2017 Public Service Employee Survey Results for Administrative Tribunals Support Service of Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 32 3 2 2 0 0 93 4 158
2017 3 to 10 years in current department or agency 50 37 4 7 1 0 0 88 8 150
2017 11 to 20 years in current department or agency 48 49 0 3 0 0 0 97 3 29

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 76 18 3 0 1 0 1 95 2 158
2017 3 to 10 years in current department or agency 70 22 3 3 2 0 0 92 5 150
2017 11 to 20 years in current department or agency 70 26 4 0 0 0 0 96 0 29

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 19 6 6 2 0 0 86 8 158
2017 3 to 10 years in current department or agency 62 23 5 7 2 0 1 85 9 150
2017 11 to 20 years in current department or agency 56 28 3 5 8 0 0 84 14 29

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 22 4 4 2 0 1 91 5 158
2017 3 to 10 years in current department or agency 51 32 4 10 3 0 0 83 13 150
2017 11 to 20 years in current department or agency 52 36 5 6 0 0 0 88 6 29

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 28 5 8 4 0 1 82 12 158
2017 3 to 10 years in current department or agency 41 34 9 11 6 0 0 75 17 150
2017 11 to 20 years in current department or agency 38 50 4 8 0 0 0 88 8 29

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 43 10 9 4 0 0 77 12 158
2017 3 to 10 years in current department or agency 36 44 8 6 6 0 0 80 12 150
2017 11 to 20 years in current department or agency 54 42 4 0 0 0 0 96 0 29

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 33 14 7 3 0 0 76 10 158
2017 3 to 10 years in current department or agency 46 38 6 5 5 0 0 84 10 149
2017 11 to 20 years in current department or agency 54 38 4 4 0 0 0 92 4 29

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 21 7 3 0 0 1 90 4 158
2017 3 to 10 years in current department or agency 51 36 7 4 2 0 0 87 6 150
2017 11 to 20 years in current department or agency 58 25 7 6 4 0 0 82 11 29

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 19 8 6 2 1 1 85 7 158
2017 3 to 10 years in current department or agency 45 38 9 5 3 0 0 83 8 150
2017 11 to 20 years in current department or agency 43 45 10 0 3 0 0 88 3 29

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 13 10 7 4 2 33 67 18 158
2017 3 to 10 years in current department or agency 36 18 9 6 7 2 22 72 17 149
2017 11 to 20 years in current department or agency 29 25 14 0 10 9 14 70 12 29

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 44 12 9 5 0 0 74 14 158
2017 3 to 10 years in current department or agency 32 46 10 5 7 0 0 78 12 150
2017 11 to 20 years in current department or agency 44 39 7 11 0 0 0 82 11 28

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 30 10 4 6 1 0 80 10 158
2017 3 to 10 years in current department or agency 28 39 14 8 10 1 0 68 18 150
2017 11 to 20 years in current department or agency 47 28 11 5 8 0 0 75 14 28

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 26 8 10 3 1 0 79 13 157
2017 3 to 10 years in current department or agency 28 43 10 12 6 0 0 72 18 149
2017 11 to 20 years in current department or agency 44 34 4 14 4 0 0 78 18 28

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 29 9 3 1 0 0 86 5 158
2017 3 to 10 years in current department or agency 49 36 9 4 3 0 0 85 6 150
2017 11 to 20 years in current department or agency 59 28 4 4 4 0 0 87 8 28

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 25 11 6 4 1 0 79 10 158
2017 3 to 10 years in current department or agency 34 37 10 9 10 1 0 71 18 149
2017 11 to 20 years in current department or agency 40 37 10 0 13 0 0 77 13 27

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 30 8 4 2 0 0 86 6 157
2017 3 to 10 years in current department or agency 51 36 7 3 3 0 0 87 6 150
2017 11 to 20 years in current department or agency 62 35 0 4 0 0 0 96 4 29

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 28 11 9 2 0 1 79 10 158
2017 3 to 10 years in current department or agency 36 35 11 11 7 0 0 70 18 150
2017 11 to 20 years in current department or agency 43 34 4 7 12 0 0 77 19 29

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 26 12 5 2 1 1 81 7 158
2017 3 to 10 years in current department or agency 36 33 13 9 8 1 1 70 17 150
2017 11 to 20 years in current department or agency 38 40 3 4 15 0 0 78 19 29

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 27 9 6 2 0 0 82 8 157
2017 3 to 10 years in current department or agency 34 41 15 6 4 0 0 75 10 150
2017 11 to 20 years in current department or agency 44 33 8 8 6 0 0 77 15 29

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 27 9 7 3 0 0 81 10 158
2017 3 to 10 years in current department or agency 39 40 10 5 5 1 0 80 10 148
2017 11 to 20 years in current department or agency 45 46 0 8 0 0 0 92 8 29

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 27 9 2 2 1 1 87 4 158
2017 3 to 10 years in current department or agency 40 41 13 5 1 0 0 81 6 150
2017 11 to 20 years in current department or agency 58 39 3 0 0 0 0 97 0 29

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 14 20 22 23 2 12 53 24 158
2017 3 to 10 years in current department or agency 7 26 36 17 11 1 2 29 34 148
2017 11 to 20 years in current department or agency 8 22 27 23 16 0 4 41 31 29

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 7 16 21 29 4 16 63 17 156
2017 3 to 10 years in current department or agency 11 13 31 26 12 3 5 41 26 148
2017 11 to 20 years in current department or agency 8 16 22 30 16 0 8 49 27 29

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 9 20 24 21 4 14 55 21 158
2017 3 to 10 years in current department or agency 14 16 32 18 14 1 5 34 32 150
2017 11 to 20 years in current department or agency 7 16 31 18 21 4 3 42 25 29

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 1 4 25 24 30 2 14 64 7 158
2017 3 to 10 years in current department or agency 4 10 33 33 16 1 4 51 15 147
2017 11 to 20 years in current department or agency 4 7 40 24 24 0 0 49 11 29

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 5 9 17 18 33 3 16 62 17 158
2017 3 to 10 years in current department or agency 11 20 31 18 13 1 5 33 33 148
2017 11 to 20 years in current department or agency 3 18 25 18 26 0 11 49 23 29

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 5 7 18 17 34 7 13 63 14 157
2017 3 to 10 years in current department or agency 10 13 28 32 10 0 7 45 25 148
2017 11 to 20 years in current department or agency 20 3 26 16 26 0 11 46 25 29

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 8 22 18 27 5 13 54 19 158
2017 3 to 10 years in current department or agency 10 14 37 20 12 1 6 35 25 150
2017 11 to 20 years in current department or agency 11 14 18 14 31 4 8 51 28 29
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 16 7 3 1 0 1 89 4 158
2017 3 to 10 years in current department or agency 66 19 5 7 2 0 1 86 9 150
2017 11 to 20 years in current department or agency 68 22 3 7 0 0 0 91 7 29

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 21 11 7 5 8 5 73 14 158
2017 3 to 10 years in current department or agency 27 31 17 9 8 3 5 63 19 149
2017 11 to 20 years in current department or agency 41 19 5 20 11 0 3 62 32 29

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 21 10 4 3 1 1 82 7 158
2017 3 to 10 years in current department or agency 49 28 9 7 7 0 0 78 13 150
2017 11 to 20 years in current department or agency 55 17 4 13 11 0 0 71 25 29

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 32 6 6 4 0 1 84 10 158
2017 3 to 10 years in current department or agency 36 34 13 10 6 1 0 71 16 148
2017 11 to 20 years in current department or agency 33 45 4 11 7 0 0 78 18 29

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 19 7 3 4 12 1 84 8 158
2017 3 to 10 years in current department or agency 34 29 15 8 7 5 2 68 17 150
2017 11 to 20 years in current department or agency 43 19 15 12 11 0 0 62 23 29

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 14 12 11 7 28 5 54 28 158
2017 3 to 10 years in current department or agency 11 28 20 13 11 11 6 48 29 150
2017 11 to 20 years in current department or agency 29 29 13 12 10 7 0 63 23 29

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 20 6 6 2 0 1 85 9 158
2017 3 to 10 years in current department or agency 50 36 6 7 1 0 0 86 8 150
2017 11 to 20 years in current department or agency 57 23 0 17 3 0 0 80 20 29
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 25 10 5 6 2 8 76 12 157
2017 3 to 10 years in current department or agency 43 32 7 8 8 0 2 76 17 150
2017 11 to 20 years in current department or agency 55 30 11 0 4 0 0 85 4 29

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 21 3 4 4 2 0 90 7 158
2017 3 to 10 years in current department or agency 47 27 8 7 8 1 2 76 15 150
2017 11 to 20 years in current department or agency 57 31 0 3 9 0 0 89 11 29

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 19 9 3 5 1 1 83 8 157
2017 3 to 10 years in current department or agency 40 35 10 6 7 1 0 76 14 150
2017 11 to 20 years in current department or agency 57 24 4 5 9 0 0 82 14 29

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 86 9 3 1 1 0 0 95 1 157
2017 3 to 10 years in current department or agency 80 15 1 2 0 0 1 96 3 149
2017 11 to 20 years in current department or agency 78 22 0 0 0 0 0 100 0 29

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 16 4 4 3 2 10 88 8 156
2017 3 to 10 years in current department or agency 58 20 6 7 2 2 4 83 10 150
2017 11 to 20 years in current department or agency 41 34 7 4 4 7 4 84 9 29

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 16 7 3 4 1 1 85 7 157
2017 3 to 10 years in current department or agency 54 25 12 1 5 2 1 81 6 150
2017 11 to 20 years in current department or agency 63 26 0 3 9 0 0 89 11 29

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 69 15 11 2 2 1 0 85 4 157
2017 3 to 10 years in current department or agency 59 20 9 3 6 3 1 82 9 150
2017 11 to 20 years in current department or agency 67 22 0 3 4 4 0 93 7 29

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 17 8 4 4 0 0 84 8 158
2017 3 to 10 years in current department or agency 55 24 8 9 5 0 0 79 13 150
2017 11 to 20 years in current department or agency 64 24 3 0 9 0 0 89 9 29
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 16 8 14 5 9 11 66 24 38
2017 3 to 10 years in current department or agency 40 34 19 4 0 0 3 76 4 46

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 23 5 7 4 10 0 81 13 158
2017 3 to 10 years in current department or agency 27 37 15 10 7 4 0 66 17 150
2017 11 to 20 years in current department or agency 32 25 14 9 20 0 0 57 29 29

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 23 8 6 6 6 0 79 12 157
2017 3 to 10 years in current department or agency 27 32 19 10 10 1 0 60 20 150
2017 11 to 20 years in current department or agency 25 27 11 18 19 0 0 53 36 29

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 23 11 7 6 9 0 73 15 157
2017 3 to 10 years in current department or agency 18 25 27 13 12 5 0 45 26 150
2017 11 to 20 years in current department or agency 22 35 0 12 22 8 0 62 38 29

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 45 26 9 7 6 7 0 76 14 158
2017 3 to 10 years in current department or agency 21 30 19 12 16 2 0 52 28 150
2017 11 to 20 years in current department or agency 22 26 15 8 22 8 0 52 32 29

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 31 8 8 6 7 0 77 15 158
2017 3 to 10 years in current department or agency 16 33 16 15 17 2 0 50 33 149
2017 11 to 20 years in current department or agency 17 24 29 8 22 0 0 42 29 29
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 28 9 5 3 4 0 82 8 158
2017 3 to 10 years in current department or agency 33 39 18 5 5 1 0 72 10 150
2017 11 to 20 years in current department or agency 30 31 22 7 11 0 0 61 18 29

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 27 12 1 1 3 0 86 2 158
2017 3 to 10 years in current department or agency 46 35 8 6 1 3 1 85 7 149
2017 11 to 20 years in current department or agency 32 42 17 4 0 4 0 78 4 29

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 26 10 6 3 3 1 79 10 158
2017 3 to 10 years in current department or agency 33 32 16 11 5 2 1 67 16 150
2017 11 to 20 years in current department or agency 40 27 7 11 11 4 0 70 23 29

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 27 15 10 3 8 0 71 13 157
2017 3 to 10 years in current department or agency 25 34 18 13 6 3 1 61 20 150
2017 11 to 20 years in current department or agency 27 24 20 11 14 4 0 53 26 29

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 17 13 4 7 15 5 71 13 157
2017 3 to 10 years in current department or agency 16 20 20 13 13 11 7 44 32 150
2017 11 to 20 years in current department or agency 25 15 20 7 20 12 0 46 31 29

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 17 4 4 2 4 1 89 7 157
2017 3 to 10 years in current department or agency 59 24 6 6 1 2 2 87 7 150
2017 11 to 20 years in current department or agency 59 12 6 18 4 0 0 71 22 29

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 73 14 2 2 2 4 2 92 5 158
2017 3 to 10 years in current department or agency 60 24 7 3 1 5 2 89 4 149
2017 11 to 20 years in current department or agency 66 16 0 7 0 8 3 92 8 29

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 45 20 9 5 6 15 1 77 13 158
2017 3 to 10 years in current department or agency 32 21 15 17 13 3 0 55 30 150
2017 11 to 20 years in current department or agency 40 34 0 10 11 5 0 78 22 28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 27 12 10 13 4 3 63 25 157
2017 3 to 10 years in current department or agency 20 18 13 18 25 2 5 40 46 150
2017 11 to 20 years in current department or agency 18 28 9 16 22 4 3 49 40 29

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 28 13 7 4 5 1 76 11 157
2017 3 to 10 years in current department or agency 24 36 18 8 9 3 2 63 18 150
2017 11 to 20 years in current department or agency 29 41 11 6 8 4 0 73 15 29

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 19 8 4 5 9 2 81 10 158
2017 3 to 10 years in current department or agency 39 28 18 4 5 5 1 71 10 150
2017 11 to 20 years in current department or agency 28 36 21 4 4 7 0 68 9 29

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 26 9 4 1 2 0 85 6 158
2017 3 to 10 years in current department or agency 43 33 12 6 4 1 0 77 10 150
2017 11 to 20 years in current department or agency 33 43 3 13 0 9 0 83 14 29

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 21 4 4 3 1 1 89 6 158
2017 3 to 10 years in current department or agency 45 39 10 3 3 0 0 84 6 150
2017 11 to 20 years in current department or agency 44 30 9 4 12 0 0 74 17 29

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 19 10 6 6 1 0 78 12 157
2017 3 to 10 years in current department or agency 32 34 21 7 6 1 0 66 13 150
2017 11 to 20 years in current department or agency 31 33 14 7 16 0 0 63 23 28

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 18 13 5 6 1 0 76 11 158
2017 3 to 10 years in current department or agency 33 37 17 6 7 0 0 70 13 150
2017 11 to 20 years in current department or agency 33 31 9 18 8 0 0 65 26 29

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 21 10 8 11 10 2 68 21 158
2017 3 to 10 years in current department or agency 29 25 21 11 11 3 0 56 22 150
2017 11 to 20 years in current department or agency 39 18 15 16 12 0 0 57 28 29
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 29 35 158
2017 3 to 10 years in current department or agency 35 31 34 150
2017 11 to 20 years in current department or agency 25 47 28 29

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 8 45 2 31 14 55
2017 3 to 10 years in current department or agency 8 11 64 7 2 9 54
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 10 90 157
2017 3 to 10 years in current department or agency 14 86 148
2017 11 to 20 years in current department or agency 20 80 29

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 17
2017 3 to 10 years in current department or agency 45 21

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 73 17
2017 3 to 10 years in current department or agency 56 21

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 42 21

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 17
2017 3 to 10 years in current department or agency 40 21

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 17
2017 3 to 10 years in current department or agency 49 21

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 17
2017 3 to 10 years in current department or agency 59 21

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 17
2017 3 to 10 years in current department or agency 46 21

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 17
2017 3 to 10 years in current department or agency 57 21

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 17
2017 3 to 10 years in current department or agency 45 21

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 17

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 17
2017 3 to 10 years in current department or agency 43 21

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 17
2017 3 to 10 years in current department or agency 34 21

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 17
2017 3 to 10 years in current department or agency 58 21

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 17
2017 3 to 10 years in current department or agency 35 21

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 17

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 17

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 17

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 30 21

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 16

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 21

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 27 21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 76 16
2017 3 to 10 years in current department or agency 42 21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 16
2017 3 to 10 years in current department or agency 43 21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 16
2017 3 to 10 years in current department or agency 0 21

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 31 21

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 70 30 17
2017 3 to 10 years in current department or agency 95 5 21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 9 9 2 5 31 11 70 13 158
2017 3 to 10 years in current department or agency 12 14 17 8 5 34 10 48 22 150
2017 11 to 20 years in current department or agency 15 11 12 16 15 23 8 38 45 29

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 20 11 3 5 21 2 74 11 157
2017 3 to 10 years in current department or agency 24 27 18 8 5 15 4 63 16 150
2017 11 to 20 years in current department or agency 21 23 23 8 12 8 4 51 23 29
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 31 11 9 1 3 16 75 11 157
2017 3 to 10 years in current department or agency 33 40 8 4 1 0 14 85 6 150
2017 11 to 20 years in current department or agency 38 42 7 3 0 0 11 89 3 29

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 18 6 15 3 2 30 26 55 10 157
2017 3 to 10 years in current department or agency 12 14 18 5 2 29 20 51 14 150
2017 11 to 20 years in current department or agency 18 11 17 7 7 18 22 49 23 29

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 18 8 0 1 13 15 87 1 157
2017 3 to 10 years in current department or agency 40 31 9 2 3 3 13 83 6 150
2017 11 to 20 years in current department or agency 42 25 14 0 9 0 11 75 10 29

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 40 17 9 1 1 18 14 85 2 158
2017 3 to 10 years in current department or agency 32 28 13 5 2 6 13 75 9 149
2017 11 to 20 years in current department or agency 32 25 17 0 12 3 11 66 14 29
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 94 157
2017 3 to 10 years in current department or agency 6 94 150

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 9 9 1 2 44 10 72 8 158
2017 3 to 10 years in current department or agency 20 8 18 4 1 40 9 54 11 150
2017 11 to 20 years in current department or agency 15 13 20 3 3 39 8 53 10 28

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 19 9 2 3 17 2 83 6 157
2017 3 to 10 years in current department or agency 32 24 15 4 2 22 1 72 8 150
2017 11 to 20 years in current department or agency 18 33 24 0 3 18 4 66 3 29
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 23 25 8 16 0 2 51 24 158
2017 3 to 10 years in current department or agency 38 28 16 7 7 0 4 69 15 150
2017 11 to 20 years in current department or agency 55 18 20 0 0 4 3 78 0 29

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 35 15 10 4 1 1 70 14 158
2017 3 to 10 years in current department or agency 23 21 33 17 6 0 1 44 23 150
2017 11 to 20 years in current department or agency 25 36 25 7 3 0 4 64 10 29

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 25 15 8 2 0 1 75 10 158
2017 3 to 10 years in current department or agency 28 34 21 12 3 0 2 63 16 149
2017 11 to 20 years in current department or agency 33 38 13 12 0 0 4 74 13 29

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 20 14 8 6 1 3 70 15 157
2017 3 to 10 years in current department or agency 22 30 17 19 10 0 1 53 30 150
2017 11 to 20 years in current department or agency 37 36 15 3 3 0 7 78 6 29

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 18 6 2 1 1 7 89 4 157
2017 3 to 10 years in current department or agency 47 22 12 8 0 0 10 78 10 150
2017 11 to 20 years in current department or agency 52 19 5 7 3 0 15 83 11 29

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 25 9 9 2 0 2 80 11 156
2017 3 to 10 years in current department or agency 27 32 28 8 3 1 2 60 11 149
2017 11 to 20 years in current department or agency 35 26 21 7 0 0 12 69 8 29

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 25 11 6 3 0 3 79 9 156
2017 3 to 10 years in current department or agency 28 35 22 10 4 0 2 64 14 149
2017 11 to 20 years in current department or agency 36 28 8 8 11 0 8 70 21 29

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 21 14 6 4 0 3 75 10 156
2017 3 to 10 years in current department or agency 20 31 29 13 5 0 1 52 18 149
2017 11 to 20 years in current department or agency 31 40 9 15 0 0 4 75 16 29

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 21 10 6 6 1 2 77 12 156
2017 3 to 10 years in current department or agency 30 29 23 13 5 0 1 59 18 149
2017 11 to 20 years in current department or agency 38 25 8 12 8 0 8 69 23 29

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 21 11 5 3 1 2 80 8 155
2017 3 to 10 years in current department or agency 48 26 10 11 2 0 3 76 14 148
2017 11 to 20 years in current department or agency 50 24 19 3 0 0 4 77 3 29

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 69 23 4 1 2 0 1 93 2 157
2017 3 to 10 years in current department or agency 61 22 7 3 4 0 3 85 8 150
2017 11 to 20 years in current department or agency 65 21 9 0 0 0 4 90 0 29

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 88 5 1 2 2 0 2 95 4 157
2017 3 to 10 years in current department or agency 75 9 6 2 2 2 4 90 4 150
2017 11 to 20 years in current department or agency 62 8 5 14 4 0 7 75 19 29

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 12 7 3 3 0 3 86 6 156
2017 3 to 10 years in current department or agency 53 28 13 1 2 0 3 84 3 150
2017 11 to 20 years in current department or agency 57 16 6 11 3 0 7 79 15 29

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 76 9 7 3 3 0 2 86 6 157
2017 3 to 10 years in current department or agency 56 22 7 6 6 0 3 80 12 148
2017 11 to 20 years in current department or agency 62 13 5 4 8 0 7 81 13 29

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 69 6 3 3 1 0 19 92 5 158
2017 3 to 10 years in current department or agency 50 11 8 2 0 0 28 85 3 150
2017 11 to 20 years in current department or agency 47 8 7 0 3 0 35 85 4 29

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 82 9 2 1 1 0 5 95 2 156
2017 3 to 10 years in current department or agency 67 18 6 2 1 2 4 91 3 149
2017 11 to 20 years in current department or agency 45 30 9 0 4 0 11 85 5 29

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 19 6 6 4 0 2 84 10 157
2017 3 to 10 years in current department or agency 79 13 2 1 1 0 5 97 1 150
2017 11 to 20 years in current department or agency 81 12 0 0 0 0 7 100 0 29

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 20 14 4 1 0 1 82 5 156
2017 3 to 10 years in current department or agency 54 32 7 5 0 0 2 87 5 150
2017 11 to 20 years in current department or agency 69 11 11 3 0 0 7 85 3 29

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 16 39 33 7 3 1 1 56 11 158
2017 3 to 10 years in current department or agency 11 32 41 11 4 0 1 44 15 150
2017 11 to 20 years in current department or agency 18 40 28 11 0 0 4 60 11 29

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 9 25 42 17 0 0 60 16 157
2017 3 to 10 years in current department or agency 7 17 39 22 14 0 2 36 25 148
2017 11 to 20 years in current department or agency 3 4 36 37 16 0 4 55 7 29

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 28 13 6 4 20 1 72 12 158
2017 3 to 10 years in current department or agency 28 41 17 7 7 1 0 69 14 149
2017 11 to 20 years in current department or agency 25 32 29 3 4 7 0 61 8 29

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 31 11 7 6 3 0 75 14 158
2017 3 to 10 years in current department or agency 21 40 17 12 9 1 0 62 21 150
2017 11 to 20 years in current department or agency 23 36 9 15 18 0 0 58 33 29
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 78 158
2017 3 to 10 years in current department or agency 17 83 149
2017 11 to 20 years in current department or agency 24 76 29

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 82 18 24
2017 3 to 10 years in current department or agency 87 13 25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 78 17 2 3 0 0 0 95 3 18
2017 3 to 10 years in current department or agency 34 43 0 13 5 0 5 81 19 22
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 18 22 6 14 3 0 38 62 158
2017 3 to 10 years in current department or agency 50 24 12 5 4 5 1 53 47 150
2017 11 to 20 years in current department or agency 49 35 9 0 4 3 0 50 50 29

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 24 98
2017 3 to 10 years in current department or agency 11 67
2017 11 to 20 years in current department or agency 11 14

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 98
2017 3 to 10 years in current department or agency 32 67
2017 11 to 20 years in current department or agency 5 14

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 98
2017 3 to 10 years in current department or agency 19 67
2017 11 to 20 years in current department or agency 8 14

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 98
2017 3 to 10 years in current department or agency 54 67
2017 11 to 20 years in current department or agency 31 14

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 98
2017 3 to 10 years in current department or agency 5 67
2017 11 to 20 years in current department or agency 17 14

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 98
2017 3 to 10 years in current department or agency 35 67
2017 11 to 20 years in current department or agency 53 14

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 54 16 6 3 13 94
2017 3 to 10 years in current department or agency 10 62 16 3 4 5 64
2017 11 to 20 years in current department or agency 5 72 13 0 0 9 14

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 21 17 12 16 1 7 51 31 98
2017 3 to 10 years in current department or agency 25 30 12 12 14 0 7 59 28 67
2017 11 to 20 years in current department or agency 28 19 0 14 5 9 24 70 30 14

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 6 11 11 37 2 18 26 60 98
2017 3 to 10 years in current department or agency 6 16 15 15 15 1 32 32 45 67
2017 11 to 20 years in current department or agency 8 25 5 0 9 0 53 70 19 14
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