2017 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 111.1. Region of work (variable derived from question 111)

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	38	46	4	4	8	83	13	24
2017	Region - National Capital Region	50	38	4	6	1	89	8	302
2014	Region - Quebec (excluding National Capital Region)	30	50	0	10	10	80	20	10
2014	Region - Ontario (excluding National Capital Region)	16	47	0	21	16	63	37	19
2014	Region - National Capital Region	52	40	2	4	2	92	6	283
2011	Region - Quebec (excluding National Capital Region)	40	33	0	20	7	73	27	15
2011	Region - Ontario (excluding National Capital Region)	31	45	2	17	5	76	21	42
2011	Region - British Columbia, Yukon	18	27	9	27	18	45	45	11
2011	Region - National Capital Region	46	41	3	7	2	88	9	256
2008	Region - Ontario (excluding National Capital Region)	40	37	0	17	7	77	23	30
2008	Region - National Capital Region	47	41	4	6	2	89	8	236

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	71	25	0	4	0	0	0	96	4	24
2017	Region - National Capital Region	76	15	5	3	1	1	0	92	3	301
2014	Region - Quebec (excluding National Capital Region)	40	50	10	0	0	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	74	16	0	0	5	5	0	94	6	19
2014	Region - National Capital Region	71	19	4	2	2	0	1	92	4	283
2011	Region - Quebec (excluding National Capital Region)	53	20	7	13	7	0	0	73	20	15
2011	Region - Ontario (excluding National Capital Region)	74	17	2	2	5	0	0	90	7	42
2011	Region - British Columbia, Yukon	91	9	0	0	0	0	0	100	0	11
2011	Region - National Capital Region	68	21	4	5	2	0	0	89	7	256
2008	Region - Ontario (excluding National Capital Region)	77	13	0	3	7	0	0	90	10	30
2008	Region - National Capital Region	69	14	6	7	4	0	0	84	11	236

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	83	17	0	0	0	0	100	0	24
2017	Region - National Capital Region	69	19	4	6	3	0	87	8	301
2014	Region - Quebec (excluding National Capital Region)	50	20	10	20	0	0	70	20	10
2014	Region - Ontario (excluding National Capital Region)	79	11	0	11	0	0	89	11	19
2014	Region - National Capital Region	68	22	3	3	4	0	90	7	282
2011	Region - Quebec (excluding National Capital Region)	27	33	20	20	0	0	60	20	15
2011	Region - Ontario (excluding National Capital Region)	79	17	0	2	2	0	95	5	42
2011	Region - British Columbia, Yukon	91	9	0	0	0	0	100	0	11
2011	Region - National Capital Region	65	19	5	5	5	1	85	10	256
2008	Region - Ontario (excluding National Capital Region)	60	27	10	3	0	0	87	3	30
2008	Region - National Capital Region	66	17	6	7	5	1	83	12	235

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	62	29	4	0	4	92	4	24
2017	Region - National Capital Region	55	35	3	6	1	90	7	302
2014	Region - Quebec (excluding National Capital Region)	70	30	0	0	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	42	32	11	11	5	74	16	19
2014	Region - National Capital Region	60	25	5	9	1	85	11	283
2011	Region - Quebec (excluding National Capital Region)	60	27	7	7	0	87	7	15
2011	Region - Ontario (excluding National Capital Region)	59	29	5	5	2	88	7	41
2011	Region - British Columbia, Yukon	64	9	18	9	0	73	9	11
2011	Region - National Capital Region	57	30	3	7	2	88	9	255

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	37	25	8	21	8	62	29	24
2017	Region - National Capital Region	49	37	4	7	3	86	10	302
2014	Region - Quebec (excluding National Capital Region)	0	80	0	10	10	80	20	10
2014	Region - Ontario (excluding National Capital Region)	16	32	16	32	5	47	37	19
2014	Region - National Capital Region	50	31	8	8	2	81	11	283
2011	Region - Quebec (excluding National Capital Region)	27	33	27	7	7	60	13	15
2011	Region - Ontario (excluding National Capital Region)	43	29	12	10	7	71	17	42
2011	Region - British Columbia, Yukon	9	55	9	27	0	64	27	11
2011	Region - National Capital Region	36	40	11	9	3	76	13	256
2008	Region - Ontario (excluding National Capital Region)	30	33	7	27	3	63	30	30
2008	Region - National Capital Region	22	37	17	17	7	60	24	236

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	38	50	8	4	0	87	4	24
2017	Region - National Capital Region	56	31	9	4	0	87	4	302
2014	Region - Quebec (excluding National Capital Region)	30	40	20	10	0	70	10	10
2014	Region - Ontario (excluding National Capital Region)	42	42	16	0	0	84	0	19
2014	Region - National Capital Region	53	35	7	4	1	88	5	283
2011	Region - Quebec (excluding National Capital Region)	47	27	20	7	0	73	7	15
2011	Region - Ontario (excluding National Capital Region)	48	36	12	5	0	83	5	42
2011	Region - British Columbia, Yukon	18	36	27	18	0	55	18	11
2011	Region - National Capital Region	47	38	9	3	2	86	5	256
2008	Region - Ontario (excluding National Capital Region)	53	37	3	3	3	90	7	30
2008	Region - National Capital Region	47	36	3	9	4	84	13	236

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	38	46	12	4	0	84	4	24
2017	Region - National Capital Region	58	33	7	2	1	91	2	302
2014	Region - Quebec (excluding National Capital Region)	40	30	20	0	10	70	10	10
2014	Region - Ontario (excluding National Capital Region)	42	47	11	0	0	89	0	19
2014	Region - National Capital Region	54	35	6	3	1	89	5	283
2011	Region - Quebec (excluding National Capital Region)	60	7	20	7	7	67	13	15
2011	Region - Ontario (excluding National Capital Region)	38	48	5	10	0	86	10	42
2011	Region - British Columbia, Yukon	0	55	36	9	0	55	9	11
2011	Region - National Capital Region	50	38	7	4	2	88	5	256
2008	Region - Ontario (excluding National Capital Region)	47	47	3	0	3	93	3	30
2008	Region - National Capital Region	48	40	4	5	3	88	8	236

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	46	37	17	0	0	83	0	24
2017	Region - National Capital Region	61	33	3	3	0	94	3	302
2014	Region - Quebec (excluding National Capital Region)	60	30	10	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	37	32	11	16	5	68	21	19
2014	Region - National Capital Region	60	34	4	2	0	94	2	283

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	54	29	4	13	0	0	0	83	13	24
2017	Region - National Capital Region	63	27	4	5	1	0	0	90	6	302
2014	Region - Quebec (excluding National Capital Region)	40	50	10	0	0	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	32	16	37	11	5	0	0	47	16	19
2014	Region - National Capital Region	60	26	5	6	1	1	0	87	8	283
2011	Region - Quebec (excluding National Capital Region)	40	20	20	13	0	0	7	64	14	15
2011	Region - Ontario (excluding National Capital Region)	52	31	7	5	5	0	0	83	10	42
2011	Region - British Columbia, Yukon	45	36	9	0	9	0	0	82	9	11
2011	Region - National Capital Region	49	33	5	8	4	1	0	83	11	256

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	17	8	13	13	8	12	58	32	24
2017	Region - National Capital Region	40	18	9	9	8	1	14	69	20	302
2014	Region - Quebec (excluding National Capital Region)	20	30	10	20	10	0	10	56	33	10
2014	Region - Ontario (excluding National Capital Region)	21	32	21	5	5	5	11	63	13	19
2014	Region - National Capital Region	47	18	8	6	7	0	14	76	15	283
2011	Region - Quebec (excluding National Capital Region)	13	60	7	13	0	0	7	79	14	15
2011	Region - Ontario (excluding National Capital Region)	33	29	10	2	14	0	12	70	19	42
2011	Region - British Columbia, Yukon	27	36	9	18	9	0	0	64	27	11
2011	Region - National Capital Region	36	20	11	11	7	4	12	66	21	255
2008	Region - Ontario (excluding National Capital Region)	23	20	10	7	7	7	27	65	20	30
2008	Region - National Capital Region	37	23	9	11	7	1	11	68	21	235

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	46	25	12	13	4	71	17	24
2017	Region - National Capital Region	46	36	12	5	1	83	6	302
2014	Region - Quebec (excluding National Capital Region)	20	70	10	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	37	53	11	0	0	89	0	19
2014	Region - National Capital Region	43	42	7	6	2	85	8	283
2011	Region - Quebec (excluding National Capital Region)	27	27	33	7	7	53	13	15
2011	Region - Ontario (excluding National Capital Region)	36	48	5	12	0	83	12	42
2011	Region - British Columbia, Yukon	18	9	45	27	0	27	27	11
2011	Region - National Capital Region	39	39	11	7	4	78	11	256
2008	Region - Ontario (excluding National Capital Region)	43	27	13	10	7	70	17	30
2008	Region - National Capital Region	41	36	12	6	4	78	10	234

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	46	4	4	17	0	75	21	24
2017	Region - National Capital Region	43	37	10	6	4	0	80	10	302
2014	Region - Quebec (excluding National Capital Region)	20	40	20	20	0	0	60	20	10
2014	Region - Ontario (excluding National Capital Region)	26	37	16	5	16	0	63	21	19
2014	Region - National Capital Region	38	35	11	11	4	1	73	16	283
2011	Region - Quebec (excluding National Capital Region)	27	33	20	7	13	0	60	20	15
2011	Region - Ontario (excluding National Capital Region)	31	36	7	19	7	0	67	26	42
2011	Region - British Columbia, Yukon	18	27	36	18	0	0	45	18	11
2011	Region - National Capital Region	33	39	11	9	7	0	73	16	256

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	17	62	8	13	0	0	0	79	13	24
2017	Region - National Capital Region	44	38	7	10	2	0	0	82	12	302

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	54	33	8	4	0	87	4	24
2017	Region - National Capital Region	60	29	5	4	2	89	6	302
2014	Region - Quebec (excluding National Capital Region)	40	10	40	10	0	50	10	10
2014	Region - Ontario (excluding National Capital Region)	47	42	0	5	5	89	11	19
2014	Region - National Capital Region	55	33	5	5	2	88	7	283
2011	Region - Quebec (excluding National Capital Region)	27	53	7	7	7	80	13	15
2011	Region - Ontario (excluding National Capital Region)	43	48	2	5	2	90	7	42
2011	Region - British Columbia, Yukon	36	45	18	0	0	82	0	11
2011	Region - National Capital Region	50	37	9	4	0	87	4	256
2008	Region - Ontario (excluding National Capital Region)	66	17	7	3	7	83	10	29
2008	Region - National Capital Region	48	39	7	5	2	87	6	236

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	42	13	8	8	0	0	71	17	24
2017	Region - National Capital Region	46	33	9	8	5	0	0	79	13	302

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	50	29	16	4	0	79	4	24
2017	Region - National Capital Region	63	27	7	3	0	90	3	302
2014	Region - Quebec (excluding National Capital Region)	40	50	10	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	63	32	5	0	0	95	0	19
2014	Region - National Capital Region	67	26	4	2	1	93	2	283
2011	Region - Quebec (excluding National Capital Region)	47	33	13	7	0	80	7	15
2011	Region - Ontario (excluding National Capital Region)	55	36	5	5	0	90	5	42
2011	Region - British Columbia, Yukon	27	36	18	9	9	64	18	11
2011	Region - National Capital Region	61	31	6	0	1	92	2	256

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	25	46	8	17	4	0	71	21	24
2017	Region - National Capital Region	43	39	10	5	2	0	82	7	301
2014	Region - Quebec (excluding National Capital Region)	30	60	10	0	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	32	53	0	11	5	0	84	16	19
2014	Region - National Capital Region	39	42	7	7	4	1	82	10	283
2011	Region - Quebec (excluding National Capital Region)	13	67	7	7	7	0	80	13	15
2011	Region - Ontario (excluding National Capital Region)	24	45	12	14	5	0	69	19	42
2011	Region - British Columbia, Yukon	9	36	45	0	9	0	45	9	11
2011	Region - National Capital Region	37	40	7	11	4	0	78	15	256

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	17	54	17	8	4	71	13	24
2017	Region - National Capital Region	50	31	10	6	3	81	9	302
2014	Region - Quebec (excluding National Capital Region)	60	10	20	0	10	70	10	10
2014	Region - Ontario (excluding National Capital Region)	47	37	5	11	0	84	11	19
2014	Region - National Capital Region	44	35	10	7	3	80	10	283

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	42	25	17	13	4	0	67	17	24
2017	Region - National Capital Region	49	38	8	4	1	0	87	5	302
2014	Region - Quebec (excluding National Capital Region)	50	30	10	0	10	0	80	10	10
2014	Region - Ontario (excluding National Capital Region)	42	37	0	16	5	0	79	21	19
2014	Region - National Capital Region	50	34	8	5	1	1	86	6	282
2011	Region - Quebec (excluding National Capital Region)	40	33	13	13	0	0	73	13	15
2011	Region - Ontario (excluding National Capital Region)	38	36	19	5	2	0	74	7	42
2011	Region - British Columbia, Yukon	36	36	18	9	0	0	73	9	11
2011	Region - National Capital Region	50	36	7	5	1	0	86	7	256

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	42	38	8	13	0	79	13	24
2017	Region - National Capital Region	54	33	10	2	2	86	4	302
2014	Region - Quebec (excluding National Capital Region)	30	40	10	20	0	70	20	10
2014	Region - Ontario (excluding National Capital Region)	26	58	16	0	0	84	0	19
2014	Region - National Capital Region	50	34	9	4	2	84	7	283
2011	Region - Quebec (excluding National Capital Region)	27	53	13	7	0	80	7	15
2011	Region - Ontario (excluding National Capital Region)	45	38	12	5	0	83	5	42
2011	Region - British Columbia, Yukon	27	9	45	18	0	36	18	11
2011	Region - National Capital Region	48	37	8	5	2	86	7	256
2008	Region - Ontario (excluding National Capital Region)	50	37	0	7	7	87	13	30
2008	Region - National Capital Region	48	36	7	7	2	84	9	236

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	37	25	25	0	8	4	65	9	24
2017	Region - National Capital Region	49	36	10	4	1	0	85	5	302
2014	Region - Quebec (excluding National Capital Region)	60	30	10	0	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	21	42	5	26	5	0	63	32	19
2014	Region - National Capital Region	43	40	12	4	1	0	83	5	283
2011	Region - Quebec (excluding National Capital Region)	60	27	13	0	0	0	87	0	15
2011	Region - Ontario (excluding National Capital Region)	43	33	21	0	2	0	76	2	42
2011	Region - British Columbia, Yukon	0	45	27	18	9	0	45	27	11
2011	Region - National Capital Region	34	40	15	7	3	0	75	10	256
2008	Region - Ontario (excluding National Capital Region)	33	37	23	7	0	0	70	7	30
2008	Region - National Capital Region	36	41	14	5	4	0	77	9	236

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	8	29	29	21	8	0	4	30	39	24
2017	Region - National Capital Region	8	12	34	24	17	0	4	43	22	300
2014	Region - Ontario (excluding National Capital Region)	11	21	32	5	21	0	11	29	35	19
2014	Region - National Capital Region	7	18	36	23	15	1	1	38	26	282
2011	Region - Quebec (excluding National Capital Region)	7	40	33	13	0	0	7	14	50	15
2011	Region - Ontario (excluding National Capital Region)	2	31	33	24	10	0	0	33	33	42
2011	Region - British Columbia, Yukon	9	36	45	9	0	0	0	9	45	11
2011	Region - National Capital Region	6	24	32	22	12	1	3	36	31	255
2008	Region - Ontario (excluding National Capital Region)	10	53	17	10	10	0	0	20	63	30
2008	Region - National Capital Region	10	24	38	17	9	0	2	27	34	236

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	22	13	35	13	4	0	50	36	23
2017	Region - National Capital Region	7	11	24	23	29	1	4	55	20	298
2014	Region - Quebec (excluding National Capital Region)	0	20	10	50	10	0	10	67	22	10
2014	Region - Ontario (excluding National Capital Region)	5	11	26	21	21	5	11	50	19	19
2014	Region - National Capital Region	3	7	25	28	32	2	2	63	10	283
2011	Region - Quebec (excluding National Capital Region)	7	7	20	40	13	7	7	62	15	15
2011	Region - Ontario (excluding National Capital Region)	5	10	31	36	17	0	2	54	15	42
2011	Region - British Columbia, Yukon	9	27	18	18	18	9	0	40	40	11
2011	Region - National Capital Region	5	12	24	32	20	2	4	56	19	256
2008	Region - Ontario (excluding National Capital Region)	17	24	28	17	10	3	0	29	43	29
2008	Region - National Capital Region	11	26	31	17	14	0	1	31	37	236

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	17	35	26	4	4	0	32	32	23
2017	Region - National Capital Region	8	15	28	23	22	1	3	47	24	299
2014	Region - Quebec (excluding National Capital Region)	0	40	30	10	20	0	0	30	40	10
2014	Region - Ontario (excluding National Capital Region)	5	11	42	16	21	0	5	39	17	19
2014	Region - National Capital Region	9	15	30	26	18	1	1	45	24	283
2011	Region - Quebec (excluding National Capital Region)	7	27	40	20	7	0	0	27	33	15
2011	Region - Ontario (excluding National Capital Region)	10	24	29	21	12	0	5	35	35	42
2011	Region - British Columbia, Yukon	9	27	27	9	27	0	0	36	36	11
2011	Region - National Capital Region	11	16	31	25	14	0	4	40	28	255
2008	Region - Ontario (excluding National Capital Region)	23	33	20	13	10	0	0	23	57	30
2008	Region - National Capital Region	11	18	34	24	11	0	2	36	29	234

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	9	13	31	39	9	0	0	48	22	23
2017	Region - National Capital Region	3	5	26	36	25	0	3	64	9	296
2014	Region - Quebec (excluding National Capital Region)	0	0	20	70	10	0	0	80	0	10
2014	Region - Ontario (excluding National Capital Region)	5	0	47	37	5	0	5	44	6	19
2014	Region - National Capital Region	3	9	31	31	24	0	1	56	12	281
2011	Region - Quebec (excluding National Capital Region)	7	7	33	27	20	7	0	50	14	15
2011	Region - Ontario (excluding National Capital Region)	0	7	36	43	12	0	2	56	7	42
2011	Region - British Columbia, Yukon	0	45	36	9	0	0	9	10	50	11
2011	Region - National Capital Region	5	12	27	34	19	0	3	54	17	255
2008	Region - Ontario (excluding National Capital Region)	10	13	40	33	3	0	0	37	23	30
2008	Region - National Capital Region	6	11	37	27	17	0	2	45	17	235

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	13	26	30	13	4	0	45	27	23
2017	Region - National Capital Region	7	16	30	21	23	1	3	45	24	299
2014	Region - Quebec (excluding National Capital Region)	0	10	30	20	40	0	0	60	10	10
2014	Region - Ontario (excluding National Capital Region)	5	21	42	21	5	0	5	28	28	19
2014	Region - National Capital Region	7	12	34	20	21	2	3	44	21	283
2011	Region - Quebec (excluding National Capital Region)	7	20	13	47	13	0	0	60	27	15
2011	Region - Ontario (excluding National Capital Region)	7	31	33	17	10	0	2	27	39	42
2011	Region - British Columbia, Yukon	9	55	36	0	0	0	0	0	64	11
2011	Region - National Capital Region	11	14	31	24	15	1	4	41	26	255
2008	Region - Ontario (excluding National Capital Region)	10	40	30	13	7	0	0	20	50	30
2008	Region - National Capital Region	9	16	32	22	17	1	3	40	27	233

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	22	13	13	30	13	4	4	47	38	23
2017	Region - National Capital Region	4	8	27	25	29	2	4	58	13	299
2014	Region - Quebec (excluding National Capital Region)	0	20	20	20	40	0	0	60	20	10
2014	Region - Ontario (excluding National Capital Region)	5	32	21	16	16	5	5	35	41	19
2014	Region - National Capital Region	1	5	18	34	32	4	6	73	7	283
2011	Region - Quebec (excluding National Capital Region)	13	7	13	27	33	7	0	64	21	15
2011	Region - Ontario (excluding National Capital Region)	5	7	29	29	24	2	5	56	13	42
2011	Region - British Columbia, Yukon	0	0	27	64	0	9	0	70	0	11
2011	Region - National Capital Region	5	9	24	34	21	2	5	59	15	256
2008	Region - Ontario (excluding National Capital Region)	3	27	23	33	10	0	3	45	31	30
2008	Region - National Capital Region	5	12	28	31	20	1	3	53	18	236

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	17	4	21	44	13	0	0	57	22	23
2017	Region - National Capital Region	6	11	28	28	21	1	4	52	18	299
2014	Region - Quebec (excluding National Capital Region)	0	40	40	10	10	0	0	20	40	10
2014	Region - Ontario (excluding National Capital Region)	11	32	37	11	5	0	5	17	44	19
2014	Region - National Capital Region	8	15	29	27	18	2	1	46	24	280

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	75	21	0	0	0	0	4	100	0	24
2017	Region - National Capital Region	72	17	5	3	3	0	0	89	6	302
2014	Region - Quebec (excluding National Capital Region)	60	40	0	0	0	0	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	74	5	16	0	0	5	0	83	0	19
2014	Region - National Capital Region	73	15	5	5	1	0	0	88	7	283
2011	Region - Quebec (excluding National Capital Region)	40	40	0	13	0	7	0	86	14	15
2011	Region - Ontario (excluding National Capital Region)	76	14	0	2	5	0	2	93	7	42
2011	Region - British Columbia, Yukon	82	9	0	0	0	0	9	100	0	11
2011	Region - National Capital Region	67	17	6	5	4	0	0	85	9	254
2008	Region - Ontario (excluding National Capital Region)	70	10	13	0	3	0	3	83	3	30
2008	Region - National Capital Region	65	15	6	5	7	0	2	82	12	236

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	38	21	8	8	17	0	8	64	27	24
2017	Region - National Capital Region	34	27	12	10	4	6	6	70	16	302
2014	Region - Quebec (excluding National Capital Region)	20	50	0	30	0	0	0	70	30	10
2014	Region - Ontario (excluding National Capital Region)	21	26	21	26	5	0	0	47	32	19
2014	Region - National Capital Region	40	30	12	6	2	5	5	78	9	283

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	37	8	8	17	67	25	24
2017	Region - National Capital Region	57	25	8	8	3	82	10	302
2014	Region - Quebec (excluding National Capital Region)	50	20	20	0	10	70	10	10
2014	Region - Ontario (excluding National Capital Region)	32	37	16	16	0	68	16	19
2014	Region - National Capital Region	53	29	7	7	3	82	11	283

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	33	13	8	13	0	4	65	22	24
2017	Region - National Capital Region	46	35	6	9	3	0	1	82	11	302
2014	Region - Quebec (excluding National Capital Region)	30	70	0	0	0	0	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	26	47	5	16	0	5	0	78	17	19
2014	Region - National Capital Region	52	30	8	7	2	1	0	83	9	283
2011	Region - Quebec (excluding National Capital Region)	40	47	7	7	0	0	0	87	7	15
2011	Region - Ontario (excluding National Capital Region)	46	39	2	12	0	0	0	85	12	41
2011	Region - British Columbia, Yukon	9	36	45	9	0	0	0	45	9	11
2011	Region - National Capital Region	47	34	6	9	4	0	0	81	13	256
2008	Region - Ontario (excluding National Capital Region)	40	33	13	3	10	0	0	73	13	30
2008	Region - National Capital Region	47	38	6	6	3	1	0	85	9	236

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	17	46	17	4	13	0	4	65	17	24
2017	Region - National Capital Region	40	23	15	9	5	7	1	68	15	301
2014	Region - Quebec (excluding National Capital Region)	20	50	0	0	0	30	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	32	32	11	5	5	11	5	75	13	19
2014	Region - National Capital Region	40	25	11	12	4	6	1	71	17	283
2011	Region - Quebec (excluding National Capital Region)	13	20	20	27	13	7	0	36	43	15
2011	Region - Ontario (excluding National Capital Region)	37	34	12	12	2	2	0	73	15	41
2011	Region - British Columbia, Yukon	18	36	18	18	0	0	9	60	20	11
2011	Region - National Capital Region	45	27	8	5	9	7	0	77	14	256
2008	Region - Ontario (excluding National Capital Region)	43	23	20	7	7	0	0	67	13	30
2008	Region - National Capital Region	44	28	8	4	8	6	1	78	14	236

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	8	33	8	21	17	8	4	47	43	24
2017	Region - National Capital Region	21	27	11	15	7	15	5	59	27	301
2014	Region - Quebec (excluding National Capital Region)	20	10	10	10	0	40	10	60	20	10
2014	Region - Ontario (excluding National Capital Region)	16	26	16	26	0	16	0	50	31	19
2014	Region - National Capital Region	24	25	14	14	5	16	2	59	23	283

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	46	4	17	4	75	21	24
2017	Region - National Capital Region	59	30	4	5	2	89	7	302
2014	Region - Quebec (excluding National Capital Region)	30	70	0	0	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	21	53	11	16	0	74	16	19
2014	Region - National Capital Region	59	32	3	5	0	92	5	283

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	25	54	8	8	4	0	0	79	13	24
2017	Region - National Capital Region	53	32	8	6	2	0	0	85	8	302
2014	Region - Quebec (excluding National Capital Region)	40	40	0	20	0	0	0	80	20	10
2014	Region - Ontario (excluding National Capital Region)	47	26	11	16	0	0	0	74	16	19
2014	Region - National Capital Region	52	30	8	6	2	1	1	83	9	283
2011	Region - Quebec (excluding National Capital Region)	33	20	27	7	13	0	0	53	20	15
2011	Region - Ontario (excluding National Capital Region)	38	33	5	21	2	0	0	71	24	42
2011	Region - British Columbia, Yukon	45	27	9	18	0	0	0	73	18	11
2011	Region - National Capital Region	40	36	9	11	3	0	0	76	15	254
2008	Region - Ontario (excluding National Capital Region)	47	20	13	13	7	0	0	67	20	30
2008	Region - National Capital Region	36	35	12	10	6	0	1	72	16	236

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	42	37	8	8	4	0	0	79	13	24
2017	Region - National Capital Region	59	27	6	5	2	1	1	88	6	300
2014	Region - Quebec (excluding National Capital Region)	50	20	10	10	0	10	0	78	11	10
2014	Region - Ontario (excluding National Capital Region)	53	21	16	5	0	5	0	78	6	19
2014	Region - National Capital Region	60	24	9	4	2	2	0	86	5	283
2011	Region - Quebec (excluding National Capital Region)	27	27	27	13	7	0	0	53	20	15
2011	Region - Ontario (excluding National Capital Region)	57	21	5	12	2	0	2	80	15	42
2011	Region - British Columbia, Yukon	36	27	36	0	0	0	0	64	0	11
2011	Region - National Capital Region	52	25	8	8	3	3	1	80	12	254
2008	Region - Ontario (excluding National Capital Region)	50	27	10	13	0	0	0	77	13	30
2008	Region - National Capital Region	44	27	13	5	8	2	1	73	13	236

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	33	46	8	4	8	0	0	79	13	24
2017	Region - National Capital Region	54	32	6	5	3	0	0	86	8	302
2014	Region - Quebec (excluding National Capital Region)	50	20	10	10	0	10	0	78	11	10
2014	Region - Ontario (excluding National Capital Region)	53	21	11	11	5	0	0	74	16	19
2014	Region - National Capital Region	54	30	8	5	3	1	0	84	8	283
2011	Region - Quebec (excluding National Capital Region)	40	20	7	20	13	0	0	60	33	15
2011	Region - Ontario (excluding National Capital Region)	52	14	14	12	7	0	0	67	19	42
2011	Region - British Columbia, Yukon	45	36	18	0	0	0	0	82	0	11
2011	Region - National Capital Region	46	31	7	10	5	0	1	78	15	254
2008	Region - Ontario (excluding National Capital Region)	27	33	10	20	10	0	0	60	30	30
2008	Region - National Capital Region	36	38	10	8	6	1	0	75	15	236

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	75	17	4	0	4	0	0	92	4	24
2017	Region - National Capital Region	85	9	2	1	2	0	0	94	3	302
2014	Region - Quebec (excluding National Capital Region)	90	10	0	0	0	0	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	79	11	11	0	0	0	0	89	0	19
2014	Region - National Capital Region	86	10	1	0	2	0	1	96	2	283
2011	Region - Quebec (excluding National Capital Region)	60	27	7	0	0	7	0	93	0	15
2011	Region - Ontario (excluding National Capital Region)	79	7	5	2	5	0	2	88	7	42
2011	Region - British Columbia, Yukon	82	9	0	0	0	0	9	100	0	11
2011	Region - National Capital Region	80	11	4	2	4	0	1	91	6	254
2008	Region - Ontario (excluding National Capital Region)	73	7	3	7	3	0	7	86	11	30
2008	Region - National Capital Region	73	11	4	4	6	0	3	86	10	236

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	58	29	4	0	0	0	8	95	0	24
2017	Region - National Capital Region	59	20	8	2	2	3	6	87	5	302
2014	Region - Quebec (excluding National Capital Region)	60	10	10	20	0	0	0	70	20	10
2014	Region - Ontario (excluding National Capital Region)	37	32	21	0	5	5	0	72	6	19
2014	Region - National Capital Region	60	17	5	5	5	4	6	85	10	283
2011	Region - Quebec (excluding National Capital Region)	13	13	20	13	33	7	0	29	50	15
2011	Region - Ontario (excluding National Capital Region)	40	24	12	10	12	2	0	66	22	42
2011	Region - British Columbia, Yukon	45	55	0	0	0	0	0	100	0	11
2011	Region - National Capital Region	46	22	11	6	8	3	4	73	16	256

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	54	29	13	4	0	0	0	83	4	24
2017	Region - National Capital Region	66	22	6	3	3	0	1	89	6	302

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	58	33	4	4	0	0	0	92	4	24
2017	Region - National Capital Region	63	25	6	3	2	0	0	89	5	302

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	46	25	8	13	8	71	21	24
2017	Region - National Capital Region	61	24	8	4	4	85	7	302
2014	Region - Quebec (excluding National Capital Region)	50	30	10	10	0	80	10	10
2014	Region - Ontario (excluding National Capital Region)	53	21	0	26	0	74	26	19
2014	Region - National Capital Region	61	28	6	1	3	89	4	282

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - National Capital Region	48	28	6	7	0	1	9	86	8	85
2014	Region - National Capital Region	50	32	7	5	1	3	3	86	7	76

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	21	41	8	21	8	0	62	29	24
2017	Region - National Capital Region	30	31	13	13	11	2	62	25	302
2014	Region - Quebec (excluding National Capital Region)	30	70	0	0	0	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	42	32	0	21	0	5	78	22	19
2014	Region - National Capital Region	35	33	12	12	5	4	70	18	283
2011	Region - Quebec (excluding National Capital Region)	27	47	13	7	0	7	79	7	15
2011	Region - Ontario (excluding National Capital Region)	36	31	19	7	7	0	67	14	42
2011	Region - British Columbia, Yukon	10	40	30	0	20	0	50	20	10
2011	Region - National Capital Region	33	33	15	7	6	5	70	14	256

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	25	37	4	17	17	0	0	62	33	24
2017	Region - National Capital Region	32	31	12	13	10	3	0	64	24	302
2014	Region - Quebec (excluding National Capital Region)	30	60	0	10	0	0	0	90	10	10
2014	Region - Ontario (excluding National Capital Region)	47	26	11	16	0	0	0	74	16	19
2014	Region - National Capital Region	36	31	15	11	6	1	0	68	17	283
2011	Region - Quebec (excluding National Capital Region)	53	27	13	0	7	0	0	80	7	15
2011	Region - Ontario (excluding National Capital Region)	31	40	12	12	5	0	0	71	17	42
2011	Region - British Columbia, Yukon	9	36	36	9	0	9	0	50	10	11
2011	Region - National Capital Region	32	37	16	8	6	1	0	70	14	256
2008	Region - Ontario (excluding National Capital Region)	27	33	13	17	7	3	0	62	24	30
2008	Region - National Capital Region	21	36	20	13	7	2	1	59	21	235

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	42	12	21	13	0	54	33	24
2017	Region - National Capital Region	29	29	13	13	10	4	61	24	302
2014	Region - Quebec (excluding National Capital Region)	20	60	0	20	0	0	80	20	10
2014	Region - Ontario (excluding National Capital Region)	37	42	5	11	0	5	83	11	19
2014	Region - National Capital Region	29	33	13	16	5	5	65	21	282
2011	Region - Quebec (excluding National Capital Region)	27	27	27	13	7	0	53	20	15
2011	Region - Ontario (excluding National Capital Region)	24	46	7	12	7	2	73	20	41
2011	Region - British Columbia, Yukon	0	64	18	9	0	9	70	10	11
2011	Region - National Capital Region	26	44	14	8	4	4	73	12	254
2008	Region - Ontario (excluding National Capital Region)	13	30	20	23	13	0	43	37	30
2008	Region - National Capital Region	14	44	20	13	5	4	60	19	236

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	21	33	8	29	4	4	56	35	24
2017	Region - National Capital Region	40	28	14	8	6	3	70	15	301
2014	Region - Quebec (excluding National Capital Region)	50	30	0	20	0	0	80	20	10
2014	Region - Ontario (excluding National Capital Region)	42	32	5	5	5	11	82	12	19
2014	Region - National Capital Region	41	32	12	7	5	4	75	13	283
2011	Region - Quebec (excluding National Capital Region)	33	47	7	7	7	0	80	13	15
2011	Region - Ontario (excluding National Capital Region)	37	39	7	10	5	2	78	15	41
2011	Region - British Columbia, Yukon	18	36	18	9	9	9	60	20	11
2011	Region - National Capital Region	36	33	13	11	5	3	70	17	255
2008	Region - Ontario (excluding National Capital Region)	17	37	17	17	10	3	55	28	30
2008	Region - National Capital Region	17	31	17	17	8	9	54	28	236

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	21	38	21	13	8	0	0	59	21	24
2017	Region - National Capital Region	27	34	14	14	8	2	0	63	23	301
2014	Region - Quebec (excluding National Capital Region)	10	60	0	10	10	10	0	78	22	10
2014	Region - Ontario (excluding National Capital Region)	32	37	11	11	5	5	0	72	17	19
2014	Region - National Capital Region	24	38	17	12	7	1	1	63	20	281
2011	Region - Quebec (excluding National Capital Region)	40	33	7	7	13	0	0	73	20	15
2011	Region - Ontario (excluding National Capital Region)	29	29	15	20	7	0	0	59	27	41
2011	Region - British Columbia, Yukon	27	45	9	9	0	9	0	80	10	11
2011	Region - National Capital Region	23	47	13	11	4	2	0	71	16	255
2008	Region - Ontario (excluding National Capital Region)	17	27	27	3	27	0	0	43	30	30
2008	Region - National Capital Region	15	36	19	20	8	2	0	52	29	236

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	25	67	4	0	4	0	92	4	24
2017	Region - National Capital Region	55	35	5	4	1	0	90	5	301
2014	Region - Quebec (excluding National Capital Region)	60	20	0	20	0	0	80	20	10
2014	Region - Ontario (excluding National Capital Region)	37	58	5	0	0	0	95	0	19
2014	Region - National Capital Region	48	37	7	4	3	1	85	8	282
2011	Region - Quebec (excluding National Capital Region)	47	40	7	7	0	0	87	7	15
2011	Region - Ontario (excluding National Capital Region)	48	40	7	2	2	0	88	5	42
2011	Region - British Columbia, Yukon	9	64	18	9	0	0	73	9	11
2011	Region - National Capital Region	42	45	9	3	0	0	88	3	255

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	38	46	4	13	0	0	0	83	13	24
2017	Region - National Capital Region	58	29	8	4	1	0	0	87	5	301
2014	Region - Quebec (excluding National Capital Region)	60	20	10	0	0	10	0	89	0	10
2014	Region - Ontario (excluding National Capital Region)	63	26	0	0	0	11	0	100	0	19
2014	Region - National Capital Region	55	31	7	4	1	1	0	87	5	283
2011	Region - Quebec (excluding National Capital Region)	53	33	13	0	0	0	0	87	0	15
2011	Region - Ontario (excluding National Capital Region)	45	33	14	2	2	0	2	80	5	42
2011	Region - British Columbia, Yukon	27	36	27	0	0	9	0	70	0	11
2011	Region - National Capital Region	50	33	8	5	1	2	0	86	6	256

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	29	25	16	0	0	0	59	16	24
2017	Region - National Capital Region	45	31	11	6	4	2	1	79	10	301
2014	Region - Quebec (excluding National Capital Region)	30	30	30	10	0	0	0	60	10	10
2014	Region - Ontario (excluding National Capital Region)	47	37	0	11	0	5	0	89	11	19
2014	Region - National Capital Region	49	31	9	6	5	0	0	80	11	283
2011	Region - Quebec (excluding National Capital Region)	40	20	7	20	0	13	0	69	23	15
2011	Region - Ontario (excluding National Capital Region)	43	38	12	5	2	0	0	81	7	42
2011	Region - British Columbia, Yukon	45	27	18	0	0	9	0	80	0	11
2011	Region - National Capital Region	43	31	13	7	3	2	1	77	11	256
2008	Region - Ontario (excluding National Capital Region)	47	30	10	7	3	3	0	79	10	30
2008	Region - National Capital Region	39	35	9	9	5	2	1	77	14	236

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	33	50	12	0	0	0	4	87	0	24
2017	Region - National Capital Region	46	37	11	3	1	1	0	84	4	299
2014	Region - Quebec (excluding National Capital Region)	30	40	20	10	0	0	0	70	10	10
2014	Region - Ontario (excluding National Capital Region)	11	63	11	5	0	11	0	82	6	19
2014	Region - National Capital Region	37	37	11	7	3	4	1	78	11	283
2011	Region - Quebec (excluding National Capital Region)	27	20	20	20	7	7	0	50	29	15
2011	Region - Ontario (excluding National Capital Region)	29	33	19	7	5	7	0	67	13	42
2011	Region - British Columbia, Yukon	27	36	27	0	0	9	0	70	0	11
2011	Region - National Capital Region	34	37	17	5	3	5	0	74	8	256

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	21	21	16	17	13	4	8	48	33	24
2017	Region - National Capital Region	21	21	13	17	18	7	3	47	39	300
2014	Region - Quebec (excluding National Capital Region)	20	10	20	20	10	10	10	38	38	10
2014	Region - Ontario (excluding National Capital Region)	21	11	11	32	16	11	0	35	53	19
2014	Region - National Capital Region	19	19	14	17	16	10	4	45	38	283
2011	Region - Quebec (excluding National Capital Region)	7	20	27	7	7	20	13	40	20	15
2011	Region - Ontario (excluding National Capital Region)	14	24	17	24	10	7	5	43	38	42
2011	Region - British Columbia, Yukon	9	18	36	9	18	9	0	30	30	11
2011	Region - National Capital Region	12	20	17	13	18	11	9	40	39	255

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	59	29	4	0	0	4	4	96	0	24
2017	Region - National Capital Region	65	23	5	3	2	1	0	89	6	302
2014	Region - Quebec (excluding National Capital Region)	90	0	0	10	0	0	0	90	10	10
2014	Region - Ontario (excluding National Capital Region)	58	26	5	5	0	5	0	89	6	19
2014	Region - National Capital Region	65	22	4	7	2	0	1	87	9	282

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	79	17	0	0	0	0	4	100	0	24
2017	Region - National Capital Region	77	16	3	1	1	1	1	95	2	302
2014	Region - Quebec (excluding National Capital Region)	70	20	10	0	0	0	0	90	0	10
2014	Region - Ontario (excluding National Capital Region)	74	16	5	0	5	0	0	89	5	19
2014	Region - National Capital Region	78	15	3	3	0	1	0	94	3	282
2011	Region - Quebec (excluding National Capital Region)	53	20	7	7	7	7	0	79	14	15
2011	Region - Ontario (excluding National Capital Region)	79	12	0	2	2	0	5	95	5	42
2011	Region - British Columbia, Yukon	64	18	9	0	0	0	9	90	0	11
2011	Region - National Capital Region	66	20	7	3	0	2	2	90	3	256
2008	Region - Ontario (excluding National Capital Region)	67	20	7	7	0	0	0	87	7	30
2008	Region - National Capital Region	63	19	8	3	3	1	3	85	6	236

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	29	16	4	17	4	0	61	22	24
2017	Region - National Capital Region	42	35	9	8	5	0	0	78	13	300
2014	Region - Quebec (excluding National Capital Region)	0	50	30	20	0	0	0	50	20	10
2014	Region - Ontario (excluding National Capital Region)	21	42	11	11	16	0	0	63	26	19
2014	Region - National Capital Region	40	33	11	11	5	1	0	73	16	283
2011	Region - Quebec (excluding National Capital Region)	27	33	27	7	7	0	0	60	13	15
2011	Region - Ontario (excluding National Capital Region)	33	29	14	17	7	0	0	62	24	42
2011	Region - British Columbia, Yukon	18	36	9	18	18	0	0	55	36	11
2011	Region - National Capital Region	30	36	13	10	8	2	1	68	18	255
2008	Region - Ontario (excluding National Capital Region)	30	33	7	13	13	0	3	66	28	30
2008	Region - National Capital Region	19	37	14	18	10	2	0	58	29	236

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	46	8	8	21	4	0	61	31	24
2017	Region - National Capital Region	23	28	13	17	15	2	2	53	34	302
2014	Region - Quebec (excluding National Capital Region)	10	10	20	20	30	0	10	22	56	10
2014	Region - Ontario (excluding National Capital Region)	26	26	5	21	16	5	0	56	39	19
2014	Region - National Capital Region	24	23	15	20	16	2	1	48	37	283
2011	Region - Quebec (excluding National Capital Region)	0	40	13	27	20	0	0	40	47	15
2011	Region - Ontario (excluding National Capital Region)	24	29	12	26	10	0	0	52	36	42
2011	Region - British Columbia, Yukon	9	27	27	36	0	0	0	36	36	11
2011	Region - National Capital Region	19	23	17	19	18	2	2	44	38	256
2008	Region - Ontario (excluding National Capital Region)	14	34	21	17	10	3	0	50	29	29
2008	Region - National Capital Region	6	31	16	20	24	1	2	38	45	236

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	21	50	13	13	4	0	0	71	17	24
2017	Region - National Capital Region	34	41	15	6	1	2	1	77	8	301

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	38	38	17	0	0	4	4	82	0	24
2017	Region - National Capital Region	53	33	8	3	2	1	0	87	5	300
2014	Region - Quebec (excluding National Capital Region)	50	30	0	20	0	0	0	80	20	10
2014	Region - Ontario (excluding National Capital Region)	47	42	11	0	0	0	0	89	0	19
2014	Region - National Capital Region	59	29	6	2	1	3	0	91	3	283

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	42	42	12	4	0	0	84	4	24
2017	Region - National Capital Region	52	35	8	2	2	1	88	3	302
2014	Region - Quebec (excluding National Capital Region)	50	50	0	0	0	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	47	47	0	0	0	5	100	0	19
2014	Region - National Capital Region	57	33	6	3	1	1	91	4	283
2011	Region - Quebec (excluding National Capital Region)	47	33	20	0	0	0	80	0	15
2011	Region - Ontario (excluding National Capital Region)	49	39	7	5	0	0	88	5	41
2011	Region - British Columbia, Yukon	27	45	18	9	0	0	73	9	11
2011	Region - National Capital Region	45	38	11	4	2	1	84	6	255

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	54	33	8	4	0	0	87	4	24
2017	Region - National Capital Region	62	27	7	2	2	0	89	4	302
2014	Region - Ontario (excluding National Capital Region)	53	37	0	5	0	5	94	6	19
2014	Region - National Capital Region	64	29	4	1	1	0	94	2	283
2011	Region - Quebec (excluding National Capital Region)	60	33	7	0	0	0	93	0	15
2011	Region - Ontario (excluding National Capital Region)	64	19	7	10	0	0	83	10	42
2011	Region - British Columbia, Yukon	45	45	9	0	0	0	91	0	11
2011	Region - National Capital Region	55	33	7	3	2	0	88	5	254
2008	Region - Ontario (excluding National Capital Region)	50	30	7	13	0	0	80	13	30
2008	Region - National Capital Region	50	34	7	6	3	0	84	9	235

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	33	41	13	0	13	0	75	13	24
2017	Region - National Capital Region	54	27	11	6	2	1	82	8	302
2014	Region - Quebec (excluding National Capital Region)	50	30	10	10	0	0	80	10	10
2014	Region - Ontario (excluding National Capital Region)	32	26	16	11	16	0	58	26	19
2014	Region - National Capital Region	49	30	12	6	2	0	80	8	283
2011	Region - Quebec (excluding National Capital Region)	40	27	20	7	7	0	67	13	15
2011	Region - Ontario (excluding National Capital Region)	43	36	14	7	0	0	79	7	42
2011	Region - British Columbia, Yukon	18	9	36	27	0	9	30	30	11
2011	Region - National Capital Region	41	31	13	10	5	0	72	15	256

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	38	33	13	8	8	0	71	17	24
2017	Region - National Capital Region	54	28	12	4	2	0	82	6	302
2014	Region - Quebec (excluding National Capital Region)	50	30	10	10	0	0	80	10	10
2014	Region - Ontario (excluding National Capital Region)	37	32	11	16	5	0	68	21	19
2014	Region - National Capital Region	49	33	9	7	1	1	82	9	283
2011	Region - Quebec (excluding National Capital Region)	40	33	13	13	0	0	73	13	15
2011	Region - Ontario (excluding National Capital Region)	40	40	7	12	0	0	81	12	42
2011	Region - British Columbia, Yukon	9	18	55	18	0	0	27	18	11
2011	Region - National Capital Region	42	35	11	9	4	0	77	13	256
2008	Region - Ontario (excluding National Capital Region)	43	27	10	10	10	0	70	20	30
2008	Region - National Capital Region	36	40	11	8	5	0	77	13	235

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	29	13	13	17	0	0	58	29	24
2017	Region - National Capital Region	48	23	15	7	4	2	1	73	12	301
2014	Region - Quebec (excluding National Capital Region)	40	0	30	30	0	0	0	40	30	10
2014	Region - Ontario (excluding National Capital Region)	32	16	11	26	16	0	0	47	42	19
2014	Region - National Capital Region	41	25	13	11	7	3	0	68	18	283
2011	Region - Quebec (excluding National Capital Region)	27	33	20	7	7	7	0	64	14	15
2011	Region - Ontario (excluding National Capital Region)	40	24	19	10	2	2	2	68	13	42
2011	Region - British Columbia, Yukon	18	18	27	18	9	0	9	40	30	11
2011	Region - National Capital Region	34	28	13	13	10	3	0	63	23	256
2008	Region - Ontario (excluding National Capital Region)	47	23	3	13	10	3	0	72	24	30
2008	Region - National Capital Region	32	23	16	16	9	3	1	57	27	236

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	38	33	24
2017	Region - National Capital Region	26	38	36	302
2014	Region - Quebec (excluding National Capital Region)	20	20	60	10
2014	Region - Ontario (excluding National Capital Region)	32	42	26	19
2014	Region - National Capital Region	28	38	34	283
2011	Region - Quebec (excluding National Capital Region)	40	27	33	15
2011	Region - Ontario (excluding National Capital Region)	17	40	43	42
2011	Region - British Columbia, Yukon	18	36	45	11
2011	Region - National Capital Region	32	35	34	256

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Region - National Capital Region	9	26	39	8	10	9	77
2014	Region - National Capital Region	10	20	48	22	9999	0	79
2011	Region - National Capital Region	11	15	51	5	9999	19	81

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Region - National Capital Region	11	89	300
2014	Region - Ontario (excluding National Capital Region)	28	72	18
2014	Region - National Capital Region	12	88	283

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	53	32
2014	Region - National Capital Region	37	35

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	72	32
2014	Region - National Capital Region	71	35

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32
2014	Region - National Capital Region	0	35

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32
2014	Region - National Capital Region	0	35

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	38	32
2014	Region - National Capital Region	26	35

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	38	32
2014	Region - National Capital Region	51	35

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	47	32
2014	Region - National Capital Region	46	35

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	34	32
2014	Region - National Capital Region	51	35

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	44	32
2014	Region - National Capital Region	37	35

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	44	32
2014	Region - National Capital Region	54	35

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	31	32
2014	Region - National Capital Region	34	35

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32
2014	Region - National Capital Region	0	35

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	16	32

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	16	32
2014	Region - National Capital Region	0	35

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	44	32
2014	Region - National Capital Region	49	35

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	59	32
2014	Region - National Capital Region	57	35

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	31	32
2014	Region - National Capital Region	34	35

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32
2014	Region - National Capital Region	0	35

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	31	32
2014	Region - National Capital Region	23	35

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	44	32
2014	Region - National Capital Region	48	33

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	50	32
2014	Region - National Capital Region	52	33

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32
2014	Region - National Capital Region	0	33

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	66	32
2014	Region - National Capital Region	52	33

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	32

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	16	32

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Region - National Capital Region	100	0	32

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	25	17	21	8	4	13	12	56	17	24
2017	Region - National Capital Region	19	17	17	6	7	25	10	55	19	302
2014	Region - Quebec (excluding National Capital Region)	20	10	0	10	0	60	0	75	25	10
2014	Region - Ontario (excluding National Capital Region)	11	11	16	21	11	21	11	31	46	19
2014	Region - National Capital Region	27	13	14	5	5	27	9	62	16	283

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	42	13	25	8	4	4	4	59	14	24
2017	Region - National Capital Region	35	30	15	6	5	9	1	72	12	302
2014	Region - Quebec (excluding National Capital Region)	40	40	0	0	0	20	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	26	26	16	11	11	11	0	59	24	19
2014	Region - National Capital Region	40	29	12	5	2	11	1	78	8	283
2011	Region - Quebec (excluding National Capital Region)	33	20	33	7	0	7	0	57	7	15
2011	Region - Ontario (excluding National Capital Region)	48	19	26	2	0	5	0	70	3	42
2011	Region - British Columbia, Yukon	36	55	0	0	0	9	0	100	0	11
2011	Region - National Capital Region	34	34	17	2	3	10	0	76	6	254

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	4	17	8	0	0	13	58	71	0	24
2017	Region - National Capital Region	6	12	4	3	2	4	70	68	18	302
2014	Region - Quebec (excluding National Capital Region)	0	0	0	0	0	0	100	0	0	10
2014	Region - Ontario (excluding National Capital Region)	0	0	5	11	5	16	63	0	75	19
2014	Region - National Capital Region	4	6	5	2	1	3	78	54	19	283
2011	Region - Quebec (excluding National Capital Region)	0	7	0	0	0	0	93	100	0	14
2011	Region - Ontario (excluding National Capital Region)	5	5	7	0	5	5	74	44	22	42
2011	Region - British Columbia, Yukon	0	30	0	0	0	10	60	100	0	10
2011	Region - National Capital Region	4	9	6	2	2	5	72	57	17	256
2008	Region - Ontario (excluding National Capital Region)	17	20	0	3	3	13	43	85	15	30
2008	Region - National Capital Region	3	11	5	6	2	6	67	52	29	236

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	4	13	4	4	0	13	62	67	17	24
2017	Region - National Capital Region	4	3	5	0	2	9	78	47	15	301
2014	Region - Quebec (excluding National Capital Region)	0	0	0	0	0	0	100	0	0	10
2014	Region - Ontario (excluding National Capital Region)	0	0	5	0	5	0	89	0	50	19
2014	Region - National Capital Region	1	2	4	0	0	4	88	43	9	283
2011	Region - Quebec (excluding National Capital Region)	0	0	0	0	0	0	100	0	0	14
2011	Region - Ontario (excluding National Capital Region)	0	2	2	0	0	2	93	50	0	41
2011	Region - British Columbia, Yukon	0	0	10	0	0	10	80	0	0	10
2011	Region - National Capital Region	2	3	4	0	1	5	84	46	12	256

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	17	4	0	0	8	58	88	0	24
2017	Region - National Capital Region	10	6	6	1	1	7	71	68	7	301
2014	Region - Quebec (excluding National Capital Region)	0	0	0	0	0	0	100	0	0	10
2014	Region - Ontario (excluding National Capital Region)	5	0	5	0	0	16	74	50	0	19
2014	Region - National Capital Region	6	5	4	0	0	5	80	71	2	283
2011	Region - Quebec (excluding National Capital Region)	0	7	0	0	0	0	93	100	0	14
2011	Region - Ontario (excluding National Capital Region)	7	2	5	0	2	2	81	57	14	42
2011	Region - British Columbia, Yukon	10	0	10	0	0	10	70	50	0	10
2011	Region - National Capital Region	5	6	4	0	1	8	75	68	7	256
2008	Region - Ontario (excluding National Capital Region)	13	20	7	0	0	17	43	83	0	30
2008	Region - National Capital Region	6	8	7	3	1	8	67	59	14	236

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	13	4	4	0	8	58	75	13	24
2017	Region - National Capital Region	9	6	5	1	1	7	71	69	6	299
2014	Region - Quebec (excluding National Capital Region)	0	0	0	0	0	0	100	0	0	10
2014	Region - Ontario (excluding National Capital Region)	5	0	5	0	0	16	74	50	0	19
2014	Region - National Capital Region	6	5	4	0	0	6	79	72	2	282
2011	Region - Quebec (excluding National Capital Region)	0	7	0	0	0	0	93	100	0	14
2011	Region - Ontario (excluding National Capital Region)	7	5	2	0	0	5	81	83	0	42
2011	Region - British Columbia, Yukon	0	10	10	0	0	10	70	50	0	10
2011	Region - National Capital Region	4	6	5	0	1	9	75	66	5	256
2008	Region - Ontario (excluding National Capital Region)	13	23	3	0	0	7	53	92	0	30
2008	Region - National Capital Region	13	11	9	2	1	4	61	66	8	235

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	0	100	23
2017	Region - National Capital Region	7	93	301
2014	Region - Quebec (excluding National Capital Region)	0	100	10
2014	Region - National Capital Region	4	96	282

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	30	20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	85	20
2014	Region - National Capital Region	100	10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	40	20

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	55	20

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	25	20

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	25	20

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	65	20
2014	Region - National Capital Region	60	10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	45	20
2014	Region - National Capital Region	0	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	60	20
2014	Region - National Capital Region	50	10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20
2014	Region - National Capital Region	0	10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	70	20
2014	Region - National Capital Region	80	10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	0	20

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Region - National Capital Region	100	0	20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	21	17	17	4	0	25	16	64	7	24
2017	Region - National Capital Region	20	16	17	1	3	33	10	63	8	302
2014	Region - Quebec (excluding National Capital Region)	30	10	0	0	0	60	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	11	0	26	5	0	47	11	25	13	19
2014	Region - National Capital Region	25	15	11	1	2	39	8	74	5	283

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	46	29	8	4	0	8	4	86	5	24
2017	Region - National Capital Region	40	30	13	2	3	9	3	79	6	302
2014	Region - Quebec (excluding National Capital Region)	50	20	0	0	0	30	0	100	0	10
2014	Region - Ontario (excluding National Capital Region)	37	26	16	0	0	21	0	80	0	19
2014	Region - National Capital Region	42	29	10	1	2	14	2	84	4	283
2011	Region - Quebec (excluding National Capital Region)	57	14	21	0	0	7	0	77	0	14
2011	Region - Ontario (excluding National Capital Region)	52	31	7	2	0	7	0	90	3	42
2011	Region - British Columbia, Yukon	27	55	0	0	0	18	0	100	0	11
2011	Region - National Capital Region	40	31	15	2	1	10	0	80	3	255

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	29	33	13	4	13	4	4	68	18	24
2017	Region - National Capital Region	47	28	11	6	5	0	3	78	11	301

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	21	33	13	13	17	4	0	56	31	24
2017	Region - National Capital Region	25	33	28	9	4	0	2	58	13	301

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	37	25	13	4	13	4	4	68	18	24
2017	Region - National Capital Region	37	32	20	6	2	0	2	71	9	300

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	16	29	17	8	25	4	0	48	35	24
2017	Region - National Capital Region	27	34	21	10	5	1	2	63	15	302

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	46	33	4	4	4	4	4	86	9	24
2017	Region - National Capital Region	61	22	8	2	1	0	6	89	3	300

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	43	22	17	4	9	0	4	68	14	23
2017	Region - National Capital Region	46	29	15	6	4	0	1	75	10	302

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	13	35	17	9	13	0	13	55	25	23
2017	Region - National Capital Region	37	33	18	8	3	0	2	71	10	302

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	22	35	4	17	17	0	4	59	36	23
2017	Region - National Capital Region	35	33	16	9	5	0	2	69	14	300

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	30	22	17	9	13	0	9	57	24	23
2017	Region - National Capital Region	43	29	13	8	5	0	2	73	14	302

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	30	35	13	9	9	0	4	68	18	23
2017	Region - National Capital Region	45	30	14	5	3	0	3	78	8	300

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	79	8	0	0	0	0	13	100	0	24
2017	Region - National Capital Region	69	19	8	2	1	0	2	89	4	302

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	79	8	4	0	4	0	4	91	4	24
2017	Region - National Capital Region	76	12	6	2	2	1	1	89	4	301

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	62	17	8	4	4	0	4	83	9	24
2017	Region - National Capital Region	54	30	10	3	2	0	1	86	4	302

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	62	8	4	17	4	0	4	74	22	24
2017	Region - National Capital Region	62	18	10	5	4	0	1	81	9	302

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	54	4	0	13	0	0	29	82	18	24
2017	Region - National Capital Region	56	15	3	2	1	0	23	92	3	302

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	75	0	13	0	4	0	8	82	5	24
2017	Region - National Capital Region	80	10	3	1	1	0	6	95	2	301

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	71	8	13	0	0	4	4	86	0	24
2017	Region - National Capital Region	70	18	4	3	3	0	3	90	5	302

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	42	33	16	4	0	0	4	79	4	24
2017	Region - National Capital Region	51	28	14	4	2	0	1	80	6	302

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	12	33	38	13	4	0	0	46	17	24
2017	Region - National Capital Region	15	43	33	6	2	0	1	59	8	302

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	4	25	33	25	8	0	4	35	31	24
2017	Region - National Capital Region	3	11	39	31	15	0	0	47	15	302

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	25	46	8	13	0	8	0	77	14	24
2017	Region - National Capital Region	27	49	13	7	3	0	0	77	10	302

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	4	54	13	8	13	8	0	64	23	24
2017	Region - National Capital Region	27	45	14	9	3	1	0	73	12	302

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	0	100	24
2017	Region - National Capital Region	16	84	301
2014	Region - National Capital Region	12	88	283

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Region - National Capital Region	87	13	46
2014	Region - National Capital Region	73	27	33

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - National Capital Region	54	36	2	5	0	0	2	92	5	40
2014	Region - National Capital Region	67	25	4	4	0	0	0	92	4	24

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - Ontario (excluding National Capital Region)	59	13	12	4	0	13	0	67	33	24
2017	Region - National Capital Region	55	24	9	5	4	3	1	57	43	302

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	22	124

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	17	124

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	10	124

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	33	124

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	4	124

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Region - National Capital Region	49	124

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Region - National Capital Region	19	58	12	1	4	6	123

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - National Capital Region	49	23	7	6	4	0	10	81	11	126

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Region - National Capital Region	9	6	9	5	17	5	50	33	48	126

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 111.1. Region of work (variable derived from question 111)

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me