2017 Public Service Employee Survey Results for Statistical Survey Operations by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 44 4 10 4 0 0 82 14 738
2017 Non-shift worker 43 39 3 11 4 0 0 82 15 502
2014 Shift worker 38 45 4 10 4 0 0 82 14 602
2014 Non-shift worker 37 43 6 11 4 0 0 80 14 421
2011 Shift worker 48 39 4 8 2 0 0 87 10 829
2011 Non-shift worker 43 44 4 7 2 0 0 87 9 421

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 79 16 3 1 1 0 0 95 2 737
2017 Non-shift worker 83 13 2 1 0 0 1 96 2 500
2014 Shift worker 77 16 2 2 2 0 1 94 4 607
2014 Non-shift worker 82 13 1 2 1 0 1 96 2 425
2011 Shift worker 85 10 1 2 1 0 0 96 3 828
2011 Non-shift worker 86 11 1 0 1 0 0 97 1 420

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 13 6 2 2 0 14 89 5 737
2017 Non-shift worker 75 11 3 2 1 0 8 94 3 502
2014 Shift worker 64 10 3 2 2 0 18 91 5 608
2014 Non-shift worker 79 9 2 1 1 0 8 96 2 424
2011 Shift worker 72 9 2 1 1 0 15 94 3 828
2011 Non-shift worker 85 8 1 1 0 0 4 97 1 421

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 34 10 13 7 0 3 68 21 739
2017 Non-shift worker 39 26 11 7 6 0 11 74 14 502
2014 Shift worker 36 35 10 11 7 0 2 72 18 608
2014 Non-shift worker 35 27 12 8 5 0 13 70 16 421
2011 Shift worker 38 31 8 12 8 0 4 71 20 828
2011 Non-shift worker 33 26 10 8 6 0 16 70 17 418

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 43 9 10 5 0 0 77 15 737
2017 Non-shift worker 41 41 7 8 2 0 0 83 11 503
2014 Shift worker 33 42 9 11 5 0 0 76 15 609
2014 Non-shift worker 33 47 8 10 3 0 0 79 13 425
2011 Shift worker 46 37 6 8 3 0 0 83 11 828
2011 Non-shift worker 45 41 6 6 2 0 0 87 7 418

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 34 23 9 8 0 1 59 17 739
2017 Non-shift worker 46 33 12 4 3 0 1 80 7 503
2014 Shift worker 28 28 26 10 7 0 0 57 18 608
2014 Non-shift worker 45 33 14 5 2 0 0 79 7 423
2011 Shift worker 28 32 21 11 7 0 1 61 18 828
2011 Non-shift worker 50 35 10 2 2 0 0 86 4 420

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 35 15 9 6 0 1 70 14 739
2017 Non-shift worker 59 27 8 4 3 0 0 85 7 503
2014 Shift worker 36 33 17 7 7 0 1 70 13 606
2014 Non-shift worker 55 32 6 5 2 0 0 88 6 424
2011 Shift worker 36 35 14 8 7 0 0 71 15 828
2011 Non-shift worker 58 31 6 3 2 0 0 89 5 418

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 35 12 11 6 0 0 71 17 736
2017 Non-shift worker 39 37 8 11 4 0 1 76 16 504
2014 Shift worker 36 33 12 11 6 1 1 70 18 609
2014 Non-shift worker 33 39 9 12 5 1 1 73 18 425

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 28 18 13 13 0 1 56 26 738
2017 Non-shift worker 32 32 15 11 8 0 2 66 19 503
2014 Shift worker 28 31 15 13 11 1 1 60 25 606
2014 Non-shift worker 33 33 14 12 7 0 2 66 19 425
2011 Shift worker 28 31 17 12 9 1 2 61 22 827
2011 Non-shift worker 37 35 14 8 3 0 2 74 12 419

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 15 15 7 13 5 21 54 26 739
2017 Non-shift worker 15 16 15 11 14 3 26 44 34 504
2014 Shift worker 25 16 14 7 15 4 19 53 29 606
2014 Non-shift worker 17 14 14 10 15 2 28 44 35 422
2011 Shift worker 25 16 13 8 11 5 22 56 26 826
2011 Non-shift worker 15 11 16 13 17 4 25 37 42 419

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 40 16 11 8 0 0 65 19 739
2017 Non-shift worker 39 41 11 6 4 0 0 80 9 504
2014 Shift worker 24 41 19 9 7 0 0 65 16 607
2014 Non-shift worker 39 44 11 4 2 0 0 83 6 423
2011 Shift worker 29 41 17 7 6 0 0 70 14 829
2011 Non-shift worker 43 44 7 4 1 0 0 88 5 421

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 30 16 19 18 0 0 47 37 738
2017 Non-shift worker 21 40 15 14 10 0 0 61 24 504
2014 Shift worker 20 33 15 16 15 0 0 54 31 608
2014 Non-shift worker 22 39 16 14 9 0 0 60 23 424
2011 Shift worker 20 34 20 14 11 0 0 55 26 828
2011 Non-shift worker 26 37 19 12 6 0 0 63 18 421

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 42 10 9 4 0 0 77 13 737
2017 Non-shift worker 47 40 6 4 1 0 0 88 6 504

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 36 11 7 4 1 0 78 10 737
2017 Non-shift worker 53 34 9 2 1 0 0 88 3 503
2014 Shift worker 39 42 9 6 4 0 0 82 9 609
2014 Non-shift worker 49 38 7 4 1 0 0 87 6 424
2011 Shift worker 44 39 9 5 3 1 0 83 8 827
2011 Non-shift worker 53 36 8 2 0 0 0 90 2 420

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 30 20 17 16 0 0 47 33 739
2017 Non-shift worker 24 38 16 12 9 0 0 62 22 504

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 31 14 6 3 0 0 77 9 737
2017 Non-shift worker 58 31 7 2 2 0 0 89 4 504
2014 Shift worker 55 28 12 3 2 0 0 83 5 609
2014 Non-shift worker 70 23 7 1 0 0 0 92 1 425
2011 Shift worker 49 34 10 4 2 0 0 84 6 828
2011 Non-shift worker 69 24 5 1 1 0 0 93 2 421

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 24 19 21 24 1 2 35 45 737
2017 Non-shift worker 16 31 20 15 16 0 1 48 32 503
2014 Shift worker 11 29 19 21 18 1 2 41 40 609
2014 Non-shift worker 12 35 19 18 15 0 0 48 32 424
2011 Shift worker 12 26 23 20 16 2 1 40 37 827
2011 Non-shift worker 15 33 20 18 11 1 1 49 30 420

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 24 18 21 23 1 2 36 45 735
2017 Non-shift worker 22 28 20 16 13 0 1 51 29 502
2014 Shift worker 14 23 23 19 18 0 2 38 38 609
2014 Non-shift worker 19 30 22 16 11 1 1 50 27 424

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 39 19 12 11 1 0 57 24 731
2017 Non-shift worker 27 39 18 11 5 0 1 67 15 503
2014 Shift worker 23 35 20 13 7 2 1 59 20 608
2014 Non-shift worker 27 39 15 14 5 1 1 66 19 423
2011 Shift worker 33 39 16 6 4 1 1 74 10 829
2011 Non-shift worker 39 41 8 6 2 1 2 83 9 419

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 37 18 7 7 0 0 68 14 735
2017 Non-shift worker 50 34 9 5 3 0 0 83 8 503
2014 Shift worker 34 36 16 8 6 0 0 70 14 608
2014 Non-shift worker 52 36 8 4 1 0 0 88 5 422
2011 Shift worker 35 39 14 7 4 0 0 74 11 827
2011 Non-shift worker 50 38 6 4 1 0 0 89 5 420

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 24 7 2 0 2 9 91 2 737
2017 Non-shift worker 57 25 6 3 1 1 8 90 4 503
2014 Shift worker 54 29 8 1 1 1 6 89 2 608
2014 Non-shift worker 54 26 8 1 1 0 10 89 2 423
2011 Shift worker 51 27 9 3 2 0 8 85 5 829
2011 Non-shift worker 49 26 11 3 1 0 9 84 5 417

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 12 29 23 23 3 5 50 19 737
2017 Non-shift worker 4 10 28 27 24 2 6 55 15 502
2014 Shift worker 7 15 29 23 19 2 5 46 24 607
2014 Non-shift worker 3 11 29 31 24 0 3 56 15 424
2011 Shift worker 5 11 29 24 24 2 6 51 17 827
2011 Non-shift worker 2 10 30 29 25 1 3 56 12 419

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 15 23 20 23 5 5 48 27 734
2017 Non-shift worker 6 10 24 20 30 4 5 55 18 501
2014 Shift worker 11 18 23 19 22 2 5 44 31 606
2014 Non-shift worker 5 11 25 24 29 2 3 56 17 423
2011 Shift worker 6 13 24 21 28 4 5 54 21 826
2011 Non-shift worker 5 14 23 23 28 3 4 56 20 418

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 13 19 18 22 6 14 51 26 733
2017 Non-shift worker 5 11 26 21 22 5 11 51 19 502
2014 Shift worker 9 12 18 21 23 6 11 52 26 606
2014 Non-shift worker 4 15 27 20 22 5 7 48 22 425
2011 Shift worker 6 11 18 18 24 9 14 54 22 826
2011 Non-shift worker 6 12 23 20 26 5 8 53 20 419

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 3 6 16 29 31 4 11 71 10 729
2017 Non-shift worker 3 6 20 31 34 2 6 70 9 502
2014 Shift worker 3 6 21 31 28 2 8 66 11 608
2014 Non-shift worker 2 7 21 37 27 1 4 68 10 425
2011 Shift worker 4 7 19 26 32 3 10 67 12 826
2011 Non-shift worker 3 7 22 31 34 1 3 68 10 420

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 9 18 22 30 4 12 61 17 736
2017 Non-shift worker 5 9 21 24 33 1 7 62 15 501
2014 Shift worker 6 11 24 23 26 2 8 54 19 606
2014 Non-shift worker 4 10 21 27 30 0 7 62 16 424
2011 Shift worker 3 7 18 21 34 4 13 65 13 826
2011 Non-shift worker 2 8 23 27 31 2 8 64 11 420

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 15 21 16 22 7 8 45 30 735
2017 Non-shift worker 6 7 21 23 29 6 8 60 15 501
2014 Shift worker 12 16 19 17 21 7 7 45 32 609
2014 Non-shift worker 4 14 18 18 29 7 9 57 21 423
2011 Shift worker 10 13 23 16 22 9 7 46 27 824
2011 Non-shift worker 5 9 20 21 29 9 8 61 16 420

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 14 26 17 22 4 8 44 27 736
2017 Non-shift worker 5 12 23 22 27 2 8 55 20 502
2014 Shift worker 10 13 27 17 22 5 7 44 26 608
2014 Non-shift worker 5 14 30 19 21 4 7 46 20 424
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 11 7 2 2 0 5 87 5 739
2017 Non-shift worker 74 8 5 2 3 0 9 90 5 506
2014 Shift worker 73 12 5 3 2 0 4 89 6 617
2014 Non-shift worker 78 9 3 2 1 0 7 93 3 427
2011 Shift worker 76 11 3 3 2 1 4 91 6 827
2011 Non-shift worker 83 6 4 2 1 1 5 94 3 418

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 22 20 13 13 10 6 46 31 736
2017 Non-shift worker 23 25 18 10 8 7 10 57 22 505
2014 Shift worker 20 27 20 12 8 8 5 53 23 618
2014 Non-shift worker 24 27 15 10 5 7 13 63 18 426

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 27 14 14 12 3 1 59 27 738
2017 Non-shift worker 39 28 10 10 6 4 3 72 17 505
2014 Shift worker 32 25 16 13 10 3 1 60 24 616
2014 Non-shift worker 41 29 12 7 4 5 3 75 12 423

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 30 18 18 12 3 1 49 32 738
2017 Non-shift worker 27 34 13 11 7 4 3 67 19 505
2014 Shift worker 17 29 19 20 11 3 1 48 32 619
2014 Non-shift worker 29 32 15 10 6 5 3 66 18 424
2011 Shift worker 23 34 16 14 7 5 1 61 22 829
2011 Non-shift worker 27 39 11 9 3 8 2 74 14 418

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 18 15 13 14 22 3 44 36 739
2017 Non-shift worker 19 23 14 10 9 21 4 56 25 504
2014 Shift worker 18 22 18 14 15 12 2 46 33 619
2014 Non-shift worker 22 23 14 8 7 21 5 61 20 426
2011 Shift worker 24 20 16 10 11 19 1 54 26 825
2011 Non-shift worker 24 26 12 8 7 21 2 65 20 419

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 21 18 17 15 20 2 37 41 738
2017 Non-shift worker 12 21 14 13 10 26 4 47 32 505
2014 Shift worker 11 16 20 20 15 16 1 33 43 617
2014 Non-shift worker 11 18 18 13 8 29 3 43 31 425

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 39 11 10 5 1 1 74 15 739
2017 Non-shift worker 43 38 7 5 3 2 2 85 8 505
2014 Shift worker 32 38 15 11 3 1 1 71 14 616
2014 Non-shift worker 46 36 8 4 2 2 2 85 6 424
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 33 11 12 9 0 0 69 20 739
2017 Non-shift worker 47 31 11 8 3 0 0 78 11 505
2014 Shift worker 39 36 11 8 5 0 0 76 13 614
2014 Non-shift worker 50 31 7 7 5 0 0 81 11 425
2011 Shift worker 37 36 10 10 7 0 0 73 16 829
2011 Non-shift worker 44 34 10 7 4 1 0 78 11 420

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 30 16 10 6 5 2 67 17 739
2017 Non-shift worker 48 30 12 5 3 2 0 80 8 505
2014 Shift worker 32 36 15 8 5 1 1 70 14 614
2014 Non-shift worker 51 24 12 6 4 2 1 77 10 425
2011 Shift worker 35 32 13 9 5 5 1 71 15 829
2011 Non-shift worker 49 31 10 4 4 3 1 82 8 419

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 34 13 13 6 1 1 67 20 739
2017 Non-shift worker 45 36 9 7 3 0 0 81 10 504
2014 Shift worker 33 40 11 10 5 1 1 73 16 616
2014 Non-shift worker 50 34 8 6 2 0 0 84 8 426
2011 Shift worker 34 37 12 12 6 1 0 71 17 828
2011 Non-shift worker 49 32 7 9 3 0 0 81 12 419

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 78 13 3 1 2 0 3 94 3 739
2017 Non-shift worker 86 6 2 0 2 0 4 96 2 503
2014 Shift worker 78 11 3 3 1 0 3 92 4 616
2014 Non-shift worker 86 7 2 1 1 0 3 96 3 426
2011 Shift worker 83 8 3 1 2 0 2 94 3 829
2011 Non-shift worker 88 5 1 0 0 0 4 98 1 419

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 21 12 8 15 3 14 58 28 735
2017 Non-shift worker 47 21 7 3 6 3 13 81 11 506
2014 Shift worker 33 24 11 5 10 4 13 68 18 616
2014 Non-shift worker 53 19 7 3 5 2 11 83 9 426
2011 Shift worker 28 27 14 9 12 3 8 62 23 826
2011 Non-shift worker 44 26 9 5 3 2 11 81 9 421

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 28 15 10 11 1 1 63 22 738
2017 Non-shift worker 50 26 11 6 5 1 2 78 11 505

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 31 19 8 8 3 0 63 17 735
2017 Non-shift worker 48 24 13 7 4 2 1 75 11 505

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 34 18 10 8 0 0 64 18 738
2017 Non-shift worker 48 29 11 7 3 0 0 78 11 506
2014 Shift worker 38 33 13 7 7 0 0 72 14 615
2014 Non-shift worker 54 26 10 7 4 0 0 80 11 426
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 35 12 27 19 2 2 41 47 59
2017 Non-shift worker 25 38 9 9 10 4 6 69 21 53
2014 Shift worker 4 28 30 25 10 3 1 32 37 65
2014 Non-shift worker 27 30 20 15 9 0 0 57 24 48

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 29 16 12 11 7 1 59 24 738
2017 Non-shift worker 31 28 13 7 6 13 2 70 15 500
2014 Shift worker 24 31 18 10 10 7 1 59 21 604
2014 Non-shift worker 35 25 13 8 3 15 1 72 13 421
2011 Shift worker 26 27 16 11 9 10 1 60 22 824
2011 Non-shift worker 25 28 15 7 6 18 3 66 15 418

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 30 16 15 13 2 1 55 29 736
2017 Non-shift worker 28 32 16 12 8 3 1 62 21 500
2014 Shift worker 23 32 17 14 11 2 1 56 26 605
2014 Non-shift worker 32 31 18 10 5 4 1 66 15 423
2011 Shift worker 29 29 18 12 9 3 0 60 22 826
2011 Non-shift worker 25 40 16 9 6 4 0 67 16 419

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 31 18 15 13 7 0 50 29 736
2017 Non-shift worker 19 32 18 14 6 10 1 57 23 503
2014 Shift worker 15 29 23 16 9 8 0 48 27 611
2014 Non-shift worker 16 37 20 11 5 11 0 59 18 426
2011 Shift worker 19 26 20 15 10 11 0 50 27 826
2011 Non-shift worker 20 33 19 13 7 7 1 57 22 419

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 26 16 12 18 8 0 50 33 738
2017 Non-shift worker 24 28 16 11 10 10 0 58 24 503
2014 Shift worker 20 29 18 16 12 6 0 51 30 610
2014 Non-shift worker 24 30 16 13 7 9 0 59 23 426
2011 Shift worker 23 27 15 13 11 11 0 57 27 828
2011 Non-shift worker 23 35 14 10 6 12 0 66 18 418

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 29 16 18 19 4 0 45 38 738
2017 Non-shift worker 21 30 16 16 10 7 0 55 28 502
2014 Shift worker 14 29 17 21 14 5 0 45 37 611
2014 Non-shift worker 20 34 17 15 6 8 1 59 23 426
2011 Shift worker 17 32 15 19 12 5 0 52 33 825
2011 Non-shift worker 19 37 14 18 7 5 1 59 26 420
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 37 16 15 7 2 1 62 22 736
2017 Non-shift worker 27 40 18 9 4 1 1 68 14 505
2014 Shift worker 24 40 16 11 7 1 0 65 19 619
2014 Non-shift worker 30 42 15 6 5 2 1 74 11 429
2011 Shift worker 31 35 16 10 6 2 0 68 16 828
2011 Non-shift worker 32 38 17 8 3 1 0 72 11 420

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 38 16 8 3 6 1 72 11 734
2017 Non-shift worker 38 36 11 3 2 8 1 82 5 506
2014 Shift worker 30 38 16 8 3 5 1 72 11 619
2014 Non-shift worker 40 34 13 1 1 8 2 83 2 428
2011 Shift worker 33 34 15 6 3 7 1 74 10 829
2011 Non-shift worker 40 34 12 3 1 9 1 82 4 419

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 33 14 12 9 4 1 63 23 737
2017 Non-shift worker 34 34 12 7 5 4 3 73 14 506
2014 Shift worker 28 33 14 11 8 4 1 64 21 619
2014 Non-shift worker 38 31 12 6 3 6 3 77 10 426
2011 Shift worker 29 34 11 10 8 7 2 69 20 827
2011 Non-shift worker 36 35 8 7 7 5 2 76 15 418

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 25 21 17 13 8 3 42 34 736
2017 Non-shift worker 16 29 21 15 7 6 6 51 25 505
2014 Shift worker 10 25 24 18 15 6 2 38 35 618
2014 Non-shift worker 20 23 21 15 7 9 6 50 25 429
2011 Shift worker 11 24 20 14 13 13 5 43 32 827
2011 Non-shift worker 12 28 20 12 11 9 8 48 28 418

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 22 17 15 21 12 1 40 41 738
2017 Non-shift worker 18 19 14 14 17 14 3 46 38 506
2014 Shift worker 15 21 18 18 18 9 1 40 40 620
2014 Non-shift worker 20 22 19 13 14 10 2 48 31 429
2011 Shift worker 18 21 17 15 14 15 1 46 34 825
2011 Non-shift worker 19 26 16 12 12 13 2 53 29 417

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 14 7 3 2 3 8 86 6 737
2017 Non-shift worker 67 12 4 2 2 2 11 90 5 506
2014 Shift worker 64 15 7 3 3 1 7 86 6 618
2014 Non-shift worker 73 9 4 2 1 2 10 93 3 428

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 12 7 3 4 3 2 86 7 738
2017 Non-shift worker 78 8 4 3 2 2 4 91 5 506
2014 Shift worker 66 13 6 5 3 3 3 84 9 619
2014 Non-shift worker 77 11 3 1 1 3 3 94 3 427
2011 Shift worker 78 9 3 4 2 1 2 91 6 829
2011 Non-shift worker 84 10 1 1 1 1 2 98 2 417

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 17 21 15 23 12 3 31 44 739
2017 Non-shift worker 13 20 25 13 13 10 5 39 31 505
2014 Shift worker 9 16 25 19 18 10 3 28 42 618
2014 Non-shift worker 13 21 25 11 13 12 5 40 29 424
2011 Shift worker 12 17 25 14 16 13 4 34 36 828
2011 Non-shift worker 14 24 26 14 11 8 4 43 28 418

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 18 17 16 27 8 4 31 49 738
2017 Non-shift worker 9 18 21 17 20 7 9 31 44 506
2014 Shift worker 10 15 22 19 25 5 4 27 48 620
2014 Non-shift worker 12 18 20 16 18 8 8 36 40 427
2011 Shift worker 12 23 17 15 20 8 5 40 40 827
2011 Non-shift worker 11 21 23 13 17 7 7 38 35 418

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 20 23 19 23 8 1 28 47 739
2017 Non-shift worker 11 27 21 17 13 8 3 43 34 506

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 28 17 6 6 4 1 69 14 738
2017 Non-shift worker 35 29 14 3 4 11 5 76 8 506
2014 Shift worker 39 30 14 6 4 5 1 74 11 619
2014 Non-shift worker 36 25 16 2 3 13 4 74 7 428

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 33 15 8 6 2 0 70 15 735
2017 Non-shift worker 36 37 12 6 3 5 1 78 10 506
2014 Shift worker 35 34 16 8 3 4 1 73 11 619
2014 Non-shift worker 32 37 14 5 2 8 1 76 9 428
2011 Shift worker 38 31 13 10 5 4 0 71 15 828
2011 Non-shift worker 32 34 16 6 3 7 1 72 10 419

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 35 10 9 6 0 0 75 14 737
2017 Non-shift worker 47 33 9 7 4 0 1 81 10 506
2014 Shift worker 42 36 12 5 4 0 0 79 9 619
2014 Non-shift worker 48 36 8 5 3 1 1 84 8 426
2011 Shift worker 48 30 10 7 4 0 0 78 11 828
2011 Non-shift worker 45 39 9 4 3 1 0 84 7 420

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 31 20 11 12 0 0 56 23 738
2017 Non-shift worker 34 32 16 9 8 0 1 67 17 506
2014 Shift worker 26 32 19 12 9 2 0 59 22 620
2014 Non-shift worker 34 32 19 9 5 1 1 67 14 428
2011 Shift worker 31 32 17 12 7 1 0 63 19 826
2011 Non-shift worker 32 37 17 8 4 1 1 71 12 420

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 35 17 12 10 0 0 60 23 737
2017 Non-shift worker 36 35 14 10 5 0 1 71 15 506
2014 Shift worker 26 35 20 11 7 1 0 61 18 619
2014 Non-shift worker 37 33 17 9 4 1 1 70 13 427
2011 Shift worker 30 35 18 11 6 0 0 66 17 826
2011 Non-shift worker 35 41 13 8 3 1 0 76 11 419

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 14 22 18 19 8 1 35 41 737
2017 Non-shift worker 26 21 22 9 13 6 3 51 25 505
2014 Shift worker 16 19 22 14 18 8 2 40 36 620
2014 Non-shift worker 26 21 19 11 11 9 3 54 25 425
2011 Shift worker 20 18 19 13 18 10 2 44 35 826
2011 Non-shift worker 27 28 16 10 6 10 3 63 18 420
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 19 42 40 736
2017 Non-shift worker 20 54 26 502
2014 Shift worker 28 40 32 606
2014 Non-shift worker 18 55 27 426
2011 Shift worker 28 40 32 829
2011 Non-shift worker 14 61 25 418

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 13 2 39 18 10 17 135
2017 Non-shift worker 42 11 17 14 5 11 95
2014 Shift worker 14 8 21 33 9999 24 155
2014 Non-shift worker 46 12 15 20 9999 8 76
2011 Shift worker 14 10 22 28 9999 26 230
2011 Non-shift worker 58 7 10 14 9999 12 59
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 19 81 736
2017 Non-shift worker 22 78 502
2014 Shift worker 23 77 614
2014 Non-shift worker 21 79 428

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 42 140
2017 Non-shift worker 22 108
2014 Shift worker 44 139
2014 Non-shift worker 23 90

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 59 140
2017 Non-shift worker 56 108
2014 Shift worker 66 139
2014 Non-shift worker 59 90

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 5 140
2017 Non-shift worker 8 108
2014 Shift worker 4 139

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 140
2017 Non-shift worker 0 108
2014 Shift worker 0 139

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 140
2017 Non-shift worker 42 108
2014 Shift worker 35 139
2014 Non-shift worker 47 90

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 140
2017 Non-shift worker 51 109
2014 Shift worker 38 139
2014 Non-shift worker 46 90

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 140
2017 Non-shift worker 33 109
2014 Shift worker 37 139
2014 Non-shift worker 35 90

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 140
2017 Non-shift worker 22 109
2014 Shift worker 26 139
2014 Non-shift worker 29 90

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 140
2017 Non-shift worker 26 109
2014 Shift worker 28 139
2014 Non-shift worker 25 90

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 140
2017 Non-shift worker 20 109
2014 Shift worker 16 139
2014 Non-shift worker 20 90

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 68 140
2017 Non-shift worker 61 109
2014 Shift worker 64 139
2014 Non-shift worker 63 90

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 140
2017 Non-shift worker 30 109
2014 Shift worker 21 139
2014 Non-shift worker 20 90

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 109

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 140
2017 Non-shift worker 9 109
2014 Shift worker 17 139
2014 Non-shift worker 10 90

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 140
2017 Non-shift worker 23 109
2014 Shift worker 17 139
2014 Non-shift worker 23 90

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 43 140
2017 Non-shift worker 38 109
2014 Shift worker 39 139
2014 Non-shift worker 44 90

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 140
2017 Non-shift worker 34 109
2014 Shift worker 35 139
2014 Non-shift worker 47 90

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 140
2017 Non-shift worker 10 109
2014 Shift worker 19 139
2014 Non-shift worker 13 90

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 51 140
2017 Non-shift worker 72 109
2014 Shift worker 57 139
2014 Non-shift worker 77 90

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 140
2017 Non-shift worker 20 109
2014 Shift worker 17 139
2014 Non-shift worker 24 90

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 140
2017 Non-shift worker 5 109
2014 Shift worker 4 139
2014 Non-shift worker 9 90

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 140
2017 Non-shift worker 24 109
2014 Shift worker 18 139
2014 Non-shift worker 26 90

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 140
2017 Non-shift worker 6 109
2014 Shift worker 7 139
2014 Non-shift worker 9 90

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 140
2017 Non-shift worker 9 109
2014 Shift worker 8 139
2014 Non-shift worker 15 90

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 140
2017 Non-shift worker 14 109
2014 Shift worker 16 139
2014 Non-shift worker 17 90

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 140
2017 Non-shift worker 8 109
2014 Shift worker 13 139
2014 Non-shift worker 10 90

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 27 140
2017 Non-shift worker 15 109
2014 Shift worker 27 139
2014 Non-shift worker 15 90

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 123
2017 Non-shift worker 17 98
2014 Shift worker 15 126
2014 Non-shift worker 11 73

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 123
2017 Non-shift worker 17 98
2014 Shift worker 21 126
2014 Non-shift worker 14 73

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 123
2017 Non-shift worker 6 98
2014 Shift worker 16 126
2014 Non-shift worker 7 73

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 123
2017 Non-shift worker 9 98

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 123
2017 Non-shift worker 13 98
2014 Shift worker 14 126
2014 Non-shift worker 23 73

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 123
2017 Non-shift worker 8 98
2014 Shift worker 8 126
2014 Non-shift worker 11 73

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 123
2017 Non-shift worker 8 98
2014 Shift worker 17 126
2014 Non-shift worker 7 73

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 123
2017 Non-shift worker 6 98
2014 Shift worker 13 126
2014 Non-shift worker 6 73

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 123
2017 Non-shift worker 15 98
2014 Shift worker 29 126
2014 Non-shift worker 18 73

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 123
2017 Non-shift worker 10 98
2014 Shift worker 8 126
2014 Non-shift worker 7 73

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 40 123
2017 Non-shift worker 25 98
2014 Shift worker 43 126
2014 Non-shift worker 32 73

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 66 123
2017 Non-shift worker 41 98
2014 Shift worker 64 126
2014 Non-shift worker 42 73

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 123
2017 Non-shift worker 32 98
2014 Shift worker 17 126
2014 Non-shift worker 28 73

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 99 1 140
2017 Non-shift worker 97 3 108

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 14 18 6 9 33 8 43 26 737
2017 Non-shift worker 15 15 14 6 6 35 9 53 22 504
2014 Shift worker 12 14 22 9 8 29 6 40 26 613
2014 Non-shift worker 14 17 16 6 6 34 8 53 20 429

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 27 16 8 7 14 2 62 19 737
2017 Non-shift worker 27 28 14 6 5 16 4 69 14 503
2014 Shift worker 24 30 20 6 5 13 1 63 14 618
2014 Non-shift worker 25 28 17 5 3 19 3 68 11 430
2011 Shift worker 37 30 16 5 3 8 1 74 9 824
2011 Non-shift worker 32 31 14 5 2 14 2 75 9 417
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 46 13 14 4 2 0 68 18 739
2017 Non-shift worker 17 50 12 13 4 2 1 70 18 506
2014 Shift worker 23 43 13 12 7 1 1 67 19 618
2014 Non-shift worker 22 43 14 12 7 3 0 66 19 429
2011 Shift worker 18 45 13 15 6 1 1 65 22 829
2011 Non-shift worker 18 49 15 12 4 1 1 68 16 420

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 24 20 13 10 23 4 42 31 738
2017 Non-shift worker 10 23 22 11 7 21 6 45 25 505
2014 Shift worker 10 24 20 15 12 16 2 42 34 621
2014 Non-shift worker 13 22 20 13 11 19 3 45 30 429
2011 Shift worker 10 24 20 11 7 24 4 46 25 829
2011 Non-shift worker 13 34 20 8 3 20 2 60 14 420

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 30 15 7 4 17 0 68 13 738
2017 Non-shift worker 33 30 14 3 2 15 2 77 7 505
2014 Shift worker 24 36 16 7 2 12 1 70 11 617
2014 Non-shift worker 33 29 15 5 1 17 0 75 7 430
2011 Shift worker 28 26 16 5 3 22 1 69 10 826
2011 Non-shift worker 32 35 13 3 1 15 1 79 5 420

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 30 16 8 7 16 0 63 18 738
2017 Non-shift worker 25 28 18 6 4 17 1 66 12 506
2014 Shift worker 21 32 17 9 6 14 2 62 18 617
2014 Non-shift worker 25 25 18 8 2 22 0 65 12 429
2011 Shift worker 25 26 16 8 4 21 1 65 15 828
2011 Non-shift worker 27 35 14 5 1 17 0 75 8 420
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 9 91 735
2017 Non-shift worker 5 95 500
2014 Shift worker 10 90 615
2014 Non-shift worker 6 94 427

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 69
2017 Non-shift worker 20 27
2014 Shift worker 36 59
2014 Non-shift worker 33 27

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 88 69
2017 Non-shift worker 64 27
2014 Shift worker 82 59
2014 Non-shift worker 71 27

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 69
2017 Non-shift worker 0 27
2014 Shift worker 0 59
2014 Non-shift worker 0 27

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 27

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 69
2017 Non-shift worker 29 27
2014 Shift worker 22 59
2014 Non-shift worker 22 27

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 69
2014 Shift worker 10 59

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 69
2017 Non-shift worker 22 27
2014 Shift worker 18 59
2014 Non-shift worker 29 27

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 69
2017 Non-shift worker 32 27
2014 Shift worker 21 59
2014 Non-shift worker 36 27

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 69
2017 Non-shift worker 17 27
2014 Shift worker 8 59
2014 Non-shift worker 22 27

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 69
2014 Shift worker 11 59

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 69
2014 Shift worker 18 59
2014 Non-shift worker 22 27

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 69
2017 Non-shift worker 23 27
2014 Shift worker 28 59

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 69
2014 Shift worker 15 59

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 69
2014 Shift worker 24 59
2014 Non-shift worker 18 27

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 27
2014 Non-shift worker 0 27

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 69
2017 Non-shift worker 18 27
2014 Shift worker 29 59
2014 Non-shift worker 35 27

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 69
2017 Non-shift worker 45 27
2014 Shift worker 28 59
2014 Non-shift worker 54 27

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 69
2017 Non-shift worker 27 27
2014 Non-shift worker 25 27

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 69

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 69
2017 Non-shift worker 31 27
2014 Shift worker 13 59
2014 Non-shift worker 29 27

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 27
2014 Non-shift worker 0 27

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 69

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 69
2017 Non-shift worker 40 27
2014 Shift worker 53 59
2014 Non-shift worker 31 27

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23
2014 Shift worker 9 55

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 61
2014 Shift worker 14 55

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 61
2017 Non-shift worker 0 23
2014 Shift worker 0 55

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 61
2017 Non-shift worker 0 23
2014 Shift worker 9 55

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 61

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23
2014 Non-shift worker 0 23

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 61
2014 Shift worker 32 55

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 61
2014 Shift worker 8 55

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 61
2017 Non-shift worker 22 23
2014 Shift worker 26 55
2014 Non-shift worker 21 23

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 61
2014 Shift worker 11 55
2014 Non-shift worker 0 23

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 61
2017 Non-shift worker 39 23
2014 Shift worker 43 55
2014 Non-shift worker 34 23

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23
2014 Non-shift worker 0 23

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 64 61
2017 Non-shift worker 71 23
2014 Shift worker 65 55
2014 Non-shift worker 70 23

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 61
2014 Shift worker 15 55

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 94 6 69
2017 Non-shift worker 96 4 26

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 15 18 4 5 37 7 51 17 737
2017 Non-shift worker 14 16 17 1 3 40 8 57 9 498
2014 Shift worker 14 16 22 4 4 36 5 50 13 612
2014 Non-shift worker 15 16 16 2 2 41 7 60 8 427

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 30 16 5 5 16 2 69 12 737
2017 Non-shift worker 29 30 12 2 3 22 3 78 6 499
2014 Shift worker 28 31 16 5 3 16 2 71 10 614
2014 Non-shift worker 27 26 14 2 1 26 3 76 4 430
2011 Shift worker 41 29 12 3 2 11 0 80 6 828
2011 Non-shift worker 39 26 14 2 1 15 2 79 4 420
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 21 23 12 12 1 0 52 24 737
2017 Non-shift worker 31 26 19 11 11 0 1 58 22 506

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 25 15 4 2 0 4 78 7 737
2017 Non-shift worker 47 26 15 6 2 1 3 76 8 505

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 22 11 4 3 1 7 81 7 733
2017 Non-shift worker 51 25 13 4 2 1 4 79 7 506

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 20 7 4 2 3 5 86 6 737
2017 Non-shift worker 61 16 9 4 2 4 5 84 6 504

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 13 6 1 1 0 15 90 3 733
2017 Non-shift worker 61 14 7 3 1 1 13 88 5 504

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 29 20 14 11 0 1 54 25 737
2017 Non-shift worker 40 29 15 7 8 0 1 70 15 504

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 26 20 14 10 1 3 54 25 735
2017 Non-shift worker 37 25 19 9 6 1 3 65 15 506

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 22 18 8 7 1 4 66 15 736
2017 Non-shift worker 42 31 14 5 3 2 3 76 9 505

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 27 17 10 8 0 2 66 18 738
2017 Non-shift worker 51 28 11 5 3 1 1 80 8 505

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 27 12 4 3 1 3 80 7 737
2017 Non-shift worker 55 27 9 5 1 1 3 84 7 504

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 23 16 7 5 0 4 71 12 738
2017 Non-shift worker 54 22 10 5 4 0 6 81 9 503

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 14 7 4 3 0 3 86 7 735
2017 Non-shift worker 70 13 6 2 4 1 5 88 6 504

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 19 6 3 2 0 2 90 4 737
2017 Non-shift worker 73 17 3 1 1 0 5 95 2 506

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 19 13 6 7 0 2 74 12 735
2017 Non-shift worker 61 20 8 4 4 0 3 83 9 504

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 5 2 1 1 0 45 94 3 733
2017 Non-shift worker 46 6 1 1 0 0 45 96 2 501

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 17 9 6 3 1 11 79 10 737
2017 Non-shift worker 48 23 13 4 3 0 8 77 8 503

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 20 17 17 22 0 1 44 39 736
2017 Non-shift worker 32 19 17 11 18 1 2 53 30 506

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 29 13 6 4 0 3 77 10 738
2017 Non-shift worker 56 27 7 3 2 0 4 87 6 505

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 33 31 12 8 0 0 49 20 737
2017 Non-shift worker 18 37 33 8 4 0 0 55 12 504

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 17 34 25 12 0 0 37 28 736
2017 Non-shift worker 7 13 35 25 19 0 0 45 21 503

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 25 23 16 18 7 0 39 36 737
2017 Non-shift worker 19 34 21 10 8 6 1 58 19 506

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 27 19 19 20 4 1 40 41 738
2017 Non-shift worker 19 33 20 13 8 3 3 56 23 506
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 25 75 738
2017 Non-shift worker 13 87 502
2014 Shift worker 22 78 609
2014 Non-shift worker 9 91 426

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 76 24 187
2017 Non-shift worker 69 31 64
2014 Shift worker 86 14 137
2014 Non-shift worker 70 30 39

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 33 4 13 8 1 0 74 22 141
2017 Non-shift worker 54 25 2 7 10 2 0 81 17 44
2014 Shift worker 36 37 7 10 7 2 1 76 17 117
2014 Non-shift worker 54 27 3 12 3 0 0 82 15 26
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 20 10 4 3 18 2 54 46 736
2017 Non-shift worker 46 25 9 4 3 12 1 52 48 502

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 267
2017 Non-shift worker 25 202

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 267
2017 Non-shift worker 37 202

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 267
2017 Non-shift worker 14 202

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 40 267
2017 Non-shift worker 36 202

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 2 267
2017 Non-shift worker 1 202

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 267
2017 Non-shift worker 34 202

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 12 68 11 4 2 2 255
2017 Non-shift worker 15 65 9 4 1 6 188

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 29 14 16 13 3 11 49 34 271
2017 Non-shift worker 18 31 15 12 11 1 12 57 27 207

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 19 15 15 14 7 21 40 39 271
2017 Non-shift worker 15 26 15 13 12 3 17 50 31 207
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