2017 Public Service Employee Survey Results for Administrative Tribunals Support Service of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 66 34 0 0 0 0 0 100 0 14
2017 Communications or public affairs 56 32 4 8 0 0 0 88 8 22
2017 Legal services 51 39 3 5 3 0 0 90 8 41
2017 Administration and operations 59 33 2 5 1 0 0 92 6 129
2017 Human resources 59 38 3 0 0 0 0 97 0 29
2017 Financial management 69 26 0 0 6 0 0 94 6 20
2017 Information management 50 15 12 15 8 0 0 65 23 14
2017 Information technology 52 48 0 0 0 0 0 100 0 19
2017 None of the above 52 45 0 3 0 0 0 97 3 27

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 86 14 0 0 0 0 0 100 0 14
2017 Communications or public affairs 69 27 0 4 0 0 0 96 4 22
2017 Legal services 75 14 5 0 2 0 4 93 2 41
2017 Administration and operations 75 20 3 1 1 0 0 96 1 129
2017 Human resources 76 24 0 0 0 0 0 100 0 29
2017 Financial management 65 30 6 0 0 0 0 94 0 20
2017 Information management 65 14 0 13 7 0 0 80 20 14
2017 Information technology 73 16 0 0 11 0 0 89 11 19
2017 None of the above 74 17 3 3 3 0 0 91 6 27

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 65 27 0 0 0 0 8 100 0 14
2017 Communications or public affairs 48 22 13 17 0 0 0 70 17 22
2017 Legal services 66 23 5 2 4 0 0 88 7 41
2017 Administration and operations 70 18 3 6 3 0 0 88 9 129
2017 Human resources 54 29 14 3 0 0 0 83 3 29
2017 Financial management 44 30 10 16 0 0 0 74 16 20
2017 Information management 72 28 0 0 0 0 0 100 0 14
2017 Information technology 41 42 11 0 5 0 0 84 5 19
2017 None of the above 60 20 8 6 6 0 0 80 12 27

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 72 21 0 7 0 0 0 93 7 14
2017 Communications or public affairs 32 54 0 13 0 0 0 87 13 22
2017 Legal services 60 30 2 5 0 0 3 92 5 41
2017 Administration and operations 64 26 2 5 3 0 0 90 8 129
2017 Human resources 55 31 0 14 0 0 0 86 14 29
2017 Financial management 56 32 12 0 0 0 0 88 0 20
2017 Information management 58 7 12 15 7 0 0 65 23 14
2017 Information technology 48 42 0 10 0 0 0 90 10 19
2017 None of the above 59 23 9 6 3 0 0 82 9 27

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 30 15 7 0 0 0 79 7 14
2017 Communications or public affairs 54 23 8 8 8 0 0 76 16 22
2017 Legal services 36 52 2 8 0 0 3 90 8 41
2017 Administration and operations 48 32 5 8 6 0 0 80 14 129
2017 Human resources 50 36 3 7 4 0 0 86 12 29
2017 Financial management 31 40 11 13 6 0 0 71 18 20
2017 Information management 50 15 14 8 7 0 6 69 16 14
2017 Information technology 74 16 5 5 0 0 0 90 5 19
2017 None of the above 37 37 8 9 9 0 0 74 18 27

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 28 0 23 0 0 0 77 23 14
2017 Communications or public affairs 41 29 21 4 4 0 0 71 8 22
2017 Legal services 53 42 0 3 2 0 0 95 5 41
2017 Administration and operations 34 40 9 10 6 0 1 76 15 129
2017 Human resources 39 39 7 14 0 0 0 79 14 29
2017 Financial management 29 40 19 0 12 0 0 69 12 20
2017 Information management 51 28 14 0 7 0 0 79 7 14
2017 Information technology 43 52 0 0 5 0 0 95 5 19
2017 None of the above 12 71 13 3 0 0 0 84 3 27

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 30 7 23 0 0 0 71 23 14
2017 Communications or public affairs 54 19 15 8 4 0 0 73 12 22
2017 Legal services 63 33 0 2 2 0 0 95 5 41
2017 Administration and operations 44 32 13 6 4 0 0 76 10 128
2017 Human resources 52 32 8 3 4 0 0 84 7 29
2017 Financial management 31 44 13 6 6 0 0 75 12 20
2017 Information management 57 29 7 0 7 0 0 86 7 14
2017 Information technology 43 48 0 10 0 0 0 90 10 19
2017 None of the above 33 53 7 3 3 0 0 87 6 27

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 79 14 8 0 0 0 0 92 0 14
2017 Communications or public affairs 50 27 15 4 4 0 0 77 8 22
2017 Legal services 60 21 9 5 3 0 3 83 8 41
2017 Administration and operations 59 34 3 4 0 0 0 94 4 129
2017 Human resources 62 22 4 12 0 0 0 84 12 29
2017 Financial management 67 28 6 0 0 0 0 94 0 20
2017 Information management 58 7 12 8 15 0 0 65 23 14
2017 Information technology 63 22 15 0 0 0 0 85 0 19
2017 None of the above 59 35 3 0 3 0 0 94 3 27

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 14 15 0 0 0 8 84 0 14
2017 Communications or public affairs 45 23 11 13 8 0 0 68 21 22
2017 Legal services 64 22 7 5 2 0 0 86 7 41
2017 Administration and operations 56 30 6 3 2 1 2 89 5 129
2017 Human resources 44 36 17 0 3 0 0 80 3 29
2017 Financial management 67 15 6 13 0 0 0 81 13 20
2017 Information management 58 21 21 0 0 0 0 79 0 14
2017 Information technology 53 47 0 0 0 0 0 100 0 19
2017 None of the above 53 38 3 0 3 0 3 94 3 27

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 33 0 0 0 0 38 100 0 14
2017 Communications or public affairs 40 27 8 13 5 0 8 72 20 22
2017 Legal services 14 17 5 13 20 5 25 45 48 41
2017 Administration and operations 30 11 13 4 4 3 36 67 13 128
2017 Human resources 50 17 6 3 3 0 22 86 7 29
2017 Financial management 50 15 10 4 8 0 13 75 14 20
2017 Information management 28 7 0 20 0 0 45 63 37 14
2017 Information technology 73 22 0 5 0 0 0 95 5 19
2017 None of the above 25 35 3 3 3 6 25 87 9 27

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 28 15 0 8 0 0 77 8 14
2017 Communications or public affairs 24 45 14 8 8 0 0 70 16 21
2017 Legal services 40 43 9 3 5 0 0 83 8 41
2017 Administration and operations 27 49 8 11 4 0 0 77 15 129
2017 Human resources 24 55 10 6 4 0 0 80 10 29
2017 Financial management 21 32 25 0 22 0 0 52 22 20
2017 Information management 43 35 0 7 15 0 0 78 22 14
2017 Information technology 48 42 5 5 0 0 0 90 5 19
2017 None of the above 35 48 6 3 8 0 0 83 11 27

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 29 0 14 0 0 0 86 14 14
2017 Communications or public affairs 33 38 21 4 4 0 0 71 8 21
2017 Legal services 34 47 7 0 12 0 0 81 12 41
2017 Administration and operations 44 26 10 10 7 1 1 72 18 129
2017 Human resources 40 25 26 3 7 0 0 65 10 29
2017 Financial management 29 40 8 6 17 0 0 69 22 20
2017 Information management 51 29 6 0 15 0 0 79 15 14
2017 Information technology 37 42 20 0 0 0 0 80 0 19
2017 None of the above 31 45 11 3 11 0 0 75 14 27

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 34 0 15 0 0 0 85 15 14
2017 Communications or public affairs 47 19 12 14 8 0 0 66 22 21
2017 Legal services 27 40 11 17 5 0 0 67 22 41
2017 Administration and operations 48 31 9 8 3 0 1 80 11 129
2017 Human resources 36 54 6 0 4 0 0 90 4 29
2017 Financial management 19 44 8 17 12 0 0 63 29 20
2017 Information management 63 0 15 15 8 0 0 63 22 13
2017 Information technology 42 42 10 5 0 0 0 84 5 19
2017 None of the above 39 38 3 12 8 0 0 77 20 27

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 44 0 0 0 0 0 100 0 14
2017 Communications or public affairs 51 15 16 4 14 0 0 66 18 21
2017 Legal services 43 45 7 2 3 0 0 88 5 41
2017 Administration and operations 61 29 6 2 1 0 0 91 3 129
2017 Human resources 46 35 9 10 0 0 0 81 10 29
2017 Financial management 23 51 16 11 0 0 0 73 11 20
2017 Information management 65 13 14 0 7 0 0 79 7 14
2017 Information technology 58 25 16 0 0 0 0 84 0 19
2017 None of the above 53 39 0 0 5 0 3 95 5 27

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 21 8 15 0 0 0 77 15 14
2017 Communications or public affairs 34 36 12 9 9 0 0 70 17 20
2017 Legal services 44 33 9 8 7 0 0 76 15 41
2017 Administration and operations 46 30 10 8 5 1 0 77 13 129
2017 Human resources 42 26 13 11 7 0 0 68 19 28
2017 Financial management 25 38 19 6 12 0 0 62 18 20
2017 Information management 51 21 13 0 15 0 0 72 15 14
2017 Information technology 37 48 10 0 5 0 0 85 5 19
2017 None of the above 47 33 6 3 11 0 0 80 14 27

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 28 0 0 8 0 0 92 8 14
2017 Communications or public affairs 32 41 15 12 0 0 0 73 12 22
2017 Legal services 48 44 5 2 0 0 0 93 2 41
2017 Administration and operations 62 26 5 5 1 0 0 88 7 129
2017 Human resources 53 37 6 0 4 0 0 90 4 29
2017 Financial management 23 47 19 6 6 0 0 69 12 20
2017 Information management 56 36 0 0 7 0 0 93 7 14
2017 Information technology 74 16 10 0 0 0 0 90 0 19
2017 None of the above 44 42 3 0 8 3 0 89 8 27

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 19 22 15 7 0 0 56 21 14
2017 Communications or public affairs 36 29 11 20 4 0 0 65 24 22
2017 Legal services 30 43 11 8 5 0 3 75 13 41
2017 Administration and operations 50 26 8 10 5 0 1 77 15 129
2017 Human resources 44 35 10 7 4 0 0 78 12 29
2017 Financial management 23 37 15 18 6 0 0 60 25 20
2017 Information management 49 28 8 7 8 0 0 77 15 14
2017 Information technology 42 48 10 0 0 0 0 90 0 19
2017 None of the above 44 35 8 9 5 0 0 78 14 27

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 26 15 7 7 0 0 72 14 14
2017 Communications or public affairs 40 29 15 16 0 0 0 69 16 22
2017 Legal services 29 38 20 5 5 0 3 69 10 41
2017 Administration and operations 49 26 10 7 6 1 1 76 13 129
2017 Human resources 40 36 6 14 4 0 0 76 18 29
2017 Financial management 37 38 12 0 12 0 0 76 12 20
2017 Information management 43 29 13 0 7 8 0 78 8 14
2017 Information technology 53 42 5 0 0 0 0 95 0 19
2017 None of the above 48 27 9 4 8 0 3 78 13 27

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 27 7 7 0 0 0 86 7 14
2017 Communications or public affairs 46 19 23 8 4 0 0 65 12 22
2017 Legal services 36 35 22 5 2 0 0 71 7 41
2017 Administration and operations 49 31 8 8 4 0 0 80 12 129
2017 Human resources 34 46 17 0 3 0 0 80 3 29
2017 Financial management 31 36 15 6 12 0 0 67 18 20
2017 Information management 58 14 8 20 0 0 0 72 20 14
2017 Information technology 37 52 11 0 0 0 0 89 0 19
2017 None of the above 47 36 6 3 8 0 0 83 11 27

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 21 15 8 0 0 0 77 8 14
2017 Communications or public affairs 41 26 21 4 8 0 0 67 12 22
2017 Legal services 53 30 7 7 2 0 0 83 9 41
2017 Administration and operations 50 32 8 6 3 1 0 83 10 129
2017 Human resources 40 46 3 11 0 0 0 86 11 29
2017 Financial management 23 42 13 10 13 0 0 65 22 20
2017 Information management 59 19 0 15 7 0 0 78 22 14
2017 Information technology 48 47 0 5 0 0 0 95 5 19
2017 None of the above 47 34 3 7 9 0 0 82 15 25

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 80 12 7 0 0 0 0 93 0 14
2017 Communications or public affairs 57 18 5 13 8 0 0 75 20 22
2017 Legal services 22 60 12 2 2 0 3 85 3 41
2017 Administration and operations 63 26 8 2 1 0 0 89 3 129
2017 Human resources 27 49 17 3 4 0 0 76 7 29
2017 Financial management 49 24 11 16 0 0 0 73 16 20
2017 Information management 66 14 14 0 6 0 0 80 6 14
2017 Information technology 42 36 16 0 5 0 0 78 5 19
2017 None of the above 36 60 4 0 0 0 0 96 0 27

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 14 20 22 29 0 14 60 17 14
2017 Communications or public affairs 13 14 32 22 19 0 0 41 27 22
2017 Legal services 3 11 31 25 20 3 8 50 16 41
2017 Administration and operations 6 20 21 19 21 1 12 46 29 129
2017 Human resources 3 32 34 15 8 0 8 25 38 28
2017 Financial management 16 32 30 11 4 7 0 17 51 19
2017 Information management 7 20 14 29 30 0 0 59 27 14
2017 Information technology 5 53 42 0 0 0 0 0 58 19
2017 None of the above 8 15 41 33 3 0 0 36 23 27

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 27 7 15 21 7 14 47 44 14
2017 Communications or public affairs 4 8 32 31 25 0 0 56 12 22
2017 Legal services 6 3 29 29 20 5 8 57 10 41
2017 Administration and operations 9 9 25 21 21 1 15 50 20 128
2017 Human resources 0 0 35 24 11 7 23 50 0 28
2017 Financial management 27 27 13 19 8 6 0 29 57 20
2017 Information management 13 15 7 7 51 8 0 63 30 14
2017 Information technology 5 15 21 26 22 0 11 54 22 19
2017 None of the above 11 18 21 21 17 5 8 44 33 27

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 22 12 8 36 7 16 57 28 14
2017 Communications or public affairs 8 14 32 18 24 0 4 44 23 22
2017 Legal services 9 6 21 29 19 8 8 56 18 41
2017 Administration and operations 11 11 26 18 19 1 14 44 25 129
2017 Human resources 14 20 28 19 7 0 12 30 39 29
2017 Financial management 21 24 24 16 15 0 0 31 44 20
2017 Information management 7 13 27 22 30 0 0 52 21 14
2017 Information technology 14 10 43 27 0 0 5 29 26 19
2017 None of the above 20 16 9 32 6 9 8 46 43 27

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 15 14 14 49 0 7 68 16 14
2017 Communications or public affairs 0 13 41 21 19 0 6 42 14 22
2017 Legal services 4 6 43 26 12 3 5 41 12 41
2017 Administration and operations 2 4 19 33 26 1 14 71 7 128
2017 Human resources 3 7 55 19 8 0 8 29 11 28
2017 Financial management 0 16 45 28 11 0 0 39 16 19
2017 Information management 0 7 21 15 52 0 6 71 7 14
2017 Information technology 5 11 32 26 15 0 11 46 18 19
2017 None of the above 5 12 29 38 9 5 3 50 18 27

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 7 21 14 49 0 0 64 15 14
2017 Communications or public affairs 9 17 33 12 19 0 10 34 29 22
2017 Legal services 2 16 24 20 23 3 13 51 21 41
2017 Administration and operations 5 10 20 19 27 2 17 57 19 129
2017 Human resources 3 32 30 15 12 0 8 29 38 28
2017 Financial management 17 16 35 12 16 0 4 29 34 19
2017 Information management 14 14 8 7 51 0 6 61 31 14
2017 Information technology 33 21 25 10 5 0 5 16 57 19
2017 None of the above 0 20 24 29 11 9 8 48 24 27

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 8 28 14 34 0 8 53 17 14
2017 Communications or public affairs 4 4 40 14 30 0 8 48 9 22
2017 Legal services 7 5 14 33 22 5 13 68 15 41
2017 Administration and operations 10 12 20 21 21 3 14 50 26 129
2017 Human resources 0 12 31 27 20 7 4 52 13 28
2017 Financial management 4 31 29 11 24 0 0 35 36 19
2017 Information management 28 0 14 13 45 0 0 58 28 14
2017 Information technology 0 0 40 32 12 6 11 52 0 18
2017 None of the above 11 9 17 30 15 9 9 55 24 27

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 5 14 22 30 22 8 74 7 14
2017 Communications or public affairs 9 16 34 12 19 0 10 34 28 22
2017 Legal services 9 2 32 21 24 5 5 51 13 41
2017 Administration and operations 8 13 23 16 22 1 16 46 26 129
2017 Human resources 11 14 42 7 15 0 12 25 28 29
2017 Financial management 29 4 46 6 15 0 0 21 33 20
2017 Information management 7 13 20 22 37 0 0 59 21 14
2017 Information technology 0 0 41 32 16 0 11 54 0 19
2017 None of the above 8 15 26 28 14 9 0 47 25 27
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 73 5 0 7 0 0 16 92 8 14
2017 Communications or public affairs 58 26 12 4 0 0 0 84 4 22
2017 Legal services 61 27 3 5 2 0 3 90 7 41
2017 Administration and operations 76 13 3 5 1 0 0 90 7 129
2017 Human resources 70 23 7 0 0 0 0 93 0 29
2017 Financial management 52 27 11 11 0 0 0 79 11 20
2017 Information management 71 14 0 7 8 0 0 85 15 14
2017 Information technology 57 22 16 5 0 0 0 79 5 19
2017 None of the above 56 24 10 3 6 0 0 81 9 27

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 15 0 14 0 0 23 82 18 14
2017 Communications or public affairs 41 31 16 0 12 0 0 72 12 22
2017 Legal services 22 26 17 4 8 16 8 63 15 41
2017 Administration and operations 43 21 10 11 8 3 5 69 20 129
2017 Human resources 35 21 31 10 0 3 0 57 10 29
2017 Financial management 12 46 17 6 13 6 0 62 20 20
2017 Information management 37 33 0 22 0 8 0 76 24 14
2017 Information technology 42 32 15 5 0 0 5 78 6 19
2017 None of the above 31 17 19 3 17 5 7 55 23 27

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 21 7 0 0 8 0 93 0 14
2017 Communications or public affairs 45 32 8 4 12 0 0 77 16 22
2017 Legal services 45 31 12 4 5 0 3 77 10 41
2017 Administration and operations 58 21 7 7 5 1 0 80 12 129
2017 Human resources 58 27 12 4 0 0 0 84 4 29
2017 Financial management 37 43 13 6 0 0 0 80 6 20
2017 Information management 44 22 12 15 7 0 0 65 22 14
2017 Information technology 68 21 5 5 0 0 0 89 5 19
2017 None of the above 60 17 9 0 14 0 0 77 14 27

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 49 14 0 0 0 0 86 0 14
2017 Communications or public affairs 34 38 16 12 0 0 0 72 12 22
2017 Legal services 50 24 3 18 3 0 3 76 21 41
2017 Administration and operations 48 28 9 7 6 1 0 77 13 127
2017 Human resources 27 59 7 3 4 0 0 86 7 29
2017 Financial management 35 54 4 0 6 0 0 89 6 20
2017 Information management 36 37 7 6 14 0 0 73 20 14
2017 Information technology 37 43 15 5 0 0 0 80 5 19
2017 None of the above 44 29 4 17 6 0 0 73 23 27

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 28 7 0 0 23 0 90 0 14
2017 Communications or public affairs 38 31 11 8 8 4 0 72 16 22
2017 Legal services 32 23 13 7 5 16 3 68 16 41
2017 Administration and operations 52 18 9 7 7 5 0 75 15 128
2017 Human resources 51 24 7 7 0 7 4 85 8 29
2017 Financial management 23 48 23 0 0 6 0 75 0 20
2017 Information management 43 22 6 7 15 8 0 70 24 14
2017 Information technology 43 37 10 5 0 5 0 84 5 19
2017 None of the above 33 18 7 12 17 0 12 59 33 27

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 7 14 21 0 23 7 50 30 14
2017 Communications or public affairs 33 23 20 4 0 16 4 70 5 22
2017 Legal services 14 16 13 10 5 29 13 53 26 41
2017 Administration and operations 21 19 13 11 12 22 2 53 30 129
2017 Human resources 17 20 27 7 3 12 14 51 13 29
2017 Financial management 4 28 13 23 13 14 4 40 44 20
2017 Information management 21 23 21 14 21 0 0 44 35 14
2017 Information technology 21 27 27 10 0 10 5 57 11 19
2017 None of the above 12 20 13 18 17 12 7 40 44 27

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 29 0 0 7 0 0 93 7 14
2017 Communications or public affairs 45 31 20 4 0 0 0 76 4 22
2017 Legal services 58 29 3 8 0 0 3 89 8 41
2017 Administration and operations 61 22 7 7 2 0 0 84 9 129
2017 Human resources 58 27 4 12 0 0 0 84 12 29
2017 Financial management 37 33 11 13 6 0 0 70 20 20
2017 Information management 51 36 0 13 0 0 0 87 13 14
2017 Information technology 63 32 0 5 0 0 0 95 5 19
2017 None of the above 53 38 0 6 3 0 0 91 9 27
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 15 0 20 0 8 0 78 22 14
2017 Communications or public affairs 42 18 24 4 12 0 0 60 16 22
2017 Legal services 39 42 8 4 7 0 0 81 12 41
2017 Administration and operations 45 25 9 5 5 1 10 78 11 129
2017 Human resources 60 21 7 8 3 0 0 82 11 29
2017 Financial management 31 23 19 11 11 0 6 58 22 20
2017 Information management 58 22 6 0 15 0 0 79 15 14
2017 Information technology 37 52 0 11 0 0 0 89 11 19
2017 None of the above 40 40 6 6 8 0 0 80 14 27

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 30 0 14 0 0 0 86 14 14
2017 Communications or public affairs 41 26 16 5 12 0 0 66 17 22
2017 Legal services 49 32 2 7 8 0 3 83 15 41
2017 Administration and operations 63 20 3 7 3 3 1 86 11 129
2017 Human resources 57 30 6 4 3 0 0 88 7 29
2017 Financial management 50 24 10 4 13 0 0 73 17 20
2017 Information management 64 22 0 0 7 0 8 92 8 14
2017 Information technology 52 33 10 5 0 0 0 84 5 19
2017 None of the above 47 39 3 3 8 0 0 86 11 27

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 30 15 0 7 0 0 79 7 14
2017 Communications or public affairs 45 32 15 0 8 0 0 77 8 22
2017 Legal services 43 20 10 15 8 2 3 66 23 41
2017 Administration and operations 59 22 9 4 4 1 1 82 8 128
2017 Human resources 55 35 7 0 3 0 0 90 3 29
2017 Financial management 50 17 12 8 13 0 0 67 21 20
2017 Information management 64 22 0 0 7 8 0 92 8 14
2017 Information technology 47 48 0 5 0 0 0 95 5 19
2017 None of the above 43 34 3 6 14 0 0 77 20 27

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 71 21 0 0 0 0 8 100 0 14
2017 Communications or public affairs 70 19 8 4 0 0 0 89 4 22
2017 Legal services 85 15 0 0 0 0 0 100 0 41
2017 Administration and operations 86 12 1 1 1 0 1 98 1 127
2017 Human resources 80 17 3 0 0 0 0 97 0 29
2017 Financial management 73 4 12 6 4 0 0 77 11 20
2017 Information management 86 14 0 0 0 0 0 100 0 14
2017 Information technology 73 16 5 5 0 0 0 90 5 19
2017 None of the above 75 16 0 0 6 0 3 94 6 27

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 28 0 0 0 0 23 100 0 14
2017 Communications or public affairs 45 23 15 0 12 5 0 71 12 22
2017 Legal services 77 12 2 0 3 5 0 95 3 41
2017 Administration and operations 52 21 3 8 2 1 14 84 12 128
2017 Human resources 56 27 7 10 0 0 0 83 10 29
2017 Financial management 60 8 18 7 0 6 0 73 7 20
2017 Information management 49 21 7 8 0 0 15 82 9 14
2017 Information technology 83 17 0 0 0 0 0 100 0 18
2017 None of the above 48 31 3 0 8 3 7 88 9 27

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 22 7 0 7 0 0 86 7 14
2017 Communications or public affairs 54 23 11 4 8 0 0 77 12 22
2017 Legal services 58 15 11 5 8 0 3 75 13 41
2017 Administration and operations 64 22 5 3 3 1 1 88 6 128
2017 Human resources 42 30 17 7 3 0 0 73 10 29
2017 Financial management 62 21 16 0 0 0 0 84 0 20
2017 Information management 78 7 8 0 7 0 0 85 7 14
2017 Information technology 73 16 5 0 0 5 0 94 0 19
2017 None of the above 59 30 0 3 8 0 0 89 11 27

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 30 14 0 0 8 0 85 0 14
2017 Communications or public affairs 54 18 16 4 8 0 0 72 12 22
2017 Legal services 68 20 2 4 3 3 0 90 7 41
2017 Administration and operations 68 16 7 3 2 2 1 87 6 128
2017 Human resources 46 34 17 0 3 0 0 80 3 29
2017 Financial management 60 13 16 11 0 0 0 73 11 20
2017 Information management 70 15 0 0 7 8 0 92 8 14
2017 Information technology 78 16 5 0 0 0 0 95 0 19
2017 None of the above 57 18 9 3 12 0 0 76 15 27

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 15 8 14 0 0 0 79 14 14
2017 Communications or public affairs 54 19 15 4 8 0 0 73 12 22
2017 Legal services 60 19 5 8 8 0 0 80 16 41
2017 Administration and operations 66 21 4 6 3 0 0 87 9 129
2017 Human resources 55 27 14 0 3 0 0 83 3 29
2017 Financial management 44 17 27 6 6 0 0 60 13 20
2017 Information management 85 8 0 0 7 0 0 93 7 14
2017 Information technology 67 22 5 5 0 0 0 89 5 19
2017 None of the above 47 29 6 10 8 0 0 76 18 27
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and operations 36 29 17 13 0 3 3 69 14 32

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 30 7 0 12 15 0 78 14 14
2017 Communications or public affairs 34 31 11 12 12 0 0 65 24 22
2017 Legal services 33 40 9 3 5 10 0 81 9 41
2017 Administration and operations 47 22 9 11 6 4 0 73 18 129
2017 Human resources 25 38 21 11 0 4 0 66 12 29
2017 Financial management 4 42 8 28 6 13 0 52 38 20
2017 Information management 36 21 13 0 22 7 0 62 24 14
2017 Information technology 48 31 15 0 0 5 0 84 0 19
2017 None of the above 32 30 6 6 14 12 0 70 23 27

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 37 0 0 5 7 0 95 5 14
2017 Communications or public affairs 34 18 20 12 12 4 0 54 25 22
2017 Legal services 24 46 13 5 7 5 0 74 12 41
2017 Administration and operations 46 19 9 11 10 3 0 68 22 129
2017 Human resources 27 34 27 9 3 0 0 62 12 28
2017 Financial management 6 33 19 21 14 6 0 42 37 20
2017 Information management 36 28 13 0 22 0 0 64 22 14
2017 Information technology 63 16 21 0 0 0 0 79 0 19
2017 None of the above 18 35 11 6 14 15 0 64 24 27

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 38 8 0 5 24 0 83 7 13
2017 Communications or public affairs 26 22 24 12 8 8 0 52 21 22
2017 Legal services 21 33 23 5 7 10 0 61 13 41
2017 Administration and operations 39 22 12 11 11 5 0 65 23 129
2017 Human resources 23 37 27 6 7 0 0 60 12 29
2017 Financial management 0 25 12 50 6 6 0 27 60 20
2017 Information management 36 0 29 7 28 0 0 36 35 14
2017 Information technology 42 11 31 10 0 5 0 56 11 19
2017 None of the above 16 34 9 12 14 15 0 59 31 27

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 36 7 12 7 8 0 71 21 14
2017 Communications or public affairs 25 18 24 20 13 0 0 43 33 22
2017 Legal services 27 35 15 4 12 8 0 67 17 41
2017 Administration and operations 41 19 16 7 11 5 0 63 20 129
2017 Human resources 28 37 18 7 10 0 0 65 17 29
2017 Financial management 8 36 19 6 11 21 0 56 20 20
2017 Information management 29 14 15 13 28 0 0 44 41 14
2017 Information technology 37 37 10 15 0 0 0 75 15 19
2017 None of the above 24 34 0 15 14 12 0 67 33 27

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 30 26 7 0 0 0 67 7 14
2017 Communications or public affairs 15 31 11 21 17 4 0 49 39 22
2017 Legal services 12 38 12 14 10 13 0 58 27 41
2017 Administration and operations 36 27 12 8 12 4 0 66 21 129
2017 Human resources 19 55 16 7 3 0 0 74 10 28
2017 Financial management 13 27 15 19 20 6 0 43 42 20
2017 Information management 29 14 22 14 21 0 0 43 35 14
2017 Information technology 32 43 15 5 5 0 0 75 10 19
2017 None of the above 14 24 7 25 17 12 0 44 47 27
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 40 15 0 0 0 0 85 0 14
2017 Communications or public affairs 42 26 16 8 4 4 0 71 12 22
2017 Legal services 25 32 27 0 12 3 0 59 13 41
2017 Administration and operations 47 31 11 6 2 2 0 80 9 129
2017 Human resources 55 39 3 3 0 0 0 94 3 29
2017 Financial management 27 32 19 11 6 6 0 63 17 20
2017 Information management 29 56 0 7 7 0 0 86 14 14
2017 Information technology 48 32 15 5 0 0 0 80 5 19
2017 None of the above 29 51 6 3 11 0 0 80 14 27

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 21 35 0 0 0 0 65 0 14
2017 Communications or public affairs 42 34 20 4 0 0 0 76 4 22
2017 Legal services 42 30 18 0 0 10 0 80 0 41
2017 Administration and operations 54 34 7 3 1 2 0 90 4 129
2017 Human resources 52 33 8 0 0 7 0 92 0 28
2017 Financial management 14 36 27 19 0 4 0 53 20 20
2017 Information management 59 21 13 7 0 0 0 80 7 14
2017 Information technology 53 32 10 0 0 5 0 90 0 19
2017 None of the above 50 39 3 5 3 0 0 89 8 27

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 23 22 7 5 0 7 64 12 14
2017 Communications or public affairs 37 31 15 12 0 4 0 72 12 22
2017 Legal services 36 34 14 8 5 0 3 72 14 41
2017 Administration and operations 49 24 12 9 1 3 1 77 11 129
2017 Human resources 44 23 12 12 7 3 0 69 19 29
2017 Financial management 10 57 8 14 11 0 0 67 24 20
2017 Information management 44 21 13 7 15 0 0 65 22 14
2017 Information technology 53 16 16 5 5 5 0 72 11 19
2017 None of the above 25 43 15 3 11 3 0 71 14 27

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 23 27 7 7 7 0 56 15 14
2017 Communications or public affairs 29 14 28 21 4 4 0 45 26 22
2017 Legal services 28 36 13 11 9 3 0 66 21 41
2017 Administration and operations 38 29 14 8 3 6 1 72 12 129
2017 Human resources 31 27 18 17 4 3 0 59 22 29
2017 Financial management 4 27 20 31 4 15 0 36 41 20
2017 Information management 44 36 6 15 0 0 0 79 15 14
2017 Information technology 37 31 16 16 0 0 0 69 16 19
2017 None of the above 16 42 16 7 11 8 0 63 20 27

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 7 15 7 12 15 7 57 24 14
2017 Communications or public affairs 16 22 29 12 9 12 0 43 24 22
2017 Legal services 25 16 11 12 10 18 8 56 29 41
2017 Administration and operations 34 16 16 7 11 11 5 60 21 129
2017 Human resources 22 31 17 6 18 3 4 56 26 29
2017 Financial management 10 19 17 10 11 27 7 44 31 20
2017 Information management 29 21 13 14 7 15 0 59 26 14
2017 Information technology 26 37 11 0 5 15 5 79 7 19
2017 None of the above 16 11 27 13 11 14 9 35 31 27

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 37 7 0 0 0 8 92 0 14
2017 Communications or public affairs 41 48 8 0 0 0 4 92 0 22
2017 Legal services 57 21 7 5 7 3 0 80 12 41
2017 Administration and operations 72 14 2 7 1 3 1 90 8 129
2017 Human resources 62 27 0 7 0 0 4 93 7 29
2017 Financial management 50 26 16 8 0 0 0 76 8 20
2017 Information management 63 23 8 6 0 0 0 86 6 13
2017 Information technology 53 27 10 5 0 5 0 84 5 19
2017 None of the above 54 19 3 3 11 5 6 81 16 27

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 65 15 0 0 0 0 21 100 0 14
2017 Communications or public affairs 50 26 11 0 0 13 0 87 0 22
2017 Legal services 60 22 2 0 3 8 5 95 3 41
2017 Administration and operations 72 17 2 3 1 4 0 94 4 129
2017 Human resources 72 24 4 0 0 0 0 96 0 29
2017 Financial management 48 19 12 4 0 6 11 81 5 20
2017 Information management 58 6 7 14 0 15 0 75 17 14
2017 Information technology 66 17 17 0 0 0 0 83 0 18
2017 None of the above 70 13 0 8 3 0 6 89 11 27

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 48 0 0 0 0 8 100 0 14
2017 Communications or public affairs 21 31 20 16 8 4 0 54 25 22
2017 Legal services 37 24 10 9 10 8 3 68 21 41
2017 Administration and operations 40 16 7 12 10 15 0 66 25 128
2017 Human resources 48 28 13 11 0 0 0 75 11 29
2017 Financial management 25 16 25 4 18 11 0 46 25 20
2017 Information management 36 22 27 0 15 0 0 58 15 14
2017 Information technology 58 27 5 5 5 0 0 86 10 19
2017 None of the above 31 31 4 26 8 0 0 62 34 27

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 7 8 13 17 0 15 56 35 13
2017 Communications or public affairs 12 20 20 21 20 4 4 34 44 22
2017 Legal services 7 30 12 18 24 7 3 41 46 41
2017 Administration and operations 29 25 10 11 18 3 3 58 31 129
2017 Human resources 18 22 21 8 25 0 6 42 35 29
2017 Financial management 14 15 23 11 29 4 4 32 43 20
2017 Information management 22 28 21 15 15 0 0 50 30 14
2017 Information technology 37 21 16 16 5 5 0 61 21 19
2017 None of the above 27 15 3 33 14 0 8 46 51 27

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 42 15 7 7 0 0 72 14 14
2017 Communications or public affairs 29 27 23 13 8 0 0 56 21 22
2017 Legal services 19 34 29 2 5 5 5 59 8 41
2017 Administration and operations 41 28 9 9 7 5 1 75 16 129
2017 Human resources 25 41 21 10 4 0 0 65 14 29
2017 Financial management 14 42 17 20 6 0 0 56 27 20
2017 Information management 29 21 27 0 15 8 0 54 16 14
2017 Information technology 48 32 10 0 0 10 0 89 0 19
2017 None of the above 30 40 14 0 8 8 0 76 9 26

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 30 5 0 7 0 0 88 7 14
2017 Communications or public affairs 36 16 19 9 8 12 0 59 19 22
2017 Legal services 33 30 12 0 8 16 2 77 9 41
2017 Administration and operations 50 23 12 4 5 5 1 78 10 129
2017 Human resources 42 35 11 3 4 6 0 81 7 29
2017 Financial management 37 17 22 0 0 19 4 71 0 20
2017 Information management 37 14 20 15 7 7 0 55 24 14
2017 Information technology 52 27 10 0 0 5 5 89 0 19
2017 None of the above 42 23 18 0 8 3 6 72 9 27

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 30 13 7 0 0 0 81 7 14
2017 Communications or public affairs 25 36 15 16 8 0 0 61 24 22
2017 Legal services 42 33 14 3 0 8 0 82 3 41
2017 Administration and operations 56 29 8 5 0 2 0 87 5 129
2017 Human resources 45 43 6 7 0 0 0 88 7 29
2017 Financial management 55 10 8 10 6 11 0 73 18 20
2017 Information management 44 36 7 6 7 0 0 80 13 14
2017 Information technology 58 27 10 5 0 0 0 85 5 19
2017 None of the above 35 43 10 0 11 0 0 79 11 27

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 21 13 7 0 0 0 81 7 14
2017 Communications or public affairs 29 44 15 4 8 0 0 73 12 22
2017 Legal services 51 32 5 2 7 0 3 85 10 41
2017 Administration and operations 61 26 8 2 2 0 0 88 4 129
2017 Human resources 58 37 3 3 0 0 0 94 3 29
2017 Financial management 33 40 10 11 6 0 0 73 17 20
2017 Information management 64 15 0 13 7 0 0 79 21 14
2017 Information technology 58 42 0 0 0 0 0 100 0 19
2017 None of the above 53 24 7 0 11 5 0 81 11 27

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 31 5 0 7 0 0 87 7 13
2017 Communications or public affairs 24 37 23 4 12 0 0 61 16 22
2017 Legal services 44 31 8 5 12 0 0 76 17 41
2017 Administration and operations 52 22 14 7 4 1 0 75 11 128
2017 Human resources 37 30 26 7 0 0 0 67 7 29
2017 Financial management 14 36 15 12 22 0 0 50 35 20
2017 Information management 51 13 15 6 14 0 0 64 20 14
2017 Information technology 59 16 16 5 0 5 0 79 5 19
2017 None of the above 39 27 9 13 11 0 0 67 24 27

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 21 13 7 0 0 0 81 7 14
2017 Communications or public affairs 24 29 27 8 12 0 0 53 20 22
2017 Legal services 41 34 10 5 9 0 0 76 14 41
2017 Administration and operations 51 23 14 7 4 1 0 75 11 129
2017 Human resources 37 32 24 7 0 0 0 69 7 29
2017 Financial management 19 36 15 8 22 0 0 54 31 20
2017 Information management 58 7 15 6 14 0 0 64 20 14
2017 Information technology 54 31 10 5 0 0 0 85 5 19
2017 None of the above 39 35 3 9 14 0 0 74 23 27

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 21 8 5 7 0 0 81 12 14
2017 Communications or public affairs 9 43 8 16 16 9 0 57 35 22
2017 Legal services 27 19 18 17 7 7 5 52 27 41
2017 Administration and operations 38 17 14 9 12 10 0 62 23 129
2017 Human resources 33 28 18 16 4 0 0 61 20 29
2017 Financial management 12 40 15 4 29 0 0 52 33 20
2017 Information management 58 7 15 7 7 0 6 68 15 14
2017 Information technology 48 27 10 5 5 5 0 78 11 19
2017 None of the above 35 36 4 10 14 0 0 71 24 27
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 15 78 7 14
2017 Communications or public affairs 39 21 40 22
2017 Legal services 28 30 42 41
2017 Administration and operations 36 26 38 129
2017 Human resources 41 31 27 29
2017 Financial management 48 21 31 20
2017 Information management 28 51 22 14
2017 Information technology 36 43 21 19
2017 None of the above 18 48 34 27

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Legal services 0 8 54 0 19 19 11
2017 Administration and operations 13 7 44 4 29 3 42
2017 Human resources 7 11 69 0 0 14 13
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 22 78 41
2017 Administration and operations 10 90 128
2017 Human resources 23 77 29
2017 Information technology 0 100 19

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 68 15

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Legal services 54 10
2017 Administration and operations 74 15

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10
2017 Administration and operations 0 15

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 15

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Legal services 49 10
2017 Administration and operations 49 15

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 53 15

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 47 15

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Legal services 71 10
2017 Administration and operations 46 15

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 40 15

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Legal services 63 10
2017 Administration and operations 41 15

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Legal services 51 10
2017 Administration and operations 53 15

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10
2017 Administration and operations 0 15

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10
2017 Administration and operations 0 15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Legal services 66 10
2017 Administration and operations 52 15

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 55 15

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Legal services 66 10
2017 Administration and operations 73 15

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 42 15

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10
2017 Administration and operations 0 14

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 35 14

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Legal services 68 10
2017 Administration and operations 49 14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10
2017 Administration and operations 0 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Legal services 61 10
2017 Administration and operations 45 14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 10
2017 Administration and operations 0 14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 34 14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 78 22 10
2017 Administration and operations 93 7 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 8 0 12 0 43 16 71 29 14
2017 Communications or public affairs 20 18 11 13 0 33 5 61 21 22
2017 Legal services 10 13 18 5 10 37 8 41 26 41
2017 Administration and operations 32 8 12 5 6 30 8 64 16 129
2017 Human resources 14 12 28 6 4 33 3 41 16 29
2017 Financial management 0 11 8 6 12 29 34 29 49 20
2017 Information management 36 14 12 8 7 23 0 65 19 14
2017 Information technology 26 16 5 0 0 36 16 89 0 19
2017 None of the above 11 17 6 13 8 24 21 51 38 27

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 8 12 0 7 29 8 70 11 14
2017 Communications or public affairs 33 22 11 17 4 8 5 63 24 22
2017 Legal services 28 30 12 5 7 16 3 71 15 41
2017 Administration and operations 29 21 15 4 5 23 2 67 12 129
2017 Human resources 22 23 31 12 4 7 0 49 18 29
2017 Financial management 22 10 12 11 12 25 8 48 34 20
2017 Information management 51 28 6 8 7 0 0 79 15 14
2017 Information technology 42 32 11 0 0 15 0 87 0 19
2017 None of the above 29 25 14 9 8 9 4 63 21 26
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 21 14 15 0 7 13 64 18 14
2017 Communications or public affairs 30 36 16 8 0 0 9 73 9 21
2017 Legal services 19 32 20 8 0 0 21 65 10 41
2017 Administration and operations 34 37 4 6 1 2 16 87 9 129
2017 Human resources 45 18 4 5 0 0 29 88 6 29
2017 Financial management 36 40 16 4 4 0 0 76 8 20
2017 Information management 36 8 29 7 7 0 13 50 16 14
2017 Information technology 36 59 5 0 0 0 0 95 0 19
2017 None of the above 15 58 10 0 0 3 14 88 0 27

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 0 15 0 0 32 28 61 0 13
2017 Communications or public affairs 21 14 23 4 0 26 13 56 6 22
2017 Legal services 6 3 17 3 5 36 30 26 23 41
2017 Administration and operations 19 12 14 6 1 26 22 59 14 129
2017 Human resources 14 11 22 0 0 19 34 53 0 29
2017 Financial management 0 27 18 0 6 23 25 53 12 20
2017 Information management 13 7 14 0 7 30 29 49 17 14
2017 Information technology 31 16 0 0 0 47 5 100 0 19
2017 None of the above 12 9 13 0 0 36 30 61 0 27

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 7 14 0 0 22 13 79 0 14
2017 Communications or public affairs 41 31 8 0 0 12 9 90 0 22
2017 Legal services 17 31 15 2 5 10 19 68 11 41
2017 Administration and operations 48 22 6 0 1 8 15 91 1 129
2017 Human resources 26 31 11 0 0 0 32 83 0 29
2017 Financial management 55 25 10 6 0 4 0 83 7 20
2017 Information management 57 23 0 0 7 0 13 92 8 14
2017 Information technology 52 32 10 0 0 5 0 89 0 19
2017 None of the above 33 32 6 3 8 8 11 79 13 27

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 14 7 0 0 29 13 88 0 14
2017 Communications or public affairs 37 34 8 0 0 12 9 90 0 22
2017 Legal services 17 26 12 5 8 13 19 63 19 41
2017 Administration and operations 41 20 11 1 2 10 16 82 4 127
2017 Human resources 22 17 21 0 0 9 32 65 0 29
2017 Financial management 44 40 10 6 0 0 0 84 6 20
2017 Information management 29 14 7 0 7 29 13 76 13 14
2017 Information technology 48 33 5 0 0 10 5 94 0 19
2017 None of the above 37 23 3 8 0 23 7 84 11 27
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 0 100 14
2017 Administration and operations 5 95 129
2017 Information technology 0 100 19

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 15 5 0 0 44 8 90 0 14
2017 Communications or public affairs 29 13 8 4 0 36 9 78 7 22
2017 Legal services 15 9 10 5 0 54 8 63 12 41
2017 Administration and operations 24 8 13 3 2 42 8 63 10 128
2017 Human resources 10 12 31 6 0 30 12 38 10 29
2017 Financial management 4 13 14 4 6 42 17 41 25 20
2017 Information management 51 0 20 0 7 22 0 65 9 14
2017 Information technology 37 16 5 0 0 31 11 91 0 19
2017 None of the above 14 9 15 3 3 42 13 52 13 27

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 30 5 0 7 15 0 86 8 14
2017 Communications or public affairs 38 22 9 4 8 20 0 75 14 22
2017 Legal services 30 25 12 2 0 28 3 79 3 41
2017 Administration and operations 43 19 14 2 3 18 2 76 7 128
2017 Human resources 28 35 17 7 0 14 0 73 8 29
2017 Financial management 22 10 14 8 6 35 4 53 24 20
2017 Information management 51 14 13 0 7 14 0 76 8 14
2017 Information technology 58 21 5 0 0 15 0 94 0 19
2017 None of the above 29 35 11 8 0 12 4 77 10 26
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 7 12 0 16 0 7 71 17 14
2017 Communications or public affairs 20 27 17 13 19 0 4 48 34 22
2017 Legal services 29 31 22 2 12 0 4 62 15 41
2017 Administration and operations 29 27 29 4 8 1 3 58 12 129
2017 Human resources 59 16 10 7 8 0 0 75 15 29
2017 Financial management 38 33 11 10 4 0 4 74 14 20
2017 Information management 44 35 0 6 14 0 0 79 21 14
2017 Information technology 31 27 20 11 11 0 0 58 22 19
2017 None of the above 40 12 13 11 16 0 7 56 30 27

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 37 20 0 0 0 7 78 0 14
2017 Communications or public affairs 10 45 21 13 11 0 0 55 24 22
2017 Legal services 8 37 38 8 10 0 0 45 18 41
2017 Administration and operations 35 33 17 11 2 0 2 69 14 129
2017 Human resources 19 17 31 26 7 0 0 36 32 29
2017 Financial management 27 25 10 23 15 0 0 53 37 20
2017 Information management 43 36 14 7 0 0 0 79 7 14
2017 Information technology 27 0 32 31 5 0 5 28 39 19
2017 None of the above 17 24 47 12 0 0 0 41 12 27

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 14 7 8 0 0 15 82 9 14
2017 Communications or public affairs 30 29 25 16 0 0 0 59 16 22
2017 Legal services 23 38 32 3 4 0 0 61 7 41
2017 Administration and operations 51 29 9 8 1 0 2 82 9 129
2017 Human resources 23 23 36 17 0 0 0 46 17 28
2017 Financial management 8 37 29 15 11 0 0 45 26 20
2017 Information management 56 15 22 7 0 0 0 71 7 14
2017 Information technology 21 20 27 21 5 0 5 43 28 19
2017 None of the above 25 32 20 19 4 0 0 57 23 27

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 43 15 8 0 0 7 76 8 14
2017 Communications or public affairs 29 13 22 27 5 0 4 44 34 22
2017 Legal services 33 40 15 5 4 0 3 75 10 41
2017 Administration and operations 49 19 11 11 6 0 2 70 18 128
2017 Human resources 19 17 37 9 8 4 4 40 20 29
2017 Financial management 25 17 27 4 27 0 0 42 31 20
2017 Information management 28 51 0 7 14 0 0 79 21 14
2017 Information technology 5 10 27 31 22 0 5 16 56 19
2017 None of the above 38 17 17 24 0 0 5 57 25 27

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 66 15 5 0 0 0 14 94 0 14
2017 Communications or public affairs 51 12 18 11 0 0 8 68 12 22
2017 Legal services 34 37 11 8 4 2 3 75 13 41
2017 Administration and operations 63 17 5 3 0 0 11 90 4 128
2017 Human resources 45 23 15 14 3 0 0 68 17 29
2017 Financial management 50 12 19 8 0 0 11 70 9 20
2017 Information management 63 0 7 7 0 0 23 82 9 14
2017 Information technology 59 20 5 5 0 0 10 88 6 19
2017 None of the above 37 33 8 3 3 0 16 83 7 27

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 22 0 0 0 0 15 100 0 14
2017 Communications or public affairs 47 25 5 15 8 0 0 72 23 22
2017 Legal services 21 42 30 3 4 0 0 63 7 40
2017 Administration and operations 45 26 15 10 1 0 4 74 11 129
2017 Human resources 35 28 20 15 3 0 0 62 18 29
2017 Financial management 21 35 23 11 11 0 0 56 21 20
2017 Information management 36 22 22 0 0 7 13 73 0 14
2017 Information technology 57 21 22 0 0 0 0 78 0 18
2017 None of the above 36 42 8 7 3 3 0 81 11 27

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 38 14 0 0 0 7 85 0 14
2017 Communications or public affairs 43 26 15 12 4 0 0 69 16 22
2017 Legal services 28 42 18 5 4 0 3 72 10 40
2017 Administration and operations 46 26 13 8 3 0 5 75 11 129
2017 Human resources 38 23 17 14 4 0 4 64 19 29
2017 Financial management 25 32 27 10 6 0 0 57 16 20
2017 Information management 29 29 22 0 7 0 13 66 8 14
2017 Information technology 40 39 16 5 0 0 0 79 5 18
2017 None of the above 43 16 21 5 11 0 5 62 16 27

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 15 7 19 0 0 15 68 23 14
2017 Communications or public affairs 37 20 36 0 8 0 0 56 8 22
2017 Legal services 29 34 19 13 2 0 3 65 15 40
2017 Administration and operations 44 27 18 6 3 0 3 73 9 129
2017 Human resources 16 50 18 12 3 0 0 67 15 29
2017 Financial management 27 14 18 30 11 0 0 42 40 20
2017 Information management 29 29 8 14 7 0 13 67 24 14
2017 Information technology 23 16 39 17 5 0 0 39 22 18
2017 None of the above 35 21 26 6 12 0 0 55 18 27

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 12 14 8 8 0 7 69 17 14
2017 Communications or public affairs 55 12 21 8 4 0 0 67 12 22
2017 Legal services 33 26 23 13 4 0 0 59 18 40
2017 Administration and operations 50 22 12 9 4 0 3 74 14 129
2017 Human resources 31 36 26 3 0 4 0 70 3 29
2017 Financial management 26 29 8 10 27 0 0 55 37 20
2017 Information management 28 37 7 8 7 0 13 75 17 14
2017 Information technology 40 11 22 22 5 0 0 51 27 18
2017 None of the above 40 19 18 10 8 0 5 62 19 27

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 20 7 0 0 0 15 92 0 14
2017 Communications or public affairs 47 21 32 0 0 0 0 68 0 22
2017 Legal services 54 27 7 9 0 3 0 84 9 40
2017 Administration and operations 54 24 11 6 2 0 3 81 8 128
2017 Human resources 46 30 3 14 3 0 4 79 18 28
2017 Financial management 50 20 17 4 8 0 0 70 12 20
2017 Information management 43 14 7 15 7 0 13 67 25 14
2017 Information technology 55 28 11 6 0 0 0 83 6 18
2017 None of the above 40 30 17 10 3 0 0 70 13 27

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 73 15 5 0 0 0 7 95 0 14
2017 Communications or public affairs 55 21 16 4 4 0 0 76 8 22
2017 Legal services 63 33 0 2 0 0 2 98 2 40
2017 Administration and operations 62 26 5 1 2 0 4 91 3 129
2017 Human resources 75 19 3 3 0 0 0 94 3 29
2017 Financial management 62 14 17 6 0 0 0 76 6 20
2017 Information management 72 0 0 0 23 0 6 76 24 14
2017 Information technology 74 16 10 0 0 0 0 90 0 19
2017 None of the above 51 34 12 0 3 0 0 85 3 27

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 74 14 5 0 0 0 7 95 0 14
2017 Communications or public affairs 77 4 15 0 4 0 0 81 4 22
2017 Legal services 81 8 4 4 3 0 0 88 7 40
2017 Administration and operations 82 6 1 3 2 1 4 93 5 129
2017 Human resources 73 14 8 0 0 0 5 91 0 29
2017 Financial management 73 15 6 6 0 0 0 88 6 20
2017 Information management 72 8 0 0 7 8 6 92 8 14
2017 Information technology 90 10 0 0 0 0 0 100 0 19
2017 None of the above 71 3 12 0 3 3 8 83 3 27

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 71 0 7 7 0 0 15 83 8 14
2017 Communications or public affairs 43 30 8 11 8 0 0 73 19 22
2017 Legal services 71 16 10 0 0 0 3 90 0 40
2017 Administration and operations 61 21 11 3 1 0 3 85 4 128
2017 Human resources 70 12 14 0 0 0 5 85 0 29
2017 Financial management 56 21 11 7 6 0 0 76 13 20
2017 Information management 37 43 0 7 7 0 6 85 15 14
2017 Information technology 80 10 10 0 0 0 0 90 0 19
2017 None of the above 55 20 9 0 6 0 11 83 7 27

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 80 0 0 14 0 0 7 85 15 14
2017 Communications or public affairs 52 25 4 8 12 0 0 77 19 22
2017 Legal services 67 15 4 8 5 0 0 83 13 41
2017 Administration and operations 64 18 6 5 3 0 4 85 8 128
2017 Human resources 56 10 27 3 4 0 0 66 7 28
2017 Financial management 67 10 24 0 0 0 0 76 0 20
2017 Information management 73 14 0 0 7 0 6 92 8 14
2017 Information technology 79 10 5 5 0 0 0 89 5 19
2017 None of the above 56 13 3 3 14 3 8 78 19 27

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 66 7 0 0 0 0 27 100 0 14
2017 Communications or public affairs 59 5 4 4 11 0 16 77 18 22
2017 Legal services 64 9 3 0 0 0 24 96 0 41
2017 Administration and operations 60 8 7 2 0 0 22 88 3 129
2017 Human resources 39 6 3 4 0 0 49 86 8 29
2017 Financial management 52 4 15 0 0 0 29 79 0 20
2017 Information management 43 22 0 0 0 0 35 100 0 14
2017 Information technology 69 5 5 5 0 0 16 88 5 19
2017 None of the above 50 10 3 5 0 0 31 88 7 27

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 27 0 7 0 0 14 92 8 14
2017 Communications or public affairs 76 13 0 0 8 0 4 92 8 22
2017 Legal services 71 15 5 2 3 2 3 90 5 39
2017 Administration and operations 73 14 4 2 1 1 5 93 3 129
2017 Human resources 75 19 0 3 0 0 4 97 3 29
2017 Financial management 75 8 6 4 0 0 6 89 4 20
2017 Information management 65 22 7 0 0 0 6 92 0 14
2017 Information technology 84 16 0 0 0 0 0 100 0 19
2017 None of the above 63 14 8 0 0 0 16 91 0 26

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 7 8 0 8 0 15 82 9 14
2017 Communications or public affairs 73 4 5 11 6 0 0 77 18 22
2017 Legal services 56 17 8 10 8 0 0 73 19 40
2017 Administration and operations 73 18 3 1 1 1 4 95 3 129
2017 Human resources 68 12 13 5 0 0 3 82 5 29
2017 Financial management 94 6 0 0 0 0 0 100 0 20
2017 Information management 57 30 0 7 0 0 6 92 8 14
2017 Information technology 75 16 0 0 5 0 5 95 5 19
2017 None of the above 70 15 0 0 0 0 15 100 0 27

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 22 12 0 0 0 7 87 0 14
2017 Communications or public affairs 63 25 5 8 0 0 0 88 8 22
2017 Legal services 63 31 5 0 0 0 0 95 0 40
2017 Administration and operations 58 17 16 5 1 0 3 77 6 129
2017 Human resources 51 32 14 0 0 0 3 86 0 29
2017 Financial management 49 25 4 17 4 0 0 75 21 20
2017 Information management 58 28 0 8 0 0 6 92 8 14
2017 Information technology 74 26 0 0 0 0 0 100 0 19
2017 None of the above 49 41 4 0 3 0 3 92 3 27

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 49 15 0 0 0 0 85 0 14
2017 Communications or public affairs 14 41 22 12 11 0 0 55 23 22
2017 Legal services 8 39 43 8 2 0 0 47 10 41
2017 Administration and operations 13 40 33 9 2 0 3 54 11 129
2017 Human resources 8 33 44 12 3 0 0 41 15 29
2017 Financial management 6 33 39 11 11 0 0 40 21 20
2017 Information management 36 35 14 7 7 0 0 71 14 14
2017 Information technology 16 26 48 10 0 0 0 42 10 19
2017 None of the above 18 18 47 13 3 0 0 36 16 27

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 0 30 39 30 0 0 70 0 13
2017 Communications or public affairs 8 24 20 26 22 0 0 48 32 22
2017 Legal services 7 7 34 39 13 0 0 52 14 41
2017 Administration and operations 4 14 29 37 14 1 2 53 18 128
2017 Human resources 3 16 47 30 5 0 0 35 19 28
2017 Financial management 21 10 34 21 8 0 6 31 33 20
2017 Information management 15 0 14 35 36 0 0 71 15 14
2017 Information technology 0 5 46 33 16 0 0 48 5 19
2017 None of the above 3 18 35 30 14 0 0 44 21 27

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 19 8 0 7 15 0 83 8 14
2017 Communications or public affairs 17 45 22 13 0 4 0 64 13 22
2017 Legal services 11 45 18 2 5 18 0 69 9 41
2017 Administration and operations 32 28 16 4 4 14 1 71 10 128
2017 Human resources 26 58 7 3 7 0 0 84 10 29
2017 Financial management 19 40 12 18 11 0 0 59 29 20
2017 Information management 29 29 0 14 15 13 0 67 33 14
2017 Information technology 37 35 16 0 0 11 0 82 0 19
2017 None of the above 25 25 26 8 3 14 0 57 13 27

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 40 16 7 0 0 0 77 7 14
2017 Communications or public affairs 8 38 19 23 12 0 0 46 35 22
2017 Legal services 18 45 16 12 9 0 0 63 21 41
2017 Administration and operations 41 28 13 9 8 1 0 70 17 129
2017 Human resources 17 52 21 4 3 3 0 72 7 29
2017 Financial management 10 33 12 23 17 4 0 46 41 20
2017 Information management 44 20 8 15 7 6 0 68 23 14
2017 Information technology 42 31 27 0 0 0 0 73 0 19
2017 None of the above 19 49 6 9 11 6 0 72 21 27
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 21 79 41
2017 Administration and operations 24 76 129
2017 Human resources 16 84 29

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 91 9 24

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and operations 79 19 2 0 0 0 0 98 0 21
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 33 8 0 8 0 0 52 48 14
2017 Communications or public affairs 36 9 22 0 28 6 0 38 62 22
2017 Legal services 34 25 20 3 8 11 0 38 62 41
2017 Administration and operations 47 18 21 3 7 2 2 49 51 129
2017 Human resources 49 29 6 0 11 6 0 52 48 29
2017 Financial management 29 46 15 10 0 0 0 29 71 20
2017 Information management 51 22 7 7 14 0 0 51 49 14
2017 Information technology 37 21 11 20 5 5 0 39 61 19
2017 None of the above 51 15 3 4 14 13 0 59 41 27

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 26 12
2017 Legal services 20 24
2017 Administration and operations 17 63
2017 Human resources 16 13
2017 Financial management 0 14
2017 Information technology 19 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 40 12
2017 Legal services 27 24
2017 Administration and operations 24 63
2017 Human resources 0 13
2017 Financial management 38 14
2017 Information technology 36 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 24 12
2017 Legal services 15 24
2017 Administration and operations 36 63
2017 Human resources 22 13
2017 Financial management 0 14
2017 Information technology 27 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 63 12
2017 Legal services 30 24
2017 Administration and operations 37 63
2017 Human resources 33 13
2017 Financial management 54 14
2017 Information technology 64 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Legal services 9 24
2017 Administration and operations 6 63
2017 Human resources 10 13
2017 Financial management 0 14
2017 Information technology 9 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 41 12
2017 Legal services 44 24
2017 Administration and operations 22 63
2017 Human resources 41 13
2017 Financial management 41 14
2017 Information technology 38 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Communications or public affairs 0 45 36 8 0 12 11
2017 Legal services 13 48 10 0 14 15 24
2017 Administration and operations 6 73 10 3 0 8 60
2017 Human resources 17 57 26 0 0 0 12
2017 Financial management 9 62 8 16 0 6 14
2017 Information technology 9 43 9 19 19 0 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Communications or public affairs 7 25 7 47 15 0 0 32 62 12
2017 Legal services 10 27 22 19 18 5 0 38 38 24
2017 Administration and operations 31 24 16 6 13 0 10 61 22 63
2017 Human resources 60 0 10 0 0 0 30 86 0 13
2017 Financial management 47 16 15 6 8 0 9 69 15 14
2017 Information technology 9 57 8 16 0 0 9 73 18 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Communications or public affairs 0 9 7 0 50 7 28 13 76 12
2017 Legal services 4 16 22 8 18 4 28 29 38 24
2017 Administration and operations 23 12 10 15 21 1 17 43 45 63
2017 Human resources 0 6 10 10 21 0 54 13 66 13
2017 Financial management 6 0 9 0 29 0 56 13 67 14
2017 Information technology 9 0 0 26 36 0 28 13 87 11
Report a problem or mistake on this page
Date modified: