2017 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 39 4 7 2 0 0 87 9 220
2017 First official language - French 55 37 3 4 2 0 0 91 6 126
2014 First official language - English 43 45 2 6 4 0 0 89 10 191
2014 First official language - French 59 33 3 2 2 0 0 93 4 123
2011 First official language - English 40 43 3 11 4 0 0 82 15 209
2011 First official language - French 49 38 3 8 2 0 0 87 10 115
2008 First official language - English 43 43 4 6 4 0 0 86 10 180
2008 First official language - French 53 38 2 7 0 0 0 91 7 100

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 85 11 1 1 0 1 0 98 1 219
2017 First official language - French 60 22 8 7 2 2 0 84 8 126
2014 First official language - English 80 16 1 1 1 1 1 97 2 191
2014 First official language - French 56 26 10 2 3 0 2 84 6 123
2011 First official language - English 80 13 3 2 2 0 0 93 4 209
2011 First official language - French 47 32 6 10 4 1 0 80 14 115
2008 First official language - English 84 11 2 1 2 0 1 96 3 180
2008 First official language - French 46 19 10 15 9 1 0 66 24 100

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 83 14 2 1 0 0 0 97 1 220
2017 First official language - French 47 25 9 13 6 0 0 72 19 125
2014 First official language - English 81 15 3 0 1 0 1 96 1 190
2014 First official language - French 50 28 5 9 8 0 0 78 17 123
2011 First official language - English 81 15 2 1 0 0 0 96 1 209
2011 First official language - French 38 26 10 14 10 1 1 65 25 115
2008 First official language - English 83 13 2 1 1 0 1 97 1 179
2008 First official language - French 36 23 12 17 12 0 0 59 29 100

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 32 3 7 2 0 0 89 9 220
2017 First official language - French 57 35 3 4 1 0 0 92 5 126
2014 First official language - English 56 30 3 8 3 0 0 86 11 191
2014 First official language - French 65 18 9 8 0 0 0 83 8 123
2011 First official language - English 57 29 5 7 1 0 0 86 9 207
2011 First official language - French 58 30 2 6 3 0 1 89 9 115

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 35 5 8 3 0 0 85 11 220
2017 First official language - French 48 38 3 7 4 0 0 86 11 126
2014 First official language - English 45 34 8 9 4 0 0 79 13 191
2014 First official language - French 49 30 9 10 2 0 1 79 11 123
2011 First official language - English 35 39 11 12 3 0 0 74 15 209
2011 First official language - French 36 39 14 6 4 0 1 75 11 115
2008 First official language - English 22 41 16 17 5 0 1 63 22 180
2008 First official language - French 28 31 14 17 10 0 0 59 27 100

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 33 6 5 0 0 0 89 5 220
2017 First official language - French 52 32 13 2 1 0 0 84 3 126
2014 First official language - English 52 34 7 5 1 0 0 86 6 191
2014 First official language - French 52 37 9 1 2 0 0 89 2 123
2011 First official language - English 46 37 10 5 1 0 0 84 7 209
2011 First official language - French 46 37 13 2 2 0 0 83 3 115
2008 First official language - English 47 37 3 9 2 0 1 85 12 180
2008 First official language - French 51 34 4 5 6 0 0 85 11 100

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 36 4 2 0 0 0 93 2 220
2017 First official language - French 56 31 11 1 1 0 0 87 2 126
2014 First official language - English 55 36 6 2 2 0 0 91 3 191
2014 First official language - French 51 35 7 5 2 0 0 86 7 123
2011 First official language - English 46 40 8 5 0 0 0 87 5 209
2011 First official language - French 50 34 8 5 3 0 0 83 9 115
2008 First official language - English 48 41 4 4 2 0 0 89 6 180
2008 First official language - French 46 40 5 3 6 0 0 86 9 100

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 34 3 4 0 0 0 93 4 220
2017 First official language - French 64 30 6 0 0 0 0 94 0 126
2014 First official language - English 57 35 5 3 1 0 0 92 4 191
2014 First official language - French 63 31 4 2 0 0 0 93 2 123

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 26 3 6 2 0 0 89 8 220
2017 First official language - French 63 28 5 3 0 0 0 91 3 126
2014 First official language - English 59 25 7 6 2 2 0 85 8 191
2014 First official language - French 57 26 9 7 1 0 0 83 8 123
2011 First official language - English 50 33 5 7 4 1 0 84 11 209
2011 First official language - French 46 31 10 8 3 0 2 79 12 115

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 18 11 9 9 0 13 67 21 220
2017 First official language - French 38 17 7 11 6 5 16 70 21 126
2014 First official language - English 43 20 12 7 8 1 10 71 16 191
2014 First official language - French 45 19 5 5 6 1 20 80 13 123
2011 First official language - English 36 23 10 9 9 4 9 67 21 208
2011 First official language - French 31 24 11 13 4 0 16 66 21 115
2008 First official language - English 33 21 11 11 9 3 12 64 23 180
2008 First official language - French 35 26 10 11 4 0 13 71 17 99

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 39 10 5 1 0 0 84 6 220
2017 First official language - French 47 33 15 6 1 0 0 79 6 126
2014 First official language - English 43 44 5 6 2 0 0 87 7 191
2014 First official language - French 40 42 11 5 2 0 0 82 7 123
2011 First official language - English 35 40 14 10 1 0 0 76 11 209
2011 First official language - French 42 35 10 6 7 0 0 77 13 115
2008 First official language - English 41 35 12 7 4 0 0 76 11 178
2008 First official language - French 44 35 12 6 3 0 0 79 9 100

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 37 7 8 5 0 0 80 13 220
2017 First official language - French 44 36 13 2 5 0 0 81 7 126
2014 First official language - English 36 36 9 13 5 1 0 73 18 191
2014 First official language - French 40 32 16 9 3 0 0 72 12 123
2011 First official language - English 31 38 14 9 7 0 0 70 16 209
2011 First official language - French 34 38 9 13 6 0 0 72 19 115

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 39 6 9 2 0 0 83 11 220
2017 First official language - French 44 36 9 9 2 0 0 80 11 126

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 31 5 3 2 0 0 91 4 220
2017 First official language - French 59 29 5 5 2 1 0 88 6 126
2014 First official language - English 56 31 4 6 3 0 0 87 9 191
2014 First official language - French 54 34 7 3 1 0 0 89 4 123
2011 First official language - English 46 42 7 5 0 0 0 88 5 209
2011 First official language - French 49 35 12 3 1 1 0 84 4 115
2008 First official language - English 53 36 4 4 2 0 0 89 7 179
2008 First official language - French 47 35 12 4 2 0 0 82 6 100

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 34 7 8 5 0 0 79 14 220
2017 First official language - French 45 33 11 7 3 0 0 78 11 126

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 26 6 3 0 0 0 91 4 220
2017 First official language - French 61 28 10 1 0 0 0 89 1 126
2014 First official language - English 68 27 3 2 1 0 0 95 2 191
2014 First official language - French 64 27 7 2 1 0 0 91 2 123
2011 First official language - English 58 32 5 2 2 0 0 90 4 209
2011 First official language - French 59 31 10 0 0 0 0 90 0 115

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 43 6 6 3 0 0 85 9 219
2017 First official language - French 42 33 17 6 1 0 1 76 7 126
2014 First official language - English 37 45 6 7 4 1 0 83 11 191
2014 First official language - French 42 39 9 7 2 0 1 82 9 123
2011 First official language - English 32 43 9 12 4 0 0 75 16 209
2011 First official language - French 36 40 10 10 3 1 1 77 13 115

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 32 8 7 5 0 0 81 11 220
2017 First official language - French 46 34 15 4 1 0 0 80 5 126
2014 First official language - English 46 35 8 7 3 0 0 81 10 191
2014 First official language - French 46 33 11 6 3 0 1 80 9 123

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 37 6 4 2 0 0 88 6 220
2017 First official language - French 47 35 12 5 1 0 1 83 6 126
2014 First official language - English 51 31 7 6 3 1 1 83 10 191
2014 First official language - French 50 38 8 4 0 0 0 88 4 122
2011 First official language - English 50 32 9 7 2 0 0 82 9 209
2011 First official language - French 42 44 10 4 0 0 0 86 4 115

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 34 6 3 1 0 0 90 5 220
2017 First official language - French 52 30 16 2 1 0 0 82 2 126
2014 First official language - English 50 35 8 5 2 0 0 84 7 191
2014 First official language - French 49 36 11 2 2 0 0 85 5 123
2011 First official language - English 45 36 11 6 1 0 0 81 7 209
2011 First official language - French 48 39 7 4 2 0 0 87 6 115
2008 First official language - English 49 36 5 9 2 0 0 84 11 180
2008 First official language - French 50 35 9 2 4 0 0 85 6 100

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 33 12 4 2 0 0 82 5 220
2017 First official language - French 44 42 8 3 2 0 2 87 5 126
2014 First official language - English 40 44 11 5 1 0 0 83 6 191
2014 First official language - French 45 36 11 4 2 0 1 82 7 123
2011 First official language - English 38 38 16 5 3 0 0 76 8 209
2011 First official language - French 31 40 17 8 3 0 1 72 11 115
2008 First official language - English 34 41 15 7 3 0 1 75 9 180
2008 First official language - French 34 42 15 5 4 0 0 76 9 100

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 13 32 23 18 0 5 43 24 219
2017 First official language - French 6 13 37 26 13 1 4 41 20 124
2014 First official language - English 8 15 36 22 16 1 2 39 24 189
2014 First official language - French 5 22 36 24 13 0 0 37 27 123
2011 First official language - English 5 23 35 23 10 1 2 34 29 209
2011 First official language - French 7 31 27 18 12 1 4 32 39 114
2008 First official language - English 10 28 36 16 7 1 2 24 39 180
2008 First official language - French 8 27 35 17 11 0 2 29 36 100

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 12 19 24 30 1 4 57 23 217
2017 First official language - French 4 10 29 26 26 2 3 55 14 123
2014 First official language - English 3 8 24 28 32 2 4 63 12 191
2014 First official language - French 2 7 24 31 30 3 2 64 10 123
2011 First official language - English 5 10 22 37 20 2 4 61 15 209
2011 First official language - French 7 17 30 23 19 1 3 45 25 115
2008 First official language - English 11 24 31 21 12 1 1 33 35 179
2008 First official language - French 11 25 35 11 15 1 2 27 37 100

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 13 26 26 22 1 4 50 23 218
2017 First official language - French 5 19 33 20 21 1 2 42 24 123
2014 First official language - English 9 11 30 26 21 0 2 48 21 191
2014 First official language - French 7 20 30 24 17 2 1 42 28 123
2011 First official language - English 11 19 31 23 13 0 3 37 31 209
2011 First official language - French 9 16 31 24 16 1 4 42 26 114
2008 First official language - English 13 17 35 23 9 1 2 33 31 178
2008 First official language - French 9 25 29 23 13 0 1 36 34 100

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 4 6 23 36 28 0 3 67 10 215
2017 First official language - French 3 6 30 38 18 0 3 59 10 123
2014 First official language - English 3 7 31 31 25 1 2 57 11 190
2014 First official language - French 2 10 33 35 20 0 0 55 12 122
2011 First official language - English 4 11 31 34 17 0 3 53 15 209
2011 First official language - French 4 16 26 33 18 1 2 52 21 114
2008 First official language - English 6 12 38 27 15 1 2 43 19 180
2008 First official language - French 6 11 36 29 16 0 1 46 17 99

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 13 29 21 25 1 3 48 22 218
2017 First official language - French 6 19 31 23 17 1 3 42 25 123
2014 First official language - English 8 12 34 21 18 3 4 42 21 191
2014 First official language - French 6 12 34 21 24 2 2 46 19 123
2011 First official language - English 10 17 33 22 13 1 4 37 28 209
2011 First official language - French 11 20 25 26 15 0 3 42 32 114
2008 First official language - English 9 20 34 20 15 1 2 36 30 179
2008 First official language - French 11 21 28 19 17 1 2 38 34 98

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 8 22 26 31 1 4 60 16 218
2017 First official language - French 2 11 32 26 22 3 4 52 14 123
2014 First official language - English 2 8 20 30 29 3 7 66 11 191
2014 First official language - French 2 5 15 36 34 6 3 77 7 123
2011 First official language - English 3 7 24 37 22 2 5 63 10 209
2011 First official language - French 9 11 23 28 22 3 3 53 21 115
2008 First official language - English 4 14 23 35 21 1 2 57 19 180
2008 First official language - French 6 13 37 25 16 0 3 42 20 100

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 12 24 26 23 2 4 52 22 218
2017 First official language - French 4 7 34 32 17 1 4 52 12 123
2014 First official language - English 10 16 29 26 16 2 2 43 27 189
2014 First official language - French 4 16 32 25 18 2 2 45 21 122
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 82 13 2 1 0 0 1 96 1 220
2017 First official language - French 54 24 10 5 6 0 1 78 11 126
2014 First official language - English 83 10 3 3 0 1 1 95 3 191
2014 First official language - French 58 21 10 8 3 0 0 79 11 123
2011 First official language - English 78 14 3 2 1 0 1 94 3 207
2011 First official language - French 49 23 9 10 7 1 1 73 18 115
2008 First official language - English 80 12 4 0 0 0 4 95 0 180
2008 First official language - French 40 21 8 12 19 0 0 61 31 100

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 26 9 11 5 5 6 72 18 220
2017 First official language - French 32 27 18 8 3 6 6 66 13 126
2014 First official language - English 40 28 12 9 3 5 4 74 13 191
2014 First official language - French 37 34 13 7 1 2 7 78 8 123

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 25 7 8 4 0 0 81 12 220
2017 First official language - French 54 27 9 7 3 1 0 81 10 126
2014 First official language - English 51 27 10 7 4 1 0 78 12 191
2014 First official language - French 54 32 5 8 2 0 0 85 10 123

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 36 6 10 4 0 1 80 13 220
2017 First official language - French 50 34 6 7 2 1 0 85 9 126
2014 First official language - English 49 34 7 7 2 2 0 83 9 191
2014 First official language - French 52 30 7 7 2 1 0 83 10 123
2011 First official language - English 45 35 7 11 3 0 0 80 13 208
2011 First official language - French 47 36 7 6 4 0 0 83 10 115
2008 First official language - English 48 33 7 6 3 1 1 83 10 180
2008 First official language - French 43 41 6 6 4 0 0 84 10 100

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 23 16 8 6 8 1 66 16 220
2017 First official language - French 40 31 14 7 3 3 1 74 11 125
2014 First official language - English 40 25 10 10 5 9 1 72 16 191
2014 First official language - French 40 29 11 11 3 5 1 73 16 123
2011 First official language - English 41 28 8 8 6 8 1 76 15 208
2011 First official language - French 43 26 12 6 10 3 0 71 17 115
2008 First official language - English 43 27 9 6 6 7 2 77 13 180
2008 First official language - French 45 29 8 3 12 3 0 76 15 100

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 27 8 17 8 17 4 58 32 220
2017 First official language - French 23 29 14 13 5 13 4 62 21 125
2014 First official language - English 21 27 14 16 5 17 1 58 26 191
2014 First official language - French 27 24 15 11 4 15 4 63 19 123

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 30 3 7 3 0 0 88 10 220
2017 First official language - French 59 30 6 4 0 0 0 90 4 126
2014 First official language - English 54 35 3 8 0 0 0 89 8 191
2014 First official language - French 60 32 5 2 1 0 0 93 2 123
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 33 6 6 3 0 0 85 9 220
2017 First official language - French 49 34 9 6 2 0 0 83 7 126
2014 First official language - English 57 24 7 8 2 1 1 82 11 191
2014 First official language - French 44 37 9 6 2 1 1 83 8 123
2011 First official language - English 42 33 8 12 3 0 0 76 16 209
2011 First official language - French 35 36 12 13 4 0 0 72 17 113
2008 First official language - English 34 38 10 12 6 1 1 72 17 180
2008 First official language - French 44 27 15 6 7 0 1 72 13 100

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 25 5 5 2 1 0 87 8 219
2017 First official language - French 53 32 7 4 1 2 2 87 5 125
2014 First official language - English 67 16 9 4 2 2 0 85 6 191
2014 First official language - French 49 33 9 4 1 4 1 86 5 123
2011 First official language - English 56 20 10 8 3 2 1 79 11 209
2011 First official language - French 42 33 9 11 3 3 1 77 14 113
2008 First official language - English 48 26 13 4 6 2 1 76 11 180
2008 First official language - French 40 33 11 8 8 0 0 73 16 100

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 32 5 6 4 0 0 86 10 220
2017 First official language - French 52 32 8 4 3 1 0 85 7 126
2014 First official language - English 57 25 8 6 3 1 0 83 9 191
2014 First official language - French 49 33 9 4 3 2 0 84 7 123
2011 First official language - English 50 26 8 11 4 0 0 77 15 209
2011 First official language - French 41 32 9 11 7 0 1 73 18 113
2008 First official language - English 33 40 7 11 7 1 1 75 18 180
2008 First official language - French 39 35 14 7 5 0 0 74 12 100

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 89 8 2 0 0 0 1 98 0 220
2017 First official language - French 74 15 4 2 6 0 0 88 8 126
2014 First official language - English 92 5 2 0 0 0 1 98 0 191
2014 First official language - French 76 17 2 1 3 0 1 94 4 123
2011 First official language - English 85 10 3 0 0 0 2 96 1 209
2011 First official language - French 67 13 5 4 9 1 0 81 13 113
2008 First official language - English 84 7 2 1 1 0 5 96 2 180
2008 First official language - French 53 14 9 11 12 0 1 68 23 100

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 19 7 2 2 2 4 88 4 220
2017 First official language - French 51 26 8 2 2 3 9 87 4 126
2014 First official language - English 61 16 7 4 4 4 5 85 8 191
2014 First official language - French 55 20 3 7 6 3 6 83 14 123
2011 First official language - English 42 24 11 7 9 3 3 71 17 209
2011 First official language - French 46 21 10 7 10 2 4 71 19 115

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 67 21 5 2 4 0 1 89 6 220
2017 First official language - French 62 27 6 4 1 0 0 89 5 126

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 66 24 4 3 3 0 0 90 6 220
2017 First official language - French 59 28 8 3 1 0 1 88 4 126

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 21 6 5 4 0 0 85 9 220
2017 First official language - French 54 28 12 3 3 1 0 82 6 126
2014 First official language - English 65 23 7 3 3 1 0 88 5 190
2014 First official language - French 55 34 5 3 3 0 0 89 7 123
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 31 4 7 0 2 5 88 8 55
2017 First official language - French 41 28 13 5 0 0 13 79 6 39
2014 First official language - English 49 22 11 11 2 2 2 74 14 45
2014 First official language - French 50 42 3 0 0 3 3 97 0 38

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 32 11 15 10 1 0 64 25 220
2017 First official language - French 29 33 13 10 11 2 0 64 22 126
2014 First official language - English 36 32 10 12 5 6 0 72 17 191
2014 First official language - French 35 35 12 11 4 2 0 72 16 123
2011 First official language - English 33 33 15 7 9 3 0 69 16 208
2011 First official language - French 30 36 17 8 2 7 0 71 10 115

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 31 9 14 11 2 0 66 25 220
2017 First official language - French 31 33 15 10 8 3 0 66 19 126
2014 First official language - English 36 31 13 12 5 3 0 69 17 191
2014 First official language - French 37 33 15 11 5 0 0 70 15 123
2011 First official language - English 33 38 15 7 7 0 0 71 14 209
2011 First official language - French 31 36 17 10 3 3 0 69 13 115
2008 First official language - English 24 37 17 14 6 1 1 62 20 180
2008 First official language - French 17 36 23 11 7 4 1 56 19 99

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 29 12 14 11 3 0 62 26 220
2017 First official language - French 26 35 16 10 8 4 1 64 19 126
2014 First official language - English 30 31 13 15 4 6 0 65 21 190
2014 First official language - French 28 40 11 14 4 4 0 70 19 123
2011 First official language - English 25 44 13 10 5 3 0 72 15 208
2011 First official language - French 24 44 16 8 3 5 0 72 11 113
2008 First official language - English 17 42 17 14 7 4 0 61 21 180
2008 First official language - French 9 45 27 11 4 3 1 56 16 100

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 34 10 10 6 2 0 73 16 220
2017 First official language - French 42 23 18 8 5 5 0 68 13 125
2014 First official language - English 40 32 11 8 5 4 0 75 14 191
2014 First official language - French 43 33 11 5 4 4 1 79 9 123
2011 First official language - English 37 33 11 12 6 2 0 71 18 208
2011 First official language - French 32 37 14 9 5 4 0 71 15 114
2008 First official language - English 21 31 16 18 7 7 0 56 27 180
2008 First official language - French 12 35 19 13 10 10 1 53 26 100

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 35 10 15 10 2 0 64 26 219
2017 First official language - French 30 36 20 8 5 2 0 67 13 126
2014 First official language - English 26 35 15 13 8 3 1 63 22 190
2014 First official language - French 22 45 16 10 5 2 1 69 15 122
2011 First official language - English 26 42 14 11 6 1 0 69 17 208
2011 First official language - French 21 49 11 14 4 2 0 71 18 114
2008 First official language - English 17 34 18 17 11 3 0 53 29 180
2008 First official language - French 15 37 21 18 8 0 1 53 26 100
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 35 5 4 2 0 0 90 6 220
2017 First official language - French 53 38 5 3 1 0 0 91 4 125
2014 First official language - English 45 39 8 6 2 0 0 84 8 190
2014 First official language - French 52 37 5 2 3 1 0 89 6 123
2011 First official language - English 42 44 10 3 1 0 0 87 4 208
2011 First official language - French 42 47 8 3 0 0 0 89 3 115

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 27 6 5 0 0 0 88 5 220
2017 First official language - French 50 35 9 4 1 1 1 86 5 124
2014 First official language - English 60 29 6 2 1 2 0 90 3 191
2014 First official language - French 50 33 8 5 2 2 0 85 7 123
2011 First official language - English 49 33 10 4 1 2 1 85 5 209
2011 First official language - French 49 34 10 5 1 2 0 84 6 115

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 32 11 6 4 1 1 78 10 220
2017 First official language - French 46 31 12 6 3 2 0 78 10 125
2014 First official language - English 47 32 10 6 4 0 0 79 10 191
2014 First official language - French 51 31 7 7 2 2 0 83 10 123
2011 First official language - English 47 31 11 7 1 2 0 80 8 209
2011 First official language - French 35 32 14 8 5 3 3 71 14 115
2008 First official language - English 42 34 9 7 4 2 1 78 12 180
2008 First official language - French 41 34 7 12 4 1 1 77 16 100

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 36 13 4 2 1 1 81 6 219
2017 First official language - French 50 39 8 2 0 1 0 90 2 124
2014 First official language - English 37 39 13 6 2 4 0 79 8 191
2014 First official language - French 34 38 9 9 3 5 2 77 13 123
2011 First official language - English 32 37 19 5 3 5 0 72 9 209
2011 First official language - French 34 34 17 7 3 6 0 72 10 115

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 25 12 17 15 6 4 51 36 220
2017 First official language - French 20 18 15 15 19 9 3 44 39 124
2014 First official language - English 18 20 17 15 15 12 3 45 35 191
2014 First official language - French 21 17 11 20 16 7 7 45 43 123
2011 First official language - English 14 22 18 16 14 11 5 43 36 208
2011 First official language - French 7 19 19 10 19 11 14 35 40 115

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 72 21 3 2 0 1 1 95 2 220
2017 First official language - French 50 28 10 6 6 1 0 78 11 126
2014 First official language - English 73 18 4 3 0 1 1 93 4 190
2014 First official language - French 56 24 4 12 2 1 0 81 15 123

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 16 2 0 0 1 2 97 0 220
2017 First official language - French 72 18 4 1 3 1 2 92 4 126
2014 First official language - English 81 11 3 3 1 1 1 94 3 189
2014 First official language - French 72 20 4 2 1 1 0 93 3 123
2011 First official language - English 78 12 5 1 0 1 2 94 1 209
2011 First official language - French 49 31 8 6 3 2 2 83 9 115
2008 First official language - English 73 13 9 1 0 1 3 90 1 180
2008 First official language - French 46 26 8 8 9 1 2 74 18 100

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 35 9 10 6 0 0 75 17 220
2017 First official language - French 44 35 13 4 4 1 0 79 8 124
2014 First official language - English 38 30 13 13 5 1 0 69 19 191
2014 First official language - French 37 41 8 8 5 1 0 79 13 123
2011 First official language - English 29 38 14 11 7 1 0 68 18 209
2011 First official language - French 32 30 14 11 11 2 2 64 22 114
2008 First official language - English 19 39 13 16 9 3 1 60 26 180
2008 First official language - French 23 34 12 19 12 0 0 57 31 100

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 30 13 18 15 2 1 52 35 220
2017 First official language - French 20 30 15 15 13 2 4 54 31 126
2014 First official language - English 27 20 12 19 17 3 2 50 38 191
2014 First official language - French 19 24 18 20 15 2 2 45 37 123
2011 First official language - English 18 29 17 20 14 1 1 48 35 209
2011 First official language - French 19 18 16 23 20 2 3 39 45 115
2008 First official language - English 7 35 16 18 20 1 2 43 40 179
2008 First official language - French 6 24 21 21 26 1 1 31 48 100

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 46 10 8 1 2 1 80 10 220
2017 First official language - French 36 34 22 4 1 2 1 73 5 125

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 32 9 2 2 1 0 86 5 219
2017 First official language - French 55 34 6 2 1 1 0 90 3 125
2014 First official language - English 55 30 7 3 1 4 0 88 4 191
2014 First official language - French 63 29 4 1 1 2 0 94 2 123

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 36 7 1 2 0 0 89 4 220
2017 First official language - French 54 31 10 2 0 1 1 87 2 126
2014 First official language - English 53 34 7 3 1 2 0 88 4 191
2014 First official language - French 63 33 2 1 0 2 0 97 1 123
2011 First official language - English 46 38 10 4 1 0 0 85 6 208
2011 First official language - French 43 38 13 3 2 2 0 82 4 114

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 26 7 1 2 0 0 89 4 220
2017 First official language - French 60 31 6 2 1 0 0 91 3 126
2014 First official language - English 62 32 4 2 2 0 0 93 3 190
2014 First official language - French 69 25 3 1 0 1 1 96 1 123
2011 First official language - English 56 30 8 4 2 0 0 86 6 208
2011 First official language - French 55 36 5 3 1 0 0 91 4 114
2008 First official language - English 50 37 5 6 2 0 0 87 8 179
2008 First official language - French 49 30 11 6 4 0 0 79 10 100

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 26 10 5 4 0 0 80 9 220
2017 First official language - French 52 31 12 3 1 1 0 84 4 126
2014 First official language - English 48 30 12 6 3 0 0 78 9 191
2014 First official language - French 50 28 13 5 2 1 0 79 7 123
2011 First official language - English 41 33 12 10 4 1 0 74 14 209
2011 First official language - French 40 27 17 11 5 0 0 67 17 115

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 29 12 3 4 0 0 82 6 220
2017 First official language - French 55 28 12 5 1 0 0 82 6 126
2014 First official language - English 48 34 7 9 2 0 1 82 11 191
2014 First official language - French 52 28 11 6 2 0 1 81 7 123
2011 First official language - English 40 36 11 9 4 0 0 77 12 209
2011 First official language - French 41 32 13 11 3 0 0 73 14 115
2008 First official language - English 40 38 7 9 6 0 0 78 14 180
2008 First official language - French 33 39 16 6 5 0 0 73 11 99

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 23 13 8 6 2 1 72 15 220
2017 First official language - French 47 24 18 6 3 2 0 72 10 125
2014 First official language - English 39 25 15 11 6 4 0 67 18 191
2014 First official language - French 44 20 11 15 7 2 1 66 23 123
2011 First official language - English 36 24 15 13 8 3 1 63 22 209
2011 First official language - French 29 33 15 10 10 3 0 63 21 115
2008 First official language - English 33 27 11 15 9 4 1 63 25 180
2008 First official language - French 34 20 20 15 9 2 0 55 24 100
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 25 35 39 220
2017 First official language - French 25 43 32 126
2014 First official language - English 28 41 31 191
2014 First official language - French 26 34 40 123
2011 First official language - English 27 36 37 209
2011 First official language - French 35 33 32 115

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 7 20 35 14 13 11 55
2017 First official language - French 16 29 43 3 3 6 31
2014 First official language - English 7 17 51 23 9999 2 53
2014 First official language - French 13 25 47 16 9999 0 32
2011 First official language - English 13 16 45 7 9999 20 56
2011 First official language - French 10 13 63 0 9999 15 40
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 10 90 220
2017 First official language - French 9 91 124
2014 First official language - English 14 86 190
2014 First official language - French 11 89 122

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 23
2017 First official language - French 55 11
2014 First official language - English 37 27

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 83 23
2017 First official language - French 45 11
2014 First official language - English 67 27
2014 First official language - French 77 13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - French 0 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - English 0 27
2014 First official language - French 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - English 0 27
2014 First official language - French 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 23
2014 First official language - English 26 27
2014 First official language - French 38 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 23
2014 First official language - English 41 27
2014 First official language - French 62 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 23
2014 First official language - English 48 27
2014 First official language - French 46 13

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 23
2014 First official language - English 56 27
2014 First official language - French 38 13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 23
2014 First official language - English 33 27
2014 First official language - French 38 13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 23
2017 First official language - French 55 11
2014 First official language - English 56 27
2014 First official language - French 54 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 23
2014 First official language - English 33 27

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - English 0 27
2014 First official language - French 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 57 23
2014 First official language - English 44 27
2014 First official language - French 46 13

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 61 23
2014 First official language - English 59 27
2014 First official language - French 54 13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 23
2014 First official language - English 33 27

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - English 0 27
2014 First official language - French 0 13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - French 0 13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - French 0 13

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 23
2017 First official language - French 55 11
2014 First official language - English 26 27

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 11

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2014 First official language - French 38 13

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 23
2017 First official language - French 0 11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 23
2017 First official language - French 45 11
2014 First official language - English 48 25
2014 First official language - French 46 13

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 61 23
2014 First official language - English 52 25
2014 First official language - French 54 13

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11
2014 First official language - English 0 25
2014 First official language - French 0 13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 61 23
2017 First official language - French 73 11
2014 First official language - English 56 25
2014 First official language - French 46 13

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 23
2017 First official language - French 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 100 0 23
2017 First official language - French 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 18 16 6 6 24 10 56 19 220
2017 First official language - French 19 18 19 3 6 27 8 57 13 126
2014 First official language - English 24 13 15 6 6 27 9 57 20 191
2014 First official language - French 31 14 11 6 3 28 7 70 14 123

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 25 15 5 6 8 2 71 13 220
2017 First official language - French 34 35 15 6 2 8 0 75 9 126
2014 First official language - English 37 28 15 6 2 11 1 74 9 191
2014 First official language - French 45 28 7 4 3 11 2 83 8 123
2011 First official language - English 39 30 17 3 1 8 0 76 5 208
2011 First official language - French 30 35 19 2 4 11 0 73 6 114
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 11 4 2 2 4 71 68 18 220
2017 First official language - French 4 14 4 2 1 5 70 72 13 126
2014 First official language - English 4 5 5 3 2 4 77 47 25 191
2014 First official language - French 3 6 4 2 1 2 81 55 20 123
2011 First official language - English 4 9 6 2 3 4 72 52 22 208
2011 First official language - French 4 11 5 1 0 6 74 70 4 114
2008 First official language - English 6 13 3 5 4 8 60 60 29 180
2008 First official language - French 3 9 5 5 0 4 74 55 23 100

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 2 6 1 1 8 78 47 16 219
2017 First official language - French 2 5 3 0 2 9 79 57 14 126
2014 First official language - English 2 2 4 1 1 4 87 35 18 191
2014 First official language - French 0 3 3 0 0 2 91 50 0 123
2011 First official language - English 1 2 4 0 0 6 86 39 11 208
2011 First official language - French 1 4 4 0 1 4 87 55 9 113

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 5 5 0 0 7 72 70 4 220
2017 First official language - French 9 9 6 2 1 5 70 69 9 125
2014 First official language - English 5 4 4 0 1 7 80 64 4 191
2014 First official language - French 7 5 3 0 0 3 81 79 0 123
2011 First official language - English 5 6 5 0 1 9 75 66 6 208
2011 First official language - French 6 5 4 0 2 4 79 68 11 114
2008 First official language - English 8 11 6 2 0 12 60 70 8 180
2008 First official language - French 5 7 7 2 1 5 73 55 14 100

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 6 4 0 0 8 72 73 5 220
2017 First official language - French 8 8 6 2 1 5 70 65 10 123
2014 First official language - English 5 4 4 0 1 7 78 67 4 190
2014 First official language - French 7 4 3 0 0 4 81 78 0 123
2011 First official language - English 4 6 5 0 0 10 75 68 0 208
2011 First official language - French 5 6 4 0 2 4 79 68 11 114
2008 First official language - English 13 12 10 1 0 7 57 69 3 180
2008 First official language - French 12 11 4 3 2 0 68 72 16 99
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 7 93 220
2017 First official language - French 4 96 124
2014 First official language - English 3 97 190
2014 First official language - French 5 95 123

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 16

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 81 16

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 16

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 16

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 63 16

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 16

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 16

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 75 16

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 100 0 16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 15 18 2 3 32 11 61 8 220
2017 First official language - French 24 18 13 0 3 33 9 72 5 126
2014 First official language - English 21 10 13 2 2 42 9 66 7 191
2014 First official language - French 28 19 7 0 2 37 7 84 3 123

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 30 13 2 3 9 3 80 6 220
2017 First official language - French 44 32 11 3 2 6 2 82 6 126
2014 First official language - English 42 27 12 2 1 16 1 83 3 191
2014 First official language - French 44 31 7 1 2 13 2 88 3 123
2011 First official language - English 43 32 13 2 1 10 0 82 3 209
2011 First official language - French 42 31 14 2 1 11 0 81 3 113
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 29 14 7 6 0 2 73 13 219
2017 First official language - French 53 25 8 7 2 1 4 82 9 126

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 36 23 10 5 0 1 63 14 220
2017 First official language - French 21 29 32 10 5 1 2 51 16 125

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 34 13 6 3 0 2 77 10 220
2017 First official language - French 31 28 28 5 2 1 4 63 8 124

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 33 19 8 8 1 2 64 17 220
2017 First official language - French 24 34 26 12 2 1 2 59 15 126

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 23 7 3 1 0 3 88 5 220
2017 First official language - French 57 21 7 2 1 1 11 89 3 124

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 29 16 5 5 0 0 74 10 219
2017 First official language - French 44 31 15 6 2 0 2 76 9 126

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 31 20 7 4 0 3 69 11 219
2017 First official language - French 38 36 15 7 2 0 2 75 9 126

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 33 13 9 7 0 2 70 17 218
2017 First official language - French 33 31 21 11 2 0 2 65 13 125

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 30 10 9 7 0 2 73 16 219
2017 First official language - French 46 25 18 6 2 0 2 73 9 126

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 31 12 5 4 0 3 79 8 218
2017 First official language - French 42 33 14 7 2 0 2 77 9 125

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 68 20 8 2 2 0 1 89 4 220
2017 First official language - French 73 13 7 2 0 0 5 91 2 126

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 76 11 6 3 3 0 1 88 5 220
2017 First official language - French 77 11 5 2 1 2 3 92 3 125

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 24 10 2 3 0 1 85 5 220
2017 First official language - French 48 38 8 3 0 0 2 88 3 126

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 63 17 9 6 4 0 1 81 11 220
2017 First official language - French 62 18 11 5 3 0 2 81 8 126

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 17 1 2 0 0 22 95 3 220
2017 First official language - French 51 12 6 3 2 0 26 86 6 126

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 81 10 4 1 0 0 4 94 1 219
2017 First official language - French 77 11 2 2 2 0 7 94 3 126

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 19 4 4 2 0 1 90 6 220
2017 First official language - French 71 15 6 1 2 0 6 91 3 126

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 31 14 4 1 0 0 81 5 220
2017 First official language - French 51 25 14 5 2 0 3 78 7 126

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 44 33 5 2 0 1 60 7 220
2017 First official language - French 14 40 37 7 2 0 0 55 9 126

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 3 12 39 30 14 0 1 45 16 220
2017 First official language - French 3 13 39 28 17 0 0 45 16 126

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 48 11 9 4 1 0 76 12 220
2017 First official language - French 24 53 18 5 1 0 0 77 6 126

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 43 15 9 4 2 0 72 13 220
2017 First official language - French 24 51 15 8 2 1 0 75 10 126
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 14 86 220
2017 First official language - French 14 86 125
2014 First official language - English 10 90 191
2014 First official language - French 12 88 123

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 90 10 29
2017 First official language - French 83 17 18
2014 First official language - English 75 25 20
2014 First official language - French 67 33 15

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 33 4 7 0 0 4 88 8 26
2017 First official language - French 60 40 0 0 0 0 0 100 0 15
2014 First official language - English 67 27 7 0 0 0 0 93 0 15
2014 First official language - French 70 10 10 10 0 0 0 80 10 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 24 10 5 4 5 1 54 46 220
2017 First official language - French 65 21 6 4 3 1 0 65 35 126

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 93
2017 First official language - French 12 42

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 93
2017 First official language - French 23 42

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 93
2017 First official language - French 9 42

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 34 93
2017 First official language - French 26 42

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 93
2017 First official language - French 2 42

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 93
2017 First official language - French 74 42

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 20 57 12 1 4 5 93
2017 First official language - French 21 59 13 0 2 5 42

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 30 9 6 2 0 8 80 9 95
2017 First official language - French 51 16 0 10 7 0 16 80 20 43

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 8 13 4 17 4 43 36 40 95
2017 First official language - French 7 7 2 5 15 9 56 39 55 43
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