2017 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	52	26	11	11	0	0	79	11	19
2017	Compliance, inspection and enforcement	44	45	3	4	4	0	89	9	70
2017	Security	62	31	4	4	0	0	92	4	26
2017	Administration and operations	62	35	0	0	3	0	97	3	34
2017	Human resources	73	27	0	0	0	0	100	0	15
2017	Financial management	54	46	0	0	0	0	100	0	13
2017	Information technology	26	50	7	13	2	2	78	16	46
2017	Policy	69	25	0	6	0	0	94	6	16
2017	None of the above	61	27	4	9	0	0	87	9	55
2014	Federal regulators	50	30	0	10	10	0	80	20	10
2014	Compliance, inspection and enforcement	46	39	0	10	5	0	85	15	59
2014	Communications or public affairs	70	30	0	0	0	0	100	0	10
2014	Security	57	39	0	0	4	0	96	4	23
2014	Administration and operations	60	37	0	0	3	0	97	3	35
2014	Human resources	79	14	7	0	0	0	93	0	14
2014	Financial management	62	38	0	0	0	0	100	0	13
2014	Information technology	36	51	5	7	2	0	86	8	59
2014	None of the above	49	41	3	3	3	0	90	7	61

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	85	15	0	0	0	0	0	100	0	19
2017	Compliance, inspection and enforcement	75	17	3	3	1	0	0	92	5	70
2017	Security	73	12	8	4	0	4	0	88	4	26
2017	Administration and operations	80	9	6	6	0	0	0	88	6	34
2017	Human resources	80	20	0	0	0	0	0	100	0	15
2017	Financial management	85	15	0	0	0	0	0	100	0	13
2017	Information technology	70	24	2	4	0	0	0	93	4	46
2017	Policy	88	13	0	0	0	0	0	100	0	16
2017	None of the above	77	15	2	0	2	5	0	96	2	54
2014	Federal regulators	100	0	0	0	0	0	0	100	0	10
2014	Compliance, inspection and enforcement	68	24	3	2	0	3	0	95	2	59
2014	Communications or public affairs	90	0	10	0	0	0	0	90	0	10
2014	Security	65	22	4	4	4	0	0	87	8	23
2014	Administration and operations	71	26	3	0	0	0	0	97	0	35
2014	Human resources	86	7	7	0	0	0	0	93	0	14
2014	Financial management	62	38	0	0	0	0	0	100	0	13
2014	Information technology	64	22	2	2	3	0	7	93	5	59
2014	None of the above	69	15	10	2	5	0	0	84	7	61

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	21	5	5	11	0	79	16	19
2017	Compliance, inspection and enforcement	70	16	6	6	3	0	85	9	70
2017	Security	77	15	8	0	0	0	92	0	26
2017	Administration and operations	70	18	6	3	3	0	88	6	33
2017	Human resources	53	40	7	0	0	0	93	0	15
2017	Financial management	77	23	0	0	0	0	100	0	13
2017	Information technology	67	17	2	11	2	0	85	13	46
2017	Policy	69	13	6	13	0	0	81	13	16
2017	None of the above	82	13	0	4	2	0	95	5	55
2014	Federal regulators	80	20	0	0	0	0	100	0	10
2014	Compliance, inspection and enforcement	71	15	2	7	5	0	86	12	59
2014	Communications or public affairs	80	0	0	10	10	0	80	20	10
2014	Security	83	4	9	0	4	0	87	4	23
2014	Administration and operations	51	34	0	11	3	0	86	14	35
2014	Human resources	57	36	7	0	0	0	93	0	14
2014	Financial management	54	31	8	8	0	0	85	8	13
2014	Information technology	64	24	3	2	5	2	90	7	59
2014	None of the above	73	20	2	0	5	0	93	5	60

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	37	5	0	0	95	0	19
2017	Compliance, inspection and enforcement	65	30	0	4	0	96	4	70
2017	Security	38	31	8	19	4	69	23	26
2017	Administration and operations	68	20	6	3	3	88	6	34
2017	Human resources	67	33	0	0	0	100	0	15
2017	Financial management	69	23	8	0	0	92	0	13
2017	Information technology	48	41	0	9	2	89	11	46
2017	Policy	69	25	0	6	0	94	6	16
2017	None of the above	59	38	0	4	0	96	4	55
2014	Federal regulators	70	20	0	10	0	90	10	10
2014	Compliance, inspection and enforcement	71	22	2	3	2	93	5	59
2014	Communications or public affairs	80	20	0	0	0	100	0	10
2014	Security	65	22	9	0	4	87	4	23
2014	Administration and operations	51	34	6	6	3	86	9	35
2014	Human resources	64	29	0	7	0	93	7	14
2014	Financial management	54	38	8	0	0	92	0	13
2014	Information technology	53	27	7	10	3	80	14	59
2014	None of the above	54	28	3	15	0	82	15	61

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	37	21	5	21	16	0	58	37	19
2017	Compliance, inspection and enforcement	43	39	6	9	4	0	82	13	70
2017	Security	58	23	0	12	8	0	81	19	26
2017	Administration and operations	53	35	9	3	0	0	88	3	34
2017	Human resources	60	33	0	0	7	0	93	7	15
2017	Financial management	69	31	0	0	0	0	100	0	13
2017	Information technology	46	41	4	7	0	2	89	7	46
2017	Policy	44	50	0	6	0	0	94	6	16
2017	None of the above	53	32	2	9	4	0	86	13	55
2014	Federal regulators	30	20	10	30	10	0	50	40	10
2014	Compliance, inspection and enforcement	37	44	7	7	5	0	81	12	59
2014	Communications or public affairs	50	40	0	0	0	10	100	0	10
2014	Security	74	18	0	4	4	0	92	8	23
2014	Administration and operations	37	37	11	9	6	0	74	14	35
2014	Human resources	71	29	0	0	0	0	100	0	14
2014	Financial management	54	31	15	0	0	0	85	0	13
2014	Information technology	32	37	15	14	2	0	69	15	59
2014	None of the above	57	25	5	11	2	0	82	13	61

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	79	16	0	5	0	95	5	19
2017	Compliance, inspection and enforcement	55	39	4	1	0	94	1	70
2017	Security	50	38	8	4	0	88	4	26
2017	Administration and operations	29	45	20	6	0	74	6	34
2017	Human resources	73	20	0	6	0	94	6	15
2017	Financial management	62	15	15	8	0	77	8	13
2017	Information technology	48	33	13	7	0	80	7	46
2017	Policy	56	44	0	0	0	100	0	16
2017	None of the above	71	23	4	0	2	95	2	55
2014	Federal regulators	40	30	30	0	0	70	0	10
2014	Compliance, inspection and enforcement	59	34	2	5	0	93	5	59
2014	Communications or public affairs	40	40	10	0	10	80	10	10
2014	Security	74	26	0	0	0	100	0	23
2014	Administration and operations	31	40	29	0	0	71	0	35
2014	Human resources	71	29	0	0	0	100	0	14
2014	Financial management	46	31	15	8	0	77	8	13
2014	Information technology	42	42	7	7	2	85	8	59
2014	None of the above	69	23	3	3	2	92	5	61

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	84	11	0	5	0	95	5	19
2017	Compliance, inspection and enforcement	51	40	9	0	0	91	0	70
2017	Security	50	42	8	0	0	92	0	26
2017	Administration and operations	47	32	15	6	0	80	6	34
2017	Human resources	67	33	0	0	0	100	0	15
2017	Financial management	62	38	0	0	0	100	0	13
2017	Information technology	54	37	7	2	0	91	2	46
2017	Policy	63	38	0	0	0	100	0	16
2017	None of the above	71	21	5	0	2	93	2	55
2014	Federal regulators	50	30	10	10	0	80	10	10
2014	Compliance, inspection and enforcement	68	26	3	0	3	93	3	59
2014	Communications or public affairs	70	10	20	0	0	80	0	10
2014	Security	70	30	0	0	0	100	0	23
2014	Administration and operations	31	43	17	9	0	74	9	35
2014	Human resources	71	29	0	0	0	100	0	14
2014	Financial management	38	62	0	0	0	100	0	13
2014	Information technology	44	44	8	3	0	88	3	59
2014	None of the above	61	31	3	2	3	92	5	61

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	63	26	5	5	0	0	89	5	19
2017	Compliance, inspection and enforcement	61	29	9	1	0	0	90	1	70
2017	Security	61	35	4	0	0	0	96	0	26
2017	Administration and operations	53	41	3	3	0	0	94	3	34
2017	Human resources	67	27	7	0	0	0	93	0	15
2017	Financial management	69	31	0	0	0	0	100	0	13
2017	Information technology	50	41	7	0	0	2	93	0	46
2017	Policy	88	13	0	0	0	0	100	0	16
2017	None of the above	61	36	0	4	0	0	96	4	55
2014	Federal regulators	60	30	0	10	0	0	90	10	10
2014	Compliance, inspection and enforcement	64	29	3	2	2	0	93	3	59
2014	Communications or public affairs	70	20	10	0	0	0	90	0	10
2014	Security	65	31	0	0	4	0	96	4	23
2014	Administration and operations	51	43	3	3	0	0	94	3	35
2014	Human resources	86	14	0	0	0	0	100	0	14
2014	Financial management	62	38	0	0	0	0	100	0	13
2014	Information technology	49	39	10	2	0	0	88	2	59
2014	None of the above	59	34	2	5	0	0	93	5	61

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	21	10	11	0	0	79	11	19
2017	Compliance, inspection and enforcement	57	29	4	10	0	0	86	10	70
2017	Security	69	27	4	0	0	0	96	0	26
2017	Administration and operations	56	29	6	9	0	0	85	9	34
2017	Human resources	73	20	0	0	0	6	100	0	15
2017	Financial management	77	23	0	0	0	0	100	0	13
2017	Information technology	61	30	2	7	0	0	91	7	46
2017	Policy	69	19	6	0	6	0	88	6	16
2017	None of the above	72	19	2	5	2	0	91	7	55
2014	Federal regulators	60	0	40	0	0	0	60	0	10
2014	Compliance, inspection and enforcement	59	22	7	5	3	3	84	9	59
2014	Communications or public affairs	80	20	0	0	0	0	100	0	10
2014	Security	74	22	0	0	4	0	96	4	23
2014	Administration and operations	60	17	17	3	3	0	77	6	35
2014	Human resources	64	29	7	0	0	0	93	0	14
2014	Financial management	69	15	8	8	0	0	85	8	13
2014	Information technology	37	41	7	12	2	2	79	14	59
2014	None of the above	67	21	0	11	0	0	89	11	61

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	32	16	21	16	5	0	10	53	24	19
2017	Compliance, inspection and enforcement	28	17	10	16	13	1	14	54	34	70
2017	Security	42	19	8	4	8	4	15	76	14	26
2017	Administration and operations	42	29	6	6	3	0	15	83	10	34
2017	Human resources	20	14	0	7	0	14	46	83	17	15
2017	Financial management	62	8	15	8	0	0	8	75	8	13
2017	Information technology	54	19	9	4	4	0	9	81	10	46
2017	Policy	13	25	0	31	6	0	25	50	50	16
2017	None of the above	47	11	7	11	13	2	11	66	27	55
2014	Federal regulators	40	30	10	0	10	0	10	78	11	10
2014	Compliance, inspection and enforcement	32	20	12	9	12	0	15	62	24	59
2014	Communications or public affairs	50	10	0	10	10	0	20	75	25	10
2014	Security	70	18	4	4	4	0	0	87	8	23
2014	Administration and operations	51	20	11	0	0	0	17	86	0	35
2014	Human resources	14	21	0	14	7	0	43	63	38	14
2014	Financial management	31	15	23	8	8	0	15	55	18	13
2014	Information technology	59	19	7	0	7	2	7	85	7	59
2014	None of the above	39	21	10	10	5	0	15	71	17	61

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	37	0	5	0	95	5	19
2017	Compliance, inspection and enforcement	54	30	9	7	0	84	7	70
2017	Security	62	23	15	0	0	85	0	26
2017	Administration and operations	38	50	9	3	0	88	3	34
2017	Human resources	60	20	20	0	0	80	0	15
2017	Financial management	31	54	8	8	0	85	8	13
2017	Information technology	28	52	11	7	2	80	9	46
2017	Policy	25	69	0	0	6	94	6	16
2017	None of the above	61	29	4	7	0	89	7	55
2014	Federal regulators	50	40	10	0	0	90	0	10
2014	Compliance, inspection and enforcement	51	39	5	5	0	90	5	59
2014	Communications or public affairs	40	40	0	10	10	80	20	10
2014	Security	61	31	4	4	0	92	4	23
2014	Administration and operations	29	54	17	0	0	83	0	35
2014	Human resources	57	43	0	0	0	100	0	14
2014	Financial management	38	54	0	8	0	92	8	13
2014	Information technology	27	46	12	14	2	73	15	59
2014	None of the above	54	33	3	5	5	87	10	61

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	48	21	10	21	0	0	69	21	19
2017	Compliance, inspection and enforcement	47	36	4	4	9	0	82	13	70
2017	Security	42	38	8	8	4	0	81	12	26
2017	Administration and operations	45	41	9	3	3	0	85	6	34
2017	Human resources	73	14	13	0	0	0	87	0	15
2017	Financial management	38	46	8	8	0	0	85	8	13
2017	Information technology	28	46	13	4	9	0	74	13	46
2017	Policy	63	19	6	6	6	0	81	13	16
2017	None of the above	50	36	5	5	4	0	86	9	55
2014	Federal regulators	40	30	0	10	20	0	70	30	10
2014	Compliance, inspection and enforcement	41	32	10	9	7	2	74	16	59
2014	Communications or public affairs	40	10	30	20	0	0	50	20	10
2014	Security	52	31	13	4	0	0	83	4	23
2014	Administration and operations	34	31	20	11	3	0	66	14	35
2014	Human resources	64	21	7	7	0	0	86	7	14
2014	Financial management	31	62	8	0	0	0	92	0	13
2014	Information technology	24	37	15	19	3	2	62	22	59
2014	None of the above	39	39	5	8	8	0	79	16	61

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	26	10	0	5	85	5	19
2017	Compliance, inspection and enforcement	43	38	9	9	1	81	10	70
2017	Security	54	35	0	11	0	89	11	26
2017	Administration and operations	53	32	9	6	0	85	6	34
2017	Human resources	60	40	0	0	0	100	0	15
2017	Financial management	38	38	15	8	0	77	8	13
2017	Information technology	13	63	7	15	2	76	17	46
2017	Policy	31	38	0	25	6	69	31	16
2017	None of the above	62	20	4	14	0	82	14	55

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	84	16	0	0	0	0	100	0	19
2017	Compliance, inspection and enforcement	67	30	3	0	0	0	97	0	70
2017	Security	66	27	4	4	0	0	93	4	26
2017	Administration and operations	53	35	9	3	0	0	88	3	34
2017	Human resources	87	0	6	0	0	7	93	0	15
2017	Financial management	46	38	8	8	0	0	85	8	13
2017	Information technology	43	41	7	7	2	0	85	9	46
2017	Policy	38	38	6	6	13	0	75	19	16
2017	None of the above	75	16	4	5	0	0	91	5	55
2014	Federal regulators	60	40	0	0	0	0	100	0	10
2014	Compliance, inspection and enforcement	70	20	7	2	2	0	90	3	59
2014	Communications or public affairs	50	40	10	0	0	0	90	0	10
2014	Security	61	31	4	4	0	0	92	4	23
2014	Administration and operations	46	40	14	0	0	0	86	0	35
2014	Human resources	79	21	0	0	0	0	100	0	14
2014	Financial management	46	38	0	15	0	0	85	15	13
2014	Information technology	37	42	8	10	2	0	80	12	59
2014	None of the above	61	28	2	3	7	0	89	10	61

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	42	16	21	21	0	58	21	19
2017	Compliance, inspection and enforcement	51	33	6	8	3	84	11	70
2017	Security	54	27	15	4	0	81	4	26
2017	Administration and operations	50	32	9	6	3	82	9	34
2017	Human resources	73	20	7	0	0	93	0	15
2017	Financial management	38	46	15	0	0	85	0	13
2017	Information technology	35	44	4	9	9	78	17	46
2017	Policy	31	44	0	13	13	75	25	16
2017	None of the above	53	30	5	7	4	84	11	55

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	79	16	0	5	0	95	5	19
2017	Compliance, inspection and enforcement	67	26	4	3	0	93	3	70
2017	Security	73	19	8	0	0	92	0	26
2017	Administration and operations	59	32	9	0	0	91	0	34
2017	Human resources	87	7	6	0	0	94	0	15
2017	Financial management	54	31	15	0	0	85	0	13
2017	Information technology	52	41	7	0	0	93	0	46
2017	Policy	63	31	0	6	0	94	6	16
2017	None of the above	75	21	2	2	0	96	2	55
2014	Federal regulators	80	20	0	0	0	100	0	10
2014	Compliance, inspection and enforcement	69	26	5	0	0	95	0	59
2014	Communications or public affairs	50	30	10	10	0	80	10	10
2014	Security	74	26	0	0	0	100	0	23
2014	Administration and operations	74	26	0	0	0	100	0	35
2014	Human resources	86	14	0	0	0	100	0	14
2014	Financial management	69	23	8	0	0	92	0	13
2014	Information technology	49	39	8	2	2	88	3	59
2014	None of the above	75	16	3	5	0	92	5	61

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	63	32	0	0	5	0	0	95	5	19
2017	Compliance, inspection and enforcement	47	36	7	9	1	0	0	82	11	70
2017	Security	58	27	8	4	4	0	0	85	8	26
2017	Administration and operations	42	26	23	6	3	0	0	68	9	34
2017	Human resources	54	20	20	0	6	0	0	74	6	15
2017	Financial management	46	54	0	0	0	0	0	100	0	13
2017	Information technology	36	47	11	7	0	0	0	82	7	45
2017	Policy	38	50	6	6	0	0	0	88	6	16
2017	None of the above	43	41	7	5	2	0	2	85	7	55
2014	Federal regulators	20	60	0	0	20	0	0	80	20	10
2014	Compliance, inspection and enforcement	51	37	5	3	0	2	2	91	4	59
2014	Communications or public affairs	30	60	10	0	0	0	0	90	0	10
2014	Security	52	39	4	4	0	0	0	92	4	23
2014	Administration and operations	37	46	14	3	0	0	0	83	3	35
2014	Human resources	43	50	0	7	0	0	0	93	7	14
2014	Financial management	54	38	8	0	0	0	0	92	0	13
2014	Information technology	29	42	17	8	3	0	0	71	12	59
2014	None of the above	36	41	2	11	8	0	2	78	20	61

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	53	26	15	0	5	0	79	5	19
2017	Compliance, inspection and enforcement	50	30	13	7	0	0	80	7	70
2017	Security	69	15	15	0	0	0	85	0	26
2017	Administration and operations	53	20	18	6	3	0	74	9	34
2017	Human resources	60	40	0	0	0	0	100	0	15
2017	Financial management	62	23	15	0	0	0	85	0	13
2017	Information technology	37	46	7	7	4	0	83	11	46
2017	Policy	44	31	19	0	6	0	75	6	16
2017	None of the above	55	23	4	11	7	0	79	18	55
2014	Federal regulators	30	50	0	10	10	0	80	20	10
2014	Compliance, inspection and enforcement	59	26	10	3	2	0	85	5	59
2014	Communications or public affairs	40	40	10	10	0	0	80	10	10
2014	Security	65	26	8	0	0	0	92	0	23
2014	Administration and operations	49	34	14	3	0	0	83	3	35
2014	Human resources	57	43	0	0	0	0	100	0	14
2014	Financial management	54	31	15	0	0	0	85	0	13
2014	Information technology	34	37	10	14	5	0	71	19	59
2014	None of the above	38	36	10	10	5	2	75	15	61

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	53	26	21	0	0	0	0	79	0	19
2017	Compliance, inspection and enforcement	53	28	10	7	3	0	0	80	10	70
2017	Security	58	31	12	0	0	0	0	88	0	26
2017	Administration and operations	47	38	12	3	0	0	0	85	3	34
2017	Human resources	80	20	0	0	0	0	0	100	0	15
2017	Financial management	54	46	0	0	0	0	0	100	0	13
2017	Information technology	41	44	9	7	0	0	0	85	7	46
2017	Policy	50	25	13	6	6	0	0	75	13	16
2017	None of the above	57	32	4	4	2	0	2	91	5	55
2014	Federal regulators	30	50	0	10	10	0	0	80	20	10
2014	Compliance, inspection and enforcement	59	30	3	2	3	0	2	91	5	59
2014	Communications or public affairs	60	10	30	0	0	0	0	70	0	10
2014	Security	74	26	0	0	0	0	0	100	0	23
2014	Administration and operations	51	43	3	3	0	0	0	94	3	35
2014	Human resources	79	21	0	0	0	0	0	100	0	14
2014	Financial management	38	62	0	0	0	0	0	100	0	13
2014	Information technology	34	37	15	12	0	2	0	72	12	59
2014	None of the above	51	30	8	8	3	0	0	80	11	61

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	68	26	5	0	0	95	0	19
2017	Compliance, inspection and enforcement	60	28	8	4	0	88	4	70
2017	Security	66	27	8	0	0	92	0	26
2017	Administration and operations	56	26	12	3	3	82	6	34
2017	Human resources	80	20	0	0	0	100	0	15
2017	Financial management	38	54	0	8	0	92	8	13
2017	Information technology	41	44	13	2	0	85	2	46
2017	Policy	50	38	6	0	6	88	6	16
2017	None of the above	68	25	4	2	2	93	4	55
2014	Federal regulators	40	40	20	0	0	80	0	10
2014	Compliance, inspection and enforcement	56	29	9	5	2	85	7	59
2014	Communications or public affairs	30	50	10	0	10	80	10	10
2014	Security	65	31	0	4	0	96	4	23
2014	Administration and operations	46	46	9	0	0	91	0	35
2014	Human resources	71	21	0	7	0	93	7	14
2014	Financial management	54	38	8	0	0	92	0	13
2014	Information technology	31	44	17	8	0	75	8	59
2014	None of the above	56	28	7	5	5	84	10	61

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	47	26	11	11	5	0	74	16	19
2017	Compliance, inspection and enforcement	40	42	10	3	4	1	83	7	70
2017	Security	46	35	8	12	0	0	81	12	26
2017	Administration and operations	59	32	9	0	0	0	91	0	34
2017	Human resources	46	40	7	7	0	0	86	7	15
2017	Financial management	77	23	0	0	0	0	100	0	13
2017	Information technology	41	39	17	0	2	0	80	2	46
2017	Policy	44	44	0	6	0	6	93	7	16
2017	None of the above	48	37	13	0	2	0	86	2	55
2014	Federal regulators	10	40	10	30	0	10	56	33	10
2014	Compliance, inspection and enforcement	32	48	10	7	3	0	80	10	59
2014	Communications or public affairs	70	20	10	0	0	0	90	0	10
2014	Security	47	48	4	0	0	0	96	0	23
2014	Administration and operations	51	37	9	3	0	0	89	3	35
2014	Human resources	29	36	21	14	0	0	64	14	14
2014	Financial management	62	15	23	0	0	0	77	0	13
2014	Information technology	37	41	15	3	3	0	78	7	59
2014	None of the above	51	36	8	3	2	0	87	5	61

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	11	11	26	26	11	0	15	44	25	19
2017	Compliance, inspection and enforcement	9	15	42	19	13	0	3	33	24	68
2017	Security	0	8	35	31	19	4	4	54	8	26
2017	Administration and operations	0	12	44	18	21	0	6	41	12	34
2017	Human resources	7	20	34	27	13	0	0	39	27	15
2017	Financial management	8	8	38	31	15	0	0	46	15	13
2017	Information technology	9	28	26	24	9	0	4	34	39	46
2017	Policy	13	6	31	31	19	0	0	50	19	16
2017	None of the above	11	4	27	25	29	0	4	56	15	54
2014	Federal regulators	10	10	70	0	10	0	0	10	20	10
2014	Compliance, inspection and enforcement	5	21	26	28	17	2	2	46	27	58
2014	Communications or public affairs	0	0	70	20	10	0	0	30	0	10
2014	Security	4	22	31	26	17	0	0	43	26	23
2014	Administration and operations	9	20	17	31	17	3	3	52	30	35
2014	Human resources	7	14	43	21	14	0	0	36	21	14
2014	Financial management	8	15	38	31	8	0	0	38	23	13
2014	Information technology	10	29	47	12	2	0	0	14	39	59
2014	None of the above	5	13	25	23	33	0	0	57	18	60

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	5	11	26	26	0	11	59	30	19
2017	Compliance, inspection and enforcement	6	12	27	26	25	3	1	54	18	68
2017	Security	0	4	27	31	31	4	4	67	4	26
2017	Administration and operations	0	9	25	25	35	0	6	64	10	32
2017	Human resources	0	7	14	40	40	0	0	80	7	15
2017	Financial management	0	8	31	38	23	0	0	62	8	13
2017	Information technology	11	15	20	28	22	0	4	52	27	46
2017	Policy	13	6	38	19	25	0	0	44	19	16
2017	None of the above	7	13	16	13	47	2	2	62	21	54
2014	Federal regulators	0	20	50	20	10	0	0	30	20	10
2014	Compliance, inspection and enforcement	2	7	14	32	37	3	5	76	9	59
2014	Communications or public affairs	0	10	20	10	50	10	0	67	11	10
2014	Security	0	9	26	18	47	0	0	65	9	23
2014	Administration and operations	3	9	29	31	20	3	6	56	13	35
2014	Human resources	0	0	7	36	50	7	0	92	0	14
2014	Financial management	0	0	23	54	23	0	0	77	0	13
2014	Information technology	7	7	31	39	14	2	2	54	14	59
2014	None of the above	3	11	20	20	46	0	0	66	15	61

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	11	16	16	31	21	0	5	55	28	19
2017	Compliance, inspection and enforcement	10	12	27	29	19	1	1	50	23	68
2017	Security	4	12	31	23	27	0	4	52	16	26
2017	Administration and operations	3	19	19	19	37	0	3	58	22	32
2017	Human resources	0	14	27	27	27	7	0	57	15	15
2017	Financial management	0	23	23	31	23	0	0	54	23	13
2017	Information technology	15	17	35	15	13	0	4	29	34	46
2017	Policy	6	13	63	13	6	0	0	19	19	16
2017	None of the above	9	9	22	27	31	0	2	59	19	54
2014	Federal regulators	20	0	60	10	10	0	0	20	20	10
2014	Compliance, inspection and enforcement	9	14	36	20	22	0	0	42	22	59
2014	Communications or public affairs	0	30	20	30	20	0	0	50	30	10
2014	Security	0	13	52	4	30	0	0	35	13	23
2014	Administration and operations	6	26	20	26	20	0	3	47	32	35
2014	Human resources	0	14	36	21	29	0	0	50	14	14
2014	Financial management	8	8	31	38	15	0	0	54	15	13
2014	Information technology	15	19	31	32	3	0	0	36	34	59
2014	None of the above	10	10	18	26	31	3	1	60	21	61

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	5	11	26	26	26	0	5	55	17	19
2017	Compliance, inspection and enforcement	4	9	21	42	21	0	3	64	14	67
2017	Security	0	0	19	46	31	0	4	80	0	26
2017	Administration and operations	0	3	25	41	28	0	3	71	3	32
2017	Human resources	0	7	29	22	42	0	0	64	7	14
2017	Financial management	0	0	31	38	31	0	0	69	0	13
2017	Information technology	9	9	35	28	15	0	4	45	18	46
2017	Policy	0	6	38	44	13	0	0	56	6	16
2017	None of the above	2	2	22	36	36	0	2	74	4	54
2014	Federal regulators	0	0	60	30	10	0	0	40	0	10
2014	Compliance, inspection and enforcement	3	3	26	48	20	0	0	68	7	59
2014	Communications or public affairs	0	0	70	10	20	0	0	30	0	10
2014	Security	0	9	27	27	36	0	0	63	9	22
2014	Administration and operations	0	6	31	34	23	0	6	61	6	35
2014	Human resources	7	7	21	43	21	0	0	64	14	14
2014	Financial management	0	31	15	38	15	0	0	54	31	13
2014	Information technology	5	20	49	22	3	0	0	25	25	59
2014	None of the above	2	5	13	38	40	2	0	80	7	60

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	16	16	16	21	26	0	5	50	33	19
2017	Compliance, inspection and enforcement	6	16	33	22	18	3	3	42	23	68
2017	Security	0	8	46	15	23	4	4	41	8	26
2017	Administration and operations	3	15	29	22	25	0	6	50	20	32
2017	Human resources	0	14	34	20	32	0	0	53	14	15
2017	Financial management	0	0	38	31	31	0	0	62	0	13
2017	Information technology	17	22	26	20	15	0	0	35	39	46
2017	Policy	13	19	38	6	25	0	0	31	31	16
2017	None of the above	2	13	26	29	29	0	2	59	15	54
2014	Federal regulators	10	10	30	40	10	0	0	50	20	10
2014	Compliance, inspection and enforcement	10	15	34	17	20	0	3	38	26	59
2014	Communications or public affairs	0	10	50	20	20	0	0	40	10	10
2014	Security	4	13	26	30	26	0	0	56	18	23
2014	Administration and operations	3	14	31	14	26	6	6	45	19	35
2014	Human resources	0	7	43	7	29	7	7	42	8	14
2014	Financial management	0	15	31	15	38	0	0	54	15	13
2014	Information technology	17	15	32	20	7	7	2	30	35	59
2014	None of the above	3	11	34	25	24	0	2	50	15	61

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	0	26	16	26	5	5	47	24	19
2017	Compliance, inspection and enforcement	7	20	28	16	22	4	3	41	29	68
2017	Security	4	4	19	35	34	0	4	72	8	26
2017	Administration and operations	0	6	37	19	35	3	0	55	6	32
2017	Human resources	0	0	14	27	40	7	14	83	0	15
2017	Financial management	0	0	54	38	8	0	0	46	0	13
2017	Information technology	4	7	20	35	26	0	9	67	12	46
2017	Policy	6	13	19	44	19	0	0	63	19	16
2017	None of the above	5	7	20	29	36	0	2	67	13	54
2014	Federal regulators	10	10	40	40	0	0	0	40	20	10
2014	Compliance, inspection and enforcement	2	14	22	32	27	2	2	61	16	59
2014	Communications or public affairs	0	0	10	20	60	10	0	89	0	10
2014	Security	0	9	9	39	39	4	0	82	9	23
2014	Administration and operations	6	11	14	26	23	11	9	61	21	35
2014	Human resources	0	0	0	21	57	7	14	100	0	14
2014	Financial management	0	0	31	23	46	0	0	69	0	13
2014	Information technology	2	7	12	44	25	3	7	77	9	59
2014	None of the above	0	7	28	30	26	3	6	62	7	61

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	5	0	26	31	26	0	11	65	6	19
2017	Compliance, inspection and enforcement	7	9	33	32	15	3	1	49	17	68
2017	Security	4	15	23	31	23	0	4	56	20	26
2017	Administration and operations	0	12	22	25	28	0	13	61	14	32
2017	Human resources	0	0	33	34	33	0	0	67	0	15
2017	Financial management	0	15	31	31	23	0	0	54	15	13
2017	Information technology	17	15	30	24	4	4	4	31	36	46
2017	Policy	6	6	31	38	13	0	6	53	13	16
2017	None of the above	5	11	20	29	33	2	0	63	17	54
2014	Federal regulators	20	0	60	20	0	0	0	20	20	10
2014	Compliance, inspection and enforcement	7	19	30	32	10	2	0	43	26	59
2014	Communications or public affairs	10	10	10	20	40	10	0	67	22	10
2014	Security	0	13	13	35	35	4	0	73	14	23
2014	Administration and operations	3	17	31	26	14	6	3	44	22	35
2014	Human resources	0	0	21	43	29	0	7	77	0	14
2014	Financial management	8	15	31	23	23	0	0	46	23	13
2014	Information technology	12	24	36	21	7	0	0	28	36	58
2014	None of the above	12	13	27	22	20	2	5	45	27	60

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	79	0	5	0	5	0	11	88	6	19
2017	Compliance, inspection and enforcement	71	18	7	1	1	0	1	90	3	70
2017	Security	85	8	8	0	0	0	0	92	0	26
2017	Administration and operations	65	23	9	0	3	0	0	88	3	34
2017	Human resources	87	13	0	0	0	0	0	100	0	15
2017	Financial management	62	38	0	0	0	0	0	100	0	13
2017	Information technology	65	17	9	4	4	0	0	83	9	46
2017	Policy	75	6	0	19	0	0	0	81	19	16
2017	None of the above	79	12	4	4	2	0	0	91	5	55
2014	Federal regulators	90	0	10	0	0	0	0	90	0	10
2014	Compliance, inspection and enforcement	71	14	5	9	0	2	0	86	9	59
2014	Communications or public affairs	80	0	10	10	0	0	0	80	10	10
2014	Security	96	0	0	4	0	0	0	96	4	23
2014	Administration and operations	69	20	11	0	0	0	0	89	0	35
2014	Human resources	93	0	0	7	0	0	0	93	7	14
2014	Financial management	62	38	0	0	0	0	0	100	0	13
2014	Information technology	64	19	5	5	5	0	2	84	10	59
2014	None of the above	74	15	5	5	2	0	0	89	7	61

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	52	11	5	0	0	11	82	6	19
2017	Compliance, inspection and enforcement	38	18	15	9	6	7	7	66	17	70
2017	Security	50	23	8	8	8	4	0	76	16	26
2017	Administration and operations	42	20	18	9	6	3	3	66	15	34
2017	Human resources	40	34	0	7	0	0	19	92	8	15
2017	Financial management	23	31	23	15	0	8	0	58	17	13
2017	Information technology	35	33	7	13	2	2	9	76	17	46
2017	Policy	25	38	6	6	19	0	6	67	27	16
2017	None of the above	39	18	11	13	2	14	4	70	17	55
2014	Federal regulators	30	40	10	20	0	0	0	70	20	10
2014	Compliance, inspection and enforcement	42	29	14	9	2	3	2	75	11	59
2014	Communications or public affairs	50	30	10	0	0	0	10	89	0	10
2014	Security	48	35	13	0	0	4	0	87	0	23
2014	Administration and operations	34	34	14	9	0	6	3	75	9	35
2014	Human resources	36	29	14	0	0	0	21	82	0	14
2014	Financial management	69	31	0	0	0	0	0	100	0	13
2014	Information technology	34	31	17	8	2	8	0	70	11	59
2014	None of the above	34	23	8	11	7	2	15	69	22	61

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	53	21	11	5	11	0	74	16	19
2017	Compliance, inspection and enforcement	60	17	10	9	4	0	77	13	70
2017	Security	73	19	0	4	4	0	92	8	26
2017	Administration and operations	56	20	12	12	0	0	77	12	34
2017	Human resources	60	20	7	7	0	6	86	7	15
2017	Financial management	62	38	0	0	0	0	100	0	13
2017	Information technology	48	37	11	2	2	0	85	4	46
2017	Policy	63	6	6	19	6	0	69	25	16
2017	None of the above	52	25	9	11	4	0	77	14	55
2014	Federal regulators	40	20	10	30	0	0	60	30	10
2014	Compliance, inspection and enforcement	60	25	8	3	3	0	85	7	59
2014	Communications or public affairs	50	20	20	0	10	0	70	10	10
2014	Security	74	22	0	4	0	0	96	4	23
2014	Administration and operations	49	31	11	9	0	0	80	9	35
2014	Human resources	50	43	7	0	0	0	93	0	14
2014	Financial management	69	31	0	0	0	0	100	0	13
2014	Information technology	44	36	7	8	3	2	81	12	59
2014	None of the above	52	21	10	11	5	0	74	16	61

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	42	42	5	5	5	0	0	84	11	19
2017	Compliance, inspection and enforcement	40	35	3	16	4	1	1	77	20	70
2017	Security	62	31	4	0	4	0	0	92	4	26
2017	Administration and operations	50	23	15	12	0	0	0	74	12	34
2017	Human resources	60	33	0	0	0	0	6	100	0	15
2017	Financial management	46	46	8	0	0	0	0	92	0	13
2017	Information technology	37	44	9	9	0	0	2	82	9	46
2017	Policy	50	13	13	13	13	0	0	63	25	16
2017	None of the above	44	38	4	13	2	0	0	82	14	55
2014	Federal regulators	40	30	30	0	0	0	0	70	0	10
2014	Compliance, inspection and enforcement	47	34	3	10	5	0	0	81	15	59
2014	Communications or public affairs	40	60	0	0	0	0	0	100	0	10
2014	Security	65	35	0	0	0	0	0	100	0	23
2014	Administration and operations	51	26	11	11	0	0	0	77	11	35
2014	Human resources	86	14	0	0	0	0	0	100	0	14
2014	Financial management	54	31	8	8	0	0	0	85	8	13
2014	Information technology	46	36	14	5	0	0	0	81	5	59
2014	None of the above	51	25	8	13	2	2	0	77	15	61

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	26	32	21	16	5	0	0	58	21	19
2017	Compliance, inspection and enforcement	36	29	16	6	9	4	0	68	16	69
2017	Security	50	19	4	4	12	8	4	79	17	26
2017	Administration and operations	39	29	18	6	3	3	3	72	9	34
2017	Human resources	60	14	0	0	0	20	6	100	0	15
2017	Financial management	54	23	23	0	0	0	0	77	0	13
2017	Information technology	35	28	20	7	2	6	2	69	10	46
2017	Policy	44	19	6	13	13	6	0	67	27	16
2017	None of the above	34	21	20	13	4	9	0	61	18	55
2014	Federal regulators	30	20	10	10	10	20	0	63	25	10
2014	Compliance, inspection and enforcement	39	29	9	5	9	10	0	75	15	59
2014	Communications or public affairs	50	20	10	10	0	10	0	78	11	10
2014	Security	48	17	18	18	0	0	0	65	18	23
2014	Administration and operations	37	31	11	9	6	6	0	73	15	35
2014	Human resources	50	29	0	7	0	7	7	92	8	14
2014	Financial management	62	38	0	0	0	0	0	100	0	13
2014	Information technology	34	31	17	8	2	7	2	70	11	59
2014	None of the above	39	25	8	23	2	3	0	66	25	61

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	31	16	32	0	0	0	52	32	19
2017	Compliance, inspection and enforcement	26	20	6	22	6	20	0	58	35	69
2017	Security	19	27	8	7	15	23	0	60	30	26
2017	Administration and operations	38	20	15	6	6	9	7	69	14	34
2017	Human resources	27	34	7	0	0	20	13	90	0	15
2017	Financial management	31	23	15	8	15	8	0	58	25	13
2017	Information technology	13	33	11	15	11	7	11	55	32	46
2017	Policy	13	19	19	25	6	19	0	38	38	16
2017	None of the above	13	34	7	18	5	19	4	60	30	55
2014	Federal regulators	20	20	30	10	10	10	0	44	22	10
2014	Compliance, inspection and enforcement	26	29	7	12	9	17	2	67	25	59
2014	Communications or public affairs	20	20	20	0	0	20	20	67	0	10
2014	Security	43	26	8	9	0	13	0	80	10	23
2014	Administration and operations	14	31	23	6	3	23	0	59	11	35
2014	Human resources	43	14	7	0	0	36	0	89	0	14
2014	Financial management	31	38	15	15	0	0	0	69	15	13
2014	Information technology	12	31	20	19	3	12	3	50	26	59
2014	None of the above	23	16	11	28	5	15	2	47	39	61

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	63	31	0	5	0	95	5	19
2017	Compliance, inspection and enforcement	58	32	3	6	1	90	7	70
2017	Security	62	27	0	8	4	88	12	26
2017	Administration and operations	47	35	9	9	0	82	9	34
2017	Human resources	87	13	0	0	0	100	0	15
2017	Financial management	85	8	8	0	0	92	0	13
2017	Information technology	41	44	11	4	0	85	4	46
2017	Policy	56	31	6	0	6	88	6	16
2017	None of the above	68	25	0	4	4	93	7	55
2014	Federal regulators	50	40	0	10	0	90	10	10
2014	Compliance, inspection and enforcement	54	37	2	7	0	91	7	59
2014	Communications or public affairs	30	70	0	0	0	100	0	10
2014	Security	78	17	4	0	0	96	0	23
2014	Administration and operations	57	37	3	3	0	94	3	35
2014	Human resources	86	14	0	0	0	100	0	14
2014	Financial management	54	46	0	0	0	100	0	13
2014	Information technology	56	36	5	3	0	92	3	59
2014	None of the above	51	34	7	8	0	85	8	61

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	53	21	10	11	5	0	0	74	16	19
2017	Compliance, inspection and enforcement	47	37	7	8	1	0	0	84	9	70
2017	Security	73	15	4	8	0	0	0	88	8	26
2017	Administration and operations	56	26	12	6	0	0	0	82	6	34
2017	Human resources	33	60	0	7	0	0	0	93	7	15
2017	Financial management	46	31	15	8	0	0	0	77	8	13
2017	Information technology	39	41	11	4	4	0	0	80	9	46
2017	Policy	69	19	6	0	6	0	0	88	6	16
2017	None of the above	59	32	4	2	4	0	0	91	5	55
2014	Federal regulators	60	20	10	10	0	0	0	80	10	10
2014	Compliance, inspection and enforcement	48	34	2	12	2	2	2	84	14	59
2014	Communications or public affairs	30	40	0	20	10	0	0	70	30	10
2014	Security	83	9	8	0	0	0	0	92	0	23
2014	Administration and operations	43	40	6	6	0	6	0	88	6	35
2014	Human resources	79	14	7	0	0	0	0	93	0	14
2014	Financial management	38	46	8	8	0	0	0	85	8	13
2014	Information technology	47	29	14	5	5	0	0	76	10	59
2014	None of the above	52	28	8	7	3	0	2	82	10	61

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	53	37	0	0	5	0	5	94	6	19
2017	Compliance, inspection and enforcement	52	27	7	9	1	3	0	82	11	69
2017	Security	77	19	0	4	0	0	0	96	4	26
2017	Administration and operations	62	18	9	9	0	3	0	82	9	34
2017	Human resources	60	40	0	0	0	0	0	100	0	15
2017	Financial management	69	23	8	0	0	0	0	92	0	13
2017	Information technology	46	41	4	7	2	0	0	87	9	46
2017	Policy	75	6	13	0	6	0	0	81	6	16
2017	None of the above	64	23	5	2	4	0	2	89	5	55
2014	Federal regulators	60	30	10	0	0	0	0	90	0	10
2014	Compliance, inspection and enforcement	66	19	7	5	2	2	0	86	7	59
2014	Communications or public affairs	40	20	10	20	10	0	0	60	30	10
2014	Security	78	17	4	0	0	0	0	96	0	23
2014	Administration and operations	51	20	20	3	0	3	3	76	3	35
2014	Human resources	86	14	0	0	0	0	0	100	0	14
2014	Financial management	69	23	8	0	0	0	0	92	0	13
2014	Information technology	47	31	8	7	2	5	0	82	9	59
2014	None of the above	56	25	11	2	3	3	0	83	5	61

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	63	11	11	5	11	0	74	15	19
2017	Compliance, inspection and enforcement	55	26	4	9	4	1	82	14	70
2017	Security	77	15	4	4	0	0	92	4	26
2017	Administration and operations	59	26	6	6	3	0	85	9	34
2017	Human resources	60	40	0	0	0	0	100	0	15
2017	Financial management	38	62	0	0	0	0	100	0	13
2017	Information technology	39	44	9	7	2	0	83	9	46
2017	Policy	56	31	0	0	13	0	88	13	16
2017	None of the above	52	34	5	7	2	0	86	9	55
2014	Federal regulators	50	30	20	0	0	0	80	0	10
2014	Compliance, inspection and enforcement	64	20	7	5	2	2	86	7	59
2014	Communications or public affairs	50	30	0	10	10	0	80	20	10
2014	Security	74	18	8	0	0	0	92	0	23
2014	Administration and operations	51	29	11	3	0	6	85	3	35
2014	Human resources	36	57	0	0	7	0	93	7	14
2014	Financial management	69	23	8	0	0	0	92	0	13
2014	Information technology	49	29	12	7	3	0	78	10	59
2014	None of the above	49	28	7	8	7	2	78	15	61

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	89	5	0	0	0	5	100	0	19
2017	Compliance, inspection and enforcement	81	13	3	0	3	0	94	3	70
2017	Security	89	11	0	0	0	0	100	0	26
2017	Administration and operations	85	12	0	3	0	0	97	3	34
2017	Human resources	100	0	0	0	0	0	100	0	15
2017	Financial management	100	0	0	0	0	0	100	0	13
2017	Information technology	72	11	9	0	9	0	83	9	46
2017	Policy	81	6	13	0	0	0	88	0	16
2017	None of the above	84	12	0	0	2	2	98	2	55
2014	Federal regulators	100	0	0	0	0	0	100	0	10
2014	Compliance, inspection and enforcement	86	9	3	0	2	0	95	2	59
2014	Communications or public affairs	80	20	0	0	0	0	100	0	10
2014	Security	96	0	0	0	4	0	96	4	23
2014	Administration and operations	77	14	9	0	0	0	91	0	35
2014	Human resources	100	0	0	0	0	0	100	0	14
2014	Financial management	100	0	0	0	0	0	100	0	13
2014	Information technology	76	15	2	0	5	2	93	5	59
2014	None of the above	89	8	0	2	0	2	98	2	61

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	69	21	0	0	0	0	10	100	0	19
2017	Compliance, inspection and enforcement	61	28	3	1	3	1	3	93	4	70
2017	Security	69	15	4	0	4	4	4	92	4	26
2017	Administration and operations	53	26	12	3	0	0	6	85	3	34
2017	Human resources	60	6	14	0	0	7	14	83	0	15
2017	Financial management	62	8	15	8	0	0	8	75	8	13
2017	Information technology	50	26	13	2	0	2	7	83	2	46
2017	Policy	56	13	6	0	0	13	13	92	0	16
2017	None of the above	64	14	4	4	4	4	7	88	8	55
2014	Federal regulators	50	20	10	0	0	0	20	88	0	10
2014	Compliance, inspection and enforcement	66	15	5	3	2	2	7	89	6	59
2014	Communications or public affairs	70	10	10	0	10	0	0	80	10	10
2014	Security	74	8	4	0	9	0	4	86	9	23
2014	Administration and operations	57	20	6	6	3	3	6	84	9	35
2014	Human resources	64	14	0	0	7	0	14	92	8	14
2014	Financial management	54	15	8	8	0	8	8	82	9	13
2014	Information technology	41	22	5	12	7	7	7	73	22	59
2014	None of the above	69	15	3	3	5	5	0	88	9	61

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	68	16	16	0	0	0	84	0	19
2017	Compliance, inspection and enforcement	58	28	9	4	1	0	86	6	70
2017	Security	81	15	0	0	4	0	96	4	26
2017	Administration and operations	74	12	9	3	3	0	85	6	34
2017	Human resources	67	27	0	0	0	6	100	0	15
2017	Financial management	77	23	0	0	0	0	100	0	13
2017	Information technology	61	28	2	9	0	0	89	9	46
2017	Policy	69	25	0	0	6	0	94	6	16
2017	None of the above	70	20	2	2	7	0	89	9	55

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	21	11	5	0	5	83	6	19
2017	Compliance, inspection and enforcement	58	28	7	6	0	0	87	6	70
2017	Security	73	19	0	0	8	0	92	8	26
2017	Administration and operations	65	26	3	6	0	0	91	6	34
2017	Human resources	53	41	6	0	0	0	94	0	15
2017	Financial management	54	38	8	0	0	0	92	0	13
2017	Information technology	56	28	9	7	0	0	85	7	46
2017	Policy	88	0	6	0	6	0	88	6	16
2017	None of the above	70	23	2	0	5	0	93	5	55

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	21	10	5	5	0	79	11	19
2017	Compliance, inspection and enforcement	51	26	7	9	6	1	78	15	70
2017	Security	73	15	0	4	8	0	88	12	26
2017	Administration and operations	68	12	18	0	3	0	80	3	34
2017	Human resources	53	47	0	0	0	0	100	0	15
2017	Financial management	77	15	8	0	0	0	92	0	13
2017	Information technology	48	30	13	4	4	0	78	9	46
2017	Policy	63	25	0	6	6	0	88	13	16
2017	None of the above	73	18	4	2	4	0	91	5	55
2014	Federal regulators	60	30	0	10	0	0	90	10	10
2014	Compliance, inspection and enforcement	65	25	3	5	2	0	90	7	59
2014	Communications or public affairs	60	20	10	0	10	0	80	10	10
2014	Security	70	26	4	0	0	0	96	0	23
2014	Administration and operations	59	32	9	0	0	0	91	0	34
2014	Human resources	86	14	0	0	0	0	100	0	14
2014	Financial management	77	15	8	0	0	0	92	0	13
2014	Information technology	46	37	10	2	5	0	83	7	59
2014	None of the above	61	23	5	3	7	2	85	10	61

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Compliance, inspection and enforcement	60	20	10	5	0	5	84	5	20
2017	Information technology	29	43	0	14	0	14	83	17	14
2017	None of the above	50	17	8	8	0	17	80	10	12
2014	Compliance, inspection and enforcement	59	23	5	9	5	0	86	10	22
2014	Information technology	33	39	11	11	6	0	76	12	18
2014	None of the above	40	30	10	10	0	10	78	11	10

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	52	0	26	0	0	74	26	19
2017	Compliance, inspection and enforcement	36	35	11	9	10	0	70	18	70
2017	Security	35	34	8	12	4	8	75	17	26
2017	Administration and operations	42	35	18	3	3	0	77	6	34
2017	Human resources	46	20	14	7	7	6	71	14	15
2017	Financial management	15	31	23	23	8	0	46	31	13
2017	Information technology	17	35	15	26	4	2	53	31	46
2017	Policy	19	19	19	13	31	0	38	44	16
2017	None of the above	41	29	13	9	9	0	70	18	55
2014	Federal regulators	50	10	10	10	20	0	60	30	10
2014	Compliance, inspection and enforcement	43	36	9	7	3	3	81	11	59
2014	Communications or public affairs	30	60	10	0	0	0	90	0	10
2014	Security	48	31	4	4	4	9	86	10	23
2014	Administration and operations	43	31	14	9	0	3	76	9	35
2014	Human resources	14	71	7	7	0	0	86	7	14
2014	Financial management	31	54	0	8	8	0	85	15	13
2014	Information technology	25	27	22	14	3	8	57	19	59
2014	None of the above	31	31	8	20	7	3	64	27	61

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	26	32	26	11	5	0	58	16	19
2017	Compliance, inspection and enforcement	40	33	7	9	11	0	73	20	70
2017	Security	31	38	8	12	4	8	75	17	26
2017	Administration and operations	42	41	12	3	0	3	85	3	34
2017	Human resources	40	33	7	7	7	6	78	14	15
2017	Financial management	23	31	23	15	8	0	54	23	13
2017	Information technology	13	37	13	30	7	0	50	37	46
2017	Policy	19	19	19	13	31	0	38	44	16
2017	None of the above	45	28	9	11	5	2	74	16	55
2014	Federal regulators	40	20	20	0	20	0	60	20	10
2014	Compliance, inspection and enforcement	49	29	7	10	3	2	79	14	59
2014	Communications or public affairs	20	30	40	10	0	0	50	10	10
2014	Security	61	30	0	4	4	0	91	9	23
2014	Administration and operations	40	31	17	6	3	3	74	9	35
2014	Human resources	43	29	14	14	0	0	71	14	14
2014	Financial management	54	31	0	8	8	0	85	15	13
2014	Information technology	19	32	25	19	3	2	52	22	59
2014	None of the above	28	39	11	11	8	2	68	20	61

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	37	26	11	16	5	0	5	67	22	19
2017	Compliance, inspection and enforcement	30	37	13	13	6	1	0	68	19	70
2017	Security	23	42	15	8	8	4	0	68	16	26
2017	Administration and operations	42	38	15	3	0	3	0	82	3	34
2017	Human resources	40	20	27	0	7	6	0	64	7	15
2017	Financial management	15	62	8	15	0	0	0	77	15	13
2017	Information technology	17	22	13	26	17	4	0	41	46	46
2017	Policy	13	13	13	25	25	13	0	29	57	16
2017	None of the above	43	30	11	7	9	0	0	73	16	55
2014	Federal regulators	30	40	0	10	10	10	0	78	22	10
2014	Compliance, inspection and enforcement	36	34	9	10	7	5	0	73	18	59
2014	Communications or public affairs	20	30	30	20	0	0	0	50	20	10
2014	Security	35	52	0	4	4	4	0	91	9	23
2014	Administration and operations	34	34	11	14	0	6	0	73	15	35
2014	Human resources	29	36	7	14	0	14	0	75	17	14
2014	Financial management	31	46	0	23	0	0	0	77	23	13
2014	Information technology	21	28	22	22	2	5	0	51	25	58
2014	None of the above	29	36	13	15	5	2	0	67	20	61

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	32	37	21	11	0	0	0	68	11	19
2017	Compliance, inspection and enforcement	43	36	4	10	4	1	1	81	15	70
2017	Security	42	23	12	15	0	8	0	71	17	26
2017	Administration and operations	50	35	9	0	3	3	0	88	3	34
2017	Human resources	47	33	7	0	0	13	0	92	0	15
2017	Financial management	38	38	8	8	8	0	0	77	15	13
2017	Information technology	20	24	30	17	7	2	0	44	24	46
2017	Policy	25	31	19	6	19	0	0	56	25	16
2017	None of the above	53	29	7	7	2	2	0	84	9	55
2014	Federal regulators	40	10	30	0	20	0	0	50	20	10
2014	Compliance, inspection and enforcement	51	24	5	14	3	3	0	77	18	59
2014	Communications or public affairs	50	10	40	0	0	0	0	60	0	10
2014	Security	57	26	13	4	0	0	0	83	4	23
2014	Administration and operations	51	31	11	3	0	3	0	85	3	35
2014	Human resources	57	14	14	0	0	14	0	83	0	14
2014	Financial management	62	23	0	8	8	0	0	85	15	13
2014	Information technology	20	44	14	8	8	5	0	68	18	59
2014	None of the above	34	33	10	10	7	5	2	72	18	61

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	37	37	11	5	11	0	0	74	16	19
2017	Compliance, inspection and enforcement	30	42	10	10	7	1	0	73	17	70
2017	Security	35	31	19	12	4	0	0	65	15	26
2017	Administration and operations	39	38	18	3	3	0	0	77	6	34
2017	Human resources	33	41	0	7	7	13	0	85	15	15
2017	Financial management	15	62	8	15	0	0	0	77	15	13
2017	Information technology	11	33	18	27	9	2	0	45	36	45
2017	Policy	13	31	0	13	31	13	0	50	50	16
2017	None of the above	41	27	9	16	5	2	0	69	22	55
2014	Federal regulators	30	30	20	0	20	0	0	60	20	10
2014	Compliance, inspection and enforcement	33	38	10	9	7	3	0	73	16	58
2014	Communications or public affairs	20	50	10	10	10	0	0	70	20	10
2014	Security	39	39	13	4	4	0	0	78	9	23
2014	Administration and operations	26	43	17	6	6	3	0	71	12	35
2014	Human resources	36	57	7	0	0	0	0	93	0	14
2014	Financial management	15	46	8	23	8	0	0	62	31	13
2014	Information technology	19	33	21	21	5	2	0	53	26	58
2014	None of the above	18	41	15	11	11	2	2	61	24	61

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	32	5	0	5	0	89	5	19
2017	Compliance, inspection and enforcement	51	43	0	4	1	0	94	6	70
2017	Security	58	42	0	0	0	0	100	0	26
2017	Administration and operations	71	26	3	0	0	0	97	0	34
2017	Human resources	53	47	0	0	0	0	100	0	15
2017	Financial management	46	46	0	8	0	0	92	8	13
2017	Information technology	30	48	13	7	2	0	78	9	46
2017	Policy	20	60	7	7	7	0	80	13	15
2017	None of the above	73	16	4	7	0	0	89	7	55
2014	Federal regulators	40	40	10	0	10	0	80	10	10
2014	Compliance, inspection and enforcement	54	34	2	9	2	0	88	10	59
2014	Communications or public affairs	30	40	20	0	10	0	70	10	10
2014	Security	78	18	0	0	5	0	95	5	22
2014	Administration and operations	66	31	3	0	0	0	97	0	35
2014	Human resources	71	29	0	0	0	0	100	0	14
2014	Financial management	54	38	0	0	8	0	92	8	13
2014	Information technology	34	41	15	5	3	2	76	9	59
2014	None of the above	36	48	7	7	3	0	84	10	61

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	68	26	5	0	0	0	0	95	0	19
2017	Compliance, inspection and enforcement	58	31	7	4	0	0	0	88	4	69
2017	Security	62	34	0	4	0	0	0	96	4	26
2017	Administration and operations	65	23	9	0	0	0	3	91	0	34
2017	Human resources	53	27	14	0	0	6	0	86	0	15
2017	Financial management	46	38	8	8	0	0	0	85	8	13
2017	Information technology	41	41	11	7	0	0	0	83	7	46
2017	Policy	53	13	13	20	0	0	0	67	20	15
2017	None of the above	75	16	5	2	2	0	0	91	4	55
2014	Federal regulators	60	30	0	0	10	0	0	90	10	10
2014	Compliance, inspection and enforcement	64	20	9	3	0	3	0	88	4	59
2014	Communications or public affairs	60	30	10	0	0	0	0	90	0	10
2014	Security	69	26	0	0	4	0	0	96	4	23
2014	Administration and operations	60	31	9	0	0	0	0	91	0	35
2014	Human resources	93	7	0	0	0	0	0	100	0	14
2014	Financial management	69	8	8	8	0	8	0	83	8	13
2014	Information technology	41	42	8	5	0	3	0	86	5	59
2014	None of the above	49	36	5	7	3	0	0	85	10	61

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	26	5	5	5	0	0	84	11	19
2017	Compliance, inspection and enforcement	48	29	16	3	4	0	0	77	7	70
2017	Security	62	27	8	0	0	4	0	92	0	26
2017	Administration and operations	47	26	23	0	0	3	0	76	0	34
2017	Human resources	67	27	0	7	0	0	0	93	7	15
2017	Financial management	46	38	0	15	0	0	0	85	15	13
2017	Information technology	28	46	13	9	0	2	2	77	9	46
2017	Policy	27	40	0	20	7	0	7	71	29	15
2017	None of the above	52	29	7	5	5	2	0	82	11	55
2014	Federal regulators	50	30	0	10	10	0	0	80	20	10
2014	Compliance, inspection and enforcement	51	31	13	5	0	0	0	81	5	59
2014	Communications or public affairs	60	30	0	0	10	0	0	90	10	10
2014	Security	74	18	4	0	4	0	0	92	4	23
2014	Administration and operations	51	34	9	3	0	3	0	88	3	35
2014	Human resources	86	7	0	7	0	0	0	93	7	14
2014	Financial management	46	31	8	8	8	0	0	77	15	13
2014	Information technology	36	37	15	5	7	0	0	73	12	59
2014	None of the above	41	30	8	13	7	2	0	72	20	61

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	42	26	26	5	0	0	0	68	5	19
2017	Compliance, inspection and enforcement	48	35	9	5	1	1	0	85	7	68
2017	Security	54	27	15	0	0	4	0	84	0	26
2017	Administration and operations	53	32	9	3	0	0	3	88	3	34
2017	Human resources	60	33	0	0	0	0	6	100	0	15
2017	Financial management	46	38	15	0	0	0	0	85	0	13
2017	Information technology	48	41	7	4	0	0	0	89	4	46
2017	Policy	33	40	20	0	0	7	0	79	0	15
2017	None of the above	50	36	9	5	0	0	0	86	5	55
2014	Federal regulators	30	50	0	10	0	10	0	89	11	10
2014	Compliance, inspection and enforcement	37	32	20	5	2	3	0	72	7	59
2014	Communications or public affairs	50	40	0	0	0	10	0	100	0	10
2014	Security	52	26	13	0	4	4	0	82	5	23
2014	Administration and operations	43	34	3	11	0	9	0	84	13	35
2014	Human resources	64	14	14	7	0	0	0	79	7	14
2014	Financial management	46	23	0	8	15	8	0	75	25	13
2014	Information technology	24	47	15	7	3	2	2	74	11	59
2014	None of the above	26	46	8	11	3	5	0	76	16	61

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	16	16	26	26	11	0	5	33	39	19
2017	Compliance, inspection and enforcement	27	27	4	8	20	9	4	63	32	69
2017	Security	19	34	0	12	12	12	12	70	30	26
2017	Administration and operations	21	29	20	12	12	3	3	54	25	34
2017	Human resources	53	20	7	7	7	7	0	78	15	15
2017	Financial management	15	15	15	23	31	0	0	31	54	13
2017	Information technology	9	26	11	30	13	7	4	39	49	46
2017	Policy	20	7	7	33	20	13	0	31	62	15
2017	None of the above	25	21	20	16	13	4	2	49	30	55
2014	Federal regulators	10	10	20	30	20	10	0	22	56	10
2014	Compliance, inspection and enforcement	24	17	10	19	19	7	5	46	42	59
2014	Communications or public affairs	30	20	10	20	10	10	0	56	33	10
2014	Security	43	22	17	9	4	4	0	68	14	23
2014	Administration and operations	14	26	14	14	11	14	6	50	32	35
2014	Human resources	36	7	21	0	7	21	7	60	10	14
2014	Financial management	8	31	0	15	15	23	8	56	44	13
2014	Information technology	10	19	14	24	17	10	7	35	49	59
2014	None of the above	20	11	15	20	18	11	5	37	45	61

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	68	16	5	0	5	0	5	89	6	19
2017	Compliance, inspection and enforcement	67	21	7	3	0	0	1	89	3	70
2017	Security	89	11	0	0	0	0	0	100	0	26
2017	Administration and operations	56	38	6	0	0	0	0	94	0	34
2017	Human resources	80	7	6	7	0	0	0	87	7	15
2017	Financial management	92	8	0	0	0	0	0	100	0	13
2017	Information technology	44	30	9	7	4	4	2	79	12	46
2017	Policy	63	19	0	19	0	0	0	81	19	16
2017	None of the above	66	25	4	2	2	2	0	93	4	55
2014	Compliance, inspection and enforcement	74	9	5	10	0	2	0	84	10	59
2014	Communications or public affairs	70	10	10	10	0	0	0	80	10	10
2014	Security	83	13	0	0	4	0	0	96	4	23
2014	Administration and operations	69	23	0	9	0	0	0	91	9	35
2014	Human resources	50	43	0	7	0	0	0	93	7	14
2014	Financial management	54	38	0	8	0	0	0	92	8	13
2014	Information technology	59	24	5	5	5	0	2	84	10	59
2014	None of the above	64	18	5	10	2	0	2	83	12	61

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	63	21	5	0	0	0	11	94	0	19
2017	Compliance, inspection and enforcement	72	18	4	0	1	3	1	94	1	70
2017	Security	81	11	4	4	0	0	0	92	4	26
2017	Administration and operations	77	20	3	0	0	0	0	97	0	34
2017	Human resources	87	13	0	0	0	0	0	100	0	15
2017	Financial management	92	8	0	0	0	0	0	100	0	13
2017	Information technology	72	22	2	0	2	2	0	96	2	46
2017	Policy	88	13	0	0	0	0	0	100	0	16
2017	None of the above	77	18	0	0	2	0	4	98	2	55
2014	Compliance, inspection and enforcement	72	17	7	2	0	2	0	91	2	58
2014	Communications or public affairs	90	10	0	0	0	0	0	100	0	10
2014	Security	83	13	0	4	0	0	0	96	4	23
2014	Administration and operations	83	17	0	0	0	0	0	100	0	35
2014	Human resources	100	0	0	0	0	0	0	100	0	14
2014	Financial management	92	8	0	0	0	0	0	100	0	13
2014	Information technology	69	17	5	3	2	2	2	89	5	59
2014	None of the above	67	18	7	7	0	2	0	87	7	61

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	31	32	5	11	21	0	63	32	19
2017	Compliance, inspection and enforcement	37	33	12	9	7	1	72	16	69
2017	Security	54	31	4	4	8	0	85	12	26
2017	Administration and operations	39	53	9	0	0	0	91	0	34
2017	Human resources	60	27	0	7	0	6	93	7	15
2017	Financial management	62	38	0	0	0	0	100	0	13
2017	Information technology	18	47	16	11	9	0	64	20	45
2017	Policy	38	31	19	6	6	0	69	13	16
2017	None of the above	59	27	4	7	4	0	86	11	55
2014	Federal regulators	20	50	0	20	10	0	70	30	10
2014	Compliance, inspection and enforcement	32	39	12	12	5	0	71	17	59
2014	Communications or public affairs	40	0	30	10	10	10	44	22	10
2014	Security	56	35	0	9	0	0	91	9	23
2014	Administration and operations	57	17	14	9	3	0	74	11	35
2014	Human resources	43	50	7	0	0	0	93	0	14
2014	Financial management	54	38	8	0	0	0	92	0	13
2014	Information technology	17	42	15	17	7	2	60	24	59
2014	None of the above	44	28	10	10	8	0	72	18	61

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	15	32	16	21	16	0	0	47	37	19
2017	Compliance, inspection and enforcement	14	40	13	19	11	3	0	56	31	70
2017	Security	35	31	11	0	23	0	0	66	23	26
2017	Administration and operations	9	44	18	12	12	7	0	56	25	34
2017	Human resources	20	27	14	20	7	6	6	54	30	15
2017	Financial management	15	54	15	8	0	0	8	75	8	13
2017	Information technology	6	28	13	22	26	0	4	36	50	46
2017	Policy	38	6	6	31	19	0	0	44	50	16
2017	None of the above	39	18	14	20	7	0	2	58	27	55
2014	Federal regulators	20	30	0	30	20	0	0	50	50	10
2014	Compliance, inspection and enforcement	31	26	14	14	10	2	5	60	25	59
2014	Communications or public affairs	10	10	30	20	30	0	0	20	50	10
2014	Security	39	30	13	13	4	0	0	69	18	23
2014	Administration and operations	26	31	17	9	11	6	0	61	21	35
2014	Human resources	21	43	21	14	0	0	0	64	14	14
2014	Financial management	46	15	8	15	8	8	0	67	25	13
2014	Information technology	5	17	12	32	31	2	2	23	65	59
2014	None of the above	31	13	18	15	18	3	2	46	35	61

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	63	11	5	0	0	0	84	5	19
2017	Compliance, inspection and enforcement	39	36	15	7	0	3	0	77	7	69
2017	Security	54	34	12	0	0	0	0	88	0	26
2017	Administration and operations	39	38	18	3	0	3	0	79	3	34
2017	Human resources	53	27	6	7	0	7	0	86	7	15
2017	Financial management	38	62	0	0	0	0	0	100	0	13
2017	Information technology	13	50	19	13	2	0	2	65	16	46
2017	Policy	19	50	19	13	0	0	0	69	13	16
2017	None of the above	41	37	9	7	2	2	2	81	9	55

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	52	32	11	5	0	0	84	5	19
2017	Compliance, inspection and enforcement	63	30	4	1	0	1	94	1	69
2017	Security	54	34	4	4	0	4	92	4	26
2017	Administration and operations	59	32	6	3	0	0	91	3	34
2017	Human resources	64	29	7	0	0	0	93	0	14
2017	Financial management	54	31	15	0	0	0	85	0	13
2017	Information technology	39	46	13	0	0	2	87	0	46
2017	Policy	50	25	6	0	13	6	80	13	16
2017	None of the above	53	32	7	2	5	0	86	7	55
2014	Federal regulators	60	20	10	10	0	0	80	10	10
2014	Compliance, inspection and enforcement	59	31	7	2	0	2	91	2	59
2014	Communications or public affairs	70	20	0	0	0	10	100	0	10
2014	Security	61	35	4	0	0	0	96	0	23
2014	Administration and operations	66	29	0	6	0	0	94	6	35
2014	Human resources	93	7	0	0	0	0	100	0	14
2014	Financial management	54	31	8	8	0	0	85	8	13
2014	Information technology	53	31	7	0	3	7	89	4	59
2014	None of the above	49	36	8	2	2	3	88	3	61

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	26	11	0	5	0	0	84	5	19
2017	Compliance, inspection and enforcement	59	34	6	1	0	0	0	93	1	70
2017	Security	62	34	4	0	0	0	0	96	0	26
2017	Administration and operations	59	32	9	0	0	0	0	91	0	34
2017	Human resources	67	27	7	0	0	0	0	93	0	15
2017	Financial management	38	54	8	0	0	0	0	92	0	13
2017	Information technology	37	44	13	2	0	4	0	84	2	46
2017	Policy	25	56	13	0	6	0	0	81	6	16
2017	None of the above	62	29	4	2	2	0	2	93	4	55
2014	Federal regulators	50	30	0	10	10	0	0	80	20	10
2014	Compliance, inspection and enforcement	56	43	2	0	0	0	0	98	0	59
2014	Communications or public affairs	50	30	10	10	0	0	0	80	10	10
2014	Security	70	17	9	4	0	0	0	87	4	23
2014	Administration and operations	71	29	0	0	0	0	0	100	0	35
2014	Human resources	79	14	0	7	0	0	0	93	7	14
2014	Financial management	69	23	0	8	0	0	0	92	8	13
2014	Information technology	42	36	15	3	2	2	0	79	5	59
2014	None of the above	52	39	5	2	0	2	0	93	2	61

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	52	42	5	0	0	0	95	0	19
2017	Compliance, inspection and enforcement	68	22	7	3	0	0	90	3	70
2017	Security	69	23	8	0	0	0	92	0	26
2017	Administration and operations	68	20	9	0	3	0	88	3	34
2017	Human resources	73	27	0	0	0	0	100	0	15
2017	Financial management	62	23	15	0	0	0	85	0	13
2017	Information technology	50	41	7	2	0	0	91	2	46
2017	Policy	69	19	6	0	6	0	88	6	16
2017	None of the above	77	18	4	0	2	0	95	2	55
2014	Federal regulators	60	30	0	0	10	0	90	10	10
2014	Compliance, inspection and enforcement	69	29	0	2	0	0	98	2	58
2014	Communications or public affairs	50	50	0	0	0	0	100	0	10
2014	Security	87	13	0	0	0	0	100	0	23
2014	Administration and operations	80	17	3	0	0	0	97	0	35
2014	Human resources	86	14	0	0	0	0	100	0	14
2014	Financial management	85	15	0	0	0	0	100	0	13
2014	Information technology	46	44	7	2	2	0	90	3	59
2014	None of the above	64	25	7	3	0	2	90	3	61

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	47	37	11	5	0	0	84	5	19
2017	Compliance, inspection and enforcement	58	26	12	1	3	0	84	4	70
2017	Security	58	42	0	0	0	0	100	0	26
2017	Administration and operations	59	26	9	6	0	0	85	6	34
2017	Human resources	80	14	7	0	0	0	93	0	15
2017	Financial management	54	15	8	15	8	0	69	23	13
2017	Information technology	33	37	22	7	2	0	70	9	46
2017	Policy	44	38	6	6	6	0	81	13	16
2017	None of the above	71	14	4	7	2	2	87	9	55
2014	Federal regulators	30	10	20	20	20	0	40	40	10
2014	Compliance, inspection and enforcement	56	20	20	2	2	0	76	3	59
2014	Communications or public affairs	40	20	30	0	10	0	60	10	10
2014	Security	61	30	4	4	0	0	91	4	23
2014	Administration and operations	60	31	6	3	0	0	91	3	35
2014	Human resources	71	14	7	7	0	0	86	7	14
2014	Financial management	69	23	0	8	0	0	92	8	13
2014	Information technology	25	42	22	8	2	0	68	10	59
2014	None of the above	51	31	5	8	3	2	83	12	61

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	52	32	11	5	0	0	84	5	19
2017	Compliance, inspection and enforcement	57	28	8	4	3	0	85	7	70
2017	Security	61	31	4	4	0	0	92	4	26
2017	Administration and operations	65	15	18	0	3	0	80	3	34
2017	Human resources	73	20	7	0	0	0	93	0	15
2017	Financial management	62	38	0	0	0	0	100	0	13
2017	Information technology	35	41	15	9	0	0	76	9	46
2017	Policy	44	38	6	0	13	0	81	13	16
2017	None of the above	66	20	9	4	2	0	86	5	55
2014	Federal regulators	30	20	10	30	10	0	50	40	10
2014	Compliance, inspection and enforcement	59	17	15	7	2	0	76	9	59
2014	Communications or public affairs	40	20	30	10	0	0	60	10	10
2014	Security	61	30	4	4	0	0	91	4	23
2014	Administration and operations	54	40	3	3	0	0	94	3	35
2014	Human resources	64	21	14	0	0	0	86	0	14
2014	Financial management	69	23	0	8	0	0	92	8	13
2014	Information technology	27	53	12	8	0	0	80	8	59
2014	None of the above	51	31	0	11	3	3	85	15	61

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	63	16	16	0	5	0	0	79	5	19
2017	Compliance, inspection and enforcement	46	29	11	7	6	1	0	76	13	69
2017	Security	50	31	12	4	4	0	0	81	8	26
2017	Administration and operations	56	18	18	3	3	3	0	76	6	34
2017	Human resources	73	14	7	7	0	0	0	86	7	15
2017	Financial management	23	38	23	15	0	0	0	62	15	13
2017	Information technology	35	35	15	9	4	0	2	71	13	46
2017	Policy	31	31	19	13	6	0	0	63	19	16
2017	None of the above	61	18	11	5	4	2	0	80	9	55
2014	Federal regulators	30	10	10	20	30	0	0	40	50	10
2014	Compliance, inspection and enforcement	54	10	12	17	3	3	0	67	21	59
2014	Communications or public affairs	40	20	10	0	20	10	0	67	22	10
2014	Security	52	22	13	9	0	4	0	77	9	23
2014	Administration and operations	51	26	9	11	3	0	0	77	14	35
2014	Human resources	50	14	14	14	0	7	0	69	15	14
2014	Financial management	46	31	8	8	8	0	0	77	15	13
2014	Information technology	22	34	25	10	5	3	0	58	16	59
2014	None of the above	41	26	7	10	11	3	2	71	22	61

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Federal regulators	26	37	37	19
2017	Compliance, inspection and enforcement	22	41	37	70
2017	Security	38	35	27	26
2017	Administration and operations	12	53	35	34
2017	Human resources	26	54	20	15
2017	Financial management	46	23	31	13
2017	Information technology	19	33	48	46
2017	Policy	31	19	50	16
2017	None of the above	18	45	38	55
2014	Federal regulators	40	30	30	10
2014	Compliance, inspection and enforcement	20	54	26	59
2014	Communications or public affairs	20	40	40	10
2014	Security	30	31	39	23
2014	Administration and operations	23	40	37	35
2014	Human resources	21	14	64	14
2014	Financial management	62	8	31	13
2014	Information technology	24	34	42	59
2014	None of the above	26	43	31	61

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Compliance, inspection and enforcement	19	6	35	26	0	13	15
2017	Security	10	30	20	20	9	10	10
2014	Compliance, inspection and enforcement	8	0	58	34	9999	0	12
2014	Information technology	14	14	50	21	9999	0	14
2014	None of the above	6	6	63	25	9999	0	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Compliance, inspection and enforcement	10	90	70
2017	Human resources	0	100	15
2017	None of the above	13	87	55
2014	Compliance, inspection and enforcement	17	83	59
2014	Communications or public affairs	0	100	10
2014	Administration and operations	20	80	35
2014	Human resources	0	100	14
2014	Information technology	10	90	59
2014	None of the above	11	89	61

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	11	26	26	11	0	5	21	50	14	19
2017	Compliance, inspection and enforcement	24	17	16	4	4	29	6	63	13	70
2017	Security	19	31	15	4	4	23	4	68	11	26
2017	Administration and operations	24	20	32	0	3	12	9	56	4	34
2017	Human resources	34	7	7	0	0	46	7	86	0	15
2017	Financial management	0	38	8	23	0	23	8	56	33	13
2017	Information technology	17	22	26	2	2	13	17	56	6	46
2017	Policy	13	19	13	13	25	13	6	38	46	16
2017	None of the above	23	16	11	4	5	30	11	67	15	55
2014	Federal regulators	20	20	0	20	10	20	10	57	43	10
2014	Compliance, inspection and enforcement	37	9	10	9	7	25	3	64	21	59
2014	Communications or public affairs	40	20	0	0	0	40	0	100	0	10
2014	Security	39	18	22	0	0	22	0	72	0	23
2014	Administration and operations	14	26	11	6	6	31	6	64	18	35
2014	Human resources	64	7	0	0	0	21	7	100	0	14
2014	Financial management	15	15	15	8	0	23	23	57	14	13
2014	Information technology	22	7	20	5	7	31	8	47	19	59
2014	None of the above	21	11	13	7	7	30	11	55	22	61

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	32	26	26	11	5	0	0	58	16	19
2017	Compliance, inspection and enforcement	48	21	13	4	4	9	0	76	9	70
2017	Security	31	34	8	8	4	15	0	77	14	26
2017	Administration and operations	42	32	18	0	3	3	3	78	3	34
2017	Human resources	46	47	0	0	0	7	0	100	0	15
2017	Financial management	38	15	15	23	8	0	0	54	31	13
2017	Information technology	30	46	15	0	0	7	2	83	0	46
2017	Policy	25	31	13	13	13	0	6	60	27	16
2017	None of the above	46	21	14	5	2	11	0	76	8	55
2014	Federal regulators	40	40	0	10	10	0	0	80	20	10
2014	Compliance, inspection and enforcement	48	24	10	3	5	10	0	79	9	59
2014	Communications or public affairs	40	30	0	10	0	20	0	88	13	10
2014	Security	48	31	13	0	0	9	0	86	0	23
2014	Administration and operations	40	37	9	6	0	9	0	84	6	35
2014	Human resources	79	21	0	0	0	0	0	100	0	14
2014	Financial management	38	23	23	0	0	15	0	73	0	13
2014	Information technology	36	20	15	5	2	20	2	72	9	59
2014	None of the above	29	30	15	7	5	11	3	69	13	61

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	11	0	5	5	5	0	74	40	40	19
2017	Compliance, inspection and enforcement	1	13	1	1	0	6	77	83	8	70
2017	Security	4	19	0	0	4	4	69	86	14	26
2017	Administration and operations	6	26	9	0	0	0	59	79	0	34
2017	Human resources	7	7	0	0	0	7	80	100	0	15
2017	Financial management	0	8	8	0	8	0	77	33	33	13
2017	Information technology	4	13	7	4	2	6	63	57	21	46
2017	Policy	6	0	0	0	6	6	81	50	50	16
2017	None of the above	11	5	4	4	2	2	73	64	21	55
2014	Federal regulators	0	0	10	0	0	0	90	0	0	10
2014	Compliance, inspection and enforcement	2	2	2	5	0	2	88	33	50	59
2014	Communications or public affairs	0	0	10	0	0	0	90	0	0	10
2014	Security	9	26	9	0	0	0	56	80	0	23
2014	Administration and operations	3	6	9	9	3	3	69	30	40	35
2014	Human resources	7	0	0	0	0	0	93	100	0	14
2014	Financial management	0	0	15	0	0	8	77	0	0	13
2014	Information technology	2	7	7	0	2	3	80	50	10	59
2014	None of the above	6	2	2	2	5	7	77	50	40	61

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	5	0	0	11	5	5	74	25	75	19
2017	Compliance, inspection and enforcement	0	3	1	0	1	9	86	50	25	70
2017	Security	0	0	8	0	4	8	80	0	34	25
2017	Administration and operations	3	6	9	0	0	6	77	50	0	34
2017	Human resources	7	7	0	0	0	7	80	100	0	15
2017	Financial management	0	0	15	0	8	0	77	0	33	13
2017	Information technology	4	2	7	0	0	11	76	50	0	46
2017	Policy	6	0	0	0	6	6	81	50	50	16
2017	None of the above	9	4	4	0	0	5	79	78	0	55
2014	Federal regulators	0	0	10	0	0	0	90	0	0	10
2014	Compliance, inspection and enforcement	2	2	2	0	0	0	95	67	0	59
2014	Communications or public affairs	0	0	10	0	0	0	90	0	0	10
2014	Security	0	9	13	0	0	9	69	40	0	23
2014	Administration and operations	0	3	3	3	0	3	89	33	33	35
2014	Human resources	0	0	0	0	0	0	100	0	0	14
2014	Financial management	0	8	8	0	0	0	85	50	0	13
2014	Information technology	2	0	7	0	2	2	88	17	17	59
2014	None of the above	2	0	0	0	2	8	89	50	50	61

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	11	5	16	0	0	5	63	50	0	19
2017	Compliance, inspection and enforcement	3	4	3	1	0	9	80	63	13	69
2017	Security	8	8	7	4	0	4	69	58	14	26
2017	Administration and operations	18	9	12	3	0	0	59	64	7	34
2017	Human resources	20	0	0	0	0	0	80	100	0	15
2017	Financial management	0	8	8	0	0	8	77	50	0	13
2017	Information technology	9	11	4	0	4	9	63	69	15	46
2017	Policy	6	0	0	0	0	6	88	100	0	16
2017	None of the above	13	4	4	0	0	5	75	82	0	55
2014	Federal regulators	0	0	10	0	0	0	90	0	0	10
2014	Compliance, inspection and enforcement	2	3	2	0	0	3	90	75	0	59
2014	Communications or public affairs	0	0	10	0	0	0	90	0	0	10
2014	Security	18	18	4	0	0	4	56	89	0	23
2014	Administration and operations	9	3	6	0	0	9	74	67	0	35
2014	Human resources	14	0	0	0	0	0	86	100	0	14
2014	Financial management	0	8	8	0	0	0	85	50	0	13
2014	Information technology	3	5	7	0	2	3	80	50	10	59
2014	None of the above	6	0	2	0	0	13	79	80	0	61

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	5	5	11	5	0	11	63	40	20	19
2017	Compliance, inspection and enforcement	3	4	1	1	1	9	80	63	25	69
2017	Security	8	8	7	4	0	4	69	58	14	26
2017	Administration and operations	15	15	12	0	0	0	58	71	0	33
2017	Human resources	20	0	0	0	0	0	80	100	0	15
2017	Financial management	0	8	8	0	0	8	77	50	0	13
2017	Information technology	11	9	7	0	2	9	63	69	8	46
2017	Policy	6	0	0	0	0	6	88	100	0	16
2017	None of the above	13	4	4	0	0	5	75	82	0	55
2014	Federal regulators	0	0	10	0	0	0	90	0	0	10
2014	Compliance, inspection and enforcement	3	2	2	0	0	3	90	75	0	59
2014	Communications or public affairs	0	0	10	0	0	0	90	0	0	10
2014	Security	18	18	4	0	0	4	56	89	0	23
2014	Administration and operations	6	6	9	0	0	6	74	57	0	35
2014	Human resources	14	0	0	0	0	0	86	100	0	14
2014	Financial management	0	8	8	0	0	8	77	50	0	13
2014	Information technology	5	5	5	0	2	3	80	60	10	59
2014	None of the above	7	0	2	0	0	13	78	80	0	60

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	Financial management	100	13
2014	Federal regulators	100	10
2014	Security	100	23
2014	Human resources	100	14
2014	Financial management	100	13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	26	26	16	5	0	16	11	71	7	19
2017	Compliance, inspection and enforcement	28	14	7	0	3	37	10	81	5	70
2017	Security	8	15	19	0	4	46	8	50	8	26
2017	Administration and operations	29	18	20	0	3	21	9	67	4	34
2017	Human resources	41	7	14	0	0	20	19	78	0	15
2017	Financial management	0	31	15	0	0	38	15	67	0	13
2017	Information technology	22	26	26	2	0	17	7	63	3	46
2017	Policy	6	19	13	13	19	25	6	36	45	16
2017	None of the above	21	13	16	0	0	43	7	68	0	55
2014	Federal regulators	20	10	10	20	0	30	10	50	33	10
2014	Compliance, inspection and enforcement	27	10	15	0	2	39	7	69	3	59
2014	Communications or public affairs	40	20	0	0	0	40	0	100	0	10
2014	Security	30	22	4	0	0	22	22	92	0	23
2014	Administration and operations	20	11	11	0	3	49	6	69	6	35
2014	Human resources	57	0	0	0	0	36	7	100	0	14
2014	Financial management	15	23	15	0	0	31	15	71	0	13
2014	Information technology	19	10	15	0	3	47	5	61	7	59
2014	None of the above	21	15	11	2	2	41	8	71	6	61

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	37	32	21	5	0	0	5	72	6	19
2017	Compliance, inspection and enforcement	54	27	3	0	4	10	1	91	5	70
2017	Security	46	27	12	0	4	8	4	83	4	26
2017	Administration and operations	45	29	18	0	3	3	3	78	3	34
2017	Human resources	60	40	0	0	0	0	0	100	0	15
2017	Financial management	54	23	8	8	0	8	0	83	8	13
2017	Information technology	33	41	20	0	0	4	2	79	0	46
2017	Policy	25	31	6	13	13	6	6	64	29	16
2017	None of the above	41	29	11	5	0	13	2	81	6	55
2014	Federal regulators	40	40	0	20	0	0	0	80	20	10
2014	Compliance, inspection and enforcement	51	20	15	0	2	12	0	81	2	59
2014	Communications or public affairs	50	30	0	0	0	20	0	100	0	10
2014	Security	43	39	4	0	0	9	4	95	0	23
2014	Administration and operations	46	37	9	0	0	9	0	91	0	35
2014	Human resources	71	14	0	0	0	14	0	100	0	14
2014	Financial management	46	31	15	0	0	8	0	83	0	13
2014	Information technology	36	17	15	2	3	24	3	72	7	59
2014	None of the above	33	31	10	0	2	21	3	85	2	61

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	47	32	5	11	5	0	0	79	16	19
2017	Compliance, inspection and enforcement	41	30	13	11	4	0	1	72	15	70
2017	Security	39	31	12	12	7	0	0	69	19	26
2017	Administration and operations	53	18	18	3	0	0	9	78	3	34
2017	Human resources	67	7	20	0	7	0	0	73	7	15
2017	Financial management	8	42	25	17	8	0	0	50	25	12
2017	Information technology	54	33	2	2	7	0	2	89	9	46
2017	Policy	56	19	0	6	13	0	6	80	20	16
2017	None of the above	50	27	14	5	2	2	0	78	7	55

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	31	32	21	16	0	0	0	63	16	19
2017	Compliance, inspection and enforcement	21	33	20	11	11	0	3	56	23	70
2017	Security	27	35	31	8	0	0	0	61	8	26
2017	Administration and operations	29	39	26	6	0	0	0	68	6	34
2017	Human resources	26	27	40	0	7	0	0	53	7	15
2017	Financial management	38	15	31	15	0	0	0	54	15	13
2017	Information technology	19	28	26	15	9	0	2	49	24	46
2017	Policy	20	27	40	13	0	0	0	47	13	15
2017	None of the above	21	43	29	2	2	2	2	67	4	55

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	31	37	21	11	0	0	0	68	11	19
2017	Compliance, inspection and enforcement	44	26	16	3	7	0	4	73	10	70
2017	Security	50	31	19	0	0	0	0	81	0	26
2017	Administration and operations	41	36	15	9	0	0	0	77	9	34
2017	Human resources	56	22	22	0	0	0	0	78	0	14
2017	Financial management	31	38	15	8	0	0	8	75	8	13
2017	Information technology	17	30	33	13	4	0	2	49	18	46
2017	Policy	25	38	31	6	0	0	0	63	6	16
2017	None of the above	46	36	11	2	0	2	4	87	2	55

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	31	16	32	11	11	0	0	47	21	19
2017	Compliance, inspection and enforcement	23	30	26	9	10	1	1	55	19	70
2017	Security	38	42	15	4	0	0	0	81	4	26
2017	Administration and operations	29	42	18	9	3	0	0	71	12	34
2017	Human resources	40	33	27	0	0	0	0	73	0	15
2017	Financial management	23	46	31	0	0	0	0	69	0	13
2017	Information technology	17	33	20	13	13	2	2	52	27	46
2017	Policy	31	38	25	0	6	0	0	69	6	16
2017	None of the above	30	34	18	13	0	2	4	68	13	55

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	63	16	16	5	0	0	0	79	5	19
2017	Compliance, inspection and enforcement	61	20	1	6	4	0	7	88	11	70
2017	Security	54	42	4	0	0	0	0	96	0	26
2017	Administration and operations	62	18	12	0	0	0	9	87	0	34
2017	Human resources	86	7	0	0	0	0	7	100	0	15
2017	Financial management	62	31	0	0	0	0	8	100	0	13
2017	Information technology	63	17	9	4	0	0	7	86	5	46
2017	Policy	47	20	27	7	0	0	0	67	7	15
2017	None of the above	72	13	9	0	0	2	5	91	0	55

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	32	5	5	0	0	89	5	19
2017	Compliance, inspection and enforcement	36	32	19	9	4	0	68	13	69
2017	Security	38	35	23	4	0	0	73	4	26
2017	Administration and operations	47	24	20	6	3	0	71	9	34
2017	Human resources	46	40	14	0	0	0	86	0	15
2017	Financial management	54	15	31	0	0	0	69	0	13
2017	Information technology	39	26	22	4	7	2	67	11	46
2017	Policy	44	19	13	19	6	0	63	25	16
2017	None of the above	56	30	7	4	4	0	86	7	55

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	47	21	21	11	0	0	68	11	19
2017	Compliance, inspection and enforcement	35	32	19	6	6	3	68	12	69
2017	Security	42	31	23	0	4	0	73	4	26
2017	Administration and operations	56	23	12	3	3	3	82	6	34
2017	Human resources	53	34	13	0	0	0	87	0	15
2017	Financial management	23	62	8	8	0	0	85	8	13
2017	Information technology	17	33	28	15	2	4	52	18	46
2017	Policy	25	38	38	0	0	0	63	0	16
2017	None of the above	47	36	7	7	2	2	84	9	55

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	42	32	11	11	5	0	74	16	19
2017	Compliance, inspection and enforcement	25	34	18	15	7	1	59	23	68
2017	Security	42	35	19	0	4	0	77	4	26
2017	Administration and operations	50	23	20	6	0	0	74	6	34
2017	Human resources	39	34	20	7	0	0	73	7	15
2017	Financial management	23	54	15	8	0	0	77	8	13
2017	Information technology	22	35	9	22	11	2	58	33	46
2017	Policy	31	25	44	0	0	0	56	0	16
2017	None of the above	49	29	7	5	5	4	81	11	54

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	52	32	0	5	11	0	84	16	19
2017	Compliance, inspection and enforcement	39	30	18	6	6	1	70	12	69
2017	Security	54	35	8	4	0	0	89	4	26
2017	Administration and operations	53	20	18	6	0	3	76	6	34
2017	Human resources	73	20	0	0	7	0	93	7	15
2017	Financial management	23	54	15	8	0	0	77	8	13
2017	Information technology	17	41	17	13	9	2	60	22	46
2017	Policy	25	31	19	13	13	0	56	25	16
2017	None of the above	57	21	7	7	4	4	81	11	55

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	21	16	5	0	0	79	5	19
2017	Compliance, inspection and enforcement	42	37	10	7	3	1	80	10	69
2017	Security	42	27	27	0	4	0	69	4	26
2017	Administration and operations	47	45	6	0	3	0	91	3	34
2017	Human resources	53	20	14	7	7	0	73	14	15
2017	Financial management	31	38	23	8	0	0	69	8	13
2017	Information technology	43	24	22	7	0	4	70	7	46
2017	Policy	56	25	6	13	0	0	81	13	16
2017	None of the above	48	36	4	7	2	4	87	9	55

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	89	11	0	0	0	0	100	0	19
2017	Compliance, inspection and enforcement	78	13	6	0	0	3	94	0	70
2017	Security	35	38	19	4	4	0	73	8	26
2017	Administration and operations	68	18	6	9	0	0	85	9	34
2017	Human resources	86	7	7	0	0	0	93	0	15
2017	Financial management	69	23	8	0	0	0	92	0	13
2017	Information technology	76	9	7	2	2	4	89	5	46
2017	Policy	63	31	0	0	0	6	100	0	16
2017	None of the above	73	16	7	0	2	2	91	2	55

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	74	21	5	0	0	0	0	95	0	19
2017	Compliance, inspection and enforcement	72	15	6	1	3	1	1	90	4	70
2017	Security	81	12	4	0	4	0	0	92	4	26
2017	Administration and operations	71	12	9	6	3	0	0	82	9	34
2017	Human resources	93	7	0	0	0	0	0	100	0	15
2017	Financial management	85	8	8	0	0	0	0	92	0	13
2017	Information technology	78	7	9	4	0	0	2	87	4	46
2017	Policy	63	6	25	0	0	6	0	73	0	16
2017	None of the above	79	14	2	2	2	0	2	95	4	55

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	68	26	0	5	0	0	95	5	19
2017	Compliance, inspection and enforcement	65	26	5	3	1	0	91	4	70
2017	Security	58	23	12	4	4	0	81	8	26
2017	Administration and operations	45	41	15	0	0	0	85	0	34
2017	Human resources	59	41	0	0	0	0	100	0	15
2017	Financial management	38	54	8	0	0	0	92	0	13
2017	Information technology	43	37	15	2	0	2	82	2	46
2017	Policy	44	25	19	13	0	0	69	13	16
2017	None of the above	66	20	5	2	4	4	89	6	55

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	68	21	11	0	0	0	89	0	19
2017	Compliance, inspection and enforcement	61	18	8	9	4	0	80	13	70
2017	Security	73	12	8	4	4	0	85	8	26
2017	Administration and operations	65	15	12	6	3	0	80	9	34
2017	Human resources	86	7	7	0	0	0	93	0	15
2017	Financial management	62	23	8	0	8	0	85	8	13
2017	Information technology	61	13	15	7	2	2	76	9	46
2017	Policy	44	19	31	6	0	0	63	6	16
2017	None of the above	68	18	2	7	4	2	87	11	55

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	53	26	0	0	0	21	100	0	19
2017	Compliance, inspection and enforcement	54	18	0	4	1	23	93	7	70
2017	Security	61	15	4	0	0	19	95	0	26
2017	Administration and operations	50	6	6	3	0	36	86	5	34
2017	Human resources	73	7	0	0	0	20	100	0	15
2017	Financial management	31	38	0	0	0	31	100	0	13
2017	Information technology	56	20	2	4	0	17	92	5	46
2017	Policy	56	19	13	0	0	13	86	0	16
2017	None of the above	59	9	4	2	2	25	90	5	55

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	85	10	5	0	0	0	95	0	19
2017	Compliance, inspection and enforcement	81	9	6	1	3	0	90	4	70
2017	Security	77	15	8	0	0	0	92	0	26
2017	Administration and operations	82	3	3	0	0	12	97	0	34
2017	Human resources	93	7	0	0	0	0	100	0	15
2017	Financial management	77	15	0	0	0	8	100	0	13
2017	Information technology	83	9	0	0	0	9	100	0	46
2017	Policy	56	31	6	0	0	6	93	0	16
2017	None of the above	84	7	0	4	2	4	94	6	54

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	74	21	5	0	0	0	0	95	0	19
2017	Compliance, inspection and enforcement	74	9	9	4	1	1	1	85	6	70
2017	Security	73	23	0	0	4	0	0	96	4	26
2017	Administration and operations	68	12	6	3	6	0	6	85	9	34
2017	Human resources	87	13	0	0	0	0	0	100	0	15
2017	Financial management	69	23	8	0	0	0	0	92	0	13
2017	Information technology	65	13	11	4	0	0	7	84	5	46
2017	Policy	69	25	0	0	0	0	6	100	0	16
2017	None of the above	73	18	2	2	4	0	2	93	5	55

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	58	32	5	5	0	0	89	5	19
2017	Compliance, inspection and enforcement	50	35	11	3	1	0	84	4	70
2017	Security	42	38	12	8	0	0	81	8	26
2017	Administration and operations	36	32	26	0	3	3	70	3	34
2017	Human resources	67	20	13	0	0	0	87	0	15
2017	Financial management	46	31	23	0	0	0	77	0	13
2017	Information technology	50	22	20	4	2	2	73	7	46
2017	Policy	50	25	6	13	0	6	80	13	16
2017	None of the above	59	23	14	4	0	0	82	4	55

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	32	42	0	0	5	55	0	19
2017	Compliance, inspection and enforcement	16	43	30	10	1	0	58	11	70
2017	Security	15	35	46	4	0	0	50	4	26
2017	Administration and operations	26	36	35	3	0	0	62	3	34
2017	Human resources	13	40	41	7	0	0	53	7	15
2017	Financial management	8	69	23	0	0	0	77	0	13
2017	Information technology	11	44	37	7	2	0	54	9	46
2017	Policy	0	38	50	13	0	0	38	13	16
2017	None of the above	11	55	25	4	4	2	67	7	55

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	0	11	58	16	15	0	31	11	19
2017	Compliance, inspection and enforcement	3	16	37	26	18	0	44	19	70
2017	Security	0	12	35	46	8	0	54	12	26
2017	Administration and operations	3	6	36	41	15	0	55	9	34
2017	Human resources	0	7	47	20	27	0	46	7	15
2017	Financial management	0	23	31	31	15	0	46	23	13
2017	Information technology	2	17	50	17	11	2	29	20	46
2017	Policy	0	19	50	25	6	0	31	19	16
2017	None of the above	5	2	36	43	13	2	56	7	55

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	16	42	21	11	11	0	0	58	21	19
2017	Compliance, inspection and enforcement	24	48	13	10	3	1	0	73	13	70
2017	Security	35	46	12	8	0	0	0	81	8	26
2017	Administration and operations	45	38	12	3	3	0	0	82	6	34
2017	Human resources	40	54	7	0	0	0	0	93	0	15
2017	Financial management	23	54	8	15	0	0	0	77	15	13
2017	Information technology	17	54	17	9	0	2	0	73	9	46
2017	Policy	13	69	13	0	6	0	0	81	6	16
2017	None of the above	34	46	9	7	0	2	2	83	7	55

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	21	48	21	11	0	0	0	68	11	19
2017	Compliance, inspection and enforcement	38	36	13	6	6	1	0	75	12	70
2017	Security	31	42	8	12	4	4	0	76	16	26
2017	Administration and operations	39	41	12	9	0	0	0	80	9	34
2017	Human resources	40	54	7	0	0	0	0	93	0	15
2017	Financial management	23	46	15	15	0	0	0	69	15	13
2017	Information technology	11	48	28	4	4	4	0	61	9	46
2017	Policy	13	50	13	19	6	0	0	63	25	16
2017	None of the above	29	52	7	9	0	2	2	83	9	55

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Compliance, inspection and enforcement	12	88	69
2017	Human resources	0	100	15
2017	Information technology	17	83	46
2017	None of the above	14	86	55
2014	Communications or public affairs	0	100	10
2014	Administration and operations	20	80	35
2014	Information technology	14	86	59
2014	None of the above	10	90	61

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Federal regulators	47	26	0	5	11	11	0	53	47	19
2017	Compliance, inspection and enforcement	64	16	6	7	3	4	0	67	33	70
2017	Security	27	38	15	12	4	4	0	28	72	26
2017	Administration and operations	64	21	9	3	3	0	0	64	36	34
2017	Human resources	87	7	6	0	0	0	0	87	13	15
2017	Financial management	54	31	15	0	0	0	0	54	46	13
2017	Information technology	65	24	4	0	2	4	0	68	32	46
2017	Policy	44	25	6	6	13	6	0	47	53	16
2017	None of the above	37	29	18	5	4	4	4	40	60	55

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	36	22
2017	Security	0	18
2017	Administration and operations	18	11
2017	Information technology	23	13
2017	None of the above	23	30

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	20	22
2017	Security	6	18
2017	Administration and operations	29	11
2017	Information technology	15	13
2017	None of the above	10	30

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	13	22
2017	Security	17	18
2017	Administration and operations	18	11
2017	Information technology	8	13
2017	None of the above	7	30

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	31	22
2017	Security	28	18
2017	Administration and operations	18	11
2017	Information technology	46	13
2017	None of the above	33	30

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	9	22
2017	Security	6	18
2017	Administration and operations	0	11
2017	Information technology	8	13
2017	None of the above	7	30

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Compliance, inspection and enforcement	33	22
2017	Security	55	18
2017	Administration and operations	82	11
2017	Information technology	54	13
2017	None of the above	43	30

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Compliance, inspection and enforcement	18	54	20	9	0	22
2017	Security	11	67	6	11	6	18
2017	Administration and operations	41	51	0	0	8	12
2017	Information technology	31	54	8	0	8	13
2017	None of the above	17	52	21	3	7	29

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Compliance, inspection and enforcement	36	36	4	11	0	13	82	12	22
2017	Security	39	27	6	0	17	11	75	19	18
2017	Administration and operations	67	8	0	16	0	8	82	18	12
2017	Information technology	50	21	14	0	7	7	77	8	14
2017	None of the above	42	29	3	3	0	23	92	4	31

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Compliance, inspection and enforcement	13	13	9	4	24	4	31	42	44	22
2017	Security	11	6	6	6	22	0	50	34	55	18
2017	Administration and operations	24	0	0	16	0	8	51	60	40	12
2017	Information technology	0	7	7	0	7	7	71	33	33	14
2017	None of the above	6	3	3	0	19	10	58	30	60	31

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Financial Transactions and Reports Analysis Centre of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements