2017 Public Service Employee Survey Results for Statistical Survey Operations by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 44 4 11 4 0 0 81 16 804
2017 Does not provide services to public 46 38 4 9 3 0 0 84 12 446
2014 Provides services to public 37 44 5 10 4 0 0 81 14 669
2014 Does not provide services to public 39 42 4 11 3 0 0 81 14 352
2011 Provides services to public 47 38 5 7 3 0 0 85 10 809
2011 Does not provide services to public 45 44 3 8 1 0 0 89 8 439

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 78 16 3 1 1 0 0 95 2 803
2017 Does not provide services to public 84 12 2 1 0 0 0 97 2 445
2014 Provides services to public 78 16 2 1 2 0 1 95 3 675
2014 Does not provide services to public 80 12 3 2 1 0 1 94 3 356
2011 Provides services to public 85 11 1 1 1 0 0 96 2 808
2011 Does not provide services to public 86 10 2 2 0 0 0 97 2 438

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 13 4 2 2 0 11 91 4 803
2017 Does not provide services to public 70 11 4 1 2 0 12 91 4 447
2014 Provides services to public 70 10 3 2 2 0 13 92 4 674
2014 Does not provide services to public 71 9 2 1 1 0 16 95 3 356
2011 Provides services to public 75 10 2 1 1 0 11 95 3 808
2011 Does not provide services to public 79 6 1 1 0 0 11 97 2 439

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 30 11 11 7 0 7 68 19 805
2017 Does not provide services to public 39 32 9 10 5 0 4 74 16 447
2014 Provides services to public 35 31 11 10 7 0 7 71 18 672
2014 Does not provide services to public 36 32 11 10 6 0 6 72 16 355
2011 Provides services to public 37 27 10 11 8 0 7 69 20 809
2011 Does not provide services to public 35 34 8 9 6 0 9 75 16 435

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 42 8 9 3 0 0 79 13 805
2017 Does not provide services to public 36 43 7 9 4 0 0 80 13 446
2014 Provides services to public 32 45 8 10 4 0 0 78 14 675
2014 Does not provide services to public 35 41 10 12 3 0 0 75 15 358
2011 Provides services to public 45 38 7 7 3 0 0 83 10 808
2011 Does not provide services to public 47 40 3 8 2 0 0 87 10 436

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 34 18 7 6 0 0 68 13 807
2017 Does not provide services to public 34 32 20 7 6 0 1 67 13 446
2014 Provides services to public 33 34 19 9 5 0 0 66 14 675
2014 Does not provide services to public 38 25 23 6 7 0 0 64 13 354
2011 Provides services to public 37 32 16 9 5 0 0 70 14 808
2011 Does not provide services to public 34 34 19 7 5 0 1 69 12 439

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 11 7 5 0 0 76 13 807
2017 Does not provide services to public 45 31 14 6 4 0 0 76 10 446
2014 Provides services to public 42 34 12 7 6 0 0 76 12 673
2014 Does not provide services to public 45 33 13 5 4 0 0 79 8 356
2011 Provides services to public 44 32 11 8 6 0 0 76 14 810
2011 Does not provide services to public 42 36 12 4 5 0 0 78 10 434

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 36 12 12 6 0 0 71 18 806
2017 Does not provide services to public 42 34 10 9 5 0 0 76 14 445
2014 Provides services to public 31 36 12 12 7 0 1 69 19 675
2014 Does not provide services to public 41 32 10 10 4 1 1 74 15 358

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 31 16 13 12 0 1 59 25 805
2017 Does not provide services to public 33 27 19 10 9 1 1 61 20 447
2014 Provides services to public 28 33 15 13 10 1 1 63 23 673
2014 Does not provide services to public 31 29 15 14 9 1 1 61 23 356
2011 Provides services to public 29 32 17 12 8 1 2 63 20 807
2011 Does not provide services to public 35 33 15 8 6 0 2 69 15 437

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 16 16 10 14 4 22 47 32 807
2017 Does not provide services to public 24 16 14 6 11 4 25 56 24 447
2014 Provides services to public 23 15 14 7 15 3 23 51 30 673
2014 Does not provide services to public 20 17 12 9 15 4 23 51 32 354
2011 Provides services to public 22 13 14 9 15 4 23 48 33 805
2011 Does not provide services to public 20 18 14 11 10 4 22 51 29 438

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 38 14 10 6 0 0 70 16 807
2017 Does not provide services to public 30 44 13 7 6 0 0 74 14 447
2014 Provides services to public 29 42 16 6 6 0 0 72 12 674
2014 Does not provide services to public 30 42 16 9 3 0 0 72 12 356
2011 Provides services to public 34 41 14 7 5 0 0 75 11 809
2011 Does not provide services to public 34 43 13 5 5 0 0 77 10 439

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 34 17 18 15 0 0 50 33 806
2017 Does not provide services to public 22 35 15 16 13 0 0 56 29 447
2014 Provides services to public 21 35 15 15 13 0 0 57 28 674
2014 Does not provide services to public 20 36 18 15 11 0 0 56 26 357
2011 Provides services to public 21 34 19 15 11 0 0 55 25 808
2011 Does not provide services to public 24 38 19 11 8 0 0 61 19 438

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 40 8 8 4 0 0 80 11 807
2017 Does not provide services to public 39 44 8 6 2 0 0 84 8 445

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 34 11 5 3 0 0 81 8 806
2017 Does not provide services to public 47 38 9 4 1 0 0 85 6 445
2014 Provides services to public 43 41 8 5 3 0 0 84 8 675
2014 Does not provide services to public 44 41 8 5 2 1 0 85 7 356
2011 Provides services to public 45 39 9 4 2 0 0 84 6 807
2011 Does not provide services to public 49 37 8 4 1 1 0 87 5 438

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 34 20 15 13 0 0 51 29 807
2017 Does not provide services to public 22 33 18 14 12 0 0 56 27 447

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 31 12 4 3 0 0 81 7 804
2017 Does not provide services to public 52 31 10 4 2 0 0 83 6 447
2014 Provides services to public 61 26 8 2 2 0 0 88 5 676
2014 Does not provide services to public 60 26 12 1 0 0 0 86 2 357
2011 Provides services to public 56 30 9 3 2 0 0 86 5 808
2011 Does not provide services to public 56 32 7 2 2 0 0 89 4 439

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 17 20 22 1 2 40 42 803
2017 Does not provide services to public 13 28 23 17 19 1 0 41 36 447
2014 Provides services to public 10 31 19 20 17 1 1 43 38 675
2014 Does not provide services to public 14 32 18 19 16 0 1 46 36 357
2011 Provides services to public 12 25 23 21 16 2 1 38 38 808
2011 Does not provide services to public 15 34 21 16 11 2 1 50 28 438

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 25 17 20 20 1 2 41 42 802
2017 Does not provide services to public 17 26 22 18 15 0 1 43 34 446
2014 Provides services to public 16 25 24 17 16 1 1 42 33 675
2014 Does not provide services to public 16 27 21 19 14 0 2 44 34 357

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 39 20 11 9 0 1 60 20 799
2017 Does not provide services to public 25 38 16 12 8 1 0 63 20 445
2014 Provides services to public 24 37 18 13 7 2 1 62 20 673
2014 Does not provide services to public 26 37 18 13 5 1 1 64 18 357
2011 Provides services to public 35 40 13 7 4 1 1 76 11 810
2011 Does not provide services to public 34 41 14 5 3 2 2 78 8 436

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 36 15 6 6 0 0 73 12 803
2017 Does not provide services to public 39 37 14 5 5 0 0 76 10 446
2014 Provides services to public 39 38 14 6 4 0 0 77 9 673
2014 Does not provide services to public 43 35 10 7 4 0 0 78 12 356
2011 Provides services to public 40 37 12 6 4 0 0 78 10 808
2011 Does not provide services to public 41 40 11 6 2 0 0 81 8 437

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 26 7 2 1 1 9 90 3 804
2017 Does not provide services to public 62 20 7 2 0 2 8 91 2 447
2014 Provides services to public 52 28 8 1 1 0 8 88 2 673
2014 Does not provide services to public 56 27 7 1 1 0 8 90 3 357
2011 Provides services to public 51 28 9 3 2 0 8 85 5 806
2011 Does not provide services to public 49 25 12 3 1 1 10 83 4 438

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 11 28 26 23 2 5 52 18 803
2017 Does not provide services to public 4 10 31 22 24 3 6 51 16 446
2014 Provides services to public 7 12 30 26 19 2 4 48 20 672
2014 Does not provide services to public 3 16 26 26 24 1 5 53 20 358
2011 Provides services to public 4 12 29 25 25 2 4 52 17 808
2011 Does not provide services to public 3 9 30 27 23 2 6 55 13 435

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 14 23 21 25 4 5 50 25 800
2017 Does not provide services to public 7 12 24 19 27 6 5 52 22 445
2014 Provides services to public 10 14 24 22 23 2 5 49 26 674
2014 Does not provide services to public 7 16 23 21 28 2 4 51 24 354
2011 Provides services to public 5 14 24 20 29 4 4 53 21 806
2011 Does not provide services to public 6 11 23 25 27 3 6 56 19 436

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 13 23 19 22 5 12 49 24 801
2017 Does not provide services to public 5 11 20 20 22 7 14 53 21 445
2014 Provides services to public 8 14 21 20 21 5 10 49 26 673
2014 Does not provide services to public 6 12 22 22 24 6 9 53 21 357
2011 Provides services to public 7 13 19 18 25 7 11 53 24 805
2011 Does not provide services to public 4 8 22 21 23 9 13 56 16 437

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 7 19 31 32 2 8 69 10 798
2017 Does not provide services to public 3 4 16 29 33 4 11 73 8 444
2014 Provides services to public 3 7 22 33 26 2 7 65 11 675
2014 Does not provide services to public 3 6 18 35 29 1 7 70 10 357
2011 Provides services to public 3 7 19 27 35 2 6 67 12 807
2011 Does not provide services to public 3 5 21 29 29 3 11 67 9 437

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 11 20 22 30 3 9 59 18 802
2017 Does not provide services to public 3 7 19 25 32 3 11 66 12 445
2014 Provides services to public 5 12 23 25 26 1 7 56 19 673
2014 Does not provide services to public 6 8 23 24 29 1 10 59 15 356
2011 Provides services to public 3 8 21 22 33 3 9 63 13 808
2011 Does not provide services to public 3 6 18 26 31 3 14 68 10 437

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 12 23 18 23 6 8 48 26 802
2017 Does not provide services to public 8 11 18 21 27 7 7 57 22 445
2014 Provides services to public 11 13 20 18 24 7 8 49 28 673
2014 Does not provide services to public 6 18 17 17 25 8 9 51 29 358
2011 Provides services to public 8 12 22 17 25 10 6 49 24 807
2011 Does not provide services to public 9 10 20 20 24 7 11 53 23 435

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 13 26 18 23 3 7 46 26 803
2017 Does not provide services to public 6 13 23 20 25 5 8 52 22 446
2014 Provides services to public 9 12 29 19 20 4 7 44 24 674
2014 Does not provide services to public 6 14 27 17 22 5 8 46 23 357
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 10 6 1 3 0 6 88 5 808
2017 Does not provide services to public 72 10 6 3 2 0 7 88 5 448
2014 Provides services to public 74 11 4 4 2 0 5 90 6 685
2014 Does not provide services to public 76 10 4 1 2 0 5 92 4 359
2011 Provides services to public 78 9 3 3 2 1 4 92 5 809
2011 Does not provide services to public 77 11 3 2 2 1 5 93 4 434

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 25 18 11 12 8 8 50 28 806
2017 Does not provide services to public 22 20 20 13 8 10 7 50 25 446
2014 Provides services to public 22 28 17 11 7 7 7 59 22 684
2014 Does not provide services to public 20 25 19 12 6 8 10 54 22 360

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 25 13 13 10 3 2 63 24 806
2017 Does not provide services to public 34 29 11 12 10 3 1 66 22 448
2014 Provides services to public 36 27 13 11 8 3 1 66 20 682
2014 Does not provide services to public 34 27 15 10 7 4 3 66 18 357

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 32 15 15 10 4 2 57 27 806
2017 Does not provide services to public 22 30 17 16 9 3 1 55 27 448
2014 Provides services to public 24 30 17 16 8 4 1 57 26 682
2014 Does not provide services to public 20 31 19 13 10 5 3 54 25 361
2011 Provides services to public 24 34 15 14 6 5 1 63 21 809
2011 Does not provide services to public 26 38 13 8 5 8 2 72 14 436

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 20 15 12 13 21 3 48 33 806
2017 Does not provide services to public 17 20 15 11 10 23 3 51 29 448
2014 Provides services to public 22 22 18 11 11 14 3 52 27 684
2014 Does not provide services to public 18 22 14 12 12 17 4 52 30 361
2011 Provides services to public 24 21 14 10 11 19 1 56 26 806
2011 Does not provide services to public 24 22 15 6 8 22 3 61 19 436

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 21 16 15 14 22 2 40 39 804
2017 Does not provide services to public 12 19 17 15 10 23 3 42 35 448
2014 Provides services to public 12 16 21 18 12 20 1 35 38 683
2014 Does not provide services to public 10 18 17 15 13 25 2 39 39 358

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 37 10 8 5 2 1 76 14 806
2017 Does not provide services to public 39 40 10 7 2 1 1 81 9 448
2014 Provides services to public 39 36 13 9 2 1 1 76 11 682
2014 Does not provide services to public 36 40 10 7 3 2 2 79 10 358
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 33 10 11 7 0 0 71 18 807
2017 Does not provide services to public 43 32 12 8 5 0 0 75 13 448
2014 Provides services to public 44 34 9 8 5 0 0 78 13 680
2014 Does not provide services to public 44 35 9 7 5 0 0 79 12 358
2011 Provides services to public 37 37 9 10 7 0 0 74 16 810
2011 Does not provide services to public 43 33 12 7 5 0 0 76 12 437

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 30 13 8 5 3 1 72 14 807
2017 Does not provide services to public 39 28 16 7 4 4 2 71 11 448
2014 Provides services to public 40 30 16 8 5 1 0 71 13 680
2014 Does not provide services to public 41 32 11 6 5 3 2 77 11 359
2011 Provides services to public 39 31 12 7 6 4 1 73 13 809
2011 Does not provide services to public 42 33 11 6 4 4 0 78 10 437

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 35 11 11 5 1 1 73 17 807
2017 Does not provide services to public 39 34 13 9 5 1 0 73 14 447
2014 Provides services to public 39 38 10 9 4 0 0 77 13 682
2014 Does not provide services to public 41 36 9 8 3 1 1 79 12 361
2011 Provides services to public 39 33 11 10 6 1 0 73 16 809
2011 Does not provide services to public 38 38 8 11 3 1 0 77 15 436

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 81 10 3 1 2 0 3 94 3 806
2017 Does not provide services to public 82 10 2 1 1 0 4 96 2 447
2014 Provides services to public 80 10 3 2 1 0 4 94 3 683
2014 Does not provide services to public 84 9 2 2 2 0 1 94 4 359
2011 Provides services to public 85 7 2 1 2 0 3 96 3 810
2011 Does not provide services to public 85 8 3 1 1 0 2 95 2 436

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 20 9 5 13 3 14 68 22 806
2017 Does not provide services to public 32 22 11 7 9 4 14 66 20 446
2014 Provides services to public 41 22 10 5 7 3 11 74 14 681
2014 Does not provide services to public 41 22 9 4 8 3 13 76 14 361
2011 Provides services to public 34 25 12 8 9 3 9 67 20 806
2011 Does not provide services to public 32 29 13 7 7 3 10 69 16 438

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 26 13 10 9 1 1 68 19 807
2017 Does not provide services to public 40 29 15 6 8 1 2 70 14 447

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 28 16 7 8 3 1 68 15 803
2017 Does not provide services to public 37 28 18 8 5 3 1 68 14 448

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 32 14 9 7 0 0 69 16 807
2017 Does not provide services to public 38 32 16 7 5 0 0 71 13 448
2014 Provides services to public 43 31 12 8 6 0 0 74 14 682
2014 Does not provide services to public 47 29 12 6 5 0 0 76 11 359
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 38 10 20 13 2 4 54 35 78
2017 Does not provide services to public 17 35 12 14 17 3 3 55 33 35
2014 Provides services to public 12 24 29 20 11 3 1 38 32 68
2014 Does not provide services to public 17 32 23 20 7 0 0 49 28 45

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 30 14 10 9 10 1 63 21 802
2017 Does not provide services to public 29 28 16 9 9 8 1 63 20 446
2014 Provides services to public 28 29 16 9 6 10 1 65 17 668
2014 Does not provide services to public 29 27 15 9 8 11 0 63 19 356
2011 Provides services to public 24 26 15 10 10 13 1 59 24 806
2011 Does not provide services to public 27 32 16 8 4 12 2 69 13 434

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 32 16 14 11 3 1 58 26 801
2017 Does not provide services to public 28 29 16 14 10 2 0 58 25 445
2014 Provides services to public 27 31 18 12 8 3 1 60 21 670
2014 Does not provide services to public 25 32 16 13 9 4 1 60 23 357
2011 Provides services to public 27 31 18 11 10 3 0 60 22 805
2011 Does not provide services to public 29 36 17 11 4 4 0 67 15 437

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 30 18 15 11 9 0 51 29 803
2017 Does not provide services to public 18 33 19 13 8 7 1 55 23 447
2014 Provides services to public 15 35 19 15 8 8 0 54 25 678
2014 Does not provide services to public 16 29 26 13 6 10 0 50 21 357
2011 Provides services to public 19 26 19 16 10 9 0 50 28 806
2011 Does not provide services to public 20 31 20 11 7 11 0 58 20 437

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 25 16 13 16 9 0 51 32 805
2017 Does not provide services to public 23 29 17 10 13 8 0 57 25 447
2014 Provides services to public 21 30 16 14 12 6 0 55 28 678
2014 Does not provide services to public 21 28 20 14 7 10 0 55 24 356
2011 Provides services to public 23 28 13 13 11 12 0 58 27 807
2011 Does not provide services to public 23 33 17 10 6 11 0 62 18 437

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 30 16 16 17 5 0 49 34 805
2017 Does not provide services to public 18 27 16 19 13 5 0 48 34 446
2014 Provides services to public 17 31 16 19 11 6 0 51 31 677
2014 Does not provide services to public 15 31 20 17 11 5 0 49 30 358
2011 Provides services to public 18 31 15 20 12 5 0 51 33 805
2011 Does not provide services to public 18 39 14 17 7 5 0 60 25 438
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 40 17 12 6 1 1 65 17 803
2017 Does not provide services to public 25 36 16 15 5 2 1 63 21 448
2014 Provides services to public 29 40 15 9 7 1 0 69 16 687
2014 Does not provide services to public 23 44 16 9 5 2 1 69 14 359
2011 Provides services to public 31 37 16 9 6 1 0 68 15 809
2011 Does not provide services to public 33 35 17 9 3 2 1 70 12 437

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 40 12 6 2 5 1 78 9 806
2017 Does not provide services to public 31 33 17 6 2 9 2 72 9 445
2014 Provides services to public 35 37 15 4 2 6 1 77 7 686
2014 Does not provide services to public 33 34 14 7 2 7 3 74 10 358
2011 Provides services to public 35 36 14 5 3 7 1 76 8 810
2011 Does not provide services to public 37 32 14 5 2 9 2 78 7 436

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 33 13 12 7 4 2 66 20 806
2017 Does not provide services to public 29 33 13 9 7 5 3 68 17 448
2014 Provides services to public 33 32 13 9 7 5 2 69 17 686
2014 Does not provide services to public 31 32 14 9 6 5 2 68 16 357
2011 Provides services to public 30 34 10 9 10 6 2 68 21 805
2011 Does not provide services to public 34 35 10 7 4 7 2 76 13 438

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 25 22 17 12 6 4 44 32 804
2017 Does not provide services to public 13 30 19 15 9 9 4 50 28 447
2014 Provides services to public 14 26 23 16 12 6 4 44 31 686
2014 Does not provide services to public 15 21 23 18 11 9 3 41 33 358
2011 Provides services to public 11 25 21 16 13 9 6 42 34 807
2011 Does not provide services to public 12 26 20 11 11 15 7 48 27 437

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 21 15 16 20 12 2 41 42 807
2017 Does not provide services to public 17 20 17 14 17 13 2 44 36 448
2014 Provides services to public 17 22 18 16 17 9 1 43 37 687
2014 Does not provide services to public 19 20 18 16 15 11 2 45 35 360
2011 Provides services to public 20 20 17 14 15 14 1 47 34 805
2011 Does not provide services to public 16 26 17 14 11 15 1 51 29 435

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 13 6 2 2 2 9 87 6 807
2017 Does not provide services to public 64 14 6 3 1 3 9 88 5 447
2014 Provides services to public 67 12 7 3 2 2 8 87 5 686
2014 Does not provide services to public 69 14 4 2 2 1 8 91 5 357

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 11 5 3 4 3 3 88 7 807
2017 Does not provide services to public 73 9 6 3 3 2 4 87 6 448
2014 Provides services to public 69 14 5 4 3 2 3 88 7 686
2014 Does not provide services to public 72 11 4 3 2 3 3 89 6 357
2011 Provides services to public 79 11 2 3 2 1 2 92 5 809
2011 Does not provide services to public 83 8 3 2 1 2 2 94 3 435

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 19 21 16 20 10 4 34 41 807
2017 Does not provide services to public 12 17 26 12 17 13 4 35 34 448
2014 Provides services to public 10 18 26 15 16 10 4 33 37 681
2014 Does not provide services to public 12 18 23 17 15 12 4 35 39 359
2011 Provides services to public 13 18 23 15 17 11 3 37 37 810
2011 Does not provide services to public 11 21 29 12 10 11 5 39 27 434

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 18 17 16 27 7 6 31 50 808
2017 Does not provide services to public 9 18 22 17 19 9 6 32 42 447
2014 Provides services to public 10 18 21 19 21 5 5 31 46 687
2014 Does not provide services to public 12 14 22 15 22 9 6 31 44 358
2011 Provides services to public 12 21 18 15 21 7 6 37 42 807
2011 Does not provide services to public 11 25 21 13 16 9 6 42 33 436

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 24 21 18 21 6 2 34 43 808
2017 Does not provide services to public 8 21 25 19 15 11 2 33 38 448

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 28 15 5 6 7 3 71 12 807
2017 Does not provide services to public 36 31 15 5 5 6 2 73 11 448
2014 Provides services to public 36 31 16 4 4 7 2 73 9 686
2014 Does not provide services to public 41 23 14 4 3 11 3 75 8 358

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 15 9 5 4 1 69 15 805
2017 Does not provide services to public 39 38 11 4 5 2 0 79 10 447
2014 Provides services to public 33 38 14 7 2 5 1 76 10 687
2014 Does not provide services to public 35 31 17 6 3 7 1 71 10 357
2011 Provides services to public 35 30 14 10 5 4 0 69 16 807
2011 Does not provide services to public 37 34 12 7 3 6 1 76 11 438

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 10 8 5 0 1 76 13 806
2017 Does not provide services to public 44 35 9 7 4 0 0 80 12 447
2014 Provides services to public 45 34 11 5 3 0 0 80 9 684
2014 Does not provide services to public 43 38 9 5 3 1 0 82 8 358
2011 Provides services to public 45 33 9 7 6 0 0 78 13 808
2011 Does not provide services to public 50 34 11 3 1 1 0 85 5 438

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 19 10 11 0 1 59 22 807
2017 Does not provide services to public 31 32 18 10 9 0 0 63 19 448
2014 Provides services to public 31 30 18 12 7 1 1 62 20 686
2014 Does not provide services to public 25 36 19 8 9 2 1 63 18 359
2011 Provides services to public 30 33 17 11 7 1 1 65 18 807
2011 Does not provide services to public 34 33 17 10 5 1 0 68 15 437

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 15 12 9 0 1 63 21 806
2017 Does not provide services to public 31 35 17 10 7 0 0 67 16 448
2014 Provides services to public 31 32 20 11 5 1 0 63 16 685
2014 Does not provide services to public 28 39 16 9 7 1 0 68 16 358
2011 Provides services to public 31 35 16 11 6 1 0 67 17 806
2011 Does not provide services to public 32 41 15 7 4 0 0 74 11 437

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 16 20 16 18 7 2 41 37 806
2017 Does not provide services to public 21 18 25 13 14 7 2 43 29 447
2014 Provides services to public 20 20 21 14 15 7 2 45 32 686
2014 Does not provide services to public 20 19 20 11 16 10 3 46 31 357
2011 Provides services to public 22 20 18 13 15 11 2 48 32 807
2011 Does not provide services to public 24 24 19 11 11 9 2 54 25 437
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 20 45 35 803
2017 Does not provide services to public 17 50 33 446
2014 Provides services to public 25 45 30 678
2014 Does not provide services to public 21 49 30 357
2011 Provides services to public 26 44 30 808
2011 Does not provide services to public 19 52 28 437

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 25 6 33 18 5 12 161
2017 Does not provide services to public 23 7 23 13 15 20 71
2014 Provides services to public 24 9 20 28 9999 19 160
2014 Does not provide services to public 23 10 18 30 9999 18 71
2011 Provides services to public 22 9 20 23 9999 26 209
2011 Does not provide services to public 26 9 17 29 9999 20 82
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 22 78 802
2017 Does not provide services to public 16 84 448
2014 Provides services to public 25 75 684
2014 Does not provide services to public 17 83 360

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 175
2017 Does not provide services to public 31 74
2014 Provides services to public 38 169
2014 Does not provide services to public 27 64

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 175
2017 Does not provide services to public 64 74
2014 Provides services to public 59 169
2014 Does not provide services to public 73 64

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 175
2017 Does not provide services to public 7 74
2014 Provides services to public 5 169
2014 Does not provide services to public 0 64

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 175
2017 Does not provide services to public 0 74
2014 Does not provide services to public 0 64

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 175
2017 Does not provide services to public 27 74
2014 Provides services to public 45 169
2014 Does not provide services to public 30 64

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 175
2014 Provides services to public 5 169

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 175
2017 Does not provide services to public 33 75
2014 Provides services to public 45 169
2014 Does not provide services to public 32 64

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 175
2017 Does not provide services to public 29 75
2014 Provides services to public 35 169
2014 Does not provide services to public 40 64

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 175
2017 Does not provide services to public 30 75
2014 Provides services to public 27 169
2014 Does not provide services to public 30 64

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 175
2017 Does not provide services to public 39 75
2014 Provides services to public 26 169
2014 Does not provide services to public 28 64

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 175
2017 Does not provide services to public 16 75
2014 Provides services to public 18 169
2014 Does not provide services to public 20 64

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 175
2017 Does not provide services to public 60 75
2014 Provides services to public 67 169
2014 Does not provide services to public 56 64

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 175
2017 Does not provide services to public 25 75
2014 Provides services to public 22 169
2014 Does not provide services to public 15 64

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 75
2014 Provides services to public 3 169
2014 Does not provide services to public 0 64

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 175
2017 Does not provide services to public 17 75
2014 Provides services to public 13 169
2014 Does not provide services to public 17 64

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 175
2017 Does not provide services to public 17 75
2014 Provides services to public 23 169
2014 Does not provide services to public 11 64

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 175
2017 Does not provide services to public 44 75
2014 Provides services to public 42 169
2014 Does not provide services to public 42 64

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 175
2017 Does not provide services to public 21 75
2014 Provides services to public 41 169
2014 Does not provide services to public 38 64

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 175
2017 Does not provide services to public 11 75
2014 Provides services to public 17 169
2014 Does not provide services to public 16 64

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 63 175
2017 Does not provide services to public 57 75
2014 Provides services to public 66 169
2014 Does not provide services to public 64 64

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 175
2017 Does not provide services to public 12 75
2014 Provides services to public 20 169
2014 Does not provide services to public 19 64

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 175
2014 Provides services to public 7 169

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 175
2017 Does not provide services to public 22 75
2014 Provides services to public 20 169
2014 Does not provide services to public 28 64

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 175
2014 Provides services to public 9 169

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 175
2017 Does not provide services to public 7 75
2014 Provides services to public 10 169
2014 Does not provide services to public 11 64

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 175
2017 Does not provide services to public 10 75
2014 Provides services to public 14 169
2014 Does not provide services to public 20 64

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 175
2017 Does not provide services to public 10 75
2014 Provides services to public 11 169
2014 Does not provide services to public 15 64

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 175
2017 Does not provide services to public 23 75
2014 Provides services to public 21 169
2014 Does not provide services to public 25 64

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 154
2017 Does not provide services to public 11 69
2014 Provides services to public 14 147
2014 Does not provide services to public 11 56

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 154
2017 Does not provide services to public 17 69
2014 Provides services to public 23 147
2014 Does not provide services to public 11 56

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 154
2017 Does not provide services to public 8 69
2014 Provides services to public 11 147
2014 Does not provide services to public 14 56

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 154
2017 Does not provide services to public 7 69

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 154
2014 Provides services to public 14 147
2014 Does not provide services to public 23 56

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 154
2014 Provides services to public 9 147

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 154
2017 Does not provide services to public 16 69
2014 Provides services to public 17 147

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 154
2014 Provides services to public 10 147
2014 Does not provide services to public 15 56

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 154
2017 Does not provide services to public 13 69
2014 Provides services to public 30 147
2014 Does not provide services to public 18 56

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 154
2014 Provides services to public 6 147
2014 Does not provide services to public 11 56

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 154
2017 Does not provide services to public 38 69
2014 Provides services to public 39 147
2014 Does not provide services to public 39 56

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 69

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 154
2017 Does not provide services to public 63 69
2014 Provides services to public 55 147
2014 Does not provide services to public 54 56

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 154
2017 Does not provide services to public 22 69
2014 Provides services to public 22 147
2014 Does not provide services to public 20 56

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 174
2017 Does not provide services to public 93 7 75

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 15 17 8 8 33 8 45 27 806
2017 Does not provide services to public 14 14 16 4 7 35 9 51 20 447
2014 Provides services to public 12 16 20 8 7 30 7 45 23 683
2014 Does not provide services to public 13 14 18 8 8 33 7 45 26 359

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 28 15 8 7 15 3 63 18 807
2017 Does not provide services to public 27 28 16 6 6 15 3 67 14 445
2014 Provides services to public 26 29 19 5 5 14 2 66 11 685
2014 Does not provide services to public 23 28 17 8 4 17 3 64 15 362
2011 Provides services to public 33 32 16 5 4 10 1 72 10 803
2011 Does not provide services to public 40 28 13 6 1 11 1 77 8 436
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 48 13 14 4 2 1 69 18 808
2017 Does not provide services to public 19 47 13 14 3 2 1 68 18 448
2014 Provides services to public 23 43 13 11 7 2 1 68 19 687
2014 Does not provide services to public 21 43 16 12 6 2 1 65 18 359
2011 Provides services to public 19 47 13 13 6 1 0 67 19 809
2011 Does not provide services to public 15 46 15 16 5 2 2 63 22 438

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 23 20 12 11 22 4 42 31 807
2017 Does not provide services to public 9 24 21 12 6 22 6 46 25 447
2014 Provides services to public 11 23 20 15 11 18 3 42 33 686
2014 Does not provide services to public 12 24 20 12 12 18 2 45 30 363
2011 Provides services to public 12 25 21 11 7 22 3 48 24 809
2011 Does not provide services to public 9 32 19 8 4 24 4 57 16 438

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 29 15 6 4 15 1 70 12 806
2017 Does not provide services to public 27 33 15 5 2 17 1 74 8 448
2014 Provides services to public 29 32 16 7 2 14 1 71 10 684
2014 Does not provide services to public 25 37 15 4 2 15 0 74 8 362
2011 Provides services to public 28 29 15 5 2 19 0 72 9 808
2011 Does not provide services to public 30 30 14 4 2 19 1 75 7 436

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 28 17 7 7 16 1 62 17 807
2017 Does not provide services to public 23 31 16 7 4 17 1 67 13 448
2014 Provides services to public 23 30 17 8 4 17 1 64 15 683
2014 Does not provide services to public 23 27 18 9 4 17 1 62 16 362
2011 Provides services to public 25 28 15 8 4 20 0 66 15 808
2011 Does not provide services to public 27 30 16 5 2 20 1 72 9 438
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 802
2017 Does not provide services to public 6 94 445
2014 Provides services to public 10 90 683
2014 Does not provide services to public 6 94 361

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 71
2014 Provides services to public 35 67
2014 Does not provide services to public 35 21

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 82 71
2017 Does not provide services to public 77 25
2014 Provides services to public 76 67
2014 Does not provide services to public 75 21

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 25
2014 Does not provide services to public 0 21

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 71
2017 Does not provide services to public 0 25
2014 Provides services to public 0 67
2014 Does not provide services to public 0 21

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 25
2014 Does not provide services to public 0 21

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 71
2014 Provides services to public 24 67
2014 Does not provide services to public 24 21

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 71
2014 Provides services to public 18 67
2014 Does not provide services to public 30 21

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 71
2017 Does not provide services to public 22 25
2014 Provides services to public 23 67
2014 Does not provide services to public 41 21

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 71
2017 Does not provide services to public 0 25
2014 Provides services to public 11 67

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 71
2014 Provides services to public 11 67

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 71
2017 Does not provide services to public 20 25
2014 Provides services to public 15 67
2014 Does not provide services to public 31 21

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 71
2017 Does not provide services to public 20 25
2014 Provides services to public 21 67

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 25

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 71
2017 Does not provide services to public 28 25
2014 Provides services to public 12 67

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 71
2014 Provides services to public 19 67
2014 Does not provide services to public 31 21

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 25
2014 Provides services to public 0 67

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 71
2017 Does not provide services to public 20 25
2014 Provides services to public 34 67

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 71
2017 Does not provide services to public 31 25
2014 Provides services to public 34 67
2014 Does not provide services to public 42 21

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 71
2014 Provides services to public 10 67

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 71

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 71
2014 Provides services to public 12 67
2014 Does not provide services to public 35 21

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 71
2014 Provides services to public 6 67

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 71
2017 Does not provide services to public 57 25
2014 Provides services to public 49 67
2014 Does not provide services to public 37 21

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 24
2014 Provides services to public 8 61

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 61
2014 Provides services to public 10 61

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 24

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 61
2017 Does not provide services to public 0 24
2014 Does not provide services to public 0 19

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 61
2017 Does not provide services to public 0 24
2014 Provides services to public 7 61

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 61

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 61
2014 Provides services to public 29 61

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 61
2014 Provides services to public 10 61

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 61
2014 Provides services to public 20 61
2014 Does not provide services to public 43 19

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 61
2017 Does not provide services to public 0 24
2014 Provides services to public 8 61

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 61
2017 Does not provide services to public 47 24
2014 Provides services to public 40 61
2014 Does not provide services to public 42 19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 24
2014 Does not provide services to public 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 61
2017 Does not provide services to public 53 24
2014 Provides services to public 64 61
2014 Does not provide services to public 65 19

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 61
2017 Does not provide services to public 29 24
2014 Provides services to public 17 61

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 96 4 70
2017 Does not provide services to public 91 9 25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 15 17 3 5 39 7 52 16 798
2017 Does not provide services to public 15 16 19 3 3 36 8 56 11 448
2014 Provides services to public 15 15 20 4 4 37 6 52 13 678
2014 Does not provide services to public 12 17 19 2 3 41 7 56 8 360

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 29 14 4 5 19 2 71 11 801
2017 Does not provide services to public 31 30 14 3 3 17 2 75 8 446
2014 Provides services to public 29 30 15 4 3 17 2 73 8 682
2014 Does not provide services to public 26 26 15 3 2 24 3 72 7 361
2011 Provides services to public 38 30 13 3 3 13 1 79 7 808
2011 Does not provide services to public 44 27 13 2 1 12 1 81 4 438
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 22 22 11 14 1 1 52 26 808
2017 Does not provide services to public 33 25 21 13 6 1 1 59 19 446

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 26 16 6 2 1 3 75 8 806
2017 Does not provide services to public 52 24 13 4 2 0 4 80 7 446

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 25 13 4 3 0 5 78 8 805
2017 Does not provide services to public 56 21 10 4 1 1 7 84 5 444

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 19 8 5 2 4 6 84 7 806
2017 Does not provide services to public 63 18 8 2 2 2 5 87 4 445

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 15 6 2 2 0 15 88 4 804
2017 Does not provide services to public 67 11 5 1 1 0 15 92 2 443

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 29 18 12 11 0 1 59 23 807
2017 Does not provide services to public 34 28 20 10 6 0 1 63 17 444

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 26 19 13 10 1 3 56 23 805
2017 Does not provide services to public 34 26 20 10 5 1 3 64 16 446

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 26 16 7 7 1 4 69 14 806
2017 Does not provide services to public 44 26 17 7 3 1 3 73 10 445

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 27 14 8 7 0 2 71 15 808
2017 Does not provide services to public 44 27 15 8 4 0 2 73 12 445

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 27 11 4 2 1 3 82 7 806
2017 Does not provide services to public 51 28 11 4 2 1 3 82 7 445

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 24 14 7 5 0 5 73 12 804
2017 Does not provide services to public 55 20 12 5 3 0 4 78 9 448

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 15 7 3 4 0 3 86 7 805
2017 Does not provide services to public 74 11 6 3 2 1 3 89 6 444

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 18 5 2 2 0 3 91 4 806
2017 Does not provide services to public 72 18 4 3 0 0 3 93 3 447

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 20 11 5 7 0 2 77 11 804
2017 Does not provide services to public 58 19 11 6 4 0 2 79 10 445

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 6 1 1 1 0 45 95 3 800
2017 Does not provide services to public 48 5 2 1 0 0 44 94 2 444

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 21 12 7 4 0 8 74 13 804
2017 Does not provide services to public 57 18 7 2 1 1 13 87 4 447

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 19 17 16 23 0 1 43 39 808
2017 Does not provide services to public 31 21 18 13 15 1 2 53 29 445

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 11 4 3 0 4 81 8 807
2017 Does not provide services to public 49 27 11 5 4 0 3 79 9 446

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 34 32 11 7 0 0 50 18 804
2017 Does not provide services to public 19 35 30 10 5 1 0 54 15 448

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 17 35 24 13 0 0 38 28 804
2017 Does not provide services to public 9 12 35 27 17 0 0 44 21 447

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 30 22 13 14 6 0 47 29 806
2017 Does not provide services to public 15 26 24 15 12 7 1 45 30 448

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 28 19 16 17 3 2 45 35 807
2017 Does not provide services to public 15 30 20 16 13 4 1 48 31 448
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 805
2017 Does not provide services to public 22 78 447
2014 Provides services to public 17 83 678
2014 Does not provide services to public 17 83 358

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 71 29 157
2017 Does not provide services to public 80 20 94
2014 Provides services to public 77 23 117
2014 Does not provide services to public 92 8 59

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 34 3 12 11 2 0 73 24 110
2017 Does not provide services to public 51 27 5 11 5 1 0 78 16 75
2014 Provides services to public 36 38 7 9 8 0 1 75 18 90
2014 Does not provide services to public 43 31 5 14 3 4 0 77 18 53
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 22 8 5 4 15 2 53 47 804
2017 Does not provide services to public 44 21 13 3 2 17 1 53 47 445

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 307
2017 Does not provide services to public 21 170

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 307
2017 Does not provide services to public 37 170

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 307
2017 Does not provide services to public 12 170

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 307
2017 Does not provide services to public 36 170

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 1 307
2017 Does not provide services to public 3 170

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 307
2017 Does not provide services to public 31 170

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 12 64 12 4 3 5 293
2017 Does not provide services to public 15 72 7 4 0 2 158

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 28 15 15 12 3 11 51 31 314
2017 Does not provide services to public 13 34 14 14 12 1 13 54 30 172

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 19 15 15 13 7 20 42 37 314
2017 Does not provide services to public 13 27 15 12 13 2 17 50 32 172
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