2017 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 51 5 11 2 0 0 82 13 84
2017 Does not provide services to public 41 40 5 14 1 0 0 81 15 125
2014 Provides services to public 22 35 3 19 21 0 0 57 40 72
2014 Does not provide services to public 34 48 2 14 1 0 0 82 16 126
2011 Provides services to public 40 42 5 10 3 0 0 82 14 60
2011 Does not provide services to public 36 49 1 11 3 0 0 85 14 126

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 78 15 4 1 1 0 1 94 3 84
2017 Does not provide services to public 83 12 3 1 0 0 1 96 1 125
2014 Provides services to public 62 27 3 1 5 0 1 90 7 72
2014 Does not provide services to public 82 14 1 2 0 0 1 97 2 126
2011 Provides services to public 73 13 5 3 3 2 0 88 7 60
2011 Does not provide services to public 78 15 2 2 2 2 0 94 4 127

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 83 6 4 4 2 0 1 90 6 84
2017 Does not provide services to public 87 10 2 0 0 1 0 98 0 125
2014 Provides services to public 71 18 3 0 5 0 3 92 6 72
2014 Does not provide services to public 80 11 2 6 1 0 1 91 7 126
2011 Provides services to public 79 10 0 5 6 0 0 88 12 60
2011 Does not provide services to public 79 13 5 2 2 1 0 92 3 127

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 32 4 7 1 0 0 88 8 84
2017 Does not provide services to public 55 33 4 6 2 0 0 88 8 125
2014 Provides services to public 28 22 3 18 29 0 0 50 47 72
2014 Does not provide services to public 32 27 9 18 14 0 0 60 31 126
2011 Provides services to public 47 37 7 7 3 0 0 83 10 60
2011 Does not provide services to public 47 28 7 13 5 0 0 76 17 127

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 41 11 13 6 0 0 70 19 84
2017 Does not provide services to public 28 40 7 15 8 2 0 69 23 125
2014 Provides services to public 27 39 7 22 6 0 0 65 28 72
2014 Does not provide services to public 25 32 8 24 11 1 0 57 35 126
2011 Provides services to public 25 47 10 8 10 0 0 72 18 60
2011 Does not provide services to public 26 41 15 10 8 0 1 67 18 128

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 35 10 7 0 0 0 83 7 84
2017 Does not provide services to public 36 38 12 11 2 1 0 74 13 124
2014 Provides services to public 39 32 15 8 6 0 0 71 14 72
2014 Does not provide services to public 29 45 8 13 6 0 0 74 18 126
2011 Provides services to public 51 28 3 15 2 0 0 80 17 60
2011 Does not provide services to public 41 37 9 9 5 0 0 78 13 127

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 34 5 7 2 0 0 86 9 84
2017 Does not provide services to public 45 38 6 6 4 1 0 84 10 124
2014 Provides services to public 49 25 7 10 10 0 0 74 19 72
2014 Does not provide services to public 35 42 7 10 6 0 0 77 16 126
2011 Provides services to public 47 32 7 9 5 0 0 80 14 59
2011 Does not provide services to public 41 43 5 9 2 0 0 84 11 128

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 43 3 3 1 0 0 92 4 84
2017 Does not provide services to public 57 32 6 4 1 1 0 89 5 124
2014 Provides services to public 35 36 4 14 11 0 0 70 25 72
2014 Does not provide services to public 43 39 7 8 3 0 0 82 11 126

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 11 7 7 1 0 75 14 84
2017 Does not provide services to public 47 36 5 11 1 0 0 83 12 124
2014 Provides services to public 32 34 10 7 17 0 0 66 24 72
2014 Does not provide services to public 31 28 11 15 14 0 1 60 29 126
2011 Provides services to public 33 42 10 8 7 0 0 75 15 60
2011 Does not provide services to public 37 32 7 12 12 0 0 70 23 128

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 27 15 12 9 0 5 62 22 84
2017 Does not provide services to public 30 29 6 11 7 4 12 71 22 124
2014 Provides services to public 19 29 7 14 24 1 6 52 41 72
2014 Does not provide services to public 24 23 11 18 16 1 6 51 37 126
2011 Provides services to public 20 34 10 15 17 0 5 56 34 60
2011 Does not provide services to public 23 35 10 11 13 1 6 63 26 128

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 40 8 11 2 0 0 79 14 84
2017 Does not provide services to public 28 46 9 13 2 2 0 75 16 125
2014 Provides services to public 29 36 12 11 11 0 0 66 22 72
2014 Does not provide services to public 26 46 9 13 5 0 0 72 19 126
2011 Provides services to public 37 40 7 7 10 0 0 77 17 60
2011 Does not provide services to public 34 40 9 10 7 0 0 73 17 127

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 37 16 13 7 1 0 65 20 84
2017 Does not provide services to public 32 42 11 8 5 2 0 76 13 125
2014 Provides services to public 26 23 26 11 12 0 0 50 24 72
2014 Does not provide services to public 22 33 15 16 14 0 0 55 30 126
2011 Provides services to public 20 49 8 10 12 0 0 70 22 59
2011 Does not provide services to public 25 43 13 13 6 0 0 68 19 127

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 8 14 8 0 0 70 22 84
2017 Does not provide services to public 25 41 18 10 5 1 0 67 15 124

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 30 5 8 3 0 0 83 12 84
2017 Does not provide services to public 48 38 6 6 1 2 0 87 6 125
2014 Provides services to public 50 28 11 0 11 0 0 78 11 72
2014 Does not provide services to public 46 35 8 8 2 0 0 81 11 126
2011 Provides services to public 50 27 5 10 8 0 0 77 18 60
2011 Does not provide services to public 51 34 7 5 3 0 0 85 8 128

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 31 12 15 8 0 0 65 23 84
2017 Does not provide services to public 34 41 8 9 7 1 0 75 17 124

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 34 7 7 0 0 0 85 7 84
2017 Does not provide services to public 47 35 13 3 0 2 0 84 3 125
2014 Provides services to public 61 26 8 1 1 1 0 89 3 72
2014 Does not provide services to public 52 31 10 5 2 0 0 83 7 126
2011 Provides services to public 49 34 8 3 5 0 0 83 8 59
2011 Does not provide services to public 49 40 7 4 1 0 0 88 5 127

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 10 12 3 0 0 75 15 84
2017 Does not provide services to public 38 40 6 10 3 2 0 80 13 125
2014 Provides services to public 25 37 14 14 11 0 0 61 25 72
2014 Does not provide services to public 27 40 8 18 7 0 0 67 25 126
2011 Provides services to public 31 42 7 7 13 0 0 73 20 60
2011 Does not provide services to public 36 42 11 7 3 0 1 79 10 128

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 33 14 12 6 0 0 68 18 84
2017 Does not provide services to public 45 36 7 8 1 2 0 83 9 125
2014 Provides services to public 26 22 15 17 19 0 0 48 36 72
2014 Does not provide services to public 31 30 15 16 8 0 0 61 24 126

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 30 14 13 6 0 0 67 19 84
2017 Does not provide services to public 40 34 13 7 4 1 1 76 11 125
2014 Provides services to public 33 25 11 10 21 0 0 58 31 72
2014 Does not provide services to public 27 38 8 12 14 0 1 66 26 125
2011 Provides services to public 34 39 5 14 8 0 0 73 22 59
2011 Does not provide services to public 30 46 12 9 2 1 0 76 11 128

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 28 15 8 2 0 0 74 11 84
2017 Does not provide services to public 42 31 16 7 2 2 0 74 10 125
2014 Provides services to public 30 39 15 11 4 0 0 70 15 72
2014 Does not provide services to public 28 44 11 8 9 0 0 72 18 126
2011 Provides services to public 45 37 5 5 8 0 0 82 13 60
2011 Does not provide services to public 41 38 6 6 8 0 0 80 14 128

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 45 17 10 4 0 0 70 14 84
2017 Does not provide services to public 34 35 19 7 4 1 0 70 11 125
2014 Provides services to public 29 36 18 6 11 0 0 65 17 72
2014 Does not provide services to public 19 39 22 10 10 0 0 58 20 126
2011 Provides services to public 15 37 28 12 8 0 0 52 20 60
2011 Does not provide services to public 23 36 23 13 4 0 0 60 17 128

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 22 38 16 7 0 0 23 39 84
2017 Does not provide services to public 7 22 47 13 7 2 2 21 30 123
2014 Provides services to public 27 27 30 8 8 0 0 17 53 72
2014 Does not provide services to public 14 31 38 12 4 1 1 16 46 126
2011 Provides services to public 17 38 27 10 5 0 3 15 57 60
2011 Does not provide services to public 12 23 41 19 4 0 2 23 36 128

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 26 24 13 10 1 1 24 51 84
2017 Does not provide services to public 20 18 25 23 10 3 1 34 40 123
2014 Provides services to public 25 25 30 10 9 1 0 19 51 71
2014 Does not provide services to public 16 29 30 11 11 2 2 23 46 126
2011 Provides services to public 13 15 35 20 12 2 3 33 30 60
2011 Does not provide services to public 13 14 28 25 14 3 3 42 28 128

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 24 21 15 6 1 0 21 57 84
2017 Does not provide services to public 10 19 42 17 7 4 2 25 30 124
2014 Provides services to public 47 24 18 10 2 0 0 11 71 72
2014 Does not provide services to public 25 25 22 13 6 4 4 21 55 126
2011 Provides services to public 34 22 30 12 3 0 0 15 55 60
2011 Does not provide services to public 15 27 28 16 10 1 2 27 44 128

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 23 35 21 6 2 0 27 37 83
2017 Does not provide services to public 5 22 35 22 12 2 1 36 27 123
2014 Provides services to public 26 20 24 22 5 0 3 28 47 72
2014 Does not provide services to public 17 25 30 17 8 1 2 26 43 126
2011 Provides services to public 32 23 17 18 8 0 2 27 56 60
2011 Does not provide services to public 16 23 40 14 6 0 2 20 39 128

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 30 26 13 9 1 1 22 51 84
2017 Does not provide services to public 13 22 30 16 10 3 5 29 38 124
2014 Provides services to public 26 30 17 21 4 0 1 25 58 72
2014 Does not provide services to public 30 19 27 15 5 1 2 21 50 126
2011 Provides services to public 20 25 23 15 12 0 5 28 47 60
2011 Does not provide services to public 15 26 27 15 10 3 4 27 44 128

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 32 20 11 10 2 0 21 58 83
2017 Does not provide services to public 18 20 23 19 9 8 3 31 43 124
2014 Provides services to public 10 12 45 21 10 0 3 31 23 72
2014 Does not provide services to public 16 18 32 19 12 1 2 32 35 126
2011 Provides services to public 13 10 28 24 18 2 5 45 25 60
2011 Does not provide services to public 6 17 16 38 13 4 5 56 26 128

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 27 26 16 7 0 0 24 50 84
2017 Does not provide services to public 7 21 39 19 6 5 3 27 31 124
2014 Provides services to public 32 29 22 11 4 0 1 15 62 72
2014 Does not provide services to public 19 22 30 13 8 4 2 23 44 126
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 9 7 4 3 0 2 87 6 84
2017 Does not provide services to public 82 10 4 1 1 0 2 94 2 125
2014 Provides services to public 74 10 1 1 5 0 8 91 7 72
2014 Does not provide services to public 83 8 4 3 1 0 2 92 4 126
2011 Provides services to public 65 20 3 2 8 0 2 87 10 60
2011 Does not provide services to public 75 16 4 2 1 2 1 93 3 128

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 18 6 12 3 3 62 19 84
2017 Does not provide services to public 38 30 10 8 4 7 3 76 13 125
2014 Provides services to public 36 26 11 13 13 1 0 63 26 72
2014 Does not provide services to public 25 25 16 14 11 5 3 55 27 126

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 36 8 13 8 0 0 72 21 84
2017 Does not provide services to public 54 27 4 7 5 2 1 84 12 125
2014 Provides services to public 45 23 4 12 13 3 0 70 26 72
2014 Does not provide services to public 38 28 8 13 12 1 1 67 26 126

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 12 18 8 0 0 61 26 84
2017 Does not provide services to public 48 32 6 7 3 3 0 83 10 125
2014 Provides services to public 25 40 8 14 11 1 0 66 25 72
2014 Does not provide services to public 34 31 7 11 14 2 0 67 26 126
2011 Provides services to public 35 34 7 18 7 0 0 68 25 60
2011 Does not provide services to public 35 37 11 9 5 1 1 74 15 128

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 26 13 18 6 5 0 61 25 84
2017 Does not provide services to public 46 24 8 9 4 10 0 77 14 124
2014 Provides services to public 24 22 6 18 25 4 1 48 46 72
2014 Does not provide services to public 31 18 12 16 14 9 1 54 32 126
2011 Provides services to public 28 32 8 12 17 3 0 62 30 60
2011 Does not provide services to public 35 31 11 11 4 7 1 72 16 128

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 27 18 17 15 10 2 43 36 84
2017 Does not provide services to public 25 22 16 9 6 17 4 60 19 124
2014 Provides services to public 14 18 21 25 11 11 0 36 41 72
2014 Does not provide services to public 20 22 18 12 13 12 2 49 30 126

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 35 7 8 5 0 0 80 13 84
2017 Does not provide services to public 64 23 4 8 1 0 0 87 9 124
2014 Provides services to public 43 35 5 10 6 1 0 79 16 72
2014 Does not provide services to public 44 34 7 12 3 0 0 78 15 126
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 37 10 7 2 1 0 81 9 84
2017 Does not provide services to public 44 34 9 7 4 2 1 80 12 125
2014 Provides services to public 41 30 19 3 7 0 0 71 10 72
2014 Does not provide services to public 36 29 11 12 10 0 1 66 23 126
2011 Provides services to public 27 43 8 13 8 0 0 70 22 60
2011 Does not provide services to public 41 29 12 12 5 1 1 71 17 128

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 26 11 5 3 0 1 80 8 84
2017 Does not provide services to public 59 22 6 5 2 4 1 86 8 125
2014 Provides services to public 53 26 10 6 6 0 0 79 11 72
2014 Does not provide services to public 41 26 12 8 10 2 1 69 19 126
2011 Provides services to public 47 27 10 3 13 0 0 73 17 60
2011 Does not provide services to public 46 26 11 6 6 3 2 76 13 128

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 12 9 1 0 0 78 10 84
2017 Does not provide services to public 53 27 8 8 2 1 1 82 11 125
2014 Provides services to public 41 32 10 13 4 1 0 73 17 72
2014 Does not provide services to public 37 29 11 8 14 0 1 66 23 126
2011 Provides services to public 40 27 10 8 15 0 0 67 23 60
2011 Does not provide services to public 47 27 12 8 5 1 0 75 13 125

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 81 11 3 0 3 0 2 94 4 84
2017 Does not provide services to public 87 5 2 1 1 1 3 96 2 125
2014 Provides services to public 78 11 0 0 4 0 7 96 4 72
2014 Does not provide services to public 82 7 1 2 2 1 4 94 4 126
2011 Provides services to public 72 13 5 5 3 0 2 86 8 59
2011 Does not provide services to public 85 9 2 2 0 1 1 96 2 127

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 29 9 7 7 1 4 76 14 84
2017 Does not provide services to public 46 26 7 8 3 6 3 80 13 125
2014 Provides services to public 44 14 9 12 13 6 3 63 27 72
2014 Does not provide services to public 31 21 12 13 12 5 6 58 28 126
2011 Provides services to public 40 25 12 12 8 0 3 67 21 60
2011 Does not provide services to public 37 19 13 15 9 5 2 60 26 128

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 31 9 7 2 1 0 81 9 84
2017 Does not provide services to public 54 25 7 8 3 2 1 82 11 125

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 23 9 5 2 3 1 84 7 84
2017 Does not provide services to public 59 22 10 2 3 3 1 84 6 125

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 33 7 11 1 0 0 80 13 84
2017 Does not provide services to public 55 23 10 6 4 2 1 80 10 125
2014 Provides services to public 53 26 7 5 9 0 0 79 14 72
2014 Does not provide services to public 42 25 11 11 11 0 1 67 22 126
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 17 0 5 10 6 14 82 18 18
2017 Does not provide services to public 48 26 12 3 3 3 3 80 7 30
2014 Provides services to public 40 0 13 27 14 0 6 42 44 15
2014 Does not provide services to public 35 35 12 9 3 3 3 74 13 32

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 6 14 9 5 0 69 24 83
2017 Does not provide services to public 36 33 17 6 2 7 0 73 9 125
2014 Provides services to public 22 24 14 25 11 4 0 48 38 72
2014 Does not provide services to public 20 35 13 16 10 6 0 58 28 126
2011 Provides services to public 28 31 13 15 10 2 0 61 26 60
2011 Does not provide services to public 24 25 18 16 10 6 0 53 28 127

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 36 8 12 11 3 0 67 24 84
2017 Does not provide services to public 35 29 15 15 2 4 0 67 18 124
2014 Provides services to public 17 27 15 14 25 1 0 45 39 72
2014 Does not provide services to public 20 31 18 15 13 4 0 53 29 126
2011 Provides services to public 30 30 7 20 12 0 2 61 33 60
2011 Does not provide services to public 20 38 12 19 9 2 0 59 28 128

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 26 10 24 16 6 0 47 42 84
2017 Does not provide services to public 25 31 16 20 3 5 0 59 24 125
2014 Provides services to public 10 21 19 25 22 3 0 31 49 72
2014 Does not provide services to public 15 26 14 27 12 6 0 43 42 126
2011 Provides services to public 10 49 7 13 17 2 2 61 32 59
2011 Does not provide services to public 19 27 20 19 11 4 0 48 31 128

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 28 9 14 9 4 0 67 24 84
2017 Does not provide services to public 43 28 11 8 5 6 0 75 13 125
2014 Provides services to public 21 26 19 10 18 6 0 50 30 72
2014 Does not provide services to public 26 23 11 15 19 6 0 52 36 126
2011 Provides services to public 20 35 13 22 7 2 2 57 29 60
2011 Does not provide services to public 22 33 10 15 13 8 0 59 30 128

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 26 13 24 9 1 0 54 33 84
2017 Does not provide services to public 27 31 14 19 5 3 0 61 25 125
2014 Provides services to public 6 26 18 23 22 4 0 33 48 72
2014 Does not provide services to public 16 25 10 26 20 3 0 42 48 126
2011 Provides services to public 15 35 10 18 20 2 0 51 39 60
2011 Does not provide services to public 18 36 12 21 11 2 0 55 33 128
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 33 10 6 6 0 0 79 11 84
2017 Does not provide services to public 39 44 10 7 1 0 0 83 8 125
2014 Provides services to public 29 40 18 6 6 1 0 71 11 72
2014 Does not provide services to public 34 42 10 9 4 2 0 77 13 126
2011 Provides services to public 30 47 10 8 5 0 0 76 13 60
2011 Does not provide services to public 36 38 9 15 3 0 0 73 18 128

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 32 6 3 2 1 0 88 6 84
2017 Does not provide services to public 64 26 6 2 0 2 0 92 2 124
2014 Provides services to public 46 35 6 6 7 1 0 81 13 72
2014 Does not provide services to public 44 37 11 2 4 3 0 84 5 126
2011 Provides services to public 42 37 13 3 5 0 0 78 8 60
2011 Does not provide services to public 41 37 10 6 2 5 0 82 8 128

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 31 11 10 7 0 0 73 17 84
2017 Does not provide services to public 50 25 10 8 2 2 2 78 11 125
2014 Provides services to public 37 31 7 8 10 6 1 73 20 72
2014 Does not provide services to public 39 33 7 13 6 2 0 73 19 126
2011 Provides services to public 35 25 27 3 10 0 0 60 13 60
2011 Does not provide services to public 32 29 11 12 9 5 2 66 23 128

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 34 11 7 2 0 0 80 9 84
2017 Does not provide services to public 43 31 14 5 2 4 2 79 7 125
2014 Provides services to public 31 37 11 11 8 1 0 69 20 72
2014 Does not provide services to public 34 28 18 14 5 2 0 63 19 126
2011 Provides services to public 13 47 15 10 13 0 2 61 24 60
2011 Does not provide services to public 13 39 17 17 5 9 0 57 25 128

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 13 20 18 19 6 4 37 41 84
2017 Does not provide services to public 26 23 19 14 8 5 5 55 25 125
2014 Provides services to public 16 12 11 21 31 8 1 31 57 72
2014 Does not provide services to public 11 15 22 19 23 8 2 29 47 126
2011 Provides services to public 17 20 24 17 13 5 3 41 33 59
2011 Does not provide services to public 12 11 20 14 17 19 7 31 41 128

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 14 8 3 3 2 1 85 6 84
2017 Does not provide services to public 73 18 3 1 0 1 3 96 1 125
2014 Provides services to public 67 15 3 4 4 1 5 88 9 72
2014 Does not provide services to public 70 13 5 3 2 2 5 89 5 126

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 13 3 5 1 2 1 91 6 84
2017 Does not provide services to public 76 10 3 2 0 6 2 94 2 125
2014 Provides services to public 65 12 3 7 1 4 7 87 10 72
2014 Does not provide services to public 77 8 5 2 2 4 2 90 5 125
2011 Provides services to public 68 14 8 3 3 3 0 84 7 59
2011 Does not provide services to public 67 19 5 2 2 5 1 91 3 128

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 26 14 22 9 1 0 54 32 84
2017 Does not provide services to public 26 31 12 17 8 5 2 61 26 125
2014 Provides services to public 11 30 16 24 17 1 0 42 41 72
2014 Does not provide services to public 14 28 13 21 20 4 0 44 43 126
2011 Provides services to public 25 27 25 15 8 0 0 51 23 60
2011 Does not provide services to public 24 38 12 14 8 4 0 64 23 126

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 24 11 19 20 3 0 49 40 84
2017 Does not provide services to public 15 31 8 18 21 5 3 50 42 125
2014 Provides services to public 8 14 10 21 42 3 3 24 66 72
2014 Does not provide services to public 8 15 12 22 35 3 5 25 62 126
2011 Provides services to public 12 28 20 20 20 0 0 40 40 60
2011 Does not provide services to public 14 23 16 19 19 5 4 41 42 128

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 37 13 17 6 0 0 65 23 84
2017 Does not provide services to public 32 36 18 7 2 6 0 71 9 125

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 38 10 2 3 1 0 85 6 84
2017 Does not provide services to public 56 30 7 1 0 5 0 91 2 125
2014 Provides services to public 46 30 10 4 3 7 0 82 8 72
2014 Does not provide services to public 41 35 15 3 2 5 0 80 4 126

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 53 8 7 6 0 0 80 13 84
2017 Does not provide services to public 54 33 7 5 0 1 0 88 5 125
2014 Provides services to public 36 27 13 8 14 1 0 64 23 72
2014 Does not provide services to public 37 36 13 6 5 3 0 76 11 126
2011 Provides services to public 42 32 16 2 8 0 0 73 10 60
2011 Does not provide services to public 38 40 6 8 6 2 0 80 14 128

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 12 3 6 0 0 78 9 84
2017 Does not provide services to public 57 32 8 1 1 1 0 90 2 124
2014 Provides services to public 42 29 14 8 7 0 0 71 15 72
2014 Does not provide services to public 45 26 12 11 6 0 0 71 17 126
2011 Provides services to public 46 29 8 9 8 0 0 74 17 59
2011 Does not provide services to public 45 34 12 4 4 1 0 80 8 126

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 29 18 5 15 1 0 62 20 84
2017 Does not provide services to public 38 28 20 8 5 1 0 67 13 125
2014 Provides services to public 20 24 19 23 14 0 0 43 38 72
2014 Does not provide services to public 21 31 20 12 15 1 0 53 27 126
2011 Provides services to public 30 37 8 15 10 0 0 67 25 60
2011 Does not provide services to public 27 32 20 9 10 2 0 60 20 128

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 34 15 11 7 0 0 67 18 84
2017 Does not provide services to public 35 33 17 9 5 1 0 69 14 125
2014 Provides services to public 21 24 12 25 18 0 0 45 43 72
2014 Does not provide services to public 18 35 20 14 13 0 0 54 27 126
2011 Provides services to public 30 37 8 15 10 0 0 67 25 60
2011 Does not provide services to public 30 35 15 10 9 0 0 65 20 127

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 17 20 15 18 2 0 46 34 84
2017 Does not provide services to public 23 20 26 17 12 2 1 44 29 125
2014 Provides services to public 18 12 22 14 28 6 0 32 44 72
2014 Does not provide services to public 16 16 20 19 23 4 3 34 44 126
2011 Provides services to public 21 32 12 13 20 2 0 54 34 60
2011 Does not provide services to public 22 29 18 9 18 4 0 53 28 128
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 33 31 36 84
2017 Does not provide services to public 35 20 45 125
2014 Provides services to public 42 14 44 72
2014 Does not provide services to public 44 15 41 126
2011 Provides services to public 38 30 32 60
2011 Does not provide services to public 35 29 36 128

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 7 7 65 3 15 4 28
2017 Does not provide services to public 10 20 32 11 24 2 44
2014 Provides services to public 0 20 40 33 9999 6 30
2014 Does not provide services to public 2 9 70 10 9999 9 54
2011 Provides services to public 0 13 52 22 9999 13 23
2011 Does not provide services to public 4 16 51 18 9999 11 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 29 71 84
2017 Does not provide services to public 20 80 124
2014 Provides services to public 29 71 72
2014 Does not provide services to public 22 78 125

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 25
2017 Does not provide services to public 19 26
2014 Provides services to public 34 21
2014 Does not provide services to public 65 29

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 25
2017 Does not provide services to public 89 26
2014 Provides services to public 86 21
2014 Does not provide services to public 62 29

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 25
2017 Does not provide services to public 0 26
2014 Provides services to public 0 21
2014 Does not provide services to public 0 29

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 26
2014 Does not provide services to public 0 29

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 25
2014 Provides services to public 0 21
2014 Does not provide services to public 0 29

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 25
2017 Does not provide services to public 25 26
2014 Provides services to public 29 21
2014 Does not provide services to public 43 28

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 25
2017 Does not provide services to public 51 26
2014 Provides services to public 53 21
2014 Does not provide services to public 43 28

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 25
2017 Does not provide services to public 43 26
2014 Provides services to public 39 21
2014 Does not provide services to public 46 28

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 25
2017 Does not provide services to public 42 26
2014 Provides services to public 44 21
2014 Does not provide services to public 36 28

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 25
2014 Provides services to public 39 21
2014 Does not provide services to public 25 28

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 25
2017 Does not provide services to public 42 26
2014 Provides services to public 43 21
2014 Does not provide services to public 57 28

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 26 26
2014 Provides services to public 29 21
2014 Does not provide services to public 35 28

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 25
2017 Does not provide services to public 0 26
2014 Does not provide services to public 0 28

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 25
2017 Does not provide services to public 0 26

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 25
2017 Does not provide services to public 46 26
2014 Provides services to public 34 21
2014 Does not provide services to public 47 28

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 25
2014 Does not provide services to public 21 28

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 25
2017 Does not provide services to public 22 26

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 25
2017 Does not provide services to public 33 26
2014 Provides services to public 57 21
2014 Does not provide services to public 48 29

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 25
2017 Does not provide services to public 35 26
2014 Does not provide services to public 31 29

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 25
2017 Does not provide services to public 22 26
2014 Does not provide services to public 28 29

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 25
2017 Does not provide services to public 32 26
2014 Provides services to public 33 21
2014 Does not provide services to public 24 29

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 24
2014 Provides services to public 25 20
2014 Does not provide services to public 23 26

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 24

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 24
2017 Does not provide services to public 29 24
2014 Provides services to public 35 20
2014 Does not provide services to public 38 26

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 24
2017 Does not provide services to public 50 24
2014 Provides services to public 55 20
2014 Does not provide services to public 58 26

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 24
2014 Provides services to public 0 20
2014 Does not provide services to public 0 26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 24
2017 Does not provide services to public 59 24
2014 Provides services to public 65 20
2014 Does not provide services to public 54 26

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 24
2017 Does not provide services to public 0 24

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 24

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 25
2017 Does not provide services to public 80 20 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 16 21 13 13 13 3 43 31 82
2017 Does not provide services to public 21 19 18 6 5 28 4 58 16 124
2014 Provides services to public 17 15 29 11 13 13 3 38 28 72
2014 Does not provide services to public 13 22 15 8 16 22 3 48 32 126

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 28 16 11 8 4 0 63 20 84
2017 Does not provide services to public 39 30 15 7 2 5 1 74 10 125
2014 Provides services to public 29 25 21 8 10 6 1 58 20 72
2014 Does not provide services to public 28 24 19 8 11 11 0 58 21 126
2011 Provides services to public 38 20 30 3 8 0 0 58 12 60
2011 Does not provide services to public 24 31 14 10 3 18 1 67 16 126
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 53 7 5 0 0 8 87 5 84
2017 Does not provide services to public 30 40 6 2 5 2 15 84 8 125
2014 Provides services to public 28 54 6 6 1 0 6 87 7 72
2014 Does not provide services to public 30 44 5 8 2 3 8 83 12 126
2011 Provides services to public 21 44 12 12 2 2 8 72 15 60
2011 Does not provide services to public 25 50 5 9 1 3 7 84 10 128

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 13 25 10 8 26 8 35 27 84
2017 Does not provide services to public 12 19 13 8 2 32 14 58 17 125
2014 Provides services to public 1 16 25 10 7 26 14 30 28 72
2014 Does not provide services to public 7 12 24 5 4 32 16 37 18 126
2011 Provides services to public 7 20 32 7 3 15 17 39 15 60
2011 Does not provide services to public 5 9 28 7 3 33 14 27 20 126

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 30 19 2 0 2 8 76 3 84
2017 Does not provide services to public 40 23 8 2 0 13 15 87 2 125
2014 Provides services to public 31 36 10 6 4 8 5 78 11 72
2014 Does not provide services to public 21 21 19 10 5 13 10 55 20 126
2011 Provides services to public 25 22 18 13 5 8 8 56 22 60
2011 Does not provide services to public 26 31 16 4 2 12 8 72 8 128

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 28 22 12 1 5 8 60 16 84
2017 Does not provide services to public 33 22 13 0 1 18 14 80 1 125
2014 Provides services to public 23 23 17 8 10 14 5 57 22 72
2014 Does not provide services to public 16 24 19 8 4 20 9 57 16 126
2011 Provides services to public 22 18 15 15 7 15 8 52 28 60
2011 Does not provide services to public 20 27 19 10 3 13 8 60 17 128
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 11 89 84
2017 Does not provide services to public 10 90 124
2014 Provides services to public 15 85 72
2014 Does not provide services to public 9 91 126

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 45 13

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 70 10
2017 Does not provide services to public 70 13
2014 Provides services to public 91 11
2014 Does not provide services to public 100 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13
2014 Does not provide services to public 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 37 13

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 38 13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 13

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 10
2017 Does not provide services to public 41 13

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13
2014 Provides services to public 0 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13
2014 Provides services to public 0 11
2014 Does not provide services to public 0 10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 10
2017 Does not provide services to public 63 13
2014 Provides services to public 73 11
2014 Does not provide services to public 44 10

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 12

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 49 12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 12
2014 Provides services to public 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 12
2014 Provides services to public 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 12

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 10
2014 Provides services to public 46 11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 12
2014 Provides services to public 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 80 10
2017 Does not provide services to public 43 12
2014 Provides services to public 73 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 10
2017 Does not provide services to public 78 22 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 16 26 5 7 28 2 47 17 84
2017 Does not provide services to public 22 13 16 6 1 37 4 62 11 124
2014 Provides services to public 19 14 19 1 9 33 4 53 16 72
2014 Does not provide services to public 12 11 27 4 5 36 6 40 14 126

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 29 18 7 4 8 0 69 11 83
2017 Does not provide services to public 40 32 12 3 2 12 0 82 5 125
2014 Provides services to public 32 22 21 3 9 14 0 63 13 72
2014 Does not provide services to public 30 23 18 5 5 18 1 66 11 126
2011 Provides services to public 42 28 13 5 2 10 0 78 7 60
2011 Does not provide services to public 31 31 9 9 1 19 0 77 12 128
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 27 23 8 22 3 0 46 31 84
2017 Does not provide services to public 21 26 23 12 15 1 1 48 28 124

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 27 25 19 14 1 0 41 34 84
2017 Does not provide services to public 17 32 23 15 10 0 3 51 25 124

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 33 18 20 11 1 0 50 32 84
2017 Does not provide services to public 21 29 27 10 9 0 3 52 19 124

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 17 23 18 24 1 1 33 43 84
2017 Does not provide services to public 17 24 23 17 14 1 4 43 33 125

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 34 14 6 8 1 2 71 14 84
2017 Does not provide services to public 42 31 12 4 6 0 5 76 11 125

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 27 25 18 8 1 0 48 26 84
2017 Does not provide services to public 26 35 19 13 6 0 2 62 19 125

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 28 16 17 9 1 1 58 26 84
2017 Does not provide services to public 27 36 23 7 2 2 4 66 9 125

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 23 14 22 19 2 0 44 42 83
2017 Does not provide services to public 20 23 32 16 5 2 3 45 21 124

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 24 18 15 10 1 0 57 25 84
2017 Does not provide services to public 21 32 23 13 8 2 3 55 21 124

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 23 26 6 10 1 0 57 17 84
2017 Does not provide services to public 28 32 25 7 3 1 3 63 11 123

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 19 9 2 3 1 0 85 6 84
2017 Does not provide services to public 68 19 7 4 2 0 1 87 6 124

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 15 13 7 6 3 2 73 13 84
2017 Does not provide services to public 73 7 7 5 3 1 4 85 8 125

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 29 8 6 3 1 1 82 9 84
2017 Does not provide services to public 59 31 5 2 1 0 3 92 3 123

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 26 13 9 2 3 0 75 12 83
2017 Does not provide services to public 61 19 7 6 4 0 4 83 11 124

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 14 5 3 0 3 23 90 4 84
2017 Does not provide services to public 62 10 2 2 0 0 25 96 2 123

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 21 10 0 1 1 5 88 1 84
2017 Does not provide services to public 74 16 2 0 0 1 8 98 0 124

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 16 7 9 12 1 2 70 23 84
2017 Does not provide services to public 50 13 14 8 11 2 2 66 20 124

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 21 18 4 1 1 2 77 5 84
2017 Does not provide services to public 60 22 9 2 2 1 5 87 4 123

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 44 19 6 0 0 31 25 84
2017 Does not provide services to public 6 36 41 9 8 0 0 41 17 125

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 44 19 9 2 0 29 26 83
2017 Does not provide services to public 7 21 45 16 10 0 1 26 29 125

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 44 19 12 1 3 0 67 14 82
2017 Does not provide services to public 22 50 14 7 3 5 0 75 11 125

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 36 16 18 10 3 0 55 29 84
2017 Does not provide services to public 26 40 16 11 4 3 0 68 15 124
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 25 75 84
2017 Does not provide services to public 19 81 125
2014 Provides services to public 18 82 72
2014 Does not provide services to public 20 80 126

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 60 40 21
2017 Does not provide services to public 76 24 24
2014 Provides services to public 61 39 13
2014 Does not provide services to public 77 23 25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 47 15 0 0 0 0 85 0 13
2017 Does not provide services to public 52 32 5 5 0 0 6 89 6 18
2014 Does not provide services to public 66 19 5 10 0 0 0 86 10 19
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 19 30 7 21 5 1 18 82 84
2017 Does not provide services to public 21 28 19 9 14 7 2 23 77 124

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 65
2017 Does not provide services to public 32 84

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 65
2017 Does not provide services to public 46 84

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 65
2017 Does not provide services to public 19 84

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 65
2017 Does not provide services to public 56 84

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 65
2017 Does not provide services to public 9 84

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 65
2017 Does not provide services to public 33 84

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 0 50 24 5 0 21 65
2017 Does not provide services to public 2 43 27 6 6 15 83

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 26 13 23 20 0 7 40 46 65
2017 Does not provide services to public 28 20 11 16 17 2 6 53 36 86

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 8 8 19 57 1 6 10 82 65
2017 Does not provide services to public 3 11 7 20 46 5 8 16 76 86
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