2017 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 29 3 4 0 0 1 93 4 102
2017 3 to 10 years in current department or agency 45 43 4 5 3 0 0 88 8 163
2017 11 to 20 years in current department or agency 44 42 1 11 1 0 0 86 13 72
2014 Less than 3 years in current department or agency 57 31 1 5 5 0 0 89 10 80
2014 3 to 10 years in current department or agency 47 44 2 5 2 0 0 91 7 190
2014 11 to 20 years in current department or agency 49 46 3 0 3 0 0 95 3 37

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 79 12 1 5 0 3 0 94 5 102
2017 3 to 10 years in current department or agency 78 16 3 2 1 0 0 94 3 163
2017 11 to 20 years in current department or agency 70 17 8 1 1 1 0 89 3 71
2014 Less than 3 years in current department or agency 78 11 4 1 4 1 1 91 5 80
2014 3 to 10 years in current department or agency 69 23 4 2 1 1 1 93 3 190
2014 11 to 20 years in current department or agency 65 19 5 3 3 0 5 89 6 37

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 76 15 2 6 1 0 0 91 7 102
2017 3 to 10 years in current department or agency 69 21 3 4 3 0 0 90 7 162
2017 11 to 20 years in current department or agency 69 13 10 6 3 0 0 82 8 72
2014 Less than 3 years in current department or agency 70 22 1 5 2 0 0 91 8 79
2014 3 to 10 years in current department or agency 68 19 5 3 5 0 0 88 7 190
2014 11 to 20 years in current department or agency 65 24 0 5 3 0 3 92 8 37

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 29 1 5 2 0 0 92 7 102
2017 3 to 10 years in current department or agency 56 35 2 5 1 0 0 91 6 163
2017 11 to 20 years in current department or agency 50 33 6 10 1 0 0 83 11 72
2014 Less than 3 years in current department or agency 70 24 0 3 4 0 0 94 6 80
2014 3 to 10 years in current department or agency 55 26 7 11 0 0 0 82 11 190
2014 11 to 20 years in current department or agency 62 24 3 5 5 0 0 86 11 37

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 32 1 12 1 0 1 86 13 102
2017 3 to 10 years in current department or agency 49 36 5 6 4 0 0 85 10 163
2017 11 to 20 years in current department or agency 46 38 6 7 4 0 0 83 11 72
2014 Less than 3 years in current department or agency 59 26 6 4 4 0 1 86 8 80
2014 3 to 10 years in current department or agency 42 36 9 11 3 0 0 77 14 190
2014 11 to 20 years in current department or agency 49 30 14 5 3 0 0 78 8 37

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 36 6 6 0 0 0 88 6 102
2017 3 to 10 years in current department or agency 59 28 10 2 1 0 0 87 3 163
2017 11 to 20 years in current department or agency 51 38 7 4 0 0 0 89 4 72
2014 Less than 3 years in current department or agency 62 25 6 5 1 0 0 87 6 80
2014 3 to 10 years in current department or agency 49 39 6 4 2 0 0 88 5 190
2014 11 to 20 years in current department or agency 54 32 14 0 0 0 0 86 0 37

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 40 6 0 0 0 0 94 0 102
2017 3 to 10 years in current department or agency 60 28 9 1 1 0 0 88 2 163
2017 11 to 20 years in current department or agency 54 39 3 4 0 0 0 93 4 72
2014 Less than 3 years in current department or agency 60 31 4 1 4 0 0 91 5 80
2014 3 to 10 years in current department or agency 51 36 8 4 1 0 0 87 5 190
2014 11 to 20 years in current department or agency 54 38 5 3 0 0 0 92 3 37

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 29 1 2 0 1 0 97 2 102
2017 3 to 10 years in current department or agency 65 28 4 4 0 0 0 93 4 163
2017 11 to 20 years in current department or agency 46 44 10 0 0 0 0 90 0 72
2014 Less than 3 years in current department or agency 64 30 3 1 2 0 0 94 4 80
2014 3 to 10 years in current department or agency 56 36 5 3 0 0 0 92 3 190
2014 11 to 20 years in current department or agency 68 30 3 0 0 0 0 97 0 37

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 70 21 6 2 1 1 0 91 3 102
2017 3 to 10 years in current department or agency 63 26 3 6 1 0 0 90 7 163
2017 11 to 20 years in current department or agency 58 32 1 8 0 0 0 90 8 72
2014 Less than 3 years in current department or agency 64 24 4 3 2 4 0 91 5 80
2014 3 to 10 years in current department or agency 57 26 7 8 2 0 0 83 10 190
2014 11 to 20 years in current department or agency 68 16 11 5 0 0 0 84 5 37

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 12 13 8 7 2 21 63 19 102
2017 3 to 10 years in current department or agency 42 21 7 12 7 2 10 71 22 163
2017 11 to 20 years in current department or agency 40 18 11 8 10 0 13 67 21 72
2014 Less than 3 years in current department or agency 41 24 11 5 4 1 14 77 10 80
2014 3 to 10 years in current department or agency 47 15 10 6 7 0 14 72 16 190
2014 11 to 20 years in current department or agency 38 30 0 8 8 0 16 81 19 37

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 42 11 4 0 0 0 85 4 102
2017 3 to 10 years in current department or agency 50 33 12 5 1 0 0 82 6 163
2017 11 to 20 years in current department or agency 44 38 10 7 1 0 0 82 8 72
2014 Less than 3 years in current department or agency 50 36 8 2 4 0 0 86 6 80
2014 3 to 10 years in current department or agency 40 45 7 5 2 0 0 86 7 190
2014 11 to 20 years in current department or agency 41 43 3 14 0 0 0 84 14 37

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 40 11 3 3 0 0 83 6 102
2017 3 to 10 years in current department or agency 44 36 8 7 5 0 0 80 12 163
2017 11 to 20 years in current department or agency 46 33 8 6 7 0 0 79 13 72
2014 Less than 3 years in current department or agency 46 29 11 10 1 3 0 77 11 80
2014 3 to 10 years in current department or agency 34 38 11 11 6 0 0 72 17 190
2014 11 to 20 years in current department or agency 41 24 16 16 3 0 0 65 19 37

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 41 6 11 0 0 0 83 11 102
2017 3 to 10 years in current department or agency 47 34 6 10 2 0 0 82 12 163
2017 11 to 20 years in current department or agency 40 42 8 8 1 0 0 82 10 72

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 27 9 5 0 0 0 87 5 102
2017 3 to 10 years in current department or agency 61 31 2 3 3 0 0 91 6 163
2017 11 to 20 years in current department or agency 58 33 6 3 0 0 0 92 3 72
2014 Less than 3 years in current department or agency 58 28 5 6 4 0 0 85 10 80
2014 3 to 10 years in current department or agency 54 34 5 5 2 0 0 88 7 190
2014 11 to 20 years in current department or agency 62 30 8 0 0 0 0 92 0 37

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 32 9 5 3 0 0 83 8 102
2017 3 to 10 years in current department or agency 44 34 8 10 5 0 0 77 15 163
2017 11 to 20 years in current department or agency 44 38 7 6 6 0 0 82 11 72

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 30 9 2 0 0 0 89 2 102
2017 3 to 10 years in current department or agency 64 25 7 4 0 0 0 90 4 163
2017 11 to 20 years in current department or agency 64 28 8 0 0 0 0 92 0 72
2014 Less than 3 years in current department or agency 75 16 6 1 1 0 0 91 3 80
2014 3 to 10 years in current department or agency 64 30 3 2 1 0 0 94 3 190
2014 11 to 20 years in current department or agency 68 27 5 0 0 0 0 95 0 37

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 42 9 8 1 0 0 82 9 102
2017 3 to 10 years in current department or agency 44 39 10 4 3 0 0 83 7 163
2017 11 to 20 years in current department or agency 44 34 11 8 1 0 1 79 10 71
2014 Less than 3 years in current department or agency 40 43 4 7 3 1 2 86 10 80
2014 3 to 10 years in current department or agency 38 44 7 7 4 0 0 82 11 190
2014 11 to 20 years in current department or agency 49 35 14 0 3 0 0 84 3 37

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 28 11 8 4 0 0 77 12 102
2017 3 to 10 years in current department or agency 50 32 9 6 4 0 0 82 9 163
2017 11 to 20 years in current department or agency 43 38 14 4 1 0 0 81 6 72
2014 Less than 3 years in current department or agency 53 30 10 4 3 0 1 84 6 80
2014 3 to 10 years in current department or agency 43 36 8 8 4 0 0 79 13 190
2014 11 to 20 years in current department or agency 54 30 14 3 0 0 0 84 3 37

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 41 6 4 0 0 0 90 4 102
2017 3 to 10 years in current department or agency 52 33 9 4 2 0 1 85 6 163
2017 11 to 20 years in current department or agency 47 36 7 7 3 0 0 83 10 72
2014 Less than 3 years in current department or agency 59 29 6 4 1 1 0 89 5 80
2014 3 to 10 years in current department or agency 48 36 7 6 3 0 1 84 9 189
2014 11 to 20 years in current department or agency 54 30 14 3 0 0 0 84 3 37

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 34 10 1 0 0 0 89 1 102
2017 3 to 10 years in current department or agency 56 32 8 2 2 0 0 88 4 163
2017 11 to 20 years in current department or agency 53 31 10 7 0 0 0 83 7 72
2014 Less than 3 years in current department or agency 59 28 6 5 3 0 0 86 7 80
2014 3 to 10 years in current department or agency 46 37 9 5 3 0 0 83 7 190
2014 11 to 20 years in current department or agency 49 41 11 0 0 0 0 89 0 37

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 41 9 0 1 0 0 90 1 102
2017 3 to 10 years in current department or agency 47 34 12 4 2 0 1 82 6 163
2017 11 to 20 years in current department or agency 44 38 11 4 1 0 1 83 6 72
2014 Less than 3 years in current department or agency 47 38 10 4 1 0 0 85 5 80
2014 3 to 10 years in current department or agency 39 43 11 5 2 0 1 83 7 190
2014 11 to 20 years in current department or agency 46 32 19 0 3 0 0 78 3 37

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 8 29 27 22 1 7 53 15 100
2017 3 to 10 years in current department or agency 9 15 35 22 17 0 2 40 25 162
2017 11 to 20 years in current department or agency 8 17 39 22 8 0 6 32 26 72
2014 Less than 3 years in current department or agency 8 20 33 17 20 1 1 38 28 80
2014 3 to 10 years in current department or agency 6 18 35 25 14 0 2 40 24 188
2014 11 to 20 years in current department or agency 5 16 43 22 11 3 0 33 22 37

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 5 6 20 22 40 2 5 66 12 100
2017 3 to 10 years in current department or agency 10 14 21 25 27 1 3 54 25 159
2017 11 to 20 years in current department or agency 6 14 32 25 18 0 6 46 21 72
2014 Less than 3 years in current department or agency 4 3 21 23 44 5 1 71 7 80
2014 3 to 10 years in current department or agency 3 10 23 31 30 0 3 63 14 190
2014 11 to 20 years in current department or agency 0 8 30 35 16 5 5 58 9 37

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 14 23 28 23 0 4 53 22 101
2017 3 to 10 years in current department or agency 8 14 28 21 24 2 2 47 24 159
2017 11 to 20 years in current department or agency 7 18 36 21 14 0 4 36 26 72
2014 Less than 3 years in current department or agency 9 13 27 21 27 3 0 50 22 80
2014 3 to 10 years in current department or agency 9 16 31 25 17 0 2 43 26 190
2014 11 to 20 years in current department or agency 3 11 35 38 11 0 3 50 14 37

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 4 17 41 31 0 6 76 6 98
2017 3 to 10 years in current department or agency 4 4 28 37 25 1 1 62 9 159
2017 11 to 20 years in current department or agency 3 10 32 32 18 0 6 53 13 72
2014 Less than 3 years in current department or agency 1 6 31 27 34 0 1 61 8 79
2014 3 to 10 years in current department or agency 3 9 31 36 20 1 1 56 12 189
2014 11 to 20 years in current department or agency 3 11 38 30 16 0 3 47 14 37

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 8 27 25 31 2 5 60 10 101
2017 3 to 10 years in current department or agency 9 18 27 22 23 1 1 45 27 159
2017 11 to 20 years in current department or agency 11 21 36 18 8 0 6 28 34 72
2014 Less than 3 years in current department or agency 3 11 31 17 29 5 4 51 15 80
2014 3 to 10 years in current department or agency 8 14 34 22 19 1 3 42 22 190
2014 11 to 20 years in current department or agency 14 5 38 27 11 3 3 40 20 37

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 3 10 18 21 40 2 7 66 14 101
2017 3 to 10 years in current department or agency 6 9 28 27 26 3 1 56 16 159
2017 11 to 20 years in current department or agency 8 8 31 31 15 0 7 49 18 72
2014 Less than 3 years in current department or agency 0 6 8 31 40 11 4 84 7 80
2014 3 to 10 years in current department or agency 2 8 21 34 28 2 4 66 11 190
2014 11 to 20 years in current department or agency 3 3 24 27 27 0 16 65 6 37

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 5 25 34 24 1 5 62 11 101
2017 3 to 10 years in current department or agency 7 13 26 28 22 1 3 52 20 159
2017 11 to 20 years in current department or agency 10 13 35 24 11 3 6 38 24 72
2014 Less than 3 years in current department or agency 10 8 28 26 20 6 1 50 20 78
2014 3 to 10 years in current department or agency 8 21 28 25 16 0 2 42 30 189
2014 11 to 20 years in current department or agency 0 14 43 30 11 3 0 42 14 37
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 73 19 4 2 2 0 1 92 4 102
2017 3 to 10 years in current department or agency 69 18 6 2 3 0 1 89 6 163
2017 11 to 20 years in current department or agency 76 11 7 3 3 0 0 88 6 72
2014 Less than 3 years in current department or agency 74 15 6 4 1 0 0 89 5 80
2014 3 to 10 years in current department or agency 75 14 4 5 2 1 0 89 7 190
2014 11 to 20 years in current department or agency 68 16 8 5 0 0 3 86 6 37

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 25 13 8 5 7 12 68 16 102
2017 3 to 10 years in current department or agency 36 30 12 10 5 4 2 71 16 163
2017 11 to 20 years in current department or agency 46 19 8 14 3 6 4 72 18 72
2014 Less than 3 years in current department or agency 49 20 7 8 1 5 10 81 10 80
2014 3 to 10 years in current department or agency 34 36 12 8 3 4 3 75 12 190
2014 11 to 20 years in current department or agency 46 22 19 8 0 3 3 71 9 37

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 23 10 9 1 1 0 80 10 102
2017 3 to 10 years in current department or agency 56 27 6 7 4 0 0 83 11 163
2017 11 to 20 years in current department or agency 60 22 7 7 4 0 0 82 11 72
2014 Less than 3 years in current department or agency 58 29 6 4 3 1 0 87 6 80
2014 3 to 10 years in current department or agency 51 28 8 9 3 0 0 79 12 190
2014 11 to 20 years in current department or agency 54 27 11 5 3 0 0 81 8 37

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 33 7 7 1 1 3 85 8 102
2017 3 to 10 years in current department or agency 42 36 7 10 4 0 0 78 15 163
2017 11 to 20 years in current department or agency 49 38 4 8 1 0 0 86 10 72
2014 Less than 3 years in current department or agency 67 21 3 5 3 1 0 90 8 80
2014 3 to 10 years in current department or agency 43 39 8 8 2 0 0 82 9 190
2014 11 to 20 years in current department or agency 54 19 14 11 3 0 0 73 14 37

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 21 15 9 4 12 3 67 15 101
2017 3 to 10 years in current department or agency 36 31 16 8 5 4 1 70 13 163
2017 11 to 20 years in current department or agency 47 19 15 7 7 4 0 70 14 72
2014 Less than 3 years in current department or agency 42 26 9 6 3 14 0 80 10 80
2014 3 to 10 years in current department or agency 39 28 11 13 4 4 1 71 17 190
2014 11 to 20 years in current department or agency 46 19 14 8 8 3 3 69 17 37

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 26 5 14 6 23 8 64 29 101
2017 3 to 10 years in current department or agency 17 28 12 17 10 14 2 54 32 163
2017 11 to 20 years in current department or agency 32 26 11 15 3 8 4 67 21 72
2014 Less than 3 years in current department or agency 25 28 6 9 3 28 3 75 16 80
2014 3 to 10 years in current department or agency 22 27 15 15 6 14 2 58 24 190
2014 11 to 20 years in current department or agency 27 16 27 22 3 3 3 46 26 37

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 29 1 4 3 0 0 92 7 102
2017 3 to 10 years in current department or agency 56 32 5 6 1 0 0 88 7 163
2017 11 to 20 years in current department or agency 58 26 6 8 1 0 0 85 10 72
2014 Less than 3 years in current department or agency 71 24 1 4 0 0 0 95 4 80
2014 3 to 10 years in current department or agency 54 36 4 6 1 0 0 89 7 190
2014 11 to 20 years in current department or agency 46 46 5 3 0 0 0 92 3 37
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 39 8 3 1 0 0 88 4 102
2017 3 to 10 years in current department or agency 55 31 6 6 2 0 0 86 9 163
2017 11 to 20 years in current department or agency 49 31 10 8 3 0 0 79 11 72
2014 Less than 3 years in current department or agency 59 29 5 2 1 3 1 91 4 80
2014 3 to 10 years in current department or agency 50 29 8 8 3 0 1 80 12 190
2014 11 to 20 years in current department or agency 51 30 8 8 0 3 0 83 8 37

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 25 7 5 1 1 0 87 6 101
2017 3 to 10 years in current department or agency 62 25 6 4 2 1 0 88 6 162
2017 11 to 20 years in current department or agency 53 32 6 6 1 1 1 87 7 72
2014 Less than 3 years in current department or agency 66 21 4 3 0 5 1 93 3 80
2014 3 to 10 years in current department or agency 57 22 12 4 3 2 0 81 7 190
2014 11 to 20 years in current department or agency 62 27 8 3 0 0 0 89 3 37

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 36 7 4 1 0 0 88 5 102
2017 3 to 10 years in current department or agency 56 30 4 4 5 0 0 87 9 163
2017 11 to 20 years in current department or agency 54 26 8 8 1 1 0 82 10 72
2014 Less than 3 years in current department or agency 64 24 5 3 1 4 0 91 4 80
2014 3 to 10 years in current department or agency 50 29 9 6 4 1 0 80 11 190
2014 11 to 20 years in current department or agency 57 32 8 3 0 0 0 89 3 37

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 84 12 2 1 0 0 1 97 1 102
2017 3 to 10 years in current department or agency 84 8 3 1 4 0 1 93 4 163
2017 11 to 20 years in current department or agency 79 14 3 1 3 0 0 93 4 72
2014 Less than 3 years in current department or agency 88 6 1 1 2 0 1 95 4 80
2014 3 to 10 years in current department or agency 86 11 2 0 2 0 0 97 2 190
2014 11 to 20 years in current department or agency 84 11 3 0 0 0 3 97 0 37

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 59 20 8 1 1 5 7 89 2 102
2017 3 to 10 years in current department or agency 61 21 9 2 1 1 4 88 3 163
2017 11 to 20 years in current department or agency 58 22 6 4 3 0 7 87 7 72
2014 Less than 3 years in current department or agency 58 17 4 3 3 8 9 90 6 80
2014 3 to 10 years in current department or agency 60 18 5 5 6 2 4 83 12 190
2014 11 to 20 years in current department or agency 62 11 8 8 3 0 8 79 12 37

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 26 8 2 2 0 1 88 4 102
2017 3 to 10 years in current department or agency 70 21 3 2 3 0 1 92 5 163
2017 11 to 20 years in current department or agency 65 19 7 7 1 0 0 85 8 72

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 65 25 6 2 1 1 0 91 3 102
2017 3 to 10 years in current department or agency 66 23 5 4 2 0 0 90 6 163
2017 11 to 20 years in current department or agency 63 25 7 3 3 0 0 88 6 72

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 21 7 8 2 0 0 83 10 102
2017 3 to 10 years in current department or agency 63 25 7 2 4 0 0 87 6 163
2017 11 to 20 years in current department or agency 56 22 11 4 6 1 0 79 10 72
2014 Less than 3 years in current department or agency 70 21 5 3 1 0 0 91 4 80
2014 3 to 10 years in current department or agency 57 30 5 3 4 1 0 87 7 189
2014 11 to 20 years in current department or agency 62 27 11 0 0 0 0 89 0 37
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 20 0 20 0 0 10 78 22 10
2017 3 to 10 years in current department or agency 46 30 9 2 0 2 11 88 3 46
2017 11 to 20 years in current department or agency 42 33 9 9 0 0 6 81 10 33
2014 Less than 3 years in current department or agency 66 20 0 0 0 7 7 100 0 15
2014 3 to 10 years in current department or agency 42 33 10 8 2 2 2 78 11 48
2014 11 to 20 years in current department or agency 55 35 5 5 0 0 0 90 5 20

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 34 10 7 4 5 0 78 11 102
2017 3 to 10 years in current department or agency 30 31 10 14 15 1 0 61 29 163
2017 11 to 20 years in current department or agency 22 33 17 19 8 0 0 56 28 72
2014 Less than 3 years in current department or agency 44 33 7 4 3 10 0 85 7 80
2014 3 to 10 years in current department or agency 35 33 10 14 6 3 0 70 20 190
2014 11 to 20 years in current department or agency 22 41 22 14 3 0 0 62 16 37

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 32 10 6 4 6 0 80 10 102
2017 3 to 10 years in current department or agency 31 30 9 15 14 1 0 62 29 163
2017 11 to 20 years in current department or agency 26 33 14 18 7 1 0 61 25 72
2014 Less than 3 years in current department or agency 49 29 8 8 3 5 0 82 11 80
2014 3 to 10 years in current department or agency 34 33 15 12 7 0 0 66 19 190
2014 11 to 20 years in current department or agency 27 32 24 14 3 0 0 59 16 37

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 36 12 6 4 7 0 76 10 102
2017 3 to 10 years in current department or agency 28 28 13 16 13 2 0 57 30 163
2017 11 to 20 years in current department or agency 28 33 11 15 11 1 0 62 27 72
2014 Less than 3 years in current department or agency 35 35 10 6 1 11 0 80 9 79
2014 3 to 10 years in current department or agency 28 37 11 17 5 3 0 66 23 190
2014 11 to 20 years in current department or agency 24 27 24 19 5 0 0 51 24 37

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 33 7 5 2 6 1 85 7 102
2017 3 to 10 years in current department or agency 38 28 14 10 9 1 0 66 19 162
2017 11 to 20 years in current department or agency 33 31 17 11 4 4 0 67 16 72
2014 Less than 3 years in current department or agency 56 18 7 3 5 10 1 83 8 80
2014 3 to 10 years in current department or agency 37 36 12 8 5 2 0 74 14 190
2014 11 to 20 years in current department or agency 38 38 11 11 3 0 0 76 14 37

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 31 13 9 1 5 0 76 10 102
2017 3 to 10 years in current department or agency 24 36 13 14 12 1 0 60 26 163
2017 11 to 20 years in current department or agency 24 38 15 14 8 0 0 62 23 71
2014 Less than 3 years in current department or agency 30 43 6 10 4 4 3 78 15 79
2014 3 to 10 years in current department or agency 24 37 17 12 9 1 0 61 21 189
2014 11 to 20 years in current department or agency 19 41 22 14 5 0 0 59 19 37
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 32 4 3 0 0 0 93 3 101
2017 3 to 10 years in current department or agency 52 37 4 4 3 0 1 90 7 163
2017 11 to 20 years in current department or agency 49 38 8 6 0 0 0 86 6 72
2014 Less than 3 years in current department or agency 57 34 4 3 3 0 0 91 5 79
2014 3 to 10 years in current department or agency 48 37 7 5 3 1 0 86 7 190
2014 11 to 20 years in current department or agency 35 43 11 5 5 0 0 78 11 37

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 32 4 2 0 1 0 94 2 101
2017 3 to 10 years in current department or agency 54 29 9 6 1 0 1 84 7 162
2017 11 to 20 years in current department or agency 57 28 10 6 0 0 0 85 6 72
2014 Less than 3 years in current department or agency 70 23 3 3 0 3 0 95 3 80
2014 3 to 10 years in current department or agency 53 32 9 3 2 2 0 86 5 190
2014 11 to 20 years in current department or agency 49 38 5 8 0 0 0 86 8 37

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 33 9 6 1 3 1 84 7 101
2017 3 to 10 years in current department or agency 45 28 13 7 5 0 1 74 12 163
2017 11 to 20 years in current department or agency 42 36 13 4 4 1 0 79 8 72
2014 Less than 3 years in current department or agency 54 28 12 4 3 0 0 81 6 80
2014 3 to 10 years in current department or agency 48 33 7 8 4 1 0 81 12 190
2014 11 to 20 years in current department or agency 43 32 14 3 5 3 0 78 8 37

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 27 18 2 1 4 1 78 4 100
2017 3 to 10 years in current department or agency 43 42 9 4 1 0 1 86 5 162
2017 11 to 20 years in current department or agency 53 39 7 1 0 0 0 92 1 72
2014 Less than 3 years in current department or agency 42 29 16 4 1 7 0 77 5 80
2014 3 to 10 years in current department or agency 35 41 9 7 4 3 1 79 12 190
2014 11 to 20 years in current department or agency 30 43 14 8 3 3 0 75 11 37

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 22 19 6 6 12 6 62 15 100
2017 3 to 10 years in current department or agency 16 21 9 23 24 4 2 40 50 163
2017 11 to 20 years in current department or agency 24 25 14 17 13 7 1 53 32 72
2014 Less than 3 years in current department or agency 26 18 11 15 9 12 9 56 30 80
2014 3 to 10 years in current department or agency 17 18 17 17 18 11 3 41 40 190
2014 11 to 20 years in current department or agency 19 27 5 24 11 5 8 53 41 37

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 20 6 3 2 1 1 89 5 102
2017 3 to 10 years in current department or agency 64 23 6 3 2 1 1 89 5 163
2017 11 to 20 years in current department or agency 60 29 3 4 3 0 1 90 7 72
2014 Less than 3 years in current department or agency 69 13 8 6 4 1 0 82 10 80
2014 3 to 10 years in current department or agency 67 22 3 7 1 0 1 89 9 189
2014 11 to 20 years in current department or agency 62 27 3 5 0 0 3 92 6 37

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 77 18 2 1 1 1 0 96 2 102
2017 3 to 10 years in current department or agency 78 15 2 1 1 1 2 96 2 163
2017 11 to 20 years in current department or agency 71 19 4 0 1 1 3 94 1 72
2014 Less than 3 years in current department or agency 80 5 9 4 0 3 0 87 4 80
2014 3 to 10 years in current department or agency 80 16 2 2 0 1 0 97 2 189
2014 11 to 20 years in current department or agency 61 25 3 6 3 0 3 89 9 36

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 25 10 6 3 2 0 81 9 101
2017 3 to 10 years in current department or agency 35 36 12 10 6 0 0 72 16 162
2017 11 to 20 years in current department or agency 35 44 7 6 8 0 0 79 14 72
2014 Less than 3 years in current department or agency 51 29 8 10 1 1 0 81 11 80
2014 3 to 10 years in current department or agency 34 37 11 12 6 1 0 71 18 190
2014 11 to 20 years in current department or agency 30 32 22 8 8 0 0 62 16 37

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 21 36 10 20 6 5 2 61 28 102
2017 3 to 10 years in current department or agency 21 28 17 17 17 1 1 49 34 163
2017 11 to 20 years in current department or agency 19 29 11 15 18 1 6 52 36 72
2014 Less than 3 years in current department or agency 34 22 13 15 10 5 1 60 27 80
2014 3 to 10 years in current department or agency 21 23 15 19 19 2 1 45 40 190
2014 11 to 20 years in current department or agency 22 16 16 24 16 0 5 40 43 37

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 40 14 3 1 1 2 82 4 101
2017 3 to 10 years in current department or agency 29 44 15 10 1 2 0 74 11 163
2017 11 to 20 years in current department or agency 36 38 14 6 3 3 1 77 9 72

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 60 27 6 1 3 2 1 90 4 101
2017 3 to 10 years in current department or agency 48 37 9 3 2 1 0 86 5 162
2017 11 to 20 years in current department or agency 58 31 8 3 0 0 0 89 3 72
2014 Less than 3 years in current department or agency 66 26 4 1 1 1 0 94 3 80
2014 3 to 10 years in current department or agency 56 31 7 3 1 3 0 90 3 190
2014 11 to 20 years in current department or agency 54 32 5 3 3 3 0 89 6 37

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 36 4 1 0 1 0 95 1 102
2017 3 to 10 years in current department or agency 51 36 9 1 3 1 0 87 4 163
2017 11 to 20 years in current department or agency 56 29 8 6 0 0 1 86 6 72
2014 Less than 3 years in current department or agency 62 31 0 3 0 4 0 97 3 80
2014 3 to 10 years in current department or agency 54 36 6 3 1 0 0 90 4 190
2014 11 to 20 years in current department or agency 62 24 11 0 3 0 0 86 3 37

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 70 28 1 1 1 0 0 97 2 102
2017 3 to 10 years in current department or agency 61 26 8 2 3 0 0 87 5 163
2017 11 to 20 years in current department or agency 56 32 10 3 0 0 0 88 3 72
2014 Less than 3 years in current department or agency 76 21 0 0 1 0 1 99 1 80
2014 3 to 10 years in current department or agency 61 32 5 2 1 0 0 93 2 189
2014 11 to 20 years in current department or agency 62 27 5 3 3 0 0 89 5 37

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 26 3 2 2 0 0 93 4 102
2017 3 to 10 years in current department or agency 50 25 13 7 4 0 0 75 11 163
2017 11 to 20 years in current department or agency 46 35 14 3 1 1 0 82 4 72
2014 Less than 3 years in current department or agency 65 21 5 4 4 1 0 87 8 80
2014 3 to 10 years in current department or agency 43 34 13 7 3 0 0 77 10 190
2014 11 to 20 years in current department or agency 46 27 27 0 0 0 0 73 0 37

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 28 6 0 2 0 0 92 2 102
2017 3 to 10 years in current department or agency 52 28 12 5 4 0 0 79 9 163
2017 11 to 20 years in current department or agency 47 32 15 6 0 0 0 79 6 72
2014 Less than 3 years in current department or agency 64 22 5 6 1 0 1 87 8 80
2014 3 to 10 years in current department or agency 44 36 9 8 2 0 1 80 10 190
2014 11 to 20 years in current department or agency 49 30 14 8 0 0 0 78 8 37

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 22 12 5 3 2 1 79 8 101
2017 3 to 10 years in current department or agency 44 23 18 8 6 1 1 68 14 163
2017 11 to 20 years in current department or agency 46 26 11 10 6 1 0 73 15 72
2014 Less than 3 years in current department or agency 53 20 8 8 6 5 1 77 15 80
2014 3 to 10 years in current department or agency 36 24 14 15 7 3 0 62 23 190
2014 11 to 20 years in current department or agency 41 27 22 8 3 0 0 68 11 37
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 32 37 102
2017 3 to 10 years in current department or agency 25 39 36 163
2017 11 to 20 years in current department or agency 17 44 39 72
2014 Less than 3 years in current department or agency 32 36 31 80
2014 3 to 10 years in current department or agency 26 37 36 190
2014 11 to 20 years in current department or agency 27 43 30 37

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Less than 3 years in current department or agency 0 37 30 0 26 6 31
2017 3 to 10 years in current department or agency 15 12 41 17 0 15 41
2017 11 to 20 years in current department or agency 17 17 50 17 0 0 12
2014 Less than 3 years in current department or agency 4 23 54 16 9999 4 26
2014 3 to 10 years in current department or agency 4 20 54 22 9999 0 50
2014 11 to 20 years in current department or agency 50 10 20 20 9999 0 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 92 102
2017 3 to 10 years in current department or agency 12 88 163
2017 11 to 20 years in current department or agency 10 90 71
2014 Less than 3 years in current department or agency 10 90 80
2014 3 to 10 years in current department or agency 14 86 190

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 37 19
2014 3 to 10 years in current department or agency 38 26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 79 19
2014 3 to 10 years in current department or agency 73 26

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 0 26

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 0 26

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 47 19
2014 3 to 10 years in current department or agency 27 26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 37 19
2014 3 to 10 years in current department or agency 54 26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 42 19
2014 3 to 10 years in current department or agency 54 26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 37 19
2014 3 to 10 years in current department or agency 69 26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 47 19
2014 3 to 10 years in current department or agency 35 26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 47 19
2014 3 to 10 years in current department or agency 65 26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 26 19
2014 3 to 10 years in current department or agency 35 26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 0 26

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 37 19
2014 3 to 10 years in current department or agency 54 26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 27 26

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 42 19
2014 3 to 10 years in current department or agency 62 26

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 0 26

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 0 26

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 47 19
2014 3 to 10 years in current department or agency 23 26

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 19 26

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 58 19
2014 3 to 10 years in current department or agency 58 26

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 58 19
2014 3 to 10 years in current department or agency 54 26

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19
2014 3 to 10 years in current department or agency 0 26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 74 19
2014 3 to 10 years in current department or agency 58 26

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 19

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 100 0 19

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 17 11 3 1 38 11 71 7 102
2017 3 to 10 years in current department or agency 15 20 21 7 8 19 9 49 21 163
2017 11 to 20 years in current department or agency 29 14 15 3 8 19 11 62 16 72
2014 Less than 3 years in current department or agency 31 10 11 3 5 29 11 69 13 80
2014 3 to 10 years in current department or agency 23 15 12 7 6 29 8 61 20 190
2014 11 to 20 years in current department or agency 38 5 22 5 3 19 8 59 11 37

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 25 14 2 1 13 2 80 3 102
2017 3 to 10 years in current department or agency 30 32 16 10 6 6 1 66 17 163
2017 11 to 20 years in current department or agency 46 25 15 3 4 6 1 76 7 72
2014 Less than 3 years in current department or agency 39 26 11 3 1 19 1 81 5 80
2014 3 to 10 years in current department or agency 39 30 11 6 4 9 1 77 11 190
2014 11 to 20 years in current department or agency 51 24 16 3 0 5 0 80 3 37
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 11 16 4 3 2 7 58 75 14 102
2017 3 to 10 years in current department or agency 3 12 4 3 1 4 74 65 19 163
2017 11 to 20 years in current department or agency 4 10 4 0 3 1 78 67 13 72
2014 Less than 3 years in current department or agency 5 8 4 0 3 5 76 67 13 80
2014 3 to 10 years in current department or agency 3 4 6 4 1 4 79 39 27 190
2014 11 to 20 years in current department or agency 3 5 3 3 3 0 84 50 33 37

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 4 6 1 1 15 67 55 11 102
2017 3 to 10 years in current department or agency 2 4 5 1 2 5 82 43 19 162
2017 11 to 20 years in current department or agency 4 1 3 0 1 7 83 57 14 72
2014 Less than 3 years in current department or agency 0 4 4 0 0 5 87 50 0 80
2014 3 to 10 years in current department or agency 1 1 4 0 1 3 89 29 14 190
2014 11 to 20 years in current department or agency 3 3 3 3 0 0 89 50 25 37

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 11 5 2 0 11 58 78 6 101
2017 3 to 10 years in current department or agency 9 4 7 0 1 4 75 62 3 163
2017 11 to 20 years in current department or agency 7 4 3 1 1 6 78 67 17 72
2014 Less than 3 years in current department or agency 6 8 4 0 0 6 76 79 0 80
2014 3 to 10 years in current department or agency 5 3 4 0 1 6 82 65 4 190
2014 11 to 20 years in current department or agency 5 3 5 0 0 3 84 60 0 37

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 12 5 1 0 11 58 82 3 101
2017 3 to 10 years in current department or agency 7 4 7 1 0 6 75 58 6 162
2017 11 to 20 years in current department or agency 7 4 3 0 3 6 77 67 17 71
2014 Less than 3 years in current department or agency 8 6 4 0 0 6 76 79 0 80
2014 3 to 10 years in current department or agency 5 3 4 0 1 7 80 62 4 189
2014 11 to 20 years in current department or agency 5 5 3 0 0 3 84 80 0 37
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 9 91 163
2014 3 to 10 years in current department or agency 4 96 189

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 100 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 36 14

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 50 14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 64 14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 43 14

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 57 14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 71 14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 100 0 14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 19 11 0 1 41 9 77 2 102
2017 3 to 10 years in current department or agency 20 17 20 2 4 27 10 59 9 163
2017 11 to 20 years in current department or agency 26 13 15 1 3 31 11 67 7 72
2014 Less than 3 years in current department or agency 27 14 6 0 1 43 9 85 3 80
2014 3 to 10 years in current department or agency 22 15 12 2 2 40 7 71 6 190
2014 11 to 20 years in current department or agency 27 8 16 0 3 30 16 65 5 37

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 28 11 2 1 13 3 84 3 102
2017 3 to 10 years in current department or agency 39 34 11 4 4 5 3 80 8 163
2017 11 to 20 years in current department or agency 47 25 14 0 3 10 1 81 3 72
2014 Less than 3 years in current department or agency 46 24 5 0 0 22 2 93 0 80
2014 3 to 10 years in current department or agency 40 31 11 2 2 13 1 83 4 190
2014 11 to 20 years in current department or agency 49 22 14 3 0 8 5 81 3 37
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 30 17 8 6 1 1 68 14 101
2017 3 to 10 years in current department or agency 48 28 7 8 5 0 4 79 13 163
2017 11 to 20 years in current department or agency 56 22 14 3 3 1 1 80 6 72

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 34 25 4 3 1 2 67 7 102
2017 3 to 10 years in current department or agency 23 32 28 11 5 0 1 55 16 162
2017 11 to 20 years in current department or agency 15 36 24 15 4 1 4 54 21 72

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 24 13 1 2 1 3 83 3 102
2017 3 to 10 years in current department or agency 35 36 18 7 3 0 1 72 10 162
2017 11 to 20 years in current department or agency 19 33 26 11 3 1 6 57 15 72

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 32 16 8 3 2 2 72 11 102
2017 3 to 10 years in current department or agency 28 33 23 9 7 0 1 61 16 163
2017 11 to 20 years in current department or agency 14 33 22 15 8 3 4 51 25 72

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 70 16 6 2 1 1 5 91 3 102
2017 3 to 10 years in current department or agency 60 23 7 3 1 0 6 88 5 163
2017 11 to 20 years in current department or agency 51 27 10 3 0 1 7 86 3 70

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 29 10 1 2 0 1 87 3 102
2017 3 to 10 years in current department or agency 37 35 18 7 2 0 1 72 10 163
2017 11 to 20 years in current department or agency 45 17 20 8 8 0 1 63 17 71

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 29 20 4 2 0 5 73 6 102
2017 3 to 10 years in current department or agency 37 33 20 5 4 0 1 71 9 163
2017 11 to 20 years in current department or agency 31 35 11 17 3 0 3 68 20 71

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 23 17 7 3 0 3 72 10 101
2017 3 to 10 years in current department or agency 31 38 16 7 7 1 1 69 14 162
2017 11 to 20 years in current department or agency 24 34 14 17 7 0 4 60 25 71

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 23 14 8 4 0 3 74 12 102
2017 3 to 10 years in current department or agency 45 29 10 7 6 0 1 76 14 163
2017 11 to 20 years in current department or agency 30 35 14 10 7 0 4 68 18 71

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 32 8 3 2 0 4 87 5 102
2017 3 to 10 years in current department or agency 49 28 14 4 3 0 1 79 8 162
2017 11 to 20 years in current department or agency 26 39 17 11 3 0 4 67 15 70

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 69 17 8 2 2 0 2 88 4 102
2017 3 to 10 years in current department or agency 74 18 5 1 1 0 2 94 1 163
2017 11 to 20 years in current department or agency 60 18 11 6 1 0 4 81 7 72

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 84 7 3 1 2 1 2 94 3 102
2017 3 to 10 years in current department or agency 72 16 6 2 2 1 1 89 5 163
2017 11 to 20 years in current department or agency 74 6 11 4 1 0 4 83 6 72

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 21 9 3 2 0 1 86 5 102
2017 3 to 10 years in current department or agency 53 33 9 2 2 0 1 87 4 163
2017 11 to 20 years in current department or agency 51 29 10 4 1 0 4 84 6 72

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 69 16 6 5 3 0 1 86 8 102
2017 3 to 10 years in current department or agency 61 18 12 5 4 0 1 79 9 163
2017 11 to 20 years in current department or agency 57 18 10 10 3 0 3 77 13 72

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 65 5 2 2 0 0 26 95 3 102
2017 3 to 10 years in current department or agency 54 18 4 2 0 0 21 92 2 163
2017 11 to 20 years in current department or agency 47 19 1 6 3 0 24 87 11 72

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 87 6 4 0 0 0 3 96 0 102
2017 3 to 10 years in current department or agency 82 9 2 2 1 0 5 95 3 163
2017 11 to 20 years in current department or agency 66 17 6 1 1 0 8 91 3 71

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 68 14 6 5 4 1 3 85 9 102
2017 3 to 10 years in current department or agency 75 17 3 1 1 0 2 95 2 163
2017 11 to 20 years in current department or agency 63 22 4 4 3 0 4 88 7 72

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 31 15 1 0 0 2 83 1 102
2017 3 to 10 years in current department or agency 52 28 13 5 1 0 1 80 6 163
2017 11 to 20 years in current department or agency 49 26 14 6 4 0 1 76 10 72

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 45 26 1 2 0 0 71 3 102
2017 3 to 10 years in current department or agency 10 46 36 7 1 0 0 56 8 163
2017 11 to 20 years in current department or agency 11 35 40 7 4 0 3 47 11 72

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 11 30 35 22 0 1 57 13 102
2017 3 to 10 years in current department or agency 2 11 45 29 12 0 0 42 13 163
2017 11 to 20 years in current department or agency 6 17 40 24 13 0 1 37 23 72

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 48 10 4 3 3 0 83 7 102
2017 3 to 10 years in current department or agency 22 53 13 9 2 0 0 75 12 163
2017 11 to 20 years in current department or agency 28 44 17 8 1 0 1 73 10 72

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 44 9 5 2 4 0 83 7 102
2017 3 to 10 years in current department or agency 23 48 15 9 4 1 0 72 13 163
2017 11 to 20 years in current department or agency 19 46 17 13 4 0 1 66 17 72
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 86 102
2017 3 to 10 years in current department or agency 12 88 162
2017 11 to 20 years in current department or agency 15 85 72
2014 Less than 3 years in current department or agency 6 94 80
2014 3 to 10 years in current department or agency 14 86 190

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 87 13 14
2017 3 to 10 years in current department or agency 84 16 19
2017 11 to 20 years in current department or agency 91 9 11
2014 3 to 10 years in current department or agency 73 27 26

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 45 8 0 0 0 8 92 0 12
2017 3 to 10 years in current department or agency 63 31 0 6 0 0 0 94 6 16
2017 11 to 20 years in current department or agency 60 30 0 10 0 0 0 90 10 10
2014 3 to 10 years in current department or agency 68 21 5 5 0 0 0 89 5 19
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 26 11 8 8 4 1 44 56 102
2017 3 to 10 years in current department or agency 60 21 9 3 2 4 0 62 38 163
2017 11 to 20 years in current department or agency 60 25 6 4 0 4 1 63 37 72

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 54
2017 3 to 10 years in current department or agency 16 57
2017 11 to 20 years in current department or agency 4 24

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 54
2017 3 to 10 years in current department or agency 7 57
2017 11 to 20 years in current department or agency 8 24

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 13 54
2017 3 to 10 years in current department or agency 5 57
2017 11 to 20 years in current department or agency 13 24

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 54
2017 3 to 10 years in current department or agency 39 57
2017 11 to 20 years in current department or agency 38 24

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 54
2017 3 to 10 years in current department or agency 5 57
2017 11 to 20 years in current department or agency 4 24

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 46 54
2017 3 to 10 years in current department or agency 56 57
2017 11 to 20 years in current department or agency 50 24

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 59 20 0 4 9 54
2017 3 to 10 years in current department or agency 28 55 9 2 3 3 58
2017 11 to 20 years in current department or agency 30 61 4 0 4 0 23

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 22 7 8 2 0 5 82 10 54
2017 3 to 10 years in current department or agency 34 29 3 10 5 0 19 77 19 59
2017 11 to 20 years in current department or agency 52 28 12 0 4 0 4 83 4 25

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 5 11 7 29 5 33 24 58 54
2017 3 to 10 years in current department or agency 5 10 7 3 12 3 59 41 41 59
2017 11 to 20 years in current department or agency 20 8 12 0 0 12 48 70 0 25
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