2017 Public Service Employee Survey Results for Statistical Survey Operations by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 43 2 9 6 0 0 83 15 188
2017 Communications or public affairs 53 30 0 8 8 0 0 84 16 13
2017 Access to information and privacy 35 41 8 13 3 0 0 76 16 37
2017 Administration and operations 41 42 3 12 3 0 0 82 14 298
2017 Information management 40 36 8 13 4 0 0 76 17 29
2017 Data sciences 39 43 5 8 6 0 0 82 14 94
2017 Other services to the public 40 40 4 12 3 0 0 80 15 183
2017 None of the above 37 44 3 11 5 0 0 81 16 293
2014 Client contact centre 37 44 6 10 3 0 0 81 13 173
2014 Communications or public affairs 46 48 6 0 0 0 0 94 0 14
2014 Access to information and privacy 39 43 2 10 6 0 0 82 16 72
2014 Administration and operations 19 61 4 12 4 0 0 80 16 63
2014 Information management 42 44 5 8 2 0 0 85 10 59
2014 Other services to the public 40 43 5 8 4 0 0 83 12 211
2014 None of the above 34 44 3 15 4 0 0 78 19 311

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 76 18 3 2 1 0 0 94 3 187
2017 Communications or public affairs 85 8 7 0 0 0 0 93 0 13
2017 Access to information and privacy 71 29 0 0 0 0 0 100 0 37
2017 Administration and operations 87 10 1 1 0 0 1 98 1 295
2017 Information management 84 13 3 0 0 0 0 97 0 29
2017 Data sciences 77 18 2 2 1 0 0 94 3 95
2017 Other services to the public 82 13 3 2 0 0 0 95 2 184
2017 None of the above 77 17 2 2 1 1 0 95 3 294
2014 Client contact centre 76 14 3 3 2 0 1 92 5 174
2014 Communications or public affairs 71 29 0 0 0 0 0 100 0 14
2014 Access to information and privacy 82 14 0 1 0 2 0 99 1 72
2014 Administration and operations 85 8 1 3 1 0 1 94 4 63
2014 Information management 79 14 0 2 0 0 6 98 2 61
2014 Other services to the public 79 16 2 1 1 0 0 96 2 213
2014 None of the above 80 13 3 2 2 0 0 93 4 313

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 15 5 0 3 0 17 90 4 188
2017 Communications or public affairs 75 0 0 0 8 0 16 90 10 13
2017 Access to information and privacy 68 26 3 0 0 0 3 97 0 37
2017 Administration and operations 77 8 3 1 2 0 9 93 4 297
2017 Information management 83 6 3 3 0 0 4 93 3 29
2017 Data sciences 65 17 2 1 3 1 11 93 4 95
2017 Other services to the public 69 9 8 2 1 0 11 88 3 184
2017 None of the above 64 13 5 4 1 0 13 88 6 292
2014 Client contact centre 61 8 3 1 3 0 25 91 6 174
2014 Communications or public affairs 48 13 10 0 0 10 19 85 0 14
2014 Access to information and privacy 81 6 0 1 0 0 12 99 1 72
2014 Administration and operations 77 8 1 0 4 0 9 94 5 63
2014 Information management 75 9 2 2 0 0 13 96 2 61
2014 Other services to the public 68 11 4 3 2 0 13 90 5 213
2014 None of the above 73 9 3 2 1 0 12 94 4 313

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 34 11 11 10 0 2 67 21 187
2017 Communications or public affairs 22 30 16 15 8 0 8 57 25 13
2017 Access to information and privacy 48 25 5 3 11 0 9 80 14 37
2017 Administration and operations 38 30 10 8 2 0 10 76 12 297
2017 Information management 24 38 13 17 4 0 3 64 22 29
2017 Data sciences 36 33 11 12 3 1 4 73 16 95
2017 Other services to the public 41 29 8 10 7 0 5 74 18 184
2017 None of the above 31 30 13 12 8 0 7 65 21 295
2014 Client contact centre 34 41 7 14 3 0 1 76 17 174
2014 Communications or public affairs 52 35 13 0 0 0 0 87 0 14
2014 Access to information and privacy 44 29 8 4 11 0 5 77 15 72
2014 Administration and operations 33 33 11 9 4 0 9 73 15 63
2014 Information management 31 37 11 11 7 0 2 69 19 60
2014 Other services to the public 35 32 11 9 5 0 8 73 16 212
2014 None of the above 33 26 14 10 8 0 10 65 19 311

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 41 7 10 5 0 0 77 15 188
2017 Communications or public affairs 22 40 23 15 0 0 0 62 15 13
2017 Access to information and privacy 27 54 11 6 3 0 0 81 8 37
2017 Administration and operations 42 42 6 8 2 0 0 84 10 298
2017 Information management 25 33 11 10 18 3 0 60 28 29
2017 Data sciences 42 45 6 4 2 0 0 87 6 95
2017 Other services to the public 38 43 6 8 5 0 0 81 13 184
2017 None of the above 34 41 10 12 4 0 0 75 15 293
2014 Client contact centre 36 40 11 9 4 0 0 76 13 174
2014 Communications or public affairs 40 42 19 0 0 0 0 81 0 14
2014 Access to information and privacy 29 52 5 11 3 0 0 82 13 72
2014 Administration and operations 38 37 8 13 4 0 0 74 17 63
2014 Information management 21 45 9 21 4 0 0 66 25 62
2014 Other services to the public 35 45 7 9 3 0 0 81 12 213
2014 None of the above 30 45 10 10 5 0 0 75 15 313

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 34 24 9 9 0 0 58 18 188
2017 Communications or public affairs 40 16 29 8 7 0 0 56 15 13
2017 Access to information and privacy 48 30 10 6 6 0 0 78 12 37
2017 Administration and operations 43 30 15 7 4 0 0 73 11 298
2017 Information management 25 48 14 3 10 0 0 73 13 29
2017 Data sciences 31 38 18 8 4 0 0 69 12 95
2017 Other services to the public 30 37 22 5 7 0 0 67 11 184
2017 None of the above 30 36 18 8 6 0 1 67 14 295
2014 Client contact centre 25 32 23 11 9 0 0 57 20 174
2014 Communications or public affairs 35 29 23 6 6 0 0 65 13 14
2014 Access to information and privacy 51 26 11 9 3 0 0 77 12 71
2014 Administration and operations 29 48 13 4 3 2 0 79 7 63
2014 Information management 30 21 34 11 5 0 0 50 16 61
2014 Other services to the public 39 24 21 10 6 0 0 63 16 213
2014 None of the above 34 33 21 6 5 0 1 67 11 313

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 30 13 11 7 0 0 69 18 188
2017 Communications or public affairs 48 32 14 0 7 0 0 79 7 13
2017 Access to information and privacy 60 29 9 3 0 0 0 88 3 37
2017 Administration and operations 54 29 8 6 3 0 0 83 9 298
2017 Information management 52 23 11 7 7 0 0 75 14 29
2017 Data sciences 45 29 13 7 5 0 0 75 13 95
2017 Other services to the public 40 34 13 5 7 0 1 75 12 184
2017 None of the above 38 36 14 8 4 0 0 74 12 295
2014 Client contact centre 35 33 15 8 8 0 0 68 17 174
2014 Communications or public affairs 35 42 6 0 6 10 0 86 7 14
2014 Access to information and privacy 61 27 4 4 5 0 0 88 9 71
2014 Administration and operations 55 28 7 1 8 0 0 84 9 63
2014 Information management 28 42 13 10 6 0 0 70 16 62
2014 Other services to the public 45 30 14 7 4 0 0 75 11 212
2014 None of the above 40 37 14 5 4 0 0 77 9 313

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 32 9 11 5 0 0 75 16 188
2017 Communications or public affairs 53 15 0 23 8 0 0 68 32 13
2017 Access to information and privacy 30 42 10 6 11 0 0 73 17 36
2017 Administration and operations 36 33 13 13 4 0 1 70 17 298
2017 Information management 40 20 20 7 10 3 0 61 18 29
2017 Data sciences 44 33 10 8 5 0 0 77 13 95
2017 Other services to the public 34 41 10 10 5 0 0 75 15 184
2017 None of the above 32 38 12 13 6 0 0 70 18 294
2014 Client contact centre 38 31 14 11 5 0 1 70 16 174
2014 Communications or public affairs 46 25 23 6 0 0 0 71 6 14
2014 Access to information and privacy 35 45 8 8 5 0 0 79 13 72
2014 Administration and operations 39 34 12 11 4 0 0 73 15 63
2014 Information management 27 31 9 20 12 0 2 59 32 62
2014 Other services to the public 32 35 15 12 4 1 1 68 16 213
2014 None of the above 32 37 7 13 8 1 2 71 21 313

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 29 17 10 13 0 1 61 23 188
2017 Communications or public affairs 33 52 0 7 8 0 0 85 15 13
2017 Access to information and privacy 24 37 20 6 14 0 0 61 20 37
2017 Administration and operations 29 28 17 12 12 0 1 58 25 297
2017 Information management 28 17 32 17 7 0 0 45 24 29
2017 Data sciences 33 35 15 12 4 0 1 69 16 95
2017 Other services to the public 33 27 18 9 12 1 1 61 21 184
2017 None of the above 26 28 17 16 11 0 2 55 28 294
2014 Client contact centre 32 31 10 12 13 1 1 64 26 173
2014 Communications or public affairs 29 35 13 17 6 0 0 65 23 14
2014 Access to information and privacy 37 24 16 15 6 0 1 62 21 72
2014 Administration and operations 38 34 13 14 0 0 1 73 14 62
2014 Information management 22 36 19 14 7 2 0 59 22 61
2014 Other services to the public 31 33 14 10 9 2 1 66 20 213
2014 None of the above 26 31 16 15 12 0 0 57 27 313

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 18 14 6 12 4 18 60 23 188
2017 Communications or public affairs 15 23 14 15 8 0 25 51 31 13
2017 Access to information and privacy 8 30 19 5 20 8 10 46 31 37
2017 Administration and operations 17 16 20 11 16 2 18 41 34 298
2017 Information management 20 20 22 20 3 0 15 48 27 29
2017 Data sciences 20 12 19 5 11 6 26 47 24 95
2017 Other services to the public 27 12 13 6 12 6 23 55 26 184
2017 None of the above 20 14 10 9 13 2 32 52 33 295
2014 Client contact centre 29 18 11 8 12 3 19 60 26 173
2014 Communications or public affairs 29 19 17 13 0 0 23 62 16 14
2014 Access to information and privacy 25 10 10 13 5 5 32 56 28 70
2014 Administration and operations 21 12 14 17 10 3 23 44 36 63
2014 Information management 16 15 14 9 20 9 17 42 39 62
2014 Other services to the public 23 16 16 5 15 3 22 53 26 212
2014 None of the above 18 13 15 6 19 2 26 43 35 311

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 36 14 13 10 1 0 62 24 188
2017 Communications or public affairs 47 16 16 14 7 0 0 63 21 13
2017 Access to information and privacy 45 33 8 11 3 0 0 78 14 37
2017 Administration and operations 36 39 11 8 5 0 0 75 14 298
2017 Information management 25 44 20 0 11 0 0 69 11 29
2017 Data sciences 24 44 19 6 6 0 0 68 13 95
2017 Other services to the public 29 41 15 10 5 0 0 70 15 184
2017 None of the above 27 43 15 8 6 0 0 70 14 295
2014 Client contact centre 21 45 16 9 9 0 0 65 18 173
2014 Communications or public affairs 35 25 33 6 0 0 0 60 6 14
2014 Access to information and privacy 43 42 5 8 3 0 0 85 10 70
2014 Administration and operations 34 51 8 4 3 0 0 85 7 63
2014 Information management 22 38 26 10 5 0 0 59 15 62
2014 Other services to the public 35 39 16 4 6 0 0 74 10 213
2014 None of the above 28 42 17 9 5 0 0 70 13 313

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 27 21 13 18 0 1 47 32 188
2017 Communications or public affairs 15 32 8 29 8 0 8 51 40 13
2017 Access to information and privacy 23 37 8 20 12 0 0 61 31 37
2017 Administration and operations 17 38 16 17 12 0 0 55 29 297
2017 Information management 21 31 7 25 17 0 0 52 41 29
2017 Data sciences 14 41 17 16 12 0 0 55 28 95
2017 Other services to the public 20 33 15 17 16 0 0 53 33 184
2017 None of the above 18 31 13 21 17 0 0 49 38 295
2014 Client contact centre 20 35 16 15 15 0 0 55 29 174
2014 Communications or public affairs 23 40 19 6 13 0 0 62 19 14
2014 Access to information and privacy 25 42 14 6 12 0 0 67 19 71
2014 Administration and operations 20 46 18 10 7 0 0 66 16 63
2014 Information management 8 44 11 21 15 2 0 52 37 62
2014 Other services to the public 21 34 16 15 14 0 0 55 29 213
2014 None of the above 19 32 17 18 13 0 0 51 32 312

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 43 8 7 4 0 1 80 12 188
2017 Communications or public affairs 30 70 0 0 0 0 0 100 0 13
2017 Access to information and privacy 41 42 14 3 0 0 0 83 3 37
2017 Administration and operations 44 40 8 5 3 0 0 84 7 298
2017 Information management 35 37 11 13 4 0 0 72 17 29
2017 Data sciences 32 46 10 11 1 0 0 78 12 95
2017 Other services to the public 45 39 6 7 3 0 0 84 10 184
2017 None of the above 38 40 9 9 4 0 0 78 13 293

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 33 12 7 4 1 0 77 11 188
2017 Communications or public affairs 47 45 8 0 0 0 0 92 0 13
2017 Access to information and privacy 48 49 0 3 0 0 0 97 3 37
2017 Administration and operations 49 36 8 4 2 1 0 86 6 297
2017 Information management 52 24 13 11 0 0 0 76 11 29
2017 Data sciences 47 29 14 7 3 0 0 77 10 95
2017 Other services to the public 50 33 11 3 3 0 0 83 6 184
2017 None of the above 39 40 10 6 4 1 0 80 10 294
2014 Client contact centre 39 37 12 8 3 0 0 77 11 174
2014 Communications or public affairs 33 50 17 0 0 0 0 83 0 14
2014 Access to information and privacy 52 34 5 6 3 0 0 86 10 71
2014 Administration and operations 44 49 1 4 1 0 0 93 5 63
2014 Information management 38 50 3 6 3 0 0 87 10 61
2014 Other services to the public 42 42 7 5 4 0 0 84 9 213
2014 None of the above 42 42 10 3 2 0 0 85 5 313

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 25 23 17 14 0 0 46 31 188
2017 Communications or public affairs 23 30 15 15 16 0 0 53 32 13
2017 Access to information and privacy 21 39 15 17 9 0 0 60 25 37
2017 Administration and operations 18 37 20 13 12 0 0 55 25 298
2017 Information management 24 24 25 17 7 3 0 49 25 29
2017 Data sciences 17 40 19 12 11 1 0 57 23 95
2017 Other services to the public 22 31 20 13 14 0 0 54 26 184
2017 None of the above 17 33 16 19 15 0 0 50 34 295

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 31 18 7 3 0 0 72 9 188
2017 Communications or public affairs 71 0 22 7 0 0 0 71 7 13
2017 Access to information and privacy 54 37 6 3 0 0 0 91 3 37
2017 Administration and operations 54 29 10 3 2 0 1 84 6 298
2017 Information management 55 34 7 0 4 0 0 89 4 28
2017 Data sciences 45 36 12 5 2 0 0 81 7 94
2017 Other services to the public 51 33 8 6 2 0 0 84 7 184
2017 None of the above 51 32 11 4 3 0 0 83 6 295
2014 Client contact centre 54 22 18 2 3 0 0 76 5 174
2014 Communications or public affairs 48 29 23 0 0 0 0 77 0 14
2014 Access to information and privacy 76 16 4 1 3 0 0 92 5 72
2014 Administration and operations 70 27 3 0 0 0 0 97 0 63
2014 Information management 47 37 6 8 0 0 3 86 8 62
2014 Other services to the public 59 30 8 2 1 0 0 89 3 212
2014 None of the above 62 27 8 2 2 0 0 89 3 313

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 25 20 19 25 1 2 35 45 188
2017 Communications or public affairs 30 23 8 30 8 0 0 53 38 13
2017 Access to information and privacy 5 29 22 12 33 0 0 34 44 37
2017 Administration and operations 14 27 19 19 18 1 1 42 38 298
2017 Information management 18 35 15 18 14 0 0 53 32 28
2017 Data sciences 11 27 16 23 18 0 5 40 43 94
2017 Other services to the public 17 28 18 16 21 1 0 46 37 184
2017 None of the above 11 26 20 19 22 0 1 37 42 295
2014 Client contact centre 8 29 19 21 20 1 2 39 42 173
2014 Communications or public affairs 6 46 29 0 19 0 0 52 19 14
2014 Access to information and privacy 17 36 18 13 16 1 0 54 29 72
2014 Administration and operations 19 50 12 13 3 0 4 72 16 63
2014 Information management 2 35 18 26 19 0 0 37 45 62
2014 Other services to the public 15 26 17 22 18 1 1 42 40 213
2014 None of the above 8 33 19 22 17 1 1 41 40 312

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 21 18 23 25 0 3 32 49 188
2017 Communications or public affairs 30 30 8 8 23 0 0 60 32 13
2017 Access to information and privacy 16 29 21 16 15 3 0 47 32 37
2017 Administration and operations 16 24 21 18 18 1 1 42 37 296
2017 Information management 11 47 4 24 14 0 0 59 38 29
2017 Data sciences 13 22 22 20 19 1 4 36 41 93
2017 Other services to the public 17 27 20 16 19 1 0 45 35 184
2017 None of the above 15 26 17 21 20 0 1 42 41 294
2014 Client contact centre 12 20 21 22 22 0 3 33 46 174
2014 Communications or public affairs 13 23 46 6 13 0 0 35 19 14
2014 Access to information and privacy 22 24 24 13 12 4 1 48 27 72
2014 Administration and operations 26 30 23 14 3 0 4 59 18 63
2014 Information management 6 24 23 30 16 0 0 30 46 62
2014 Other services to the public 20 26 21 13 20 0 0 47 33 212
2014 None of the above 14 25 24 20 14 1 2 40 35 313

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 38 21 12 11 0 0 55 24 187
2017 Communications or public affairs 38 30 7 0 16 8 0 75 18 13
2017 Access to information and privacy 29 35 22 12 3 0 0 64 14 37
2017 Administration and operations 20 41 18 13 7 0 1 61 20 296
2017 Information management 20 48 10 13 4 4 0 72 18 29
2017 Data sciences 23 41 19 9 8 0 0 64 17 92
2017 Other services to the public 29 35 16 11 8 1 0 64 19 182
2017 None of the above 19 40 17 13 10 0 1 59 24 295
2014 Client contact centre 24 34 22 14 5 0 0 58 19 174
2014 Communications or public affairs 46 23 19 13 0 0 0 69 13 14
2014 Access to information and privacy 30 36 11 15 5 1 3 68 20 71
2014 Administration and operations 27 45 13 14 1 0 0 71 15 63
2014 Information management 17 29 23 19 11 2 0 47 30 62
2014 Other services to the public 24 41 17 9 6 1 0 67 16 213
2014 None of the above 22 34 21 14 7 2 1 57 22 312

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 41 16 7 9 0 0 69 15 188
2017 Communications or public affairs 42 27 16 15 0 0 0 69 15 12
2017 Access to information and privacy 45 38 11 6 0 0 0 83 6 37
2017 Administration and operations 43 32 16 6 3 0 0 75 8 298
2017 Information management 42 27 13 10 7 0 0 69 17 29
2017 Data sciences 38 36 13 6 5 1 0 75 12 93
2017 Other services to the public 35 38 15 4 7 0 0 74 11 184
2017 None of the above 35 36 16 6 6 0 0 72 13 294
2014 Client contact centre 31 36 18 9 7 0 0 67 16 173
2014 Communications or public affairs 42 29 13 6 0 10 0 79 7 14
2014 Access to information and privacy 58 26 8 5 3 0 0 84 8 71
2014 Administration and operations 44 37 10 6 3 0 0 81 8 63
2014 Information management 30 40 13 15 2 0 0 70 16 62
2014 Other services to the public 41 37 13 5 4 0 0 77 10 211
2014 None of the above 42 36 13 5 3 0 0 78 8 313

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 65 20 3 3 0 1 8 94 3 188
2017 Communications or public affairs 60 32 0 8 0 0 0 92 8 13
2017 Access to information and privacy 70 13 5 0 3 0 9 92 3 37
2017 Administration and operations 50 24 11 2 0 1 11 85 3 296
2017 Information management 47 33 3 3 0 7 7 93 4 29
2017 Data sciences 42 38 8 1 0 2 8 90 1 95
2017 Other services to the public 62 21 5 1 1 1 9 93 2 184
2017 None of the above 60 23 8 2 0 1 6 90 2 294
2014 Client contact centre 59 28 6 0 0 0 6 93 0 174
2014 Communications or public affairs 46 54 0 0 0 0 0 100 0 14
2014 Access to information and privacy 54 31 9 1 0 0 5 89 1 71
2014 Administration and operations 49 33 9 3 6 0 0 82 9 63
2014 Information management 44 26 15 7 0 2 6 76 8 62
2014 Other services to the public 55 28 7 0 0 0 9 92 0 211
2014 None of the above 51 26 9 2 1 1 11 87 3 312

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 6 13 24 26 24 3 4 54 20 188
2017 Communications or public affairs 9 18 43 15 15 0 0 30 27 12
2017 Access to information and privacy 13 19 19 35 13 0 0 48 32 37
2017 Administration and operations 3 10 31 25 24 2 6 53 14 296
2017 Information management 4 13 46 11 14 4 8 28 19 29
2017 Data sciences 2 7 26 28 33 1 2 63 10 94
2017 Other services to the public 4 9 30 24 25 2 7 53 15 183
2017 None of the above 6 12 30 23 20 3 7 47 20 295
2014 Client contact centre 7 12 28 25 20 2 5 49 20 174
2014 Communications or public affairs 0 31 29 13 21 0 6 35 33 14
2014 Access to information and privacy 9 12 17 30 26 0 5 59 23 71
2014 Administration and operations 0 13 37 29 21 0 0 50 13 63
2014 Information management 6 17 40 25 9 2 3 35 24 62
2014 Other services to the public 6 14 25 29 23 1 3 54 20 212
2014 None of the above 3 13 34 26 19 2 4 47 17 312

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 13 18 26 21 4 5 53 28 186
2017 Communications or public affairs 0 34 27 31 7 0 0 39 34 12
2017 Access to information and privacy 6 14 29 25 24 0 3 50 20 37
2017 Administration and operations 6 10 30 17 31 3 4 52 16 296
2017 Information management 4 20 27 17 17 8 8 40 28 29
2017 Data sciences 6 14 22 20 33 2 3 56 21 94
2017 Other services to the public 9 12 22 20 27 6 4 53 23 182
2017 None of the above 10 15 21 19 23 5 5 48 28 294
2014 Client contact centre 8 20 24 21 19 2 5 44 30 174
2014 Communications or public affairs 13 13 23 19 33 0 0 52 25 14
2014 Access to information and privacy 7 15 23 21 30 1 4 53 23 72
2014 Administration and operations 5 16 28 19 29 1 1 49 22 63
2014 Information management 7 9 40 27 15 0 2 43 16 61
2014 Other services to the public 7 16 20 24 26 2 4 54 25 211
2014 None of the above 9 14 24 20 27 2 5 49 25 311

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 14 19 20 19 7 14 49 27 187
2017 Communications or public affairs 9 18 18 7 31 7 9 46 32 12
2017 Access to information and privacy 3 14 28 34 11 5 6 50 19 37
2017 Administration and operations 6 12 26 17 23 3 12 47 21 296
2017 Information management 7 14 23 24 17 4 11 48 25 29
2017 Data sciences 4 6 26 17 27 6 14 54 13 94
2017 Other services to the public 7 14 16 20 26 8 9 55 25 183
2017 None of the above 7 13 21 18 21 6 14 49 25 293
2014 Client contact centre 7 11 20 21 23 7 11 53 22 174
2014 Communications or public affairs 0 19 25 19 27 10 0 51 21 14
2014 Access to information and privacy 5 15 22 22 26 5 5 54 22 72
2014 Administration and operations 6 10 30 19 29 1 5 51 17 63
2014 Information management 9 18 14 30 18 8 3 54 30 62
2014 Other services to the public 8 13 18 24 22 5 10 54 25 209
2014 None of the above 6 15 24 20 20 6 9 48 25 313

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 3 4 15 26 36 4 13 74 9 184
2017 Communications or public affairs 0 9 0 43 39 0 9 90 10 12
2017 Access to information and privacy 3 3 28 38 28 0 0 66 6 36
2017 Administration and operations 1 6 20 32 34 1 6 71 8 295
2017 Information management 4 10 17 24 27 4 15 63 17 29
2017 Data sciences 2 4 13 37 34 2 6 78 8 95
2017 Other services to the public 3 6 18 30 31 4 7 69 10 183
2017 None of the above 4 6 21 27 29 4 10 65 11 294
2014 Client contact centre 2 2 19 39 27 3 8 74 5 174
2014 Communications or public affairs 0 6 13 48 23 10 0 79 7 14
2014 Access to information and privacy 1 12 18 36 25 3 5 66 14 72
2014 Administration and operations 1 5 22 37 31 0 4 71 7 63
2014 Information management 5 6 17 36 31 2 4 71 11 62
2014 Other services to the public 3 6 24 31 31 0 5 65 10 211
2014 None of the above 3 10 23 32 24 2 7 61 13 313

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 9 13 23 32 1 13 65 20 187
2017 Communications or public affairs 0 16 0 53 22 0 8 82 18 13
2017 Access to information and privacy 3 6 35 40 14 3 0 55 8 37
2017 Administration and operations 4 9 22 25 31 1 6 61 15 296
2017 Information management 7 7 10 51 21 4 0 75 15 29
2017 Data sciences 1 10 23 17 41 0 7 63 13 94
2017 Other services to the public 4 10 20 16 33 6 11 59 16 183
2017 None of the above 6 8 20 20 29 4 13 59 17 294
2014 Client contact centre 3 10 24 24 28 2 10 59 14 172
2014 Communications or public affairs 0 25 25 13 27 10 0 44 28 14
2014 Access to information and privacy 3 11 18 32 31 1 4 66 15 72
2014 Administration and operations 4 12 38 19 21 1 5 43 16 63
2014 Information management 9 16 14 29 25 0 7 58 27 60
2014 Other services to the public 6 11 20 25 30 0 8 59 19 212
2014 None of the above 6 13 22 27 25 2 7 56 20 313

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 15 22 15 21 7 9 43 30 187
2017 Communications or public affairs 16 27 9 16 31 0 0 48 43 12
2017 Access to information and privacy 8 8 20 33 21 6 6 60 18 37
2017 Administration and operations 5 10 24 21 28 5 7 56 17 296
2017 Information management 11 25 24 17 7 6 11 28 43 29
2017 Data sciences 6 10 20 26 26 5 7 59 19 94
2017 Other services to the public 10 9 18 15 28 9 10 53 24 183
2017 None of the above 12 12 20 19 24 6 7 49 27 294
2014 Client contact centre 12 22 21 11 21 7 7 36 39 174
2014 Communications or public affairs 6 19 29 13 23 10 0 40 28 14
2014 Access to information and privacy 5 13 14 19 27 16 6 59 23 72
2014 Administration and operations 1 12 24 28 26 3 6 59 15 63
2014 Information management 4 16 19 25 26 3 6 57 22 61
2014 Other services to the public 11 13 13 18 28 9 9 56 29 212
2014 None of the above 8 15 20 20 23 6 8 50 26 312

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 16 25 18 19 2 9 42 31 187
2017 Communications or public affairs 9 27 16 7 40 0 0 48 36 12
2017 Access to information and privacy 12 15 29 18 19 3 6 40 29 37
2017 Administration and operations 9 12 26 17 26 3 7 48 23 296
2017 Information management 4 3 45 22 18 4 4 43 8 29
2017 Data sciences 4 11 32 21 24 2 5 49 16 94
2017 Other services to the public 6 13 20 22 26 6 8 56 22 184
2017 None of the above 9 15 23 17 23 3 10 47 27 295
2014 Client contact centre 11 11 31 19 19 3 6 42 24 174
2014 Communications or public affairs 6 19 35 13 17 10 0 32 28 14
2014 Access to information and privacy 8 6 36 18 19 5 8 43 16 72
2014 Administration and operations 0 12 33 22 26 3 4 51 13 63
2014 Information management 8 13 40 20 12 2 5 35 22 61
2014 Other services to the public 9 13 21 20 25 3 8 50 25 211
2014 None of the above 6 16 29 18 19 5 7 42 25 313
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 70 14 8 2 3 1 3 87 5 188
2017 Communications or public affairs 75 8 8 0 0 0 8 91 0 13
2017 Access to information and privacy 59 21 6 3 3 3 6 88 6 37
2017 Administration and operations 74 6 4 1 5 0 10 89 6 299
2017 Information management 83 3 10 0 3 0 0 87 3 29
2017 Data sciences 74 12 6 0 1 1 6 92 1 96
2017 Other services to the public 76 9 5 3 1 0 6 90 4 184
2017 None of the above 70 10 9 4 3 0 5 84 6 295
2014 Client contact centre 74 14 3 2 1 0 4 93 3 176
2014 Communications or public affairs 55 24 16 0 0 0 6 83 0 15
2014 Access to information and privacy 84 5 2 0 4 0 5 94 4 74
2014 Administration and operations 79 8 2 6 1 1 3 90 7 62
2014 Information management 70 14 3 3 4 0 6 89 8 61
2014 Other services to the public 78 7 5 3 2 0 4 89 5 216
2014 None of the above 72 12 5 3 2 0 7 90 5 316

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 22 14 11 15 7 8 52 32 187
2017 Communications or public affairs 22 30 32 16 0 0 0 52 16 13
2017 Access to information and privacy 18 41 15 8 12 3 3 63 21 36
2017 Administration and operations 21 21 17 13 10 8 10 52 28 299
2017 Information management 11 27 32 10 14 6 0 40 26 29
2017 Data sciences 17 33 19 8 6 9 8 60 17 95
2017 Other services to the public 19 22 22 10 10 9 7 49 25 184
2017 None of the above 16 20 22 15 11 10 6 43 31 294
2014 Client contact centre 23 24 18 14 8 7 6 54 25 176
2014 Communications or public affairs 27 24 37 0 6 6 0 54 6 15
2014 Access to information and privacy 29 22 14 14 6 5 11 60 23 74
2014 Administration and operations 29 31 22 10 1 3 4 64 13 62
2014 Information management 11 36 27 2 15 2 8 52 18 60
2014 Other services to the public 23 30 11 10 8 10 8 64 22 216
2014 None of the above 17 24 22 13 6 8 10 50 24 316

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 18 12 14 12 3 0 60 27 187
2017 Communications or public affairs 37 32 8 15 8 0 0 68 23 13
2017 Access to information and privacy 33 40 5 8 9 3 3 77 18 37
2017 Administration and operations 34 29 12 10 10 3 2 66 21 298
2017 Information management 27 21 29 10 14 0 0 48 24 29
2017 Data sciences 36 36 10 8 6 2 2 75 15 96
2017 Other services to the public 33 27 14 13 9 4 1 63 22 184
2017 None of the above 30 27 14 14 11 3 2 60 26 294
2014 Client contact centre 30 24 19 13 9 3 0 56 24 174
2014 Communications or public affairs 43 24 22 12 0 0 0 67 12 15
2014 Access to information and privacy 47 12 12 16 7 4 2 63 24 74
2014 Administration and operations 49 28 14 6 2 1 0 78 8 62
2014 Information management 31 26 19 11 8 3 2 60 20 59
2014 Other services to the public 37 28 13 8 8 6 0 69 17 214
2014 None of the above 32 30 14 10 9 3 3 65 20 316

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 35 14 15 14 1 0 56 30 188
2017 Communications or public affairs 15 37 0 40 0 0 8 57 43 13
2017 Access to information and privacy 18 36 3 20 15 6 3 60 38 37
2017 Administration and operations 22 35 13 16 7 6 2 61 25 298
2017 Information management 17 31 21 20 8 3 0 49 29 29
2017 Data sciences 31 33 18 11 5 1 1 65 16 96
2017 Other services to the public 26 25 20 16 10 3 1 52 27 184
2017 None of the above 17 28 21 15 13 4 2 48 30 293
2014 Client contact centre 19 30 21 18 9 2 1 50 28 176
2014 Communications or public affairs 28 24 27 12 0 10 0 57 13 15
2014 Access to information and privacy 29 30 20 11 9 1 0 59 21 74
2014 Administration and operations 29 41 13 15 3 0 0 70 17 62
2014 Information management 15 40 16 16 6 6 2 59 24 61
2014 Other services to the public 25 30 15 15 8 5 0 59 25 215
2014 None of the above 19 30 17 15 11 5 4 53 28 316

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 15 13 13 16 23 2 44 38 188
2017 Communications or public affairs 15 23 8 15 8 22 8 55 33 13
2017 Access to information and privacy 8 21 9 16 17 27 3 41 47 37
2017 Administration and operations 17 21 13 10 12 24 3 52 30 297
2017 Information management 17 20 18 10 17 18 0 45 33 29
2017 Data sciences 22 28 20 4 8 14 5 61 15 96
2017 Other services to the public 17 20 15 13 10 24 2 50 31 184
2017 None of the above 13 20 16 15 12 20 4 43 36 294
2014 Client contact centre 13 25 22 12 12 14 1 46 28 176
2014 Communications or public affairs 33 16 28 12 0 12 0 55 13 15
2014 Access to information and privacy 29 22 12 10 9 14 4 62 23 74
2014 Administration and operations 26 31 17 4 7 15 0 68 13 62
2014 Information management 15 29 15 15 8 15 2 53 28 62
2014 Other services to the public 25 21 12 12 10 16 4 57 28 216
2014 None of the above 17 19 16 12 14 18 5 46 34 316

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 25 17 16 14 20 2 41 38 188
2017 Communications or public affairs 8 37 15 8 16 7 8 53 29 13
2017 Access to information and privacy 13 20 6 11 20 24 6 47 45 37
2017 Administration and operations 11 18 14 15 13 28 2 41 39 297
2017 Information management 7 21 28 10 14 20 0 35 30 29
2017 Data sciences 13 23 20 18 5 19 3 45 30 96
2017 Other services to the public 9 21 17 14 15 23 2 39 38 182
2017 None of the above 9 19 16 18 15 20 4 36 43 295
2014 Client contact centre 11 16 23 16 14 18 1 33 38 175
2014 Communications or public affairs 22 12 33 6 0 28 0 46 8 15
2014 Access to information and privacy 20 17 18 14 10 19 1 46 30 74
2014 Administration and operations 8 32 18 15 8 18 1 50 28 62
2014 Information management 9 18 21 26 16 10 2 29 47 60
2014 Other services to the public 11 13 17 22 10 23 2 33 44 216
2014 None of the above 8 18 19 13 14 26 2 36 38 315

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 35 11 12 2 0 0 75 14 188
2017 Communications or public affairs 38 37 16 8 0 0 0 75 8 13
2017 Access to information and privacy 39 41 6 3 6 3 3 85 9 37
2017 Administration and operations 40 35 8 8 4 3 2 79 13 297
2017 Information management 37 28 24 7 4 0 0 65 11 29
2017 Data sciences 51 33 6 6 2 0 2 86 8 96
2017 Other services to the public 37 40 10 6 5 1 1 78 11 184
2017 None of the above 32 43 11 8 4 1 1 76 13 295
2014 Client contact centre 33 41 14 8 4 0 0 75 11 176
2014 Communications or public affairs 25 42 27 6 0 0 0 67 6 14
2014 Access to information and privacy 47 25 17 10 0 1 0 73 10 73
2014 Administration and operations 57 31 5 7 0 0 0 88 7 62
2014 Information management 40 36 12 3 5 2 3 79 8 62
2014 Other services to the public 37 39 13 7 3 1 0 77 10 216
2014 None of the above 34 37 11 11 3 2 3 75 14 315
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 32 11 11 5 0 0 73 17 188
2017 Communications or public affairs 38 32 0 14 16 0 0 70 30 13
2017 Access to information and privacy 42 44 3 11 0 0 0 86 11 37
2017 Administration and operations 45 27 11 12 6 0 0 71 18 299
2017 Information management 32 32 22 7 8 0 0 63 14 28
2017 Data sciences 35 39 14 9 3 0 0 74 12 96
2017 Other services to the public 36 35 10 10 8 1 0 72 18 184
2017 None of the above 39 30 13 9 9 0 0 69 17 295
2014 Client contact centre 38 38 12 6 4 0 1 77 10 176
2014 Communications or public affairs 33 37 18 12 0 0 0 71 12 15
2014 Access to information and privacy 63 22 1 7 7 0 0 85 14 73
2014 Administration and operations 45 49 1 4 0 0 0 95 4 60
2014 Information management 29 41 13 11 6 0 0 70 17 61
2014 Other services to the public 42 34 10 8 6 0 0 76 14 215
2014 None of the above 40 36 10 7 7 0 0 76 14 314

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 27 17 5 6 2 2 70 12 188
2017 Communications or public affairs 32 45 7 16 0 0 0 77 16 13
2017 Access to information and privacy 44 42 8 3 0 3 0 89 3 37
2017 Administration and operations 41 28 14 9 3 3 2 72 13 299
2017 Information management 36 20 22 11 4 3 3 61 16 28
2017 Data sciences 49 26 12 7 3 1 1 77 10 96
2017 Other services to the public 37 29 13 10 5 6 1 70 16 184
2017 None of the above 32 32 17 6 7 3 2 68 14 295
2014 Client contact centre 33 34 16 8 4 2 1 70 13 176
2014 Communications or public affairs 29 27 28 0 6 10 0 63 7 15
2014 Access to information and privacy 53 24 13 4 5 0 1 78 8 73
2014 Administration and operations 53 33 10 4 0 0 0 86 4 60
2014 Information management 32 37 13 10 5 0 3 71 15 62
2014 Other services to the public 41 29 15 7 5 1 2 72 12 215
2014 None of the above 36 31 14 9 6 3 1 71 15 314

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 31 12 10 6 0 1 72 16 188
2017 Communications or public affairs 40 38 7 15 0 0 0 78 15 13
2017 Access to information and privacy 54 37 0 6 3 0 0 91 9 37
2017 Administration and operations 40 36 10 10 4 0 0 76 14 299
2017 Information management 34 34 11 21 0 0 0 67 21 29
2017 Data sciences 37 33 14 14 2 0 0 70 16 96
2017 Other services to the public 33 35 12 11 7 1 1 70 19 184
2017 None of the above 33 35 13 10 7 2 1 70 17 294
2014 Client contact centre 30 44 11 8 6 0 1 75 14 176
2014 Communications or public affairs 33 39 18 0 0 10 0 80 0 15
2014 Access to information and privacy 50 33 2 9 5 0 1 84 13 74
2014 Administration and operations 47 43 1 7 2 0 0 90 9 62
2014 Information management 29 43 14 12 0 0 3 74 12 62
2014 Other services to the public 42 35 9 12 2 0 0 77 14 215
2014 None of the above 37 37 12 8 5 1 0 74 13 315

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 76 13 5 2 2 0 2 91 4 188
2017 Communications or public affairs 67 25 0 0 0 0 8 100 0 13
2017 Access to information and privacy 77 18 3 0 0 0 3 97 0 36
2017 Administration and operations 85 6 3 0 3 0 4 94 3 298
2017 Information management 86 11 0 0 3 0 0 97 3 29
2017 Data sciences 83 9 3 1 2 0 1 94 3 96
2017 Other services to the public 84 7 3 1 1 0 5 96 1 184
2017 None of the above 77 14 2 1 2 0 3 94 3 294
2014 Client contact centre 76 13 3 3 2 0 3 92 5 176
2014 Communications or public affairs 72 22 0 0 0 0 6 100 0 15
2014 Access to information and privacy 87 5 2 0 0 0 6 98 0 74
2014 Administration and operations 90 2 0 1 1 0 5 97 3 62
2014 Information management 83 9 0 2 3 2 2 95 5 61
2014 Other services to the public 83 9 2 2 0 0 2 95 3 215
2014 None of the above 81 9 4 2 1 0 3 93 4 316

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 15 12 6 16 6 22 53 30 186
2017 Communications or public affairs 55 37 0 8 0 0 0 92 8 13
2017 Access to information and privacy 47 19 5 6 9 0 14 78 16 37
2017 Administration and operations 42 20 9 5 10 2 13 73 17 299
2017 Information management 27 31 15 11 10 0 7 62 22 29
2017 Data sciences 44 27 7 8 4 2 7 79 14 95
2017 Other services to the public 29 25 13 3 14 2 13 64 21 183
2017 None of the above 31 19 10 7 13 4 16 63 25 295
2014 Client contact centre 39 23 9 5 9 3 12 73 17 175
2014 Communications or public affairs 43 24 12 6 6 10 0 74 13 15
2014 Access to information and privacy 44 28 6 5 6 0 11 81 12 74
2014 Administration and operations 51 13 14 1 5 1 14 76 8 62
2014 Information management 39 31 9 2 6 3 9 81 9 62
2014 Other services to the public 42 24 10 4 5 4 10 77 11 215
2014 None of the above 36 20 10 5 10 4 15 69 19 316

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 27 10 10 12 2 1 67 23 187
2017 Communications or public affairs 44 25 15 0 16 0 0 68 16 13
2017 Access to information and privacy 46 28 5 9 9 0 3 77 18 37
2017 Administration and operations 44 26 12 8 7 1 2 72 16 299
2017 Information management 32 32 25 0 7 3 0 66 8 28
2017 Data sciences 40 31 18 9 2 0 0 71 11 96
2017 Other services to the public 37 27 16 7 11 2 1 66 18 184
2017 None of the above 40 24 14 12 8 1 1 66 20 295

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 27 20 5 10 3 1 64 16 185
2017 Communications or public affairs 60 8 0 15 16 0 0 68 32 13
2017 Access to information and privacy 47 30 8 6 6 3 0 80 12 37
2017 Administration and operations 42 25 16 8 6 1 1 69 15 299
2017 Information management 24 45 21 3 4 4 0 71 7 29
2017 Data sciences 45 25 19 6 3 2 0 71 9 96
2017 Other services to the public 32 34 16 8 7 3 1 68 15 184
2017 None of the above 34 28 18 9 6 4 2 65 15 294

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 34 14 10 9 2 0 67 19 187
2017 Communications or public affairs 52 23 8 16 0 0 0 75 16 13
2017 Access to information and privacy 53 22 11 11 3 0 0 75 14 37
2017 Administration and operations 39 30 15 9 6 1 0 70 14 299
2017 Information management 31 34 20 7 8 0 0 65 15 29
2017 Data sciences 39 35 16 8 3 0 0 74 11 96
2017 Other services to the public 37 35 13 8 8 0 0 72 15 184
2017 None of the above 34 31 19 10 6 0 0 65 16 295
2014 Client contact centre 40 30 15 7 7 1 0 71 15 175
2014 Communications or public affairs 39 37 18 6 0 0 0 76 6 15
2014 Access to information and privacy 49 35 1 11 5 0 0 84 15 74
2014 Administration and operations 52 37 6 1 2 0 1 90 4 61
2014 Information management 36 37 12 7 7 0 0 73 14 62
2014 Other services to the public 44 30 13 8 4 0 0 75 12 215
2014 None of the above 43 28 14 8 7 0 0 72 14 316
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 15 33 27 13 0 0 28 39 15
2017 Administration and operations 9 37 6 22 16 6 3 51 42 32
2017 Other services to the public 11 42 11 16 16 0 5 56 33 19
2017 None of the above 10 43 9 18 20 0 0 53 38 21
2014 Client contact centre 9 53 10 19 5 5 0 64 25 17
2014 Administration and operations 20 41 17 22 0 0 0 61 22 19
2014 Other services to the public 16 17 22 41 4 0 0 33 45 21
2014 None of the above 11 21 39 15 12 0 2 32 28 36

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 31 11 9 13 8 0 63 24 188
2017 Communications or public affairs 16 29 22 25 0 0 8 49 27 13
2017 Access to information and privacy 11 43 17 12 6 9 3 60 20 35
2017 Administration and operations 26 31 14 8 8 13 1 65 19 297
2017 Information management 27 25 21 3 14 10 0 58 19 29
2017 Data sciences 36 27 12 8 5 11 1 71 15 96
2017 Other services to the public 29 33 8 12 8 7 3 68 23 184
2017 None of the above 26 24 20 11 9 9 1 56 22 293
2014 Client contact centre 26 32 16 10 9 7 0 63 20 172
2014 Communications or public affairs 49 12 18 0 6 16 0 72 7 15
2014 Access to information and privacy 38 27 7 12 6 10 0 72 20 73
2014 Administration and operations 39 24 17 4 3 13 0 72 8 60
2014 Information management 22 32 21 15 5 3 2 57 21 62
2014 Other services to the public 27 28 14 10 5 14 2 65 18 212
2014 None of the above 25 28 18 8 8 12 1 61 18 309

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 33 14 13 13 0 1 60 26 188
2017 Communications or public affairs 16 22 15 30 8 0 8 42 42 13
2017 Access to information and privacy 13 46 13 18 9 0 0 60 27 36
2017 Administration and operations 23 33 16 13 12 3 0 58 26 295
2017 Information management 21 34 18 13 11 3 0 57 24 29
2017 Data sciences 30 33 18 12 5 1 1 65 17 96
2017 Other services to the public 30 32 11 15 10 3 1 63 26 184
2017 None of the above 25 27 19 15 11 3 0 53 27 293
2014 Client contact centre 26 28 18 12 13 2 1 56 25 170
2014 Communications or public affairs 49 12 33 0 6 0 0 61 6 15
2014 Access to information and privacy 41 27 9 14 8 0 1 69 22 73
2014 Administration and operations 34 34 19 5 3 5 0 72 9 61
2014 Information management 21 34 25 16 5 0 0 55 21 62
2014 Other services to the public 24 36 14 11 7 6 2 65 19 213
2014 None of the above 23 30 19 16 8 3 1 56 25 310

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 30 17 12 13 11 0 52 28 188
2017 Communications or public affairs 7 40 23 14 8 0 8 51 24 13
2017 Access to information and privacy 13 32 19 23 6 5 3 49 31 37
2017 Administration and operations 17 30 18 18 10 7 0 50 30 297
2017 Information management 17 28 18 13 14 10 0 50 30 29
2017 Data sciences 21 37 17 8 7 8 2 65 16 96
2017 Other services to the public 17 35 19 14 8 6 0 55 24 183
2017 None of the above 18 28 21 15 10 8 0 50 28 294
2014 Client contact centre 15 29 22 13 10 11 0 49 26 175
2014 Communications or public affairs 37 18 18 16 6 6 0 58 23 15
2014 Access to information and privacy 23 36 15 12 6 8 0 64 19 74
2014 Administration and operations 9 52 12 9 4 13 0 70 16 63
2014 Information management 19 28 29 16 6 2 0 48 22 62
2014 Other services to the public 13 35 20 15 5 10 1 54 23 214
2014 None of the above 12 31 24 14 10 9 0 47 26 311

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 23 15 13 16 9 0 51 32 188
2017 Communications or public affairs 8 22 7 25 23 7 8 35 56 13
2017 Access to information and privacy 16 38 11 16 9 8 3 60 28 37
2017 Administration and operations 19 29 16 10 16 9 0 53 29 297
2017 Information management 22 27 18 6 21 6 0 52 29 29
2017 Data sciences 26 26 25 9 9 4 0 54 19 96
2017 Other services to the public 23 27 15 11 14 10 0 56 27 184
2017 None of the above 22 25 16 12 17 9 0 52 31 294
2014 Client contact centre 20 29 10 18 17 6 0 52 37 175
2014 Communications or public affairs 39 22 18 10 6 6 0 65 17 15
2014 Access to information and privacy 29 37 13 10 9 2 0 67 20 74
2014 Administration and operations 26 36 13 14 3 8 0 68 19 63
2014 Information management 17 37 15 16 9 4 2 57 27 62
2014 Other services to the public 26 26 18 12 9 9 0 57 23 214
2014 None of the above 16 28 22 15 10 8 0 48 28 311

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 30 12 18 16 7 0 51 37 188
2017 Communications or public affairs 15 7 15 47 8 0 8 24 60 13
2017 Access to information and privacy 8 42 14 11 14 8 3 56 28 37
2017 Administration and operations 20 29 15 15 15 5 0 52 31 297
2017 Information management 10 21 27 27 10 4 0 32 39 29
2017 Data sciences 18 32 24 13 10 3 0 51 24 96
2017 Other services to the public 21 29 15 14 15 6 0 53 31 184
2017 None of the above 15 27 17 18 19 5 0 44 39 294
2014 Client contact centre 14 24 17 24 15 6 0 41 41 175
2014 Communications or public affairs 22 33 0 24 6 16 0 65 35 15
2014 Access to information and privacy 23 41 9 13 7 7 0 69 22 74
2014 Administration and operations 19 45 12 10 8 6 0 68 19 63
2014 Information management 13 36 23 23 3 0 2 50 27 62
2014 Other services to the public 16 29 20 22 8 5 0 47 31 214
2014 None of the above 13 30 18 18 14 6 0 46 34 312
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 42 17 15 6 1 0 62 21 187
2017 Communications or public affairs 23 45 8 16 7 0 0 68 23 13
2017 Access to information and privacy 22 50 14 6 3 3 3 77 9 37
2017 Administration and operations 28 36 18 13 3 1 1 64 17 297
2017 Information management 18 44 24 7 7 0 0 62 14 28
2017 Data sciences 28 39 21 11 1 0 0 67 12 96
2017 Other services to the public 30 39 12 8 6 3 1 72 15 184
2017 None of the above 21 36 18 15 8 2 1 59 23 294
2014 Client contact centre 24 39 14 12 10 1 0 63 23 177
2014 Communications or public affairs 28 43 18 12 0 0 0 71 12 15
2014 Access to information and privacy 38 41 12 4 6 0 0 79 9 75
2014 Administration and operations 26 47 13 8 3 1 2 75 12 63
2014 Information management 25 47 10 14 2 0 3 74 16 62
2014 Other services to the public 27 40 14 12 5 3 0 68 17 216
2014 None of the above 25 41 19 6 7 2 0 67 13 315

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 33 19 7 3 5 1 70 10 187
2017 Communications or public affairs 23 53 0 15 0 8 0 84 16 13
2017 Access to information and privacy 24 43 12 6 0 13 3 80 7 37
2017 Administration and operations 37 37 12 4 2 7 1 81 6 297
2017 Information management 27 59 7 4 4 0 0 85 8 29
2017 Data sciences 42 41 11 3 0 3 0 86 3 95
2017 Other services to the public 33 39 16 5 1 5 1 76 7 184
2017 None of the above 27 38 13 9 3 9 1 72 14 294
2014 Client contact centre 31 36 13 9 4 8 0 73 13 177
2014 Communications or public affairs 24 31 33 12 0 0 0 55 12 15
2014 Access to information and privacy 44 29 14 2 2 7 2 80 5 75
2014 Administration and operations 34 46 6 5 0 6 4 88 6 63
2014 Information management 37 39 17 3 2 2 0 77 5 61
2014 Other services to the public 36 39 12 5 3 5 0 79 8 216
2014 None of the above 34 33 18 5 1 7 3 74 7 314

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 33 15 13 9 2 1 62 23 188
2017 Communications or public affairs 44 32 8 16 0 0 0 75 16 13
2017 Access to information and privacy 21 38 14 8 8 5 6 66 18 37
2017 Administration and operations 33 33 11 9 6 5 3 72 16 298
2017 Information management 17 38 11 17 10 6 0 59 29 29
2017 Data sciences 33 36 14 13 2 0 1 71 15 96
2017 Other services to the public 31 30 15 9 8 5 2 66 18 184
2017 None of the above 27 31 12 11 11 5 2 63 24 295
2014 Client contact centre 32 33 12 11 8 4 1 68 20 177
2014 Communications or public affairs 21 39 12 6 6 16 0 72 14 15
2014 Access to information and privacy 33 30 14 10 7 2 3 67 18 75
2014 Administration and operations 46 26 12 3 3 7 4 81 6 62
2014 Information management 27 44 16 5 6 2 0 73 11 62
2014 Other services to the public 30 33 12 7 7 6 4 71 16 216
2014 None of the above 30 32 15 11 5 5 2 67 18 314

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 10 17 27 23 13 7 3 30 40 188
2017 Communications or public affairs 15 22 23 40 0 0 0 37 40 13
2017 Access to information and privacy 6 43 13 14 9 11 6 58 27 37
2017 Administration and operations 16 29 18 13 10 6 7 52 27 297
2017 Information management 6 42 17 18 17 0 0 48 35 29
2017 Data sciences 19 25 26 18 5 5 2 47 25 96
2017 Other services to the public 19 32 20 10 12 6 2 55 23 184
2017 None of the above 12 22 21 18 14 10 5 39 37 293
2014 Client contact centre 11 28 20 18 14 8 0 42 35 176
2014 Communications or public affairs 16 28 29 6 6 16 0 51 14 15
2014 Access to information and privacy 26 20 16 27 5 4 2 49 33 75
2014 Administration and operations 19 26 24 13 7 11 1 51 22 63
2014 Information management 7 38 25 16 10 0 5 47 27 61
2014 Other services to the public 16 19 22 17 13 10 3 40 34 216
2014 None of the above 13 21 25 16 14 6 5 38 34 314

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 22 15 17 20 12 1 39 43 188
2017 Communications or public affairs 23 29 16 16 15 0 0 52 32 13
2017 Access to information and privacy 5 29 19 22 17 8 0 37 42 37
2017 Administration and operations 17 20 14 13 20 14 1 44 40 298
2017 Information management 13 25 14 18 17 10 4 43 40 29
2017 Data sciences 15 21 17 16 14 15 2 43 37 96
2017 Other services to the public 18 18 17 17 18 10 2 41 40 184
2017 None of the above 15 19 17 14 20 12 3 40 40 295
2014 Client contact centre 19 27 19 13 12 8 2 50 28 177
2014 Communications or public affairs 16 16 41 6 12 10 0 35 20 15
2014 Access to information and privacy 21 26 13 16 15 9 0 51 35 75
2014 Administration and operations 26 25 19 14 6 11 0 56 22 63
2014 Information management 14 25 21 18 17 3 2 41 37 62
2014 Other services to the public 17 19 15 20 16 10 2 40 42 216
2014 None of the above 14 18 19 15 21 12 2 37 42 315

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 60 16 9 4 2 3 6 84 6 188
2017 Communications or public affairs 53 23 7 8 0 0 8 84 9 13
2017 Access to information and privacy 59 14 8 6 0 0 14 85 6 37
2017 Administration and operations 69 8 6 1 4 2 11 88 6 299
2017 Information management 83 4 10 0 3 0 0 87 3 29
2017 Data sciences 66 16 2 1 2 3 9 94 4 96
2017 Other services to the public 69 11 5 2 1 3 8 91 3 183
2017 None of the above 60 14 6 4 2 2 11 86 7 294
2014 Client contact centre 63 16 8 3 1 1 6 86 5 176
2014 Communications or public affairs 33 49 12 0 0 0 6 87 0 15
2014 Access to information and privacy 76 7 0 4 1 1 11 94 6 75
2014 Administration and operations 77 11 1 1 1 3 5 95 3 63
2014 Information management 70 18 2 3 2 0 5 93 5 61
2014 Other services to the public 71 8 5 3 3 2 8 88 7 215
2014 None of the above 64 14 7 2 2 1 10 87 5 315

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 64 16 6 4 6 2 2 83 11 188
2017 Communications or public affairs 66 25 0 9 0 0 0 91 9 12
2017 Access to information and privacy 70 11 8 6 0 3 3 86 6 37
2017 Administration and operations 81 7 5 1 3 2 2 91 4 299
2017 Information management 83 7 4 0 3 0 3 93 3 29
2017 Data sciences 73 13 3 1 4 4 1 91 6 96
2017 Other services to the public 76 9 5 4 2 2 3 89 6 184
2017 None of the above 67 10 8 4 3 3 4 83 8 295
2014 Client contact centre 64 15 6 6 3 2 4 85 9 177
2014 Communications or public affairs 49 29 16 0 0 0 6 83 0 15
2014 Access to information and privacy 77 9 0 4 1 4 4 95 5 75
2014 Administration and operations 81 7 4 1 1 3 1 93 3 63
2014 Information management 69 21 2 0 2 2 5 96 2 59
2014 Other services to the public 72 11 3 5 3 4 2 89 8 215
2014 None of the above 71 11 7 3 3 2 3 86 6 315

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 20 16 17 23 11 3 34 47 188
2017 Communications or public affairs 0 22 48 15 15 0 0 22 30 13
2017 Access to information and privacy 8 23 24 11 18 11 6 37 34 37
2017 Administration and operations 11 13 24 17 21 9 4 28 44 299
2017 Information management 11 17 34 10 10 13 4 34 25 29
2017 Data sciences 10 22 30 16 10 8 3 36 30 96
2017 Other services to the public 12 20 24 11 19 11 4 37 35 184
2017 None of the above 12 18 23 12 20 12 5 35 38 294
2014 Client contact centre 12 17 25 14 24 9 0 32 41 176
2014 Communications or public affairs 12 22 43 6 6 12 0 38 13 15
2014 Access to information and privacy 14 33 16 18 9 7 2 52 30 75
2014 Administration and operations 11 23 22 19 8 10 7 40 33 63
2014 Information management 10 16 25 16 23 6 5 29 44 61
2014 Other services to the public 9 18 25 16 14 12 4 33 37 214
2014 None of the above 8 15 27 15 16 12 6 28 39 315

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 18 17 15 26 10 3 34 47 188
2017 Communications or public affairs 0 30 32 16 22 0 0 30 38 13
2017 Access to information and privacy 5 29 20 8 20 14 6 42 34 37
2017 Administration and operations 9 13 21 17 25 6 8 26 49 298
2017 Information management 14 17 20 20 13 11 3 37 40 29
2017 Data sciences 8 22 20 19 23 6 3 32 46 96
2017 Other services to the public 13 20 14 15 26 7 5 37 47 184
2017 None of the above 5 17 20 18 26 7 7 25 51 295
2014 Client contact centre 8 12 24 19 25 6 6 24 49 177
2014 Communications or public affairs 6 18 43 22 12 0 0 24 33 15
2014 Access to information and privacy 13 19 20 18 15 5 10 38 39 75
2014 Administration and operations 12 17 21 20 19 6 6 32 44 63
2014 Information management 14 15 15 31 19 2 5 31 53 62
2014 Other services to the public 10 20 20 16 24 7 3 33 45 215
2014 None of the above 9 15 22 17 23 7 7 28 47 315

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 6 20 22 17 24 9 2 29 46 188
2017 Communications or public affairs 8 8 29 48 7 0 0 16 55 13
2017 Access to information and privacy 5 15 25 19 23 13 0 23 48 37
2017 Administration and operations 10 22 22 21 18 6 2 35 42 299
2017 Information management 7 27 25 24 14 3 0 35 39 29
2017 Data sciences 8 26 25 24 12 5 0 36 38 96
2017 Other services to the public 9 27 23 14 18 8 1 39 35 184
2017 None of the above 6 19 23 19 21 8 3 28 45 295

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 27 12 8 5 4 2 73 14 188
2017 Communications or public affairs 32 15 37 16 0 0 0 47 16 13
2017 Access to information and privacy 22 29 21 5 6 8 11 62 13 37
2017 Administration and operations 38 24 15 4 5 11 4 72 10 299
2017 Information management 20 45 21 3 4 7 0 70 8 29
2017 Data sciences 44 25 15 2 7 5 2 74 9 96
2017 Other services to the public 38 29 16 4 4 7 2 73 9 183
2017 None of the above 32 31 17 7 6 5 2 68 14 295
2014 Client contact centre 35 34 15 6 5 5 0 72 12 177
2014 Communications or public affairs 33 28 33 0 0 6 0 65 0 15
2014 Access to information and privacy 43 31 12 4 3 6 2 80 7 75
2014 Administration and operations 35 29 17 3 4 11 1 72 8 63
2014 Information management 40 31 11 6 2 3 6 79 9 61
2014 Other services to the public 42 27 13 3 4 8 2 77 8 216
2014 None of the above 34 24 19 3 5 11 4 68 9 315

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 33 16 6 5 3 0 72 11 187
2017 Communications or public affairs 22 38 8 32 0 0 0 60 32 13
2017 Access to information and privacy 13 50 8 17 0 11 0 72 19 37
2017 Administration and operations 36 33 14 6 5 5 1 74 12 297
2017 Information management 31 38 14 10 4 4 0 72 14 29
2017 Data sciences 36 39 10 8 3 2 1 77 12 96
2017 Other services to the public 37 29 16 7 7 4 0 69 14 183
2017 None of the above 34 36 15 7 5 4 0 72 12 295
2014 Client contact centre 36 37 12 7 3 4 0 76 11 176
2014 Communications or public affairs 18 65 12 6 0 0 0 82 6 15
2014 Access to information and privacy 42 27 17 9 2 2 0 71 12 75
2014 Administration and operations 38 46 6 0 0 9 0 93 0 63
2014 Information management 34 41 11 6 3 2 3 78 10 61
2014 Other services to the public 35 33 15 9 3 5 1 72 12 216
2014 None of the above 29 34 18 6 3 9 1 70 10 315

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 32 11 8 6 0 0 74 14 188
2017 Communications or public affairs 37 48 7 0 8 0 0 85 8 13
2017 Access to information and privacy 34 52 3 6 6 0 0 86 11 37
2017 Administration and operations 41 36 10 7 5 0 1 77 12 298
2017 Information management 45 31 13 6 4 0 0 76 10 29
2017 Data sciences 55 27 10 4 3 0 0 82 8 96
2017 Other services to the public 45 33 9 8 5 0 0 78 13 183
2017 None of the above 39 35 10 10 5 0 0 75 15 295
2014 Client contact centre 42 38 10 4 4 1 0 82 9 177
2014 Communications or public affairs 43 33 18 6 0 0 0 76 6 15
2014 Access to information and privacy 52 31 6 6 6 0 0 83 12 75
2014 Administration and operations 41 48 9 0 1 0 0 90 1 63
2014 Information management 44 37 8 6 3 0 2 82 10 60
2014 Other services to the public 50 32 10 3 4 0 0 83 7 216
2014 None of the above 40 36 13 7 3 1 0 77 10 315

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 28 21 13 12 1 0 54 25 188
2017 Communications or public affairs 29 56 15 0 0 0 0 85 0 13
2017 Access to information and privacy 24 47 11 6 9 0 3 73 15 37
2017 Administration and operations 28 30 20 10 10 1 1 59 20 298
2017 Information management 35 27 13 11 14 0 0 62 25 29
2017 Data sciences 32 40 14 6 8 0 0 72 14 96
2017 Other services to the public 32 30 16 10 11 1 1 63 21 184
2017 None of the above 29 27 21 12 10 0 1 56 22 295
2014 Client contact centre 26 30 21 10 11 1 0 57 22 177
2014 Communications or public affairs 27 49 12 12 0 0 0 76 12 15
2014 Access to information and privacy 41 29 12 9 9 0 0 70 18 75
2014 Administration and operations 30 36 20 8 3 2 1 68 11 63
2014 Information management 22 38 23 10 8 0 0 60 18 60
2014 Other services to the public 34 28 22 10 6 0 0 62 17 216
2014 None of the above 25 32 20 13 7 2 1 58 21 315

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 34 16 13 9 0 0 61 22 188
2017 Communications or public affairs 22 56 7 15 0 0 0 78 15 13
2017 Access to information and privacy 29 45 9 6 12 0 0 74 17 37
2017 Administration and operations 29 33 18 12 7 0 1 63 19 298
2017 Information management 38 27 17 10 7 0 0 66 17 29
2017 Data sciences 34 40 13 5 6 1 0 75 12 96
2017 Other services to the public 31 37 15 8 9 0 0 68 17 184
2017 None of the above 27 31 18 16 8 0 0 58 24 294
2014 Client contact centre 26 32 21 10 9 2 0 59 19 177
2014 Communications or public affairs 37 45 6 12 0 0 0 82 12 15
2014 Access to information and privacy 45 27 9 9 10 0 0 71 19 75
2014 Administration and operations 33 40 17 7 3 1 0 74 9 63
2014 Information management 22 41 16 15 5 0 2 64 20 59
2014 Other services to the public 34 32 18 10 4 0 0 67 14 215
2014 None of the above 27 33 22 10 6 1 0 62 16 315

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 12 21 21 21 9 1 31 46 188
2017 Communications or public affairs 22 16 30 8 15 8 0 42 25 13
2017 Access to information and privacy 40 10 27 3 9 11 0 56 14 37
2017 Administration and operations 21 17 21 15 16 6 3 42 35 298
2017 Information management 18 21 24 16 15 4 3 42 33 29
2017 Data sciences 27 18 21 17 12 5 0 48 30 96
2017 Other services to the public 16 24 19 11 21 7 2 44 35 184
2017 None of the above 19 17 24 14 17 7 2 39 35 295
2014 Client contact centre 18 17 19 16 17 9 4 40 38 176
2014 Communications or public affairs 27 18 18 18 10 10 0 50 31 15
2014 Access to information and privacy 35 23 10 10 16 5 1 62 27 75
2014 Administration and operations 26 21 16 20 6 9 3 53 29 63
2014 Information management 11 21 32 15 12 6 3 35 30 62
2014 Other services to the public 17 22 24 12 13 10 2 44 30 215
2014 None of the above 21 19 19 12 19 7 3 44 34 315
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Client contact centre 28 38 34 188
2017 Communications or public affairs 15 56 29 13
2017 Access to information and privacy 14 62 24 37
2017 Administration and operations 14 50 35 295
2017 Information management 17 36 47 29
2017 Data sciences 21 38 41 96
2017 Other services to the public 19 47 34 183
2017 None of the above 18 50 32 293
2014 Client contact centre 32 37 32 171
2014 Communications or public affairs 37 45 18 15
2014 Access to information and privacy 18 55 26 74
2014 Administration and operations 29 43 28 62
2014 Information management 28 48 24 59
2014 Other services to the public 23 43 34 214
2014 None of the above 22 50 28 313

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Client contact centre 19 6 34 14 10 17 52
2017 Administration and operations 22 7 28 30 0 12 41
2017 Data sciences 10 11 30 25 19 5 20
2017 Other services to the public 21 3 32 11 3 28 35
2017 None of the above 36 2 27 12 11 13 49
2014 Client contact centre 23 7 20 37 9999 14 51
2014 Access to information and privacy 24 20 13 25 9999 18 13
2014 Administration and operations 49 24 11 16 9999 0 17
2014 Information management 13 6 19 49 9999 13 15
2014 Other services to the public 16 14 23 28 9999 19 46
2014 None of the above 31 3 20 24 9999 22 67
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 15 85 188
2017 Access to information and privacy 31 69 37
2017 Administration and operations 24 76 298
2017 Information management 24 76 29
2017 Data sciences 20 80 95
2017 Other services to the public 21 79 182
2017 None of the above 18 82 294
2014 Client contact centre 20 80 174
2014 Access to information and privacy 26 74 74
2014 Administration and operations 16 84 62
2014 Information management 24 76 62
2014 Other services to the public 24 76 215
2014 None of the above 22 78 315

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Client contact centre 44 28
2017 Administration and operations 33 71
2017 Other services to the public 38 38
2017 None of the above 24 53
2014 Client contact centre 46 35
2014 Other services to the public 52 50
2014 None of the above 28 68

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 69 28
2017 Access to information and privacy 72 11
2017 Administration and operations 48 71
2017 Data sciences 53 19
2017 Other services to the public 56 38
2017 None of the above 61 53
2014 Client contact centre 66 35
2014 Access to information and privacy 68 19
2014 Administration and operations 50 10
2014 Information management 74 15
2014 Other services to the public 62 50
2014 None of the above 62 68

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 28
2017 Access to information and privacy 0 11
2017 Administration and operations 8 71
2014 Administration and operations 0 10
2014 Information management 0 15
2014 Other services to the public 0 50

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 28
2017 Access to information and privacy 0 11
2017 Administration and operations 0 71
2017 Data sciences 0 19
2017 Other services to the public 0 38
2017 None of the above 0 53
2014 Access to information and privacy 0 19
2014 Administration and operations 0 10
2014 Information management 0 15
2014 Other services to the public 0 50
2014 None of the above 0 68

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Access to information and privacy 0 11
2017 Administration and operations 0 71
2017 Other services to the public 0 38
2017 None of the above 0 53
2014 Access to information and privacy 0 19
2014 Administration and operations 0 10
2014 Information management 0 15

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 25 28
2017 Administration and operations 51 71
2017 Data sciences 47 19
2017 Other services to the public 23 38
2017 None of the above 26 53
2014 Client contact centre 26 35
2014 Access to information and privacy 40 19
2014 Information management 62 15
2014 Other services to the public 38 50
2014 None of the above 41 68

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Access to information and privacy 0 11
2017 Data sciences 0 19
2014 Access to information and privacy 0 19
2014 Administration and operations 0 10
2014 Information management 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Client contact centre 30 28
2017 Access to information and privacy 54 11
2017 Administration and operations 66 71
2017 Data sciences 44 19
2017 Other services to the public 25 38
2017 None of the above 29 54
2014 Client contact centre 26 35
2014 Access to information and privacy 51 19
2014 Information management 58 15
2014 Other services to the public 40 50
2014 None of the above 44 68

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Client contact centre 28 28
2017 Administration and operations 35 71
2017 Other services to the public 26 38
2017 None of the above 32 54
2014 Client contact centre 42 35
2014 Access to information and privacy 27 19
2014 Information management 49 15
2014 Other services to the public 49 50
2014 None of the above 32 68

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Administration and operations 27 71
2017 Data sciences 33 19
2017 Other services to the public 18 38
2017 None of the above 29 54
2014 Client contact centre 21 35
2014 Access to information and privacy 27 19
2014 Other services to the public 27 50
2014 None of the above 29 68

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Client contact centre 42 28
2017 Administration and operations 27 71
2017 Data sciences 39 19
2017 Other services to the public 42 38
2017 None of the above 33 54
2014 Client contact centre 39 35
2014 Information management 45 15
2014 Other services to the public 22 50
2014 None of the above 23 68

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Administration and operations 23 71
2017 Other services to the public 15 38
2017 None of the above 18 54
2014 Client contact centre 21 35
2014 Other services to the public 31 50
2014 None of the above 14 68

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Client contact centre 58 28
2017 Access to information and privacy 64 11
2017 Administration and operations 73 71
2017 Data sciences 64 19
2017 Other services to the public 72 38
2017 None of the above 61 54
2014 Client contact centre 55 35
2014 Access to information and privacy 68 19
2014 Administration and operations 65 10
2014 Information management 51 15
2014 Other services to the public 68 50
2014 None of the above 66 68

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Client contact centre 25 28
2017 Administration and operations 27 71
2017 Data sciences 28 19
2017 Other services to the public 34 38
2017 None of the above 29 54
2014 Client contact centre 30 35
2014 Administration and operations 0 10
2014 Information management 32 15
2014 Other services to the public 25 50
2014 None of the above 15 68

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 28
2017 Access to information and privacy 0 11
2017 Data sciences 0 19
2014 Client contact centre 0 35
2014 Administration and operations 0 10
2014 Other services to the public 0 50

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Client contact centre 23 28
2017 Administration and operations 14 71
2017 Data sciences 31 19
2017 Other services to the public 19 38
2014 Access to information and privacy 0 19
2014 Other services to the public 22 50
2014 None of the above 15 68

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Administration and operations 31 71
2017 Data sciences 26 19
2017 Other services to the public 26 38
2017 None of the above 19 54
2014 Access to information and privacy 32 19
2014 Other services to the public 25 50
2014 None of the above 21 68

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Client contact centre 37 28
2017 Access to information and privacy 66 11
2017 Administration and operations 35 71
2017 Data sciences 50 19
2017 Other services to the public 37 38
2017 None of the above 43 54
2014 Client contact centre 45 35
2014 Information management 55 15
2014 Other services to the public 43 50
2014 None of the above 42 68

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 28
2017 Administration and operations 48 71
2017 Data sciences 30 19
2017 Other services to the public 23 38
2017 None of the above 22 54
2014 Client contact centre 27 35
2014 Access to information and privacy 40 19
2014 Information management 55 15
2014 Other services to the public 47 50
2014 None of the above 40 68

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 18 28
2017 Other services to the public 16 38
2017 None of the above 9 54
2014 Client contact centre 16 35
2014 Administration and operations 0 10
2014 Information management 36 15
2014 Other services to the public 14 50
2014 None of the above 20 68

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 45 28
2017 Access to information and privacy 72 11
2017 Administration and operations 72 71
2017 Data sciences 48 19
2017 Other services to the public 59 38
2017 None of the above 68 54
2014 Client contact centre 64 35
2014 Access to information and privacy 54 19
2014 Information management 87 15
2014 Other services to the public 72 50
2014 None of the above 68 68

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 27 28
2017 Administration and operations 18 71
2017 Other services to the public 15 38
2017 None of the above 13 54
2014 Client contact centre 14 35
2014 Access to information and privacy 27 19
2014 Information management 32 15
2014 Other services to the public 31 50
2014 None of the above 17 68

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 16 28
2017 Access to information and privacy 44 11
2017 Administration and operations 25 71
2017 Data sciences 27 19
2017 Other services to the public 28 38
2017 None of the above 14 54
2014 Client contact centre 24 35
2014 Access to information and privacy 27 19
2014 Administration and operations 0 10
2014 Information management 49 15
2014 Other services to the public 25 50
2014 None of the above 15 68

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 8 71
2017 Data sciences 0 19
2014 Access to information and privacy 0 19
2014 Administration and operations 0 10
2014 Information management 32 15
2014 Other services to the public 10 50

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 10 71
2017 Other services to the public 18 38
2014 Other services to the public 12 50

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 22 28
2017 Administration and operations 14 71
2014 Other services to the public 13 50
2014 None of the above 16 68

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Access to information and privacy 0 11
2017 None of the above 14 54
2014 None of the above 19 68

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 33 28
2017 Administration and operations 15 71
2017 Data sciences 26 19
2017 Other services to the public 19 38
2017 None of the above 17 54
2014 Client contact centre 26 35
2014 Other services to the public 20 50
2014 None of the above 22 68

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 12 64
2017 Other services to the public 25 31
2017 None of the above 14 52
2014 Other services to the public 13 43
2014 None of the above 14 62

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 22 24
2017 Administration and operations 29 64
2017 Other services to the public 19 31
2017 None of the above 12 52
2014 Client contact centre 21 31
2014 Other services to the public 29 43
2014 None of the above 12 62

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 24
2017 Administration and operations 8 64
2017 Data sciences 0 17
2017 Other services to the public 17 31
2017 None of the above 16 52
2014 Information management 0 11
2014 Other services to the public 14 43
2014 None of the above 13 62

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Access to information and privacy 0 10
2014 Access to information and privacy 0 17
2014 Information management 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 10 64
2017 None of the above 18 52
2014 Client contact centre 27 31
2014 Other services to the public 15 43
2014 None of the above 17 62

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 8 64
2014 Client contact centre 21 31

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Access to information and privacy 0 10
2017 Data sciences 0 17
2017 Other services to the public 0 31
2017 None of the above 0 52
2014 Access to information and privacy 0 17
2014 Information management 0 11
2014 None of the above 0 62

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 29 24
2017 Access to information and privacy 0 10
2017 Administration and operations 12 64
2014 Other services to the public 28 43

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Access to information and privacy 0 10
2017 Administration and operations 11 64
2017 None of the above 19 52
2014 Client contact centre 16 31
2014 Other services to the public 15 43
2014 None of the above 9 62

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 38 24
2017 Administration and operations 24 64
2017 Other services to the public 17 31
2017 None of the above 14 52
2014 Client contact centre 21 31
2014 Access to information and privacy 40 17
2014 Information management 57 11
2014 Other services to the public 23 43
2014 None of the above 24 62

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Data sciences 0 17
2017 None of the above 12 52
2014 Access to information and privacy 0 17
2014 None of the above 11 62

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 32 24
2017 Administration and operations 34 64
2017 Other services to the public 32 31
2017 None of the above 33 52
2014 Client contact centre 38 31
2014 Access to information and privacy 40 17
2014 Information management 57 11
2014 Other services to the public 43 43
2014 None of the above 40 62

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 24
2017 Access to information and privacy 0 10
2017 Data sciences 0 17
2017 None of the above 0 52
2014 Client contact centre 0 31
2014 Access to information and privacy 0 17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 71 24
2017 Administration and operations 53 64
2017 Data sciences 54 17
2017 Other services to the public 54 31
2017 None of the above 53 52
2014 Client contact centre 57 31
2014 Access to information and privacy 40 17
2014 Information management 52 11
2014 Other services to the public 61 43
2014 None of the above 60 62

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 24
2017 Access to information and privacy 0 10
2017 Other services to the public 0 31

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Administration and operations 24 64
2017 Data sciences 36 17
2017 Other services to the public 23 31
2017 None of the above 28 52
2014 Client contact centre 25 31
2014 Other services to the public 10 43
2014 None of the above 25 62

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 96 4 28
2017 Access to information and privacy 100 0 11
2017 Administration and operations 100 0 71
2017 Data sciences 88 12 19
2017 Other services to the public 98 2 37
2017 None of the above 100 0 54

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 8 14 15 9 7 38 10 41 30 188
2017 Communications or public affairs 8 37 48 0 0 7 0 49 0 13
2017 Access to information and privacy 13 16 11 12 8 35 6 48 33 37
2017 Administration and operations 12 16 14 7 9 36 6 49 27 298
2017 Information management 17 24 22 6 10 21 0 52 21 29
2017 Data sciences 16 15 14 4 8 31 11 54 22 96
2017 Other services to the public 15 13 19 4 9 30 9 47 22 184
2017 None of the above 14 11 19 6 8 33 9 42 24 293
2014 Client contact centre 14 16 21 9 6 32 3 46 23 174
2014 Communications or public affairs 18 6 43 6 0 22 6 32 8 15
2014 Access to information and privacy 13 21 23 6 7 23 7 49 19 74
2014 Administration and operations 25 14 24 7 3 20 7 54 13 63
2014 Information management 19 15 25 13 6 15 6 44 24 62
2014 Other services to the public 10 17 16 7 7 33 9 47 26 215
2014 None of the above 9 12 18 8 8 37 7 38 30 314

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 30 26 13 11 6 11 3 65 20 188
2017 Communications or public affairs 30 47 8 8 0 7 0 82 9 13
2017 Access to information and privacy 23 26 17 9 6 17 3 62 18 37
2017 Administration and operations 24 26 17 7 6 18 3 63 16 297
2017 Information management 21 31 27 3 10 7 0 56 14 29
2017 Data sciences 28 23 13 5 8 17 5 65 18 96
2017 Other services to the public 25 32 15 4 6 14 4 68 13 184
2017 None of the above 22 30 16 8 6 15 3 63 17 292
2014 Client contact centre 23 31 26 3 6 11 1 61 10 176
2014 Communications or public affairs 33 49 12 0 0 6 0 87 0 15
2014 Access to information and privacy 28 34 18 4 7 7 3 69 12 75
2014 Administration and operations 33 29 17 4 1 16 0 73 7 63
2014 Information management 28 31 16 7 5 8 5 68 13 62
2014 Other services to the public 25 28 19 2 5 17 3 67 9 216
2014 None of the above 20 29 15 11 4 19 2 63 18 316
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 17 47 17 13 4 3 0 66 17 188
2017 Communications or public affairs 15 48 8 22 7 0 0 63 29 13
2017 Access to information and privacy 11 55 11 13 6 3 3 69 20 37
2017 Administration and operations 20 46 15 14 4 2 0 66 19 299
2017 Information management 25 58 7 6 4 0 0 83 10 29
2017 Data sciences 14 45 12 23 5 2 0 60 28 96
2017 Other services to the public 20 54 9 11 4 1 1 76 15 184
2017 None of the above 19 48 12 14 4 2 1 70 18 295
2014 Client contact centre 22 45 13 9 7 3 2 71 16 177
2014 Communications or public affairs 0 51 21 12 6 0 10 57 20 15
2014 Access to information and privacy 15 50 15 14 5 0 0 66 19 74
2014 Administration and operations 22 55 11 9 1 1 0 78 11 63
2014 Information management 21 43 11 19 5 0 3 65 24 60
2014 Other services to the public 22 37 15 15 9 2 1 60 25 216
2014 None of the above 23 42 13 9 8 3 1 68 18 316

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 25 20 11 11 24 5 42 31 188
2017 Communications or public affairs 32 23 22 0 15 8 0 60 16 13
2017 Access to information and privacy 0 18 32 14 11 14 12 24 33 37
2017 Administration and operations 11 17 23 14 12 20 2 36 34 298
2017 Information management 4 24 21 6 10 34 0 43 25 29
2017 Data sciences 9 24 18 14 4 26 5 48 26 96
2017 Other services to the public 10 25 18 9 10 24 4 49 27 184
2017 None of the above 8 26 20 14 5 22 4 47 26 295
2014 Client contact centre 9 27 19 14 15 16 0 43 35 177
2014 Communications or public affairs 12 18 37 0 12 12 10 38 15 15
2014 Access to information and privacy 15 28 19 12 11 12 2 50 27 75
2014 Administration and operations 13 26 19 11 4 23 4 53 21 63
2014 Information management 3 21 28 24 11 12 0 28 40 62
2014 Other services to the public 10 22 19 14 10 23 3 43 32 215
2014 None of the above 10 19 21 14 12 20 4 38 35 317

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 26 14 8 7 16 1 65 18 188
2017 Communications or public affairs 38 38 15 0 0 8 0 84 0 13
2017 Access to information and privacy 24 43 19 0 0 14 0 78 0 37
2017 Administration and operations 30 25 17 5 3 22 0 69 10 298
2017 Information management 34 21 13 13 7 11 0 62 23 29
2017 Data sciences 25 35 16 1 1 21 1 77 2 96
2017 Other services to the public 30 34 15 4 4 13 1 74 9 184
2017 None of the above 28 35 14 6 2 14 1 74 10 295
2014 Client contact centre 21 40 15 7 1 15 1 72 10 176
2014 Communications or public affairs 31 35 6 6 0 6 16 85 8 15
2014 Access to information and privacy 38 29 17 5 2 8 0 73 8 75
2014 Administration and operations 43 34 11 3 0 9 0 85 3 63
2014 Information management 21 38 18 10 0 12 0 67 12 61
2014 Other services to the public 30 31 17 5 1 15 0 72 8 215
2014 None of the above 22 32 17 7 2 18 0 67 12 317

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 30 17 9 7 16 1 60 19 188
2017 Communications or public affairs 23 47 14 0 0 16 0 84 0 13
2017 Access to information and privacy 11 38 27 8 3 14 0 56 12 37
2017 Administration and operations 26 25 16 8 6 20 0 63 18 298
2017 Information management 28 13 27 0 14 17 0 50 17 29
2017 Data sciences 21 30 16 7 4 21 1 66 14 96
2017 Other services to the public 26 32 15 7 6 13 1 67 15 184
2017 None of the above 22 33 17 9 4 15 1 65 15 295
2014 Client contact centre 18 33 14 12 3 16 2 63 19 176
2014 Communications or public affairs 37 29 6 6 0 6 16 85 8 15
2014 Access to information and privacy 35 19 23 8 2 12 0 62 12 74
2014 Administration and operations 33 34 13 4 3 13 0 77 8 63
2014 Information management 18 40 13 11 6 10 2 66 19 62
2014 Other services to the public 24 24 20 8 4 20 0 60 15 216
2014 None of the above 21 28 17 9 3 20 1 62 16 316
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 9 91 188
2017 Administration and operations 7 93 298
2017 Data sciences 8 92 95
2017 Other services to the public 6 94 182
2017 None of the above 8 92 293
2014 Client contact centre 11 89 173
2014 Communications or public affairs 0 100 15
2014 Administration and operations 8 92 63
2014 Other services to the public 10 90 216
2014 None of the above 7 93 313

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Client contact centre 79 18
2017 Administration and operations 57 21
2017 Other services to the public 92 11
2017 None of the above 92 22
2014 Client contact centre 95 19
2014 Other services to the public 73 19
2014 None of the above 66 23

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Other services to the public 0 11
2017 None of the above 0 22
2014 Client contact centre 0 19
2014 Other services to the public 0 19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 18
2017 Administration and operations 0 21
2017 Other services to the public 0 11
2017 None of the above 0 22
2014 Client contact centre 0 19
2014 Other services to the public 0 19
2014 None of the above 0 23

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 18
2017 Administration and operations 0 21
2017 Other services to the public 0 11
2017 None of the above 0 22
2014 Other services to the public 0 19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Client contact centre 26 18
2017 Administration and operations 25 21
2014 Client contact centre 0 19
2014 Other services to the public 40 19
2014 None of the above 25 23

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Other services to the public 0 11

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Administration and operations 29 21
2017 Other services to the public 0 11
2017 None of the above 28 22
2014 Other services to the public 30 19
2014 None of the above 23 23

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Client contact centre 33 18
2017 Administration and operations 25 21
2017 None of the above 22 22
2014 Other services to the public 43 19
2014 None of the above 22 23

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 18
2017 Administration and operations 29 21
2014 Other services to the public 22 19

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Administration and operations 29 21
2017 Other services to the public 0 11
2014 Other services to the public 0 19

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Other services to the public 54 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Other services to the public 0 11
2017 None of the above 0 22

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Other services to the public 0 11
2017 None of the above 0 22

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 18
2017 Other services to the public 0 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Other services to the public 0 11
2017 None of the above 0 22

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Client contact centre 27 18
2014 Client contact centre 44 19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 21
2017 Other services to the public 0 11
2017 None of the above 0 22
2014 Other services to the public 0 19
2014 None of the above 0 23

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 39 18
2017 Administration and operations 43 21
2014 Client contact centre 54 19
2014 Other services to the public 34 19
2014 None of the above 43 23

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 21
2017 None of the above 0 22
2014 Other services to the public 0 19
2014 None of the above 0 23

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 29 21
2014 Client contact centre 41 19

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 18
2017 None of the above 0 22
2014 Other services to the public 0 19
2014 None of the above 0 23

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 22

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 18
2017 Other services to the public 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 None of the above 0 22
2014 Other services to the public 0 19

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 43 18
2017 Administration and operations 33 21
2017 None of the above 69 22
2014 Client contact centre 24 19
2014 Other services to the public 57 19
2014 None of the above 37 23

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 22
2014 None of the above 0 22

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 14
2017 Administration and operations 0 19
2014 None of the above 0 22

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 14
2017 Administration and operations 0 19
2017 None of the above 0 22
2014 Client contact centre 0 15
2014 Other services to the public 0 17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 14
2017 Administration and operations 0 19
2017 None of the above 0 22
2014 None of the above 0 22

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 None of the above 0 22
2014 Other services to the public 0 17
2014 None of the above 0 22

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 19
2014 Client contact centre 0 15

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Administration and operations 43 19
2017 None of the above 32 22
2014 None of the above 26 22

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Administration and operations 0 19

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Client contact centre 56 14
2017 Administration and operations 48 19
2017 None of the above 38 22
2014 Client contact centre 45 15
2014 Other services to the public 46 17
2014 None of the above 51 22

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 14
2017 None of the above 0 22
2014 Other services to the public 0 17
2014 None of the above 0 22

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 78 14
2017 Administration and operations 62 19
2017 None of the above 58 22
2014 Client contact centre 78 15
2014 Other services to the public 77 17
2014 None of the above 64 22

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Client contact centre 0 14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 94 6 18
2017 Administration and operations 95 5 20
2017 Other services to the public 90 10 11
2017 None of the above 100 0 22

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 12 14 19 3 7 35 9 48 18 188
2017 Communications or public affairs 7 33 43 0 0 16 0 48 0 12
2017 Access to information and privacy 10 21 17 6 6 35 6 52 20 37
2017 Administration and operations 15 13 15 3 4 43 6 55 15 294
2017 Information management 18 6 34 3 7 32 0 36 15 29
2017 Data sciences 15 10 18 5 6 36 11 47 19 94
2017 Other services to the public 17 14 16 4 1 38 9 60 10 184
2017 None of the above 11 20 20 2 4 35 8 55 10 293
2014 Client contact centre 13 20 20 5 6 33 2 52 17 173
2014 Communications or public affairs 27 6 28 0 0 24 16 55 0 15
2014 Access to information and privacy 11 14 21 1 3 42 8 49 9 75
2014 Administration and operations 20 17 20 0 1 36 4 63 2 63
2014 Information management 13 13 23 5 0 38 9 48 9 61
2014 Other services to the public 16 17 17 2 3 39 7 60 9 213
2014 None of the above 12 12 19 4 3 43 7 47 15 314

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 27 14 3 6 15 3 72 11 187
2017 Communications or public affairs 24 60 0 9 0 7 0 90 10 12
2017 Access to information and privacy 15 36 22 3 6 16 3 63 11 37
2017 Administration and operations 27 29 14 3 4 21 2 73 9 295
2017 Information management 27 35 20 6 7 4 0 65 14 29
2017 Data sciences 26 28 12 7 5 19 4 70 15 94
2017 Other services to the public 30 29 13 6 1 19 3 75 9 184
2017 None of the above 25 32 17 2 4 19 2 72 7 294
2014 Client contact centre 27 35 16 4 4 13 0 71 10 175
2014 Communications or public affairs 27 39 12 0 0 12 10 85 0 15
2014 Access to information and privacy 30 36 8 6 1 16 2 80 9 75
2014 Administration and operations 41 27 12 0 1 19 0 84 2 63
2014 Information management 27 26 17 5 0 18 7 71 6 60
2014 Other services to the public 29 30 15 1 3 19 2 75 5 215
2014 None of the above 23 26 15 5 2 26 3 69 10 315
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 23 20 12 14 0 0 54 26 187
2017 Communications or public affairs 0 23 37 15 25 0 0 23 40 13
2017 Access to information and privacy 34 16 20 20 8 0 3 52 28 37
2017 Administration and operations 28 26 20 11 13 0 1 55 25 298
2017 Information management 28 24 7 20 17 4 0 54 38 29
2017 Data sciences 23 24 23 14 14 1 1 48 28 96
2017 Other services to the public 33 18 26 9 12 1 1 52 22 183
2017 None of the above 32 26 22 11 7 1 0 59 19 295

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 22 14 5 3 0 3 77 8 187
2017 Communications or public affairs 38 29 25 0 0 0 8 73 0 13
2017 Access to information and privacy 51 27 8 8 0 3 3 83 9 37
2017 Administration and operations 42 32 15 5 2 0 3 76 8 298
2017 Information management 35 24 24 6 7 4 0 61 14 29
2017 Data sciences 49 23 18 4 1 0 4 76 5 96
2017 Other services to the public 49 30 13 3 2 1 2 82 5 183
2017 None of the above 53 22 14 5 2 1 3 79 7 294

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 53 21 10 4 3 0 8 81 8 186
2017 Communications or public affairs 47 37 0 0 0 0 16 100 0 13
2017 Access to information and privacy 54 19 14 5 3 0 6 77 8 37
2017 Administration and operations 47 26 15 4 2 1 5 78 6 297
2017 Information management 49 27 6 4 6 4 4 82 11 29
2017 Data sciences 50 29 11 3 3 0 3 82 7 95
2017 Other services to the public 53 25 10 5 3 1 4 82 8 183
2017 None of the above 55 19 14 4 1 1 5 79 5 294

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 56 19 9 5 1 3 8 84 6 186
2017 Communications or public affairs 62 15 0 15 0 0 8 84 16 13
2017 Access to information and privacy 65 16 8 3 3 3 3 86 6 37
2017 Administration and operations 57 19 8 5 2 4 4 83 8 298
2017 Information management 48 31 3 3 3 3 8 89 7 29
2017 Data sciences 59 15 9 4 2 4 6 83 7 96
2017 Other services to the public 61 21 6 3 1 3 4 88 5 183
2017 None of the above 60 20 9 3 2 2 4 85 6 295

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 65 10 3 2 2 0 17 91 5 187
2017 Communications or public affairs 53 30 0 0 0 0 16 100 0 13
2017 Access to information and privacy 59 19 9 3 3 0 8 85 6 37
2017 Administration and operations 59 19 6 2 2 1 10 88 5 298
2017 Information management 59 17 10 3 0 0 11 86 4 29
2017 Data sciences 61 10 7 1 1 0 19 88 3 95
2017 Other services to the public 68 9 8 1 1 1 13 89 2 181
2017 None of the above 61 12 5 2 1 0 19 91 3 294

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 33 29 18 11 9 0 0 61 21 188
2017 Communications or public affairs 30 33 15 15 7 0 0 63 22 13
2017 Access to information and privacy 23 32 13 18 11 0 3 57 29 37
2017 Administration and operations 31 26 19 11 12 0 0 58 23 297
2017 Information management 32 24 18 18 7 0 0 57 25 28
2017 Data sciences 29 26 23 8 11 1 1 56 20 96
2017 Other services to the public 28 33 19 10 9 0 1 62 19 183
2017 None of the above 30 30 19 12 7 0 3 61 19 295

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 24 16 12 13 0 5 57 26 187
2017 Communications or public affairs 15 22 25 22 8 0 8 40 33 13
2017 Access to information and privacy 26 26 23 11 9 0 6 56 20 37
2017 Administration and operations 31 25 22 10 7 1 3 59 18 298
2017 Information management 23 38 10 15 11 4 0 63 26 28
2017 Data sciences 32 24 22 12 4 1 4 60 18 96
2017 Other services to the public 32 30 17 11 8 1 2 63 19 183
2017 None of the above 29 24 23 14 8 1 3 54 22 295

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 19 19 8 7 1 6 64 15 188
2017 Communications or public affairs 14 32 32 15 0 0 8 49 16 13
2017 Access to information and privacy 24 47 14 6 6 0 3 74 12 37
2017 Administration and operations 42 25 17 6 6 1 3 70 12 298
2017 Information management 32 33 17 7 7 4 0 68 15 29
2017 Data sciences 53 21 17 4 2 1 2 76 7 96
2017 Other services to the public 45 27 13 5 6 1 3 75 12 181
2017 None of the above 38 27 16 10 5 1 3 68 15 295

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 38 24 21 6 8 0 3 64 15 188
2017 Communications or public affairs 22 23 16 7 23 0 8 49 33 13
2017 Access to information and privacy 41 26 16 3 12 0 3 69 15 37
2017 Administration and operations 50 27 9 7 4 0 2 79 12 299
2017 Information management 38 31 17 4 7 4 0 71 11 29
2017 Data sciences 47 28 12 6 4 0 2 77 11 96
2017 Other services to the public 45 26 15 11 3 0 0 70 14 183
2017 None of the above 39 28 16 10 5 1 2 68 16 294

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 26 13 3 2 0 4 81 5 188
2017 Communications or public affairs 14 55 8 15 0 0 8 75 16 13
2017 Access to information and privacy 48 29 17 0 3 0 3 79 3 36
2017 Administration and operations 60 23 8 2 3 1 3 86 5 297
2017 Information management 32 31 17 13 4 4 0 65 17 29
2017 Data sciences 49 26 14 8 1 0 2 77 9 96
2017 Other services to the public 47 34 12 3 2 2 1 83 5 183
2017 None of the above 52 24 11 5 3 1 4 80 8 295

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 25 15 8 3 0 6 72 12 187
2017 Communications or public affairs 53 38 0 0 8 0 0 92 8 13
2017 Access to information and privacy 43 24 19 6 3 0 6 71 9 37
2017 Administration and operations 51 23 12 6 4 0 4 77 10 299
2017 Information management 29 30 24 3 7 0 6 63 11 29
2017 Data sciences 52 21 10 6 2 1 8 80 9 95
2017 Other services to the public 52 20 15 4 6 0 4 75 10 183
2017 None of the above 48 21 13 8 5 0 4 73 14 294

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 72 14 8 2 3 0 2 87 5 186
2017 Communications or public affairs 67 16 8 0 8 0 0 84 8 13
2017 Access to information and privacy 49 25 6 6 6 0 9 82 12 37
2017 Administration and operations 71 11 7 3 3 1 4 86 7 298
2017 Information management 52 31 3 7 0 3 4 89 8 29
2017 Data sciences 69 13 4 2 7 1 4 86 9 96
2017 Other services to the public 68 12 9 5 3 0 4 83 8 183
2017 None of the above 71 13 6 3 2 1 4 89 6 294

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 66 21 7 3 1 0 3 89 4 188
2017 Communications or public affairs 51 41 0 0 0 0 8 100 0 13
2017 Access to information and privacy 63 19 6 0 6 0 6 88 6 37
2017 Administration and operations 73 16 4 2 1 0 4 93 4 298
2017 Information management 61 28 3 4 0 0 4 93 4 29
2017 Data sciences 78 13 3 2 1 1 1 93 3 96
2017 Other services to the public 72 19 3 1 2 1 3 94 3 182
2017 None of the above 68 19 6 3 1 0 3 90 4 295

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 56 20 13 6 4 0 1 77 11 188
2017 Communications or public affairs 51 8 25 0 8 0 8 64 9 13
2017 Access to information and privacy 53 14 19 3 8 0 3 69 11 37
2017 Administration and operations 58 19 10 5 5 0 3 79 11 297
2017 Information management 49 17 22 4 8 0 0 66 12 28
2017 Data sciences 62 20 6 6 4 1 1 84 10 96
2017 Other services to the public 59 16 13 3 7 1 2 76 11 183
2017 None of the above 53 22 11 6 5 0 2 77 12 294

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 43 5 3 1 1 1 45 89 5 188
2017 Communications or public affairs 53 0 0 0 0 0 47 100 0 13
2017 Access to information and privacy 37 5 0 0 0 0 58 100 0 37
2017 Administration and operations 42 6 1 1 0 0 50 95 2 299
2017 Information management 31 7 3 3 0 0 56 85 7 28
2017 Data sciences 60 6 1 0 0 0 33 99 0 93
2017 Other services to the public 52 7 1 1 1 1 38 96 3 181
2017 None of the above 49 4 2 1 0 0 44 95 2 292

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 54 17 8 5 5 0 10 80 11 188
2017 Communications or public affairs 53 38 0 0 0 0 8 100 0 13
2017 Access to information and privacy 46 31 6 11 3 0 3 80 15 37
2017 Administration and operations 42 24 15 7 4 0 9 73 11 298
2017 Information management 27 30 18 6 7 4 8 65 15 29
2017 Data sciences 51 13 17 5 3 1 10 72 9 96
2017 Other services to the public 55 16 10 5 5 1 8 78 11 183
2017 None of the above 55 16 10 4 2 0 13 82 6 293

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 18 14 13 25 0 2 46 39 187
2017 Communications or public affairs 14 8 7 23 40 0 8 24 69 13
2017 Access to information and privacy 35 15 9 16 20 0 6 53 38 37
2017 Administration and operations 24 19 21 15 20 0 1 44 35 299
2017 Information management 13 24 15 24 17 7 0 40 44 29
2017 Data sciences 24 15 20 25 15 1 0 39 40 95
2017 Other services to the public 22 23 20 14 20 1 0 45 35 184
2017 None of the above 31 19 17 13 18 0 2 51 31 294

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 49 26 10 6 5 0 4 78 12 188
2017 Communications or public affairs 22 53 8 8 0 0 8 82 9 13
2017 Access to information and privacy 50 30 3 9 5 0 3 83 14 37
2017 Administration and operations 52 29 9 5 2 0 2 84 7 299
2017 Information management 55 34 8 3 0 0 0 89 3 29
2017 Data sciences 54 21 12 7 3 1 2 77 10 96
2017 Other services to the public 49 28 12 3 5 1 3 80 8 182
2017 None of the above 45 29 14 5 3 0 4 78 8 294

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 25 32 12 9 0 1 46 22 188
2017 Communications or public affairs 7 7 56 22 8 0 0 14 30 13
2017 Access to information and privacy 13 34 35 12 6 0 0 47 18 37
2017 Administration and operations 15 34 34 11 6 0 0 49 17 296
2017 Information management 7 41 17 24 7 4 0 50 32 29
2017 Data sciences 13 46 26 11 4 1 0 59 15 95
2017 Other services to the public 18 41 28 7 7 0 0 59 13 184
2017 None of the above 15 33 35 11 5 1 1 49 15 295

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 28 25 23 13 0 0 35 39 187
2017 Communications or public affairs 23 8 55 7 7 0 0 14 32 13
2017 Access to information and privacy 11 17 25 23 24 0 0 47 28 37
2017 Administration and operations 7 15 41 22 14 0 1 36 23 297
2017 Information management 17 7 31 42 3 0 0 45 24 29
2017 Data sciences 9 7 35 36 12 1 0 48 16 94
2017 Other services to the public 10 7 38 29 15 0 0 45 17 184
2017 None of the above 9 18 35 21 16 0 0 37 27 295

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 28 24 10 18 7 0 44 31 188
2017 Communications or public affairs 0 34 33 15 18 0 0 34 33 12
2017 Access to information and privacy 13 35 11 17 9 14 3 57 30 37
2017 Administration and operations 16 30 22 13 13 5 0 49 27 299
2017 Information management 11 41 14 10 25 0 0 52 34 29
2017 Data sciences 17 32 21 15 6 9 0 53 23 95
2017 Other services to the public 15 29 22 14 13 6 2 47 29 184
2017 None of the above 13 24 25 16 15 6 1 40 33 295

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 29 18 19 20 5 0 39 41 188
2017 Communications or public affairs 15 30 8 22 25 0 0 45 47 13
2017 Access to information and privacy 8 37 21 21 9 3 3 47 31 37
2017 Administration and operations 20 24 19 18 14 3 3 46 33 299
2017 Information management 6 31 27 11 17 7 0 40 30 29
2017 Data sciences 13 40 17 19 7 3 1 55 27 95
2017 Other services to the public 14 31 22 11 16 4 2 48 29 184
2017 None of the above 14 26 21 17 17 2 2 42 36 295
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 22 78 187
2017 Access to information and privacy 14 86 36
2017 Administration and operations 14 86 298
2017 Information management 22 78 29
2017 Data sciences 25 75 96
2017 Other services to the public 19 81 183
2017 None of the above 23 77 294
2014 Client contact centre 29 71 170
2014 Access to information and privacy 18 82 74
2014 Information management 15 85 61
2014 Other services to the public 14 86 213
2014 None of the above 16 84 314

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 69 31 42
2017 Administration and operations 75 25 41
2017 Data sciences 68 32 23
2017 Other services to the public 68 32 35
2017 None of the above 75 25 68
2014 Client contact centre 96 4 49
2014 Access to information and privacy 68 32 14
2014 Other services to the public 67 33 29
2014 None of the above 84 16 48

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 48 31 3 3 14 0 0 80 17 29
2017 Administration and operations 37 27 0 24 10 3 0 66 34 30
2017 Data sciences 49 32 7 6 0 6 0 87 6 16
2017 Other services to the public 51 16 9 16 9 0 0 67 24 24
2017 None of the above 44 37 4 9 4 2 0 82 14 51
2014 Client contact centre 36 25 10 14 12 2 2 64 26 47
2014 Access to information and privacy 50 40 0 10 0 0 0 90 10 10
2014 Other services to the public 39 48 0 8 5 0 0 88 12 20
2014 None of the above 44 36 11 6 2 0 0 80 8 39
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 14 8 5 5 17 4 60 40 188
2017 Communications or public affairs 37 8 38 0 0 16 0 44 56 13
2017 Access to information and privacy 41 24 11 11 0 10 3 48 52 37
2017 Administration and operations 46 21 10 4 4 14 1 54 46 298
2017 Information management 21 40 21 7 3 4 4 23 77 28
2017 Data sciences 40 23 11 6 4 17 0 48 52 96
2017 Other services to the public 43 23 6 4 3 19 2 54 46 182
2017 None of the above 45 24 11 3 3 14 1 53 47 294

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 25 59
2017 Access to information and privacy 13 17
2017 Administration and operations 23 114
2017 Information management 44 18
2017 Data sciences 25 41
2017 Other services to the public 31 64
2017 None of the above 29 117

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 48 59
2017 Access to information and privacy 29 17
2017 Administration and operations 35 114
2017 Information management 44 18
2017 Data sciences 35 41
2017 Other services to the public 40 64
2017 None of the above 37 117

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 20 59
2017 Access to information and privacy 23 17
2017 Administration and operations 11 114
2017 Information management 22 18
2017 Data sciences 14 41
2017 Other services to the public 11 64
2017 None of the above 13 117

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Client contact centre 34 59
2017 Access to information and privacy 23 17
2017 Administration and operations 56 114
2017 Information management 22 18
2017 Data sciences 43 41
2017 Other services to the public 29 64
2017 None of the above 35 117

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Client contact centre 2 59
2017 Access to information and privacy 0 17
2017 Administration and operations 2 114
2017 Information management 0 18
2017 Data sciences 3 41
2017 Other services to the public 0 64
2017 None of the above 3 117

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Client contact centre 30 59
2017 Access to information and privacy 47 17
2017 Administration and operations 32 114
2017 Information management 23 18
2017 Data sciences 30 41
2017 Other services to the public 31 64
2017 None of the above 29 117

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Client contact centre 9 76 5 2 3 6 58
2017 Access to information and privacy 0 81 13 0 0 6 16
2017 Administration and operations 15 57 16 6 2 4 104
2017 Information management 23 60 16 0 0 0 18
2017 Data sciences 8 69 15 8 0 0 39
2017 Other services to the public 16 62 12 3 2 6 60
2017 None of the above 12 70 6 5 3 4 112

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 28 18 17 14 0 13 44 35 60
2017 Access to information and privacy 18 42 6 11 11 0 12 68 25 17
2017 Administration and operations 14 30 14 17 13 4 9 50 34 117
2017 Information management 20 31 15 25 5 0 5 53 31 20
2017 Data sciences 10 29 17 19 15 5 5 43 38 42
2017 Other services to the public 21 23 17 11 13 1 13 52 28 64
2017 None of the above 12 32 13 11 13 3 16 55 29 118

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 9 23 9 23 18 5 14 38 51 60
2017 Access to information and privacy 7 17 7 17 11 0 42 40 48 17
2017 Administration and operations 12 20 13 15 13 6 21 43 39 117
2017 Information management 15 36 9 16 9 0 15 60 29 20
2017 Data sciences 5 18 17 12 22 10 16 31 46 42
2017 Other services to the public 19 22 16 6 13 11 13 54 25 65
2017 None of the above 10 24 17 13 11 2 22 46 32 117
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