2017 Public Service Employee Survey Results for Statistical Survey Operations by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 40 3 11 4 0 0 82 15 949
2017 First official language - French 35 46 6 10 2 0 0 81 12 306
2014 First official language - English 38 42 4 12 5 0 0 80 17 744
2014 First official language - French 35 50 7 6 2 0 0 85 8 288
2011 First official language - English 44 41 4 8 2 0 0 86 10 928
2011 First official language - French 50 39 4 7 1 0 0 89 7 335

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 84 12 2 1 0 0 0 97 1 948
2017 First official language - French 69 24 2 3 1 0 0 94 4 305
2014 First official language - English 84 10 2 1 2 0 1 95 3 753
2014 First official language - French 66 26 2 3 1 0 0 94 4 289
2011 First official language - English 90 7 1 1 1 0 0 97 2 926
2011 First official language - French 74 19 2 3 1 0 0 94 4 335

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 73 9 4 1 1 0 13 93 2 948
2017 First official language - French 56 21 5 5 5 0 8 83 11 307
2014 First official language - English 74 6 3 1 1 0 15 94 2 752
2014 First official language - French 60 19 2 4 2 1 12 91 7 289
2011 First official language - English 79 7 2 0 0 0 11 96 1 927
2011 First official language - French 70 14 1 3 2 0 10 93 6 335

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 30 9 12 7 0 6 71 19 951
2017 First official language - French 32 32 15 8 6 0 6 69 15 306
2014 First official language - English 37 30 10 11 7 0 6 71 19 749
2014 First official language - French 31 37 14 6 6 0 7 72 13 289
2011 First official language - English 36 28 9 11 7 0 9 70 20 924
2011 First official language - French 37 33 8 10 6 0 6 74 17 334

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 42 7 10 4 0 0 79 14 949
2017 First official language - French 36 43 12 6 3 0 0 79 9 307
2014 First official language - English 33 42 8 12 5 0 0 75 16 755
2014 First official language - French 32 49 10 7 2 0 0 81 8 289
2011 First official language - English 44 40 5 8 3 0 0 84 11 923
2011 First official language - French 49 36 7 7 1 0 0 86 7 335

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 34 18 7 7 0 1 68 14 951
2017 First official language - French 32 34 22 7 4 0 1 67 11 307
2014 First official language - English 38 28 19 9 5 0 0 67 14 751
2014 First official language - French 25 36 26 6 6 0 1 61 12 289
2011 First official language - English 35 33 17 8 6 0 0 69 14 927
2011 First official language - French 39 32 18 8 3 0 1 72 11 335

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 32 11 7 5 0 0 77 12 951
2017 First official language - French 44 30 14 7 4 0 1 75 11 307
2014 First official language - English 45 32 12 5 5 0 0 77 11 751
2014 First official language - French 40 35 14 7 3 0 0 75 11 289
2011 First official language - English 44 33 11 6 6 0 0 77 12 922
2011 First official language - French 42 33 13 8 4 0 0 75 12 336

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 35 10 12 6 0 0 72 18 950
2017 First official language - French 37 39 13 9 3 0 0 76 11 306
2014 First official language - English 34 33 11 14 7 1 1 68 21 755
2014 First official language - French 37 38 12 7 4 0 1 77 11 289

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 28 16 12 12 0 1 59 24 950
2017 First official language - French 26 34 19 10 8 0 2 61 19 307
2014 First official language - English 31 29 13 14 11 1 1 61 25 751
2014 First official language - French 25 39 18 9 5 1 2 66 15 289
2011 First official language - English 30 32 16 11 9 1 2 63 20 924
2011 First official language - French 33 35 15 9 3 1 4 71 13 335

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 15 16 9 14 4 24 46 33 952
2017 First official language - French 29 19 13 5 10 3 21 63 20 307
2014 First official language - English 20 15 13 9 18 4 22 46 36 751
2014 First official language - French 27 17 14 7 7 2 26 61 19 287
2011 First official language - English 18 14 16 10 15 4 23 44 35 924
2011 First official language - French 32 16 9 8 8 4 23 66 22 334

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 40 12 9 8 0 0 71 17 952
2017 First official language - French 30 42 18 7 3 0 0 72 10 307
2014 First official language - English 32 40 14 7 7 0 0 72 14 752
2014 First official language - French 23 49 19 7 2 0 0 72 10 288
2011 First official language - English 33 42 13 7 5 0 0 75 12 928
2011 First official language - French 36 42 16 3 2 0 0 78 6 335

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 34 15 17 16 0 0 52 32 951
2017 First official language - French 19 33 19 18 11 0 0 52 30 307
2014 First official language - English 21 34 14 15 15 0 0 55 30 753
2014 First official language - French 19 39 20 16 6 0 0 57 22 289
2011 First official language - English 21 34 19 14 12 0 0 55 26 927
2011 First official language - French 24 40 19 11 4 0 1 65 16 334

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 37 9 8 4 0 0 80 12 951
2017 First official language - French 31 55 7 4 2 0 1 87 6 306

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 35 10 4 3 1 0 83 7 949
2017 First official language - French 42 38 11 6 2 0 0 80 8 307
2014 First official language - English 46 37 9 5 3 0 0 83 9 753
2014 First official language - French 36 50 8 4 1 1 0 86 5 289
2011 First official language - English 46 39 9 3 2 1 0 86 5 926
2011 First official language - French 47 36 9 6 1 1 0 84 8 334

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 33 18 14 14 0 0 54 29 952
2017 First official language - French 16 34 23 17 10 0 0 50 27 307

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 31 11 4 3 0 0 82 7 951
2017 First official language - French 52 32 11 4 1 0 0 84 4 305
2014 First official language - English 62 25 9 2 2 0 0 87 4 755
2014 First official language - French 57 28 12 2 1 0 0 84 3 289
2011 First official language - English 55 31 9 3 2 0 0 87 5 927
2011 First official language - French 59 30 7 2 1 0 0 89 4 335

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 29 17 19 20 1 1 43 40 951
2017 First official language - French 9 22 27 18 21 1 2 33 40 304
2014 First official language - English 13 33 17 19 16 1 1 47 36 755
2014 First official language - French 7 28 24 23 17 1 1 36 40 288
2011 First official language - English 13 29 21 19 15 2 1 44 35 927
2011 First official language - French 11 26 26 19 14 2 1 39 34 334

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 25 17 19 19 1 1 43 39 947
2017 First official language - French 13 25 24 19 17 0 2 39 37 306
2014 First official language - English 18 26 21 18 15 0 2 45 34 754
2014 First official language - French 11 26 28 19 15 1 2 37 34 289

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 38 17 11 9 1 0 61 21 945
2017 First official language - French 19 40 21 13 6 0 1 60 19 304
2014 First official language - English 26 34 16 14 8 1 1 61 22 752
2014 First official language - French 21 42 23 11 1 2 0 64 12 289
2011 First official language - English 34 38 14 6 4 2 2 75 11 925
2011 First official language - French 36 45 11 4 1 0 1 83 6 335

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 36 14 6 6 0 0 74 12 948
2017 First official language - French 38 37 16 6 2 0 0 76 8 306
2014 First official language - English 43 35 12 6 5 0 0 77 11 752
2014 First official language - French 35 41 15 5 3 1 0 76 8 288
2011 First official language - English 40 37 13 7 4 0 0 77 11 926
2011 First official language - French 43 43 9 4 1 0 0 87 5 334

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 26 7 1 0 2 10 90 2 949
2017 First official language - French 67 19 6 3 0 0 5 90 4 307
2014 First official language - English 51 28 9 1 1 1 9 88 3 753
2014 First official language - French 58 28 6 1 0 0 7 93 1 288
2011 First official language - English 49 26 11 3 2 0 9 83 6 923
2011 First official language - French 53 30 7 1 0 1 7 90 2 335

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 10 29 24 23 2 5 52 17 948
2017 First official language - French 4 13 27 26 23 2 6 53 18 306
2014 First official language - English 5 14 27 26 22 1 5 51 20 753
2014 First official language - French 5 14 33 28 17 1 3 47 19 288
2011 First official language - English 5 11 28 26 25 2 4 53 17 923
2011 First official language - French 1 10 32 26 23 1 7 53 13 334

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 14 22 20 27 4 5 52 24 945
2017 First official language - French 7 12 29 20 23 5 4 47 21 305
2014 First official language - English 9 15 22 22 26 2 5 52 25 753
2014 First official language - French 8 16 29 19 21 3 3 43 26 286
2011 First official language - English 7 12 24 21 29 4 4 53 21 922
2011 First official language - French 2 16 22 25 27 4 5 57 20 334

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 11 20 20 23 6 13 53 22 947
2017 First official language - French 6 14 27 18 19 5 11 44 24 304
2014 First official language - English 8 13 22 19 24 5 10 50 24 753
2014 First official language - French 5 15 22 24 18 9 9 51 23 288
2011 First official language - English 7 11 19 19 24 9 11 54 22 922
2011 First official language - French 4 12 21 18 25 6 14 54 19 334

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 3 6 17 28 33 3 10 70 10 943
2017 First official language - French 2 4 20 35 31 3 5 72 7 304
2014 First official language - English 3 7 22 31 28 1 7 65 11 754
2014 First official language - French 2 6 18 41 24 2 6 71 9 289
2011 First official language - English 3 6 20 28 33 2 7 67 11 924
2011 First official language - French 3 7 18 28 32 3 8 68 12 334

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 9 19 22 32 3 10 62 16 947
2017 First official language - French 5 10 20 26 29 2 8 61 17 305
2014 First official language - English 5 12 22 24 28 1 8 57 19 753
2014 First official language - French 6 8 26 27 25 2 8 57 15 287
2011 First official language - English 3 7 21 23 31 4 11 64 12 924
2011 First official language - French 2 8 18 22 37 2 12 68 11 334

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 11 19 19 26 7 9 54 23 948
2017 First official language - French 10 14 26 18 20 6 5 43 28 304
2014 First official language - English 8 13 18 18 25 7 9 53 25 754
2014 First official language - French 10 19 20 16 22 9 5 43 34 288
2011 First official language - English 8 11 22 19 25 9 7 52 22 923
2011 First official language - French 9 13 22 17 24 9 7 48 27 333

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 13 23 19 24 3 9 49 25 949
2017 First official language - French 6 14 30 19 22 4 5 45 22 305
2014 First official language - English 9 13 27 18 21 2 9 44 25 753
2014 First official language - French 4 13 32 18 21 9 3 44 20 289
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 77 7 6 1 1 1 7 91 2 954
2017 First official language - French 59 19 6 5 7 0 4 81 13 307
2014 First official language - English 80 7 4 2 1 0 6 93 3 759
2014 First official language - French 63 20 5 5 4 0 4 85 9 294
2011 First official language - English 81 8 2 1 1 1 5 95 2 923
2011 First official language - French 70 12 5 7 4 1 2 84 11 334

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 21 19 12 11 9 8 49 28 952
2017 First official language - French 19 29 20 11 8 7 6 55 23 305
2014 First official language - English 22 25 19 11 8 7 8 55 22 759
2014 First official language - French 21 31 16 12 4 8 8 62 19 294

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 25 12 13 11 3 2 63 25 952
2017 First official language - French 33 32 15 10 6 2 2 68 17 306
2014 First official language - English 36 24 15 11 9 4 1 64 21 755
2014 First official language - French 35 33 14 10 4 2 3 71 14 293

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 30 16 16 11 4 2 55 28 951
2017 First official language - French 22 36 18 13 8 2 1 60 21 307
2014 First official language - English 23 29 16 15 10 5 1 55 27 758
2014 First official language - French 20 34 21 16 5 3 2 57 22 294
2011 First official language - English 25 34 14 13 6 6 2 65 20 924
2011 First official language - French 24 40 16 10 4 5 1 68 15 335

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 19 14 11 12 24 3 48 33 951
2017 First official language - French 18 24 18 12 12 14 3 51 28 307
2014 First official language - English 20 20 16 11 13 17 3 49 30 760
2014 First official language - French 22 27 17 13 6 12 4 58 22 294
2011 First official language - English 23 19 14 10 11 22 2 55 27 921
2011 First official language - French 27 27 16 8 7 14 1 64 17 335

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 18 17 15 14 24 3 38 40 951
2017 First official language - French 11 30 15 17 9 17 3 50 32 306
2014 First official language - English 11 15 19 17 14 23 2 33 41 757
2014 First official language - French 12 21 20 17 9 20 2 43 32 293

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 36 9 8 5 2 1 77 13 952
2017 First official language - French 35 44 10 7 2 0 2 81 9 307
2014 First official language - English 38 35 12 8 3 2 1 76 12 756
2014 First official language - French 36 43 12 6 1 0 2 81 7 293
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 30 10 10 7 0 0 73 17 953
2017 First official language - French 35 38 13 9 5 0 0 73 14 307
2014 First official language - English 46 32 9 7 5 0 0 78 13 755
2014 First official language - French 38 41 10 8 3 0 0 79 11 292
2011 First official language - English 40 33 10 9 7 0 0 74 16 926
2011 First official language - French 36 42 11 7 3 0 0 78 11 335

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 27 13 9 5 4 2 72 14 953
2017 First official language - French 33 37 19 4 4 1 2 72 9 307
2014 First official language - English 42 27 14 8 6 2 1 71 15 756
2014 First official language - French 36 40 15 5 1 2 1 79 6 292
2011 First official language - English 40 29 12 8 6 4 1 73 15 925
2011 First official language - French 38 39 13 4 2 4 1 81 6 335

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 33 10 11 6 1 1 73 17 953
2017 First official language - French 32 41 15 10 2 0 0 73 12 306
2014 First official language - English 41 35 9 9 5 0 1 76 14 759
2014 First official language - French 37 44 10 7 1 1 0 82 8 293
2011 First official language - English 39 33 11 11 5 1 0 72 17 924
2011 First official language - French 39 41 8 8 4 1 0 80 12 335

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 83 8 3 0 1 0 4 96 1 953
2017 First official language - French 76 15 2 2 4 0 1 92 6 305
2014 First official language - English 83 8 2 2 1 0 4 95 3 760
2014 First official language - French 76 14 4 3 2 0 1 91 5 292
2011 First official language - English 85 7 2 1 1 0 3 96 2 925
2011 First official language - French 84 8 3 1 2 0 1 94 4 335

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 21 9 6 12 3 13 68 22 952
2017 First official language - French 31 23 12 5 11 2 16 66 20 305
2014 First official language - English 43 21 10 4 8 3 12 74 14 761
2014 First official language - French 36 25 9 4 8 4 14 74 15 291
2011 First official language - English 35 25 13 8 10 3 8 66 20 924
2011 First official language - French 29 32 10 7 6 3 13 73 15 334

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 25 13 9 9 1 1 69 18 952
2017 First official language - French 36 31 16 8 7 0 2 69 15 307

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 27 16 7 7 3 1 69 15 950
2017 First official language - French 35 31 19 8 6 1 1 67 14 306

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 31 14 8 7 1 0 71 15 953
2017 First official language - French 32 35 19 9 5 0 0 68 14 307
2014 First official language - English 45 29 10 8 7 0 0 75 15 759
2014 First official language - French 42 33 16 6 2 0 0 75 8 292
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 36 8 14 16 2 5 58 33 79
2017 First official language - French 6 39 15 28 10 3 0 46 39 34
2014 First official language - English 12 27 22 24 13 2 1 40 38 86
2014 First official language - French 19 32 37 12 0 0 0 51 12 30

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 27 15 10 10 10 1 62 22 946
2017 First official language - French 24 35 15 10 6 8 2 65 18 307
2014 First official language - English 31 26 15 9 8 10 1 64 19 753
2014 First official language - French 20 35 20 9 4 12 0 63 15 281
2011 First official language - English 26 26 16 10 8 13 2 61 21 921
2011 First official language - French 26 32 15 8 6 12 1 67 16 334

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 30 15 14 12 2 1 58 27 944
2017 First official language - French 22 33 20 14 7 3 1 57 22 307
2014 First official language - English 29 30 17 12 10 3 1 60 23 751
2014 First official language - French 20 36 20 13 4 4 2 60 19 286
2011 First official language - English 28 31 16 12 9 3 0 62 21 923
2011 First official language - French 26 37 20 9 5 3 0 65 15 334

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 31 16 15 11 8 1 54 29 948
2017 First official language - French 14 31 27 12 6 10 0 50 20 307
2014 First official language - English 18 31 20 14 9 8 0 53 25 757
2014 First official language - French 8 36 28 14 3 11 0 50 19 289
2011 First official language - English 20 26 18 15 10 10 0 51 28 923
2011 First official language - French 19 33 22 12 4 9 1 58 18 335

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 27 15 12 15 8 0 53 30 950
2017 First official language - French 21 26 19 12 12 10 0 51 27 307
2014 First official language - English 23 30 14 14 12 7 0 57 28 756
2014 First official language - French 17 28 24 16 6 9 0 49 24 289
2011 First official language - English 24 29 14 12 10 11 0 60 25 924
2011 First official language - French 21 32 16 13 6 13 0 60 21 335

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 28 15 17 16 5 0 49 35 949
2017 First official language - French 15 32 19 17 12 5 0 49 31 307
2014 First official language - English 19 30 15 17 13 5 0 52 32 757
2014 First official language - French 10 32 23 22 4 8 0 46 29 289
2011 First official language - English 17 32 15 20 11 5 0 52 33 923
2011 First official language - French 20 39 14 14 7 6 0 62 22 335
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 39 15 13 6 2 1 66 19 950
2017 First official language - French 22 38 23 12 3 1 0 61 15 306
2014 First official language - English 28 39 15 9 8 1 0 68 17 763
2014 First official language - French 22 48 16 8 3 2 0 72 11 294
2011 First official language - English 31 35 16 10 6 2 0 67 16 925
2011 First official language - French 33 40 17 7 2 1 0 73 9 335

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 36 13 5 3 6 1 78 8 950
2017 First official language - French 23 41 17 8 1 8 1 71 10 306
2014 First official language - English 39 34 13 5 2 6 1 79 8 761
2014 First official language - French 23 42 19 5 2 7 2 72 7 293
2011 First official language - English 38 32 15 5 3 7 1 76 8 925
2011 First official language - French 29 41 13 5 1 10 2 79 7 335

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 31 13 10 8 4 2 67 19 952
2017 First official language - French 20 41 15 12 6 4 2 65 19 307
2014 First official language - English 33 33 12 8 7 5 2 71 17 760
2014 First official language - French 31 31 17 11 4 4 2 66 16 293
2011 First official language - English 32 32 10 9 8 6 2 70 19 924
2011 First official language - French 30 39 10 8 6 5 1 74 15 334

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 26 20 15 12 7 4 46 31 949
2017 First official language - French 11 27 24 18 8 9 3 43 29 307
2014 First official language - English 15 23 22 15 13 7 3 44 32 762
2014 First official language - French 11 25 24 22 6 8 3 41 32 292
2011 First official language - English 12 24 20 13 13 11 6 43 32 925
2011 First official language - French 10 28 19 16 9 12 5 46 30 334

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 20 14 15 21 12 2 43 41 953
2017 First official language - French 12 23 21 16 13 13 2 41 34 307
2014 First official language - English 18 20 16 15 19 10 2 44 38 763
2014 First official language - French 14 25 23 19 9 9 0 44 31 294
2011 First official language - English 18 21 15 15 16 14 1 46 36 921
2011 First official language - French 18 26 22 10 8 15 1 53 22 334

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 10 6 1 1 3 10 90 3 952
2017 First official language - French 50 23 7 7 4 2 7 80 13 307
2014 First official language - English 73 9 5 1 1 2 9 91 3 760
2014 First official language - French 55 22 7 5 4 1 6 83 10 293

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 7 5 1 2 3 3 92 3 953
2017 First official language - French 54 19 8 7 8 2 2 76 17 307
2014 First official language - English 78 9 4 1 1 3 3 93 2 759
2014 First official language - French 52 21 8 10 5 2 3 77 15 294
2011 First official language - English 84 7 2 2 1 2 2 95 3 922
2011 First official language - French 71 16 3 5 4 0 1 88 10 336

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 16 22 14 22 12 4 32 42 954
2017 First official language - French 11 24 26 15 10 8 5 41 29 306
2014 First official language - English 10 16 24 16 19 11 4 30 41 757
2014 First official language - French 11 22 28 17 6 10 5 40 27 293
2011 First official language - English 10 16 24 16 17 12 4 31 39 924
2011 First official language - French 19 27 27 9 7 8 3 52 18 334

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 16 18 16 27 8 5 30 50 953
2017 First official language - French 7 23 22 17 17 6 8 35 39 307
2014 First official language - English 12 15 20 17 24 7 5 30 47 761
2014 First official language - French 9 19 24 21 15 4 7 32 41 294
2011 First official language - English 11 21 19 16 21 9 5 36 42 923
2011 First official language - French 13 26 21 11 15 5 8 45 30 334

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 24 21 17 20 8 2 35 41 954
2017 First official language - French 6 19 26 22 16 10 2 28 42 307

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 27 14 4 5 7 2 74 11 953
2017 First official language - French 25 32 19 7 5 7 5 65 14 307
2014 First official language - English 40 26 15 4 4 10 2 74 9 761
2014 First official language - French 34 33 15 4 4 6 4 74 9 293

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 33 12 7 6 3 1 73 14 950
2017 First official language - French 31 39 18 8 1 4 0 73 9 307
2014 First official language - English 35 35 13 7 3 5 1 75 11 761
2014 First official language - French 31 37 19 5 1 6 1 73 6 293
2011 First official language - English 37 29 13 9 5 5 1 70 16 926
2011 First official language - French 32 40 15 6 2 4 1 76 9 334

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 32 10 8 5 0 0 76 14 951
2017 First official language - French 40 40 11 5 3 0 0 81 9 307
2014 First official language - English 47 33 10 6 4 0 0 80 10 759
2014 First official language - French 39 43 13 3 1 1 1 83 4 293
2011 First official language - English 47 32 9 6 5 1 0 79 11 926
2011 First official language - French 47 37 11 4 1 0 0 84 5 335

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 29 18 11 11 0 1 59 22 953
2017 First official language - French 28 37 19 9 6 0 1 65 15 307
2014 First official language - English 31 29 17 11 9 1 1 61 21 761
2014 First official language - French 24 39 23 9 3 1 0 64 12 294
2011 First official language - English 32 30 18 11 7 1 0 63 19 924
2011 First official language - French 30 41 13 10 3 1 1 74 13 335

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 34 16 11 9 0 1 64 21 952
2017 First official language - French 28 39 17 11 3 0 0 68 15 307
2014 First official language - English 33 31 17 11 8 1 0 64 19 759
2014 First official language - French 24 43 22 8 1 2 1 68 9 294
2011 First official language - English 31 36 15 11 7 1 0 68 17 923
2011 First official language - French 32 41 17 7 1 1 0 74 9 335

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 16 21 16 17 8 2 40 37 951
2017 First official language - French 24 19 25 10 14 6 2 46 26 307
2014 First official language - English 22 17 21 13 18 7 2 43 34 760
2014 First official language - French 16 25 21 13 7 13 5 50 24 293
2011 First official language - English 21 21 18 13 16 10 2 47 32 924
2011 First official language - French 26 24 18 9 9 12 3 58 21 335
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 19 44 37 946
2017 First official language - French 19 55 26 307
2014 First official language - English 22 45 33 750
2014 First official language - French 27 49 23 292
2011 First official language - English 23 46 31 926
2011 First official language - French 24 52 24 334

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 23 5 33 21 3 15 173
2017 First official language - French 30 9 21 5 21 13 58
2014 First official language - English 23 12 23 31 9999 12 160
2014 First official language - French 26 6 12 26 9999 30 72
2011 First official language - English 22 11 22 27 9999 17 209
2011 First official language - French 25 4 11 20 9999 40 80
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 20 80 947
2017 First official language - French 21 79 307
2014 First official language - English 24 76 758
2014 First official language - French 18 82 293

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 185
2017 First official language - French 34 64
2014 First official language - English 35 178
2014 First official language - French 31 55

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 185
2017 First official language - French 72 64
2014 First official language - English 60 178
2014 First official language - French 73 55

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 185
2014 First official language - English 4 178

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 185
2017 First official language - French 0 64
2014 First official language - French 0 55

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 185
2017 First official language - French 17 64
2014 First official language - English 46 178
2014 First official language - French 23 55

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 186
2017 First official language - French 33 64
2014 First official language - English 44 178
2014 First official language - French 32 55

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 186
2017 First official language - French 34 64
2014 First official language - English 35 178
2014 First official language - French 42 55

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 186
2017 First official language - French 30 64
2014 First official language - English 27 178
2014 First official language - French 27 55

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 186
2017 First official language - French 31 64
2014 First official language - English 28 178
2014 First official language - French 20 55

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 186
2017 First official language - French 20 64
2014 First official language - English 18 178
2014 First official language - French 20 55

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 186
2017 First official language - French 72 64
2014 First official language - English 65 178
2014 First official language - French 59 55

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 186
2017 First official language - French 38 64
2014 First official language - English 20 178
2014 First official language - French 16 55

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 186

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 186
2017 First official language - French 18 64
2014 First official language - English 13 178
2014 First official language - French 14 55

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 186
2017 First official language - French 23 64
2014 First official language - English 21 178
2014 First official language - French 16 55

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 186
2017 First official language - French 39 64
2014 First official language - English 42 178
2014 First official language - French 39 55

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 186
2017 First official language - French 18 64
2014 First official language - English 45 178
2014 First official language - French 22 55

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 186
2017 First official language - French 15 64
2014 First official language - English 17 178
2014 First official language - French 15 55

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 60 186
2017 First official language - French 60 64
2014 First official language - English 66 178
2014 First official language - French 62 55

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 186
2017 First official language - French 20 64
2014 First official language - English 20 178
2014 First official language - French 20 55

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 186
2017 First official language - French 11 64
2014 First official language - English 7 178

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 186
2017 First official language - French 28 64
2014 First official language - English 17 178
2014 First official language - French 39 55

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 186
2014 First official language - English 6 178
2014 First official language - French 11 55

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 186
2017 First official language - French 10 64
2014 First official language - English 10 178
2014 First official language - French 10 55

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 186
2017 First official language - French 14 64
2014 First official language - English 16 178
2014 First official language - French 16 55

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 186
2017 First official language - French 10 64
2014 First official language - English 13 178

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 186
2017 First official language - French 19 64
2014 First official language - English 23 178
2014 First official language - French 16 55

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 165
2017 First official language - French 15 57
2014 First official language - English 11 154
2014 First official language - French 22 49

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 165
2017 First official language - French 12 57
2014 First official language - English 20 154
2014 First official language - French 18 49

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 165
2017 First official language - French 11 57
2014 First official language - English 11 154
2014 First official language - French 19 49

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 165

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 165
2017 First official language - French 17 57
2014 First official language - English 13 154
2014 First official language - French 28 49

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 165
2014 First official language - English 7 154
2014 First official language - French 17 49

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 165
2017 First official language - French 12 57
2014 First official language - English 15 154
2014 First official language - French 12 49

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 165
2017 First official language - French 17 57
2014 First official language - English 11 154
2014 First official language - French 11 49

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 165
2017 First official language - French 19 57
2014 First official language - English 30 154
2014 First official language - French 16 49

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 165
2017 First official language - French 16 57
2014 First official language - English 8 154

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 165
2017 First official language - French 35 57
2014 First official language - English 40 154
2014 First official language - French 34 49

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 165
2017 First official language - French 57 57
2014 First official language - English 57 154
2014 First official language - French 45 49

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 57

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 165
2017 First official language - French 21 57
2014 First official language - English 23 154
2014 First official language - French 20 49

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 99 1 185
2017 First official language - French 95 5 64

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 14 16 6 8 35 9 47 24 950
2017 First official language - French 12 17 17 7 8 31 7 47 25 307
2014 First official language - English 12 15 20 9 8 30 7 41 27 758
2014 First official language - French 14 18 18 6 3 35 7 54 15 293

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 26 15 7 7 15 3 64 17 950
2017 First official language - French 21 34 15 6 6 13 4 66 15 306
2014 First official language - English 26 27 19 6 6 15 2 64 14 762
2014 First official language - French 21 34 19 6 1 15 3 68 8 295
2011 First official language - English 35 29 15 5 3 11 1 73 10 922
2011 First official language - French 36 34 14 5 2 9 0 77 7 332
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 47 11 14 4 2 1 71 18 954
2017 First official language - French 14 48 19 14 3 1 1 63 18 307
2014 First official language - English 24 43 14 9 7 2 1 69 17 762
2014 First official language - French 15 44 14 17 7 2 1 60 25 294
2011 First official language - English 18 46 11 15 6 2 1 66 22 926
2011 First official language - French 15 49 19 12 3 1 0 65 15 336

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 21 19 13 11 23 4 41 33 952
2017 First official language - French 9 29 26 8 4 20 5 50 16 307
2014 First official language - English 12 21 20 15 12 18 3 41 34 764
2014 First official language - French 10 28 21 13 9 18 2 47 27 295
2011 First official language - English 10 27 20 10 7 23 3 50 23 926
2011 First official language - French 13 29 21 10 3 22 3 55 17 336

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 26 16 6 3 18 1 69 12 953
2017 First official language - French 26 43 12 4 3 10 1 79 8 306
2014 First official language - English 29 32 14 7 2 15 0 72 11 762
2014 First official language - French 24 38 20 5 1 12 1 71 6 294
2011 First official language - English 28 27 16 5 2 21 1 71 9 924
2011 First official language - French 30 36 13 5 2 14 1 77 8 335

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 25 17 8 6 19 1 62 18 953
2017 First official language - French 19 43 17 5 4 12 1 71 10 307
2014 First official language - English 24 26 17 10 4 18 1 61 17 760
2014 First official language - French 20 37 18 6 2 14 2 68 11 295
2011 First official language - English 24 27 17 6 4 22 1 66 13 925
2011 First official language - French 29 35 11 9 1 14 0 75 11 336
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 8 92 946
2017 First official language - French 6 94 305
2014 First official language - English 9 91 757
2014 First official language - French 7 93 294

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 77
2014 First official language - English 33 67
2014 First official language - French 34 21

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 79 77
2017 First official language - French 86 20
2014 First official language - English 79 67
2014 First official language - French 70 21

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 77
2017 First official language - French 0 20
2014 First official language - English 0 67
2014 First official language - French 0 21

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20
2014 First official language - French 0 21

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 77
2014 First official language - English 25 67

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 77
2014 First official language - English 10 67

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 77
2014 First official language - English 20 67

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 77
2014 First official language - English 28 67
2014 First official language - French 24 21

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 77
2017 First official language - French 0 20
2014 First official language - English 10 67

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 77
2014 First official language - English 13 67
2014 First official language - French 0 21

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 77
2017 First official language - French 26 20
2014 First official language - English 21 67

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 77
2017 First official language - French 31 20
2014 First official language - English 18 67

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 77
2017 First official language - French 0 20
2014 First official language - English 7 67
2014 First official language - French 0 21

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 77
2014 First official language - English 13 67

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 77

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 77
2014 First official language - English 26 67

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 77
2014 First official language - French 0 21

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 77
2017 First official language - French 24 20
2014 First official language - English 27 67
2014 First official language - French 44 21

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 77
2017 First official language - French 35 20
2014 First official language - English 37 67
2014 First official language - French 34 21

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 77
2014 First official language - English 8 67

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 77
2014 First official language - English 20 67

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 77
2017 First official language - French 24 20
2014 First official language - English 7 67

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 45 77
2017 First official language - French 50 20
2014 First official language - English 52 67
2014 First official language - French 28 21

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 70
2017 First official language - French 0 15
2014 First official language - English 10 60

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 70
2017 First official language - French 0 15
2014 First official language - French 0 20

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15
2014 First official language - English 0 60

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 70
2014 First official language - English 21 60
2014 First official language - French 44 20

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 70

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 70
2017 First official language - French 47 15
2014 First official language - English 28 60

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 70
2017 First official language - French 47 15
2014 First official language - English 43 60
2014 First official language - French 34 20

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15
2014 First official language - English 0 60

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 70
2017 First official language - French 72 15
2014 First official language - English 68 60
2014 First official language - French 51 20

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 15

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 70
2014 First official language - English 17 60

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 93 7 76
2017 First official language - French 100 0 20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 14 17 4 5 39 8 53 15 946
2017 First official language - French 12 19 20 2 4 36 7 55 11 306
2014 First official language - English 14 13 21 3 4 38 7 50 13 756
2014 First official language - French 13 22 17 2 1 39 5 63 7 292

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 28 14 4 4 18 2 71 10 946
2017 First official language - French 22 36 14 3 4 18 3 74 8 307
2014 First official language - English 30 25 15 4 3 21 2 71 9 760
2014 First official language - French 23 37 15 4 1 18 3 75 5 293
2011 First official language - English 42 26 13 3 2 13 1 79 6 926
2011 First official language - French 36 36 11 2 2 12 1 83 4 335
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 24 21 12 12 1 0 55 24 951
2017 First official language - French 31 22 24 12 9 0 2 55 21 307

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 25 15 5 2 1 4 77 7 950
2017 First official language - French 48 27 16 6 2 0 2 77 8 307

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 22 11 4 3 1 6 81 8 949
2017 First official language - French 50 26 14 3 2 1 3 80 5 305

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 19 8 4 2 3 6 85 6 951
2017 First official language - French 62 18 8 4 1 3 3 85 6 305

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 13 6 2 1 0 14 89 4 945
2017 First official language - French 60 15 5 1 1 1 16 91 3 307

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 29 19 11 10 0 1 60 21 950
2017 First official language - French 33 27 19 12 7 0 2 61 20 306

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 26 19 12 9 1 3 58 22 950
2017 First official language - French 32 27 22 11 5 1 4 61 17 306

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 24 16 8 6 1 3 69 14 950
2017 First official language - French 38 31 18 5 3 2 4 73 8 306

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 26 14 8 6 0 2 71 14 952
2017 First official language - French 38 32 16 6 5 0 2 72 11 306

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 27 10 4 3 1 3 82 8 951
2017 First official language - French 50 29 14 3 1 1 3 81 4 305

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 22 14 7 5 0 4 74 12 951
2017 First official language - French 50 22 12 5 3 1 8 79 8 306

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 71 13 6 4 3 1 3 87 7 949
2017 First official language - French 65 16 8 3 2 0 6 86 6 305

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 72 17 4 2 1 0 3 92 3 951
2017 First official language - French 65 21 6 2 2 0 4 90 5 307

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 19 11 5 6 0 2 78 11 949
2017 First official language - French 55 21 13 5 4 0 2 78 9 305

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 5 1 1 0 0 47 95 2 943
2017 First official language - French 50 8 2 1 1 0 37 93 4 306

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 22 11 7 4 1 9 76 12 950
2017 First official language - French 64 13 8 2 1 0 12 87 3 306

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 20 17 14 21 0 1 48 35 951
2017 First official language - French 26 18 19 16 18 0 2 45 35 307

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 29 10 4 3 1 3 82 8 951
2017 First official language - French 50 24 14 5 3 0 4 77 9 307

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 35 30 11 6 1 0 52 17 950
2017 First official language - French 14 34 35 11 5 0 1 48 17 307

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 15 36 24 13 0 0 38 26 950
2017 First official language - French 7 15 30 28 19 0 0 47 22 305

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 28 21 13 15 7 1 47 30 952
2017 First official language - French 11 29 28 13 11 6 1 44 26 307

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 28 19 16 16 4 2 46 35 953
2017 First official language - French 11 34 22 16 12 3 2 48 29 307
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 22 78 951
2017 First official language - French 15 85 305
2014 First official language - English 18 82 752
2014 First official language - French 14 86 292

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 75 25 204
2017 First official language - French 70 30 46
2014 First official language - English 81 19 133
2014 First official language - French 83 17 41

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 32 4 11 9 1 0 76 20 152
2017 First official language - French 40 29 3 16 6 6 0 74 23 32
2014 First official language - English 36 36 6 13 6 2 1 75 19 107
2014 First official language - French 49 31 8 4 8 0 0 80 12 33
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 22 9 4 3 17 2 54 46 948
2017 First official language - French 44 22 13 4 3 12 1 51 49 306

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 347
2017 First official language - French 15 128

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 347
2017 First official language - French 53 128

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 347
2017 First official language - French 18 128

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 347
2017 First official language - French 37 128

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 347
2017 First official language - French 2 128

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 347
2017 First official language - French 28 128

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 15 67 11 4 2 2 327
2017 First official language - French 10 67 8 4 1 10 121

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 29 14 15 11 3 11 53 31 356
2017 First official language - French 7 33 17 13 14 2 14 48 32 128

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 22 15 12 12 6 21 47 33 355
2017 First official language - French 11 21 14 18 16 4 15 41 42 129
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