2017 Public Service Employee Survey Results for Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Statistical Survey Operations 40 41 4 11 4 0 0 82 14 1260
2017 Eastern Region 41 40 4 11 4 0 0 81 15 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 39 44 4 10 3 0 0 83 13 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 37 43 3 14 3 0 1 80 17 114

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Statistical Survey Operations 80 15 2 1 0 0 0 96 2 1258
2017 Eastern Region 79 16 2 1 0 0 0 96 2 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 79 17 2 1 0 0 0 96 1 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 77 17 3 1 1 1 0 95 2 114

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Statistical Survey Operations 68 12 4 2 2 0 11 91 4 1260
2017 Eastern Region 67 14 4 2 2 0 11 92 4 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 60 15 4 1 3 0 16 90 5 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 58 10 6 2 1 1 22 89 4 113

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Statistical Survey Operations 35 31 10 11 6 0 6 70 18 1262
2017 Eastern Region 36 28 10 13 6 0 7 69 20 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 34 33 10 16 7 0 0 67 23 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 34 30 8 19 9 0 0 64 28 114

Question 5. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Statistical Survey Operations 37 42 8 9 4 0 0 79 13 1261
2017 Eastern Region 38 42 9 8 3 0 0 81 11 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 38 43 10 7 3 0 0 80 10 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 35 41 7 12 4 0 0 76 16 114

Question 6. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Statistical Survey Operations 34 34 19 7 6 0 1 68 13 1263
2017 Eastern Region 34 36 18 7 5 0 0 70 12 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 21 37 24 10 7 0 1 59 17 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 17 36 25 12 8 0 2 54 20 114

Question 7. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Statistical Survey Operations 45 32 12 7 5 0 0 77 11 1263
2017 Eastern Region 47 30 11 7 4 0 0 77 11 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 36 32 16 9 7 0 1 68 16 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 32 38 14 8 7 0 1 71 16 114

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Statistical Survey Operations 37 36 11 11 5 0 0 73 17 1261
2017 Eastern Region 36 40 10 9 5 0 0 76 14 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 38 40 9 9 5 0 0 77 14 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 36 39 8 8 9 0 0 75 17 114

Question 9. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Statistical Survey Operations 29 30 17 12 11 0 1 60 23 1262
2017 Eastern Region 30 33 18 11 8 0 1 63 19 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 28 32 18 12 10 1 0 60 22 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 26 34 10 16 11 2 1 62 28 114

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Statistical Survey Operations 21 16 15 8 13 4 23 50 29 1264
2017 Eastern Region 26 15 13 6 10 4 27 58 23 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 34 15 9 5 7 4 25 70 17 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 21 8 12 9 9 7 35 49 30 114

Question 11. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Statistical Survey Operations 31 40 14 9 6 0 0 71 15 1264
2017 Eastern Region 31 42 14 9 4 0 0 74 13 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 24 41 18 12 6 0 0 65 17 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 26 39 14 13 8 0 0 65 21 114

Question 12. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Statistical Survey Operations 18 34 16 17 15 0 0 52 32 1263
2017 Eastern Region 20 36 16 17 10 0 0 57 27 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 19 34 15 19 13 0 0 53 32 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 22 36 14 15 14 0 0 57 29 114

Question 13. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Statistical Survey Operations 40 41 8 7 3 0 0 82 10 1262
2017 Eastern Region 39 47 7 5 2 0 0 86 7 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 32 51 8 7 3 0 0 83 9 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 40 44 7 4 4 0 0 85 8 114

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Statistical Survey Operations 46 36 10 5 3 0 0 82 7 1261
2017 Eastern Region 48 36 9 4 2 0 0 85 6 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 41 37 12 5 4 1 0 79 9 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 49 36 10 2 3 1 0 85 4 114

Question 15. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Statistical Survey Operations 19 33 19 15 13 0 0 53 28 1264
2017 Eastern Region 19 37 21 14 10 0 0 56 24 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 17 34 22 15 12 0 0 51 27 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 21 40 15 11 12 0 0 61 24 114

Question 16. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Statistical Survey Operations 51 31 11 4 2 0 0 82 7 1261
2017 Eastern Region 51 33 11 4 1 0 0 83 5 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 43 34 15 6 2 0 0 77 8 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 46 31 15 5 3 0 0 77 8 113

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Statistical Survey Operations 13 27 19 19 20 1 1 41 40 1260
2017 Eastern Region 11 28 21 19 20 1 1 39 40 454
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 10 23 18 21 25 1 2 35 47 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 10 32 12 19 26 1 1 42 46 113

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Statistical Survey Operations 16 25 19 19 19 1 1 42 39 1258
2017 Eastern Region 12 27 19 23 17 1 1 40 41 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 7 25 16 26 23 1 2 33 51 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 4 30 12 26 24 2 1 36 52 114

Question 19. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Statistical Survey Operations 22 39 18 12 9 1 0 61 20 1254
2017 Eastern Region 22 41 18 12 6 0 1 64 18 454
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 18 42 19 14 7 0 0 60 21 283
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 20 42 12 13 10 1 1 64 24 114

Question 20. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Statistical Survey Operations 38 36 15 6 5 0 0 74 11 1259
2017 Eastern Region 39 39 14 5 3 0 0 78 8 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 42 18 6 5 0 0 70 11 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 25 46 17 4 8 0 0 70 12 114

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Statistical Survey Operations 57 24 7 2 0 1 9 90 3 1261
2017 Eastern Region 63 22 4 1 0 1 8 94 2 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 66 21 2 1 0 1 8 96 1 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 61 23 1 1 1 1 13 97 2 114

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Statistical Survey Operations 5 11 29 25 23 2 5 52 17 1259
2017 Eastern Region 3 9 28 29 24 2 4 57 13 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 3 9 27 28 25 3 5 58 13 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 3 7 28 28 26 2 7 59 10 114

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Statistical Survey Operations 8 13 23 21 26 4 5 51 23 1255
2017 Eastern Region 5 12 22 25 26 5 5 57 19 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 8 12 19 27 24 5 5 57 22 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 5 14 20 26 25 5 6 56 21 113

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Statistical Survey Operations 6 12 22 20 22 6 12 51 23 1256
2017 Eastern Region 5 12 21 21 23 6 12 54 20 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 7 11 19 19 23 7 14 53 23 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 7 8 15 23 22 8 17 60 20 113

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Statistical Survey Operations 3 6 18 30 32 3 9 71 9 1252
2017 Eastern Region 1 4 18 33 34 3 7 74 7 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 1 3 16 29 35 4 11 76 5 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 3 1 16 28 33 3 16 76 4 113

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Statistical Survey Operations 5 9 20 23 31 3 10 62 16 1257
2017 Eastern Region 4 8 18 21 34 4 10 64 14 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 4 7 16 21 33 5 14 66 14 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 2 5 14 19 36 3 20 72 10 114

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Statistical Survey Operations 9 12 21 19 25 7 8 51 24 1257
2017 Eastern Region 9 11 22 20 25 6 7 52 23 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 13 14 24 16 21 5 6 41 31 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 14 10 20 18 26 5 7 50 27 114

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Statistical Survey Operations 8 13 25 19 24 3 8 48 24 1259
2017 Eastern Region 6 14 23 21 26 4 6 52 22 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 7 17 22 19 23 4 7 48 27 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 6 14 22 18 25 3 12 51 24 114
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Statistical Survey Operations 72 10 6 2 3 0 6 88 5 1266
2017 Eastern Region 77 11 5 2 3 0 3 90 5 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 75 13 5 2 2 0 3 91 5 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 76 8 8 2 2 0 4 87 4 114

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Statistical Survey Operations 19 23 19 12 11 9 8 50 27 1262
2017 Eastern Region 20 26 20 10 7 9 8 55 21 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 17 26 22 11 7 10 6 52 22 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 18 27 17 13 8 9 8 54 25 113

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Statistical Survey Operations 34 27 12 12 10 3 2 64 23 1263
2017 Eastern Region 38 32 10 11 5 3 1 72 17 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 36 32 11 13 5 3 0 70 18 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 34 32 10 16 6 2 0 67 22 114

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Statistical Survey Operations 22 32 16 15 10 3 2 57 26 1263
2017 Eastern Region 25 37 16 13 6 3 1 64 20 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 20 38 16 17 7 1 1 59 25 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 20 42 12 19 6 0 1 63 25 114

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Statistical Survey Operations 17 20 15 12 12 22 3 49 31 1263
2017 Eastern Region 20 23 14 10 7 22 4 57 23 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 18 24 15 11 8 22 3 55 25 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 20 21 11 10 5 29 3 60 23 114

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Statistical Survey Operations 10 21 16 15 13 22 3 41 38 1262
2017 Eastern Region 10 24 16 16 9 22 2 45 33 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 7 27 17 19 11 18 1 42 37 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 5 23 17 22 13 19 1 36 43 113

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Statistical Survey Operations 38 38 10 8 4 1 1 78 12 1264
2017 Eastern Region 41 42 9 5 2 1 1 84 7 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 38 44 10 6 2 0 0 82 8 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 45 39 9 6 1 0 0 84 7 114
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Statistical Survey Operations 40 32 11 10 6 0 0 73 16 1265
2017 Eastern Region 40 35 9 10 6 0 0 75 16 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 35 36 10 11 7 0 0 72 18 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 39 33 6 14 7 1 0 73 21 114

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Statistical Survey Operations 39 29 14 7 5 4 2 72 13 1265
2017 Eastern Region 42 32 13 5 3 3 2 78 9 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 38 33 15 5 3 3 2 75 9 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 51 28 9 6 3 2 1 82 9 114

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Statistical Survey Operations 37 35 11 10 5 1 1 73 16 1264
2017 Eastern Region 39 37 9 10 3 1 0 77 13 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 34 38 12 11 3 1 0 73 15 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 45 33 8 8 3 3 1 80 11 114

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Statistical Survey Operations 81 10 3 1 2 0 3 95 3 1263
2017 Eastern Region 85 10 1 1 2 0 2 96 3 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 82 13 1 1 1 0 1 97 2 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 87 7 1 2 1 0 3 97 3 114

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Statistical Survey Operations 35 21 9 6 11 3 14 68 21 1262
2017 Eastern Region 36 22 8 5 10 2 16 72 18 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 28 20 8 6 15 4 20 63 27 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 28 15 4 8 13 5 26 64 30 113

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Statistical Survey Operations 41 27 13 8 9 1 1 69 17 1264
2017 Eastern Region 43 27 14 8 6 0 1 71 14 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 39 27 15 10 7 1 1 68 17 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 47 28 11 8 6 1 0 75 14 114

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Statistical Survey Operations 38 28 17 7 7 3 1 68 15 1261
2017 Eastern Region 39 30 17 7 5 2 0 70 12 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 35 30 19 7 7 3 0 67 14 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 49 28 11 5 3 4 0 80 8 114

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Statistical Survey Operations 37 32 15 9 6 0 0 70 15 1265
2017 Eastern Region 39 35 13 8 4 0 0 74 12 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 33 38 15 8 6 0 0 71 14 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 42 32 12 6 7 0 0 74 13 114
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Statistical Survey Operations 14 37 10 18 14 3 4 54 35 113
2017 Eastern Region 8 55 6 20 11 0 0 63 31 35
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 48 6 35 11 0 0 48 46 17

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Statistical Survey Operations 27 29 15 10 9 10 1 63 21 1258
2017 Eastern Region 29 33 14 9 4 10 2 69 15 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 34 15 12 4 6 1 67 18 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 33 31 18 9 5 3 1 67 15 114

Question 41. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Statistical Survey Operations 25 31 16 14 11 2 1 58 26 1256
2017 Eastern Region 28 33 17 12 7 2 1 62 20 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 28 33 14 13 9 3 0 62 23 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 34 36 11 8 10 1 0 71 18 114

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Statistical Survey Operations 17 31 18 15 10 8 1 53 27 1259
2017 Eastern Region 18 33 20 14 6 9 0 56 22 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 18 34 19 15 7 8 0 56 23 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 19 37 17 14 7 5 0 60 22 114

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Statistical Survey Operations 22 27 16 12 15 9 0 53 29 1261
2017 Eastern Region 23 27 17 13 11 8 0 55 26 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 22 27 19 13 14 6 0 52 29 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 27 28 16 10 15 4 0 58 26 114

Question 44. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Statistical Survey Operations 17 29 16 17 15 5 0 49 34 1260
2017 Eastern Region 18 31 16 18 11 6 0 52 31 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 17 28 17 21 12 5 0 47 35 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 17 33 14 20 11 4 0 53 33 114
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Statistical Survey Operations 24 39 17 13 5 2 1 64 19 1260
2017 Eastern Region 27 39 18 10 4 2 0 67 15 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 25 35 20 13 5 2 0 62 18 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 31 37 12 13 5 2 0 69 19 113

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Statistical Survey Operations 33 37 14 6 2 7 1 76 9 1260
2017 Eastern Region 36 36 12 5 1 8 1 79 7 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 30 40 15 6 2 6 1 75 9 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 40 36 10 6 3 3 2 80 9 114

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Statistical Survey Operations 29 33 13 11 7 4 2 67 19 1263
2017 Eastern Region 28 39 11 13 4 4 1 71 18 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 24 40 10 16 6 4 1 67 22 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 30 33 6 18 7 5 0 67 27 114

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Statistical Survey Operations 14 27 21 16 11 7 4 46 30 1260
2017 Eastern Region 14 26 23 18 9 8 2 45 30 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 11 21 22 23 12 9 1 36 39 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 11 21 22 21 13 12 1 36 39 114

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Statistical Survey Operations 15 21 15 15 19 12 2 42 40 1264
2017 Eastern Region 15 23 16 16 16 12 1 44 37 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 15 25 14 16 16 12 1 46 37 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 15 23 9 19 19 14 0 45 45 114

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Statistical Survey Operations 64 13 6 3 2 2 9 88 5 1263
2017 Eastern Region 66 15 5 3 2 2 8 90 5 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 63 18 5 3 2 2 7 89 6 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 65 12 6 3 2 3 10 87 6 114

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Statistical Survey Operations 73 10 5 3 3 3 3 88 7 1264
2017 Eastern Region 70 12 5 5 4 3 2 86 9 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 63 15 6 7 4 3 2 82 12 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 67 13 4 3 4 4 4 87 8 114

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Statistical Survey Operations 11 18 23 14 19 11 4 34 39 1264
2017 Eastern Region 11 21 24 13 16 11 4 37 34 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 10 21 23 13 18 11 3 37 37 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 9 22 18 10 19 18 3 40 37 114

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Statistical Survey Operations 9 18 19 16 24 8 6 31 47 1264
2017 Eastern Region 10 20 19 18 20 8 6 35 43 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 13 22 18 19 18 7 4 38 41 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 17 30 16 16 11 8 1 52 30 114

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Statistical Survey Operations 8 23 22 18 19 8 2 34 41 1265
2017 Eastern Region 5 26 22 21 16 9 1 35 41 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 5 23 21 24 19 7 1 30 46 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 7 35 19 17 16 6 1 45 35 114

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Statistical Survey Operations 36 28 15 5 5 7 3 72 11 1264
2017 Eastern Region 36 28 17 6 4 7 3 70 11 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 40 27 17 7 5 3 1 70 12 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 50 27 14 3 4 3 1 79 7 114

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Statistical Survey Operations 35 35 14 7 5 3 1 73 13 1261
2017 Eastern Region 36 35 14 7 3 4 0 75 11 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 39 33 15 7 3 2 0 74 11 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 42 33 11 5 5 3 1 78 10 114

Question 57. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Statistical Survey Operations 43 34 10 8 5 0 0 77 13 1262
2017 Eastern Region 48 35 10 3 4 0 0 83 7 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 46 36 10 4 4 0 0 82 8 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 52 34 6 4 4 0 0 85 9 114

Question 58. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Statistical Survey Operations 29 31 18 10 10 0 1 61 21 1264
2017 Eastern Region 32 35 17 7 8 0 0 67 15 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 35 18 9 9 1 0 64 18 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 26 39 16 7 11 0 0 66 19 114

Question 59. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Statistical Survey Operations 29 35 16 11 8 0 0 65 19 1263
2017 Eastern Region 31 39 15 9 5 0 0 71 14 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 40 16 9 6 0 0 69 15 284
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 28 45 10 11 7 0 0 73 18 113

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Statistical Survey Operations 21 17 22 15 17 7 2 42 34 1262
2017 Eastern Region 21 21 20 15 12 10 1 47 30 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 19 18 19 19 14 11 1 42 37 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 11 18 18 23 14 14 1 34 44 114
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Public Service 26 40 34 174196
2017 Statistical Survey Operations 19 47 34 1258
2017 Eastern Region 21 49 30 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 24 42 34 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 29 28 43 114

Question 62. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Statistical Survey Operations 25 6 30 17 8 15 232
2017 Eastern Region 28 6 18 16 15 17 93
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 20 6 23 14 20 16 68
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 23 10 28 21 3 16 32
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 18 82 173948
2017 Statistical Survey Operations 20 80 1259
2017 Eastern Region 18 82 454
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 17 83 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 12 88 114

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 51 30018
2017 Statistical Survey Operations 33 252
2017 Eastern Region 29 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 49 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 53 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 63 30018
2017 Statistical Survey Operations 58 252
2017 Eastern Region 57 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 56 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 37 13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30018
2017 Statistical Survey Operations 6 252
2017 Eastern Region 7 83

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 5 30018
2017 Statistical Survey Operations 0 252
2017 Eastern Region 0 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 13

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 6 30018
2017 Statistical Survey Operations 2 252

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30018
2017 Statistical Survey Operations 35 252
2017 Eastern Region 29 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 22 48

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 4 30018
2017 Statistical Survey Operations 3 252
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Statistical Survey Operations 44 253
2017 Eastern Region 27 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 23 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 40 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Organization
(%)		 Total responses
2017 Public Service 40 30045
2017 Statistical Survey Operations 32 253
2017 Eastern Region 30 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 23 48

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Organization
(%)		 Total responses
2017 Public Service 45 30045
2017 Statistical Survey Operations 25 253
2017 Eastern Region 18 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 18 48

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Statistical Survey Operations 35 253
2017 Eastern Region 26 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 61 13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Organization
(%)		 Total responses
2017 Public Service 30 30045
2017 Statistical Survey Operations 18 253
2017 Eastern Region 11 83

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Organization
(%)		 Total responses
2017 Public Service 57 30045
2017 Statistical Survey Operations 66 253
2017 Eastern Region 69 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 75 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 79 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Organization
(%)		 Total responses
2017 Public Service 36 30045
2017 Statistical Survey Operations 28 253
2017 Eastern Region 26 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 28 48

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Organization
(%)		 Total responses
2017 Public Service 2 30045
2017 Statistical Survey Operations 3 253
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2017 Public Service 10 30045
2017 Statistical Survey Operations 15 253
2017 Eastern Region 18 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 26 48

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Organization
(%)		 Total responses
2017 Public Service 13 30045
2017 Statistical Survey Operations 22 253
2017 Eastern Region 16 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 11 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Organization
(%)		 Total responses
2017 Public Service 48 30045
2017 Statistical Survey Operations 41 253
2017 Eastern Region 31 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 48

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30045
2017 Statistical Survey Operations 31 253
2017 Eastern Region 20 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 10 48

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30045
2017 Statistical Survey Operations 12 253
2017 Eastern Region 12 83

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 52 30031
2017 Statistical Survey Operations 61 253
2017 Eastern Region 59 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 50 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 53 13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30031
2017 Statistical Survey Operations 16 253
2017 Eastern Region 16 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 13 48

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30031
2017 Statistical Survey Operations 6 253
2017 Eastern Region 7 83
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 22 30031
2017 Statistical Survey Operations 23 253
2017 Eastern Region 23 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 18 48

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Statistical Survey Operations 7 253
2017 Eastern Region 6 83

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30031
2017 Statistical Survey Operations 11 253
2017 Eastern Region 12 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 13 48

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30031
2017 Statistical Survey Operations 12 253
2017 Eastern Region 15 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 17 48

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Statistical Survey Operations 7 253
2017 Eastern Region 6 83
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 13

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 25 30031
2017 Statistical Survey Operations 22 253
2017 Eastern Region 20 83
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 23 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 39 13

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Statistical Survey Operations 15 225
2017 Eastern Region 22 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 14 42

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 17 27791
2017 Statistical Survey Operations 20 225
2017 Eastern Region 23 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 23 42

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Statistical Survey Operations 11 225
2017 Eastern Region 17 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 20 42

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 27791
2017 Statistical Survey Operations 7 225
2017 Eastern Region 9 72

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Statistical Survey Operations 12 225
2017 Eastern Region 16 72

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 27791
2017 Statistical Survey Operations 8 225
2017 Eastern Region 7 72

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 12

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Statistical Survey Operations 13 225
2017 Eastern Region 14 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 21 42

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Statistical Survey Operations 11 225
2017 Eastern Region 12 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 18 42

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 26 27791
2017 Statistical Survey Operations 21 225
2017 Eastern Region 17 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 24 42

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Statistical Survey Operations 8 225
2017 Eastern Region 10 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 12 42
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 12

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 45 27791
2017 Statistical Survey Operations 34 225
2017 Eastern Region 29 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 35 42

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 27791
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 53 27791
2017 Statistical Survey Operations 56 225
2017 Eastern Region 52 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 71 42
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 59 12

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 27791
2017 Eastern Region 0 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 42
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 27791
2017 Statistical Survey Operations 23 225
2017 Eastern Region 21 72
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 17 42

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 30021
2017 Statistical Survey Operations 98 2 252
2017 Eastern Region 99 1 82
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 98 2 48
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 100 0 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Statistical Survey Operations 13 14 17 6 8 34 8 47 24 1262
2017 Eastern Region 11 15 16 6 6 36 9 48 22 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 10 15 17 6 6 37 9 46 23 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 12 10 16 5 4 41 10 47 20 114

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Statistical Survey Operations 25 28 15 7 7 15 3 65 17 1261
2017 Eastern Region 23 33 14 6 5 16 3 69 13 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 24 33 15 6 5 16 1 69 14 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 30 25 14 6 5 18 1 68 14 114
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Statistical Survey Operations 19 48 13 14 4 2 1 69 18 1266
2017 Eastern Region 17 50 13 15 4 1 0 68 19 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 17 49 14 15 4 2 0 67 19 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 21 45 6 20 6 2 0 67 26 114

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Statistical Survey Operations 9 23 21 12 9 22 4 43 28 1264
2017 Eastern Region 7 26 21 12 6 24 4 46 25 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 5 28 20 12 4 27 4 47 24 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 3 28 15 17 5 29 3 45 33 114

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Statistical Survey Operations 29 30 15 5 3 16 1 72 11 1264
2017 Eastern Region 32 35 11 4 2 15 0 79 8 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 30 37 11 4 2 16 0 79 7 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 37 24 13 3 2 20 1 77 7 114

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Statistical Survey Operations 23 29 17 7 6 17 1 64 16 1265
2017 Eastern Region 24 36 14 6 4 16 0 71 12 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 23 36 15 6 4 16 0 71 12 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 28 29 14 8 2 19 0 70 12 114
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 8 92 173800
2017 Statistical Survey Operations 8 92 1256
2017 Eastern Region 5 95 452
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 7 93 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 5 95 113

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 38 13842
2017 Statistical Survey Operations 19 97

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 79 13842
2017 Statistical Survey Operations 81 97
2017 Eastern Region 80 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 80 19

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Statistical Survey Operations 0 97
2017 Eastern Region 0 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 19

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Eastern Region 0 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13842
2017 Statistical Survey Operations 20 97

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Statistical Survey Operations 7 97

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Organization
(%)		 Total responses
2017 Public Service 24 13782
2017 Statistical Survey Operations 19 97

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13782
2017 Statistical Survey Operations 26 97

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Organization
(%)		 Total responses
2017 Public Service 14 13782
2017 Statistical Survey Operations 10 97
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 19

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13782
2017 Statistical Survey Operations 13 97
2017 Eastern Region 0 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 19

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Organization
(%)		 Total responses
2017 Public Service 25 13782
2017 Statistical Survey Operations 21 97
2017 Eastern Region 21 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 26 19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Organization
(%)		 Total responses
2017 Public Service 30 13782
2017 Statistical Survey Operations 22 97
2017 Eastern Region 26 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 27 19

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13782
2017 Statistical Survey Operations 5 97

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2017 Public Service 2 13782
2017 Eastern Region 0 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 19

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13782

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Statistical Survey Operations 16 97

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2017 Public Service 1 13782

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Statistical Survey Operations 26 97
2017 Eastern Region 26 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 32 19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2017 Public Service 0 13782

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 20 13782
2017 Statistical Survey Operations 17 97
2017 Eastern Region 20 24

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 31 13844
2017 Statistical Survey Operations 33 97
2017 Eastern Region 37 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 36 19

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13844
2017 Statistical Survey Operations 15 97

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Statistical Survey Operations 6 97

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13844
2017 Statistical Survey Operations 19 97

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13844
2017 Statistical Survey Operations 11 97
2017 Eastern Region 21 24

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13844
2017 Statistical Survey Operations 5 97

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13844
2017 Statistical Survey Operations 5 97

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 48 13844
2017 Statistical Survey Operations 46 97
2017 Eastern Region 46 24
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 42 19

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 12884

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Statistical Survey Operations 12 85
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 15

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Statistical Survey Operations 0 85
2017 Eastern Region 0 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 15

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Statistical Survey Operations 6 85

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Eastern Region 0 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 15

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 12884
2017 Eastern Region 0 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Statistical Survey Operations 15 85

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Statistical Survey Operations 9 85

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 24 12884
2017 Statistical Survey Operations 30 85
2017 Eastern Region 28 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 35 15

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Statistical Survey Operations 10 85

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 44 12884
2017 Statistical Survey Operations 52 85
2017 Eastern Region 48 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 48 15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 12884
2017 Eastern Region 0 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 15

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 61 12884
2017 Statistical Survey Operations 65 85
2017 Eastern Region 69 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 74 15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 12884
2017 Eastern Region 0 19
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 0 15

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Statistical Survey Operations 16 85

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 13875
2017 Statistical Survey Operations 94 6 96
2017 Eastern Region 100 0 23
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 100 0 19

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Statistical Survey Operations 14 15 18 3 4 38 8 53 14 1256
2017 Eastern Region 13 16 19 2 2 41 7 56 8 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 13 18 18 2 3 39 7 57 10 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 10 14 16 3 1 50 7 55 8 114

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Statistical Survey Operations 28 30 14 4 4 18 2 72 10 1257
2017 Eastern Region 27 32 15 3 1 20 2 75 6 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 33 15 4 2 18 0 75 7 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 34 26 16 3 2 19 0 74 6 114
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Statistical Survey Operations 31 23 22 12 11 1 1 55 23 1263
2017 Eastern Region 35 24 22 9 9 0 1 60 18 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 34 26 22 9 9 0 1 61 18 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 34 32 16 8 10 0 1 66 18 114

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Statistical Survey Operations 49 25 15 5 2 1 3 77 8 1262
2017 Eastern Region 53 27 13 3 1 0 2 82 5 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 53 27 13 4 2 0 2 81 5 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 58 24 10 4 2 0 2 83 6 114

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Statistical Survey Operations 52 24 12 4 3 1 6 80 7 1259
2017 Eastern Region 55 23 12 3 2 1 4 83 5 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 57 23 9 3 1 1 7 86 4 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 60 22 9 2 1 2 5 87 4 114

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Statistical Survey Operations 59 19 8 4 2 3 5 85 6 1261
2017 Eastern Region 64 20 7 2 1 2 4 90 3 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 60 23 7 2 1 2 5 89 3 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 60 22 8 4 1 2 3 86 5 114

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Statistical Survey Operations 62 14 6 2 1 0 15 89 4 1257
2017 Eastern Region 66 12 5 1 1 1 13 91 3 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 66 10 5 1 1 1 16 92 2 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 64 10 7 1 0 0 19 90 1 113

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Statistical Survey Operations 31 29 19 11 9 0 1 60 21 1261
2017 Eastern Region 31 32 18 11 7 0 1 63 18 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 24 32 21 14 7 0 1 57 22 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 22 35 23 12 7 0 1 58 19 114

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Statistical Survey Operations 31 26 20 12 8 1 3 59 21 1261
2017 Eastern Region 32 27 20 11 7 1 3 61 18 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 29 28 21 11 7 1 2 59 19 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 23 34 24 9 8 1 1 58 17 114

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Statistical Survey Operations 42 26 16 7 5 1 3 70 13 1261
2017 Eastern Region 46 26 14 5 3 2 3 76 9 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 48 25 14 5 3 2 4 77 8 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 48 27 12 5 4 1 3 79 9 114

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Statistical Survey Operations 43 27 14 8 6 0 2 72 14 1263
2017 Eastern Region 43 30 15 6 5 0 1 74 11 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 37 30 17 7 6 0 2 69 13 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 38 29 18 4 9 0 3 68 13 114

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Statistical Survey Operations 52 27 11 4 3 1 3 82 7 1261
2017 Eastern Region 54 26 13 3 1 0 3 83 4 455
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 49 27 15 3 1 1 4 80 5 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 54 27 12 1 2 1 4 85 3 114

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Statistical Survey Operations 49 22 13 6 4 0 5 75 11 1262
2017 Eastern Region 48 22 14 6 5 0 5 75 11 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 47 24 14 7 5 0 3 73 12 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 41 23 19 9 7 1 1 65 16 114

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Statistical Survey Operations 70 14 6 3 3 1 3 87 7 1259
2017 Eastern Region 73 14 4 2 3 0 3 90 5 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 78 11 4 2 3 0 2 92 5 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 84 10 0 1 3 0 3 96 4 114

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Statistical Survey Operations 70 18 5 2 1 0 3 92 4 1263
2017 Eastern Region 73 18 3 2 1 0 2 94 3 458
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 70 20 5 2 1 0 2 92 3 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 73 17 5 0 1 1 3 94 1 114

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Statistical Survey Operations 57 19 11 5 6 0 2 78 11 1259
2017 Eastern Region 62 20 9 1 5 0 2 84 6 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 62 20 10 1 5 0 2 84 6 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 68 17 7 0 5 1 3 88 5 113

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Statistical Survey Operations 46 6 2 1 0 0 45 95 2 1254
2017 Eastern Region 48 6 0 1 1 0 44 97 3 454
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 50 5 0 1 1 1 42 96 3 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 45 4 0 2 1 1 46 94 6 114

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Statistical Survey Operations 51 19 11 5 3 0 10 78 10 1261
2017 Eastern Region 56 20 10 5 2 0 6 81 7 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 63 17 7 5 2 1 7 85 7 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 53 25 8 7 4 1 3 81 11 113

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Statistical Survey Operations 27 20 17 14 20 0 1 47 35 1263
2017 Eastern Region 23 21 20 16 20 0 1 44 36 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 22 22 21 15 20 0 1 44 35 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 20 24 19 11 26 0 0 44 36 113

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Statistical Survey Operations 50 28 11 5 3 0 3 81 8 1263
2017 Eastern Region 48 30 12 4 3 0 2 80 7 456
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 43 31 15 5 5 0 2 75 10 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 47 29 9 6 6 0 3 78 12 113

Question 84. Overall, my level of work-related stress is
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Statistical Survey Operations 16 35 32 11 6 0 0 51 17 1262
2017 Eastern Region 16 39 31 9 4 0 0 55 13 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 15 38 30 11 5 0 1 54 16 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 16 45 21 10 7 1 0 62 17 114

Question 85. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Statistical Survey Operations 10 15 35 25 15 0 0 40 25 1260
2017 Eastern Region 8 14 31 31 16 0 0 47 21 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 8 15 33 31 13 0 0 44 23 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 10 15 29 34 12 0 0 46 25 114

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Statistical Survey Operations 14 29 23 13 14 7 1 46 29 1264
2017 Eastern Region 14 30 27 13 9 6 1 48 23 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 9 26 29 17 13 6 0 38 32 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 9 23 26 19 15 8 0 34 38 114

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Statistical Survey Operations 14 29 20 16 15 3 2 46 33 1265
2017 Eastern Region 12 35 20 15 11 3 2 50 28 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 8 34 20 19 15 3 0 44 35 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 10 31 18 18 19 5 0 43 39 114
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 17 83 173939
2017 Statistical Survey Operations 20 80 1261
2017 Eastern Region 17 83 454
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 19 81 285
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 23 77 114

Question 89. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 78 22 29537
2017 Statistical Survey Operations 74 26 251
2017 Eastern Region 72 28 75
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 75 25 55
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 77 23 26

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Statistical Survey Operations 43 31 4 12 9 1 0 75 21 185
2017 Eastern Region 39 35 9 7 5 3 0 77 13 54
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 35 41 10 9 4 0 0 76 14 41
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 36 45 0 10 9 0 0 80 20 20
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Statistical Survey Operations 44 22 10 4 3 16 2 53 47 1259
2017 Eastern Region 49 22 9 4 1 13 1 58 42 457
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 50 21 8 4 1 14 2 60 40 286
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 53 16 6 3 1 17 4 67 33 114

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 22 111807
2017 Statistical Survey Operations 26 478
2017 Eastern Region 24 164
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 23 96
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 39 29

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 34 111807
2017 Statistical Survey Operations 38 478
2017 Eastern Region 45 164
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 43 96
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 31 29

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 18 111807
2017 Statistical Survey Operations 15 478
2017 Eastern Region 15 164
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 19 96
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 7 29

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2017 Public Service 47 111807
2017 Statistical Survey Operations 39 478
2017 Eastern Region 33 164
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 31 96
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 24 29

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2017 Public Service 6 111807
2017 Statistical Survey Operations 2 478
2017 Eastern Region 1 164
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 1 96
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 0 29

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 40 111807
2017 Statistical Survey Operations 30 478
2017 Eastern Region 32 164
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 33 96
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 31 29

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Statistical Survey Operations 13 67 10 4 2 4 451
2017 Eastern Region 8 71 10 2 2 7 160
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 12 71 11 1 2 4 96
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 13 77 6 0 4 0 30

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Statistical Survey Operations 15 30 15 14 12 2 12 52 31 487
2017 Eastern Region 13 29 17 15 9 3 15 51 29 165
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 11 28 16 15 11 3 16 48 32 97
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 18 22 9 16 10 4 20 53 35 30

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Statistical Survey Operations 12 22 15 14 13 5 19 45 35 487
2017 Eastern Region 14 19 11 17 13 7 19 44 41 165
2017 SSO-CATI (Computer Assisted Telephone Interview) Employees 15 15 8 16 18 9 18 42 47 97
2017 Halifax SSO-CATI (Computer Assisted Telephone Interview) Employees 14 20 6 10 16 11 23 50 40 30
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