2017 Public Service Employee Survey Results for Micro-organizations combined by Question 103. Please indicate your occupational group and level. Occupational group and level - CO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 38 31 10 18 4 0 0 68 22 22
2017 CO-02 35 25 8 24 8 0 0 60 32 12
2014 CO 32 47 3 15 3 0 0 79 18 34
2014 CO-02 32 41 0 23 5 0 0 73 27 22
2011 CO 33 47 2 11 7 0 0 80 18 48
2011 CO-02 28 50 0 11 11 0 0 78 22 29
2011 CO-03 35 42 8 15 0 0 0 77 15 14

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 65 13 17 0 0 0 4 82 0 22
2017 CO-02 60 24 16 0 0 0 0 84 0 12
2014 CO 76 18 3 0 3 0 0 94 3 34
2014 CO-02 77 14 5 0 5 0 0 91 5 22
2011 CO 66 21 2 2 4 2 2 91 7 47
2011 CO-02 65 17 3 4 4 3 4 88 8 28
2011 CO-03 72 21 0 0 7 0 0 93 7 14

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 60 26 0 5 5 0 4 90 10 22
2017 CO-02 57 33 0 9 0 0 0 91 9 12
2014 CO 79 12 0 3 6 0 0 91 9 34
2014 CO-02 77 14 0 0 9 0 0 91 9 22
2011 CO 67 18 2 2 8 0 2 87 10 48
2011 CO-02 69 7 4 3 14 0 4 79 17 29
2011 CO-03 72 28 0 0 0 0 0 100 0 14

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 55 18 9 14 4 0 0 73 18 22
2017 CO-02 36 24 16 16 8 0 0 60 24 12
2014 CO 32 26 9 26 6 0 0 59 32 34
2014 CO-02 41 23 9 18 9 0 0 64 27 22
2011 CO 33 38 11 7 9 2 0 72 16 47
2011 CO-02 37 37 11 7 7 0 0 74 15 29
2011 CO-03 7 52 16 8 16 0 0 59 24 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 27 0 22 23 0 0 55 45 22
2017 CO-02 19 16 0 33 32 0 0 35 65 12
2014 CO 12 47 9 9 24 0 0 59 32 34
2014 CO-02 9 45 9 9 27 0 0 55 36 22
2011 CO 11 40 15 19 13 2 0 52 33 48
2011 CO-02 7 47 13 21 7 4 0 57 29 29
2011 CO-03 7 33 23 15 23 0 0 40 38 14

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 27 60 10 0 4 0 0 86 4 22
2017 CO-02 40 52 0 0 8 0 0 92 8 12
2014 CO 35 38 3 21 3 0 0 74 24 34
2014 CO-02 36 36 0 23 5 0 0 73 27 22
2011 CO 41 36 11 10 2 0 0 77 12 48
2011 CO-02 36 40 7 13 4 0 0 76 17 29
2011 CO-03 60 33 7 0 0 0 0 93 0 14

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 37 54 5 0 4 0 0 90 4 22
2017 CO-02 49 43 0 0 8 0 0 92 8 12
2014 CO 35 44 3 15 3 0 0 79 18 34
2014 CO-02 41 36 0 18 5 0 0 77 23 22
2011 CO 36 43 14 0 4 0 2 81 4 48
2011 CO-02 39 41 14 0 7 0 0 79 7 29
2011 CO-03 44 50 6 0 0 0 0 94 0 14

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 41 9 14 0 0 0 77 14 22
2017 CO-02 35 33 16 16 0 0 0 68 16 12
2014 CO 47 32 15 0 3 0 3 82 3 34
2014 CO-02 50 36 9 0 0 0 5 90 0 22

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 41 26 10 18 0 0 5 71 19 22
2017 CO-02 35 24 8 33 0 0 0 59 33 12
2014 CO 38 15 15 24 9 0 0 53 32 34
2014 CO-02 36 14 14 23 14 0 0 50 36 22
2011 CO 41 33 9 13 4 0 0 74 17 47
2011 CO-02 37 35 11 14 4 0 0 71 18 28
2011 CO-03 42 35 8 15 0 0 0 77 15 14

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 32 32 5 4 18 0 9 70 24 22
2017 CO-02 17 43 0 0 32 0 8 65 35 12
2014 CO 24 26 6 15 29 0 0 50 44 34
2014 CO-02 18 23 9 14 36 0 0 41 50 22
2011 CO 24 37 15 6 11 2 4 66 18 47
2011 CO-02 26 28 21 3 11 4 8 60 16 28
2011 CO-03 15 55 8 7 15 0 0 70 22 14

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 64 10 4 4 0 0 82 9 22
2017 CO-02 0 84 0 8 8 0 0 84 16 12
2014 CO 15 35 24 18 9 0 0 50 26 34
2014 CO-02 14 36 9 27 14 0 0 50 41 22
2011 CO 17 46 15 15 5 0 2 65 20 47
2011 CO-02 18 42 19 18 4 0 0 60 22 28
2011 CO-03 15 57 6 15 8 0 0 71 23 14

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 22 14 19 23 0 0 44 42 22
2017 CO-02 8 8 17 35 32 0 0 16 67 12
2014 CO 6 26 26 26 15 0 0 32 41 34
2014 CO-02 5 23 27 27 18 0 0 27 45 22
2011 CO 17 47 13 11 12 0 0 64 23 48
2011 CO-02 21 40 10 18 10 0 0 61 28 29
2011 CO-03 8 56 21 0 15 0 0 64 15 14

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 10 72 0 5 13 0 0 82 18 22
2017 CO-02 9 67 0 0 24 0 0 76 24 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 60 4 13 9 0 0 74 22 22
2017 CO-02 8 52 0 24 16 0 0 60 40 12
2014 CO 29 47 9 12 3 0 0 76 15 34
2014 CO-02 23 45 9 18 5 0 0 68 23 22
2011 CO 38 41 10 6 4 0 0 79 11 48
2011 CO-02 41 34 10 10 4 0 0 75 14 29
2011 CO-03 22 57 14 0 8 0 0 79 8 14

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 12 51 10 4 23 0 0 63 27 22
2017 CO-02 0 51 9 8 32 0 0 51 40 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 40 51 4 0 4 0 0 91 4 22
2017 CO-02 49 43 0 0 8 0 0 92 8 12
2014 CO 44 41 12 0 3 0 0 85 3 34
2014 CO-02 36 41 18 0 5 0 0 77 5 22
2011 CO 50 35 6 6 2 0 0 85 8 48
2011 CO-02 42 38 10 7 4 0 0 79 10 29
2011 CO-03 65 27 0 7 0 0 0 93 7 14

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 51 0 9 18 0 0 73 27 22
2017 CO-02 0 60 0 16 24 0 0 60 40 12
2014 CO 18 29 9 18 26 0 0 47 44 34
2014 CO-02 14 27 5 23 32 0 0 41 55 22
2011 CO 21 30 15 19 13 0 2 53 32 48
2011 CO-02 14 30 17 27 11 0 0 44 38 29
2011 CO-03 22 41 8 8 23 0 0 62 30 14

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 56 13 0 23 0 0 64 23 22
2017 CO-02 0 52 16 0 32 0 0 52 32 12
2014 CO 18 26 15 24 18 0 0 44 41 34
2014 CO-02 14 23 18 27 18 0 0 36 45 22

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 24 32 9 17 18 0 0 56 35 22
2017 CO-02 9 35 8 24 24 0 0 44 48 12
2014 CO 15 29 12 29 15 0 0 44 44 34
2014 CO-02 9 32 14 32 14 0 0 41 45 22
2011 CO 32 38 7 15 6 0 2 71 22 48
2011 CO-02 25 40 11 15 7 0 3 67 22 29
2011 CO-03 37 41 0 23 0 0 0 77 23 14

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 60 4 13 0 0 0 82 13 22
2017 CO-02 16 60 8 16 0 0 0 76 16 12
2014 CO 29 38 6 18 9 0 0 68 26 34
2014 CO-02 23 36 5 23 14 0 0 59 36 22
2011 CO 41 42 2 11 2 0 2 85 13 47
2011 CO-02 32 49 0 14 4 0 0 82 18 28
2011 CO-03 52 41 0 7 0 0 0 93 7 14

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 47 27 9 12 4 0 0 74 17 22
2017 CO-02 43 17 16 16 8 0 0 60 24 12
2014 CO 21 32 21 18 9 0 0 53 26 34
2014 CO-02 23 27 18 18 14 0 0 50 32 22
2011 CO 19 44 22 11 4 0 0 63 15 48
2011 CO-02 17 38 24 14 7 0 0 55 21 29
2011 CO-03 7 65 21 7 0 0 0 71 7 14

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 13 40 33 5 0 0 38 22 22
2017 CO-02 16 24 24 27 9 0 0 36 40 12
2014 CO 24 32 26 9 6 3 0 15 58 34
2014 CO-02 36 32 18 5 9 0 0 14 68 22
2011 CO 9 25 29 28 2 0 6 32 37 48
2011 CO-02 7 24 31 31 3 0 3 35 33 29
2011 CO-03 15 30 21 34 0 0 0 34 45 14

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 4 32 23 31 10 0 0 40 36 22
2017 CO-02 8 49 17 16 9 0 0 25 57 12
2014 CO 35 15 26 15 6 3 0 21 52 34
2014 CO-02 50 9 27 9 5 0 0 14 59 22
2011 CO 20 13 25 22 14 0 6 38 35 48
2011 CO-02 15 15 30 23 14 0 3 38 30 29
2011 CO-03 30 15 15 26 13 0 0 40 45 14

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 40 5 34 12 10 0 0 22 44 22
2017 CO-02 64 0 27 0 9 0 0 9 64 12
2014 CO 29 15 29 24 0 0 3 24 45 34
2014 CO-02 41 18 18 23 0 0 0 23 59 22
2011 CO 32 16 15 16 21 0 0 36 49 48
2011 CO-02 36 10 10 19 24 0 0 43 46 29
2011 CO-03 30 27 29 0 14 0 0 14 57 14

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 30 23 28 19 0 0 47 30 22
2017 CO-02 0 32 24 35 9 0 0 44 32 12
2014 CO 3 32 32 24 9 0 0 32 35 34
2014 CO-02 5 36 27 18 14 0 0 32 41 22
2011 CO 11 12 33 34 9 0 2 44 23 48
2011 CO-02 7 13 44 29 4 0 4 33 21 29
2011 CO-03 23 6 14 57 0 0 0 57 29 14

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 23 9 28 19 0 5 49 41 22
2017 CO-02 24 41 0 25 9 0 0 35 65 12
2014 CO 32 26 21 9 9 0 3 18 61 34
2014 CO-02 45 23 18 5 9 0 0 14 68 22
2011 CO 24 18 21 25 8 0 4 34 44 48
2011 CO-02 18 27 20 24 10 0 0 35 46 29
2011 CO-03 45 6 30 12 7 0 0 19 51 14

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 4 17 32 23 19 0 5 45 22 22
2017 CO-02 8 24 41 8 19 0 0 27 32 12
2014 CO 12 24 21 24 15 0 6 41 38 34
2014 CO-02 18 27 27 9 14 0 5 24 48 22
2011 CO 22 19 19 22 14 0 4 38 43 48
2011 CO-02 22 17 24 23 10 0 3 34 41 29
2011 CO-03 30 21 8 28 13 0 0 41 51 14

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 23 37 5 14 0 5 19 42 22
2017 CO-02 32 24 35 0 9 0 0 9 56 12
2014 CO 24 29 26 12 6 3 0 18 55 34
2014 CO-02 32 32 23 9 5 0 0 14 64 22
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 68 14 4 5 5 0 4 85 10 22
2017 CO-02 57 25 8 9 0 0 0 83 9 12
2014 CO 71 18 3 9 0 0 0 88 9 34
2014 CO-02 73 14 0 14 0 0 0 86 14 22
2011 CO 61 18 2 8 4 2 4 85 13 48
2011 CO-02 59 17 0 13 7 0 4 79 21 29
2011 CO-03 72 21 0 0 0 8 0 100 0 14

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 4 32 18 14 18 10 4 42 38 22
2017 CO-02 0 35 24 17 24 0 0 35 41 12
2014 CO 21 32 24 6 9 6 3 58 16 34
2014 CO-02 23 36 14 5 9 9 5 68 16 22

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 27 14 10 23 0 0 53 33 22
2017 CO-02 9 24 16 17 33 0 0 33 51 12
2014 CO 24 32 24 15 6 0 0 56 21 34
2014 CO-02 23 32 23 18 5 0 0 55 23 22

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 22 24 13 14 5 5 43 30 22
2017 CO-02 9 16 35 24 16 0 0 25 40 12
2014 CO 21 47 12 15 3 3 0 70 18 34
2014 CO-02 18 50 14 14 5 0 0 68 18 22
2011 CO 31 24 21 13 9 2 0 56 23 48
2011 CO-02 34 26 14 15 11 0 0 61 26 29
2011 CO-03 22 28 27 15 8 0 0 50 23 14

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 8 32 9 14 19 14 5 49 41 22
2017 CO-02 8 33 8 25 25 0 0 41 51 12
2014 CO 12 32 18 15 18 6 0 47 34 34
2014 CO-02 9 32 18 23 18 0 0 41 41 22
2011 CO 22 31 10 13 19 4 0 56 34 48
2011 CO-02 20 30 10 18 18 4 0 52 37 29
2011 CO-03 28 29 14 0 23 6 0 61 24 14

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 4 26 10 18 19 18 4 40 48 22
2017 CO-02 8 17 17 24 25 8 0 28 54 12
2014 CO 12 15 15 18 21 21 0 33 48 34
2014 CO-02 14 9 18 18 18 23 0 29 47 22

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 42 0 0 27 0 0 73 27 22
2017 CO-02 17 43 0 0 40 0 0 60 40 12
2014 CO 35 38 12 6 9 0 0 74 15 34
2014 CO-02 41 41 5 9 5 0 0 82 14 22
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 46 9 18 9 0 0 65 26 22
2017 CO-02 17 43 8 16 16 0 0 60 32 12
2014 CO 18 47 15 15 6 0 0 65 21 34
2014 CO-02 23 41 14 18 5 0 0 64 23 22
2011 CO 25 38 17 10 10 0 0 63 20 48
2011 CO-02 24 38 14 13 10 0 0 62 24 29
2011 CO-03 30 28 29 6 7 0 0 58 14 14

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 46 0 13 4 5 0 81 19 22
2017 CO-02 17 51 0 24 8 0 0 68 32 12
2014 CO 29 38 12 12 9 0 0 68 21 34
2014 CO-02 32 36 9 14 9 0 0 68 23 22
2011 CO 32 40 10 4 6 6 2 78 11 48
2011 CO-02 31 41 11 0 7 7 3 81 7 29
2011 CO-03 29 37 12 14 0 8 0 72 15 14

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 41 0 4 23 5 0 71 29 22
2017 CO-02 17 43 0 8 32 0 0 60 40 12
2014 CO 21 47 15 6 12 0 0 68 18 34
2014 CO-02 27 36 18 5 14 0 0 64 18 22
2011 CO 21 48 10 13 8 0 0 69 21 48
2011 CO-02 17 58 4 14 7 0 0 76 21 29
2011 CO-03 23 28 27 15 8 0 0 50 22 14

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 78 13 4 0 0 0 4 95 0 22
2017 CO-02 76 16 8 0 0 0 0 92 0 12
2014 CO 68 24 0 6 3 0 0 91 9 34
2014 CO-02 64 23 0 9 5 0 0 86 14 22
2011 CO 71 16 0 4 4 0 4 91 9 48
2011 CO-02 69 21 0 3 7 0 0 90 10 29
2011 CO-03 86 14 0 0 0 0 0 100 0 14

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 35 23 9 4 10 10 10 72 17 22
2017 CO-02 32 27 16 8 17 0 0 59 25 12
2014 CO 38 26 6 9 6 9 6 76 17 34
2014 CO-02 36 32 0 5 9 9 9 83 17 22
2011 CO 36 40 4 10 6 2 2 79 17 48
2011 CO-02 27 48 4 10 7 0 4 78 18 29
2011 CO-03 37 36 8 12 0 8 0 78 13 14

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 36 37 9 4 14 0 0 73 18 22
2017 CO-02 27 33 16 8 16 0 0 60 24 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 41 23 13 4 18 0 0 64 23 22
2017 CO-02 36 16 16 8 24 0 0 52 32 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 46 18 13 10 13 0 0 64 23 22
2017 CO-02 36 8 24 8 24 0 0 44 32 12
2014 CO 32 32 18 12 6 0 0 65 18 34
2014 CO-02 32 32 18 14 5 0 0 64 18 22
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 31 10 10 18 0 0 63 28 22
2017 CO-02 17 24 17 17 24 0 0 41 41 12
2014 CO 18 32 21 15 9 6 0 53 25 34
2014 CO-02 23 36 14 18 5 5 0 62 24 22
2011 CO 26 21 19 15 17 2 0 48 33 48
2011 CO-02 31 24 24 3 15 4 0 57 18 29
2011 CO-03 13 15 14 44 15 0 0 28 59 14

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 35 10 23 14 0 0 54 37 22
2017 CO-02 9 24 9 41 16 0 0 33 57 12
2014 CO 12 29 18 21 21 0 0 41 41 34
2014 CO-02 9 27 18 23 23 0 0 36 45 22
2011 CO 21 24 21 11 24 0 0 45 35 48
2011 CO-02 21 30 28 4 18 0 0 50 21 29
2011 CO-03 20 8 12 22 38 0 0 28 60 14

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 18 19 23 23 4 0 32 48 22
2017 CO-02 9 8 17 33 32 0 0 17 65 12
2014 CO 6 29 15 32 18 0 0 35 50 34
2014 CO-02 5 27 14 36 18 0 0 32 55 22
2011 CO 9 20 24 17 29 0 0 29 46 47
2011 CO-02 11 17 28 22 22 0 0 28 44 28
2011 CO-03 0 22 18 15 45 0 0 22 60 14

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 18 24 27 14 4 0 32 43 22
2017 CO-02 9 8 17 49 16 0 0 17 65 12
2014 CO 12 24 18 15 21 12 0 40 40 34
2014 CO-02 9 18 14 23 18 18 0 33 50 22
2011 CO 8 38 17 23 11 4 0 48 35 48
2011 CO-02 13 31 18 20 10 7 0 47 33 29
2011 CO-03 0 36 20 29 15 0 0 36 44 14

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 31 4 24 27 4 0 42 54 22
2017 CO-02 9 8 8 35 40 0 0 17 75 12
2014 CO 12 9 24 29 24 3 0 21 55 34
2014 CO-02 9 9 27 23 27 5 0 19 52 22
2011 CO 6 26 15 27 26 0 0 32 53 48
2011 CO-02 7 27 18 27 22 0 0 33 49 29
2011 CO-03 7 20 6 29 38 0 0 27 67 14
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 46 4 18 13 0 0 64 32 22
2017 CO-02 27 17 8 24 24 0 0 44 48 12
2014 CO 12 24 24 29 12 0 0 35 41 34
2014 CO-02 14 18 18 36 14 0 0 32 50 22
2011 CO 19 26 15 15 25 0 0 45 40 47
2011 CO-02 18 24 18 21 19 0 0 42 40 28
2011 CO-03 15 26 14 0 45 0 0 41 45 14

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 33 13 10 0 0 0 77 10 22
2017 CO-02 33 35 24 8 0 0 0 68 8 12
2014 CO 35 50 6 6 0 3 0 88 6 34
2014 CO-02 36 50 5 5 0 5 0 90 5 22
2011 CO 38 32 17 11 2 0 0 70 13 48
2011 CO-02 38 34 11 14 4 0 0 72 18 29
2011 CO-03 37 27 29 7 0 0 0 64 7 14

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 35 23 18 14 5 4 0 61 20 22
2017 CO-02 25 16 33 17 0 8 0 45 19 12
2014 CO 35 47 12 3 3 0 0 82 6 34
2014 CO-02 32 45 18 0 5 0 0 77 5 22
2011 CO 25 44 6 10 11 4 0 71 22 48
2011 CO-02 24 51 4 14 7 0 0 75 21 29
2011 CO-03 29 29 14 7 15 6 0 61 24 14

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 32 13 24 0 4 0 61 25 22
2017 CO-02 33 25 16 25 0 0 0 59 25 12
2014 CO 12 38 18 18 12 3 0 52 30 34
2014 CO-02 9 41 9 18 18 5 0 52 38 22
2011 CO 23 33 19 17 9 0 0 56 25 48
2011 CO-02 24 31 17 20 7 0 0 55 27 29
2011 CO-03 21 27 21 15 15 0 0 49 30 14

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 18 4 18 24 14 0 46 49 22
2017 CO-02 25 0 8 24 35 8 0 28 64 12
2014 CO 6 12 29 15 15 21 3 23 38 34
2014 CO-02 9 14 18 23 14 18 5 29 47 22
2011 CO 13 22 19 18 13 13 2 42 37 48
2011 CO-02 11 26 14 27 15 4 4 40 45 29
2011 CO-03 15 15 34 8 8 21 0 38 19 14

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 45 37 9 0 5 0 4 86 5 22
2017 CO-02 49 43 8 0 0 0 0 92 0 12
2014 CO 62 21 9 6 3 0 0 82 9 34
2014 CO-02 59 23 5 9 5 0 0 82 14 22

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 49 23 10 4 0 9 4 84 5 22
2017 CO-02 49 25 17 8 0 0 0 75 8 12
2014 CO 68 24 0 3 0 6 0 97 3 34
2014 CO-02 64 23 0 5 0 9 0 95 5 22
2011 CO 50 22 9 4 6 2 7 79 11 48
2011 CO-02 49 20 11 6 7 4 4 74 14 29
2011 CO-03 57 21 8 0 7 0 8 84 8 14

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 27 15 8 32 0 0 45 40 22
2017 CO-02 17 16 17 0 49 0 0 33 49 12
2014 CO 12 24 9 29 21 6 0 38 53 34
2014 CO-02 14 23 0 32 27 5 0 38 62 22
2011 CO 14 23 16 15 24 8 0 40 42 48
2011 CO-02 10 31 17 17 18 7 0 44 38 29
2011 CO-03 14 8 21 14 38 6 0 23 55 14

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 12 14 10 23 37 0 5 28 62 22
2017 CO-02 8 9 17 24 41 0 0 17 65 12
2014 CO 9 18 12 18 41 0 3 27 61 34
2014 CO-02 14 18 9 18 41 0 0 32 59 22
2011 CO 15 23 17 16 29 0 0 38 46 48
2011 CO-02 11 23 24 20 21 0 0 34 42 29
2011 CO-03 14 22 7 14 42 0 0 37 56 14

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 17 38 14 27 4 0 0 55 32 22
2017 CO-02 8 36 16 32 8 0 0 44 40 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 26 33 18 14 4 5 0 62 19 22
2017 CO-02 16 27 33 16 8 0 0 43 24 12
2014 CO 32 38 6 6 9 9 0 77 16 34
2014 CO-02 32 36 5 5 9 14 0 79 16 22

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 35 32 14 9 10 0 0 68 18 22
2017 CO-02 25 35 16 16 8 0 0 60 24 12
2014 CO 38 38 9 9 3 3 0 79 12 34
2014 CO-02 32 41 9 14 0 5 0 76 14 22
2011 CO 35 44 8 4 6 0 2 80 11 47
2011 CO-02 32 50 7 0 8 0 4 85 8 28
2011 CO-03 37 34 14 15 0 0 0 72 15 14

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 46 27 13 4 10 0 0 73 14 22
2017 CO-02 27 33 24 8 8 0 0 60 16 12
2014 CO 38 32 15 12 3 0 0 71 15 34
2014 CO-02 32 32 18 18 0 0 0 64 18 22
2011 CO 37 37 11 6 8 0 0 75 15 48
2011 CO-02 31 44 7 10 7 0 0 75 18 29
2011 CO-03 50 29 14 0 7 0 0 79 7 14

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 32 32 9 10 18 0 0 64 27 22
2017 CO-02 19 25 16 8 32 0 0 44 40 12
2014 CO 18 24 15 26 18 0 0 41 44 34
2014 CO-02 18 18 14 32 18 0 0 36 50 22
2011 CO 27 26 10 11 24 2 0 54 35 48
2011 CO-02 30 27 11 7 25 0 0 57 32 29
2011 CO-03 15 28 12 15 30 0 0 42 45 14

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 27 37 9 14 13 0 0 64 27 22
2017 CO-02 9 35 16 16 24 0 0 44 40 12
2014 CO 24 15 12 32 18 0 0 38 50 34
2014 CO-02 18 14 14 36 18 0 0 32 55 22
2011 CO 20 33 10 17 17 2 0 54 35 48
2011 CO-02 20 38 11 10 21 0 0 57 32 29
2011 CO-03 21 28 6 30 15 0 0 49 45 14

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 22 33 9 9 23 4 0 58 33 22
2017 CO-02 8 44 16 8 24 0 0 52 32 12
2014 CO 12 21 15 32 18 3 0 33 52 34
2014 CO-02 9 18 18 36 18 0 0 27 55 22
2011 CO 15 29 19 14 17 6 0 46 34 48
2011 CO-02 14 30 21 10 17 7 0 47 30 29
2011 CO-03 7 35 14 21 23 0 0 42 44 14
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CO 41 26 33 22
2017 CO-02 33 24 43 12
2014 CO 26 24 50 34
2014 CO-02 27 18 55 22
2011 CO 26 27 47 48
2011 CO-02 25 21 55 29
2011 CO-03 30 42 27 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 43 57 21
2017 CO-02 62 38 11
2014 CO 15 85 34

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 9 27 14 14 19 4 29 36 22
2017 CO-02 17 16 33 17 16 0 0 33 33 12
2014 CO 6 12 18 0 6 44 15 43 14 34
2014 CO-02 9 5 23 0 5 41 18 33 11 22

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 27 23 10 14 9 0 49 26 22
2017 CO-02 17 16 33 17 16 0 0 33 33 12
2014 CO 12 27 36 0 6 18 0 48 7 33
2014 CO-02 19 29 29 0 5 19 0 59 6 21
2011 CO 21 31 25 9 8 4 2 55 18 48
2011 CO-02 21 26 24 11 7 7 4 53 20 29
2011 CO-03 22 36 27 7 8 0 0 58 15 14
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 23 68 0 4 5 0 0 90 10 22
2017 CO-02 24 76 0 0 0 0 0 100 0 12
2014 CO 12 65 9 12 0 3 0 79 12 34
2014 CO-02 14 59 14 14 0 0 0 73 14 22
2011 CO 19 49 15 15 0 2 0 70 15 48
2011 CO-02 21 48 14 14 0 4 0 72 14 29
2011 CO-03 23 42 14 22 0 0 0 65 22 14

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 4 22 31 10 10 18 5 35 25 22
2017 CO-02 8 17 40 8 17 0 9 28 28 12
2014 CO 9 15 38 3 3 29 3 35 9 34
2014 CO-02 5 18 32 0 5 36 5 38 8 22
2011 CO 2 8 29 2 11 35 12 19 25 48
2011 CO-02 4 10 31 0 14 31 11 23 24 29
2011 CO-03 0 0 29 8 8 42 15 0 35 14

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 27 40 18 4 0 10 0 75 5 22
2017 CO-02 27 33 32 8 0 0 0 60 8 12
2014 CO 26 32 24 9 0 9 0 65 10 34
2014 CO-02 23 27 27 9 0 14 0 58 11 22
2011 CO 22 34 17 8 2 17 0 67 12 48
2011 CO-02 22 29 25 7 4 14 0 59 12 29
2011 CO-03 23 36 6 14 0 22 0 75 18 14

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 31 18 14 0 20 0 61 17 22
2017 CO-02 25 8 32 16 0 19 0 41 20 12
2014 CO 21 32 18 12 0 15 3 64 14 34
2014 CO-02 18 32 18 9 0 18 5 65 12 22
2011 CO 21 36 14 4 7 15 2 70 13 48
2011 CO-02 21 36 18 4 7 11 4 67 13 29
2011 CO-03 23 28 12 7 8 22 0 65 19 14
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 10 13 18 4 10 37 9 42 26 22
2017 CO-02 17 8 32 8 8 19 8 35 22 12
2014 CO 3 12 24 3 6 35 18 31 19 34
2014 CO-02 5 5 32 5 5 32 18 18 18 22

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 23 18 27 0 10 18 4 53 12 22
2017 CO-02 17 8 49 0 8 9 8 31 10 12
2014 CO 15 29 35 3 6 12 0 50 10 34
2014 CO-02 23 18 36 5 5 14 0 47 11 22
2011 CO 25 22 22 15 6 9 0 53 23 48
2011 CO-02 25 27 17 10 7 14 0 60 20 29
2011 CO-03 22 14 34 30 0 0 0 36 30 14
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 37 22 10 14 0 0 54 23 22
2017 CO-02 8 52 24 8 8 0 0 60 16 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 18 28 24 22 8 0 0 46 30 22
2017 CO-02 8 27 25 32 8 0 0 35 40 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 29 13 36 18 4 0 0 42 22 22
2017 CO-02 19 8 49 16 8 0 0 27 24 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 23 34 17 9 0 5 38 27 22
2017 CO-02 0 25 35 24 16 0 0 25 40 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 46 27 18 0 0 0 9 81 0 22
2017 CO-02 44 16 32 0 0 0 8 65 0 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 18 40 13 0 0 0 46 13 22
2017 CO-02 27 16 40 17 0 0 0 43 17 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 23 36 13 10 0 4 39 24 22
2017 CO-02 0 35 33 24 8 0 0 35 32 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 28 28 22 4 0 4 43 28 22
2017 CO-02 0 35 33 24 8 0 0 35 32 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 27 24 23 18 9 0 0 51 26 22
2017 CO-02 17 17 24 25 16 0 0 35 41 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 33 40 9 9 4 5 0 78 13 22
2017 CO-02 27 49 16 8 0 0 0 76 8 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 67 15 10 9 0 0 0 82 9 22
2017 CO-02 59 17 8 16 0 0 0 76 16 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 59 23 0 13 5 0 0 82 18 22
2017 CO-02 35 41 0 24 0 0 0 76 24 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 48 23 19 10 0 0 0 71 10 22
2017 CO-02 32 35 25 8 0 0 0 67 8 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 40 33 9 13 5 0 0 73 18 22
2017 CO-02 9 51 16 24 0 0 0 60 24 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 59 5 4 4 0 0 27 88 6 22
2017 CO-02 51 9 0 8 0 0 32 88 12 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 62 23 14 0 0 0 0 86 0 22
2017 CO-02 57 25 17 0 0 0 0 83 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 77 19 0 0 0 0 4 100 0 22
2017 CO-02 57 35 0 0 0 0 8 100 0 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 31 46 19 4 0 0 0 77 4 22
2017 CO-02 16 57 27 0 0 0 0 73 0 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 5 47 31 5 12 0 0 52 18 22
2017 CO-02 0 36 48 0 16 0 0 36 16 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 17 47 27 0 0 0 27 26 22
2017 CO-02 16 16 51 17 0 0 0 17 32 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 13 42 10 22 4 5 5 60 29 22
2017 CO-02 17 51 0 24 8 0 0 68 32 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 9 45 22 0 24 0 0 54 24 21
2017 CO-02 0 44 24 0 32 0 0 44 32 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CO 26 74 22
2014 CO 18 82 34
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 28 22 18 4 27 0 0 28 72 22
2017 CO-02 27 24 8 8 33 0 0 27 73 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 32 16

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 50 16

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CO 24 16

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CO 18 16

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CO 6 16

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CO 56 16

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CO 0 47 27 7 13 7 15

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 6 25 19 43 7 0 0 32 50 16

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CO 0 8 13 13 66 0 0 8 79 15
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