2017 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 56 7 12 2 0 0 79 14 48
2017 Language of service - Both English and French 41 44 3 10 3 0 0 85 12 36
2014 Language of service - English only 19 26 2 24 29 0 0 45 52 42
2014 Language of service - Both English and French 26 47 4 13 10 0 0 73 23 30
2011 Language of service - English only 39 47 3 8 3 0 0 87 11 38
2011 Language of service - Both English and French 41 31 9 14 5 0 0 72 19 22

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 12 7 0 0 0 2 93 0 48
2017 Language of service - Both English and French 76 19 0 3 3 0 0 94 6 36
2014 Language of service - English only 64 26 2 0 5 0 2 93 5 42
2014 Language of service - Both English and French 60 27 3 3 6 0 0 87 10 30
2011 Language of service - English only 81 16 3 0 0 0 0 97 0 38
2011 Language of service - Both English and French 59 9 9 9 9 5 0 71 19 22

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 89 6 3 0 0 0 2 97 0 48
2017 Language of service - Both English and French 76 5 5 8 5 0 0 81 14 36
2014 Language of service - English only 74 19 2 0 0 0 5 98 0 42
2014 Language of service - Both English and French 67 17 3 0 13 0 0 84 13 30
2011 Language of service - English only 87 13 0 0 0 0 0 100 0 38
2011 Language of service - Both English and French 64 4 0 14 18 0 0 68 32 22

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 33 3 6 2 0 0 89 8 48
2017 Language of service - Both English and French 58 30 5 8 0 0 0 87 8 36
2014 Language of service - English only 17 24 0 24 36 0 0 40 60 42
2014 Language of service - Both English and French 44 20 7 10 20 0 0 63 29 30
2011 Language of service - English only 45 42 5 3 5 0 0 87 8 38
2011 Language of service - Both English and French 50 27 9 14 0 0 0 77 14 22

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 47 9 16 8 0 0 67 24 48
2017 Language of service - Both English and French 41 32 15 8 3 0 0 74 11 36
2014 Language of service - English only 24 35 7 29 5 0 0 59 33 42
2014 Language of service - Both English and French 30 43 7 13 7 0 0 73 20 30
2011 Language of service - English only 21 56 11 5 8 0 0 76 13 38
2011 Language of service - Both English and French 32 32 9 14 14 0 0 63 28 22

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 40 11 8 0 0 0 81 8 48
2017 Language of service - Both English and French 56 30 9 5 0 0 0 85 5 36
2014 Language of service - English only 33 36 14 12 5 0 0 69 16 42
2014 Language of service - Both English and French 47 27 16 3 7 0 0 74 10 30
2011 Language of service - English only 55 29 5 11 0 0 0 84 11 38
2011 Language of service - Both English and French 45 28 0 23 4 0 0 73 27 22

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 41 2 10 4 0 0 84 14 48
2017 Language of service - Both English and French 64 26 8 3 0 0 0 90 3 36
2014 Language of service - English only 45 31 10 5 9 0 0 76 14 42
2014 Language of service - Both English and French 54 17 3 16 10 0 0 71 26 30
2011 Language of service - English only 49 38 8 3 3 0 0 86 5 37
2011 Language of service - Both English and French 45 23 4 19 9 0 0 68 28 22

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 48 6 2 2 0 0 90 4 48
2017 Language of service - Both English and French 58 37 0 5 0 0 0 95 5 36
2014 Language of service - English only 33 36 2 17 12 0 0 69 29 42
2014 Language of service - Both English and French 37 36 7 10 11 0 0 73 20 30

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 37 17 6 8 2 0 68 15 48
2017 Language of service - Both English and French 54 29 3 8 6 0 0 83 14 36
2014 Language of service - English only 24 38 10 9 19 0 0 62 29 42
2014 Language of service - Both English and French 43 29 10 3 14 0 0 72 17 30
2011 Language of service - English only 34 45 8 11 3 0 0 79 13 38
2011 Language of service - Both English and French 32 37 13 4 14 0 0 69 18 22

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 28 17 18 10 0 0 56 28 48
2017 Language of service - Both English and French 38 26 12 5 8 0 10 72 15 36
2014 Language of service - English only 24 31 10 7 29 0 0 55 36 42
2014 Language of service - Both English and French 13 26 3 23 17 3 14 47 49 30
2011 Language of service - English only 16 40 8 24 13 0 0 55 37 38
2011 Language of service - Both English and French 27 23 14 0 23 0 13 58 27 22

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 37 12 14 2 0 0 72 16 48
2017 Language of service - Both English and French 42 45 3 8 2 0 0 87 10 36
2014 Language of service - English only 29 34 17 14 7 0 0 62 21 42
2014 Language of service - Both English and French 30 40 7 7 16 0 0 71 23 30
2011 Language of service - English only 39 45 8 5 3 0 0 84 8 38
2011 Language of service - Both English and French 32 32 5 9 23 0 0 63 32 22

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 31 20 18 12 2 0 48 31 48
2017 Language of service - Both English and French 41 44 10 5 0 0 0 85 5 36
2014 Language of service - English only 24 26 24 10 17 0 0 50 26 42
2014 Language of service - Both English and French 30 19 30 14 7 0 0 49 21 30
2011 Language of service - English only 19 57 8 11 5 0 0 76 16 37
2011 Language of service - Both English and French 23 36 9 9 23 0 0 59 32 22

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 30 10 21 10 0 0 59 31 48
2017 Language of service - Both English and French 45 39 5 5 5 0 0 84 10 36

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 37 4 7 4 0 0 85 11 48
2017 Language of service - Both English and French 59 21 7 10 3 0 0 80 13 36
2014 Language of service - English only 50 22 17 0 12 0 0 71 12 42
2014 Language of service - Both English and French 50 36 3 0 11 0 0 86 11 30
2011 Language of service - English only 53 29 8 8 3 0 0 82 11 38
2011 Language of service - Both English and French 45 23 0 14 18 0 0 68 32 22

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 29 14 20 12 0 0 54 32 48
2017 Language of service - Both English and French 48 33 9 8 2 0 0 80 10 36

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 27 13 13 0 0 0 74 13 48
2017 Language of service - Both English and French 56 44 0 0 0 0 0 100 0 36
2014 Language of service - English only 55 29 12 2 0 2 0 86 2 42
2014 Language of service - Both English and French 71 23 3 0 3 0 0 94 3 30
2011 Language of service - English only 49 40 5 3 3 0 0 89 5 37
2011 Language of service - Both English and French 50 23 14 5 9 0 0 73 14 22

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 33 13 19 4 0 0 64 23 48
2017 Language of service - Both English and French 55 35 5 3 2 0 0 90 5 36
2014 Language of service - English only 17 38 17 14 14 0 0 55 28 42
2014 Language of service - Both English and French 37 34 10 13 6 0 0 71 20 30
2011 Language of service - English only 26 55 8 3 8 0 0 81 11 38
2011 Language of service - Both English and French 41 18 4 14 23 0 0 59 37 22

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 17 16 11 0 0 56 27 48
2017 Language of service - Both English and French 50 34 9 8 0 0 0 84 8 36
2014 Language of service - English only 21 24 19 14 21 0 0 45 36 42
2014 Language of service - Both English and French 33 19 10 21 16 0 0 53 37 30

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 36 13 21 6 0 0 60 27 48
2017 Language of service - Both English and French 53 24 15 3 6 0 0 76 8 36
2014 Language of service - English only 26 26 12 10 26 0 0 52 36 42
2014 Language of service - Both English and French 43 23 10 10 14 0 0 66 24 30
2011 Language of service - English only 35 38 5 16 5 0 0 73 22 37
2011 Language of service - Both English and French 31 41 5 9 14 0 0 72 23 22

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 27 19 13 2 0 0 66 15 48
2017 Language of service - Both English and French 55 30 9 3 2 0 0 86 5 36
2014 Language of service - English only 21 46 19 14 0 0 0 67 14 42
2014 Language of service - Both English and French 43 30 11 7 10 0 0 73 16 30
2011 Language of service - English only 50 37 5 3 5 0 0 87 8 38
2011 Language of service - Both English and French 36 36 5 9 14 0 0 72 23 22

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 43 21 8 2 0 0 69 10 48
2017 Language of service - Both English and French 23 48 11 12 6 0 0 71 18 36
2014 Language of service - English only 26 43 19 2 10 0 0 69 12 42
2014 Language of service - Both English and French 33 27 16 10 14 0 0 59 24 30
2011 Language of service - English only 13 42 29 8 8 0 0 55 16 38
2011 Language of service - Both English and French 18 28 27 18 9 0 0 46 27 22

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 24 40 12 2 0 0 14 46 48
2017 Language of service - Both English and French 11 19 37 21 13 0 0 34 30 36
2014 Language of service - English only 36 14 36 5 10 0 0 15 50 42
2014 Language of service - Both English and French 14 44 23 13 6 0 0 19 58 30
2011 Language of service - English only 16 37 34 13 0 0 0 13 52 38
2011 Language of service - Both English and French 18 41 13 4 13 0 9 20 66 22

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 28 21 9 6 3 2 16 61 48
2017 Language of service - Both English and French 14 24 28 18 16 0 0 34 38 36
2014 Language of service - English only 29 24 29 10 7 0 0 17 53 41
2014 Language of service - Both English and French 20 26 30 10 10 3 0 21 48 30
2011 Language of service - English only 13 16 34 21 13 0 3 35 30 38
2011 Language of service - Both English and French 14 14 36 18 9 5 4 30 30 22

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 21 20 6 2 3 0 9 71 48
2017 Language of service - Both English and French 13 27 22 25 12 0 0 37 41 36
2014 Language of service - English only 55 22 17 7 0 0 0 7 76 42
2014 Language of service - Both English and French 36 27 20 13 4 0 0 17 63 30
2011 Language of service - English only 37 24 29 11 0 0 0 11 61 38
2011 Language of service - Both English and French 28 18 31 13 9 0 0 22 46 22

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 26 37 19 0 3 0 19 43 47
2017 Language of service - Both English and French 10 20 34 23 13 0 0 36 30 36
2014 Language of service - English only 33 17 21 24 5 0 0 29 50 42
2014 Language of service - Both English and French 16 24 27 20 6 0 6 28 44 30
2011 Language of service - English only 27 29 13 26 5 0 0 31 56 38
2011 Language of service - Both English and French 41 14 23 4 13 0 4 19 58 22

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 30 28 11 4 3 2 16 55 48
2017 Language of service - Both English and French 16 30 23 14 16 0 0 30 47 36
2014 Language of service - English only 29 28 22 17 5 0 0 21 57 42
2014 Language of service - Both English and French 24 33 10 26 3 0 3 30 59 30
2011 Language of service - English only 18 26 21 21 13 0 0 34 45 38
2011 Language of service - Both English and French 23 23 27 4 9 0 14 16 53 22

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 38 19 6 5 3 0 12 69 47
2017 Language of service - Both English and French 21 24 22 16 16 0 0 33 45 36
2014 Language of service - English only 17 12 45 16 10 0 0 26 29 42
2014 Language of service - Both English and French 0 13 44 27 10 0 6 39 14 30
2011 Language of service - English only 16 10 29 19 21 3 3 42 27 38
2011 Language of service - Both English and French 9 9 27 32 13 0 9 50 20 22

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 34 29 2 4 0 0 6 64 48
2017 Language of service - Both English and French 13 18 22 35 12 0 0 46 31 36
2014 Language of service - English only 40 21 28 7 2 0 0 10 62 42
2014 Language of service - Both English and French 20 40 14 16 6 0 3 23 62 30
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 5 11 0 0 0 4 89 0 48
2017 Language of service - Both English and French 70 13 3 8 6 0 0 84 14 36
2014 Language of service - English only 79 7 2 0 0 0 12 97 0 42
2014 Language of service - Both English and French 67 14 0 3 13 0 3 83 17 30
2011 Language of service - English only 76 18 3 0 0 0 3 97 0 38
2011 Language of service - Both English and French 46 23 5 5 23 0 0 68 27 22

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 29 24 8 14 0 2 53 23 48
2017 Language of service - Both English and French 34 33 11 3 8 6 5 75 13 36
2014 Language of service - English only 36 29 9 14 12 0 0 64 26 42
2014 Language of service - Both English and French 37 23 13 10 14 3 0 62 25 30

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 34 10 17 10 0 0 64 27 48
2017 Language of service - Both English and French 43 39 5 8 5 0 0 82 13 36
2014 Language of service - English only 48 17 7 14 12 2 0 66 27 42
2014 Language of service - Both English and French 41 32 0 10 14 3 0 76 24 30

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 24 14 25 12 0 0 49 37 48
2017 Language of service - Both English and French 31 45 11 10 3 0 0 77 13 36
2014 Language of service - English only 22 38 10 19 10 2 0 61 29 42
2014 Language of service - Both English and French 30 43 6 6 14 0 0 73 20 30
2011 Language of service - English only 31 37 8 18 5 0 0 68 24 38
2011 Language of service - Both English and French 41 28 4 18 9 0 0 68 28 22

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 20 20 25 10 7 0 41 37 48
2017 Language of service - Both English and French 48 34 5 10 0 2 0 84 11 36
2014 Language of service - English only 17 16 7 26 26 5 2 36 57 42
2014 Language of service - Both English and French 34 29 3 7 24 3 0 65 31 30
2011 Language of service - English only 24 34 8 16 13 5 0 61 31 38
2011 Language of service - Both English and French 36 28 9 4 23 0 0 63 28 22

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 17 26 16 25 10 0 25 46 48
2017 Language of service - Both English and French 17 41 8 17 3 9 5 68 23 36
2014 Language of service - English only 12 15 26 31 7 10 0 29 42 42
2014 Language of service - Both English and French 17 24 13 17 16 13 0 47 39 30

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 36 7 8 6 0 0 79 14 48
2017 Language of service - Both English and French 48 33 8 8 3 0 0 81 11 36
2014 Language of service - English only 41 41 5 12 2 0 0 81 14 42
2014 Language of service - Both English and French 46 27 7 6 10 3 0 76 18 30
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 46 13 8 4 2 0 74 13 48
2017 Language of service - Both English and French 63 26 6 5 0 0 0 89 5 36
2014 Language of service - English only 41 26 24 2 7 0 0 67 10 42
2014 Language of service - Both English and French 40 36 13 3 7 0 0 76 11 30
2011 Language of service - English only 29 47 11 10 3 0 0 76 13 38
2011 Language of service - Both English and French 23 36 4 18 18 0 0 59 37 22

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 28 16 8 4 0 0 72 12 48
2017 Language of service - Both English and French 65 24 5 0 3 0 3 92 3 36
2014 Language of service - English only 48 28 10 7 7 0 0 76 14 42
2014 Language of service - Both English and French 60 23 10 3 4 0 0 83 7 30
2011 Language of service - English only 50 27 8 5 11 0 0 76 16 38
2011 Language of service - Both English and French 41 27 14 0 18 0 0 68 18 22

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 37 17 10 2 0 0 71 12 48
2017 Language of service - Both English and French 53 34 5 8 0 0 0 87 8 36
2014 Language of service - English only 41 26 14 14 2 2 0 68 17 42
2014 Language of service - Both English and French 40 39 3 11 6 0 0 80 17 30
2011 Language of service - English only 42 29 8 8 13 0 0 71 21 38
2011 Language of service - Both English and French 36 23 13 9 18 0 0 59 28 22

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 85 6 5 0 0 0 4 95 0 48
2017 Language of service - Both English and French 75 17 0 0 8 0 0 92 8 36
2014 Language of service - English only 79 10 0 0 0 0 12 100 0 42
2014 Language of service - Both English and French 76 14 0 0 10 0 0 90 10 30
2011 Language of service - English only 79 13 5 0 0 0 3 95 0 37
2011 Language of service - Both English and French 59 14 5 14 9 0 0 73 23 22

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 29 9 10 8 0 0 73 18 48
2017 Language of service - Both English and French 44 28 9 3 5 2 9 81 9 36
2014 Language of service - English only 43 21 2 14 12 7 0 69 28 42
2014 Language of service - Both English and French 46 3 17 10 14 3 6 55 26 30
2011 Language of service - English only 42 27 13 10 8 0 0 68 18 38
2011 Language of service - Both English and French 36 22 9 14 9 0 9 65 25 22

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 34 14 8 4 3 0 73 13 48
2017 Language of service - Both English and French 65 28 3 5 0 0 0 92 5 36

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 27 9 8 4 5 0 78 13 48
2017 Language of service - Both English and French 71 19 8 0 0 0 3 92 0 36

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 35 13 12 2 0 0 72 14 48
2017 Language of service - Both English and French 61 29 0 10 0 0 0 90 10 36
2014 Language of service - English only 48 31 9 5 7 0 0 79 12 42
2014 Language of service - Both English and French 60 20 3 6 11 0 0 80 17 30
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 52 23 0 0 7 0 19 92 8 13
2014 Language of service - Both English and French 45 0 9 28 10 0 8 49 42 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 40 6 16 12 5 0 63 30 47
2017 Language of service - Both English and French 50 23 5 11 5 5 0 78 17 36
2014 Language of service - English only 19 26 7 28 14 5 0 48 45 42
2014 Language of service - Both English and French 27 20 24 20 7 3 0 48 28 30
2011 Language of service - English only 29 36 8 16 8 3 0 67 25 38
2011 Language of service - Both English and French 27 23 23 13 14 0 0 50 27 22

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 34 10 18 16 3 0 54 35 48
2017 Language of service - Both English and French 43 38 5 5 5 3 0 84 11 36
2014 Language of service - English only 17 21 14 14 31 2 0 39 46 42
2014 Language of service - Both English and French 17 36 17 13 17 0 0 53 30 30
2011 Language of service - English only 29 39 3 19 11 0 0 68 29 38
2011 Language of service - Both English and French 32 13 13 23 14 0 4 47 39 22

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 25 12 26 22 7 0 35 52 48
2017 Language of service - Both English and French 31 27 8 21 8 5 0 61 31 36
2014 Language of service - English only 12 12 17 24 33 2 0 24 59 42
2014 Language of service - Both English and French 7 33 24 26 7 3 0 41 34 30
2011 Language of service - English only 3 59 8 8 19 3 0 64 28 37
2011 Language of service - Both English and French 23 31 5 23 14 0 4 57 38 22

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 21 14 23 14 5 0 46 38 48
2017 Language of service - Both English and French 54 36 3 3 3 3 0 92 5 36
2014 Language of service - English only 17 21 21 9 21 10 0 42 34 42
2014 Language of service - Both English and French 27 33 16 10 14 0 0 60 24 30
2011 Language of service - English only 16 42 13 21 5 3 0 59 27 38
2011 Language of service - Both English and French 27 23 14 23 9 0 4 52 33 22

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 27 12 30 10 3 0 46 41 48
2017 Language of service - Both English and French 40 23 13 15 8 0 0 63 23 36
2014 Language of service - English only 5 24 21 17 26 7 0 31 46 42
2014 Language of service - Both English and French 7 29 14 33 17 0 0 37 50 30
2011 Language of service - English only 13 42 8 18 16 3 0 57 35 38
2011 Language of service - Both English and French 18 23 14 18 28 0 0 41 46 22
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 38 15 6 10 0 0 69 16 48
2017 Language of service - Both English and French 66 26 3 5 0 0 0 92 5 36
2014 Language of service - English only 24 41 19 7 7 2 0 66 15 42
2014 Language of service - Both English and French 37 40 16 3 3 0 0 77 7 30
2011 Language of service - English only 24 50 10 11 5 0 0 74 16 38
2011 Language of service - Both English and French 40 41 9 4 4 0 0 82 9 22

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 44 7 4 4 0 0 85 8 48
2017 Language of service - Both English and French 73 16 5 3 0 3 0 92 3 36
2014 Language of service - English only 45 36 10 2 7 0 0 81 10 42
2014 Language of service - Both English and French 46 33 0 11 7 3 0 82 18 30
2011 Language of service - English only 45 37 10 5 3 0 0 82 8 38
2011 Language of service - Both English and French 36 37 18 0 9 0 0 72 9 22

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 31 13 8 10 0 0 69 18 48
2017 Language of service - Both English and French 47 31 8 12 3 0 0 78 15 36
2014 Language of service - English only 36 28 9 7 12 7 0 69 21 42
2014 Language of service - Both English and French 37 36 3 10 7 3 3 78 18 30
2011 Language of service - English only 37 26 29 5 3 0 0 63 8 38
2011 Language of service - Both English and French 32 23 23 0 23 0 0 54 23 22

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 37 15 10 4 0 0 71 14 48
2017 Language of service - Both English and French 61 30 7 3 0 0 0 91 3 36
2014 Language of service - English only 24 43 14 12 7 0 0 66 19 42
2014 Language of service - Both English and French 41 30 6 10 10 3 0 73 20 30
2011 Language of service - English only 10 55 13 11 8 0 3 68 19 38
2011 Language of service - Both English and French 18 32 18 9 23 0 0 50 32 22

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 16 23 21 20 8 2 29 45 48
2017 Language of service - Both English and French 33 9 16 14 18 4 6 47 36 36
2014 Language of service - English only 12 17 7 19 35 10 0 32 60 42
2014 Language of service - Both English and French 21 6 16 23 24 6 3 30 52 30
2011 Language of service - English only 19 24 24 22 5 5 0 46 29 37
2011 Language of service - Both English and French 14 14 23 9 27 5 9 32 42 22

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 14 7 0 0 4 2 93 0 48
2017 Language of service - Both English and French 63 13 11 8 6 0 0 76 13 36
2014 Language of service - English only 76 12 2 2 0 0 7 95 3 42
2014 Language of service - Both English and French 54 20 3 7 10 3 3 79 17 30

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 8 5 4 0 2 2 91 4 48
2017 Language of service - Both English and French 70 19 0 6 3 3 0 91 9 36
2014 Language of service - English only 74 10 2 0 0 5 10 97 0 42
2014 Language of service - Both English and French 53 16 4 17 3 3 3 74 22 30
2011 Language of service - English only 76 14 8 0 0 3 0 92 0 37
2011 Language of service - Both English and French 54 14 9 9 9 4 0 71 19 22

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 28 17 31 12 2 0 39 44 48
2017 Language of service - Both English and French 51 22 10 11 5 0 0 73 16 36
2014 Language of service - English only 9 21 14 31 21 2 0 31 54 42
2014 Language of service - Both English and French 14 43 19 14 10 0 0 57 24 30
2011 Language of service - English only 24 24 34 16 3 0 0 47 18 38
2011 Language of service - Both English and French 27 32 9 14 18 0 0 59 32 22

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 21 13 21 24 5 0 39 47 48
2017 Language of service - Both English and French 34 28 8 16 14 0 0 62 30 36
2014 Language of service - English only 7 9 14 26 41 2 0 17 69 42
2014 Language of service - Both English and French 10 20 3 13 43 3 7 34 63 30
2011 Language of service - English only 11 32 21 21 16 0 0 42 37 38
2011 Language of service - Both English and French 14 23 18 18 28 0 0 36 46 22

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 37 16 24 6 0 0 54 30 48
2017 Language of service - Both English and French 42 37 8 8 5 0 0 79 13 36

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 45 11 2 6 0 0 81 8 48
2017 Language of service - Both English and French 57 30 8 3 0 3 0 89 3 36
2014 Language of service - English only 43 31 12 2 2 9 0 81 5 42
2014 Language of service - Both English and French 50 29 7 7 3 3 0 82 11 30

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 54 10 6 8 0 0 76 14 48
2017 Language of service - Both English and French 33 51 5 8 3 0 0 84 10 36
2014 Language of service - English only 31 35 10 12 12 0 0 67 24 42
2014 Language of service - Both English and French 43 16 17 3 17 3 0 61 21 30
2011 Language of service - English only 50 32 11 3 5 0 0 81 8 38
2011 Language of service - Both English and French 27 32 27 0 14 0 0 59 14 22

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 35 22 4 8 0 0 66 12 48
2017 Language of service - Both English and French 57 38 0 3 3 0 0 95 5 36
2014 Language of service - English only 38 29 19 7 7 0 0 67 14 42
2014 Language of service - Both English and French 46 30 7 10 7 0 0 76 17 30
2011 Language of service - English only 51 27 8 11 3 0 0 78 14 37
2011 Language of service - Both English and French 36 31 9 5 18 0 0 68 23 22

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 28 19 2 22 0 0 57 24 48
2017 Language of service - Both English and French 39 29 16 8 5 3 0 70 13 36
2014 Language of service - English only 22 14 21 31 12 0 0 36 43 42
2014 Language of service - Both English and French 17 36 16 13 17 0 0 53 30 30
2011 Language of service - English only 26 50 5 11 8 0 0 76 19 38
2011 Language of service - Both English and French 36 14 13 23 14 0 0 50 37 22

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 35 16 14 10 0 0 60 24 48
2017 Language of service - Both English and French 45 31 13 8 2 0 0 77 10 36
2014 Language of service - English only 17 19 14 31 19 0 0 36 50 42
2014 Language of service - Both English and French 27 30 10 16 17 0 0 57 33 30
2011 Language of service - English only 26 47 8 11 8 0 0 74 19 38
2011 Language of service - Both English and French 36 18 9 23 14 0 0 54 37 22

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 16 22 17 26 0 0 35 44 48
2017 Language of service - Both English and French 40 19 17 11 8 5 0 62 20 36
2014 Language of service - English only 12 14 22 7 38 7 0 28 49 42
2014 Language of service - Both English and French 27 10 23 23 14 3 0 38 38 30
2011 Language of service - English only 23 40 8 13 13 3 0 65 27 38
2011 Language of service - Both English and French 18 18 18 13 32 0 0 36 46 22
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 42 24 34 48
2017 Language of service - Both English and French 22 39 39 36
2014 Language of service - English only 45 7 48 42
2014 Language of service - Both English and French 37 24 40 30
2011 Language of service - English only 29 31 40 38
2011 Language of service - Both English and French 55 27 18 22

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 10 5 65 5 16 0 20
2014 Language of service - English only 0 16 31 47 9999 5 19
2014 Language of service - Both English and French 0 27 55 9 9999 9 11
2011 Language of service - English only 0 18 18 45 9999 18 11
2011 Language of service - Both English and French 0 8 83 0 9999 9 12
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 35 65 48
2017 Language of service - Both English and French 21 79 36
2014 Language of service - English only 33 67 42
2014 Language of service - Both English and French 24 76 30

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 75 17
2014 Language of service - English only 85 14

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17
2014 Language of service - English only 0 14

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17
2014 Language of service - English only 0 14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 17

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 17
2014 Language of service - English only 43 14

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 17
2014 Language of service - English only 36 14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 17
2014 Language of service - English only 43 14

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 17
2014 Language of service - English only 36 14

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17
2014 Language of service - English only 0 14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 17

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 17

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 17
2014 Language of service - English only 50 14

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 17

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 17
2014 Language of service - English only 43 14

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - English only 0 14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - English only 0 14

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 16
2014 Language of service - English only 50 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 16
2014 Language of service - English only 57 14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 93 7 17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 10 28 17 15 13 2 30 37 46
2017 Language of service - Both English and French 28 22 13 8 11 14 4 61 23 36
2014 Language of service - English only 17 12 40 7 12 12 0 33 21 42
2014 Language of service - Both English and French 17 20 13 16 14 14 7 46 38 30

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 26 20 18 8 6 0 51 28 48
2017 Language of service - Both English and French 49 30 11 3 8 0 0 79 11 36
2014 Language of service - English only 26 24 24 12 7 7 0 54 20 42
2014 Language of service - Both English and French 34 26 16 3 14 3 3 64 18 30
2011 Language of service - English only 45 18 29 3 5 0 0 63 8 38
2011 Language of service - Both English and French 27 23 32 5 14 0 0 50 18 22
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 71 3 4 0 0 0 93 4 48
2017 Language of service - Both English and French 32 31 14 5 0 0 18 77 6 36
2014 Language of service - English only 21 62 5 7 2 0 2 85 10 42
2014 Language of service - Both English and French 36 42 7 3 0 0 11 89 4 30
2011 Language of service - English only 13 47 16 16 3 0 5 64 20 38
2011 Language of service - Both English and French 36 37 5 4 0 4 13 89 5 22

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 2 14 36 9 8 24 7 23 24 48
2017 Language of service - Both English and French 22 11 11 11 8 29 8 53 31 36
2014 Language of service - English only 2 9 29 12 7 28 12 20 32 42
2014 Language of service - Both English and French 0 26 20 7 7 23 18 44 23 30
2011 Language of service - English only 3 29 32 5 3 16 13 44 11 38
2011 Language of service - Both English and French 13 4 32 9 4 14 23 28 21 22

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 43 25 2 0 2 0 72 2 48
2017 Language of service - Both English and French 52 15 11 3 0 3 18 83 3 36
2014 Language of service - English only 36 36 9 2 5 9 2 81 8 42
2014 Language of service - Both English and French 26 36 10 10 4 6 8 72 16 30
2011 Language of service - English only 29 27 19 11 3 8 5 64 15 38
2011 Language of service - Both English and French 18 14 18 19 9 9 13 41 36 22

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 32 28 20 2 4 0 48 23 48
2017 Language of service - Both English and French 38 23 13 3 0 5 18 80 3 36
2014 Language of service - English only 24 21 17 12 7 17 2 56 24 42
2014 Language of service - Both English and French 23 26 16 3 14 10 8 59 21 30
2011 Language of service - English only 26 21 18 11 5 13 5 58 19 38
2011 Language of service - Both English and French 14 14 9 23 9 18 13 40 47 22
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 14 86 48
2014 Language of service - English only 14 86 42
2014 Language of service - Both English and French 17 83 30

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 12 35 5 6 28 2 34 15 48
2017 Language of service - Both English and French 23 20 13 5 8 27 3 62 19 36
2014 Language of service - English only 16 22 22 0 5 29 7 59 7 42
2014 Language of service - Both English and French 24 3 16 3 14 40 0 45 28 30

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 29 17 7 4 14 0 67 13 47
2017 Language of service - Both English and French 43 28 18 8 3 0 0 71 10 36
2014 Language of service - English only 26 24 24 0 5 21 0 63 6 42
2014 Language of service - Both English and French 41 19 16 7 14 3 0 62 21 30
2011 Language of service - English only 53 26 13 5 0 3 0 81 5 38
2011 Language of service - Both English and French 22 32 14 4 5 23 0 70 12 22
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 19 32 10 18 5 0 37 30 48
2017 Language of service - Both English and French 20 37 11 5 27 0 0 57 32 36

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 31 26 18 14 3 0 41 33 48
2017 Language of service - Both English and French 21 21 24 19 15 0 0 42 34 36

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 36 19 14 16 3 0 49 31 48
2017 Language of service - Both English and French 22 28 16 28 5 0 0 50 33 36

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 16 26 22 18 3 2 31 42 48
2017 Language of service - Both English and French 19 18 19 14 31 0 0 36 44 36

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 40 16 8 6 3 2 68 15 48
2017 Language of service - Both English and French 47 26 11 3 10 0 3 75 13 36

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 31 29 14 10 3 0 45 25 48
2017 Language of service - Both English and French 31 22 19 23 5 0 0 52 28 36

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 21 19 17 14 3 0 48 32 48
2017 Language of service - Both English and French 31 37 11 16 3 0 3 70 19 36

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 16 19 25 25 3 0 30 51 47
2017 Language of service - Both English and French 32 31 8 19 11 0 0 62 30 36

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 16 29 18 12 3 0 39 31 48
2017 Language of service - Both English and French 44 34 3 11 8 0 0 78 18 36

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 24 27 9 12 3 0 50 22 48
2017 Language of service - Both English and French 44 21 25 3 8 0 0 64 11 36

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 23 6 0 4 3 0 89 4 48
2017 Language of service - Both English and French 66 13 13 5 3 0 0 79 8 36

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 13 10 8 8 5 2 72 17 48
2017 Language of service - Both English and French 57 16 16 5 3 0 3 75 8 36

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 30 6 4 4 3 2 85 9 48
2017 Language of service - Both English and French 51 28 10 8 3 0 0 79 11 36

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 22 17 13 4 5 0 64 17 47
2017 Language of service - Both English and French 57 30 8 5 0 0 0 87 5 36

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 16 0 0 0 5 22 100 0 48
2017 Language of service - Both English and French 48 10 12 6 0 0 24 77 8 36

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 20 9 0 2 3 4 88 2 48
2017 Language of service - Both English and French 62 21 11 0 0 0 5 88 0 36

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 17 8 10 15 3 2 64 27 48
2017 Language of service - Both English and French 62 14 6 8 8 0 3 77 17 36

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 22 16 4 0 3 4 78 5 48
2017 Language of service - Both English and French 56 19 20 3 3 0 0 75 5 36

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 18 47 23 4 0 0 26 27 48
2017 Language of service - Both English and French 13 23 40 15 8 0 0 36 23 36

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 22 43 12 12 3 0 25 31 48
2017 Language of service - Both English and French 8 12 45 29 5 0 0 35 20 35

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 45 23 8 2 5 0 65 11 46
2017 Language of service - Both English and French 25 44 14 17 0 0 0 69 17 36

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 32 19 19 14 3 0 46 34 48
2017 Language of service - Both English and French 25 40 11 16 5 3 0 67 22 36
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 30 70 48
2017 Language of service - Both English and French 19 81 36
2014 Language of service - English only 17 83 42
2014 Language of service - Both English and French 21 79 30

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 61 39 14
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 13 29 10 24 7 0 17 83 48
2017 Language of service - Both English and French 18 27 30 3 17 3 3 18 82 36

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 37
2017 Language of service - Both English and French 25 28

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 37
2017 Language of service - Both English and French 45 28

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 37
2017 Language of service - Both English and French 10 28

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 37
2017 Language of service - Both English and French 47 28

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 37
2017 Language of service - Both English and French 14 28

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 37
2017 Language of service - Both English and French 50 28

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 0 51 25 5 0 18 37
2017 Language of service - Both English and French 0 50 21 4 0 25 28

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 15 23 29 25 0 3 21 56 37
2017 Language of service - Both English and French 21 39 0 14 15 0 12 67 33 28

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 0 6 16 67 3 5 3 90 37
2017 Language of service - Both English and French 0 17 10 23 43 0 7 19 71 28
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