2017 Public Service Employee Survey Results for National Film Board of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	65	9	18	0	73	18	11
2017	Science and technology	27	46	7	13	7	73	20	15
2017	Administration and operations	34	52	5	9	0	86	9	42
2017	Financial management	33	59	0	0	9	91	9	12
2017	Information management	18	73	9	0	0	91	0	11
2017	Information technology	26	38	22	11	4	64	14	27
2017	Project management	21	65	9	5	0	86	5	20
2017	Other services to the public	38	44	18	0	0	82	0	11
2017	None of the above	29	48	7	15	0	78	15	57

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	45	9	0	0	0	91	0	11
2017	Science and technology	39	39	21	0	0	0	79	0	15
2017	Administration and operations	67	28	0	6	0	0	94	6	42
2017	Financial management	42	58	0	0	0	0	100	0	12
2017	Information management	55	45	0	0	0	0	100	0	11
2017	Information technology	55	33	4	0	4	4	92	4	27
2017	Project management	48	47	0	5	0	0	95	5	19
2017	Other services to the public	43	57	0	0	0	0	100	0	11
2017	None of the above	55	28	5	10	2	0	83	12	57

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	9	18	37	9	36	46	11
2017	Science and technology	48	33	12	7	0	80	7	15
2017	Administration and operations	41	36	7	9	7	77	16	42
2017	Financial management	58	26	9	8	0	84	8	12
2017	Information management	38	44	9	0	9	82	9	11
2017	Information technology	52	34	7	4	4	86	7	27
2017	Project management	46	35	10	5	5	81	10	20
2017	Other services to the public	55	37	8	0	0	92	0	11
2017	None of the above	57	21	2	17	4	78	20	57

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	45	0	18	9	73	27	11
2017	Science and technology	21	54	19	5	0	76	5	15
2017	Administration and operations	40	26	21	10	3	66	13	42
2017	Financial management	41	42	0	9	9	83	17	12
2017	Information management	29	53	9	9	0	82	9	11
2017	Information technology	23	37	18	14	7	60	22	27
2017	Project management	35	47	18	0	0	82	0	19
2017	Other services to the public	48	33	20	0	0	80	0	11
2017	None of the above	28	39	14	12	7	67	19	57

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	62	20	9	0	0	71	9	11
2017	Science and technology	7	52	27	13	0	0	59	13	15
2017	Administration and operations	15	47	12	16	10	0	62	26	42
2017	Financial management	9	33	16	8	34	0	42	42	12
2017	Information management	11	44	18	18	9	0	55	27	11
2017	Information technology	7	39	22	25	4	4	48	30	27
2017	Project management	19	42	10	20	10	0	61	29	20
2017	Other services to the public	33	39	28	0	0	0	72	0	11
2017	None of the above	10	37	26	18	7	2	48	25	57

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	27	27	18	0	55	18	11
2017	Science and technology	41	52	7	0	0	93	0	15
2017	Administration and operations	40	43	12	2	2	84	5	42
2017	Financial management	41	42	17	0	0	83	0	12
2017	Information management	55	27	9	0	9	82	9	11
2017	Information technology	40	38	14	7	0	78	7	27
2017	Project management	64	26	6	5	0	90	5	20
2017	Other services to the public	82	18	0	0	0	100	0	11
2017	None of the above	53	32	10	3	2	85	5	57

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	55	0	0	9	91	9	11
2017	Science and technology	46	54	0	0	0	100	0	15
2017	Administration and operations	53	24	9	14	0	77	14	42
2017	Financial management	33	59	0	8	0	92	8	12
2017	Information management	45	38	9	0	9	82	9	11
2017	Information technology	29	56	7	4	4	86	7	27
2017	Project management	64	30	6	0	0	94	0	20
2017	Other services to the public	72	20	0	8	0	92	8	11
2017	None of the above	59	25	7	9	0	84	9	57

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	65	0	27	0	0	73	27	11
2017	Science and technology	27	59	14	0	0	0	86	0	15
2017	Administration and operations	36	38	17	9	0	0	73	9	42
2017	Financial management	25	49	9	9	9	0	74	17	12
2017	Information management	51	39	0	10	0	0	90	10	10
2017	Information technology	25	45	22	4	4	0	71	7	27
2017	Project management	50	45	5	0	0	0	95	0	20
2017	Other services to the public	27	65	8	0	0	0	92	0	11
2017	None of the above	31	46	15	5	0	4	80	5	57

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	18	29	27	0	0	0	45	27	11
2017	Science and technology	42	7	39	12	0	0	0	49	12	15
2017	Administration and operations	39	43	7	12	0	0	0	81	12	42
2017	Financial management	17	34	9	25	16	0	0	51	41	12
2017	Information management	20	36	36	9	0	0	0	55	9	11
2017	Information technology	29	37	19	11	4	0	0	67	14	27
2017	Project management	38	42	5	10	0	6	0	85	10	20
2017	Other services to the public	38	37	10	7	8	0	0	75	16	11
2017	None of the above	28	40	17	8	5	0	2	69	14	57

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	45	9	9	0	0	0	82	9	11
2017	Science and technology	34	27	18	0	12	0	7	67	13	15
2017	Administration and operations	27	41	12	7	5	0	9	74	13	42
2017	Financial management	17	51	0	16	8	0	9	74	26	12
2017	Information management	28	9	27	9	18	0	9	41	30	11
2017	Information technology	16	22	12	14	19	7	11	46	40	27
2017	Project management	29	26	10	0	21	14	0	65	24	20
2017	Other services to the public	28	20	20	10	15	0	8	52	27	11
2017	None of the above	12	41	17	17	3	0	9	59	22	56

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	73	18	9	0	73	9	11
2017	Science and technology	48	45	0	0	7	93	7	15
2017	Administration and operations	36	50	5	7	2	86	9	42
2017	Financial management	16	67	17	0	0	83	0	12
2017	Information management	46	36	9	9	0	82	9	11
2017	Information technology	29	45	11	7	7	75	14	27
2017	Project management	43	46	0	6	5	90	10	20
2017	Other services to the public	62	38	0	0	0	100	0	11
2017	None of the above	32	48	11	7	2	81	8	57

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	38	18	18	9	55	27	11
2017	Science and technology	37	28	22	6	8	65	13	14
2017	Administration and operations	22	47	9	17	5	69	22	42
2017	Financial management	8	26	34	24	9	33	33	12
2017	Information management	29	27	27	9	9	55	18	11
2017	Information technology	22	27	25	22	4	49	26	27
2017	Project management	23	41	16	14	6	64	20	20
2017	Other services to the public	27	55	10	0	8	82	8	11
2017	None of the above	18	50	16	11	5	68	16	57

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	45	29	9	0	62	9	11
2017	Science and technology	27	60	0	6	7	87	13	15
2017	Administration and operations	29	47	7	12	5	76	17	42
2017	Financial management	8	34	25	25	9	42	34	12
2017	Information management	20	54	18	9	0	73	9	11
2017	Information technology	19	37	22	18	4	56	22	27
2017	Project management	19	46	10	14	10	65	25	20
2017	Other services to the public	27	57	8	8	0	84	8	11
2017	None of the above	14	52	12	13	9	67	22	55

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	53	9	0	9	11	80	10	11
2017	Science and technology	27	51	21	0	0	0	79	0	15
2017	Administration and operations	34	54	5	7	0	0	88	7	42
2017	Financial management	33	50	9	9	0	0	83	9	12
2017	Information management	29	45	9	0	9	9	81	10	11
2017	Information technology	22	50	11	14	4	0	71	18	27
2017	Project management	40	34	15	5	6	0	74	10	20
2017	Other services to the public	72	28	0	0	0	0	100	0	11
2017	None of the above	26	47	17	5	5	0	73	10	56

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	46	9	18	9	64	27	11
2017	Science and technology	27	52	6	7	7	80	14	15
2017	Administration and operations	29	47	5	9	9	77	19	42
2017	Financial management	0	50	33	17	0	50	17	12
2017	Information management	29	36	9	9	18	64	27	11
2017	Information technology	22	41	26	11	0	63	11	27
2017	Project management	19	62	0	14	6	80	20	20
2017	Other services to the public	27	65	0	0	8	92	8	11
2017	None of the above	17	55	13	10	5	72	15	57

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	45	35	0	0	65	0	11
2017	Science and technology	56	44	0	0	0	100	0	15
2017	Administration and operations	43	45	7	2	2	88	5	42
2017	Financial management	17	66	17	0	0	83	0	12
2017	Information management	38	45	9	9	0	82	9	11
2017	Information technology	41	45	7	4	4	86	7	27
2017	Project management	56	40	0	5	0	95	5	20
2017	Other services to the public	82	18	0	0	0	100	0	11
2017	None of the above	37	59	2	0	2	97	2	57

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	20	27	27	9	38	36	11
2017	Science and technology	14	51	13	7	14	66	21	15
2017	Administration and operations	22	55	12	2	9	77	11	42
2017	Financial management	33	42	26	0	0	74	0	12
2017	Information management	29	36	9	9	18	64	27	11
2017	Information technology	23	43	8	19	7	66	26	27
2017	Project management	28	55	11	0	6	83	6	20
2017	Other services to the public	35	49	0	15	0	85	15	11
2017	None of the above	20	50	12	14	3	70	18	57

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	27	11	27	18	45	45	11
2017	Science and technology	33	40	13	7	7	73	14	15
2017	Administration and operations	41	40	15	5	0	81	5	42
2017	Financial management	17	49	26	9	0	66	9	12
2017	Information management	20	62	9	0	9	82	9	11
2017	Information technology	26	41	12	11	11	67	22	27
2017	Project management	34	50	10	0	6	84	6	20
2017	Other services to the public	54	38	0	8	0	92	8	11
2017	None of the above	24	53	7	14	2	77	16	57

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	27	9	20	18	0	53	38	11
2017	Science and technology	20	47	18	7	7	0	67	14	15
2017	Administration and operations	22	40	22	14	2	0	62	16	42
2017	Financial management	0	42	17	41	0	0	42	41	12
2017	Information management	11	62	9	0	9	9	80	10	11
2017	Information technology	22	30	25	19	4	0	53	22	27
2017	Project management	20	44	16	10	10	0	64	20	20
2017	Other services to the public	30	61	10	0	0	0	90	0	11
2017	None of the above	12	51	22	5	8	1	64	14	57

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	54	18	0	0	82	0	11
2017	Science and technology	43	50	7	0	0	93	0	15
2017	Administration and operations	41	43	9	5	2	84	7	42
2017	Financial management	41	33	26	0	0	74	0	12
2017	Information management	46	36	9	9	0	82	9	11
2017	Information technology	22	63	4	11	0	86	11	27
2017	Project management	44	41	5	5	6	85	10	20
2017	Other services to the public	92	8	0	0	0	100	0	11
2017	None of the above	36	44	16	2	2	80	3	57

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	29	9	9	18	0	0	64	27	11
2017	Science and technology	52	22	13	13	0	0	0	74	13	14
2017	Administration and operations	29	40	15	9	7	0	0	69	16	42
2017	Financial management	17	34	9	16	25	0	0	51	41	12
2017	Information management	45	55	0	0	0	0	0	100	0	11
2017	Information technology	34	44	8	7	0	0	7	84	8	27
2017	Project management	26	29	20	10	10	5	0	58	21	20
2017	Other services to the public	38	28	20	0	15	0	0	66	15	11
2017	None of the above	25	40	15	13	7	0	0	65	19	57

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	55	9	27	0	0	0	27	64	11
2017	Science and technology	13	26	34	6	7	0	14	15	45	15
2017	Administration and operations	7	31	36	19	5	0	2	24	39	42
2017	Financial management	0	59	41	0	0	0	0	0	59	12
2017	Information management	0	27	54	20	0	0	0	20	27	11
2017	Information technology	18	47	19	8	4	0	4	13	67	27
2017	Project management	6	29	47	9	5	5	0	14	37	20
2017	Other services to the public	0	7	58	28	7	0	0	35	7	11
2017	None of the above	10	27	41	14	6	0	2	20	38	57

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	36	45	11	0	9	0	12	39	11
2017	Science and technology	7	6	33	27	6	0	21	42	17	15
2017	Administration and operations	7	15	41	12	12	5	9	28	25	42
2017	Financial management	9	17	50	9	8	9	0	18	28	12
2017	Information management	9	18	36	20	9	9	0	32	29	11
2017	Information technology	4	36	29	19	4	0	8	25	43	27
2017	Project management	6	10	35	31	14	5	0	47	16	20
2017	Other services to the public	7	10	30	18	25	10	0	48	19	11
2017	None of the above	3	20	32	29	6	4	7	38	26	56

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	62	20	0	0	0	0	80	11
2017	Science and technology	14	18	48	5	0	14	6	38	15
2017	Administration and operations	28	26	24	12	6	5	18	56	42
2017	Financial management	25	17	50	8	0	0	8	42	12
2017	Information management	18	18	27	38	0	0	38	36	11
2017	Information technology	15	19	34	20	4	7	26	37	26
2017	Project management	25	31	34	5	5	0	10	56	20
2017	Other services to the public	0	25	65	10	0	0	10	25	11
2017	None of the above	24	25	25	9	8	9	18	54	57

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	27	53	9	0	0	0	9	38	11
2017	Science and technology	6	22	28	23	14	0	8	40	29	14
2017	Administration and operations	5	28	34	26	2	0	5	30	34	42
2017	Financial management	0	34	58	9	0	0	0	9	34	12
2017	Information management	9	0	54	38	0	0	0	38	9	11
2017	Information technology	16	36	25	19	0	4	0	20	54	25
2017	Project management	6	14	51	10	19	0	0	29	20	20
2017	Other services to the public	0	0	82	0	18	0	0	18	0	11
2017	None of the above	10	19	42	20	8	0	2	28	29	57

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	20	18	18	0	0	0	18	65	11
2017	Science and technology	0	37	29	14	13	0	7	30	40	15
2017	Administration and operations	11	28	24	22	10	0	5	33	42	42
2017	Financial management	16	33	43	8	0	0	0	8	49	12
2017	Information management	9	18	18	55	0	0	0	55	27	11
2017	Information technology	25	22	19	27	0	0	7	29	51	27
2017	Project management	20	15	30	20	5	5	5	27	39	20
2017	Other services to the public	17	35	20	18	10	0	0	28	52	11
2017	None of the above	18	34	24	10	6	4	5	17	57	57

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	27	9	27	11	9	0	41	49	11
2017	Science and technology	7	6	6	32	42	0	7	79	14	15
2017	Administration and operations	5	17	21	24	24	2	7	53	24	42
2017	Financial management	8	25	51	8	0	9	0	8	36	12
2017	Information management	9	18	18	44	11	0	0	55	27	11
2017	Information technology	0	29	11	35	19	4	4	57	31	27
2017	Project management	0	5	31	30	29	5	0	63	5	20
2017	Other services to the public	0	0	17	30	45	8	0	81	0	11
2017	None of the above	0	11	21	31	21	3	13	62	13	57

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	54	37	0	0	0	0	0	63	11
2017	Science and technology	14	24	41	7	6	0	7	14	42	15
2017	Administration and operations	14	26	41	7	5	2	5	13	43	42
2017	Financial management	25	26	41	9	0	0	0	9	51	12
2017	Information management	9	27	56	9	0	0	0	9	36	11
2017	Information technology	18	22	40	12	8	0	0	20	40	27
2017	Project management	21	44	25	5	6	0	0	10	65	20
2017	Other services to the public	20	10	51	0	20	0	0	20	30	11
2017	None of the above	19	30	32	9	6	0	4	15	51	57

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	36	9	11	0	0	80	11	11
2017	Science and technology	47	32	14	7	0	0	79	7	15
2017	Administration and operations	45	38	2	9	2	2	86	12	42
2017	Financial management	50	50	0	0	0	0	100	0	12
2017	Information management	47	27	9	18	0	0	73	18	11
2017	Information technology	52	41	0	4	4	0	93	7	27
2017	Project management	55	21	14	5	5	0	76	10	20
2017	Other services to the public	63	37	0	0	0	0	100	0	11
2017	None of the above	48	36	5	7	4	0	84	10	57

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	46	9	9	9	0	9	70	20	11
2017	Science and technology	14	45	20	0	14	0	6	63	15	15
2017	Administration and operations	15	40	17	19	5	2	2	57	25	42
2017	Financial management	9	16	26	33	9	9	0	27	45	12
2017	Information management	18	36	9	18	9	0	11	60	30	11
2017	Information technology	19	37	22	7	11	0	4	58	19	27
2017	Project management	9	46	15	19	6	5	0	58	26	20
2017	Other services to the public	17	53	30	0	0	0	0	70	0	11
2017	None of the above	13	40	18	13	10	5	2	56	24	57

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	64	0	0	0	100	0	11
2017	Science and technology	26	42	33	0	0	67	0	15
2017	Administration and operations	31	47	7	9	5	79	14	42
2017	Financial management	33	50	9	9	0	83	9	12
2017	Information management	29	53	9	0	9	82	9	11
2017	Information technology	34	33	11	19	4	67	22	27
2017	Project management	39	45	6	5	6	84	10	20
2017	Other services to the public	37	53	10	0	0	90	0	11
2017	None of the above	26	56	9	7	2	82	9	57

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	54	20	0	0	0	80	0	11
2017	Science and technology	21	59	12	0	7	0	80	7	15
2017	Administration and operations	33	38	9	17	3	0	71	20	42
2017	Financial management	17	67	0	16	0	0	84	16	12
2017	Information management	29	45	9	9	9	0	73	18	11
2017	Information technology	19	47	8	18	7	0	67	25	27
2017	Project management	28	43	29	0	0	0	71	0	20
2017	Other services to the public	45	37	10	0	8	0	82	8	11
2017	None of the above	20	56	13	9	0	2	78	9	57

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	36	27	0	20	0	0	54	20	11
2017	Science and technology	14	66	5	0	14	0	0	80	14	15
2017	Administration and operations	25	39	20	10	5	2	0	65	15	41
2017	Financial management	9	66	9	0	0	17	0	90	0	12
2017	Information management	38	18	18	0	27	0	0	55	27	11
2017	Information technology	12	34	14	19	7	14	0	53	30	27
2017	Project management	23	47	5	10	0	14	0	82	12	20
2017	Other services to the public	47	20	7	16	0	10	0	74	18	11
2017	None of the above	19	38	18	8	4	11	2	66	14	57

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	18	18	38	18	0	0	27	56	11
2017	Science and technology	7	33	14	18	21	0	6	42	42	15
2017	Administration and operations	5	21	25	32	5	10	2	30	42	41
2017	Financial management	0	17	25	33	9	8	9	20	50	12
2017	Information management	29	18	27	18	9	0	0	46	27	11
2017	Information technology	4	12	27	32	14	7	4	18	52	27
2017	Project management	4	40	30	21	0	5	0	46	22	20
2017	Other services to the public	0	49	7	0	16	18	10	68	22	11
2017	None of the above	8	22	21	18	18	11	2	34	42	57

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	73	0	9	0	91	9	11
2017	Science and technology	20	58	21	0	0	79	0	15
2017	Administration and operations	39	47	7	8	0	85	8	41
2017	Financial management	34	41	26	0	0	74	0	12
2017	Information management	46	27	18	0	9	73	9	11
2017	Information technology	27	52	14	0	7	78	7	27
2017	Project management	35	50	6	9	0	85	9	20
2017	Other services to the public	35	55	10	0	0	90	0	11
2017	None of the above	25	58	10	6	2	83	7	57

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	45	11	18	0	0	71	18	11
2017	Science and technology	27	40	12	13	7	0	67	20	15
2017	Administration and operations	26	44	9	12	9	0	70	21	42
2017	Financial management	9	24	9	25	34	0	32	59	12
2017	Information management	20	62	9	0	9	0	82	9	11
2017	Information technology	12	49	32	7	0	0	60	7	27
2017	Project management	30	35	10	14	6	5	68	21	20
2017	Other services to the public	37	38	8	17	0	0	75	17	11
2017	None of the above	25	44	17	10	4	0	69	14	57

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	54	20	0	0	9	78	0	11
2017	Science and technology	33	42	12	13	0	0	74	13	15
2017	Administration and operations	44	40	12	0	2	2	86	2	42
2017	Financial management	16	33	26	17	9	0	49	25	12
2017	Information management	22	68	0	0	10	0	90	10	10
2017	Information technology	26	37	22	7	4	4	66	11	27
2017	Project management	24	45	15	6	6	5	72	12	20
2017	Other services to the public	55	38	7	0	0	0	93	0	11
2017	None of the above	28	46	17	5	2	2	76	7	57

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	54	20	0	0	0	80	0	11
2017	Science and technology	27	52	0	6	14	0	80	20	15
2017	Administration and operations	29	47	14	7	2	0	77	9	42
2017	Financial management	8	33	26	25	9	0	41	34	12
2017	Information management	38	45	9	0	9	0	82	9	11
2017	Information technology	29	48	4	15	4	0	78	19	27
2017	Project management	18	47	10	14	6	5	68	21	20
2017	Other services to the public	55	17	20	8	0	0	72	8	11
2017	None of the above	32	46	12	9	2	0	78	10	57

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	73	27	0	0	0	100	0	11
2017	Science and technology	59	41	0	0	0	100	0	15
2017	Administration and operations	74	22	0	5	0	95	5	42
2017	Financial management	75	25	0	0	0	100	0	12
2017	Information management	64	27	0	0	9	91	9	11
2017	Information technology	62	23	12	4	0	85	4	27
2017	Project management	60	26	5	5	5	86	10	20
2017	Other services to the public	90	10	0	0	0	100	0	11
2017	None of the above	78	19	2	2	0	97	2	57

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	27	0	9	20	0	9	69	31	11
2017	Science and technology	27	39	27	0	7	0	0	66	7	15
2017	Administration and operations	40	26	16	7	2	5	3	72	10	42
2017	Financial management	50	17	26	0	8	0	0	67	8	12
2017	Information management	38	27	18	0	9	0	9	70	10	11
2017	Information technology	47	41	8	4	0	0	0	88	4	27
2017	Project management	35	31	5	17	6	6	0	70	25	19
2017	Other services to the public	35	65	0	0	0	0	0	100	0	11
2017	None of the above	23	45	18	5	0	4	5	75	6	57

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	55	0	9	0	0	91	9	11
2017	Science and technology	36	39	5	6	14	0	74	20	15
2017	Administration and operations	50	31	14	5	0	0	81	5	42
2017	Financial management	17	32	17	8	17	9	54	28	12
2017	Information management	47	45	0	0	9	0	91	9	11
2017	Information technology	44	45	4	8	0	0	88	8	27
2017	Project management	29	31	25	10	6	0	60	15	20
2017	Other services to the public	37	36	27	0	0	0	73	0	11
2017	None of the above	46	42	7	5	0	0	88	5	57

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	53	38	0	9	0	91	9	11
2017	Science and technology	34	46	7	13	0	80	13	15
2017	Administration and operations	55	34	9	2	0	88	2	42
2017	Financial management	25	41	9	9	17	66	26	12
2017	Information management	47	36	9	0	9	82	9	11
2017	Information technology	33	48	15	0	4	81	4	27
2017	Project management	46	25	10	14	6	71	20	20
2017	Other services to the public	45	35	20	0	0	80	0	11
2017	None of the above	53	37	5	2	4	90	5	56

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	45	0	20	0	80	20	11
2017	Science and technology	40	40	0	13	7	80	20	15
2017	Administration and operations	46	31	19	5	0	77	5	42
2017	Financial management	0	49	17	8	26	49	34	12
2017	Information management	38	45	9	0	9	82	9	11
2017	Information technology	33	34	26	4	4	67	7	27
2017	Project management	29	36	15	10	10	65	20	20
2017	Other services to the public	37	53	0	10	0	90	10	11
2017	None of the above	40	42	6	5	7	82	12	57

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	12	30	28	20	0	0	10	47	22	10
2017	None of the above	11	29	13	19	28	0	0	40	47	10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	9	29	18	27	18	11	54	11
2017	Science and technology	7	30	34	14	14	0	37	29	15
2017	Administration and operations	15	38	29	16	2	0	52	19	42
2017	Financial management	16	34	26	25	0	0	50	25	12
2017	Information management	20	27	18	18	9	9	51	30	11
2017	Information technology	4	37	35	11	4	11	45	16	27
2017	Project management	9	40	31	10	0	10	55	11	20
2017	Other services to the public	27	38	27	0	0	8	71	0	11
2017	None of the above	13	31	28	12	8	9	48	21	57

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	18	11	27	45	0	18	71	11
2017	Science and technology	7	24	41	14	14	0	31	29	15
2017	Administration and operations	12	33	29	21	2	3	46	24	42
2017	Financial management	8	50	33	0	9	0	58	9	12
2017	Information management	11	44	9	18	18	0	55	36	11
2017	Information technology	0	34	45	11	11	0	34	22	27
2017	Project management	5	34	20	27	10	5	40	39	20
2017	Other services to the public	0	55	20	17	0	8	60	19	11
2017	None of the above	5	31	29	21	11	2	37	33	57

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	20	9	36	36	0	20	71	11
2017	Science and technology	7	25	41	13	14	0	32	27	15
2017	Administration and operations	7	24	38	26	2	3	32	29	42
2017	Financial management	0	25	42	16	9	9	27	27	12
2017	Information management	11	27	9	27	27	0	37	54	11
2017	Information technology	0	22	37	26	14	0	22	40	27
2017	Project management	4	19	25	37	5	10	26	46	20
2017	Other services to the public	10	35	39	15	0	0	45	15	11
2017	None of the above	5	22	33	27	9	4	28	37	57

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	0	27	29	45	0	0	73	11
2017	Science and technology	7	31	19	21	21	0	38	43	15
2017	Administration and operations	15	28	23	26	5	3	44	32	42
2017	Financial management	0	42	34	16	9	0	42	24	12
2017	Information management	11	27	27	18	9	9	41	29	11
2017	Information technology	4	33	16	22	14	12	41	41	27
2017	Project management	9	25	20	27	10	10	38	40	20
2017	Other services to the public	17	48	20	8	7	0	65	15	11
2017	None of the above	7	32	23	17	14	7	42	33	57

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	18	9	55	18	0	18	73	11
2017	Science and technology	7	31	26	21	14	0	38	36	15
2017	Administration and operations	5	35	21	34	2	2	41	37	42
2017	Financial management	0	42	49	0	9	0	42	9	12
2017	Information management	11	27	45	0	18	0	37	18	11
2017	Information technology	0	47	27	7	15	4	49	23	27
2017	Project management	5	28	26	31	10	0	33	41	20
2017	Other services to the public	0	47	30	15	8	0	47	24	11
2017	None of the above	9	21	35	23	13	0	29	35	57

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	55	27	18	0	0	55	18	11
2017	Science and technology	7	32	41	20	0	0	39	20	15
2017	Administration and operations	21	52	12	12	2	0	74	15	42
2017	Financial management	25	32	17	9	9	9	63	19	12
2017	Information management	28	36	18	9	9	0	64	18	11
2017	Information technology	7	48	26	12	7	0	55	19	27
2017	Project management	5	53	10	31	0	0	58	31	20
2017	Other services to the public	45	48	0	7	0	0	93	7	11
2017	None of the above	16	48	20	12	5	0	64	17	57

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	64	9	9	0	82	9	11
2017	Science and technology	14	57	21	7	0	71	7	15
2017	Administration and operations	19	45	29	5	2	66	5	42
2017	Financial management	34	42	9	8	9	82	8	12
2017	Information management	38	45	9	9	0	82	9	11
2017	Information technology	14	60	15	7	4	77	7	27
2017	Project management	24	56	10	10	0	80	10	20
2017	Other services to the public	35	57	0	7	0	93	7	11
2017	None of the above	19	46	20	3	11	74	4	57

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	29	27	27	0	0	0	46	27	11
2017	Science and technology	12	39	27	7	14	0	0	51	21	15
2017	Administration and operations	34	47	9	7	2	0	0	81	10	42
2017	Financial management	8	67	9	0	8	9	0	82	8	12
2017	Information management	20	53	9	0	18	0	0	73	18	11
2017	Information technology	11	49	14	19	4	4	0	62	23	27
2017	Project management	19	52	14	5	5	6	0	75	10	20
2017	Other services to the public	27	30	8	28	0	7	0	61	30	11
2017	None of the above	10	46	15	19	5	3	2	59	25	57

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	56	9	9	9	0	0	73	18	11
2017	Science and technology	14	51	20	7	7	0	0	66	14	15
2017	Administration and operations	30	35	16	19	0	0	0	65	19	42
2017	Financial management	17	59	0	16	0	9	0	83	17	12
2017	Information management	20	36	18	18	9	0	0	55	27	11
2017	Information technology	11	30	29	15	4	11	0	46	21	27
2017	Project management	14	46	21	10	0	5	5	65	12	20
2017	Other services to the public	45	37	10	0	8	0	0	82	8	11
2017	None of the above	15	60	5	12	3	2	2	78	16	57

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	9	9	55	9	0	0	27	64	11
2017	Science and technology	7	26	45	7	14	0	0	33	21	15
2017	Administration and operations	12	28	31	16	5	7	0	43	23	42
2017	Financial management	0	41	26	16	0	17	0	50	19	12
2017	Information management	20	36	0	0	18	18	9	76	24	11
2017	Information technology	4	38	22	14	4	14	4	51	23	27
2017	Project management	16	32	20	27	5	0	0	48	32	19
2017	Other services to the public	27	20	20	10	8	15	0	55	21	11
2017	None of the above	11	30	18	18	13	11	0	46	35	57

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	45	9	11	0	0	0	80	11	11
2017	Science and technology	34	52	14	0	0	0	0	86	0	15
2017	Administration and operations	39	45	10	2	0	2	2	87	2	42
2017	Financial management	67	33	0	0	0	0	0	100	0	12
2017	Information management	47	44	0	9	0	0	0	91	9	11
2017	Information technology	44	35	11	7	4	0	0	78	11	27
2017	Project management	45	41	0	10	0	5	0	90	10	20
2017	Other services to the public	65	10	10	16	0	0	0	75	16	11
2017	None of the above	37	51	4	7	0	0	0	89	7	57

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	45	11	0	0	0	0	89	0	11
2017	Science and technology	21	53	26	0	0	0	0	74	0	15
2017	Administration and operations	41	47	2	5	0	5	0	92	5	42
2017	Financial management	42	50	0	0	0	9	0	100	0	12
2017	Information management	55	27	0	9	0	9	0	90	10	11
2017	Information technology	40	27	11	4	0	11	7	82	4	27
2017	Project management	45	35	10	5	0	5	0	84	5	20
2017	Other services to the public	45	45	0	0	0	10	0	100	0	11
2017	None of the above	53	34	7	2	2	2	0	89	4	57

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	35	9	38	9	0	0	44	47	11
2017	Science and technology	14	18	54	13	0	0	0	33	13	15
2017	Administration and operations	7	31	24	19	12	7	0	41	33	42
2017	Financial management	0	43	24	17	9	9	0	46	28	12
2017	Information management	11	27	18	27	18	0	0	38	45	11
2017	Information technology	4	38	25	19	11	0	4	43	31	27
2017	Project management	9	31	15	35	0	9	0	45	38	20
2017	Other services to the public	10	72	10	0	8	0	0	82	8	11
2017	None of the above	7	24	26	25	17	2	0	31	42	57

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	18	11	45	9	0	0	35	54	11
2017	Science and technology	7	33	40	12	7	0	0	41	20	15
2017	Administration and operations	5	35	22	15	21	2	0	41	37	42
2017	Financial management	0	50	17	17	16	0	0	50	33	12
2017	Information management	11	36	18	9	18	9	0	51	30	11
2017	Information technology	7	19	34	18	19	0	4	27	38	27
2017	Project management	4	21	19	36	15	5	0	26	54	20
2017	Other services to the public	17	57	18	0	8	0	0	74	8	11
2017	None of the above	7	14	20	29	19	5	5	24	54	57

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	29	9	45	18	0	0	29	62	11
2017	Science and technology	7	58	20	7	7	0	0	66	14	15
2017	Administration and operations	15	40	28	8	7	3	0	56	15	42
2017	Financial management	0	42	33	17	9	0	0	42	25	12
2017	Information management	0	47	27	9	9	0	9	51	19	11
2017	Information technology	7	52	18	11	8	0	4	62	20	27
2017	Project management	14	49	21	6	0	10	0	70	6	20
2017	Other services to the public	10	65	18	7	0	0	0	75	7	11
2017	None of the above	6	43	31	13	5	2	0	50	19	57

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	47	18	27	0	0	55	27	11
2017	Science and technology	14	39	47	0	0	0	53	0	15
2017	Administration and operations	29	47	14	5	5	0	77	9	42
2017	Financial management	25	66	9	0	0	0	91	0	12
2017	Information management	46	9	27	9	9	0	55	18	11
2017	Information technology	33	41	15	11	0	0	74	11	27
2017	Project management	21	44	15	20	0	0	65	20	20
2017	Other services to the public	38	54	8	0	0	0	92	0	11
2017	None of the above	26	54	10	5	3	2	82	8	57

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	55	9	18	0	73	18	11
2017	Science and technology	7	66	14	12	0	73	12	15
2017	Administration and operations	46	35	12	7	0	81	7	42
2017	Financial management	41	51	8	0	0	92	0	12
2017	Information management	46	27	9	9	9	73	18	11
2017	Information technology	22	60	14	4	0	82	4	27
2017	Project management	25	39	20	16	0	64	16	20
2017	Other services to the public	27	48	10	15	0	75	15	11
2017	None of the above	15	72	2	11	0	87	11	57

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	55	18	9	0	73	9	11
2017	Science and technology	7	71	14	7	0	79	7	15
2017	Administration and operations	41	56	0	2	0	98	2	42
2017	Financial management	33	51	9	8	0	84	8	12
2017	Information management	47	45	0	0	9	91	9	11
2017	Information technology	32	57	11	0	0	89	0	27
2017	Project management	39	55	0	6	0	94	6	20
2017	Other services to the public	53	47	0	0	0	100	0	11
2017	None of the above	22	62	10	3	2	84	5	56

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	46	36	18	0	0	46	18	11
2017	Science and technology	7	58	27	0	7	0	66	7	15
2017	Administration and operations	34	38	24	2	2	0	71	5	42
2017	Financial management	16	34	33	9	0	9	55	9	12
2017	Information management	28	36	18	9	9	0	64	18	11
2017	Information technology	22	35	22	18	4	0	56	22	27
2017	Project management	24	61	0	10	5	0	85	15	20
2017	Other services to the public	45	45	10	0	0	0	90	0	11
2017	None of the above	16	45	28	9	2	0	61	10	57

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	38	36	9	0	0	55	9	11
2017	Science and technology	7	58	34	0	0	0	66	0	15
2017	Administration and operations	26	47	19	5	2	0	73	8	42
2017	Financial management	16	43	25	9	0	9	64	9	12
2017	Information management	20	54	9	9	9	0	73	18	11
2017	Information technology	18	38	26	18	0	0	56	18	27
2017	Project management	20	65	0	15	0	0	85	15	20
2017	Other services to the public	39	61	0	0	0	0	100	0	11
2017	None of the above	16	44	25	15	0	0	60	15	57

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	45	18	9	0	0	0	73	9	11
2017	Science and technology	21	33	39	0	7	0	0	54	7	15
2017	Administration and operations	36	33	14	2	5	10	0	77	8	42
2017	Financial management	24	43	9	9	0	16	0	80	10	12
2017	Information management	29	45	0	0	27	0	0	73	27	11
2017	Information technology	22	23	22	22	0	7	4	50	25	27
2017	Project management	35	40	10	10	0	5	0	78	11	20
2017	Other services to the public	62	30	0	0	0	8	0	100	0	11
2017	None of the above	30	40	15	11	2	3	0	72	13	57

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	18	38	45	11
2017	Science and technology	29	55	17	15
2017	Administration and operations	12	69	19	42
2017	Financial management	16	50	34	12
2017	Information management	27	64	9	11
2017	Information technology	19	53	29	27
2017	Project management	5	57	38	19
2017	Other services to the public	26	57	17	11
2017	None of the above	13	64	23	57

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Other services to the public	0	100	11
2017	None of the above	19	81	57

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	None of the above	47	11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	None of the above	72	11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	None of the above	79	11

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	None of the above	59	11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	None of the above	54	11

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	None of the above	52	11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	None of the above	51	10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	None of the above	100	0	11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	18	38	18	9	18	0	22	33	11
2017	Science and technology	14	33	26	7	14	0	6	50	23	15
2017	Administration and operations	13	16	21	8	0	33	9	50	13	42
2017	Financial management	0	25	17	8	0	51	0	50	15	12
2017	Information management	0	27	18	9	9	37	0	43	29	11
2017	Information technology	0	31	19	11	4	32	4	48	22	27
2017	Project management	9	26	20	0	5	40	0	59	8	20
2017	Other services to the public	17	27	10	8	0	28	10	71	13	11
2017	None of the above	7	17	27	12	6	25	5	34	27	57

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	29	36	0	18	9	0	41	20	11
2017	Science and technology	7	53	26	0	14	0	0	60	14	15
2017	Administration and operations	20	35	19	8	0	16	2	67	9	42
2017	Financial management	9	42	9	8	0	34	0	76	11	12
2017	Information management	20	35	18	18	9	0	0	55	27	11
2017	Information technology	0	53	14	11	7	14	0	62	21	27
2017	Project management	10	40	31	5	0	14	0	58	6	20
2017	Other services to the public	27	57	0	8	0	8	0	91	9	11
2017	None of the above	14	41	21	7	5	13	0	63	13	57

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	46	18	27	0	0	0	55	27	11
2017	Science and technology	14	35	40	6	0	0	5	52	6	15
2017	Administration and operations	14	42	13	14	5	2	9	64	22	42
2017	Financial management	16	60	17	0	0	0	8	82	0	12
2017	Information management	38	36	9	18	0	0	0	73	18	11
2017	Information technology	4	56	19	18	4	0	0	60	22	27
2017	Project management	0	47	14	29	5	0	4	50	36	20
2017	Other services to the public	17	38	18	20	0	0	7	59	21	11
2017	None of the above	11	51	16	13	2	2	6	67	16	57

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	45	11	27	0	9	9	54	33	11
2017	Science and technology	7	33	34	12	0	0	13	46	14	15
2017	Administration and operations	10	26	16	2	7	32	7	58	15	42
2017	Financial management	0	49	17	9	0	25	0	66	11	12
2017	Information management	18	45	0	9	9	20	0	78	22	11
2017	Information technology	4	31	29	7	0	29	0	48	10	27
2017	Project management	0	20	35	10	0	30	5	31	15	20
2017	Other services to the public	10	7	28	10	0	38	7	31	18	11
2017	None of the above	5	25	42	2	3	19	3	39	7	57

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	64	0	0	0	9	0	100	0	11
2017	Science and technology	21	47	13	7	0	0	11	77	8	15
2017	Administration and operations	29	29	14	5	2	12	9	73	9	42
2017	Financial management	16	51	9	9	0	9	8	80	10	12
2017	Information management	20	62	9	0	9	0	0	82	9	11
2017	Information technology	7	50	20	7	4	11	0	65	13	26
2017	Project management	20	21	27	10	0	19	4	53	12	20
2017	Other services to the public	53	20	0	0	0	20	7	100	0	11
2017	None of the above	17	44	17	2	0	14	7	77	2	57

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	55	0	18	9	9	0	71	29	11
2017	Science and technology	7	47	20	0	14	0	11	61	16	15
2017	Administration and operations	17	32	12	5	2	22	9	73	10	42
2017	Financial management	24	34	26	0	0	9	8	70	0	12
2017	Information management	11	62	18	0	9	0	0	73	9	11
2017	Information technology	0	45	34	7	0	14	0	52	8	27
2017	Project management	5	20	21	5	0	45	4	49	9	20
2017	Other services to the public	35	30	8	0	0	20	7	89	0	11
2017	None of the above	15	36	25	2	2	14	7	65	4	57

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Financial management	0	100	11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	36	11	18	18	18	0	43	44	11
2017	Science and technology	14	33	33	0	7	0	13	54	8	15
2017	Administration and operations	10	23	23	0	2	36	5	57	4	42
2017	Financial management	8	25	17	0	0	50	0	66	0	12
2017	Information management	18	18	18	0	9	37	0	57	14	11
2017	Information technology	4	19	27	7	4	36	4	38	18	27
2017	Project management	0	30	21	0	0	45	5	59	0	20
2017	Other services to the public	7	10	18	0	0	45	20	49	0	11
2017	None of the above	7	25	23	8	0	32	5	51	13	57

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	37	18	18	9	9	0	51	29	11
2017	Science and technology	7	58	27	0	7	0	0	66	7	15
2017	Administration and operations	27	39	15	2	0	15	2	80	3	42
2017	Financial management	33	33	9	0	0	26	0	89	0	12
2017	Information management	29	35	18	9	9	0	0	64	18	11
2017	Information technology	7	50	22	0	4	18	0	69	4	27
2017	Project management	21	28	20	10	0	21	0	62	12	20
2017	Other services to the public	27	58	8	0	0	7	0	91	0	11
2017	None of the above	15	48	21	5	0	12	0	71	6	57

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	9	18	36	9	0	0	38	45	11
2017	Science and technology	35	11	40	7	7	0	0	46	14	15
2017	Administration and operations	23	28	14	19	12	0	3	53	32	42
2017	Financial management	9	41	17	8	17	9	0	55	27	12
2017	Information management	27	38	27	0	9	0	0	64	9	11
2017	Information technology	38	29	15	7	4	0	7	72	12	27
2017	Project management	20	43	17	10	6	5	0	66	16	20
2017	Other services to the public	34	30	26	0	10	0	0	64	10	11
2017	None of the above	28	29	32	4	3	0	3	60	7	57

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	0	36	27	29	0	0	9	55	11
2017	Science and technology	7	46	14	33	0	0	0	53	33	15
2017	Administration and operations	9	24	31	20	14	0	2	34	35	42
2017	Financial management	0	9	17	34	40	0	0	9	74	12
2017	Information management	20	27	36	18	0	0	0	46	18	11
2017	Information technology	0	29	42	18	11	0	0	29	29	27
2017	Project management	10	26	20	26	15	5	0	37	42	20
2017	Other services to the public	18	20	30	7	25	0	0	38	33	11
2017	None of the above	9	19	37	24	12	0	0	28	36	57

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	18	27	27	20	0	0	27	47	11
2017	Science and technology	14	21	30	22	13	0	0	35	35	14
2017	Administration and operations	7	45	19	19	7	0	2	53	27	42
2017	Financial management	0	9	26	51	15	0	0	9	66	12
2017	Information management	11	45	36	9	0	0	0	55	9	11
2017	Information technology	4	22	38	25	11	0	0	26	36	27
2017	Project management	0	59	26	5	0	5	4	66	6	19
2017	Other services to the public	18	27	37	18	0	0	0	45	18	11
2017	None of the above	13	28	26	21	12	0	0	42	33	56

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	9	37	9	36	0	0	18	45	11
2017	Science and technology	20	26	14	27	5	0	7	49	35	15
2017	Administration and operations	12	22	29	20	16	0	2	34	36	42
2017	Financial management	0	0	9	60	32	0	0	0	91	12
2017	Information management	20	27	27	27	0	0	0	47	27	11
2017	Information technology	14	12	30	22	22	0	0	27	43	27
2017	Project management	6	30	26	20	9	5	5	40	32	20
2017	Other services to the public	18	10	47	7	18	0	0	28	25	11
2017	None of the above	15	18	27	16	21	0	4	34	38	57

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	29	0	18	0	0	9	80	20	11
2017	Science and technology	27	26	14	11	7	0	14	62	21	15
2017	Administration and operations	31	41	17	4	0	0	7	77	5	42
2017	Financial management	17	26	9	17	32	0	0	42	49	12
2017	Information management	64	9	9	18	0	0	0	73	18	11
2017	Information technology	29	37	19	4	4	0	7	71	8	27
2017	Project management	27	35	5	20	4	5	5	68	27	20
2017	Other services to the public	18	58	0	17	7	0	0	75	25	11
2017	None of the above	22	32	26	10	3	0	7	58	14	56

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	20	27	18	9	0	0	47	27	11
2017	Science and technology	21	30	42	7	0	0	0	51	7	15
2017	Administration and operations	28	33	24	7	7	0	0	62	14	42
2017	Financial management	25	9	34	8	25	0	0	34	32	12
2017	Information management	29	45	18	0	9	0	0	73	9	11
2017	Information technology	30	32	27	7	0	0	4	64	8	26
2017	Project management	25	35	10	27	0	5	0	62	28	20
2017	Other services to the public	10	36	17	27	10	0	0	46	37	11
2017	None of the above	33	26	21	14	3	0	3	61	17	57

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	27	29	27	9	9	29	39	11
2017	Science and technology	18	40	14	13	14	0	58	27	15
2017	Administration and operations	21	34	33	2	9	0	55	12	42
2017	Financial management	17	17	49	9	9	0	34	17	12
2017	Information management	20	27	36	0	18	0	47	18	11
2017	Information technology	8	47	19	19	4	4	57	23	26
2017	Project management	15	50	21	10	5	0	65	14	20
2017	Other services to the public	27	38	28	7	0	0	65	7	11
2017	None of the above	11	40	32	10	5	2	52	16	57

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	18	18	29	27	0	27	56	11
2017	Science and technology	27	6	41	26	0	0	33	26	15
2017	Administration and operations	12	37	37	2	12	0	49	14	42
2017	Financial management	8	9	42	33	9	0	17	42	12
2017	Information management	20	27	27	18	9	0	47	27	11
2017	Information technology	4	24	27	26	19	0	28	45	26
2017	Project management	10	40	20	26	5	0	50	30	20
2017	Other services to the public	25	20	48	7	0	0	45	7	11
2017	None of the above	9	33	31	15	10	2	42	26	57

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	35	37	18	9	0	35	27	11
2017	Science and technology	20	33	27	13	7	0	53	20	15
2017	Administration and operations	31	30	24	9	2	3	63	12	42
2017	Financial management	8	0	50	33	9	0	8	42	12
2017	Information management	20	27	36	9	9	0	46	18	11
2017	Information technology	4	32	15	34	11	4	38	47	26
2017	Project management	10	51	14	25	0	0	61	25	20
2017	Other services to the public	17	38	30	16	0	0	55	16	11
2017	None of the above	16	39	17	19	7	2	57	26	57

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	55	35	0	9	0	55	9	11
2017	Science and technology	7	39	34	13	7	0	46	20	15
2017	Administration and operations	31	26	32	9	2	0	56	12	42
2017	Financial management	0	25	34	34	8	0	25	42	12
2017	Information management	38	18	27	0	18	0	55	18	11
2017	Information technology	8	34	35	7	11	4	44	19	26
2017	Project management	15	25	29	21	5	6	42	27	20
2017	Other services to the public	20	46	25	10	0	0	66	10	11
2017	None of the above	19	30	28	9	10	4	51	19	57

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	27	29	0	0	9	69	0	11
2017	Science and technology	54	33	12	0	0	0	88	0	15
2017	Administration and operations	57	21	10	5	5	2	80	10	42
2017	Financial management	25	41	9	9	17	0	66	26	12
2017	Information management	29	27	18	9	9	9	61	19	11
2017	Information technology	53	26	11	4	4	4	81	7	27
2017	Project management	60	19	21	0	0	0	79	0	20
2017	Other services to the public	52	10	28	10	0	0	62	10	11
2017	None of the above	42	27	15	7	7	2	71	14	57

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	27	18	0	0	0	0	82	0	11
2017	Science and technology	49	39	5	0	7	0	0	88	7	15
2017	Administration and operations	69	19	5	0	5	0	2	90	5	42
2017	Financial management	59	9	16	9	8	0	0	68	16	12
2017	Information management	56	36	0	0	9	0	0	91	9	11
2017	Information technology	64	11	7	7	4	0	7	81	12	27
2017	Project management	76	19	0	5	0	0	0	95	5	20
2017	Other services to the public	74	10	8	0	0	0	8	91	0	11
2017	None of the above	66	16	9	2	2	2	3	86	4	57

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	27	29	9	0	0	62	9	11
2017	Science and technology	62	18	12	0	7	0	80	7	15
2017	Administration and operations	47	29	12	7	5	0	76	12	42
2017	Financial management	34	25	9	26	8	0	58	33	12
2017	Information management	38	18	18	9	9	9	61	20	11
2017	Information technology	42	26	11	11	7	4	70	19	27
2017	Project management	59	5	11	10	10	5	67	21	20
2017	Other services to the public	44	36	10	10	0	0	80	10	11
2017	None of the above	47	27	18	7	2	0	73	9	57

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	27	46	9	0	0	45	9	11
2017	Science and technology	56	18	7	11	7	0	74	18	15
2017	Administration and operations	45	36	10	5	2	2	83	7	42
2017	Financial management	26	50	16	0	9	0	76	9	12
2017	Information management	47	27	9	0	9	9	80	10	11
2017	Information technology	49	22	11	4	7	7	77	12	27
2017	Project management	27	43	15	10	5	0	70	15	20
2017	Other services to the public	53	30	17	0	0	0	83	0	11
2017	None of the above	54	25	14	2	4	2	81	6	57

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	18	9	0	0	27	88	0	11
2017	Science and technology	55	18	5	0	0	21	93	0	15
2017	Administration and operations	44	16	2	5	5	27	83	14	41
2017	Financial management	34	0	16	17	8	26	45	33	12
2017	Information management	47	9	0	0	0	45	100	0	11
2017	Information technology	42	11	4	4	7	33	78	16	27
2017	Project management	53	16	5	6	0	20	86	7	19
2017	Other services to the public	37	17	10	0	0	36	85	0	11
2017	None of the above	59	12	6	2	0	22	90	2	57

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	46	9	9	0	9	0	80	10	11
2017	Science and technology	67	26	7	0	0	0	0	93	0	15
2017	Administration and operations	64	24	5	5	0	0	3	90	5	42
2017	Financial management	67	16	9	0	0	0	9	91	0	12
2017	Information management	64	18	0	0	0	9	9	100	0	11
2017	Information technology	64	11	7	0	4	0	14	87	4	27
2017	Project management	60	21	5	0	5	0	9	90	5	20
2017	Other services to the public	39	17	18	0	0	0	25	76	0	11
2017	None of the above	65	15	4	3	0	0	13	92	4	57

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	18	29	0	9	0	0	62	9	11
2017	Science and technology	74	18	7	0	0	0	0	93	0	15
2017	Administration and operations	55	23	15	0	7	0	0	78	7	42
2017	Financial management	58	25	9	9	0	0	0	83	9	12
2017	Information management	45	11	18	0	18	0	9	61	19	11
2017	Information technology	56	15	14	4	4	0	7	77	8	27
2017	Project management	59	10	16	10	0	0	5	73	10	20
2017	Other services to the public	43	20	18	10	0	0	10	69	11	11
2017	None of the above	45	31	11	7	2	1	3	80	9	57

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	27	29	9	9	0	53	18	11
2017	Science and technology	74	13	7	5	0	0	88	5	15
2017	Administration and operations	61	17	15	2	2	2	80	5	42
2017	Financial management	33	33	25	9	0	0	66	9	12
2017	Information management	47	18	36	0	0	0	64	0	11
2017	Information technology	45	27	14	7	0	7	77	8	27
2017	Project management	50	5	36	5	0	5	57	5	20
2017	Other services to the public	34	16	39	10	0	0	51	10	11
2017	None of the above	65	15	18	0	0	2	82	0	57

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	18	36	46	0	0	18	46	11
2017	Science and technology	20	20	41	11	7	0	41	18	15
2017	Administration and operations	12	18	58	5	7	0	30	12	42
2017	Financial management	0	9	41	17	25	9	9	45	12
2017	Information management	0	20	54	18	9	0	20	27	11
2017	Information technology	12	29	38	22	0	0	40	22	27
2017	Project management	0	29	46	10	10	5	30	21	20
2017	Other services to the public	10	28	27	25	10	0	38	35	11
2017	None of the above	3	31	47	15	3	0	34	18	57

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	37	45	0	0	0	0	55	11
2017	Science and technology	7	13	46	27	6	0	33	20	15
2017	Administration and operations	5	10	42	36	7	0	43	15	41
2017	Financial management	9	42	33	17	0	0	17	50	12
2017	Information management	0	18	47	36	0	0	36	18	11
2017	Information technology	0	29	29	26	15	0	41	29	27
2017	Project management	5	21	50	25	0	0	25	26	20
2017	Other services to the public	0	25	45	30	0	0	30	25	11
2017	None of the above	7	15	43	21	12	2	34	23	57

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	19	39	12	29	0	19	41	10
2017	Science and technology	7	26	46	13	7	0	33	20	15
2017	Administration and operations	5	38	19	26	7	5	45	35	42
2017	Financial management	0	33	26	16	9	17	40	30	12
2017	Information management	11	62	0	9	18	0	73	27	11
2017	Information technology	4	23	31	20	11	11	31	35	26
2017	Project management	10	24	27	21	10	10	37	34	20
2017	Other services to the public	0	48	37	7	8	0	48	15	11
2017	None of the above	7	35	36	10	6	5	44	18	57

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	27	18	9	38	9	0	29	51	11
2017	Science and technology	7	33	46	6	7	0	0	41	13	15
2017	Administration and operations	10	45	16	19	5	5	0	57	25	42
2017	Financial management	16	26	0	41	17	0	0	42	58	12
2017	Information management	11	44	27	9	9	0	0	55	18	11
2017	Information technology	15	33	30	18	4	0	0	48	22	27
2017	Project management	15	29	20	30	6	0	0	44	36	20
2017	Other services to the public	17	45	20	8	10	0	0	62	18	11
2017	None of the above	13	32	20	24	11	0	2	45	35	57

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	None of the above	9	91	57

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	9	9	18	18	0	9	41	59	11
2017	Science and technology	53	20	6	21	0	0	0	53	47	15
2017	Administration and operations	42	15	19	9	13	2	0	43	57	42
2017	Financial management	50	33	17	0	0	0	0	50	50	12
2017	Information management	62	0	0	20	9	9	0	69	31	11
2017	Information technology	63	23	4	7	0	4	0	65	35	27
2017	Project management	35	19	27	5	5	10	0	39	61	20
2017	Other services to the public	44	10	36	0	0	10	0	49	51	11
2017	None of the above	46	14	23	7	4	4	2	49	51	57

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	22	23
2017	Project management	9	11
2017	None of the above	18	27

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	35	23
2017	Project management	36	11
2017	None of the above	17	27

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	14	23
2017	Project management	0	11
2017	None of the above	11	27

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	54	23
2017	Project management	48	11
2017	None of the above	16	27

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	9	23
2017	Project management	9	11
2017	None of the above	15	27

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	23
2017	Project management	16	11
2017	None of the above	53	27

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Administration and operations	4	58	23	4	0	10	22
2017	Project management	10	81	9	0	0	0	11
2017	None of the above	15	58	23	0	3	0	27

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	14	40	0	8	21	4	13	64	36	23
2017	Project management	8	55	10	0	17	0	10	69	19	11
2017	None of the above	8	28	13	15	8	8	20	49	32	27

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	0	4	14	17	48	0	17	5	79	23
2017	Project management	0	26	0	0	26	28	21	50	50	11
2017	None of the above	8	12	32	11	19	3	16	24	37	27

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for National Film Board of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)