2017 Public Service Employee Survey Results for Statistical Survey Operations by Question 102. What is your current employee status?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 34 42 6 13 5 0 0 76 18 431
2017 Term 43 41 3 9 3 0 0 84 13 775
2017 Casual 45 21 15 12 7 0 0 66 20 15
2017 Student 53 47 0 0 0 0 0 100 0 17
2014 Indeterminate (permanent) 32 45 6 13 4 0 0 77 18 411
2014 Term 40 43 4 9 4 0 0 83 13 558
2014 Casual 38 39 6 13 3 0 0 78 16 28
2014 Student 52 43 5 0 0 0 0 95 0 21
2011 Indeterminate (permanent) 38 46 5 7 3 0 0 85 10 496
2011 Term 50 37 3 8 2 0 0 87 10 642
2011 Casual 54 40 3 0 3 0 0 94 3 35
2011 Student 63 37 0 0 0 0 0 100 0 35

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 74 20 2 2 0 0 1 95 3 428
2017 Term 84 13 2 1 1 0 0 97 1 776
2017 Casual 73 12 15 0 0 0 0 85 0 15
2017 Student 82 12 6 0 0 0 0 94 0 17
2014 Indeterminate (permanent) 76 17 2 2 1 0 1 95 3 416
2014 Term 81 13 2 1 2 0 1 94 3 561
2014 Casual 76 10 0 3 6 5 0 90 10 28
2014 Student 76 19 0 5 0 0 0 95 5 21
2011 Indeterminate (permanent) 84 12 1 2 1 0 0 96 2 494
2011 Term 87 9 2 1 1 0 0 96 2 642
2011 Casual 83 11 0 0 0 3 3 100 0 35
2011 Student 80 20 0 0 0 0 0 100 0 35

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 67 16 2 3 1 0 10 93 4 430
2017 Term 69 10 5 1 2 0 12 90 4 776
2017 Casual 55 12 27 0 0 0 6 71 0 15
2017 Student 59 18 0 0 6 0 18 93 7 17
2014 Indeterminate (permanent) 68 11 2 2 1 0 15 94 4 415
2014 Term 72 9 4 1 2 0 12 93 3 561
2014 Casual 58 3 3 0 6 0 29 87 9 28
2014 Student 71 10 0 0 0 5 14 100 0 21
2011 Indeterminate (permanent) 80 9 2 1 2 0 7 95 3 495
2011 Term 74 8 2 1 1 0 14 96 2 642
2011 Casual 71 6 6 3 0 0 14 90 3 35
2011 Student 80 6 3 0 0 0 11 97 0 35

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 32 15 11 8 0 8 64 20 431
2017 Term 39 31 8 11 6 0 5 74 18 777
2017 Casual 34 18 13 13 15 0 6 56 30 15
2017 Student 71 12 18 0 0 0 0 82 0 17
2014 Indeterminate (permanent) 29 32 12 11 9 0 8 66 21 415
2014 Term 39 32 9 9 5 0 6 76 15 559
2014 Casual 20 37 10 27 6 0 0 57 33 28
2014 Student 48 38 14 0 0 0 0 86 0 21
2011 Indeterminate (permanent) 31 29 10 13 9 0 10 65 24 494
2011 Term 39 29 8 9 7 0 7 74 17 639
2011 Casual 46 20 9 11 6 0 9 72 19 35
2011 Student 57 34 3 3 3 0 0 91 6 35

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 31 45 9 10 6 0 0 76 15 431
2017 Term 40 41 7 9 3 0 0 81 12 776
2017 Casual 26 32 28 7 7 0 0 57 15 15
2017 Student 47 41 0 6 6 0 0 88 12 17
2014 Indeterminate (permanent) 27 47 10 11 4 0 0 75 15 417
2014 Term 36 41 9 11 3 0 0 77 14 562
2014 Casual 32 37 3 12 13 3 0 71 25 28
2014 Student 43 52 5 0 0 0 0 95 0 21
2011 Indeterminate (permanent) 39 42 8 8 2 0 0 82 10 493
2011 Term 48 37 4 7 3 0 0 86 10 640
2011 Casual 43 34 9 9 6 0 0 77 14 35
2011 Student 60 34 0 6 0 0 0 94 6 35

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 36 34 17 7 4 0 1 71 11 431
2017 Term 32 33 20 7 7 0 0 66 14 778
2017 Casual 33 33 15 6 13 0 0 66 20 15
2017 Student 12 59 12 18 0 0 0 71 18 17
2014 Indeterminate (permanent) 37 33 17 8 5 0 0 70 13 415
2014 Term 34 29 22 8 6 0 0 63 14 561
2014 Casual 26 37 22 3 12 0 0 63 15 28
2014 Student 14 19 43 14 10 0 0 33 24 21
2011 Indeterminate (permanent) 39 34 15 7 4 0 1 74 11 496
2011 Term 37 32 17 8 6 1 1 69 14 640
2011 Casual 20 31 31 6 11 0 0 51 17 35
2011 Student 14 34 31 17 3 0 0 49 20 35

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 45 32 12 7 4 0 0 78 11 431
2017 Term 44 31 12 7 5 0 0 75 12 778
2017 Casual 45 27 13 7 7 0 0 72 15 15
2017 Student 41 47 6 0 6 0 0 88 6 17
2014 Indeterminate (permanent) 48 32 10 4 5 0 1 81 9 415
2014 Term 40 33 14 7 5 0 0 73 13 561
2014 Casual 37 41 10 3 9 0 0 79 12 28
2014 Student 25 40 20 10 0 5 0 68 11 20
2011 Indeterminate (permanent) 49 31 11 5 3 0 0 81 8 493
2011 Term 40 36 10 7 7 0 0 76 14 640
2011 Casual 43 29 11 3 14 0 0 71 17 35
2011 Student 26 31 23 14 3 0 3 59 18 35

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 28 39 12 13 7 0 1 68 20 430
2017 Term 41 33 10 11 5 0 0 75 15 777
2017 Casual 26 39 28 0 7 0 0 65 7 15
2017 Student 41 47 12 0 0 0 0 88 0 17
2014 Indeterminate (permanent) 27 39 12 13 8 1 1 67 21 417
2014 Term 39 33 11 11 5 0 0 73 16 562
2014 Casual 24 31 6 23 3 9 3 63 30 28
2014 Student 48 29 19 5 0 0 0 76 5 21

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 28 20 12 12 0 2 56 24 431
2017 Term 30 30 15 12 11 0 1 61 23 777
2017 Casual 27 21 20 13 13 0 6 51 29 15
2017 Student 47 29 12 6 0 0 6 81 6 17
2014 Indeterminate (permanent) 25 35 14 14 11 0 2 60 26 414
2014 Term 32 29 16 12 9 1 1 63 21 561
2014 Casual 15 39 15 6 13 12 0 61 22 28
2014 Student 33 43 10 14 0 0 0 76 14 21
2011 Indeterminate (permanent) 31 34 15 12 9 0 1 65 20 495
2011 Term 31 33 17 10 6 1 3 66 17 639
2011 Casual 23 26 29 17 3 0 3 50 21 35
2011 Student 31 37 14 6 3 0 9 75 9 35

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 17 16 10 18 3 22 43 36 432
2017 Term 23 15 15 8 11 5 23 53 26 778
2017 Casual 20 28 27 6 0 0 20 59 8 15
2017 Student 41 29 6 0 0 0 24 92 0 17
2014 Indeterminate (permanent) 14 16 12 11 18 3 25 42 41 414
2014 Term 25 14 15 6 13 4 23 53 26 559
2014 Casual 23 24 18 16 6 0 12 54 25 28
2014 Student 43 33 10 0 0 0 14 89 0 21
2011 Indeterminate (permanent) 16 13 14 13 19 4 22 39 43 495
2011 Term 26 15 14 8 10 4 24 57 24 639
2011 Casual 23 6 14 6 20 11 20 42 38 35
2011 Student 29 23 9 6 3 9 23 75 13 35

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 34 41 12 7 6 0 0 75 13 432
2017 Term 29 40 14 10 7 0 0 69 17 778
2017 Casual 20 45 15 13 7 0 0 65 21 15
2017 Student 24 53 18 6 0 0 0 76 6 17
2014 Indeterminate (permanent) 30 45 15 5 4 0 0 75 9 415
2014 Term 30 40 15 8 7 0 0 70 15 560
2014 Casual 23 39 22 12 3 0 0 63 15 28
2014 Student 5 62 19 14 0 0 0 67 14 21
2011 Indeterminate (permanent) 39 41 11 6 4 0 0 79 10 496
2011 Term 32 43 13 6 5 0 0 75 11 642
2011 Casual 23 34 20 6 17 0 0 57 23 35
2011 Student 6 49 37 6 3 0 0 54 9 35

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 32 18 18 15 0 0 49 34 431
2017 Term 18 35 15 16 15 0 0 54 31 778
2017 Casual 13 27 20 27 13 0 0 40 40 15
2017 Student 41 41 6 6 6 0 0 82 12 17
2014 Indeterminate (permanent) 17 37 18 17 12 0 0 53 29 415
2014 Term 23 35 15 13 14 0 0 58 27 562
2014 Casual 15 19 24 23 18 0 0 34 42 28
2014 Student 19 57 10 10 5 0 0 76 14 21
2011 Indeterminate (permanent) 22 33 21 14 11 0 0 54 25 496
2011 Term 23 37 16 14 9 1 0 61 23 640
2011 Casual 17 40 23 9 11 0 0 57 20 35
2011 Student 20 37 31 11 0 0 0 57 11 35

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 43 9 6 3 0 1 82 9 431
2017 Term 41 40 8 7 3 0 0 81 11 777
2017 Casual 21 45 7 12 15 0 0 66 27 15
2017 Student 18 59 6 18 0 0 0 76 18 17

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 45 37 11 5 1 0 0 82 7 431
2017 Term 46 36 10 4 4 0 0 82 8 777
2017 Casual 33 39 21 0 0 7 0 78 0 15
2017 Student 47 24 12 12 6 0 0 71 18 17
2014 Indeterminate (permanent) 44 42 7 5 2 0 0 86 7 416
2014 Term 44 39 8 5 3 0 0 84 8 562
2014 Casual 20 44 20 6 10 0 0 64 16 28
2014 Student 29 52 10 10 0 0 0 81 10 21
2011 Indeterminate (permanent) 49 36 9 4 2 0 0 85 6 496
2011 Term 44 40 9 3 2 1 0 86 6 642
2011 Casual 41 41 6 6 3 3 0 85 9 34
2011 Student 40 43 9 9 0 0 0 83 9 35

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 33 20 17 13 0 0 50 30 432
2017 Term 21 34 18 14 14 0 0 54 27 778
2017 Casual 7 26 21 26 21 0 0 33 46 15
2017 Student 24 29 41 6 0 0 0 53 6 17

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 55 32 8 4 1 0 0 87 5 432
2017 Term 49 31 12 4 3 0 0 80 8 775
2017 Casual 60 20 21 0 0 0 0 79 0 15
2017 Student 35 35 24 6 0 0 0 71 6 17
2014 Indeterminate (permanent) 64 26 6 1 2 0 0 91 3 417
2014 Term 60 25 11 3 2 0 0 85 4 562
2014 Casual 51 31 15 3 0 0 0 82 3 28
2014 Student 38 33 29 0 0 0 0 71 0 21
2011 Indeterminate (permanent) 65 25 7 2 2 0 0 90 4 496
2011 Term 52 34 9 2 2 0 0 86 4 641
2011 Casual 51 26 9 6 9 0 0 77 14 35
2011 Student 26 51 14 6 3 0 0 77 9 35

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 27 22 18 21 0 1 39 39 432
2017 Term 13 28 17 19 21 1 1 41 41 774
2017 Casual 13 33 27 12 15 0 0 46 27 15
2017 Student 18 29 24 12 12 0 6 50 25 17
2014 Indeterminate (permanent) 8 36 17 20 17 0 1 45 38 417
2014 Term 14 30 19 20 15 1 1 45 36 561
2014 Casual 9 23 10 16 39 0 3 33 57 28
2014 Student 0 19 33 24 19 0 5 20 45 21
2011 Indeterminate (permanent) 14 32 19 18 16 0 0 46 35 496
2011 Term 12 27 24 20 13 2 2 41 34 639
2011 Casual 14 26 20 11 17 6 6 45 32 35
2011 Student 9 17 34 17 17 6 0 27 36 35

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 15 25 21 18 19 1 1 41 38 432
2017 Term 17 25 17 20 19 1 2 43 39 772
2017 Casual 0 32 33 21 15 0 0 32 35 15
2017 Student 24 18 24 29 0 0 6 44 31 17
2014 Indeterminate (permanent) 14 29 25 15 14 0 2 44 31 416
2014 Term 18 24 23 18 15 0 1 43 34 562
2014 Casual 13 12 8 31 33 0 3 25 66 28
2014 Student 5 29 19 24 19 0 5 35 45 21

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 35 22 15 9 0 1 54 24 429
2017 Term 24 40 17 10 9 1 0 64 19 771
2017 Casual 6 40 33 13 7 0 0 46 21 15
2017 Student 29 59 0 12 0 0 0 88 12 17
2014 Indeterminate (permanent) 19 39 17 15 8 1 1 59 23 413
2014 Term 28 34 18 12 5 1 1 63 18 563
2014 Casual 23 31 18 19 3 5 0 57 24 28
2014 Student 24 43 29 5 0 0 0 67 5 21
2011 Indeterminate (permanent) 30 41 14 7 4 0 2 73 12 495
2011 Term 37 40 12 5 3 2 1 80 8 640
2011 Casual 43 11 26 14 3 0 3 56 18 35
2011 Student 43 51 3 3 0 0 0 94 3 35

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 41 34 15 6 4 0 0 75 10 431
2017 Term 36 37 14 6 7 0 0 73 12 774
2017 Casual 26 46 21 0 7 0 0 72 7 15
2017 Student 29 59 12 0 0 0 0 88 0 17
2014 Indeterminate (permanent) 42 37 11 5 4 0 0 79 9 415
2014 Term 40 36 14 7 3 0 0 75 10 560
2014 Casual 26 41 15 6 12 0 0 67 18 28
2014 Student 29 38 14 10 5 5 0 70 15 21
2011 Indeterminate (permanent) 42 38 11 6 3 0 0 80 9 494
2011 Term 41 38 10 7 3 0 0 80 10 641
2011 Casual 29 34 20 9 9 0 0 63 17 35
2011 Student 20 43 29 6 3 0 0 63 9 35

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 52 27 9 2 0 1 9 88 3 431
2017 Term 59 22 6 2 0 2 8 91 2 776
2017 Casual 54 27 0 7 0 6 6 92 8 15
2017 Student 65 35 0 0 0 0 0 100 0 17
2014 Indeterminate (permanent) 53 27 8 1 1 0 10 89 2 416
2014 Term 53 29 8 1 1 1 8 89 2 560
2014 Casual 62 19 13 3 3 0 0 81 6 28
2014 Student 62 38 0 0 0 0 0 100 0 21
2011 Indeterminate (permanent) 49 26 10 3 2 0 9 83 6 491
2011 Term 50 27 10 2 2 1 8 85 4 642
2011 Casual 43 34 3 0 0 3 17 96 0 35
2011 Student 69 26 0 0 0 0 6 100 0 35

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 6 14 31 23 18 3 5 45 21 430
2017 Term 4 9 27 26 26 2 6 56 15 775
2017 Casual 15 12 22 33 12 0 6 48 29 15
2017 Student 0 6 35 29 24 6 0 56 6 17
2014 Indeterminate (permanent) 5 13 32 28 16 1 6 47 19 417
2014 Term 5 15 27 26 23 1 3 51 21 559
2014 Casual 18 12 13 22 23 3 9 52 34 28
2014 Student 0 10 38 14 38 0 0 52 10 21
2011 Indeterminate (permanent) 6 14 32 25 19 1 3 46 21 493
2011 Term 3 9 27 26 28 2 5 58 13 639
2011 Casual 0 0 26 26 34 0 14 70 0 35
2011 Student 0 6 23 23 34 3 11 67 7 35

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 17 27 19 20 4 5 42 28 427
2017 Term 7 12 21 22 28 5 5 55 21 774
2017 Casual 13 13 27 13 20 6 7 38 31 15
2017 Student 0 6 24 24 41 6 0 69 6 17
2014 Indeterminate (permanent) 8 13 28 23 19 2 6 46 23 415
2014 Term 10 16 21 20 29 2 3 51 27 559
2014 Casual 6 15 28 21 18 3 9 45 24 28
2014 Student 10 24 19 24 19 0 5 45 35 21
2011 Indeterminate (permanent) 7 19 26 19 23 2 4 46 27 493
2011 Term 5 9 22 22 32 5 5 60 16 638
2011 Casual 6 9 29 17 26 3 11 50 17 35
2011 Student 3 9 14 20 49 0 6 73 12 35

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 15 28 19 13 4 11 38 29 430
2017 Term 5 11 18 20 26 6 13 57 20 773
2017 Casual 7 8 37 8 13 7 21 29 20 14
2017 Student 6 12 6 24 35 12 6 71 21 17
2014 Indeterminate (permanent) 8 14 28 21 15 5 10 42 25 416
2014 Term 7 14 18 21 26 6 9 55 25 561
2014 Casual 15 3 21 26 20 6 9 54 21 28
2014 Student 0 10 5 20 45 15 5 81 13 20
2011 Indeterminate (permanent) 8 14 23 19 22 6 9 48 25 493
2011 Term 5 9 18 18 26 10 14 58 19 639
2011 Casual 0 11 9 20 34 3 23 73 15 35
2011 Student 3 6 14 11 46 3 17 71 11 35

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 4 7 23 30 26 3 6 62 12 429
2017 Term 2 5 15 30 34 3 11 75 8 770
2017 Casual 0 0 36 28 30 0 7 62 0 14
2017 Student 0 0 6 29 53 6 6 93 0 17
2014 Indeterminate (permanent) 3 7 24 40 19 1 6 64 11 417
2014 Term 3 7 18 29 33 2 7 69 11 561
2014 Casual 3 3 21 47 8 3 14 67 8 28
2014 Student 0 0 33 29 24 10 5 61 0 21
2011 Indeterminate (permanent) 5 9 25 30 25 1 4 59 15 493
2011 Term 2 5 16 26 37 4 10 73 9 640
2011 Casual 0 0 20 29 34 3 14 76 0 35
2011 Student 0 6 6 29 43 3 14 86 7 35

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 6 14 23 23 25 2 7 53 22 429
2017 Term 4 7 18 23 33 3 11 66 13 774
2017 Casual 7 7 20 20 34 6 6 61 17 15
2017 Student 6 12 0 24 53 6 0 81 19 17
2014 Indeterminate (permanent) 7 12 24 28 21 1 9 53 21 417
2014 Term 5 11 22 22 32 1 7 59 17 559
2014 Casual 0 15 26 25 21 0 12 52 18 27
2014 Student 0 0 29 38 24 5 5 68 0 21
2011 Indeterminate (permanent) 3 12 24 24 28 1 8 58 16 493
2011 Term 3 4 18 22 35 5 13 69 9 640
2011 Casual 0 14 11 23 31 0 20 68 18 35
2011 Student 0 6 0 14 63 0 17 93 7 35

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 12 21 22 20 6 8 48 27 431
2017 Term 8 11 21 18 27 7 8 52 23 772
2017 Casual 13 15 21 12 27 6 6 44 32 15
2017 Student 0 12 18 6 41 12 12 62 15 17
2014 Indeterminate (permanent) 8 12 20 22 21 7 10 51 25 416
2014 Term 9 16 16 15 28 7 7 51 30 561
2014 Casual 15 12 44 3 8 12 6 14 33 28
2014 Student 5 19 24 29 10 14 0 44 28 21
2011 Indeterminate (permanent) 11 13 22 19 24 4 6 48 27 493
2011 Term 6 11 21 17 26 12 8 53 21 638
2011 Casual 6 9 26 20 23 6 11 52 17 35
2011 Student 3 9 14 17 37 11 9 68 14 35

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 14 26 20 18 5 7 42 28 431
2017 Term 7 12 24 19 26 3 9 51 22 774
2017 Casual 15 20 21 13 26 0 6 42 36 15
2017 Student 6 0 29 24 29 6 6 60 7 17
2014 Indeterminate (permanent) 8 13 29 20 16 4 9 42 24 417
2014 Term 9 13 28 18 23 4 6 45 24 560
2014 Casual 9 12 37 10 20 6 6 34 23 28
2014 Student 0 10 14 19 38 14 5 71 12 21
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 71 12 5 2 2 0 7 90 5 433
2017 Term 73 9 7 2 3 0 6 88 5 779
2017 Casual 48 6 27 20 0 0 0 54 20 15
2017 Student 76 12 6 6 0 0 0 88 6 17
2014 Indeterminate (permanent) 73 12 5 2 2 0 7 91 4 422
2014 Term 76 10 4 3 2 0 4 90 5 566
2014 Casual 70 6 0 3 9 0 12 87 13 28
2014 Student 82 9 5 5 0 0 0 91 5 22
2011 Indeterminate (permanent) 77 8 3 3 2 1 5 91 6 492
2011 Term 78 10 3 2 1 2 4 93 3 640
2011 Casual 80 6 0 6 6 0 3 88 12 35
2011 Student 83 6 3 6 0 0 3 91 6 35

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 16 22 21 14 12 7 7 45 31 431
2017 Term 20 24 18 10 10 9 8 53 25 777
2017 Casual 7 38 13 13 22 0 6 48 38 15
2017 Student 29 24 18 12 6 6 6 60 20 17
2014 Indeterminate (permanent) 18 28 18 13 8 7 9 54 25 423
2014 Term 24 26 18 10 7 7 8 59 20 565
2014 Casual 3 36 21 15 6 12 6 48 26 28
2014 Student 27 36 18 0 0 9 9 78 0 22

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 27 13 15 11 4 2 59 27 432
2017 Term 37 27 12 11 9 3 1 66 21 778
2017 Casual 14 36 20 7 24 0 0 50 30 14
2017 Student 65 18 6 12 0 0 0 82 12 17
2014 Indeterminate (permanent) 30 30 14 11 9 2 3 63 22 420
2014 Term 40 24 13 11 7 4 1 67 19 563
2014 Casual 15 35 22 10 6 12 0 57 18 28
2014 Student 59 18 14 0 0 9 0 85 0 22

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 19 29 17 17 11 4 2 52 30 432
2017 Term 23 33 16 15 10 3 2 58 25 778
2017 Casual 12 46 7 20 15 0 0 59 34 15
2017 Student 41 35 24 0 0 0 0 76 0 17
2014 Indeterminate (permanent) 19 30 18 16 10 4 2 53 27 422
2014 Term 25 30 16 15 9 4 1 58 25 565
2014 Casual 9 24 24 27 6 6 3 36 37 28
2014 Student 23 27 27 18 0 5 0 52 19 22
2011 Indeterminate (permanent) 21 37 14 13 6 7 1 63 21 494
2011 Term 27 35 14 12 5 5 2 67 18 640
2011 Casual 37 17 20 6 6 9 6 63 13 35
2011 Student 26 34 14 23 0 3 0 62 24 35

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 16 14 16 15 23 3 39 42 432
2017 Term 18 22 15 9 11 21 4 54 26 777
2017 Casual 33 6 15 13 21 6 6 44 39 15
2017 Student 35 35 0 0 0 29 0 100 0 17
2014 Indeterminate (permanent) 16 23 14 13 14 16 4 48 34 422
2014 Term 23 22 17 11 10 15 3 54 26 567
2014 Casual 6 12 24 15 13 27 3 26 39 28
2014 Student 41 36 18 5 0 0 0 77 5 22
2011 Indeterminate (permanent) 20 19 14 11 15 19 1 50 33 494
2011 Term 25 23 15 8 6 22 2 63 18 637
2011 Casual 23 17 23 6 9 17 6 52 19 35
2011 Student 43 26 14 6 9 3 0 71 15 35

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 20 17 17 13 21 3 37 40 432
2017 Term 11 21 16 15 13 23 3 42 37 776
2017 Casual 6 20 20 13 29 12 0 29 49 15
2017 Student 18 35 12 12 6 18 0 64 21 17
2014 Indeterminate (permanent) 9 17 19 19 12 22 2 34 41 421
2014 Term 11 16 19 17 13 22 2 36 38 564
2014 Casual 9 21 16 10 13 32 0 44 33 28
2014 Student 32 23 14 18 0 14 0 63 21 22

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 39 11 8 4 3 2 76 13 432
2017 Term 40 37 9 8 4 1 1 79 12 778
2017 Casual 12 61 13 13 0 0 0 73 13 15
2017 Student 53 29 12 6 0 0 0 82 6 17
2014 Indeterminate (permanent) 35 38 13 9 2 1 2 75 11 420
2014 Term 39 37 12 7 3 1 1 77 11 565
2014 Casual 6 51 18 13 5 3 3 61 19 28
2014 Student 59 32 9 0 0 0 0 91 0 22
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 38 33 13 11 5 0 0 71 17 433
2017 Term 41 32 10 9 7 0 0 73 16 778
2017 Casual 45 20 7 13 15 0 0 65 28 15
2017 Student 35 41 6 6 12 0 0 76 18 17
2014 Indeterminate (permanent) 38 39 11 6 6 0 0 77 12 420
2014 Term 48 30 9 8 5 0 0 78 13 563
2014 Casual 32 49 6 6 6 0 0 81 13 28
2014 Student 32 45 5 18 0 0 0 77 18 22
2011 Indeterminate (permanent) 37 35 12 10 6 0 0 72 16 495
2011 Term 41 37 8 7 6 0 0 79 13 641
2011 Casual 43 20 17 14 6 0 0 63 20 35
2011 Student 31 37 9 17 3 0 3 71 21 35

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 35 30 16 8 5 3 2 69 14 433
2017 Term 41 29 13 7 5 4 1 74 12 778
2017 Casual 32 34 21 7 6 0 0 66 13 15
2017 Student 35 35 18 6 6 0 0 71 12 17
2014 Indeterminate (permanent) 37 32 15 7 5 2 2 72 12 421
2014 Term 42 30 13 8 5 1 1 74 13 563
2014 Casual 27 28 19 6 9 9 3 61 17 28
2014 Student 32 41 18 5 0 5 0 76 5 22
2011 Indeterminate (permanent) 41 31 12 8 6 1 0 73 15 494
2011 Term 41 30 12 6 4 5 1 76 11 641
2011 Casual 34 31 14 9 3 6 3 72 13 35
2011 Student 26 51 6 3 0 11 3 90 3 35

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 34 37 12 11 5 1 1 71 16 433
2017 Term 38 35 10 10 5 1 1 74 16 777
2017 Casual 39 26 22 6 7 0 0 65 13 15
2017 Student 35 41 12 12 0 0 0 76 12 17
2014 Indeterminate (permanent) 36 39 9 11 4 0 1 76 15 423
2014 Term 42 36 11 7 4 0 0 78 11 564
2014 Casual 31 36 13 13 0 6 0 71 14 27
2014 Student 27 55 5 9 0 5 0 86 10 22
2011 Indeterminate (permanent) 39 33 9 13 6 1 0 73 19 494
2011 Term 40 36 10 9 4 0 0 77 14 640
2011 Casual 31 31 17 14 0 6 0 67 15 35
2011 Student 26 46 17 9 0 3 0 74 9 35

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 83 11 1 0 1 0 4 98 1 432
2017 Term 80 10 3 1 2 0 3 93 3 778
2017 Casual 79 0 21 0 0 0 0 79 0 15
2017 Student 82 18 0 0 0 0 0 100 0 17
2014 Indeterminate (permanent) 81 10 3 2 1 0 5 95 3 423
2014 Term 82 10 2 2 2 0 2 93 4 564
2014 Casual 85 0 0 3 9 0 3 88 12 28
2014 Student 76 14 10 0 0 0 0 90 0 21
2011 Indeterminate (permanent) 85 7 2 1 1 0 3 96 3 494
2011 Term 85 7 3 1 1 1 3 95 2 641
2011 Casual 74 9 3 3 6 0 6 88 9 35
2011 Student 83 17 0 0 0 0 0 100 0 35

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 21 10 5 12 3 16 66 21 431
2017 Term 35 22 9 7 11 3 13 67 22 777
2017 Casual 33 27 7 0 15 0 18 73 18 15
2017 Student 71 12 12 6 0 0 0 82 6 17
2014 Indeterminate (permanent) 38 24 9 4 9 2 15 74 15 422
2014 Term 44 19 11 5 7 3 10 74 14 565
2014 Casual 27 36 3 6 10 3 15 77 19 28
2014 Student 38 29 5 10 0 10 10 82 12 21
2011 Indeterminate (permanent) 34 25 10 6 11 2 11 68 21 494
2011 Term 33 27 14 9 7 3 8 67 17 640
2011 Casual 34 14 23 9 9 0 11 55 19 35
2011 Student 26 43 11 9 0 9 3 77 10 35

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 27 14 9 9 0 1 67 19 432
2017 Term 40 27 13 8 9 1 1 69 17 779
2017 Casual 48 26 13 6 7 0 0 73 13 15
2017 Student 63 19 13 0 6 0 0 81 6 16

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 28 18 7 8 2 1 66 15 429
2017 Term 38 28 16 8 6 3 1 69 14 779
2017 Casual 21 36 36 0 8 0 0 57 8 14
2017 Student 47 35 12 0 6 0 0 82 6 17

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 36 32 16 10 6 0 1 68 16 432
2017 Term 38 32 15 7 7 1 0 71 14 779
2017 Casual 20 39 15 27 0 0 0 59 27 15
2017 Student 47 29 6 12 6 0 0 76 18 17
2014 Indeterminate (permanent) 43 32 12 6 6 1 0 75 13 422
2014 Term 47 28 12 8 6 0 0 74 14 563
2014 Casual 36 30 21 10 3 0 0 66 13 28
2014 Student 36 41 14 9 0 0 0 77 9 22
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 8 41 5 16 19 4 8 55 40 42
2017 Term 17 34 14 20 12 1 1 52 33 69
2014 Indeterminate (permanent) 17 29 32 14 7 0 2 47 21 52
2014 Term 11 28 20 28 11 3 0 40 40 60

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 28 18 9 10 11 2 58 22 431
2017 Term 29 30 13 10 8 9 1 65 21 773
2017 Casual 20 33 27 13 7 0 0 52 21 15
2017 Student 53 24 6 6 0 12 0 87 7 17
2014 Indeterminate (permanent) 26 27 15 11 8 13 1 61 22 414
2014 Term 32 30 16 8 6 7 0 67 16 557
2014 Casual 18 26 23 14 7 12 0 50 24 27
2014 Student 14 32 23 5 0 27 0 63 6 22
2011 Indeterminate (permanent) 21 26 16 11 10 14 2 56 25 496
2011 Term 28 29 15 8 6 13 1 66 16 635
2011 Casual 33 21 27 9 6 3 0 56 16 33
2011 Student 29 29 17 3 6 11 6 69 10 35

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 20 29 19 16 13 3 1 50 30 429
2017 Term 27 32 14 13 10 2 1 62 24 773
2017 Casual 27 24 22 13 13 0 0 51 27 15
2017 Student 41 35 12 6 0 6 0 81 6 17
2014 Indeterminate (permanent) 25 28 21 12 11 3 1 55 24 416
2014 Term 29 32 15 12 7 4 1 64 20 557
2014 Casual 17 40 19 15 3 5 0 61 19 28
2014 Student 14 41 14 18 5 5 5 60 25 22
2011 Indeterminate (permanent) 22 34 18 13 10 2 1 58 24 496
2011 Term 31 32 16 10 6 4 0 66 17 637
2011 Casual 52 15 21 9 3 0 0 67 12 33
2011 Student 34 31 11 14 6 3 0 68 21 35

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 14 29 21 17 10 8 0 46 31 431
2017 Term 18 33 17 13 10 8 1 56 25 774
2017 Casual 13 46 7 13 13 6 0 64 29 15
2017 Student 41 18 24 6 0 12 0 67 7 17
2014 Indeterminate (permanent) 13 32 22 13 11 8 0 49 27 420
2014 Term 17 34 20 14 6 9 0 56 21 561
2014 Casual 12 23 35 10 3 17 0 42 15 28
2014 Student 5 27 18 27 0 23 0 41 35 22
2011 Indeterminate (permanent) 16 29 22 15 11 7 0 48 28 495
2011 Term 23 27 18 13 8 11 0 56 24 638
2011 Casual 26 24 21 9 3 18 0 61 14 34
2011 Student 14 31 20 11 3 17 3 57 18 35

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 17 28 18 13 15 10 0 49 31 432
2017 Term 24 26 15 12 15 8 0 54 29 775
2017 Casual 13 40 20 7 7 12 0 61 17 15
2017 Student 47 18 6 18 0 12 0 73 20 17
2014 Indeterminate (permanent) 20 29 19 13 11 8 0 53 26 420
2014 Term 24 29 15 16 10 6 0 57 28 561
2014 Casual 13 36 21 12 6 12 0 55 21 28
2014 Student 14 18 36 27 0 5 0 33 29 22
2011 Indeterminate (permanent) 20 29 18 11 11 11 0 55 25 494
2011 Term 26 30 12 12 8 12 0 64 23 640
2011 Casual 24 26 9 12 6 24 0 65 23 34
2011 Student 14 37 11 14 9 14 0 60 27 35

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 26 17 20 16 7 0 42 40 431
2017 Term 19 31 16 15 15 5 0 52 31 775
2017 Casual 21 26 7 13 21 12 0 53 39 15
2017 Student 41 29 6 6 12 6 0 75 19 17
2014 Indeterminate (permanent) 14 31 17 18 13 6 0 48 33 419
2014 Term 19 31 16 19 9 5 0 52 30 562
2014 Casual 12 28 31 18 6 5 0 42 26 28
2014 Student 18 18 18 18 9 18 0 44 33 22
2011 Indeterminate (permanent) 15 31 16 20 14 4 0 48 36 495
2011 Term 19 36 13 18 8 5 0 58 27 638
2011 Casual 24 35 15 18 3 6 0 63 22 34
2011 Student 20 34 14 14 11 6 0 58 27 35
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 18 41 18 16 5 2 1 60 21 432
2017 Term 27 38 16 11 6 1 1 66 17 774
2017 Casual 26 33 13 7 21 0 0 59 28 15
2017 Student 41 35 12 0 6 6 0 81 6 17
2014 Indeterminate (permanent) 21 40 20 9 7 2 1 64 16 422
2014 Term 31 40 13 9 6 1 0 72 15 569
2014 Casual 5 47 13 21 9 5 0 55 32 28
2014 Student 27 64 5 5 0 0 0 91 5 22
2011 Indeterminate (permanent) 26 36 19 11 6 1 0 63 18 494
2011 Term 34 37 15 8 4 2 0 72 13 641
2011 Casual 34 26 26 11 0 3 0 62 12 35
2011 Student 46 37 11 3 3 0 0 83 6 35

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 27 40 14 6 2 10 1 75 9 431
2017 Term 35 37 14 6 2 5 1 77 9 775
2017 Casual 27 24 21 21 7 0 0 51 28 15
2017 Student 35 35 12 0 0 12 6 86 0 17
2014 Indeterminate (permanent) 33 37 13 5 2 9 2 78 7 421
2014 Term 37 35 15 6 2 4 1 76 8 568
2014 Casual 9 54 16 6 3 12 0 71 11 28
2014 Student 23 41 18 5 0 14 0 74 5 22
2011 Indeterminate (permanent) 35 32 15 6 2 8 2 74 9 495
2011 Term 36 36 13 5 2 8 0 79 7 640
2011 Casual 34 37 20 0 3 6 0 76 3 35
2011 Student 31 37 11 6 3 9 3 77 10 35

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 25 35 15 12 7 4 2 64 20 432
2017 Term 32 32 12 10 8 4 2 68 19 777
2017 Casual 28 44 15 0 13 0 0 72 13 15
2017 Student 41 18 12 12 12 6 0 63 25 17
2014 Indeterminate (permanent) 26 37 15 8 6 5 3 68 15 420
2014 Term 38 28 12 9 7 5 1 70 17 568
2014 Casual 23 32 12 15 10 9 0 61 27 28
2014 Student 27 27 18 18 5 5 0 57 24 22
2011 Indeterminate (permanent) 30 33 11 9 10 4 3 67 21 496
2011 Term 32 36 9 9 5 8 1 74 16 639
2011 Casual 38 25 16 0 9 13 0 71 11 32
2011 Student 31 37 9 9 11 3 0 71 21 35

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 27 22 16 9 9 5 46 29 430
2017 Term 14 27 22 16 11 7 3 45 31 776
2017 Casual 15 21 26 12 21 6 0 38 35 15
2017 Student 12 29 12 18 12 12 6 50 36 17
2014 Indeterminate (permanent) 12 26 24 16 9 7 6 44 28 421
2014 Term 16 23 22 17 13 8 2 43 33 569
2014 Casual 9 15 24 22 18 9 3 27 46 28
2014 Student 0 33 24 29 5 10 0 37 37 21
2011 Indeterminate (permanent) 11 24 20 14 14 10 7 43 33 495
2011 Term 11 26 22 13 11 12 5 44 30 639
2011 Casual 9 27 21 9 6 12 15 50 21 33
2011 Student 14 26 6 23 14 14 3 48 45 35

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 20 18 16 21 10 2 38 42 433
2017 Term 17 21 14 15 18 13 1 45 38 777
2017 Casual 7 18 27 15 33 0 0 26 48 15
2017 Student 18 24 0 6 12 18 24 70 30 17
2014 Indeterminate (permanent) 14 23 19 16 17 9 2 41 37 423
2014 Term 19 21 17 15 16 10 1 45 35 569
2014 Casual 6 13 26 30 22 3 0 20 54 28
2014 Student 27 27 18 9 14 5 0 57 24 22
2011 Indeterminate (permanent) 14 25 16 17 18 10 1 44 39 492
2011 Term 21 21 18 12 10 17 1 51 27 640
2011 Casual 22 9 16 16 6 31 0 45 32 32
2011 Student 26 26 14 11 9 11 3 60 23 35

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 66 14 5 2 2 2 9 90 5 432
2017 Term 64 13 6 3 2 3 9 87 6 777
2017 Casual 54 7 27 6 0 0 6 65 6 15
2017 Student 59 24 6 0 0 0 12 93 0 17
2014 Indeterminate (permanent) 64 14 5 2 1 1 12 90 3 422
2014 Term 69 13 6 3 2 2 6 88 5 567
2014 Casual 67 9 6 3 9 3 3 81 13 28
2014 Student 68 5 14 5 0 0 9 80 5 22

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 76 10 4 2 3 2 3 91 5 433
2017 Term 72 10 6 4 3 3 3 86 7 777
2017 Casual 67 12 7 0 13 0 0 79 13 15
2017 Student 35 35 6 6 0 12 6 86 7 17
2014 Indeterminate (permanent) 69 13 5 3 2 3 5 89 6 421
2014 Term 72 12 5 4 3 3 2 88 7 567
2014 Casual 67 12 6 3 3 5 3 86 7 28
2014 Student 50 23 5 14 5 5 0 76 19 22
2011 Indeterminate (permanent) 79 11 1 3 3 1 2 93 6 493
2011 Term 81 9 3 3 1 1 2 93 4 641
2011 Casual 76 9 6 0 3 3 3 91 3 34
2011 Student 80 11 0 6 3 0 0 91 9 35

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 18 22 15 19 12 4 32 41 433
2017 Term 11 17 24 14 19 11 4 34 39 777
2017 Casual 13 33 21 6 21 0 6 49 29 15
2017 Student 35 41 6 12 0 6 0 81 13 17
2014 Indeterminate (permanent) 7 19 23 15 16 13 6 33 38 422
2014 Term 12 16 27 17 16 9 3 32 38 563
2014 Casual 3 21 18 21 24 12 0 28 52 28
2014 Student 18 27 32 14 0 9 0 50 15 22
2011 Indeterminate (permanent) 11 19 24 15 17 9 4 34 38 494
2011 Term 13 18 25 14 13 14 4 37 32 638
2011 Casual 11 29 14 17 9 11 9 50 32 35
2011 Student 20 34 26 6 3 9 3 61 10 35

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 7 17 18 18 26 8 6 28 51 433
2017 Term 10 18 19 16 24 7 5 32 46 777
2017 Casual 7 26 33 7 27 0 0 33 34 15
2017 Student 24 24 12 0 12 12 18 67 17 17
2014 Indeterminate (permanent) 10 18 19 19 21 7 7 32 46 422
2014 Term 12 15 23 17 22 7 4 31 44 568
2014 Casual 6 16 21 18 35 0 3 23 55 28
2014 Student 5 14 27 27 18 0 9 20 50 22
2011 Indeterminate (permanent) 10 22 20 15 21 6 6 36 41 493
2011 Term 13 23 19 14 18 9 5 41 37 639
2011 Casual 14 17 14 17 17 11 9 39 43 35
2011 Student 6 37 9 6 20 14 9 56 33 35

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 7 22 21 21 19 8 2 32 44 433
2017 Term 8 23 23 18 19 8 2 34 40 778
2017 Casual 0 33 27 18 22 0 0 33 40 15
2017 Student 18 24 24 6 0 24 6 58 8 17

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 28 32 18 6 6 7 4 67 13 432
2017 Term 40 27 14 4 5 7 2 74 10 778
2017 Casual 28 30 21 13 7 0 0 59 21 15
2017 Student 35 35 18 6 0 6 0 75 6 17
2014 Indeterminate (permanent) 30 27 18 5 4 12 5 68 11 422
2014 Term 42 31 13 4 4 6 1 78 8 567
2014 Casual 23 18 19 15 3 15 6 53 23 28
2014 Student 68 27 5 0 0 0 0 95 0 22

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 28 39 15 8 5 4 1 71 13 433
2017 Term 38 33 13 7 5 3 1 73 13 775
2017 Casual 41 24 20 7 7 0 0 66 15 15
2017 Student 71 24 0 6 0 0 0 94 6 17
2014 Indeterminate (permanent) 27 36 17 8 3 9 1 70 12 422
2014 Term 39 35 13 6 3 4 0 77 9 567
2014 Casual 13 38 16 10 6 17 0 62 19 28
2014 Student 55 32 9 5 0 0 0 86 5 22
2011 Indeterminate (permanent) 28 32 18 9 5 6 1 65 16 495
2011 Term 41 32 10 8 4 4 0 77 12 640
2011 Casual 38 29 21 9 3 0 0 68 12 34
2011 Student 43 34 9 9 6 0 0 77 14 35

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 36 37 11 9 6 0 1 73 16 432
2017 Term 46 32 9 7 4 0 0 79 11 777
2017 Casual 34 36 14 8 8 0 0 70 16 14
2017 Student 59 35 6 0 0 0 0 94 0 17
2014 Indeterminate (permanent) 39 38 11 7 4 1 1 77 11 422
2014 Term 49 34 9 3 4 0 0 84 7 565
2014 Casual 23 40 23 10 3 0 0 64 13 28
2014 Student 59 32 5 0 0 5 0 95 0 22
2011 Indeterminate (permanent) 39 38 10 8 5 0 0 77 13 496
2011 Term 52 30 9 5 3 1 0 83 8 640
2011 Casual 68 15 15 3 0 0 0 82 3 34
2011 Student 54 29 14 3 0 0 0 83 3 35

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 24 32 19 12 12 0 1 56 25 433
2017 Term 31 30 19 9 9 0 1 62 19 777
2017 Casual 21 32 40 0 7 0 0 52 7 15
2017 Student 53 41 0 6 0 0 0 94 6 17
2014 Indeterminate (permanent) 24 32 20 11 11 2 1 57 22 422
2014 Term 33 32 18 11 6 1 0 65 17 568
2014 Casual 12 18 51 10 6 3 0 31 16 28
2014 Student 45 41 5 5 5 0 0 86 9 22
2011 Indeterminate (permanent) 25 32 19 13 8 1 1 59 22 496
2011 Term 36 34 15 9 5 1 0 71 14 638
2011 Casual 29 26 24 12 6 0 3 58 18 34
2011 Student 31 40 20 3 3 3 0 74 6 35

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 36 18 13 8 0 1 60 22 432
2017 Term 32 34 15 10 8 0 0 66 18 777
2017 Casual 21 44 21 0 15 0 0 65 15 15
2017 Student 47 47 0 6 0 0 0 94 6 17
2014 Indeterminate (permanent) 26 35 21 9 8 1 1 62 17 422
2014 Term 34 33 16 11 5 1 0 67 16 566
2014 Casual 12 34 35 13 3 3 0 47 16 28
2014 Student 36 36 18 5 0 5 0 76 5 22
2011 Indeterminate (permanent) 27 36 17 12 7 1 0 64 19 494
2011 Term 35 38 14 8 4 0 0 73 12 639
2011 Casual 32 29 29 6 3 0 0 62 9 34
2011 Student 37 37 17 3 3 3 0 76 6 35

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 21 20 21 15 14 7 3 45 32 432
2017 Term 20 15 23 14 19 7 1 39 36 776
2017 Casual 27 27 7 20 7 12 0 61 31 15
2017 Student 35 12 12 18 0 24 0 62 23 17
2014 Indeterminate (permanent) 23 23 19 11 15 7 3 50 29 422
2014 Term 18 18 22 15 16 9 2 41 34 567
2014 Casual 9 10 30 15 21 6 10 22 43 28
2014 Student 18 18 23 14 5 18 5 47 24 22
2011 Indeterminate (permanent) 26 22 15 11 14 10 2 55 28 495
2011 Term 19 21 21 13 13 11 2 46 30 639
2011 Casual 29 21 15 15 12 6 3 55 29 34
2011 Student 23 23 11 9 9 20 6 62 23 35
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Indeterminate (permanent) 15 53 32 431
2017 Term 20 44 36 773
2017 Casual 13 52 34 15
2017 Student 65 24 12 17
2014 Indeterminate (permanent) 18 53 28 419
2014 Term 26 43 31 562
2014 Casual 29 37 34 27
2014 Student 62 14 24 21
2011 Indeterminate (permanent) 15 58 26 495
2011 Term 27 42 31 640
2011 Casual 31 40 29 35
2011 Student 40 17 43 35

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Indeterminate (permanent) 58 9 23 2 0 9 60
2017 Term 14 6 34 24 4 17 156
2017 Student 0 0 9 0 91 0 11
2014 Indeterminate (permanent) 51 11 12 14 9999 13 72
2014 Term 13 10 23 36 9999 18 140
2014 Student 0 0 9 36 9999 55 11
2011 Indeterminate (permanent) 57 7 11 9 9999 16 75
2011 Term 12 11 24 32 9999 21 169
2011 Casual 18 0 27 18 9999 36 11
2011 Student 7 0 14 21 9999 57 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 23 77 431
2017 Term 19 81 776
2014 Indeterminate (permanent) 25 75 422
2014 Term 21 79 567
2014 Casual 34 66 27

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 26 99
2017 Term 36 145
2014 Indeterminate (permanent) 29 103
2014 Term 40 120

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 64 99
2017 Term 56 145
2014 Indeterminate (permanent) 63 103
2014 Term 63 120

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 5 99
2017 Term 7 145
2014 Term 5 120

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 99
2017 Term 0 145
2014 Indeterminate (permanent) 0 103

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 43 99
2017 Term 31 145
2014 Indeterminate (permanent) 42 103
2014 Term 42 120

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 53 99
2017 Term 39 146
2014 Indeterminate (permanent) 38 103
2014 Term 42 120

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 41 99
2017 Term 26 146
2014 Indeterminate (permanent) 43 103
2014 Term 34 120

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 33 99
2017 Term 22 146
2014 Indeterminate (permanent) 30 103
2014 Term 26 120

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 33 99
2017 Term 35 146
2014 Indeterminate (permanent) 27 103
2014 Term 26 120

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 25 99
2017 Term 14 146
2014 Indeterminate (permanent) 20 103
2014 Term 19 120

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 65 99
2017 Term 64 146
2014 Indeterminate (permanent) 63 103
2014 Term 63 120

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 31 99
2017 Term 26 146
2014 Indeterminate (permanent) 21 103
2014 Term 20 120

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 5 99

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 6 99
2017 Term 19 146
2014 Indeterminate (permanent) 12 103
2014 Term 16 120

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 25 99
2017 Term 20 146
2014 Indeterminate (permanent) 22 103
2014 Term 19 120

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 49 99
2017 Term 36 146
2014 Indeterminate (permanent) 41 103
2014 Term 44 120

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 35 99
2017 Term 30 146
2014 Indeterminate (permanent) 45 103
2014 Term 38 120

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 99
2017 Term 12 146
2014 Indeterminate (permanent) 17 103
2014 Term 19 120

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 62 99
2017 Term 59 146
2014 Indeterminate (permanent) 69 103
2014 Term 64 120

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 19 99
2017 Term 13 146
2014 Indeterminate (permanent) 24 103
2014 Term 18 120

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Term 6 146
2014 Indeterminate (permanent) 7 103
2014 Term 6 120

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 29 99
2017 Term 21 146
2014 Indeterminate (permanent) 25 103
2014 Term 21 120

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 99
2017 Term 5 146
2014 Indeterminate (permanent) 10 103
2014 Term 6 120

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 99
2017 Term 10 146
2014 Indeterminate (permanent) 12 103
2014 Term 10 120

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 99
2017 Term 13 146
2014 Indeterminate (permanent) 15 103
2014 Term 17 120

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 99
2017 Term 4 146
2014 Indeterminate (permanent) 10 103
2014 Term 13 120

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 22 99
2017 Term 23 146
2014 Indeterminate (permanent) 19 103
2014 Term 22 120

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 12 87
2017 Term 16 131
2014 Indeterminate (permanent) 13 88
2014 Term 16 105

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 16 87
2017 Term 23 131
2014 Indeterminate (permanent) 14 88
2014 Term 24 105

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 10 87
2017 Term 10 131
2014 Indeterminate (permanent) 18 88
2014 Term 10 105

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 9 87
2017 Term 7 131

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 87
2017 Term 10 131
2014 Indeterminate (permanent) 18 88
2014 Term 12 105

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 87
2017 Term 6 131
2014 Indeterminate (permanent) 9 88
2014 Term 8 105

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 9 87
2017 Term 16 131
2014 Indeterminate (permanent) 11 88
2014 Term 17 105

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Term 17 131
2014 Indeterminate (permanent) 11 88
2014 Term 12 105

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 17 87
2017 Term 23 131
2014 Indeterminate (permanent) 28 88
2014 Term 26 105

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 7 87
2017 Term 9 131
2014 Indeterminate (permanent) 11 88
2014 Term 6 105

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 31 87
2017 Term 37 131
2014 Indeterminate (permanent) 36 88
2014 Term 44 105

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Term 0 131

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 52 87
2017 Term 57 131
2014 Indeterminate (permanent) 51 88
2014 Term 57 105

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 30 87
2017 Term 20 131
2014 Indeterminate (permanent) 29 88
2014 Term 16 105

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 97 3 98
2017 Term 99 1 146

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 18 17 9 8 33 5 46 27 430
2017 Term 14 13 17 5 8 34 9 48 23 778
2017 Casual 13 20 40 0 7 20 0 41 9 15
2017 Student 0 6 6 12 6 41 29 20 60 17
2014 Indeterminate (permanent) 10 17 17 10 8 30 8 43 29 422
2014 Term 13 14 21 7 6 32 7 44 22 565
2014 Casual 3 24 21 5 6 33 6 46 19 28
2014 Student 19 24 10 0 0 43 5 82 0 21

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 20 29 16 10 6 17 3 61 20 431
2017 Term 28 27 15 6 7 14 3 67 15 776
2017 Casual 26 40 13 7 7 6 0 70 16 15
2017 Student 24 18 18 12 6 12 12 54 23 17
2014 Indeterminate (permanent) 21 27 19 7 5 18 3 61 15 424
2014 Term 28 30 18 5 5 13 2 68 11 568
2014 Casual 3 31 27 12 3 24 0 45 20 28
2014 Student 27 32 32 0 0 9 0 65 0 22
2011 Indeterminate (permanent) 33 27 16 7 5 10 2 68 13 492
2011 Term 38 32 15 4 2 10 0 78 6 639
2011 Casual 46 14 17 3 0 20 0 75 4 35
2011 Student 33 39 9 3 6 9 0 80 10 33
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 50 11 11 2 2 1 75 14 433
2017 Term 17 47 13 15 5 2 1 66 21 779
2017 Casual 40 21 21 18 0 0 0 61 18 15
2017 Student 6 35 29 18 12 0 0 41 29 17
2014 Indeterminate (permanent) 26 47 12 9 3 2 0 75 13 424
2014 Term 20 43 14 12 9 1 1 64 22 567
2014 Casual 20 44 12 10 12 0 3 66 22 28
2014 Student 5 18 14 36 9 9 9 28 56 22
2011 Indeterminate (permanent) 19 55 13 10 2 1 0 75 12 496
2011 Term 17 42 13 17 7 2 2 61 25 641
2011 Casual 6 40 29 17 6 3 0 47 24 35
2011 Student 17 31 17 23 11 0 0 49 34 35

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 25 20 14 9 18 4 43 31 432
2017 Term 9 22 22 11 9 23 4 42 28 778
2017 Casual 6 27 28 6 15 18 0 40 25 15
2017 Student 12 18 6 0 0 47 18 83 0 17
2014 Indeterminate (permanent) 10 26 21 17 10 14 2 43 32 425
2014 Term 12 21 19 13 13 20 2 43 33 569
2014 Casual 10 22 26 10 9 21 3 42 24 28
2014 Student 5 32 9 14 5 32 5 57 29 22
2011 Indeterminate (permanent) 11 35 20 11 6 15 2 56 21 496
2011 Term 10 21 21 10 5 29 4 46 22 641
2011 Casual 14 17 23 9 6 29 3 46 21 35
2011 Student 17 29 14 6 0 26 9 70 9 35

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 30 18 7 3 13 1 68 11 433
2017 Term 29 30 14 5 3 18 1 73 10 777
2017 Casual 13 46 7 6 15 12 0 68 24 15
2017 Student 18 35 0 6 0 41 0 90 10 17
2014 Indeterminate (permanent) 26 33 16 7 2 15 0 70 11 425
2014 Term 30 33 15 6 2 14 1 73 9 566
2014 Casual 15 37 15 6 3 20 3 68 13 28
2014 Student 18 36 18 9 0 14 5 67 11 22
2011 Indeterminate (permanent) 29 35 15 7 2 12 1 72 10 495
2011 Term 29 26 15 4 2 24 1 73 7 640
2011 Casual 23 29 17 6 0 26 0 69 8 35
2011 Student 29 23 17 3 0 29 0 72 4 35

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 20 31 18 8 8 13 1 60 19 432
2017 Term 25 28 16 7 5 18 1 66 14 779
2017 Casual 21 45 7 13 7 6 0 70 22 15
2017 Student 12 29 12 6 0 41 0 70 10 17
2014 Indeterminate (permanent) 21 32 15 10 4 18 0 65 16 423
2014 Term 24 29 18 8 4 16 1 63 15 567
2014 Casual 21 19 23 13 0 20 3 53 17 28
2014 Student 23 14 23 9 0 23 9 53 13 22
2011 Indeterminate (permanent) 23 34 16 9 4 14 0 67 15 496
2011 Term 26 24 16 6 3 24 1 67 11 640
2011 Casual 29 29 11 6 0 26 0 77 8 35
2011 Student 29 34 9 3 0 26 0 85 4 35
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 9 91 429
2017 Term 8 92 773
2017 Casual 0 100 15
2014 Indeterminate (permanent) 9 91 421
2014 Term 8 92 568
2014 Student 0 100 22

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 38
2017 Term 22 58
2014 Indeterminate (permanent) 29 36
2014 Term 39 48

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 87 38
2017 Term 76 58
2014 Indeterminate (permanent) 80 36
2014 Term 70 48

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 38
2014 Indeterminate (permanent) 0 36

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 38
2017 Term 0 58
2014 Indeterminate (permanent) 0 36
2014 Term 0 48

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Term 0 58

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 21 38
2017 Term 19 58
2014 Indeterminate (permanent) 25 36
2014 Term 25 48

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Term 8 58
2014 Term 15 48

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 21 38
2017 Term 19 58
2014 Indeterminate (permanent) 18 36
2014 Term 25 48

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 27 38
2017 Term 25 58
2014 Indeterminate (permanent) 22 36
2014 Term 34 48

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Term 12 58
2014 Term 16 48

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 16 38
2017 Term 11 58
2014 Term 9 48

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 21 38
2017 Term 20 58
2014 Indeterminate (permanent) 17 36
2014 Term 20 48

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 18 38
2017 Term 23 58
2014 Indeterminate (permanent) 20 36
2014 Term 23 48

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 22 38
2017 Term 12 58
2014 Indeterminate (permanent) 19 36
2014 Term 11 48

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 30 38
2017 Term 25 58
2014 Indeterminate (permanent) 28 36
2014 Term 19 48

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 38
2014 Term 0 48

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 13 38
2017 Term 20 58
2014 Indeterminate (permanent) 29 36
2014 Term 25 48

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 37 38
2017 Term 28 58
2014 Indeterminate (permanent) 41 36
2014 Term 35 48

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 18 38
2017 Term 13 58
2014 Indeterminate (permanent) 12 36
2014 Term 9 48

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 22 38
2017 Term 17 58
2014 Indeterminate (permanent) 22 36
2014 Term 15 48

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Term 14 58

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 44 38
2017 Term 49 58
2014 Indeterminate (permanent) 34 36
2014 Term 53 48

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 14 35
2017 Term 12 49
2014 Term 16 45

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 35
2017 Term 0 49
2014 Indeterminate (permanent) 0 31

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Term 0 49
2014 Indeterminate (permanent) 15 31

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Term 19 49
2014 Indeterminate (permanent) 25 31
2014 Term 30 45

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 28 35
2017 Term 30 49
2014 Indeterminate (permanent) 29 31
2014 Term 21 45

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Term 13 49
2014 Term 13 45

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 52 35
2017 Term 52 49
2014 Indeterminate (permanent) 42 31
2014 Term 39 45

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 0 35

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 62 35
2017 Term 67 49
2014 Indeterminate (permanent) 62 31
2014 Term 62 45

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 18 35
2017 Term 16 49
2014 Indeterminate (permanent) 20 31
2014 Term 13 45

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 92 8 38
2017 Term 96 4 57

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 12 18 18 4 5 37 6 53 16 430
2017 Term 14 14 17 3 4 39 8 54 13 773
2017 Casual 6 20 46 0 7 15 6 32 9 15
2017 Student 18 0 18 0 6 41 18 43 14 17
2014 Indeterminate (permanent) 11 16 18 4 3 40 8 51 13 419
2014 Term 16 16 21 3 3 37 5 54 10 566
2014 Casual 0 13 33 3 3 47 0 25 13 27
2014 Student 19 33 0 0 0 38 10 100 0 21

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 23 32 13 4 5 20 3 72 11 429
2017 Term 30 28 15 4 4 17 2 71 10 775
2017 Casual 27 52 21 0 0 0 0 79 0 15
2017 Student 35 24 6 6 0 29 0 83 8 17
2014 Indeterminate (permanent) 22 27 14 5 2 26 4 70 10 421
2014 Term 33 29 16 2 3 16 1 75 6 568
2014 Casual 3 37 18 12 0 27 3 58 17 28
2014 Student 43 33 10 5 0 5 5 84 5 21
2011 Indeterminate (permanent) 37 28 16 3 3 12 2 75 7 495
2011 Term 42 29 10 3 2 14 0 83 5 641
2011 Casual 54 23 9 6 0 3 6 84 6 35
2011 Student 37 31 17 3 0 11 0 77 3 35
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 31 23 22 12 11 1 1 55 23 430
2017 Term 29 24 22 11 12 1 1 54 24 779
2017 Casual 20 32 13 15 21 0 0 51 35 15
2017 Student 59 18 18 6 0 0 0 76 6 17

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 46 27 15 7 2 1 3 76 9 430
2017 Term 50 25 15 4 2 0 4 78 7 778
2017 Casual 33 20 34 0 7 0 6 56 8 15
2017 Student 47 29 18 0 6 0 0 76 6 17

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 45 27 15 5 2 1 4 76 8 430
2017 Term 54 22 10 3 3 1 7 83 7 775
2017 Casual 40 20 20 7 7 0 6 64 16 15
2017 Student 76 12 12 0 0 0 0 88 0 17

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 56 20 10 4 2 3 5 82 7 430
2017 Term 61 17 7 4 2 3 6 86 6 777
2017 Casual 33 54 7 0 0 0 6 92 0 15
2017 Student 65 24 6 6 0 0 0 88 6 17

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 58 16 7 2 1 0 16 89 3 428
2017 Term 63 13 6 2 2 1 15 89 4 775
2017 Casual 60 13 7 0 0 0 20 91 0 15
2017 Student 82 12 0 6 0 0 0 94 6 17

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 31 21 9 8 0 2 61 17 429
2017 Term 31 29 16 12 11 0 1 61 23 778
2017 Casual 34 21 33 12 0 0 0 55 12 15
2017 Student 29 12 35 18 6 0 0 41 24 17

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 26 27 20 15 8 1 3 55 23 429
2017 Term 32 26 19 10 9 1 3 61 19 778
2017 Casual 13 39 27 13 7 0 0 52 21 15
2017 Student 59 18 6 18 0 0 0 76 18 17

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 29 20 8 6 1 3 65 15 431
2017 Term 46 24 14 7 5 1 3 73 12 776
2017 Casual 33 26 21 0 15 0 6 62 16 15
2017 Student 53 29 12 0 0 0 6 88 0 17

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 29 16 9 4 0 1 70 14 431
2017 Term 45 26 14 7 6 0 2 73 14 778
2017 Casual 20 33 21 20 7 0 0 52 27 15
2017 Student 47 24 24 0 6 0 0 71 6 17

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 46 30 13 4 3 1 3 79 7 430
2017 Term 54 25 10 4 2 1 3 83 7 778
2017 Casual 28 32 26 7 7 0 0 60 15 15
2017 Student 41 41 12 0 0 0 6 88 0 17

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 43 25 14 7 4 0 6 73 12 432
2017 Term 52 21 13 6 4 0 4 76 11 777
2017 Casual 39 18 22 15 0 0 6 61 16 15
2017 Student 53 24 24 0 0 0 0 76 0 17

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 62 18 7 3 5 1 4 84 8 431
2017 Term 73 11 6 4 3 1 3 88 6 775
2017 Casual 52 27 15 0 0 0 6 84 0 15
2017 Student 76 6 12 6 0 0 0 82 6 17

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 64 24 4 2 2 0 4 92 4 432
2017 Term 73 16 5 2 1 0 3 92 4 777
2017 Casual 52 21 15 6 0 0 6 78 6 15
2017 Student 88 6 0 6 0 0 0 94 6 17

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 51 20 13 7 6 0 2 73 13 430
2017 Term 59 19 10 4 5 0 2 80 10 775
2017 Casual 32 27 22 6 13 0 0 59 20 15
2017 Student 88 0 6 6 0 0 0 88 6 17

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 38 7 2 1 0 1 51 92 3 426
2017 Term 50 5 1 1 0 0 43 96 2 774
2017 Casual 46 7 13 0 0 0 33 80 0 15
2017 Student 88 0 0 0 0 0 12 100 0 17

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 46 21 12 6 4 1 10 76 10 428
2017 Term 52 19 10 6 3 0 10 79 10 779
2017 Casual 74 0 20 0 0 0 6 79 0 15
2017 Student 88 0 12 0 0 0 0 88 0 17

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 35 21 15 12 15 0 2 58 27 431
2017 Term 22 19 19 16 23 1 1 41 40 778
2017 Casual 20 12 21 21 27 0 0 32 48 15
2017 Student 47 24 18 6 6 0 0 71 12 17

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 49 31 9 5 2 0 4 84 7 431
2017 Term 50 27 11 4 4 0 3 80 9 778
2017 Casual 46 7 40 6 0 0 0 54 6 15
2017 Student 41 29 12 18 0 0 0 71 18 17

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 14 33 37 9 6 0 0 48 15 431
2017 Term 18 35 28 12 6 1 0 53 18 777
2017 Casual 6 21 52 13 7 0 0 27 21 15
2017 Student 18 47 24 6 0 0 6 69 6 17

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 15 36 26 13 0 0 39 25 430
2017 Term 10 15 34 24 16 0 0 41 25 777
2017 Casual 13 28 33 18 7 0 0 26 41 15
2017 Student 0 12 41 24 24 0 0 47 12 17

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 13 31 26 12 11 6 0 47 25 433
2017 Term 15 28 21 14 15 7 1 47 31 778
2017 Casual 0 12 41 20 21 6 0 13 43 15
2017 Student 6 24 18 12 18 18 6 38 38 17

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 11 32 20 16 15 3 3 46 33 433
2017 Term 17 28 19 16 16 3 1 46 34 779
2017 Casual 7 33 24 13 22 0 0 40 35 15
2017 Student 0 53 12 18 6 12 0 60 27 17
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 23 77 431
2017 Term 19 81 776
2014 Indeterminate (permanent) 16 84 420
2014 Term 16 84 561
2014 Casual 49 51 27

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 74 26 97
2017 Term 74 26 144
2014 Indeterminate (permanent) 83 17 65
2014 Term 79 21 93
2014 Casual 93 7 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 39 41 0 8 10 1 0 81 19 71
2017 Term 45 26 6 14 7 2 0 72 22 106
2014 Indeterminate (permanent) 32 38 5 11 9 3 2 73 21 53
2014 Term 44 33 8 8 6 1 0 78 14 73
2014 Casual 33 33 7 26 0 0 0 67 26 12
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 43 23 10 5 4 15 1 51 49 432
2017 Term 44 21 10 4 3 16 2 54 46 776
2017 Casual 52 13 13 6 0 7 7 61 39 15
2017 Student 53 12 24 0 0 12 0 60 40 17

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 24 174
2017 Term 27 288

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 34 174
2017 Term 39 288

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 11 174
2017 Term 16 288

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 43 174
2017 Term 38 288

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 2 174
2017 Term 2 288

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Indeterminate (permanent) 32 174
2017 Term 29 288

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Indeterminate (permanent) 15 64 11 4 1 5 160
2017 Term 13 68 10 4 2 3 276

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 9 31 16 12 14 2 15 49 31 178
2017 Term 18 29 15 16 11 2 9 53 31 293

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 26 15 11 15 4 19 46 34 179
2017 Term 13 19 15 16 12 6 19 43 37 292
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