 9 4 4 0 0 83 8 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 32 7 7 2 0 0 83 10 259
2014 University certificate or diploma below the bachelor's level 42 32 12 9 5 0 0 74 14 57
2014 Bachelor's degree 45 31 10 6 6 0 1 77 12 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 27 11 9 4 0 5 74 14 323
2011 Secondary or high school graduation certificate or equivalent or less 47 25 12 6 8 1 1 73 14 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 29 8 8 6 1 0 77 15 238
2011 University certificate or diploma below the bachelor's level 25 34 15 12 11 2 2 61 24 57
2011 Bachelor's degree 38 38 8 9 6 0 1 77 15 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 33 8 10 7 0 4 74 17 275
2008 Secondary or high school graduation certificate or equivalent or less 39 37 12 5 5 2 0 77 11 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 35 9 7 11 1 0 73 18 147
2008 University certificate or diploma below the bachelor's level 39 29 18 7 4 0 4 70 11 28
2008 Bachelor's degree 33 34 11 12 10 1 0 68 22 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 30 10 7 6 2 7 75 14 194

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 82 14 1 2 0 0 0 96 2 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 79 11 4 2 2 0 2 92 4 171
2017 University certificate or diploma below the bachelor's level 90 7 0 0 0 0 3 100 0 32
2017 Bachelor's degree 80 11 3 1 1 0 3 94 3 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 82 9 3 2 0 0 4 95 2 281
2014 Secondary or high school graduation certificate or equivalent or less 82 12 1 2 1 0 2 96 3 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 83 11 2 3 0 0 2 95 3 259
2014 University certificate or diploma below the bachelor's level 77 12 4 2 2 0 4 93 4 57
2014 Bachelor's degree 83 8 2 3 1 0 2 93 4 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 80 9 2 2 2 0 5 94 4 323
2011 Secondary or high school graduation certificate or equivalent or less 79 14 4 0 2 0 2 94 2 158
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 82 10 1 3 2 0 2 94 5 239
2011 University certificate or diploma below the bachelor's level 68 15 10 2 3 0 2 84 5 57
2011 Bachelor's degree 81 11 2 2 2 0 2 94 4 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 80 9 2 3 1 1 4 94 4 276
2008 Secondary or high school graduation certificate or equivalent or less 81 9 2 5 2 0 2 91 6 130
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 78 10 5 4 1 0 1 89 6 147
2008 University certificate or diploma below the bachelor's level 71 14 0 4 4 0 7 92 8 28
2008 Bachelor's degree 74 12 4 6 1 0 3 88 8 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 74 12 2 4 1 1 6 92 6 193

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 22 5 4 5 0 1 86 9 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 22 5 6 2 1 3 86 9 169
2017 University certificate or diploma below the bachelor's level 68 17 5 3 4 3 0 88 7 31
2017 Bachelor's degree 59 24 5 4 3 2 3 88 7 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 22 4 3 4 2 6 88 8 282
2014 Secondary or high school graduation certificate or equivalent or less 49 19 6 5 12 3 6 75 18 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 21 7 2 3 0 4 87 6 259
2014 University certificate or diploma below the bachelor's level 54 19 12 9 4 2 0 75 13 57
2014 Bachelor's degree 56 17 6 5 8 3 5 80 14 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 21 4 5 5 4 10 84 12 322
2011 Secondary or high school graduation certificate or equivalent or less 49 14 12 6 11 2 7 69 18 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 28 7 6 9 1 5 77 16 236
2011 University certificate or diploma below the bachelor's level 25 30 11 9 12 6 7 63 24 57
2011 Bachelor's degree 39 28 9 7 9 3 5 73 17 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 25 6 10 6 2 9 76 18 276

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 58 27 9 1 4 0 0 85 5 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 23 4 7 3 3 0 86 10 169
2017 University certificate or diploma below the bachelor's level 77 11 6 5 0 0 0 88 5 32
2017 Bachelor's degree 60 25 7 5 2 0 1 86 7 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 21 7 5 6 0 3 82 11 282

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 24 4 3 4 1 1 88 8 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 23 7 2 4 1 0 86 6 169
2017 University certificate or diploma below the bachelor's level 74 23 0 3 0 0 0 97 3 32
2017 Bachelor's degree 58 25 9 4 3 0 1 84 6 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 23 7 4 4 0 3 85 8 282

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 20 8 5 5 0 1 82 10 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 25 9 4 3 0 0 83 8 169
2017 University certificate or diploma below the bachelor's level 71 15 4 8 3 0 0 85 11 32
2017 Bachelor's degree 51 28 9 7 4 0 1 80 11 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 25 8 9 5 0 3 79 14 282
2014 Secondary or high school graduation certificate or equivalent or less 58 26 6 5 4 0 0 84 10 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 24 6 5 4 0 0 86 9 257
2014 University certificate or diploma below the bachelor's level 54 18 18 4 7 0 0 72 11 57
2014 Bachelor's degree 50 28 11 5 6 0 1 79 11 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 23 11 7 3 0 4 78 11 323
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 32 40 11 8 9 0 0 72 17 12
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 32 14 16 0 0 9 68 17 32
2017 Bachelor's degree 27 41 11 9 4 0 8 74 14 82
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 26 9 4 6 2 10 79 11 114
2014 Secondary or high school graduation certificate or equivalent or less 47 37 5 5 0 0 5 89 6 19
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 24 10 12 2 5 10 71 17 41
2014 University certificate or diploma below the bachelor's level 31 54 0 15 0 0 0 85 15 13
2014 Bachelor's degree 36 31 15 2 2 6 8 78 5 88
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 36 7 5 4 1 13 82 10 129

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 36 6 7 7 0 0 80 14 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 35 18 7 4 7 0 69 12 171
2017 University certificate or diploma below the bachelor's level 45 29 14 12 0 0 0 74 12 32
2017 Bachelor's degree 34 32 13 12 7 2 0 67 20 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 28 11 6 10 3 1 72 17 282
2014 Secondary or high school graduation certificate or equivalent or less 39 35 11 5 8 3 0 75 14 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 33 13 11 5 2 0 70 17 258
2014 University certificate or diploma below the bachelor's level 28 35 12 11 11 4 0 65 22 57
2014 Bachelor's degree 33 35 11 8 9 4 1 71 18 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 28 11 7 6 4 0 75 14 322
2011 Secondary or high school graduation certificate or equivalent or less 30 31 14 16 5 2 1 64 21 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 31 15 8 12 4 0 63 21 236
2011 University certificate or diploma below the bachelor's level 28 28 21 6 9 9 0 61 16 57
2011 Bachelor's degree 29 31 13 12 11 4 0 62 24 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 27 16 9 8 6 1 64 19 273

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 34 8 8 5 1 0 79 13 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 34 18 9 6 4 0 65 16 170
2017 University certificate or diploma below the bachelor's level 50 22 16 9 3 0 0 72 12 31
2017 Bachelor's degree 36 28 14 12 9 1 0 65 21 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 27 12 11 9 1 1 68 20 281
2014 Secondary or high school graduation certificate or equivalent or less 38 34 10 7 9 2 0 74 16 112
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 33 17 10 7 0 0 66 17 259
2014 University certificate or diploma below the bachelor's level 25 32 16 16 12 0 0 56 28 57
2014 Bachelor's degree 35 31 12 11 8 2 1 67 20 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 29 12 8 7 0 1 73 16 321
2011 Secondary or high school graduation certificate or equivalent or less 35 21 22 12 8 1 1 57 21 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 30 16 10 14 4 0 59 24 235
2011 University certificate or diploma below the bachelor's level 23 26 22 10 14 5 0 52 25 57
2011 Bachelor's degree 25 36 12 10 16 2 0 62 26 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 31 13 9 11 2 3 65 21 275
2008 Secondary or high school graduation certificate or equivalent or less 31 31 18 9 10 1 2 63 20 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 25 19 8 14 3 1 57 23 147
2008 University certificate or diploma below the bachelor's level 25 39 21 4 7 0 4 67 11 28
2008 Bachelor's degree 26 32 17 12 10 3 0 60 22 188
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 23 12 9 9 2 3 69 19 193

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 35 36 14 8 4 4 0 74 12 85
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 30 16 16 5 7 0 59 23 171
2017 University certificate or diploma below the bachelor's level 39 29 12 17 3 0 0 68 20 32
2017 Bachelor's degree 26 32 17 12 11 3 0 59 24 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 31 11 11 12 3 1 65 24 282
2014 Secondary or high school graduation certificate or equivalent or less 28 37 14 10 6 4 0 69 17 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 33 21 10 7 5 0 60 18 259
2014 University certificate or diploma below the bachelor's level 21 30 14 19 14 2 0 52 34 57
2014 Bachelor's degree 27 31 14 16 8 4 1 60 25 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 30 14 11 7 2 1 67 19 323
2011 Secondary or high school graduation certificate or equivalent or less 26 38 13 12 7 3 1 67 20 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 31 23 11 10 5 0 53 23 238
2011 University certificate or diploma below the bachelor's level 17 29 24 13 11 7 0 49 26 57
2011 Bachelor's degree 18 37 17 14 12 1 0 56 27 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 32 15 14 9 5 1 59 25 276
2008 Secondary or high school graduation certificate or equivalent or less 25 34 20 8 9 3 0 61 18 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 35 18 12 12 3 0 58 24 147
2008 University certificate or diploma below the bachelor's level 25 32 18 11 7 7 0 62 19 28
2008 Bachelor's degree 14 39 19 14 8 6 0 56 24 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 27 11 14 6 5 2 67 21 194

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 29 11 8 5 8 1 74 14 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 27 17 11 9 6 0 61 20 171
2017 University certificate or diploma below the bachelor's level 47 20 24 7 3 0 0 67 9 32
2017 Bachelor's degree 33 30 13 9 12 3 0 65 21 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 30 10 10 11 3 1 69 21 282
2014 Secondary or high school graduation certificate or equivalent or less 33 30 15 6 9 6 1 68 16 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 30 17 12 8 7 0 60 21 259
2014 University certificate or diploma below the bachelor's level 25 32 14 9 18 4 0 58 27 57
2014 Bachelor's degree 30 27 14 12 11 4 1 60 25 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 22 13 10 9 2 0 67 20 323
2011 Secondary or high school graduation certificate or equivalent or less 30 33 14 9 11 2 1 65 20 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 29 20 9 12 6 0 57 22 238
2011 University certificate or diploma below the bachelor's level 26 23 23 6 9 14 0 57 17 56
2011 Bachelor's degree 23 33 13 15 12 5 0 59 28 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 29 12 11 9 6 1 66 21 277
2008 Secondary or high school graduation certificate or equivalent or less 27 27 15 10 11 8 1 61 24 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 30 17 10 14 7 0 57 25 147
2008 University certificate or diploma below the bachelor's level 21 39 25 0 7 7 0 65 8 28
2008 Bachelor's degree 19 33 20 13 8 7 0 56 23 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 24 13 8 6 7 4 70 16 194

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 36 39 6 10 8 0 0 75 18 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 37 15 12 9 3 1 62 22 171
2017 University certificate or diploma below the bachelor's level 41 26 10 14 6 3 0 69 21 32
2017 Bachelor's degree 24 34 12 21 8 1 0 59 29 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 33 11 12 12 1 1 65 24 282
2014 Secondary or high school graduation certificate or equivalent or less 31 36 16 7 9 1 0 68 16 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 32 17 15 9 3 0 58 25 259
2014 University certificate or diploma below the bachelor's level 23 40 7 11 18 2 0 64 29 57
2014 Bachelor's degree 25 32 13 18 10 2 1 58 28 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 27 13 14 8 1 1 63 23 323
2011 Secondary or high school graduation certificate or equivalent or less 24 35 16 14 7 3 1 61 22 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 37 15 14 14 4 0 56 29 237
2011 University certificate or diploma below the bachelor's level 19 24 19 19 12 7 0 46 34 57
2011 Bachelor's degree 17 32 14 23 13 1 0 50 36 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 33 9 17 14 1 1 59 32 277
2008 Secondary or high school graduation certificate or equivalent or less 27 41 11 13 8 1 0 68 21 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 35 14 15 13 1 0 58 28 147
2008 University certificate or diploma below the bachelor's level 21 39 7 18 11 4 0 63 30 28
2008 Bachelor's degree 16 34 18 20 10 2 0 51 30 189
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 35 10 13 9 1 1 67 23 194
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 45 36 10 4 4 1 0 82 8 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 39 13 6 5 1 0 76 11 171
2017 University certificate or diploma below the bachelor's level 36 42 13 7 3 0 0 78 9 32
2017 Bachelor's degree 35 40 12 7 5 1 0 76 12 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 38 9 12 5 0 0 74 17 282
2014 Secondary or high school graduation certificate or equivalent or less 42 41 11 4 3 0 0 82 7 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 41 11 7 3 1 0 79 10 259
2014 University certificate or diploma below the bachelor's level 40 39 5 11 5 0 0 79 16 57
2014 Bachelor's degree 36 41 12 5 4 1 0 78 10 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 32 13 7 4 0 0 76 11 323
2011 Secondary or high school graduation certificate or equivalent or less 41 32 11 8 5 2 1 75 14 158
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 38 16 7 5 1 0 71 12 238
2011 University certificate or diploma below the bachelor's level 31 26 15 16 7 5 0 60 24 57
2011 Bachelor's degree 30 37 14 12 7 1 0 68 18 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 38 11 10 7 1 1 71 18 276

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 56 32 8 2 0 1 0 89 2 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 39 10 1 2 3 0 88 2 170
2017 University certificate or diploma below the bachelor's level 51 35 11 3 0 0 0 86 3 32
2017 Bachelor's degree 51 36 7 2 1 2 1 90 3 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 34 3 4 1 1 0 91 5 282
2014 Secondary or high school graduation certificate or equivalent or less 56 29 9 2 0 4 1 89 2 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 39 7 3 0 2 0 89 4 259
2014 University certificate or diploma below the bachelor's level 28 53 9 4 2 4 2 85 6 57
2014 Bachelor's degree 47 38 7 4 1 2 1 87 5 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 28 6 3 1 1 0 90 4 323
2011 Secondary or high school graduation certificate or equivalent or less 41 40 9 3 2 3 1 85 6 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 39 13 3 3 4 0 80 7 238
2011 University certificate or diploma below the bachelor's level 33 42 12 2 2 7 2 83 4 55
2011 Bachelor's degree 44 39 10 4 2 2 0 85 5 264
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 35 7 3 1 3 0 88 5 277

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 22 17 12 1 2 0 70 13 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 34 14 9 3 1 1 73 12 170
2017 University certificate or diploma below the bachelor's level 47 35 9 3 3 0 2 85 6 32
2017 Bachelor's degree 41 32 11 8 5 2 1 75 13 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 30 8 8 4 4 1 78 13 282
2014 Secondary or high school graduation certificate or equivalent or less 42 33 13 6 3 2 1 77 9 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 33 7 5 7 2 0 81 11 259
2014 University certificate or diploma below the bachelor's level 39 35 9 11 5 2 0 75 16 57
2014 Bachelor's degree 44 31 8 9 5 1 2 77 14 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 26 11 6 5 1 2 78 11 323
2011 Secondary or high school graduation certificate or equivalent or less 46 31 8 6 4 3 1 81 11 158
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 25 12 7 12 4 1 68 20 237
2011 University certificate or diploma below the bachelor's level 34 32 12 12 5 5 0 70 17 57
2011 Bachelor's degree 36 32 10 9 9 3 2 71 18 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 30 9 7 5 4 0 78 13 276
2008 Secondary or high school graduation certificate or equivalent or less 40 35 8 8 5 2 1 78 13 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 31 10 10 7 3 1 73 17 147
2008 University certificate or diploma below the bachelor's level 36 25 25 4 7 4 0 63 11 28
2008 Bachelor's degree 32 35 12 9 5 5 2 72 15 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 29 8 9 6 4 1 76 16 194

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 28 30 21 11 3 7 1 62 15 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 29 23 7 6 7 1 60 15 171
2017 University certificate or diploma below the bachelor's level 33 32 25 10 0 0 0 65 10 32
2017 Bachelor's degree 29 30 18 10 7 4 1 63 18 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 23 14 13 6 7 1 63 22 282
2014 Secondary or high school graduation certificate or equivalent or less 31 39 14 6 4 6 0 75 10 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 34 16 11 5 6 1 66 17 259
2014 University certificate or diploma below the bachelor's level 28 35 19 9 5 4 0 65 15 57
2014 Bachelor's degree 30 34 14 8 6 6 1 69 15 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 26 15 8 5 3 2 70 14 322
2011 Secondary or high school graduation certificate or equivalent or less 22 36 19 9 6 7 2 63 16 159
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 30 23 10 9 8 1 55 20 235
2011 University certificate or diploma below the bachelor's level 18 36 21 9 7 9 0 60 17 56
2011 Bachelor's degree 21 34 17 12 8 6 2 60 21 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 31 16 13 7 6 1 62 21 275

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 30 22 16 8 7 13 5 63 18 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 24 18 12 11 11 3 53 26 170
2017 University certificate or diploma below the bachelor's level 21 20 25 3 12 13 6 51 18 32
2017 Bachelor's degree 21 21 15 13 14 12 5 50 32 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 14 17 11 15 13 5 47 32 282
2014 Secondary or high school graduation certificate or equivalent or less 26 22 14 11 12 11 4 56 27 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 18 19 12 14 12 3 48 30 259
2014 University certificate or diploma below the bachelor's level 16 16 21 18 16 12 2 37 39 57
2014 Bachelor's degree 19 17 17 14 13 12 8 44 34 321
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 17 14 11 11 11 11 54 28 323
2011 Secondary or high school graduation certificate or equivalent or less 24 19 21 13 11 9 3 49 27 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 20 20 10 16 8 6 46 30 235
2011 University certificate or diploma below the bachelor's level 15 22 23 14 10 16 0 43 29 57
2011 Bachelor's degree 16 20 15 17 12 14 6 45 37 266
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 20 14 11 12 17 8 51 30 274

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 69 20 8 2 0 0 1 90 2 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 26 4 3 1 1 3 92 3 169
2017 University certificate or diploma below the bachelor's level 73 20 0 7 0 0 0 93 7 32
2017 Bachelor's degree 63 20 5 5 2 1 4 87 8 286
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 22 6 6 1 1 3 87 8 282
2014 Secondary or high school graduation certificate or equivalent or less 67 22 5 3 1 1 1 91 4 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 22 6 5 2 2 1 87 6 259
2014 University certificate or diploma below the bachelor's level 63 14 11 5 0 0 7 83 6 57
2014 Bachelor's degree 66 18 8 4 2 0 3 86 6 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 68 18 5 4 3 0 2 88 7 322

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 68 20 5 2 1 1 3 92 3 86
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 70 20 3 1 1 2 4 96 2 171
2017 University certificate or diploma below the bachelor's level 84 13 0 3 0 0 0 97 3 32
2017 Bachelor's degree 67 20 5 2 1 3 3 92 3 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 19 7 2 0 3 6 90 2 282
2014 Secondary or high school graduation certificate or equivalent or less 72 16 4 2 2 2 3 92 4 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 72 18 3 2 1 2 3 94 3 258
2014 University certificate or diploma below the bachelor's level 60 19 9 4 0 4 5 87 4 57
2014 Bachelor's degree 71 16 5 2 1 2 3 92 3 320
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 67 15 5 2 1 4 6 91 3 323
2011 Secondary or high school graduation certificate or equivalent or less 67 23 3 2 1 3 1 93 4 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 71 16 6 2 1 2 3 91 3 239
2011 University certificate or diploma below the bachelor's level 60 20 7 5 2 5 2 85 7 57
2011 Bachelor's degree 62 21 5 3 1 1 6 90 4 265
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 63 16 7 1 2 2 9 88 4 277
2008 Secondary or high school graduation certificate or equivalent or less 71 14 8 2 1 2 3 89 2 131
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 69 19 5 1 1 1 2 91 3 146
2008 University certificate or diploma below the bachelor's level 57 25 4 4 4 4 4 88 8 28
2008 Bachelor's degree 59 22 8 2 1 3 5 88 3 190
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 15 7 4 1 4 8 88 5 194

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 48 28 5 3 9 6 0 81 13 85
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 36 13 8 5 3 0 74 13 171
2017 University certificate or diploma below the bachelor's level 48 31 0 10 3 6 3 86 14 32
2017 Bachelor's degree 31 30 15 14 6 4 0 64 21 285
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 31 10 9 7 5 0 73 17 282
2014 Secondary or high school graduation certificate or equivalent or less 31 31 13 11 5 8 1 68 17 113
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 33 12 10 4 2 0 72 15 258
2014 University certificate or diploma below the bachelor's level 32 25 19 9 11 5 0 59 20 57
2014 Bachelor's degree 36 29 12 11 9 3 0 66 21 319
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 27 10 11 7 4 1 71 19 323
2011 Secondary or high school graduation certificate or equivalent or less 35 28 13 9 10 3 2 66 20 160
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 26 16 12 13 3 0 58 25 239
2011 University certificate or diploma below the bachelor's level 26 27 16 10 19 2 0 54 29