2017 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	34	54	0	12	0	88	12	17
2017	Administration and operations	50	36	7	7	0	86	7	42
2017	Human resources	64	36	0	0	0	100	0	16
2017	Financial management	20	70	0	10	0	90	10	10
2017	Policy	28	49	0	22	0	78	22	28
2017	Project management	28	53	6	13	0	81	13	32
2017	Other services to the public	31	30	0	39	0	61	39	10
2017	None of the above	34	39	11	11	5	74	15	20
2014	Communications or public affairs	19	63	0	18	0	82	18	16
2014	Administration and operations	28	52	2	16	2	80	18	47
2014	Human resources	55	36	0	0	9	91	9	11
2014	Financial management	19	44	6	19	12	63	31	16
2014	Other services to the public	28	26	4	18	25	54	42	28
2014	None of the above	30	46	4	8	12	77	19	52

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	83	17	0	0	0	0	100	0	17
2017	Administration and operations	86	7	2	2	0	2	95	2	42
2017	Human resources	88	12	0	0	0	0	100	0	16
2017	Financial management	78	22	0	0	0	0	100	0	10
2017	Policy	78	15	7	0	0	0	93	0	28
2017	Project management	75	16	6	0	0	3	94	0	32
2017	Other services to the public	91	9	0	0	0	0	100	0	10
2017	None of the above	69	14	11	6	0	0	83	6	20
2014	Communications or public affairs	69	25	0	0	6	0	94	6	16
2014	Administration and operations	80	16	0	2	2	0	96	4	47
2014	Human resources	100	0	0	0	0	0	100	0	11
2014	Financial management	74	20	0	6	0	0	94	6	16
2014	Other services to the public	63	30	4	0	4	0	93	4	28
2014	None of the above	75	15	4	2	0	4	94	2	52

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	82	12	6	0	0	0	0	94	0	17
2017	Administration and operations	93	7	0	0	0	0	0	100	0	42
2017	Human resources	100	0	0	0	0	0	0	100	0	16
2017	Financial management	100	0	0	0	0	0	0	100	0	10
2017	Policy	86	7	7	0	0	0	0	93	0	28
2017	Project management	78	6	3	6	3	0	3	87	10	32
2017	Other services to the public	90	10	0	0	0	0	0	100	0	10
2017	None of the above	74	5	6	6	5	4	0	82	11	20
2014	Communications or public affairs	69	18	0	6	6	0	0	88	12	16
2014	Administration and operations	78	10	2	2	4	0	4	92	6	47
2014	Human resources	91	0	0	0	0	0	9	100	0	11
2014	Financial management	76	6	0	18	0	0	0	82	18	16
2014	Other services to the public	71	22	4	0	4	0	0	93	4	28
2014	None of the above	83	13	2	2	0	0	0	96	2	52

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	34	6	6	0	88	6	17
2017	Administration and operations	60	33	0	7	0	93	7	42
2017	Human resources	33	37	12	13	6	70	19	16
2017	Financial management	91	9	0	0	0	100	0	10
2017	Policy	68	22	3	7	0	90	7	28
2017	Project management	53	35	6	6	0	87	6	32
2017	Other services to the public	53	19	0	19	9	72	28	10
2017	None of the above	40	54	6	0	0	94	0	20
2014	Communications or public affairs	18	31	13	18	19	50	37	16
2014	Administration and operations	30	20	10	16	24	50	40	47
2014	Human resources	10	63	9	9	9	73	18	11
2014	Financial management	14	25	6	25	31	38	56	16
2014	Other services to the public	28	15	8	25	25	43	50	28
2014	None of the above	41	28	2	13	15	69	29	52

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	71	12	0	0	0	88	0	17
2017	Administration and operations	26	51	7	11	5	0	77	16	42
2017	Human resources	38	50	0	12	0	0	88	12	16
2017	Financial management	21	29	10	12	28	0	50	40	10
2017	Policy	35	35	7	19	0	3	73	20	28
2017	Project management	40	41	3	13	3	0	81	16	32
2017	Other services to the public	21	19	11	30	19	0	40	49	10
2017	None of the above	15	34	25	14	11	0	50	25	20
2014	Communications or public affairs	6	31	6	38	13	6	39	54	16
2014	Administration and operations	22	40	12	18	8	0	62	26	47
2014	Human resources	46	36	0	18	0	0	82	18	11
2014	Financial management	7	38	6	31	18	0	45	49	16
2014	Other services to the public	29	29	0	35	7	0	58	42	28
2014	None of the above	29	32	10	19	10	0	62	28	52

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	23	6	12	0	83	12	17
2017	Administration and operations	33	45	13	7	2	78	10	41
2017	Human resources	40	37	5	18	0	77	18	16
2017	Financial management	50	28	22	0	0	78	0	10
2017	Policy	32	43	15	7	3	74	10	28
2017	Project management	53	34	3	9	0	88	9	32
2017	Other services to the public	33	58	10	0	0	90	0	10
2017	None of the above	36	30	14	19	0	67	19	20
2014	Communications or public affairs	31	50	6	6	7	81	13	16
2014	Administration and operations	24	37	10	19	10	61	29	47
2014	Human resources	45	37	9	9	0	82	9	11
2014	Financial management	25	44	12	18	0	69	18	16
2014	Other services to the public	32	36	21	0	11	68	11	28
2014	None of the above	37	38	9	11	4	75	15	52

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	35	6	6	0	88	6	17
2017	Administration and operations	59	32	2	5	2	91	7	41
2017	Human resources	53	36	11	0	0	89	0	16
2017	Financial management	50	40	10	0	0	90	0	10
2017	Policy	32	42	7	12	7	74	19	28
2017	Project management	56	31	6	3	3	87	6	32
2017	Other services to the public	33	58	10	0	0	90	0	10
2017	None of the above	41	30	5	19	5	71	24	20
2014	Communications or public affairs	31	50	6	13	0	81	13	16
2014	Administration and operations	37	22	12	17	12	59	29	47
2014	Human resources	82	9	0	9	0	91	9	11
2014	Financial management	37	44	0	6	12	82	18	16
2014	Other services to the public	36	32	4	18	11	68	28	28
2014	None of the above	43	38	9	4	6	81	9	52

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	35	0	6	0	0	94	6	17
2017	Administration and operations	57	29	9	4	0	0	86	4	41
2017	Human resources	76	24	0	0	0	0	100	0	16
2017	Financial management	50	40	0	10	0	0	90	10	10
2017	Policy	56	29	3	8	0	3	88	9	28
2017	Project management	53	38	3	6	0	0	91	6	32
2017	Other services to the public	53	37	0	0	10	0	90	10	10
2017	None of the above	26	60	14	0	0	0	86	0	20
2014	Communications or public affairs	19	75	0	6	0	0	94	6	16
2014	Administration and operations	36	40	8	10	6	0	76	16	47
2014	Human resources	46	36	9	9	0	0	82	9	11
2014	Financial management	18	51	6	6	19	0	69	25	16
2014	Other services to the public	36	32	4	14	15	0	67	29	28
2014	None of the above	50	33	4	10	4	0	83	13	52

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	71	29	0	0	0	0	100	0	17
2017	Administration and operations	45	35	8	11	0	0	81	11	41
2017	Human resources	41	36	5	18	0	0	77	18	16
2017	Financial management	40	50	10	0	0	0	90	0	10
2017	Policy	52	26	7	15	0	0	78	15	28
2017	Project management	44	31	3	9	9	3	77	19	32
2017	Other services to the public	28	32	9	11	19	0	61	30	10
2017	None of the above	30	25	21	14	11	0	55	24	20
2014	Communications or public affairs	18	31	13	25	13	0	49	37	16
2014	Administration and operations	31	24	18	12	15	0	55	27	47
2014	Human resources	55	36	9	0	0	0	91	0	11
2014	Financial management	31	32	0	24	12	0	63	37	16
2014	Other services to the public	25	28	7	11	29	0	53	40	28
2014	None of the above	33	35	10	6	17	0	68	23	52

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	29	0	0	0	0	12	100	0	17
2017	Administration and operations	38	15	13	22	9	2	0	55	32	41
2017	Human resources	20	25	11	12	0	7	25	65	18	16
2017	Financial management	30	40	0	0	10	0	20	88	12	10
2017	Policy	28	37	10	11	3	3	8	72	16	28
2017	Project management	31	34	13	16	6	0	0	66	22	32
2017	Other services to the public	31	19	11	0	28	0	11	56	32	10
2017	None of the above	5	33	21	11	20	0	10	43	34	20
2014	Communications or public affairs	25	31	13	19	0	0	12	63	22	16
2014	Administration and operations	20	16	16	24	23	0	2	37	47	47
2014	Human resources	64	27	0	9	0	0	0	91	9	11
2014	Financial management	31	32	6	12	6	6	6	72	21	16
2014	Other services to the public	14	32	4	7	33	4	8	51	45	28
2014	None of the above	16	27	9	13	25	0	10	47	42	52

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	47	12	6	0	0	83	6	17
2017	Administration and operations	46	35	8	9	2	0	81	11	42
2017	Human resources	28	53	0	12	0	7	87	13	16
2017	Financial management	31	39	21	10	0	0	70	10	10
2017	Policy	21	53	10	15	0	0	74	15	28
2017	Project management	41	41	0	12	6	0	81	19	32
2017	Other services to the public	23	49	9	19	0	0	72	19	10
2017	None of the above	32	28	16	24	0	0	60	24	20
2014	Communications or public affairs	12	69	6	13	0	0	81	13	16
2014	Administration and operations	28	34	8	15	16	0	61	31	47
2014	Human resources	45	37	0	18	0	0	82	18	11
2014	Financial management	31	26	12	25	6	0	57	31	16
2014	Other services to the public	25	39	10	7	18	0	65	25	28
2014	None of the above	17	48	19	13	2	0	66	15	52

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	52	6	6	0	0	88	6	17
2017	Administration and operations	38	26	17	14	2	2	66	17	42
2017	Human resources	34	41	6	12	0	7	81	13	16
2017	Financial management	21	61	0	18	0	0	82	18	10
2017	Policy	28	49	14	3	5	0	78	8	28
2017	Project management	31	37	12	6	9	3	71	16	32
2017	Other services to the public	12	49	21	0	19	0	60	19	10
2017	None of the above	26	20	16	29	10	0	46	38	20
2014	Communications or public affairs	12	44	19	25	0	0	56	25	16
2014	Administration and operations	24	26	26	16	8	0	50	24	47
2014	Human resources	73	9	18	0	0	0	82	0	11
2014	Financial management	25	32	6	12	25	0	57	37	16
2014	Other services to the public	18	29	7	29	18	0	46	47	28
2014	None of the above	20	32	23	4	21	0	52	25	52

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	19	57	23	0	0	0	77	0	17
2017	Administration and operations	39	34	14	13	0	0	73	13	42
2017	Human resources	44	37	6	6	0	7	87	7	16
2017	Financial management	40	10	22	10	19	0	49	29	10
2017	Policy	25	35	22	19	0	0	60	19	28
2017	Project management	28	37	9	6	19	0	65	25	32
2017	Other services to the public	21	69	0	10	0	0	90	10	10
2017	None of the above	28	28	10	25	10	0	56	35	20

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	40	23	0	0	77	0	17
2017	Administration and operations	62	33	2	3	0	95	3	42
2017	Human resources	71	23	6	0	0	94	0	16
2017	Financial management	31	59	0	0	10	90	10	10
2017	Policy	42	40	3	14	0	83	14	28
2017	Project management	53	31	3	12	0	85	12	32
2017	Other services to the public	63	18	0	10	10	81	19	10
2017	None of the above	42	33	5	16	5	75	21	20
2014	Communications or public affairs	25	45	12	18	0	69	18	16
2014	Administration and operations	51	31	6	6	6	82	12	47
2014	Human resources	63	28	9	0	0	91	0	11
2014	Financial management	37	44	6	6	6	82	12	16
2014	Other services to the public	46	17	18	4	15	64	19	28
2014	None of the above	49	36	6	4	6	85	9	52

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	47	41	12	0	0	0	88	0	17
2017	Administration and operations	44	27	15	10	4	0	71	14	41
2017	Human resources	46	29	12	6	0	7	81	6	16
2017	Financial management	40	51	0	10	0	0	90	10	10
2017	Policy	22	49	10	14	5	0	71	19	28
2017	Project management	28	44	0	15	13	0	72	28	32
2017	Other services to the public	21	32	19	19	10	0	53	28	10
2017	None of the above	41	14	11	24	10	0	55	34	20

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	41	6	0	0	0	94	0	17
2017	Administration and operations	56	34	10	0	0	0	90	0	42
2017	Human resources	53	23	12	6	0	7	81	6	16
2017	Financial management	50	28	12	10	0	0	78	10	10
2017	Policy	39	46	12	3	0	0	85	3	28
2017	Project management	53	28	13	6	0	0	81	6	32
2017	Other services to the public	42	39	9	10	0	0	81	10	10
2017	None of the above	46	29	10	16	0	0	75	16	20
2014	Communications or public affairs	43	38	12	7	0	0	81	7	16
2014	Administration and operations	56	24	15	2	4	0	79	6	47
2014	Human resources	54	37	9	0	0	0	91	0	11
2014	Financial management	37	32	6	24	0	0	69	24	16
2014	Other services to the public	58	35	0	0	4	4	96	4	28
2014	None of the above	58	29	9	4	0	0	87	4	52

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	40	6	0	0	0	94	0	17
2017	Administration and operations	44	35	12	7	2	0	79	9	42
2017	Human resources	52	24	0	12	6	7	81	19	16
2017	Financial management	31	59	10	0	0	0	90	0	10
2017	Policy	29	43	14	12	3	0	71	15	28
2017	Project management	44	31	6	16	3	0	75	19	32
2017	Other services to the public	21	60	0	9	10	0	81	19	10
2017	None of the above	36	15	10	30	5	5	53	37	20
2014	Communications or public affairs	25	37	6	25	7	0	62	32	16
2014	Administration and operations	14	48	10	20	8	0	62	28	47
2014	Human resources	63	28	9	0	0	0	91	0	11
2014	Financial management	33	31	6	18	12	0	63	30	16
2014	Other services to the public	25	18	14	28	14	0	44	42	28
2014	None of the above	24	44	11	13	8	0	68	21	52

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	65	28	6	0	0	0	94	0	17
2017	Administration and operations	44	33	13	10	0	0	77	10	42
2017	Human resources	52	29	12	0	0	7	87	0	16
2017	Financial management	21	69	10	0	0	0	90	0	10
2017	Policy	47	35	10	5	3	0	81	8	28
2017	Project management	31	37	9	19	3	0	69	22	32
2017	Other services to the public	21	51	0	28	0	0	72	28	10
2017	None of the above	27	24	14	14	21	0	51	35	20
2014	Communications or public affairs	37	32	13	18	0	0	69	18	16
2014	Administration and operations	20	27	26	15	12	0	47	27	47
2014	Human resources	54	37	9	0	0	0	91	0	11
2014	Financial management	31	20	6	12	31	0	51	43	16
2014	Other services to the public	25	18	7	26	25	0	43	50	28
2014	None of the above	31	21	20	17	11	0	52	29	52

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	46	6	0	0	0	94	0	17
2017	Administration and operations	40	37	13	5	5	0	78	10	42
2017	Human resources	53	17	18	12	0	0	70	12	16
2017	Financial management	39	20	22	10	10	0	59	19	10
2017	Policy	32	36	19	10	0	3	70	11	28
2017	Project management	37	34	16	9	3	0	72	13	32
2017	Other services to the public	32	21	10	10	28	0	53	37	10
2017	None of the above	20	34	10	25	11	0	55	36	20
2014	Communications or public affairs	31	50	6	7	6	0	81	13	16
2014	Administration and operations	28	32	18	8	14	0	60	22	47
2014	Human resources	70	30	0	0	0	0	100	0	10
2014	Financial management	19	32	0	12	37	0	51	49	16
2014	Other services to the public	29	14	7	25	25	0	43	50	28
2014	None of the above	23	38	12	8	17	2	63	25	52

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	41	12	0	0	0	88	0	17
2017	Administration and operations	50	26	17	2	4	0	76	7	42
2017	Human resources	46	23	12	12	0	7	74	13	16
2017	Financial management	41	38	12	10	0	0	78	10	10
2017	Policy	32	39	19	7	3	0	71	10	28
2017	Project management	56	25	9	6	3	0	81	9	32
2017	Other services to the public	33	39	19	10	0	0	72	10	10
2017	None of the above	41	14	24	21	0	0	56	21	20
2014	Communications or public affairs	25	50	12	7	7	0	74	13	16
2014	Administration and operations	29	37	14	10	10	0	66	20	47
2014	Human resources	45	55	0	0	0	0	100	0	11
2014	Financial management	31	14	6	24	24	0	45	49	16
2014	Other services to the public	25	32	22	14	7	0	57	21	28
2014	None of the above	22	50	15	9	4	0	72	13	52

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	31	63	0	6	0	0	94	6	17
2017	Administration and operations	25	47	19	7	2	0	72	9	42
2017	Human resources	31	6	38	12	7	7	39	20	16
2017	Financial management	39	28	20	12	0	0	68	12	10
2017	Policy	36	35	22	7	0	0	71	7	28
2017	Project management	34	38	19	6	3	0	72	9	32
2017	Other services to the public	9	29	30	21	11	0	38	32	10
2017	None of the above	24	35	17	14	11	0	59	24	20
2014	Communications or public affairs	25	18	32	6	19	0	43	25	16
2014	Administration and operations	34	27	22	8	8	0	61	16	47
2014	Human resources	19	45	27	9	0	0	64	9	11
2014	Financial management	19	37	26	12	6	0	55	18	16
2014	Other services to the public	25	25	21	8	22	0	49	30	28
2014	None of the above	17	56	13	8	6	0	73	14	52

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	7	62	6	6	6	0	13	20	16
2017	Administration and operations	7	24	41	11	12	0	5	24	32	41
2017	Human resources	0	12	45	25	11	7	0	39	13	16
2017	Financial management	0	19	81	0	0	0	0	0	19	10
2017	Policy	7	25	51	7	10	0	0	17	31	28
2017	Project management	22	22	31	25	0	0	0	25	44	32
2017	Other services to the public	19	20	28	23	10	0	0	33	40	10
2017	None of the above	19	33	32	5	6	0	5	11	55	20
2014	Communications or public affairs	12	44	25	6	6	6	0	13	60	16
2014	Administration and operations	16	22	43	13	6	0	0	19	38	47
2014	Human resources	0	27	55	18	0	0	0	18	27	11
2014	Financial management	30	37	20	6	6	0	0	12	68	16
2014	Other services to the public	36	22	18	14	10	0	0	25	58	28
2014	None of the above	19	27	36	14	2	0	2	16	47	52

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	25	31	13	24	6	0	40	27	16
2017	Administration and operations	12	24	28	15	17	2	2	34	37	41
2017	Human resources	19	12	32	19	12	7	0	33	33	16
2017	Financial management	32	28	29	0	11	0	0	11	60	10
2017	Policy	17	15	26	31	10	0	0	42	32	28
2017	Project management	25	38	25	9	0	0	3	9	65	32
2017	Other services to the public	30	19	19	23	10	0	0	33	49	10
2017	None of the above	38	15	18	17	5	6	0	23	57	20
2014	Communications or public affairs	12	51	12	12	0	12	0	14	72	16
2014	Administration and operations	12	29	32	10	15	0	2	26	41	47
2014	Human resources	0	18	9	36	37	0	0	73	18	11
2014	Financial management	55	20	18	7	0	0	0	7	75	16
2014	Other services to the public	33	25	29	7	4	4	0	11	59	28
2014	None of the above	19	25	30	16	8	0	2	24	45	51

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	6	43	40	6	0	6	0	6	51	17
2017	Administration and operations	11	21	30	21	12	2	2	35	33	41
2017	Human resources	0	12	44	31	5	7	0	39	13	16
2017	Financial management	10	10	42	28	11	0	0	39	19	10
2017	Policy	17	19	46	7	11	0	0	18	36	28
2017	Project management	44	19	28	9	0	0	0	9	63	32
2017	Other services to the public	28	19	21	21	11	0	0	33	47	10
2017	None of the above	33	14	20	16	5	6	5	24	53	20
2014	Communications or public affairs	31	32	25	6	0	6	0	7	67	16
2014	Administration and operations	22	26	24	16	0	8	4	18	55	47
2014	Human resources	0	0	18	46	36	0	0	82	0	11
2014	Financial management	49	13	18	14	6	0	0	20	62	16
2014	Other services to the public	53	22	7	10	4	4	0	15	77	28
2014	None of the above	37	30	19	6	4	0	4	11	70	52

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	19	56	6	13	6	0	20	20	16
2017	Administration and operations	7	23	28	24	19	0	0	42	30	41
2017	Human resources	0	19	44	13	17	7	0	33	20	16
2017	Financial management	0	19	42	39	0	0	0	39	19	10
2017	Policy	7	17	34	35	7	0	0	42	24	28
2017	Project management	22	25	34	19	0	0	0	19	47	32
2017	None of the above	19	29	20	20	5	6	0	27	51	20
2014	Communications or public affairs	19	38	25	12	0	6	0	13	61	16
2014	Administration and operations	14	26	32	16	12	0	0	28	40	47
2014	Human resources	9	9	27	37	18	0	0	55	18	11
2014	Financial management	25	19	20	37	0	0	0	37	43	16
2014	Other services to the public	21	33	32	14	0	0	0	14	54	28
2014	None of the above	27	17	27	17	6	0	6	25	46	52

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	12	51	6	24	6	0	33	13	16
2017	Administration and operations	12	23	26	20	14	0	4	35	37	42
2017	Human resources	19	24	33	6	12	0	7	19	46	16
2017	Financial management	20	40	40	0	0	0	0	0	60	10
2017	Policy	11	19	24	24	14	3	3	41	33	28
2017	Project management	28	31	19	12	3	3	3	16	64	32
2017	Other services to the public	9	42	21	19	10	0	0	28	51	10
2017	None of the above	24	29	14	22	5	6	0	28	57	20
2014	Communications or public affairs	31	12	25	25	0	6	0	27	46	16
2014	Administration and operations	18	26	26	20	8	0	2	28	45	47
2014	Human resources	9	9	63	9	10	0	0	19	18	11
2014	Financial management	56	20	18	6	0	0	0	6	76	16
2014	Other services to the public	36	29	10	21	4	0	0	25	65	28
2014	None of the above	21	27	25	19	2	2	4	22	51	52

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	13	50	24	6	6	0	33	14	16
2017	Administration and operations	14	32	22	8	13	7	5	23	52	41
2017	Human resources	25	6	32	13	17	7	0	33	33	16
2017	Financial management	22	39	40	0	0	0	0	0	60	10
2017	Policy	7	12	32	28	14	3	3	45	20	28
2017	Project management	31	40	13	13	3	0	0	16	72	32
2017	Other services to the public	18	21	0	40	21	0	0	61	39	10
2017	None of the above	44	23	0	17	5	11	0	25	75	20
2014	Communications or public affairs	19	6	38	18	12	6	0	33	27	16
2014	Administration and operations	15	12	38	20	16	0	0	36	27	47
2014	Human resources	0	18	0	45	28	9	0	80	20	11
2014	Financial management	25	24	24	26	0	0	0	26	49	16
2014	Other services to the public	18	18	36	14	11	0	3	26	37	28
2014	None of the above	6	19	41	21	8	0	6	30	26	52

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	25	40	17	12	6	0	30	27	17
2017	Administration and operations	5	14	44	24	5	2	5	31	21	41
2017	Human resources	6	6	44	31	6	7	0	40	13	16
2017	Financial management	10	20	51	19	0	0	0	19	29	10
2017	Policy	14	22	35	10	15	0	3	26	37	28
2017	Project management	35	34	22	9	0	0	0	9	69	32
2017	Other services to the public	19	18	19	32	11	0	0	44	37	10
2017	None of the above	19	34	26	5	11	5	0	17	56	20
2014	Communications or public affairs	26	18	18	12	13	12	0	29	50	16
2014	Administration and operations	10	28	36	10	12	2	2	23	39	47
2014	Human resources	0	9	46	18	27	0	0	45	9	11
2014	Financial management	31	24	32	6	0	6	0	6	59	16
2014	Other services to the public	50	18	7	18	3	4	0	22	70	28
2014	None of the above	29	27	27	10	0	2	6	10	60	52

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	88	6	6	0	0	0	94	0	17
2017	Administration and operations	80	13	0	2	0	5	97	3	42
2017	Human resources	94	0	0	0	0	6	100	0	16
2017	Financial management	80	20	0	0	0	0	100	0	10
2017	Policy	85	3	12	0	0	0	88	0	28
2017	Project management	78	9	6	3	0	3	90	3	32
2017	Other services to the public	90	0	0	10	0	0	90	10	10
2017	None of the above	54	10	21	0	11	5	67	11	20
2014	Communications or public affairs	88	6	0	0	6	0	94	6	16
2014	Administration and operations	76	10	2	4	2	6	92	6	47
2014	Human resources	82	0	0	0	0	18	100	0	11
2014	Financial management	88	0	6	0	6	0	88	6	16
2014	Other services to the public	78	11	7	0	4	0	90	4	28
2014	None of the above	79	6	4	4	0	8	92	4	52

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	28	18	0	0	0	6	81	0	17
2017	Administration and operations	44	26	11	7	2	6	5	78	10	42
2017	Human resources	38	38	0	0	6	11	7	92	8	16
2017	Financial management	21	22	39	10	0	9	0	47	11	10
2017	Policy	39	32	3	14	8	3	0	73	23	28
2017	Project management	25	44	19	3	3	3	3	73	7	32
2017	Other services to the public	42	11	0	19	28	0	0	53	47	10
2017	None of the above	22	23	16	15	19	5	0	47	36	20
2014	Communications or public affairs	37	31	26	6	0	0	0	68	6	16
2014	Administration and operations	22	24	18	16	10	10	0	51	29	47
2014	Human resources	64	18	9	9	0	0	0	82	9	11
2014	Financial management	12	20	12	19	37	0	0	33	55	16
2014	Other services to the public	28	29	7	14	18	0	4	59	34	28
2014	None of the above	35	21	17	6	13	6	2	61	21	52

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	40	6	6	0	0	0	88	6	17
2017	Administration and operations	57	22	6	10	4	0	2	80	14	42
2017	Human resources	49	32	0	12	0	7	0	87	13	16
2017	Financial management	21	41	19	19	0	0	0	62	19	10
2017	Policy	50	31	3	10	5	0	0	81	15	28
2017	Project management	31	47	3	9	6	3	0	81	16	32
2017	Other services to the public	44	28	0	9	19	0	0	72	28	10
2017	None of the above	47	18	11	14	10	0	0	65	24	20
2014	Communications or public affairs	31	26	7	18	12	6	0	60	33	16
2014	Administration and operations	34	24	12	14	10	4	2	62	26	47
2014	Human resources	64	27	0	9	0	0	0	91	9	11
2014	Financial management	33	18	6	12	30	0	0	51	43	16
2014	Other services to the public	42	22	4	18	15	0	0	64	33	28
2014	None of the above	49	21	4	10	17	0	0	69	27	52

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	41	0	11	0	6	88	12	17
2017	Administration and operations	44	23	15	12	4	2	68	16	42
2017	Human resources	49	20	12	12	0	7	74	13	16
2017	Financial management	19	51	10	10	10	0	71	20	10
2017	Policy	53	40	0	7	0	0	93	7	28
2017	Project management	25	28	13	22	9	3	55	32	32
2017	Other services to the public	44	19	10	0	28	0	62	28	10
2017	None of the above	35	39	6	14	5	0	75	19	20
2014	Communications or public affairs	25	63	0	12	0	0	88	12	16
2014	Administration and operations	26	34	16	10	10	4	63	21	47
2014	Human resources	55	45	0	0	0	0	100	0	11
2014	Financial management	25	14	0	19	43	0	39	61	16
2014	Other services to the public	25	32	7	18	15	4	59	34	28
2014	None of the above	37	28	7	11	15	2	65	27	52

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	35	12	11	0	0	0	77	11	17
2017	Administration and operations	44	19	10	9	5	12	0	71	17	41
2017	Human resources	58	12	0	12	0	18	0	85	15	16
2017	Financial management	11	70	0	19	0	0	0	81	19	10
2017	Policy	51	32	3	3	0	10	0	92	4	28
2017	Project management	28	22	19	16	12	3	0	52	29	32
2017	Other services to the public	34	28	10	28	0	0	0	62	28	10
2017	None of the above	44	12	16	14	10	5	0	58	25	20
2014	Communications or public affairs	31	31	19	13	6	0	0	62	19	16
2014	Administration and operations	18	18	12	23	16	14	0	42	45	47
2014	Human resources	64	18	9	9	0	0	0	82	9	11
2014	Financial management	26	19	0	6	49	0	0	45	55	16
2014	Other services to the public	22	21	7	25	22	4	0	44	48	28
2014	None of the above	35	13	6	9	23	11	2	56	37	52

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	31	29	17	12	6	6	0	63	18	17
2017	Administration and operations	20	27	15	10	7	16	5	59	21	41
2017	Human resources	38	18	0	19	0	26	0	75	25	16
2017	Financial management	11	32	19	10	20	9	0	47	32	10
2017	Policy	11	28	19	14	0	21	7	55	19	28
2017	Project management	9	31	12	19	19	6	3	45	41	32
2017	Other services to the public	30	11	11	0	28	19	0	51	35	10
2017	None of the above	6	9	41	11	19	14	0	17	35	20
2014	Communications or public affairs	12	31	13	31	0	13	0	49	36	16
2014	Administration and operations	16	21	12	14	12	26	0	49	35	47
2014	Human resources	27	64	9	0	0	0	0	91	0	11
2014	Financial management	6	25	14	19	30	6	0	33	52	16
2014	Other services to the public	14	23	28	18	18	0	0	37	35	28
2014	None of the above	21	12	26	16	11	9	4	38	31	52

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	29	12	0	0	0	88	0	17
2017	Administration and operations	63	31	2	5	0	0	93	5	41
2017	Human resources	82	12	6	0	0	0	94	0	16
2017	Financial management	11	61	0	28	0	0	72	28	10
2017	Policy	60	25	3	12	0	0	85	12	28
2017	Project management	50	35	9	6	0	0	84	6	32
2017	Other services to the public	32	30	10	0	28	0	62	28	10
2017	None of the above	54	14	6	20	5	0	69	25	20
2014	Communications or public affairs	37	37	6	13	6	0	75	19	16
2014	Administration and operations	41	32	12	10	4	2	74	14	47
2014	Human resources	64	36	0	0	0	0	100	0	11
2014	Financial management	32	19	0	43	6	0	51	49	16
2014	Other services to the public	47	28	0	18	8	0	75	25	28
2014	None of the above	46	39	4	8	4	0	85	11	52

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	47	6	0	0	0	0	94	0	17
2017	Administration and operations	46	29	11	9	5	0	0	75	14	42
2017	Human resources	68	25	0	0	0	7	0	100	0	16
2017	Financial management	11	48	12	19	10	0	0	59	29	10
2017	Policy	35	39	7	19	0	0	0	74	19	28
2017	Project management	50	31	9	6	3	0	0	81	9	32
2017	Other services to the public	31	39	21	10	0	0	0	69	10	10
2017	None of the above	46	24	11	5	5	5	4	77	11	20
2014	Communications or public affairs	37	44	7	12	0	0	0	81	12	16
2014	Administration and operations	32	34	16	13	6	0	0	65	19	47
2014	Human resources	73	27	0	0	0	0	0	100	0	11
2014	Financial management	20	12	6	31	30	0	0	33	61	16
2014	Other services to the public	36	32	14	7	11	0	0	68	18	28
2014	None of the above	37	27	20	4	11	0	2	65	15	52

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	71	24	6	0	0	0	0	94	0	17
2017	Administration and operations	59	24	12	0	5	0	0	83	5	42
2017	Human resources	68	7	12	6	0	7	0	81	6	16
2017	Financial management	40	22	19	10	10	0	0	61	19	10
2017	Policy	64	24	0	12	0	0	0	88	12	28
2017	Project management	56	25	9	3	3	3	0	84	7	32
2017	Other services to the public	30	49	10	0	0	0	11	89	0	10
2017	None of the above	52	19	11	10	5	0	4	73	15	20
2014	Communications or public affairs	50	25	0	12	7	6	0	80	20	16
2014	Administration and operations	42	24	16	12	6	0	0	66	18	47
2014	Human resources	91	9	0	0	0	0	0	100	0	11
2014	Financial management	25	26	6	6	37	0	0	51	43	16
2014	Other services to the public	43	21	18	10	8	0	0	64	18	28
2014	None of the above	45	28	8	6	8	4	2	78	14	52

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	35	12	0	0	0	0	88	0	17
2017	Administration and operations	55	31	4	7	2	0	0	86	9	42
2017	Human resources	64	24	12	0	0	0	0	88	0	16
2017	Financial management	31	40	0	19	10	0	0	71	29	10
2017	Policy	49	25	3	22	0	0	0	74	22	28
2017	Project management	38	38	9	13	3	0	0	75	16	32
2017	Other services to the public	42	48	10	0	0	0	0	90	0	10
2017	None of the above	37	24	25	5	5	0	4	64	10	20
2014	Communications or public affairs	37	44	6	7	6	0	0	81	13	16
2014	Administration and operations	32	28	12	12	16	0	0	60	28	47
2014	Human resources	73	27	0	0	0	0	0	100	0	11
2014	Financial management	13	38	12	12	24	0	0	51	37	16
2014	Other services to the public	43	17	11	22	4	4	0	63	26	28
2014	None of the above	41	28	11	8	9	0	2	71	17	52

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	94	6	0	0	0	0	0	100	0	17
2017	Administration and operations	89	7	0	0	0	0	5	100	0	42
2017	Human resources	94	0	0	0	0	0	6	100	0	16
2017	Financial management	90	10	0	0	0	0	0	100	0	10
2017	Policy	81	7	3	5	3	0	0	88	8	28
2017	Project management	75	16	0	0	6	0	3	94	6	32
2017	Other services to the public	100	0	0	0	0	0	0	100	0	10
2017	None of the above	60	6	16	0	5	4	9	76	6	20
2014	Communications or public affairs	94	0	0	0	0	0	6	100	0	16
2014	Administration and operations	79	13	0	2	0	0	6	98	2	47
2014	Human resources	82	0	0	0	0	0	18	100	0	11
2014	Financial management	82	0	6	0	12	0	0	82	12	16
2014	Other services to the public	78	18	0	0	4	0	0	96	4	28
2014	None of the above	77	10	2	0	4	2	6	94	4	52

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	82	18	0	0	0	0	0	100	0	17
2017	Administration and operations	40	24	15	4	0	4	12	77	5	42
2017	Human resources	20	38	12	12	6	5	6	66	21	16
2017	Financial management	42	29	10	19	0	0	0	71	19	10
2017	Policy	39	28	11	10	5	7	0	72	16	28
2017	Project management	47	38	0	6	6	3	0	87	13	32
2017	Other services to the public	30	23	10	18	19	0	0	53	37	10
2017	None of the above	49	24	6	11	10	0	0	74	20	20
2014	Communications or public affairs	62	7	6	6	0	13	6	85	8	16
2014	Administration and operations	28	15	10	21	10	10	6	52	37	47
2014	Human resources	55	18	18	9	0	0	0	73	9	11
2014	Financial management	45	30	12	6	6	0	0	75	12	16
2014	Other services to the public	32	14	7	14	26	4	3	50	43	28
2014	None of the above	25	23	14	12	17	4	6	53	32	52

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	71	29	0	0	0	0	0	100	0	17
2017	Administration and operations	59	22	5	9	5	0	0	82	13	42
2017	Human resources	44	37	12	0	0	7	0	87	0	16
2017	Financial management	59	12	19	10	0	0	0	71	10	10
2017	Policy	49	25	4	19	0	3	0	77	19	28
2017	Project management	53	25	9	6	6	0	0	78	13	32
2017	Other services to the public	42	21	19	10	10	0	0	62	19	10
2017	None of the above	42	28	10	10	0	6	4	79	11	20

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	88	12	0	0	0	0	0	100	0	17
2017	Administration and operations	59	26	6	5	2	2	0	87	7	42
2017	Human resources	64	18	12	0	0	7	0	87	0	16
2017	Financial management	49	41	0	10	0	0	0	90	10	10
2017	Policy	60	22	15	3	0	0	0	81	3	28
2017	Project management	59	22	9	0	9	0	0	81	9	32
2017	Other services to the public	51	11	9	10	0	10	10	77	12	10
2017	None of the above	50	15	14	10	0	6	4	73	11	20

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	77	23	0	0	0	0	0	100	0	17
2017	Administration and operations	55	24	8	11	2	0	0	78	14	42
2017	Human resources	50	31	6	6	0	7	0	87	7	16
2017	Financial management	41	28	31	0	0	0	0	69	0	10
2017	Policy	39	32	12	14	3	0	0	71	17	28
2017	Project management	53	25	3	16	3	0	0	78	19	32
2017	Other services to the public	33	39	19	10	0	0	0	72	10	10
2017	None of the above	51	25	10	5	5	0	4	80	10	20
2014	Communications or public affairs	55	26	12	6	0	0	0	82	6	16
2014	Administration and operations	36	38	8	10	8	0	0	74	18	47
2014	Human resources	82	18	0	0	0	0	0	100	0	11
2014	Financial management	26	12	6	19	37	0	0	39	55	16
2014	Other services to the public	46	18	7	14	15	0	0	64	29	28
2014	None of the above	45	27	10	6	11	0	2	73	18	52

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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	28	48	24	0	0	0	76	0	17
2017	Administration and operations	45	25	19	5	0	7	75	5	41
2017	Human resources	31	38	18	6	0	7	74	7	16
2017	Financial management	11	28	31	10	10	10	44	22	10
2017	Policy	46	32	12	7	0	3	81	7	28
2017	Project management	31	34	3	16	10	6	70	27	32
2017	Other services to the public	21	51	9	9	10	0	72	19	10
2017	None of the above	21	24	0	24	19	11	51	49	20
2014	Communications or public affairs	12	50	13	13	6	6	66	20	16
2014	Administration and operations	18	28	14	26	8	6	49	37	47
2014	Human resources	37	63	0	0	0	0	100	0	11
2014	Financial management	6	26	0	25	37	6	34	66	16
2014	Other services to the public	29	17	10	21	15	7	50	39	28
2014	None of the above	20	28	17	17	11	6	51	30	52

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	34	42	18	6	0	0	76	6	17
2017	Administration and operations	42	27	17	12	0	2	71	12	41
2017	Human resources	30	45	6	12	0	7	81	13	16
2017	Financial management	11	48	10	22	10	0	59	31	10
2017	Policy	53	26	14	4	0	3	82	4	28
2017	Project management	19	41	9	16	13	3	61	29	32
2017	Other services to the public	23	31	0	37	0	10	59	41	10
2017	None of the above	27	14	15	10	29	6	44	41	20
2014	Communications or public affairs	12	56	19	0	6	6	73	7	16
2014	Administration and operations	18	23	22	20	12	4	44	34	47
2014	Human resources	46	45	9	0	0	0	91	0	11
2014	Financial management	6	26	7	18	43	0	32	61	16
2014	Other services to the public	18	21	14	18	29	0	39	47	28
2014	None of the above	22	23	19	9	23	4	46	34	52

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	42	24	17	0	0	59	17	17
2017	Administration and operations	29	28	23	15	0	5	60	16	42
2017	Human resources	30	37	8	18	0	7	72	19	16
2017	Financial management	11	28	29	12	10	10	44	24	10
2017	Policy	22	53	11	14	0	0	75	14	28
2017	Project management	16	12	9	38	19	6	30	60	32
2017	Other services to the public	12	32	0	28	9	19	54	46	10
2017	None of the above	15	15	5	20	33	11	34	60	20
2014	Communications or public affairs	12	37	25	13	6	6	53	20	16
2014	Administration and operations	10	24	20	34	6	6	36	43	47
2014	Human resources	28	72	0	0	0	0	100	0	11
2014	Financial management	6	14	12	31	37	0	20	68	16
2014	Other services to the public	10	15	10	25	36	3	26	63	28
2014	None of the above	12	19	16	28	19	6	33	50	52

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	46	6	0	0	0	94	0	17
2017	Administration and operations	49	24	5	14	2	7	77	17	42
2017	Human resources	49	32	6	6	0	7	87	7	16
2017	Financial management	20	38	32	0	10	0	58	10	10
2017	Policy	46	28	15	12	0	0	74	12	28
2017	Project management	28	25	15	16	9	6	57	27	32
2017	Other services to the public	34	29	9	18	0	10	70	20	10
2017	None of the above	32	10	5	14	29	11	47	48	20
2014	Communications or public affairs	18	50	12	13	6	0	69	19	16
2014	Administration and operations	20	24	18	15	19	4	46	36	47
2014	Human resources	73	27	0	0	0	0	100	0	11
2014	Financial management	19	14	6	6	55	0	33	61	16
2014	Other services to the public	17	18	21	11	25	7	38	39	28
2014	None of the above	26	19	11	13	19	11	51	36	52

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	25	28	18	29	0	0	53	29	17
2017	Administration and operations	37	24	7	25	4	2	63	30	42
2017	Human resources	24	33	12	12	12	7	61	26	16
2017	Financial management	11	29	41	19	0	0	40	19	10
2017	Policy	25	45	23	7	0	0	70	7	28
2017	Project management	19	34	6	35	6	0	53	41	32
2017	Other services to the public	33	11	19	37	0	0	44	37	10
2017	None of the above	32	14	9	10	29	6	50	41	20
2014	Communications or public affairs	0	37	6	45	6	6	39	54	16
2014	Administration and operations	6	20	21	22	25	6	28	50	47
2014	Human resources	64	36	0	0	0	0	100	0	11
2014	Financial management	0	26	19	18	37	0	26	55	16
2014	Other services to the public	11	18	3	25	36	7	31	65	28
2014	None of the above	14	27	14	28	17	0	41	46	52

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	34	18	6	0	0	77	6	17
2017	Administration and operations	53	33	7	7	0	0	86	7	42
2017	Human resources	43	57	0	0	0	0	100	0	16
2017	Financial management	21	50	10	19	0	0	71	19	10
2017	Policy	49	43	8	0	0	0	92	0	28
2017	Project management	37	41	6	13	3	0	78	16	32
2017	Other services to the public	32	40	9	9	10	0	72	19	10
2017	None of the above	35	30	16	5	14	0	65	19	20
2014	Communications or public affairs	25	69	6	0	0	0	94	0	16
2014	Administration and operations	28	45	12	12	0	4	75	12	47
2014	Human resources	64	27	0	9	0	0	91	9	11
2014	Financial management	20	37	18	0	18	6	61	19	16
2014	Other services to the public	25	40	21	7	7	0	65	14	28
2014	None of the above	35	36	13	10	6	0	72	15	52

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	66	29	6	0	0	0	94	0	17
2017	Administration and operations	68	22	3	2	0	5	95	3	41
2017	Human resources	74	19	0	0	0	7	100	0	16
2017	Financial management	40	29	22	10	0	0	69	10	10
2017	Policy	74	26	0	0	0	0	100	0	28
2017	Project management	41	47	0	3	3	6	94	6	32
2017	Other services to the public	53	28	9	10	0	0	81	10	10
2017	None of the above	40	29	21	5	5	0	70	10	20
2014	Communications or public affairs	44	50	6	0	0	0	94	0	16
2014	Administration and operations	36	42	14	2	2	4	81	4	47
2014	Human resources	64	36	0	0	0	0	100	0	11
2014	Financial management	33	37	6	6	18	0	70	24	16
2014	Other services to the public	46	18	11	11	14	0	64	25	28
2014	None of the above	56	34	2	2	0	6	96	2	52

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	65	24	6	6	0	0	0	89	6	17
2017	Administration and operations	60	27	4	7	0	0	2	88	7	42
2017	Human resources	76	12	6	5	0	0	0	88	5	16
2017	Financial management	21	29	12	28	10	0	0	50	38	10
2017	Policy	49	21	16	7	3	3	0	73	11	28
2017	Project management	38	37	3	9	10	3	0	77	19	32
2017	Other services to the public	40	42	10	9	0	0	0	81	9	10
2017	None of the above	31	34	16	5	14	0	0	65	19	20
2014	Communications or public affairs	38	49	0	7	0	0	6	93	7	16
2014	Administration and operations	28	44	6	16	4	2	0	74	20	47
2014	Human resources	91	9	0	0	0	0	0	100	0	11
2014	Financial management	19	33	6	6	37	0	0	51	43	16
2014	Other services to the public	46	14	4	14	15	7	0	65	31	28
2014	None of the above	41	28	9	11	6	4	0	72	18	52

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	23	23	0	0	0	0	77	0	17
2017	Administration and operations	57	25	4	9	0	2	2	86	10	42
2017	Human resources	69	19	6	0	0	5	0	94	0	16
2017	Financial management	21	29	31	9	10	0	0	50	18	10
2017	Policy	35	42	16	0	0	3	3	83	0	28
2017	Project management	47	31	13	6	3	0	0	78	10	32
2017	Other services to the public	31	60	0	9	0	0	0	91	9	10
2017	None of the above	26	34	21	10	5	5	0	63	15	20
2014	Communications or public affairs	50	19	25	6	0	0	0	69	6	16
2014	Administration and operations	23	37	12	18	6	4	0	62	26	47
2014	Human resources	82	9	9	0	0	0	0	91	0	11
2014	Financial management	25	24	26	6	18	0	0	49	24	16
2014	Other services to the public	28	30	18	14	11	0	0	58	25	28
2014	None of the above	33	42	8	13	4	0	0	75	17	52

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	30	29	0	0	0	0	71	0	17
2017	Administration and operations	33	19	23	9	9	2	5	56	19	42
2017	Human resources	34	6	18	12	12	12	6	48	30	16
2017	Financial management	11	28	12	49	0	0	0	39	49	10
2017	Policy	7	21	36	15	7	7	8	32	26	28
2017	Project management	25	15	6	28	19	3	3	43	50	32
2017	Other services to the public	21	21	0	0	28	19	11	60	40	10
2017	None of the above	16	4	16	20	29	10	4	24	57	20
2014	Communications or public affairs	6	31	18	12	13	7	12	46	31	16
2014	Administration and operations	4	10	23	30	26	4	2	15	60	47
2014	Human resources	28	9	27	18	9	9	0	40	30	11
2014	Financial management	20	13	0	24	37	6	0	35	65	16
2014	Other services to the public	18	18	7	14	36	7	0	39	54	28
2014	None of the above	12	9	18	15	29	15	2	26	53	52

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	77	11	12	0	0	0	0	88	0	17
2017	Administration and operations	77	16	0	2	0	0	5	98	2	42
2017	Human resources	81	13	0	0	0	0	6	100	0	16
2017	Financial management	48	52	0	0	0	0	0	100	0	10
2017	Policy	74	23	0	3	0	0	0	97	3	28
2017	Project management	63	13	13	6	0	0	6	80	7	32
2017	Other services to the public	81	19	0	0	0	0	0	100	0	10
2017	None of the above	54	6	16	0	11	14	0	69	13	20
2014	Communications or public affairs	94	6	0	0	0	0	0	100	0	16
2014	Administration and operations	68	14	4	2	2	2	8	91	5	47
2014	Human resources	82	9	0	0	0	0	9	100	0	11
2014	Financial management	62	20	6	6	6	0	0	82	12	16
2014	Other services to the public	75	8	3	7	7	0	0	82	14	28
2014	None of the above	60	23	6	4	0	4	4	90	4	52

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	82	12	6	0	0	0	0	94	0	17
2017	Administration and operations	82	9	0	0	0	2	7	100	0	42
2017	Human resources	100	0	0	0	0	0	0	100	0	16
2017	Financial management	50	42	0	0	0	9	0	100	0	10
2017	Policy	78	3	8	0	0	10	0	91	0	28
2017	Project management	65	25	0	6	0	0	3	93	7	32
2017	Other services to the public	69	10	0	0	0	21	0	100	0	10
2017	None of the above	60	9	11	11	5	5	0	72	16	20
2014	Communications or public affairs	88	6	0	0	0	6	0	100	0	16
2014	Administration and operations	69	12	2	4	0	7	6	93	5	46
2014	Human resources	91	0	0	0	0	9	0	100	0	11
2014	Financial management	68	14	6	6	6	0	0	82	12	16
2014	Other services to the public	71	7	3	11	0	4	4	84	12	28
2014	None of the above	67	9	8	4	4	4	4	83	8	52

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	46	6	12	0	0	0	82	12	17
2017	Administration and operations	24	30	21	16	2	2	5	58	19	42
2017	Human resources	19	44	18	6	6	7	0	67	13	16
2017	Financial management	11	20	0	60	10	0	0	31	69	10
2017	Policy	25	28	14	21	12	0	0	53	33	28
2017	Project management	28	31	13	22	6	0	0	59	28	32
2017	Other services to the public	42	0	0	39	9	10	0	47	53	10
2017	None of the above	25	16	21	14	19	5	0	43	35	20
2014	Communications or public affairs	6	37	32	19	0	6	0	46	20	16
2014	Administration and operations	12	20	18	18	25	8	0	35	46	47
2014	Human resources	19	54	18	0	0	9	0	80	0	11
2014	Financial management	6	38	19	6	31	0	0	44	37	16
2014	Other services to the public	7	29	7	40	18	0	0	36	57	28
2014	None of the above	14	27	8	26	25	0	0	41	51	52

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	59	0	18	6	0	0	76	24	17
2017	Administration and operations	17	31	9	21	15	3	2	52	39	42
2017	Human resources	7	36	12	19	13	7	6	50	36	16
2017	Financial management	10	19	10	41	19	0	0	29	60	10
2017	Policy	29	21	7	17	26	0	0	50	43	28
2017	Project management	25	31	3	25	16	0	0	56	41	32
2017	Other services to the public	23	11	10	9	37	10	0	38	52	10
2017	None of the above	25	26	21	5	19	5	0	53	25	20
2014	Communications or public affairs	12	19	31	25	6	6	0	33	33	16
2014	Administration and operations	6	14	14	14	47	6	0	21	65	47
2014	Human resources	9	46	9	18	9	0	9	60	30	11
2014	Financial management	6	0	12	33	49	0	0	6	82	16
2014	Other services to the public	7	18	3	21	47	4	0	26	70	28
2014	None of the above	12	10	6	26	40	0	6	23	71	52

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	34	18	0	0	0	82	0	17
2017	Administration and operations	31	31	26	7	2	2	64	9	42
2017	Human resources	40	41	6	6	0	7	87	7	16
2017	Financial management	11	60	19	10	0	0	71	10	10
2017	Policy	25	43	21	8	0	3	70	9	28
2017	Project management	25	38	9	28	0	0	63	28	32
2017	Other services to the public	21	42	9	10	19	0	63	28	10
2017	None of the above	26	20	16	19	10	9	51	31	20

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	71	22	6	0	0	0	94	0	17
2017	Administration and operations	60	21	14	2	0	2	83	2	42
2017	Human resources	50	43	0	0	0	7	100	0	16
2017	Financial management	29	61	10	0	0	0	90	0	10
2017	Policy	53	37	7	0	0	3	93	0	28
2017	Project management	41	43	3	3	3	6	90	7	32
2017	Other services to the public	42	49	0	0	9	0	91	9	10
2017	None of the above	46	19	16	10	5	5	68	15	20
2014	Communications or public affairs	63	31	0	0	0	6	100	0	16
2014	Administration and operations	34	31	18	7	2	8	71	10	47
2014	Human resources	55	45	0	0	0	0	100	0	11
2014	Financial management	33	43	19	0	6	0	75	6	16
2014	Other services to the public	42	36	11	8	0	4	81	8	28
2014	None of the above	43	30	15	2	4	6	78	6	52

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	40	0	6	0	0	94	6	17
2017	Administration and operations	56	34	11	0	0	0	89	0	42
2017	Human resources	50	50	0	0	0	0	100	0	16
2017	Financial management	11	68	22	0	0	0	78	0	10
2017	Policy	53	36	8	3	0	0	88	3	28
2017	Project management	22	57	12	9	0	0	78	9	32
2017	Other services to the public	21	42	0	9	28	0	63	37	10
2017	None of the above	50	20	6	10	10	4	74	20	20
2014	Communications or public affairs	50	44	0	6	0	0	94	6	16
2014	Administration and operations	32	28	14	10	12	4	63	23	47
2014	Human resources	73	27	0	0	0	0	100	0	11
2014	Financial management	19	44	19	6	12	0	63	18	16
2014	Other services to the public	36	28	11	18	8	0	64	25	28
2014	None of the above	30	38	15	2	11	4	70	14	52

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	71	18	12	0	0	0	88	0	17
2017	Administration and operations	62	28	11	0	0	0	89	0	42
2017	Human resources	64	23	6	0	0	7	93	0	16
2017	Financial management	11	80	10	0	0	0	90	0	10
2017	Policy	56	32	12	0	0	0	88	0	28
2017	Project management	41	41	9	6	3	0	81	9	32
2017	Other services to the public	44	19	9	0	28	0	63	28	10
2017	None of the above	35	39	11	10	5	0	75	14	20
2014	Communications or public affairs	43	51	6	0	0	0	94	0	16
2014	Administration and operations	37	26	12	18	8	0	62	26	47
2014	Human resources	82	18	0	0	0	0	100	0	11
2014	Financial management	39	19	19	6	18	0	57	24	16
2014	Other services to the public	39	21	21	4	15	0	60	19	28
2014	None of the above	43	34	8	13	2	0	77	15	52

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	35	12	6	0	0	83	6	17
2017	Administration and operations	45	33	14	7	2	0	77	9	42
2017	Human resources	33	18	24	12	6	7	55	19	16
2017	Financial management	31	28	31	0	10	0	59	10	10
2017	Policy	32	46	15	4	3	0	78	7	28
2017	Project management	31	25	22	6	13	3	58	20	32
2017	Other services to the public	23	10	30	10	28	0	33	37	10
2017	None of the above	35	15	26	5	19	0	51	24	20
2014	Communications or public affairs	12	50	13	18	7	0	62	25	16
2014	Administration and operations	24	24	21	16	14	0	49	30	47
2014	Human resources	46	36	9	9	0	0	82	9	11
2014	Financial management	6	26	12	6	49	0	33	55	16
2014	Other services to the public	18	17	18	32	15	0	36	47	28
2014	None of the above	18	31	25	13	13	0	49	27	52

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	29	12	6	0	0	83	6	17
2017	Administration and operations	41	35	15	7	2	0	76	9	42
2017	Human resources	33	24	24	6	6	7	61	13	16
2017	Financial management	20	58	12	10	0	0	78	10	10
2017	Policy	35	28	22	14	0	0	64	14	28
2017	Project management	28	34	16	16	6	0	62	22	32
2017	Other services to the public	23	49	0	9	19	0	72	28	10
2017	None of the above	32	19	31	10	10	0	50	19	20
2014	Communications or public affairs	18	37	25	12	7	0	56	19	16
2014	Administration and operations	18	32	11	20	18	0	51	38	47
2014	Human resources	46	36	18	0	0	0	82	0	11
2014	Financial management	6	26	12	12	43	0	33	55	16
2014	Other services to the public	14	21	14	32	18	0	36	50	28
2014	None of the above	16	35	21	17	11	0	51	29	52

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	24	23	41	6	0	6	0	50	6	17
2017	Administration and operations	40	7	15	21	9	5	2	51	33	42
2017	Human resources	7	20	35	19	12	7	0	29	33	16
2017	Financial management	10	49	22	19	0	0	0	59	19	10
2017	Policy	18	18	31	26	7	0	0	36	33	28
2017	Project management	28	19	22	9	22	0	0	47	31	32
2017	Other services to the public	11	12	28	20	28	0	0	23	49	10
2017	None of the above	37	19	6	10	29	0	0	56	38	20
2014	Communications or public affairs	18	12	31	13	19	6	0	33	34	16
2014	Administration and operations	22	8	20	25	24	2	0	30	50	47
2014	Human resources	28	36	18	0	9	9	0	70	10	11
2014	Financial management	6	12	20	19	43	0	0	18	62	16
2014	Other services to the public	11	15	21	14	29	10	0	28	48	28
2014	None of the above	18	11	27	15	25	2	2	31	41	52

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Communications or public affairs	0	28	72	17
2017	Administration and operations	31	22	47	42
2017	Human resources	32	6	62	16
2017	Financial management	29	10	61	10
2017	Policy	51	14	35	28
2017	Project management	28	41	31	32
2017	Other services to the public	38	34	28	10
2017	None of the above	41	30	30	20
2014	Communications or public affairs	44	12	44	16
2014	Administration and operations	41	8	51	47
2014	Human resources	18	37	45	11
2014	Financial management	69	12	19	16
2014	Other services to the public	54	14	32	28
2014	None of the above	40	12	48	52

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Administration and operations	7	22	34	0	36	0	13
2017	Policy	0	7	73	7	14	0	14
2014	Administration and operations	0	15	59	21	9999	5	19
2014	Financial management	0	9	91	0	9999	0	11
2014	Other services to the public	8	7	40	39	9999	6	15
2014	None of the above	0	5	81	14	9999	0	21

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	0	100	17
2017	Administration and operations	18	82	42
2017	Policy	19	81	28
2017	Project management	41	59	32
2017	None of the above	45	55	20
2014	Administration and operations	32	68	46
2014	Human resources	0	100	11
2014	Financial management	37	63	16
2014	Other services to the public	29	71	28
2014	None of the above	23	77	52

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Project management	77	13
2014	Administration and operations	62	16
2014	None of the above	92	12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Project management	13
2014	Administration and operations	16
2014	None of the above	12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Project management	0	13
2014	None of the above	0	12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Project management	13
2014	Administration and operations	16
2014	None of the above	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Project management	38	13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Project management	62	13
2014	Administration and operations	33	15
2014	None of the above	67	12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Project management	46	13
2014	Administration and operations	33	15
2014	None of the above	50	12

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Project management	54	13
2014	Administration and operations	34	15
2014	None of the above	58	12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Project management	13
2014	Administration and operations	15
2014	None of the above	12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Project management	0	13

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Project management	0	13
2014	None of the above	0	12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Project management	54	13
2014	Administration and operations	47	15
2014	None of the above	42	12

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Project management	46	13
2014	Administration and operations	50	16

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Project management	54	13
2014	Administration and operations	37	16

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Project management	38	13

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Project management	0	12
2014	None of the above	0	12

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Project management	0	12
2014	None of the above	0	12

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Project management	0	12
2014	None of the above	0	12

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Project management	0	12
2014	None of the above	0	12

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Project management	50	12
2014	Administration and operations	38	16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Project management	42	12
2014	Administration and operations	69	16
2014	None of the above	58	12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Project management	12
2014	Administration and operations	16
2014	None of the above	12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Project management	50	12
2014	Administration and operations	56	16
2014	None of the above	75	12

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Project management	0	12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Project management	100	0	13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	25	36	24	0	0	15	0	71	0	16
2017	Administration and operations	24	14	21	7	4	20	10	55	16	42
2017	Human resources	33	23	12	6	0	26	0	76	8	16
2017	Financial management	11	10	29	0	0	40	10	41	0	10
2017	Policy	18	14	15	14	0	40	0	53	23	28
2017	Project management	20	23	27	13	13	3	0	45	28	30
2017	Other services to the public	23	10	19	9	19	21	0	41	36	10
2017	None of the above	26	10	6	19	30	10	0	39	54	20
2014	Communications or public affairs	6	44	6	18	7	6	12	62	31	16
2014	Administration and operations	8	18	23	8	14	26	2	37	31	47
2014	Human resources	28	54	0	0	0	18	0	100	0	11
2014	Financial management	6	0	6	26	49	12	0	7	86	16
2014	Other services to the public	26	14	31	4	15	11	0	44	21	28
2014	None of the above	18	11	23	8	17	21	2	38	32	52

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	40	12	0	0	0	0	88	0	17
2017	Administration and operations	49	22	15	5	2	4	2	77	7	42
2017	Human resources	38	37	6	6	0	13	0	86	7	16
2017	Financial management	11	39	29	10	0	12	0	56	11	10
2017	Policy	25	52	15	5	0	3	0	80	5	28
2017	Project management	28	37	16	16	3	0	0	65	19	32
2017	Other services to the public	23	30	9	9	19	9	0	59	31	10
2017	None of the above	41	10	6	14	24	5	0	53	40	20
2014	Communications or public affairs	37	25	18	7	6	0	6	67	14	16
2014	Administration and operations	22	28	18	14	8	10	0	55	24	47
2014	Human resources	55	27	9	0	0	9	0	90	0	11
2014	Financial management	6	13	26	18	37	0	0	19	55	16
2014	Other services to the public	32	22	18	7	15	7	0	58	24	28
2014	None of the above	28	27	21	4	11	9	0	60	17	52

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	34	12	12	0	0	6	75	12	17
2017	Administration and operations	26	55	5	0	2	0	11	92	2	42
2017	Human resources	56	25	0	0	0	0	18	100	0	16
2017	Financial management	10	70	0	10	0	0	11	89	11	10
2017	Policy	26	39	7	3	7	0	18	79	13	28
2017	Project management	28	59	3	3	3	0	3	90	7	32
2017	Other services to the public	49	28	0	0	0	0	23	100	0	10
2017	None of the above	10	52	6	10	5	0	18	74	18	20
2014	Communications or public affairs	38	44	0	12	0	0	6	87	13	16
2014	Administration and operations	33	40	4	8	0	2	13	86	9	47
2014	Human resources	64	9	0	9	0	0	18	89	11	11
2014	Financial management	31	49	0	0	12	0	8	87	13	16
2014	Other services to the public	32	50	7	7	0	0	4	85	7	28
2014	None of the above	15	61	6	8	4	0	6	82	12	52

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	23	17	6	6	25	6	58	17	17
2017	Administration and operations	17	9	22	12	0	23	18	43	20	42
2017	Human resources	26	30	0	6	6	24	8	82	18	16
2017	Financial management	11	19	19	18	0	32	0	44	27	10
2017	Policy	8	7	15	0	0	57	14	50	0	28
2017	Project management	6	25	31	16	6	13	3	37	26	32
2017	Other services to the public	21	10	0	0	10	39	21	76	24	10
2017	None of the above	9	21	21	5	14	30	0	43	27	20
2014	Communications or public affairs	0	12	25	0	0	38	25	33	0	16
2014	Administration and operations	0	6	23	6	4	35	25	15	25	47
2014	Human resources	36	9	9	0	0	28	18	83	0	11
2014	Financial management	0	39	18	12	12	12	6	48	30	16
2014	Other services to the public	4	21	25	7	11	29	3	36	27	28
2014	None of the above	6	13	25	9	6	30	10	32	26	52

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	71	17	12	0	0	0	0	88	0	17
2017	Administration and operations	45	25	10	2	0	7	11	85	3	42
2017	Human resources	56	25	6	0	0	0	12	93	0	16
2017	Financial management	0	89	0	0	0	0	11	100	0	10
2017	Policy	28	17	11	0	0	26	18	80	0	28
2017	Project management	44	25	19	3	0	6	3	76	3	32
2017	Other services to the public	30	19	10	10	0	9	23	72	14	10
2017	None of the above	24	24	21	0	0	9	22	70	0	20
2014	Communications or public affairs	44	12	13	0	7	18	6	74	9	16
2014	Administration and operations	20	33	14	6	6	6	15	67	15	47
2014	Human resources	73	9	0	0	0	0	18	100	0	11
2014	Financial management	19	12	18	19	18	6	8	36	43	16
2014	Other services to the public	21	35	8	17	8	10	0	63	28	28
2014	None of the above	23	23	23	8	2	13	8	58	12	52

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	53	23	23	0	0	0	0	77	0	17
2017	Administration and operations	36	28	15	0	0	9	11	81	0	42
2017	Human resources	50	25	6	0	0	7	12	92	0	16
2017	Financial management	0	59	10	0	0	21	11	86	0	10
2017	Policy	21	21	8	0	0	32	18	85	0	28
2017	Project management	28	19	28	13	0	9	3	53	14	32
2017	Other services to the public	21	19	0	28	0	9	23	59	41	10
2017	None of the above	19	10	16	19	10	9	18	39	39	20
2014	Communications or public affairs	31	19	13	0	7	25	6	72	10	16
2014	Administration and operations	14	23	18	10	4	16	15	54	20	47
2014	Human resources	64	9	9	0	0	0	18	89	0	11
2014	Financial management	19	12	12	12	18	19	8	42	41	16
2014	Other services to the public	14	36	14	14	11	10	0	56	28	28
2014	None of the above	15	21	25	9	6	17	7	47	20	52

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	0	100	17
2017	Project management	16	84	32
2014	Human resources	0	100	11
2014	None of the above	13	87	52

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	24	31	0	7	20	6	49	9	16
2017	Administration and operations	30	12	15	5	2	33	3	66	10	42
2017	Human resources	33	11	12	12	0	24	8	64	18	16
2017	Financial management	11	20	0	10	10	50	0	61	39	10
2017	Policy	15	18	7	8	0	52	0	68	17	28
2017	Project management	19	10	41	6	0	22	3	38	8	32
2017	Other services to the public	0	30	10	0	19	30	12	51	33	10
2017	None of the above	20	15	24	11	10	19	0	44	25	20
2014	Communications or public affairs	12	25	6	12	0	38	6	67	22	16
2014	Administration and operations	10	10	20	2	2	46	10	46	9	47
2014	Human resources	55	9	18	0	0	18	0	78	0	11
2014	Financial management	20	0	19	12	31	18	0	25	52	16
2014	Other services to the public	21	7	26	4	8	32	3	43	17	28
2014	None of the above	8	16	29	0	8	35	6	40	13	52

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	46	12	0	0	6	87	0	17
2017	Administration and operations	48	18	15	4	0	15	77	5	42
2017	Human resources	44	43	6	0	0	7	94	0	16
2017	Financial management	11	48	10	10	10	12	67	22	10
2017	Policy	39	39	7	5	0	10	87	5	28
2017	Project management	34	31	22	9	0	3	68	10	32
2017	Other services to the public	21	42	0	0	19	18	77	23	10
2017	None of the above	32	21	20	12	10	5	56	23	19
2014	Communications or public affairs	63	19	6	0	6	6	87	7	16
2014	Administration and operations	22	21	22	8	2	24	58	13	47
2014	Human resources	55	27	9	0	0	9	90	0	11
2014	Financial management	20	6	12	12	31	18	32	52	16
2014	Other services to the public	25	21	25	4	8	18	56	14	28
2014	None of the above	28	31	23	2	6	11	66	9	52

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	28	29	25	6	0	0	40	31	17
2017	Administration and operations	23	27	25	2	19	2	2	52	22	42
2017	Human resources	30	13	19	18	19	0	0	44	37	16
2017	Financial management	20	40	20	10	10	0	0	60	20	10
2017	Policy	26	14	28	19	7	3	3	42	28	28
2017	Project management	22	44	13	6	16	0	0	66	22	32
2017	Other services to the public	0	42	30	0	28	0	0	42	28	10
2017	None of the above	15	9	31	10	29	6	0	26	41	20

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	42	23	17	6	0	0	53	23	17
2017	Administration and operations	14	34	28	16	5	0	3	49	22	42
2017	Human resources	12	13	32	24	19	0	0	24	43	16
2017	Financial management	11	29	32	28	0	0	0	40	28	10
2017	Policy	22	24	21	15	18	0	0	46	33	28
2017	Project management	19	28	25	19	10	0	0	47	28	32
2017	Other services to the public	10	42	10	20	19	0	0	51	39	10
2017	None of the above	14	26	19	10	24	6	0	43	36	20

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	12	40	31	18	0	0	0	52	18	17
2017	Administration and operations	19	31	24	12	9	0	5	52	22	42
2017	Human resources	23	34	30	6	7	0	0	57	13	16
2017	Financial management	11	70	10	0	10	0	0	81	10	10
2017	Policy	30	31	17	11	11	0	0	61	22	28
2017	Project management	22	19	19	22	19	0	0	41	41	32
2017	Other services to the public	0	19	42	30	9	0	0	19	39	10
2017	None of the above	15	17	19	24	14	6	4	35	43	20

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	22	48	0	12	0	0	40	12	17
2017	Administration and operations	15	14	26	21	15	0	10	32	40	42
2017	Human resources	12	39	6	24	19	0	0	51	43	16
2017	Financial management	11	19	10	51	10	0	0	30	60	10
2017	Policy	24	29	14	18	15	0	0	53	33	28
2017	Project management	16	16	19	16	31	0	3	32	48	32
2017	Other services to the public	19	21	40	0	20	0	0	40	20	10
2017	None of the above	15	9	36	15	19	6	0	26	36	20

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	40	0	0	0	0	12	100	0	17
2017	Administration and operations	45	24	14	5	5	0	8	75	10	42
2017	Human resources	17	45	25	0	7	0	6	66	8	16
2017	Financial management	20	47	32	0	0	0	0	68	0	10
2017	Policy	46	24	7	14	8	0	0	71	22	28
2017	Project management	37	38	13	6	3	0	3	77	10	32
2017	Other services to the public	19	31	21	0	30	0	0	49	30	10
2017	None of the above	20	39	10	10	15	6	0	64	26	20

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	31	51	12	0	6	0	0	82	6	17
2017	Administration and operations	21	36	24	14	2	0	2	59	17	42
2017	Human resources	14	31	25	12	19	0	0	45	31	16
2017	Financial management	21	61	18	0	0	0	0	82	0	10
2017	Policy	24	31	26	15	3	0	0	55	19	28
2017	Project management	22	22	31	16	10	0	0	43	25	32
2017	Other services to the public	31	19	11	20	19	0	0	49	39	10
2017	None of the above	24	15	14	30	10	6	0	42	43	20

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	40	6	12	0	0	0	82	12	17
2017	Administration and operations	35	35	17	8	0	0	5	74	8	42
2017	Human resources	36	33	25	6	0	0	0	69	6	16
2017	Financial management	20	39	12	19	10	0	0	59	29	10
2017	Policy	18	46	26	7	4	0	0	64	11	28
2017	Project management	28	28	9	25	10	0	0	56	34	32
2017	Other services to the public	12	21	30	0	28	0	10	36	31	10
2017	None of the above	27	10	33	5	10	11	4	44	17	20

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	29	28	19	6	0	0	46	25	17
2017	Administration and operations	27	29	34	5	3	0	3	58	7	40
2017	Human resources	23	13	31	26	0	7	0	39	28	16
2017	Financial management	11	0	49	21	20	0	0	11	40	10
2017	Policy	28	19	21	18	14	0	0	47	32	28
2017	Project management	15	25	9	28	22	0	0	40	50	32
2017	Other services to the public	21	21	18	21	19	0	0	42	40	10
2017	None of the above	10	22	20	19	19	11	0	35	43	20

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	31	17	34	18	0	0	0	48	18	17
2017	Administration and operations	38	27	19	11	2	0	3	67	14	42
2017	Human resources	41	27	26	0	0	7	0	72	0	16
2017	Financial management	19	29	10	22	19	0	0	49	41	10
2017	Policy	16	28	21	21	14	0	0	44	35	28
2017	Project management	25	28	19	13	16	0	0	53	28	32
2017	Other services to the public	42	0	30	9	19	0	0	42	28	10
2017	None of the above	15	27	14	19	14	11	0	47	37	20

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	31	29	22	12	6	0	0	60	18	17
2017	Administration and operations	34	29	24	8	0	0	5	66	9	41
2017	Human resources	24	24	39	12	0	0	0	49	12	16
2017	Financial management	31	22	47	0	0	0	0	53	0	10
2017	Policy	33	38	15	3	11	0	0	71	14	28
2017	Project management	34	25	22	3	16	0	0	59	19	32
2017	Other services to the public	23	28	40	0	9	0	0	51	9	10
2017	None of the above	30	16	29	9	10	6	0	49	20	20

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	59	23	12	6	0	0	82	6	17
2017	Administration and operations	72	19	2	7	0	0	91	7	42
2017	Human resources	42	21	24	6	7	0	63	13	16
2017	Financial management	70	30	0	0	0	0	100	0	10
2017	Policy	76	10	11	3	0	0	86	3	28
2017	Project management	62	28	6	0	3	0	90	3	32
2017	Other services to the public	81	0	0	0	19	0	81	19	10
2017	None of the above	69	20	5	0	0	6	95	0	20

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	88	0	0	6	0	0	6	93	7	17
2017	Administration and operations	69	15	7	0	5	0	5	88	5	42
2017	Human resources	75	13	0	6	0	0	7	94	6	16
2017	Financial management	72	10	18	0	0	0	0	82	0	10
2017	Policy	74	15	3	3	0	4	0	93	4	28
2017	Project management	62	6	13	9	9	0	0	69	19	32
2017	Other services to the public	51	11	9	0	19	0	9	69	21	10
2017	None of the above	35	5	25	14	5	11	4	48	23	20

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	65	23	6	6	0	0	0	88	6	17
2017	Administration and operations	55	27	8	4	0	0	5	87	5	42
2017	Human resources	60	28	13	0	0	0	0	87	0	15
2017	Financial management	30	60	0	0	10	0	0	90	10	10
2017	Policy	60	33	0	7	0	0	0	93	7	28
2017	Project management	63	22	9	6	0	0	0	84	6	32
2017	Other services to the public	42	30	0	0	28	0	0	72	28	10
2017	None of the above	45	30	5	5	0	6	9	89	6	20

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	69	17	8	6	0	0	0	86	6	17
2017	Administration and operations	53	22	11	9	2	0	3	77	12	41
2017	Human resources	49	32	6	6	0	0	7	87	6	16
2017	Financial management	60	30	10	0	0	0	0	90	0	10
2017	Policy	67	12	10	3	7	0	0	79	11	28
2017	Project management	59	22	13	3	3	0	0	81	6	32
2017	Other services to the public	42	30	9	10	9	0	0	72	19	10
2017	None of the above	37	14	10	19	5	11	4	61	28	20

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	71	6	0	6	0	17	93	7	17
2017	Administration and operations	59	16	3	0	0	23	96	0	42
2017	Human resources	72	0	0	0	0	28	100	0	15
2017	Financial management	49	19	10	0	0	22	88	0	10
2017	Policy	63	8	4	0	0	26	95	0	28
2017	Project management	47	19	6	0	0	28	91	0	32
2017	Other services to the public	51	0	11	0	0	37	82	0	10
2017	None of the above	54	5	0	6	11	24	91	9	20

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	75	13	6	0	0	5	94	0	17
2017	Administration and operations	74	18	5	0	0	3	94	0	42
2017	Human resources	74	20	0	0	0	7	100	0	16
2017	Financial management	50	40	10	0	0	0	90	0	10
2017	Policy	68	18	4	0	0	10	96	0	28
2017	Project management	72	19	6	0	0	3	94	0	32
2017	Other services to the public	60	0	21	9	0	10	67	10	10
2017	None of the above	50	25	0	0	11	15	100	0	20

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	35	29	8	23	6	0	0	64	29	17
2017	Administration and operations	42	15	7	14	19	0	2	58	34	42
2017	Human resources	39	17	19	20	5	0	0	56	25	16
2017	Financial management	30	10	40	0	20	0	0	40	20	10
2017	Policy	62	7	17	0	10	3	0	71	11	28
2017	Project management	59	16	3	6	12	0	3	77	19	32
2017	Other services to the public	62	10	0	0	28	0	0	72	28	10
2017	None of the above	46	5	24	5	5	11	5	60	12	20

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	22	18	0	0	0	0	82	0	17
2017	Administration and operations	65	9	16	4	0	0	5	79	5	42
2017	Human resources	39	29	25	0	0	0	7	73	0	15
2017	Financial management	40	30	20	10	0	0	0	71	10	10
2017	Policy	51	28	7	3	4	3	3	84	8	28
2017	Project management	47	31	13	3	6	0	0	78	9	32
2017	Other services to the public	81	0	10	0	0	0	9	90	0	10
2017	None of the above	50	30	5	0	0	6	9	94	0	20

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	24	52	0	6	42	6	17
2017	Administration and operations	9	33	41	12	4	42	16	42
2017	Human resources	6	13	50	18	13	19	31	16
2017	Financial management	10	42	30	18	0	52	18	10
2017	Policy	3	31	47	11	7	35	18	28
2017	Project management	13	19	47	19	3	31	22	32
2017	Other services to the public	10	21	40	20	10	30	30	10
2017	None of the above	0	45	15	21	20	45	40	20

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	18	42	29	12	0	41	18	17
2017	Administration and operations	2	14	49	24	11	0	35	16	42
2017	Human resources	13	36	32	13	6	0	19	49	16
2017	Financial management	19	30	41	10	0	0	10	50	10
2017	Policy	11	10	62	7	10	0	17	21	28
2017	Project management	9	19	47	16	9	0	25	28	32
2017	Other services to the public	10	30	31	19	12	0	30	39	10
2017	None of the above	5	20	42	11	15	7	28	26	19

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	54	0	6	0	0	94	6	17
2017	Administration and operations	39	36	20	2	0	2	77	3	41
2017	Human resources	20	68	6	6	0	0	88	6	16
2017	Financial management	0	69	31	0	0	0	69	0	10
2017	Policy	3	57	15	14	3	7	65	19	28
2017	Project management	19	47	13	19	3	0	65	22	32
2017	None of the above	20	40	19	10	0	11	68	11	20

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	34	42	11	12	0	0	77	12	17
2017	Administration and operations	36	26	20	12	2	4	64	15	42
2017	Human resources	25	63	0	12	0	0	88	12	16
2017	Financial management	11	39	22	19	10	0	49	29	10
2017	Policy	14	52	19	4	3	7	72	8	27
2017	Project management	13	47	13	12	16	0	59	28	32
2017	Other services to the public	12	21	30	9	28	0	32	37	10
2017	None of the above	22	29	5	29	5	11	57	37	20

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	24	76	42
2017	Financial management	0	100	10
2017	Project management	19	81	32
2017	None of the above	30	70	20
2014	Administration and operations	22	78	47
2014	Financial management	37	63	16
2014	Other services to the public	19	81	28
2014	None of the above	11	89	52

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	86	14	10
2014	Administration and operations	73	27	11

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	5	53	19	11	12	0	0	5	95	17
2017	Administration and operations	35	17	22	2	14	4	5	38	62	42
2017	Human resources	19	28	35	13	6	0	0	19	81	15
2017	Financial management	18	52	10	10	10	0	0	18	82	10
2017	Policy	18	14	28	8	17	10	3	21	79	28
2017	Project management	16	25	31	3	16	9	0	17	83	32
2017	Other services to the public	0	19	32	0	49	0	0	0	100	10
2017	None of the above	9	17	20	19	29	6	0	9	91	20

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	26	16
2017	Administration and operations	22	23
2017	Human resources	8	12
2017	Policy	43	19
2017	Project management	21	24
2017	Other services to the public	19	10
2017	None of the above	51	17

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	24	16
2017	Administration and operations	55	23
2017	Human resources	31	12
2017	Policy	46	19
2017	Project management	37	24
2017	Other services to the public	30	10
2017	None of the above	56	17

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	12	16
2017	Administration and operations	29	23
2017	Human resources	15	12
2017	Policy	10	19
2017	Project management	16	24
2017	Other services to the public	9	10
2017	None of the above	34	17

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	63	16
2017	Administration and operations	54	23
2017	Human resources	83	12
2017	Policy	46	19
2017	Project management	58	24
2017	Other services to the public	52	10
2017	None of the above	57	17

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	12	16
2017	Administration and operations	9	23
2017	Human resources	8	12
2017	Policy	10	19
2017	Project management	13	24
2017	Other services to the public	20	10
2017	None of the above	23	17

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	43	16
2017	Administration and operations	20	23
2017	Human resources	32	12
2017	Policy	37	19
2017	Project management	38	24
2017	Other services to the public	39	10
2017	None of the above	42	17

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Communications or public affairs	46	32	9	7	7	15
2017	Administration and operations	40	34	9	4	13	22
2017	Human resources	68	8	8	16	0	12
2017	Policy	39	40	0	0	22	18
2017	Project management	59	13	4	0	24	24
2017	Other services to the public	30	19	11	0	40	10
2017	None of the above	43	23	6	0	28	17

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	43	0	19	6	0	6	74	26	16
2017	Administration and operations	5	28	14	24	28	0	0	33	53	23
2017	Human resources	60	0	16	8	0	0	16	72	9	12
2017	Policy	5	10	27	10	31	5	11	18	49	19
2017	Project management	21	34	4	21	12	0	8	59	36	24
2017	Other services to the public	10	0	10	39	19	0	23	12	75	10
2017	None of the above	18	25	12	6	39	0	0	43	45	17

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	32	6	12	43	0	6	35	59	16
2017	Administration and operations	0	4	14	16	61	0	4	4	81	23
2017	Human resources	0	0	8	51	32	0	10	0	91	12
2017	Policy	5	5	5	16	58	5	5	11	83	19
2017	Project management	4	13	13	4	58	0	8	18	68	24
2017	Other services to the public	0	0	0	49	40	0	12	0	100	10
2017	None of the above	6	7	0	6	56	12	12	17	83	17

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Question 64g. From whom did you experience harassment on the job? ...Other