2017 Public Service Employee Survey Results for Parks Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 47 3 8 2 0 0 87 10 242
2017 Non-visible minority 33 50 5 10 3 0 0 83 13 3816
2014 Visible minority 44 36 3 13 4 0 0 80 17 182
2014 Non-visible minority 28 52 5 12 4 0 0 80 15 3152
2011 Visible minority 32 38 4 15 9 1 0 72 24 197
2011 Non-visible minority 29 48 5 13 5 0 0 77 18 3662

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 73 20 2 3 0 1 1 95 3 243
2017 Non-visible minority 72 19 4 3 1 0 1 93 4 3812
2014 Visible minority 77 16 3 3 1 0 0 93 5 183
2014 Non-visible minority 70 21 4 2 1 1 1 92 3 3153
2011 Visible minority 67 23 3 1 3 2 0 93 4 196
2011 Non-visible minority 69 21 4 3 1 1 2 92 4 3663

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 73 19 3 3 1 1 1 93 4 243
2017 Non-visible minority 72 17 4 4 2 0 1 90 6 3812
2014 Visible minority 68 20 4 4 1 0 3 90 5 183
2014 Non-visible minority 69 18 4 4 2 0 2 90 6 3153
2011 Visible minority 70 15 6 5 1 3 1 88 6 197
2011 Non-visible minority 69 17 4 4 2 0 4 89 7 3663

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 35 6 8 4 0 1 82 12 242
2017 Non-visible minority 41 35 6 12 5 0 0 77 17 3811
2014 Visible minority 49 20 12 15 3 0 1 70 18 182
2014 Non-visible minority 42 35 7 12 5 0 0 76 17 3154
2011 Visible minority 42 33 9 11 5 1 0 76 15 196
2011 Non-visible minority 38 36 8 11 7 0 1 75 17 3661

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 36 40 7 12 6 0 0 75 18 242
2017 Non-visible minority 27 39 11 16 7 0 0 66 22 3813
2014 Visible minority 29 35 10 17 9 0 0 64 27 183
2014 Non-visible minority 22 40 12 18 7 0 0 62 26 3153
2011 Visible minority 24 36 14 12 11 3 1 62 23 197
2011 Non-visible minority 25 40 13 15 7 0 1 65 22 3656

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 37 7 7 5 0 0 81 12 243
2017 Non-visible minority 51 34 8 5 2 0 0 86 7 3809
2014 Visible minority 52 30 4 7 7 0 1 82 14 183
2014 Non-visible minority 50 36 8 4 2 0 0 86 6 3152
2011 Visible minority 52 27 9 7 4 1 0 80 11 195
2011 Non-visible minority 51 34 8 5 2 0 0 85 7 3661

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 37 4 6 4 1 0 86 10 243
2017 Non-visible minority 55 34 6 4 2 0 0 89 6 3807
2014 Visible minority 51 28 13 5 3 0 1 79 8 183
2014 Non-visible minority 54 34 6 5 2 0 0 88 6 3154
2011 Visible minority 50 31 7 7 4 2 0 82 11 197
2011 Non-visible minority 53 36 6 4 2 0 0 89 6 3659

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 35 8 4 3 0 0 85 8 243
2017 Non-visible minority 48 36 6 7 2 0 0 84 9 3799
2014 Visible minority 57 29 6 7 1 0 0 86 8 183
2014 Non-visible minority 44 40 7 7 3 0 0 84 10 3155

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 45 31 11 6 6 1 1 77 12 243
2017 Non-visible minority 41 33 11 9 5 0 1 75 14 3806
2014 Visible minority 44 27 11 9 5 0 5 74 14 183
2014 Non-visible minority 37 33 12 10 5 0 1 72 15 3155
2011 Visible minority 36 38 8 6 9 3 0 77 15 197
2011 Non-visible minority 36 37 11 9 6 0 1 74 15 3663

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 35 25 12 7 12 1 7 66 21 243
2017 Non-visible minority 35 27 10 11 9 1 5 67 22 3807
2014 Visible minority 36 31 10 6 8 2 7 74 15 183
2014 Non-visible minority 35 28 9 13 10 1 4 66 24 3155
2011 Visible minority 35 22 14 11 13 3 3 60 25 197
2011 Non-visible minority 34 27 8 13 13 1 4 64 28 3660

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 42 38 10 6 4 0 0 80 10 242
2017 Non-visible minority 41 42 7 6 3 0 0 84 9 3811
2014 Visible minority 45 31 16 6 3 0 0 76 9 183
2014 Non-visible minority 39 44 8 6 3 0 0 83 9 3154
2011 Visible minority 40 38 8 6 7 2 0 79 13 196
2011 Non-visible minority 43 39 8 7 3 0 0 82 10 3660

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 35 35 8 11 10 0 1 71 21 242
2017 Non-visible minority 30 37 13 13 7 0 0 67 20 3808
2014 Visible minority 30 36 15 11 7 1 0 67 18 183
2014 Non-visible minority 26 38 13 16 8 0 0 64 23 3154
2011 Visible minority 26 30 14 14 14 3 0 58 28 197
2011 Non-visible minority 22 38 14 15 10 0 0 60 26 3662

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 35 42 9 9 5 1 0 77 14 242
2017 Non-visible minority 30 43 11 11 5 0 0 73 16 3807

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 54 35 6 3 2 0 0 89 5 240
2017 Non-visible minority 43 39 9 6 3 0 0 82 9 3806
2014 Visible minority 50 32 7 5 3 3 0 85 8 183
2014 Non-visible minority 42 38 11 6 2 1 0 81 8 3148
2011 Visible minority 50 28 8 5 5 5 0 82 10 197
2011 Non-visible minority 39 40 10 6 3 1 0 80 10 3658

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 30 11 8 9 1 0 72 18 241
2017 Non-visible minority 32 37 13 10 7 0 0 70 17 3807

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 30 8 4 1 0 0 88 5 243
2017 Non-visible minority 58 32 6 2 1 0 0 90 3 3802
2014 Visible minority 65 22 9 3 2 0 0 87 4 183
2014 Non-visible minority 67 27 4 1 0 0 0 94 2 3151
2011 Visible minority 64 24 7 2 2 1 0 89 4 195
2011 Non-visible minority 67 25 5 2 1 0 0 92 3 3663

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 36 42 8 7 5 1 0 78 13 243
2017 Non-visible minority 30 41 10 12 6 0 0 72 18 3801
2014 Visible minority 25 47 8 12 3 4 1 76 16 183
2014 Non-visible minority 23 43 13 13 8 0 0 66 21 3152
2011 Visible minority 32 39 11 5 11 2 0 72 16 195
2011 Non-visible minority 29 40 10 13 8 0 0 69 21 3663

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 39 8 6 7 0 0 79 13 242
2017 Non-visible minority 37 36 13 10 5 0 0 73 15 3800
2014 Visible minority 35 32 16 12 5 0 0 68 16 183
2014 Non-visible minority 33 38 12 11 5 0 0 71 17 3154

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 39 9 8 6 0 0 78 13 241
2017 Non-visible minority 34 39 12 9 4 0 0 74 13 3801
2014 Visible minority 40 35 15 6 3 0 0 75 10 183
2014 Non-visible minority 30 41 14 10 5 0 0 72 14 3153
2011 Visible minority 34 38 10 11 6 2 0 73 17 196
2011 Non-visible minority 33 41 13 9 5 0 0 74 14 3658

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 54 34 8 3 2 0 0 87 4 243
2017 Non-visible minority 50 36 7 5 2 0 0 87 6 3794
2014 Visible minority 55 30 10 2 3 0 0 85 4 183
2014 Non-visible minority 50 37 8 4 1 0 0 87 5 3152
2011 Visible minority 46 36 7 5 3 3 0 85 8 197
2011 Non-visible minority 51 37 7 4 2 0 0 88 5 3665

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 32 15 5 4 1 2 75 9 243
2017 Non-visible minority 37 34 17 7 4 0 1 72 12 3812
2014 Visible minority 44 28 14 9 4 0 1 73 13 183
2014 Non-visible minority 33 33 20 9 5 0 1 66 14 3153
2011 Visible minority 28 32 24 9 3 1 2 62 13 196
2011 Non-visible minority 30 32 21 10 6 0 1 63 16 3656

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 7 23 35 18 12 1 4 31 32 241
2017 Non-visible minority 8 22 36 19 11 1 3 31 31 3791
2014 Visible minority 7 29 30 18 7 6 3 28 40 183
2014 Non-visible minority 10 28 35 17 7 1 2 25 39 3139
2011 Visible minority 13 32 33 14 4 3 1 19 47 197
2011 Non-visible minority 11 29 35 15 6 1 2 22 41 3644

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 8 13 24 22 24 4 5 51 23 237
2017 Non-visible minority 9 18 28 21 18 3 3 42 29 3787
2014 Visible minority 11 19 23 19 20 4 4 42 33 183
2014 Non-visible minority 12 23 30 18 12 2 2 31 37 3141
2011 Visible minority 15 20 33 15 8 5 3 26 38 196
2011 Non-visible minority 14 23 28 19 11 2 3 32 39 3638

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 13 18 32 13 16 4 5 31 33 238
2017 Non-visible minority 14 24 28 15 11 3 4 28 42 3789
2014 Visible minority 17 22 26 12 13 4 6 28 43 182
2014 Non-visible minority 18 26 29 14 8 2 3 23 47 3141
2011 Visible minority 19 26 29 13 5 4 4 19 49 192
2011 Non-visible minority 18 27 30 14 6 2 3 22 47 3644

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 4 10 23 30 26 2 6 60 15 237
2017 Non-visible minority 5 10 26 30 22 1 6 56 16 3771
2014 Visible minority 6 9 28 29 24 2 3 55 15 182
2014 Non-visible minority 5 13 30 30 18 1 4 50 18 3132
2011 Visible minority 9 14 36 21 15 2 3 38 24 196
2011 Non-visible minority 7 15 33 26 13 1 4 41 23 3627

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 10 19 25 20 19 2 4 42 31 238
2017 Non-visible minority 14 20 26 19 16 2 4 37 36 3790
2014 Visible minority 15 26 20 12 21 2 4 35 44 183
2014 Non-visible minority 23 26 25 12 10 1 2 23 52 3145
2011 Visible minority 23 24 29 14 5 2 3 20 50 196
2011 Non-visible minority 26 28 23 11 6 1 3 19 57 3643

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 9 15 21 20 23 6 6 48 28 239
2017 Non-visible minority 9 16 25 21 19 4 6 45 27 3790
2014 Visible minority 12 14 22 23 12 8 9 43 31 183
2014 Non-visible minority 10 19 27 21 15 3 4 39 32 3139
2011 Visible minority 12 23 24 19 13 4 6 35 38 195
2011 Non-visible minority 8 16 27 25 16 2 6 45 26 3638

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 10 15 31 15 16 6 7 36 28 241
2017 Non-visible minority 12 21 29 15 13 4 6 31 37 3791
2014 Visible minority 14 17 25 12 18 8 5 35 36 183
2014 Non-visible minority 15 24 32 14 10 3 4 25 41 3141
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 72 14 4 2 2 1 5 91 5 243
2017 Non-visible minority 71 12 5 3 3 0 6 89 6 3811
2014 Visible minority 72 15 5 5 1 0 2 89 6 183
2014 Non-visible minority 73 11 4 3 2 1 5 89 6 3161
2011 Visible minority 65 15 7 6 2 3 2 85 8 197
2011 Non-visible minority 71 12 6 3 3 0 5 88 6 3661

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 24 29 17 9 10 6 5 59 22 243
2017 Non-visible minority 22 32 15 14 10 4 3 58 25 3807
2014 Visible minority 39 22 14 9 7 6 3 67 18 183
2014 Non-visible minority 25 34 15 13 7 3 3 63 21 3162

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 30 6 10 6 2 0 78 16 241
2017 Non-visible minority 38 33 10 11 8 0 0 71 19 3806
2014 Visible minority 50 20 11 12 6 1 0 71 18 183
2014 Non-visible minority 38 32 10 12 7 1 0 71 19 3161

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 29 8 10 6 2 0 74 17 243
2017 Non-visible minority 30 38 10 14 7 1 0 68 21 3811
2014 Visible minority 41 29 8 10 6 6 0 75 17 182
2014 Non-visible minority 27 40 10 15 6 1 0 68 21 3159
2011 Visible minority 24 41 12 12 8 3 0 67 21 196
2011 Non-visible minority 27 36 11 16 8 1 1 64 25 3662

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 33 25 13 9 8 12 1 67 19 243
2017 Non-visible minority 27 31 12 13 9 8 1 63 24 3811
2014 Visible minority 33 18 16 10 8 14 0 60 21 183
2014 Non-visible minority 28 31 12 15 9 4 1 62 25 3162
2011 Visible minority 26 25 14 16 11 8 0 55 30 195
2011 Non-visible minority 27 28 13 15 12 4 1 58 28 3661

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 14 22 19 15 11 16 3 45 32 243
2017 Non-visible minority 10 23 17 21 14 12 2 38 42 3807
2014 Visible minority 17 18 16 15 13 20 2 45 35 183
2014 Non-visible minority 11 23 18 22 14 9 2 38 41 3161

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 35 5 9 4 0 0 81 13 243
2017 Non-visible minority 38 41 8 9 4 0 0 80 13 3806
2014 Visible minority 55 25 10 7 3 0 0 80 10 183
2014 Non-visible minority 36 44 9 8 3 0 0 80 11 3159
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 34 10 7 9 0 1 75 15 243
2017 Non-visible minority 36 34 11 10 7 0 0 71 18 3807
2014 Visible minority 52 25 9 11 3 1 0 77 14 183
2014 Non-visible minority 37 35 12 9 6 1 0 72 16 3158
2011 Visible minority 30 36 12 10 10 2 0 68 20 196
2011 Non-visible minority 31 37 13 11 8 0 0 68 19 3662

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 30 8 6 6 1 1 79 12 243
2017 Non-visible minority 47 31 10 7 5 1 0 78 12 3810
2014 Visible minority 53 28 9 6 3 1 0 82 9 183
2014 Non-visible minority 47 30 10 8 5 1 0 78 13 3159
2011 Visible minority 35 30 13 7 9 6 0 69 17 197
2011 Non-visible minority 40 31 12 9 6 1 0 72 16 3663

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 46 30 10 6 6 0 2 77 12 242
2017 Non-visible minority 43 33 9 9 6 0 0 76 15 3813
2014 Visible minority 51 25 14 8 2 1 0 76 10 183
2014 Non-visible minority 42 34 10 9 5 0 0 76 14 3155
2011 Visible minority 33 34 12 6 11 4 0 70 18 197
2011 Non-visible minority 36 34 10 12 8 1 0 70 19 3659

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 76 12 5 1 1 1 4 92 2 242
2017 Non-visible minority 81 9 3 2 2 0 3 93 4 3810
2014 Visible minority 77 13 3 2 0 0 5 95 2 183
2014 Non-visible minority 80 9 3 2 3 0 3 92 5 3159
2011 Visible minority 70 14 5 1 3 3 4 90 5 197
2011 Non-visible minority 79 8 4 2 3 0 4 91 5 3660

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 24 8 4 6 2 7 80 11 242
2017 Non-visible minority 49 24 8 5 5 3 7 81 11 3806
2014 Visible minority 54 23 6 5 8 2 3 81 13 183
2014 Non-visible minority 48 25 9 4 4 3 8 81 9 3159
2011 Visible minority 42 20 10 6 11 7 4 69 19 196
2011 Non-visible minority 42 28 10 7 6 2 5 76 14 3662

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 22 5 7 7 0 1 80 15 243
2017 Non-visible minority 54 27 7 6 5 0 0 82 11 3805

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 58 24 7 2 7 2 0 84 9 243
2017 Non-visible minority 58 25 9 4 4 1 0 83 8 3809

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 21 9 7 8 0 0 77 14 243
2017 Non-visible minority 49 28 9 8 6 0 0 77 14 3808
2014 Visible minority 53 28 9 6 4 0 0 81 10 183
2014 Non-visible minority 46 31 10 7 5 0 0 78 13 3157
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 23 34 13 14 6 3 7 63 23 58
2017 Non-visible minority 22 37 17 12 6 2 4 63 19 1091
2014 Visible minority 23 38 13 15 6 4 0 64 22 42
2014 Non-visible minority 23 39 14 11 6 3 4 67 18 1012

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 33 8 7 7 5 1 76 15 243
2017 Non-visible minority 32 32 13 10 5 6 0 69 17 3811
2014 Visible minority 38 31 10 9 5 7 0 74 15 183
2014 Non-visible minority 27 34 15 11 7 5 1 65 19 3155
2011 Visible minority 25 26 15 15 11 7 0 55 28 196
2011 Non-visible minority 19 30 19 15 11 5 0 52 28 3657

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 30 12 10 7 1 1 71 17 242
2017 Non-visible minority 28 33 14 14 8 3 0 63 23 3807
2014 Visible minority 32 28 15 10 7 7 0 65 19 182
2014 Non-visible minority 24 31 17 14 11 2 0 57 26 3154
2011 Visible minority 22 26 19 14 15 4 0 50 31 196
2011 Non-visible minority 19 28 18 17 16 2 0 48 34 3657

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 27 31 12 13 9 6 1 63 23 241
2017 Non-visible minority 19 30 18 17 10 5 1 53 28 3806
2014 Visible minority 27 31 10 14 8 9 0 64 25 181
2014 Non-visible minority 14 33 17 20 11 4 1 49 33 3154
2011 Visible minority 12 32 18 18 16 5 0 46 36 196
2011 Non-visible minority 9 29 19 22 17 4 0 39 41 3657

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 30 12 8 12 5 1 66 22 243
2017 Non-visible minority 23 27 16 14 13 7 0 55 29 3810
2014 Visible minority 28 21 14 16 9 12 0 55 29 180
2014 Non-visible minority 17 27 18 17 14 7 0 48 33 3152
2011 Visible minority 18 28 16 15 17 6 0 49 34 196
2011 Non-visible minority 14 27 18 17 16 7 0 44 36 3658

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 28 33 11 15 8 3 1 64 24 242
2017 Non-visible minority 19 32 15 18 12 4 0 53 31 3811
2014 Visible minority 25 25 18 13 10 8 0 55 26 180
2014 Non-visible minority 15 33 16 21 13 3 0 49 35 3153
2011 Visible minority 15 32 17 18 16 3 0 48 35 196
2011 Non-visible minority 11 32 17 22 16 2 0 44 39 3654
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 36 11 8 4 0 1 77 12 243
2017 Non-visible minority 32 41 14 9 4 1 0 73 13 3807
2014 Visible minority 43 26 8 14 4 5 0 72 19 180
2014 Non-visible minority 27 43 15 10 4 1 0 71 14 3153
2011 Visible minority 40 32 10 8 7 3 0 74 16 197
2011 Non-visible minority 30 40 14 10 5 1 0 70 16 3664

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 35 6 3 3 3 1 87 6 242
2017 Non-visible minority 42 41 9 4 1 2 0 85 6 3799
2014 Visible minority 42 36 9 3 3 7 0 84 6 181
2014 Non-visible minority 40 42 10 5 1 2 0 84 6 3152
2011 Visible minority 40 34 8 8 4 5 0 79 13 197
2011 Non-visible minority 37 41 11 7 3 2 0 80 9 3662

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 30 11 8 4 4 2 75 13 242
2017 Non-visible minority 34 34 12 10 5 4 1 72 16 3802
2014 Visible minority 36 33 10 8 5 4 4 75 14 181
2014 Non-visible minority 33 38 11 9 5 3 1 74 15 3150
2011 Visible minority 31 36 7 8 9 9 0 74 18 197
2011 Non-visible minority 33 35 12 10 6 3 1 71 16 3661

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 33 15 7 7 5 3 68 15 242
2017 Non-visible minority 21 33 19 14 7 5 1 58 22 3802
2014 Visible minority 19 26 24 14 6 9 1 50 23 181
2014 Non-visible minority 17 32 24 15 7 5 1 52 23 3152
2011 Visible minority 17 33 20 9 11 9 1 55 23 196
2011 Non-visible minority 15 34 24 13 8 5 1 52 22 3656

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 27 21 12 10 16 10 4 55 30 242
2017 Non-visible minority 20 25 16 15 13 8 2 51 32 3804
2014 Visible minority 18 15 27 14 11 9 5 39 30 181
2014 Non-visible minority 18 27 16 17 14 7 1 49 34 3153
2011 Visible minority 14 19 16 16 21 11 3 39 43 196
2011 Non-visible minority 16 26 16 17 17 7 2 46 37 3655

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 21 7 2 2 2 9 88 4 242
2017 Non-visible minority 61 15 6 3 2 2 10 88 5 3812
2014 Visible minority 63 15 6 3 1 6 5 88 5 180
2014 Non-visible minority 62 14 7 3 2 2 9 86 6 3155

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 67 19 6 0 1 5 2 92 2 241
2017 Non-visible minority 68 16 6 2 2 3 3 89 4 3806
2014 Visible minority 64 15 5 3 1 5 7 90 4 181
2014 Non-visible minority 65 17 6 2 2 4 4 89 5 3154
2011 Visible minority 66 20 7 1 3 3 2 89 4 196
2011 Non-visible minority 66 16 8 2 2 2 3 88 4 3655

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 31 31 12 10 10 4 1 65 22 240
2017 Non-visible minority 23 33 16 15 8 4 1 59 25 3813
2014 Visible minority 24 28 9 14 9 16 0 62 27 181
2014 Non-visible minority 19 32 17 17 11 4 1 54 29 3153
2011 Visible minority 18 32 13 13 20 4 0 52 35 197
2011 Non-visible minority 16 32 18 18 15 2 1 48 33 3660

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 25 27 15 12 13 3 4 56 27 239
2017 Non-visible minority 21 28 15 16 13 4 3 53 32 3810
2014 Visible minority 19 24 11 14 14 9 9 52 35 180
2014 Non-visible minority 20 28 14 16 15 3 4 51 34 3155
2011 Visible minority 16 25 16 14 24 4 1 44 40 197
2011 Non-visible minority 13 27 16 19 22 2 2 41 43 3657

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 26 37 16 9 6 5 0 67 15 241
2017 Non-visible minority 23 39 18 11 6 3 0 64 17 3813

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 43 29 10 4 9 3 1 76 14 242
2017 Non-visible minority 37 35 15 5 2 5 1 77 7 3809
2014 Visible minority 44 25 10 10 5 8 0 74 15 181
2014 Non-visible minority 38 36 14 5 2 5 1 79 7 3155

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 29 10 6 6 2 0 78 12 242
2017 Non-visible minority 39 41 10 6 2 2 0 81 8 3806
2014 Visible minority 45 29 11 12 1 2 0 76 13 180
2014 Non-visible minority 38 40 11 6 2 2 0 80 9 3156
2011 Visible minority 30 35 9 12 9 4 0 68 22 196
2011 Non-visible minority 29 40 16 7 6 2 0 71 14 3657

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 27 7 4 3 1 0 86 7 242
2017 Non-visible minority 48 36 8 5 3 0 0 84 8 3808
2014 Visible minority 55 27 13 2 3 0 0 81 6 181
2014 Non-visible minority 46 36 10 5 3 0 0 82 8 3148
2011 Visible minority 40 33 12 7 5 2 0 75 13 196
2011 Non-visible minority 36 36 12 9 6 0 0 73 15 3653

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 53 28 10 5 5 1 0 81 9 241
2017 Non-visible minority 43 32 12 8 4 0 0 76 12 3805
2014 Visible minority 50 28 7 11 4 0 0 77 15 181
2014 Non-visible minority 37 35 14 9 4 1 0 73 13 3155
2011 Visible minority 34 33 15 9 6 3 0 70 15 195
2011 Non-visible minority 35 33 16 10 6 0 0 68 16 3653

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 28 9 7 4 1 0 78 12 241
2017 Non-visible minority 38 35 12 9 5 0 0 74 14 3806
2014 Visible minority 44 31 9 11 5 0 0 75 16 181
2014 Non-visible minority 33 37 14 11 5 0 0 70 16 3159
2011 Visible minority 29 34 13 13 9 1 0 64 23 195
2011 Non-visible minority 28 35 15 14 8 0 0 63 22 3654

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 22 19 9 6 5 1 64 16 240
2017 Non-visible minority 40 25 16 9 6 4 1 68 15 3806
2014 Visible minority 38 22 15 13 5 7 0 65 19 181
2014 Non-visible minority 38 26 16 10 5 5 0 67 16 3157
2011 Visible minority 39 23 11 12 11 5 0 65 24 194
2011 Non-visible minority 37 24 16 10 7 5 1 65 18 3656
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Visible minority 28 31 41 242
2017 Non-visible minority 27 38 35 3804
2014 Visible minority 28 21 52 183
2014 Non-visible minority 24 40 36 3153
2011 Visible minority 28 38 34 197
2011 Non-visible minority 20 49 31 3661

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Visible minority 4 20 18 10 42 5 71
2017 Non-visible minority 11 21 12 11 39 6 1015
2014 Visible minority 3 26 21 12 9999 39 47
2014 Non-visible minority 12 31 14 18 9999 25 730
2011 Visible minority 14 18 38 21 9999 8 52
2011 Non-visible minority 27 28 17 14 9999 14 730
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 20 80 243
2017 Non-visible minority 18 82 3798
2014 Visible minority 21 79 182
2014 Non-visible minority 18 82 3156

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Visible minority 43 48
2017 Non-visible minority 55 653
2014 Visible minority 59 34
2014 Non-visible minority 52 556

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Visible minority 61 48
2017 Non-visible minority 51 653
2014 Visible minority 52 34
2014 Non-visible minority 56 556

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 8 653
2014 Non-visible minority 9 556

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 48

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Visible minority 12 48
2017 Non-visible minority 6 653
2014 Non-visible minority 6 556

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 26 48
2017 Non-visible minority 22 653
2014 Visible minority 21 34
2014 Non-visible minority 18 556

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 4 653
2014 Non-visible minority 3 556

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Visible minority 40 48
2017 Non-visible minority 41 653
2014 Visible minority 47 34
2014 Non-visible minority 37 557

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Visible minority 37 48
2017 Non-visible minority 39 653
2014 Visible minority 56 34
2014 Non-visible minority 39 557

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Visible minority 32 48
2017 Non-visible minority 40 653
2014 Visible minority 30 34
2014 Non-visible minority 36 557

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Visible minority 45 48
2017 Non-visible minority 36 653
2014 Visible minority 39 34
2014 Non-visible minority 37 557

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Visible minority 21 48
2017 Non-visible minority 26 653
2014 Visible minority 54 34
2014 Non-visible minority 28 557

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Visible minority 52 48
2017 Non-visible minority 56 653
2014 Visible minority 36 34
2014 Non-visible minority 59 557

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Visible minority 31 48
2017 Non-visible minority 33 653
2014 Visible minority 34 34
2014 Non-visible minority 29 557

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 48
2017 Non-visible minority 2 653
2014 Visible minority 0 34
2014 Non-visible minority 1 557

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Visible minority 12 48
2017 Non-visible minority 15 653
2014 Visible minority 9 34
2014 Non-visible minority 11 557

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 13 653
2014 Non-visible minority 12 557

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Visible minority 44 48
2017 Non-visible minority 41 653
2014 Visible minority 45 34
2014 Non-visible minority 42 557

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Visible minority 24 48
2017 Non-visible minority 33 653
2014 Visible minority 39 34
2014 Non-visible minority 28 557

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 9 48
2017 Non-visible minority 10 653
2014 Visible minority 19 34
2014 Non-visible minority 11 557

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 54 48
2017 Non-visible minority 53 652
2014 Visible minority 47 34
2014 Non-visible minority 55 557

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 27 48
2017 Non-visible minority 29 652
2014 Visible minority 28 34
2014 Non-visible minority 30 557

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 11 48
2017 Non-visible minority 15 652
2014 Non-visible minority 15 557

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 18 48
2017 Non-visible minority 16 652
2014 Visible minority 18 34
2014 Non-visible minority 13 557

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 11 48
2017 Non-visible minority 10 652
2014 Visible minority 14 34
2014 Non-visible minority 10 557

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 8 48
2017 Non-visible minority 6 652
2014 Visible minority 0 34
2014 Non-visible minority 3 557

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 14 48
2017 Non-visible minority 17 652
2014 Visible minority 29 34
2014 Non-visible minority 18 557

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 11 652
2014 Non-visible minority 9 557

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 25 48
2017 Non-visible minority 25 652
2014 Visible minority 14 34
2014 Non-visible minority 25 557

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 14 612
2014 Visible minority 17 33
2014 Non-visible minority 15 530

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 34 43
2017 Non-visible minority 24 612
2014 Visible minority 20 33
2014 Non-visible minority 25 530

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 13 612
2014 Visible minority 11 33
2014 Non-visible minority 9 530

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 9 43
2017 Non-visible minority 8 612
2014 Visible minority 18 33
2014 Non-visible minority 8 530

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 16 43
2017 Non-visible minority 12 612
2014 Non-visible minority 9 530

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 8 612
2014 Non-visible minority 8 530

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 8 612
2014 Visible minority 12 33
2014 Non-visible minority 6 530

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 17 43
2017 Non-visible minority 13 612
2014 Non-visible minority 10 530

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 10 612
2014 Non-visible minority 9 530

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Visible minority 20 43
2017 Non-visible minority 25 612
2014 Visible minority 22 33
2014 Non-visible minority 20 530

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 7 612
2014 Non-visible minority 6 530

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Visible minority 39 43
2017 Non-visible minority 39 612
2014 Visible minority 28 33
2014 Non-visible minority 40 530

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 1 612
2014 Visible minority 0 33
2014 Non-visible minority 1 530

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 30 43
2017 Non-visible minority 52 612
2014 Visible minority 41 33
2014 Non-visible minority 47 530

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 17 43
2017 Non-visible minority 13 612
2014 Visible minority 30 33
2014 Non-visible minority 16 530

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 92 8 47
2017 Non-visible minority 94 6 655

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 20 19 16 6 8 20 11 57 20 243
2017 Non-visible minority 18 19 17 9 7 21 8 53 23 3804
2014 Visible minority 17 18 15 7 6 25 12 56 21 182
2014 Non-visible minority 19 21 19 8 6 20 7 55 20 3153

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 30 11 6 8 6 2 73 15 242
2017 Non-visible minority 29 30 17 9 5 9 1 67 15 3804
2014 Visible minority 23 32 15 4 6 18 1 68 13 182
2014 Non-visible minority 29 31 18 8 4 9 1 67 13 3157
2011 Visible minority 34 30 16 5 8 6 0 69 15 197
2011 Non-visible minority 32 37 15 8 5 4 0 71 13 3659
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 26 36 8 8 5 11 6 75 15 243
2017 Non-visible minority 24 45 10 9 5 4 5 75 14 3811
2014 Visible minority 27 38 8 5 6 9 6 77 13 180
2014 Non-visible minority 27 48 8 7 3 3 4 80 11 3161
2011 Visible minority 23 52 11 4 2 3 5 81 7 197
2011 Non-visible minority 29 52 8 6 2 1 2 83 8 3658

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 13 23 15 10 6 23 10 54 24 240
2017 Non-visible minority 9 20 19 13 10 21 8 41 32 3805
2014 Visible minority 11 19 17 7 7 28 10 49 23 181
2014 Non-visible minority 10 26 21 11 6 18 8 48 23 3157
2011 Visible minority 11 27 22 8 10 16 5 49 23 197
2011 Non-visible minority 10 29 23 13 7 14 4 48 25 3658

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 34 27 10 6 2 16 5 77 10 242
2017 Non-visible minority 37 31 10 5 2 10 5 80 9 3811
2014 Visible minority 33 26 6 4 2 21 8 82 9 181
2014 Non-visible minority 38 33 9 5 2 8 5 82 8 3158
2011 Visible minority 34 34 10 7 4 8 4 77 12 197
2011 Non-visible minority 37 35 11 5 3 5 3 79 9 3659

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 26 28 12 5 4 20 5 73 11 242
2017 Non-visible minority 29 31 12 7 3 13 5 73 12 3808
2014 Visible minority 28 24 12 3 2 24 8 75 7 181
2014 Non-visible minority 28 33 12 7 3 12 5 74 12 3155
2011 Visible minority 29 34 15 2 6 12 2 73 10 197
2011 Non-visible minority 27 34 15 9 5 7 2 68 16 3653
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 14 86 243
2017 Non-visible minority 7 93 3796
2014 Visible minority 9 91 182
2014 Non-visible minority 6 94 3154

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Visible minority 45 33
2017 Non-visible minority 42 245
2014 Visible minority 51 17
2014 Non-visible minority 40 179

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Visible minority 57 33
2017 Non-visible minority 70 245
2014 Visible minority 70 17
2014 Non-visible minority 66 179

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 3 245
2014 Non-visible minority 3 179

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 33

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 5 245
2014 Non-visible minority 6 179

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 39 33
2017 Non-visible minority 25 245
2014 Non-visible minority 22 179

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 5 245
2014 Non-visible minority 7 179

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Visible minority 79 33
2017 Non-visible minority 10 242
2014 Visible minority 45 17
2014 Non-visible minority 13 179

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Visible minority 36 33
2017 Non-visible minority 12 242
2014 Visible minority 34 17
2014 Non-visible minority 12 179

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Visible minority 39 33
2017 Non-visible minority 3 242
2014 Visible minority 36 17
2014 Non-visible minority 6 179

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 3 242
2014 Non-visible minority 4 179

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Visible minority 25 33
2017 Non-visible minority 29 242
2014 Non-visible minority 30 179

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Visible minority 20 33
2017 Non-visible minority 39 242
2014 Visible minority 30 17
2014 Non-visible minority 35 179

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 33
2017 Non-visible minority 3 242
2014 Visible minority 0 17
2014 Non-visible minority 3 179

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 2 242

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 33
2017 Non-visible minority 8 242
2014 Non-visible minority 8 179

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 12 242
2014 Non-visible minority 17 179

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 8 242
2014 Non-visible minority 15 179

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 33
2014 Visible minority 0 17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 16 33
2017 Non-visible minority 26 242
2014 Non-visible minority 22 179

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 28 33
2017 Non-visible minority 35 244
2014 Non-visible minority 21 177

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 19 244
2014 Visible minority 24 18
2014 Non-visible minority 9 177

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 10 244
2014 Non-visible minority 8 177

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 15 244
2014 Non-visible minority 15 177

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 5 244
2014 Non-visible minority 8 177

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 4 244
2014 Non-visible minority 4 177

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 17 33
2017 Non-visible minority 13 244
2014 Non-visible minority 12 177

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 9 244
2014 Non-visible minority 6 177

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 49 33
2017 Non-visible minority 42 244
2014 Visible minority 37 18
2014 Non-visible minority 53 177

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 20 29
2017 Non-visible minority 9 233
2014 Non-visible minority 7 168

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 26 29
2017 Non-visible minority 19 233
2014 Non-visible minority 20 168

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 7 233
2014 Non-visible minority 5 168

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 29
2017 Non-visible minority 3 233
2014 Non-visible minority 4 168

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 4 233
2014 Visible minority 0 17
2014 Non-visible minority 4 168

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 6 233
2014 Non-visible minority 6 168

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 8 233
2014 Non-visible minority 6 168

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 16 233
2014 Non-visible minority 9 168

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 10 233
2014 Non-visible minority 7 168

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 28 233
2014 Visible minority 30 17
2014 Non-visible minority 22 168

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 10 233
2014 Non-visible minority 8 168

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Visible minority 23 29
2017 Non-visible minority 43 233
2014 Visible minority 31 17
2014 Non-visible minority 39 168

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 3 233
2014 Visible minority 0 17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 48 29
2017 Non-visible minority 60 233
2014 Visible minority 80 17
2014 Non-visible minority 62 168

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 29

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 12 233
2014 Non-visible minority 7 168

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 93 7 33
2017 Non-visible minority 94 6 244

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 19 16 3 5 26 9 63 12 243
2017 Non-visible minority 20 18 19 4 3 28 9 60 10 3803
2014 Visible minority 16 19 14 4 6 26 14 60 16 180
2014 Non-visible minority 21 22 18 3 2 27 7 65 8 3154

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 25 13 4 5 10 2 75 10 243
2017 Non-visible minority 33 30 16 4 2 12 2 73 8 3805
2014 Visible minority 27 30 14 2 6 21 1 72 10 181
2014 Non-visible minority 33 30 16 4 2 13 2 74 7 3158
2011 Visible minority 32 34 12 7 6 9 0 72 15 197
2011 Non-visible minority 38 36 14 5 2 5 0 78 7 3661
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 20 28 14 19 0 1 39 33 243
2017 Non-visible minority 13 21 20 18 26 0 1 35 45 3811

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 27 24 11 8 0 1 57 19 241
2017 Non-visible minority 25 28 24 13 9 0 1 54 22 3811

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 22 20 8 5 0 4 66 14 241
2017 Non-visible minority 37 29 18 8 4 0 3 68 13 3799

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 27 28 20 13 11 0 2 56 24 243
2017 Non-visible minority 24 23 23 16 13 0 1 47 30 3811

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 22 14 7 4 0 4 74 12 241
2017 Non-visible minority 45 26 14 6 4 0 4 74 10 3804

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 28 28 25 12 6 0 0 56 18 240
2017 Non-visible minority 30 31 20 12 7 0 1 61 18 3794

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 31 19 10 6 1 1 64 16 241
2017 Non-visible minority 30 32 20 11 6 0 1 63 17 3795

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 34 16 13 5 1 1 65 19 239
2017 Non-visible minority 28 32 21 11 6 0 1 61 18 3793

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 31 31 19 10 8 1 1 62 18 241
2017 Non-visible minority 31 32 19 11 6 0 1 64 17 3799

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 39 14 7 6 1 1 72 14 239
2017 Non-visible minority 39 31 17 7 3 0 1 72 11 3788

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 54 23 13 5 3 0 2 78 8 239
2017 Non-visible minority 56 24 12 5 2 0 1 81 7 3804

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 69 13 4 5 4 2 3 86 10 242
2017 Non-visible minority 73 13 6 3 2 0 2 88 6 3806

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 30 10 4 3 1 1 82 7 241
2017 Non-visible minority 49 31 12 5 2 0 1 80 7 3807

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 61 15 7 9 6 1 0 77 16 242
2017 Non-visible minority 58 22 10 6 4 0 1 81 9 3805

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 57 15 4 1 3 0 20 90 5 242
2017 Non-visible minority 57 14 6 2 1 0 20 89 4 3802

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 26 10 1 2 0 4 86 4 241
2017 Non-visible minority 57 25 10 3 2 0 3 85 5 3786

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 20 10 8 8 1 3 72 17 243
2017 Non-visible minority 49 20 12 8 9 0 2 71 17 3811

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 26 13 4 3 1 3 79 7 242
2017 Non-visible minority 53 29 11 3 2 0 2 84 5 3804

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 29 40 10 5 0 1 45 16 243
2017 Non-visible minority 14 32 35 13 5 0 0 46 18 3814

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 4 16 45 25 9 1 1 34 21 241
2017 Non-visible minority 8 18 37 24 12 0 1 36 26 3797

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 17 35 19 12 11 5 1 55 25 242
2017 Non-visible minority 17 36 20 13 9 5 1 56 23 3809

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 20 42 14 13 8 3 0 63 22 243
2017 Non-visible minority 20 38 16 15 9 2 0 59 24 3811
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 20 80 242
2017 Non-visible minority 12 88 3801
2014 Visible minority 13 87 182
2014 Non-visible minority 11 89 3147

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 72 28 52
2017 Non-visible minority 73 27 455
2014 Visible minority 71 29 26
2014 Non-visible minority 79 21 349

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 62 22 2 7 5 2 0 86 12 37
2017 Non-visible minority 44 38 6 6 3 0 2 84 9 335
2014 Visible minority 68 32 0 0 0 0 0 100 0 20
2014 Non-visible minority 49 38 6 6 1 1 0 87 7 273
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 24 23 13 18 4 0 19 81 243
2017 Non-visible minority 17 23 23 15 19 2 0 18 82 3813

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 32 188
2017 Non-visible minority 29 2984

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 35 188
2017 Non-visible minority 37 2984

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 16 188
2017 Non-visible minority 18 2984

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 46 188
2017 Non-visible minority 60 2984

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Visible minority 8 188
2017 Non-visible minority 3 2984

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 37 188
2017 Non-visible minority 35 2984

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Visible minority 11 45 18 7 4 14 185
2017 Non-visible minority 6 42 18 11 4 19 2905

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 20 27 16 13 18 1 5 49 33 189
2017 Non-visible minority 13 24 14 19 23 1 6 39 46 3010

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 5 13 11 25 34 3 9 21 67 189
2017 Non-visible minority 4 11 12 17 44 3 8 16 70 3003
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