2017 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 57 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 22 0 19 0 0 0 81 19 18
2017 Bachelor's degree 37 42 3 16 1 0 0 80 17 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 52 9 10 1 0 0 79 12 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 34 0 24 4 0 0 72 28 24
2014 Bachelor's degree 33 38 4 18 8 0 0 71 25 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 47 3 17 12 0 0 69 28 76
2011 Secondary or high school graduation certificate or equivalent or less 27 64 0 9 0 0 0 91 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 35 0 5 5 0 0 90 10 20
2011 Bachelor's degree 40 43 2 12 4 0 0 83 15 87
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 52 3 14 2 0 0 81 15 59

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 79 21 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 79 15 6 0 0 0 0 94 0 18
2017 Bachelor's degree 83 12 3 1 1 0 0 95 2 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 77 14 4 2 0 0 3 94 2 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 88 12 0 0 0 0 0 100 0 24
2014 Bachelor's degree 78 17 1 2 1 0 0 95 4 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 66 25 3 1 3 0 3 93 4 76
2011 Secondary or high school graduation certificate or equivalent or less 54 18 0 18 0 9 0 80 20 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 80 15 0 0 5 0 0 95 5 20
2011 Bachelor's degree 76 15 2 1 5 1 0 92 6 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 78 13 5 2 0 2 0 93 2 59

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 100 0 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 22 0 0 5 5 0 94 6 18
2017 Bachelor's degree 92 6 1 0 1 0 0 98 1 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 80 9 7 3 0 0 1 90 3 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 79 16 0 0 4 0 0 96 4 24
2014 Bachelor's degree 74 10 3 9 2 0 2 86 12 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 79 17 3 0 0 0 1 97 0 76
2011 Secondary or high school graduation certificate or equivalent or less 64 18 0 0 9 9 0 90 10 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 80 10 0 5 5 0 0 90 10 20
2011 Bachelor's degree 80 12 3 1 3 0 0 92 5 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 81 8 3 5 2 0 0 90 7 59

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 74 26 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 75 15 0 10 0 0 0 90 10 18
2017 Bachelor's degree 59 31 5 4 0 0 0 91 4 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 38 4 9 4 0 0 83 13 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 21 0 16 29 0 0 54 46 24
2014 Bachelor's degree 27 34 7 19 14 0 0 61 33 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 18 5 20 25 0 0 50 44 76
2011 Secondary or high school graduation certificate or equivalent or less 64 18 9 9 0 0 0 81 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 65 25 0 5 5 0 0 90 10 20
2011 Bachelor's degree 39 40 5 11 6 0 0 79 17 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 20 14 12 3 0 0 71 15 59

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 36 7 0 6 0 0 86 6 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 44 19 0 6 0 0 75 6 18
2017 Bachelor's degree 23 43 6 17 9 1 0 67 27 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 38 10 17 4 1 0 69 21 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 37 4 13 17 0 0 67 29 24
2014 Bachelor's degree 22 37 9 23 9 1 0 59 32 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 33 8 27 8 0 0 57 35 76
2011 Secondary or high school graduation certificate or equivalent or less 36 46 0 9 9 0 0 82 18 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 35 10 5 15 0 5 69 21 20
2011 Bachelor's degree 24 41 14 11 10 0 0 65 21 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 47 15 10 2 0 0 73 12 59

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 40 54 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 23 26 6 6 0 0 63 12 17
2017 Bachelor's degree 44 28 11 15 1 1 0 72 17 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 49 9 5 1 0 0 85 6 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 50 8 4 4 0 0 83 9 24
2014 Bachelor's degree 31 32 15 17 5 0 0 63 22 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 42 10 9 4 0 0 77 13 76
2011 Secondary or high school graduation certificate or equivalent or less 73 18 9 0 0 0 0 91 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 20 0 25 15 0 0 60 40 20
2011 Bachelor's degree 37 38 8 13 5 0 0 75 17 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 36 7 7 0 0 0 86 7 59

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 47 53 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 26 6 0 6 0 0 88 6 17
2017 Bachelor's degree 49 27 9 11 3 1 0 77 14 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 49 1 4 3 0 0 92 6 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 34 4 12 4 0 0 79 17 24
2014 Bachelor's degree 39 27 10 16 8 0 0 67 23 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 43 7 5 8 0 0 80 13 76
2011 Secondary or high school graduation certificate or equivalent or less 54 36 0 9 0 0 0 91 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 30 0 25 5 0 0 70 30 20
2011 Bachelor's degree 37 41 9 9 3 0 0 78 13 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 39 3 5 2 0 0 90 7 59

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 67 33 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 37 0 5 0 0 0 95 5 17
2017 Bachelor's degree 53 34 5 7 1 0 0 87 8 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 40 6 1 0 1 0 92 1 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 37 0 4 13 0 0 83 17 24
2014 Bachelor's degree 38 40 9 5 8 0 0 78 13 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 38 4 14 4 0 0 78 18 76

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 67 33 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 49 0 0 0 0 0 100 0 17
2017 Bachelor's degree 47 28 7 13 5 0 0 75 18 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 38 11 10 3 1 0 76 13 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 33 4 4 16 0 0 75 21 24
2014 Bachelor's degree 30 33 8 13 17 0 0 62 30 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 33 13 13 16 0 0 58 29 76
2011 Secondary or high school graduation certificate or equivalent or less 55 28 0 9 9 0 0 82 18 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 35 0 5 10 0 0 85 15 20
2011 Bachelor's degree 35 32 6 15 13 0 0 66 28 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 43 12 7 7 0 0 75 14 59

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 33 0 0 0 0 23 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 16 6 11 0 0 9 82 12 17
2017 Bachelor's degree 31 31 7 13 8 1 9 69 23 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 28 15 14 12 4 7 55 28 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 20 4 21 25 8 0 46 50 24
2014 Bachelor's degree 31 23 9 11 20 1 6 57 33 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 29 6 19 21 0 10 48 45 76
2011 Secondary or high school graduation certificate or equivalent or less 36 27 9 0 19 0 9 70 21 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 35 5 0 15 0 10 77 17 20
2011 Bachelor's degree 18 43 11 10 14 0 4 64 25 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 24 10 21 17 0 7 49 40 59

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 40 13 0 0 0 0 87 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 29 11 5 11 0 0 73 16 18
2017 Bachelor's degree 29 48 3 19 1 0 0 77 20 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 43 14 10 3 1 0 73 13 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 54 4 0 13 0 0 83 13 24
2014 Bachelor's degree 33 34 10 14 9 0 0 67 23 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 45 14 16 5 0 0 65 21 76
2011 Secondary or high school graduation certificate or equivalent or less 64 27 0 0 9 0 0 91 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 20 10 15 15 0 0 60 30 20
2011 Bachelor's degree 30 42 8 12 8 0 0 72 20 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 46 10 5 7 0 0 78 12 59

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 27 13 14 0 0 0 73 14 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 16 19 5 0 0 0 76 5 18
2017 Bachelor's degree 23 46 10 14 8 0 0 69 21 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 44 14 6 6 4 0 73 13 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 30 4 8 12 0 0 75 21 24
2014 Bachelor's degree 24 28 19 14 15 0 0 52 29 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 29 24 16 16 0 0 45 31 76
2011 Secondary or high school graduation certificate or equivalent or less 36 36 9 9 9 0 0 73 18 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 32 5 10 16 0 0 68 26 19
2011 Bachelor's degree 16 53 8 12 11 0 0 68 24 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 42 17 12 2 0 0 69 14 58

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 34 14 0 0 0 0 86 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 51 16 5 5 0 0 73 10 18
2017 Bachelor's degree 26 38 12 15 8 0 0 64 23 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 37 16 13 4 1 0 67 17 76

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 40 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 37 19 0 0 0 0 81 0 18
2017 Bachelor's degree 48 34 6 8 2 1 0 83 11 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 37 4 8 3 0 0 86 10 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 34 8 8 4 0 0 79 12 24
2014 Bachelor's degree 48 32 11 3 6 0 0 80 9 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 35 8 6 5 0 0 80 12 76
2011 Secondary or high school graduation certificate or equivalent or less 45 27 9 18 0 0 0 73 18 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 65 15 5 0 15 0 0 80 15 20
2011 Bachelor's degree 48 34 6 7 6 0 0 82 12 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 37 7 7 2 0 0 85 9 59

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 13 7 7 0 0 0 86 7 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 65 5 19 0 11 0 0 70 11 18
2017 Bachelor's degree 30 39 6 18 7 0 0 69 24 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 47 11 9 9 1 0 71 18 76

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 74 26 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 46 5 6 0 0 0 89 6 18
2017 Bachelor's degree 49 33 14 5 0 0 0 81 5 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 36 11 5 0 1 0 83 5 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 26 12 0 0 0 0 88 0 24
2014 Bachelor's degree 57 26 11 4 1 1 0 84 5 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 35 6 5 1 0 0 87 7 76
2011 Secondary or high school graduation certificate or equivalent or less 63 37 0 0 0 0 0 100 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 16 11 0 5 0 0 84 5 19
2011 Bachelor's degree 44 42 7 3 3 0 0 86 7 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 37 10 7 0 0 0 83 7 59

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 67 33 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 64 25 0 6 5 0 0 89 11 18
2017 Bachelor's degree 37 41 6 13 3 0 0 78 16 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 39 12 12 4 3 0 72 16 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 38 4 4 17 0 0 75 21 24
2014 Bachelor's degree 28 34 6 22 10 0 0 62 32 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 39 13 19 5 0 0 62 25 76
2011 Secondary or high school graduation certificate or equivalent or less 55 27 0 9 9 0 0 82 18 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 40 5 0 10 0 5 84 11 20
2011 Bachelor's degree 30 43 8 10 9 0 0 73 19 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 44 15 3 2 0 0 79 5 59

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 81 19 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 46 6 6 0 0 0 89 6 18
2017 Bachelor's degree 41 34 10 12 3 0 0 75 15 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 38 12 11 4 1 0 72 16 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 41 4 8 13 0 0 75 21 24
2014 Bachelor's degree 34 25 14 17 10 0 0 59 27 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 25 20 20 16 0 0 45 35 76

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 80 20 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 37 8 0 6 0 0 86 6 18
2017 Bachelor's degree 39 31 12 13 5 0 0 71 18 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 39 18 10 5 0 1 66 16 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 25 4 4 25 0 0 67 29 24
2014 Bachelor's degree 33 31 9 10 17 0 0 64 27 77
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 34 12 14 18 0 1 55 33 76
2011 Secondary or high school graduation certificate or equivalent or less 36 36 18 0 0 9 0 80 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 25 5 15 10 0 0 70 25 20
2011 Bachelor's degree 30 46 6 15 3 0 0 76 18 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 48 14 7 3 0 0 76 10 59

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 74 26 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 26 14 11 5 0 0 70 16 18
2017 Bachelor's degree 43 27 22 7 1 0 0 70 8 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 35 12 9 4 1 0 74 13 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 34 4 4 8 0 0 83 13 24
2014 Bachelor's degree 33 34 16 10 6 0 0 67 16 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 50 15 12 8 0 0 66 19 76
2011 Secondary or high school graduation certificate or equivalent or less 63 27 9 0 0 0 0 91 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 30 0 10 15 0 0 75 25 20
2011 Bachelor's degree 36 40 5 8 10 0 0 76 18 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 38 7 3 5 0 0 85 8 59

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 43 7 7 0 0 0 86 7 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 38 17 0 0 0 0 83 0 18
2017 Bachelor's degree 30 39 19 8 3 0 0 70 12 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 37 19 10 7 1 0 64 16 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 8 29 8 17 0 0 46 25 24
2014 Bachelor's degree 27 35 19 9 10 0 0 62 20 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 47 17 11 11 0 0 62 21 76
2011 Secondary or high school graduation certificate or equivalent or less 27 27 9 36 0 0 0 54 36 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 30 25 5 5 0 0 65 10 20
2011 Bachelor's degree 18 37 27 13 4 0 0 55 18 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 38 25 10 7 0 0 58 17 59

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 24 30 0 23 24 0 0 46 54 13
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 6 18 35 26 10 6 0 38 25 17
2017 Bachelor's degree 11 20 43 14 9 1 2 24 32 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 24 50 10 1 1 1 12 37 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 45 21 8 8 0 0 17 62 24
2014 Bachelor's degree 16 25 40 15 2 1 0 18 42 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 30 37 4 4 0 1 8 55 76
2011 Secondary or high school graduation certificate or equivalent or less 0 28 36 27 0 0 9 30 31 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 20 45 10 10 0 0 20 35 20
2011 Bachelor's degree 11 29 37 16 4 0 2 21 41 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 26 34 19 3 0 2 22 44 59

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 16 22 0 31 23 8 0 59 41 13
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 6 35 22 15 17 6 0 34 43 17
2017 Bachelor's degree 23 18 27 18 13 0 2 32 41 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 25 24 19 4 3 1 24 52 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 25 25 9 21 0 0 30 45 24
2014 Bachelor's degree 16 30 31 12 5 4 1 18 49 77
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 30 28 9 5 0 1 15 57 76
2011 Secondary or high school graduation certificate or equivalent or less 0 9 36 27 0 28 0 37 13 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 15 35 15 20 0 0 35 30 20
2011 Bachelor's degree 11 19 27 20 18 1 3 40 32 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 8 36 29 7 2 3 37 25 59

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 0 23 34 43 0 0 0 43 23 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22 17 43 12 6 0 58 24 17
2017 Bachelor's degree 20 19 34 13 11 2 1 25 40 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 21 33 9 3 4 2 13 52 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 25 29 17 0 4 4 18 50 24
2014 Bachelor's degree 29 23 21 15 6 2 3 23 55 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 30 13 7 2 0 3 8 78 76
2011 Secondary or high school graduation certificate or equivalent or less 9 18 54 18 0 0 0 18 28 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 35 30 0 10 0 0 10 60 20
2011 Bachelor's degree 20 18 29 19 10 1 2 30 40 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 32 27 12 7 0 2 19 54 59

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 8 22 7 39 23 0 0 62 31 13
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 17 17 31 29 6 0 64 18 17
2017 Bachelor's degree 10 19 38 22 9 1 1 31 30 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 26 40 18 5 3 0 23 35 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 29 17 13 21 0 0 34 50 24
2014 Bachelor's degree 16 23 28 25 6 1 0 32 40 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 25 33 12 1 0 4 14 52 76
2011 Secondary or high school graduation certificate or equivalent or less 28 9 28 27 0 0 9 29 40 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 25 40 10 5 0 0 15 45 20
2011 Bachelor's degree 19 21 31 18 8 0 2 26 42 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 25 31 13 8 0 0 22 48 59

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 16 22 23 9 29 0 0 39 38 13
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 6 27 35 11 15 5 0 28 35 18
2017 Bachelor's degree 17 26 26 12 11 2 5 26 46 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 24 27 20 4 3 4 25 45 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 16 12 13 17 0 0 29 58 24
2014 Bachelor's degree 20 26 31 19 2 1 1 21 47 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 25 18 14 3 1 3 18 63 76
2011 Secondary or high school graduation certificate or equivalent or less 18 9 18 36 0 9 9 44 34 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 20 30 15 5 0 0 20 50 20
2011 Bachelor's degree 13 27 26 17 13 1 3 32 41 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 24 27 10 12 3 7 25 45 59

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 16 21 15 24 15 8 0 43 41 13
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 30 11 16 11 5 0 28 60 18
2017 Bachelor's degree 16 25 28 13 11 4 3 26 44 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 24 17 17 7 7 1 26 56 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 12 34 29 9 0 0 38 29 24
2014 Bachelor's degree 13 17 35 20 12 2 1 33 31 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 22 35 18 7 0 4 26 38 76
2011 Secondary or high school graduation certificate or equivalent or less 0 27 9 27 18 9 9 55 34 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 20 30 25 10 5 0 37 31 20
2011 Bachelor's degree 9 16 21 27 18 3 6 50 27 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 5 10 19 44 14 2 7 63 17 59

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 0 15 47 14 16 7 0 32 17 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 17 46 21 11 6 0 33 18 17
2017 Bachelor's degree 18 19 32 20 6 2 3 27 38 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 31 31 13 5 3 1 19 48 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 24 30 17 4 4 0 22 47 24
2014 Bachelor's degree 18 23 38 10 7 4 1 17 42 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 26 20 9 3 3 4 12 66 76
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 100 0 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 73 21 5 0 0 0 0 95 0 18
2017 Bachelor's degree 82 9 2 2 2 0 2 93 4 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 73 9 10 3 2 0 4 85 4 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 79 8 0 9 0 0 4 91 9 24
2014 Bachelor's degree 83 5 2 3 4 0 4 91 7 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 79 8 5 1 0 0 7 93 1 76
2011 Secondary or high school graduation certificate or equivalent or less 63 19 0 0 9 9 0 90 10 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 70 15 5 5 5 0 0 85 10 20
2011 Bachelor's degree 71 19 2 1 3 1 2 93 5 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 15 5 3 2 0 0 90 5 59

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 66 14 0 0 0 13 7 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 38 5 0 5 13 0 88 6 18
2017 Bachelor's degree 32 29 14 9 10 5 1 65 20 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 35 16 8 6 4 5 67 15 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 21 12 16 8 9 4 58 28 24
2014 Bachelor's degree 27 26 20 13 12 1 0 54 26 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 27 8 17 15 1 4 59 33 76

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 80 14 0 6 0 0 0 94 6 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 46 5 0 5 0 0 90 5 18
2017 Bachelor's degree 41 29 4 16 7 1 1 72 24 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 34 9 5 6 1 0 80 11 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 21 12 13 8 0 0 67 21 24
2014 Bachelor's degree 36 28 4 13 15 3 1 67 29 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 20 9 14 15 0 0 62 29 76

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 65 22 0 7 6 0 0 87 13 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 51 6 11 0 5 0 83 11 18
2017 Bachelor's degree 41 27 9 14 7 2 0 69 21 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 39 10 10 4 1 0 76 14 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 17 12 8 13 4 0 65 22 24
2014 Bachelor's degree 27 39 6 11 14 3 0 68 26 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 31 8 17 15 1 0 60 32 76
2011 Secondary or high school graduation certificate or equivalent or less 54 28 9 0 0 9 0 90 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 25 15 15 10 0 0 60 25 20
2011 Bachelor's degree 36 34 9 16 6 0 0 70 21 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 47 7 5 5 0 2 83 11 59

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 66 6 0 7 6 14 0 85 15 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 26 6 12 0 5 0 81 13 17
2017 Bachelor's degree 38 24 9 17 5 7 0 66 24 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 30 14 10 5 8 0 69 16 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 33 8 8 21 17 0 55 35 24
2014 Bachelor's degree 33 19 13 14 18 4 0 53 33 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 17 6 22 18 5 3 49 44 76
2011 Secondary or high school graduation certificate or equivalent or less 27 46 18 0 0 9 0 80 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 15 15 20 10 5 0 52 32 20
2011 Bachelor's degree 35 29 7 12 10 7 0 69 24 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 37 8 9 3 5 2 78 13 59

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 52 7 7 7 6 21 0 74 17 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 23 17 18 0 31 0 50 26 17
2017 Bachelor's degree 21 23 12 11 17 12 4 53 33 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 30 27 12 5 13 4 48 20 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 29 13 8 17 21 0 53 31 24
2014 Bachelor's degree 18 23 21 16 13 8 1 45 32 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 20 21 20 14 4 3 41 36 76

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 22 0 6 0 0 0 94 6 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 78 6 6 11 0 0 0 84 11 17
2017 Bachelor's degree 49 32 4 13 2 0 0 81 15 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 31 6 4 4 0 0 87 8 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 33 8 17 4 0 0 71 21 24
2014 Bachelor's degree 42 38 4 12 4 0 0 80 16 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 36 8 10 5 0 0 77 16 76
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 27 14 0 0 0 0 86 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 35 5 5 0 0 0 90 5 18
2017 Bachelor's degree 43 31 9 12 4 1 0 74 16 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 43 10 4 2 3 1 84 6 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 30 0 4 8 0 0 88 12 24
2014 Bachelor's degree 28 38 15 11 9 0 0 66 19 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 26 12 10 13 0 1 64 24 76
2011 Secondary or high school graduation certificate or equivalent or less 64 18 9 0 9 0 0 81 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 30 5 15 15 0 0 65 30 20
2011 Bachelor's degree 31 35 15 10 7 1 1 68 17 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 34 8 15 2 0 0 75 17 59

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 86 7 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 66 29 5 0 0 0 0 95 0 18
2017 Bachelor's degree 52 22 11 7 5 1 1 76 12 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 30 5 5 1 3 1 88 7 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 21 4 4 8 0 0 83 13 24
2014 Bachelor's degree 39 31 13 8 9 1 0 71 17 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 27 7 10 9 1 1 73 20 76
2011 Secondary or high school graduation certificate or equivalent or less 63 18 9 0 9 0 0 81 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 15 10 5 15 5 5 67 22 20
2011 Bachelor's degree 42 31 11 4 10 1 1 74 15 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 26 10 7 5 3 0 77 12 59

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 80 20 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 46 5 5 0 0 0 90 5 18
2017 Bachelor's degree 47 28 11 10 3 0 0 76 13 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 36 9 10 1 0 1 79 11 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 29 0 4 12 0 0 83 17 24
2014 Bachelor's degree 35 31 9 11 13 1 0 67 24 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 30 14 12 9 0 1 64 21 76
2011 Secondary or high school graduation certificate or equivalent or less 45 36 9 0 9 0 0 81 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 20 5 15 10 5 0 68 27 20
2011 Bachelor's degree 41 29 14 8 9 0 0 69 17 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 28 8 7 7 0 0 78 14 58

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 100 0 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 84 11 0 0 0 5 0 100 0 18
2017 Bachelor's degree 84 8 0 1 3 1 2 95 5 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 80 8 5 0 1 0 5 93 1 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 83 9 0 4 0 0 4 95 5 24
2014 Bachelor's degree 78 9 1 1 5 0 5 92 7 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 83 8 1 0 1 0 6 97 1 76
2011 Secondary or high school graduation certificate or equivalent or less 73 9 0 9 0 9 0 90 10 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 75 5 5 10 5 0 0 80 15 20
2011 Bachelor's degree 84 10 1 2 1 0 1 95 3 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 77 14 5 2 0 0 2 93 2 57

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 20 0 0 0 0 7 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 10 6 0 6 5 6 87 6 18
2017 Bachelor's degree 38 27 11 8 6 5 6 73 15 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 33 6 10 4 1 0 80 14 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 25 8 8 9 8 8 70 20 24
2014 Bachelor's degree 38 13 11 15 14 5 4 56 31 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 22 12 13 15 3 4 57 29 76
2011 Secondary or high school graduation certificate or equivalent or less 64 18 9 9 0 0 0 82 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 30 0 10 5 5 0 84 16 20
2011 Bachelor's degree 38 25 6 13 11 2 4 68 26 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 15 26 17 9 5 0 46 27 59

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 27 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 69 26 0 5 0 0 0 95 5 18
2017 Bachelor's degree 42 33 10 10 5 0 0 76 15 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 23 6 7 2 4 1 83 11 76

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 28 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 81 19 0 0 0 0 0 100 0 18
2017 Bachelor's degree 56 22 11 5 4 1 1 79 10 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 26 12 3 2 3 1 82 5 76

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 19 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 71 25 0 5 0 0 0 95 5 18
2017 Bachelor's degree 49 26 8 14 3 0 0 75 17 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 32 11 6 4 1 1 78 10 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 25 8 0 8 0 0 83 8 24
2014 Bachelor's degree 41 24 10 12 12 0 0 66 24 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 26 8 10 12 0 1 69 23 76
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Bachelor's degree 57 6 12 6 12 0 7 68 19 16
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 37 4 4 4 5 4 87 8 24
2014 Bachelor's degree 48 29 11 11 0 0 0 77 11 17
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 21 11 20 12 4 4 53 35 25

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 37 13 0 0 7 0 86 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 26 11 6 0 5 0 82 6 18
2017 Bachelor's degree 36 30 12 9 7 6 0 70 18 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 35 16 11 4 6 0 67 16 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 12 16 13 13 8 0 55 28 24
2014 Bachelor's degree 17 36 10 22 10 5 0 56 34 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 26 17 22 13 4 0 45 37 76
2011 Secondary or high school graduation certificate or equivalent or less 36 27 18 0 9 9 0 70 10 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 15 15 15 25 5 0 42 42 20
2011 Bachelor's degree 21 25 18 23 8 4 0 48 33 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 33 17 8 7 5 0 65 16 58

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 36 43 14 0 0 7 0 85 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 41 11 6 0 0 0 83 6 18
2017 Bachelor's degree 37 26 12 17 5 3 0 65 22 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 31 14 17 9 4 0 58 27 75
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 25 16 12 13 0 0 59 25 24
2014 Bachelor's degree 15 31 22 13 16 3 0 48 30 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 23 14 18 24 4 0 41 44 76
2011 Secondary or high school graduation certificate or equivalent or less 18 36 18 18 0 9 0 60 20 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 35 5 15 30 0 0 50 45 20
2011 Bachelor's degree 28 28 9 21 11 1 1 58 33 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 41 12 20 3 0 0 64 24 59

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 35 44 14 7 0 0 0 79 7 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 56 11 16 0 0 0 73 16 18
2017 Bachelor's degree 26 32 10 18 8 6 0 61 28 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 18 20 28 13 6 0 35 43 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 25 20 21 8 4 0 48 30 24
2014 Bachelor's degree 9 23 18 26 19 6 0 34 48 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 21 13 34 20 3 0 31 55 76
2011 Secondary or high school graduation certificate or equivalent or less 28 27 9 9 9 18 0 66 22 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 20 20 15 25 5 0 37 42 20
2011 Bachelor's degree 16 36 14 15 17 1 1 53 33 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 37 19 19 5 3 0 56 25 59

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 67 20 0 13 0 0 0 87 13 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 30 5 6 0 5 0 88 6 18
2017 Bachelor's degree 39 28 10 8 9 6 0 72 18 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 27 14 15 6 4 0 63 23 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 16 16 8 17 0 0 59 25 24
2014 Bachelor's degree 18 34 10 10 23 5 0 55 35 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 16 14 17 18 10 0 45 39 76
2011 Secondary or high school graduation certificate or equivalent or less 37 18 9 18 0 18 0 67 22 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 20 15 15 20 5 0 47 37 20
2011 Bachelor's degree 18 37 9 17 13 5 1 58 32 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 34 14 17 5 7 0 61 24 59

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 51 28 7 7 0 7 0 85 7 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 31 10 21 6 0 0 63 27 18
2017 Bachelor's degree 27 27 14 23 8 1 0 55 31 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 33 13 23 8 3 0 55 31 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 34 12 20 17 0 0 51 37 24
2014 Bachelor's degree 8 26 9 24 27 7 0 36 55 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 26 12 29 20 3 0 38 50 76
2011 Secondary or high school graduation certificate or equivalent or less 19 18 18 18 9 18 0 45 33 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 45 15 10 20 0 0 55 30 20
2011 Bachelor's degree 19 35 15 13 18 0 0 54 32 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 36 7 29 9 2 0 55 38 59
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 79 15 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 78 17 5 0 0 0 0 95 0 18
2017 Bachelor's degree 33 45 11 10 1 0 0 77 11 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 43 10 5 6 0 0 79 11 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 37 8 12 0 0 0 80 12 24
2014 Bachelor's degree 24 45 13 9 8 3 0 70 17 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 41 15 8 4 1 0 73 12 76
2011 Secondary or high school graduation certificate or equivalent or less 18 55 28 0 0 0 0 72 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 25 5 15 15 0 0 65 30 20
2011 Bachelor's degree 37 41 7 14 2 0 0 77 16 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 39 10 14 3 0 0 73 17 59

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 66 14 7 6 0 7 0 86 7 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 74 21 5 0 0 0 0 95 0 18
2017 Bachelor's degree 57 30 5 4 1 2 0 89 5 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 31 7 0 1 3 0 92 1 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 20 12 0 4 0 0 84 4 24
2014 Bachelor's degree 39 40 9 4 5 3 0 82 9 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 35 6 4 5 3 0 84 10 76
2011 Secondary or high school graduation certificate or equivalent or less 18 18 46 0 0 18 0 44 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 30 10 0 5 0 0 85 5 20
2011 Bachelor's degree 40 37 6 10 2 4 0 81 13 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 42 10 2 2 2 0 86 3 59

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 27 7 6 0 0 0 87 6 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 26 6 14 0 0 6 79 15 18
2017 Bachelor's degree 50 22 10 12 4 2 0 73 17 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 37 11 5 6 0 1 77 11 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 29 8 16 8 0 0 67 25 24
2014 Bachelor's degree 37 34 9 9 8 3 1 74 17 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 33 5 13 9 3 0 72 23 76
2011 Secondary or high school graduation certificate or equivalent or less 45 18 9 0 9 18 0 78 12 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 10 5 10 15 5 5 67 28 20
2011 Bachelor's degree 34 24 18 9 10 5 1 61 20 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 41 17 12 7 0 0 64 19 59

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 13 7 13 0 14 0 77 15 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 27 14 0 0 0 6 85 0 18
2017 Bachelor's degree 46 27 17 5 3 2 0 74 8 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 45 10 6 1 1 2 82 8 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 21 8 20 4 0 0 67 24 24
2014 Bachelor's degree 31 32 17 14 5 0 0 63 19 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 38 12 12 8 1 0 68 20 76
2011 Secondary or high school graduation certificate or equivalent or less 18 27 9 18 9 18 0 56 33 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 35 15 25 10 0 0 50 35 20
2011 Bachelor's degree 13 42 16 13 10 4 1 58 25 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 44 15 15 3 8 0 63 20 59

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 37 7 6 0 0 0 87 6 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 5 16 0 27 8 11 47 34 18
2017 Bachelor's degree 24 16 21 19 13 4 3 43 35 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 23 21 16 11 8 5 45 31 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 17 17 8 37 8 0 32 49 24
2014 Bachelor's degree 9 15 16 23 24 9 4 27 54 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 12 17 22 30 6 1 24 57 76
2011 Secondary or high school graduation certificate or equivalent or less 28 18 9 0 18 18 9 62 25 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 10 10 0 30 15 5 50 37 20
2011 Bachelor's degree 11 15 18 19 14 14 9 34 43 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 14 27 17 12 17 2 31 36 59

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 87 7 0 0 0 0 6 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 28 5 5 0 5 0 89 5 18
2017 Bachelor's degree 76 16 5 0 1 1 1 94 1 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 65 18 5 4 2 2 4 89 6 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 71 12 0 4 4 0 8 91 9 24
2014 Bachelor's degree 72 14 4 4 4 0 3 88 8 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 64 18 5 4 0 3 7 90 4 76

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 94 0 0 0 0 6 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 73 21 6 0 0 0 0 94 0 18
2017 Bachelor's degree 78 12 2 1 1 5 0 95 2 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 70 9 4 7 0 5 5 88 7 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 78 13 0 9 0 0 0 91 9 23
2014 Bachelor's degree 73 10 4 4 1 7 1 91 5 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 68 10 7 4 3 3 6 85 7 76
2011 Secondary or high school graduation certificate or equivalent or less 54 18 18 9 0 0 0 73 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 15 10 5 5 10 0 78 11 20
2011 Bachelor's degree 74 13 3 2 3 4 0 91 6 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 64 22 9 0 0 3 2 91 0 58

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 37 29 7 13 0 14 0 77 15 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 27 11 6 11 0 6 71 17 18
2017 Bachelor's degree 23 32 12 22 8 1 1 56 31 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 27 13 22 10 3 0 54 33 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 17 17 20 21 0 0 42 41 24
2014 Bachelor's degree 8 39 15 13 24 1 0 47 38 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 28 9 36 17 0 0 38 53 76
2011 Secondary or high school graduation certificate or equivalent or less 9 64 9 0 9 9 0 80 10 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 25 10 5 20 10 0 61 28 20
2011 Bachelor's degree 25 32 15 17 9 1 0 58 27 87
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 37 17 17 2 2 0 63 19 59

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 22 51 0 6 7 7 7 85 15 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 37 17 6 24 0 6 50 32 18
2017 Bachelor's degree 17 26 8 25 19 3 1 45 46 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 26 8 18 24 5 0 48 44 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 17 12 13 37 12 0 29 57 24
2014 Bachelor's degree 9 15 14 19 38 4 1 25 60 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 11 8 31 39 0 4 18 74 76
2011 Secondary or high school graduation certificate or equivalent or less 0 36 28 9 18 9 0 40 30 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 25 10 5 45 5 0 37 53 20
2011 Bachelor's degree 10 29 18 19 17 1 6 42 38 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 19 15 25 15 5 0 41 43 59

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 34 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 41 17 0 5 5 0 77 5 18
2017 Bachelor's degree 34 27 21 14 2 2 0 62 16 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 48 14 12 5 4 0 68 18 76

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 81 19 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 72 17 6 0 0 6 0 94 0 18
2017 Bachelor's degree 50 33 12 3 1 2 0 84 4 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 43 7 0 2 5 0 90 3 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 24 17 0 0 0 0 83 0 24
2014 Bachelor's degree 33 38 19 3 4 4 0 73 7 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 35 8 5 1 8 0 84 7 76

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 81 19 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 30 0 6 0 5 0 94 6 18
2017 Bachelor's degree 39 44 10 4 3 0 0 83 7 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 46 9 8 2 0 0 81 10 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 16 13 4 8 0 0 75 12 24
2014 Bachelor's degree 32 38 11 9 8 3 0 72 17 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 40 16 6 9 3 0 67 16 76
2011 Secondary or high school graduation certificate or equivalent or less 37 18 18 9 9 9 0 60 20 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 25 15 5 15 0 0 65 20 20
2011 Bachelor's degree 40 36 10 7 5 2 0 78 12 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 47 5 5 3 0 0 86 8 59

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 27 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 74 15 11 0 0 0 0 89 0 18
2017 Bachelor's degree 50 33 11 2 4 0 0 83 6 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 42 11 3 3 1 0 83 5 75
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 12 4 17 8 0 0 71 25 24
2014 Bachelor's degree 42 25 16 10 6 0 0 67 17 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 37 13 8 8 0 0 71 16 76
2011 Secondary or high school graduation certificate or equivalent or less 37 36 9 0 9 9 0 80 10 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 16 21 11 10 0 0 58 21 19
2011 Bachelor's degree 46 33 9 6 7 0 0 78 13 88
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 34 10 5 2 0 0 83 7 58

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 34 13 0 0 0 0 87 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 19 5 11 5 0 0 78 16 18
2017 Bachelor's degree 38 23 24 6 8 0 0 61 14 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 39 16 8 11 3 0 64 19 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 21 8 17 16 0 0 59 33 24
2014 Bachelor's degree 15 34 25 10 15 0 0 50 25 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 25 19 25 15 1 0 41 40 76
2011 Secondary or high school graduation certificate or equivalent or less 18 36 36 9 0 0 0 55 9 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 20 10 20 15 0 0 55 35 20
2011 Bachelor's degree 28 35 16 7 14 1 0 64 21 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 34 13 14 7 2 0 66 21 59

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 33 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 29 5 11 5 0 0 78 16 18
2017 Bachelor's degree 36 28 21 11 3 0 0 64 14 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 41 14 11 9 1 0 65 20 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 29 4 16 17 0 0 63 33 24
2014 Bachelor's degree 13 38 21 11 16 0 0 51 28 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 25 19 27 13 0 0 40 41 76
2011 Secondary or high school graduation certificate or equivalent or less 21 49 20 10 0 0 0 70 10 10
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 25 15 10 20 0 0 55 30 20
2011 Bachelor's degree 29 36 11 10 14 0 0 65 24 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 34 13 14 3 0 0 69 17 59

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 19 0 14 6 0 0 80 20 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 11 24 0 16 5 6 54 18 18
2017 Bachelor's degree 19 22 26 18 13 2 0 41 32 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 17 24 19 16 1 0 40 35 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 4 12 29 17 0 0 42 46 24
2014 Bachelor's degree 13 23 24 11 27 4 0 37 39 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 12 21 21 29 4 1 26 52 76
2011 Secondary or high school graduation certificate or equivalent or less 18 36 18 0 9 18 0 66 12 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 10 10 10 30 0 0 50 40 20
2011 Bachelor's degree 17 35 16 10 21 1 0 52 32 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 32 14 12 14 5 0 59 27 59
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 23 29 48 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 27 51 18
2017 Bachelor's degree 40 23 37 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 25 42 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 4 62 24
2014 Bachelor's degree 47 16 37 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 16 38 76
2011 Secondary or high school graduation certificate or equivalent or less 19 27 55 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 35 25 20
2011 Bachelor's degree 39 26 35 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 30 36 59

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Bachelor's degree 3 21 45 0 25 5 38
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 8 53 19 9 0 25
2014 Bachelor's degree 3 11 66 12 9999 8 36
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11 63 26 9999 0 35
2011 Bachelor's degree 3 14 46 23 9999 14 35
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 20 55 15 9999 10 20
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Bachelor's degree 24 76 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 73 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 75 24
2014 Bachelor's degree 27 73 77
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 70 76

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 91 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 74 21
2014 Bachelor's degree 77 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 74 23

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 21
2014 Bachelor's degree 0 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 23

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 21
2014 Bachelor's degree 0 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 23

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 45 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 21
2014 Bachelor's degree 34 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 23

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 57 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 21
2014 Bachelor's degree 52 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 70 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 21
2014 Bachelor's degree 43 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 23

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 47 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 21
2014 Bachelor's degree 38 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 23

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 30 23
2014 Bachelor's degree 43 21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 60 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 21
2014 Bachelor's degree 53 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 23

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 21 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 21
2014 Bachelor's degree 24 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 21
2014 Bachelor's degree 0 21

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 21

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 56 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 21
2014 Bachelor's degree 48 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 23

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 31 23

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 21

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 33 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 21
2014 Bachelor's degree 52 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 23

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 26 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 23

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 21 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 23

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 23
2014 Bachelor's degree 0 21

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 40 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 21
2014 Bachelor's degree 34 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 23

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 26 22
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 21

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 20

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 31 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 20
2014 Bachelor's degree 38 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 63 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 20
2014 Bachelor's degree 48 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 21

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 20
2014 Bachelor's degree 0 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 55 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 64 20
2014 Bachelor's degree 62 21
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 20

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 20
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 21

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Bachelor's degree 85 15 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 90 10 21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 37 14 7 0 0 43 0 88 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 28 16 5 0 6 8 76 6 18
2017 Bachelor's degree 20 16 17 9 10 25 3 50 27 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 17 25 10 10 19 4 41 27 74
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 16 21 4 17 17 4 47 26 24
2014 Bachelor's degree 9 21 24 10 14 20 2 39 30 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 19 18 11 18 17 1 42 36 76

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 67 27 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 16 11 6 0 0 0 84 6 18
2017 Bachelor's degree 32 26 18 11 7 5 1 62 19 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 37 16 10 4 6 0 68 14 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 38 8 13 4 4 0 74 17 24
2014 Bachelor's degree 22 25 22 11 11 8 1 51 25 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 21 21 4 15 13 0 55 21 76
2011 Secondary or high school graduation certificate or equivalent or less 27 37 9 0 0 27 0 87 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 20 10 5 20 10 0 61 28 20
2011 Bachelor's degree 30 24 22 8 3 11 1 62 13 87
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 31 22 8 3 12 0 62 13 59
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 52 19 0 0 0 14 16 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 56 5 0 0 0 11 94 0 18
2017 Bachelor's degree 28 42 10 6 2 0 12 79 9 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 53 4 1 5 0 13 88 7 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 41 8 0 0 4 4 91 0 24
2014 Bachelor's degree 27 52 5 4 4 0 8 86 8 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 49 4 13 1 0 9 80 16 76
2011 Secondary or high school graduation certificate or equivalent or less 45 45 0 0 0 9 0 100 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 35 5 5 5 5 0 84 11 20
2011 Bachelor's degree 19 53 7 9 0 1 11 82 10 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 41 12 15 2 3 5 69 19 59

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 14 28 0 6 0 30 21 87 13 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 11 16 11 6 13 22 50 25 18
2017 Bachelor's degree 10 16 22 7 6 29 11 42 22 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 17 19 9 2 36 8 45 21 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 21 33 4 0 29 9 40 7 24
2014 Bachelor's degree 4 13 27 6 5 32 13 30 21 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 13 19 10 8 28 14 36 32 76
2011 Secondary or high school graduation certificate or equivalent or less 9 18 28 0 0 18 27 49 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 5 10 25 10 15 20 15 23 39 20
2011 Bachelor's degree 6 14 34 6 1 23 17 32 11 87
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 5 12 24 10 3 37 8 31 25 59

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 51 19 0 0 0 7 23 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 18 5 0 0 5 17 93 0 18
2017 Bachelor's degree 34 25 18 2 0 10 11 74 3 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 31 9 2 0 9 12 85 3 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 29 16 4 4 4 4 73 9 24
2014 Bachelor's degree 25 24 18 10 5 9 10 60 19 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 22 16 10 5 15 7 59 20 76
2011 Secondary or high school graduation certificate or equivalent or less 9 46 27 9 0 9 0 60 10 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 30 15 5 5 15 0 70 12 20
2011 Bachelor's degree 28 28 11 9 3 7 13 70 16 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 21 27 3 3 17 5 57 9 59

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 13 7 0 0 13 23 89 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 25 5 0 0 11 11 93 0 18
2017 Bachelor's degree 25 26 20 5 0 14 11 67 7 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 25 16 7 2 13 11 65 13 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 17 25 0 8 12 4 60 10 24
2014 Bachelor's degree 21 27 14 11 6 11 10 60 22 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 22 22 9 5 23 6 48 21 76
2011 Secondary or high school graduation certificate or equivalent or less 9 36 27 9 0 18 0 55 12 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 25 15 10 10 15 0 59 24 20
2011 Bachelor's degree 21 22 15 16 3 10 12 56 25 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 22 22 7 3 19 5 58 14 59
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 0 100 14
2017 Bachelor's degree 14 86 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 91 76
2014 Bachelor's degree 9 91 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 85 76

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 38 13

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 77 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 91 11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 48 13

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 63 13
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 73 11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 68 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 80 10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Bachelor's degree 93 7 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 14 7 0 0 30 7 89 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 0 16 6 5 22 0 66 14 18
2017 Bachelor's degree 17 12 19 8 6 34 4 48 22 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 22 23 4 0 35 4 55 7 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 8 29 4 4 21 8 47 12 24
2014 Bachelor's degree 10 17 20 5 6 36 5 47 19 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 9 25 1 8 34 6 43 16 76

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 74 19 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 16 11 5 0 11 0 82 5 18
2017 Bachelor's degree 35 27 17 5 5 10 0 70 12 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 42 15 3 0 13 0 80 3 75
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 16 21 4 4 12 0 67 9 24
2014 Bachelor's degree 28 25 18 5 8 17 0 64 15 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 21 22 4 7 18 1 59 13 76
2011 Secondary or high school graduation certificate or equivalent or less 18 28 9 0 0 45 0 84 0 11
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 35 10 15 0 10 0 72 17 20
2011 Bachelor's degree 39 27 10 9 1 13 0 77 12 89
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 32 14 3 2 17 0 77 6 59
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 21 30 16 7 0 0 48 23 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 49 18 0 17 0 0 65 17 17
2017 Bachelor's degree 22 22 22 10 20 2 2 46 31 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 26 25 10 18 3 1 45 29 76

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 32 7 27 7 0 0 59 35 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 44 16 12 12 0 0 60 24 17
2017 Bachelor's degree 19 27 26 15 11 0 2 47 27 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 29 27 19 13 2 1 40 32 76

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 28 31 7 7 0 0 55 14 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 25 16 6 12 0 5 64 19 17
2017 Bachelor's degree 19 34 25 8 11 0 4 54 19 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 26 21 25 9 2 1 43 35 76

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 14 25 20 15 0 0 40 35 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 24 17 10 28 0 6 42 40 18
2017 Bachelor's degree 16 25 24 16 14 1 6 43 31 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 15 25 19 22 2 1 32 42 76

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 58 13 7 7 7 0 7 77 15 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 33 6 0 0 0 6 94 0 18
2017 Bachelor's degree 43 31 11 5 4 0 6 79 10 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 33 19 6 11 2 2 63 17 76

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 37 36 13 14 0 0 0 73 14 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 43 11 11 0 0 0 78 11 18
2017 Bachelor's degree 23 32 23 8 12 0 2 56 20 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 26 25 24 2 2 1 47 28 76

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 35 7 0 0 0 0 93 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 36 11 5 0 0 5 83 6 18
2017 Bachelor's degree 30 34 14 11 6 0 5 67 18 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 27 33 14 5 3 1 45 20 76

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 34 23 7 22 15 0 0 56 37 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 30 17 17 5 5 0 59 23 18
2017 Bachelor's degree 22 23 25 16 12 0 3 46 28 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 20 30 22 10 3 1 36 33 75

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 42 30 14 7 7 0 0 72 14 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 37 12 0 6 5 0 82 6 17
2017 Bachelor's degree 28 24 22 16 7 0 2 53 24 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 30 22 16 11 3 1 49 28 76

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 45 34 13 0 7 0 0 80 7 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 37 16 6 0 0 6 77 6 17
2017 Bachelor's degree 31 22 30 7 6 0 3 55 14 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 33 24 7 8 2 1 60 15 76

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 80 20 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 65 18 12 5 0 0 0 83 5 17
2017 Bachelor's degree 75 13 8 2 1 0 0 89 3 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 24 8 4 5 2 1 83 9 76

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 86 0 14 0 0 0 0 86 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 16 6 5 0 0 5 88 6 18
2017 Bachelor's degree 65 11 7 5 6 2 3 80 12 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 11 12 7 4 2 3 76 12 76

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 81 19 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 66 18 5 6 0 0 5 89 6 17
2017 Bachelor's degree 52 27 9 5 3 0 3 82 9 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 38 4 1 1 2 1 93 3 75

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 63 20 16 0 0 0 0 84 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 28 0 5 0 0 5 95 5 17
2017 Bachelor's degree 52 23 8 10 4 1 1 77 15 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 19 12 6 4 2 3 77 10 76

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 7 0 0 0 0 21 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 73 11 0 0 0 0 17 100 0 17
2017 Bachelor's degree 60 8 3 2 0 1 25 93 3 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 14 4 3 0 2 27 90 4 75

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 85 15 0 0 0 0 0 100 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 22 0 0 0 5 6 100 0 17
2017 Bachelor's degree 71 14 8 0 0 0 6 91 0 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 63 24 3 0 1 2 8 95 1 76

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 57 0 15 14 14 0 0 57 28 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 16 6 18 6 5 6 67 26 17
2017 Bachelor's degree 51 13 13 10 11 0 2 66 21 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 17 11 4 13 3 1 71 18 76

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 63 22 7 8 0 0 0 85 8 13
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 72 6 6 6 6 0 5 81 12 17
2017 Bachelor's degree 48 27 18 2 1 0 4 78 3 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 19 9 2 2 3 4 86 4 76

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 14 32 34 20 0 0 0 46 20 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 45 38 6 11 0 0 45 16 18
2017 Bachelor's degree 11 31 39 9 9 0 0 43 18 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 4 23 47 20 6 0 0 26 27 76

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 0 28 36 15 21 0 0 36 28 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 11 32 35 11 0 0 46 22 18
2017 Bachelor's degree 11 17 44 19 9 0 1 28 28 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 5 24 51 10 8 2 0 18 30 76

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 43 14 0 0 0 0 86 0 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 28 0 15 0 6 0 84 16 17
2017 Bachelor's degree 19 48 19 9 2 2 0 69 11 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 53 17 9 4 7 0 68 14 75

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 29 44 14 14 0 0 0 73 14 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 29 11 11 0 0 0 78 11 18
2017 Bachelor's degree 22 34 19 11 9 4 0 59 21 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 43 15 17 6 4 0 60 25 75
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 72 18
2017 Bachelor's degree 24 76 95
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 82 76
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 75 24
2014 Bachelor's degree 18 82 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 82 76

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Bachelor's degree 65 35 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 59 41 13
2014 Bachelor's degree 65 35 14
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 70 30 14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Bachelor's degree 54 27 12 7 0 0 0 81 7 15
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 30 20 20 10 0 0 50 30 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 42 14 24 7 7 7 0 45 55 14
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 37 11 5 6 6 6 33 67 18
2017 Bachelor's degree 22 21 19 11 22 4 1 23 77 94
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 28 27 6 18 8 1 13 87 76

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 11
2017 Bachelor's degree 39 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 58

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 11
2017 Bachelor's degree 53 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 58

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 11
2017 Bachelor's degree 17 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 58

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 11
2017 Bachelor's degree 53 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 58

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 11
2017 Bachelor's degree 14 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 58

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 11
2017 Bachelor's degree 37 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 58

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 62 28 0 0 10 11
2017 Bachelor's degree 0 48 25 3 5 19 67
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 2 43 25 9 3 18 59

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 45 27 0 10 0 0 63 10 11
2017 Bachelor's degree 26 18 11 19 21 1 5 47 42 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 26 9 23 18 2 9 44 46 60

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 9 26 18 39 0 8 10 62 11
2017 Bachelor's degree 4 10 4 20 58 0 3 15 81 68
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 2 6 5 19 51 7 10 10 84 60
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