2017 Public Service Employee Survey Results for Parks Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 51 9 8 3 0 0 81 11 209
2017 Federal regulators 7 78 0 15 0 0 0 85 15 12
2017 Compliance, inspection and enforcement 21 57 7 14 2 0 0 78 15 58
2017 Communications or public affairs 33 52 1 11 3 0 0 85 14 275
2017 Security 23 47 11 7 11 0 0 70 18 13
2017 Science and technology 33 55 3 7 2 0 0 87 10 333
2017 Administration and operations 35 48 4 11 2 0 0 83 13 497
2017 Human resources 51 43 3 2 2 0 0 94 4 208
2017 Financial management 40 47 3 7 3 0 0 87 10 169
2017 Procurement 27 52 12 7 2 0 0 79 9 41
2017 Real property 20 56 7 11 6 0 0 76 17 126
2017 Materiel management 19 58 8 12 4 0 0 76 16 26
2017 Information management 40 45 5 6 0 0 4 89 6 31
2017 Information technology 32 49 4 15 0 0 0 80 15 61
2017 Data sciences 37 56 0 3 5 0 0 93 7 27
2017 Policy 38 50 5 5 3 0 0 87 8 68
2017 Project management 29 50 4 13 3 0 0 79 16 310
2017 Other services to the public 36 48 4 9 3 0 0 84 12 703
2017 None of the above 31 51 5 10 3 0 0 81 14 769
2014 Client contact centre 27 53 6 8 6 1 0 80 14 196
2014 Federal regulators 41 34 0 25 0 0 0 75 25 11
2014 Compliance, inspection and enforcement 16 50 8 19 7 0 0 67 26 73
2014 Communications or public affairs 33 44 5 14 4 0 0 78 18 232
2014 Security 19 44 7 18 12 0 0 63 30 13
2014 Science and technology 24 59 4 11 2 0 0 83 13 288
2014 Administration and operations 33 50 3 11 3 0 0 83 14 442
2014 Human resources 41 47 1 10 1 0 0 88 11 182
2014 Financial management 39 45 5 9 1 1 0 85 10 140
2014 Procurement 25 64 3 7 0 0 0 90 7 24
2014 Real property 29 53 9 7 2 0 0 82 9 117
2014 Materiel management 24 56 7 14 0 0 0 80 14 41
2014 Information management 47 43 0 5 5 0 0 90 10 34
2014 Information technology 44 42 2 10 2 0 0 86 12 50
2014 Other services to the public 26 53 5 13 3 0 0 78 16 730
2014 None of the above 25 53 5 11 6 0 0 78 16 660

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 61 29 3 4 1 0 1 91 5 211
2017 Federal regulators 69 24 0 0 0 7 0 100 0 12
2017 Compliance, inspection and enforcement 69 28 2 0 2 0 0 97 2 58
2017 Communications or public affairs 78 16 3 2 0 0 1 95 2 275
2017 Security 52 37 0 0 0 11 0 100 0 13
2017 Science and technology 81 13 2 2 1 0 1 96 2 332
2017 Administration and operations 73 19 4 4 0 0 1 92 4 497
2017 Human resources 75 20 3 1 0 0 0 96 1 209
2017 Financial management 70 25 3 1 0 1 0 95 1 169
2017 Procurement 72 14 5 7 2 0 0 86 9 40
2017 Real property 53 34 6 2 3 1 0 88 6 126
2017 Materiel management 55 31 3 9 0 2 0 88 9 26
2017 Information management 64 26 2 0 0 0 7 98 0 31
2017 Information technology 69 21 1 6 2 0 0 90 8 60
2017 Data sciences 81 11 3 3 0 3 0 94 3 27
2017 Policy 72 19 6 0 3 0 0 91 3 68
2017 Project management 70 21 5 3 0 0 1 92 3 310
2017 Other services to the public 76 16 3 3 1 1 1 93 4 702
2017 None of the above 71 20 5 3 1 0 1 91 4 767
2014 Client contact centre 55 31 10 3 2 0 0 86 4 198
2014 Federal regulators 58 42 0 0 0 0 0 100 0 11
2014 Compliance, inspection and enforcement 63 25 5 1 2 1 1 91 4 73
2014 Communications or public affairs 76 20 1 1 0 1 0 97 2 232
2014 Security 50 18 7 13 0 12 0 77 15 13
2014 Science and technology 72 20 4 2 1 0 0 92 3 288
2014 Administration and operations 70 23 4 2 0 0 1 93 3 443
2014 Human resources 83 14 1 1 0 0 0 98 1 182
2014 Financial management 70 23 1 3 1 1 1 95 3 140
2014 Procurement 70 30 0 0 0 0 0 100 0 24
2014 Real property 61 31 5 1 1 1 0 94 1 117
2014 Materiel management 67 27 0 3 2 0 1 95 5 41
2014 Information management 70 22 0 6 2 0 0 92 8 33
2014 Information technology 62 26 6 6 0 0 0 88 6 50
2014 Other services to the public 75 15 4 2 2 0 2 92 4 729
2014 None of the above 68 22 4 3 1 1 2 92 4 661

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 27 5 8 1 0 2 86 10 211
2017 Federal regulators 76 10 0 15 0 0 0 85 15 12
2017 Compliance, inspection and enforcement 76 21 3 0 0 0 0 97 0 58
2017 Communications or public affairs 73 19 3 4 0 0 1 93 4 275
2017 Security 53 13 18 5 0 0 10 74 6 13
2017 Science and technology 80 9 3 4 2 0 1 90 6 333
2017 Administration and operations 74 17 3 3 2 0 1 92 5 496
2017 Human resources 64 21 5 7 0 0 1 87 8 209
2017 Financial management 59 26 9 5 1 0 1 85 6 167
2017 Procurement 66 18 2 7 4 0 2 86 12 41
2017 Real property 61 26 7 4 2 0 0 86 6 126
2017 Materiel management 65 24 4 0 7 0 0 89 7 26
2017 Information management 72 14 2 0 4 0 8 93 5 31
2017 Information technology 64 17 3 8 8 0 0 82 16 61
2017 Data sciences 76 9 3 8 5 0 0 84 13 27
2017 Policy 64 14 4 12 7 0 0 77 18 68
2017 Project management 63 22 7 3 2 1 1 87 6 310
2017 Other services to the public 80 13 2 2 1 1 2 95 3 702
2017 None of the above 71 18 4 3 1 0 2 91 5 769
2014 Client contact centre 59 22 4 10 3 0 2 83 13 197
2014 Federal regulators 60 24 0 8 0 0 8 91 9 11
2014 Compliance, inspection and enforcement 66 24 3 3 4 0 1 91 7 73
2014 Communications or public affairs 68 22 4 4 1 0 1 91 5 232
2014 Security 50 25 6 0 7 12 0 85 8 13
2014 Science and technology 73 17 5 2 4 0 0 89 5 288
2014 Administration and operations 67 21 5 3 2 0 1 89 6 443
2014 Human resources 59 30 2 8 2 0 0 88 9 182
2014 Financial management 59 24 9 4 2 1 1 84 7 140
2014 Procurement 70 19 4 3 3 0 0 89 7 24
2014 Real property 55 24 5 4 2 0 10 88 7 117
2014 Materiel management 54 32 3 3 3 0 4 90 7 41
2014 Information management 62 25 5 3 0 0 5 92 3 34
2014 Information technology 62 12 8 8 8 0 2 75 17 50
2014 Other services to the public 78 13 3 3 1 0 2 93 4 730
2014 None of the above 70 16 5 2 3 0 3 89 5 660

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 44 6 15 3 0 0 76 17 211
2017 Federal regulators 37 38 10 7 7 0 0 75 15 12
2017 Compliance, inspection and enforcement 27 42 7 15 9 0 0 69 24 58
2017 Communications or public affairs 41 35 6 13 4 0 0 76 17 274
2017 Security 32 22 11 35 0 0 0 54 35 13
2017 Science and technology 37 39 4 15 5 0 0 76 20 333
2017 Administration and operations 48 33 5 10 4 0 0 80 15 496
2017 Human resources 50 29 4 14 3 0 0 79 17 208
2017 Financial management 44 42 4 8 3 0 0 85 11 168
2017 Procurement 45 29 12 7 7 0 0 75 14 41
2017 Real property 28 39 8 14 11 0 0 67 24 126
2017 Materiel management 38 37 4 7 14 0 0 75 21 26
2017 Information management 50 28 5 13 0 4 0 81 13 31
2017 Information technology 46 32 7 10 4 0 0 78 15 60
2017 Data sciences 54 17 10 19 0 0 0 71 19 27
2017 Policy 44 31 7 12 5 0 0 75 18 68
2017 Project management 35 33 8 18 6 0 0 68 24 310
2017 Other services to the public 47 33 6 8 6 0 0 80 14 701
2017 None of the above 40 36 7 10 6 0 1 77 16 769
2014 Client contact centre 33 42 9 12 4 0 0 75 16 198
2014 Federal regulators 50 42 0 8 0 0 0 92 8 11
2014 Compliance, inspection and enforcement 25 28 7 29 10 0 0 53 40 73
2014 Communications or public affairs 51 23 8 14 4 0 0 74 18 232
2014 Security 13 50 6 25 6 0 0 63 31 13
2014 Science and technology 40 34 6 15 6 0 0 73 20 288
2014 Administration and operations 43 38 5 10 4 0 0 81 14 442
2014 Human resources 47 29 9 5 9 0 0 77 14 182
2014 Financial management 52 30 5 10 3 1 0 82 12 140
2014 Procurement 41 31 4 20 3 0 0 72 23 24
2014 Real property 35 41 8 13 3 0 0 76 16 117
2014 Materiel management 31 47 6 14 2 0 0 78 16 41
2014 Information management 31 31 11 25 2 0 0 62 28 34
2014 Information technology 46 28 6 14 6 0 0 74 20 50
2014 Other services to the public 43 32 6 12 5 0 1 76 17 729
2014 None of the above 43 34 6 11 5 0 1 78 16 661

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 38 18 14 5 0 0 63 19 211
2017 Federal regulators 29 42 8 21 0 0 0 71 21 12
2017 Compliance, inspection and enforcement 28 47 8 13 4 0 0 75 17 58
2017 Communications or public affairs 27 38 11 15 8 0 0 66 23 275
2017 Security 23 35 18 24 0 0 0 58 24 13
2017 Science and technology 27 45 8 14 6 0 0 72 20 333
2017 Administration and operations 27 38 12 18 6 0 0 65 23 497
2017 Human resources 33 37 11 13 6 0 0 70 19 209
2017 Financial management 20 46 10 13 11 1 0 66 24 169
2017 Procurement 20 30 10 27 14 0 0 50 41 41
2017 Real property 15 46 16 12 12 0 0 61 23 125
2017 Materiel management 20 40 13 20 7 0 0 60 27 25
2017 Information management 34 35 18 13 0 0 0 69 13 31
2017 Information technology 27 42 15 12 4 0 0 69 16 61
2017 Data sciences 37 32 9 19 3 0 0 69 22 27
2017 Policy 32 41 10 14 4 0 0 72 18 68
2017 Project management 19 44 9 18 8 1 0 64 27 310
2017 Other services to the public 33 35 11 16 6 0 0 67 22 702
2017 None of the above 25 41 11 15 8 0 0 66 23 767
2014 Client contact centre 21 45 14 14 6 0 0 66 20 197
2014 Federal regulators 27 32 8 32 0 0 0 60 32 11
2014 Compliance, inspection and enforcement 22 45 13 13 7 0 0 67 20 73
2014 Communications or public affairs 27 36 13 19 6 0 0 62 25 232
2014 Security 25 19 20 36 0 0 0 44 36 13
2014 Science and technology 18 44 12 21 6 0 0 62 26 288
2014 Administration and operations 21 42 10 18 9 0 0 63 27 443
2014 Human resources 21 38 12 23 6 0 0 59 29 182
2014 Financial management 24 34 9 24 8 1 0 58 32 140
2014 Procurement 22 27 4 20 27 0 0 49 47 24
2014 Real property 13 40 18 22 7 0 1 53 29 117
2014 Materiel management 9 46 6 28 11 0 0 55 39 41
2014 Information management 25 50 14 3 8 0 0 76 11 34
2014 Information technology 30 39 14 6 10 0 0 70 16 50
2014 Other services to the public 25 39 11 18 7 0 0 64 25 730
2014 None of the above 21 40 12 19 7 0 0 61 27 659

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 38 10 7 3 0 1 80 10 211
2017 Federal regulators 35 56 10 0 0 0 0 90 0 12
2017 Compliance, inspection and enforcement 48 44 5 4 0 0 0 91 4 58
2017 Communications or public affairs 52 40 4 3 1 0 0 91 4 275
2017 Security 64 29 7 0 0 0 0 93 0 13
2017 Science and technology 67 25 4 2 1 0 0 93 3 333
2017 Administration and operations 44 38 9 7 2 0 0 82 9 495
2017 Human resources 44 37 11 4 3 0 0 81 7 209
2017 Financial management 38 45 11 5 2 0 0 82 6 168
2017 Procurement 48 41 9 0 2 0 0 89 2 41
2017 Real property 39 46 11 0 4 0 0 85 4 126
2017 Materiel management 41 29 17 5 9 0 0 70 13 26
2017 Information management 41 35 11 9 4 0 0 76 13 31
2017 Information technology 39 37 15 6 3 0 0 76 9 61
2017 Data sciences 63 22 7 8 0 0 0 84 8 27
2017 Policy 46 41 3 10 0 0 0 87 10 68
2017 Project management 57 34 3 5 1 0 0 91 6 310
2017 Other services to the public 48 35 7 7 3 0 0 84 10 701
2017 None of the above 57 28 9 3 2 0 0 86 5 767
2014 Client contact centre 46 40 10 3 0 0 0 86 3 198
2014 Federal regulators 51 8 17 16 8 0 0 59 24 11
2014 Compliance, inspection and enforcement 58 27 8 3 5 0 0 85 8 73
2014 Communications or public affairs 54 36 5 3 1 0 0 90 4 232
2014 Security 62 38 0 0 0 0 0 100 0 13
2014 Science and technology 65 28 3 3 1 0 0 94 4 288
2014 Administration and operations 48 36 8 5 3 0 0 84 7 442
2014 Human resources 42 35 11 6 6 0 0 78 12 182
2014 Financial management 37 46 9 5 2 1 0 84 8 140
2014 Procurement 61 18 16 4 0 0 0 79 4 24
2014 Real property 44 42 4 7 2 0 1 87 9 117
2014 Materiel management 38 43 14 5 0 0 0 82 5 41
2014 Information management 45 40 13 3 0 0 0 84 3 34
2014 Information technology 44 38 6 12 0 0 0 82 12 50
2014 Other services to the public 48 37 8 5 2 0 0 85 7 730
2014 None of the above 54 34 6 3 2 0 0 88 5 659

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 36 8 5 4 0 1 83 9 210
2017 Federal regulators 44 46 10 0 0 0 0 90 0 12
2017 Compliance, inspection and enforcement 42 47 7 2 2 0 0 90 3 58
2017 Communications or public affairs 59 34 2 4 1 0 0 93 5 274
2017 Security 53 35 11 0 0 0 0 89 0 13
2017 Science and technology 63 27 5 4 2 0 0 90 5 333
2017 Administration and operations 51 37 5 6 2 0 0 87 8 495
2017 Human resources 51 34 8 5 2 0 0 86 7 209
2017 Financial management 49 38 6 4 3 0 0 87 7 168
2017 Procurement 57 36 5 2 0 0 0 93 2 41
2017 Real property 41 45 9 2 2 0 0 86 4 126
2017 Materiel management 52 27 5 11 4 0 0 79 16 26
2017 Information management 52 30 14 0 0 4 0 85 0 31
2017 Information technology 43 39 8 7 2 0 0 82 9 61
2017 Data sciences 45 47 0 8 0 0 0 92 8 27
2017 Policy 50 43 3 4 0 0 0 93 4 68
2017 Project management 59 32 4 4 1 0 0 92 4 310
2017 Other services to the public 54 34 5 5 3 0 0 88 7 701
2017 None of the above 58 30 6 4 2 0 0 88 6 766
2014 Client contact centre 43 43 9 4 1 0 0 86 5 198
2014 Federal regulators 41 26 8 8 16 0 0 68 24 11
2014 Compliance, inspection and enforcement 49 34 7 6 4 0 0 83 10 73
2014 Communications or public affairs 66 27 2 5 0 0 0 93 5 232
2014 Security 50 50 0 0 0 0 0 100 0 13
2014 Science and technology 59 33 3 4 2 0 0 91 5 288
2014 Administration and operations 53 34 5 6 2 0 0 87 8 442
2014 Human resources 43 43 8 3 2 0 0 87 5 182
2014 Financial management 53 35 7 2 3 1 0 88 5 140
2014 Procurement 51 45 3 0 0 0 0 97 0 24
2014 Real property 45 32 15 8 0 0 0 77 8 117
2014 Materiel management 48 46 3 3 0 0 0 94 3 41
2014 Information management 43 43 5 8 0 0 0 86 8 33
2014 Information technology 54 32 8 6 0 0 0 86 6 50
2014 Other services to the public 55 30 8 6 1 0 0 85 7 730
2014 None of the above 55 34 5 4 2 0 0 89 6 661

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 41 7 8 2 0 0 82 11 211
2017 Federal regulators 37 24 17 22 0 0 0 61 22 12
2017 Compliance, inspection and enforcement 37 41 6 14 2 0 0 78 15 58
2017 Communications or public affairs 56 30 6 6 1 0 0 86 7 274
2017 Security 36 30 24 0 11 0 0 65 11 13
2017 Science and technology 51 35 5 7 2 0 0 86 9 332
2017 Administration and operations 47 40 6 5 2 0 0 87 7 494
2017 Human resources 60 28 6 3 2 0 1 89 5 207
2017 Financial management 49 40 5 3 2 1 0 90 6 167
2017 Procurement 47 39 12 2 0 0 0 86 2 41
2017 Real property 38 47 3 6 6 0 0 85 12 126
2017 Materiel management 34 33 16 13 4 0 0 67 17 26
2017 Information management 61 21 7 2 4 4 0 85 7 31
2017 Information technology 40 47 10 3 0 0 0 87 3 61
2017 Data sciences 71 16 0 13 0 0 0 87 13 27
2017 Policy 61 37 2 1 0 0 0 97 1 68
2017 Project management 47 37 4 10 3 0 0 84 12 310
2017 Other services to the public 49 34 7 7 4 0 0 83 11 698
2017 None of the above 46 38 7 8 2 0 0 84 10 764
2014 Client contact centre 42 38 10 9 1 0 0 80 10 198
2014 Federal regulators 33 59 8 0 0 0 0 92 0 11
2014 Compliance, inspection and enforcement 28 44 11 15 1 0 0 72 16 73
2014 Communications or public affairs 60 30 4 4 2 0 0 89 6 232
2014 Security 25 51 0 24 0 0 0 76 24 13
2014 Science and technology 45 40 7 6 2 0 0 85 8 288
2014 Administration and operations 49 36 6 7 2 0 0 85 9 443
2014 Human resources 53 39 3 3 1 0 0 92 4 182
2014 Financial management 47 35 7 7 3 1 1 83 10 140
2014 Procurement 48 52 0 0 0 0 0 100 0 24
2014 Real property 41 47 8 2 2 0 0 88 5 117
2014 Materiel management 47 31 11 9 2 0 0 78 11 41
2014 Information management 31 40 22 5 0 3 0 73 5 34
2014 Information technology 50 36 10 0 4 0 0 86 4 50
2014 Other services to the public 40 42 5 9 3 0 0 82 12 730
2014 None of the above 44 40 7 7 3 0 0 83 10 661

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 39 13 7 5 1 3 74 13 211
2017 Federal regulators 23 41 17 0 19 0 0 64 19 12
2017 Compliance, inspection and enforcement 39 25 12 19 6 0 0 63 25 58
2017 Communications or public affairs 43 34 11 7 5 0 0 77 12 275
2017 Security 62 13 18 7 0 0 0 74 7 13
2017 Science and technology 41 35 9 8 5 0 1 77 14 333
2017 Administration and operations 37 37 12 9 4 0 0 74 14 495
2017 Human resources 53 27 7 9 3 0 1 81 12 208
2017 Financial management 46 36 13 1 3 0 0 82 5 168
2017 Procurement 50 25 19 7 0 0 0 75 7 41
2017 Real property 30 45 10 9 5 0 1 75 14 126
2017 Materiel management 36 31 5 21 8 0 0 67 28 26
2017 Information management 54 14 9 18 4 0 0 68 23 31
2017 Information technology 50 27 13 6 3 1 0 78 9 61
2017 Data sciences 43 45 5 0 8 0 0 88 8 27
2017 Policy 41 45 0 11 3 0 0 86 14 68
2017 Project management 44 32 10 8 5 1 0 77 13 308
2017 Other services to the public 42 30 9 10 8 0 0 73 18 700
2017 None of the above 42 32 11 10 5 0 0 74 15 767
2014 Client contact centre 34 32 17 11 4 1 3 68 15 198
2014 Federal regulators 17 50 8 24 0 0 0 68 24 11
2014 Compliance, inspection and enforcement 27 41 18 9 4 0 1 69 13 73
2014 Communications or public affairs 38 31 15 9 3 0 4 72 13 232
2014 Security 38 25 13 24 0 0 0 63 24 13
2014 Science and technology 33 38 11 13 4 0 0 72 17 288
2014 Administration and operations 39 33 12 9 5 1 1 73 15 443
2014 Human resources 40 30 7 10 3 0 9 78 14 182
2014 Financial management 45 28 9 10 6 1 1 74 17 140
2014 Procurement 52 19 12 9 8 0 0 71 17 24
2014 Real property 39 37 9 9 5 0 1 77 14 117
2014 Materiel management 23 45 18 12 2 0 0 67 14 41
2014 Information management 32 54 8 3 0 3 0 89 3 34
2014 Information technology 53 28 14 4 2 0 0 81 6 50
2014 Other services to the public 39 32 11 10 6 1 1 72 17 729
2014 None of the above 38 33 12 10 5 0 1 72 16 661

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 34 12 10 3 1 3 74 13 211
2017 Federal regulators 27 51 7 0 0 0 14 92 0 12
2017 Compliance, inspection and enforcement 33 32 16 6 10 0 1 66 17 58
2017 Communications or public affairs 35 26 11 13 11 1 3 64 25 275
2017 Security 63 7 0 30 0 0 0 70 30 13
2017 Science and technology 34 31 9 14 9 0 3 66 24 333
2017 Administration and operations 35 25 11 12 9 1 7 66 23 495
2017 Human resources 37 21 12 8 9 1 11 67 20 209
2017 Financial management 30 32 9 8 8 2 11 71 19 168
2017 Procurement 21 21 14 18 23 0 4 43 43 41
2017 Real property 31 27 13 10 8 2 8 65 20 125
2017 Materiel management 32 40 4 2 15 0 6 77 18 26
2017 Information management 20 7 34 10 4 4 20 36 19 31
2017 Information technology 40 19 17 5 6 0 13 69 12 61
2017 Data sciences 27 23 0 23 10 5 12 60 40 27
2017 Policy 24 29 7 18 12 4 6 58 34 68
2017 Project management 32 29 11 12 13 0 3 63 26 310
2017 Other services to the public 37 25 10 11 10 2 6 67 23 699
2017 None of the above 38 27 10 10 9 1 4 68 21 767
2014 Client contact centre 45 24 9 12 7 0 2 71 20 198
2014 Federal regulators 27 8 8 41 8 0 8 38 53 11
2014 Compliance, inspection and enforcement 29 37 4 18 13 0 0 66 31 73
2014 Communications or public affairs 34 28 10 13 11 0 5 65 25 232
2014 Security 55 40 0 6 0 0 0 94 6 13
2014 Science and technology 30 35 9 13 12 0 0 66 25 288
2014 Administration and operations 30 36 7 11 10 1 5 70 23 443
2014 Human resources 30 25 7 13 12 0 14 64 28 182
2014 Financial management 34 22 10 15 8 2 9 63 26 140
2014 Procurement 22 47 3 10 17 0 0 69 28 24
2014 Real property 34 31 4 11 10 0 10 72 23 117
2014 Materiel management 43 29 8 11 9 0 0 72 20 41
2014 Information management 20 24 16 15 16 3 6 48 34 34
2014 Information technology 34 34 16 6 4 2 4 72 10 50
2014 Other services to the public 38 26 11 13 8 1 3 67 22 729
2014 None of the above 34 27 7 15 10 2 4 65 27 661

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 40 10 6 4 1 0 79 10 211
2017 Federal regulators 15 66 0 19 0 0 0 81 19 12
2017 Compliance, inspection and enforcement 29 49 15 3 4 0 0 78 7 57
2017 Communications or public affairs 43 44 4 8 1 0 0 87 9 275
2017 Security 39 41 20 0 0 0 0 80 0 13
2017 Science and technology 47 40 5 6 2 0 0 88 7 332
2017 Administration and operations 37 47 7 7 2 0 0 84 9 496
2017 Human resources 41 45 6 4 3 0 0 87 7 209
2017 Financial management 34 48 8 7 3 0 0 82 10 168
2017 Procurement 55 34 9 2 0 0 0 89 2 41
2017 Real property 34 44 8 6 8 0 0 78 14 126
2017 Materiel management 32 49 4 9 5 0 0 81 15 26
2017 Information management 32 46 10 9 4 0 0 78 13 31
2017 Information technology 38 40 13 6 3 0 0 78 9 61
2017 Data sciences 46 36 10 3 5 0 0 82 8 27
2017 Policy 40 46 7 8 0 0 0 85 8 67
2017 Project management 45 42 6 4 2 1 0 87 7 310
2017 Other services to the public 44 38 7 7 4 0 0 82 11 702
2017 None of the above 42 42 8 5 3 0 0 84 8 768
2014 Client contact centre 33 51 11 4 2 0 0 83 6 198
2014 Federal regulators 25 26 0 16 33 0 0 51 49 11
2014 Compliance, inspection and enforcement 31 49 9 4 8 0 0 79 12 73
2014 Communications or public affairs 45 40 6 7 2 0 0 85 9 232
2014 Security 50 38 0 12 0 0 0 88 12 13
2014 Science and technology 42 45 6 6 2 0 0 87 7 288
2014 Administration and operations 37 43 9 7 4 0 0 80 10 443
2014 Human resources 35 44 12 7 2 0 0 79 9 182
2014 Financial management 24 57 8 6 4 1 0 82 10 140
2014 Procurement 43 44 9 4 0 0 0 87 4 24
2014 Real property 31 53 6 4 7 0 0 84 10 117
2014 Materiel management 31 57 12 0 0 0 0 88 0 41
2014 Information management 31 47 17 5 0 0 0 78 5 34
2014 Information technology 34 46 10 8 2 0 0 80 10 50
2014 Other services to the public 45 40 7 5 2 0 0 86 7 729
2014 None of the above 41 41 8 8 2 0 0 82 10 660

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 41 13 19 4 0 0 63 23 211
2017 Federal regulators 0 64 10 7 19 0 0 64 27 12
2017 Compliance, inspection and enforcement 27 34 19 9 11 0 0 61 20 57
2017 Communications or public affairs 38 39 7 10 5 0 0 77 15 275
2017 Security 5 47 18 7 22 0 0 52 30 13
2017 Science and technology 28 39 15 10 7 1 0 67 17 331
2017 Administration and operations 28 41 13 11 6 0 0 69 17 496
2017 Human resources 41 33 10 10 5 0 0 74 16 209
2017 Financial management 31 44 10 10 5 0 0 74 15 169
2017 Procurement 29 39 11 18 2 0 0 68 21 41
2017 Real property 20 41 14 15 9 1 0 61 24 126
2017 Materiel management 23 24 25 18 10 0 0 47 28 26
2017 Information management 38 21 23 18 0 0 0 59 18 31
2017 Information technology 26 46 12 7 8 0 0 73 15 61
2017 Data sciences 42 24 18 12 5 0 0 66 17 27
2017 Policy 33 38 7 18 3 1 0 72 21 67
2017 Project management 30 39 13 12 6 0 0 69 18 309
2017 Other services to the public 33 32 12 13 9 0 0 65 23 701
2017 None of the above 28 37 14 12 8 1 0 65 21 767
2014 Client contact centre 23 37 15 21 5 0 0 60 25 198
2014 Federal regulators 27 16 16 24 17 0 0 43 41 11
2014 Compliance, inspection and enforcement 16 35 23 16 10 0 0 51 26 73
2014 Communications or public affairs 39 33 8 13 7 0 0 72 19 232
2014 Security 13 37 26 24 0 0 0 50 24 13
2014 Science and technology 25 38 14 16 7 0 0 63 23 288
2014 Administration and operations 26 39 15 12 8 0 0 66 20 443
2014 Human resources 36 40 7 9 8 0 0 76 17 182
2014 Financial management 26 37 14 14 7 2 0 64 21 140
2014 Procurement 30 31 7 24 8 0 0 61 32 24
2014 Real property 23 40 15 16 6 0 0 63 22 117
2014 Materiel management 9 53 23 9 6 0 0 62 15 40
2014 Information management 34 38 17 8 3 0 0 72 11 34
2014 Information technology 26 30 28 8 6 2 0 57 14 50
2014 Other services to the public 27 35 11 18 9 0 0 62 28 730
2014 None of the above 23 41 13 15 7 0 0 64 22 660

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 44 14 12 6 0 0 68 18 211
2017 Federal regulators 7 51 31 10 0 0 0 59 10 12
2017 Compliance, inspection and enforcement 25 46 16 9 5 0 0 71 14 57
2017 Communications or public affairs 29 46 10 10 5 0 0 76 15 275
2017 Security 26 32 31 11 0 0 0 58 11 13
2017 Science and technology 34 39 11 12 5 0 0 72 17 332
2017 Administration and operations 29 44 12 12 4 0 0 73 16 496
2017 Human resources 32 49 7 7 6 0 0 81 13 209
2017 Financial management 29 41 12 13 5 0 0 70 19 169
2017 Procurement 37 36 14 11 3 0 0 72 14 41
2017 Real property 22 39 14 15 9 0 0 61 24 125
2017 Materiel management 20 45 11 20 3 0 0 65 24 26
2017 Information management 30 42 9 14 4 0 0 72 19 31
2017 Information technology 24 44 15 13 3 0 0 69 16 61
2017 Data sciences 25 59 6 6 5 0 0 83 11 27
2017 Policy 30 37 14 15 4 0 0 67 19 67
2017 Project management 28 41 10 14 7 0 0 69 21 310
2017 Other services to the public 37 40 10 8 4 0 0 77 12 700
2017 None of the above 26 45 11 12 6 0 0 71 18 766

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 48 7 9 3 1 0 81 12 209
2017 Federal regulators 20 54 10 17 0 0 0 74 17 12
2017 Compliance, inspection and enforcement 37 36 16 8 3 0 0 73 11 57
2017 Communications or public affairs 48 37 6 6 3 0 0 85 9 274
2017 Security 35 54 11 0 0 0 0 89 0 13
2017 Science and technology 49 35 6 6 3 0 0 85 10 331
2017 Administration and operations 47 38 9 4 3 0 0 85 6 496
2017 Human resources 47 39 10 2 2 0 0 87 3 209
2017 Financial management 43 41 9 4 3 1 0 85 7 169
2017 Procurement 57 34 9 0 0 0 0 91 0 41
2017 Real property 30 37 15 10 8 0 0 68 18 126
2017 Materiel management 42 29 16 4 10 0 0 70 14 26
2017 Information management 49 33 7 7 0 4 0 85 7 31
2017 Information technology 45 35 9 7 3 0 0 80 11 61
2017 Data sciences 52 43 0 5 0 0 0 95 5 27
2017 Policy 44 43 7 4 1 0 0 87 6 67
2017 Project management 47 39 7 6 1 0 0 86 7 308
2017 Other services to the public 48 35 9 4 4 0 0 83 8 701
2017 None of the above 37 43 10 6 3 0 0 81 9 768
2014 Client contact centre 33 35 12 14 4 2 1 70 18 195
2014 Federal regulators 49 35 0 8 8 0 0 84 16 11
2014 Compliance, inspection and enforcement 25 48 9 14 4 0 0 73 18 73
2014 Communications or public affairs 56 30 6 5 2 1 0 87 7 232
2014 Security 57 19 6 18 0 0 0 76 18 13
2014 Science and technology 41 43 6 7 1 1 0 85 9 288
2014 Administration and operations 44 37 12 4 3 0 0 81 7 442
2014 Human resources 45 32 15 5 2 0 0 78 7 182
2014 Financial management 40 42 11 3 2 2 0 84 5 140
2014 Procurement 57 38 4 0 0 0 0 96 0 24
2014 Real property 36 39 10 4 3 8 0 81 8 117
2014 Materiel management 29 52 14 3 1 0 0 81 4 41
2014 Information management 47 51 2 0 0 0 0 98 0 34
2014 Information technology 40 30 24 4 0 2 0 72 4 50
2014 Other services to the public 43 37 12 5 1 1 0 81 7 726
2014 None of the above 42 39 10 5 2 1 0 82 8 661

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 38 16 12 5 0 0 67 17 211
2017 Federal regulators 15 50 26 10 0 0 0 64 10 12
2017 Compliance, inspection and enforcement 20 44 12 17 7 0 0 64 24 57
2017 Communications or public affairs 37 42 9 7 5 0 0 79 12 274
2017 Security 24 34 26 11 5 0 0 58 16 13
2017 Science and technology 35 34 14 11 7 0 0 69 18 332
2017 Administration and operations 30 41 12 11 6 0 0 71 17 495
2017 Human resources 44 35 9 6 5 0 0 79 11 209
2017 Financial management 35 40 9 12 5 0 0 75 17 168
2017 Procurement 39 34 18 7 2 0 0 73 9 41
2017 Real property 23 42 15 9 11 0 0 65 20 126
2017 Materiel management 25 33 15 16 10 0 0 58 26 26
2017 Information management 34 38 12 12 0 0 4 75 12 31
2017 Information technology 35 29 23 6 6 0 0 64 12 61
2017 Data sciences 42 27 13 14 5 0 0 68 19 27
2017 Policy 33 35 13 16 3 0 0 68 19 67
2017 Project management 34 40 11 8 6 0 0 74 14 308
2017 Other services to the public 35 33 13 11 8 1 0 68 19 701
2017 None of the above 29 38 12 11 10 1 0 68 20 768

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 34 7 5 1 0 1 88 6 210
2017 Federal regulators 49 41 0 10 0 0 0 90 10 12
2017 Compliance, inspection and enforcement 57 34 6 2 1 0 0 91 3 58
2017 Communications or public affairs 58 34 4 2 1 0 0 93 3 274
2017 Security 42 50 7 0 0 0 0 93 0 13
2017 Science and technology 62 29 6 3 1 0 0 91 3 330
2017 Administration and operations 56 35 7 1 1 0 0 91 3 497
2017 Human resources 60 31 6 2 0 0 0 91 2 209
2017 Financial management 51 40 7 2 1 0 0 91 2 168
2017 Procurement 70 19 12 0 0 0 0 88 0 40
2017 Real property 52 32 8 6 2 0 0 84 8 125
2017 Materiel management 59 37 4 0 0 0 0 96 0 26
2017 Information management 55 31 14 0 0 0 0 86 0 30
2017 Information technology 50 35 11 0 2 1 0 86 2 60
2017 Data sciences 61 21 10 8 0 0 0 82 8 27
2017 Policy 47 42 7 3 0 0 0 90 3 68
2017 Project management 60 31 5 3 0 0 0 91 4 310
2017 Other services to the public 60 29 8 3 1 0 0 89 4 701
2017 None of the above 58 32 6 2 1 0 0 91 3 766
2014 Client contact centre 55 38 7 0 0 0 0 93 0 197
2014 Federal regulators 41 26 0 25 8 0 0 67 33 11
2014 Compliance, inspection and enforcement 62 31 4 2 1 0 0 92 4 73
2014 Communications or public affairs 69 25 4 2 0 0 0 94 2 232
2014 Security 76 24 0 0 0 0 0 100 0 13
2014 Science and technology 66 29 4 2 0 0 0 94 2 288
2014 Administration and operations 68 25 5 1 1 0 0 92 3 442
2014 Human resources 56 34 8 2 0 0 0 90 2 182
2014 Financial management 64 27 5 3 1 1 0 91 4 140
2014 Procurement 80 16 4 0 0 0 0 96 0 24
2014 Real property 61 34 4 1 0 0 0 95 1 116
2014 Materiel management 66 32 2 0 0 0 0 98 0 41
2014 Information management 71 23 6 0 0 0 0 94 0 34
2014 Information technology 64 28 8 0 0 0 0 92 0 50
2014 Other services to the public 71 24 3 1 0 0 0 95 2 729
2014 None of the above 68 25 5 2 1 0 0 93 2 660

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 36 14 20 10 1 1 56 30 209
2017 Federal regulators 27 47 0 26 0 0 0 74 26 12
2017 Compliance, inspection and enforcement 21 50 9 16 5 0 0 71 20 58
2017 Communications or public affairs 34 49 7 7 4 0 0 82 11 274
2017 Security 24 41 22 7 5 0 0 65 13 13
2017 Science and technology 34 40 12 9 4 0 0 74 14 331
2017 Administration and operations 35 39 8 13 4 0 1 74 18 497
2017 Human resources 40 40 12 6 3 0 1 80 8 209
2017 Financial management 27 49 10 12 2 1 0 76 14 168
2017 Procurement 35 38 9 16 2 0 0 72 19 40
2017 Real property 25 50 8 7 9 0 0 75 16 126
2017 Materiel management 29 29 14 15 12 0 0 59 28 26
2017 Information management 25 55 7 5 4 0 4 83 9 31
2017 Information technology 35 41 19 3 3 0 0 75 6 60
2017 Data sciences 40 43 3 15 0 0 0 83 15 27
2017 Policy 36 41 11 12 0 0 0 77 12 68
2017 Project management 40 39 9 11 1 0 0 79 12 310
2017 Other services to the public 27 41 10 14 8 0 0 68 22 700
2017 None of the above 29 43 8 12 8 0 0 72 19 765
2014 Client contact centre 19 33 18 13 17 0 0 52 29 198
2014 Federal regulators 17 51 16 8 8 0 0 68 16 11
2014 Compliance, inspection and enforcement 6 43 12 24 14 0 0 50 39 73
2014 Communications or public affairs 30 40 15 9 6 0 0 71 15 231
2014 Security 19 44 7 30 0 0 0 63 30 13
2014 Science and technology 23 47 10 15 5 0 0 71 20 288
2014 Administration and operations 27 43 11 11 7 0 0 70 19 443
2014 Human resources 21 50 7 11 6 5 0 75 18 182
2014 Financial management 26 38 14 14 7 1 0 64 22 140
2014 Procurement 34 30 17 17 3 0 0 63 20 24
2014 Real property 20 46 17 12 5 0 0 66 17 117
2014 Materiel management 19 55 8 15 3 0 0 74 18 41
2014 Information management 20 57 6 17 0 0 0 77 17 33
2014 Information technology 28 36 20 14 2 0 0 64 16 50
2014 Other services to the public 22 43 14 14 8 0 0 64 22 729
2014 None of the above 25 44 11 12 8 0 0 69 20 660

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 35 18 12 7 0 1 62 19 210
2017 Federal regulators 27 40 26 7 0 0 0 67 7 12
2017 Compliance, inspection and enforcement 29 41 10 15 4 0 0 70 19 58
2017 Communications or public affairs 44 33 10 8 5 0 0 77 13 274
2017 Security 13 30 45 7 5 0 0 42 13 13
2017 Science and technology 37 40 10 10 3 0 0 77 13 330
2017 Administration and operations 40 38 10 7 4 0 0 79 11 496
2017 Human resources 45 31 14 6 3 0 0 76 10 209
2017 Financial management 33 40 15 8 3 1 1 74 11 168
2017 Procurement 42 33 16 9 0 0 0 75 9 40
2017 Real property 29 41 13 8 9 0 0 71 17 125
2017 Materiel management 38 22 18 16 5 0 0 61 21 26
2017 Information management 37 39 16 4 0 0 4 79 5 31
2017 Information technology 38 31 21 9 0 0 0 70 9 60
2017 Data sciences 49 28 6 16 0 0 0 78 16 27
2017 Policy 41 34 19 5 1 0 0 75 7 68
2017 Project management 43 34 11 8 3 0 0 78 11 310
2017 Other services to the public 35 36 10 12 7 0 0 72 18 700
2017 None of the above 36 35 13 10 6 0 0 71 16 764
2014 Client contact centre 31 31 12 21 4 0 0 62 25 198
2014 Federal regulators 27 40 17 8 8 0 0 67 16 11
2014 Compliance, inspection and enforcement 16 33 21 19 11 0 0 49 30 73
2014 Communications or public affairs 41 33 9 11 6 0 0 74 16 232
2014 Security 38 25 19 18 0 0 0 63 18 13
2014 Science and technology 24 49 11 11 5 0 0 74 15 288
2014 Administration and operations 36 36 12 9 7 0 0 72 16 443
2014 Human resources 32 42 11 9 6 0 0 74 15 182
2014 Financial management 31 44 11 7 7 1 1 75 14 140
2014 Procurement 51 19 22 0 8 0 0 70 8 24
2014 Real property 24 55 9 5 6 0 0 79 11 117
2014 Materiel management 35 40 9 14 1 0 0 76 15 41
2014 Information management 25 42 18 15 0 0 0 67 15 34
2014 Information technology 46 24 18 6 6 0 0 70 12 50
2014 Other services to the public 33 38 13 12 4 0 0 71 16 728
2014 None of the above 34 37 13 10 5 0 0 71 16 660

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 40 17 8 3 0 1 72 10 210
2017 Federal regulators 27 37 19 10 7 0 0 64 17 12
2017 Compliance, inspection and enforcement 30 32 16 21 1 0 0 62 22 58
2017 Communications or public affairs 43 38 10 7 3 0 0 81 10 272
2017 Security 13 29 33 7 18 0 0 42 26 13
2017 Science and technology 33 37 14 10 4 0 1 71 14 331
2017 Administration and operations 33 44 10 10 3 0 0 77 13 496
2017 Human resources 39 41 8 6 5 0 2 81 11 209
2017 Financial management 27 49 13 7 3 0 0 76 11 167
2017 Procurement 42 35 19 5 0 0 0 76 5 40
2017 Real property 23 47 12 8 9 0 0 71 17 126
2017 Materiel management 29 20 20 17 15 0 0 49 31 26
2017 Information management 35 47 2 7 0 4 4 90 8 31
2017 Information technology 30 38 22 6 1 0 1 69 8 60
2017 Data sciences 25 43 14 9 5 5 0 71 15 27
2017 Policy 38 32 9 17 1 1 1 72 19 68
2017 Project management 36 37 11 11 4 1 0 74 15 309
2017 Other services to the public 39 38 9 9 4 0 0 78 13 700
2017 None of the above 32 40 13 10 5 0 0 72 15 766
2014 Client contact centre 28 42 15 7 7 0 0 71 14 196
2014 Federal regulators 16 35 17 16 16 0 0 51 32 11
2014 Compliance, inspection and enforcement 11 38 13 23 14 0 0 50 37 73
2014 Communications or public affairs 42 36 10 8 3 0 0 78 11 232
2014 Security 20 41 7 31 0 0 0 62 31 13
2014 Science and technology 26 43 15 9 4 0 4 71 14 288
2014 Administration and operations 35 37 14 9 5 0 0 72 14 443
2014 Human resources 35 37 16 8 4 0 0 72 12 182
2014 Financial management 29 39 16 9 5 1 1 69 14 140
2014 Procurement 37 30 17 7 9 0 0 67 16 24
2014 Real property 21 41 21 12 5 0 0 62 17 117
2014 Materiel management 21 45 18 13 3 0 0 66 16 41
2014 Information management 27 54 14 3 0 0 3 83 3 34
2014 Information technology 47 24 20 6 4 0 0 70 10 50
2014 Other services to the public 33 44 11 10 3 0 0 76 13 729
2014 None of the above 29 41 15 9 4 0 0 71 14 661

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 43 6 6 1 0 1 87 7 210
2017 Federal regulators 35 55 10 0 0 0 0 90 0 12
2017 Compliance, inspection and enforcement 41 47 5 5 2 0 0 88 7 58
2017 Communications or public affairs 50 41 5 4 0 0 0 90 4 274
2017 Security 45 47 7 0 0 0 0 93 0 13
2017 Science and technology 55 37 4 4 1 0 0 92 5 331
2017 Administration and operations 50 35 9 6 0 0 0 85 6 496
2017 Human resources 49 36 9 3 2 0 0 86 5 208
2017 Financial management 41 43 11 2 2 1 0 84 5 166
2017 Procurement 61 25 12 0 2 0 0 86 2 40
2017 Real property 43 38 10 5 5 0 0 80 10 126
2017 Materiel management 37 44 11 7 0 0 0 81 7 26
2017 Information management 61 28 7 0 0 0 4 93 0 31
2017 Information technology 42 36 15 3 4 0 1 78 7 59
2017 Data sciences 63 24 8 5 0 0 0 87 5 27
2017 Policy 39 48 3 10 0 0 0 87 10 68
2017 Project management 50 37 3 7 2 0 0 88 9 310
2017 Other services to the public 54 32 6 5 3 0 0 86 7 698
2017 None of the above 52 34 9 3 2 0 0 86 5 763
2014 Client contact centre 47 43 7 2 1 0 0 90 3 196
2014 Federal regulators 35 40 0 8 16 0 0 76 24 11
2014 Compliance, inspection and enforcement 37 42 19 1 1 0 0 79 2 73
2014 Communications or public affairs 54 35 6 3 2 0 0 89 5 232
2014 Security 44 56 0 0 0 0 0 100 0 13
2014 Science and technology 53 36 6 4 1 0 0 89 5 287
2014 Administration and operations 47 37 9 5 2 0 0 84 7 443
2014 Human resources 39 43 8 8 2 0 0 82 10 182
2014 Financial management 43 42 10 1 3 1 0 86 4 140
2014 Procurement 58 38 0 4 0 0 0 96 4 24
2014 Real property 46 40 10 4 0 0 0 86 4 117
2014 Materiel management 43 50 4 3 0 0 0 92 3 41
2014 Information management 49 39 6 6 0 0 0 89 6 34
2014 Information technology 44 34 18 2 2 0 0 78 4 50
2014 Other services to the public 55 33 8 3 1 0 0 89 3 729
2014 None of the above 51 35 9 4 1 0 0 86 5 661

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 32 10 5 1 0 2 84 6 211
2017 Federal regulators 15 37 35 7 7 0 0 51 14 12
2017 Compliance, inspection and enforcement 32 33 17 12 6 0 0 65 18 58
2017 Communications or public affairs 36 35 14 7 6 0 1 72 13 275
2017 Security 38 40 15 7 0 0 0 78 7 13
2017 Science and technology 23 41 22 10 4 0 0 64 14 332
2017 Administration and operations 28 33 20 10 7 0 1 63 17 497
2017 Human resources 28 36 18 9 9 0 0 64 18 209
2017 Financial management 40 28 17 7 7 0 1 69 14 169
2017 Procurement 18 44 22 11 4 0 0 62 16 41
2017 Real property 25 35 22 11 8 0 0 59 18 126
2017 Materiel management 20 54 24 0 2 0 0 74 2 26
2017 Information management 52 26 13 5 0 0 4 81 5 31
2017 Information technology 49 25 14 9 1 0 1 75 10 61
2017 Data sciences 40 33 13 10 3 0 0 74 13 27
2017 Policy 36 28 19 9 7 0 0 65 16 68
2017 Project management 24 37 21 12 6 0 0 61 18 310
2017 Other services to the public 49 30 14 4 1 0 2 80 5 701
2017 None of the above 39 34 16 6 3 1 2 75 9 767
2014 Client contact centre 52 28 10 4 5 0 1 80 10 197
2014 Federal regulators 25 35 16 24 0 0 0 60 24 11
2014 Compliance, inspection and enforcement 15 28 26 15 12 0 4 44 29 73
2014 Communications or public affairs 23 44 19 9 5 0 0 67 14 232
2014 Security 25 55 13 7 0 0 0 80 7 13
2014 Science and technology 25 31 22 13 8 1 0 57 21 288
2014 Administration and operations 31 31 20 10 8 0 1 62 18 443
2014 Human resources 28 33 20 13 5 0 1 62 18 182
2014 Financial management 28 30 22 12 7 1 0 59 19 140
2014 Procurement 18 20 31 23 9 0 0 38 31 24
2014 Real property 17 34 27 12 10 0 1 51 22 117
2014 Materiel management 23 40 22 13 2 0 0 63 15 41
2014 Information management 33 25 18 11 8 0 5 61 20 34
2014 Information technology 32 38 20 2 6 0 2 72 8 50
2014 Other services to the public 41 31 18 6 2 0 1 73 9 730
2014 None of the above 34 33 21 9 3 0 1 67 11 660

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 19 27 24 17 1 7 44 27 207
2017 Federal regulators 0 37 46 10 7 0 0 17 37 12
2017 Compliance, inspection and enforcement 5 21 40 14 19 0 2 33 27 58
2017 Communications or public affairs 6 21 37 22 11 1 3 34 28 274
2017 Security 0 33 31 36 0 0 0 36 33 12
2017 Science and technology 6 22 44 18 6 1 2 25 29 332
2017 Administration and operations 8 24 39 17 7 1 3 25 34 496
2017 Human resources 11 26 40 10 8 1 3 19 39 208
2017 Financial management 6 27 33 22 9 1 2 32 34 168
2017 Procurement 4 27 34 27 4 0 2 33 32 41
2017 Real property 16 31 36 12 5 0 1 16 48 126
2017 Materiel management 19 21 30 27 0 0 4 28 41 26
2017 Information management 5 14 25 28 19 0 9 52 21 30
2017 Information technology 3 30 40 16 11 0 0 27 33 61
2017 Data sciences 12 13 41 20 9 0 5 31 27 27
2017 Policy 8 25 47 11 5 3 1 17 34 68
2017 Project management 10 23 39 17 8 0 2 26 34 309
2017 Other services to the public 5 18 33 21 18 1 3 41 25 697
2017 None of the above 9 24 36 16 9 1 3 27 35 761
2014 Client contact centre 4 26 26 24 13 3 6 40 32 196
2014 Federal regulators 40 41 9 10 0 0 0 10 81 11
2014 Compliance, inspection and enforcement 10 27 35 16 6 2 3 23 40 73
2014 Communications or public affairs 11 33 35 11 9 0 0 20 45 230
2014 Security 12 31 25 17 7 7 0 27 46 13
2014 Science and technology 8 36 33 17 5 0 1 21 45 287
2014 Administration and operations 9 30 35 18 6 0 2 25 40 441
2014 Human resources 16 28 30 16 3 5 2 21 47 182
2014 Financial management 14 29 38 15 3 1 0 18 44 139
2014 Procurement 24 30 32 10 0 0 3 11 56 24
2014 Real property 10 36 40 13 1 1 0 14 46 117
2014 Materiel management 12 25 43 14 3 0 3 18 38 41
2014 Information management 5 23 52 12 3 3 2 16 29 34
2014 Information technology 6 30 36 10 14 0 4 25 37 50
2014 Other services to the public 9 23 37 19 9 1 1 29 33 727
2014 None of the above 11 25 35 19 7 0 1 27 37 659

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 16 27 18 23 4 5 45 26 207
2017 Federal regulators 7 41 27 8 7 10 0 16 53 12
2017 Compliance, inspection and enforcement 7 21 25 21 23 0 3 45 29 58
2017 Communications or public affairs 6 18 27 22 23 3 1 47 26 274
2017 Security 0 39 27 23 11 0 0 34 39 13
2017 Science and technology 10 18 29 25 13 3 3 40 30 332
2017 Administration and operations 9 20 30 20 16 2 4 39 30 492
2017 Human resources 6 16 27 19 21 6 5 45 25 208
2017 Financial management 9 17 29 24 15 5 1 42 28 168
2017 Procurement 0 11 30 36 16 0 7 56 12 41
2017 Real property 14 28 24 22 8 2 1 32 44 126
2017 Materiel management 24 18 27 20 7 4 0 28 44 26
2017 Information management 5 7 19 29 31 0 9 66 13 30
2017 Information technology 4 15 28 29 18 3 2 50 20 61
2017 Data sciences 11 16 25 18 22 3 5 43 29 27
2017 Policy 10 31 24 19 11 1 4 32 43 68
2017 Project management 10 18 33 21 15 2 2 37 29 308
2017 Other services to the public 8 16 24 20 24 4 4 48 26 694
2017 None of the above 10 17 30 19 17 3 4 39 29 759
2014 Client contact centre 13 16 30 22 10 3 5 35 32 197
2014 Federal regulators 25 24 33 18 0 0 0 18 49 11
2014 Compliance, inspection and enforcement 18 22 27 22 8 0 3 31 41 73
2014 Communications or public affairs 8 20 39 17 10 1 5 29 30 232
2014 Security 7 31 30 25 7 0 0 32 38 13
2014 Science and technology 17 33 25 14 8 1 2 23 51 288
2014 Administration and operations 12 22 33 17 12 2 2 30 35 441
2014 Human resources 7 17 37 18 17 2 1 37 25 182
2014 Financial management 9 23 35 20 9 2 1 30 34 139
2014 Procurement 7 15 37 30 4 4 4 36 24 23
2014 Real property 12 30 27 16 4 9 2 23 47 117
2014 Materiel management 8 23 37 20 6 3 3 28 33 41
2014 Information management 10 19 40 12 14 3 2 27 30 34
2014 Information technology 6 22 38 16 12 2 4 30 29 50
2014 Other services to the public 11 24 27 19 16 2 1 36 36 729
2014 None of the above 14 23 29 18 12 2 2 32 38 658

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 21 25 13 11 3 8 27 45 208
2017 Federal regulators 22 24 32 15 0 0 7 16 49 12
2017 Compliance, inspection and enforcement 19 16 28 9 27 0 0 36 35 58
2017 Communications or public affairs 20 27 28 11 8 2 3 20 50 275
2017 Security 21 11 47 21 0 0 0 21 32 13
2017 Science and technology 8 24 34 16 11 3 3 29 35 332
2017 Administration and operations 16 25 32 13 7 2 4 22 44 494
2017 Human resources 13 21 31 19 10 3 3 31 36 208
2017 Financial management 9 18 33 26 11 3 1 38 28 169
2017 Procurement 7 21 22 39 11 0 0 50 27 41
2017 Real property 16 39 22 13 5 1 4 19 58 126
2017 Materiel management 29 28 13 21 0 4 4 23 63 26
2017 Information management 7 24 25 23 16 0 4 41 33 30
2017 Information technology 15 23 28 19 15 0 0 34 38 61
2017 Data sciences 8 25 18 18 22 0 9 44 36 27
2017 Policy 14 29 25 22 5 5 0 29 45 68
2017 Project management 16 33 31 13 5 1 2 18 50 308
2017 Other services to the public 10 22 26 15 17 4 6 36 36 695
2017 None of the above 17 23 28 13 10 4 5 26 44 759
2014 Client contact centre 18 25 24 15 7 5 6 25 48 197
2014 Federal regulators 24 33 24 9 10 0 0 19 57 11
2014 Compliance, inspection and enforcement 24 27 38 6 4 0 1 10 51 73
2014 Communications or public affairs 33 21 27 11 7 0 0 18 55 231
2014 Security 7 49 25 0 12 7 0 13 60 13
2014 Science and technology 15 33 30 15 5 1 1 21 49 287
2014 Administration and operations 19 26 27 16 7 2 3 24 47 442
2014 Human resources 17 25 25 14 9 1 8 26 47 181
2014 Financial management 13 24 36 15 7 2 3 23 39 139
2014 Procurement 16 8 49 19 7 0 0 26 24 24
2014 Real property 21 33 26 18 2 0 0 19 54 117
2014 Materiel management 13 14 34 27 5 3 4 34 29 41
2014 Information management 10 13 50 6 3 13 5 10 28 34
2014 Information technology 12 24 31 23 8 2 0 31 37 50
2014 Other services to the public 15 26 28 13 11 4 3 26 44 725
2014 None of the above 17 27 28 15 8 2 3 24 47 660

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 10 15 32 25 1 12 65 18 206
2017 Federal regulators 7 22 45 19 7 0 0 26 29 12
2017 Compliance, inspection and enforcement 0 8 27 36 25 0 4 63 8 57
2017 Communications or public affairs 6 11 29 26 22 1 5 51 18 274
2017 Security 0 13 32 42 13 0 0 56 13 13
2017 Science and technology 2 10 25 37 21 1 3 61 13 332
2017 Administration and operations 6 10 30 30 19 1 3 52 17 492
2017 Human resources 5 16 33 24 17 0 4 42 23 205
2017 Financial management 1 7 39 32 18 1 2 51 9 168
2017 Procurement 18 11 36 23 12 0 0 35 29 41
2017 Real property 10 21 36 21 8 2 1 31 32 126
2017 Materiel management 2 12 29 36 16 0 4 54 15 26
2017 Information management 2 5 15 37 28 5 9 75 8 30
2017 Information technology 1 9 32 33 23 0 2 56 11 61
2017 Data sciences 0 11 19 33 23 0 14 65 13 27
2017 Policy 11 14 26 34 13 1 0 48 25 68
2017 Project management 7 13 35 30 12 1 2 43 21 308
2017 Other services to the public 3 6 20 28 33 2 9 69 9 689
2017 None of the above 5 11 26 31 19 1 7 55 17 756
2014 Client contact centre 3 10 24 31 16 5 12 55 16 197
2014 Federal regulators 8 24 41 9 10 8 0 21 35 11
2014 Compliance, inspection and enforcement 1 20 22 41 11 0 5 55 22 73
2014 Communications or public affairs 5 18 29 20 26 0 2 47 23 232
2014 Security 7 7 35 12 26 0 12 44 16 13
2014 Science and technology 2 14 33 34 15 1 1 50 16 286
2014 Administration and operations 6 14 32 30 14 1 3 45 21 442
2014 Human resources 11 14 30 28 15 1 2 44 25 182
2014 Financial management 5 24 33 21 15 1 1 36 29 137
2014 Procurement 8 37 24 31 0 0 0 31 45 24
2014 Real property 13 19 33 28 6 0 1 35 32 116
2014 Materiel management 2 12 28 45 5 3 4 54 15 40
2014 Information management 8 8 33 19 27 0 5 49 16 34
2014 Information technology 0 8 32 36 20 0 4 58 8 50
2014 Other services to the public 3 7 26 32 25 1 5 61 11 723
2014 None of the above 6 12 30 31 17 1 2 50 18 656

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 18 23 18 21 0 5 41 35 207
2017 Federal regulators 7 35 44 7 0 0 7 8 45 12
2017 Compliance, inspection and enforcement 29 25 16 7 22 0 2 29 55 58
2017 Communications or public affairs 9 18 26 19 20 4 4 42 29 273
2017 Security 21 16 18 33 11 0 0 45 37 13
2017 Science and technology 17 20 23 19 15 2 4 37 39 332
2017 Administration and operations 17 23 25 16 13 3 3 31 43 494
2017 Human resources 12 21 31 14 14 3 5 31 35 208
2017 Financial management 12 24 24 20 13 3 4 36 39 168
2017 Procurement 2 22 50 11 9 2 2 21 26 41
2017 Real property 16 33 30 12 6 1 1 19 50 125
2017 Materiel management 24 16 32 22 0 2 4 23 42 26
2017 Information management 7 17 9 23 38 0 4 64 26 31
2017 Information technology 13 24 22 22 13 3 4 37 39 61
2017 Data sciences 4 24 18 23 17 5 9 47 32 27
2017 Policy 15 24 22 20 12 7 0 34 42 68
2017 Project management 14 21 30 20 11 1 3 32 36 308
2017 Other services to the public 9 16 25 21 22 2 5 46 27 696
2017 None of the above 15 19 26 19 15 2 5 36 36 761
2014 Client contact centre 24 19 23 16 12 1 5 30 46 197
2014 Federal regulators 16 57 17 0 10 0 0 10 73 11
2014 Compliance, inspection and enforcement 43 23 22 5 5 0 1 10 67 73
2014 Communications or public affairs 18 24 30 16 11 0 1 28 42 232
2014 Security 38 24 13 25 0 0 0 25 62 13
2014 Science and technology 28 30 20 10 5 1 5 16 62 287
2014 Administration and operations 21 28 28 10 9 1 2 20 51 441
2014 Human resources 20 21 20 22 13 1 3 37 43 182
2014 Financial management 25 28 29 7 10 1 1 17 53 139
2014 Procurement 23 33 33 0 7 0 3 7 59 24
2014 Real property 38 29 26 5 1 0 1 6 67 116
2014 Materiel management 31 34 11 12 5 3 4 18 70 41
2014 Information management 18 29 24 9 11 2 8 22 52 34
2014 Information technology 18 30 26 8 12 0 6 21 51 50
2014 Other services to the public 19 27 25 12 14 1 2 26 47 727
2014 None of the above 24 25 24 12 11 2 2 24 51 661

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 18 26 15 16 6 6 35 35 210
2017 Federal regulators 7 49 17 13 7 0 7 21 60 12
2017 Compliance, inspection and enforcement 13 18 27 18 20 2 2 40 32 58
2017 Communications or public affairs 5 18 26 20 24 4 3 47 25 273
2017 Security 0 7 24 48 13 7 0 66 8 13
2017 Science and technology 11 16 29 19 17 2 6 39 29 332
2017 Administration and operations 10 18 30 19 16 2 5 37 31 495
2017 Human resources 12 16 25 19 18 4 6 41 31 207
2017 Financial management 10 18 31 19 14 3 4 36 30 168
2017 Procurement 2 7 41 25 18 5 2 47 10 41
2017 Real property 9 20 31 19 10 7 4 33 32 126
2017 Materiel management 19 7 17 30 22 0 4 54 28 26
2017 Information management 2 5 20 29 35 9 0 70 8 30
2017 Information technology 8 12 34 23 18 1 3 43 21 61
2017 Data sciences 8 9 21 26 27 5 5 58 19 27
2017 Policy 11 21 18 27 18 1 4 47 33 68
2017 Project management 12 17 28 19 19 1 4 40 31 308
2017 Other services to the public 7 14 20 23 25 5 7 54 24 697
2017 None of the above 10 13 22 25 20 4 7 50 25 758
2014 Client contact centre 12 26 22 19 9 8 5 31 43 197
2014 Federal regulators 8 25 17 34 8 0 8 46 36 11
2014 Compliance, inspection and enforcement 17 21 20 26 12 0 4 40 39 73
2014 Communications or public affairs 8 18 23 27 20 2 1 49 27 232
2014 Security 0 22 19 47 12 0 0 59 22 13
2014 Science and technology 12 27 28 17 9 1 6 28 42 287
2014 Administration and operations 12 17 31 21 11 3 6 35 31 440
2014 Human resources 8 22 24 14 12 12 8 33 37 182
2014 Financial management 10 25 28 17 16 2 2 34 37 139
2014 Procurement 3 7 48 20 15 3 3 37 11 24
2014 Real property 8 16 40 25 10 1 1 35 24 117
2014 Materiel management 5 25 41 10 12 3 4 24 32 41
2014 Information management 2 29 26 13 20 5 5 37 35 34
2014 Information technology 2 12 20 36 24 2 4 64 15 50
2014 Other services to the public 10 19 26 20 20 2 2 43 30 724
2014 None of the above 10 16 25 25 15 2 7 44 29 659

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 20 28 16 14 5 7 33 35 209
2017 Federal regulators 7 41 7 30 14 0 0 44 49 12
2017 Compliance, inspection and enforcement 15 22 25 14 20 0 3 36 39 58
2017 Communications or public affairs 15 21 30 15 12 4 4 29 39 274
2017 Security 0 21 46 33 0 0 0 33 21 13
2017 Science and technology 11 21 30 16 13 4 6 32 35 332
2017 Administration and operations 17 23 30 12 10 4 4 24 43 494
2017 Human resources 8 26 35 11 11 4 5 24 38 208
2017 Financial management 7 19 35 23 10 4 2 35 28 168
2017 Procurement 7 14 34 34 9 2 0 44 21 41
2017 Real property 16 22 33 12 6 5 6 20 43 125
2017 Materiel management 16 28 23 16 4 9 4 23 51 26
2017 Information management 7 15 34 23 16 0 4 41 24 30
2017 Information technology 6 26 34 19 12 0 3 32 33 61
2017 Data sciences 6 12 31 25 17 0 9 46 19 27
2017 Policy 10 18 41 22 4 5 0 28 29 68
2017 Project management 15 31 31 14 6 1 3 20 47 309
2017 Other services to the public 10 18 27 14 20 4 7 38 31 697
2017 None of the above 13 21 27 15 14 4 7 32 38 762
2014 Client contact centre 11 23 31 18 7 4 6 28 37 195
2014 Federal regulators 16 49 25 10 0 0 0 10 65 11
2014 Compliance, inspection and enforcement 28 26 25 8 7 1 5 16 57 73
2014 Communications or public affairs 21 24 33 10 9 1 2 20 46 232
2014 Security 0 38 19 12 0 12 19 17 55 13
2014 Science and technology 17 30 32 11 6 1 2 18 49 288
2014 Administration and operations 17 23 33 11 9 2 4 22 43 441
2014 Human resources 17 25 27 12 13 5 1 26 45 182
2014 Financial management 13 26 31 12 15 3 1 28 40 139
2014 Procurement 13 12 45 19 7 0 3 27 26 24
2014 Real property 15 34 32 16 2 1 0 19 49 117
2014 Materiel management 11 17 41 18 5 4 3 25 30 41
2014 Information management 9 22 34 13 16 3 3 31 33 34
2014 Information technology 14 22 32 16 10 4 2 28 38 50
2014 Other services to the public 11 23 32 14 14 3 4 29 37 726
2014 None of the above 15 20 29 16 9 4 6 28 39 659
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 18 5 4 4 0 10 86 9 211
2017 Federal regulators 83 0 0 7 0 0 10 92 8 12
2017 Compliance, inspection and enforcement 73 8 5 2 0 2 11 92 2 58
2017 Communications or public affairs 74 15 3 3 2 0 3 92 5 275
2017 Security 48 13 5 5 11 0 18 74 20 13
2017 Science and technology 77 8 4 3 2 0 5 90 6 333
2017 Administration and operations 74 10 5 2 3 0 6 89 6 496
2017 Human resources 76 14 3 4 1 0 2 91 5 209
2017 Financial management 69 18 7 3 1 1 3 90 4 167
2017 Procurement 73 11 7 2 4 0 2 86 7 41
2017 Real property 64 22 4 3 3 0 5 90 6 126
2017 Materiel management 72 13 0 4 7 4 0 88 12 26
2017 Information management 72 12 2 7 0 0 7 90 7 31
2017 Information technology 64 12 6 4 11 1 1 78 16 61
2017 Data sciences 73 8 6 8 3 0 3 84 10 27
2017 Policy 68 11 7 7 7 0 0 79 14 68
2017 Project management 65 18 6 3 3 1 4 88 6 310
2017 Other services to the public 73 9 5 2 2 0 9 90 5 702
2017 None of the above 71 13 6 2 3 0 5 89 5 767
2014 Client contact centre 58 17 5 7 3 0 10 83 12 198
2014 Federal regulators 92 0 0 8 0 0 0 92 8 11
2014 Compliance, inspection and enforcement 74 8 4 2 6 0 5 87 9 73
2014 Communications or public affairs 82 7 3 3 2 0 3 92 5 232
2014 Security 76 6 0 6 0 0 12 93 7 13
2014 Science and technology 73 13 4 2 3 1 4 90 5 289
2014 Administration and operations 68 13 6 4 3 0 7 87 7 444
2014 Human resources 68 13 4 11 2 0 1 83 13 182
2014 Financial management 70 11 8 3 2 2 5 86 6 140
2014 Procurement 86 7 0 0 3 0 3 96 4 24
2014 Real property 64 19 6 5 3 0 3 85 8 116
2014 Materiel management 71 12 4 5 5 0 3 86 10 41
2014 Information management 73 22 3 3 0 0 0 95 3 34
2014 Information technology 68 6 6 8 10 0 2 75 19 50
2014 Other services to the public 77 10 3 3 1 1 4 92 5 732
2014 None of the above 76 9 6 1 2 1 5 90 4 663

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 33 16 16 8 5 3 56 26 211
2017 Federal regulators 35 7 25 10 17 7 0 45 28 12
2017 Compliance, inspection and enforcement 24 26 17 19 8 5 2 54 28 58
2017 Communications or public affairs 21 35 19 13 5 4 3 59 20 273
2017 Security 5 18 58 5 13 0 0 24 18 13
2017 Science and technology 21 34 13 15 10 4 3 59 27 332
2017 Administration and operations 18 36 15 13 11 5 2 58 26 497
2017 Human resources 32 35 11 10 5 3 5 72 16 209
2017 Financial management 25 32 11 11 10 6 5 64 24 167
2017 Procurement 28 30 21 5 7 7 2 64 13 40
2017 Real property 18 33 24 6 15 3 2 53 22 126
2017 Materiel management 22 20 22 9 24 2 0 44 34 26
2017 Information management 21 31 12 21 0 9 7 61 24 31
2017 Information technology 27 39 9 8 3 11 1 76 13 61
2017 Data sciences 22 30 12 11 8 3 14 63 23 27
2017 Policy 21 30 18 17 3 9 3 58 22 68
2017 Project management 23 30 18 12 9 4 4 57 23 310
2017 Other services to the public 23 32 12 16 11 3 4 58 29 702
2017 None of the above 23 30 17 13 12 3 3 56 26 767
2014 Client contact centre 24 30 16 8 8 5 8 63 18 198
2014 Federal regulators 16 34 9 41 0 0 0 50 41 11
2014 Compliance, inspection and enforcement 17 32 24 14 5 5 2 53 21 73
2014 Communications or public affairs 26 36 16 9 5 3 6 68 15 232
2014 Security 13 18 7 38 6 12 6 37 54 13
2014 Science and technology 22 39 13 17 5 3 1 64 23 289
2014 Administration and operations 24 36 15 12 9 2 3 63 22 443
2014 Human resources 34 27 13 9 7 3 7 67 18 182
2014 Financial management 28 27 17 14 6 5 3 60 21 140
2014 Procurement 53 7 19 9 9 3 0 62 18 24
2014 Real property 27 36 16 11 6 3 1 66 18 117
2014 Materiel management 25 37 17 13 6 1 0 63 20 41
2014 Information management 19 42 6 14 0 8 11 75 17 34
2014 Information technology 42 24 14 4 6 6 4 74 11 50
2014 Other services to the public 28 32 14 15 8 2 2 62 23 733
2014 None of the above 25 33 17 12 7 4 3 62 20 663

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 44 9 10 3 0 0 79 13 210
2017 Federal regulators 27 15 22 36 0 0 0 42 36 12
2017 Compliance, inspection and enforcement 38 27 5 14 15 0 0 66 29 58
2017 Communications or public affairs 40 34 8 11 7 0 0 73 18 275
2017 Security 13 42 5 21 18 0 0 55 40 13
2017 Science and technology 35 34 10 13 7 1 0 69 21 333
2017 Administration and operations 39 32 12 11 6 0 0 71 17 496
2017 Human resources 51 31 6 7 5 0 0 83 12 209
2017 Financial management 41 34 9 9 7 1 0 75 16 167
2017 Procurement 38 27 18 11 5 0 0 66 16 41
2017 Real property 35 37 9 11 8 0 0 72 19 126
2017 Materiel management 29 29 16 11 15 0 0 58 26 26
2017 Information management 45 31 3 17 0 0 4 79 18 31
2017 Information technology 44 31 15 7 2 1 0 76 9 61
2017 Data sciences 47 25 5 13 8 3 0 74 21 27
2017 Policy 41 40 13 5 1 0 0 80 7 68
2017 Project management 38 36 7 11 7 0 0 75 18 307
2017 Other services to the public 39 30 8 13 10 0 0 69 23 701
2017 None of the above 37 31 10 11 10 1 0 69 21 766
2014 Client contact centre 42 34 7 11 4 0 0 77 16 198
2014 Federal regulators 50 26 8 16 0 0 0 76 16 11
2014 Compliance, inspection and enforcement 31 36 16 5 8 4 0 70 14 73
2014 Communications or public affairs 42 34 4 12 7 0 0 76 20 232
2014 Security 25 39 12 24 0 0 0 64 24 13
2014 Science and technology 30 39 13 13 4 1 0 69 18 289
2014 Administration and operations 37 30 11 12 9 1 0 68 21 444
2014 Human resources 46 37 5 4 7 0 0 84 11 182
2014 Financial management 43 26 7 14 7 3 0 71 22 140
2014 Procurement 57 19 9 3 12 0 0 76 16 24
2014 Real property 38 41 6 7 7 1 0 80 14 117
2014 Materiel management 40 37 8 8 4 3 0 79 13 41
2014 Information management 40 37 8 9 5 0 0 77 15 34
2014 Information technology 52 33 8 4 2 2 0 86 6 50
2014 Other services to the public 41 28 9 14 7 0 0 69 22 732
2014 None of the above 35 30 12 12 10 1 1 66 22 662

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 42 13 11 5 0 0 71 16 210
2017 Federal regulators 20 46 0 17 17 0 0 66 34 12
2017 Compliance, inspection and enforcement 29 37 5 20 9 0 0 66 29 58
2017 Communications or public affairs 37 35 10 13 4 1 1 73 17 275
2017 Security 13 61 7 13 5 0 0 74 18 13
2017 Science and technology 35 38 9 13 5 0 0 73 18 333
2017 Administration and operations 27 39 11 15 7 1 0 66 22 496
2017 Human resources 42 39 6 8 5 0 0 81 13 209
2017 Financial management 27 44 10 10 7 2 0 72 18 168
2017 Procurement 13 45 18 16 7 0 0 59 23 41
2017 Real property 22 45 12 12 9 0 0 67 21 126
2017 Materiel management 22 34 7 22 15 0 0 56 37 26
2017 Information management 34 28 9 21 5 0 4 64 27 31
2017 Information technology 48 30 9 9 3 1 0 78 13 61
2017 Data sciences 32 51 3 9 0 5 0 88 10 27
2017 Policy 44 37 4 4 8 2 0 83 13 68
2017 Project management 29 40 11 15 4 0 1 70 19 310
2017 Other services to the public 32 35 8 17 8 0 0 66 25 703
2017 None of the above 28 36 12 15 8 1 1 65 23 768
2014 Client contact centre 20 45 13 15 6 1 0 66 21 197
2014 Federal regulators 16 35 16 33 0 0 0 51 33 11
2014 Compliance, inspection and enforcement 25 47 9 10 9 0 0 72 19 73
2014 Communications or public affairs 36 43 6 10 4 0 0 80 14 232
2014 Security 25 30 22 24 0 0 0 54 24 13
2014 Science and technology 32 37 11 16 3 0 0 70 19 289
2014 Administration and operations 25 41 10 14 8 1 1 67 23 444
2014 Human resources 36 41 6 9 2 5 0 82 11 182
2014 Financial management 22 41 15 13 6 3 1 65 20 140
2014 Procurement 29 45 0 23 3 0 0 73 27 24
2014 Real property 21 48 14 11 7 0 0 68 18 117
2014 Materiel management 30 25 12 26 6 0 0 55 33 40
2014 Information management 15 62 8 11 0 3 0 80 12 33
2014 Information technology 36 33 14 8 8 0 0 69 16 49
2014 Other services to the public 27 38 10 19 6 0 0 65 25 733
2014 None of the above 30 37 10 15 7 1 1 68 22 662

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 33 13 11 12 4 1 63 24 211
2017 Federal regulators 15 31 20 7 19 7 0 50 29 12
2017 Compliance, inspection and enforcement 18 27 13 24 14 2 2 48 39 58
2017 Communications or public affairs 30 33 11 10 5 9 1 70 17 275
2017 Security 13 24 42 6 5 10 0 41 12 13
2017 Science and technology 25 37 10 12 7 8 0 68 21 333
2017 Administration and operations 28 33 10 11 10 7 1 66 23 496
2017 Human resources 47 33 6 3 4 6 2 87 7 209
2017 Financial management 21 35 13 12 8 10 0 62 23 169
2017 Procurement 15 30 25 18 7 4 0 47 26 41
2017 Real property 25 33 16 12 9 6 0 61 22 126
2017 Materiel management 24 28 17 16 14 0 0 52 30 26
2017 Information management 40 32 16 5 0 2 4 77 5 31
2017 Information technology 26 29 10 9 8 17 0 67 20 61
2017 Data sciences 23 36 3 9 3 27 0 80 16 27
2017 Policy 32 43 4 11 5 4 0 78 17 68
2017 Project management 30 32 11 14 5 7 0 67 21 310
2017 Other services to the public 26 27 11 15 10 10 1 60 28 702
2017 None of the above 26 28 14 14 9 8 2 59 26 768
2014 Client contact centre 23 36 13 14 10 5 0 62 25 197
2014 Federal regulators 29 32 10 10 19 0 0 61 29 10
2014 Compliance, inspection and enforcement 16 36 12 15 13 7 1 57 30 73
2014 Communications or public affairs 38 22 12 18 4 5 0 64 24 232
2014 Security 43 19 7 24 0 7 0 66 26 13
2014 Science and technology 29 36 10 16 5 4 0 67 22 289
2014 Administration and operations 30 28 14 15 9 3 1 60 25 444
2014 Human resources 44 27 7 7 4 10 0 79 13 182
2014 Financial management 28 27 17 16 7 5 0 59 24 140
2014 Procurement 37 21 3 29 10 0 0 57 39 24
2014 Real property 22 44 13 8 10 2 0 68 19 117
2014 Materiel management 31 18 16 18 11 6 0 53 31 41
2014 Information management 21 43 11 11 8 8 0 69 20 34
2014 Information technology 36 28 10 16 8 2 0 65 25 50
2014 Other services to the public 25 33 11 16 11 4 0 60 28 733
2014 None of the above 27 31 12 14 10 5 2 62 25 663

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 18 16 26 16 9 3 35 47 211
2017 Federal regulators 20 14 10 32 17 7 0 37 52 12
2017 Compliance, inspection and enforcement 7 30 9 25 15 12 1 43 47 58
2017 Communications or public affairs 9 27 18 19 11 15 2 42 36 274
2017 Security 5 22 21 22 18 0 10 31 45 13
2017 Science and technology 8 23 17 19 11 19 4 39 39 333
2017 Administration and operations 12 20 16 21 16 12 3 37 44 495
2017 Human resources 18 30 13 13 8 13 5 59 26 209
2017 Financial management 7 26 19 15 15 17 1 40 37 169
2017 Procurement 7 23 14 32 12 9 4 34 50 41
2017 Real property 10 24 25 22 11 7 0 37 36 126
2017 Materiel management 20 11 21 20 23 4 0 32 46 26
2017 Information management 22 10 11 27 12 12 7 39 47 31
2017 Information technology 10 24 13 14 13 24 1 46 36 61
2017 Data sciences 8 40 3 15 8 23 5 65 31 27
2017 Policy 13 18 15 23 13 18 0 39 44 68
2017 Project management 6 23 17 24 12 15 3 36 44 310
2017 Other services to the public 11 23 16 23 15 10 1 38 43 701
2017 None of the above 10 22 19 19 16 11 2 37 41 768
2014 Client contact centre 12 23 19 21 15 9 2 39 40 198
2014 Federal regulators 0 51 0 25 24 0 0 51 49 11
2014 Compliance, inspection and enforcement 4 27 23 19 16 8 4 35 40 73
2014 Communications or public affairs 19 11 18 23 11 12 5 36 42 232
2014 Security 13 12 7 31 12 19 6 33 57 13
2014 Science and technology 5 22 23 26 13 9 2 30 44 289
2014 Administration and operations 11 25 20 20 17 7 1 38 40 444
2014 Human resources 16 25 10 12 11 25 1 56 31 182
2014 Financial management 16 19 21 22 11 11 1 40 37 140
2014 Procurement 18 26 12 19 20 4 0 46 41 24
2014 Real property 3 25 31 23 11 7 1 30 37 117
2014 Materiel management 6 22 23 29 11 8 0 31 43 40
2014 Information management 3 28 27 24 5 13 0 35 34 34
2014 Information technology 22 24 16 6 14 18 0 56 24 50
2014 Other services to the public 12 24 16 22 17 7 2 39 43 732
2014 None of the above 11 23 17 22 15 9 3 39 42 663

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 54 8 4 2 0 0 86 6 211
2017 Federal regulators 37 56 7 0 0 0 0 93 0 12
2017 Compliance, inspection and enforcement 39 40 9 8 5 0 0 79 12 58
2017 Communications or public affairs 46 37 7 6 3 0 0 83 10 274
2017 Security 29 53 18 0 0 0 0 82 0 13
2017 Science and technology 37 42 8 9 3 0 0 80 12 331
2017 Administration and operations 40 38 7 10 4 0 0 78 14 497
2017 Human resources 51 36 5 6 1 0 0 87 8 209
2017 Financial management 43 37 4 12 3 0 0 81 15 168
2017 Procurement 38 41 11 9 0 0 0 80 9 41
2017 Real property 27 47 13 7 6 0 0 73 14 126
2017 Materiel management 22 43 20 6 9 0 0 65 15 26
2017 Information management 49 36 0 10 0 0 4 89 11 31
2017 Information technology 52 39 7 1 0 0 0 92 1 61
2017 Data sciences 35 53 0 8 5 0 0 88 12 27
2017 Policy 50 36 4 8 1 0 0 86 10 68
2017 Project management 40 40 8 9 3 0 0 80 12 309
2017 Other services to the public 36 43 6 10 5 0 0 79 15 702
2017 None of the above 38 38 9 11 5 0 0 76 15 767
2014 Client contact centre 36 46 11 6 0 0 0 83 6 196
2014 Federal regulators 42 50 8 0 0 0 0 92 0 11
2014 Compliance, inspection and enforcement 38 47 5 6 3 1 0 86 9 73
2014 Communications or public affairs 45 41 5 6 2 0 0 87 9 232
2014 Security 32 37 7 24 0 0 0 69 24 13
2014 Science and technology 39 44 9 7 1 0 0 83 8 289
2014 Administration and operations 34 46 8 8 4 0 0 80 11 443
2014 Human resources 56 29 5 6 4 0 0 85 9 182
2014 Financial management 38 44 7 7 3 1 0 82 11 140
2014 Procurement 48 36 7 9 0 0 0 84 9 24
2014 Real property 25 46 14 11 4 0 0 71 15 117
2014 Materiel management 34 49 11 6 0 0 0 83 6 41
2014 Information management 52 40 0 3 5 0 0 92 8 34
2014 Information technology 58 34 2 4 2 0 0 92 6 50
2014 Other services to the public 33 44 10 10 3 0 0 77 13 732
2014 None of the above 37 42 10 8 3 0 0 79 11 662
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 37 13 12 8 0 1 67 20 210
2017 Federal regulators 35 46 0 10 10 0 0 81 19 12
2017 Compliance, inspection and enforcement 37 35 16 8 4 0 0 72 12 58
2017 Communications or public affairs 42 37 7 9 5 0 0 79 13 274
2017 Security 5 47 6 23 18 0 0 53 41 13
2017 Science and technology 32 37 8 16 6 1 0 70 22 333
2017 Administration and operations 38 36 9 10 5 1 0 75 16 496
2017 Human resources 46 30 8 9 6 1 0 77 15 208
2017 Financial management 34 40 17 5 5 0 0 73 10 169
2017 Procurement 34 41 11 11 3 0 0 75 14 41
2017 Real property 24 48 11 6 10 0 1 72 17 126
2017 Materiel management 29 20 11 21 19 0 0 50 39 26
2017 Information management 52 18 5 14 7 0 4 73 22 31
2017 Information technology 41 33 14 6 4 0 1 75 11 60
2017 Data sciences 40 35 9 10 6 0 0 75 16 27
2017 Policy 43 36 5 11 6 0 0 79 17 68
2017 Project management 36 33 13 11 7 0 0 69 18 308
2017 Other services to the public 37 31 12 10 9 0 1 69 19 703
2017 None of the above 38 34 10 10 8 1 0 72 18 767
2014 Client contact centre 32 40 8 8 10 0 2 74 18 197
2014 Federal regulators 17 58 0 8 17 0 0 75 25 11
2014 Compliance, inspection and enforcement 30 43 19 2 6 0 0 73 8 73
2014 Communications or public affairs 45 32 8 7 6 1 0 78 13 232
2014 Security 13 37 12 31 7 0 0 50 38 13
2014 Science and technology 32 37 12 12 6 1 1 70 18 289
2014 Administration and operations 38 33 10 10 8 0 0 71 18 443
2014 Human resources 41 33 12 7 7 0 0 74 14 182
2014 Financial management 38 37 13 8 3 1 1 76 11 140
2014 Procurement 49 17 22 4 8 0 0 66 12 24
2014 Real property 33 40 13 11 2 0 1 73 13 117
2014 Materiel management 34 33 23 8 0 2 0 69 8 40
2014 Information management 41 41 13 5 0 0 0 82 5 34
2014 Information technology 46 32 14 6 2 0 0 79 8 50
2014 Other services to the public 41 31 11 10 6 0 0 73 16 733
2014 None of the above 34 34 14 11 5 1 0 69 17 660

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 36 11 4 7 0 1 78 11 210
2017 Federal regulators 61 15 14 10 0 0 0 76 10 12
2017 Compliance, inspection and enforcement 63 26 3 5 2 1 0 90 7 58
2017 Communications or public affairs 50 35 7 4 3 1 0 86 7 274
2017 Security 18 60 17 5 0 0 0 78 5 13
2017 Science and technology 47 33 7 6 4 2 0 82 11 333
2017 Administration and operations 49 28 9 8 4 1 1 78 12 497
2017 Human resources 56 25 8 4 6 1 0 82 10 209
2017 Financial management 42 40 10 5 2 1 0 83 7 169
2017 Procurement 52 20 16 7 5 0 0 72 11 41
2017 Real property 33 41 13 5 7 1 0 75 12 126
2017 Materiel management 29 20 12 29 9 0 0 49 39 26
2017 Information management 44 38 9 2 2 0 4 85 5 31
2017 Information technology 36 35 18 6 3 0 1 72 9 61
2017 Data sciences 50 39 8 3 0 0 0 89 3 27
2017 Policy 50 26 13 8 1 0 1 78 10 68
2017 Project management 46 28 11 9 5 0 0 75 14 309
2017 Other services to the public 51 26 9 7 6 1 0 77 13 702
2017 None of the above 45 31 10 6 6 1 1 77 13 767
2014 Client contact centre 44 33 9 5 6 2 1 79 11 198
2014 Federal regulators 41 26 8 8 17 0 0 67 25 11
2014 Compliance, inspection and enforcement 43 42 6 6 2 1 0 86 8 73
2014 Communications or public affairs 55 26 8 7 3 1 0 82 9 232
2014 Security 44 44 0 12 0 0 0 88 12 13
2014 Science and technology 46 30 9 8 4 1 1 78 13 289
2014 Administration and operations 45 28 12 8 6 1 0 74 14 443
2014 Human resources 54 20 10 11 5 0 0 74 16 182
2014 Financial management 45 34 12 3 3 3 0 81 6 140
2014 Procurement 45 26 3 12 13 0 0 71 25 24
2014 Real property 45 34 7 7 5 1 1 81 13 117
2014 Materiel management 41 33 12 11 0 1 2 77 11 41
2014 Information management 38 43 9 8 0 3 0 83 8 34
2014 Information technology 50 24 20 2 0 4 0 78 2 50
2014 Other services to the public 48 28 10 9 5 0 0 76 14 732
2014 None of the above 46 31 10 8 4 1 0 78 12 660

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 36 10 7 5 0 0 77 13 211
2017 Federal regulators 52 15 17 10 7 0 0 67 17 12
2017 Compliance, inspection and enforcement 53 22 9 12 3 0 0 75 15 58
2017 Communications or public affairs 49 33 9 5 4 0 0 82 9 274
2017 Security 18 48 18 16 0 0 0 66 16 13
2017 Science and technology 38 38 9 10 5 0 1 76 15 333
2017 Administration and operations 44 33 9 8 5 1 1 78 13 496
2017 Human resources 59 27 3 5 6 0 0 86 10 209
2017 Financial management 40 37 9 10 3 0 1 78 13 168
2017 Procurement 41 35 9 11 4 0 0 75 16 41
2017 Real property 29 45 9 6 11 0 0 74 17 126
2017 Materiel management 34 16 20 19 12 0 0 49 31 26
2017 Information management 55 31 2 5 2 4 0 90 7 31
2017 Information technology 40 40 5 14 0 0 1 81 14 61
2017 Data sciences 40 34 3 21 3 0 0 73 24 27
2017 Policy 42 35 7 12 3 1 0 78 15 68
2017 Project management 43 32 8 10 7 0 1 75 17 309
2017 Other services to the public 46 29 8 10 7 0 0 75 17 703
2017 None of the above 41 33 10 9 7 0 1 74 16 768
2014 Client contact centre 42 42 9 3 4 0 0 84 7 195
2014 Federal regulators 26 38 9 9 18 0 0 64 27 10
2014 Compliance, inspection and enforcement 39 40 10 8 2 0 1 80 10 73
2014 Communications or public affairs 54 28 8 6 3 0 0 82 10 231
2014 Security 32 31 6 12 19 0 0 63 31 13
2014 Science and technology 34 41 7 11 5 1 1 76 16 289
2014 Administration and operations 42 31 10 10 7 0 0 73 17 443
2014 Human resources 49 27 12 7 5 0 0 76 12 182
2014 Financial management 38 39 7 11 3 1 0 78 15 140
2014 Procurement 36 39 3 9 12 0 0 76 21 24
2014 Real property 39 38 9 6 7 0 1 78 13 117
2014 Materiel management 38 38 10 9 0 2 3 80 10 41
2014 Information management 43 35 11 5 3 3 0 80 8 34
2014 Information technology 46 24 20 10 0 0 0 70 10 50
2014 Other services to the public 43 30 10 11 5 0 0 74 16 733
2014 None of the above 39 34 12 9 6 1 0 74 14 662

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 71 17 3 3 5 0 2 90 8 211
2017 Federal regulators 93 0 0 0 0 0 7 100 0 12
2017 Compliance, inspection and enforcement 87 4 4 0 0 0 4 95 0 58
2017 Communications or public affairs 84 10 3 2 1 0 1 95 2 274
2017 Security 68 16 0 5 10 0 0 84 16 13
2017 Science and technology 84 8 1 1 2 0 4 96 3 332
2017 Administration and operations 84 7 3 2 2 0 2 93 4 496
2017 Human resources 89 6 2 1 1 0 1 96 2 209
2017 Financial management 80 14 3 0 1 0 4 97 1 169
2017 Procurement 84 9 2 2 2 0 0 93 4 41
2017 Real property 72 16 2 4 2 0 5 92 6 125
2017 Materiel management 71 13 0 0 7 9 0 93 7 26
2017 Information management 77 12 0 4 4 0 3 91 9 31
2017 Information technology 73 14 3 5 1 0 3 90 7 61
2017 Data sciences 87 3 0 5 3 0 3 93 7 27
2017 Policy 80 13 1 3 3 0 0 93 6 68
2017 Project management 79 9 2 2 2 1 5 94 4 309
2017 Other services to the public 82 9 3 1 3 0 3 93 4 702
2017 None of the above 80 10 4 1 2 0 3 93 3 767
2014 Client contact centre 74 10 1 6 6 0 2 87 13 196
2014 Federal regulators 74 26 0 0 0 0 0 100 0 11
2014 Compliance, inspection and enforcement 80 5 2 1 5 1 5 91 6 73
2014 Communications or public affairs 87 8 2 1 1 0 1 96 2 232
2014 Security 94 0 0 6 0 0 0 94 6 13
2014 Science and technology 77 8 4 2 3 0 6 90 6 289
2014 Administration and operations 74 10 4 3 4 0 5 88 8 443
2014 Human resources 84 10 3 1 1 0 1 95 2 182
2014 Financial management 80 11 3 0 2 1 3 95 2 140
2014 Procurement 90 7 0 0 0 0 3 100 0 24
2014 Real property 70 14 3 2 4 0 7 91 6 117
2014 Materiel management 65 18 5 0 6 2 5 88 7 41
2014 Information management 95 0 0 3 3 0 0 95 5 34
2014 Information technology 74 10 4 6 2 0 4 88 8 50
2014 Other services to the public 82 10 3 1 2 0 2 94 3 733
2014 None of the above 81 9 3 1 2 0 4 94 3 662

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 28 7 9 6 2 16 73 18 209
2017 Federal regulators 61 15 0 10 0 14 0 89 11 12
2017 Compliance, inspection and enforcement 72 17 2 5 0 0 4 94 5 58
2017 Communications or public affairs 51 27 7 5 5 1 4 82 10 275
2017 Security 45 25 11 7 0 0 11 79 8 13
2017 Science and technology 54 28 6 4 2 2 3 87 6 333
2017 Administration and operations 50 21 7 7 4 3 7 80 13 496
2017 Human resources 64 15 6 4 3 2 6 86 8 209
2017 Financial management 46 32 7 6 5 3 1 82 11 168
2017 Procurement 68 23 4 2 0 0 2 93 2 41
2017 Real property 43 23 9 8 5 3 9 75 14 126
2017 Materiel management 37 38 11 7 0 4 2 81 8 26
2017 Information management 66 20 7 0 3 5 0 90 3 30
2017 Information technology 50 25 6 3 8 6 1 80 13 61
2017 Data sciences 65 19 10 0 6 0 0 84 6 27
2017 Policy 53 31 3 8 0 3 3 88 8 68
2017 Project management 55 24 7 3 4 2 5 85 8 309
2017 Other services to the public 43 24 8 5 6 3 12 78 13 700
2017 None of the above 47 25 9 5 5 3 7 79 11 766
2014 Client contact centre 43 21 7 6 6 3 13 77 15 195
2014 Federal regulators 43 24 8 17 0 0 8 73 18 11
2014 Compliance, inspection and enforcement 67 22 8 3 0 0 0 89 3 73
2014 Communications or public affairs 56 21 8 5 3 3 2 82 9 232
2014 Security 44 32 0 0 12 12 0 86 14 13
2014 Science and technology 49 31 6 7 3 2 1 83 10 289
2014 Administration and operations 47 23 8 3 5 1 12 81 10 444
2014 Human resources 60 20 10 3 4 2 1 83 7 182
2014 Financial management 55 20 11 5 4 3 3 79 9 140
2014 Procurement 64 28 4 0 0 0 3 95 0 24
2014 Real property 46 34 11 4 1 1 3 84 5 117
2014 Materiel management 40 27 16 3 11 0 3 69 15 41
2014 Information management 73 19 0 3 0 3 2 97 3 34
2014 Information technology 65 22 6 4 2 0 2 88 6 50
2014 Other services to the public 43 27 10 4 3 2 10 80 9 732
2014 None of the above 48 23 11 3 3 4 8 81 8 662

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 37 7 5 6 0 0 81 11 211
2017 Federal regulators 52 25 17 0 7 0 0 76 7 12
2017 Compliance, inspection and enforcement 71 18 6 3 2 1 0 90 4 58
2017 Communications or public affairs 59 27 6 5 2 0 1 86 8 275
2017 Security 39 24 15 16 6 0 0 63 22 13
2017 Science and technology 59 27 5 4 5 0 0 86 9 332
2017 Administration and operations 56 26 8 7 3 0 0 82 10 496
2017 Human resources 65 22 6 1 4 1 0 88 6 208
2017 Financial management 57 28 6 3 5 1 1 86 8 169
2017 Procurement 61 23 13 2 0 0 0 84 2 41
2017 Real property 44 29 14 4 9 0 0 73 14 126
2017 Materiel management 38 27 16 9 9 0 0 65 19 26
2017 Information management 54 25 9 5 2 0 5 83 8 30
2017 Information technology 49 32 13 3 1 0 1 82 4 61
2017 Data sciences 52 31 0 6 10 0 0 83 17 27
2017 Policy 51 35 8 4 0 1 0 87 4 68
2017 Project management 52 29 6 7 5 0 1 83 12 309
2017 Other services to the public 52 25 7 7 7 1 0 78 14 700
2017 None of the above 54 27 6 6 6 1 0 81 12 765

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 33 9 4 4 0 0 84 8 211
2017 Federal regulators 52 41 7 0 0 0 0 93 0 12
2017 Compliance, inspection and enforcement 77 18 4 0 0 1 0 96 0 58
2017 Communications or public affairs 65 22 6 3 4 0 0 87 7 275
2017 Security 34 51 15 0 0 0 0 85 0 13
2017 Science and technology 64 22 7 3 3 0 0 87 6 332
2017 Administration and operations 58 24 10 4 2 1 0 83 6 496
2017 Human resources 68 18 6 3 3 1 0 87 6 209
2017 Financial management 54 30 11 1 4 1 0 84 5 169
2017 Procurement 59 18 18 4 0 0 0 77 4 41
2017 Real property 41 34 13 3 10 0 0 75 12 126
2017 Materiel management 49 11 13 14 9 3 0 63 24 26
2017 Information management 59 23 7 5 2 5 0 85 7 30
2017 Information technology 48 28 18 5 0 0 1 77 5 61
2017 Data sciences 55 23 6 9 8 0 0 78 17 27
2017 Policy 58 28 7 6 0 1 0 87 6 68
2017 Project management 57 25 10 2 5 1 0 83 7 309
2017 Other services to the public 58 24 9 5 4 1 0 82 9 702
2017 None of the above 56 25 8 4 5 2 0 83 9 766

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 31 11 9 6 0 1 73 15 210
2017 Federal regulators 52 15 7 26 0 0 0 67 26 12
2017 Compliance, inspection and enforcement 69 15 11 4 2 0 0 83 6 58
2017 Communications or public affairs 56 25 7 7 5 0 0 81 12 275
2017 Security 23 56 13 7 0 0 0 79 7 13
2017 Science and technology 48 31 8 7 5 0 0 80 12 332
2017 Administration and operations 53 27 9 8 3 0 0 80 12 496
2017 Human resources 64 22 5 3 6 0 0 86 9 208
2017 Financial management 45 36 9 5 4 1 1 82 9 169
2017 Procurement 62 14 16 7 3 0 0 75 9 41
2017 Real property 36 36 13 5 11 0 0 72 16 126
2017 Materiel management 50 9 11 12 18 0 0 58 30 26
2017 Information management 53 25 14 0 2 0 5 83 3 30
2017 Information technology 47 24 18 7 1 1 1 73 9 61
2017 Data sciences 55 23 5 6 10 0 0 78 17 27
2017 Policy 43 37 6 11 3 0 0 80 14 68
2017 Project management 49 26 9 8 8 0 0 75 16 310
2017 Other services to the public 49 25 9 10 7 0 0 74 17 701
2017 None of the above 48 30 9 6 7 0 0 78 13 766
2014 Client contact centre 42 31 11 8 8 0 0 73 16 196
2014 Federal regulators 17 42 8 25 8 0 0 59 33 11
2014 Compliance, inspection and enforcement 49 36 6 7 2 0 0 84 10 72
2014 Communications or public affairs 53 28 6 5 6 0 0 82 12 232
2014 Security 32 42 7 19 0 0 0 74 19 13
2014 Science and technology 41 35 9 10 6 0 0 76 15 289
2014 Administration and operations 49 26 12 6 7 0 0 75 13 444
2014 Human resources 55 23 7 8 6 0 0 79 14 182
2014 Financial management 48 35 9 3 3 1 1 84 7 140
2014 Procurement 49 39 0 4 8 0 0 88 12 24
2014 Real property 40 44 8 5 3 0 1 85 7 117
2014 Materiel management 40 48 8 4 0 0 0 88 4 41
2014 Information management 52 41 2 6 0 0 0 92 6 34
2014 Information technology 58 28 10 4 0 0 0 86 4 50
2014 Other services to the public 47 30 10 7 6 0 0 77 13 733
2014 None of the above 45 30 12 8 4 0 0 76 12 660
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 36 20 22 6 0 3 51 29 53
2017 Compliance, inspection and enforcement 17 36 26 10 5 0 5 56 17 19
2017 Communications or public affairs 15 41 15 13 7 5 4 62 22 71
2017 Science and technology 16 22 30 17 9 1 4 40 28 98
2017 Administration and operations 22 41 16 12 4 2 3 66 17 191
2017 Human resources 48 30 7 7 3 0 5 82 11 54
2017 Financial management 29 35 9 7 3 7 10 77 12 59
2017 Procurement 35 29 21 8 0 7 0 68 9 14
2017 Real property 24 30 20 5 7 5 9 63 14 50
2017 Information technology 26 18 44 12 0 0 0 44 12 11
2017 Policy 25 26 20 20 5 0 4 53 26 20
2017 Project management 24 32 17 11 8 3 4 61 20 105
2017 Other services to the public 22 43 12 13 6 0 2 67 20 158
2017 None of the above 20 39 15 11 8 1 5 63 21 199
2014 Client contact centre 31 28 17 15 2 5 2 64 18 54
2014 Compliance, inspection and enforcement 18 28 28 16 6 3 0 48 23 30
2014 Communications or public affairs 18 45 19 8 3 0 6 68 13 60
2014 Science and technology 8 43 18 13 4 5 8 59 20 113
2014 Administration and operations 24 45 11 9 8 2 2 72 18 175
2014 Human resources 42 27 13 6 2 2 7 77 8 54
2014 Financial management 26 40 16 7 2 2 9 73 10 58
2014 Real property 14 50 14 13 5 3 0 66 19 54
2014 Materiel management 14 47 19 14 6 0 0 61 20 13
2014 Information technology 35 18 28 0 0 0 18 66 0 11
2014 Other services to the public 21 40 14 14 6 2 2 63 22 207
2014 None of the above 29 34 11 9 7 5 5 70 19 182

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 36 11 13 7 9 1 66 22 210
2017 Federal regulators 22 29 15 19 0 15 0 60 23 12
2017 Compliance, inspection and enforcement 38 22 15 14 7 3 2 63 21 58
2017 Communications or public affairs 40 33 12 8 3 3 1 76 12 274
2017 Security 13 24 33 23 0 7 0 39 25 13
2017 Science and technology 30 37 12 9 6 6 0 70 17 333
2017 Administration and operations 38 30 13 12 4 3 0 70 17 496
2017 Human resources 35 37 8 8 4 8 1 78 13 208
2017 Financial management 34 35 12 8 5 6 0 74 13 169
2017 Procurement 25 30 16 25 0 4 0 57 26 41
2017 Real property 18 41 19 8 9 4 1 62 17 126
2017 Materiel management 23 34 12 9 9 13 0 65 21 26
2017 Information management 36 26 13 2 0 18 4 81 3 31
2017 Information technology 33 35 14 6 0 12 1 77 7 61
2017 Data sciences 42 36 3 17 0 3 0 80 17 27
2017 Policy 39 36 9 9 5 3 0 77 14 68
2017 Project management 33 35 15 8 4 4 1 72 12 309
2017 Other services to the public 35 28 13 9 7 7 0 69 17 702
2017 None of the above 31 31 13 11 7 6 0 66 19 768
2014 Client contact centre 20 35 18 7 10 9 1 61 19 197
2014 Federal regulators 16 35 33 8 8 0 0 51 16 11
2014 Compliance, inspection and enforcement 19 39 12 17 8 5 0 61 26 73
2014 Communications or public affairs 38 33 11 11 3 4 0 74 15 232
2014 Security 19 32 7 24 6 12 0 58 34 13
2014 Science and technology 18 34 22 13 5 7 0 56 20 289
2014 Administration and operations 33 31 14 11 7 4 0 67 19 443
2014 Human resources 30 38 12 12 5 3 0 71 17 182
2014 Financial management 29 40 10 10 6 5 0 73 16 140
2014 Procurement 41 39 4 16 0 0 0 80 16 24
2014 Real property 11 45 22 12 6 3 1 58 19 117
2014 Materiel management 30 33 14 11 8 2 3 66 20 41
2014 Information management 20 32 21 5 5 16 0 61 13 34
2014 Information technology 35 29 14 10 0 12 0 73 11 50
2014 Other services to the public 29 34 11 12 7 6 1 67 21 733
2014 None of the above 29 31 16 10 9 4 0 63 20 660

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 38 14 14 9 4 1 62 24 211
2017 Federal regulators 22 15 15 27 7 15 0 44 40 12
2017 Compliance, inspection and enforcement 25 21 21 19 13 0 2 47 33 58
2017 Communications or public affairs 33 39 10 11 5 1 0 74 16 275
2017 Security 11 18 29 27 7 7 0 31 37 13
2017 Science and technology 25 37 12 16 9 1 0 63 25 333
2017 Administration and operations 35 31 12 14 7 2 0 66 21 497
2017 Human resources 34 36 12 9 3 4 1 74 13 208
2017 Financial management 29 41 12 11 6 1 0 70 17 169
2017 Procurement 20 32 30 14 4 0 0 52 18 41
2017 Real property 14 37 22 11 11 2 2 54 23 125
2017 Materiel management 16 25 20 18 12 9 0 45 33 26
2017 Information management 31 43 15 2 2 2 4 80 5 31
2017 Information technology 28 38 15 9 1 7 1 72 12 61
2017 Data sciences 49 23 9 7 12 0 0 72 19 27
2017 Policy 32 36 7 16 7 1 0 69 23 68
2017 Project management 27 39 15 12 6 1 1 67 17 309
2017 Other services to the public 34 26 13 14 9 4 0 62 24 701
2017 None of the above 25 33 15 16 9 2 0 59 26 767
2014 Client contact centre 19 29 21 13 14 4 0 50 28 197
2014 Federal regulators 16 60 8 8 8 0 0 76 16 11
2014 Compliance, inspection and enforcement 18 27 12 23 18 1 0 46 42 72
2014 Communications or public affairs 30 33 16 11 7 3 0 65 18 232
2014 Security 20 12 13 55 0 0 0 32 55 13
2014 Science and technology 17 28 22 16 14 2 0 46 31 289
2014 Administration and operations 29 32 17 11 10 1 0 62 21 444
2014 Human resources 30 40 7 11 6 7 0 75 17 182
2014 Financial management 28 30 21 12 7 2 0 59 19 140
2014 Procurement 31 18 20 27 0 3 0 51 28 24
2014 Real property 11 40 23 15 10 0 0 51 25 117
2014 Materiel management 15 42 21 15 2 2 3 60 18 41
2014 Information management 20 42 19 5 11 3 0 64 17 34
2014 Information technology 31 26 26 12 2 4 0 59 14 50
2014 Other services to the public 26 28 16 17 11 2 0 56 28 731
2014 None of the above 26 30 14 14 13 3 0 58 28 658

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 31 18 18 9 7 1 51 29 211
2017 Federal regulators 15 18 9 21 29 8 0 36 54 10
2017 Compliance, inspection and enforcement 15 17 19 37 7 2 2 34 46 58
2017 Communications or public affairs 25 32 17 15 7 3 0 59 23 272
2017 Security 11 5 18 24 31 10 0 17 62 13
2017 Science and technology 17 31 20 18 10 4 0 49 29 332
2017 Administration and operations 23 30 17 17 10 3 0 55 28 497
2017 Human resources 24 37 15 10 6 6 1 66 17 209
2017 Financial management 23 33 18 14 6 6 0 60 21 167
2017 Procurement 11 45 27 9 7 0 0 57 16 41
2017 Real property 6 40 20 15 10 5 2 50 28 126
2017 Materiel management 13 25 14 20 21 6 0 41 44 26
2017 Information management 22 23 10 26 2 12 4 54 34 31
2017 Information technology 8 32 22 11 4 21 1 52 19 61
2017 Data sciences 37 20 16 20 8 0 0 57 27 27
2017 Policy 19 38 12 14 11 7 0 61 26 68
2017 Project management 17 35 20 17 9 2 1 53 26 310
2017 Other services to the public 22 28 15 16 11 7 1 54 30 700
2017 None of the above 18 30 19 16 12 5 0 50 29 769
2014 Client contact centre 12 29 22 16 13 8 1 45 31 198
2014 Federal regulators 0 68 0 16 16 0 0 68 32 11
2014 Compliance, inspection and enforcement 8 24 17 29 18 4 0 33 49 73
2014 Communications or public affairs 18 38 14 19 8 4 0 58 28 232
2014 Security 20 12 6 31 19 12 0 36 57 13
2014 Science and technology 11 29 16 23 14 7 0 43 39 289
2014 Administration and operations 16 40 14 16 10 3 0 58 27 443
2014 Human resources 21 40 16 14 6 3 0 64 20 182
2014 Financial management 12 40 21 14 7 5 0 55 23 140
2014 Procurement 27 16 14 44 0 0 0 43 44 24
2014 Real property 6 27 32 26 7 3 0 34 33 116
2014 Materiel management 14 29 18 31 2 3 3 46 35 41
2014 Information management 12 36 19 9 13 10 0 54 24 34
2014 Information technology 22 30 26 12 4 6 0 56 17 50
2014 Other services to the public 15 31 17 20 13 4 1 48 34 729
2014 None of the above 15 30 16 21 13 4 1 47 36 660

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 30 15 17 12 6 1 52 32 211
2017 Federal regulators 13 40 0 24 17 7 0 56 44 12
2017 Compliance, inspection and enforcement 24 20 19 23 13 0 2 45 36 58
2017 Communications or public affairs 27 30 17 11 9 5 0 60 21 275
2017 Security 11 8 21 12 25 23 0 25 48 12
2017 Science and technology 19 31 18 14 12 7 0 53 28 333
2017 Administration and operations 29 27 13 14 12 6 0 59 27 496
2017 Human resources 28 30 13 11 7 10 1 65 20 208
2017 Financial management 28 31 16 13 10 3 0 60 23 169
2017 Procurement 20 36 18 11 7 7 0 61 19 41
2017 Real property 11 35 25 9 15 5 1 48 25 126
2017 Materiel management 13 18 23 20 17 9 0 34 40 26
2017 Information management 32 24 19 9 2 10 4 65 13 31
2017 Information technology 18 24 20 8 12 18 1 51 24 61
2017 Data sciences 29 21 20 12 10 8 0 54 24 27
2017 Policy 21 32 13 18 11 5 0 56 30 67
2017 Project management 22 31 17 14 11 4 1 56 26 310
2017 Other services to the public 26 24 15 12 15 8 0 55 29 701
2017 None of the above 21 27 14 14 15 8 0 53 32 770
2014 Client contact centre 16 26 17 17 14 8 1 47 34 197
2014 Federal regulators 8 43 25 16 8 0 0 51 24 11
2014 Compliance, inspection and enforcement 6 27 22 17 17 10 0 37 38 73
2014 Communications or public affairs 21 30 19 10 15 5 0 54 27 232
2014 Security 13 19 7 24 25 12 0 36 55 13
2014 Science and technology 14 22 23 19 14 7 0 39 35 289
2014 Administration and operations 22 28 15 17 12 7 0 53 31 442
2014 Human resources 27 34 13 16 7 4 0 64 23 182
2014 Financial management 13 40 20 11 8 7 0 57 21 140
2014 Procurement 31 15 14 20 20 0 0 46 40 24
2014 Real property 10 28 31 14 13 5 0 39 28 116
2014 Materiel management 20 15 18 31 8 4 3 38 42 41
2014 Information management 10 33 20 24 8 6 0 46 34 34
2014 Information technology 28 14 34 4 14 6 0 45 19 50
2014 Other services to the public 19 25 17 18 15 6 0 47 36 729
2014 None of the above 16 28 15 16 16 10 0 49 35 659

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 34 19 13 11 2 1 55 25 211
2017 Federal regulators 20 34 17 22 0 7 0 58 23 12
2017 Compliance, inspection and enforcement 11 27 27 21 12 2 0 38 34 58
2017 Communications or public affairs 21 38 10 18 9 3 0 61 28 275
2017 Security 11 20 7 33 18 10 0 34 58 13
2017 Science and technology 17 32 15 22 11 2 0 51 34 331
2017 Administration and operations 21 34 14 18 11 2 0 56 30 497
2017 Human resources 24 39 14 10 8 4 1 66 19 209
2017 Financial management 22 32 17 19 7 3 0 56 27 169
2017 Procurement 16 32 21 18 13 0 0 47 32 41
2017 Real property 11 40 21 11 14 3 1 53 25 126
2017 Materiel management 13 23 18 22 24 0 0 36 46 26
2017 Information management 27 34 5 17 2 12 4 72 23 31
2017 Information technology 23 40 18 10 4 3 1 66 15 61
2017 Data sciences 29 24 18 17 7 5 0 56 26 27
2017 Policy 20 30 18 19 10 3 0 51 30 68
2017 Project management 16 35 14 20 12 2 1 53 33 309
2017 Other services to the public 21 30 13 19 12 5 0 54 33 701
2017 None of the above 18 32 15 16 15 5 0 52 32 769
2014 Client contact centre 15 35 16 18 13 3 0 52 31 196
2014 Federal regulators 8 60 0 16 16 0 0 68 32 11
2014 Compliance, inspection and enforcement 10 27 21 21 18 3 0 38 40 73
2014 Communications or public affairs 17 35 13 23 10 2 0 53 33 232
2014 Security 26 6 19 7 42 0 0 32 49 13
2014 Science and technology 9 33 21 22 12 3 0 43 35 289
2014 Administration and operations 15 34 16 22 10 2 0 50 33 443
2014 Human resources 17 37 12 20 8 6 0 58 29 182
2014 Financial management 17 30 18 19 12 3 0 49 33 140
2014 Procurement 15 26 15 28 16 0 0 41 44 24
2014 Real property 11 37 18 23 10 1 0 49 33 116
2014 Materiel management 15 33 12 31 3 3 3 51 36 41
2014 Information management 13 42 14 16 6 10 0 61 24 34
2014 Information technology 29 30 22 16 2 2 0 60 18 50
2014 Other services to the public 16 31 16 20 14 3 0 48 35 729
2014 None of the above 15 31 15 19 16 3 0 48 36 660
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 45 13 7 5 1 1 76 12 211
2017 Federal regulators 7 52 17 7 7 10 0 66 16 12
2017 Compliance, inspection and enforcement 28 39 23 6 4 0 0 66 10 58
2017 Communications or public affairs 42 42 7 8 1 0 0 84 9 274
2017 Security 18 38 18 0 15 10 0 63 17 13
2017 Science and technology 31 43 11 10 4 0 0 74 15 333
2017 Administration and operations 34 39 13 10 3 1 0 74 13 497
2017 Human resources 42 40 11 3 1 2 0 84 4 208
2017 Financial management 26 51 17 3 2 1 0 77 6 169
2017 Procurement 34 32 23 11 0 0 0 66 11 41
2017 Real property 25 41 14 10 9 0 0 66 20 126
2017 Materiel management 21 31 25 11 12 0 0 52 24 26
2017 Information management 44 31 17 4 0 4 0 78 5 31
2017 Information technology 33 47 14 3 1 0 1 81 4 61
2017 Data sciences 49 23 17 11 0 0 0 72 11 26
2017 Policy 38 39 10 6 7 0 0 77 13 67
2017 Project management 27 46 12 12 3 0 0 73 15 309
2017 Other services to the public 35 37 13 9 4 1 0 73 13 699
2017 None of the above 29 40 16 10 5 0 0 68 15 767
2014 Client contact centre 24 50 10 12 3 1 0 75 15 198
2014 Federal regulators 16 44 16 24 0 0 0 60 24 11
2014 Compliance, inspection and enforcement 22 35 20 9 11 3 0 59 21 73
2014 Communications or public affairs 37 40 11 9 2 1 0 78 12 231
2014 Security 19 32 0 37 0 12 0 58 42 13
2014 Science and technology 25 46 12 12 4 1 0 72 16 289
2014 Administration and operations 32 39 13 10 4 1 0 72 15 442
2014 Human resources 38 40 12 5 3 2 0 80 9 182
2014 Financial management 33 43 14 7 2 1 0 77 9 140
2014 Procurement 46 35 19 0 0 0 0 81 0 24
2014 Real property 15 48 29 5 2 1 0 63 8 116
2014 Materiel management 17 44 22 11 2 5 0 64 13 41
2014 Information management 38 45 16 0 0 0 0 84 0 34
2014 Information technology 34 41 16 6 0 4 0 77 6 50
2014 Other services to the public 26 42 15 10 4 1 1 69 15 729
2014 None of the above 26 39 15 11 6 2 0 67 17 659

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 45 13 5 2 5 1 78 8 209
2017 Federal regulators 30 51 19 0 0 0 0 81 0 12
2017 Compliance, inspection and enforcement 45 43 5 7 0 0 0 88 7 58
2017 Communications or public affairs 50 40 5 3 1 1 0 91 4 275
2017 Security 28 57 7 0 7 0 0 85 7 13
2017 Science and technology 45 40 9 4 0 1 0 87 4 333
2017 Administration and operations 43 40 9 4 2 2 0 85 6 496
2017 Human resources 49 36 7 1 1 5 0 91 2 208
2017 Financial management 41 43 9 3 1 2 1 87 4 169
2017 Procurement 41 31 21 7 0 0 0 72 7 41
2017 Real property 29 50 16 2 2 0 1 80 4 126
2017 Materiel management 37 44 5 4 4 5 0 85 9 26
2017 Information management 53 28 10 0 0 9 0 89 0 31
2017 Information technology 48 37 5 4 1 1 3 89 6 61
2017 Data sciences 41 47 0 8 0 5 0 92 8 26
2017 Policy 50 36 8 1 1 3 0 89 3 66
2017 Project management 44 41 9 4 1 1 0 86 5 310
2017 Other services to the public 43 42 8 5 1 1 0 86 6 697
2017 None of the above 41 40 11 6 1 1 0 82 7 763
2014 Client contact centre 30 44 15 4 4 2 0 76 8 197
2014 Federal regulators 24 43 25 0 8 0 0 67 8 11
2014 Compliance, inspection and enforcement 37 43 6 10 1 1 0 82 12 73
2014 Communications or public affairs 39 47 7 5 1 1 0 88 6 231
2014 Security 26 48 14 12 0 0 0 74 12 13
2014 Science and technology 39 44 7 5 1 2 1 86 7 289
2014 Administration and operations 41 42 9 5 2 2 0 84 7 443
2014 Human resources 52 34 6 4 1 1 0 88 5 182
2014 Financial management 44 43 7 2 1 3 0 89 3 139
2014 Procurement 49 30 3 9 0 9 0 87 10 24
2014 Real property 35 39 18 5 0 3 0 76 5 116
2014 Materiel management 34 43 20 1 0 2 0 78 1 41
2014 Information management 33 37 14 11 0 3 2 74 11 34
2014 Information technology 50 30 10 6 2 2 0 82 8 50
2014 Other services to the public 44 41 8 5 1 1 0 86 6 729
2014 None of the above 38 42 11 4 2 2 0 83 6 660

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 39 14 13 6 4 1 66 19 211
2017 Federal regulators 29 37 10 7 7 10 0 74 16 12
2017 Compliance, inspection and enforcement 34 31 16 15 0 5 0 68 15 58
2017 Communications or public affairs 36 33 15 11 2 3 1 71 13 274
2017 Security 29 23 7 18 17 5 0 55 37 13
2017 Science and technology 30 38 11 11 5 4 2 71 17 332
2017 Administration and operations 39 34 11 9 5 1 0 75 14 494
2017 Human resources 53 29 6 4 3 4 0 86 8 208
2017 Financial management 35 37 12 2 7 5 1 77 10 169
2017 Procurement 36 34 14 11 4 0 0 70 16 41
2017 Real property 29 36 8 11 12 4 1 67 24 126
2017 Materiel management 27 25 5 22 12 9 0 57 38 26
2017 Information management 41 29 10 9 0 5 7 79 10 31
2017 Information technology 23 48 9 11 4 1 3 74 16 61
2017 Data sciences 30 32 19 8 11 0 0 62 18 26
2017 Policy 40 33 13 11 3 0 0 73 14 67
2017 Project management 35 36 11 11 3 2 1 73 15 310
2017 Other services to the public 35 34 12 7 6 5 1 73 14 698
2017 None of the above 32 33 13 11 6 4 1 69 17 766
2014 Client contact centre 26 38 12 13 7 3 0 66 21 196
2014 Federal regulators 52 16 0 24 8 0 0 68 32 11
2014 Compliance, inspection and enforcement 22 44 6 12 8 7 1 72 21 73
2014 Communications or public affairs 40 36 7 6 7 3 0 79 14 231
2014 Security 25 26 0 25 12 12 0 58 42 13
2014 Science and technology 29 35 14 13 3 6 1 68 17 289
2014 Administration and operations 37 36 11 7 6 3 0 75 13 442
2014 Human resources 43 40 4 4 4 2 5 88 8 182
2014 Financial management 37 38 8 7 6 3 1 78 14 140
2014 Procurement 54 15 8 11 9 3 0 71 21 24
2014 Real property 29 44 12 7 5 3 0 76 12 116
2014 Materiel management 22 53 15 6 5 0 0 74 11 41
2014 Information management 29 38 11 10 11 0 0 67 22 34
2014 Information technology 36 44 10 4 4 2 0 82 8 50
2014 Other services to the public 32 40 11 9 4 3 1 75 14 729
2014 None of the above 35 35 11 10 5 3 1 72 16 659

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 29 21 17 5 6 3 52 24 210
2017 Federal regulators 35 25 7 19 7 7 0 64 28 12
2017 Compliance, inspection and enforcement 16 30 28 17 8 0 2 47 25 58
2017 Communications or public affairs 25 36 18 10 6 4 1 64 16 274
2017 Security 13 32 15 17 18 5 0 47 37 13
2017 Science and technology 17 41 21 11 8 2 1 59 19 332
2017 Administration and operations 25 34 15 15 7 4 1 62 23 497
2017 Human resources 38 33 10 11 2 5 1 76 14 208
2017 Financial management 21 31 19 11 9 8 1 57 22 168
2017 Procurement 18 41 23 7 7 0 4 61 14 41
2017 Real property 20 29 21 12 13 4 1 52 26 126
2017 Materiel management 11 31 23 13 12 9 0 47 27 26
2017 Information management 20 32 18 13 4 7 4 59 20 31
2017 Information technology 12 28 18 23 4 7 6 47 32 61
2017 Data sciences 21 35 11 5 16 13 0 64 24 26
2017 Policy 23 30 16 19 6 6 0 57 26 67
2017 Project management 20 36 16 17 6 3 0 59 25 310
2017 Other services to the public 21 33 18 13 8 4 2 59 22 698
2017 None of the above 21 31 22 14 7 5 1 55 22 766
2014 Client contact centre 12 21 26 18 12 7 4 37 34 198
2014 Federal regulators 8 52 16 8 8 0 8 65 17 11
2014 Compliance, inspection and enforcement 13 43 19 17 4 4 0 59 22 73
2014 Communications or public affairs 30 30 18 13 6 3 1 62 19 232
2014 Security 6 38 13 19 12 12 0 50 36 13
2014 Science and technology 15 37 24 12 6 5 0 55 19 289
2014 Administration and operations 19 33 22 12 9 5 1 55 21 443
2014 Human resources 21 29 29 10 3 8 0 54 15 182
2014 Financial management 16 35 27 11 5 4 2 55 17 139
2014 Procurement 38 24 3 26 9 0 0 62 35 24
2014 Real property 11 38 30 10 7 3 1 51 18 116
2014 Materiel management 12 47 24 12 3 2 0 60 16 40
2014 Information management 8 34 31 22 0 3 2 44 23 34
2014 Information technology 24 25 30 8 4 8 2 54 13 50
2014 Other services to the public 16 32 24 17 6 3 1 50 24 728
2014 None of the above 15 32 23 15 8 6 1 51 24 660

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 23 14 17 13 9 4 50 34 210
2017 Federal regulators 7 61 0 17 0 15 0 80 20 12
2017 Compliance, inspection and enforcement 21 22 11 20 22 4 0 44 44 58
2017 Communications or public affairs 20 27 17 17 8 9 3 53 28 275
2017 Security 11 18 15 22 16 18 0 35 47 13
2017 Science and technology 18 27 15 15 14 10 1 51 32 333
2017 Administration and operations 19 27 16 16 15 5 3 50 33 496
2017 Human resources 32 21 13 10 7 10 7 64 20 208
2017 Financial management 15 26 19 15 12 11 2 47 31 169
2017 Procurement 20 16 23 14 20 4 2 39 37 41
2017 Real property 13 21 24 17 17 6 2 37 37 126
2017 Materiel management 11 36 11 27 8 7 0 51 37 26
2017 Information management 18 21 19 17 4 14 7 49 27 31
2017 Information technology 13 28 14 15 14 13 3 50 34 61
2017 Data sciences 16 31 12 11 16 10 5 55 31 26
2017 Policy 9 20 22 16 10 22 1 38 33 66
2017 Project management 17 25 16 17 14 10 2 47 35 310
2017 Other services to the public 26 27 12 16 12 6 2 57 30 699
2017 None of the above 20 23 17 14 15 9 1 49 32 766
2014 Client contact centre 17 22 17 19 11 9 5 46 34 198
2014 Federal regulators 17 34 8 33 8 0 0 52 41 11
2014 Compliance, inspection and enforcement 8 20 14 27 26 5 0 29 56 72
2014 Communications or public affairs 14 37 13 13 14 7 1 56 30 232
2014 Security 19 38 6 25 12 0 0 57 37 13
2014 Science and technology 12 25 21 19 14 6 2 40 36 289
2014 Administration and operations 20 26 14 17 15 7 2 51 34 443
2014 Human resources 24 27 15 9 12 8 6 59 24 182
2014 Financial management 19 22 17 18 13 9 2 45 36 140
2014 Procurement 30 11 19 16 20 3 0 42 38 24
2014 Real property 9 28 17 14 14 15 4 45 34 116
2014 Materiel management 17 38 15 14 12 3 0 57 27 41
2014 Information management 10 19 16 24 19 13 0 33 49 34
2014 Information technology 24 28 22 6 10 6 4 58 17 50
2014 Other services to the public 19 28 17 17 14 4 0 49 32 729
2014 None of the above 18 26 16 17 13 8 1 49 33 659

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 23 5 4 3 5 17 84 9 210
2017 Federal regulators 68 15 0 0 0 0 17 100 0 12
2017 Compliance, inspection and enforcement 61 9 18 0 0 0 12 80 0 58
2017 Communications or public affairs 68 16 6 1 1 1 7 91 3 275
2017 Security 48 18 10 24 0 0 0 66 24 13
2017 Science and technology 68 13 6 3 1 2 9 90 4 333
2017 Administration and operations 67 13 6 3 1 1 8 89 5 497
2017 Human resources 67 20 4 4 0 0 4 91 5 209
2017 Financial management 56 25 9 3 1 2 4 86 4 169
2017 Procurement 66 13 9 4 2 0 5 83 7 41
2017 Real property 50 26 9 1 5 2 7 84 7 126
2017 Materiel management 69 11 11 0 4 0 4 84 5 26
2017 Information management 65 16 0 2 4 0 12 93 7 31
2017 Information technology 52 19 7 11 3 4 3 77 15 61
2017 Data sciences 67 15 0 10 0 0 8 89 11 27
2017 Policy 61 17 8 10 3 1 0 79 13 68
2017 Project management 59 22 6 4 1 2 5 88 6 308
2017 Other services to the public 61 11 6 2 1 4 16 89 4 700
2017 None of the above 61 17 6 2 2 2 10 89 4 769
2014 Client contact centre 45 20 5 2 3 5 21 87 6 197
2014 Federal regulators 57 35 0 8 0 0 0 92 8 11
2014 Compliance, inspection and enforcement 55 15 7 1 6 3 13 83 9 73
2014 Communications or public affairs 70 14 6 2 2 1 6 90 4 232
2014 Security 45 12 6 6 7 24 0 75 17 13
2014 Science and technology 64 14 6 3 1 2 10 88 5 289
2014 Administration and operations 58 16 8 4 2 4 9 84 7 443
2014 Human resources 67 17 5 7 1 1 2 87 8 182
2014 Financial management 66 13 8 5 1 1 7 86 6 140
2014 Procurement 78 15 3 3 0 0 0 93 3 24
2014 Real property 58 17 10 4 3 0 8 82 7 116
2014 Materiel management 67 12 4 0 6 8 3 88 7 41
2014 Information management 63 16 5 0 3 3 11 91 3 34
2014 Information technology 64 8 14 4 6 4 0 75 11 50
2014 Other services to the public 64 13 9 3 1 2 9 86 4 728
2014 None of the above 64 14 8 3 1 2 7 86 5 660

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 24 4 7 6 4 3 81 15 211
2017 Federal regulators 69 0 0 0 0 15 17 100 0 12
2017 Compliance, inspection and enforcement 70 12 9 3 2 0 4 85 5 58
2017 Communications or public affairs 71 17 4 1 1 2 3 94 2 272
2017 Security 59 13 10 11 7 0 0 71 18 13
2017 Science and technology 74 12 6 1 1 2 4 92 1 332
2017 Administration and operations 70 16 6 3 1 1 3 90 4 496
2017 Human resources 71 20 2 1 0 4 2 97 1 209
2017 Financial management 59 25 7 1 2 2 3 89 4 169
2017 Procurement 66 11 14 2 2 4 0 81 5 41
2017 Real property 55 25 6 1 5 2 6 86 8 126
2017 Materiel management 77 11 8 0 4 0 0 88 4 26
2017 Information management 69 14 7 0 0 2 7 92 0 31
2017 Information technology 59 24 9 2 0 4 1 89 2 61
2017 Data sciences 67 20 0 6 0 0 8 94 6 27
2017 Policy 70 16 6 4 0 4 0 90 4 68
2017 Project management 68 19 6 3 0 2 2 90 4 310
2017 Other services to the public 71 12 5 3 2 4 3 90 5 696
2017 None of the above 67 17 7 1 1 3 4 89 3 768
2014 Client contact centre 44 29 4 3 9 7 5 82 13 197
2014 Federal regulators 57 43 0 0 0 0 0 100 0 11
2014 Compliance, inspection and enforcement 59 15 11 4 5 2 4 78 10 73
2014 Communications or public affairs 67 15 6 2 1 3 7 90 4 232
2014 Security 50 13 18 0 0 19 0 78 0 13
2014 Science and technology 70 15 6 3 1 1 5 90 4 289
2014 Administration and operations 61 17 7 3 3 5 4 86 7 443
2014 Human resources 61 18 4 3 0 6 7 91 4 182
2014 Financial management 64 21 6 1 1 3 5 92 1 140
2014 Procurement 82 10 4 0 3 0 0 92 3 24
2014 Real property 55 31 4 3 0 2 5 92 4 116
2014 Materiel management 68 21 3 3 3 2 0 91 6 41
2014 Information management 68 18 5 0 3 3 3 92 3 34
2014 Information technology 65 16 14 0 0 4 0 85 0 49
2014 Other services to the public 70 14 5 3 2 4 2 89 5 730
2014 None of the above 68 14 6 2 1 4 5 90 3 660

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 27 21 17 12 5 2 45 32 210
2017 Federal regulators 0 57 7 10 26 0 0 57 36 12
2017 Compliance, inspection and enforcement 8 37 21 21 11 2 0 46 32 58
2017 Communications or public affairs 27 34 13 17 6 3 0 63 24 275
2017 Security 5 40 18 5 26 5 0 48 33 13
2017 Science and technology 22 39 14 16 7 2 0 62 24 333
2017 Administration and operations 24 36 12 18 7 4 0 62 26 496
2017 Human resources 31 35 11 10 6 7 0 71 17 209
2017 Financial management 24 36 19 13 6 2 0 61 20 169
2017 Procurement 36 30 18 7 9 0 0 66 16 41
2017 Real property 13 38 21 12 14 2 0 52 26 126
2017 Materiel management 16 38 9 18 15 4 0 56 34 26
2017 Information management 29 30 17 7 6 7 4 66 15 31
2017 Information technology 17 35 25 14 6 1 1 54 20 60
2017 Data sciences 40 18 15 19 8 0 0 58 27 27
2017 Policy 23 39 17 17 4 0 0 62 21 68
2017 Project management 22 33 18 16 7 4 0 57 24 310
2017 Other services to the public 25 31 16 14 9 5 1 59 24 701
2017 None of the above 23 31 16 15 10 5 1 57 26 767
2014 Client contact centre 13 27 27 20 8 3 2 42 29 197
2014 Federal regulators 17 26 0 49 8 0 0 43 57 11
2014 Compliance, inspection and enforcement 10 38 17 20 16 0 0 48 36 73
2014 Communications or public affairs 30 32 13 15 9 1 0 63 24 232
2014 Security 23 32 7 25 0 12 0 63 28 13
2014 Science and technology 14 36 16 20 11 2 0 51 33 289
2014 Administration and operations 22 30 17 14 11 4 2 55 27 443
2014 Human resources 20 42 11 10 9 7 0 67 21 182
2014 Financial management 21 33 16 17 9 4 1 56 27 140
2014 Procurement 35 25 4 8 28 0 0 60 36 24
2014 Real property 11 36 21 20 10 1 2 49 30 116
2014 Materiel management 17 31 20 18 8 5 0 51 28 40
2014 Information management 15 47 13 17 3 3 3 65 21 34
2014 Information technology 30 24 30 6 8 2 0 55 14 50
2014 Other services to the public 21 29 15 17 12 4 1 53 31 728
2014 None of the above 18 30 15 17 12 6 2 51 32 660

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 23 18 18 14 9 5 42 37 211
2017 Federal regulators 0 63 8 0 29 0 0 63 29 12
2017 Compliance, inspection and enforcement 16 26 13 21 22 2 0 43 44 58
2017 Communications or public affairs 22 37 14 14 8 3 2 62 23 274
2017 Security 5 5 41 13 24 0 11 12 42 13
2017 Science and technology 18 28 14 22 14 1 3 48 37 332
2017 Administration and operations 24 31 13 15 13 2 2 58 29 496
2017 Human resources 26 34 13 8 11 3 5 65 21 208
2017 Financial management 25 30 13 12 13 3 4 59 27 168
2017 Procurement 30 23 16 11 20 0 0 52 32 41
2017 Real property 16 36 14 16 15 1 2 53 32 126
2017 Materiel management 13 9 23 14 33 4 4 25 50 26
2017 Information management 30 13 21 12 5 10 9 54 21 31
2017 Information technology 11 17 12 38 15 6 1 30 57 61
2017 Data sciences 31 27 8 14 15 0 5 61 31 27
2017 Policy 31 31 10 17 10 0 1 63 27 68
2017 Project management 22 31 13 16 13 3 2 56 30 310
2017 Other services to the public 21 28 15 15 12 5 4 54 30 701
2017 None of the above 20 25 16 17 14 4 4 49 34 767
2014 Client contact centre 17 23 14 23 13 6 4 45 39 197
2014 Federal regulators 19 24 17 24 16 0 0 43 40 11
2014 Compliance, inspection and enforcement 7 23 14 22 34 0 0 30 55 73
2014 Communications or public affairs 27 33 12 10 11 5 1 64 23 231
2014 Security 19 31 13 19 6 12 0 57 29 13
2014 Science and technology 18 33 12 17 14 2 3 54 33 289
2014 Administration and operations 26 26 12 17 12 3 3 56 31 443
2014 Human resources 14 33 11 12 13 2 15 57 31 182
2014 Financial management 13 26 16 19 14 4 7 44 38 140
2014 Procurement 37 16 9 7 31 0 0 54 38 24
2014 Real property 10 31 19 10 17 1 11 47 31 116
2014 Materiel management 15 48 5 12 13 6 1 68 27 41
2014 Information management 12 25 8 35 9 6 5 42 49 34
2014 Information technology 26 10 22 20 18 4 0 37 40 50
2014 Other services to the public 22 28 12 15 15 3 4 54 33 729
2014 None of the above 17 26 16 15 20 3 3 46 37 660

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 30 24 16 8 4 1 49 25 211
2017 Federal regulators 20 56 0 17 7 0 0 76 24 12
2017 Compliance, inspection and enforcement 15 37 20 23 3 2 0 53 26 58
2017 Communications or public affairs 23 47 18 7 3 2 1 71 10 275
2017 Security 5 25 21 13 17 18 0 37 36 13
2017 Science and technology 21 43 19 12 4 2 0 65 16 333
2017 Administration and operations 26 42 15 10 5 2 0 69 16 497
2017 Human resources 33 39 11 5 3 8 2 79 9 209
2017 Financial management 22 45 15 10 4 3 1 70 14 169
2017 Procurement 27 41 18 14 0 0 0 68 14 41
2017 Real property 18 38 23 13 7 1 1 56 20 126
2017 Materiel management 20 38 14 11 4 12 0 67 18 26
2017 Information management 25 41 9 14 0 7 4 74 16 31
2017 Information technology 25 29 23 16 3 1 1 56 20 61
2017 Data sciences 42 24 15 15 0 5 0 69 15 27
2017 Policy 35 37 22 3 0 3 0 74 3 68
2017 Project management 27 44 15 8 4 2 0 72 13 310
2017 Other services to the public 23 36 18 11 9 3 0 61 20 702
2017 None of the above 22 38 19 11 7 3 0 62 19 767

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 41 14 6 4 5 1 75 10 211
2017 Federal regulators 39 54 0 0 0 7 0 100 0 12
2017 Compliance, inspection and enforcement 28 37 19 9 3 4 0 67 13 58
2017 Communications or public affairs 40 34 14 5 2 4 0 78 7 275
2017 Security 39 36 17 0 0 7 0 82 0 13
2017 Science and technology 39 36 13 5 3 5 0 79 8 333
2017 Administration and operations 43 33 15 4 1 3 0 80 4 496
2017 Human resources 44 39 8 1 3 4 1 87 4 209
2017 Financial management 34 38 15 2 4 6 1 77 7 169
2017 Procurement 52 18 18 4 0 7 0 75 5 41
2017 Real property 25 41 16 7 6 2 2 69 14 125
2017 Materiel management 34 42 9 3 4 7 0 82 8 26
2017 Information management 54 14 19 2 0 11 0 76 3 31
2017 Information technology 35 28 24 3 0 7 1 70 4 61
2017 Data sciences 50 45 0 0 5 0 0 95 5 27
2017 Policy 37 40 15 6 1 1 0 78 7 68
2017 Project management 39 37 13 6 2 3 0 78 8 308
2017 Other services to the public 40 31 15 6 3 4 2 75 9 700
2017 None of the above 34 35 17 4 3 5 1 74 8 767
2014 Client contact centre 30 41 11 5 5 4 3 77 11 197
2014 Federal regulators 40 60 0 0 0 0 0 100 0 11
2014 Compliance, inspection and enforcement 28 39 15 5 3 9 0 74 9 73
2014 Communications or public affairs 50 32 10 3 1 4 0 85 5 232
2014 Security 26 49 6 0 0 19 0 93 0 13
2014 Science and technology 35 42 13 4 1 5 0 81 5 289
2014 Administration and operations 40 30 15 5 5 5 0 74 10 443
2014 Human resources 39 44 6 5 3 3 0 86 8 181
2014 Financial management 37 32 15 9 2 3 1 73 11 140
2014 Procurement 56 19 12 0 0 12 0 86 0 24
2014 Real property 23 48 21 4 1 3 0 74 5 116
2014 Materiel management 37 38 13 4 3 5 0 79 8 41
2014 Information management 41 39 13 5 0 3 0 82 6 34
2014 Information technology 42 38 18 0 0 2 0 82 0 50
2014 Other services to the public 41 34 13 7 2 4 0 78 9 729
2014 None of the above 37 33 17 3 2 8 1 76 6 660

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 46 12 4 3 2 1 81 7 211
2017 Federal regulators 34 57 10 0 0 0 0 90 0 12
2017 Compliance, inspection and enforcement 34 45 11 8 2 0 0 79 10 58
2017 Communications or public affairs 46 36 10 5 1 1 0 83 7 274
2017 Security 36 24 30 10 0 0 0 60 10 13
2017 Science and technology 37 45 8 6 2 2 0 83 8 331
2017 Administration and operations 44 38 9 6 1 1 0 83 8 497
2017 Human resources 48 39 6 3 2 2 0 89 5 209
2017 Financial management 39 41 12 6 2 1 0 81 7 169
2017 Procurement 41 39 14 2 0 2 2 83 2 41
2017 Real property 30 41 15 5 7 1 0 72 13 126
2017 Materiel management 32 53 5 5 0 4 0 89 6 26
2017 Information management 65 16 12 2 0 4 0 85 2 31
2017 Information technology 42 32 22 3 0 0 1 75 3 61
2017 Data sciences 50 32 5 3 8 3 0 85 10 27
2017 Policy 34 46 10 4 5 0 0 80 10 68
2017 Project management 38 43 11 4 3 0 0 82 7 309
2017 Other services to the public 40 36 10 7 3 2 1 79 11 701
2017 None of the above 35 41 12 6 2 2 0 79 9 764
2014 Client contact centre 31 47 12 5 2 3 1 81 7 197
2014 Federal regulators 16 76 8 0 0 0 0 92 0 11
2014 Compliance, inspection and enforcement 31 41 15 8 2 2 0 74 11 73
2014 Communications or public affairs 51 32 7 7 2 1 0 84 9 232
2014 Security 26 44 18 0 0 12 0 80 0 13
2014 Science and technology 31 46 12 8 1 3 0 78 9 289
2014 Administration and operations 38 38 12 6 3 3 0 78 9 443
2014 Human resources 47 36 7 6 2 2 0 85 9 182
2014 Financial management 38 40 11 7 2 2 0 80 9 140
2014 Procurement 56 26 9 0 0 9 0 90 0 24
2014 Real property 25 49 17 6 1 2 0 75 7 116
2014 Materiel management 26 55 8 6 0 5 0 85 7 41
2014 Information management 43 43 3 11 0 0 0 86 11 34
2014 Information technology 53 29 14 2 0 2 0 84 2 49
2014 Other services to the public 41 38 11 7 2 2 0 80 8 729
2014 None of the above 38 40 11 7 3 2 0 79 10 661

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 44 11 3 3 1 1 83 6 211
2017 Federal regulators 42 42 17 0 0 0 0 83 0 12
2017 Compliance, inspection and enforcement 44 41 8 5 2 0 0 85 7 58
2017 Communications or public affairs 58 31 5 4 2 0 0 89 6 275
2017 Security 27 55 11 7 0 0 0 82 7 13
2017 Science and technology 47 37 6 5 3 1 0 86 9 332
2017 Administration and operations 51 33 9 5 2 0 0 84 7 497
2017 Human resources 55 36 3 5 1 0 0 91 6 208
2017 Financial management 48 38 8 4 2 0 0 87 6 169
2017 Procurement 54 37 5 5 0 0 0 91 5 40
2017 Real property 36 43 13 4 4 0 0 79 9 126
2017 Materiel management 28 53 10 4 4 0 0 81 9 26
2017 Information management 63 31 2 0 0 0 4 98 0 31
2017 Information technology 42 41 7 8 0 0 1 84 9 61
2017 Data sciences 58 27 8 3 5 0 0 85 7 27
2017 Policy 49 42 4 4 1 0 0 90 6 68
2017 Project management 50 35 5 7 3 0 0 85 9 309
2017 Other services to the public 52 31 7 6 3 1 0 83 9 700
2017 None of the above 42 40 9 5 3 0 0 82 9 767
2014 Client contact centre 45 37 12 4 2 0 0 82 6 196
2014 Federal regulators 43 41 8 0 8 0 0 84 8 11
2014 Compliance, inspection and enforcement 37 38 16 3 6 0 0 75 9 73
2014 Communications or public affairs 59 31 6 3 2 0 0 89 5 231
2014 Security 33 55 0 12 0 0 0 88 12 13
2014 Science and technology 38 39 11 9 2 1 0 77 12 289
2014 Administration and operations 50 32 9 5 4 0 0 82 9 443
2014 Human resources 52 37 5 3 3 0 0 89 6 182
2014 Financial management 44 41 9 2 3 1 0 86 5 140
2014 Procurement 53 34 13 0 0 0 0 87 0 24
2014 Real property 37 46 10 4 2 0 0 84 6 116
2014 Materiel management 37 53 11 0 0 0 0 89 0 41
2014 Information management 54 33 8 5 0 0 0 87 5 34
2014 Information technology 56 32 6 4 2 0 0 88 6 50
2014 Other services to the public 48 33 11 5 3 0 0 81 8 724
2014 None of the above 44 36 10 6 4 0 0 80 9 660

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 33 15 9 4 1 1 72 13 210
2017 Federal regulators 20 61 10 10 0 0 0 81 10 12
2017 Compliance, inspection and enforcement 35 38 12 10 6 0 0 73 16 58
2017 Communications or public affairs 52 30 8 6 2 0 0 83 9 275
2017 Security 29 24 29 18 0 0 0 53 18 13
2017 Science and technology 47 28 14 8 3 0 0 75 11 332
2017 Administration and operations 46 31 12 6 5 0 0 77 11 495
2017 Human resources 55 32 7 3 2 0 0 88 5 207
2017 Financial management 42 34 13 7 3 0 0 77 11 168
2017 Procurement 50 37 9 4 0 0 0 87 4 41
2017 Real property 34 35 16 6 9 0 0 69 15 125
2017 Materiel management 29 25 34 8 4 0 0 54 12 26
2017 Information management 66 18 5 7 0 0 4 87 8 30
2017 Information technology 39 44 11 4 0 0 1 84 4 61
2017 Data sciences 60 16 8 12 5 0 0 76 16 27
2017 Policy 34 49 11 4 1 0 0 83 6 68
2017 Project management 44 34 13 6 3 0 0 78 9 309
2017 Other services to the public 44 31 10 9 5 0 0 75 15 701
2017 None of the above 39 33 13 10 5 0 0 72 15 768
2014 Client contact centre 34 31 19 9 3 4 0 68 12 197
2014 Federal regulators 17 59 8 16 0 0 0 76 16 11
2014 Compliance, inspection and enforcement 20 40 13 15 10 1 0 61 26 73
2014 Communications or public affairs 50 30 10 6 4 0 0 80 10 230
2014 Security 38 48 7 7 0 0 0 86 7 13
2014 Science and technology 30 38 15 12 4 0 0 68 16 289
2014 Administration and operations 37 37 12 8 5 0 0 74 13 442
2014 Human resources 45 37 6 8 3 1 0 82 11 182
2014 Financial management 36 43 12 4 5 1 0 79 9 140
2014 Procurement 34 26 15 21 4 0 0 60 25 24
2014 Real property 24 49 14 10 4 0 0 73 14 115
2014 Materiel management 27 43 16 13 0 2 0 71 13 41
2014 Information management 38 35 19 5 3 0 0 73 8 34
2014 Information technology 44 30 14 8 4 0 0 74 12 50
2014 Other services to the public 41 33 13 8 4 1 0 75 12 730
2014 None of the above 39 33 14 9 5 1 0 72 14 661

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 37 19 9 4 1 1 67 13 210
2017 Federal regulators 7 59 26 7 0 0 0 67 7 12
2017 Compliance, inspection and enforcement 33 33 12 15 6 0 0 67 21 58
2017 Communications or public affairs 47 37 8 5 3 0 0 84 8 275
2017 Security 16 24 34 18 7 0 0 40 26 13
2017 Science and technology 38 35 11 12 4 0 0 73 16 332
2017 Administration and operations 42 33 11 8 5 1 0 76 13 497
2017 Human resources 48 39 7 4 2 0 0 87 6 209
2017 Financial management 39 37 11 7 5 0 0 76 12 169
2017 Procurement 48 38 7 7 0 0 0 86 7 40
2017 Real property 26 41 14 11 7 0 0 68 18 125
2017 Materiel management 22 34 32 9 3 0 0 56 12 26
2017 Information management 43 38 10 6 0 0 4 84 6 31
2017 Information technology 35 47 13 4 0 0 1 83 4 61
2017 Data sciences 47 29 8 12 5 0 0 76 16 27
2017 Policy 34 51 9 4 1 0 0 86 6 67
2017 Project management 40 35 11 10 3 0 0 75 13 309
2017 Other services to the public 39 33 12 10 6 0 0 73 15 700
2017 None of the above 34 35 14 11 6 0 0 69 17 765
2014 Client contact centre 31 31 19 14 5 0 0 62 19 198
2014 Federal regulators 9 58 17 16 0 0 0 67 16 11
2014 Compliance, inspection and enforcement 14 39 12 17 18 0 0 53 35 73
2014 Communications or public affairs 43 37 9 8 3 0 0 80 11 232
2014 Security 32 30 7 31 0 0 0 62 31 13
2014 Science and technology 26 36 13 18 7 0 0 61 25 289
2014 Administration and operations 35 36 13 10 6 0 0 71 16 443
2014 Human resources 43 40 6 8 3 0 0 83 11 182
2014 Financial management 33 46 11 6 3 1 0 79 10 140
2014 Procurement 35 32 16 17 0 0 0 67 17 24
2014 Real property 20 43 22 10 4 0 0 63 15 116
2014 Materiel management 24 45 20 10 0 2 0 70 10 41
2014 Information management 31 42 19 8 0 0 0 73 8 34
2014 Information technology 42 26 22 6 4 0 0 68 10 50
2014 Other services to the public 35 35 14 11 5 0 0 70 16 730
2014 None of the above 33 37 14 10 6 0 0 70 16 661

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 26 19 9 5 5 2 64 16 211
2017 Federal regulators 28 39 10 17 0 7 0 72 18 12
2017 Compliance, inspection and enforcement 27 35 18 10 5 4 0 65 16 58
2017 Communications or public affairs 44 24 18 7 2 4 1 71 10 275
2017 Security 33 18 41 0 7 0 0 51 7 13
2017 Science and technology 39 29 17 8 5 2 0 70 13 332
2017 Administration and operations 45 21 17 11 4 3 0 68 15 497
2017 Human resources 51 22 12 5 5 3 0 76 11 209
2017 Financial management 39 22 18 11 5 4 1 65 17 169
2017 Procurement 43 27 16 9 4 0 0 70 14 41
2017 Real property 30 31 17 10 9 2 1 63 20 126
2017 Materiel management 27 29 20 16 5 3 0 58 21 26
2017 Information management 55 14 13 13 0 0 4 73 13 31
2017 Information technology 32 21 32 7 3 3 1 56 11 61
2017 Data sciences 53 28 4 0 5 5 5 91 5 27
2017 Policy 49 23 12 13 3 0 0 72 15 68
2017 Project management 46 27 13 7 5 2 0 75 12 307
2017 Other services to the public 36 26 15 11 7 5 1 65 19 701
2017 None of the above 38 25 15 9 7 4 2 67 17 763
2014 Client contact centre 30 26 17 10 4 11 1 64 17 198
2014 Federal regulators 17 50 8 25 0 0 0 67 25 11
2014 Compliance, inspection and enforcement 26 26 22 17 8 1 0 53 25 73
2014 Communications or public affairs 45 30 13 8 3 1 0 76 11 232
2014 Security 50 25 6 0 0 19 0 93 0 13
2014 Science and technology 31 31 18 11 5 4 1 64 17 289
2014 Administration and operations 39 23 16 11 6 4 0 65 18 442
2014 Human resources 37 22 17 11 6 7 0 63 18 182
2014 Financial management 38 26 17 8 9 2 1 66 17 140
2014 Procurement 50 25 8 9 8 0 0 75 17 24
2014 Real property 30 29 22 4 5 9 0 66 10 116
2014 Materiel management 38 18 16 21 2 5 0 59 24 41
2014 Information management 34 36 22 6 2 0 0 70 8 33
2014 Information technology 44 22 16 12 4 2 0 68 16 50
2014 Other services to the public 41 25 14 11 5 5 1 69 16 730
2014 None of the above 39 25 17 9 5 4 0 67 15 661
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 25 38 37 211
2017 Federal regulators 40 37 22 12
2017 Compliance, inspection and enforcement 24 41 35 58
2017 Communications or public affairs 34 30 36 274
2017 Security 26 50 24 13
2017 Science and technology 21 36 43 331
2017 Administration and operations 28 37 36 496
2017 Human resources 33 35 32 208
2017 Financial management 26 38 36 169
2017 Procurement 23 41 36 41
2017 Real property 23 44 33 126
2017 Materiel management 16 58 26 25
2017 Information management 35 29 37 31
2017 Information technology 34 35 31 61
2017 Data sciences 31 38 31 27
2017 Policy 40 34 26 68
2017 Project management 25 45 30 310
2017 Other services to the public 31 34 35 701
2017 None of the above 24 40 36 767
2014 Client contact centre 19 45 36 197
2014 Federal regulators 41 33 26 11
2014 Compliance, inspection and enforcement 6 51 43 73
2014 Communications or public affairs 36 29 35 232
2014 Security 42 31 28 13
2014 Science and technology 22 36 42 287
2014 Administration and operations 27 35 38 443
2014 Human resources 35 32 33 182
2014 Financial management 22 39 39 140
2014 Procurement 8 66 26 24
2014 Real property 27 54 19 117
2014 Materiel management 6 45 49 41
2014 Information management 19 52 29 33
2014 Information technology 12 48 40 50
2014 Other services to the public 25 39 35 730
2014 None of the above 20 41 39 659

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 1 20 14 15 42 8 53
2017 Compliance, inspection and enforcement 5 39 29 0 27 0 13
2017 Communications or public affairs 3 24 7 7 54 5 93
2017 Science and technology 12 22 8 5 52 1 63
2017 Administration and operations 12 29 16 11 24 9 136
2017 Human resources 15 26 14 3 35 7 67
2017 Financial management 27 33 26 3 6 4 44
2017 Procurement 20 30 30 10 0 11 10
2017 Real property 22 22 24 14 5 14 30
2017 Information management 0 14 21 7 59 0 10
2017 Information technology 13 4 23 4 48 8 17
2017 Policy 11 34 20 6 26 4 26
2017 Project management 8 29 11 15 29 8 72
2017 Other services to the public 7 15 9 16 49 3 210
2017 None of the above 15 18 9 9 44 5 186
2014 Client contact centre 6 20 15 20 9999 39 43
2014 Communications or public affairs 5 38 13 7 9999 38 65
2014 Science and technology 18 43 11 8 9999 21 58
2014 Administration and operations 16 35 20 15 9999 14 117
2014 Human resources 12 22 29 9 9999 28 62
2014 Financial management 33 27 34 3 9999 3 33
2014 Real property 23 22 10 5 9999 40 28
2014 Other services to the public 6 31 11 30 9999 23 177
2014 None of the above 14 30 8 17 9999 31 138
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 22 78 211
2017 Compliance, inspection and enforcement 19 81 58
2017 Communications or public affairs 15 85 275
2017 Science and technology 15 85 333
2017 Administration and operations 21 79 493
2017 Human resources 14 86 208
2017 Financial management 15 85 169
2017 Procurement 11 89 41
2017 Real property 30 70 124
2017 Materiel management 25 75 26
2017 Information technology 8 92 61
2017 Policy 13 87 68
2017 Project management 17 83 309
2017 Other services to the public 18 82 698
2017 None of the above 18 82 765
2014 Client contact centre 16 84 195
2014 Compliance, inspection and enforcement 16 84 73
2014 Communications or public affairs 21 79 232
2014 Science and technology 15 85 289
2014 Administration and operations 19 81 443
2014 Human resources 16 84 182
2014 Financial management 18 82 140
2014 Procurement 17 83 24
2014 Real property 23 77 117
2014 Other services to the public 21 79 730
2014 None of the above 18 82 662

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 60 44
2017 Compliance, inspection and enforcement 85 11
2017 Communications or public affairs 49 41
2017 Science and technology 55 50
2017 Administration and operations 60 98
2017 Human resources 66 31
2017 Financial management 39 24
2017 Real property 41 34
2017 Project management 53 51
2017 Other services to the public 49 123
2017 None of the above 53 140
2014 Client contact centre 33 25
2014 Compliance, inspection and enforcement 58 11
2014 Communications or public affairs 43 49
2014 Science and technology 55 45
2014 Administration and operations 54 76
2014 Human resources 47 36
2014 Financial management 45 27
2014 Real property 45 28
2014 Other services to the public 62 146
2014 None of the above 48 113

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 43 44
2017 Communications or public affairs 55 41
2017 Science and technology 48 50
2017 Administration and operations 55 98
2017 Human resources 48 31
2017 Financial management 66 24
2017 Real property 63 34
2017 Project management 51 51
2017 Other services to the public 56 123
2017 None of the above 44 140
2014 Client contact centre 75 25
2014 Compliance, inspection and enforcement 42 11
2014 Communications or public affairs 43 49
2014 Science and technology 47 45
2014 Administration and operations 52 76
2014 Human resources 75 36
2014 Financial management 63 27
2014 Real property 35 28
2014 Other services to the public 55 146
2014 None of the above 64 113

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Science and technology 9 50
2017 Administration and operations 11 98
2017 Financial management 19 24
2017 Real property 15 34
2017 Other services to the public 6 123
2017 None of the above 10 140
2014 Science and technology 15 45
2014 Administration and operations 9 76
2014 Real property 19 28
2014 Other services to the public 11 146
2014 None of the above 5 113

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 44
2017 Communications or public affairs 0 41
2017 Science and technology 0 50
2017 Human resources 0 31
2017 Financial management 0 24
2017 Project management 0 51
2017 None of the above 0 140
2014 Client contact centre 0 25
2014 Communications or public affairs 0 49
2014 Science and technology 0 45
2014 Administration and operations 0 76
2014 Human resources 0 36
2014 Financial management 0 27
2014 Real property 0 28

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Other services to the public 7 123
2017 None of the above 9 140
2014 Client contact centre 0 25
2014 Compliance, inspection and enforcement 0 11
2014 Other services to the public 4 146
2014 None of the above 7 113

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 29 44
2017 Communications or public affairs 14 41
2017 Science and technology 17 50
2017 Administration and operations 17 98
2017 Real property 11 34
2017 Project management 18 51
2017 Other services to the public 38 123
2017 None of the above 21 140
2014 Client contact centre 25 25
2014 Compliance, inspection and enforcement 48 11
2014 Communications or public affairs 10 49
2014 Administration and operations 19 76
2014 Other services to the public 28 146
2014 None of the above 12 113

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Human resources 19 31
2017 None of the above 8 140
2014 Client contact centre 0 25
2014 Compliance, inspection and enforcement 0 11
2014 Administration and operations 6 76
2014 Financial management 0 27
2014 Real property 0 28
2014 Other services to the public 3 146

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 42 44
2017 Compliance, inspection and enforcement 36 11
2017 Communications or public affairs 30 41
2017 Science and technology 42 50
2017 Administration and operations 37 98
2017 Human resources 46 31
2017 Financial management 43 24
2017 Real property 46 34
2017 Project management 44 51
2017 Other services to the public 44 123
2017 None of the above 41 140
2014 Client contact centre 42 25
2014 Compliance, inspection and enforcement 51 11
2014 Communications or public affairs 30 49
2014 Science and technology 39 45
2014 Administration and operations 41 76
2014 Human resources 29 36
2014 Financial management 45 27
2014 Real property 48 28
2014 Other services to the public 35 147
2014 None of the above 35 113

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 44
2017 Communications or public affairs 46 41
2017 Science and technology 31 50
2017 Administration and operations 39 98
2017 Human resources 45 31
2017 Financial management 39 24
2017 Real property 43 34
2017 Project management 43 51
2017 Other services to the public 39 123
2017 None of the above 41 140
2014 Client contact centre 65 25
2014 Communications or public affairs 28 49
2014 Science and technology 30 45
2014 Administration and operations 34 76
2014 Human resources 50 36
2014 Financial management 26 27
2014 Real property 39 28
2014 Other services to the public 47 147
2014 None of the above 34 113

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 33 44
2017 Compliance, inspection and enforcement 39 11
2017 Communications or public affairs 30 41
2017 Science and technology 34 50
2017 Administration and operations 35 98
2017 Human resources 54 31
2017 Financial management 47 24
2017 Real property 46 34
2017 Project management 53 51
2017 Other services to the public 42 123
2017 None of the above 39 140
2014 Client contact centre 23 25
2014 Communications or public affairs 31 49
2014 Science and technology 49 45
2014 Administration and operations 29 76
2014 Human resources 52 36
2014 Financial management 52 27
2014 Real property 33 28
2014 Other services to the public 39 147
2014 None of the above 34 113

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 43 44
2017 Communications or public affairs 48 41
2017 Science and technology 46 50
2017 Administration and operations 39 98
2017 Human resources 33 31
2017 Financial management 23 24
2017 Real property 25 34
2017 Project management 29 51
2017 Other services to the public 37 123
2017 None of the above 35 140
2014 Client contact centre 65 25
2014 Communications or public affairs 25 49
2014 Science and technology 20 45
2014 Administration and operations 28 76
2014 Human resources 56 36
2014 Financial management 48 27
2014 Real property 26 28
2014 Other services to the public 39 147
2014 None of the above 36 113

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 15 44
2017 Compliance, inspection and enforcement 45 11
2017 Communications or public affairs 32 41
2017 Science and technology 26 50
2017 Administration and operations 26 98
2017 Human resources 24 31
2017 Financial management 38 24
2017 Real property 27 34
2017 Project management 39 51
2017 Other services to the public 20 123
2017 None of the above 25 140
2014 Client contact centre 19 25
2014 Communications or public affairs 19 49
2014 Science and technology 33 45
2014 Administration and operations 36 76
2014 Human resources 36 36
2014 Financial management 40 27
2014 Real property 42 28
2014 Other services to the public 29 147
2014 None of the above 26 113

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 70 44
2017 Compliance, inspection and enforcement 58 11
2017 Communications or public affairs 62 41
2017 Science and technology 58 50
2017 Administration and operations 58 98
2017 Human resources 38 31
2017 Financial management 49 24
2017 Real property 56 34
2017 Project management 58 51
2017 Other services to the public 55 123
2017 None of the above 52 140
2014 Client contact centre 65 25
2014 Compliance, inspection and enforcement 74 11
2014 Communications or public affairs 57 49
2014 Science and technology 56 45
2014 Administration and operations 52 76
2014 Human resources 57 36
2014 Financial management 41 27
2014 Real property 71 28
2014 Other services to the public 66 147
2014 None of the above 48 113

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 34 44
2017 Compliance, inspection and enforcement 0 11
2017 Communications or public affairs 47 41
2017 Science and technology 34 50
2017 Administration and operations 40 98
2017 Human resources 29 31
2017 Financial management 19 24
2017 Real property 37 34
2017 Project management 27 51
2017 Other services to the public 36 123
2017 None of the above 30 140
2014 Client contact centre 38 25
2014 Communications or public affairs 33 49
2014 Science and technology 30 45
2014 Administration and operations 27 76
2014 Human resources 46 36
2014 Real property 46 28
2014 Other services to the public 27 147
2014 None of the above 27 113

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 44
2017 Communications or public affairs 0 41
2017 Human resources 0 31
2017 Financial management 0 24
2017 Real property 0 34
2014 Compliance, inspection and enforcement 0 11
2014 Communications or public affairs 0 49
2014 Human resources 0 36
2014 Financial management 0 27
2014 Real property 0 28

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 44
2017 Communications or public affairs 20 41
2017 Science and technology 16 50
2017 Administration and operations 17 98
2017 Project management 10 51
2017 Other services to the public 23 123
2017 None of the above 12 140
2014 Administration and operations 19 76
2014 Financial management 0 27
2014 Real property 0 28
2014 Other services to the public 14 147
2014 None of the above 8 113

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 12 41
2017 Administration and operations 11 98
2017 Real property 28 34
2017 Project management 15 51
2017 Other services to the public 13 123
2017 None of the above 12 140
2014 Science and technology 11 45
2014 Administration and operations 20 76
2014 Other services to the public 13 147
2014 None of the above 13 113

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 33 44
2017 Compliance, inspection and enforcement 43 11
2017 Communications or public affairs 43 41
2017 Science and technology 39 50
2017 Administration and operations 42 98
2017 Human resources 42 31
2017 Financial management 20 24
2017 Real property 45 34
2017 Project management 40 51
2017 Other services to the public 49 123
2017 None of the above 37 140
2014 Client contact centre 57 25
2014 Communications or public affairs 47 49
2014 Science and technology 38 45
2014 Administration and operations 34 76
2014 Human resources 62 36
2014 Financial management 45 27
2014 Real property 30 28
2014 Other services to the public 47 147
2014 None of the above 41 113

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 29 44
2017 Communications or public affairs 26 41
2017 Science and technology 26 50
2017 Administration and operations 26 98
2017 Human resources 24 31
2017 Financial management 27 24
2017 Real property 41 34
2017 Project management 38 51
2017 Other services to the public 41 123
2017 None of the above 32 140
2014 Client contact centre 34 25
2014 Communications or public affairs 15 49
2014 Science and technology 10 45
2014 Administration and operations 21 76
2014 Human resources 28 36
2014 Financial management 30 27
2014 Real property 27 28
2014 Other services to the public 31 147
2014 None of the above 30 113

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 44
2017 Administration and operations 8 98
2017 Real property 13 34
2017 Project management 12 51
2017 Other services to the public 9 123
2017 None of the above 10 140
2014 Client contact centre 13 25
2014 Compliance, inspection and enforcement 0 11
2014 Communications or public affairs 13 49
2014 Administration and operations 16 76
2014 Human resources 23 36
2014 Financial management 0 27
2014 Other services to the public 11 147
2014 None of the above 16 113

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 58 42
2017 Communications or public affairs 52 41
2017 Science and technology 40 50
2017 Administration and operations 53 98
2017 Human resources 57 31
2017 Financial management 47 24
2017 Real property 52 34
2017 Project management 54 51
2017 Other services to the public 54 123
2017 None of the above 51 140
2014 Client contact centre 49 24
2014 Compliance, inspection and enforcement 61 11
2014 Communications or public affairs 62 49
2014 Science and technology 52 45
2014 Administration and operations 52 76
2014 Human resources 52 36
2014 Financial management 70 27
2014 Real property 66 28
2014 Other services to the public 57 147
2014 None of the above 50 113

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 27 42
2017 Communications or public affairs 43 41
2017 Science and technology 31 50
2017 Administration and operations 30 98
2017 Human resources 27 31
2017 Financial management 31 24
2017 Real property 36 34
2017 Project management 32 51
2017 Other services to the public 27 123
2017 None of the above 24 140
2014 Client contact centre 32 24
2014 Communications or public affairs 25 49
2014 Science and technology 42 45
2014 Administration and operations 29 76
2014 Human resources 40 36
2014 Financial management 40 27
2014 Real property 33 28
2014 Other services to the public 27 147
2014 None of the above 26 113

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 22 41
2017 Science and technology 9 50
2017 Administration and operations 18 98
2017 Human resources 18 31
2017 Financial management 31 24
2017 Real property 18 34
2017 Project management 17 51
2017 Other services to the public 13 123
2017 None of the above 15 140
2014 Science and technology 21 45
2014 Administration and operations 22 76
2014 Human resources 14 36
2014 Financial management 25 27
2014 Real property 29 28
2014 Other services to the public 16 147
2014 None of the above 11 113

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 20 41
2017 Science and technology 13 50
2017 Administration and operations 13 98
2017 Financial management 23 24
2017 Real property 25 34
2017 Project management 12 51
2017 Other services to the public 20 123
2017 None of the above 16 140
2014 Communications or public affairs 10 49
2014 Science and technology 17 45
2014 Administration and operations 23 76
2014 Financial management 22 27
2014 Other services to the public 12 147
2014 None of the above 12 113

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 10 41
2017 Science and technology 22 50
2017 Administration and operations 7 98
2017 Project management 13 51
2017 Other services to the public 11 123
2017 None of the above 8 140
2014 Compliance, inspection and enforcement 0 11
2014 Communications or public affairs 15 49
2014 Science and technology 17 45
2014 Administration and operations 15 76
2014 Human resources 16 36
2014 Other services to the public 12 147
2014 None of the above 4 113

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 41
2017 Administration and operations 5 98
2017 Real property 18 34
2017 Other services to the public 7 123
2017 None of the above 4 140
2014 Client contact centre 0 24
2014 Communications or public affairs 0 49
2014 Other services to the public 4 147

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 10 42
2017 Communications or public affairs 21 41
2017 Administration and operations 21 98
2017 Real property 15 34
2017 Project management 19 51
2017 Other services to the public 21 123
2017 None of the above 16 140
2014 Client contact centre 20 24
2014 Communications or public affairs 26 49
2014 Science and technology 13 45
2014 Administration and operations 13 76
2014 Human resources 13 36
2014 Financial management 29 27
2014 Other services to the public 18 147
2014 None of the above 16 113

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 20 50
2017 Administration and operations 9 98
2017 Project management 20 51
2017 Other services to the public 11 123
2017 None of the above 12 140
2014 Administration and operations 9 76
2014 Human resources 16 36
2014 Financial management 0 27
2014 Other services to the public 9 147
2014 None of the above 9 113

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 18 42
2017 Communications or public affairs 23 41
2017 Science and technology 31 50
2017 Administration and operations 27 98
2017 Human resources 24 31
2017 Financial management 38 24
2017 Real property 29 34
2017 Project management 21 51
2017 Other services to the public 21 123
2017 None of the above 25 140
2014 Communications or public affairs 22 49
2014 Science and technology 23 45
2014 Administration and operations 24 76
2014 Human resources 24 36
2014 Real property 22 28
2014 Other services to the public 25 147
2014 None of the above 32 113

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 41
2017 Science and technology 14 46
2017 Administration and operations 10 92
2017 Financial management 0 23
2017 Project management 10 47
2017 Other services to the public 14 115
2017 None of the above 15 133
2014 Communications or public affairs 10 48
2014 Science and technology 25 42
2014 Administration and operations 17 70
2014 Human resources 19 35
2014 Other services to the public 16 137
2014 None of the above 16 110

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 41
2017 Communications or public affairs 28 41
2017 Science and technology 41 46
2017 Administration and operations 24 92
2017 Human resources 22 29
2017 Financial management 20 23
2017 Project management 20 47
2017 Other services to the public 31 115
2017 None of the above 22 133
2014 Client contact centre 39 24
2014 Communications or public affairs 46 48
2014 Science and technology 29 42
2014 Administration and operations 12 70
2014 Financial management 23 26
2014 Real property 22 27
2014 Other services to the public 22 137
2014 None of the above 29 110

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 41
2017 Communications or public affairs 12 41
2017 Administration and operations 15 92
2017 Other services to the public 19 115
2017 None of the above 11 133
2014 Client contact centre 0 24
2014 Compliance, inspection and enforcement 0 10
2014 Science and technology 14 42
2014 Administration and operations 7 70
2014 Human resources 17 35
2014 Other services to the public 8 137
2014 None of the above 15 110

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 12 41
2017 Administration and operations 9 92
2017 Other services to the public 10 115
2017 None of the above 6 133
2014 Science and technology 19 42
2014 Administration and operations 9 70
2014 Human resources 20 35
2014 Other services to the public 8 137
2014 None of the above 8 110

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 11 41
2017 Communications or public affairs 28 41
2017 Science and technology 12 46
2017 Administration and operations 15 92
2017 Other services to the public 11 115
2017 None of the above 11 133
2014 Administration and operations 12 70
2014 Real property 24 27
2014 Other services to the public 11 137
2014 None of the above 6 110

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 14 41
2017 Science and technology 10 46
2017 Administration and operations 5 92
2017 Other services to the public 12 115
2017 None of the above 5 133
2014 Client contact centre 0 24
2014 Human resources 19 35
2014 Financial management 23 26
2014 Real property 0 27
2014 Other services to the public 8 137
2014 None of the above 10 110

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 10
2017 Communications or public affairs 17 41
2017 Administration and operations 8 92
2017 Real property 13 28
2017 Project management 17 47
2017 Other services to the public 5 115
2017 None of the above 5 133
2014 Client contact centre 0 24
2014 Compliance, inspection and enforcement 0 10
2014 Administration and operations 6 70
2014 Other services to the public 6 137
2014 None of the above 7 110

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 21 41
2017 Science and technology 13 46
2017 Administration and operations 13 92
2017 Project management 20 47
2017 Other services to the public 14 115
2017 None of the above 10 133
2014 Communications or public affairs 9 48
2014 Administration and operations 7 70
2014 Other services to the public 11 137
2014 None of the above 13 110

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 10 92
2017 Project management 11 47
2017 Other services to the public 11 115
2017 None of the above 10 133
2014 Compliance, inspection and enforcement 0 10
2014 Communications or public affairs 8 48
2014 Financial management 23 26
2014 Other services to the public 12 137
2014 None of the above 9 110

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 34 41
2017 Communications or public affairs 24 41
2017 Science and technology 23 46
2017 Administration and operations 28 92
2017 Financial management 27 23
2017 Real property 28 28
2017 Project management 28 47
2017 Other services to the public 30 115
2017 None of the above 21 133
2014 Client contact centre 20 24
2014 Communications or public affairs 14 48
2014 Science and technology 22 42
2014 Administration and operations 18 70
2014 Human resources 24 35
2014 Financial management 27 26
2014 Other services to the public 21 137
2014 None of the above 25 110

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 41
2017 Compliance, inspection and enforcement 0 10
2017 Science and technology 13 46
2017 Administration and operations 6 92
2017 Financial management 0 23
2017 Other services to the public 11 115
2014 Science and technology 12 42
2014 Administration and operations 7 70
2014 Other services to the public 6 137
2014 None of the above 5 110

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 41
2017 Communications or public affairs 34 41
2017 Science and technology 49 46
2017 Administration and operations 48 92
2017 Human resources 40 29
2017 Financial management 36 23
2017 Real property 30 28
2017 Project management 42 47
2017 Other services to the public 40 115
2017 None of the above 34 133
2014 Client contact centre 32 24
2014 Communications or public affairs 43 48
2014 Science and technology 29 42
2014 Administration and operations 34 70
2014 Human resources 50 35
2014 Financial management 30 26
2014 Real property 30 27
2014 Other services to the public 41 137
2014 None of the above 50 110

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 41
2017 Compliance, inspection and enforcement 0 10
2017 Human resources 0 29
2017 Financial management 0 23
2017 Real property 0 28
2017 Project management 0 47
2017 Other services to the public 0 115
2014 Client contact centre 0 24
2014 Compliance, inspection and enforcement 0 10
2014 Communications or public affairs 0 48
2014 Science and technology 0 42
2014 Human resources 0 35
2014 Financial management 0 26
2014 Real property 0 27

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 41 41
2017 Compliance, inspection and enforcement 71 10
2017 Communications or public affairs 34 41
2017 Science and technology 49 46
2017 Administration and operations 55 92
2017 Human resources 38 29
2017 Financial management 44 23
2017 Real property 49 28
2017 Project management 52 47
2017 Other services to the public 61 115
2017 None of the above 49 133
2014 Client contact centre 43 24
2014 Communications or public affairs 43 48
2014 Science and technology 41 42
2014 Administration and operations 49 70
2014 Human resources 62 35
2014 Financial management 54 26
2014 Real property 55 27
2014 Other services to the public 51 137
2014 None of the above 45 110

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 10
2017 Science and technology 0 46
2017 Administration and operations 0 92
2017 Human resources 0 29
2017 Financial management 0 23
2017 Real property 0 28
2017 Project management 0 47

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 10
2017 Communications or public affairs 21 41
2017 Science and technology 12 46
2017 Administration and operations 11 92
2017 Financial management 32 23
2017 Project management 17 47
2017 Other services to the public 12 115
2017 None of the above 14 133
2014 Client contact centre 40 24
2014 Communications or public affairs 10 48
2014 Science and technology 14 42
2014 Administration and operations 17 70
2014 Other services to the public 17 137
2014 None of the above 11 110

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 92 8 44
2017 Compliance, inspection and enforcement 100 0 11
2017 Communications or public affairs 94 6 41
2017 Science and technology 96 4 50
2017 Administration and operations 95 5 98
2017 Human resources 87 13 31
2017 Financial management 80 20 24
2017 Real property 96 4 34
2017 Project management 88 12 51
2017 Other services to the public 98 2 124
2017 None of the above 95 5 140

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 19 14 9 5 24 11 56 22 211
2017 Federal regulators 7 25 20 0 0 39 10 61 0 12
2017 Compliance, inspection and enforcement 8 27 27 7 10 14 7 44 22 58
2017 Communications or public affairs 18 19 19 7 4 24 9 55 17 275
2017 Security 24 13 24 0 11 28 0 52 15 13
2017 Science and technology 16 21 17 9 6 26 5 53 21 332
2017 Administration and operations 19 23 15 8 9 21 5 57 24 497
2017 Human resources 22 25 16 6 3 19 10 65 13 209
2017 Financial management 14 20 16 6 8 27 9 53 22 168
2017 Procurement 18 11 37 4 0 25 5 41 6 41
2017 Real property 9 26 22 7 14 15 7 45 27 125
2017 Materiel management 16 20 26 9 9 13 7 45 22 26
2017 Information management 18 9 10 20 2 18 23 46 38 31
2017 Information technology 12 12 17 1 3 36 18 53 10 61
2017 Data sciences 22 24 7 3 5 22 17 75 13 27
2017 Policy 10 12 20 7 8 37 7 39 26 68
2017 Project management 14 18 18 11 8 22 10 46 27 309
2017 Other services to the public 19 19 16 10 7 19 9 53 25 701
2017 None of the above 20 17 19 9 8 19 8 51 23 767
2014 Client contact centre 12 15 14 9 6 30 15 48 27 196
2014 Federal regulators 8 27 32 8 8 0 16 42 19 11
2014 Compliance, inspection and enforcement 6 18 17 9 6 30 13 43 26 73
2014 Communications or public affairs 21 12 17 5 3 30 12 56 14 232
2014 Security 19 18 7 6 0 50 0 74 12 13
2014 Science and technology 15 26 21 7 4 20 7 57 15 289
2014 Administration and operations 22 21 16 10 9 17 6 56 24 441
2014 Human resources 17 24 13 7 7 14 18 60 20 182
2014 Financial management 21 15 18 8 5 26 7 53 20 140
2014 Procurement 27 14 17 10 9 19 4 53 25 24
2014 Real property 12 21 21 9 7 26 3 48 23 117
2014 Materiel management 26 20 19 15 0 18 2 58 19 41
2014 Information management 7 13 28 0 8 36 8 35 14 34
2014 Information technology 20 18 16 2 2 42 0 66 7 50
2014 Other services to the public 21 22 20 9 6 15 6 55 20 730
2014 None of the above 17 21 21 8 7 20 5 52 20 660

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 35 14 10 4 10 1 68 16 210
2017 Federal regulators 31 35 24 0 0 0 10 73 0 12
2017 Compliance, inspection and enforcement 27 30 23 12 3 3 2 60 16 58
2017 Communications or public affairs 31 31 16 7 4 10 0 70 12 274
2017 Security 13 56 20 0 11 0 0 69 11 13
2017 Science and technology 28 33 16 9 4 10 1 68 14 333
2017 Administration and operations 29 32 14 9 6 9 1 68 16 495
2017 Human resources 31 31 17 6 5 8 2 69 12 209
2017 Financial management 26 33 16 6 6 12 2 68 14 168
2017 Procurement 38 16 35 2 0 9 0 60 2 41
2017 Real property 23 36 15 11 9 6 0 62 21 125
2017 Materiel management 31 19 16 19 9 7 0 54 30 26
2017 Information management 43 14 17 7 2 9 7 68 12 31
2017 Information technology 23 34 20 4 1 14 3 68 7 61
2017 Data sciences 38 25 12 3 5 18 0 76 9 27
2017 Policy 29 34 9 10 3 15 0 74 15 68
2017 Project management 23 31 20 9 6 9 2 61 17 308
2017 Other services to the public 34 28 15 9 5 7 2 68 15 703
2017 None of the above 30 29 18 8 6 9 1 65 15 767
2014 Client contact centre 19 33 18 6 4 13 7 65 13 197
2014 Federal regulators 24 35 8 25 8 0 0 59 33 11
2014 Compliance, inspection and enforcement 12 39 24 11 3 10 0 58 16 73
2014 Communications or public affairs 37 20 16 7 2 16 1 69 11 232
2014 Security 26 49 19 0 0 6 0 80 0 13
2014 Science and technology 27 37 16 8 2 10 0 71 11 288
2014 Administration and operations 31 32 15 8 6 6 2 69 15 444
2014 Human resources 33 31 10 6 5 14 0 75 13 182
2014 Financial management 27 33 15 7 3 12 3 71 12 140
2014 Procurement 34 22 13 7 9 16 0 66 19 24
2014 Real property 23 41 18 8 6 5 0 67 15 117
2014 Materiel management 28 24 16 14 0 18 0 63 17 41
2014 Information management 26 23 28 5 0 16 2 60 7 34
2014 Information technology 32 28 20 0 2 18 0 73 2 50
2014 Other services to the public 30 31 21 7 4 6 1 66 12 730
2014 None of the above 28 29 18 8 5 11 1 64 15 662
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 38 15 16 9 5 8 55 29 211
2017 Federal regulators 20 54 10 10 7 0 0 74 17 12
2017 Compliance, inspection and enforcement 18 55 12 8 0 4 4 79 8 58
2017 Communications or public affairs 20 42 10 11 5 7 6 71 17 275
2017 Security 33 38 0 13 16 0 0 71 29 13
2017 Science and technology 24 45 9 10 4 5 2 75 15 333
2017 Administration and operations 31 46 7 4 5 2 4 82 10 496
2017 Human resources 42 32 5 4 2 4 10 87 7 209
2017 Financial management 33 47 7 5 1 2 5 86 6 169
2017 Procurement 32 52 7 7 2 0 0 84 9 40
2017 Real property 24 56 8 8 0 2 2 84 8 126
2017 Materiel management 14 63 13 3 2 0 4 81 6 26
2017 Information management 23 20 11 7 14 11 13 57 28 31
2017 Information technology 13 54 8 9 1 1 13 79 12 61
2017 Data sciences 18 45 6 17 5 0 9 69 24 27
2017 Policy 27 53 4 3 2 4 7 90 6 68
2017 Project management 23 49 10 10 4 1 3 75 15 308
2017 Other services to the public 20 42 9 11 6 6 6 71 19 703
2017 None of the above 25 46 11 7 4 5 3 76 12 768
2014 Client contact centre 13 42 14 16 2 4 9 63 20 197
2014 Federal regulators 24 60 8 8 0 0 0 84 8 11
2014 Compliance, inspection and enforcement 20 67 7 5 1 0 0 87 7 73
2014 Communications or public affairs 24 47 14 6 2 5 2 77 8 232
2014 Security 32 43 12 13 0 0 0 75 13 13
2014 Science and technology 21 57 7 6 2 1 5 84 9 289
2014 Administration and operations 34 50 5 4 4 0 3 87 8 444
2014 Human resources 50 27 6 1 0 5 10 91 2 182
2014 Financial management 31 52 3 9 1 1 2 86 11 140
2014 Procurement 43 41 12 3 0 0 0 84 3 24
2014 Real property 26 50 5 6 0 1 12 87 7 117
2014 Materiel management 20 73 3 2 0 0 3 95 2 41
2014 Information management 30 53 0 14 3 0 0 83 17 34
2014 Information technology 30 44 12 8 0 2 4 79 8 50
2014 Other services to the public 26 45 7 8 6 4 4 77 15 731
2014 None of the above 24 47 8 8 4 6 4 79 12 660

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 19 18 9 9 29 12 38 31 210
2017 Federal regulators 13 15 10 7 17 22 17 45 39 12
2017 Compliance, inspection and enforcement 9 18 22 15 18 14 4 33 40 58
2017 Communications or public affairs 10 18 21 12 8 22 9 41 28 274
2017 Security 5 0 37 11 26 21 0 7 47 13
2017 Science and technology 8 20 20 13 9 25 6 40 32 332
2017 Administration and operations 10 24 21 12 9 17 6 45 28 496
2017 Human resources 19 19 17 5 3 21 16 61 12 208
2017 Financial management 12 21 22 11 7 21 6 45 24 169
2017 Procurement 18 9 27 16 11 18 0 33 34 41
2017 Real property 5 25 22 13 11 21 3 39 32 125
2017 Materiel management 9 25 29 18 7 8 4 38 28 26
2017 Information management 7 20 20 10 7 21 15 42 27 31
2017 Information technology 3 16 20 11 6 26 18 34 29 61
2017 Data sciences 3 12 11 16 3 21 33 33 42 27
2017 Policy 1 15 21 13 5 38 7 30 32 68
2017 Project management 5 19 20 13 13 22 7 34 37 309
2017 Other services to the public 11 19 15 13 10 23 9 44 34 701
2017 None of the above 9 22 21 14 10 17 7 40 32 765
2014 Client contact centre 5 20 19 11 8 22 15 40 30 197
2014 Federal regulators 0 52 16 8 16 8 0 56 26 11
2014 Compliance, inspection and enforcement 1 21 26 18 11 22 1 28 37 73
2014 Communications or public affairs 8 27 22 9 7 19 8 48 22 231
2014 Security 0 48 26 0 0 25 0 65 0 13
2014 Science and technology 4 21 26 12 8 20 9 36 28 289
2014 Administration and operations 13 31 18 10 9 13 6 55 23 444
2014 Human resources 21 25 13 3 2 21 15 71 8 182
2014 Financial management 9 28 27 7 3 19 7 50 14 140
2014 Procurement 10 27 18 16 0 29 0 52 22 24
2014 Real property 6 31 22 13 3 11 14 49 22 117
2014 Materiel management 13 29 24 19 3 8 4 47 26 40
2014 Information management 10 24 24 5 3 33 0 51 13 34
2014 Information technology 12 26 20 6 4 22 10 56 15 50
2014 Other services to the public 11 25 20 12 7 18 6 48 25 729
2014 None of the above 9 23 22 13 6 20 6 44 26 661

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 34 8 8 3 12 7 75 14 210
2017 Federal regulators 35 32 19 0 0 14 0 78 0 12
2017 Compliance, inspection and enforcement 47 35 8 2 0 5 4 90 2 58
2017 Communications or public affairs 35 29 11 5 1 13 5 79 8 275
2017 Security 40 33 5 0 0 21 0 93 0 13
2017 Science and technology 38 32 9 6 1 10 3 82 8 333
2017 Administration and operations 40 33 8 5 2 7 5 83 8 497
2017 Human resources 55 20 4 3 1 6 12 92 4 209
2017 Financial management 45 32 8 3 2 6 4 85 6 169
2017 Procurement 42 23 18 4 0 12 0 75 5 41
2017 Real property 30 40 15 4 4 5 2 75 9 126
2017 Materiel management 39 35 3 5 2 12 4 88 8 26
2017 Information management 35 33 5 0 0 18 9 94 0 31
2017 Information technology 40 26 9 3 2 6 13 82 6 61
2017 Data sciences 35 26 4 12 0 18 5 80 16 27
2017 Policy 39 27 12 3 0 13 7 81 4 68
2017 Project management 37 33 11 4 4 7 3 78 9 309
2017 Other services to the public 35 29 9 6 2 12 6 79 10 702
2017 None of the above 35 31 12 5 3 10 4 77 9 766
2014 Client contact centre 30 36 7 10 1 6 11 79 13 197
2014 Federal regulators 25 67 8 0 0 0 0 92 0 11
2014 Compliance, inspection and enforcement 51 35 5 2 2 4 0 90 5 73
2014 Communications or public affairs 33 37 12 3 0 8 6 82 4 230
2014 Security 44 38 12 0 0 6 0 87 0 13
2014 Science and technology 38 37 6 7 0 6 5 85 9 289
2014 Administration and operations 45 32 9 3 4 4 3 83 8 444
2014 Human resources 53 19 3 1 2 10 11 92 4 182
2014 Financial management 50 35 4 4 1 5 1 91 5 140
2014 Procurement 40 32 16 9 0 3 0 74 9 24
2014 Real property 33 40 6 4 0 4 13 88 5 117
2014 Materiel management 31 54 9 1 0 1 3 89 1 41
2014 Information management 38 27 11 5 0 19 0 79 7 34
2014 Information technology 48 26 14 2 0 6 4 83 2 50
2014 Other services to the public 36 30 10 7 2 11 5 77 11 731
2014 None of the above 35 34 9 5 2 11 4 81 8 661

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 33 9 8 5 16 8 71 17 211
2017 Federal regulators 27 42 0 10 0 22 0 88 12 12
2017 Compliance, inspection and enforcement 32 26 14 11 8 5 4 64 21 58
2017 Communications or public affairs 31 28 13 6 2 16 5 74 10 275
2017 Security 35 15 13 11 0 27 0 68 15 13
2017 Science and technology 29 32 12 10 1 14 3 72 13 333
2017 Administration and operations 31 33 10 8 3 10 5 74 14 496
2017 Human resources 42 27 9 2 1 8 11 85 3 209
2017 Financial management 39 33 10 4 3 8 3 80 9 168
2017 Procurement 38 28 23 4 0 7 0 71 5 41
2017 Real property 25 34 17 8 6 8 2 66 15 126
2017 Materiel management 23 49 4 7 0 12 4 86 8 26
2017 Information management 32 36 0 0 0 18 13 100 0 31
2017 Information technology 31 23 14 7 1 10 13 70 11 61
2017 Data sciences 17 42 8 13 0 15 5 74 16 27
2017 Policy 31 26 12 4 1 21 5 76 7 68
2017 Project management 29 36 13 5 4 9 4 75 10 308
2017 Other services to the public 27 29 11 7 3 17 6 73 12 701
2017 None of the above 24 32 16 7 5 13 3 68 13 765
2014 Client contact centre 22 33 10 7 2 12 15 74 12 197
2014 Federal regulators 18 47 18 0 0 18 0 79 0 10
2014 Compliance, inspection and enforcement 23 39 13 7 5 13 0 71 13 73
2014 Communications or public affairs 28 29 14 5 2 16 6 73 8 230
2014 Security 18 52 12 12 0 6 0 74 13 13
2014 Science and technology 28 38 10 7 2 9 5 77 11 289
2014 Administration and operations 39 31 11 5 5 6 3 77 11 444
2014 Human resources 36 29 4 3 1 17 10 89 6 182
2014 Financial management 35 39 8 7 1 9 1 82 9 140
2014 Procurement 34 35 9 19 0 3 0 71 20 24
2014 Real property 24 37 14 7 2 4 13 73 11 117
2014 Materiel management 28 45 16 7 0 1 3 76 8 41
2014 Information management 22 34 17 0 0 27 0 77 0 34
2014 Information technology 38 34 14 2 0 8 4 82 2 50
2014 Other services to the public 28 29 13 8 3 14 5 70 13 729
2014 None of the above 23 34 13 7 5 15 3 70 14 660
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 9 91 210
2017 Communications or public affairs 6 94 274
2017 Science and technology 7 93 333
2017 Administration and operations 7 93 494
2017 Human resources 4 96 206
2017 Financial management 6 94 168
2017 Real property 13 87 125
2017 Information technology 0 100 61
2017 Data sciences 0 100 27
2017 Project management 7 93 310
2017 Other services to the public 9 91 699
2017 None of the above 7 93 762
2014 Client contact centre 6 94 197
2014 Compliance, inspection and enforcement 7 93 73
2014 Communications or public affairs 6 94 232
2014 Security 0 100 13
2014 Science and technology 5 95 289
2014 Administration and operations 8 92 444
2014 Human resources 6 94 182
2014 Procurement 0 100 24
2014 Information management 0 100 33
2014 Other services to the public 7 93 730
2014 None of the above 7 93 659

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 30 17
2017 Communications or public affairs 45 17
2017 Science and technology 57 25
2017 Administration and operations 54 33
2017 Project management 46 20
2017 Other services to the public 38 63
2017 None of the above 44 51
2014 Communications or public affairs 52 15
2014 Science and technology 47 15
2014 Administration and operations 39 33
2014 Human resources 36 14
2014 Other services to the public 41 49
2014 None of the above 49 43

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 75 17
2017 Communications or public affairs 64 17
2017 Science and technology 52 25
2017 Administration and operations 71 33
2017 Financial management 82 10
2017 Real property 91 14
2017 Project management 75 20
2017 Other services to the public 62 63
2017 None of the above 71 51
2014 Communications or public affairs 56 15
2014 Science and technology 59 15
2014 Administration and operations 79 33
2014 Human resources 92 14
2014 Other services to the public 55 49
2014 None of the above 62 43

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Financial management 0 10
2017 Real property 0 14
2014 Communications or public affairs 0 15
2014 Human resources 0 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Science and technology 0 25
2017 Administration and operations 0 33
2017 Financial management 0 10
2017 Project management 0 20
2017 Other services to the public 0 63
2017 None of the above 0 51
2014 Communications or public affairs 0 15
2014 Science and technology 0 15
2014 Human resources 0 14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Other services to the public 9 63
2017 None of the above 0 51
2014 Human resources 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 27 25
2017 Administration and operations 29 33
2017 Project management 25 20
2017 Other services to the public 43 63
2017 None of the above 14 51
2014 Administration and operations 15 33
2014 Human resources 0 14
2014 Other services to the public 44 49
2014 None of the above 14 43

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2014 Human resources 0 14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 31 17
2017 Science and technology 22 25
2017 Administration and operations 22 32
2017 Project management 27 20
2017 Other services to the public 17 63
2017 None of the above 11 48
2014 Science and technology 33 15
2014 Administration and operations 15 33
2014 Other services to the public 9 49
2014 None of the above 29 43

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Other services to the public 19 63
2017 None of the above 13 48
2014 Communications or public affairs 29 15
2014 Other services to the public 14 49
2014 None of the above 12 43

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 32
2017 Real property 0 14
2017 Other services to the public 9 63
2014 Science and technology 0 15
2014 Other services to the public 17 49
2014 None of the above 12 43

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Science and technology 0 25
2017 Financial management 0 10
2017 Real property 0 14
2014 Science and technology 0 15
2014 Human resources 0 14
2014 Other services to the public 9 49

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 58 17
2017 Science and technology 21 25
2017 Administration and operations 20 32
2017 Real property 0 14
2017 Project management 40 20
2017 Other services to the public 36 63
2017 None of the above 23 48
2014 Administration and operations 41 33
2014 Other services to the public 35 49
2014 None of the above 17 43

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 55 17
2017 Science and technology 68 25
2017 Administration and operations 31 32
2017 Project management 44 20
2017 Other services to the public 37 63
2017 None of the above 33 48
2014 Communications or public affairs 38 15
2014 Science and technology 40 15
2014 Administration and operations 28 33
2014 Other services to the public 49 49
2014 None of the above 31 43

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Science and technology 0 25
2017 Financial management 0 10
2017 Real property 0 14
2014 Human resources 0 14
2014 None of the above 0 43

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 25
2017 Administration and operations 0 32
2017 Financial management 0 10
2017 Real property 0 14
2017 Project management 0 20

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Real property 0 14
2017 Project management 30 20
2017 None of the above 10 48

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 39 17
2017 Project management 26 20
2017 Other services to the public 11 63
2014 Administration and operations 20 33
2014 Other services to the public 20 49
2014 None of the above 18 43

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Communications or public affairs 0 17
2017 Science and technology 0 25
2017 Administration and operations 0 32
2017 Financial management 0 10
2017 Project management 0 20
2017 Other services to the public 0 63

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Real property 0 14
2017 Project management 0 20
2017 Other services to the public 11 63
2014 Administration and operations 20 33
2014 Other services to the public 13 49
2014 None of the above 17 43

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17
2017 Communications or public affairs 0 17
2017 Science and technology 0 25
2017 Administration and operations 0 32
2017 Financial management 0 10
2017 Project management 0 20
2017 Other services to the public 0 63
2017 None of the above 0 48
2014 Communications or public affairs 0 15
2014 Science and technology 0 15
2014 Human resources 0 14
2014 Other services to the public 0 49
2014 None of the above 0 43

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 55 17
2017 Administration and operations 31 32
2017 Financial management 45 10
2017 Real property 52 14
2017 Other services to the public 15 63
2017 None of the above 33 48
2014 Administration and operations 36 33
2014 Other services to the public 17 49
2014 None of the above 18 43

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 27 17
2017 Communications or public affairs 56 17
2017 Science and technology 26 25
2017 Administration and operations 43 33
2017 Real property 42 14
2017 Project management 36 20
2017 Other services to the public 38 63
2017 None of the above 32 50
2014 Communications or public affairs 41 14
2014 Administration and operations 18 34
2014 Human resources 49 14
2014 Other services to the public 18 49

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Other services to the public 26 63
2017 None of the above 12 50

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 17 33
2017 None of the above 17 50

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 29 17
2017 Communications or public affairs 34 17
2017 Administration and operations 17 33
2017 Other services to the public 11 63
2014 Administration and operations 19 34
2014 None of the above 18 42

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 17

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2014 Communications or public affairs 0 14
2014 Administration and operations 0 34

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Real property 0 14
2017 Project management 0 20
2017 Other services to the public 28 63
2014 Other services to the public 13 49
2014 None of the above 19 42

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Other services to the public 8 63
2014 Communications or public affairs 0 14
2014 Other services to the public 8 49
2014 None of the above 0 42

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 17
2017 Science and technology 56 25
2017 Administration and operations 38 33
2017 Financial management 53 10
2017 Real property 47 14
2017 Project management 51 20
2017 Other services to the public 34 63
2017 None of the above 50 50
2014 Communications or public affairs 46 14
2014 Administration and operations 55 34
2014 Human resources 35 14
2014 Other services to the public 58 49
2014 None of the above 59 42

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Real property 0 11
2017 Other services to the public 15 62
2017 None of the above 10 50

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 16
2017 Science and technology 38 24
2017 Administration and operations 23 29
2017 Other services to the public 22 62
2017 None of the above 19 50
2014 Communications or public affairs 39 14
2014 Administration and operations 19 33
2014 Human resources 0 13
2014 Other services to the public 19 48
2014 None of the above 21 41

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 16
2017 Real property 0 11
2017 Project management 0 19
2017 Other services to the public 13 62
2014 Other services to the public 9 48

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 16
2017 Communications or public affairs 0 17
2017 Real property 0 11
2017 Project management 0 19
2014 Communications or public affairs 0 14
2014 Science and technology 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 16
2014 Communications or public affairs 0 14
2014 Science and technology 0 14
2014 Human resources 0 13

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 16
2017 Real property 0 11
2014 Communications or public affairs 0 14
2014 Science and technology 0 14

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Real property 0 11
2017 Other services to the public 9 62

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Science and technology 27 24
2017 Other services to the public 18 62
2014 Science and technology 0 14
2014 Other services to the public 9 48

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 None of the above 13 50

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 16
2017 Communications or public affairs 29 17
2017 Science and technology 39 24
2017 Project management 32 19
2017 Other services to the public 27 62
2017 None of the above 17 50
2014 Communications or public affairs 0 14
2014 Administration and operations 29 33
2014 Other services to the public 21 48
2014 None of the above 28 41

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Other services to the public 13 62
2014 Communications or public affairs 0 14
2014 Administration and operations 14 33
2014 Human resources 0 13
2014 Other services to the public 12 48

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 50 16
2017 Communications or public affairs 34 17
2017 Science and technology 32 24
2017 Administration and operations 50 29
2017 Project management 41 19
2017 Other services to the public 43 62
2017 None of the above 37 50
2014 Communications or public affairs 33 14
2014 Science and technology 35 14
2014 Administration and operations 49 33
2014 Human resources 54 13
2014 Other services to the public 34 48
2014 None of the above 33 41

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 16
2017 Administration and operations 0 29
2017 Project management 0 19
2017 None of the above 0 50
2014 Communications or public affairs 0 14
2014 Science and technology 0 14
2014 Human resources 0 13
2014 None of the above 0 41

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 73 16
2017 Communications or public affairs 45 17
2017 Science and technology 51 24
2017 Administration and operations 37 29
2017 Real property 64 11
2017 Project management 60 19
2017 Other services to the public 61 62
2017 None of the above 58 50
2014 Communications or public affairs 53 14
2014 Science and technology 49 14
2014 Administration and operations 63 33
2014 Human resources 76 13
2014 Other services to the public 69 48
2014 None of the above 61 41

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 16
2017 Communications or public affairs 0 17
2017 Science and technology 0 24
2017 Project management 0 19
2017 Other services to the public 0 62

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Other services to the public 9 62
2017 None of the above 17 50

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 93 7 17
2017 Communications or public affairs 100 0 16
2017 Science and technology 92 8 25
2017 Administration and operations 92 8 33
2017 Financial management 80 20 10
2017 Real property 100 0 14
2017 Project management 87 13 20
2017 Other services to the public 94 6 63
2017 None of the above 96 4 51

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 22 14 4 5 29 12 62 15 210
2017 Federal regulators 7 15 30 0 0 39 10 42 0 12
2017 Compliance, inspection and enforcement 13 21 29 7 3 23 3 47 14 58
2017 Communications or public affairs 23 15 20 5 1 28 7 59 11 274
2017 Security 13 15 16 17 0 39 0 45 28 13
2017 Science and technology 19 19 18 4 2 35 5 62 9 333
2017 Administration and operations 23 20 17 2 2 29 7 67 6 496
2017 Human resources 21 23 17 1 2 27 9 69 5 209
2017 Financial management 15 17 18 1 5 36 7 57 11 168
2017 Procurement 22 11 32 2 2 27 2 48 6 41
2017 Real property 12 25 29 5 5 18 7 49 13 126
2017 Materiel management 28 12 25 7 5 19 5 52 15 25
2017 Information management 30 10 14 0 0 25 20 73 0 31
2017 Information technology 16 14 14 0 0 37 18 68 0 61
2017 Data sciences 12 38 7 5 0 28 9 80 8 27
2017 Policy 12 11 19 1 4 52 0 49 12 67
2017 Project management 16 13 21 5 3 34 9 51 13 309
2017 Other services to the public 22 18 16 5 4 23 12 62 13 699
2017 None of the above 22 18 22 3 2 24 8 59 8 768
2014 Client contact centre 13 21 11 2 4 29 19 67 12 197
2014 Federal regulators 16 35 16 17 8 8 0 56 27 11
2014 Compliance, inspection and enforcement 6 17 21 3 7 38 8 42 19 73
2014 Communications or public affairs 19 15 20 1 1 40 4 60 4 232
2014 Security 7 12 13 0 0 50 18 59 0 13
2014 Science and technology 15 27 18 2 1 31 6 66 5 288
2014 Administration and operations 24 24 18 4 4 23 4 66 10 442
2014 Human resources 21 26 13 2 3 19 16 71 8 182
2014 Financial management 23 17 13 2 1 34 10 72 5 140
2014 Procurement 25 15 12 12 0 23 12 62 19 24
2014 Real property 9 29 20 2 3 30 6 60 8 117
2014 Materiel management 16 39 20 3 0 20 3 70 4 41
2014 Information management 7 21 26 0 0 39 8 52 0 34
2014 Information technology 18 18 18 2 0 42 2 65 3 50
2014 Other services to the public 28 20 20 3 1 22 6 66 6 730
2014 None of the above 19 21 21 4 3 25 7 59 10 660

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 32 13 5 4 13 4 73 11 211
2017 Federal regulators 29 24 30 0 0 7 10 64 0 12
2017 Compliance, inspection and enforcement 30 33 19 6 3 8 0 69 10 58
2017 Communications or public affairs 39 28 17 5 2 8 1 74 8 275
2017 Security 24 34 20 11 0 11 0 65 12 13
2017 Science and technology 32 35 12 4 1 15 1 79 7 333
2017 Administration and operations 35 29 15 4 1 13 2 76 6 497
2017 Human resources 34 33 16 4 1 9 3 76 6 207
2017 Financial management 26 36 16 2 3 16 1 75 6 168
2017 Procurement 38 30 21 4 0 7 0 73 5 41
2017 Real property 24 36 21 5 5 7 2 66 11 126
2017 Materiel management 34 22 23 4 4 12 0 64 10 26
2017 Information management 54 32 5 0 0 2 7 95 0 31
2017 Information technology 28 33 18 0 0 18 3 77 0 61
2017 Data sciences 30 43 7 0 0 15 5 91 0 27
2017 Policy 29 32 15 3 3 19 0 75 7 68
2017 Project management 29 31 18 5 3 13 2 70 9 309
2017 Other services to the public 37 26 15 5 3 10 4 74 9 699
2017 None of the above 32 29 19 4 2 11 2 71 7 768
2014 Client contact centre 22 30 16 7 1 17 6 68 11 197
2014 Federal regulators 16 51 0 25 0 8 0 73 27 11
2014 Compliance, inspection and enforcement 15 34 18 9 7 17 0 59 19 73
2014 Communications or public affairs 41 22 14 2 0 19 1 79 3 232
2014 Security 26 18 25 0 7 12 12 57 9 13
2014 Science and technology 30 35 17 3 1 13 1 76 4 289
2014 Administration and operations 35 32 13 4 4 11 1 76 9 443
2014 Human resources 35 33 8 2 2 18 2 84 5 182
2014 Financial management 32 30 12 4 1 18 3 78 7 140
2014 Procurement 45 26 0 9 0 16 3 89 11 24
2014 Real property 24 38 25 1 2 10 1 69 3 117
2014 Materiel management 29 32 20 3 0 13 2 72 4 41
2014 Information management 30 27 25 0 0 16 2 70 0 34
2014 Information technology 30 30 18 2 2 18 0 73 5 50
2014 Other services to the public 36 30 17 3 2 9 2 75 6 731
2014 None of the above 32 26 20 4 3 13 2 69 8 661
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 24 18 18 28 0 2 35 47 210
2017 Federal regulators 7 22 7 31 32 0 0 29 63 12
2017 Compliance, inspection and enforcement 5 26 20 16 33 0 0 31 49 58
2017 Communications or public affairs 18 24 22 15 20 0 1 43 35 273
2017 Security 5 24 16 13 37 0 6 31 53 13
2017 Science and technology 15 19 23 20 23 0 0 34 43 333
2017 Administration and operations 11 19 22 19 28 0 2 31 48 496
2017 Human resources 16 15 17 14 37 0 2 31 52 209
2017 Financial management 15 21 22 16 24 0 1 37 41 169
2017 Procurement 22 27 19 16 14 0 2 51 30 41
2017 Real property 12 16 31 18 23 0 0 28 41 126
2017 Materiel management 7 22 27 21 23 0 0 29 44 26
2017 Information management 11 23 25 15 22 0 4 35 39 31
2017 Information technology 17 26 16 14 23 0 3 45 38 61
2017 Data sciences 23 27 19 18 13 0 0 50 31 27
2017 Policy 19 22 19 22 18 0 0 41 40 68
2017 Project management 15 21 22 19 22 0 1 37 41 310
2017 Other services to the public 10 23 20 19 27 0 0 34 46 703
2017 None of the above 15 20 21 18 25 0 1 36 43 769

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 24 26 13 5 0 1 56 18 210
2017 Federal regulators 7 24 20 25 24 0 0 31 49 12
2017 Compliance, inspection and enforcement 32 19 19 14 13 2 0 52 28 58
2017 Communications or public affairs 23 25 26 15 10 0 0 48 26 275
2017 Security 34 28 13 18 7 0 0 62 26 13
2017 Science and technology 17 31 29 12 10 0 1 48 23 333
2017 Administration and operations 18 26 28 16 12 0 1 44 28 497
2017 Human resources 13 23 26 17 20 0 1 36 38 209
2017 Financial management 23 30 19 16 11 0 2 53 28 169
2017 Procurement 4 30 34 16 16 0 0 35 31 41
2017 Real property 14 23 26 25 11 0 1 38 37 125
2017 Materiel management 12 23 47 15 3 0 0 35 18 25
2017 Information management 36 9 24 19 2 4 5 49 24 31
2017 Information technology 22 27 20 18 8 0 5 52 27 61
2017 Data sciences 22 47 11 21 0 0 0 68 21 27
2017 Policy 16 24 36 12 12 0 0 39 25 68
2017 Project management 15 26 30 17 12 0 0 41 29 310
2017 Other services to the public 33 33 19 9 5 0 1 67 14 703
2017 None of the above 31 29 22 10 7 0 1 61 17 768

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 23 17 9 4 1 4 68 14 210
2017 Federal regulators 20 34 25 0 21 0 0 54 21 12
2017 Compliance, inspection and enforcement 47 20 22 6 2 0 3 69 9 58
2017 Communications or public affairs 40 26 17 13 3 0 1 67 16 275
2017 Security 40 29 13 7 11 0 0 69 18 13
2017 Science and technology 35 33 18 8 4 0 1 69 12 333
2017 Administration and operations 30 30 23 8 5 0 3 63 13 497
2017 Human resources 19 30 23 14 12 0 3 51 26 209
2017 Financial management 29 32 27 7 3 1 2 63 10 169
2017 Procurement 21 18 34 20 7 0 0 39 27 41
2017 Real property 16 23 39 15 6 0 1 40 21 124
2017 Materiel management 23 29 29 19 0 0 0 52 19 25
2017 Information management 46 24 15 2 2 0 10 78 5 30
2017 Information technology 32 30 26 4 7 0 1 62 11 60
2017 Data sciences 39 37 16 6 3 0 0 76 8 27
2017 Policy 29 24 24 11 13 0 0 53 23 68
2017 Project management 26 33 21 13 6 0 1 59 19 310
2017 Other services to the public 51 26 11 4 2 0 6 82 6 697
2017 None of the above 40 30 15 7 5 0 4 72 12 764

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 25 26 11 10 0 1 52 22 210
2017 Federal regulators 20 7 15 24 33 0 0 27 58 12
2017 Compliance, inspection and enforcement 15 16 21 19 28 0 0 32 47 58
2017 Communications or public affairs 27 25 21 18 9 0 0 52 27 275
2017 Security 13 21 40 0 26 0 0 34 26 13
2017 Science and technology 23 23 22 18 13 1 0 46 31 333
2017 Administration and operations 19 23 22 18 16 1 2 43 35 497
2017 Human resources 22 23 20 17 15 0 3 46 33 209
2017 Financial management 28 25 20 13 11 1 3 55 25 169
2017 Procurement 11 32 28 13 16 0 0 43 29 41
2017 Real property 8 20 33 24 14 0 1 28 39 125
2017 Materiel management 0 33 30 17 20 0 0 33 37 25
2017 Information management 49 9 8 17 12 4 0 62 30 31
2017 Information technology 27 22 16 16 17 0 1 50 33 61
2017 Data sciences 42 23 11 19 0 5 0 68 20 27
2017 Policy 19 12 31 22 15 0 0 31 38 68
2017 Project management 16 25 28 18 13 0 1 41 31 310
2017 Other services to the public 28 25 22 13 10 0 1 54 24 703
2017 None of the above 26 22 21 13 16 0 2 49 30 768

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 29 13 5 4 0 6 77 9 211
2017 Federal regulators 20 30 24 0 26 0 0 50 26 12
2017 Compliance, inspection and enforcement 43 22 22 10 3 0 0 65 13 58
2017 Communications or public affairs 41 25 21 7 5 0 1 66 13 275
2017 Security 38 49 0 0 0 0 13 100 0 13
2017 Science and technology 35 33 18 8 4 0 1 69 13 333
2017 Administration and operations 42 27 14 7 5 0 6 73 12 496
2017 Human resources 39 25 15 9 7 0 5 67 17 206
2017 Financial management 48 20 12 7 4 1 8 75 12 169
2017 Procurement 48 25 16 2 0 0 9 80 2 41
2017 Real property 34 27 23 6 3 1 7 66 9 125
2017 Materiel management 55 25 5 5 3 0 7 86 9 25
2017 Information management 54 17 13 7 0 4 5 78 8 31
2017 Information technology 41 29 8 6 3 0 13 81 10 61
2017 Data sciences 53 24 12 8 3 0 0 77 11 26
2017 Policy 30 37 18 9 6 0 0 67 15 68
2017 Project management 35 31 18 8 5 0 2 68 13 310
2017 Other services to the public 52 24 12 5 3 0 4 79 9 701
2017 None of the above 52 23 13 3 4 0 4 78 8 766

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 30 17 10 7 1 1 66 17 211
2017 Federal regulators 7 23 27 17 26 0 0 30 43 12
2017 Compliance, inspection and enforcement 22 26 22 21 9 0 0 48 30 58
2017 Communications or public affairs 25 30 22 15 8 0 1 55 23 273
2017 Security 32 37 16 7 7 0 0 69 15 13
2017 Science and technology 21 34 27 12 6 0 0 55 18 330
2017 Administration and operations 25 31 22 14 7 0 0 57 22 495
2017 Human resources 30 27 25 8 9 0 1 58 17 208
2017 Financial management 40 26 20 10 4 1 1 66 14 168
2017 Procurement 38 23 26 9 5 0 0 61 14 40
2017 Real property 21 35 24 15 3 0 1 57 19 125
2017 Materiel management 27 48 9 9 8 0 0 75 16 26
2017 Information management 48 27 15 7 0 0 3 77 7 30
2017 Information technology 34 32 12 4 15 0 3 68 20 61
2017 Data sciences 37 32 8 23 0 0 0 69 23 27
2017 Policy 15 42 18 17 8 0 0 57 25 68
2017 Project management 23 35 22 13 7 0 0 58 20 308
2017 Other services to the public 33 28 20 11 7 0 0 62 18 700
2017 None of the above 35 30 18 10 5 0 1 66 16 764

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 27 20 13 6 1 2 59 20 211
2017 Federal regulators 20 32 22 19 7 0 0 51 26 12
2017 Compliance, inspection and enforcement 16 46 15 18 5 0 0 62 23 58
2017 Communications or public affairs 30 36 17 12 5 0 0 66 17 273
2017 Security 13 51 10 13 13 0 0 64 26 13
2017 Science and technology 27 33 23 10 5 1 0 61 16 332
2017 Administration and operations 29 34 20 9 6 1 2 64 16 495
2017 Human resources 31 34 16 10 5 2 2 68 16 209
2017 Financial management 35 30 22 7 5 1 1 66 12 168
2017 Procurement 42 39 3 9 5 0 2 83 14 40
2017 Real property 19 31 24 16 9 1 1 51 25 126
2017 Materiel management 26 26 29 11 8 0 0 52 19 26
2017 Information management 36 21 26 10 7 0 0 58 16 31
2017 Information technology 23 37 27 11 1 0 1 60 12 61
2017 Data sciences 37 35 6 20 0 3 0 74 20 27
2017 Policy 22 41 25 11 1 0 0 63 12 68
2017 Project management 26 33 25 8 6 1 1 60 15 308
2017 Other services to the public 35 30 19 10 5 0 1 65 15 699
2017 None of the above 33 31 18 11 6 0 1 64 17 762

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 26 18 8 5 1 3 67 14 210
2017 Federal regulators 20 24 32 17 7 0 0 44 24 12
2017 Compliance, inspection and enforcement 30 35 20 8 6 0 1 65 14 58
2017 Communications or public affairs 28 36 19 11 5 1 0 64 16 272
2017 Security 18 44 24 7 7 0 0 62 15 13
2017 Science and technology 21 35 22 13 7 0 1 57 21 332
2017 Administration and operations 25 36 22 10 6 0 1 62 16 495
2017 Human resources 19 33 22 14 9 1 2 54 23 209
2017 Financial management 29 36 19 10 5 0 1 66 15 167
2017 Procurement 33 25 14 14 5 2 7 64 20 40
2017 Real property 14 31 21 22 11 0 3 46 33 124
2017 Materiel management 20 18 32 18 12 0 0 38 30 26
2017 Information management 36 18 26 9 2 4 5 59 13 31
2017 Information technology 9 49 22 13 6 0 1 58 20 61
2017 Data sciences 28 36 21 8 6 0 0 65 14 27
2017 Policy 14 36 25 18 8 0 0 49 26 68
2017 Project management 20 32 28 12 8 0 0 52 20 308
2017 Other services to the public 38 29 18 9 4 0 2 69 13 700
2017 None of the above 28 32 20 13 6 0 1 61 19 761

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 28 18 14 5 0 2 63 19 211
2017 Federal regulators 20 24 29 19 7 0 0 44 26 12
2017 Compliance, inspection and enforcement 40 28 13 10 7 2 1 69 18 58
2017 Communications or public affairs 28 36 18 12 5 0 0 65 17 273
2017 Security 34 30 21 7 7 0 0 64 15 13
2017 Science and technology 29 31 21 10 7 1 1 60 18 332
2017 Administration and operations 29 34 19 10 6 1 1 64 16 495
2017 Human resources 26 33 20 10 9 0 2 60 19 209
2017 Financial management 32 32 18 9 7 1 2 66 16 168
2017 Procurement 35 30 23 5 5 0 2 67 10 40
2017 Real property 18 28 23 19 11 1 1 46 30 126
2017 Materiel management 16 27 36 13 8 0 0 43 21 26
2017 Information management 37 26 21 7 5 4 0 65 12 31
2017 Information technology 27 33 24 8 6 0 1 61 14 61
2017 Data sciences 32 30 8 22 8 0 0 62 29 27
2017 Policy 23 28 19 20 10 0 0 51 30 68
2017 Project management 24 30 23 14 8 0 1 55 22 308
2017 Other services to the public 37 33 17 8 4 0 1 71 12 700
2017 None of the above 31 32 18 10 6 1 1 65 16 764

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 32 19 7 3 0 2 71 10 210
2017 Federal regulators 15 19 34 22 10 0 0 34 32 12
2017 Compliance, inspection and enforcement 42 35 11 8 3 0 1 78 11 57
2017 Communications or public affairs 39 31 19 8 4 0 0 69 12 273
2017 Security 39 18 24 11 7 0 0 58 18 13
2017 Science and technology 37 35 14 9 3 0 1 74 12 331
2017 Administration and operations 32 35 18 9 5 0 1 67 15 494
2017 Human resources 25 33 19 11 11 0 2 59 22 208
2017 Financial management 41 31 15 9 4 0 1 72 13 168
2017 Procurement 26 47 18 7 2 0 0 72 9 40
2017 Real property 21 35 27 12 2 1 2 57 15 125
2017 Materiel management 40 38 12 10 0 0 0 78 10 25
2017 Information management 42 12 37 0 4 0 4 57 5 31
2017 Information technology 21 36 25 11 5 0 1 58 17 61
2017 Data sciences 42 31 11 10 6 0 0 73 16 27
2017 Policy 26 35 27 10 3 0 0 61 13 68
2017 Project management 24 38 24 9 4 1 1 63 13 307
2017 Other services to the public 50 29 12 4 2 0 2 81 7 698
2017 None of the above 45 29 15 6 2 1 1 76 9 763

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 21 18 5 2 0 0 75 7 211
2017 Federal regulators 46 30 17 7 0 0 0 76 7 12
2017 Compliance, inspection and enforcement 50 30 12 5 2 0 1 81 7 58
2017 Communications or public affairs 53 26 12 6 2 0 1 80 8 274
2017 Security 33 28 24 15 0 0 0 62 15 13
2017 Science and technology 49 33 12 5 2 0 0 82 6 332
2017 Administration and operations 60 22 8 5 4 0 1 83 8 497
2017 Human resources 59 24 9 4 1 0 3 85 6 207
2017 Financial management 64 19 9 3 3 0 1 84 6 167
2017 Procurement 76 14 2 5 0 0 2 93 5 39
2017 Real property 39 32 21 6 2 0 0 71 8 126
2017 Materiel management 59 11 18 12 0 0 0 71 12 26
2017 Information management 70 18 7 0 0 0 4 93 0 31
2017 Information technology 62 24 3 8 1 0 1 87 9 61
2017 Data sciences 57 21 6 8 8 0 0 78 16 27
2017 Policy 57 22 13 3 4 0 1 80 7 68
2017 Project management 54 21 14 6 3 0 1 77 9 309
2017 Other services to the public 58 23 13 4 2 0 0 81 6 701
2017 None of the above 58 26 11 5 1 0 1 84 6 767

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 70 9 11 3 4 0 3 82 7 210
2017 Federal regulators 55 15 20 10 0 0 0 71 10 12
2017 Compliance, inspection and enforcement 67 13 11 6 2 0 1 81 8 58
2017 Communications or public affairs 79 9 4 3 3 0 2 90 6 275
2017 Security 73 6 21 0 0 0 0 79 0 13
2017 Science and technology 76 13 4 2 3 1 2 90 5 333
2017 Administration and operations 71 14 6 5 2 0 2 87 7 496
2017 Human resources 76 13 3 3 1 2 2 92 5 209
2017 Financial management 76 9 4 2 4 0 5 89 7 169
2017 Procurement 77 11 7 0 0 0 4 93 0 41
2017 Real property 60 15 10 3 8 1 3 78 11 123
2017 Materiel management 62 21 13 4 0 0 0 82 4 26
2017 Information management 73 7 8 5 0 0 7 86 5 31
2017 Information technology 83 13 1 0 0 1 1 99 0 61
2017 Data sciences 77 10 3 0 8 0 3 89 8 27
2017 Policy 83 11 1 3 0 0 2 96 3 68
2017 Project management 74 12 6 2 2 1 2 89 4 310
2017 Other services to the public 73 13 6 5 3 0 1 87 8 702
2017 None of the above 73 15 4 4 2 1 1 90 6 765

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 29 12 7 2 1 1 78 9 211
2017 Federal regulators 40 24 8 18 10 0 0 64 28 11
2017 Compliance, inspection and enforcement 39 37 9 10 3 0 1 78 13 58
2017 Communications or public affairs 54 28 11 4 1 0 2 84 5 275
2017 Security 59 26 5 10 0 0 0 84 10 13
2017 Science and technology 45 34 13 5 3 0 1 80 7 333
2017 Administration and operations 43 34 15 4 2 0 1 78 6 497
2017 Human resources 65 20 11 2 0 0 1 86 3 209
2017 Financial management 53 29 7 5 3 1 2 85 8 168
2017 Procurement 62 29 7 0 0 0 2 93 0 41
2017 Real property 39 35 16 4 2 1 2 77 7 124
2017 Materiel management 34 32 20 14 0 0 0 66 14 26
2017 Information management 55 24 12 5 0 0 4 82 5 31
2017 Information technology 64 25 8 0 0 2 1 92 0 61
2017 Data sciences 61 16 12 3 8 0 0 77 10 27
2017 Policy 65 19 7 4 4 0 0 84 8 68
2017 Project management 50 28 14 4 3 0 0 79 7 310
2017 Other services to the public 46 34 14 4 2 0 0 80 6 702
2017 None of the above 49 31 11 5 3 0 1 81 8 767

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 21 8 8 4 1 1 79 12 211
2017 Federal regulators 37 22 0 31 10 0 0 60 40 12
2017 Compliance, inspection and enforcement 59 24 8 6 2 1 0 84 8 57
2017 Communications or public affairs 61 22 8 5 3 0 2 84 8 274
2017 Security 50 30 20 0 0 0 0 80 0 13
2017 Science and technology 55 24 10 6 3 0 1 80 10 331
2017 Administration and operations 57 24 8 5 4 0 1 82 9 496
2017 Human resources 67 15 7 6 2 0 2 84 9 206
2017 Financial management 62 19 8 3 5 0 4 84 8 169
2017 Procurement 66 18 9 7 0 0 0 84 7 41
2017 Real property 52 26 8 4 8 0 2 80 13 124
2017 Materiel management 49 35 5 11 0 0 0 84 11 26
2017 Information management 75 13 5 2 0 0 4 92 2 31
2017 Information technology 53 32 11 3 0 0 1 86 3 61
2017 Data sciences 67 15 6 6 6 0 0 82 11 27
2017 Policy 69 17 11 1 2 0 0 86 3 68
2017 Project management 60 21 10 5 3 0 1 82 8 310
2017 Other services to the public 56 20 11 7 5 0 0 77 12 702
2017 None of the above 58 22 9 6 4 0 1 81 10 769

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 9 4 4 2 1 22 87 7 211
2017 Federal regulators 51 0 27 7 0 0 15 59 8 12
2017 Compliance, inspection and enforcement 55 13 3 3 1 0 24 90 6 58
2017 Communications or public affairs 63 9 3 3 1 0 20 91 5 275
2017 Security 89 0 0 0 0 0 11 100 0 13
2017 Science and technology 55 17 5 2 1 0 21 91 3 333
2017 Administration and operations 52 18 8 3 2 0 16 84 5 496
2017 Human resources 57 10 4 0 1 1 27 93 2 208
2017 Financial management 53 13 6 3 2 0 22 85 7 169
2017 Procurement 60 20 2 0 0 0 18 97 0 41
2017 Real property 49 27 8 0 0 0 16 90 0 126
2017 Materiel management 48 18 18 0 0 0 16 79 0 26
2017 Information management 57 5 10 0 0 0 28 86 0 31
2017 Information technology 65 12 0 4 1 0 18 94 6 61
2017 Data sciences 63 6 3 6 0 0 22 89 7 27
2017 Policy 66 11 5 1 2 0 14 90 4 68
2017 Project management 53 15 6 2 1 0 23 88 5 308
2017 Other services to the public 55 14 5 2 1 0 22 89 4 698
2017 None of the above 61 13 5 1 1 0 19 90 3 764

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 24 9 3 3 1 1 85 6 211
2017 Federal regulators 54 13 24 0 10 0 0 66 10 12
2017 Compliance, inspection and enforcement 46 30 11 5 7 0 1 77 12 58
2017 Communications or public affairs 64 23 8 1 1 0 2 89 2 273
2017 Security 50 38 0 0 11 0 0 89 11 13
2017 Science and technology 57 26 10 1 1 1 4 87 3 332
2017 Administration and operations 53 27 11 3 2 1 4 83 6 494
2017 Human resources 69 17 6 2 0 0 6 92 2 206
2017 Financial management 74 15 4 2 0 0 4 93 2 167
2017 Procurement 52 41 3 2 0 0 2 95 2 41
2017 Real property 52 26 11 1 2 0 8 85 3 125
2017 Materiel management 64 22 9 4 0 0 0 87 4 26
2017 Information management 58 35 3 0 0 0 4 97 0 31
2017 Information technology 67 13 4 1 1 2 12 91 3 59
2017 Data sciences 56 33 11 0 0 0 0 89 0 27
2017 Policy 74 16 9 1 0 0 0 90 1 68
2017 Project management 58 26 8 3 2 0 3 87 5 308
2017 Other services to the public 47 31 14 4 2 0 1 79 6 699
2017 None of the above 61 22 8 3 1 1 4 87 4 761

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 20 13 8 11 0 2 67 20 211
2017 Federal regulators 54 22 7 7 10 0 0 75 17 12
2017 Compliance, inspection and enforcement 53 23 9 10 4 0 1 76 14 58
2017 Communications or public affairs 52 17 12 8 7 0 3 71 16 275
2017 Security 53 22 7 10 7 0 0 75 18 13
2017 Science and technology 38 17 18 12 13 0 2 57 25 333
2017 Administration and operations 45 27 10 8 7 0 2 74 16 496
2017 Human resources 60 15 7 8 6 1 3 78 14 209
2017 Financial management 59 17 8 3 6 1 5 81 10 169
2017 Procurement 52 35 7 4 0 0 2 88 5 41
2017 Real property 52 19 13 6 7 0 3 73 13 126
2017 Materiel management 43 23 12 5 13 0 4 69 19 26
2017 Information management 46 39 5 3 2 0 4 89 6 31
2017 Information technology 46 25 13 3 8 0 5 75 12 61
2017 Data sciences 36 23 18 6 12 0 5 62 19 27
2017 Policy 61 19 10 4 4 0 1 81 8 68
2017 Project management 45 21 14 10 7 1 3 69 17 310
2017 Other services to the public 50 19 12 9 8 0 2 70 18 702
2017 None of the above 50 19 10 8 10 0 2 71 18 768

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 29 12 4 1 0 2 83 5 210
2017 Federal regulators 44 7 32 0 10 7 0 55 10 12
2017 Compliance, inspection and enforcement 43 34 15 5 0 0 3 79 5 58
2017 Communications or public affairs 48 31 16 3 1 0 1 80 5 274
2017 Security 53 47 0 0 0 0 0 100 0 13
2017 Science and technology 50 33 9 4 3 0 1 83 7 332
2017 Administration and operations 50 31 12 4 1 0 2 83 5 495
2017 Human resources 52 28 14 2 1 1 2 82 3 209
2017 Financial management 56 22 12 3 4 1 2 80 7 169
2017 Procurement 61 20 11 3 2 0 2 84 5 41
2017 Real property 52 28 10 4 1 1 3 85 4 125
2017 Materiel management 47 20 21 4 3 0 4 71 8 26
2017 Information management 57 27 9 0 2 0 4 88 2 31
2017 Information technology 38 33 18 10 0 0 1 72 10 59
2017 Data sciences 44 29 11 5 5 0 7 78 10 27
2017 Policy 57 24 16 2 1 0 0 81 3 68
2017 Project management 50 31 12 3 1 0 3 84 4 309
2017 Other services to the public 53 29 11 3 3 0 1 83 6 702
2017 None of the above 57 28 9 4 1 0 2 86 5 766

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 36 32 9 5 1 0 54 14 211
2017 Federal regulators 13 22 39 10 17 0 0 35 26 12
2017 Compliance, inspection and enforcement 14 23 33 22 9 0 0 37 30 58
2017 Communications or public affairs 9 33 42 13 3 0 0 41 16 275
2017 Security 6 50 26 0 18 0 0 56 18 13
2017 Science and technology 7 38 39 11 5 0 0 46 16 333
2017 Administration and operations 10 29 37 16 7 0 0 40 23 495
2017 Human resources 10 20 43 19 9 0 0 30 27 209
2017 Financial management 15 32 36 14 3 0 0 47 17 169
2017 Procurement 16 27 38 14 4 0 0 43 18 41
2017 Real property 10 21 45 19 5 0 0 32 24 125
2017 Materiel management 2 31 41 14 8 4 0 35 22 26
2017 Information management 21 40 28 5 2 0 4 63 8 31
2017 Information technology 9 51 28 11 1 0 0 60 12 61
2017 Data sciences 20 29 37 6 8 0 0 50 13 27
2017 Policy 4 35 42 16 3 0 0 39 19 68
2017 Project management 9 31 39 12 9 0 0 40 21 310
2017 Other services to the public 20 34 31 10 5 0 0 54 15 703
2017 None of the above 16 31 35 13 4 1 0 48 17 770

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 17 35 24 17 1 1 41 23 211
2017 Federal regulators 10 33 50 0 7 0 0 7 43 12
2017 Compliance, inspection and enforcement 7 22 31 25 13 2 0 39 29 58
2017 Communications or public affairs 6 20 46 20 8 0 0 28 26 274
2017 Security 7 5 33 44 11 0 0 54 13 13
2017 Science and technology 5 16 41 28 9 0 0 37 21 331
2017 Administration and operations 10 17 42 21 9 0 0 30 28 496
2017 Human resources 10 23 39 19 9 0 0 28 33 209
2017 Financial management 8 19 36 24 12 0 2 36 27 168
2017 Procurement 4 23 40 30 2 0 0 32 27 41
2017 Real property 8 23 30 25 11 1 1 37 32 126
2017 Materiel management 0 28 46 18 9 0 0 27 28 26
2017 Information management 7 7 41 25 15 0 4 42 14 31
2017 Information technology 3 9 40 29 19 0 0 48 11 61
2017 Data sciences 12 8 38 24 17 0 0 41 21 27
2017 Policy 7 20 44 19 9 0 0 28 27 68
2017 Project management 9 18 39 23 11 0 0 34 27 310
2017 Other services to the public 8 20 36 24 12 0 1 36 28 699
2017 None of the above 7 17 36 25 14 1 1 40 24 760

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 33 24 18 6 8 1 47 26 211
2017 Federal regulators 7 44 31 10 7 0 0 52 17 12
2017 Compliance, inspection and enforcement 17 33 35 10 4 2 0 51 14 58
2017 Communications or public affairs 16 40 22 12 7 3 1 58 19 274
2017 Security 5 16 20 37 6 16 0 26 51 13
2017 Science and technology 15 42 20 14 6 2 0 59 20 333
2017 Administration and operations 20 39 16 10 9 5 0 63 20 493
2017 Human resources 27 45 10 11 5 2 0 73 16 209
2017 Financial management 20 40 20 12 4 4 0 62 17 169
2017 Procurement 22 37 23 14 2 2 0 60 17 41
2017 Real property 14 37 24 11 10 3 1 53 22 126
2017 Materiel management 23 17 20 18 17 5 0 42 37 26
2017 Information management 30 31 18 7 4 0 9 67 13 31
2017 Information technology 14 43 15 9 4 14 0 67 16 61
2017 Data sciences 40 19 31 0 10 0 0 59 10 27
2017 Policy 26 44 14 4 8 3 0 73 13 68
2017 Project management 19 43 15 10 7 6 0 66 18 310
2017 Other services to the public 14 31 20 14 15 5 1 47 31 703
2017 None of the above 15 33 22 14 8 6 1 52 24 768

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 44 17 14 9 1 0 60 23 211
2017 Federal regulators 20 29 24 10 17 0 0 49 26 12
2017 Compliance, inspection and enforcement 23 28 19 23 6 0 0 52 29 57
2017 Communications or public affairs 17 49 14 13 6 1 0 67 19 275
2017 Security 11 33 24 22 11 0 0 43 33 13
2017 Science and technology 18 42 15 13 8 4 0 63 22 333
2017 Administration and operations 20 39 15 15 10 1 0 60 25 496
2017 Human resources 17 48 16 10 8 1 0 66 17 209
2017 Financial management 20 41 15 12 6 6 0 65 19 169
2017 Procurement 18 44 21 13 2 2 0 63 16 41
2017 Real property 6 39 27 14 12 2 0 46 26 126
2017 Materiel management 16 20 30 18 14 2 0 36 33 26
2017 Information management 37 24 7 16 0 11 4 72 19 31
2017 Information technology 19 53 20 3 3 3 0 74 6 61
2017 Data sciences 22 41 10 13 11 3 0 65 25 27
2017 Policy 24 37 9 17 12 0 0 61 29 68
2017 Project management 17 42 15 14 9 3 0 61 24 309
2017 Other services to the public 23 32 14 18 10 3 0 57 29 702
2017 None of the above 20 35 18 15 8 3 0 57 25 769
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 10 90 210
2017 Compliance, inspection and enforcement 20 80 58
2017 Communications or public affairs 15 85 275
2017 Science and technology 11 89 333
2017 Administration and operations 13 87 494
2017 Human resources 15 85 207
2017 Financial management 14 86 168
2017 Real property 10 90 126
2017 Materiel management 24 76 26
2017 Information technology 11 89 61
2017 Data sciences 21 79 27
2017 Policy 8 92 68
2017 Project management 13 87 310
2017 Other services to the public 13 87 700
2017 None of the above 14 86 765
2014 Client contact centre 8 92 197
2014 Compliance, inspection and enforcement 9 91 73
2014 Communications or public affairs 15 85 231
2014 Security 0 100 13
2014 Science and technology 12 88 286
2014 Administration and operations 10 90 443
2014 Human resources 11 89 182
2014 Financial management 5 95 140
2014 Real property 8 92 117
2014 Materiel management 14 86 41
2014 Information management 18 82 34
2014 Other services to the public 13 87 728
2014 None of the above 12 88 659

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 77 23 20
2017 Compliance, inspection and enforcement 80 20 12
2017 Communications or public affairs 78 22 40
2017 Science and technology 80 20 37
2017 Administration and operations 73 27 61
2017 Human resources 84 16 31
2017 Financial management 68 32 23
2017 Real property 76 24 12
2017 Project management 65 35 38
2017 Other services to the public 79 21 89
2017 None of the above 65 35 100
2014 Client contact centre 81 19 16
2014 Communications or public affairs 71 29 32
2014 Science and technology 80 20 36
2014 Administration and operations 77 23 41
2014 Human resources 89 11 27
2014 Real property 71 29 11
2014 Other services to the public 79 21 97
2014 None of the above 75 25 75

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 34 0 9 19 0 9 70 30 16
2017 Communications or public affairs 40 43 10 6 0 0 0 84 6 32
2017 Science and technology 49 35 3 3 0 3 6 93 4 29
2017 Administration and operations 57 39 0 4 0 0 0 96 4 42
2017 Human resources 56 33 4 8 0 0 0 88 8 26
2017 Financial management 35 36 12 11 0 6 0 75 12 15
2017 Project management 53 31 3 5 8 0 0 84 13 27
2017 Other services to the public 54 24 7 9 4 0 1 79 14 71
2017 None of the above 36 50 6 3 1 0 4 89 4 65
2014 Client contact centre 42 47 0 11 0 0 0 89 11 14
2014 Communications or public affairs 67 22 0 7 3 0 0 89 11 21
2014 Science and technology 49 38 7 7 0 0 0 87 7 29
2014 Administration and operations 59 34 2 0 5 0 0 93 5 33
2014 Human resources 51 37 8 4 0 0 0 87 4 23
2014 Other services to the public 52 37 4 5 1 0 0 89 6 78
2014 None of the above 40 45 9 4 0 3 0 86 5 53
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 18 30 12 23 2 1 13 87 211
2017 Federal regulators 21 17 8 0 37 17 0 25 75 12
2017 Compliance, inspection and enforcement 10 22 29 21 17 2 0 10 90 57
2017 Communications or public affairs 19 28 25 13 13 1 1 19 81 275
2017 Security 13 5 40 18 13 10 0 14 86 13
2017 Science and technology 14 24 23 20 16 3 0 15 85 333
2017 Administration and operations 20 22 23 13 21 1 0 20 80 497
2017 Human resources 29 27 13 15 16 1 0 29 71 208
2017 Financial management 23 34 23 9 11 1 0 23 77 169
2017 Procurement 25 29 14 21 9 2 0 25 75 41
2017 Real property 18 23 27 15 12 4 0 19 81 126
2017 Materiel management 16 11 35 18 16 4 0 17 83 26
2017 Information management 22 9 27 7 28 2 4 24 76 31
2017 Information technology 29 26 13 12 17 3 0 29 71 61
2017 Data sciences 30 16 24 17 12 0 0 30 70 27
2017 Policy 28 15 25 12 18 3 0 28 72 68
2017 Project management 22 22 21 19 14 1 0 23 77 310
2017 Other services to the public 11 24 26 16 21 2 0 11 89 702
2017 None of the above 17 24 21 14 20 4 0 18 82 769

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 30 169
2017 Compliance, inspection and enforcement 22 50
2017 Communications or public affairs 38 214
2017 Security 32 10
2017 Science and technology 29 272
2017 Administration and operations 33 379
2017 Human resources 25 145
2017 Financial management 13 130
2017 Procurement 16 30
2017 Real property 14 96
2017 Materiel management 25 21
2017 Information management 38 21
2017 Information technology 38 40
2017 Data sciences 50 19
2017 Policy 28 47
2017 Project management 25 233
2017 Other services to the public 30 600
2017 None of the above 30 596

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 169
2017 Compliance, inspection and enforcement 22 50
2017 Communications or public affairs 42 214
2017 Security 33 10
2017 Science and technology 34 272
2017 Administration and operations 40 379
2017 Human resources 34 145
2017 Financial management 30 130
2017 Procurement 47 30
2017 Real property 31 96
2017 Materiel management 56 21
2017 Information management 44 21
2017 Information technology 54 40
2017 Data sciences 53 19
2017 Policy 37 47
2017 Project management 45 233
2017 Other services to the public 32 600
2017 None of the above 36 596

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 26 169
2017 Compliance, inspection and enforcement 17 50
2017 Communications or public affairs 20 214
2017 Security 16 10
2017 Science and technology 18 272
2017 Administration and operations 15 379
2017 Human resources 14 145
2017 Financial management 19 130
2017 Procurement 26 30
2017 Real property 8 96
2017 Materiel management 20 21
2017 Information management 13 21
2017 Information technology 15 40
2017 Data sciences 30 19
2017 Policy 12 47
2017 Project management 12 233
2017 Other services to the public 20 600
2017 None of the above 20 596

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 66 169
2017 Compliance, inspection and enforcement 72 50
2017 Communications or public affairs 57 214
2017 Security 55 10
2017 Science and technology 61 272
2017 Administration and operations 59 379
2017 Human resources 49 145
2017 Financial management 53 130
2017 Procurement 38 30
2017 Real property 59 96
2017 Materiel management 57 21
2017 Information management 45 21
2017 Information technology 27 40
2017 Data sciences 34 19
2017 Policy 51 47
2017 Project management 54 233
2017 Other services to the public 67 600
2017 None of the above 57 596

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 5 169
2017 Compliance, inspection and enforcement 4 50
2017 Communications or public affairs 3 214
2017 Security 0 10
2017 Science and technology 3 272
2017 Administration and operations 4 379
2017 Human resources 6 145
2017 Financial management 5 130
2017 Procurement 6 30
2017 Real property 2 96
2017 Materiel management 0 21
2017 Information management 0 21
2017 Information technology 7 40
2017 Data sciences 0 19
2017 Policy 12 47
2017 Project management 6 233
2017 Other services to the public 2 600
2017 None of the above 3 596

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 34 169
2017 Compliance, inspection and enforcement 44 50
2017 Communications or public affairs 33 214
2017 Security 30 10
2017 Science and technology 41 272
2017 Administration and operations 36 379
2017 Human resources 39 145
2017 Financial management 38 130
2017 Procurement 47 30
2017 Real property 37 96
2017 Materiel management 38 21
2017 Information management 42 21
2017 Information technology 26 40
2017 Data sciences 39 19
2017 Policy 30 47
2017 Project management 31 233
2017 Other services to the public 32 600
2017 None of the above 35 596

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 7 33 17 10 2 31 164
2017 Compliance, inspection and enforcement 5 32 15 21 5 22 46
2017 Communications or public affairs 5 50 21 3 7 14 213
2017 Security 0 21 62 8 0 10 10
2017 Science and technology 3 41 20 13 6 16 269
2017 Administration and operations 5 43 15 14 4 19 369
2017 Human resources 13 48 19 6 2 12 140
2017 Financial management 9 54 13 10 1 13 127
2017 Procurement 19 34 23 16 0 9 30
2017 Real property 7 43 16 12 3 19 92
2017 Materiel management 0 66 6 6 0 22 21
2017 Information management 6 45 20 0 4 25 21
2017 Information technology 4 57 19 6 2 12 40
2017 Data sciences 9 56 26 0 5 4 17
2017 Policy 6 39 26 12 2 15 48
2017 Project management 7 39 18 13 7 16 233
2017 Other services to the public 6 40 17 12 4 21 587
2017 None of the above 7 43 17 11 4 20 579

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 26 17 15 28 2 5 35 46 172
2017 Compliance, inspection and enforcement 8 21 20 15 23 0 12 33 44 50
2017 Communications or public affairs 16 29 13 17 18 2 5 49 37 216
2017 Security 7 35 19 7 32 0 0 42 38 10
2017 Science and technology 10 29 10 24 21 2 3 41 48 274
2017 Administration and operations 12 21 17 19 25 1 5 35 47 383
2017 Human resources 22 25 12 17 8 1 14 55 30 147
2017 Financial management 14 32 14 12 20 2 7 50 35 130
2017 Procurement 9 18 10 23 19 0 22 35 53 30
2017 Real property 7 26 12 25 21 0 8 36 51 97
2017 Materiel management 9 16 13 23 31 3 6 28 59 21
2017 Information management 18 22 20 24 10 0 6 43 36 21
2017 Information technology 4 39 15 18 13 4 6 49 35 40
2017 Data sciences 20 19 4 23 15 0 18 48 47 19
2017 Policy 7 22 2 31 31 0 6 32 66 48
2017 Project management 10 20 12 21 28 1 8 33 54 234
2017 Other services to the public 18 23 12 19 23 1 3 44 44 607
2017 None of the above 12 22 18 18 24 1 5 36 45 600

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 12 16 14 42 3 9 18 64 172
2017 Compliance, inspection and enforcement 0 4 4 28 46 0 17 5 89 49
2017 Communications or public affairs 6 11 11 18 39 3 11 20 67 215
2017 Security 0 14 34 14 38 0 0 14 52 10
2017 Science and technology 5 11 13 16 47 3 6 17 69 274
2017 Administration and operations 2 9 13 20 48 2 6 11 74 382
2017 Human resources 2 8 11 12 52 1 14 12 75 147
2017 Financial management 5 8 15 12 49 2 9 15 68 130
2017 Procurement 6 0 7 28 37 3 19 7 84 30
2017 Real property 4 16 15 19 36 2 7 22 61 97
2017 Materiel management 6 26 9 11 48 0 0 32 59 21
2017 Information management 6 16 10 16 41 11 0 24 64 21
2017 Information technology 0 13 9 38 31 4 5 14 76 40
2017 Data sciences 14 7 11 23 38 0 8 22 66 19
2017 Policy 4 2 4 22 57 0 12 6 89 48
2017 Project management 4 9 11 17 48 3 8 15 73 234
2017 Other services to the public 5 11 12 17 42 5 8 19 67 605
2017 None of the above 4 11 12 20 41 3 9 17 69 598
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