2017 Public Service Employee Survey Results for Parks Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 50 5 10 3 0 0 82 13 2107
2017 Does not provide services to public 35 49 4 9 3 0 0 84 12 1985
2014 Provides services to public 27 52 5 12 4 0 0 79 16 1791
2014 Does not provide services to public 31 51 4 11 3 0 0 82 14 1564
2011 Provides services to public 25 48 5 16 6 0 0 73 22 1946
2011 Does not provide services to public 35 47 4 10 4 0 0 82 14 1915

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 20 4 3 1 1 1 92 4 2105
2017 Does not provide services to public 74 19 3 2 0 0 1 94 3 1984
2014 Provides services to public 71 20 4 3 1 1 1 92 4 1793
2014 Does not provide services to public 70 22 4 2 1 0 1 93 3 1564
2011 Provides services to public 66 23 5 3 2 0 2 90 5 1946
2011 Does not provide services to public 72 19 3 2 1 1 2 94 3 1914

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 17 3 3 2 0 2 91 5 2107
2017 Does not provide services to public 70 18 4 5 2 0 1 89 6 1983
2014 Provides services to public 73 15 4 3 2 0 2 90 6 1794
2014 Does not provide services to public 64 23 5 5 2 0 2 88 7 1563
2011 Provides services to public 69 17 4 4 2 0 4 89 6 1945
2011 Does not provide services to public 68 17 4 5 2 0 3 88 8 1917

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 35 6 11 6 0 0 77 17 2107
2017 Does not provide services to public 42 35 6 12 5 0 0 77 17 1981
2014 Provides services to public 42 33 7 13 5 0 0 75 18 1793
2014 Does not provide services to public 42 35 7 11 5 0 1 77 16 1564
2011 Provides services to public 35 35 9 12 7 0 1 71 20 1944
2011 Does not provide services to public 41 38 6 9 6 0 1 79 14 1916

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 39 11 16 7 0 0 67 22 2106
2017 Does not provide services to public 27 40 11 15 7 0 0 67 22 1984
2014 Provides services to public 23 41 11 18 7 0 0 64 25 1795
2014 Does not provide services to public 21 39 13 19 8 0 0 60 27 1562
2011 Provides services to public 25 38 12 16 8 0 1 63 24 1943
2011 Does not provide services to public 24 41 14 13 6 0 1 66 20 1912

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 34 8 5 3 0 0 84 8 2106
2017 Does not provide services to public 52 36 7 4 1 0 0 88 5 1981
2014 Provides services to public 50 36 8 4 2 0 0 87 6 1794
2014 Does not provide services to public 50 36 7 5 2 0 0 86 7 1562
2011 Provides services to public 50 34 8 6 2 0 0 84 8 1944
2011 Does not provide services to public 53 32 8 4 2 0 0 86 6 1915

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 33 6 4 2 0 0 87 7 2104
2017 Does not provide services to public 55 35 5 4 1 0 0 89 6 1981
2014 Provides services to public 55 32 6 5 2 0 0 87 7 1796
2014 Does not provide services to public 52 35 6 5 1 0 0 88 6 1562
2011 Provides services to public 51 36 7 4 2 0 0 87 6 1945
2011 Does not provide services to public 55 35 5 4 2 0 0 90 6 1913

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 36 7 8 3 0 0 82 11 2102
2017 Does not provide services to public 51 36 6 5 2 0 0 87 7 1974
2014 Provides services to public 43 39 7 8 3 0 0 82 11 1795
2014 Does not provide services to public 47 39 6 5 2 0 0 86 7 1564

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 33 11 10 6 0 1 72 17 2104
2017 Does not provide services to public 44 33 10 8 4 0 0 78 12 1980
2014 Provides services to public 37 33 13 10 5 0 1 71 16 1795
2014 Does not provide services to public 39 34 11 10 4 0 2 74 14 1564
2011 Provides services to public 33 36 12 11 8 0 0 70 19 1945
2011 Does not provide services to public 40 38 10 7 4 1 1 79 11 1917

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 27 11 12 10 1 4 66 23 2104
2017 Does not provide services to public 35 27 10 10 9 1 7 68 21 1981
2014 Provides services to public 36 28 9 14 10 1 2 66 24 1795
2014 Does not provide services to public 33 29 8 13 9 1 7 68 24 1564
2011 Provides services to public 33 28 7 14 13 1 4 64 28 1943
2011 Does not provide services to public 36 25 8 12 13 1 5 64 27 1917

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 41 7 6 3 0 0 83 9 2105
2017 Does not provide services to public 40 44 8 5 2 0 0 84 8 1983
2014 Provides services to public 43 41 8 5 3 0 0 85 7 1794
2014 Does not provide services to public 35 46 9 8 2 0 0 81 10 1564
2011 Provides services to public 44 37 8 7 3 0 0 81 10 1944
2011 Does not provide services to public 42 40 8 7 3 0 0 82 10 1914

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 34 13 14 9 0 0 64 23 2102
2017 Does not provide services to public 30 40 13 10 6 0 0 71 16 1983
2014 Provides services to public 25 37 13 16 8 0 0 62 24 1794
2014 Does not provide services to public 27 38 13 14 7 0 0 65 21 1564
2011 Provides services to public 22 35 15 16 11 1 0 57 28 1946
2011 Does not provide services to public 23 40 14 14 9 0 0 63 23 1915

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 42 11 11 5 0 0 73 16 2103
2017 Does not provide services to public 29 44 11 11 5 0 0 73 16 1981

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 9 6 3 0 0 81 9 2102
2017 Does not provide services to public 44 40 9 5 2 0 0 84 7 1979
2014 Provides services to public 43 37 10 7 2 1 0 81 9 1790
2014 Does not provide services to public 41 40 12 5 2 1 0 82 7 1562
2011 Provides services to public 39 37 11 7 4 1 0 77 11 1945
2011 Does not provide services to public 41 41 9 5 2 1 0 83 8 1912

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 35 14 12 8 0 0 67 19 2103
2017 Does not provide services to public 33 40 12 9 6 0 0 73 15 1980

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 32 7 2 1 0 0 90 3 2100
2017 Does not provide services to public 58 32 7 2 1 0 0 90 3 1980
2014 Provides services to public 68 26 4 1 0 0 0 94 2 1792
2014 Does not provide services to public 64 28 6 2 0 0 0 92 2 1563
2011 Provides services to public 67 25 5 1 1 0 0 92 3 1945
2011 Does not provide services to public 66 26 6 2 1 0 0 92 3 1916

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 40 10 14 7 0 0 68 22 2100
2017 Does not provide services to public 34 43 9 10 4 0 0 77 14 1978
2014 Provides services to public 22 42 13 14 9 0 0 64 23 1793
2014 Does not provide services to public 25 45 12 12 6 1 0 70 18 1563
2011 Provides services to public 26 39 11 13 11 0 0 65 24 1945
2011 Does not provide services to public 32 42 9 12 5 0 0 74 17 1916

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 35 12 11 6 0 0 71 17 2100
2017 Does not provide services to public 38 37 13 8 4 0 0 75 12 1977
2014 Provides services to public 33 36 13 12 6 0 0 69 18 1794
2014 Does not provide services to public 33 40 13 10 5 0 0 73 14 1564

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 39 12 9 5 0 0 75 14 2099
2017 Does not provide services to public 33 40 13 9 4 0 0 74 14 1978
2014 Provides services to public 32 42 12 10 5 0 0 74 15 1793
2014 Does not provide services to public 30 39 17 9 4 0 1 70 13 1564
2011 Provides services to public 33 39 12 10 5 0 0 72 16 1943
2011 Does not provide services to public 33 42 13 7 4 1 0 76 11 1914

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 35 7 4 2 0 0 87 6 2097
2017 Does not provide services to public 50 37 7 4 1 0 0 87 6 1975
2014 Provides services to public 53 35 7 3 1 0 0 88 4 1793
2014 Does not provide services to public 46 38 10 4 1 0 0 85 6 1563
2011 Provides services to public 52 35 7 4 2 0 0 88 5 1946
2011 Does not provide services to public 48 39 7 4 2 0 0 87 6 1918

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 33 16 6 3 0 1 75 10 2106
2017 Does not provide services to public 32 35 18 8 6 0 1 68 14 1984
2014 Provides services to public 38 31 18 8 4 0 1 70 12 1793
2014 Does not provide services to public 27 34 22 10 6 0 0 62 16 1564
2011 Provides services to public 34 31 19 9 6 0 1 66 15 1940
2011 Does not provide services to public 25 34 23 12 6 0 1 60 18 1915

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 21 34 20 14 1 4 35 30 2090
2017 Does not provide services to public 9 24 39 17 8 0 2 26 34 1976
2014 Provides services to public 10 24 34 19 9 1 2 29 35 1785
2014 Does not provide services to public 11 32 35 15 5 1 1 21 44 1558
2011 Provides services to public 12 27 34 16 8 1 3 25 40 1932
2011 Does not provide services to public 11 31 37 14 4 1 2 19 43 1911

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 19 25 19 20 3 4 42 31 2085
2017 Does not provide services to public 8 16 31 23 17 3 3 42 25 1973
2014 Provides services to public 13 22 29 18 14 2 3 33 37 1788
2014 Does not provide services to public 11 25 32 18 11 2 2 30 37 1557
2011 Provides services to public 15 24 28 17 11 2 3 30 41 1925
2011 Does not provide services to public 13 22 28 21 11 2 3 34 36 1911

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 24 26 14 12 3 6 29 42 2086
2017 Does not provide services to public 14 25 31 16 9 2 3 27 41 1976
2014 Provides services to public 17 25 28 15 9 3 4 26 44 1786
2014 Does not provide services to public 20 28 29 14 6 1 2 21 49 1558
2011 Provides services to public 18 27 28 13 7 3 4 21 49 1930
2011 Does not provide services to public 17 26 32 16 5 1 3 22 45 1909

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 9 22 30 26 2 8 61 14 2077
2017 Does not provide services to public 5 12 32 31 17 1 2 50 18 1966
2014 Provides services to public 4 9 26 32 22 2 5 58 14 1784
2014 Does not provide services to public 7 16 34 27 14 1 1 41 24 1551
2011 Provides services to public 7 14 31 25 16 1 6 44 23 1917
2011 Does not provide services to public 7 16 37 27 9 1 2 37 24 1907

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 19 25 18 18 2 5 39 34 2091
2017 Does not provide services to public 14 21 26 19 14 2 4 35 37 1971
2014 Provides services to public 21 26 25 12 11 1 3 24 49 1789
2014 Does not provide services to public 25 27 24 11 9 1 2 21 54 1560
2011 Provides services to public 28 27 22 11 7 1 3 19 58 1931
2011 Does not provide services to public 23 29 26 12 5 1 3 18 55 1910

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 16 23 20 20 5 6 45 29 2092
2017 Does not provide services to public 8 14 27 23 19 3 6 46 25 1972
2014 Provides services to public 9 20 26 22 16 3 4 41 31 1786
2014 Does not provide services to public 11 18 28 20 14 3 6 37 32 1557
2011 Provides services to public 8 18 28 23 16 2 6 42 28 1926
2011 Does not provide services to public 8 16 25 28 15 2 6 47 26 1910

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 19 28 14 15 4 7 33 36 2092
2017 Does not provide services to public 11 23 31 16 11 4 4 29 38 1975
2014 Provides services to public 13 21 32 14 12 3 5 28 37 1785
2014 Does not provide services to public 17 26 31 13 7 3 3 22 45 1560
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 11 5 3 3 0 8 88 6 2107
2017 Does not provide services to public 72 14 5 3 2 0 4 90 5 1981
2014 Provides services to public 74 9 5 3 2 1 6 89 6 1799
2014 Does not provide services to public 71 14 4 4 2 0 3 89 7 1566
2011 Provides services to public 70 12 6 3 4 0 5 87 7 1945
2011 Does not provide services to public 72 12 5 3 3 0 4 89 6 1915

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 32 15 15 11 3 2 56 28 2105
2017 Does not provide services to public 24 32 16 11 8 5 4 61 22 1981
2014 Provides services to public 26 33 15 12 8 3 3 63 21 1800
2014 Does not provide services to public 26 33 15 13 6 3 3 63 21 1566

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 32 10 13 9 0 0 69 22 2101
2017 Does not provide services to public 41 33 9 9 7 1 0 75 16 1982
2014 Provides services to public 38 30 10 13 8 1 0 69 21 1799
2014 Does not provide services to public 39 34 10 10 6 1 0 74 16 1566

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 36 10 17 8 0 0 65 25 2106
2017 Does not provide services to public 33 40 10 11 5 1 0 73 16 1984
2014 Provides services to public 27 38 11 17 7 1 0 65 24 1797
2014 Does not provide services to public 29 42 9 13 5 2 1 73 18 1565
2011 Provides services to public 24 35 12 18 10 1 0 59 28 1944
2011 Does not provide services to public 30 38 10 14 6 1 1 69 20 1916

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 29 12 15 10 8 1 60 27 2106
2017 Does not provide services to public 29 32 11 11 7 8 1 68 20 1984
2014 Provides services to public 27 31 12 16 10 4 0 60 27 1799
2014 Does not provide services to public 30 31 12 13 7 5 1 65 21 1567
2011 Provides services to public 22 27 14 18 15 3 0 51 34 1944
2011 Does not provide services to public 33 28 12 13 8 4 1 65 23 1914

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 22 16 23 16 10 2 37 44 2104
2017 Does not provide services to public 10 23 18 18 12 15 3 41 37 1982
2014 Provides services to public 13 23 16 22 17 8 2 39 43 1799
2014 Does not provide services to public 10 22 21 21 12 12 3 37 38 1566

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 42 9 10 4 0 0 77 14 2105
2017 Does not provide services to public 43 39 7 8 3 0 0 82 11 1980
2014 Provides services to public 35 44 10 9 3 0 0 79 11 1797
2014 Does not provide services to public 40 41 8 7 3 0 0 81 10 1566
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 33 11 11 9 0 1 69 20 2105
2017 Does not provide services to public 39 36 10 9 6 0 0 75 15 1980
2014 Provides services to public 38 33 12 9 7 0 0 71 16 1797
2014 Does not provide services to public 37 36 11 10 5 1 0 73 16 1565
2011 Provides services to public 31 34 13 11 10 0 0 66 21 1945
2011 Does not provide services to public 32 39 12 10 6 0 0 72 16 1916

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 30 10 7 6 1 0 77 13 2106
2017 Does not provide services to public 48 31 10 6 4 1 0 80 10 1983
2014 Provides services to public 47 29 10 8 5 1 0 77 13 1798
2014 Does not provide services to public 46 30 10 8 4 1 1 78 12 1565
2011 Provides services to public 38 31 12 9 8 1 0 70 18 1946
2011 Does not provide services to public 43 31 12 8 5 2 0 75 13 1917

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 31 9 10 7 0 0 74 16 2108
2017 Does not provide services to public 44 34 8 8 5 0 1 79 13 1982
2014 Provides services to public 43 32 10 9 5 0 0 76 14 1794
2014 Does not provide services to public 40 35 10 9 5 1 0 76 14 1565
2011 Provides services to public 35 33 10 12 10 1 0 69 21 1944
2011 Does not provide services to public 38 34 10 11 6 1 0 72 17 1915

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 10 3 2 3 0 3 92 4 2103
2017 Does not provide services to public 83 9 2 2 1 0 3 95 3 1984
2014 Provides services to public 80 9 3 2 2 0 3 92 5 1797
2014 Does not provide services to public 79 10 3 1 3 0 4 93 4 1566
2011 Provides services to public 77 9 4 2 3 0 4 90 5 1943
2011 Does not provide services to public 79 8 4 1 2 0 4 92 3 1917

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 25 8 6 6 3 9 77 13 2099
2017 Does not provide services to public 56 23 7 4 3 2 5 85 8 1983
2014 Provides services to public 46 24 10 5 5 2 9 79 11 1797
2014 Does not provide services to public 51 26 9 4 3 3 5 84 7 1566
2011 Provides services to public 39 27 11 8 8 2 6 71 17 1945
2011 Does not provide services to public 46 29 8 6 5 3 4 80 11 1915

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 28 8 7 6 1 0 79 13 2103
2017 Does not provide services to public 58 26 7 4 4 0 0 85 8 1980

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 25 9 4 5 1 0 82 9 2105
2017 Does not provide services to public 59 25 8 3 3 1 0 85 6 1982

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 28 10 8 7 0 0 75 16 2103
2017 Does not provide services to public 53 27 8 6 5 0 0 81 11 1982
2014 Provides services to public 46 30 10 7 6 0 0 76 13 1796
2014 Does not provide services to public 47 31 9 7 4 0 0 79 11 1565
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 36 16 14 7 1 3 61 22 570
2017 Does not provide services to public 22 36 17 11 5 3 6 64 17 593
2014 Provides services to public 22 39 14 12 7 4 2 65 20 520
2014 Does not provide services to public 25 38 15 10 5 2 5 68 16 543

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 30 13 11 6 6 1 67 19 2103
2017 Does not provide services to public 34 34 13 9 5 6 0 72 14 1984
2014 Provides services to public 29 33 13 11 9 5 1 66 21 1793
2014 Does not provide services to public 27 34 17 11 5 5 0 65 17 1566
2011 Provides services to public 18 27 20 16 14 5 0 47 32 1940
2011 Does not provide services to public 21 32 18 14 8 6 0 57 23 1915

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 14 15 9 3 0 61 25 2100
2017 Does not provide services to public 29 35 14 12 7 2 0 66 19 1984
2014 Provides services to public 26 29 15 15 13 2 0 56 28 1792
2014 Does not provide services to public 23 33 18 14 8 3 0 59 22 1565
2011 Provides services to public 18 25 18 18 19 2 0 44 38 1942
2011 Does not provide services to public 21 31 18 15 13 1 0 53 29 1913

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 28 16 18 11 6 1 51 31 2100
2017 Does not provide services to public 19 33 19 15 8 5 1 56 24 1982
2014 Provides services to public 16 32 16 19 13 4 0 49 34 1792
2014 Does not provide services to public 14 34 18 19 9 5 1 51 30 1564
2011 Provides services to public 9 25 19 24 19 4 0 35 45 1940
2011 Does not provide services to public 9 34 19 20 14 4 0 45 36 1915

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 25 15 14 14 7 0 54 31 2104
2017 Does not provide services to public 23 30 16 13 11 6 0 57 26 1984
2014 Provides services to public 19 25 17 16 17 7 0 47 35 1790
2014 Does not provide services to public 17 29 18 17 11 7 0 50 30 1563
2011 Provides services to public 12 24 18 18 19 7 0 39 41 1941
2011 Does not provide services to public 16 30 18 15 13 8 0 50 31 1915

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 31 14 19 13 4 0 52 33 2103
2017 Does not provide services to public 19 35 16 16 10 4 0 56 27 1985
2014 Provides services to public 16 32 17 19 14 3 0 49 34 1790
2014 Does not provide services to public 14 33 16 22 11 3 0 49 34 1564
2011 Provides services to public 11 29 16 23 19 2 0 41 43 1939
2011 Does not provide services to public 10 35 17 21 13 2 0 47 35 1913
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 40 13 9 4 1 0 73 13 2101
2017 Does not provide services to public 31 42 14 8 4 1 0 74 12 1983
2014 Provides services to public 28 40 15 11 6 1 0 68 17 1791
2014 Does not provide services to public 28 44 15 9 3 1 0 73 12 1563
2011 Provides services to public 27 41 14 11 6 1 0 69 18 1946
2011 Does not provide services to public 35 38 14 9 4 1 0 73 13 1917

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 42 9 5 1 2 0 84 7 2095
2017 Does not provide services to public 44 40 9 3 1 2 0 86 5 1981
2014 Provides services to public 39 43 10 5 2 2 0 83 7 1792
2014 Does not provide services to public 42 40 10 4 1 2 0 85 5 1562
2011 Provides services to public 35 40 11 9 3 1 0 77 12 1943
2011 Does not provide services to public 40 40 11 4 2 2 0 83 7 1918

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 12 11 6 4 1 70 17 2096
2017 Does not provide services to public 35 35 12 8 5 3 1 74 13 1983
2014 Provides services to public 32 38 11 9 6 3 1 73 16 1790
2014 Does not provide services to public 35 38 10 8 4 4 1 76 13 1562
2011 Provides services to public 30 36 13 11 6 3 1 69 18 1941
2011 Does not provide services to public 37 35 10 8 6 3 1 74 15 1918

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 32 19 14 7 4 2 58 22 2095
2017 Does not provide services to public 21 35 18 13 7 5 1 59 21 1984
2014 Provides services to public 17 31 23 16 7 4 1 51 24 1791
2014 Does not provide services to public 16 33 25 14 6 5 1 53 21 1563
2011 Provides services to public 13 34 24 13 9 5 1 51 23 1941
2011 Does not provide services to public 16 34 24 12 7 5 1 54 21 1913

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 25 14 16 14 7 2 52 33 2098
2017 Does not provide services to public 19 25 17 15 12 10 3 50 30 1983
2014 Provides services to public 19 26 16 17 15 6 1 48 35 1793
2014 Does not provide services to public 16 28 17 16 12 8 3 49 32 1562
2011 Provides services to public 15 24 16 18 20 6 1 42 41 1941
2011 Does not provide services to public 17 26 16 16 13 9 2 49 33 1912

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 13 7 2 2 3 13 86 5 2104
2017 Does not provide services to public 64 19 5 3 2 1 6 89 5 1985
2014 Provides services to public 61 13 8 3 2 3 10 85 6 1791
2014 Does not provide services to public 63 17 7 4 1 2 6 87 5 1565

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 15 6 3 2 3 3 88 6 2099
2017 Does not provide services to public 69 17 6 1 1 3 3 92 2 1983
2014 Provides services to public 65 15 6 3 3 4 4 87 6 1792
2014 Does not provide services to public 64 19 5 2 1 4 5 91 3 1564
2011 Provides services to public 65 17 9 2 3 2 3 86 5 1943
2011 Does not provide services to public 68 17 7 2 1 2 3 90 3 1910

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 30 15 16 10 4 1 57 27 2105
2017 Does not provide services to public 22 36 17 14 7 4 1 61 22 1983
2014 Provides services to public 20 30 17 17 11 4 1 53 29 1791
2014 Does not provide services to public 18 34 16 16 10 4 2 55 28 1564
2011 Provides services to public 14 28 18 19 17 2 1 44 38 1945
2011 Does not provide services to public 17 35 18 16 12 1 0 53 29 1914

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 27 14 16 14 4 3 53 32 2102
2017 Does not provide services to public 20 30 15 16 13 3 3 53 31 1982
2014 Provides services to public 21 27 13 16 16 4 2 52 34 1793
2014 Does not provide services to public 17 29 14 16 15 3 6 51 34 1563
2011 Provides services to public 13 24 15 20 24 2 2 39 45 1944
2011 Does not provide services to public 13 29 16 18 20 3 2 44 40 1912

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 37 19 12 7 3 0 61 20 2106
2017 Does not provide services to public 25 41 17 10 4 3 0 68 14 1983

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 15 5 3 5 1 75 9 2103
2017 Does not provide services to public 39 36 14 4 2 5 1 79 6 1982
2014 Provides services to public 40 32 14 6 3 5 1 76 9 1793
2014 Does not provide services to public 36 39 13 4 2 6 0 80 6 1564

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 38 11 6 3 2 0 79 9 2102
2017 Does not provide services to public 39 42 10 5 2 2 0 83 7 1981
2014 Provides services to public 39 38 11 7 2 2 0 79 10 1793
2014 Does not provide services to public 37 42 11 6 2 2 0 81 8 1564
2011 Provides services to public 28 37 17 9 7 1 0 66 17 1940
2011 Does not provide services to public 31 42 14 6 4 3 0 75 11 1915

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 36 8 5 3 0 0 83 8 2102
2017 Does not provide services to public 49 36 8 5 2 0 0 85 7 1983
2014 Provides services to public 47 34 10 5 4 0 0 81 9 1788
2014 Does not provide services to public 47 37 10 5 2 0 0 84 7 1562
2011 Provides services to public 35 35 13 10 7 1 0 70 17 1940
2011 Does not provide services to public 38 38 11 8 5 0 0 77 13 1911

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 33 11 9 5 1 0 75 14 2102
2017 Does not provide services to public 46 31 13 7 3 0 0 76 10 1979
2014 Provides services to public 39 33 13 9 5 1 0 73 14 1796
2014 Does not provide services to public 37 37 13 9 3 1 0 74 13 1561
2011 Provides services to public 32 33 17 10 8 1 0 65 18 1938
2011 Does not provide services to public 38 33 15 10 4 1 0 71 14 1913

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 35 12 10 5 0 0 72 15 2102
2017 Does not provide services to public 41 35 12 8 4 0 0 76 12 1980
2014 Provides services to public 34 34 14 12 6 0 0 68 18 1797
2014 Does not provide services to public 33 40 13 11 4 0 0 73 15 1564
2011 Provides services to public 25 34 16 15 10 1 0 59 25 1939
2011 Does not provide services to public 32 35 14 12 6 0 0 68 18 1913

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 25 16 10 6 4 1 66 17 2100
2017 Does not provide services to public 42 25 16 8 5 3 1 70 14 1983
2014 Provides services to public 38 24 17 10 6 5 0 66 17 1795
2014 Does not provide services to public 37 28 16 10 4 4 0 68 15 1564
2011 Provides services to public 35 23 17 10 8 5 1 63 19 1939
2011 Does not provide services to public 40 25 14 10 7 4 1 67 18 1914
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 28 36 36 2103
2017 Does not provide services to public 27 40 34 1980
2014 Provides services to public 23 39 38 1793
2014 Does not provide services to public 25 40 35 1564
2011 Provides services to public 20 48 33 1944
2011 Does not provide services to public 21 49 30 1916

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 8 19 11 14 43 4 579
2017 Does not provide services to public 15 24 13 6 35 7 519
2014 Provides services to public 8 29 14 23 9999 27 411
2014 Does not provide services to public 16 33 15 11 9999 24 367
2011 Provides services to public 22 27 16 18 9999 16 381
2011 Does not provide services to public 30 27 20 11 9999 12 403
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 2093
2017 Does not provide services to public 16 84 1980
2014 Provides services to public 20 80 1793
2014 Does not provide services to public 17 83 1566

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 405
2017 Does not provide services to public 52 302
2014 Provides services to public 52 339
2014 Does not provide services to public 53 259

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 405
2017 Does not provide services to public 57 302
2014 Provides services to public 57 339
2014 Does not provide services to public 53 259

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 405
2017 Does not provide services to public 11 302
2014 Provides services to public 7 339
2014 Does not provide services to public 11 259

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 405
2017 Does not provide services to public 4 302
2014 Provides services to public 7 339
2014 Does not provide services to public 4 259

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 405
2017 Does not provide services to public 9 302
2014 Provides services to public 24 339
2014 Does not provide services to public 9 259

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 405
2017 Does not provide services to public 6 302
2014 Provides services to public 3 339
2014 Does not provide services to public 2 259

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 405
2017 Does not provide services to public 40 302
2014 Provides services to public 36 339
2014 Does not provide services to public 41 260

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 405
2017 Does not provide services to public 42 302
2014 Provides services to public 42 339
2014 Does not provide services to public 36 260

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 405
2017 Does not provide services to public 42 302
2014 Provides services to public 35 339
2014 Does not provide services to public 37 260

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 405
2017 Does not provide services to public 38 302
2014 Provides services to public 37 339
2014 Does not provide services to public 36 260

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 405
2017 Does not provide services to public 30 302
2014 Provides services to public 27 339
2014 Does not provide services to public 35 260

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 405
2017 Does not provide services to public 51 302
2014 Provides services to public 59 339
2014 Does not provide services to public 55 260

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 405
2017 Does not provide services to public 29 302
2014 Provides services to public 30 339
2014 Does not provide services to public 29 260

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 405
2014 Provides services to public 1 339

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 405
2017 Does not provide services to public 9 302
2014 Provides services to public 13 339
2014 Does not provide services to public 7 260

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 405
2017 Does not provide services to public 11 302
2014 Provides services to public 13 339
2014 Does not provide services to public 11 260

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 405
2017 Does not provide services to public 36 302
2014 Provides services to public 45 339
2014 Does not provide services to public 38 260

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 405
2017 Does not provide services to public 27 302
2014 Provides services to public 32 339
2014 Does not provide services to public 25 260

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 405
2017 Does not provide services to public 11 302
2014 Provides services to public 11 339
2014 Does not provide services to public 13 260

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 403
2017 Does not provide services to public 52 302
2014 Provides services to public 52 339
2014 Does not provide services to public 57 260

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 403
2017 Does not provide services to public 29 302
2014 Provides services to public 27 339
2014 Does not provide services to public 34 260

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 403
2017 Does not provide services to public 17 302
2014 Provides services to public 13 339
2014 Does not provide services to public 17 260

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 403
2017 Does not provide services to public 17 302
2014 Provides services to public 14 339
2014 Does not provide services to public 14 260

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 403
2017 Does not provide services to public 12 302
2014 Provides services to public 9 339
2014 Does not provide services to public 11 260

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 403
2017 Does not provide services to public 7 302
2014 Provides services to public 3 339
2014 Does not provide services to public 3 260

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 403
2017 Does not provide services to public 11 302
2014 Provides services to public 20 339
2014 Does not provide services to public 17 260

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 403
2017 Does not provide services to public 12 302
2014 Provides services to public 9 339
2014 Does not provide services to public 8 260

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 403
2017 Does not provide services to public 26 302
2014 Provides services to public 24 339
2014 Does not provide services to public 23 260

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 378
2017 Does not provide services to public 11 282
2014 Provides services to public 17 323
2014 Does not provide services to public 14 248

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 378
2017 Does not provide services to public 18 282
2014 Provides services to public 28 323
2014 Does not provide services to public 19 248

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 378
2017 Does not provide services to public 9 282
2014 Provides services to public 10 323
2014 Does not provide services to public 8 248

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 378
2017 Does not provide services to public 8 282
2014 Provides services to public 9 323
2014 Does not provide services to public 8 248

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 378
2017 Does not provide services to public 11 282
2014 Provides services to public 11 323
2014 Does not provide services to public 6 248

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 378
2017 Does not provide services to public 7 282
2014 Provides services to public 7 323
2014 Does not provide services to public 10 248

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 378
2017 Does not provide services to public 11 282
2014 Provides services to public 6 323
2014 Does not provide services to public 7 248

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 378
2017 Does not provide services to public 10 282
2014 Provides services to public 10 323
2014 Does not provide services to public 10 248

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 378
2017 Does not provide services to public 10 282
2014 Provides services to public 10 323
2014 Does not provide services to public 8 248

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 378
2017 Does not provide services to public 21 282
2014 Provides services to public 21 323
2014 Does not provide services to public 18 248

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 378
2017 Does not provide services to public 5 282
2014 Provides services to public 6 323
2014 Does not provide services to public 6 248

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 378
2017 Does not provide services to public 41 282
2014 Provides services to public 40 323
2014 Does not provide services to public 40 248

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 282
2014 Provides services to public 2 323

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 378
2017 Does not provide services to public 48 282
2014 Provides services to public 43 323
2014 Does not provide services to public 52 248

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 378
2017 Does not provide services to public 13 282
2014 Provides services to public 15 323
2014 Does not provide services to public 19 248

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 96 4 406
2017 Does not provide services to public 91 9 301

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 19 17 9 8 19 8 53 24 2102
2017 Does not provide services to public 16 19 17 8 6 24 9 53 21 1981
2014 Provides services to public 21 20 19 8 7 17 7 54 20 1792
2014 Does not provide services to public 15 22 18 8 6 24 7 55 20 1564

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 29 16 9 5 8 2 66 16 2098
2017 Does not provide services to public 28 31 17 8 5 10 1 67 14 1983
2014 Provides services to public 30 29 19 8 4 7 2 65 14 1794
2014 Does not provide services to public 26 34 16 6 4 13 1 69 12 1566
2011 Provides services to public 30 36 15 9 6 3 0 69 15 1942
2011 Does not provide services to public 33 38 14 6 4 4 0 74 11 1915
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 44 10 10 6 5 5 72 17 2106
2017 Does not provide services to public 27 46 9 7 3 3 5 79 11 1983
2014 Provides services to public 25 46 8 9 5 4 3 76 15 1795
2014 Does not provide services to public 30 48 7 5 2 3 6 86 7 1567
2011 Provides services to public 26 52 10 8 2 1 2 80 10 1944
2011 Does not provide services to public 32 52 7 5 1 0 3 87 6 1913

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 18 13 10 20 8 42 33 2100
2017 Does not provide services to public 8 20 21 13 8 22 9 41 30 1980
2014 Provides services to public 10 25 21 12 7 18 7 47 25 1794
2014 Does not provide services to public 10 25 21 10 6 20 8 49 21 1565
2011 Provides services to public 9 29 23 15 9 12 4 44 29 1943
2011 Does not provide services to public 12 30 22 9 6 17 4 52 19 1914

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 31 10 6 3 11 5 78 10 2105
2017 Does not provide services to public 40 31 10 4 2 8 5 82 7 1984
2014 Provides services to public 36 32 10 6 2 9 5 79 9 1794
2014 Does not provide services to public 40 35 7 4 2 7 6 86 6 1566
2011 Provides services to public 35 35 12 7 4 5 2 75 12 1943
2011 Does not provide services to public 40 35 10 4 2 5 4 82 6 1915

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 12 8 4 14 5 70 14 2102
2017 Does not provide services to public 30 33 13 5 2 12 5 75 9 1983
2014 Provides services to public 28 30 13 8 4 13 5 70 14 1791
2014 Does not provide services to public 29 36 11 5 3 11 6 78 9 1565
2011 Provides services to public 24 33 16 10 7 8 2 63 19 1941
2011 Does not provide services to public 31 35 13 6 3 7 3 75 10 1911
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 8 92 2090
2017 Does not provide services to public 6 94 1979
2014 Provides services to public 7 93 1793
2014 Does not provide services to public 5 95 1563

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 166
2017 Does not provide services to public 42 115
2014 Provides services to public 40 125
2014 Does not provide services to public 44 75

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 166
2017 Does not provide services to public 76 115
2014 Provides services to public 65 125
2014 Does not provide services to public 69 75

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 166
2014 Provides services to public 4 125

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 166
2014 Provides services to public 8 125

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 166
2017 Does not provide services to public 10 115
2014 Provides services to public 27 125
2014 Does not provide services to public 12 75

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 166
2017 Does not provide services to public 8 115
2014 Provides services to public 6 125
2014 Does not provide services to public 9 75

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 166
2017 Does not provide services to public 16 111
2014 Provides services to public 13 125
2014 Does not provide services to public 20 75

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 166
2017 Does not provide services to public 15 111
2014 Provides services to public 14 125
2014 Does not provide services to public 14 75

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 166
2017 Does not provide services to public 5 111
2014 Provides services to public 10 125
2014 Does not provide services to public 6 75

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 166
2014 Provides services to public 5 125

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 166
2017 Does not provide services to public 24 111
2014 Provides services to public 32 125
2014 Does not provide services to public 22 75

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 166
2017 Does not provide services to public 32 111
2014 Provides services to public 38 125
2014 Does not provide services to public 28 75

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 166
2014 Provides services to public 3 125

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 166

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 166
2017 Does not provide services to public 11 111
2014 Provides services to public 8 125
2014 Does not provide services to public 8 75

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 166
2017 Does not provide services to public 13 111
2014 Provides services to public 14 125
2014 Does not provide services to public 26 75

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 166

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 166
2017 Does not provide services to public 6 111
2014 Provides services to public 14 125
2014 Does not provide services to public 14 75

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 166
2014 Does not provide services to public 0 75

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 166
2017 Does not provide services to public 25 111
2014 Provides services to public 19 125
2014 Does not provide services to public 25 75

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 166
2017 Does not provide services to public 33 114
2014 Provides services to public 20 126
2014 Does not provide services to public 23 73

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 166
2017 Does not provide services to public 17 114
2014 Provides services to public 9 126
2014 Does not provide services to public 14 73

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 166
2017 Does not provide services to public 14 114
2014 Provides services to public 8 126
2014 Does not provide services to public 13 73

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 166
2017 Does not provide services to public 15 114
2014 Provides services to public 15 126
2014 Does not provide services to public 19 73

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 166
2017 Does not provide services to public 6 114
2014 Provides services to public 7 126
2014 Does not provide services to public 11 73

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 166
2017 Does not provide services to public 8 114
2014 Provides services to public 3 126

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 166
2017 Does not provide services to public 8 114
2014 Provides services to public 15 126
2014 Does not provide services to public 7 73

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 166
2017 Does not provide services to public 6 114
2014 Provides services to public 4 126
2014 Does not provide services to public 10 73

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 166
2017 Does not provide services to public 46 114
2014 Provides services to public 52 126
2014 Does not provide services to public 49 73

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 158
2017 Does not provide services to public 7 107
2014 Provides services to public 6 120
2014 Does not provide services to public 9 68

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 158
2017 Does not provide services to public 17 107
2014 Provides services to public 20 120
2014 Does not provide services to public 19 68

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 158
2017 Does not provide services to public 4 107
2014 Provides services to public 4 120
2014 Does not provide services to public 9 68

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 107
2014 Provides services to public 5 120

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 158
2017 Does not provide services to public 6 107
2014 Provides services to public 7 120

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 158
2017 Does not provide services to public 13 107
2014 Provides services to public 5 120
2014 Does not provide services to public 10 68

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 158
2017 Does not provide services to public 15 107
2014 Provides services to public 10 120

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 158
2017 Does not provide services to public 13 107
2014 Provides services to public 5 120
2014 Does not provide services to public 10 68

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 158
2017 Does not provide services to public 25 107
2014 Provides services to public 26 120
2014 Does not provide services to public 13 68

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 158
2017 Does not provide services to public 10 107
2014 Provides services to public 9 120

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 158
2017 Does not provide services to public 41 107
2014 Provides services to public 38 120
2014 Does not provide services to public 37 68

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 158
2017 Does not provide services to public 58 107
2014 Provides services to public 59 120
2014 Does not provide services to public 75 68

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 158
2017 Does not provide services to public 13 107
2014 Provides services to public 7 120
2014 Does not provide services to public 9 68

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 96 4 166
2017 Does not provide services to public 90 10 114

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 19 19 4 3 24 9 61 11 2098
2017 Does not provide services to public 18 17 19 3 2 32 8 59 9 1982
2014 Provides services to public 24 20 19 3 3 23 7 64 9 1791
2014 Does not provide services to public 17 23 17 3 2 31 7 65 7 1564

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 28 16 5 3 11 3 73 9 2099
2017 Does not provide services to public 32 32 16 3 2 12 2 75 7 1983
2014 Provides services to public 34 29 17 4 3 11 3 72 8 1796
2014 Does not provide services to public 31 32 15 3 2 16 1 75 6 1564
2011 Provides services to public 36 36 16 5 3 4 0 74 9 1942
2011 Does not provide services to public 40 37 11 4 2 6 0 82 6 1918
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 21 21 19 27 0 0 32 47 2107
2017 Does not provide services to public 16 22 21 17 23 0 1 39 40 1982

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 28 22 12 8 0 1 57 20 2106
2017 Does not provide services to public 21 28 26 14 10 0 1 50 24 1981

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 25 16 7 4 0 5 72 11 2099
2017 Does not provide services to public 30 32 20 10 5 0 2 64 16 1976

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 23 23 14 14 0 1 49 28 2106
2017 Does not provide services to public 23 23 23 17 13 0 1 46 31 1983

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 25 15 5 4 0 4 74 10 2103
2017 Does not provide services to public 44 26 14 6 4 0 4 74 11 1977

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 31 19 13 7 0 0 61 20 2098
2017 Does not provide services to public 31 30 22 10 6 0 0 62 16 1971

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 31 19 12 7 0 1 62 19 2097
2017 Does not provide services to public 30 33 20 10 4 1 1 65 15 1974

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 30 20 10 6 0 1 64 16 2096
2017 Does not provide services to public 23 34 22 13 6 1 1 58 19 1971

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 31 18 11 6 0 1 65 17 2099
2017 Does not provide services to public 29 32 20 10 6 1 1 62 17 1976

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 30 16 6 3 0 1 74 10 2093
2017 Does not provide services to public 35 33 17 9 4 0 1 70 13 1970

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 25 13 5 2 0 1 80 7 2102
2017 Does not provide services to public 58 24 11 4 2 0 1 82 7 1976

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 14 7 4 3 0 2 86 7 2107
2017 Does not provide services to public 77 11 4 3 2 1 2 91 5 1976

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 33 14 5 3 0 1 78 8 2105
2017 Does not provide services to public 54 29 10 4 2 0 1 84 6 1978

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 11 7 4 0 1 78 11 2104
2017 Does not provide services to public 63 20 7 5 3 0 1 84 8 1978

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 15 6 2 2 0 19 88 5 2097
2017 Does not provide services to public 58 13 5 2 1 0 21 90 3 1982

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 29 13 4 2 0 2 81 6 2096
2017 Does not provide services to public 66 21 6 1 1 1 5 91 3 1966

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 21 12 8 10 0 2 70 18 2106
2017 Does not provide services to public 51 19 11 8 7 0 3 73 15 1984

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 30 11 3 2 0 2 84 5 2102
2017 Does not provide services to public 54 28 12 4 1 0 2 83 5 1977

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 32 35 12 6 0 0 48 18 2106
2017 Does not provide services to public 13 31 38 13 5 0 0 44 18 1986

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 20 37 22 11 0 1 34 29 2097
2017 Does not provide services to public 6 16 39 26 12 0 0 38 23 1976

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 32 21 14 12 5 1 50 27 2102
2017 Does not provide services to public 18 41 18 11 6 6 0 63 17 1984

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 36 17 17 9 2 0 57 26 2106
2017 Does not provide services to public 19 41 16 13 8 3 0 63 21 1983
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 2096
2017 Does not provide services to public 12 88 1980
2014 Provides services to public 13 87 1792
2014 Does not provide services to public 10 90 1558

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 74 26 282
2017 Does not provide services to public 70 30 231
2014 Provides services to public 79 21 220
2014 Does not provide services to public 76 24 166

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 34 5 7 4 0 2 83 11 209
2017 Does not provide services to public 42 41 7 4 2 1 2 86 6 165
2014 Provides services to public 51 39 2 5 2 1 0 91 6 171
2014 Does not provide services to public 48 36 10 7 0 0 0 83 7 128
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 23 24 15 22 2 0 13 87 2106
2017 Does not provide services to public 23 24 22 14 14 2 0 24 76 1985

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 1746
2017 Does not provide services to public 25 1452

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 1746
2017 Does not provide services to public 35 1452

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 1746
2017 Does not provide services to public 17 1452

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 65 1746
2017 Does not provide services to public 50 1452

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 1746
2017 Does not provide services to public 4 1452

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 1746
2017 Does not provide services to public 38 1452

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 5 41 18 11 4 22 1689
2017 Does not provide services to public 8 44 17 11 4 15 1426

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 24 14 18 24 1 4 40 45 1763
2017 Does not provide services to public 12 24 14 20 21 1 7 40 45 1463

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 10 13 18 43 4 8 17 69 1757
2017 Does not provide services to public 4 11 11 18 45 3 8 17 70 1462
Report a problem or mistake on this page
Date modified: