2017 Public Service Employee Survey Results for Parks Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 50 5 11 4 0 0 81 15 913
2017 Language of service - French only 14 66 10 5 5 0 0 80 11 26
2017 Language of service - Both English and French 34 49 5 10 3 0 0 83 12 1160
2014 Language of service - English only 26 52 4 12 5 0 0 78 17 794
2014 Language of service - French only 7 40 11 7 35 0 0 47 42 15
2014 Language of service - Both English and French 27 53 5 12 3 0 0 80 15 978
2011 Language of service - English only 24 47 4 17 8 0 0 71 24 917
2011 Language of service - French only 31 35 20 12 3 0 0 66 15 31
2011 Language of service - Both English and French 26 50 5 15 4 0 0 75 19 987

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 76 16 3 2 1 1 1 93 3 910
2017 Language of service - French only 23 54 3 16 4 0 0 77 20 26
2017 Language of service - Both English and French 68 22 4 3 1 0 1 92 4 1161
2014 Language of service - English only 75 18 3 1 1 1 1 95 2 795
2014 Language of service - French only 32 19 46 3 0 0 0 50 3 15
2014 Language of service - Both English and French 68 21 4 3 2 1 1 90 6 979
2011 Language of service - English only 68 21 4 1 2 0 3 92 3 917
2011 Language of service - French only 34 47 2 12 5 0 0 81 17 31
2011 Language of service - Both English and French 64 23 5 5 2 0 1 89 7 987

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 83 12 2 0 0 0 2 97 1 912
2017 Language of service - French only 49 31 17 3 0 0 0 80 3 26
2017 Language of service - Both English and French 66 20 4 5 3 0 1 88 8 1161
2014 Language of service - English only 81 12 2 1 1 0 3 96 2 795
2014 Language of service - French only 28 12 8 38 0 0 14 46 45 15
2014 Language of service - Both English and French 67 18 5 4 3 0 2 87 8 980
2011 Language of service - English only 74 16 4 0 1 1 4 95 1 917
2011 Language of service - French only 42 46 9 0 0 0 3 91 0 31
2011 Language of service - Both English and French 64 16 5 7 3 0 4 84 11 986

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 35 6 11 6 0 0 77 17 911
2017 Language of service - French only 17 56 9 8 9 0 0 73 18 26
2017 Language of service - Both English and French 41 35 7 11 5 0 0 77 16 1162
2014 Language of service - English only 44 33 6 11 5 0 0 77 16 794
2014 Language of service - French only 7 48 0 46 0 0 0 54 46 15
2014 Language of service - Both English and French 42 32 8 13 5 0 0 74 18 980
2011 Language of service - English only 35 34 9 13 8 0 1 70 21 916
2011 Language of service - French only 17 46 10 17 10 0 0 63 27 31
2011 Language of service - Both English and French 36 36 9 11 7 0 0 73 19 985

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 39 10 17 8 0 0 65 25 910
2017 Language of service - French only 11 47 21 6 15 0 0 58 21 26
2017 Language of service - Both English and French 29 39 11 15 6 0 0 68 21 1162
2014 Language of service - English only 21 41 10 19 8 0 0 62 28 795
2014 Language of service - French only 4 54 11 17 7 7 0 62 26 15
2014 Language of service - Both English and French 24 41 11 18 6 0 0 65 23 981
2011 Language of service - English only 25 36 11 19 9 0 0 61 27 915
2011 Language of service - French only 14 37 26 20 3 0 0 51 23 31
2011 Language of service - Both English and French 26 39 13 14 7 0 1 66 21 986

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 33 8 6 2 0 0 84 8 912
2017 Language of service - French only 37 44 10 0 9 0 0 82 9 26
2017 Language of service - Both English and French 49 34 8 5 3 0 0 84 8 1160
2014 Language of service - English only 52 34 8 4 2 0 0 85 7 793
2014 Language of service - French only 8 74 12 7 0 0 0 81 7 15
2014 Language of service - Both English and French 50 38 7 3 2 0 0 88 5 982
2011 Language of service - English only 50 33 9 7 2 0 0 83 9 914
2011 Language of service - French only 39 52 8 0 0 0 0 92 0 31
2011 Language of service - Both English and French 50 35 7 6 2 0 0 85 8 987

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 35 6 5 2 0 0 88 7 912
2017 Language of service - French only 35 51 3 4 9 0 0 85 12 26
2017 Language of service - Both English and French 55 32 6 4 2 0 0 87 7 1158
2014 Language of service - English only 55 33 6 4 2 0 0 88 6 795
2014 Language of service - French only 21 64 15 0 0 0 0 85 0 15
2014 Language of service - Both English and French 55 31 6 6 2 0 0 86 7 982
2011 Language of service - English only 52 37 6 3 1 0 0 90 4 917
2011 Language of service - French only 36 49 13 2 0 0 0 84 2 31
2011 Language of service - Both English and French 50 35 7 5 3 0 0 85 9 986

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 37 7 10 4 0 0 79 14 909
2017 Language of service - French only 34 48 3 4 9 3 0 85 12 26
2017 Language of service - Both English and French 48 36 7 6 2 0 0 84 9 1159
2014 Language of service - English only 42 39 6 9 4 0 0 81 13 795
2014 Language of service - French only 21 37 7 35 0 0 0 58 35 15
2014 Language of service - Both English and French 44 40 7 7 2 0 0 83 10 981

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 32 11 12 6 0 0 71 18 911
2017 Language of service - French only 23 62 9 0 3 0 3 88 3 26
2017 Language of service - Both English and French 40 33 11 8 7 1 1 74 15 1159
2014 Language of service - English only 40 34 9 11 6 0 0 74 17 794
2014 Language of service - French only 17 11 15 46 4 7 0 30 54 15
2014 Language of service - Both English and French 35 33 16 9 5 0 2 70 14 982
2011 Language of service - English only 34 37 10 11 7 0 0 71 19 916
2011 Language of service - French only 11 38 27 12 9 0 3 51 22 31
2011 Language of service - Both English and French 33 35 12 11 8 1 1 69 19 987

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 27 10 12 10 0 4 66 23 910
2017 Language of service - French only 47 29 0 10 9 3 3 81 19 26
2017 Language of service - Both English and French 34 26 12 11 10 2 5 65 23 1160
2014 Language of service - English only 38 27 9 14 10 1 2 67 24 794
2014 Language of service - French only 71 22 7 0 0 0 0 93 0 15
2014 Language of service - Both English and French 33 28 10 15 10 1 3 64 25 982
2011 Language of service - English only 34 28 8 14 13 1 2 64 29 913
2011 Language of service - French only 52 30 13 2 0 0 2 84 3 31
2011 Language of service - Both English and French 33 27 7 14 13 1 5 64 29 987

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 43 8 7 3 0 0 82 10 909
2017 Language of service - French only 36 48 3 4 9 0 0 84 12 26
2017 Language of service - Both English and French 44 39 7 6 3 0 0 84 9 1162
2014 Language of service - English only 44 40 7 6 4 0 0 84 9 795
2014 Language of service - French only 24 61 4 11 0 0 0 85 11 15
2014 Language of service - Both English and French 43 42 9 4 2 0 0 85 6 980
2011 Language of service - English only 42 38 8 9 3 0 0 81 12 916
2011 Language of service - French only 38 39 18 5 0 0 0 77 5 31
2011 Language of service - Both English and French 47 36 9 6 3 0 0 83 9 986

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 32 14 15 11 0 0 60 26 907
2017 Language of service - French only 19 58 6 9 9 0 0 77 18 26
2017 Language of service - Both English and French 32 35 13 13 7 0 0 67 20 1161
2014 Language of service - English only 24 37 14 16 9 0 0 60 25 793
2014 Language of service - French only 10 25 16 49 0 0 0 35 49 15
2014 Language of service - Both English and French 27 38 12 15 8 0 0 65 23 982
2011 Language of service - English only 19 36 14 17 13 1 0 56 30 917
2011 Language of service - French only 4 28 38 16 9 0 5 34 26 31
2011 Language of service - Both English and French 24 35 15 15 10 1 0 60 25 987

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 41 11 11 6 0 0 72 17 908
2017 Language of service - French only 18 47 17 12 7 0 0 65 18 26
2017 Language of service - Both English and French 31 43 11 11 4 0 0 73 16 1161

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 38 10 7 3 0 0 80 11 908
2017 Language of service - French only 3 62 17 11 7 0 0 65 18 26
2017 Language of service - Both English and French 44 38 9 5 3 1 0 83 8 1160
2014 Language of service - English only 42 39 9 6 3 1 0 82 9 792
2014 Language of service - French only 21 22 11 46 0 0 0 43 46 15
2014 Language of service - Both English and French 44 36 11 7 2 1 0 81 8 979
2011 Language of service - English only 36 38 12 6 6 1 0 76 12 916
2011 Language of service - French only 14 44 21 11 3 2 5 62 15 31
2011 Language of service - Both English and French 41 37 9 7 3 2 0 80 11 987

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 34 15 13 9 0 0 63 22 910
2017 Language of service - French only 16 63 9 0 12 0 0 79 12 26
2017 Language of service - Both English and French 35 35 13 10 7 0 0 70 17 1159

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 58 32 6 3 1 0 0 90 3 909
2017 Language of service - French only 48 42 3 4 3 0 0 90 7 26
2017 Language of service - Both English and French 58 31 7 2 1 0 0 90 3 1157
2014 Language of service - English only 70 24 4 2 0 0 0 94 2 792
2014 Language of service - French only 28 61 11 0 0 0 0 89 0 15
2014 Language of service - Both English and French 68 27 4 1 1 0 0 95 2 981
2011 Language of service - English only 68 24 5 2 1 0 0 92 3 916
2011 Language of service - French only 51 39 8 2 0 0 0 90 2 31
2011 Language of service - Both English and French 67 25 5 1 2 0 0 92 3 986

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 40 11 13 8 0 0 68 21 909
2017 Language of service - French only 26 45 11 3 12 0 3 73 15 26
2017 Language of service - Both English and French 27 40 10 15 7 0 0 68 22 1157
2014 Language of service - English only 22 45 9 14 10 0 0 67 23 792
2014 Language of service - French only 8 35 9 7 42 0 0 42 49 15
2014 Language of service - Both English and French 22 40 16 14 8 0 0 62 22 982
2011 Language of service - English only 27 40 8 13 12 0 0 67 25 916
2011 Language of service - French only 14 39 23 17 7 0 0 53 24 31
2011 Language of service - Both English and French 26 38 13 13 10 0 0 64 23 986

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 37 12 11 6 0 0 71 17 909
2017 Language of service - French only 34 46 8 0 12 0 0 80 12 26
2017 Language of service - Both English and French 37 34 12 11 6 0 0 71 17 1157
2014 Language of service - English only 34 36 12 11 7 0 0 70 18 793
2014 Language of service - French only 4 31 16 49 0 0 0 35 49 15
2014 Language of service - Both English and French 33 37 13 13 5 0 0 69 18 982

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 38 12 10 6 0 0 72 16 909
2017 Language of service - French only 22 51 15 4 9 0 0 73 12 26
2017 Language of service - Both English and French 37 39 11 8 4 0 0 77 12 1156
2014 Language of service - English only 32 41 11 10 6 0 0 73 16 794
2014 Language of service - French only 11 63 8 11 7 0 0 74 18 15
2014 Language of service - Both English and French 32 42 12 10 4 0 0 74 14 980
2011 Language of service - English only 31 39 11 11 7 0 0 71 18 914
2011 Language of service - French only 7 34 37 18 5 0 0 41 22 31
2011 Language of service - Both English and French 35 39 12 9 4 0 0 75 13 986

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 37 7 4 3 0 0 86 7 907
2017 Language of service - French only 56 34 3 0 7 0 0 90 7 26
2017 Language of service - Both English and French 53 34 7 4 2 0 0 87 6 1156
2014 Language of service - English only 53 35 7 4 1 0 0 88 5 795
2014 Language of service - French only 14 75 11 0 0 0 0 89 0 15
2014 Language of service - Both English and French 54 35 8 2 1 0 0 89 3 979
2011 Language of service - English only 51 35 7 5 1 0 0 86 6 916
2011 Language of service - French only 47 48 5 0 0 0 0 95 0 31
2011 Language of service - Both English and French 54 34 7 3 2 1 0 89 5 988

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 33 18 6 4 0 1 72 11 911
2017 Language of service - French only 25 44 28 0 3 0 0 70 3 26
2017 Language of service - Both English and French 44 32 13 7 2 0 1 77 9 1161
2014 Language of service - English only 37 28 19 9 4 0 1 67 14 794
2014 Language of service - French only 10 33 15 3 39 0 0 43 42 15
2014 Language of service - Both English and French 39 32 17 7 3 0 1 72 11 980
2011 Language of service - English only 31 33 21 8 7 0 0 64 15 913
2011 Language of service - French only 18 38 20 16 8 0 0 56 24 30
2011 Language of service - Both English and French 38 28 17 9 5 0 1 68 15 985

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 23 34 19 12 1 4 32 32 906
2017 Language of service - French only 9 37 27 21 6 0 0 26 46 25
2017 Language of service - Both English and French 6 19 33 21 15 2 4 38 27 1153
2014 Language of service - English only 11 25 34 19 9 1 2 28 37 793
2014 Language of service - French only 0 62 38 0 0 0 0 0 62 15
2014 Language of service - Both English and French 9 23 35 20 10 1 2 31 33 973
2011 Language of service - English only 13 28 36 14 5 1 2 20 43 910
2011 Language of service - French only 19 37 31 10 2 0 0 13 57 31
2011 Language of service - Both English and French 10 25 32 17 10 1 3 29 37 980

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 21 26 19 18 2 3 39 33 903
2017 Language of service - French only 9 37 18 9 15 12 0 28 53 25
2017 Language of service - Both English and French 9 18 25 19 21 4 4 44 29 1150
2014 Language of service - English only 13 22 28 18 15 2 2 34 37 793
2014 Language of service - French only 49 22 14 4 0 11 0 4 80 15
2014 Language of service - Both English and French 12 22 30 19 13 2 3 34 35 976
2011 Language of service - English only 17 26 27 16 10 2 2 27 44 908
2011 Language of service - French only 31 23 29 14 2 0 0 16 54 31
2011 Language of service - Both English and French 13 21 28 19 12 3 4 33 37 975

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 23 26 15 13 3 6 30 41 902
2017 Language of service - French only 33 40 9 6 3 9 0 10 80 24
2017 Language of service - Both English and French 14 24 26 14 13 4 5 29 42 1153
2014 Language of service - English only 17 23 29 15 10 3 3 27 43 792
2014 Language of service - French only 41 33 15 11 0 0 0 11 74 15
2014 Language of service - Both English and French 16 25 27 14 9 4 5 25 45 975
2011 Language of service - English only 19 27 30 13 7 3 2 21 48 910
2011 Language of service - French only 43 25 17 12 3 0 0 15 68 31
2011 Language of service - Both English and French 18 28 27 12 7 3 5 21 50 977

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 4 8 22 31 27 1 7 63 13 896
2017 Language of service - French only 10 25 30 15 12 8 0 29 38 25
2017 Language of service - Both English and French 4 9 22 29 25 2 9 60 15 1148
2014 Language of service - English only 4 10 26 35 20 1 4 58 15 790
2014 Language of service - French only 0 49 33 18 0 0 0 18 49 15
2014 Language of service - Both English and French 3 8 26 31 24 2 6 59 12 975
2011 Language of service - English only 4 11 34 30 16 1 4 49 16 899
2011 Language of service - French only 42 43 10 5 0 0 0 5 85 31
2011 Language of service - Both English and French 8 16 28 22 16 1 9 42 27 976

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 13 20 24 19 17 2 5 39 36 905
2017 Language of service - French only 28 33 25 6 6 0 3 12 62 25
2017 Language of service - Both English and French 13 18 25 18 20 2 5 40 33 1155
2014 Language of service - English only 21 27 27 11 11 1 2 23 50 794
2014 Language of service - French only 46 47 7 0 0 0 0 0 93 15
2014 Language of service - Both English and French 21 24 25 13 12 2 3 27 47 976
2011 Language of service - English only 30 26 24 11 7 1 2 18 58 908
2011 Language of service - French only 52 32 10 5 2 0 0 7 83 31
2011 Language of service - Both English and French 26 28 20 12 9 1 4 21 58 981

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 15 21 23 20 4 6 48 29 907
2017 Language of service - French only 12 40 27 14 0 6 0 15 56 25
2017 Language of service - Both English and French 9 17 25 17 21 5 6 42 29 1153
2014 Language of service - English only 10 18 25 24 16 2 5 44 30 791
2014 Language of service - French only 11 53 14 11 4 7 0 16 69 15
2014 Language of service - Both English and French 9 21 27 21 16 4 3 40 32 976
2011 Language of service - English only 7 16 30 23 17 2 5 43 25 905
2011 Language of service - French only 14 25 21 20 15 0 5 37 41 31
2011 Language of service - Both English and French 8 19 27 22 16 3 6 41 30 978

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 20 25 14 16 4 8 34 38 908
2017 Language of service - French only 16 31 30 9 3 8 3 14 53 25
2017 Language of service - Both English and French 12 19 30 14 16 3 6 33 34 1152
2014 Language of service - English only 15 20 29 14 14 4 4 30 38 790
2014 Language of service - French only 3 69 28 0 0 0 0 0 72 15
2014 Language of service - Both English and French 12 20 34 14 11 3 6 27 36 976
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 78 7 4 1 1 0 9 93 2 912
2017 Language of service - French only 57 18 3 7 0 3 13 89 8 25
2017 Language of service - Both English and French 64 15 6 4 5 0 7 85 9 1163
2014 Language of service - English only 81 8 5 0 0 0 6 94 1 796
2014 Language of service - French only 47 42 3 0 0 0 7 96 0 15
2014 Language of service - Both English and French 69 10 5 5 4 1 6 85 10 984
2011 Language of service - English only 76 9 6 1 1 0 6 91 2 917
2011 Language of service - French only 80 20 0 0 0 0 0 100 0 31
2011 Language of service - Both English and French 63 15 6 4 7 1 4 82 12 986

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 31 16 15 14 3 3 53 31 910
2017 Language of service - French only 11 44 27 4 9 0 6 58 13 26
2017 Language of service - Both English and French 23 32 15 15 10 4 2 58 26 1161
2014 Language of service - English only 27 36 14 11 7 2 1 66 19 797
2014 Language of service - French only 7 17 25 4 35 11 0 27 44 15
2014 Language of service - Both English and French 25 31 16 13 7 3 4 61 22 984

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 29 10 16 11 0 0 64 26 910
2017 Language of service - French only 24 46 17 0 9 3 0 73 9 26
2017 Language of service - Both English and French 38 35 9 11 7 0 0 73 18 1157
2014 Language of service - English only 40 29 10 10 10 1 0 69 21 796
2014 Language of service - French only 11 43 0 42 0 4 0 56 44 15
2014 Language of service - Both English and French 37 30 10 15 7 1 0 68 22 984

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 34 9 19 11 0 0 61 30 910
2017 Language of service - French only 16 43 16 17 5 3 0 61 23 26
2017 Language of service - Both English and French 31 37 10 15 6 0 0 69 21 1162
2014 Language of service - English only 28 37 11 16 7 1 0 66 23 796
2014 Language of service - French only 3 46 12 35 4 0 0 49 39 15
2014 Language of service - Both English and French 26 38 11 17 7 1 0 65 24 982
2011 Language of service - English only 21 34 11 21 12 1 0 56 33 916
2011 Language of service - French only 11 38 15 17 19 0 0 49 36 31
2011 Language of service - Both English and French 27 36 14 15 8 1 0 64 23 986

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 27 13 18 11 7 1 55 32 910
2017 Language of service - French only 17 48 14 3 18 0 0 66 21 25
2017 Language of service - Both English and French 28 30 11 12 9 8 1 64 23 1163
2014 Language of service - English only 27 32 11 17 10 3 0 60 29 796
2014 Language of service - French only 17 25 18 0 35 4 0 44 36 15
2014 Language of service - Both English and French 27 30 13 16 10 4 0 60 26 984
2011 Language of service - English only 21 28 13 18 17 3 0 50 36 916
2011 Language of service - French only 9 35 26 5 25 0 0 44 30 31
2011 Language of service - Both English and French 24 28 15 17 12 4 0 54 30 986

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 23 16 24 17 8 1 36 46 910
2017 Language of service - French only 0 13 41 26 6 14 0 15 37 25
2017 Language of service - Both English and French 11 21 16 23 15 12 2 38 43 1161
2014 Language of service - English only 11 27 15 22 16 7 1 42 41 797
2014 Language of service - French only 0 11 10 29 35 11 3 13 75 15
2014 Language of service - Both English and French 14 20 17 22 17 8 2 38 44 983

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 41 9 12 5 0 0 74 17 909
2017 Language of service - French only 26 55 10 3 6 0 0 81 9 25
2017 Language of service - Both English and French 38 42 8 8 3 0 0 80 11 1163
2014 Language of service - English only 35 43 9 10 3 0 0 78 13 795
2014 Language of service - French only 17 36 43 4 0 0 0 53 4 15
2014 Language of service - Both English and French 36 45 9 8 2 0 0 81 10 983
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 32 10 12 10 1 1 68 22 912
2017 Language of service - French only 25 52 3 8 9 3 0 80 17 26
2017 Language of service - Both English and French 35 34 12 11 8 0 1 69 19 1160
2014 Language of service - English only 36 31 15 10 8 1 0 67 18 794
2014 Language of service - French only 21 22 7 7 42 0 0 44 49 15
2014 Language of service - Both English and French 41 34 11 8 5 0 0 75 14 984
2011 Language of service - English only 30 34 14 12 10 0 0 64 22 915
2011 Language of service - French only 11 38 38 3 9 0 0 49 12 31
2011 Language of service - Both English and French 33 34 12 11 9 0 0 68 20 988

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 45 28 10 8 7 1 0 74 15 912
2017 Language of service - French only 24 61 0 3 12 0 0 85 15 26
2017 Language of service - Both English and French 47 31 9 7 5 1 1 79 12 1160
2014 Language of service - English only 46 30 11 8 6 0 0 76 14 794
2014 Language of service - French only 17 30 4 14 35 0 0 47 49 15
2014 Language of service - Both English and French 50 29 9 7 4 1 0 79 12 985
2011 Language of service - English only 37 32 12 10 9 1 0 69 19 916
2011 Language of service - French only 17 36 27 9 9 2 0 54 19 31
2011 Language of service - Both English and French 41 30 11 9 7 1 0 72 16 988

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 31 10 10 9 0 0 71 19 912
2017 Language of service - French only 13 69 3 3 12 0 0 82 15 26
2017 Language of service - Both English and French 45 31 9 9 5 0 0 76 15 1162
2014 Language of service - English only 42 32 9 10 7 0 0 75 17 796
2014 Language of service - French only 14 71 7 7 0 0 0 86 7 15
2014 Language of service - Both English and French 45 31 11 8 4 0 0 76 13 979
2011 Language of service - English only 33 33 9 13 11 1 0 67 25 916
2011 Language of service - French only 14 35 33 8 9 0 0 50 17 31
2011 Language of service - Both English and French 37 34 10 10 8 1 0 72 18 986

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 83 8 3 0 1 0 5 95 1 909
2017 Language of service - French only 71 20 0 0 0 0 9 100 0 26
2017 Language of service - Both English and French 76 11 4 3 4 0 2 89 7 1160
2014 Language of service - English only 84 8 3 1 0 0 4 96 1 796
2014 Language of service - French only 86 7 0 0 0 0 7 100 0 15
2014 Language of service - Both English and French 77 10 3 4 4 0 2 89 8 982
2011 Language of service - English only 80 7 5 0 1 1 5 93 2 915
2011 Language of service - French only 62 33 5 0 0 0 0 95 0 31
2011 Language of service - Both English and French 74 10 3 3 6 0 4 87 9 986

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 47 22 10 6 6 2 6 76 13 910
2017 Language of service - French only 21 47 12 6 5 6 3 74 12 26
2017 Language of service - Both English and French 40 26 7 6 6 3 12 78 14 1156
2014 Language of service - English only 46 26 10 4 5 2 7 78 10 796
2014 Language of service - French only 18 29 7 4 35 0 7 51 41 15
2014 Language of service - Both English and French 47 23 9 5 4 2 11 79 10 982
2011 Language of service - English only 40 30 11 7 7 2 4 73 15 916
2011 Language of service - French only 12 39 17 5 17 2 8 56 25 31
2011 Language of service - Both English and French 39 24 11 8 9 2 7 70 19 987

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 25 9 9 6 1 0 76 15 910
2017 Language of service - French only 33 55 0 3 9 0 0 88 12 26
2017 Language of service - Both English and French 52 29 7 5 6 0 0 82 12 1159

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 24 11 6 5 1 0 79 10 912
2017 Language of service - French only 34 48 7 0 12 0 0 81 12 26
2017 Language of service - Both English and French 59 25 8 3 4 1 0 84 8 1159

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 26 10 9 9 0 0 72 18 911
2017 Language of service - French only 19 63 6 3 9 0 0 82 12 26
2017 Language of service - Both English and French 48 28 9 8 6 0 0 76 15 1158
2014 Language of service - English only 46 29 10 9 5 1 0 76 14 796
2014 Language of service - French only 25 14 4 7 42 7 0 43 53 15
2014 Language of service - Both English and French 47 31 11 6 6 0 0 77 12 981
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 32 19 15 7 0 3 58 23 242
2017 Language of service - Both English and French 21 39 14 13 7 1 4 64 21 316
2014 Language of service - English only 24 37 12 14 7 5 1 65 22 226
2014 Language of service - Both English and French 18 41 16 12 7 3 2 63 19 287

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 29 14 13 7 5 0 64 21 910
2017 Language of service - French only 11 61 6 8 9 6 0 76 18 26
2017 Language of service - Both English and French 32 31 13 10 5 7 1 69 17 1159
2014 Language of service - English only 29 32 11 11 10 5 0 65 23 794
2014 Language of service - French only 4 35 16 11 35 0 0 39 46 15
2014 Language of service - Both English and French 29 33 14 11 7 5 1 67 19 980
2011 Language of service - English only 18 26 20 15 16 4 0 46 33 914
2011 Language of service - French only 7 23 33 23 7 7 0 32 32 31
2011 Language of service - Both English and French 19 28 18 16 12 6 0 50 30 983

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 30 14 16 10 2 0 59 27 907
2017 Language of service - French only 8 51 15 11 9 3 3 63 21 26
2017 Language of service - Both English and French 29 32 13 14 8 4 1 63 23 1160
2014 Language of service - English only 26 29 12 16 14 2 0 57 30 793
2014 Language of service - French only 0 35 10 12 42 0 0 35 54 15
2014 Language of service - Both English and French 25 29 18 14 11 2 0 56 26 980
2011 Language of service - English only 18 23 17 18 21 2 0 42 40 914
2011 Language of service - French only 12 15 30 18 22 2 0 28 41 31
2011 Language of service - Both English and French 18 27 18 18 16 2 0 46 35 985

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 27 15 19 13 4 0 50 34 906
2017 Language of service - French only 0 31 29 17 9 11 3 36 30 26
2017 Language of service - Both English and French 19 29 17 17 10 8 1 52 29 1160
2014 Language of service - English only 17 32 12 21 14 4 0 51 36 793
2014 Language of service - French only 0 28 7 12 46 7 0 30 62 15
2014 Language of service - Both English and French 15 31 19 18 12 4 0 48 32 980
2011 Language of service - English only 9 24 18 25 22 2 0 34 47 913
2011 Language of service - French only 4 10 42 19 15 10 0 16 37 31
2011 Language of service - Both English and French 8 26 20 23 17 5 0 37 42 984

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 25 14 14 17 6 0 52 33 909
2017 Language of service - French only 13 35 25 8 14 6 0 50 24 26
2017 Language of service - Both English and French 24 25 15 14 12 9 1 55 29 1161
2014 Language of service - English only 20 24 15 16 18 7 0 47 37 792
2014 Language of service - French only 4 24 22 11 35 4 0 29 48 15
2014 Language of service - Both English and French 19 25 18 16 15 7 0 47 34 979
2011 Language of service - English only 13 22 18 20 21 5 0 37 44 912
2011 Language of service - French only 7 14 27 10 24 18 0 26 41 31
2011 Language of service - Both English and French 12 27 19 16 17 9 0 42 37 986

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 29 12 20 16 4 0 50 38 908
2017 Language of service - French only 8 43 15 26 9 0 0 51 35 26
2017 Language of service - Both English and French 20 32 16 18 10 4 1 54 29 1161
2014 Language of service - English only 16 28 16 19 17 3 0 46 37 793
2014 Language of service - French only 8 10 25 11 39 7 0 19 54 15
2014 Language of service - Both English and French 16 35 17 20 11 2 0 52 31 978
2011 Language of service - English only 10 28 12 25 22 2 0 40 48 910
2011 Language of service - French only 7 23 42 10 17 0 0 30 27 31
2011 Language of service - Both English and French 12 31 18 21 15 2 0 43 38 986
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 40 14 11 6 0 0 69 17 909
2017 Language of service - French only 9 49 25 9 9 0 0 58 18 25
2017 Language of service - Both English and French 37 39 12 7 3 1 0 77 11 1159
2014 Language of service - English only 26 37 14 13 8 1 0 65 21 789
2014 Language of service - French only 8 63 7 16 0 7 0 75 17 15
2014 Language of service - Both English and French 29 41 15 10 4 1 0 71 14 983
2011 Language of service - English only 23 40 16 12 8 1 0 64 20 916
2011 Language of service - French only 9 44 19 14 15 0 0 53 28 31
2011 Language of service - Both English and French 32 42 11 10 5 1 0 74 14 988

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 43 8 6 1 1 0 84 8 905
2017 Language of service - French only 9 56 25 10 0 0 0 65 10 24
2017 Language of service - Both English and French 42 40 10 4 1 2 0 84 6 1158
2014 Language of service - English only 40 42 8 6 3 1 0 83 8 793
2014 Language of service - French only 4 31 50 11 0 4 0 36 12 15
2014 Language of service - Both English and French 38 44 10 5 1 2 0 84 6 980
2011 Language of service - English only 35 41 10 10 3 1 0 76 13 916
2011 Language of service - French only 24 33 30 0 12 0 0 57 12 31
2011 Language of service - Both English and French 36 40 11 8 3 2 0 78 11 985

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 31 13 11 6 5 1 68 18 906
2017 Language of service - French only 9 68 0 14 9 0 0 77 23 24
2017 Language of service - Both English and French 34 34 12 10 5 4 1 71 16 1158
2014 Language of service - English only 32 36 11 11 6 4 0 72 17 791
2014 Language of service - French only 7 22 11 54 0 7 0 31 58 15
2014 Language of service - Both English and French 33 39 11 7 6 2 1 75 14 980
2011 Language of service - English only 29 34 15 11 7 3 1 66 18 913
2011 Language of service - French only 9 45 21 18 7 0 0 54 25 31
2011 Language of service - Both English and French 32 37 12 11 5 3 0 71 17 986

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 31 19 14 9 4 1 55 24 905
2017 Language of service - French only 5 39 31 10 9 3 3 47 20 25
2017 Language of service - Both English and French 24 32 18 13 6 4 2 60 21 1157
2014 Language of service - English only 17 32 22 16 9 4 0 51 26 791
2014 Language of service - French only 4 12 21 53 0 11 0 17 60 15
2014 Language of service - Both English and French 18 31 24 15 7 4 1 52 23 981
2011 Language of service - English only 12 35 26 13 10 3 1 49 23 914
2011 Language of service - French only 15 35 22 13 2 13 0 57 17 31
2011 Language of service - Both English and French 15 34 22 14 8 6 2 52 24 984

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 25 15 17 16 5 1 49 35 908
2017 Language of service - French only 0 45 13 10 9 15 8 59 24 25
2017 Language of service - Both English and French 23 25 13 15 13 8 2 54 31 1157
2014 Language of service - English only 18 28 16 14 17 6 0 49 34 791
2014 Language of service - French only 10 22 14 50 0 4 0 33 52 15
2014 Language of service - Both English and French 19 24 16 19 14 6 1 47 35 983
2011 Language of service - English only 15 24 14 18 23 5 1 41 44 913
2011 Language of service - French only 10 23 27 22 12 8 0 35 36 31
2011 Language of service - Both English and French 15 25 17 17 17 7 2 44 38 985

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 67 9 6 0 1 3 14 91 1 910
2017 Language of service - French only 34 51 3 0 3 0 9 94 3 26
2017 Language of service - Both English and French 53 16 8 4 3 4 13 82 8 1160
2014 Language of service - English only 69 11 8 1 0 2 9 90 1 793
2014 Language of service - French only 43 12 0 3 0 0 42 94 6 15
2014 Language of service - Both English and French 55 14 9 4 3 4 10 81 9 979

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 76 11 5 0 1 2 6 93 1 907
2017 Language of service - French only 42 37 3 10 3 3 3 84 13 26
2017 Language of service - Both English and French 60 19 7 5 3 4 2 83 9 1158
2014 Language of service - English only 72 12 6 1 1 4 4 92 2 793
2014 Language of service - French only 26 61 3 3 0 7 0 93 4 15
2014 Language of service - Both English and French 60 17 6 5 5 4 3 83 10 980
2011 Language of service - English only 68 15 9 1 0 2 4 89 1 915
2011 Language of service - French only 44 42 12 3 0 0 0 85 3 31
2011 Language of service - Both English and French 62 17 8 3 5 3 2 83 9 986

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 30 15 17 11 4 1 55 29 911
2017 Language of service - French only 10 45 16 14 12 3 0 57 27 26
2017 Language of service - Both English and French 24 31 15 15 9 5 1 58 25 1160
2014 Language of service - English only 19 31 17 16 13 4 0 52 30 792
2014 Language of service - French only 0 19 60 21 0 0 0 19 21 15
2014 Language of service - Both English and French 22 28 16 17 10 5 2 54 29 980
2011 Language of service - English only 15 28 16 19 20 2 0 44 40 917
2011 Language of service - French only 7 24 8 55 5 0 0 32 60 31
2011 Language of service - Both English and French 14 29 20 18 15 3 1 45 34 986

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 27 13 16 16 4 3 52 34 908
2017 Language of service - French only 8 25 18 16 17 3 13 39 39 26
2017 Language of service - Both English and French 22 28 15 16 11 5 3 54 30 1160
2014 Language of service - English only 18 27 13 17 21 4 1 47 40 792
2014 Language of service - French only 0 25 15 60 0 0 0 25 60 15
2014 Language of service - Both English and French 24 28 14 15 12 4 4 56 30 982
2011 Language of service - English only 13 23 15 20 25 2 2 38 47 917
2011 Language of service - French only 14 12 17 32 25 0 0 26 57 31
2011 Language of service - Both English and French 12 26 16 19 22 2 2 41 43 985

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 39 17 12 8 2 0 62 20 910
2017 Language of service - French only 0 48 26 20 5 0 0 48 25 26
2017 Language of service - Both English and French 23 35 20 11 7 4 0 61 18 1163

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 33 17 5 3 4 1 74 8 908
2017 Language of service - French only 11 51 10 8 9 7 6 70 19 26
2017 Language of service - Both English and French 37 34 14 6 3 5 1 75 9 1161
2014 Language of service - English only 39 32 15 6 2 5 0 75 9 794
2014 Language of service - French only 11 53 22 10 0 4 0 67 10 15
2014 Language of service - Both English and French 40 32 13 5 3 5 1 77 9 980

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 38 11 8 4 2 0 77 12 907
2017 Language of service - French only 16 59 14 3 5 3 0 77 8 26
2017 Language of service - Both English and French 41 38 11 5 2 2 0 81 7 1161
2014 Language of service - English only 38 38 12 7 3 2 0 78 10 794
2014 Language of service - French only 8 64 21 0 0 8 0 77 0 15
2014 Language of service - Both English and French 41 38 10 8 2 1 0 80 9 980
2011 Language of service - English only 26 38 16 11 8 2 0 65 19 912
2011 Language of service - French only 10 22 49 12 5 2 0 33 17 31
2011 Language of service - Both English and French 30 37 16 7 7 1 0 69 15 985

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 36 9 6 4 0 0 81 10 908
2017 Language of service - French only 17 65 6 3 5 3 0 85 9 26
2017 Language of service - Both English and French 51 35 7 5 2 1 0 86 7 1161
2014 Language of service - English only 45 35 9 6 5 0 0 80 11 790
2014 Language of service - French only 22 60 12 7 0 0 0 81 7 15
2014 Language of service - Both English and French 49 33 11 4 3 0 0 81 7 979
2011 Language of service - English only 33 34 14 10 8 1 0 68 18 913
2011 Language of service - French only 20 22 37 14 7 0 0 41 22 31
2011 Language of service - Both English and French 37 36 12 10 6 0 0 73 15 984

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 34 11 10 6 0 0 72 16 906
2017 Language of service - French only 19 57 15 0 9 0 0 76 9 26
2017 Language of service - Both English and French 45 32 11 8 4 1 0 77 12 1162
2014 Language of service - English only 37 36 11 10 6 1 0 73 16 794
2014 Language of service - French only 11 17 12 22 0 38 0 45 36 15
2014 Language of service - Both English and French 42 32 15 7 4 0 0 74 11 983
2011 Language of service - English only 30 34 16 12 8 0 0 64 20 911
2011 Language of service - French only 12 27 38 14 9 0 0 39 23 31
2011 Language of service - Both English and French 35 33 17 8 7 1 0 68 15 983

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 34 14 13 6 0 0 67 19 908
2017 Language of service - French only 19 42 27 3 9 0 0 61 12 26
2017 Language of service - Both English and French 40 36 11 8 4 1 0 76 13 1160
2014 Language of service - English only 31 35 13 13 7 0 0 66 20 794
2014 Language of service - French only 11 21 15 49 4 0 0 32 53 15
2014 Language of service - Both English and French 36 33 15 10 5 0 0 69 15 984
2011 Language of service - English only 24 33 16 16 12 0 0 57 27 911
2011 Language of service - French only 12 28 29 27 5 0 0 40 31 31
2011 Language of service - Both English and French 26 36 16 13 9 1 0 62 22 984

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 26 17 12 6 4 1 63 19 906
2017 Language of service - French only 25 56 7 4 9 0 0 81 12 26
2017 Language of service - Both English and French 40 25 16 9 6 4 1 68 16 1160
2014 Language of service - English only 37 25 16 13 6 3 1 65 19 793
2014 Language of service - French only 14 23 4 14 0 46 0 67 26 15
2014 Language of service - Both English and French 39 23 18 9 6 5 0 66 15 983
2011 Language of service - English only 35 23 16 11 9 5 1 62 21 912
2011 Language of service - French only 14 41 27 13 0 5 0 58 13 31
2011 Language of service - Both English and French 36 23 17 9 7 6 1 64 18 983
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 24 37 39 909
2017 Language of service - French only 23 58 19 26
2017 Language of service - Both English and French 31 35 34 1161
2014 Language of service - English only 19 45 36 794
2014 Language of service - French only 18 29 53 15
2014 Language of service - Both English and French 26 34 40 980
2011 Language of service - English only 18 49 33 914
2011 Language of service - French only 12 55 33 31
2011 Language of service - Both English and French 21 46 33 987

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Language of service - English only 13 18 10 15 39 4 216
2017 Language of service - Both English and French 5 20 12 13 46 4 356
2014 Language of service - English only 17 27 16 29 9999 11 163
2014 Language of service - Both English and French 3 30 12 19 9999 35 243
2011 Language of service - English only 33 26 11 18 9999 12 168
2011 Language of service - Both English and French 14 28 20 18 9999 20 208
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 22 78 904
2017 Language of service - French only 18 82 26
2017 Language of service - Both English and French 18 82 1158
2014 Language of service - English only 19 81 795
2014 Language of service - Both English and French 20 80 979

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 55 194
2017 Language of service - Both English and French 57 205
2014 Language of service - English only 57 160
2014 Language of service - Both English and French 50 177

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 52 194
2017 Language of service - Both English and French 45 205
2014 Language of service - English only 55 160
2014 Language of service - Both English and French 58 177

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 194
2017 Language of service - Both English and French 4 205
2014 Language of service - English only 8 160
2014 Language of service - Both English and French 6 177

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 194
2017 Language of service - Both English and French 6 205
2014 Language of service - English only 8 160
2014 Language of service - Both English and French 7 177

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 29 194
2017 Language of service - Both English and French 31 205
2014 Language of service - English only 26 160
2014 Language of service - Both English and French 24 177

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 194
2017 Language of service - Both English and French 3 205
2014 Language of service - English only 4 160
2014 Language of service - Both English and French 3 177

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 43 194
2017 Language of service - Both English and French 38 205
2014 Language of service - English only 35 160
2014 Language of service - Both English and French 39 177

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 39 194
2017 Language of service - Both English and French 36 205
2014 Language of service - English only 45 160
2014 Language of service - Both English and French 37 177

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 43 194
2017 Language of service - Both English and French 34 205
2014 Language of service - English only 42 160
2014 Language of service - Both English and French 30 177

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 31 194
2017 Language of service - Both English and French 39 205
2014 Language of service - English only 37 160
2014 Language of service - Both English and French 34 177

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 29 194
2017 Language of service - Both English and French 19 205
2014 Language of service - English only 35 160
2014 Language of service - Both English and French 21 177

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 58 194
2017 Language of service - Both English and French 59 205
2014 Language of service - English only 53 160
2014 Language of service - Both English and French 63 177

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 36 194
2017 Language of service - Both English and French 36 205
2014 Language of service - English only 33 160
2014 Language of service - Both English and French 30 177

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 3 194

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 16 194
2017 Language of service - Both English and French 20 205
2014 Language of service - English only 12 160
2014 Language of service - Both English and French 14 177

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 194
2017 Language of service - Both English and French 13 205
2014 Language of service - English only 16 160
2014 Language of service - Both English and French 11 177

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 45 194
2017 Language of service - Both English and French 43 205
2014 Language of service - English only 43 160
2014 Language of service - Both English and French 44 177

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 37 194
2017 Language of service - Both English and French 32 205
2014 Language of service - English only 33 160
2014 Language of service - Both English and French 33 177

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 194
2017 Language of service - Both English and French 8 205
2014 Language of service - English only 10 160
2014 Language of service - Both English and French 12 177

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 52 194
2017 Language of service - Both English and French 55 203
2014 Language of service - English only 49 160
2014 Language of service - Both English and French 57 177

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 30 194
2017 Language of service - Both English and French 26 203
2014 Language of service - English only 24 160
2014 Language of service - Both English and French 32 177

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 194
2017 Language of service - Both English and French 13 203
2014 Language of service - English only 17 160
2014 Language of service - Both English and French 11 177

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 18 194
2017 Language of service - Both English and French 13 203
2014 Language of service - English only 20 160
2014 Language of service - Both English and French 11 177

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 194
2017 Language of service - Both English and French 10 203
2014 Language of service - English only 11 160
2014 Language of service - Both English and French 8 177

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 6 194
2017 Language of service - Both English and French 6 203
2014 Language of service - English only 4 160
2014 Language of service - Both English and French 3 177

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 23 194
2017 Language of service - Both English and French 18 203
2014 Language of service - English only 19 160
2014 Language of service - Both English and French 22 177

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 15 194
2017 Language of service - Both English and French 7 203
2014 Language of service - English only 7 160
2014 Language of service - Both English and French 8 177

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 25 194
2017 Language of service - Both English and French 21 203
2014 Language of service - English only 31 160
2014 Language of service - Both English and French 19 177

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 184
2017 Language of service - Both English and French 18 188
2014 Language of service - English only 19 151
2014 Language of service - Both English and French 15 170

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 27 184
2017 Language of service - Both English and French 30 188
2014 Language of service - English only 21 151
2014 Language of service - Both English and French 30 170

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 14 184
2017 Language of service - Both English and French 15 188
2014 Language of service - English only 9 151
2014 Language of service - Both English and French 12 170

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 184
2017 Language of service - Both English and French 6 188
2014 Language of service - English only 8 151
2014 Language of service - Both English and French 10 170

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 184
2017 Language of service - Both English and French 12 188
2014 Language of service - English only 13 151
2014 Language of service - Both English and French 10 170

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 184
2017 Language of service - Both English and French 9 188
2014 Language of service - English only 8 151
2014 Language of service - Both English and French 6 170

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 5 184
2017 Language of service - Both English and French 7 188
2014 Language of service - English only 6 151
2014 Language of service - Both English and French 6 170

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 15 184
2017 Language of service - Both English and French 16 188
2014 Language of service - English only 10 151
2014 Language of service - Both English and French 6 170

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 184
2017 Language of service - Both English and French 9 188
2014 Language of service - English only 12 151
2014 Language of service - Both English and French 8 170

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 27 184
2017 Language of service - Both English and French 29 188
2014 Language of service - English only 24 151
2014 Language of service - Both English and French 21 170

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 7 184
2017 Language of service - Both English and French 10 188
2014 Language of service - English only 7 151
2014 Language of service - Both English and French 6 170

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 42 184
2017 Language of service - Both English and French 36 188
2014 Language of service - English only 41 151
2014 Language of service - Both English and French 40 170

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 184

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 62 184
2017 Language of service - Both English and French 45 188
2014 Language of service - English only 43 151
2014 Language of service - Both English and French 40 170

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 15 184
2017 Language of service - Both English and French 12 188
2014 Language of service - English only 12 151
2014 Language of service - Both English and French 15 170

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 96 4 195
2017 Language of service - Both English and French 96 4 205

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 19 19 11 10 15 7 50 26 909
2017 Language of service - French only 5 33 23 12 0 18 9 52 16 26
2017 Language of service - Both English and French 19 19 16 8 7 22 10 56 22 1160
2014 Language of service - English only 23 22 20 8 8 14 5 55 20 794
2014 Language of service - French only 7 11 15 42 0 22 3 23 56 15
2014 Language of service - Both English and French 19 18 19 8 6 21 10 53 19 979

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 28 17 9 7 7 1 64 17 906
2017 Language of service - French only 16 43 24 3 9 6 0 62 12 26
2017 Language of service - Both English and French 31 30 15 9 4 9 2 68 15 1159
2014 Language of service - English only 32 31 18 8 6 5 1 66 15 793
2014 Language of service - French only 7 18 26 42 0 7 0 27 45 15
2014 Language of service - Both English and French 30 28 19 8 3 9 3 65 13 982
2011 Language of service - English only 29 35 16 11 6 2 0 66 18 915
2011 Language of service - French only 13 49 14 14 9 0 0 62 24 31
2011 Language of service - Both English and French 31 36 15 8 5 4 0 71 14 985
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 48 8 8 5 4 3 77 14 912
2017 Language of service - French only 6 49 21 10 6 5 3 61 17 25
2017 Language of service - Both English and French 20 39 11 11 7 6 6 68 20 1161
2014 Language of service - English only 27 48 7 9 4 2 2 78 14 796
2014 Language of service - French only 4 32 26 3 0 0 35 55 5 15
2014 Language of service - Both English and French 23 45 9 9 5 5 4 75 16 980
2011 Language of service - English only 26 54 9 7 2 1 1 82 9 916
2011 Language of service - French only 22 51 19 8 0 0 0 73 8 31
2011 Language of service - Both English and French 25 50 10 8 2 1 2 78 11 986

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 21 18 16 12 17 6 42 35 910
2017 Language of service - French only 0 24 27 21 9 8 9 30 37 25
2017 Language of service - Both English and French 9 19 18 11 9 24 10 43 30 1157
2014 Language of service - English only 11 26 22 14 8 16 4 46 27 796
2014 Language of service - French only 3 19 22 0 35 22 0 27 45 15
2014 Language of service - Both English and French 9 25 19 11 6 20 10 49 24 979
2011 Language of service - English only 10 30 24 16 11 7 3 44 30 914
2011 Language of service - French only 5 22 25 35 5 8 0 30 43 31
2011 Language of service - Both English and French 8 28 21 14 8 17 4 46 28 987

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 31 12 5 3 9 4 77 10 911
2017 Language of service - French only 30 43 10 3 6 5 3 79 10 25
2017 Language of service - Both English and French 33 31 9 7 2 13 6 79 11 1161
2014 Language of service - English only 41 32 11 6 2 7 2 80 8 795
2014 Language of service - French only 10 48 7 35 0 0 0 58 35 15
2014 Language of service - Both English and French 33 30 10 6 2 11 7 78 10 980
2011 Language of service - English only 35 35 13 7 5 4 1 74 13 915
2011 Language of service - French only 15 48 15 17 5 0 0 63 22 31
2011 Language of service - Both English and French 36 35 11 6 3 6 2 78 10 986

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 30 14 8 5 12 4 69 15 907
2017 Language of service - French only 13 55 10 0 15 5 3 73 16 25
2017 Language of service - Both English and French 26 30 12 8 3 16 6 71 14 1162
2014 Language of service - English only 29 31 15 8 5 10 2 68 15 794
2014 Language of service - French only 10 44 7 0 0 4 35 89 0 15
2014 Language of service - Both English and French 27 29 11 7 3 16 7 73 13 978
2011 Language of service - English only 22 34 16 12 10 6 1 60 23 913
2011 Language of service - French only 13 44 20 12 9 2 0 58 21 31
2011 Language of service - Both English and French 26 33 15 9 5 10 2 67 16 986
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 8 92 903
2017 Language of service - Both English and French 8 92 1154
2014 Language of service - English only 7 93 796
2014 Language of service - Both English and French 7 93 978

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 44 72
2017 Language of service - Both English and French 43 90
2014 Language of service - English only 38 58
2014 Language of service - Both English and French 43 66

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 68 72
2017 Language of service - Both English and French 62 90
2014 Language of service - English only 67 58
2014 Language of service - Both English and French 64 66

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 7 72

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 72

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 72
2017 Language of service - Both English and French 6 90
2014 Language of service - English only 16 58

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 41 72
2017 Language of service - Both English and French 31 90
2014 Language of service - English only 22 58
2014 Language of service - Both English and French 32 66

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 20 72
2017 Language of service - Both English and French 18 90
2014 Language of service - English only 17 58
2014 Language of service - Both English and French 11 66

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 72
2017 Language of service - Both English and French 16 90
2014 Language of service - English only 8 58
2014 Language of service - Both English and French 20 66

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 72
2017 Language of service - Both English and French 8 90
2014 Language of service - English only 12 58
2014 Language of service - Both English and French 10 66

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 8 90

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 30 72
2017 Language of service - Both English and French 32 90
2014 Language of service - English only 37 58
2014 Language of service - Both English and French 29 66

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 48 72
2017 Language of service - Both English and French 34 90
2014 Language of service - English only 21 58
2014 Language of service - Both English and French 50 66

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 6 90

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 7 90

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 4 90
2014 Language of service - English only 8 58
2014 Language of service - Both English and French 7 66

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 15 72
2017 Language of service - Both English and French 8 90
2014 Language of service - English only 19 58
2014 Language of service - Both English and French 11 66

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 72
2017 Language of service - Both English and French 0 90

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 72
2017 Language of service - Both English and French 7 90
2014 Language of service - English only 19 58
2014 Language of service - Both English and French 11 66

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 72
2017 Language of service - Both English and French 0 90
2014 Language of service - Both English and French 0 66

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 15 72
2017 Language of service - Both English and French 30 90
2014 Language of service - English only 25 58
2014 Language of service - Both English and French 15 66

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 35 72
2017 Language of service - Both English and French 35 90
2014 Language of service - English only 22 58
2014 Language of service - Both English and French 19 67

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 72
2017 Language of service - Both English and French 19 90
2014 Language of service - English only 12 58
2014 Language of service - Both English and French 6 67

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 72
2017 Language of service - Both English and French 6 90
2014 Language of service - English only 10 58
2014 Language of service - Both English and French 7 67

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 72
2017 Language of service - Both English and French 16 90
2014 Language of service - English only 12 58
2014 Language of service - Both English and French 18 67

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 4 90
2014 Language of service - Both English and French 8 67

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 5 90

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 14 72
2017 Language of service - Both English and French 19 90
2014 Language of service - English only 18 58
2014 Language of service - Both English and French 13 67

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 72
2017 Language of service - Both English and French 11 90

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 41 72
2017 Language of service - Both English and French 41 90
2014 Language of service - English only 47 58
2014 Language of service - Both English and French 55 67

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 69
2017 Language of service - Both English and French 14 85
2014 Language of service - English only 7 56

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 24 69
2017 Language of service - Both English and French 19 85
2014 Language of service - English only 14 56
2014 Language of service - Both English and French 26 63

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 7 69
2017 Language of service - Both English and French 9 85

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 69

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 7 85

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 16 69
2017 Language of service - Both English and French 13 85
2014 Language of service - Both English and French 14 63

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 69
2017 Language of service - Both English and French 8 85

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 28 69
2017 Language of service - Both English and French 26 85
2014 Language of service - English only 30 56
2014 Language of service - Both English and French 24 63

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 69
2017 Language of service - Both English and French 9 85
2014 Language of service - English only 11 56
2014 Language of service - Both English and French 8 63

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 45 69
2017 Language of service - Both English and French 39 85
2014 Language of service - English only 42 56
2014 Language of service - Both English and French 35 63

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 65 69
2017 Language of service - Both English and French 57 85
2014 Language of service - English only 59 56
2014 Language of service - Both English and French 59 63

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 69

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 15 69
2017 Language of service - Both English and French 10 85
2014 Language of service - Both English and French 7 63

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 96 4 72
2017 Language of service - Both English and French 96 4 90

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 19 20 5 3 21 7 60 12 907
2017 Language of service - French only 10 34 15 3 5 21 12 66 12 26
2017 Language of service - Both English and French 20 19 17 4 3 27 10 62 11 1158
2014 Language of service - English only 26 21 22 4 3 20 4 62 9 792
2014 Language of service - French only 0 15 32 0 0 15 38 31 0 15
2014 Language of service - Both English and French 22 20 17 3 3 26 9 66 8 980

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 27 17 5 3 11 2 71 9 909
2017 Language of service - French only 19 37 21 8 5 6 4 61 15 26
2017 Language of service - Both English and French 34 29 16 4 2 11 3 74 8 1158
2014 Language of service - English only 36 28 19 4 4 9 1 71 9 795
2014 Language of service - French only 7 22 22 35 0 15 0 33 41 15
2014 Language of service - Both English and French 34 29 16 3 2 12 3 75 6 982
2011 Language of service - English only 37 33 16 7 3 3 1 73 10 914
2011 Language of service - French only 13 46 35 3 0 3 0 61 3 31
2011 Language of service - Both English and French 35 38 15 4 3 5 0 76 8 987
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 12 21 19 19 28 0 1 34 47 912
2017 Language of service - French only 16 5 32 16 30 0 0 22 46 26
2017 Language of service - Both English and French 11 21 22 19 27 0 0 32 47 1161

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 29 21 12 8 0 2 59 20 912
2017 Language of service - French only 17 22 20 19 17 0 5 41 38 26
2017 Language of service - Both English and French 28 28 24 13 7 0 1 56 20 1160

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 26 14 5 4 0 5 76 9 908
2017 Language of service - French only 6 19 29 17 17 0 11 28 39 26
2017 Language of service - Both English and French 42 24 18 8 4 0 5 69 12 1157

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 22 23 14 16 0 1 47 30 912
2017 Language of service - French only 6 11 28 28 24 0 4 17 54 26
2017 Language of service - Both English and French 25 25 23 14 11 0 1 51 26 1160

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 49 23 14 6 5 0 3 74 11 909
2017 Language of service - French only 33 21 21 5 3 0 17 64 10 26
2017 Language of service - Both English and French 44 27 15 5 4 0 4 74 10 1160

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 31 20 11 8 0 0 60 20 906
2017 Language of service - French only 33 34 22 6 0 0 5 71 6 26
2017 Language of service - Both English and French 30 31 18 14 7 0 0 61 21 1159

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 31 19 11 8 0 1 62 20 903
2017 Language of service - French only 19 38 27 11 5 0 0 56 17 26
2017 Language of service - Both English and French 31 30 20 12 5 0 1 62 18 1160

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 29 21 10 7 0 1 61 18 904
2017 Language of service - French only 11 28 38 14 9 0 0 39 23 26
2017 Language of service - Both English and French 34 31 18 10 5 1 2 66 15 1158

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 31 19 9 7 0 1 64 16 905
2017 Language of service - French only 14 38 28 9 12 0 0 51 20 26
2017 Language of service - Both English and French 33 32 17 13 5 0 1 65 18 1160

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 45 28 15 7 4 1 1 74 11 902
2017 Language of service - French only 16 43 15 17 9 0 0 59 26 26
2017 Language of service - Both English and French 40 32 17 6 3 0 2 73 9 1157

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 56 23 13 6 1 0 1 80 7 909
2017 Language of service - French only 34 38 23 5 0 0 0 72 5 26
2017 Language of service - Both English and French 55 25 12 5 2 0 1 81 7 1159

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 71 15 6 4 3 0 1 86 7 913
2017 Language of service - French only 56 17 9 3 9 0 5 77 13 26
2017 Language of service - Both English and French 70 14 7 4 2 0 2 86 6 1160

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 33 16 6 3 0 1 75 9 910
2017 Language of service - French only 42 27 23 3 5 0 0 69 9 26
2017 Language of service - Both English and French 46 32 13 5 2 0 1 80 7 1162

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 54 21 12 7 5 0 1 75 12 909
2017 Language of service - French only 67 16 0 11 7 0 0 83 17 26
2017 Language of service - Both English and French 55 24 10 7 3 0 1 80 10 1161

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 56 15 6 2 2 0 19 87 5 904
2017 Language of service - French only 37 20 10 0 5 0 28 79 8 26
2017 Language of service - Both English and French 57 14 5 2 1 0 20 89 4 1159

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 29 13 3 3 1 1 80 6 906
2017 Language of service - French only 46 23 9 11 0 0 12 78 12 26
2017 Language of service - Both English and French 51 29 12 4 2 0 2 81 6 1156

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 47 22 11 8 10 0 2 70 19 912
2017 Language of service - French only 39 17 21 14 6 0 4 57 21 26
2017 Language of service - Both English and French 48 20 12 8 10 0 2 70 18 1161

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 52 30 11 3 3 0 1 83 5 910
2017 Language of service - French only 45 30 11 9 0 0 6 80 9 26
2017 Language of service - Both English and French 51 30 10 4 2 0 2 84 6 1158

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 29 34 13 7 1 0 46 20 911
2017 Language of service - French only 8 25 46 15 6 0 0 33 21 26
2017 Language of service - Both English and French 14 34 34 11 5 0 0 49 16 1161

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 20 37 22 10 1 1 32 30 908
2017 Language of service - French only 3 6 41 33 11 0 5 47 10 26
2017 Language of service - Both English and French 8 20 37 23 12 0 0 35 28 1156

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 30 21 15 14 4 1 48 30 909
2017 Language of service - French only 8 42 19 9 11 6 5 56 23 26
2017 Language of service - Both English and French 15 34 22 14 10 5 1 51 26 1159

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 32 19 18 10 3 0 52 29 910
2017 Language of service - French only 11 48 21 11 5 4 0 61 17 26
2017 Language of service - Both English and French 21 39 15 16 8 2 0 61 25 1162
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 15 85 907
2017 Language of service - Both English and French 13 87 1156
2014 Language of service - English only 14 86 793
2014 Language of service - French only 0 100 15
2014 Language of service - Both English and French 12 88 980

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 71 29 128
2017 Language of service - Both English and French 76 24 153
2014 Language of service - English only 77 23 106
2014 Language of service - Both English and French 81 19 114

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 47 33 6 9 4 0 1 81 13 92
2017 Language of service - Both English and French 49 34 5 6 4 0 2 85 10 116
2014 Language of service - English only 63 29 2 3 2 2 0 93 5 79
2014 Language of service - Both English and French 41 48 3 6 2 0 0 89 8 92
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 22 23 16 22 3 0 15 85 911
2017 Language of service - French only 6 19 43 9 20 3 0 6 94 26
2017 Language of service - Both English and French 11 23 26 15 22 2 0 11 89 1161

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 32 739
2017 Language of service - French only 25 23
2017 Language of service - Both English and French 31 978

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 34 739
2017 Language of service - French only 33 23
2017 Language of service - Both English and French 40 978

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 16 739
2017 Language of service - French only 16 23
2017 Language of service - Both English and French 23 978

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 66 739
2017 Language of service - French only 40 23
2017 Language of service - Both English and French 65 978

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 2 739
2017 Language of service - French only 3 23
2017 Language of service - Both English and French 4 978

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 32 739
2017 Language of service - French only 45 23
2017 Language of service - Both English and French 33 978

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Language of service - English only 4 40 17 13 4 22 707
2017 Language of service - French only 0 47 19 10 7 17 22
2017 Language of service - Both English and French 6 42 19 9 4 21 954

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 22 15 20 24 1 4 39 46 745
2017 Language of service - French only 6 21 33 24 12 0 4 28 38 23
2017 Language of service - Both English and French 13 26 14 16 24 2 5 41 44 989

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 4 10 14 20 42 4 6 16 69 743
2017 Language of service - French only 6 21 11 21 42 0 0 26 62 23
2017 Language of service - Both English and French 4 11 12 16 43 4 10 17 69 985
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