2017 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 42 0 5 11 0 0 84 16 19
2017 Language of service - Both English and French 53 41 2 2 2 0 2 95 3 62
2014 Language of service - English only 8 54 0 23 15 0 0 62 38 13
2014 Language of service - Both English and French 46 44 3 3 3 0 0 90 7 61
2011 Language of service - English only 17 33 8 33 8 0 0 50 42 24
2011 Language of service - Both English and French 43 42 0 11 4 0 0 85 15 53
2008 Language of service - English only 37 53 0 5 5 0 0 89 11 19
2008 Language of service - Both English and French 49 35 6 6 4 0 0 84 10 49

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 84 16 0 0 0 0 0 100 0 19
2017 Language of service - Both English and French 75 16 2 7 0 0 0 91 7 62
2014 Language of service - English only 92 0 0 0 0 8 0 100 0 13
2014 Language of service - Both English and French 69 21 8 2 0 0 0 90 2 61
2011 Language of service - English only 83 13 0 0 4 0 0 96 4 24
2011 Language of service - Both English and French 58 25 4 9 4 0 0 83 13 53
2008 Language of service - English only 79 21 0 0 0 0 0 100 0 19
2008 Language of service - Both English and French 59 14 6 12 8 0 0 73 20 49

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 89 11 0 0 0 0 0 100 0 19
2017 Language of service - Both English and French 63 21 6 9 2 0 0 83 10 62
2014 Language of service - English only 92 8 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 61 21 7 7 5 0 0 82 11 61
2011 Language of service - English only 88 13 0 0 0 0 0 100 0 24
2011 Language of service - Both English and French 49 26 9 11 2 2 0 77 13 53
2008 Language of service - English only 89 11 0 0 0 0 0 100 0 19
2008 Language of service - Both English and French 47 16 18 6 12 0 0 63 18 49

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 26 0 11 5 0 0 84 16 19
2017 Language of service - Both English and French 59 29 6 3 2 0 0 89 5 62
2014 Language of service - English only 54 38 0 0 8 0 0 92 8 13
2014 Language of service - Both English and French 56 23 11 7 3 0 0 79 10 61
2011 Language of service - English only 71 13 13 4 0 0 0 83 4 24
2011 Language of service - Both English and French 49 38 4 6 4 0 0 87 9 53

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 26 11 11 11 0 0 68 21 19
2017 Language of service - Both English and French 56 28 3 6 5 0 2 85 11 62
2014 Language of service - English only 31 23 15 31 0 0 0 54 31 13
2014 Language of service - Both English and French 38 36 8 11 7 0 0 74 18 61
2011 Language of service - English only 21 46 8 17 8 0 0 67 25 24
2011 Language of service - Both English and French 32 38 9 15 4 0 2 71 19 53
2008 Language of service - English only 21 32 5 26 16 0 0 53 42 19
2008 Language of service - Both English and French 22 37 14 14 12 0 0 59 27 49

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 58 0 5 0 0 0 95 5 19
2017 Language of service - Both English and French 67 25 5 3 0 0 0 92 3 62
2014 Language of service - English only 54 38 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 39 44 13 2 2 0 0 84 3 61
2011 Language of service - English only 38 25 25 13 0 0 0 63 13 24
2011 Language of service - Both English and French 55 30 8 6 2 0 0 85 8 53
2008 Language of service - English only 53 37 5 5 0 0 0 89 5 19
2008 Language of service - Both English and French 47 37 4 12 0 0 0 84 12 49

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 58 0 0 0 0 0 100 0 19
2017 Language of service - Both English and French 61 31 6 2 0 0 0 92 2 62
2014 Language of service - English only 62 38 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 43 34 16 5 2 0 0 77 7 61
2011 Language of service - English only 25 42 25 8 0 0 0 67 8 24
2011 Language of service - Both English and French 51 30 8 8 4 0 0 81 11 53
2008 Language of service - English only 42 42 11 5 0 0 0 84 5 19
2008 Language of service - Both English and French 43 43 6 4 4 0 0 86 8 49

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 37 11 5 0 0 0 84 5 19
2017 Language of service - Both English and French 74 18 5 2 0 2 0 93 2 62
2014 Language of service - English only 46 31 8 8 8 0 0 77 15 13
2014 Language of service - Both English and French 52 39 7 2 0 0 0 92 2 61

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 37 11 11 5 0 0 74 16 19
2017 Language of service - Both English and French 67 23 3 6 0 0 0 90 6 62
2014 Language of service - English only 46 0 38 8 8 0 0 46 15 13
2014 Language of service - Both English and French 44 31 16 7 2 0 0 75 8 61
2011 Language of service - English only 54 29 4 4 8 0 0 83 13 24
2011 Language of service - Both English and French 40 34 15 9 0 0 2 75 10 53

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 16 11 26 21 0 11 35 53 19
2017 Language of service - Both English and French 46 21 5 9 3 3 13 80 14 62
2014 Language of service - English only 31 46 0 8 8 0 8 83 17 13
2014 Language of service - Both English and French 34 23 15 5 8 0 15 67 15 61
2011 Language of service - English only 25 33 21 8 13 0 0 58 21 24
2011 Language of service - Both English and French 30 28 8 21 4 0 9 65 27 53
2008 Language of service - English only 16 26 21 0 11 5 21 57 14 19
2008 Language of service - Both English and French 37 27 8 8 8 0 12 72 19 49

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 42 11 5 5 0 0 79 11 19
2017 Language of service - Both English and French 58 29 10 3 0 0 0 87 3 62
2014 Language of service - English only 46 46 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 30 52 11 7 0 0 0 82 7 61
2011 Language of service - English only 33 21 25 21 0 0 0 54 21 24
2011 Language of service - Both English and French 30 36 13 15 6 0 0 66 21 53
2008 Language of service - English only 37 32 16 11 5 0 0 68 16 19
2008 Language of service - Both English and French 42 29 17 10 2 0 0 71 13 48

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 42 0 11 16 0 0 74 26 19
2017 Language of service - Both English and French 50 38 6 2 4 0 0 88 5 62
2014 Language of service - English only 38 38 8 0 15 0 0 77 15 13
2014 Language of service - Both English and French 36 34 10 15 5 0 0 70 20 61
2011 Language of service - English only 25 33 17 17 8 0 0 58 25 24
2011 Language of service - Both English and French 23 36 13 19 9 0 0 58 28 53

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 58 5 5 5 0 0 84 11 19
2017 Language of service - Both English and French 58 29 4 10 0 0 0 87 10 62

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 26 11 0 5 0 0 84 5 19
2017 Language of service - Both English and French 64 33 0 2 2 0 0 97 3 62
2014 Language of service - English only 46 54 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 52 36 10 2 0 0 0 89 2 61
2011 Language of service - English only 46 38 8 8 0 0 0 83 8 24
2011 Language of service - Both English and French 38 43 9 8 2 0 0 81 9 53
2008 Language of service - English only 72 6 11 6 6 0 0 78 11 18
2008 Language of service - Both English and French 49 33 10 6 2 0 0 82 8 49

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 32 11 11 5 0 0 74 16 19
2017 Language of service - Both English and French 51 27 8 9 5 0 0 79 13 62

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 26 5 11 0 0 0 84 11 19
2017 Language of service - Both English and French 72 20 5 3 0 0 0 92 3 62
2014 Language of service - English only 77 23 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 59 39 2 0 0 0 0 98 0 61
2011 Language of service - English only 38 42 13 8 0 0 0 79 8 24
2011 Language of service - Both English and French 57 32 8 2 2 0 0 89 4 53

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 37 5 16 5 0 0 74 21 19
2017 Language of service - Both English and French 51 32 10 5 2 0 0 83 7 62
2014 Language of service - English only 54 38 0 8 0 0 0 92 8 13
2014 Language of service - Both English and French 33 51 11 2 3 0 0 84 5 61
2011 Language of service - English only 17 38 29 13 4 0 0 54 17 24
2011 Language of service - Both English and French 26 43 8 11 8 2 2 73 20 53

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 42 11 5 5 0 0 79 11 19
2017 Language of service - Both English and French 53 30 13 2 2 0 0 83 3 62
2014 Language of service - English only 69 23 0 8 0 0 0 92 8 13
2014 Language of service - Both English and French 39 41 11 5 3 0 0 80 8 61

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 16 16 5 11 0 0 68 16 19
2017 Language of service - Both English and French 56 31 8 3 2 0 0 87 5 62
2014 Language of service - English only 54 38 0 0 8 0 0 92 8 13
2014 Language of service - Both English and French 50 33 8 7 2 0 0 83 8 60
2011 Language of service - English only 42 29 21 8 0 0 0 71 8 24
2011 Language of service - Both English and French 36 40 15 8 2 0 0 75 9 53

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 37 5 5 5 0 0 84 11 19
2017 Language of service - Both English and French 66 24 7 3 0 0 0 90 3 62
2014 Language of service - English only 46 38 15 0 0 0 0 85 0 13
2014 Language of service - Both English and French 33 46 13 7 2 0 0 79 8 61
2011 Language of service - English only 46 17 25 13 0 0 0 63 13 24
2011 Language of service - Both English and French 32 47 9 9 2 0 0 79 11 53
2008 Language of service - English only 53 32 5 5 5 0 0 84 11 19
2008 Language of service - Both English and French 47 27 16 8 2 0 0 73 10 49

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 16 32 5 5 0 0 58 11 19
2017 Language of service - Both English and French 40 46 10 2 2 0 2 87 3 62
2014 Language of service - English only 15 38 15 23 8 0 0 54 31 13
2014 Language of service - Both English and French 38 38 15 8 2 0 0 75 10 61
2011 Language of service - English only 25 38 25 8 4 0 0 63 13 24
2011 Language of service - Both English and French 38 30 23 6 4 0 0 68 9 53
2008 Language of service - English only 32 37 16 16 0 0 0 68 16 19
2008 Language of service - Both English and French 35 37 16 8 2 0 2 73 10 49

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 16 47 21 0 0 0 21 32 19
2017 Language of service - Both English and French 6 13 39 19 16 0 6 38 21 62
2014 Language of service - English only 23 8 46 8 15 0 0 23 31 13
2014 Language of service - Both English and French 2 22 43 23 10 0 0 33 23 60
2011 Language of service - English only 8 25 54 13 0 0 0 13 33 24
2011 Language of service - Both English and French 2 40 30 19 6 2 2 25 43 53
2008 Language of service - English only 11 42 26 5 11 0 5 17 56 19
2008 Language of service - Both English and French 10 27 33 20 6 0 4 28 38 49

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 17 28 22 22 0 0 44 28 18
2017 Language of service - Both English and French 10 11 12 32 22 3 10 63 24 62
2014 Language of service - English only 8 8 31 15 38 0 0 54 15 13
2014 Language of service - Both English and French 3 11 23 31 25 2 5 60 16 61
2011 Language of service - English only 4 17 25 29 21 4 0 52 22 24
2011 Language of service - Both English and French 11 13 32 28 9 2 4 40 26 53
2008 Language of service - English only 6 22 39 17 6 6 6 25 31 18
2008 Language of service - Both English and French 12 29 33 12 12 0 2 25 42 49

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 17 39 22 11 0 0 33 28 18
2017 Language of service - Both English and French 5 14 29 21 22 3 5 47 21 62
2014 Language of service - English only 8 0 38 23 31 0 0 54 8 13
2014 Language of service - Both English and French 5 20 44 13 18 0 0 31 25 61
2011 Language of service - English only 17 21 29 8 25 0 0 33 38 24
2011 Language of service - Both English and French 6 19 34 26 9 2 4 38 26 53
2008 Language of service - English only 32 32 26 11 0 0 0 11 63 19
2008 Language of service - Both English and French 10 33 20 22 12 2 0 35 44 49

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 6 17 39 28 0 0 67 17 18
2017 Language of service - Both English and French 6 3 17 42 26 0 6 72 10 62
2014 Language of service - English only 8 0 54 15 23 0 0 38 8 13
2014 Language of service - Both English and French 0 8 34 48 10 0 0 57 8 61
2011 Language of service - English only 0 29 38 17 13 0 4 30 30 24
2011 Language of service - Both English and French 6 19 28 28 17 2 0 46 25 53
2008 Language of service - English only 16 16 42 21 0 0 5 22 33 19
2008 Language of service - Both English and French 2 25 29 25 15 2 2 41 28 48

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 6 39 22 11 6 0 35 24 18
2017 Language of service - Both English and French 10 18 26 19 21 2 5 43 29 62
2014 Language of service - English only 15 15 46 15 8 0 0 23 31 13
2014 Language of service - Both English and French 10 18 31 23 15 2 2 39 29 61
2011 Language of service - English only 17 50 25 0 8 0 0 8 67 24
2011 Language of service - Both English and French 9 23 28 23 11 0 6 36 34 53
2008 Language of service - English only 16 42 32 5 5 0 0 11 58 19
2008 Language of service - Both English and French 10 27 22 18 18 0 4 38 38 49

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 6 17 22 33 0 0 56 28 18
2017 Language of service - Both English and French 5 13 21 21 30 3 6 57 20 62
2014 Language of service - English only 8 23 23 38 8 0 0 46 31 13
2014 Language of service - Both English and French 2 10 16 30 34 3 5 70 13 61
2011 Language of service - English only 4 8 17 46 21 4 0 70 13 24
2011 Language of service - Both English and French 8 15 26 23 17 6 6 45 26 53
2008 Language of service - English only 5 16 21 42 11 0 5 56 22 19
2008 Language of service - Both English and French 4 27 31 24 12 0 2 38 31 49

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 6 33 33 11 0 0 44 22 18
2017 Language of service - Both English and French 5 5 26 35 18 3 8 60 11 62
2014 Language of service - English only 15 15 46 23 0 0 0 23 31 13
2014 Language of service - Both English and French 7 15 36 31 11 0 0 43 21 61
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 16 0 5 0 0 0 95 5 19
2017 Language of service - Both English and French 72 15 6 3 2 0 2 89 5 62
2014 Language of service - English only 85 8 0 0 0 8 0 100 0 13
2014 Language of service - Both English and French 70 13 8 8 0 0 0 84 8 61
2011 Language of service - English only 75 21 0 0 0 0 4 100 0 24
2011 Language of service - Both English and French 55 28 6 9 2 0 0 83 11 53
2008 Language of service - English only 79 5 5 0 0 0 11 94 0 19
2008 Language of service - Both English and French 55 22 8 8 6 0 0 78 14 49

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 26 16 0 21 0 5 61 22 19
2017 Language of service - Both English and French 43 26 12 6 6 0 6 74 14 62
2014 Language of service - English only 23 31 23 15 8 0 0 54 23 13
2014 Language of service - Both English and French 26 39 18 11 0 0 5 69 12 61

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 32 5 11 16 0 0 68 26 19
2017 Language of service - Both English and French 63 24 3 5 5 0 0 87 10 62
2014 Language of service - English only 46 31 8 15 0 0 0 77 15 13
2014 Language of service - Both English and French 43 36 13 7 2 0 0 79 8 61

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 26 5 16 21 0 0 58 37 19
2017 Language of service - Both English and French 54 34 5 5 0 0 2 90 5 62
2014 Language of service - English only 38 46 8 8 0 0 0 85 8 13
2014 Language of service - Both English and French 39 46 2 8 3 2 0 87 12 61
2011 Language of service - English only 25 46 17 13 0 0 0 71 13 24
2011 Language of service - Both English and French 42 32 9 9 8 0 0 74 17 53
2008 Language of service - English only 37 32 16 5 5 0 5 72 11 19
2008 Language of service - Both English and French 47 33 6 8 6 0 0 80 14 49

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 26 21 5 16 5 0 56 22 19
2017 Language of service - Both English and French 48 30 6 7 5 2 2 81 12 62
2014 Language of service - English only 38 38 8 0 8 8 0 83 8 13
2014 Language of service - Both English and French 26 33 18 10 5 7 2 64 16 61
2011 Language of service - English only 29 33 8 21 0 4 4 68 23 24
2011 Language of service - Both English and French 32 23 13 8 21 4 0 57 29 53
2008 Language of service - English only 42 26 16 5 0 5 5 76 6 19
2008 Language of service - Both English and French 43 27 12 6 10 2 0 71 17 49

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 26 16 16 16 16 0 44 38 19
2017 Language of service - Both English and French 24 34 8 13 8 8 5 66 25 62
2014 Language of service - English only 8 38 23 23 0 8 0 50 25 13
2014 Language of service - Both English and French 13 36 10 13 7 18 3 63 25 61

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 26 5 11 5 0 0 79 16 19
2017 Language of service - Both English and French 69 25 0 5 2 0 0 94 6 62
2014 Language of service - English only 31 54 8 8 0 0 0 85 8 13
2014 Language of service - Both English and French 43 46 5 5 2 0 0 89 7 61
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 32 11 5 11 0 0 74 16 19
2017 Language of service - Both English and French 59 29 2 10 0 0 0 88 10 62
2014 Language of service - English only 54 15 8 23 0 0 0 69 23 13
2014 Language of service - Both English and French 46 34 8 8 3 0 0 80 11 61
2011 Language of service - English only 50 29 4 17 0 0 0 79 17 24
2011 Language of service - Both English and French 36 25 15 13 11 0 0 60 25 53
2008 Language of service - English only 37 32 11 16 5 0 0 68 21 19
2008 Language of service - Both English and French 37 24 20 8 10 0 0 61 18 49

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 26 5 5 11 0 0 79 16 19
2017 Language of service - Both English and French 61 24 5 7 2 2 0 86 9 62
2014 Language of service - English only 69 15 15 0 0 0 0 85 0 13
2014 Language of service - Both English and French 48 28 11 8 3 2 0 77 12 61
2011 Language of service - English only 46 29 13 13 0 0 0 75 13 24
2011 Language of service - Both English and French 36 25 15 15 6 4 0 63 22 53
2008 Language of service - English only 42 47 5 5 0 0 0 89 5 19
2008 Language of service - Both English and French 39 22 18 12 8 0 0 61 20 49

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 32 5 5 16 0 0 74 21 19
2017 Language of service - Both English and French 64 19 8 4 3 2 0 85 7 62
2014 Language of service - English only 77 15 0 8 0 0 0 92 8 13
2014 Language of service - Both English and French 39 28 18 10 3 2 0 68 13 61
2011 Language of service - English only 58 21 8 4 8 0 0 79 13 24
2011 Language of service - Both English and French 36 25 9 15 13 0 2 62 29 53
2008 Language of service - English only 21 47 5 16 11 0 0 68 26 19
2008 Language of service - Both English and French 37 29 14 12 8 0 0 65 20 49

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 21 0 0 5 0 0 95 5 19
2017 Language of service - Both English and French 85 7 5 0 2 0 2 93 2 62
2014 Language of service - English only 92 8 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 79 18 3 0 0 0 0 97 0 61
2011 Language of service - English only 88 4 0 0 0 0 8 100 0 24
2011 Language of service - Both English and French 77 17 0 4 2 0 0 94 6 53
2008 Language of service - English only 84 0 0 0 0 0 16 100 0 19
2008 Language of service - Both English and French 61 18 14 4 2 0 0 80 6 49

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 32 11 0 0 0 5 89 0 19
2017 Language of service - Both English and French 69 20 5 2 2 0 3 92 3 62
2014 Language of service - English only 62 23 15 0 0 0 0 85 0 13
2014 Language of service - Both English and French 48 28 5 7 3 2 8 84 11 61
2011 Language of service - English only 42 33 13 4 8 0 0 75 13 24
2011 Language of service - Both English and French 45 15 17 8 11 0 4 63 20 53

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 37 11 5 5 0 0 79 11 19
2017 Language of service - Both English and French 74 20 5 0 2 0 0 94 2 62

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 32 5 5 5 0 0 84 11 19
2017 Language of service - Both English and French 67 22 5 5 0 0 0 90 5 62

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 32 11 11 11 0 0 68 21 19
2017 Language of service - Both English and French 64 19 5 9 2 2 0 85 10 62
2014 Language of service - English only 69 15 0 15 0 0 0 85 15 13
2014 Language of service - Both English and French 52 30 10 5 3 0 0 82 8 60
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 39 0 6 0 0 0 94 6 18
2014 Language of service - Both English and French 43 43 14 0 0 0 0 86 0 14

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 21 5 26 11 0 0 58 37 19
2017 Language of service - Both English and French 35 39 10 6 10 0 0 74 16 62
2014 Language of service - English only 54 31 0 15 0 0 0 85 15 13
2014 Language of service - Both English and French 36 36 11 11 2 3 0 75 14 61
2011 Language of service - English only 30 30 17 13 9 0 0 61 22 23
2011 Language of service - Both English and French 25 30 19 8 13 6 0 58 22 53

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 16 0 16 26 0 0 58 42 19
2017 Language of service - Both English and French 40 33 11 5 11 0 0 73 16 62
2014 Language of service - English only 54 23 15 8 0 0 0 77 8 13
2014 Language of service - Both English and French 33 34 13 16 2 2 0 68 18 61
2011 Language of service - English only 13 42 21 13 8 4 0 57 22 24
2011 Language of service - Both English and French 25 26 17 15 13 4 0 53 29 53
2008 Language of service - English only 11 47 16 16 5 5 0 61 22 19
2008 Language of service - Both English and French 18 33 22 10 8 6 2 56 20 49

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 32 5 11 26 0 0 58 37 19
2017 Language of service - Both English and French 35 29 19 5 10 2 0 66 15 62
2014 Language of service - English only 38 46 8 8 0 0 0 85 8 13
2014 Language of service - Both English and French 21 44 11 20 0 3 0 68 20 61
2011 Language of service - English only 9 52 13 13 9 4 0 64 23 23
2011 Language of service - Both English and French 17 35 21 17 6 4 0 54 24 52
2008 Language of service - English only 5 42 21 16 16 0 0 47 32 19
2008 Language of service - Both English and French 14 37 29 10 4 4 2 54 15 49

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 42 0 16 11 0 5 72 28 19
2017 Language of service - Both English and French 42 31 10 10 5 3 0 75 15 62
2014 Language of service - English only 46 31 15 0 8 0 0 77 8 13
2014 Language of service - Both English and French 34 34 15 8 3 5 0 72 12 61
2011 Language of service - English only 22 35 13 17 9 4 0 59 27 23
2011 Language of service - Both English and French 23 29 13 19 10 6 0 55 31 52
2008 Language of service - English only 16 26 26 16 16 0 0 42 32 19
2008 Language of service - Both English and French 18 29 24 14 8 4 2 50 24 49

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 26 11 11 21 0 0 58 32 19
2017 Language of service - Both English and French 38 33 11 11 5 2 0 72 16 62
2014 Language of service - English only 46 46 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 20 43 18 11 7 2 0 63 18 61
2011 Language of service - English only 26 35 13 9 13 4 0 64 23 23
2011 Language of service - Both English and French 23 38 8 19 12 0 0 62 31 52
2008 Language of service - English only 16 32 21 0 32 0 0 47 32 19
2008 Language of service - Both English and French 18 33 20 18 6 2 2 53 26 49
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 53 5 5 5 0 0 84 11 19
2017 Language of service - Both English and French 54 39 2 2 3 0 0 94 5 62
2014 Language of service - English only 54 38 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 54 30 10 3 3 0 0 84 7 61
2011 Language of service - English only 25 50 17 4 4 0 0 75 8 24
2011 Language of service - Both English and French 36 47 9 6 2 0 0 83 8 53

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 32 5 11 0 0 0 84 11 19
2017 Language of service - Both English and French 57 30 5 8 0 0 0 87 8 61
2014 Language of service - English only 85 15 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 54 31 8 2 2 3 0 88 3 61
2011 Language of service - English only 38 25 29 0 0 8 0 68 0 24
2011 Language of service - Both English and French 34 38 9 13 2 4 0 75 16 53

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 26 16 11 5 0 0 68 16 19
2017 Language of service - Both English and French 50 25 10 10 5 0 2 76 15 62
2014 Language of service - English only 54 38 0 8 0 0 0 92 8 13
2014 Language of service - Both English and French 49 30 11 3 5 2 0 80 8 61
2011 Language of service - English only 50 21 25 0 0 4 0 74 0 24
2011 Language of service - Both English and French 30 30 15 11 6 6 2 65 18 53
2008 Language of service - English only 47 32 16 0 0 5 0 83 0 19
2008 Language of service - Both English and French 41 37 8 10 4 0 0 78 14 49

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 42 26 0 0 0 0 74 0 19
2017 Language of service - Both English and French 51 32 11 4 2 0 0 83 5 62
2014 Language of service - English only 38 54 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 30 41 15 3 7 3 2 74 10 61
2011 Language of service - English only 29 33 25 4 4 4 0 65 9 24
2011 Language of service - Both English and French 28 28 21 9 9 4 0 59 20 53

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 21 21 5 16 5 11 50 25 19
2017 Language of service - Both English and French 30 19 8 13 19 5 5 55 36 62
2014 Language of service - English only 23 23 15 23 15 0 0 46 38 13
2014 Language of service - Both English and French 15 18 15 15 18 10 10 41 41 61
2011 Language of service - English only 21 21 21 25 4 8 0 45 32 24
2011 Language of service - Both English and French 4 17 15 15 23 8 19 28 51 53

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 32 0 0 0 0 5 100 0 19
2017 Language of service - Both English and French 64 22 5 4 2 2 2 89 6 62
2014 Language of service - English only 85 8 0 8 0 0 0 92 8 13
2014 Language of service - Both English and French 60 25 5 10 0 0 0 85 10 60

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 26 0 0 0 0 5 100 0 19
2017 Language of service - Both English and French 75 18 3 0 0 0 3 97 0 62
2014 Language of service - English only 85 8 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 68 27 3 0 0 2 0 97 0 59
2011 Language of service - English only 67 17 4 0 0 0 13 95 0 24
2011 Language of service - Both English and French 53 30 2 8 2 4 2 88 10 53
2008 Language of service - English only 63 16 21 0 0 0 0 79 0 19
2008 Language of service - Both English and French 57 22 8 4 8 0 0 80 12 49

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 11 16 21 21 0 0 42 42 19
2017 Language of service - Both English and French 46 37 7 5 5 0 0 83 10 61
2014 Language of service - English only 46 38 0 8 8 0 0 85 15 13
2014 Language of service - Both English and French 21 41 15 16 5 2 0 63 22 61
2011 Language of service - English only 25 38 8 17 13 0 0 63 29 24
2011 Language of service - Both English and French 27 23 17 17 10 2 4 53 29 52
2008 Language of service - English only 21 37 11 16 16 0 0 58 32 19
2008 Language of service - Both English and French 16 39 14 16 14 0 0 55 31 49

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 37 11 0 37 5 0 50 39 19
2017 Language of service - Both English and French 21 34 18 13 11 0 3 56 25 62
2014 Language of service - English only 62 8 0 23 8 0 0 69 31 13
2014 Language of service - Both English and French 10 25 23 16 23 2 2 36 41 61
2011 Language of service - English only 13 29 17 29 13 0 0 42 42 24
2011 Language of service - Both English and French 8 32 15 23 19 2 2 41 43 53
2008 Language of service - English only 5 32 32 26 0 5 0 39 28 19
2008 Language of service - Both English and French 4 31 12 27 22 2 2 36 51 49

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 42 16 16 0 0 0 68 16 19
2017 Language of service - Both English and French 38 38 13 6 0 0 3 79 7 62

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 37 5 0 5 0 0 89 5 19
2017 Language of service - Both English and French 58 33 7 3 0 0 0 90 3 61
2014 Language of service - English only 69 23 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 52 36 7 3 0 2 0 90 3 61

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 42 5 0 5 0 0 89 5 19
2017 Language of service - Both English and French 60 29 6 2 3 0 0 89 5 62
2014 Language of service - English only 69 31 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 49 44 3 3 0 0 0 93 3 61
2011 Language of service - English only 39 39 13 9 0 0 0 78 9 23
2011 Language of service - Both English and French 35 44 13 4 4 0 0 79 8 52

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 32 11 0 5 0 0 84 5 19
2017 Language of service - Both English and French 66 25 3 3 3 0 0 90 6 62
2014 Language of service - English only 69 23 0 8 0 0 0 92 8 13
2014 Language of service - Both English and French 57 37 5 0 2 0 0 93 2 60
2011 Language of service - English only 50 33 4 13 0 0 0 83 13 24
2011 Language of service - Both English and French 46 40 6 4 4 0 0 87 8 52
2008 Language of service - English only 47 37 0 16 0 0 0 84 16 19
2008 Language of service - Both English and French 49 33 8 4 6 0 0 82 10 49

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 37 5 5 16 0 0 74 21 19
2017 Language of service - Both English and French 59 26 9 3 3 0 0 85 6 62
2014 Language of service - English only 38 31 0 15 15 0 0 69 31 13
2014 Language of service - Both English and French 38 34 23 5 0 0 0 72 5 61
2011 Language of service - English only 38 25 25 8 0 4 0 65 9 24
2011 Language of service - Both English and French 30 26 19 15 8 2 0 58 23 53

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 37 5 5 16 0 0 74 21 19
2017 Language of service - Both English and French 61 24 9 3 3 0 0 85 6 62
2014 Language of service - English only 54 15 0 23 8 0 0 69 31 13
2014 Language of service - Both English and French 36 36 16 11 0 0 0 72 11 61
2011 Language of service - English only 25 33 33 8 0 0 0 58 8 24
2011 Language of service - Both English and French 26 36 17 15 6 0 0 62 21 53
2008 Language of service - English only 37 42 5 11 5 0 0 79 16 19
2008 Language of service - Both English and French 33 35 17 6 8 0 0 69 15 48

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 26 11 21 21 0 0 47 42 19
2017 Language of service - Both English and French 53 19 17 3 6 0 2 73 10 62
2014 Language of service - English only 54 8 0 15 23 0 0 62 38 13
2014 Language of service - Both English and French 33 26 15 15 5 7 0 63 21 61
2011 Language of service - English only 33 25 25 13 0 0 4 61 13 24
2011 Language of service - Both English and French 26 25 17 11 17 4 0 53 29 53
2008 Language of service - English only 37 47 0 11 0 5 0 89 11 19
2008 Language of service - Both English and French 31 22 12 20 10 4 0 55 32 49
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 32 16 53 19
2017 Language of service - Both English and French 28 43 29 62
2014 Language of service - English only 15 46 38 13
2014 Language of service - Both English and French 38 28 34 61
2011 Language of service - English only 13 42 46 24
2011 Language of service - Both English and French 40 36 25 53

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 17 23 31 17 0 11 17
2014 Language of service - Both English and French 4 35 52 9 9999 0 23
2011 Language of service - Both English and French 10 0 67 0 9999 24 21
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 11 89 62
2014 Language of service - English only 38 62 13
2014 Language of service - Both English and French 12 88 60

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 26 11 0 11 32 5 67 17 19
2017 Language of service - Both English and French 21 27 26 2 3 17 5 61 6 62
2014 Language of service - English only 23 23 0 23 15 8 8 55 45 13
2014 Language of service - Both English and French 25 20 11 7 5 25 8 66 17 61

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 16 21 0 11 5 5 65 12 19
2017 Language of service - Both English and French 35 32 17 5 3 8 0 73 9 62
2014 Language of service - English only 38 23 8 8 15 8 0 67 25 13
2014 Language of service - Both English and French 34 34 10 7 3 11 0 78 11 61
2011 Language of service - English only 54 29 13 0 0 4 0 87 0 24
2011 Language of service - Both English and French 25 40 21 2 6 8 0 69 8 53
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 11 5 0 0 5 79 67 0 19
2017 Language of service - Both English and French 3 13 3 5 3 5 68 59 29 62
2014 Language of service - English only 0 8 8 0 0 8 77 50 0 13
2014 Language of service - Both English and French 5 11 7 3 0 0 74 63 13 61
2011 Language of service - English only 0 13 4 0 9 9 65 50 33 23
2011 Language of service - Both English and French 2 8 4 0 0 6 81 71 0 53
2008 Language of service - English only 5 16 0 0 16 11 53 57 43 19
2008 Language of service - Both English and French 4 14 8 2 2 6 63 60 13 49

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 0 0 5 0 5 89 0 100 19
2017 Language of service - Both English and French 3 5 3 2 3 8 76 50 30 62
2014 Language of service - English only 0 8 8 0 0 0 85 50 0 13
2014 Language of service - Both English and French 0 3 3 2 0 3 89 40 20 61
2011 Language of service - English only 0 0 4 0 0 9 87 0 0 23
2011 Language of service - Both English and French 0 2 4 0 2 0 92 25 25 52

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 5 0 0 0 5 84 100 0 19
2017 Language of service - Both English and French 10 6 10 2 2 6 65 56 11 62
2014 Language of service - English only 0 8 8 0 0 8 77 50 0 13
2014 Language of service - Both English and French 8 11 3 0 0 2 75 86 0 61
2011 Language of service - English only 9 0 4 0 0 4 83 67 0 23
2011 Language of service - Both English and French 2 2 4 0 4 4 85 33 33 53
2008 Language of service - English only 11 5 5 0 0 26 53 75 0 19
2008 Language of service - Both English and French 6 8 8 2 2 10 63 54 15 49

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 5 0 0 0 5 84 100 0 19
2017 Language of service - Both English and French 8 8 8 5 0 6 65 56 17 62
2014 Language of service - English only 0 8 8 0 0 8 77 50 0 13
2014 Language of service - Both English and French 10 10 3 0 0 2 75 86 0 61
2011 Language of service - English only 4 4 4 0 0 4 83 67 0 23
2011 Language of service - Both English and French 2 2 6 0 2 4 85 33 17 53
2008 Language of service - English only 11 11 0 0 0 16 63 100 0 19
2008 Language of service - Both English and French 14 10 6 4 4 4 57 63 21 49
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 16 21 0 5 32 5 58 8 19
2017 Language of service - Both English and French 24 21 18 0 3 26 8 68 5 62
2014 Language of service - English only 31 0 23 0 0 23 23 57 0 13
2014 Language of service - Both English and French 26 21 10 0 3 34 5 78 5 61

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 32 5 0 5 5 5 88 6 19
2017 Language of service - Both English and French 42 30 15 0 3 6 3 80 4 62
2014 Language of service - English only 69 23 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 31 38 11 3 2 15 0 81 6 61
2011 Language of service - English only 50 38 4 0 0 8 0 95 0 24
2011 Language of service - Both English and French 32 32 15 2 2 17 0 77 5 53
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 21 21 21 21 0 0 37 42 19
2017 Language of service - Both English and French 49 20 11 9 3 2 7 74 13 61

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 26 16 21 32 0 0 32 53 19
2017 Language of service - Both English and French 19 37 23 8 6 2 5 60 15 62

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 32 16 0 11 0 0 74 11 19
2017 Language of service - Both English and French 45 19 17 6 5 2 6 70 12 62

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 16 21 11 26 0 0 42 37 19
2017 Language of service - Both English and French 24 36 16 10 10 2 3 63 20 62

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 21 5 5 5 0 5 83 11 19
2017 Language of service - Both English and French 57 15 8 5 2 2 11 83 7 61

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 37 21 5 16 0 0 58 21 19
2017 Language of service - Both English and French 40 34 11 8 3 0 3 77 12 62

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 42 21 5 16 0 0 58 21 19
2017 Language of service - Both English and French 42 24 15 11 2 0 6 70 14 62

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 32 26 11 21 0 0 42 32 19
2017 Language of service - Both English and French 32 32 16 9 6 0 5 67 16 62

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 32 16 11 21 0 0 53 32 19
2017 Language of service - Both English and French 51 22 13 3 5 0 5 77 8 62

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 32 11 11 11 0 0 68 21 19
2017 Language of service - Both English and French 43 34 13 2 2 0 6 83 3 62

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 21 5 0 0 0 0 95 0 19
2017 Language of service - Both English and French 72 13 7 2 2 0 5 89 3 62

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 5 5 5 5 0 0 84 11 19
2017 Language of service - Both English and French 82 7 0 3 3 0 5 93 7 62

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 21 16 5 5 0 0 74 11 19
2017 Language of service - Both English and French 59 27 7 3 0 0 3 89 3 62

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 26 0 21 5 0 0 74 26 19
2017 Language of service - Both English and French 66 11 9 6 5 0 3 79 12 62

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 16 0 5 0 0 32 92 8 19
2017 Language of service - Both English and French 58 10 5 5 0 0 22 88 6 62

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 16 11 0 5 0 0 84 5 19
2017 Language of service - Both English and French 75 7 10 0 2 0 6 88 2 62

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 11 11 5 0 0 0 84 5 19
2017 Language of service - Both English and French 72 15 3 0 2 0 8 95 2 62

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 32 5 0 0 0 0 95 0 19
2017 Language of service - Both English and French 54 17 19 5 2 0 3 74 7 62

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 42 32 21 5 0 0 42 26 19
2017 Language of service - Both English and French 18 40 36 5 2 0 0 58 6 62

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 21 47 21 5 0 0 26 26 19
2017 Language of service - Both English and French 5 10 37 30 18 0 0 48 15 62

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 53 21 16 5 0 0 58 21 19
2017 Language of service - Both English and French 29 53 10 3 5 0 0 82 8 62

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 47 16 0 21 0 0 63 21 19
2017 Language of service - Both English and French 27 43 12 11 3 3 0 73 15 62
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 11 89 62
2014 Language of service - English only 0 100 13
2014 Language of service - Both English and French 16 84 61
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 21 5 5 5 16 0 56 44 19
2017 Language of service - Both English and French 64 14 8 3 7 3 0 66 34 62

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 20 20

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 26 20

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 20

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 20

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 20

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 56 20

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 20 54 12 0 0 15 20

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 34 29 0 17 10 0 10 71 29 20

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 10 15 5 5 26 5 34 40 52 20
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