2017 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 46 5 13 1 0 0 81 14 196
2017 First official language - French 76 15 0 9 0 0 0 91 9 12
2014 First official language - English 30 42 3 17 9 0 0 72 25 180
2014 First official language - French 28 56 0 11 5 0 0 84 16 18
2011 First official language - English 36 49 1 11 3 0 0 85 14 168
2011 First official language - French 38 31 12 13 7 0 0 69 19 16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 81 13 3 1 0 0 1 95 2 196
2017 First official language - French 75 16 9 0 0 0 0 91 0 12
2014 First official language - English 78 18 2 1 1 0 1 96 2 180
2014 First official language - French 50 28 0 11 11 0 0 78 22 18
2011 First official language - English 82 14 2 0 1 1 0 97 1 169
2011 First official language - French 19 19 12 25 18 7 0 40 46 16

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 88 7 3 1 1 0 0 95 2 196
2017 First official language - French 60 24 0 16 0 0 0 84 16 12
2014 First official language - English 80 13 2 3 0 0 2 95 3 180
2014 First official language - French 40 16 5 11 27 0 0 56 39 18
2011 First official language - English 83 11 3 2 0 1 0 95 2 169
2011 First official language - French 25 19 7 13 37 0 0 44 50 16

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 33 4 6 1 0 0 88 8 196
2017 First official language - French 76 24 0 0 0 0 0 100 0 12
2014 First official language - English 31 24 8 18 20 0 0 55 38 180
2014 First official language - French 28 44 0 16 11 0 0 72 28 18
2011 First official language - English 48 31 6 11 4 0 0 79 15 169
2011 First official language - French 37 31 19 6 6 0 0 69 12 16

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 40 10 15 7 1 0 68 22 196
2017 First official language - French 43 57 0 0 0 0 0 100 0 12
2014 First official language - English 25 34 8 24 9 0 0 60 32 180
2014 First official language - French 28 33 6 17 11 5 0 65 29 18
2011 First official language - English 26 44 14 9 7 0 1 70 16 170
2011 First official language - French 6 37 13 19 25 0 0 43 44 16

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 37 11 10 1 0 0 78 11 195
2017 First official language - French 42 42 9 0 0 7 0 91 0 12
2014 First official language - English 32 42 11 11 5 0 0 73 16 180
2014 First official language - French 39 28 11 11 11 0 0 67 22 18
2011 First official language - English 44 36 7 10 4 0 0 80 13 169
2011 First official language - French 37 25 6 25 6 0 0 63 31 16

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 37 5 7 2 0 0 85 9 195
2017 First official language - French 60 25 8 0 0 7 0 91 0 12
2014 First official language - English 40 38 7 9 6 0 0 78 16 180
2014 First official language - French 39 17 11 16 17 0 0 56 33 18
2011 First official language - English 43 41 5 8 2 0 0 85 10 169
2011 First official language - French 37 25 6 25 6 0 0 62 31 16

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 37 5 4 1 1 0 90 5 195
2017 First official language - French 68 32 0 0 0 0 0 100 0 12
2014 First official language - English 40 39 5 10 7 0 0 78 17 180
2014 First official language - French 40 33 17 11 0 0 0 73 11 18

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 34 8 10 4 0 0 79 13 195
2017 First official language - French 41 43 0 8 0 8 0 91 9 12
2014 First official language - English 32 30 10 12 14 0 1 63 27 180
2014 First official language - French 28 33 11 6 22 0 0 61 28 18
2011 First official language - English 35 37 9 11 9 0 0 72 19 170
2011 First official language - French 37 25 0 13 25 0 0 62 38 16

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 30 9 12 8 2 9 67 23 195
2017 First official language - French 58 15 17 0 0 0 10 81 0 12
2014 First official language - English 23 25 11 17 18 1 6 51 38 180
2014 First official language - French 16 33 0 11 22 5 12 60 40 18
2011 First official language - English 22 35 10 13 14 1 5 61 28 170
2011 First official language - French 18 31 13 6 25 0 6 53 33 16

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 44 8 13 2 1 0 76 15 196
2017 First official language - French 60 33 7 0 0 0 0 93 0 12
2014 First official language - English 28 42 10 13 7 0 0 70 20 180
2014 First official language - French 23 44 11 5 17 0 0 67 22 18
2011 First official language - English 34 41 9 9 6 0 0 75 16 170
2011 First official language - French 39 20 7 7 27 0 0 60 34 15

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 42 13 10 6 1 0 70 17 196
2017 First official language - French 67 16 9 0 0 8 0 91 0 12
2014 First official language - English 24 28 20 15 13 0 0 52 28 180
2014 First official language - French 17 45 16 11 11 0 0 62 22 18
2011 First official language - English 23 47 12 12 6 0 0 70 18 168
2011 First official language - French 25 31 7 6 32 0 0 56 38 16

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 38 14 13 6 1 0 68 19 195
2017 First official language - French 52 32 16 0 0 0 0 84 0 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 35 6 7 2 0 0 86 9 196
2017 First official language - French 52 24 9 8 0 7 0 82 9 12
2014 First official language - English 50 31 9 5 5 0 0 81 10 180
2014 First official language - French 23 50 11 5 11 0 0 73 17 18
2011 First official language - English 51 33 7 6 3 0 0 84 9 170
2011 First official language - French 43 25 0 13 19 0 0 69 31 16

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 38 10 12 7 1 0 71 19 195
2017 First official language - French 52 32 9 0 8 0 0 83 8 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 33 11 5 0 1 0 84 5 196
2017 First official language - French 43 57 0 0 0 0 0 100 0 12
2014 First official language - English 55 31 9 4 1 1 0 86 5 180
2014 First official language - French 62 17 16 0 5 0 0 78 5 18
2011 First official language - English 48 39 8 4 1 0 0 87 5 168
2011 First official language - French 56 25 6 0 12 0 0 82 12 16

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 40 8 10 3 1 0 79 13 196
2017 First official language - French 59 0 8 25 0 8 0 64 27 12
2014 First official language - English 27 40 9 16 9 0 0 67 24 180
2014 First official language - French 17 28 22 27 6 0 0 45 33 18
2011 First official language - English 34 45 10 6 4 0 1 79 11 170
2011 First official language - French 37 12 6 13 32 0 0 49 44 16

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 36 9 10 3 1 0 78 13 196
2017 First official language - French 35 32 16 17 0 0 0 67 17 12
2014 First official language - English 29 28 16 15 11 0 0 57 27 180
2014 First official language - French 28 22 5 28 17 0 0 50 44 18

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 33 13 10 4 0 1 72 15 196
2017 First official language - French 51 24 16 0 9 0 0 75 9 12
2014 First official language - English 30 33 9 11 16 0 1 64 27 179
2014 First official language - French 23 33 5 11 23 0 5 59 35 18
2011 First official language - English 31 44 11 11 2 1 0 75 14 169
2011 First official language - French 25 50 0 7 19 0 0 75 25 16

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 30 17 7 2 1 0 74 9 196
2017 First official language - French 51 32 0 17 0 0 0 83 17 12
2014 First official language - English 29 42 11 10 7 0 0 72 17 180
2014 First official language - French 23 38 22 5 11 0 0 61 17 18
2011 First official language - English 43 37 6 6 8 0 0 81 14 170
2011 First official language - French 31 44 7 7 12 0 0 75 19 16

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 40 18 9 4 1 0 69 13 196
2017 First official language - French 57 15 27 0 0 0 0 73 0 12
2014 First official language - English 21 41 21 8 9 0 0 62 18 180
2014 First official language - French 38 11 17 12 22 0 0 49 34 18
2011 First official language - English 19 38 25 13 5 0 0 57 18 170
2011 First official language - French 25 25 31 12 6 0 0 50 19 16

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 22 44 14 8 1 1 22 34 194
2017 First official language - French 0 25 42 17 0 7 8 20 30 12
2014 First official language - English 17 29 37 12 5 0 1 17 46 180
2014 First official language - French 28 40 16 0 11 5 0 11 72 18
2011 First official language - English 14 28 38 16 3 0 1 20 42 170
2011 First official language - French 19 25 25 6 12 0 12 21 50 16

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 21 25 20 9 2 0 30 45 194
2017 First official language - French 0 25 27 9 24 0 15 39 29 12
2014 First official language - English 19 28 30 11 10 1 1 21 48 179
2014 First official language - French 22 22 23 5 17 11 0 25 49 18
2011 First official language - English 13 13 32 24 13 2 3 39 27 170
2011 First official language - French 13 31 13 19 6 13 6 31 54 16

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 22 34 16 6 3 1 22 42 195
2017 First official language - French 16 0 24 17 27 7 8 53 19 12
2014 First official language - English 33 25 20 13 4 3 3 18 61 180
2014 First official language - French 33 22 27 5 7 5 0 13 58 18
2011 First official language - English 20 25 30 15 8 0 1 24 46 170
2011 First official language - French 32 31 12 13 0 6 6 14 72 16

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 23 36 22 9 2 1 31 32 193
2017 First official language - French 8 8 34 17 26 7 0 46 17 12
2014 First official language - English 19 24 28 21 7 0 1 28 43 180
2014 First official language - French 28 22 23 0 11 5 11 13 59 18
2011 First official language - English 19 25 32 16 6 0 1 23 44 170
2011 First official language - French 44 6 37 0 6 0 6 7 54 16

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 26 29 15 9 3 3 26 44 195
2017 First official language - French 19 16 17 17 16 0 15 39 41 12
2014 First official language - English 28 24 25 17 5 1 1 22 52 180
2014 First official language - French 39 16 12 17 5 5 5 25 62 18
2011 First official language - English 14 27 28 15 11 2 3 27 44 170
2011 First official language - French 44 13 13 12 0 0 18 15 69 16

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 26 22 16 9 5 2 27 50 194
2017 First official language - French 17 10 33 16 9 16 0 29 32 12
2014 First official language - English 14 16 37 19 11 1 2 31 31 180
2014 First official language - French 6 17 27 23 16 5 5 44 25 18
2011 First official language - English 8 14 22 34 15 4 4 53 24 170
2011 First official language - French 19 25 0 31 6 0 19 46 54 16

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 24 35 17 6 2 2 24 39 195
2017 First official language - French 8 0 34 33 10 16 0 51 10 12
2014 First official language - English 25 24 27 13 7 3 2 21 51 180
2014 First official language - French 11 28 34 11 5 5 5 18 43 18
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 81 9 5 1 2 0 2 92 3 196
2017 First official language - French 52 17 15 16 0 0 0 68 16 12
2014 First official language - English 84 7 3 1 1 0 4 96 1 180
2014 First official language - French 29 22 0 23 21 0 5 53 47 18
2011 First official language - English 77 17 3 1 0 1 1 96 1 170
2011 First official language - French 19 19 13 13 37 0 0 38 50 16

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 30 13 8 8 5 3 69 17 196
2017 First official language - French 43 24 24 0 0 8 0 74 0 12
2014 First official language - English 29 28 13 13 11 4 2 60 26 180
2014 First official language - French 34 5 22 22 11 5 0 41 35 18

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 31 5 10 6 1 1 78 16 196
2017 First official language - French 52 24 8 8 8 0 0 76 16 12
2014 First official language - English 42 25 6 13 12 1 1 69 25 180
2014 First official language - French 23 33 11 11 17 5 0 59 29 18

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 33 9 11 5 2 0 74 17 196
2017 First official language - French 51 24 0 25 0 0 0 75 25 12
2014 First official language - English 32 33 7 13 12 2 0 66 26 180
2014 First official language - French 23 50 5 0 22 0 0 72 22 18
2011 First official language - English 35 35 10 13 5 1 1 71 18 170
2011 First official language - French 31 43 6 6 13 0 0 75 19 16

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 26 10 13 4 8 0 70 19 196
2017 First official language - French 56 9 9 9 9 9 0 71 19 11
2014 First official language - English 28 19 10 18 17 7 1 51 38 180
2014 First official language - French 33 22 5 0 28 11 0 63 31 18
2011 First official language - English 32 32 10 12 7 6 1 69 20 170
2011 First official language - French 37 25 13 6 19 0 0 62 25 16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 25 17 12 10 14 3 53 27 196
2017 First official language - French 28 17 18 9 0 19 10 63 12 11
2014 First official language - English 18 22 19 18 11 10 2 45 33 180
2014 First official language - French 17 11 17 6 22 27 0 39 39 18

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 27 5 9 2 0 0 83 12 196
2017 First official language - French 66 26 9 0 0 0 0 91 0 11
2014 First official language - English 43 35 6 12 4 0 0 78 16 180
2014 First official language - French 45 34 11 0 5 5 0 83 6 18
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 36 10 8 3 2 0 79 11 196
2017 First official language - French 84 16 0 0 0 0 0 100 0 12
2014 First official language - English 38 28 14 9 10 0 1 66 20 180
2014 First official language - French 39 45 11 6 0 0 0 83 6 18
2011 First official language - English 36 34 11 13 4 1 1 71 17 170
2011 First official language - French 31 31 7 6 25 0 0 62 31 16

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 24 9 5 3 2 1 82 8 196
2017 First official language - French 76 24 0 0 0 0 0 100 0 12
2014 First official language - English 45 25 11 8 9 2 1 72 17 180
2014 First official language - French 44 34 16 0 6 0 0 78 6 18
2011 First official language - English 46 27 11 6 7 2 1 75 13 170
2011 First official language - French 43 25 6 0 25 0 0 69 25 16

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 32 10 9 2 0 0 79 11 196
2017 First official language - French 84 16 0 0 0 0 0 100 0 12
2014 First official language - English 38 29 11 10 11 1 1 68 21 180
2014 First official language - French 44 34 5 6 11 0 0 78 17 18
2011 First official language - English 45 27 12 9 7 1 0 72 16 168
2011 First official language - French 46 20 7 0 27 0 0 66 27 15

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 86 7 2 1 1 1 3 96 2 196
2017 First official language - French 68 16 8 0 8 0 0 84 8 12
2014 First official language - English 84 8 1 0 1 1 6 98 1 180
2014 First official language - French 50 17 0 11 22 0 0 67 33 18
2011 First official language - English 85 9 3 1 0 1 1 96 1 168
2011 First official language - French 38 25 0 25 12 0 0 63 37 16

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 29 8 8 5 4 3 79 13 196
2017 First official language - French 59 8 0 8 8 0 17 81 19 12
2014 First official language - English 36 20 11 14 11 5 4 61 27 180
2014 First official language - French 34 6 11 0 28 5 16 51 35 18
2011 First official language - English 37 21 14 15 8 4 1 62 24 170
2011 First official language - French 43 13 6 0 25 0 13 64 29 16

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 27 8 8 3 2 0 81 11 196
2017 First official language - French 68 24 0 0 8 0 0 92 8 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 23 10 4 2 3 1 84 6 196
2017 First official language - French 76 16 0 0 8 0 0 92 8 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 27 9 9 3 1 0 78 13 196
2017 First official language - French 76 16 8 0 0 0 0 92 0 12
2014 First official language - English 46 25 9 9 11 0 1 72 20 180
2014 First official language - French 39 28 17 11 6 0 0 66 17 18
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 24 8 4 6 5 8 79 12 45
2014 First official language - English 34 25 13 16 7 2 2 62 24 44

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 34 13 9 5 5 0 71 15 195
2017 First official language - French 51 8 9 16 0 16 0 70 19 12
2014 First official language - English 21 31 13 20 10 5 0 55 31 180
2014 First official language - French 18 28 16 17 11 11 0 51 31 18
2011 First official language - English 27 28 17 15 9 5 0 58 25 169
2011 First official language - French 6 25 19 31 19 0 0 31 50 16

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 32 13 14 5 4 0 67 20 195
2017 First official language - French 51 16 17 8 8 0 0 67 16 12
2014 First official language - English 20 31 16 15 16 3 0 52 31 180
2014 First official language - French 12 16 22 11 34 5 0 30 47 18
2011 First official language - English 25 36 11 18 9 1 0 61 27 170
2011 First official language - French 6 25 6 31 25 0 6 33 61 16

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 29 14 22 9 5 0 53 32 196
2017 First official language - French 35 24 9 16 0 16 0 70 19 12
2014 First official language - English 13 25 15 27 16 4 0 40 44 180
2014 First official language - French 12 11 28 22 17 11 0 26 43 18
2011 First official language - English 16 36 16 17 11 4 0 54 30 169
2011 First official language - French 6 19 19 19 32 0 6 26 54 16

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 27 11 11 7 5 0 70 18 196
2017 First official language - French 52 40 0 8 0 0 0 92 8 12
2014 First official language - English 25 23 14 13 18 6 0 51 33 180
2014 First official language - French 18 32 11 17 22 0 0 50 39 18
2011 First official language - English 21 35 11 16 11 7 0 60 28 170
2011 First official language - French 18 19 13 32 12 0 6 40 47 16

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 28 14 21 7 2 0 57 29 196
2017 First official language - French 36 40 8 17 0 0 0 75 17 12
2014 First official language - English 12 26 12 25 21 3 0 40 47 180
2014 First official language - French 12 16 17 27 22 5 0 30 53 18
2011 First official language - English 16 37 11 21 13 2 0 54 35 170
2011 First official language - French 19 19 25 13 25 0 0 37 38 16
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 39 10 7 3 0 0 80 10 196
2017 First official language - French 60 40 0 0 0 0 0 100 0 12
2014 First official language - English 33 40 12 8 5 2 0 75 13 180
2014 First official language - French 18 55 22 5 0 0 0 72 5 18
2011 First official language - English 34 39 10 13 4 0 0 73 17 170
2011 First official language - French 31 50 0 13 6 0 0 81 19 16

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 27 6 2 1 3 0 90 4 195
2017 First official language - French 52 48 0 0 0 0 0 100 0 12
2014 First official language - English 46 36 8 3 5 2 0 84 8 180
2014 First official language - French 29 38 17 5 6 5 0 70 12 18
2011 First official language - English 42 35 10 6 2 4 0 81 9 170
2011 First official language - French 25 51 19 0 6 0 0 75 6 16

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 29 10 9 4 1 0 77 13 196
2017 First official language - French 75 0 8 8 0 0 9 82 9 12
2014 First official language - English 39 32 8 11 8 3 1 73 19 180
2014 First official language - French 28 44 0 16 6 5 0 77 23 18
2011 First official language - English 35 28 15 9 8 4 1 66 18 170
2011 First official language - French 12 25 25 12 25 0 0 37 37 16

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 32 14 5 2 2 1 78 8 196
2017 First official language - French 52 23 0 8 0 8 9 90 10 12
2014 First official language - English 33 33 15 13 5 1 0 67 19 180
2014 First official language - French 34 17 22 11 11 5 0 54 23 18
2011 First official language - English 13 42 17 14 7 6 1 60 22 170
2011 First official language - French 6 31 7 31 25 0 0 37 56 16

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 19 20 15 12 6 4 47 30 196
2017 First official language - French 17 23 0 24 9 8 19 55 45 12
2014 First official language - English 13 15 18 20 25 8 2 31 49 180
2014 First official language - French 12 0 22 22 33 11 0 13 62 18
2011 First official language - English 14 15 22 16 13 14 5 37 36 169
2011 First official language - French 0 0 19 7 44 19 12 0 73 16

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 73 16 4 1 1 2 2 93 3 196
2017 First official language - French 43 25 24 8 0 0 0 68 8 12
2014 First official language - English 72 14 4 2 1 2 5 93 3 180
2014 First official language - French 39 11 5 22 17 5 0 53 41 18

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 77 10 3 2 1 5 2 94 3 196
2017 First official language - French 59 25 0 16 0 0 0 84 16 12
2014 First official language - English 76 8 4 2 2 4 3 91 4 179
2014 First official language - French 33 22 7 22 5 5 5 62 31 18
2011 First official language - English 72 16 6 1 1 4 1 92 1 169
2011 First official language - French 12 31 7 18 19 12 0 50 43 16

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 29 13 20 9 3 1 57 29 196
2017 First official language - French 43 15 8 17 0 8 9 70 20 12
2014 First official language - English 13 30 14 22 19 3 0 44 42 180
2014 First official language - French 18 17 21 22 17 5 0 37 41 18
2011 First official language - English 25 35 17 14 6 3 0 62 20 168
2011 First official language - French 6 31 6 25 32 0 0 37 57 16

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 29 9 19 21 3 1 49 42 196
2017 First official language - French 19 25 16 16 0 16 9 57 21 12
2014 First official language - English 8 15 11 22 37 3 3 25 63 180
2014 First official language - French 11 5 11 17 39 5 12 20 67 18
2011 First official language - English 14 27 15 20 18 4 3 43 40 170
2011 First official language - French 6 7 31 13 44 0 0 13 56 16

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 38 16 11 3 3 0 69 14 196
2017 First official language - French 43 16 8 24 0 8 0 65 26 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 34 9 1 1 3 0 89 2 196
2017 First official language - French 52 15 0 8 8 17 0 81 19 12
2014 First official language - English 43 34 13 3 2 5 0 81 5 180
2014 First official language - French 39 28 17 5 5 5 0 71 12 18

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 43 8 4 2 0 0 85 7 196
2017 First official language - French 60 24 0 16 0 0 0 84 16 12
2014 First official language - English 38 33 13 6 8 2 0 73 14 180
2014 First official language - French 29 28 16 11 11 5 0 60 23 18
2011 First official language - English 41 38 8 6 5 2 0 80 12 170
2011 First official language - French 19 38 25 0 19 0 0 56 19 16

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 35 10 2 3 1 0 85 5 195
2017 First official language - French 59 24 17 0 0 0 0 83 0 12
2014 First official language - English 45 26 14 8 7 0 0 71 15 180
2014 First official language - French 28 38 0 28 6 0 0 67 33 18
2011 First official language - English 47 31 11 6 4 1 0 79 10 167
2011 First official language - French 19 50 6 0 25 0 0 69 25 16

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 30 19 6 9 1 0 66 15 196
2017 First official language - French 59 8 16 17 0 0 0 67 17 12
2014 First official language - English 21 30 19 16 14 1 0 51 29 180
2014 First official language - French 18 16 22 17 28 0 0 34 45 18
2011 First official language - English 29 35 15 10 10 1 0 64 20 170
2011 First official language - French 19 25 19 26 12 0 0 43 38 16

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 34 16 10 5 1 0 69 15 196
2017 First official language - French 42 17 24 17 0 0 0 59 17 12
2014 First official language - English 19 32 18 17 13 0 0 52 30 180
2014 First official language - French 18 21 5 22 34 0 0 39 56 18
2011 First official language - English 30 37 13 12 9 0 0 67 21 170
2011 First official language - French 25 31 12 13 19 0 0 56 32 16

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 19 25 16 14 2 0 44 31 196
2017 First official language - French 42 8 8 8 17 9 9 60 30 12
2014 First official language - English 17 15 22 15 24 5 2 34 43 180
2014 First official language - French 23 11 5 33 28 0 0 34 61 18
2011 First official language - English 22 31 16 11 17 4 0 55 29 170
2011 First official language - French 19 18 12 13 38 0 0 37 51 16
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 34 23 43 196
2017 First official language - French 34 41 25 12
2014 First official language - English 43 14 43 180
2014 First official language - French 45 23 33 18
2011 First official language - English 35 29 36 170
2011 First official language - French 57 37 6 16

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 10 16 44 7 20 3 66
2014 First official language - English 2 14 57 20 9999 8 76
2011 First official language - English 3 15 47 20 9999 14 59
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 24 76 195
2014 First official language - English 24 76 180
2014 First official language - French 35 65 17

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 48
2014 First official language - English 52 44

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 81 48
2014 First official language - English 75 44

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 48

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 48
2014 First official language - English 0 44

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 48
2014 First official language - English 37 44

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 48
2014 First official language - English 46 44

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 48
2014 First official language - English 43 44

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 48
2014 First official language - English 41 44

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 18 48
2014 First official language - English 32 44

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 48
2014 First official language - English 53 44

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 48
2014 First official language - English 32 44

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 48

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 48
2014 First official language - English 12 44

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 48

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 48
2014 First official language - English 42 44

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 48
2014 First official language - English 16 44

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 48
2014 First official language - English 12 44

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 48
2014 First official language - English 52 44

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 48
2014 First official language - English 25 44

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 48
2014 First official language - English 23 44

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 48
2014 First official language - English 12 44

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 48
2014 First official language - English 32 44

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 45

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 45
2014 First official language - English 27 41

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 45

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 45
2014 First official language - English 12 41

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 45

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 45
2014 First official language - English 14 41

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 45
2014 First official language - English 34 41

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 57 45
2014 First official language - English 57 41

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 45
2014 First official language - English 59 41

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 45

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 45
2014 First official language - English 15 41

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 87 13 48

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 17 19 9 9 21 4 51 24 194
2017 First official language - French 30 17 27 0 0 26 0 63 0 11
2014 First official language - English 14 21 21 8 15 18 3 44 29 180
2014 First official language - French 17 11 11 17 11 27 5 42 41 18

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 29 16 9 5 5 1 69 15 196
2017 First official language - French 60 32 8 0 0 0 0 92 0 12
2014 First official language - English 29 23 20 8 11 9 1 58 20 180
2014 First official language - French 23 33 11 17 5 11 0 63 25 18
2011 First official language - English 30 27 19 6 4 13 1 66 12 169
2011 First official language - French 7 33 20 20 13 7 0 42 36 15
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 46 6 4 2 1 12 86 6 196
2017 First official language - French 15 41 9 0 16 0 19 69 20 12
2014 First official language - English 27 49 4 7 2 2 8 85 11 180
2014 First official language - French 44 33 11 6 0 0 7 82 6 18
2011 First official language - English 22 49 8 10 1 3 8 79 13 170
2011 First official language - French 44 44 0 6 0 0 6 93 7 16

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 17 19 8 4 30 11 47 21 196
2017 First official language - French 27 15 9 8 8 16 16 63 24 12
2014 First official language - English 5 14 23 7 5 31 15 36 21 180
2014 First official language - French 0 11 33 11 5 17 23 18 28 18
2011 First official language - English 5 14 28 7 3 30 14 34 17 168
2011 First official language - French 6 6 38 13 6 6 25 18 27 16

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 27 13 1 0 9 11 82 2 196
2017 First official language - French 57 8 8 8 0 0 19 80 10 12
2014 First official language - English 24 27 16 7 5 12 8 64 16 180
2014 First official language - French 33 22 17 23 0 0 7 58 24 18
2011 First official language - English 27 28 16 6 2 11 9 69 10 170
2011 First official language - French 12 31 12 19 13 6 6 50 36 16

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 25 16 5 1 13 11 71 8 196
2017 First official language - French 40 17 16 8 0 0 19 70 10 12
2014 First official language - English 18 25 17 8 6 18 8 58 18 180
2014 First official language - French 22 17 28 11 5 11 7 46 20 18
2011 First official language - English 21 25 18 10 4 14 8 59 18 170
2011 First official language - French 12 25 6 32 13 6 6 42 51 16
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 10 90 195
2014 First official language - English 11 89 180

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 19

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 74 19
2014 First official language - English 95 19

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19
2014 First official language - English 0 19

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19
2014 First official language - English 0 19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19
2014 First official language - English 0 19

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19
2014 First official language - English 0 19

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 19

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 19

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 19
2014 First official language - English 36 19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 19
2014 First official language - English 26 19

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19
2014 First official language - English 0 19

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 19
2014 First official language - English 30 19

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19
2014 First official language - English 0 19

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19
2014 First official language - English 0 19

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 19

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 69 19
2014 First official language - English 59 19

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 18

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 18
2014 First official language - English 0 17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 18
2014 First official language - English 27 17

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 18
2014 First official language - English 50 17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 18
2014 First official language - English 0 17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 68 18
2014 First official language - English 66 17

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 18

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 95 5 19

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 15 19 6 3 33 4 55 15 195
2017 First official language - French 27 7 33 0 0 33 0 51 0 12
2014 First official language - English 16 13 24 3 6 33 6 47 14 180
2014 First official language - French 5 0 28 5 5 56 0 12 24 18

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 32 13 4 2 11 0 78 7 195
2017 First official language - French 51 7 25 8 0 9 0 64 9 12
2014 First official language - English 31 22 19 4 6 17 1 65 12 180
2014 First official language - French 28 27 23 5 5 11 0 62 12 18
2011 First official language - English 36 31 11 7 1 15 0 79 9 170
2011 First official language - French 12 25 13 13 7 31 0 54 28 16
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 26 24 11 19 2 1 45 30 196
2017 First official language - French 43 33 17 0 0 7 0 82 0 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 30 25 17 11 1 2 45 29 196
2017 First official language - French 40 33 0 8 19 0 0 73 27 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 31 25 14 10 1 3 50 25 196
2017 First official language - French 60 16 8 17 0 0 0 75 17 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 21 24 17 18 1 4 38 37 196
2017 First official language - French 34 24 8 8 19 7 0 62 29 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 32 13 5 7 1 5 74 13 196
2017 First official language - French 48 25 17 0 10 0 0 73 10 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 31 22 14 7 1 2 56 21 196
2017 First official language - French 24 50 0 26 0 0 0 74 26 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 33 21 11 5 1 3 62 17 196
2017 First official language - French 51 24 8 8 0 8 0 82 9 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 23 25 18 11 2 2 44 30 194
2017 First official language - French 32 35 16 17 0 0 0 67 17 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 29 21 14 9 2 2 54 24 196
2017 First official language - French 52 32 16 0 0 0 0 84 0 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 29 26 7 6 1 2 59 14 195
2017 First official language - French 60 25 15 0 0 0 0 85 0 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 66 19 8 4 2 1 0 86 6 196
2017 First official language - French 83 17 0 0 0 0 0 100 0 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 66 11 9 5 4 2 4 80 10 196
2017 First official language - French 68 8 8 16 0 0 0 76 16 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 30 6 3 2 1 3 88 6 195
2017 First official language - French 60 32 0 8 0 0 0 92 8 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 22 10 8 3 1 3 77 12 195
2017 First official language - French 85 15 0 0 0 0 0 100 0 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 11 3 2 0 1 25 93 3 195
2017 First official language - French 61 8 8 0 0 0 23 90 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 18 5 0 0 1 6 94 1 196
2017 First official language - French 76 8 0 0 0 0 16 100 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 15 12 9 12 2 2 66 21 196
2017 First official language - French 76 8 0 7 8 0 0 84 16 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 22 13 3 2 1 5 82 5 195
2017 First official language - French 76 15 8 0 0 0 0 92 0 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 29 43 14 7 0 0 37 21 196
2017 First official language - French 8 41 32 10 9 0 0 49 19 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 21 44 17 10 1 0 27 29 195
2017 First official language - French 0 9 50 25 8 0 7 36 9 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 47 17 9 2 3 0 71 12 194
2017 First official language - French 17 58 0 8 0 17 0 90 10 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 39 17 14 7 3 0 62 21 195
2017 First official language - French 49 18 8 17 0 8 0 73 18 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 22 78 196
2014 First official language - English 20 80 180

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 69 31 43
2014 First official language - English 75 25 35

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 36 9 3 0 0 3 87 3 30
2014 First official language - English 57 18 14 7 4 0 0 75 11 26
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 25 22 9 18 6 2 20 80 195
2017 First official language - French 42 16 35 0 0 7 0 45 55 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 142

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 142

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 142

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 142

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 142

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 142

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 1 47 24 6 4 19 140

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 22 11 19 19 1 6 47 41 143

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 2 9 8 19 51 3 8 13 79 143
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