2017 Public Service Employee Survey Results for Statistical Survey Operations by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	42	4	10	4	82	14	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	42	3	12	3	82	15	440
2017	University certificate or diploma below the bachelor's level	35	44	9	8	4	79	12	70
2017	Bachelor's degree	44	41	3	9	3	84	13	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	40	6	13	6	75	18	139
2014	Secondary or high school graduation certificate or equivalent or less	45	40	5	7	3	85	10	260
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	46	4	9	4	83	13	372
2014	University certificate or diploma below the bachelor's level	21	51	8	16	4	73	20	61
2014	Bachelor's degree	35	44	4	14	3	79	16	237
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	36	5	15	8	73	22	82
2011	Secondary or high school graduation certificate or equivalent or less	46	42	3	6	3	88	9	377
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	41	4	6	2	88	8	437
2011	University certificate or diploma below the bachelor's level	47	39	4	10	0	86	10	92
2011	Bachelor's degree	44	41	5	9	1	85	11	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	35	6	11	5	78	16	81

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	83	12	2	1	1	0	1	95	3	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	14	3	1	0	0	0	96	1	441
2017	University certificate or diploma below the bachelor's level	71	25	4	0	0	0	0	96	0	70
2017	Bachelor's degree	83	15	1	1	1	0	0	97	2	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	20	2	4	1	1	0	93	4	139
2014	Secondary or high school graduation certificate or equivalent or less	81	13	2	2	1	0	1	96	2	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	15	1	3	2	0	0	94	4	377
2014	University certificate or diploma below the bachelor's level	72	16	10	0	2	0	0	88	2	62
2014	Bachelor's degree	81	13	2	1	1	1	1	96	2	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	21	2	2	3	0	3	93	5	82
2011	Secondary or high school graduation certificate or equivalent or less	89	7	1	2	0	0	0	97	2	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	11	2	1	1	0	1	96	2	437
2011	University certificate or diploma below the bachelor's level	88	10	0	1	1	0	0	98	2	92
2011	Bachelor's degree	84	13	1	1	1	0	0	97	2	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	14	1	2	1	0	0	95	4	81

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	14	6	2	1	0	9	90	4	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	10	5	2	3	0	10	90	5	440
2017	University certificate or diploma below the bachelor's level	67	11	10	1	3	0	7	85	5	71
2017	Bachelor's degree	68	13	2	1	1	0	15	95	3	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	13	4	1	2	1	15	91	4	138
2014	Secondary or high school graduation certificate or equivalent or less	70	10	3	2	1	0	14	93	4	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	10	3	1	2	0	13	93	4	377
2014	University certificate or diploma below the bachelor's level	74	11	4	1	1	2	6	93	3	62
2014	Bachelor's degree	71	7	4	1	1	0	16	93	2	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	11	3	4	1	0	15	91	6	82
2011	Secondary or high school graduation certificate or equivalent or less	80	7	1	1	1	0	11	98	1	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	10	3	1	1	0	11	94	3	437
2011	University certificate or diploma below the bachelor's level	82	10	3	0	2	0	3	94	2	92
2011	Bachelor's degree	75	8	2	1	1	0	13	96	2	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	7	2	4	0	1	11	93	4	81

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	26	10	11	6	0	7	70	19	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	10	10	7	0	5	71	18	441
2017	University certificate or diploma below the bachelor's level	35	29	10	11	3	0	12	73	16	71
2017	Bachelor's degree	31	35	11	11	6	0	5	70	18	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33	11	10	6	1	7	70	17	140
2014	Secondary or high school graduation certificate or equivalent or less	37	32	11	9	6	0	6	72	16	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	32	10	8	7	0	6	74	16	376
2014	University certificate or diploma below the bachelor's level	29	32	21	5	5	0	7	66	11	61
2014	Bachelor's degree	34	33	10	12	4	0	7	72	17	236
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	27	8	11	14	0	9	64	27	82
2011	Secondary or high school graduation certificate or equivalent or less	36	29	10	11	7	0	7	70	20	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	30	8	8	8	0	6	75	16	436
2011	University certificate or diploma below the bachelor's level	31	30	10	5	7	0	18	73	15	91
2011	Bachelor's degree	37	27	10	13	6	0	7	69	20	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	35	5	16	7	0	14	67	27	81

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	38	11	9	3	0	0	76	12	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	42	6	9	4	0	0	81	13	442
2017	University certificate or diploma below the bachelor's level	30	46	11	7	6	0	0	76	13	71
2017	Bachelor's degree	37	44	7	9	4	0	0	81	13	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	44	8	10	4	0	0	79	14	140
2014	Secondary or high school graduation certificate or equivalent or less	37	40	10	10	3	0	0	77	13	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	46	7	11	4	0	0	78	14	377
2014	University certificate or diploma below the bachelor's level	32	54	6	7	1	0	0	86	9	62
2014	Bachelor's degree	32	42	11	9	6	0	0	74	15	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	12	11	5	0	0	73	16	82
2011	Secondary or high school graduation certificate or equivalent or less	48	37	6	8	2	0	0	84	10	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	38	5	5	2	0	0	88	8	437
2011	University certificate or diploma below the bachelor's level	43	38	7	8	4	0	0	81	12	91
2011	Bachelor's degree	40	40	7	10	2	0	1	81	12	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	44	7	9	6	1	0	78	15	81

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	29	24	7	5	0	1	64	11	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35	18	5	4	0	0	73	9	442
2017	University certificate or diploma below the bachelor's level	49	30	10	9	3	0	0	78	12	71
2017	Bachelor's degree	26	38	18	9	7	0	1	65	17	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	32	19	10	12	0	1	58	22	140
2014	Secondary or high school graduation certificate or equivalent or less	39	30	19	7	5	1	0	69	12	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	30	19	7	6	0	0	68	13	377
2014	University certificate or diploma below the bachelor's level	34	36	20	6	3	0	0	71	9	62
2014	Bachelor's degree	30	31	23	10	6	0	0	61	16	237
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33	26	15	6	0	1	52	21	82
2011	Secondary or high school graduation certificate or equivalent or less	39	33	18	6	3	0	1	72	9	377
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	18	5	2	0	0	75	7	436
2011	University certificate or diploma below the bachelor's level	36	36	16	7	4	0	1	73	11	92
2011	Bachelor's degree	27	30	17	15	10	1	0	57	26	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	43	19	11	9	0	3	60	21	80

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	35	12	4	2	0	0	82	7	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	31	11	6	2	0	0	81	8	442
2017	University certificate or diploma below the bachelor's level	58	20	7	8	7	0	0	77	16	71
2017	Bachelor's degree	38	33	13	9	6	0	0	72	15	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	31	14	9	13	0	1	63	22	140
2014	Secondary or high school graduation certificate or equivalent or less	50	31	11	5	1	0	0	82	7	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	33	13	3	3	0	1	80	7	376
2014	University certificate or diploma below the bachelor's level	50	36	4	5	3	2	0	88	8	61
2014	Bachelor's degree	36	33	14	9	8	0	0	69	17	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	40	14	9	15	0	1	62	24	82
2011	Secondary or high school graduation certificate or equivalent or less	49	35	11	4	2	0	0	84	6	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	36	8	4	3	0	0	85	7	437
2011	University certificate or diploma below the bachelor's level	47	23	21	5	2	0	1	71	8	91
2011	Bachelor's degree	30	32	12	14	12	0	0	62	26	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	25	18	11	19	0	0	53	30	80

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	33	9	11	5	0	1	75	16	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	10	11	6	0	0	72	18	442
2017	University certificate or diploma below the bachelor's level	36	34	14	10	7	0	0	69	17	71
2017	Bachelor's degree	37	36	13	12	3	0	0	72	15	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	36	12	9	8	0	0	72	16	138
2014	Secondary or high school graduation certificate or equivalent or less	35	38	7	12	6	0	2	75	19	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	33	13	10	5	0	0	72	15	377
2014	University certificate or diploma below the bachelor's level	33	35	12	13	7	0	0	68	20	62
2014	Bachelor's degree	32	34	13	13	6	1	1	68	19	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	39	8	10	14	0	1	68	24	82

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	31	17	13	8	0	1	62	21	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	29	14	12	10	0	1	62	23	440
2017	University certificate or diploma below the bachelor's level	28	33	13	6	18	0	3	62	24	71
2017	Bachelor's degree	26	30	18	13	12	0	1	57	25	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	24	10	13	0	2	52	24	140
2014	Secondary or high school graduation certificate or equivalent or less	32	31	14	14	6	1	2	65	20	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	16	13	8	0	0	63	21	376
2014	University certificate or diploma below the bachelor's level	25	35	20	10	10	0	0	60	20	62
2014	Bachelor's degree	29	32	12	11	13	1	1	63	24	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	35	10	16	18	0	2	54	35	81
2011	Secondary or high school graduation certificate or equivalent or less	35	29	15	10	7	1	2	66	18	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	33	15	8	5	0	2	72	13	435
2011	University certificate or diploma below the bachelor's level	25	37	16	11	8	1	2	64	19	92
2011	Bachelor's degree	19	36	19	15	9	1	2	57	24	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	14	16	11	0	3	58	28	80

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	16	16	8	13	4	24	49	30	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	14	14	9	13	4	24	50	31	442
2017	University certificate or diploma below the bachelor's level	13	28	18	9	8	3	19	53	23	71
2017	Bachelor's degree	22	15	16	7	11	3	25	52	26	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	17	14	11	16	5	14	49	33	140
2014	Secondary or high school graduation certificate or equivalent or less	24	14	15	8	11	2	26	52	27	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	16	16	9	14	5	24	47	31	377
2014	University certificate or diploma below the bachelor's level	18	20	14	9	16	2	20	49	33	62
2014	Bachelor's degree	26	16	9	8	17	4	20	54	33	235
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	12	16	7	21	0	16	47	34	82
2011	Secondary or high school graduation certificate or equivalent or less	20	13	16	10	14	6	22	45	33	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	13	13	8	11	5	26	53	28	433
2011	University certificate or diploma below the bachelor's level	18	14	11	16	13	3	24	45	40	92
2011	Bachelor's degree	22	17	13	10	14	4	20	51	32	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	20	16	11	19	0	19	44	36	81

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	38	18	7	4	0	71	10	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	42	11	8	6	0	76	13	442
2017	University certificate or diploma below the bachelor's level	39	36	10	10	4	0	75	15	71
2017	Bachelor's degree	26	42	13	11	9	0	67	20	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	41	18	11	9	1	62	20	140
2014	Secondary or high school graduation certificate or equivalent or less	32	41	17	6	5	0	73	10	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	42	12	6	6	0	76	12	374
2014	University certificate or diploma below the bachelor's level	33	45	15	4	4	0	77	8	62
2014	Bachelor's degree	23	43	17	12	5	0	67	16	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	43	19	9	10	0	63	18	82
2011	Secondary or high school graduation certificate or equivalent or less	36	42	14	5	3	0	77	8	377
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	12	4	3	0	81	7	437
2011	University certificate or diploma below the bachelor's level	32	50	11	5	2	0	82	8	92
2011	Bachelor's degree	25	41	15	10	8	1	67	18	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	47	17	9	9	0	65	17	81

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	33	17	17	12	0	0	54	30	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	34	14	18	15	0	0	54	33	442
2017	University certificate or diploma below the bachelor's level	16	39	14	13	18	0	0	55	31	71
2017	Bachelor's degree	19	36	15	15	16	0	0	54	31	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	29	26	19	14	1	1	40	34	140
2014	Secondary or high school graduation certificate or equivalent or less	25	34	12	19	11	0	0	58	30	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	38	18	11	13	0	0	58	24	375
2014	University certificate or diploma below the bachelor's level	15	46	17	16	6	0	0	61	22	62
2014	Bachelor's degree	20	34	16	17	12	0	0	54	29	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	30	15	11	25	2	0	48	37	82
2011	Secondary or high school graduation certificate or equivalent or less	24	36	20	11	9	0	0	60	20	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	35	19	10	9	0	0	61	20	437
2011	University certificate or diploma below the bachelor's level	21	37	21	12	8	1	1	59	20	92
2011	Bachelor's degree	15	35	17	20	11	1	0	51	31	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	36	21	16	16	0	0	47	32	81

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	39	7	9	2	0	82	11	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	43	8	6	3	0	83	9	441
2017	University certificate or diploma below the bachelor's level	38	43	10	7	3	0	81	9	71
2017	Bachelor's degree	40	42	7	7	3	0	82	10	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	40	11	8	6	1	75	14	140

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	35	10	5	2	1	1	83	7	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	34	10	4	2	0	0	84	6	440
2017	University certificate or diploma below the bachelor's level	43	37	10	7	3	0	0	80	10	71
2017	Bachelor's degree	42	38	11	4	3	1	0	81	8	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	11	5	5	1	0	79	10	139
2014	Secondary or high school graduation certificate or equivalent or less	42	43	9	4	2	1	0	85	6	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	9	5	3	0	0	83	9	376
2014	University certificate or diploma below the bachelor's level	56	35	4	5	0	0	0	91	5	62
2014	Bachelor's degree	43	42	8	4	3	0	0	85	7	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	36	8	7	8	0	0	77	15	82
2011	Secondary or high school graduation certificate or equivalent or less	49	37	8	3	1	1	1	88	4	377
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	37	8	3	1	1	0	88	4	436
2011	University certificate or diploma below the bachelor's level	43	39	9	8	1	0	0	83	9	92
2011	Bachelor's degree	38	41	12	5	3	1	0	79	9	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38	7	6	6	0	0	80	12	81

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	33	20	14	11	1	54	26	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	35	19	17	12	0	53	28	442
2017	University certificate or diploma below the bachelor's level	20	32	13	17	18	0	52	35	71
2017	Bachelor's degree	23	31	19	14	13	0	54	27	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	36	22	13	17	0	48	30	140

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	35	9	3	1	1	86	5	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	29	8	3	2	0	87	5	442
2017	University certificate or diploma below the bachelor's level	58	17	17	6	1	0	75	8	70
2017	Bachelor's degree	40	37	15	5	4	0	76	8	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	26	14	8	4	1	74	12	138
2014	Secondary or high school graduation certificate or equivalent or less	66	25	7	1	1	0	90	3	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	24	9	2	1	0	89	2	377
2014	University certificate or diploma below the bachelor's level	64	22	10	3	1	0	86	4	62
2014	Bachelor's degree	52	30	13	3	2	1	82	4	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	27	7	4	8	0	81	11	82
2011	Secondary or high school graduation certificate or equivalent or less	59	30	6	3	1	0	90	4	377
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	28	7	1	1	0	91	2	436
2011	University certificate or diploma below the bachelor's level	62	32	7	0	0	0	93	0	92
2011	Bachelor's degree	43	32	15	5	5	0	75	10	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	46	9	4	2	0	85	6	81

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	30	18	17	17	0	2	47	35	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	30	19	19	18	0	1	43	37	441
2017	University certificate or diploma below the bachelor's level	13	19	28	19	20	0	2	33	39	70
2017	Bachelor's degree	11	23	20	21	23	1	1	35	45	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	24	17	17	29	1	1	35	47	138
2014	Secondary or high school graduation certificate or equivalent or less	13	30	20	20	14	1	2	45	35	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	37	18	19	15	1	0	48	33	377
2014	University certificate or diploma below the bachelor's level	11	34	24	14	18	0	0	45	31	62
2014	Bachelor's degree	12	25	18	24	18	1	2	38	44	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	31	15	16	29	0	2	39	46	82
2011	Secondary or high school graduation certificate or equivalent or less	15	32	19	20	12	2	1	48	32	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	30	26	15	12	2	2	45	29	436
2011	University certificate or diploma below the bachelor's level	14	17	26	29	13	0	0	32	42	92
2011	Bachelor's degree	10	26	20	23	17	2	1	38	42	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	28	19	15	30	1	1	35	46	80

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	30	19	19	12	0	1	49	31	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	28	19	17	18	1	1	45	36	440
2017	University certificate or diploma below the bachelor's level	16	19	22	25	19	0	0	34	43	69
2017	Bachelor's degree	16	19	20	21	22	1	2	35	44	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	24	15	21	28	0	3	33	51	138
2014	Secondary or high school graduation certificate or equivalent or less	15	33	26	17	8	0	1	48	26	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	26	23	16	14	1	1	46	30	376
2014	University certificate or diploma below the bachelor's level	14	28	26	14	18	0	0	42	32	62
2014	Bachelor's degree	14	23	19	21	20	0	4	38	42	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	11	22	21	29	1	2	25	52	82

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	38	17	13	7	1	1	61	21	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	40	19	10	7	0	0	63	18	437
2017	University certificate or diploma below the bachelor's level	25	24	23	13	16	0	0	48	29	69
2017	Bachelor's degree	22	42	16	10	9	1	0	65	19	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	37	24	14	12	0	1	50	26	139
2014	Secondary or high school graduation certificate or equivalent or less	23	39	18	11	5	3	1	64	17	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	37	19	13	5	1	1	63	18	377
2014	University certificate or diploma below the bachelor's level	27	36	8	20	9	0	1	63	29	62
2014	Bachelor's degree	26	35	19	13	6	1	0	61	19	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	34	19	14	15	1	0	52	29	82
2011	Secondary or high school graduation certificate or equivalent or less	35	39	14	5	3	2	2	77	9	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	11	5	3	1	2	81	8	437
2011	University certificate or diploma below the bachelor's level	35	36	13	9	2	2	2	75	11	91
2011	Bachelor's degree	31	39	16	7	4	2	1	73	11	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	56	9	10	6	0	1	75	16	81

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	33	18	6	2	0	73	9	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	12	5	4	0	78	9	442
2017	University certificate or diploma below the bachelor's level	45	34	12	6	3	0	79	9	69
2017	Bachelor's degree	31	41	13	7	8	0	72	15	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	19	6	11	0	64	17	139
2014	Secondary or high school graduation certificate or equivalent or less	44	34	13	7	2	1	78	9	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	33	11	5	4	0	81	9	377
2014	University certificate or diploma below the bachelor's level	45	32	12	7	1	2	80	8	62
2014	Bachelor's degree	31	41	15	8	4	0	72	12	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	45	13	3	15	0	69	18	82
2011	Secondary or high school graduation certificate or equivalent or less	44	40	10	5	2	0	84	7	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	35	9	5	2	0	85	7	436
2011	University certificate or diploma below the bachelor's level	39	42	11	5	2	0	82	8	92
2011	Bachelor's degree	28	38	18	11	5	1	66	15	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	51	16	7	7	0	69	15	81

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	26	5	2	0	2	8	91	3	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	23	9	1	0	1	8	88	2	440
2017	University certificate or diploma below the bachelor's level	47	35	3	6	0	0	10	91	6	70
2017	Bachelor's degree	61	20	7	2	1	2	8	90	2	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	23	5	2	1	1	12	91	3	140
2014	Secondary or high school graduation certificate or equivalent or less	59	21	8	0	1	1	9	90	1	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	32	8	1	2	0	6	89	3	375
2014	University certificate or diploma below the bachelor's level	47	34	9	0	0	0	10	90	0	62
2014	Bachelor's degree	53	29	7	2	1	0	8	89	3	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	21	12	3	1	0	5	83	4	82
2011	Secondary or high school graduation certificate or equivalent or less	52	27	10	2	1	1	6	85	4	373
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	26	9	1	3	0	10	86	4	436
2011	University certificate or diploma below the bachelor's level	53	22	7	3	0	0	15	88	4	92
2011	Bachelor's degree	49	27	11	3	1	0	8	83	5	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	32	9	7	5	1	7	77	14	81

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	11	30	25	24	1	4	52	16	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	11	28	23	24	2	6	52	17	440
2017	University certificate or diploma below the bachelor's level	7	8	29	30	22	3	1	54	16	71
2017	Bachelor's degree	5	9	29	25	23	3	6	52	15	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	15	25	27	17	2	8	49	24	139
2014	Secondary or high school graduation certificate or equivalent or less	4	13	22	33	21	2	5	58	18	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	13	34	24	19	2	4	46	18	376
2014	University certificate or diploma below the bachelor's level	5	18	34	24	18	0	0	43	23	62
2014	Bachelor's degree	7	12	27	26	24	1	4	52	20	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	18	25	19	21	2	4	43	30	81
2011	Secondary or high school graduation certificate or equivalent or less	3	10	31	23	27	1	4	53	14	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	10	30	26	23	1	5	53	15	436
2011	University certificate or diploma below the bachelor's level	1	18	23	28	24	0	5	55	21	92
2011	Bachelor's degree	3	11	29	28	21	3	5	53	16	261
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	14	23	23	21	1	9	49	25	81

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	13	23	25	25	4	4	54	20	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	16	24	20	24	5	4	48	26	439
2017	University certificate or diploma below the bachelor's level	4	15	28	23	26	2	3	51	20	71
2017	Bachelor's degree	11	9	21	20	28	5	7	54	22	309
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	25	14	26	4	5	44	28	138
2014	Secondary or high school graduation certificate or equivalent or less	9	10	20	27	27	2	5	58	20	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	17	26	18	26	2	4	47	25	374
2014	University certificate or diploma below the bachelor's level	6	26	17	23	21	4	2	47	34	62
2014	Bachelor's degree	10	14	27	24	21	2	2	47	25	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	14	17	12	27	2	8	44	37	81
2011	Secondary or high school graduation certificate or equivalent or less	3	12	25	21	31	2	5	56	17	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	12	22	22	31	3	5	57	20	435
2011	University certificate or diploma below the bachelor's level	5	20	18	22	27	3	4	53	27	92
2011	Bachelor's degree	7	13	25	25	22	5	3	51	22	261
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	25	15	23	6	5	43	29	81

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	12	21	20	24	7	11	54	21	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	13	21	21	22	5	12	52	22	438
2017	University certificate or diploma below the bachelor's level	10	11	25	20	21	0	13	47	24	71
2017	Bachelor's degree	6	10	22	21	22	6	13	53	20	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	22	10	19	9	14	37	35	138
2014	Secondary or high school graduation certificate or equivalent or less	3	11	18	26	24	6	10	61	17	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	15	23	19	24	4	7	49	25	377
2014	University certificate or diploma below the bachelor's level	16	19	22	16	11	6	10	32	41	62
2014	Bachelor's degree	6	11	23	23	19	9	8	52	21	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	17	20	8	23	2	17	39	37	81
2011	Secondary or high school graduation certificate or equivalent or less	5	10	20	18	31	7	9	58	18	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	10	20	19	26	8	11	56	20	436
2011	University certificate or diploma below the bachelor's level	9	16	25	16	17	3	13	40	30	92
2011	Bachelor's degree	7	11	19	19	20	9	16	51	24	261
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	16	16	19	19	12	14	50	28	81

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	6	15	31	32	3	9	73	10	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	6	18	30	35	2	8	72	8	436
2017	University certificate or diploma below the bachelor's level	6	7	17	26	38	2	4	69	13	71
2017	Bachelor's degree	3	5	17	30	31	2	11	70	10	310
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	5	20	30	26	7	7	66	11	138
2014	Secondary or high school graduation certificate or equivalent or less	2	6	18	37	30	1	6	72	9	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	5	22	34	27	1	8	67	9	377
2014	University certificate or diploma below the bachelor's level	0	14	25	35	18	7	1	58	15	62
2014	Bachelor's degree	2	6	25	32	27	1	7	64	9	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	11	14	24	29	4	9	61	22	81
2011	Secondary or high school graduation certificate or equivalent or less	2	9	19	25	36	3	6	67	12	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	4	20	28	34	3	8	69	8	436
2011	University certificate or diploma below the bachelor's level	1	11	23	33	27	1	4	63	13	92
2011	Bachelor's degree	3	6	18	29	31	2	11	68	11	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	5	19	28	23	5	9	60	19	81

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	9	18	23	33	4	8	64	15	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	8	21	21	33	2	10	61	14	438
2017	University certificate or diploma below the bachelor's level	7	11	18	30	29	1	4	62	19	71
2017	Bachelor's degree	5	11	17	24	30	2	11	62	18	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	8	23	23	26	3	11	57	17	139
2014	Secondary or high school graduation certificate or equivalent or less	3	8	18	31	33	1	6	69	12	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	11	27	22	27	1	7	54	17	376
2014	University certificate or diploma below the bachelor's level	8	20	21	27	18	2	4	48	30	61
2014	Bachelor's degree	7	9	26	24	24	1	10	53	17	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	16	14	30	2	11	51	31	80
2011	Secondary or high school graduation certificate or equivalent or less	2	7	22	20	38	2	9	65	10	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	6	17	23	35	3	12	69	11	436
2011	University certificate or diploma below the bachelor's level	2	13	23	27	21	0	13	56	18	91
2011	Bachelor's degree	3	9	17	26	29	4	12	65	15	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	7	30	21	22	6	7	50	16	81

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	11	21	21	23	7	10	53	22	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	10	20	19	27	8	8	55	21	438
2017	University certificate or diploma below the bachelor's level	8	10	26	20	31	2	4	53	20	71
2017	Bachelor's degree	11	12	20	18	24	6	9	49	27	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	21	16	20	6	5	40	36	138
2014	Secondary or high school graduation certificate or equivalent or less	7	14	17	19	28	6	9	55	25	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	15	20	17	25	8	8	49	27	375
2014	University certificate or diploma below the bachelor's level	9	26	12	18	21	7	6	46	41	61
2014	Bachelor's degree	10	11	20	21	22	8	8	51	25	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	14	17	9	24	9	8	39	40	82
2011	Secondary or high school graduation certificate or equivalent or less	6	11	21	21	26	7	7	55	20	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	10	19	17	27	9	8	54	24	435
2011	University certificate or diploma below the bachelor's level	10	11	28	17	18	5	10	42	24	92
2011	Bachelor's degree	9	13	23	16	24	10	6	47	25	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	11	28	15	17	9	9	39	27	81

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	13	27	18	25	4	7	48	23	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	14	23	18	25	4	8	50	24	439
2017	University certificate or diploma below the bachelor's level	12	8	24	26	23	1	6	52	22	71
2017	Bachelor's degree	10	14	22	20	23	3	8	48	27	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	10	30	18	18	4	9	42	23	139
2014	Secondary or high school graduation certificate or equivalent or less	6	11	30	20	22	4	7	47	19	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	13	27	17	24	4	7	46	23	376
2014	University certificate or diploma below the bachelor's level	10	27	30	16	11	2	4	29	39	62
2014	Bachelor's degree	7	11	31	20	20	6	5	45	20	239
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	13	21	15	17	3	13	39	36	81

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	10	6	2	2	0	9	88	5	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	10	6	2	3	0	6	88	6	443
2017	University certificate or diploma below the bachelor's level	74	11	7	6	0	0	2	87	6	71
2017	Bachelor's degree	74	9	7	1	2	1	6	90	3	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	6	7	4	5	1	5	84	9	141
2014	Secondary or high school graduation certificate or equivalent or less	78	10	3	2	2	0	4	93	4	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	12	5	4	1	0	5	90	5	379
2014	University certificate or diploma below the bachelor's level	77	6	7	3	1	0	7	89	4	65
2014	Bachelor's degree	77	11	4	3	2	0	3	91	5	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	5	4	4	4	0	11	87	9	85
2011	Secondary or high school graduation certificate or equivalent or less	81	8	3	3	1	1	3	93	4	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	10	3	2	3	0	5	92	5	435
2011	University certificate or diploma below the bachelor's level	76	10	3	3	1	0	7	92	5	91
2011	Bachelor's degree	78	10	3	2	2	2	3	92	4	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	7	4	4	2	4	7	89	7	81

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	22	21	13	8	6	9	51	25	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	23	19	13	10	9	7	50	27	441
2017	University certificate or diploma below the bachelor's level	20	25	15	13	8	13	6	56	26	71
2017	Bachelor's degree	16	27	17	10	12	8	10	52	27	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	18	21	9	17	10	7	44	31	141
2014	Secondary or high school graduation certificate or equivalent or less	23	26	17	9	7	8	10	60	20	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	27	18	15	5	7	7	57	23	379
2014	University certificate or diploma below the bachelor's level	23	31	22	7	5	4	8	61	14	64
2014	Bachelor's degree	20	28	20	9	6	9	7	58	19	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	23	14	11	17	8	10	48	34	85

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	28	13	13	9	2	2	63	23	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	24	13	13	10	3	1	63	23	443
2017	University certificate or diploma below the bachelor's level	33	24	13	13	8	7	2	63	23	71
2017	Bachelor's degree	35	29	12	10	10	3	1	67	21	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	30	10	15	11	4	2	63	27	141
2014	Secondary or high school graduation certificate or equivalent or less	36	26	15	11	8	2	2	65	20	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	24	14	11	7	3	2	66	20	377
2014	University certificate or diploma below the bachelor's level	41	27	9	13	6	1	2	70	20	65
2014	Bachelor's degree	32	33	16	8	5	6	1	70	14	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	22	10	10	18	4	3	59	31	85

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	28	20	18	10	3	3	49	29	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	30	17	16	10	3	2	54	28	443
2017	University certificate or diploma below the bachelor's level	26	41	14	8	7	4	0	70	16	71
2017	Bachelor's degree	25	34	13	15	10	2	1	61	25	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	35	14	13	11	6	0	61	25	141
2014	Secondary or high school graduation certificate or equivalent or less	17	34	16	17	10	4	2	54	29	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	28	17	15	8	5	2	56	26	378
2014	University certificate or diploma below the bachelor's level	30	23	19	13	12	3	0	55	26	64
2014	Bachelor's degree	23	35	20	15	5	3	0	59	20	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	26	14	15	15	4	3	53	32	85
2011	Secondary or high school graduation certificate or equivalent or less	20	39	15	15	5	6	1	63	21	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	16	12	5	6	2	63	19	438
2011	University certificate or diploma below the bachelor's level	25	34	12	12	4	9	3	68	19	91
2011	Bachelor's degree	29	37	13	10	6	5	1	69	17	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	9	7	7	9	4	73	17	81

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	19	17	12	13	22	4	43	34	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	19	14	13	15	20	3	45	37	442
2017	University certificate or diploma below the bachelor's level	23	14	14	12	7	26	4	53	27	71
2017	Bachelor's degree	21	23	13	8	9	24	4	60	23	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	23	15	12	11	21	1	50	31	141
2014	Secondary or high school graduation certificate or equivalent or less	17	23	16	13	12	14	5	49	31	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	22	15	12	12	15	3	53	29	378
2014	University certificate or diploma below the bachelor's level	25	21	18	7	11	15	4	56	22	65
2014	Bachelor's degree	22	24	19	7	9	17	2	57	20	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	12	17	14	17	16	3	41	38	85
2011	Secondary or high school graduation certificate or equivalent or less	23	24	14	9	10	19	1	59	24	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	21	15	8	9	17	1	59	22	437
2011	University certificate or diploma below the bachelor's level	19	16	14	11	13	24	2	48	33	91
2011	Bachelor's degree	24	22	13	10	9	21	2	59	24	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	17	20	6	12	28	2	45	27	81

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	21	16	16	15	21	3	39	40	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	15	17	13	21	3	41	39	441
2017	University certificate or diploma below the bachelor's level	12	16	16	10	11	31	4	43	32	71
2017	Bachelor's degree	12	25	16	13	11	20	2	48	32	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	11	21	16	16	28	2	24	45	141
2014	Secondary or high school graduation certificate or equivalent or less	11	16	23	16	11	21	2	35	35	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	19	17	20	12	20	2	37	41	377
2014	University certificate or diploma below the bachelor's level	13	21	17	18	9	22	0	44	35	65
2014	Bachelor's degree	12	17	20	13	13	24	1	39	34	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	10	21	17	18	22	2	25	47	85

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	44	10	6	3	2	2	80	10	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	34	9	8	5	1	2	77	13	442
2017	University certificate or diploma below the bachelor's level	32	39	15	10	4	0	0	70	14	71
2017	Bachelor's degree	39	41	9	7	3	1	1	81	10	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	31	9	12	5	3	1	72	18	141
2014	Secondary or high school graduation certificate or equivalent or less	38	36	14	7	3	1	1	76	10	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	39	12	8	2	1	2	77	11	377
2014	University certificate or diploma below the bachelor's level	50	21	8	18	1	1	0	72	20	63
2014	Bachelor's degree	36	44	11	5	3	1	0	81	8	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	27	12	12	4	0	2	71	16	85

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	31	12	11	6	0	1	71	17	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	34	10	8	6	0	0	76	14	443
2017	University certificate or diploma below the bachelor's level	37	33	12	11	7	0	0	71	17	71
2017	Bachelor's degree	41	31	10	11	7	0	0	72	18	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	32	13	12	8	0	0	67	20	141
2014	Secondary or high school graduation certificate or equivalent or less	43	36	9	7	4	1	1	79	12	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	36	8	6	5	0	0	81	10	379
2014	University certificate or diploma below the bachelor's level	49	32	7	9	3	0	0	81	12	65
2014	Bachelor's degree	41	33	11	10	5	0	0	74	15	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	30	14	9	7	0	0	70	16	83
2011	Secondary or high school graduation certificate or equivalent or less	43	31	12	7	7	0	0	74	14	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	33	10	8	4	0	0	78	12	438
2011	University certificate or diploma below the bachelor's level	38	29	10	18	5	0	0	67	23	91
2011	Bachelor's degree	27	46	10	8	9	0	0	73	17	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	41	10	11	7	1	1	71	19	81

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	34	13	9	4	4	3	72	14	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	30	14	6	5	3	1	74	11	443
2017	University certificate or diploma below the bachelor's level	37	27	17	11	4	3	0	66	16	71
2017	Bachelor's degree	42	26	14	7	5	4	2	73	12	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	26	17	9	5	4	0	67	15	141
2014	Secondary or high school graduation certificate or equivalent or less	39	33	14	8	4	2	1	74	12	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	34	12	6	4	2	1	77	10	379
2014	University certificate or diploma below the bachelor's level	49	16	18	7	4	2	3	69	12	65
2014	Bachelor's degree	37	30	15	9	6	2	1	69	15	241
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	30	14	9	8	0	0	69	17	83
2011	Secondary or high school graduation certificate or equivalent or less	38	32	14	6	5	4	1	73	12	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	33	10	6	3	3	1	80	10	437
2011	University certificate or diploma below the bachelor's level	41	27	10	12	5	4	0	71	18	91
2011	Bachelor's degree	35	30	14	6	6	6	2	71	14	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	30	11	7	6	5	2	73	15	81

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	36	12	10	5	0	1	73	15	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	38	10	10	5	0	0	75	15	443
2017	University certificate or diploma below the bachelor's level	39	33	14	7	6	1	0	73	13	70
2017	Bachelor's degree	39	31	11	12	4	1	1	72	17	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	13	11	9	1	0	68	19	141
2014	Secondary or high school graduation certificate or equivalent or less	40	39	9	8	3	1	1	80	11	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	7	10	3	0	0	80	13	379
2014	University certificate or diploma below the bachelor's level	47	30	15	3	4	2	0	78	7	65
2014	Bachelor's degree	35	40	11	9	4	1	1	76	13	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	14	8	11	0	0	67	19	85
2011	Secondary or high school graduation certificate or equivalent or less	40	35	10	10	5	0	0	75	15	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	35	8	9	3	1	0	79	13	438
2011	University certificate or diploma below the bachelor's level	41	22	12	21	4	0	0	63	25	91
2011	Bachelor's degree	31	41	11	10	6	1	0	73	16	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	33	12	10	11	0	1	66	21	81

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	81	11	2	0	1	0	4	96	2	289
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	8	3	0	2	0	4	95	2	443
2017	University certificate or diploma below the bachelor's level	75	14	7	0	4	0	0	89	4	71
2017	Bachelor's degree	82	10	2	1	1	0	4	96	2	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	12	3	2	3	0	1	91	5	141
2014	Secondary or high school graduation certificate or equivalent or less	86	8	2	0	1	0	2	96	2	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	9	2	3	1	0	3	94	4	379
2014	University certificate or diploma below the bachelor's level	85	6	2	3	0	0	3	94	4	64
2014	Bachelor's degree	78	15	3	1	1	0	3	95	2	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	8	6	4	5	0	6	85	9	85
2011	Secondary or high school graduation certificate or equivalent or less	89	7	1	1	0	1	2	98	1	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	7	2	1	2	0	4	96	2	438
2011	University certificate or diploma below the bachelor's level	86	5	2	0	2	1	3	95	2	91
2011	Bachelor's degree	84	8	3	0	2	1	2	95	3	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	10	4	2	5	0	5	88	8	81

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	20	12	7	10	3	12	65	20	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	22	9	5	12	2	15	69	21	441
2017	University certificate or diploma below the bachelor's level	37	21	6	8	7	6	15	74	20	71
2017	Bachelor's degree	36	21	9	5	13	3	13	68	21	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	22	9	8	12	4	17	64	25	141
2014	Secondary or high school graduation certificate or equivalent or less	46	21	9	4	6	3	11	78	12	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	20	8	5	8	3	14	75	16	378
2014	University certificate or diploma below the bachelor's level	47	21	12	3	4	2	11	79	8	64
2014	Bachelor's degree	37	26	12	5	7	2	11	73	14	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	22	11	3	16	7	11	64	23	85
2011	Secondary or high school graduation certificate or equivalent or less	35	26	12	5	9	3	9	70	16	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	27	10	7	7	2	8	74	15	435
2011	University certificate or diploma below the bachelor's level	33	24	13	5	8	4	13	68	16	92
2011	Bachelor's degree	22	29	14	12	11	3	9	58	25	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	21	15	11	10	2	10	59	24	81

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	29	14	9	6	1	3	70	15	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	26	12	6	10	1	1	71	16	442
2017	University certificate or diploma below the bachelor's level	40	17	17	13	11	2	1	58	25	71
2017	Bachelor's degree	41	27	13	7	10	2	0	70	17	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	28	15	15	7	1	1	63	22	141

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	29	15	10	4	3	1	70	15	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	28	17	5	7	2	1	70	13	441
2017	University certificate or diploma below the bachelor's level	37	25	16	8	10	4	0	65	19	71
2017	Bachelor's degree	39	27	17	7	7	3	0	68	14	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	20	10	6	3	1	61	17	140

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	34	13	10	4	0	1	72	15	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	32	15	7	6	0	0	72	13	442
2017	University certificate or diploma below the bachelor's level	35	26	17	9	8	4	0	64	18	71
2017	Bachelor's degree	38	31	16	8	7	1	0	69	15	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	36	17	11	6	0	1	65	18	141
2014	Secondary or high school graduation certificate or equivalent or less	45	31	12	7	4	1	0	77	11	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	29	10	7	4	0	0	79	11	379
2014	University certificate or diploma below the bachelor's level	47	27	15	5	6	0	0	74	11	65
2014	Bachelor's degree	41	32	16	6	6	0	0	73	11	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	28	8	14	17	0	0	61	31	85

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	29	12	24	7	7	7	50	36	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	42	12	14	17	2	0	56	32	41
2017	Bachelor's degree	14	39	7	12	23	0	4	56	36	26
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	31	15	29	9	0	7	43	41	13
2014	Secondary or high school graduation certificate or equivalent or less	10	28	26	11	21	4	0	40	33	25
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	20	28	26	0	2	0	46	26	40
2014	Bachelor's degree	9	34	30	13	14	0	0	43	28	31
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	13	20	31	28	0	0	21	59	11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	29	17	11	7	5	2	62	20	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	32	13	9	9	8	1	66	20	438
2017	University certificate or diploma below the bachelor's level	23	29	16	7	12	13	1	59	21	70
2017	Bachelor's degree	28	28	14	9	8	12	1	65	19	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	20	16	13	12	16	1	50	30	140
2014	Secondary or high school graduation certificate or equivalent or less	29	27	16	8	7	12	0	65	17	256
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	29	18	8	7	7	1	65	16	370
2014	University certificate or diploma below the bachelor's level	24	30	12	19	3	11	3	61	25	65
2014	Bachelor's degree	28	31	16	9	4	11	0	67	15	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	25	11	8	16	15	0	59	28	84
2011	Secondary or high school graduation certificate or equivalent or less	27	30	16	10	4	12	2	65	17	372
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	26	16	9	7	10	2	64	18	434
2011	University certificate or diploma below the bachelor's level	22	24	13	14	7	18	2	58	26	92
2011	Bachelor's degree	21	29	15	7	11	15	1	60	22	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	15	11	15	23	1	46	34	81

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	30	15	15	10	1	1	59	25	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	34	14	14	10	1	1	60	25	438
2017	University certificate or diploma below the bachelor's level	23	25	22	13	14	3	0	49	28	69
2017	Bachelor's degree	25	32	16	12	10	4	1	60	23	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	24	20	15	15	3	0	48	31	140
2014	Secondary or high school graduation certificate or equivalent or less	27	31	17	11	8	5	0	61	20	258
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	33	18	12	7	2	1	62	20	371
2014	University certificate or diploma below the bachelor's level	24	33	17	18	5	0	3	59	24	65
2014	Bachelor's degree	26	30	19	12	7	5	2	59	20	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	28	16	11	17	3	1	55	29	84
2011	Secondary or high school graduation certificate or equivalent or less	29	34	17	11	7	2	0	64	18	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	33	15	10	7	3	0	67	17	435
2011	University certificate or diploma below the bachelor's level	25	36	15	15	7	2	0	62	22	92
2011	Bachelor's degree	22	34	21	10	8	5	0	59	19	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	21	20	17	17	2	0	44	35	81

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	34	17	17	9	5	0	55	28	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	33	17	14	9	9	0	56	25	441
2017	University certificate or diploma below the bachelor's level	16	25	18	19	13	9	0	45	35	70
2017	Bachelor's degree	16	31	19	13	10	10	1	53	26	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	23	25	14	13	10	0	43	30	140
2014	Secondary or high school graduation certificate or equivalent or less	17	36	24	9	8	6	0	56	18	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	32	23	15	6	6	0	53	22	376
2014	University certificate or diploma below the bachelor's level	5	38	17	24	5	11	0	48	33	64
2014	Bachelor's degree	15	29	23	14	6	13	0	51	23	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	27	14	14	18	15	0	47	37	85
2011	Secondary or high school graduation certificate or equivalent or less	20	31	20	11	8	10	0	57	21	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	31	18	13	8	6	1	58	23	436
2011	University certificate or diploma below the bachelor's level	21	24	17	16	9	12	1	51	29	92
2011	Bachelor's degree	14	26	21	16	9	14	0	46	29	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	14	21	20	17	15	0	32	43	81

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	24	15	15	15	6	1	52	32	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	29	16	12	12	7	0	56	26	442
2017	University certificate or diploma below the bachelor's level	14	23	18	10	17	18	0	45	33	70
2017	Bachelor's degree	19	29	17	9	16	9	0	54	27	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	19	16	13	19	15	0	45	37	140
2014	Secondary or high school graduation certificate or equivalent or less	24	32	16	10	11	6	0	60	22	260
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	29	19	14	9	7	0	55	25	377
2014	University certificate or diploma below the bachelor's level	14	33	13	22	9	8	1	51	35	65
2014	Bachelor's degree	19	28	18	16	10	8	0	51	29	238
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	22	14	18	16	8	0	48	37	85
2011	Secondary or high school graduation certificate or equivalent or less	25	30	16	12	9	9	0	60	23	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	31	14	11	8	10	0	64	20	436
2011	University certificate or diploma below the bachelor's level	24	24	14	16	9	13	0	55	29	92
2011	Bachelor's degree	16	29	16	11	11	15	0	54	27	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	6	15	14	21	0	56	36	81

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	27	19	17	14	5	1	47	33	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	29	16	18	14	5	0	50	34	441
2017	University certificate or diploma below the bachelor's level	17	30	15	14	17	6	0	50	33	70
2017	Bachelor's degree	14	30	16	17	17	6	0	47	36	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30	14	15	17	8	0	51	34	140
2014	Secondary or high school graduation certificate or equivalent or less	16	33	17	19	9	6	0	52	30	259
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	31	16	20	11	6	0	51	32	377
2014	University certificate or diploma below the bachelor's level	14	33	18	15	12	4	3	51	30	65
2014	Bachelor's degree	18	28	21	17	10	6	0	49	29	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	32	12	20	19	5	0	46	41	85
2011	Secondary or high school graduation certificate or equivalent or less	19	33	15	19	11	3	0	54	31	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	36	14	16	9	5	1	59	26	436
2011	University certificate or diploma below the bachelor's level	22	29	18	19	10	3	0	52	30	91
2011	Bachelor's degree	12	37	14	19	11	7	0	52	33	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	14	26	15	12	0	38	46	81

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	39	18	13	5	2	1	63	19	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	37	18	12	5	1	1	64	17	442
2017	University certificate or diploma below the bachelor's level	19	39	20	16	3	1	1	60	20	70
2017	Bachelor's degree	26	40	13	11	7	2	0	68	19	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	40	15	14	7	1	1	63	22	140
2014	Secondary or high school graduation certificate or equivalent or less	29	39	18	7	4	2	1	70	11	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	42	15	7	7	1	0	71	14	380
2014	University certificate or diploma below the bachelor's level	30	34	18	15	1	2	0	65	17	65
2014	Bachelor's degree	26	44	12	9	6	2	1	72	15	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	40	13	18	14	0	0	55	32	86
2011	Secondary or high school graduation certificate or equivalent or less	33	34	18	10	4	1	0	68	14	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	14	7	5	2	0	74	12	438
2011	University certificate or diploma below the bachelor's level	29	31	21	13	2	2	1	62	16	90
2011	Bachelor's degree	28	38	16	9	6	1	0	68	16	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	37	20	11	9	4	1	58	21	81

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	36	14	7	3	7	1	74	11	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	41	15	4	2	8	2	77	7	440
2017	University certificate or diploma below the bachelor's level	44	28	10	10	3	6	0	76	14	71
2017	Bachelor's degree	35	38	13	5	2	6	1	79	7	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	34	13	7	3	5	2	75	11	141
2014	Secondary or high school graduation certificate or equivalent or less	35	34	12	5	2	10	3	79	7	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	17	6	3	5	2	73	9	380
2014	University certificate or diploma below the bachelor's level	43	34	12	7	0	4	0	80	7	64
2014	Bachelor's degree	33	39	17	4	0	6	1	77	5	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	10	6	4	6	0	79	11	85
2011	Secondary or high school graduation certificate or equivalent or less	33	35	16	4	2	8	1	75	7	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	34	12	4	2	8	1	80	7	438
2011	University certificate or diploma below the bachelor's level	29	34	19	8	1	9	1	70	10	91
2011	Bachelor's degree	36	31	14	6	2	9	1	75	9	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	42	9	7	2	10	1	79	11	81

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	31	14	12	7	7	3	64	21	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31	13	9	7	3	3	70	17	443
2017	University certificate or diploma below the bachelor's level	29	34	13	10	8	4	1	66	20	71
2017	Bachelor's degree	28	38	13	10	7	4	1	69	18	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	33	13	15	9	2	2	61	25	141
2014	Secondary or high school graduation certificate or equivalent or less	33	36	10	6	7	5	3	75	14	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	15	9	6	4	1	68	15	379
2014	University certificate or diploma below the bachelor's level	37	28	11	12	6	5	3	70	19	65
2014	Bachelor's degree	30	33	15	11	5	6	1	67	16	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	37	6	17	11	4	6	62	31	84
2011	Secondary or high school graduation certificate or equivalent or less	32	36	10	7	7	6	3	74	15	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	32	9	8	8	6	1	73	17	436
2011	University certificate or diploma below the bachelor's level	30	34	13	12	3	5	2	69	17	91
2011	Bachelor's degree	25	36	11	13	7	8	1	67	21	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	31	11	5	16	5	2	65	23	81

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	27	22	17	7	9	4	47	28	289
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	25	21	16	10	9	4	47	30	443
2017	University certificate or diploma below the bachelor's level	12	24	24	19	9	6	5	41	32	71
2017	Bachelor's degree	15	26	21	16	13	7	2	45	32	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	31	22	14	17	2	7	42	34	141
2014	Secondary or high school graduation certificate or equivalent or less	13	26	29	14	9	6	3	43	25	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	24	23	18	8	9	4	43	31	380
2014	University certificate or diploma below the bachelor's level	21	21	20	15	13	7	4	47	31	65
2014	Bachelor's degree	17	24	18	17	14	7	3	46	34	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	15	21	23	23	3	6	27	50	85
2011	Secondary or high school graduation certificate or equivalent or less	10	27	18	13	11	12	7	47	31	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	22	12	11	13	5	44	28	436
2011	University certificate or diploma below the bachelor's level	14	18	27	13	11	10	7	39	29	92
2011	Bachelor's degree	11	25	18	19	13	10	4	42	37	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	25	19	11	18	10	6	43	34	80

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	21	16	17	18	10	3	42	40	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	21	15	14	20	12	2	44	39	443
2017	University certificate or diploma below the bachelor's level	16	14	21	15	23	9	2	33	43	71
2017	Bachelor's degree	15	21	14	15	18	15	2	44	39	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	19	16	15	19	14	2	39	41	141
2014	Secondary or high school graduation certificate or equivalent or less	18	23	18	14	15	10	1	46	33	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	23	18	14	17	8	1	46	34	380
2014	University certificate or diploma below the bachelor's level	19	21	10	19	20	9	1	45	44	65
2014	Bachelor's degree	15	19	21	21	14	8	3	38	39	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	17	17	16	20	15	2	36	43	85
2011	Secondary or high school graduation certificate or equivalent or less	20	25	15	16	12	12	1	51	32	373
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	22	19	12	10	14	2	51	26	436
2011	University certificate or diploma below the bachelor's level	15	13	20	15	20	16	1	34	42	92
2011	Bachelor's degree	16	22	15	13	17	17	2	46	36	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	14	15	24	18	0	35	48	79

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	15	5	3	2	1	11	89	5	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	11	7	3	2	2	9	86	6	442
2017	University certificate or diploma below the bachelor's level	56	16	11	3	3	4	7	81	6	70
2017	Bachelor's degree	65	15	6	1	1	3	9	90	3	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	13	4	3	4	4	7	87	8	141
2014	Secondary or high school graduation certificate or equivalent or less	71	11	5	3	1	1	7	90	4	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	13	6	3	2	1	9	88	6	379
2014	University certificate or diploma below the bachelor's level	78	7	3	3	3	2	5	91	6	65
2014	Bachelor's degree	66	16	5	2	2	2	7	89	5	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	14	9	2	3	4	10	83	6	85

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	9	5	3	2	2	4	88	6	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	9	5	2	4	3	4	88	7	443
2017	University certificate or diploma below the bachelor's level	70	7	12	5	3	0	3	80	8	71
2017	Bachelor's degree	72	14	6	3	2	3	1	89	5	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	10	4	3	6	2	2	86	10	141
2014	Secondary or high school graduation certificate or equivalent or less	72	12	4	5	2	1	4	89	7	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	13	5	4	3	3	2	88	7	379
2014	University certificate or diploma below the bachelor's level	73	11	6	3	3	2	1	88	6	64
2014	Bachelor's degree	69	14	5	3	2	3	3	90	5	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	11	7	2	7	6	4	83	10	85
2011	Secondary or high school graduation certificate or equivalent or less	81	9	1	4	2	2	2	93	6	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	10	3	3	2	1	3	92	5	437
2011	University certificate or diploma below the bachelor's level	82	8	4	2	1	0	2	92	3	91
2011	Bachelor's degree	84	11	2	1	1	1	1	96	2	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	13	3	6	4	4	0	87	10	80

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	19	27	14	14	11	5	37	32	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	18	25	13	17	13	5	33	37	442
2017	University certificate or diploma below the bachelor's level	10	22	20	14	16	14	4	39	37	71
2017	Bachelor's degree	14	19	18	15	22	10	3	37	43	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	13	21	18	27	9	3	25	51	141
2014	Secondary or high school graduation certificate or equivalent or less	10	22	23	16	12	11	5	39	33	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	19	29	14	11	13	3	35	30	378
2014	University certificate or diploma below the bachelor's level	13	14	30	17	11	11	4	32	33	62
2014	Bachelor's degree	11	15	21	23	20	8	3	29	47	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	20	11	36	9	6	22	55	85
2011	Secondary or high school graduation certificate or equivalent or less	14	25	25	9	11	13	3	46	24	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	20	28	13	11	11	4	40	27	437
2011	University certificate or diploma below the bachelor's level	16	12	20	26	13	6	8	32	45	90
2011	Bachelor's degree	7	14	25	17	22	11	5	26	45	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	16	16	19	28	14	2	25	56	81

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	19	21	18	16	10	7	34	41	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	16	19	17	26	8	6	28	50	443
2017	University certificate or diploma below the bachelor's level	7	11	21	12	28	10	9	23	50	71
2017	Bachelor's degree	13	18	17	16	24	6	5	35	45	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	19	17	16	33	6	4	27	54	141
2014	Secondary or high school graduation certificate or equivalent or less	13	20	23	15	15	7	6	38	35	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	16	24	16	20	6	5	33	41	380
2014	University certificate or diploma below the bachelor's level	7	20	17	25	16	10	4	32	48	64
2014	Bachelor's degree	8	15	16	24	26	5	6	25	57	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	11	20	14	36	5	6	21	57	85
2011	Secondary or high school graduation certificate or equivalent or less	11	25	21	12	14	9	7	44	31	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	22	22	14	16	9	6	41	34	436
2011	University certificate or diploma below the bachelor's level	13	13	22	15	23	5	8	30	44	91
2011	Bachelor's degree	10	24	12	18	27	6	4	37	49	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	15	15	16	36	10	4	23	60	81

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	24	24	18	15	9	2	35	38	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	25	20	21	17	8	2	36	42	443
2017	University certificate or diploma below the bachelor's level	9	20	24	16	22	9	0	32	42	71
2017	Bachelor's degree	9	20	21	18	22	8	2	33	44	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	18	30	15	22	8	2	26	41	141

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	30	16	6	4	7	3	70	12	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	30	14	5	4	7	4	74	10	442
2017	University certificate or diploma below the bachelor's level	39	22	18	4	11	4	1	65	16	71
2017	Bachelor's degree	39	27	16	3	8	6	2	71	12	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	27	15	7	4	8	2	71	12	141
2014	Secondary or high school graduation certificate or equivalent or less	43	23	14	3	3	10	3	76	8	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	15	4	4	8	2	74	9	379
2014	University certificate or diploma below the bachelor's level	36	30	16	5	6	5	3	71	12	64
2014	Bachelor's degree	36	31	15	4	2	9	2	75	7	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	31	17	8	5	8	1	66	15	85

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	34	16	5	4	5	1	73	10	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	13	8	2	3	1	75	11	440
2017	University certificate or diploma below the bachelor's level	40	26	13	14	5	1	0	67	20	70
2017	Bachelor's degree	37	35	10	7	7	3	1	75	15	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	17	7	8	4	1	66	15	141
2014	Secondary or high school graduation certificate or equivalent or less	37	34	17	5	3	4	1	74	8	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	15	7	2	5	0	75	9	380
2014	University certificate or diploma below the bachelor's level	37	36	13	8	5	2	0	74	13	64
2014	Bachelor's degree	30	40	12	7	2	8	0	76	11	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	26	21	8	5	10	2	62	14	84
2011	Secondary or high school graduation certificate or equivalent or less	35	33	15	8	3	5	1	72	12	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	31	11	6	3	6	1	78	10	436
2011	University certificate or diploma below the bachelor's level	33	27	14	15	8	2	1	62	24	92
2011	Bachelor's degree	32	34	15	11	5	3	0	68	16	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	30	20	9	10	6	0	59	20	81

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	38	8	8	5	0	1	80	13	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	9	7	5	0	1	79	12	442
2017	University certificate or diploma below the bachelor's level	40	34	8	14	4	0	0	74	18	70
2017	Bachelor's degree	45	33	9	7	5	0	0	78	12	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	31	16	7	7	0	0	69	14	141
2014	Secondary or high school graduation certificate or equivalent or less	48	33	10	5	3	0	1	82	9	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	36	10	5	2	1	0	83	7	379
2014	University certificate or diploma below the bachelor's level	46	41	4	7	3	0	0	87	10	63
2014	Bachelor's degree	42	39	12	4	3	1	0	81	7	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	10	7	11	0	1	71	18	85
2011	Secondary or high school graduation certificate or equivalent or less	50	32	9	6	3	0	0	82	9	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	30	9	5	3	1	0	83	8	436
2011	University certificate or diploma below the bachelor's level	42	33	14	8	2	1	0	76	10	92
2011	Bachelor's degree	39	38	11	6	5	1	0	77	11	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	42	9	7	11	0	0	73	19	81

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	29	15	12	10	1	2	62	22	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	31	21	10	8	0	1	61	17	443
2017	University certificate or diploma below the bachelor's level	27	35	18	7	11	1	0	63	19	70
2017	Bachelor's degree	26	33	20	9	12	0	0	60	20	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	32	13	12	16	1	0	58	28	141
2014	Secondary or high school graduation certificate or equivalent or less	31	34	17	8	9	0	1	65	17	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	33	19	9	6	1	1	65	15	380
2014	University certificate or diploma below the bachelor's level	33	34	14	9	4	6	0	71	14	64
2014	Bachelor's degree	26	30	21	14	9	0	0	56	23	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	26	17	19	13	2	0	50	33	85
2011	Secondary or high school graduation certificate or equivalent or less	32	37	14	10	6	1	0	70	16	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	30	16	8	5	1	1	70	13	435
2011	University certificate or diploma below the bachelor's level	32	30	26	7	4	1	0	63	11	92
2011	Bachelor's degree	23	32	20	15	8	2	1	56	23	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	32	19	16	10	5	0	53	27	81

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	33	16	11	7	0	1	65	19	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	36	14	12	6	0	1	67	19	443
2017	University certificate or diploma below the bachelor's level	28	35	14	13	8	1	0	64	22	70
2017	Bachelor's degree	27	37	18	9	8	0	0	64	18	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	34	18	10	13	1	0	59	23	141
2014	Secondary or high school graduation certificate or equivalent or less	33	33	16	11	5	1	1	68	16	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	36	18	8	5	1	0	68	14	379
2014	University certificate or diploma below the bachelor's level	29	43	20	5	4	0	0	71	9	64
2014	Bachelor's degree	28	30	23	13	5	1	0	59	18	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	30	14	16	16	0	1	54	32	85
2011	Secondary or high school graduation certificate or equivalent or less	32	40	13	10	4	0	0	72	14	374
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	35	13	8	3	0	0	75	12	434
2011	University certificate or diploma below the bachelor's level	30	35	22	9	3	1	0	66	12	92
2011	Bachelor's degree	22	38	20	11	8	1	0	60	19	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	21	15	10	1	0	54	25	81

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	18	23	16	13	8	2	42	32	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	18	22	15	14	7	2	45	31	443
2017	University certificate or diploma below the bachelor's level	24	18	26	8	18	6	0	45	28	70
2017	Bachelor's degree	20	16	19	15	20	9	1	39	40	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	15	25	14	22	6	1	35	38	141
2014	Secondary or high school graduation certificate or equivalent or less	21	24	18	12	14	8	3	50	29	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	18	22	12	12	11	2	46	28	378
2014	University certificate or diploma below the bachelor's level	25	28	16	5	16	11	0	60	23	64
2014	Bachelor's degree	17	18	22	16	18	6	2	39	38	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	23	15	21	5	3	36	39	85
2011	Secondary or high school graduation certificate or equivalent or less	29	24	16	11	9	8	2	59	23	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	22	20	9	11	10	2	55	22	435
2011	University certificate or diploma below the bachelor's level	13	26	17	14	10	15	4	49	30	92
2011	Bachelor's degree	12	17	17	16	23	13	2	34	46	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	22	22	12	21	9	2	38	38	81

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	52	32	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	53	33	440
2017	University certificate or diploma below the bachelor's level	24	50	26	69
2017	Bachelor's degree	23	39	38	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	34	40	139
2014	Secondary or high school graduation certificate or equivalent or less	20	47	33	258
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	55	28	375
2014	University certificate or diploma below the bachelor's level	30	40	30	65
2014	Bachelor's degree	34	38	28	240
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	28	37	84
2011	Secondary or high school graduation certificate or equivalent or less	21	53	26	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	55	30	438
2011	University certificate or diploma below the bachelor's level	22	46	33	92
2011	Bachelor's degree	38	31	32	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	29	33	80

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	2	29	7	10	20	44
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	7	25	15	7	16	63
2017	University certificate or diploma below the bachelor's level	46	7	21	0	14	12	15
2017	Bachelor's degree	9	7	31	33	9	11	72
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	9	39	8	3	14	37
2014	Secondary or high school graduation certificate or equivalent or less	33	13	10	23	9999	21	46
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	11	10	24	9999	24	61
2014	University certificate or diploma below the bachelor's level	40	9	13	17	9999	20	18
2014	Bachelor's degree	8	6	32	41	9999	13	76
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	13	23	30	9999	18	27
2011	Secondary or high school graduation certificate or equivalent or less	34	9	7	22	9999	28	76
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	14	13	14	9999	33	63
2011	University certificate or diploma below the bachelor's level	45	5	15	10	9999	25	20
2011	Bachelor's degree	7	5	37	35	9999	16	98
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	13	13	26	9999	19	31

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	84	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	440
2017	University certificate or diploma below the bachelor's level	24	76	71
2017	Bachelor's degree	18	82	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	75	139
2014	Secondary or high school graduation certificate or equivalent or less	19	81	260
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	79	378
2014	University certificate or diploma below the bachelor's level	36	64	65
2014	Bachelor's degree	21	79	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	69	84

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	101
2017	University certificate or diploma below the bachelor's level	30	17
2017	Bachelor's degree	32	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	34
2014	Secondary or high school graduation certificate or equivalent or less	41	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	79
2014	University certificate or diploma below the bachelor's level	33	23
2014	Bachelor's degree	28	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	27

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	101
2017	University certificate or diploma below the bachelor's level	53	17
2017	Bachelor's degree	53	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	34
2014	Secondary or high school graduation certificate or equivalent or less	59	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	79
2014	University certificate or diploma below the bachelor's level	45	23
2014	Bachelor's degree	67	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	27

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	101

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	101
2017	University certificate or diploma below the bachelor's level	17
2017	Bachelor's degree	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34
2014	Secondary or high school graduation certificate or equivalent or less	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79
2014	University certificate or diploma below the bachelor's level	23
2014	Bachelor's degree	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	University certificate or diploma below the bachelor's level	17
2017	Bachelor's degree	54
2014	University certificate or diploma below the bachelor's level	23
2014	Bachelor's degree	54

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	101
2017	University certificate or diploma below the bachelor's level	41	17
2017	Bachelor's degree	36	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	34
2014	Secondary or high school graduation certificate or equivalent or less	23	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	79
2014	University certificate or diploma below the bachelor's level	53	23
2014	Bachelor's degree	40	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	27

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	34

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	101
2017	University certificate or diploma below the bachelor's level	53	17
2017	Bachelor's degree	39	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	35
2014	Secondary or high school graduation certificate or equivalent or less	36	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	79
2014	University certificate or diploma below the bachelor's level	46	23
2014	Bachelor's degree	33	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	27

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	101
2017	University certificate or diploma below the bachelor's level	34	17
2017	Bachelor's degree	24	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	35
2014	Secondary or high school graduation certificate or equivalent or less	32	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	79
2014	University certificate or diploma below the bachelor's level	26	23
2014	Bachelor's degree	42	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	27

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	101
2017	University certificate or diploma below the bachelor's level	47	17
2017	Bachelor's degree	10	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	35
2014	Secondary or high school graduation certificate or equivalent or less	20	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	79
2014	Bachelor's degree	33	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	27

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	101
2017	University certificate or diploma below the bachelor's level	54	17
2017	Bachelor's degree	46	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	35
2014	Secondary or high school graduation certificate or equivalent or less	32	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	79
2014	Bachelor's degree	29	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	27

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	101
2017	University certificate or diploma below the bachelor's level	29	17
2017	Bachelor's degree	13	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35
2014	Secondary or high school graduation certificate or equivalent or less	15	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	79
2014	Bachelor's degree	19	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	27

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	101
2017	University certificate or diploma below the bachelor's level	89	17
2017	Bachelor's degree	72	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	35
2014	Secondary or high school graduation certificate or equivalent or less	65	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	79
2014	University certificate or diploma below the bachelor's level	52	23
2014	Bachelor's degree	58	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	27

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	101
2017	University certificate or diploma below the bachelor's level	42	17
2017	Bachelor's degree	20	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35
2014	Secondary or high school graduation certificate or equivalent or less	21	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	79
2014	Bachelor's degree	23	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	27

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35
2014	Secondary or high school graduation certificate or equivalent or less	48
2014	University certificate or diploma below the bachelor's level	23

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	101
2017	Bachelor's degree	22	54
2014	Secondary or high school graduation certificate or equivalent or less	17	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	79
2014	Bachelor's degree	14	54

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	101
2017	University certificate or diploma below the bachelor's level	35	17
2017	Bachelor's degree	20	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	35
2014	Secondary or high school graduation certificate or equivalent or less	22	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	79
2014	University certificate or diploma below the bachelor's level	21	23
2014	Bachelor's degree	22	54

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	101
2017	University certificate or diploma below the bachelor's level	53	17
2017	Bachelor's degree	32	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35
2014	Secondary or high school graduation certificate or equivalent or less	45	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	79
2014	University certificate or diploma below the bachelor's level	18	23
2014	Bachelor's degree	43	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	27

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	101
2017	University certificate or diploma below the bachelor's level	34	17
2017	Bachelor's degree	34	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35
2014	Secondary or high school graduation certificate or equivalent or less	40	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	79
2014	University certificate or diploma below the bachelor's level	36	23
2014	Bachelor's degree	40	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	27

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	101
2017	University certificate or diploma below the bachelor's level	0	17
2017	Bachelor's degree	10	54
2014	Secondary or high school graduation certificate or equivalent or less	24	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	79
2014	Bachelor's degree	19	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	101
2017	University certificate or diploma below the bachelor's level	77	17
2017	Bachelor's degree	61	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	35
2014	Secondary or high school graduation certificate or equivalent or less	62	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	79
2014	University certificate or diploma below the bachelor's level	60	23
2014	Bachelor's degree	61	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	27

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	101
2017	Bachelor's degree	15	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	35
2014	Secondary or high school graduation certificate or equivalent or less	22	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	79
2014	Bachelor's degree	10	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	27

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	101
2017	University certificate or diploma below the bachelor's level	0	17

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	101
2017	Bachelor's degree	17	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	35
2014	Secondary or high school graduation certificate or equivalent or less	27	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	79
2014	Bachelor's degree	26	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	101
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	79

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	101
2017	Bachelor's degree	9	54
2014	Secondary or high school graduation certificate or equivalent or less	11	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	79

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	101
2017	Bachelor's degree	14	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	35
2014	Secondary or high school graduation certificate or equivalent or less	10	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	79
2014	University certificate or diploma below the bachelor's level	26	23
2014	Bachelor's degree	11	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	101
2014	Secondary or high school graduation certificate or equivalent or less	17	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	79

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	101
2017	Bachelor's degree	23	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35
2014	Secondary or high school graduation certificate or equivalent or less	20	48
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	79
2014	University certificate or diploma below the bachelor's level	27	23
2014	Bachelor's degree	29	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	27

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	91
2017	Bachelor's degree	14	49
2014	Secondary or high school graduation certificate or equivalent or less	19	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	69
2014	Bachelor's degree	10	50

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	91
2017	Bachelor's degree	20	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	31
2014	Secondary or high school graduation certificate or equivalent or less	26	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	69
2014	Bachelor's degree	18	50

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	91
2017	Bachelor's degree	12	49
2014	Secondary or high school graduation certificate or equivalent or less	19	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	69

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	91
2017	University certificate or diploma below the bachelor's level	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	31
2014	University certificate or diploma below the bachelor's level	0	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	22

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	91
2017	Bachelor's degree	13	49
2014	Secondary or high school graduation certificate or equivalent or less	21	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	69
2014	Bachelor's degree	17	50

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	91
2017	University certificate or diploma below the bachelor's level	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	31
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	69
2014	Bachelor's degree	12	50

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31
2014	Secondary or high school graduation certificate or equivalent or less	42
2014	University certificate or diploma below the bachelor's level	19
2014	Bachelor's degree	50
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	91
2017	Bachelor's degree	22	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	31
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	69
2014	Bachelor's degree	15	50

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	91
2017	Bachelor's degree	13	49
2014	Secondary or high school graduation certificate or equivalent or less	13	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	69
2014	Bachelor's degree	15	50

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	91
2017	Bachelor's degree	21	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	31
2014	Secondary or high school graduation certificate or equivalent or less	25	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	69
2014	University certificate or diploma below the bachelor's level	35	19
2014	Bachelor's degree	29	50
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	22

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	91
2017	Bachelor's degree	11	49
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	69
2014	Bachelor's degree	12	50
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	22

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	91
2017	University certificate or diploma below the bachelor's level	37	16
2017	Bachelor's degree	35	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	31
2014	Secondary or high school graduation certificate or equivalent or less	40	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	69
2014	University certificate or diploma below the bachelor's level	42	19
2014	Bachelor's degree	40	50
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	22

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38
2017	University certificate or diploma below the bachelor's level	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31
2014	University certificate or diploma below the bachelor's level	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	91
2017	University certificate or diploma below the bachelor's level	62	16
2017	Bachelor's degree	48	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	31
2014	Secondary or high school graduation certificate or equivalent or less	59	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	69
2014	University certificate or diploma below the bachelor's level	73	19
2014	Bachelor's degree	54	50
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	22

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	91

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	91
2017	University certificate or diploma below the bachelor's level	37	16
2017	Bachelor's degree	25	49
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	31
2014	Secondary or high school graduation certificate or equivalent or less	20	42
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	69
2014	Bachelor's degree	20	50
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	22

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	46
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	99	1	100
2017	University certificate or diploma below the bachelor's level	93	7	17
2017	Bachelor's degree	98	2	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	94	6	35

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	14	16	6	7	36	8	48	23	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	16	18	6	7	29	9	50	21	443
2017	University certificate or diploma below the bachelor's level	11	8	17	7	8	42	6	38	29	71
2017	Bachelor's degree	11	15	17	5	9	36	8	46	25	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	12	12	10	10	36	11	40	38	139
2014	Secondary or high school graduation certificate or equivalent or less	14	17	16	7	6	34	5	52	22	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	15	20	7	6	30	8	46	21	380
2014	University certificate or diploma below the bachelor's level	17	15	17	5	13	25	7	48	27	64
2014	Bachelor's degree	10	17	19	10	6	31	7	43	25	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	8	27	12	10	33	4	22	35	83

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	29	17	8	6	13	2	64	16	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	30	15	6	5	13	2	68	14	442
2017	University certificate or diploma below the bachelor's level	17	29	11	14	8	17	4	58	28	70
2017	Bachelor's degree	25	25	16	5	9	17	3	63	17	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	24	14	9	7	18	4	60	21	139
2014	Secondary or high school graduation certificate or equivalent or less	28	30	15	4	5	16	3	72	11	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	29	22	5	3	14	2	65	9	381
2014	University certificate or diploma below the bachelor's level	28	28	15	8	8	12	0	64	18	65
2014	Bachelor's degree	23	29	20	8	3	15	2	63	13	245
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	23	17	10	10	22	2	50	27	83
2011	Secondary or high school graduation certificate or equivalent or less	37	28	16	6	2	11	1	74	9	373
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	28	14	4	3	8	1	77	8	436
2011	University certificate or diploma below the bachelor's level	30	30	20	8	0	12	1	68	9	91
2011	Bachelor's degree	29	35	15	6	3	11	2	72	10	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	13	4	10	13	0	70	16	80

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	46	12	14	4	3	0	69	19	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	46	15	12	4	1	1	68	17	443
2017	University certificate or diploma below the bachelor's level	26	46	9	10	5	1	1	75	15	71
2017	Bachelor's degree	17	48	12	16	4	2	1	67	21	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	54	12	12	4	1	0	71	17	141
2014	Secondary or high school graduation certificate or equivalent or less	22	46	12	10	6	3	0	71	17	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	43	13	11	8	2	0	67	19	380
2014	University certificate or diploma below the bachelor's level	24	42	6	10	10	6	2	71	22	65
2014	Bachelor's degree	17	41	17	15	6	1	3	60	22	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	40	17	10	6	0	0	66	16	85
2011	Secondary or high school graduation certificate or equivalent or less	17	50	14	13	4	2	1	69	17	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	47	14	12	6	2	1	68	18	438
2011	University certificate or diploma below the bachelor's level	18	43	14	17	4	1	1	63	22	92
2011	Bachelor's degree	15	46	12	20	6	1	0	62	26	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	42	14	15	9	1	1	62	24	81

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	22	20	12	10	24	4	42	31	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	22	10	9	19	4	47	24	442
2017	University certificate or diploma below the bachelor's level	4	21	23	14	13	18	7	33	36	70
2017	Bachelor's degree	9	22	19	12	8	25	5	44	29	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	20	17	8	22	3	40	33	141
2014	Secondary or high school graduation certificate or equivalent or less	13	25	17	11	10	22	3	50	28	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	24	21	14	11	16	2	44	30	380
2014	University certificate or diploma below the bachelor's level	15	18	23	6	13	18	7	44	26	65
2014	Bachelor's degree	8	25	23	15	11	16	2	40	32	245
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	12	13	26	17	21	2	29	55	85
2011	Secondary or high school graduation certificate or equivalent or less	10	32	22	8	5	20	3	54	17	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	27	18	9	5	22	4	57	19	438
2011	University certificate or diploma below the bachelor's level	5	25	24	7	5	32	2	46	18	92
2011	Bachelor's degree	9	25	21	12	7	23	3	46	26	263
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	23	20	16	9	27	1	38	34	81

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	27	15	5	3	19	0	71	10	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	32	15	5	4	13	1	72	10	443
2017	University certificate or diploma below the bachelor's level	27	27	18	7	4	15	1	65	13	71
2017	Bachelor's degree	28	32	14	4	3	17	1	75	9	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	31	13	8	3	17	1	70	14	141
2014	Secondary or high school graduation certificate or equivalent or less	29	31	13	6	2	18	1	74	10	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	35	18	4	2	14	0	72	8	381
2014	University certificate or diploma below the bachelor's level	40	27	12	3	0	15	2	81	4	65
2014	Bachelor's degree	23	36	18	8	1	13	1	69	11	243
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	30	14	13	5	11	2	62	21	83
2011	Secondary or high school graduation certificate or equivalent or less	29	30	17	5	2	17	1	72	8	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	14	5	2	16	1	75	8	437
2011	University certificate or diploma below the bachelor's level	23	33	15	4	2	23	0	72	8	92
2011	Bachelor's degree	27	30	14	4	3	21	1	73	8	261
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	26	15	5	1	30	1	70	9	81

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	28	17	6	6	19	0	65	14	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31	17	7	5	15	1	65	14	443
2017	University certificate or diploma below the bachelor's level	21	27	20	9	6	16	1	57	18	71
2017	Bachelor's degree	24	28	16	9	5	17	1	63	17	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	32	16	8	7	19	1	61	19	141
2014	Secondary or high school graduation certificate or equivalent or less	23	32	14	7	4	19	1	69	13	262
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	28	18	8	4	17	1	64	14	380
2014	University certificate or diploma below the bachelor's level	29	24	19	6	0	19	2	67	8	65
2014	Bachelor's degree	21	29	20	9	4	16	2	60	16	245
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28	17	15	7	14	2	54	26	83
2011	Secondary or high school graduation certificate or equivalent or less	27	30	17	6	2	17	0	69	10	376
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	30	13	7	2	18	1	72	11	438
2011	University certificate or diploma below the bachelor's level	22	34	13	5	2	24	0	73	10	92
2011	Bachelor's degree	21	28	16	8	4	22	0	64	15	262
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	21	14	9	6	31	1	58	22	81

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	93	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	92	438
2017	University certificate or diploma below the bachelor's level	7	93	71
2017	Bachelor's degree	7	93	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	87	139
2014	Secondary or high school graduation certificate or equivalent or less	6	94	261
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	92	379
2014	Bachelor's degree	8	92	242
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	80	84

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	34
2017	Bachelor's degree	24	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	17
2014	Secondary or high school graduation certificate or equivalent or less	43	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	31
2014	Bachelor's degree	23	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	16

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	86	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	34
2017	Bachelor's degree	87	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	17
2014	Secondary or high school graduation certificate or equivalent or less	73	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	31
2014	Bachelor's degree	72	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	16

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20
2017	Bachelor's degree	21
2014	Secondary or high school graduation certificate or equivalent or less	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34
2017	Bachelor's degree	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17
2014	Secondary or high school graduation certificate or equivalent or less	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31
2014	Bachelor's degree	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34
2017	Bachelor's degree	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31
2014	Bachelor's degree	19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	16

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	31
2014	Bachelor's degree	32	19

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	20
2017	Bachelor's degree	32	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	31
2014	Bachelor's degree	32	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	16

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	17

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	31

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	17
2014	Secondary or high school graduation certificate or equivalent or less	39	15

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	34
2017	Bachelor's degree	29	21
2014	Secondary or high school graduation certificate or equivalent or less	47	15

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	34
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	17

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	17
2014	Bachelor's degree	0	19

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	34

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	17

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	20
2017	Bachelor's degree	34	21
2014	Secondary or high school graduation certificate or equivalent or less	39	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	31

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20
2017	Bachelor's degree	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31
2014	Bachelor's degree	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	31
2014	Bachelor's degree	29	19

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	34
2017	Bachelor's degree	34	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	31
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	16

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	34
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31
2014	Bachelor's degree	0	19

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31
2014	Bachelor's degree	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	31
2014	Bachelor's degree	0	19

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20
2014	Secondary or high school graduation certificate or equivalent or less	15
2014	Bachelor's degree	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	20

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	20

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	34
2017	Bachelor's degree	46	21
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	17
2014	Secondary or high school graduation certificate or equivalent or less	63	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	31
2014	Bachelor's degree	65	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	16

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	Bachelor's degree	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	32

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2014	Bachelor's degree	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32
2017	Bachelor's degree	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13
2014	Secondary or high school graduation certificate or equivalent or less	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32
2017	Bachelor's degree	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13
2014	Secondary or high school graduation certificate or equivalent or less	14
2014	Bachelor's degree	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	32
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	15

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	32
2017	Bachelor's degree	34	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	26
2014	Bachelor's degree	26	19

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	13
2014	Secondary or high school graduation certificate or equivalent or less	0	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	32
2017	Bachelor's degree	56	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	26
2014	Bachelor's degree	31	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32
2017	Bachelor's degree	18
2014	Secondary or high school graduation certificate or equivalent or less	14
2014	Bachelor's degree	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	32
2017	Bachelor's degree	61	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	13
2014	Secondary or high school graduation certificate or equivalent or less	65	14
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	26
2014	Bachelor's degree	74	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	32

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	32

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	20
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	93	7	34
2017	Bachelor's degree	90	10	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	94	6	17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	15	15	3	4	43	7	57	14	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	16	22	3	4	35	6	52	10	440
2017	University certificate or diploma below the bachelor's level	13	10	21	6	4	36	10	43	18	71
2017	Bachelor's degree	13	16	15	3	5	39	8	56	15	309
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	16	16	5	7	36	8	49	22	140
2014	Secondary or high school graduation certificate or equivalent or less	16	17	19	3	2	38	6	58	8	264
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	15	19	3	3	39	7	53	13	375
2014	University certificate or diploma below the bachelor's level	19	18	16	4	5	30	8	60	14	63
2014	Bachelor's degree	14	17	21	1	2	39	5	56	6	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	13	25	5	8	41	4	30	24	83

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	29	14	3	3	18	2	74	8	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	29	15	3	4	19	2	72	8	440
2017	University certificate or diploma below the bachelor's level	22	29	22	1	3	20	3	66	5	70
2017	Bachelor's degree	27	31	12	5	5	18	2	72	13	310
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	31	12	5	6	19	3	71	14	140
2014	Secondary or high school graduation certificate or equivalent or less	29	33	14	4	2	16	2	76	7	263
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	25	16	4	3	23	1	70	8	377
2014	University certificate or diploma below the bachelor's level	35	23	15	4	3	15	6	73	8	65
2014	Bachelor's degree	27	32	16	3	1	19	3	75	5	244
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28	15	4	5	26	4	65	14	84
2011	Secondary or high school graduation certificate or equivalent or less	40	29	11	3	1	15	1	82	5	375
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	26	12	2	3	10	1	82	5	437
2011	University certificate or diploma below the bachelor's level	37	27	16	4	1	14	0	75	6	92
2011	Bachelor's degree	35	33	15	3	2	11	1	78	5	264
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	12	5	5	23	0	71	13	81

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	24	21	8	9	1	1	62	17	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	21	22	14	10	0	0	54	24	443
2017	University certificate or diploma below the bachelor's level	25	33	24	11	7	0	0	57	18	71
2017	Bachelor's degree	28	24	21	11	14	1	0	53	26	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	22	21	14	18	1	1	46	32	141

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	26	11	4	2	1	3	83	6	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	25	13	5	1	0	3	80	7	442
2017	University certificate or diploma below the bachelor's level	37	39	14	7	2	0	2	77	8	71
2017	Bachelor's degree	49	20	18	6	3	0	3	72	10	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	29	22	5	2	0	5	70	7	140

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	23	10	4	3	2	4	82	7	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	23	11	5	2	0	5	82	7	441
2017	University certificate or diploma below the bachelor's level	49	30	10	4	3	0	4	82	7	70
2017	Bachelor's degree	52	22	12	3	4	1	6	79	7	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	27	17	4	1	1	7	75	6	140

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	19	8	5	1	3	5	85	6	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	16	6	4	2	2	6	87	6	443
2017	University certificate or diploma below the bachelor's level	53	22	4	5	2	6	7	87	8	71
2017	Bachelor's degree	56	20	11	4	3	3	5	81	7	310
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	22	9	2	1	5	5	86	4	139

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	13	5	1	0	0	14	93	2	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	12	6	2	1	0	16	89	3	439
2017	University certificate or diploma below the bachelor's level	54	22	4	1	1	1	16	91	3	71
2017	Bachelor's degree	59	15	7	3	2	0	13	87	5	308
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	12	4	2	4	1	13	88	7	141

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	28	20	10	7	0	1	63	17	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	28	16	13	8	0	1	63	21	441
2017	University certificate or diploma below the bachelor's level	28	32	21	9	8	0	2	61	17	71
2017	Bachelor's degree	27	29	19	9	14	0	1	58	23	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	30	22	15	9	1	1	54	24	141

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	27	20	10	6	1	3	62	16	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	17	11	6	1	2	65	17	440
2017	University certificate or diploma below the bachelor's level	20	25	30	12	11	0	3	46	23	71
2017	Bachelor's degree	29	22	20	13	11	0	4	54	25	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	21	20	16	11	2	4	49	29	141

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	31	13	6	5	2	3	75	12	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	24	18	7	4	0	3	70	11	441
2017	University certificate or diploma below the bachelor's level	36	28	22	0	7	0	6	69	8	71
2017	Bachelor's degree	44	23	14	9	7	0	3	69	16	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	23	18	7	5	3	4	68	13	140

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	26	16	6	6	1	1	71	12	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	28	13	9	5	0	1	73	14	442
2017	University certificate or diploma below the bachelor's level	44	33	13	6	4	0	0	77	10	71
2017	Bachelor's degree	43	25	16	7	7	0	2	70	14	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	28	14	10	6	1	3	69	17	140

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	30	10	5	2	1	3	83	7	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	27	10	5	3	1	2	82	8	441
2017	University certificate or diploma below the bachelor's level	54	24	11	4	3	1	3	81	7	71
2017	Bachelor's degree	51	28	12	3	3	1	2	82	7	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	21	15	3	1	1	5	79	5	140

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	20	15	6	3	0	5	75	9	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	22	12	5	3	0	6	78	9	441
2017	University certificate or diploma below the bachelor's level	44	29	10	7	4	0	7	78	12	71
2017	Bachelor's degree	49	23	14	6	6	0	2	73	12	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	23	14	11	6	1	4	68	17	141

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	12	5	4	4	0	4	86	8	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	16	5	4	1	0	4	89	5	440
2017	University certificate or diploma below the bachelor's level	61	16	10	4	6	0	3	80	10	70
2017	Bachelor's degree	72	12	6	3	4	1	3	87	7	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	13	11	3	4	2	2	80	8	141

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	20	6	1	2	0	5	92	2	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	15	4	3	1	0	3	91	4	441
2017	University certificate or diploma below the bachelor's level	71	19	4	1	1	0	3	93	3	71
2017	Bachelor's degree	71	18	5	1	2	0	4	93	2	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	25	2	5	1	1	1	91	7	141

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	19	10	4	6	0	2	79	10	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	20	11	4	5	0	2	79	9	438
2017	University certificate or diploma below the bachelor's level	57	15	12	7	6	0	3	74	13	71
2017	Bachelor's degree	56	20	11	6	5	0	2	78	11	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	19	14	7	9	1	1	70	16	141

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	7	2	0	1	0	45	95	2	288
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	5	1	1	0	0	47	95	3	440
2017	University certificate or diploma below the bachelor's level	35	7	2	0	0	0	56	96	0	71
2017	Bachelor's degree	54	5	2	1	0	0	37	95	2	309
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	4	1	3	0	2	48	92	6	140

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	21	9	4	3	1	9	82	8	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	19	9	6	3	0	11	80	10	443
2017	University certificate or diploma below the bachelor's level	46	17	15	6	4	2	10	72	11	71
2017	Bachelor's degree	50	20	13	6	4	0	8	76	10	310
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	16	15	6	4	1	11	71	12	141

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	21	19	12	13	1	1	54	26	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	19	16	16	22	0	1	45	39	442
2017	University certificate or diploma below the bachelor's level	26	16	21	13	23	0	1	42	37	71
2017	Bachelor's degree	26	20	19	13	21	0	1	47	34	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	17	13	20	24	1	2	41	46	141

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	31	14	4	4	0	3	78	8	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	31	10	5	3	0	2	81	8	441
2017	University certificate or diploma below the bachelor's level	60	17	13	1	3	0	6	82	4	71
2017	Bachelor's degree	54	24	8	6	4	0	4	81	11	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	28	11	3	1	2	3	84	5	141

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	34	33	10	5	0	1	52	15	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	36	27	11	6	0	0	56	17	441
2017	University certificate or diploma below the bachelor's level	13	33	36	10	7	0	0	46	17	71
2017	Bachelor's degree	15	35	32	10	8	0	0	50	18	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	32	37	15	5	1	0	43	20	141

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	16	33	22	18	0	0	41	26	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	16	30	32	12	0	0	44	26	441
2017	University certificate or diploma below the bachelor's level	10	13	35	24	18	0	0	42	23	71
2017	Bachelor's degree	9	16	38	22	15	0	0	38	25	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	14	44	19	13	1	1	32	23	141

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	31	22	11	16	7	1	47	29	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	24	14	13	7	1	44	29	443
2017	University certificate or diploma below the bachelor's level	12	34	20	11	13	10	0	51	27	71
2017	Bachelor's degree	15	28	20	16	13	6	1	46	32	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	32	26	12	12	4	0	48	25	141

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	27	21	15	16	4	3	44	33	292
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	27	22	15	15	3	2	45	32	443
2017	University certificate or diploma below the bachelor's level	16	23	17	21	11	7	4	44	37	71
2017	Bachelor's degree	13	35	15	18	16	2	1	50	35	312
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	30	19	17	15	3	1	47	34	141

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	78	291
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	80	441
2017	University certificate or diploma below the bachelor's level	20	80	71
2017	Bachelor's degree	19	81	313
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	79	139
2014	Secondary or high school graduation certificate or equivalent or less	19	81	259
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	83	377
2014	University certificate or diploma below the bachelor's level	12	88	63
2014	Bachelor's degree	14	86	241
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	78	85

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	24	62
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	21	86
2017	University certificate or diploma below the bachelor's level	58	42	14
2017	Bachelor's degree	72	28	60
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	31	29
2014	Secondary or high school graduation certificate or equivalent or less	79	21	50
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	13	62
2014	Bachelor's degree	83	17	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	37	19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	28	4	6	15	0	0	75	21	47
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	34	5	16	3	0	0	76	19	67
2017	Bachelor's degree	42	29	2	9	12	6	0	75	22	43
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35	5	15	5	0	0	75	21	20
2014	Secondary or high school graduation certificate or equivalent or less	36	36	10	12	7	0	0	71	19	39
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	31	4	13	3	3	2	79	16	54
2014	Bachelor's degree	32	40	5	11	8	3	0	75	20	27
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	28	15	7	7	0	0	70	15	12

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	23	9	2	1	17	2	56	44	290
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	23	11	5	3	14	0	51	49	440
2017	University certificate or diploma below the bachelor's level	42	26	12	7	6	7	0	45	55	71
2017	Bachelor's degree	44	19	7	4	4	18	4	56	44	311
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	16	10	6	4	17	1	55	45	141

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	184
2017	University certificate or diploma below the bachelor's level	33	36
2017	Bachelor's degree	23	104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	49

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	184
2017	University certificate or diploma below the bachelor's level	42	36
2017	Bachelor's degree	40	104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	49

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	184
2017	University certificate or diploma below the bachelor's level	22	36
2017	Bachelor's degree	16	104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	49

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	184
2017	University certificate or diploma below the bachelor's level	44	36
2017	Bachelor's degree	41	104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	49

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	1	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	184
2017	University certificate or diploma below the bachelor's level	3	36
2017	Bachelor's degree	0	104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	49

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	184
2017	University certificate or diploma below the bachelor's level	25	36
2017	Bachelor's degree	29	104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	49

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	72	7	1	0	2	92
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	71	10	1	1	8	166
2017	University certificate or diploma below the bachelor's level	8	63	14	11	0	3	35
2017	Bachelor's degree	13	63	11	8	5	1	104
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	56	16	4	2	4	50

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	28	9	17	6	3	14	60	28	101
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	27	19	11	14	3	13	48	30	187
2017	University certificate or diploma below the bachelor's level	19	32	10	20	9	0	11	57	32	37
2017	Bachelor's degree	10	36	16	14	16	2	7	50	33	106
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28	14	17	12	0	10	52	32	52

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	20	10	13	8	7	23	55	31	102
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	17	14	14	4	15	44	34	187
2017	University certificate or diploma below the bachelor's level	13	21	11	24	11	0	19	43	44	37
2017	Bachelor's degree	9	24	15	15	11	8	20	44	35	105
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	17	19	7	22	4	27	31	42	52

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Statistical Survey Operations by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me