2017 Public Service Employee Survey Results for Communications Security Establishment Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 56 11 0 0 0 0 89 0 27
2017 Language of service - Both English and French 31 61 0 5 3 0 0 92 8 74
2014 Language of service - English only 37 41 14 4 4 0 0 78 8 23
2014 Language of service - Both English and French 37 52 2 7 1 0 0 89 9 95
2011 Language of service - English only 32 43 7 14 4 0 0 75 18 28
2011 Language of service - Both English and French 37 52 6 4 1 0 0 89 4 113

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 22 4 4 0 0 0 93 4 27
2017 Language of service - Both English and French 56 26 12 4 1 1 0 83 6 74
2014 Language of service - English only 66 16 10 0 4 0 4 86 4 23
2014 Language of service - Both English and French 53 28 5 6 4 0 3 84 10 96
2011 Language of service - English only 72 21 3 3 0 0 0 93 3 29
2011 Language of service - Both English and French 53 30 5 9 2 0 1 84 11 113

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 7 11 0 0 0 0 89 0 27
2017 Language of service - Both English and French 51 19 11 15 4 0 0 70 19 74
2014 Language of service - English only 80 16 0 0 0 0 4 100 0 23
2014 Language of service - Both English and French 53 28 3 9 6 0 1 82 15 94
2011 Language of service - English only 72 10 10 7 0 0 0 83 7 29
2011 Language of service - Both English and French 52 22 7 13 6 0 0 74 19 112

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 26 4 15 15 0 0 67 30 27
2017 Language of service - Both English and French 34 32 3 18 13 0 0 66 31 74
2014 Language of service - English only 37 33 12 10 8 0 0 70 18 23
2014 Language of service - Both English and French 34 44 8 8 7 0 0 77 15 96
2011 Language of service - English only 45 27 7 10 10 0 0 72 21 29
2011 Language of service - Both English and French 40 38 9 9 4 0 0 78 13 113

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 33 7 7 11 0 0 74 19 27
2017 Language of service - Both English and French 26 45 16 8 5 0 0 70 13 74
2014 Language of service - English only 28 38 22 8 4 0 0 66 12 23
2014 Language of service - Both English and French 32 43 5 15 4 0 1 76 19 96
2011 Language of service - English only 41 31 17 10 0 0 0 72 10 29
2011 Language of service - Both English and French 33 43 11 10 4 0 0 75 13 113

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 41 11 0 4 0 0 85 4 27
2017 Language of service - Both English and French 45 44 8 1 1 0 0 89 3 74
2014 Language of service - English only 28 47 12 4 8 0 0 76 12 23
2014 Language of service - Both English and French 55 32 2 9 2 0 0 87 11 96
2011 Language of service - English only 52 28 14 3 3 0 0 79 7 29
2011 Language of service - Both English and French 44 35 13 5 2 0 0 80 7 113

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 44 7 0 4 0 0 89 4 27
2017 Language of service - Both English and French 47 35 12 4 1 0 0 82 5 74
2014 Language of service - English only 48 22 18 4 8 0 0 70 12 23
2014 Language of service - Both English and French 53 31 6 6 3 0 0 85 9 95
2011 Language of service - English only 59 28 0 7 3 0 3 89 11 29
2011 Language of service - Both English and French 46 45 2 4 3 0 0 91 6 113

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 41 15 0 4 0 0 81 4 27
2017 Language of service - Both English and French 50 36 7 3 3 1 0 88 6 74
2014 Language of service - English only 36 41 20 0 4 0 0 76 4 23
2014 Language of service - Both English and French 53 35 5 4 3 0 0 88 7 96

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 26 4 11 0 0 0 85 11 27
2017 Language of service - Both English and French 46 37 6 7 2 0 1 84 9 74
2014 Language of service - English only 48 30 0 12 4 6 0 83 17 23
2014 Language of service - Both English and French 47 38 11 1 2 0 2 86 3 96
2011 Language of service - English only 55 24 7 10 3 0 0 79 14 29
2011 Language of service - Both English and French 47 35 12 4 2 0 0 82 6 113

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 35 12 12 8 0 15 64 23 26
2017 Language of service - Both English and French 37 25 11 8 8 1 9 70 18 73
2014 Language of service - English only 28 20 4 22 16 0 10 53 42 23
2014 Language of service - Both English and French 42 26 8 10 6 0 8 75 17 96
2011 Language of service - English only 45 24 7 7 3 3 10 80 12 29
2011 Language of service - Both English and French 38 28 11 9 6 1 8 72 16 113

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 37 15 7 4 0 0 74 11 27
2017 Language of service - Both English and French 41 42 8 5 4 0 0 83 10 74
2014 Language of service - English only 46 34 12 8 0 0 0 80 8 23
2014 Language of service - Both English and French 44 40 9 6 2 0 0 84 8 96
2011 Language of service - English only 52 28 3 7 10 0 0 79 17 29
2011 Language of service - Both English and French 47 36 8 7 3 0 0 82 10 112

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 41 7 15 7 0 0 70 22 27
2017 Language of service - Both English and French 23 37 22 12 7 0 0 60 18 74
2014 Language of service - English only 28 36 16 8 12 0 0 63 20 23
2014 Language of service - Both English and French 31 42 15 7 5 0 0 73 12 96
2011 Language of service - English only 21 45 14 10 10 0 0 66 21 29
2011 Language of service - Both English and French 20 46 13 12 7 0 1 67 20 113

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 44 7 11 7 4 0 73 19 27
2017 Language of service - Both English and French 25 40 20 11 4 0 0 65 15 74

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 37 7 4 0 0 0 89 4 27
2017 Language of service - Both English and French 44 41 11 1 3 0 0 85 4 74
2014 Language of service - English only 55 37 4 4 0 0 0 92 4 23
2014 Language of service - Both English and French 50 40 6 3 1 0 0 90 4 96
2011 Language of service - English only 55 28 10 7 0 0 0 83 7 29
2011 Language of service - Both English and French 43 43 10 3 2 0 0 86 4 112

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 44 15 11 4 0 0 70 15 27
2017 Language of service - Both English and French 29 38 14 14 5 0 0 67 19 74

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 33 7 4 0 0 0 89 4 27
2017 Language of service - Both English and French 64 29 5 1 0 0 0 93 1 73
2014 Language of service - English only 84 8 8 0 0 0 0 92 0 23
2014 Language of service - Both English and French 73 21 5 0 1 0 0 94 1 96
2011 Language of service - English only 76 14 3 3 3 0 0 90 7 29
2011 Language of service - Both English and French 69 24 4 2 1 0 0 93 3 113

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 48 7 0 7 0 0 85 7 27
2017 Language of service - Both English and French 33 38 22 4 1 0 1 72 6 73
2014 Language of service - English only 28 44 16 0 12 0 0 72 12 23
2014 Language of service - Both English and French 30 50 10 10 1 0 0 80 11 96
2011 Language of service - English only 55 24 3 14 3 0 0 79 17 29
2011 Language of service - Both English and French 38 41 12 6 3 0 0 79 9 113

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 37 4 11 7 0 0 78 19 27
2017 Language of service - Both English and French 41 36 15 5 3 0 0 77 8 74
2014 Language of service - English only 46 26 12 4 12 0 0 72 16 23
2014 Language of service - Both English and French 39 37 15 6 3 0 0 76 9 96

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 33 7 7 7 0 0 78 15 27
2017 Language of service - Both English and French 35 40 14 11 0 0 0 76 11 74
2014 Language of service - English only 37 38 16 4 4 0 0 76 8 23
2014 Language of service - Both English and French 30 51 11 6 0 1 0 82 6 96
2011 Language of service - English only 48 35 10 3 3 0 0 83 7 29
2011 Language of service - Both English and French 36 46 9 4 3 0 2 84 7 112

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 30 15 4 4 0 0 78 7 27
2017 Language of service - Both English and French 44 43 9 1 3 0 0 87 4 74
2014 Language of service - English only 48 28 12 8 4 0 0 76 12 23
2014 Language of service - Both English and French 54 35 6 2 2 0 1 90 4 95
2011 Language of service - English only 55 24 7 7 7 0 0 79 14 29
2011 Language of service - Both English and French 45 43 7 4 0 0 0 89 4 113

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 48 7 11 0 0 0 81 11 27
2017 Language of service - Both English and French 42 34 14 6 1 0 2 78 8 74
2014 Language of service - English only 26 56 14 4 0 0 0 82 4 23
2014 Language of service - Both English and French 48 34 14 3 1 0 0 82 4 96
2011 Language of service - English only 31 35 28 7 0 0 0 66 7 29
2011 Language of service - Both English and French 36 34 19 8 3 0 1 70 11 113

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 19 48 15 7 4 0 23 27 27
2017 Language of service - Both English and French 14 30 36 12 6 0 3 18 45 73
2014 Language of service - English only 8 28 45 19 0 0 0 19 36 23
2014 Language of service - Both English and French 12 22 40 17 6 1 2 24 35 95
2011 Language of service - English only 14 21 45 17 0 0 3 18 36 29
2011 Language of service - Both English and French 14 28 37 13 5 0 2 19 43 113

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 19 19 33 11 7 7 52 26 27
2017 Language of service - Both English and French 5 13 36 23 16 0 5 42 20 74
2014 Language of service - English only 10 4 38 36 8 0 4 46 14 23
2014 Language of service - Both English and French 5 14 32 32 14 1 2 48 19 95
2011 Language of service - English only 7 14 21 45 10 0 3 57 21 29
2011 Language of service - Both English and French 3 25 26 26 14 1 5 43 30 113

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 30 26 15 11 0 4 27 46 27
2017 Language of service - Both English and French 11 30 33 11 10 1 5 22 43 74
2014 Language of service - English only 4 26 48 14 4 0 4 19 31 23
2014 Language of service - Both English and French 17 32 30 13 5 1 2 19 50 96
2011 Language of service - English only 14 24 38 21 0 0 3 21 39 29
2011 Language of service - Both English and French 17 30 29 13 7 2 3 21 50 112

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 19 30 30 15 0 0 44 26 27
2017 Language of service - Both English and French 2 13 39 15 22 1 7 40 17 74
2014 Language of service - English only 0 12 44 40 4 0 0 44 12 23
2014 Language of service - Both English and French 8 11 35 33 9 1 3 44 20 96
2011 Language of service - English only 0 17 41 28 7 3 3 37 18 29
2011 Language of service - Both English and French 12 17 30 28 12 0 1 40 29 113

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 26 26 19 15 0 0 33 41 27
2017 Language of service - Both English and French 13 25 30 16 14 0 3 30 39 74
2014 Language of service - English only 4 18 49 24 6 0 0 29 22 23
2014 Language of service - Both English and French 13 16 30 27 11 1 2 39 30 94
2011 Language of service - English only 17 21 28 24 7 0 3 32 39 29
2011 Language of service - Both English and French 18 28 25 21 7 0 1 29 46 113

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 7 30 26 19 4 7 50 17 27
2017 Language of service - Both English and French 7 21 31 18 16 1 5 37 30 74
2014 Language of service - English only 8 4 24 58 6 0 0 63 12 23
2014 Language of service - Both English and French 9 8 26 33 21 2 1 55 18 95
2011 Language of service - English only 7 21 24 24 17 0 7 45 30 29
2011 Language of service - Both English and French 14 18 33 22 9 2 3 32 33 110

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 35 31 12 4 0 8 17 50 26
2017 Language of service - Both English and French 4 30 35 12 14 3 3 27 36 74
2014 Language of service - English only 8 22 42 24 4 0 0 28 30 23
2014 Language of service - Both English and French 9 20 34 23 12 0 2 36 30 95
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 4 11 0 0 0 7 88 0 27
2017 Language of service - Both English and French 45 23 4 20 5 1 1 70 26 74
2014 Language of service - English only 70 18 4 0 0 0 8 96 0 23
2014 Language of service - Both English and French 53 24 8 6 6 2 1 80 12 96
2011 Language of service - English only 72 10 7 7 3 0 0 83 10 29
2011 Language of service - Both English and French 49 15 7 17 11 0 1 65 28 111

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 26 19 7 15 0 0 59 22 27
2017 Language of service - Both English and French 28 25 16 19 9 1 1 54 29 73
2014 Language of service - English only 36 44 12 0 4 4 0 83 4 23
2014 Language of service - Both English and French 25 45 11 12 3 1 3 72 16 96

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 30 4 0 19 4 0 77 19 27
2017 Language of service - Both English and French 39 39 9 10 3 0 0 79 12 74
2014 Language of service - English only 41 28 8 4 14 4 0 73 19 23
2014 Language of service - Both English and French 40 36 9 7 7 1 0 77 14 96

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 44 11 19 7 0 0 63 26 27
2017 Language of service - Both English and French 30 43 15 4 8 0 0 73 12 74
2014 Language of service - English only 36 24 20 16 4 0 0 60 20 23
2014 Language of service - Both English and French 39 41 5 12 3 0 0 80 14 96
2011 Language of service - English only 24 41 7 10 17 0 0 65 28 29
2011 Language of service - Both English and French 29 43 7 15 5 0 0 73 20 113

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 26 19 15 19 4 0 46 35 27
2017 Language of service - Both English and French 35 24 16 11 10 4 0 62 21 74
2014 Language of service - English only 14 32 22 12 20 0 0 46 33 23
2014 Language of service - Both English and French 31 34 12 11 9 4 0 67 20 96
2011 Language of service - English only 45 28 14 7 7 0 0 72 14 29
2011 Language of service - Both English and French 33 35 12 12 6 2 0 69 19 113

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 30 19 15 19 4 4 44 36 27
2017 Language of service - Both English and French 14 26 19 16 15 10 1 44 35 74
2014 Language of service - English only 14 18 26 22 16 0 4 33 40 23
2014 Language of service - Both English and French 11 29 14 21 9 13 2 47 36 96

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 30 11 0 11 0 0 78 11 27
2017 Language of service - Both English and French 42 39 7 9 3 0 0 81 12 74
2014 Language of service - English only 50 34 8 4 4 0 0 84 8 23
2014 Language of service - Both English and French 40 42 6 10 2 0 0 82 12 96
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 37 19 0 15 0 0 67 15 27
2017 Language of service - Both English and French 25 44 19 11 0 0 3 70 11 74
2014 Language of service - English only 37 30 20 0 8 0 4 70 8 23
2014 Language of service - Both English and French 36 42 13 5 3 1 0 78 8 96
2011 Language of service - English only 38 34 10 14 3 0 0 72 17 29
2011 Language of service - Both English and French 31 44 10 9 4 0 2 76 13 113

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 22 15 7 19 0 0 59 26 27
2017 Language of service - Both English and French 35 34 19 4 2 4 1 73 7 74
2014 Language of service - English only 40 30 16 0 4 10 0 77 5 23
2014 Language of service - Both English and French 49 30 15 3 3 0 0 79 6 95
2011 Language of service - English only 48 24 10 7 10 0 0 72 17 29
2011 Language of service - Both English and French 42 29 12 10 2 4 1 75 13 113

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 26 7 19 11 0 0 63 30 27
2017 Language of service - Both English and French 37 38 14 6 3 0 3 77 9 73
2014 Language of service - English only 36 40 4 8 12 0 0 76 20 23
2014 Language of service - Both English and French 42 34 11 8 5 0 0 76 13 96
2011 Language of service - English only 45 45 0 7 3 0 0 90 10 29
2011 Language of service - Both English and French 41 33 11 9 5 0 0 74 14 112

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 15 11 0 0 0 4 88 0 27
2017 Language of service - Both English and French 65 20 4 3 5 0 3 87 8 74
2014 Language of service - English only 80 12 4 0 0 0 4 96 0 23
2014 Language of service - Both English and French 74 12 2 4 5 1 2 89 9 96
2011 Language of service - English only 79 7 10 0 3 0 0 86 3 29
2011 Language of service - Both English and French 65 12 8 9 6 0 0 77 15 113

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 22 4 4 7 0 0 85 11 27
2017 Language of service - Both English and French 63 23 1 2 6 1 3 90 8 72
2014 Language of service - English only 50 34 12 4 0 0 0 84 4 23
2014 Language of service - Both English and French 63 27 1 5 0 1 4 94 5 96
2011 Language of service - English only 69 7 10 7 0 0 7 82 7 29
2011 Language of service - Both English and French 57 22 8 7 2 0 4 83 9 113

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 19 4 11 11 0 0 74 22 27
2017 Language of service - Both English and French 55 30 6 7 1 0 1 86 8 73

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 15 19 4 11 4 0 65 15 27
2017 Language of service - Both English and French 51 29 12 3 4 0 1 81 7 73

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 15 15 4 11 0 0 70 15 27
2017 Language of service - Both English and French 50 24 12 8 4 0 1 75 12 73
2014 Language of service - English only 51 28 8 4 8 0 0 80 12 23
2014 Language of service - Both English and French 54 28 8 7 1 1 0 83 8 96
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 36 41 17 0 6 0 0 77 6 17
2014 Language of service - Both English and French 23 37 6 28 0 0 6 64 29 16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 35 27 4 12 12 0 52 17 26
2017 Language of service - Both English and French 26 35 10 16 10 3 1 63 27 74
2014 Language of service - English only 32 34 16 8 4 6 0 70 13 23
2014 Language of service - Both English and French 24 44 13 13 2 3 0 70 16 96
2011 Language of service - English only 34 24 14 21 3 3 0 61 25 29
2011 Language of service - Both English and French 19 34 19 15 8 4 1 55 24 113

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 52 4 15 15 4 0 65 31 27
2017 Language of service - Both English and French 18 42 14 17 8 1 0 60 26 74
2014 Language of service - English only 28 34 8 20 4 6 0 66 26 23
2014 Language of service - Both English and French 27 35 25 11 1 2 0 63 12 96
2011 Language of service - English only 45 14 14 14 14 0 0 59 28 29
2011 Language of service - Both English and French 22 37 19 12 8 2 0 60 20 113

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 44 19 11 11 7 0 56 24 27
2017 Language of service - Both English and French 14 34 27 16 5 4 0 49 22 74
2014 Language of service - English only 24 22 16 26 12 0 0 46 38 23
2014 Language of service - Both English and French 17 40 24 13 3 3 0 58 17 96
2011 Language of service - English only 24 31 14 17 10 3 0 57 29 29
2011 Language of service - Both English and French 17 38 19 14 8 4 0 57 23 113

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 52 15 11 15 0 0 59 26 27
2017 Language of service - Both English and French 16 32 20 18 9 4 0 51 28 74
2014 Language of service - English only 28 20 12 22 18 0 0 48 40 23
2014 Language of service - Both English and French 20 37 20 13 6 4 0 59 19 96
2011 Language of service - English only 28 17 21 10 17 7 0 48 30 29
2011 Language of service - Both English and French 18 36 17 11 11 7 0 58 24 113

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 37 11 26 19 0 0 44 44 27
2017 Language of service - Both English and French 11 30 17 25 15 3 0 42 41 73
2014 Language of service - English only 14 31 8 36 10 0 0 46 46 22
2014 Language of service - Both English and French 17 40 22 16 5 0 0 57 22 96
2011 Language of service - English only 17 45 21 7 10 0 0 62 17 29
2011 Language of service - Both English and French 12 45 10 22 10 2 0 58 32 112
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 52 15 4 4 0 0 78 7 27
2017 Language of service - Both English and French 26 49 15 4 6 0 0 75 10 73
2014 Language of service - English only 50 24 14 4 8 0 0 74 12 23
2014 Language of service - Both English and French 41 39 11 5 1 2 0 82 6 95
2011 Language of service - English only 27 41 21 10 0 0 0 69 10 29
2011 Language of service - Both English and French 42 35 9 10 4 1 0 77 14 111

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 44 11 0 4 0 0 85 4 27
2017 Language of service - Both English and French 45 43 7 1 0 3 1 91 1 72
2014 Language of service - English only 54 38 8 0 0 0 0 92 0 23
2014 Language of service - Both English and French 53 33 9 0 1 2 2 90 1 96
2011 Language of service - English only 38 41 7 3 3 7 0 85 7 29
2011 Language of service - Both English and French 46 34 13 3 0 4 0 83 3 113

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 22 15 0 7 4 0 77 8 27
2017 Language of service - Both English and French 55 33 4 6 1 1 0 89 7 73
2014 Language of service - English only 62 30 8 0 0 0 0 92 0 23
2014 Language of service - Both English and French 49 34 9 4 1 2 1 86 5 96
2011 Language of service - English only 61 29 7 4 0 0 0 89 4 28
2011 Language of service - Both English and French 37 48 6 2 4 2 1 87 6 113

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 37 26 4 4 0 0 67 7 27
2017 Language of service - Both English and French 39 34 18 3 3 4 0 76 6 73
2014 Language of service - English only 41 38 12 4 4 0 0 80 8 23
2014 Language of service - Both English and French 32 33 17 11 1 5 1 70 13 96
2011 Language of service - English only 21 35 31 10 3 0 0 55 14 29
2011 Language of service - Both English and French 17 46 14 10 6 4 3 67 17 113

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 22 7 26 26 7 0 36 56 27
2017 Language of service - Both English and French 22 22 17 15 15 7 3 48 33 73
2014 Language of service - English only 30 20 8 18 16 8 0 54 37 23
2014 Language of service - Both English and French 24 23 25 13 5 8 2 53 20 95
2011 Language of service - English only 31 14 21 10 14 10 0 50 27 29
2011 Language of service - Both English and French 17 27 21 12 12 8 3 49 27 113

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 11 19 0 4 0 4 77 4 27
2017 Language of service - Both English and French 38 27 10 12 9 1 3 68 22 74
2014 Language of service - English only 67 20 8 0 0 0 4 92 0 23
2014 Language of service - Both English and French 45 28 11 7 7 2 1 75 14 96

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 11 7 0 0 4 7 92 0 27
2017 Language of service - Both English and French 56 30 5 2 1 1 4 90 4 74
2014 Language of service - English only 80 12 4 0 0 0 4 96 0 23
2014 Language of service - Both English and French 54 32 4 6 3 1 1 87 9 96
2011 Language of service - English only 79 7 11 4 0 0 0 86 4 28
2011 Language of service - Both English and French 55 23 11 6 1 2 2 81 7 113

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 44 33 0 15 0 0 52 15 27
2017 Language of service - Both English and French 25 33 13 16 8 4 0 61 26 72
2014 Language of service - English only 41 22 12 20 4 0 0 63 24 23
2014 Language of service - Both English and French 27 47 13 7 2 4 0 76 10 96
2011 Language of service - English only 28 41 17 7 7 0 0 69 14 29
2011 Language of service - Both English and French 30 43 12 9 6 0 0 73 15 112

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 26 19 15 26 0 0 41 41 27
2017 Language of service - Both English and French 15 26 23 14 14 4 4 45 30 73
2014 Language of service - English only 28 32 4 8 28 0 0 59 37 23
2014 Language of service - Both English and French 28 33 14 10 12 2 0 63 23 96
2011 Language of service - English only 17 28 10 21 21 0 3 47 43 29
2011 Language of service - Both English and French 22 33 18 16 11 0 0 55 27 113

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 44 19 7 11 0 0 63 19 27
2017 Language of service - Both English and French 20 47 19 10 3 1 0 69 12 74

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 37 15 0 7 7 0 76 8 27
2017 Language of service - Both English and French 44 42 8 3 3 0 0 87 6 73
2014 Language of service - English only 63 12 16 4 4 0 0 76 8 23
2014 Language of service - Both English and French 44 40 5 2 3 5 1 89 6 95

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 41 4 4 7 4 0 85 12 27
2017 Language of service - Both English and French 46 44 3 5 0 1 0 92 6 74
2014 Language of service - English only 58 12 26 0 4 0 0 70 4 23
2014 Language of service - Both English and French 45 39 8 2 2 3 1 87 4 96
2011 Language of service - English only 45 24 17 7 7 0 0 69 14 29
2011 Language of service - Both English and French 34 40 14 9 3 1 0 74 11 113

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 22 19 4 4 0 0 74 7 27
2017 Language of service - Both English and French 56 35 2 4 3 0 0 91 7 74
2014 Language of service - English only 46 34 12 8 0 0 0 80 8 23
2014 Language of service - Both English and French 54 35 6 1 3 0 0 90 4 95
2011 Language of service - English only 46 25 18 11 0 0 0 71 11 28
2011 Language of service - Both English and French 44 36 13 4 2 0 0 81 6 113

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 22 22 7 0 0 0 70 7 27
2017 Language of service - Both English and French 61 27 6 3 3 0 0 88 5 74
2014 Language of service - English only 59 20 8 12 0 0 0 80 12 23
2014 Language of service - Both English and French 62 25 11 2 1 0 0 87 3 96
2011 Language of service - English only 48 24 10 7 10 0 0 72 17 29
2011 Language of service - Both English and French 43 32 18 3 4 2 0 76 6 113

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 26 22 4 0 0 0 74 4 27
2017 Language of service - Both English and French 49 35 9 4 3 0 0 84 7 74
2014 Language of service - English only 53 17 25 4 0 0 0 70 4 22
2014 Language of service - Both English and French 58 28 10 2 1 0 0 86 3 96
2011 Language of service - English only 45 17 17 17 3 0 0 62 21 29
2011 Language of service - Both English and French 44 36 13 5 2 0 0 80 7 112

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 19 22 11 4 4 0 62 15 27
2017 Language of service - Both English and French 44 27 12 5 8 4 0 73 14 74
2014 Language of service - English only 54 10 16 12 8 0 0 63 20 23
2014 Language of service - Both English and French 51 25 12 6 3 2 0 78 9 96
2011 Language of service - English only 41 17 10 14 14 3 0 61 29 29
2011 Language of service - Both English and French 44 25 12 12 5 1 0 70 18 113
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 44 19 37 27
2017 Language of service - Both English and French 31 31 38 74
2014 Language of service - English only 29 41 30 23
2014 Language of service - Both English and French 21 47 33 96
2011 Language of service - English only 28 52 21 29
2011 Language of service - Both English and French 26 39 35 111

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 33 58 0 8 0 0 12
2017 Language of service - Both English and French 18 44 16 0 0 22 23
2014 Language of service - Both English and French 23 66 11 0 9999 0 20
2011 Language of service - Both English and French 24 56 20 0 9999 0 29
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 30 70 27
2017 Language of service - Both English and French 12 88 72
2014 Language of service - English only 22 78 23
2014 Language of service - Both English and French 17 83 97

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 8 27 12 8 38 0 25 31 26
2017 Language of service - Both English and French 27 30 11 4 8 18 3 71 15 74
2014 Language of service - English only 30 12 4 8 12 25 8 63 30 23
2014 Language of service - Both English and French 16 31 17 3 2 25 5 67 8 96

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 12 4 8 20 0 70 15 25
2017 Language of service - Both English and French 34 37 9 5 5 8 1 78 12 74
2014 Language of service - English only 52 22 18 4 0 4 0 77 4 23
2014 Language of service - Both English and French 41 33 15 1 2 8 0 80 4 97
2011 Language of service - English only 46 29 14 7 0 4 0 78 7 28
2011 Language of service - Both English and French 30 41 13 4 4 8 0 77 9 113
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 48 15 4 0 7 0 80 4 27
2017 Language of service - Both English and French 39 41 11 3 1 1 3 84 4 74
2014 Language of service - English only 40 37 4 10 4 6 0 81 15 23
2014 Language of service - Both English and French 36 40 9 8 3 1 4 80 11 97
2011 Language of service - English only 45 48 0 0 3 0 3 96 4 29
2011 Language of service - Both English and French 33 57 8 1 0 0 1 91 1 113

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 26 37 15 0 11 7 36 18 27
2017 Language of service - Both English and French 18 26 20 7 4 18 7 58 15 74
2014 Language of service - English only 22 16 30 18 8 6 0 41 28 23
2014 Language of service - Both English and French 14 18 19 15 9 16 9 43 32 97
2011 Language of service - English only 14 52 7 17 0 7 3 73 19 29
2011 Language of service - Both English and French 13 37 21 8 2 16 2 62 12 112

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 33 19 7 4 4 0 69 12 27
2017 Language of service - Both English and French 54 29 5 3 0 3 6 91 3 74
2014 Language of service - English only 44 30 12 4 0 6 4 82 5 23
2014 Language of service - Both English and French 40 34 12 1 1 7 4 83 3 97
2011 Language of service - English only 48 31 7 3 0 7 3 89 4 29
2011 Language of service - Both English and French 50 36 5 2 0 6 0 92 2 113

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 33 22 4 4 11 0 67 8 27
2017 Language of service - Both English and French 44 30 8 7 0 7 3 83 8 73
2014 Language of service - English only 26 44 20 0 4 6 0 74 4 23
2014 Language of service - Both English and French 30 30 16 5 2 11 4 72 9 97
2011 Language of service - English only 28 34 17 10 3 7 0 67 15 29
2011 Language of service - Both English and French 38 36 12 2 2 11 0 83 4 113
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 19 81 27
2017 Language of service - Both English and French 8 92 73
2014 Language of service - Both English and French 5 95 97

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 19 37 0 7 19 7 40 10 27
2017 Language of service - Both English and French 31 21 5 3 1 30 8 85 7 74
2014 Language of service - English only 34 8 24 0 4 25 4 60 6 23
2014 Language of service - Both English and French 20 32 9 1 3 32 4 80 6 97

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 37 19 0 4 7 4 75 4 27
2017 Language of service - Both English and French 44 30 9 3 1 12 1 85 5 74
2014 Language of service - English only 48 32 12 4 0 4 0 83 4 23
2014 Language of service - Both English and French 35 37 9 1 1 16 1 86 3 96
2011 Language of service - English only 38 28 24 7 0 3 0 68 7 29
2011 Language of service - Both English and French 30 43 13 3 1 11 0 81 4 113
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 37 15 7 0 0 4 77 8 27
2017 Language of service - Both English and French 51 24 15 1 7 0 1 77 8 73

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 37 22 11 7 0 0 59 19 27
2017 Language of service - Both English and French 18 38 23 16 5 0 0 56 21 74

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 33 15 7 7 0 0 70 15 27
2017 Language of service - Both English and French 31 33 19 8 5 0 4 67 14 74

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 30 11 22 7 0 0 59 30 27
2017 Language of service - Both English and French 20 22 28 20 9 0 0 42 30 74

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 19 11 4 0 0 11 83 4 27
2017 Language of service - Both English and French 59 23 6 0 4 0 8 89 4 74

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 30 26 4 4 0 4 65 8 27
2017 Language of service - Both English and French 37 35 18 7 2 0 1 73 9 74

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 26 22 15 7 0 0 56 22 27
2017 Language of service - Both English and French 26 31 26 8 4 0 4 60 13 74

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 30 22 11 11 0 0 56 22 27
2017 Language of service - Both English and French 23 36 23 13 4 0 0 60 17 74

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 26 26 11 15 0 0 48 26 27
2017 Language of service - Both English and French 27 42 19 5 5 0 1 70 11 74

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 38 19 4 8 0 4 68 12 26
2017 Language of service - Both English and French 25 46 11 13 4 0 1 71 18 74

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 7 15 11 11 0 4 62 23 27
2017 Language of service - Both English and French 59 20 5 7 7 0 3 81 14 74

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 15 15 0 11 0 7 72 12 27
2017 Language of service - Both English and French 75 12 3 3 4 0 4 90 7 74

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 19 11 4 11 0 4 73 15 27
2017 Language of service - Both English and French 57 26 14 3 0 0 0 84 3 74

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 19 15 4 11 0 4 69 15 27
2017 Language of service - Both English and French 61 20 11 5 3 0 0 81 8 74

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 4 0 8 0 0 31 89 11 26
2017 Language of service - Both English and French 64 12 4 0 1 0 19 94 1 74

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 15 0 4 0 0 12 96 4 26
2017 Language of service - Both English and French 84 7 5 1 0 0 3 93 1 74

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 4 4 4 7 0 7 84 12 27
2017 Language of service - Both English and French 86 10 1 1 0 0 1 97 1 74

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 19 4 0 0 4 4 96 0 27
2017 Language of service - Both English and French 58 29 9 1 0 0 3 89 1 74

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 26 48 7 4 0 0 41 11 27
2017 Language of service - Both English and French 16 29 39 8 5 1 1 46 14 74

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 11 33 37 4 0 0 41 26 27
2017 Language of service - Both English and French 6 20 35 25 14 0 0 38 27 74

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 33 30 11 0 4 0 58 12 27
2017 Language of service - Both English and French 39 32 16 7 1 4 0 75 9 74

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 33 15 0 19 4 0 65 19 27
2017 Language of service - Both English and French 33 36 10 11 9 1 0 70 20 74
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 16 84 74
2014 Language of service - English only 25 75 22
2014 Language of service - Both English and French 18 82 97

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 83 17 12
2014 Language of service - Both English and French 82 18 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 40 40 0 10 10 0 0 80 20 10
2014 Language of service - Both English and French 45 30 6 18 0 0 0 75 18 14
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 30 7 0 0 15 11 50 50 27
2017 Language of service - Both English and French 46 28 8 10 4 3 1 48 52 74

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 8 37

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 11 37

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 5 37

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 63 37

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 37

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 37 37

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 26 42 5 12 3 12 34

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 20 30 0 10 0 10 56 11 10
2017 Language of service - Both English and French 19 24 21 8 14 3 11 50 25 37

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 20 30 0 0 10 20 57 0 10
2017 Language of service - Both English and French 5 13 11 11 25 0 35 28 55 37
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