2017 Public Service Employee Survey Results for Administrative Tribunals Support Service of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 26 3 0 0 0 0 97 0 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 41 1 6 2 0 0 91 8 65
2017 University certificate or diploma below the bachelor's level 66 26 4 0 0 0 4 96 0 19
2017 Bachelor's degree 55 36 3 6 1 0 0 90 7 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 39 3 3 3 0 0 90 6 99

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 81 14 3 0 2 0 0 96 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 27 2 3 0 0 0 95 3 65
2017 University certificate or diploma below the bachelor's level 60 30 0 0 7 0 4 93 7 19
2017 Bachelor's degree 74 19 3 2 2 0 0 93 4 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 17 4 1 1 0 2 94 2 99

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 21 4 0 0 0 2 96 0 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 29 6 6 1 0 0 87 7 65
2017 University certificate or diploma below the bachelor's level 37 26 22 0 11 0 4 66 12 19
2017 Bachelor's degree 66 20 3 8 3 0 0 86 11 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 20 7 8 3 0 0 82 11 99

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 69 26 3 2 0 0 0 96 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 31 0 8 3 0 0 89 11 65
2017 University certificate or diploma below the bachelor's level 43 38 0 9 5 0 4 85 15 19
2017 Bachelor's degree 57 27 7 6 1 0 0 85 8 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 24 5 8 1 0 1 85 10 99

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 66 22 8 3 2 0 0 87 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 29 6 11 6 0 0 77 17 65
2017 University certificate or diploma below the bachelor's level 45 32 9 9 0 0 4 80 10 19
2017 Bachelor's degree 48 31 5 10 7 0 1 79 16 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 42 8 10 3 0 2 78 13 99

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 23 11 5 0 0 2 84 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 41 8 8 5 0 0 80 12 65
2017 University certificate or diploma below the bachelor's level 48 26 11 6 6 0 4 77 12 19
2017 Bachelor's degree 23 53 11 8 5 0 0 76 13 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 45 5 6 6 0 0 84 11 99

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 15 6 6 0 0 0 88 6 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 43 5 6 5 0 0 84 11 65
2017 University certificate or diploma below the bachelor's level 48 29 7 12 0 0 4 80 12 19
2017 Bachelor's degree 34 37 19 7 3 0 0 71 10 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 39 5 3 5 0 0 87 8 99

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 71 22 4 2 0 0 0 94 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 26 6 6 3 0 0 84 9 65
2017 University certificate or diploma below the bachelor's level 50 28 13 6 0 0 4 80 6 19
2017 Bachelor's degree 61 27 8 1 2 0 0 88 3 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 30 5 6 0 0 1 89 6 99

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 69 21 4 2 0 0 4 94 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 41 10 4 0 0 0 85 4 65
2017 University certificate or diploma below the bachelor's level 39 24 23 6 5 0 4 65 11 19
2017 Bachelor's degree 55 28 8 4 3 0 1 84 8 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 24 6 8 3 1 0 82 12 99

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 41 10 9 2 0 0 38 82 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 18 7 5 3 5 14 81 10 64
2017 University certificate or diploma below the bachelor's level 35 26 13 0 5 0 21 77 7 19
2017 Bachelor's degree 32 16 9 6 4 2 30 72 15 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 16 12 11 13 4 28 47 36 99

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 38 47 10 3 2 0 0 85 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 37 8 4 8 0 0 80 12 65
2017 University certificate or diploma below the bachelor's level 37 31 13 5 9 0 4 71 15 19
2017 Bachelor's degree 22 50 14 11 3 0 0 72 14 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 46 9 6 8 0 0 77 14 99

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 57 24 14 5 0 0 0 81 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 41 6 6 9 0 0 79 15 65
2017 University certificate or diploma below the bachelor's level 12 45 28 0 11 0 4 60 11 19
2017 Bachelor's degree 45 28 13 6 7 1 0 74 13 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 39 9 7 12 1 1 70 20 99

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 24 7 7 0 0 0 86 7 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 35 11 8 3 2 0 78 11 64
2017 University certificate or diploma below the bachelor's level 39 35 11 6 5 0 4 77 11 19
2017 Bachelor's degree 43 32 9 11 5 0 0 75 16 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 41 7 15 7 0 1 72 21 99

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 76 16 8 0 0 0 0 92 0 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 29 8 4 2 0 0 86 6 65
2017 University certificate or diploma below the bachelor's level 39 41 16 0 0 0 4 83 0 19
2017 Bachelor's degree 52 30 10 6 2 0 1 82 8 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 44 7 2 4 0 0 87 6 99

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 26 9 3 2 0 0 85 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 36 8 10 6 0 0 76 17 65
2017 University certificate or diploma below the bachelor's level 33 29 23 0 11 0 4 65 11 19
2017 Bachelor's degree 43 32 12 5 7 1 0 76 12 119
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 32 9 10 8 1 0 72 19 98

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 80 16 2 0 2 0 0 96 2 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 34 5 3 3 0 0 89 6 65
2017 University certificate or diploma below the bachelor's level 54 32 11 0 0 0 4 89 0 19
2017 Bachelor's degree 49 35 8 6 1 1 0 84 7 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 41 8 5 3 0 0 84 8 99

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 23 8 5 2 0 2 85 7 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 35 8 14 5 0 0 74 18 65
2017 University certificate or diploma below the bachelor's level 24 38 22 6 6 0 4 65 12 19
2017 Bachelor's degree 45 33 11 7 3 0 0 78 11 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 33 10 12 7 0 1 71 19 99

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 63 26 8 2 2 0 0 89 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 33 5 9 6 2 0 80 15 65
2017 University certificate or diploma below the bachelor's level 30 39 17 0 11 0 4 71 11 19
2017 Bachelor's degree 47 29 13 8 3 0 0 76 11 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 32 17 6 8 1 2 68 15 99

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 65 26 7 2 0 0 0 91 2 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 42 8 6 3 0 0 83 9 65
2017 University certificate or diploma below the bachelor's level 39 24 33 0 0 0 4 66 0 19
2017 Bachelor's degree 45 33 14 7 2 0 0 77 9 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 33 12 9 8 0 0 71 16 99

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 68 19 10 4 0 0 0 87 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 36 3 8 5 0 0 85 12 65
2017 University certificate or diploma below the bachelor's level 43 31 13 4 6 0 4 77 10 19
2017 Bachelor's degree 42 38 7 9 3 1 0 80 13 119
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 38 13 4 5 0 0 78 9 99

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 71 14 8 2 2 3 0 88 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 40 10 2 0 0 0 89 2 65
2017 University certificate or diploma below the bachelor's level 43 39 0 7 7 0 4 85 15 19
2017 Bachelor's degree 52 33 12 2 1 0 0 85 3 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 41 11 5 3 1 1 81 8 99

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 5 20 15 14 17 2 28 44 35 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 6 28 29 18 13 2 5 33 37 64
2017 University certificate or diploma below the bachelor's level 0 38 20 26 11 0 4 39 40 19
2017 Bachelor's degree 5 18 29 22 23 0 2 46 24 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 14 28 25 15 4 4 43 27 99

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 6 11 13 24 15 2 29 57 25 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 12 25 28 16 3 6 49 23 63
2017 University certificate or diploma below the bachelor's level 9 6 45 13 6 11 9 24 19 19
2017 Bachelor's degree 7 13 21 22 30 1 6 57 21 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 6 27 23 20 4 9 49 21 99

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 14 14 15 11 18 2 27 41 38 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 18 33 15 14 0 9 32 32 65
2017 University certificate or diploma below the bachelor's level 9 26 13 22 9 11 10 40 44 19
2017 Bachelor's degree 11 10 25 25 23 2 4 51 23 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 8 31 27 13 5 6 45 20 99

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 5 2 19 22 29 0 24 67 8 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 11 31 31 19 2 6 54 12 64
2017 University certificate or diploma below the bachelor's level 0 6 53 17 15 6 4 35 6 19
2017 Bachelor's degree 3 5 24 33 31 0 4 67 8 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 4 9 35 26 14 4 9 46 15 99

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 8 9 13 12 31 0 27 58 23 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 17 28 17 16 0 9 36 33 64
2017 University certificate or diploma below the bachelor's level 14 6 39 11 21 6 4 35 22 19
2017 Bachelor's degree 3 15 24 23 26 1 8 54 20 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 17 24 18 20 5 10 45 28 99

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 8 4 17 20 21 0 30 59 17 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 12 25 32 10 2 8 46 27 64
2017 University certificate or diploma below the bachelor's level 4 18 33 16 20 6 4 40 23 19
2017 Bachelor's degree 4 12 23 22 31 3 5 58 18 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 5 21 22 24 7 10 55 19 99

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 6 6 28 10 17 2 32 41 18 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 17 20 28 20 2 9 54 23 65
2017 University certificate or diploma below the bachelor's level 9 11 36 13 21 6 4 37 23 19
2017 Bachelor's degree 8 9 28 20 27 2 6 51 19 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 12 33 17 15 5 4 35 30 99
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 75 13 4 4 0 0 4 92 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 19 5 5 3 0 0 86 9 65
2017 University certificate or diploma below the bachelor's level 53 18 11 15 0 0 4 73 16 19
2017 Bachelor's degree 72 18 6 3 1 0 0 90 4 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 65 20 6 5 2 0 1 86 7 99

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 17 13 5 2 0 2 80 7 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 24 10 18 5 5 8 62 26 65
2017 University certificate or diploma below the bachelor's level 31 23 26 0 11 0 10 59 12 19
2017 Bachelor's degree 38 26 14 7 8 6 1 68 16 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 31 13 7 9 10 8 65 19 98

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 11 13 3 0 0 0 84 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 28 6 13 6 0 0 74 19 65
2017 University certificate or diploma below the bachelor's level 44 22 13 6 5 6 4 74 12 19
2017 Bachelor's degree 57 24 10 3 6 0 0 81 9 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 30 8 5 7 1 1 80 12 99

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 27 13 6 2 0 0 79 8 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 47 5 8 5 0 0 83 12 64
2017 University certificate or diploma below the bachelor's level 42 32 11 0 6 6 4 82 6 19
2017 Bachelor's degree 43 32 8 9 6 1 0 77 15 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 30 10 10 4 0 1 76 14 98

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 13 11 10 2 3 0 76 12 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 24 13 3 9 9 3 72 14 65
2017 University certificate or diploma below the bachelor's level 44 26 16 4 0 6 4 78 4 19
2017 Bachelor's degree 46 19 10 10 6 7 2 72 17 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 36 8 3 7 11 1 80 11 99

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 16 13 14 3 7 4 67 19 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 23 19 11 12 15 7 47 29 65
2017 University certificate or diploma below the bachelor's level 21 18 13 7 6 32 4 60 20 19
2017 Bachelor's degree 13 18 17 15 8 27 3 43 32 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 26 11 9 13 18 10 55 30 99

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 70 19 8 3 0 0 0 89 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 29 4 8 1 0 0 87 9 65
2017 University certificate or diploma below the bachelor's level 48 30 7 5 6 0 4 81 11 19
2017 Bachelor's degree 60 26 5 8 1 0 0 86 9 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 30 7 9 3 0 1 81 12 99
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 66 19 4 8 0 2 2 87 8 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 26 8 9 8 1 0 75 17 65
2017 University certificate or diploma below the bachelor's level 37 35 13 6 5 0 4 75 11 19
2017 Bachelor's degree 36 30 11 4 6 0 12 75 12 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 35 11 4 9 1 1 75 14 99

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 14 10 3 0 0 0 87 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 22 3 8 7 3 2 81 16 65
2017 University certificate or diploma below the bachelor's level 43 32 11 0 11 0 4 77 11 19
2017 Bachelor's degree 60 26 5 3 5 1 0 87 8 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 31 3 9 7 2 2 81 17 99

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 71 19 4 4 3 0 0 89 6 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 32 9 3 6 2 0 81 9 64
2017 University certificate or diploma below the bachelor's level 43 20 19 4 11 0 4 65 15 19
2017 Bachelor's degree 55 29 7 4 5 1 0 85 9 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 24 13 9 8 1 2 69 18 99

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 84 11 3 0 0 0 2 97 0 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 79 20 0 2 0 0 0 98 2 65
2017 University certificate or diploma below the bachelor's level 65 24 7 0 0 0 4 93 0 19
2017 Bachelor's degree 86 8 2 2 1 0 1 94 3 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 81 14 2 0 2 0 1 96 2 99

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 65 18 5 4 0 0 9 91 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 21 5 2 3 0 6 90 5 65
2017 University certificate or diploma below the bachelor's level 20 26 22 11 11 0 10 51 25 19
2017 Bachelor's degree 52 21 3 6 3 4 12 87 10 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 63 16 5 7 3 4 2 83 11 98

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 71 19 6 2 0 2 0 92 2 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 28 5 2 4 0 2 89 6 65
2017 University certificate or diploma below the bachelor's level 37 35 13 6 5 0 4 75 11 19
2017 Bachelor's degree 64 19 8 3 4 1 0 85 8 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 15 13 3 9 1 1 74 12 99

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 70 24 4 2 0 0 0 94 2 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 15 6 3 4 3 0 86 8 65
2017 University certificate or diploma below the bachelor's level 37 20 22 6 5 6 4 63 12 19
2017 Bachelor's degree 65 17 9 3 4 2 1 84 7 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 15 14 4 3 2 0 78 7 99

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 21 3 3 0 0 0 94 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 23 5 5 6 0 0 84 11 65
2017 University certificate or diploma below the bachelor's level 43 24 19 6 5 0 4 69 11 19
2017 Bachelor's degree 62 20 9 4 4 0 0 82 8 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 20 9 9 7 0 0 76 16 99
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 55 8 16 7 13 0 0 64 20 12
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 14 22 13 0 7 0 63 14 14
2017 Bachelor's degree 43 34 0 6 0 4 13 93 7 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 26 24 8 0 4 11 62 10 33

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 57 23 3 5 6 5 0 84 12 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 33 11 12 6 5 0 70 19 65
2017 University certificate or diploma below the bachelor's level 24 30 16 15 6 5 4 60 23 19
2017 Bachelor's degree 40 28 13 7 4 7 0 73 13 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 32 7 8 11 8 0 71 21 99

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 18 2 7 8 4 0 83 16 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 28 17 13 6 2 0 63 20 65
2017 University certificate or diploma below the bachelor's level 13 26 24 24 6 4 4 42 32 19
2017 Bachelor's degree 42 26 14 6 7 4 0 71 14 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 34 12 7 14 5 0 65 22 99

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 22 7 8 6 7 0 77 15 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 26 21 12 10 6 0 54 24 65
2017 University certificate or diploma below the bachelor's level 6 40 20 14 12 4 4 51 28 18
2017 Bachelor's degree 35 21 17 11 7 8 0 61 20 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 27 20 9 15 8 0 53 26 99

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 23 6 5 6 7 0 82 11 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 23 22 4 17 5 0 55 22 65
2017 University certificate or diploma below the bachelor's level 18 28 19 9 11 11 4 54 24 19
2017 Bachelor's degree 36 28 13 12 8 3 0 67 20 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 31 15 11 15 6 0 56 28 99

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 51 22 9 8 7 4 0 76 16 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 39 15 4 15 3 0 64 20 65
2017 University certificate or diploma below the bachelor's level 0 56 22 0 15 4 4 60 16 19
2017 Bachelor's degree 33 28 13 14 8 4 0 63 23 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 31 11 15 17 8 0 52 36 99
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 25 7 4 3 2 0 87 6 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 42 10 3 4 1 0 82 8 65
2017 University certificate or diploma below the bachelor's level 23 45 22 6 0 0 4 71 6 19
2017 Bachelor's degree 42 31 15 7 3 2 0 74 11 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 34 18 4 8 4 0 70 12 99

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 56 26 12 2 3 0 2 84 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 32 9 3 0 4 0 87 3 65
2017 University certificate or diploma below the bachelor's level 35 26 13 19 0 4 4 65 20 19
2017 Bachelor's degree 50 36 7 2 1 3 0 89 4 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 31 14 3 0 4 0 82 3 98

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 21 10 5 3 2 0 82 8 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 24 11 10 8 6 0 69 19 65
2017 University certificate or diploma below the bachelor's level 28 23 22 9 5 4 9 58 17 19
2017 Bachelor's degree 43 28 17 8 3 1 1 72 11 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 36 10 9 6 4 1 73 16 99

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 54 27 12 3 0 3 0 84 4 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 30 17 16 4 5 0 61 21 65
2017 University certificate or diploma below the bachelor's level 21 24 24 6 5 16 4 57 14 19
2017 Bachelor's degree 31 25 18 13 5 7 1 61 20 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 40 14 11 7 5 0 66 19 99

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 49 22 7 5 2 10 5 84 8 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 22 23 3 12 11 5 55 18 65
2017 University certificate or diploma below the bachelor's level 6 22 31 0 20 18 4 35 26 19
2017 Bachelor's degree 31 15 18 9 9 13 4 56 22 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 16 12 11 17 17 8 47 37 99

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 71 14 2 2 3 5 4 93 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 27 3 7 0 2 0 90 7 65
2017 University certificate or diploma below the bachelor's level 21 37 17 15 0 0 9 64 17 19
2017 Bachelor's degree 69 16 3 4 2 3 2 90 7 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 19 7 8 4 2 1 80 12 98

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 83 9 0 2 3 0 4 95 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 16 5 4 2 6 0 89 6 64
2017 University certificate or diploma below the bachelor's level 38 21 7 15 0 11 7 73 19 19
2017 Bachelor's degree 69 19 5 3 1 2 2 91 3 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 24 4 1 2 8 3 92 3 99

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 63 15 7 7 4 2 2 81 12 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 18 5 10 12 5 0 71 24 65
2017 University certificate or diploma below the bachelor's level 23 36 11 19 6 0 4 62 27 18
2017 Bachelor's degree 30 20 13 12 7 18 0 60 24 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 31 13 8 10 7 1 67 20 99

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 52 19 2 9 13 2 4 75 23 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 23 12 14 20 2 3 52 36 65
2017 University certificate or diploma below the bachelor's level 26 10 14 24 17 0 9 39 46 18
2017 Bachelor's degree 21 25 14 14 19 3 4 49 36 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 26 16 15 20 7 4 42 40 99

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 23 10 5 6 3 0 78 12 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 39 11 6 9 2 0 73 15 65
2017 University certificate or diploma below the bachelor's level 28 24 19 4 11 11 4 61 17 19
2017 Bachelor's degree 37 31 17 8 2 5 0 71 11 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 36 18 8 8 6 2 63 18 99

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 20 8 3 4 4 0 83 8 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 28 12 4 4 3 0 78 9 65
2017 University certificate or diploma below the bachelor's level 37 23 22 6 0 6 7 68 7 19
2017 Bachelor's degree 49 21 14 3 2 7 4 78 6 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 26 15 5 9 14 1 66 16 99

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 65 24 3 3 3 2 0 91 6 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 31 5 6 2 2 0 88 7 65
2017 University certificate or diploma below the bachelor's level 31 22 26 6 11 0 4 55 17 19
2017 Bachelor's degree 47 33 12 4 2 1 0 81 7 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 34 12 9 1 5 0 77 10 99

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 69 24 3 0 3 2 0 94 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 33 3 6 3 0 0 88 9 65
2017 University certificate or diploma below the bachelor's level 35 27 28 0 6 0 4 65 6 19
2017 Bachelor's degree 60 28 5 3 3 0 0 89 6 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 33 11 4 5 0 1 80 9 99

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 65 25 5 0 4 0 0 90 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 26 14 8 6 2 0 72 14 64
2017 University certificate or diploma below the bachelor's level 19 43 24 0 10 0 4 65 10 18
2017 Bachelor's degree 46 26 12 9 6 1 0 73 15 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 25 21 6 10 1 0 62 16 99

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 63 27 5 0 4 0 0 90 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 29 13 4 8 0 0 75 12 65
2017 University certificate or diploma below the bachelor's level 18 35 28 6 9 0 4 55 16 19
2017 Bachelor's degree 47 24 15 7 7 0 0 71 14 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 29 17 10 7 1 0 66 17 99

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 21 8 4 4 24 0 78 11 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 22 20 9 10 2 0 59 20 65
2017 University certificate or diploma below the bachelor's level 30 29 13 6 13 6 4 65 21 19
2017 Bachelor's degree 36 26 12 9 15 2 0 64 24 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 19 19 16 9 4 3 52 28 99
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 39 18 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 42 32 65
2017 University certificate or diploma below the bachelor's level 43 42 15 19
2017 Bachelor's degree 34 23 43 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 28 38 99

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 12 12 8 0 61 6 12
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 6 57 6 0 19 17
2017 Bachelor's degree 4 6 77 6 0 6 48
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 8 45 4 17 19 34
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 85 65
2017 Bachelor's degree 8 92 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 84 98

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 86 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 16

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 70 10
2017 Bachelor's degree 59 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 71 16

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10
2017 Bachelor's degree 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 16

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 16

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 70 10
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 16

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 42 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 16

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 70 16

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 52 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 16

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 16

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 64 16

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 16

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 42 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 78 16

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 16

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 10
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 77 16

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 10
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 16

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10
2017 Bachelor's degree 0 11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10
2017 Bachelor's degree 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 45 11

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 15

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 10
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 79 15

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 10
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 10
2017 Bachelor's degree 0 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 90 10 10
2017 Bachelor's degree 91 9 11
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 85 15 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 17 8 2 3 21 5 83 6 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 12 17 8 6 31 8 50 22 65
2017 University certificate or diploma below the bachelor's level 9 12 19 9 6 32 13 38 27 19
2017 Bachelor's degree 26 8 10 4 2 37 13 68 12 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 11 15 8 13 31 11 37 37 99

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 52 19 8 2 3 15 2 85 5 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 28 17 8 4 11 3 67 14 65
2017 University certificate or diploma below the bachelor's level 16 23 13 4 17 20 7 54 28 19
2017 Bachelor's degree 30 20 14 4 2 27 3 71 10 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 26 16 8 12 13 3 58 23 98
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 63 21 8 3 0 5 0 88 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 51 6 3 2 0 5 88 5 65
2017 University certificate or diploma below the bachelor's level 32 35 13 5 0 6 10 79 6 19
2017 Bachelor's degree 29 33 9 8 1 1 20 77 12 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 36 13 7 0 2 26 72 10 98

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 41 11 16 4 0 18 10 72 6 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 14 22 5 4 27 16 46 15 65
2017 University certificate or diploma below the bachelor's level 17 4 24 0 6 33 16 41 12 18
2017 Bachelor's degree 12 8 14 2 1 31 32 54 7 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 11 14 6 3 31 27 44 23 99

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 22 8 0 0 9 0 92 0 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 36 6 0 3 6 5 90 3 65
2017 University certificate or diploma below the bachelor's level 48 24 7 6 5 0 10 80 12 19
2017 Bachelor's degree 42 16 10 1 2 10 19 81 5 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 24 12 0 3 10 22 77 5 99

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 15 9 2 0 16 0 88 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 35 6 0 4 10 5 88 5 64
2017 University certificate or diploma below the bachelor's level 48 15 7 6 0 15 10 83 8 19
2017 Bachelor's degree 31 17 14 3 2 13 21 73 7 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 23 14 3 2 14 20 70 9 98
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Bachelor's degree 5 95 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 92 99

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 9 15 0 0 26 4 78 0 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 11 15 3 3 29 10 66 10 65
2017 University certificate or diploma below the bachelor's level 16 24 12 4 6 20 18 65 15 19
2017 Bachelor's degree 16 5 12 3 1 53 11 59 9 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 11 15 4 4 48 9 49 18 99

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 14 9 0 0 17 0 89 0 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 26 13 3 3 13 2 77 7 65
2017 University certificate or diploma below the bachelor's level 22 28 6 0 13 24 7 73 19 19
2017 Bachelor's degree 41 20 12 3 0 22 2 80 4 119
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 29 14 4 5 22 3 69 12 99
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 10 35 3 7 0 2 54 11 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 27 24 5 6 2 0 64 11 65
2017 University certificate or diploma below the bachelor's level 42 12 17 7 10 0 13 62 19 19
2017 Bachelor's degree 35 30 13 10 11 0 2 66 21 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 28 20 6 16 0 5 56 23 99

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 16 14 9 0 0 2 77 9 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 28 28 15 3 2 0 53 18 65
2017 University certificate or diploma below the bachelor's level 15 21 18 30 7 0 9 39 40 19
2017 Bachelor's degree 20 42 19 11 6 0 2 64 17 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 28 28 12 7 0 0 53 19 99

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 17 13 5 0 0 4 82 5 45
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 37 18 8 0 0 0 74 8 65
2017 University certificate or diploma below the bachelor's level 15 15 34 27 0 0 9 33 30 19
2017 Bachelor's degree 39 30 15 10 5 0 2 70 15 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 36 20 11 2 0 0 67 13 99

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 58 15 14 7 3 1 2 76 10 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 32 13 15 10 0 0 63 24 65
2017 University certificate or diploma below the bachelor's level 20 10 18 16 16 6 15 38 40 19
2017 Bachelor's degree 33 27 15 17 4 1 4 63 22 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 28 18 6 11 0 1 64 18 99

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 70 16 2 2 0 0 10 96 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 19 3 3 0 0 14 93 3 65
2017 University certificate or diploma below the bachelor's level 28 4 27 22 0 0 18 39 27 19
2017 Bachelor's degree 57 22 6 4 1 1 10 89 5 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 25 16 7 3 0 7 72 11 98

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 64 22 7 4 0 0 4 89 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 33 21 6 0 0 5 71 7 63
2017 University certificate or diploma below the bachelor's level 12 36 21 13 9 0 9 53 24 19
2017 Bachelor's degree 46 23 14 11 4 1 1 71 15 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 35 25 8 3 0 1 64 11 99

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 18 16 3 0 0 4 80 4 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 35 10 3 9 0 7 76 13 63
2017 University certificate or diploma below the bachelor's level 25 22 35 9 0 0 9 52 10 19
2017 Bachelor's degree 38 33 15 9 3 0 2 73 12 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 28 18 10 5 0 2 66 15 99

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 21 11 7 0 0 2 82 7 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 31 23 8 6 0 3 61 15 63
2017 University certificate or diploma below the bachelor's level 26 15 34 9 0 0 15 49 11 19
2017 Bachelor's degree 36 26 21 10 5 0 2 63 15 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 32 19 11 6 0 3 62 18 99

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 19 9 7 0 0 4 83 7 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 26 18 8 6 2 3 66 16 63
2017 University certificate or diploma below the bachelor's level 31 20 18 0 21 0 9 57 23 19
2017 Bachelor's degree 44 21 18 11 4 0 2 67 15 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 30 15 12 8 0 1 65 20 99

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 69 13 7 8 2 0 2 83 10 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 32 11 5 2 0 7 81 7 63
2017 University certificate or diploma below the bachelor's level 42 22 24 0 4 0 9 70 4 19
2017 Bachelor's degree 53 24 9 9 4 0 2 78 13 119
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 25 16 7 2 1 1 74 9 99

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 32 3 2 0 0 2 95 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 22 6 0 5 0 4 89 5 65
2017 University certificate or diploma below the bachelor's level 48 21 13 4 5 0 9 76 10 19
2017 Bachelor's degree 67 21 8 2 2 0 1 88 4 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 69 20 5 2 3 0 2 90 5 98

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 95 2 2 0 0 0 2 98 0 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 73 11 3 5 2 2 4 89 7 65
2017 University certificate or diploma below the bachelor's level 49 19 7 6 5 0 14 79 13 19
2017 Bachelor's degree 85 5 2 0 3 2 3 95 3 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 73 11 6 5 3 0 2 85 8 98

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 79 11 5 2 0 0 4 93 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 64 19 11 3 3 0 2 83 6 65
2017 University certificate or diploma below the bachelor's level 36 19 13 13 11 0 9 60 26 19
2017 Bachelor's degree 62 16 12 2 3 0 4 81 6 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 26 7 2 1 0 3 89 3 98

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 83 8 4 3 0 0 2 93 3 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 21 9 2 6 0 2 83 8 65
2017 University certificate or diploma below the bachelor's level 58 4 11 13 5 0 9 68 20 19
2017 Bachelor's degree 71 9 8 3 6 1 3 83 10 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 21 8 8 5 0 3 78 13 97

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 75 7 2 2 0 0 15 96 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 5 7 0 0 0 32 89 0 65
2017 University certificate or diploma below the bachelor's level 37 0 15 0 7 0 41 63 12 19
2017 Bachelor's degree 63 7 5 4 1 0 21 88 5 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 15 7 2 1 0 25 87 4 99

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 81 14 2 2 0 0 2 97 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 19 7 0 0 0 6 92 0 65
2017 University certificate or diploma below the bachelor's level 64 5 6 6 7 0 13 79 15 19
2017 Bachelor's degree 78 12 3 1 1 1 4 95 2 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 66 17 4 4 2 2 5 89 6 97

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 81 8 4 0 0 0 7 96 0 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 82 14 2 2 0 0 2 97 2 65
2017 University certificate or diploma below the bachelor's level 55 11 6 7 6 6 9 78 15 19
2017 Bachelor's degree 68 22 2 2 2 0 4 94 4 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 14 9 8 5 0 3 78 13 98

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 13 30 2 0 0 2 67 2 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 31 5 8 0 0 2 87 8 64
2017 University certificate or diploma below the bachelor's level 35 37 0 13 0 0 15 85 15 19
2017 Bachelor's degree 62 25 9 3 1 0 1 88 4 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 67 22 6 2 2 0 2 91 4 98

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 22 24 41 9 0 3 2 48 9 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 40 29 4 5 0 2 61 9 65
2017 University certificate or diploma below the bachelor's level 12 30 27 15 12 0 4 44 29 19
2017 Bachelor's degree 12 40 34 11 2 0 1 53 13 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 37 39 9 5 0 0 47 14 99

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 3 5 21 45 24 0 2 71 8 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 11 30 28 21 0 2 50 20 63
2017 University certificate or diploma below the bachelor's level 15 16 30 20 9 6 4 32 34 19
2017 Bachelor's degree 6 13 33 35 13 0 1 48 19 120
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 13 36 29 13 0 0 43 21 99

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 20 8 4 3 3 0 85 6 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 34 18 3 11 7 0 65 15 64
2017 University certificate or diploma below the bachelor's level 22 39 19 6 0 11 4 71 7 19
2017 Bachelor's degree 24 31 14 9 3 19 1 67 15 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 42 21 5 5 11 0 64 12 99

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 57 26 6 9 3 0 0 82 11 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 44 14 12 8 1 0 66 20 65
2017 University certificate or diploma below the bachelor's level 18 32 15 16 15 0 4 52 32 19
2017 Bachelor's degree 36 30 16 7 8 3 0 68 15 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 40 16 14 10 3 0 60 24 99
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 40 60 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 84 64
2017 Bachelor's degree 11 89 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 81 99

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 89 11 10
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 90 10 10
2017 Bachelor's degree 92 8 15
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 81 19 18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Bachelor's degree 62 22 0 8 8 0 0 84 16 14
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 29 10 12 0 0 0 77 12 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 40 14 34 6 5 0 2 40 60 46
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 28 9 7 5 3 0 50 50 65
2017 University certificate or diploma below the bachelor's level 46 28 4 0 13 0 9 50 50 19
2017 Bachelor's degree 53 18 11 5 9 4 0 55 45 121
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 24 17 6 14 9 0 33 67 99

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 17 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 31
2017 Bachelor's degree 19 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 61

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 16 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 31
2017 Bachelor's degree 37 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 61

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 31
2017 Bachelor's degree 14 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 61

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 31 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 31
2017 Bachelor's degree 51 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 61

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 7 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 31
2017 Bachelor's degree 4 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 61

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 18 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 31
2017 Bachelor's degree 30 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 61

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 6 78 9 0 0 7 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 48 9 4 7 16 31
2017 Bachelor's degree 10 56 15 10 0 8 54
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 5 51 24 3 6 11 59

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 60 6 11 3 13 3 3 71 17 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 46 12 3 7 0 16 74 11 31
2017 Bachelor's degree 18 19 16 22 13 2 10 42 39 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 30 16 13 20 0 5 49 35 61

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Secondary or high school graduation certificate or equivalent or less 40 14 9 12 16 0 9 60 30 21
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 22 6 6 30 3 26 41 51 31
2017 Bachelor's degree 3 4 14 20 31 3 26 10 71 58
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 10 15 10 29 0 32 20 58 61
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