2017 Public Service Employee Survey Results for Canada Border Services Agency by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 43 7 20 13 0 0 60 33 5283
2017 First official language - French 18 46 11 17 8 0 0 64 25 1909
2014 First official language - English 17 44 7 20 12 0 0 61 31 6850
2014 First official language - French 22 48 9 15 6 0 0 70 21 2417
2011 First official language - English 17 46 5 20 11 0 0 64 31 7532
2011 First official language - French 22 46 9 17 7 0 0 68 23 2516
2008 First official language - English 19 48 6 18 10 0 0 67 28 6435
2008 First official language - French 25 47 10 13 5 0 0 72 18 2227

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 19 6 2 2 1 2 90 4 5267
2017 First official language - French 44 38 7 7 3 1 0 83 10 1908
2014 First official language - English 68 20 5 2 2 1 1 90 4 6845
2014 First official language - French 44 39 7 6 3 0 0 83 10 2419
2011 First official language - English 70 19 5 2 2 1 1 91 4 7529
2011 First official language - French 48 34 6 7 3 1 0 83 10 2520
2008 First official language - English 72 18 4 2 2 1 1 92 4 6430
2008 First official language - French 49 35 6 7 3 0 0 84 10 2225

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 72 17 5 3 1 0 1 91 4 5282
2017 First official language - French 35 29 10 15 10 0 0 64 25 1911
2014 First official language - English 71 18 5 3 2 0 2 90 5 6845
2014 First official language - French 33 29 11 16 10 0 0 63 26 2419
2011 First official language - English 74 16 4 3 1 0 1 92 4 7524
2011 First official language - French 38 28 8 16 9 0 0 67 25 2519
2008 First official language - English 75 15 4 2 1 0 1 92 4 6433
2008 First official language - French 40 28 9 14 9 0 0 68 23 2224

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 32 8 19 15 0 0 58 34 5278
2017 First official language - French 25 38 12 14 11 0 0 63 25 1908
2014 First official language - English 26 33 8 17 16 0 0 59 33 6845
2014 First official language - French 28 38 11 14 9 0 0 66 23 2417
2011 First official language - English 27 34 9 15 14 0 0 61 29 7501
2011 First official language - French 28 37 12 13 10 0 0 64 24 2512

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 31 11 24 21 0 0 43 46 5280
2017 First official language - French 13 34 17 20 16 0 0 47 36 1910
2014 First official language - English 11 31 12 24 21 0 0 43 45 6849
2014 First official language - French 14 36 17 20 12 0 1 50 33 2417
2011 First official language - English 15 38 13 19 15 0 1 53 34 7524
2011 First official language - French 16 40 18 16 8 0 1 57 25 2519
2008 First official language - English 15 40 12 19 13 0 1 55 33 6440
2008 First official language - French 17 40 19 15 8 0 1 58 23 2229

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 38 12 8 6 0 0 74 14 5277
2017 First official language - French 32 44 12 8 4 0 0 76 12 1907
2014 First official language - English 37 37 11 8 5 0 0 75 14 6850
2014 First official language - French 33 42 13 7 4 0 0 75 12 2418
2011 First official language - English 39 37 11 7 5 0 0 76 12 7515
2011 First official language - French 37 39 13 7 4 0 0 76 11 2515
2008 First official language - English 35 41 11 7 5 0 0 77 12 6440
2008 First official language - French 33 46 12 6 3 0 0 79 9 2228

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 39 9 7 5 0 0 79 12 5274
2017 First official language - French 36 43 11 7 4 0 0 79 11 1907
2014 First official language - English 41 39 9 7 5 0 0 79 12 6847
2014 First official language - French 36 42 10 7 4 0 0 79 11 2419
2011 First official language - English 41 41 8 6 4 0 0 82 10 7524
2011 First official language - French 34 45 11 7 3 0 0 79 10 2520
2008 First official language - English 38 44 8 5 4 0 0 82 9 6440
2008 First official language - French 34 46 11 6 3 0 0 80 8 2230

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 36 11 15 10 0 0 64 25 5263
2017 First official language - French 27 44 12 11 6 0 0 71 16 1903
2014 First official language - English 28 37 11 14 9 0 0 65 24 6844
2014 First official language - French 30 43 14 9 4 0 0 73 13 2416

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 30 12 14 18 0 0 55 32 5277
2017 First official language - French 26 35 16 12 9 0 1 62 22 1908
2014 First official language - English 24 31 13 15 16 0 0 55 31 6847
2014 First official language - French 25 34 18 12 10 0 1 60 22 2417
2011 First official language - English 28 34 12 13 13 0 0 62 26 7524
2011 First official language - French 29 36 16 10 7 1 2 66 17 2517

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 24 10 12 15 1 7 59 29 5278
2017 First official language - French 35 29 9 9 9 1 9 71 19 1905
2014 First official language - English 32 25 10 13 14 1 6 60 29 6849
2014 First official language - French 37 27 9 9 9 1 8 71 19 2418
2011 First official language - English 36 26 8 12 12 1 6 66 26 7526
2011 First official language - French 44 26 7 8 6 1 8 77 15 2518
2008 First official language - English 43 26 7 10 9 1 4 73 21 6438
2008 First official language - French 46 26 7 8 5 1 7 78 14 2225

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 41 12 13 11 0 0 65 23 5276
2017 First official language - French 25 43 16 9 7 0 0 69 16 1911
2014 First official language - English 25 41 12 12 9 0 0 67 21 6850
2014 First official language - French 24 46 15 9 6 0 0 71 15 2419
2011 First official language - English 29 40 12 11 8 0 0 69 19 7518
2011 First official language - French 31 41 14 8 5 0 0 73 13 2517
2008 First official language - English 31 40 12 9 7 0 0 72 17 6396
2008 First official language - French 30 48 13 7 3 0 0 77 9 2220

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 28 15 20 23 0 0 42 43 5274
2017 First official language - French 16 35 20 15 13 0 0 51 28 1910
2014 First official language - English 14 28 15 20 22 0 0 42 42 6850
2014 First official language - French 16 35 21 17 11 0 0 51 28 2418
2011 First official language - English 14 32 15 18 20 0 0 47 38 7526
2011 First official language - French 17 36 21 15 10 0 0 54 25 2515

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 37 16 17 12 0 0 56 28 5277
2017 First official language - French 18 44 18 13 7 0 0 62 20 1907

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 37 14 11 11 1 0 64 23 5274
2017 First official language - French 25 45 15 9 5 0 0 70 15 1905
2014 First official language - English 27 36 15 11 10 1 0 64 21 6847
2014 First official language - French 25 43 16 9 5 1 0 69 14 2418
2011 First official language - English 27 39 14 10 9 1 0 67 19 7527
2011 First official language - French 26 44 17 8 4 1 0 71 12 2522
2008 First official language - English 36 37 13 7 6 1 0 73 14 6432
2008 First official language - French 33 44 14 6 2 0 0 77 8 2227

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 28 15 18 23 0 0 43 42 5278
2017 First official language - French 17 36 20 14 14 0 0 53 28 1911

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 34 10 6 4 0 0 80 9 5253
2017 First official language - French 41 39 12 4 2 0 0 81 7 1906
2014 First official language - English 54 29 9 4 3 0 0 84 7 6842
2014 First official language - French 50 34 11 3 2 0 0 85 4 2419
2011 First official language - English 54 32 8 3 2 0 0 86 6 7534
2011 First official language - French 49 37 10 3 2 0 0 86 4 2520

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 33 13 19 19 0 0 50 37 5248
2017 First official language - French 16 36 18 17 12 0 0 53 29 1905
2014 First official language - English 14 34 13 18 21 0 0 48 39 6852
2014 First official language - French 14 35 20 18 12 0 1 50 31 2420
2011 First official language - English 20 34 13 16 17 0 0 54 33 7518
2011 First official language - French 22 36 17 15 9 0 0 58 24 2514

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 28 16 17 18 0 0 48 35 5249
2017 First official language - French 19 33 20 15 12 0 0 53 27 1906
2014 First official language - English 18 31 16 16 19 0 0 49 35 6847
2014 First official language - French 20 33 21 14 11 0 0 54 25 2417

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 31 17 17 15 0 0 51 32 5245
2017 First official language - French 17 36 23 15 9 0 0 54 24 1906
2014 First official language - English 19 33 17 16 15 0 0 52 31 6846
2014 First official language - French 19 39 22 13 8 0 0 58 21 2419
2011 First official language - English 28 37 15 11 7 1 0 66 19 7506
2011 First official language - French 24 42 19 11 4 1 0 66 15 2516

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 39 15 10 7 0 0 69 17 5243
2017 First official language - French 30 43 15 7 5 0 0 73 12 1904
2014 First official language - English 34 39 13 8 7 0 0 73 14 6850
2014 First official language - French 32 44 14 6 4 0 0 76 10 2419
2011 First official language - English 37 41 10 7 4 0 0 78 12 7526
2011 First official language - French 38 43 11 6 2 0 0 81 9 2520
2008 First official language - English 39 42 8 6 4 0 0 81 11 6437
2008 First official language - French 37 48 9 4 2 0 0 85 6 2228

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 33 17 7 4 0 3 71 12 5284
2017 First official language - French 40 35 14 6 3 0 2 77 9 1908
2014 First official language - English 31 32 21 9 6 0 2 65 14 6852
2014 First official language - French 36 37 16 6 4 0 1 73 11 2419
2011 First official language - English 34 34 18 7 5 0 2 70 12 7519
2011 First official language - French 35 36 16 7 4 0 1 72 11 2514
2008 First official language - English 30 36 21 7 4 0 1 68 11 6438
2008 First official language - French 29 40 19 8 4 0 1 70 11 2228

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 28 32 12 5 1 2 17 50 5254
2017 First official language - French 14 30 32 13 7 1 3 21 46 1907
2014 First official language - English 20 30 31 12 4 1 2 17 51 6841
2014 First official language - French 15 34 32 12 4 1 2 16 50 2418
2011 First official language - English 16 28 33 14 6 1 2 21 45 7502
2011 First official language - French 13 33 31 15 5 1 2 21 48 2514
2008 First official language - English 13 27 35 16 7 1 2 23 41 6426
2008 First official language - French 10 32 35 17 4 1 1 22 43 2226

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 27 25 12 7 2 2 19 55 5253
2017 First official language - French 22 28 27 12 6 3 2 19 52 1906
2014 First official language - English 26 27 26 12 6 1 2 19 55 6840
2014 First official language - French 22 30 27 11 5 2 2 17 54 2417
2011 First official language - English 20 24 26 16 9 2 3 26 46 7507
2011 First official language - French 16 29 29 15 7 2 2 23 47 2516
2008 First official language - English 18 24 28 17 9 1 2 27 43 6413
2008 First official language - French 16 29 31 14 6 2 2 21 47 2228

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 25 24 13 6 2 4 20 54 5261
2017 First official language - French 27 30 23 9 5 2 3 15 61 1909
2014 First official language - English 27 26 25 12 5 2 3 18 55 6832
2014 First official language - French 27 32 24 9 4 2 3 13 62 2417
2011 First official language - English 19 24 27 17 7 2 4 26 45 7490
2011 First official language - French 22 30 26 12 4 2 3 17 55 2517
2008 First official language - English 18 23 29 18 7 2 3 26 43 6420
2008 First official language - French 17 28 29 15 5 2 3 21 48 2223

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 15 26 26 13 1 6 42 30 5226
2017 First official language - French 13 20 30 20 9 2 6 32 36 1904
2014 First official language - English 16 17 27 24 11 1 4 36 35 6821
2014 First official language - French 17 21 31 18 7 2 4 27 40 2413
2011 First official language - English 10 13 27 28 15 1 6 46 25 7489
2011 First official language - French 15 25 31 18 7 1 4 26 42 2513
2008 First official language - English 8 12 28 31 15 1 5 49 21 6409
2008 First official language - French 13 24 32 20 7 1 3 29 38 2224

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 23 21 10 6 1 2 17 61 5259
2017 First official language - French 30 28 21 11 7 1 3 18 60 1903
2014 First official language - English 35 26 21 10 5 1 2 16 63 6837
2014 First official language - French 26 29 25 11 5 1 3 16 58 2415
2011 First official language - English 26 24 25 13 8 1 3 21 53 7506
2011 First official language - French 20 27 27 14 6 1 3 22 50 2518
2008 First official language - English 20 24 27 16 9 1 2 26 46 6408
2008 First official language - French 14 27 28 18 8 1 4 27 43 2224

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 19 25 19 10 2 4 31 42 5251
2017 First official language - French 18 23 26 18 9 3 4 28 44 1906
2014 First official language - English 16 18 27 21 11 2 4 34 37 6836
2014 First official language - French 14 24 26 20 10 3 3 32 40 2415
2011 First official language - English 15 19 26 21 13 2 5 36 36 7481
2011 First official language - French 17 25 26 17 9 3 4 28 44 2515
2008 First official language - English 21 23 26 16 9 2 3 26 47 6426
2008 First official language - French 26 30 21 14 6 1 2 20 58 2223

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 24 27 10 6 2 4 17 54 5259
2017 First official language - French 19 27 30 12 5 3 3 19 49 1902
2014 First official language - English 27 24 27 11 5 2 3 17 54 6835
2014 First official language - French 19 28 31 11 5 2 3 17 50 2417
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 71 12 7 1 1 1 6 89 3 5281
2017 First official language - French 43 25 9 10 9 1 3 70 20 1909
2014 First official language - English 73 12 6 1 1 0 6 91 3 6845
2014 First official language - French 47 23 7 10 9 0 3 73 20 2421
2011 First official language - English 70 12 7 2 1 1 6 89 3 7512
2011 First official language - French 47 23 6 11 9 0 3 73 21 2511
2008 First official language - English 67 10 6 2 2 1 12 89 5 6444
2008 First official language - French 48 19 7 10 11 1 5 71 22 2229

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 27 17 16 18 3 3 46 36 5276
2017 First official language - French 15 30 20 13 12 4 4 50 28 1908
2014 First official language - English 24 29 16 13 13 3 2 56 27 6848
2014 First official language - French 19 32 20 12 9 4 3 56 23 2421

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 25 12 17 17 1 1 54 35 5268
2017 First official language - French 30 38 14 10 7 1 0 69 17 1909
2014 First official language - English 33 28 11 14 14 1 0 61 28 6846
2014 First official language - French 34 34 13 11 6 1 0 69 17 2420

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 27 16 21 18 1 1 44 40 5272
2017 First official language - French 17 40 19 14 7 1 1 59 22 1908
2014 First official language - English 16 34 14 21 13 1 1 51 35 6847
2014 First official language - French 17 41 20 14 6 1 1 60 20 2421
2011 First official language - English 17 32 14 21 15 1 1 49 37 7530
2011 First official language - French 19 40 18 14 7 1 0 61 21 2521
2008 First official language - English 18 32 13 20 15 2 1 51 36 6445
2008 First official language - French 18 41 18 14 7 1 1 60 21 2227

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 21 16 19 23 7 2 38 45 5283
2017 First official language - French 16 30 19 14 13 7 2 50 30 1911
2014 First official language - English 16 24 16 17 20 6 1 43 40 6846
2014 First official language - French 17 31 20 13 10 7 2 52 25 2421
2011 First official language - English 18 22 16 17 21 6 1 43 40 7522
2011 First official language - French 20 31 18 13 11 7 1 54 26 2517
2008 First official language - English 19 24 15 17 17 7 1 47 36 6443
2008 First official language - French 20 35 18 12 9 6 1 59 22 2227

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 14 15 22 31 9 1 23 60 5280
2017 First official language - French 7 17 20 22 21 12 2 27 50 1910
2014 First official language - English 8 16 16 21 30 8 1 26 56 6846
2014 First official language - French 7 19 21 21 20 10 2 29 47 2419

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 37 13 15 9 0 0 63 24 5275
2017 First official language - French 27 48 13 7 4 0 0 75 11 1908
2014 First official language - English 30 40 12 11 7 0 0 70 18 6841
2014 First official language - French 29 49 12 6 3 0 0 79 9 2418
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 33 13 14 13 0 0 60 26 5284
2017 First official language - French 25 38 18 10 8 1 0 64 18 1911
2014 First official language - English 29 33 13 13 11 0 0 62 24 6848
2014 First official language - French 27 38 17 10 7 1 1 66 17 2419
2011 First official language - English 26 33 13 14 13 0 0 59 28 7525
2011 First official language - French 26 37 17 12 6 1 0 64 19 2517
2008 First official language - English 24 32 14 15 14 1 1 57 29 6440
2008 First official language - French 24 37 17 13 8 1 0 62 21 2228

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 30 14 12 11 2 1 62 23 5275
2017 First official language - French 29 36 18 8 6 3 1 67 14 1907
2014 First official language - English 33 30 14 11 10 2 1 64 21 6847
2014 First official language - French 30 36 17 9 6 2 1 68 15 2420
2011 First official language - English 32 30 14 11 11 2 1 63 23 7522
2011 First official language - French 30 36 17 9 6 2 0 68 15 2516
2008 First official language - English 32 28 14 12 11 3 1 63 23 6443
2008 First official language - French 28 35 16 10 6 4 0 66 17 2227

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 31 12 14 12 1 0 62 26 5274
2017 First official language - French 28 40 15 9 7 1 1 68 17 1907
2014 First official language - English 30 33 13 13 11 1 0 64 24 6847
2014 First official language - French 29 38 16 10 6 0 0 68 16 2421
2011 First official language - English 29 33 12 13 12 1 0 63 25 7508
2011 First official language - French 28 39 15 10 7 1 0 68 17 2518
2008 First official language - English 29 31 12 13 12 1 1 62 26 6438
2008 First official language - French 27 37 15 11 8 1 0 65 19 2225

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 77 10 5 1 2 1 4 91 3 5277
2017 First official language - French 59 23 5 6 6 0 1 84 11 1909
2014 First official language - English 77 10 5 1 1 0 5 92 2 6844
2014 First official language - French 63 20 5 5 6 0 1 84 11 2419
2011 First official language - English 75 10 6 1 2 1 5 91 3 7508
2011 First official language - French 63 18 5 5 7 0 1 83 12 2517
2008 First official language - English 76 7 4 1 2 1 9 92 3 6439
2008 First official language - French 67 14 5 5 7 0 1 82 13 2224

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 20 10 7 16 3 9 61 27 5273
2017 First official language - French 33 27 10 7 10 3 10 69 20 1911
2014 First official language - English 36 21 10 7 15 3 9 64 25 6850
2014 First official language - French 35 27 11 6 9 3 10 71 16 2420
2011 First official language - English 33 23 10 9 18 2 6 60 29 7526
2011 First official language - French 34 30 11 8 9 2 6 70 18 2519

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 28 11 10 11 1 0 68 21 5273
2017 First official language - French 41 33 12 7 5 1 1 75 13 1910

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 27 14 7 11 2 0 68 18 5270
2017 First official language - French 40 30 14 8 6 1 0 71 14 1909

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 27 14 11 12 0 0 63 23 5267
2017 First official language - French 36 33 14 9 7 0 0 70 16 1905
2014 First official language - English 37 28 13 10 11 0 0 65 21 6843
2014 First official language - French 35 34 16 8 6 0 0 70 14 2417
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 33 17 17 11 1 2 54 28 853
2017 First official language - French 14 37 22 16 7 1 2 53 24 361
2014 First official language - English 23 36 15 13 9 2 2 61 23 1132
2014 First official language - French 21 35 19 15 6 1 3 58 22 412

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 23 17 16 23 6 0 39 42 5281
2017 First official language - French 13 31 24 13 11 8 0 48 26 1911
2014 First official language - English 15 25 17 16 21 6 0 42 40 6845
2014 First official language - French 15 32 23 12 10 8 0 51 23 2420
2011 First official language - English 16 25 18 15 20 6 0 43 37 7512
2011 First official language - French 16 31 23 11 9 9 1 52 23 2513

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 20 14 21 32 2 0 32 54 5277
2017 First official language - French 10 25 23 19 19 3 0 37 40 1912
2014 First official language - English 11 21 16 21 29 2 0 33 51 6850
2014 First official language - French 12 27 24 19 16 2 0 40 35 2418
2011 First official language - English 13 25 16 18 26 2 0 38 45 7516
2011 First official language - French 13 30 26 14 14 3 0 44 29 2509
2008 First official language - English 15 27 15 17 23 2 0 43 41 6437
2008 First official language - French 13 33 24 16 11 3 0 48 27 2228

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 16 14 24 34 4 0 25 60 5276
2017 First official language - French 7 20 27 22 20 4 0 28 44 1904
2014 First official language - English 7 18 16 24 32 3 0 26 58 6845
2014 First official language - French 8 21 26 23 18 4 0 30 43 2419
2011 First official language - English 8 23 17 23 24 4 0 32 50 7513
2011 First official language - French 7 25 28 20 12 7 0 35 35 2518
2008 First official language - English 8 22 16 25 25 4 0 32 52 6443
2008 First official language - French 7 26 29 23 9 5 1 35 35 2226

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 14 12 18 42 5 0 24 63 5277
2017 First official language - French 7 18 21 19 29 6 0 27 51 1912
2014 First official language - English 9 16 15 17 38 5 0 26 58 6848
2014 First official language - French 9 18 23 20 23 7 0 29 46 2419
2011 First official language - English 10 20 15 19 30 6 0 32 52 7522
2011 First official language - French 8 25 23 19 17 9 0 36 39 2516
2008 First official language - English 9 21 14 19 30 7 0 32 52 6446
2008 First official language - French 8 22 25 20 15 10 0 33 39 2225

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 20 13 22 34 3 0 29 58 5270
2017 First official language - French 8 27 24 18 20 3 0 36 39 1910
2014 First official language - English 8 22 15 23 30 2 0 30 55 6845
2014 First official language - French 8 28 24 21 16 3 0 37 38 2417
2011 First official language - English 9 26 16 22 24 2 0 36 48 7510
2011 First official language - French 10 34 24 19 11 3 0 45 31 2515
2008 First official language - English 10 29 14 24 20 2 0 40 45 6442
2008 First official language - French 11 34 24 18 9 3 0 47 28 2227
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 33 19 17 15 1 0 49 32 5272
2017 First official language - French 15 38 24 13 9 1 0 54 22 1906
2014 First official language - English 17 37 20 13 12 1 0 55 25 6850
2014 First official language - French 18 42 22 10 6 1 0 61 16 2421
2011 First official language - English 23 39 17 11 9 1 0 63 20 7525
2011 First official language - French 22 43 19 10 4 1 0 66 14 2514

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 42 14 8 5 1 0 73 13 5270
2017 First official language - French 22 48 17 6 3 3 0 73 9 1908
2014 First official language - English 34 42 11 6 4 2 0 79 10 6847
2014 First official language - French 25 50 15 5 1 3 1 78 6 2415
2011 First official language - English 30 41 14 8 4 2 0 73 13 7515
2011 First official language - French 22 46 18 6 3 4 1 71 10 2510

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 37 14 10 9 3 1 66 20 5264
2017 First official language - French 23 43 15 10 6 2 1 68 16 1908
2014 First official language - English 31 36 12 10 8 3 1 69 18 6847
2014 First official language - French 25 43 14 10 5 3 1 70 16 2420
2011 First official language - English 30 35 13 9 8 3 1 68 18 7506
2011 First official language - French 26 39 14 11 6 3 1 68 18 2511
2008 First official language - English 29 35 14 10 8 3 1 67 19 6435
2008 First official language - French 23 41 15 11 6 3 1 67 18 2227

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 32 21 15 13 3 1 50 28 5268
2017 First official language - French 12 32 26 14 9 5 2 47 25 1909
2014 First official language - English 17 30 22 14 12 4 1 50 27 6851
2014 First official language - French 13 30 26 15 8 7 2 47 25 2420
2011 First official language - English 14 33 22 14 12 4 1 50 27 7511
2011 First official language - French 11 28 25 17 9 8 2 44 28 2512

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 20 15 20 25 5 2 36 48 5269
2017 First official language - French 11 27 21 16 15 7 3 43 34 1906
2014 First official language - English 12 21 15 19 26 6 1 36 48 6851
2014 First official language - French 11 25 20 16 15 9 3 42 35 2418
2011 First official language - English 12 21 15 19 24 7 2 36 47 7518
2011 First official language - French 12 26 19 15 13 11 4 45 33 2518

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 15 10 2 2 3 8 85 4 5276
2017 First official language - French 31 29 11 11 8 4 7 67 21 1909
2014 First official language - English 60 16 9 2 2 3 9 85 4 6844
2014 First official language - French 33 29 12 10 8 2 6 67 19 2418

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 67 15 8 2 1 3 4 88 3 5273
2017 First official language - French 41 34 10 6 4 3 2 79 10 1910
2014 First official language - English 66 15 8 2 1 3 5 88 3 6845
2014 First official language - French 41 35 9 6 4 3 2 79 11 2418
2011 First official language - English 66 15 8 2 1 4 4 88 3 7502
2011 First official language - French 45 32 10 7 4 2 1 80 11 2519
2008 First official language - English 69 14 7 1 1 3 3 90 3 6438
2008 First official language - French 46 30 10 8 4 1 1 78 12 2229

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 20 15 24 31 2 0 29 56 5280
2017 First official language - French 9 24 21 24 19 3 0 34 44 1906
2014 First official language - English 9 21 16 22 29 2 0 31 53 6844
2014 First official language - French 11 25 24 21 16 2 0 37 39 2418
2011 First official language - English 10 25 17 21 26 2 0 35 47 7524
2011 First official language - French 13 30 23 19 13 1 0 44 33 2520
2008 First official language - English 12 29 17 20 20 2 0 42 41 6436
2008 First official language - French 12 33 27 18 9 1 0 46 27 2227

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 19 13 20 35 2 2 29 58 5279
2017 First official language - French 11 22 18 20 23 3 3 36 45 1907
2014 First official language - English 11 20 14 20 33 2 1 32 54 6849
2014 First official language - French 11 27 17 19 20 3 2 40 42 2418
2011 First official language - English 11 25 14 20 27 1 1 38 48 7519
2011 First official language - French 14 31 19 18 16 1 2 46 35 2519
2008 First official language - English 16 35 13 17 17 1 1 51 35 6433
2008 First official language - French 18 37 17 14 9 2 2 57 25 2229

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 25 22 20 20 3 0 36 42 5275
2017 First official language - French 9 26 27 17 14 5 1 38 33 1905

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 31 22 8 9 5 1 58 18 5271
2017 First official language - French 20 38 22 7 6 6 1 62 14 1909
2014 First official language - English 32 31 19 6 6 5 1 67 13 6841
2014 First official language - French 28 39 18 6 3 5 1 71 10 2420

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 35 19 12 10 2 0 58 23 5277
2017 First official language - French 21 46 19 7 4 3 0 70 11 1907
2014 First official language - English 27 34 17 10 8 3 0 63 19 6848
2014 First official language - French 27 41 18 6 3 4 0 71 10 2421
2011 First official language - English 22 34 18 11 11 3 0 59 23 7513
2011 First official language - French 22 42 19 7 6 4 0 67 13 2512

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 34 15 14 14 0 0 57 28 5280
2017 First official language - French 25 44 15 9 6 0 0 69 15 1908
2014 First official language - English 28 34 14 12 12 0 0 62 24 6848
2014 First official language - French 30 42 15 7 5 0 0 72 13 2418
2011 First official language - English 27 37 15 11 11 0 0 64 21 7494
2011 First official language - French 27 44 16 7 5 0 0 72 12 2508
2008 First official language - English 26 36 13 12 12 0 0 62 24 6441
2008 First official language - French 26 43 16 9 5 0 0 69 14 2228

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 24 19 19 23 1 0 39 42 5271
2017 First official language - French 16 31 22 16 14 1 0 47 31 1907
2014 First official language - English 16 30 18 18 18 1 0 46 36 6847
2014 First official language - French 17 34 23 14 10 1 0 52 25 2420
2011 First official language - English 21 32 20 14 12 1 0 54 26 7524
2011 First official language - French 19 38 22 11 8 1 0 58 19 2518

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 26 17 21 22 0 0 40 43 5272
2017 First official language - French 15 32 22 17 14 1 0 47 31 1906
2014 First official language - English 15 30 16 20 19 0 0 45 39 6846
2014 First official language - French 16 35 23 15 10 0 0 51 26 2420
2011 First official language - English 19 34 17 16 14 0 0 53 30 7510
2011 First official language - French 18 40 22 13 7 0 0 58 20 2513
2008 First official language - English 20 36 15 16 13 0 0 56 29 6441
2008 First official language - French 19 43 21 12 5 0 0 62 17 2228

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 21 17 18 23 4 0 39 43 5271
2017 First official language - French 19 25 20 14 17 5 0 47 32 1907
2014 First official language - English 19 23 18 17 19 4 0 44 37 6849
2014 First official language - French 19 27 22 14 13 4 1 48 29 2420
2011 First official language - English 24 25 17 15 15 4 0 51 31 7520
2011 First official language - French 21 30 19 13 10 5 1 55 25 2518
2008 First official language - English 23 28 17 15 12 5 0 54 29 6438
2008 First official language - French 22 31 20 14 7 5 1 57 22 2226
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 29 32 39 5274
2017 First official language - French 30 40 30 1908
2014 First official language - English 27 36 38 6845
2014 First official language - French 30 39 32 2421
2011 First official language - English 29 37 34 7535
2011 First official language - French 32 40 28 2521

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 16 24 38 10 6 5 1527
2017 First official language - French 15 27 39 6 4 8 573
2014 First official language - English 14 38 31 9 9999 8 1866
2014 First official language - French 13 37 35 7 9999 8 734
2011 First official language - English 16 42 27 9 9999 6 2149
2011 First official language - French 17 43 32 3 9999 6 820
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 28 72 5270
2017 First official language - French 21 79 1904
2014 First official language - English 24 76 6831
2014 First official language - French 21 79 2419

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 1440
2017 First official language - French 55 400
2014 First official language - English 52 1611
2014 First official language - French 52 501

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 69 1440
2017 First official language - French 59 400
2014 First official language - English 68 1611
2014 First official language - French 63 501

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 1440
2017 First official language - French 11 400
2014 First official language - English 7 1611
2014 First official language - French 7 501

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1440
2017 First official language - French 2 400
2014 First official language - English 7 1611
2014 First official language - French 3 501

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 1440
2017 First official language - French 3 400
2014 First official language - English 3 1611
2014 First official language - French 3 501

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 1440
2017 First official language - French 8 400
2014 First official language - English 22 1611
2014 First official language - French 7 501

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 1440
2017 First official language - French 3 400
2014 First official language - English 4 1611
2014 First official language - French 4 501

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 1441
2017 First official language - French 36 400
2014 First official language - English 41 1611
2014 First official language - French 35 500

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 1441
2017 First official language - French 38 400
2014 First official language - English 36 1611
2014 First official language - French 39 500

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 1441
2017 First official language - French 48 400
2014 First official language - English 46 1611
2014 First official language - French 43 500

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 1441
2017 First official language - French 43 400
2014 First official language - English 42 1611
2014 First official language - French 41 500

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 1441
2017 First official language - French 27 400
2014 First official language - English 30 1611
2014 First official language - French 27 500

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 58 1441
2017 First official language - French 67 400
2014 First official language - English 60 1611
2014 First official language - French 63 500

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 1441
2017 First official language - French 42 400
2014 First official language - English 38 1611
2014 First official language - French 36 500

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 1441
2017 First official language - French 2 400
2014 First official language - English 2 1611

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 1441
2017 First official language - French 7 400
2014 First official language - English 12 1611
2014 First official language - French 7 500

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 1441
2017 First official language - French 15 400
2014 First official language - English 13 1611
2014 First official language - French 14 500

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 60 1441
2017 First official language - French 45 400
2014 First official language - English 55 1611
2014 First official language - French 47 500

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 1441
2017 First official language - French 20 400
2014 First official language - English 34 1611
2014 First official language - French 23 500

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 1441
2017 First official language - French 11 400
2014 First official language - English 16 1611
2014 First official language - French 15 500

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 1442
2017 First official language - French 51 400
2014 First official language - English 45 1608
2014 First official language - French 50 501

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 1442
2017 First official language - French 27 400
2014 First official language - English 30 1608
2014 First official language - French 30 501

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 1442
2017 First official language - French 8 400
2014 First official language - English 6 1608
2014 First official language - French 11 501

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 1442
2017 First official language - French 20 400
2014 First official language - English 23 1608
2014 First official language - French 23 501

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 1442
2017 First official language - French 10 400
2014 First official language - English 10 1608
2014 First official language - French 12 501

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 1442
2017 First official language - French 11 400
2014 First official language - English 12 1608
2014 First official language - French 11 501

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 1442
2017 First official language - French 18 400
2014 First official language - English 17 1608
2014 First official language - French 18 501

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 1442
2017 First official language - French 12 400
2014 First official language - English 12 1608
2014 First official language - French 13 501

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 1442
2017 First official language - French 26 400
2014 First official language - English 29 1608
2014 First official language - French 22 501

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 1270
2017 First official language - French 13 357
2014 First official language - English 10 1421
2014 First official language - French 12 446

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 1270
2017 First official language - French 15 357
2014 First official language - English 15 1421
2014 First official language - French 14 446

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 1270
2017 First official language - French 13 357
2014 First official language - English 11 1421
2014 First official language - French 14 446

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1270
2017 First official language - French 7 357
2014 First official language - English 8 1421
2014 First official language - French 9 446

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 1270
2017 First official language - French 8 357
2014 First official language - English 7 1421
2014 First official language - French 7 446

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 1270
2017 First official language - French 10 357
2014 First official language - English 9 1421
2014 First official language - French 13 446

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 1270
2017 First official language - French 12 357
2014 First official language - English 9 1421
2014 First official language - French 12 446

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 1270
2017 First official language - French 12 357
2014 First official language - English 8 1421
2014 First official language - French 9 446

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 1270
2017 First official language - French 10 357
2014 First official language - English 10 1421
2014 First official language - French 13 446

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 1270
2017 First official language - French 22 357
2014 First official language - English 30 1421
2014 First official language - French 24 446

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 1270
2017 First official language - French 12 357
2014 First official language - English 9 1421
2014 First official language - French 12 446

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 51 1270
2017 First official language - French 46 357
2014 First official language - English 50 1421
2014 First official language - French 43 446

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 1270
2017 First official language - French 2 357
2014 First official language - English 1 1421
2014 First official language - French 2 446

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 1270
2017 First official language - French 50 357
2014 First official language - English 62 1421
2014 First official language - French 51 446

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 1270

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 1270
2017 First official language - French 16 357
2014 First official language - English 14 1421
2014 First official language - French 13 446

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 98 2 1442
2017 First official language - French 97 3 400

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 15 23 12 19 17 5 32 39 5282
2017 First official language - French 9 18 20 9 12 23 8 40 30 1911
2014 First official language - English 11 16 23 10 14 20 6 35 33 6845
2014 First official language - French 10 18 21 9 9 26 8 42 27 2418

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 24 22 13 16 7 1 44 32 5279
2017 First official language - French 14 33 23 9 9 10 2 54 21 1903
2014 First official language - English 16 25 23 11 13 11 1 46 27 6844
2014 First official language - French 15 30 23 9 7 15 1 54 19 2419
2011 First official language - English 22 34 20 11 8 5 0 60 20 7520
2011 First official language - French 22 41 19 7 5 6 0 67 13 2519
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 49 8 5 2 2 3 84 8 5284
2017 First official language - French 22 49 15 7 2 2 5 75 9 1910
2014 First official language - English 29 52 8 5 2 1 3 84 7 6846
2014 First official language - French 20 53 14 6 2 2 4 77 8 2421
2011 First official language - English 28 51 8 6 2 1 2 83 9 7512
2011 First official language - French 19 52 13 8 2 1 4 76 10 2518
2008 First official language - English 28 47 9 8 3 2 4 79 12 6452
2008 First official language - French 18 47 15 9 3 2 5 70 13 2229

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 22 22 16 17 12 4 35 39 5282
2017 First official language - French 7 21 25 13 10 16 8 36 31 1907
2014 First official language - English 8 24 23 14 13 11 6 38 33 6846
2014 First official language - French 7 24 25 12 8 17 7 41 26 2418
2011 First official language - English 8 26 22 15 13 12 3 40 34 7504
2011 First official language - French 7 26 23 12 6 19 7 45 24 2517

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 32 14 8 6 7 4 68 16 5284
2017 First official language - French 27 41 14 4 4 6 4 75 9 1910
2014 First official language - English 30 34 14 8 5 7 3 70 14 6844
2014 First official language - French 27 43 13 5 3 6 4 78 8 2419
2011 First official language - English 30 34 14 7 6 6 3 71 14 7519
2011 First official language - French 30 40 11 6 2 6 5 78 9 2519
2008 First official language - English 29 36 13 7 5 7 4 72 13 6446
2008 First official language - French 23 44 14 4 3 6 6 76 8 2230

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 25 17 12 14 9 4 49 31 5269
2017 First official language - French 19 36 20 7 6 9 4 63 15 1909
2014 First official language - English 18 28 17 12 12 9 3 53 28 6845
2014 First official language - French 19 37 17 8 5 9 4 65 15 2417
2011 First official language - English 20 30 17 11 11 9 3 56 25 7501
2011 First official language - French 23 38 15 7 3 9 5 71 12 2514
2008 First official language - English 22 30 15 13 11 6 4 57 26 6438
2008 First official language - French 23 42 15 7 4 4 5 72 12 2224
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 15 85 5274
2017 First official language - French 11 89 1904
2014 First official language - English 13 87 6832
2014 First official language - French 10 90 2418

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 770
2017 First official language - French 40 202
2014 First official language - English 33 877
2014 First official language - French 35 233

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 84 770
2017 First official language - French 81 202
2014 First official language - English 84 877
2014 First official language - French 80 233

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 770
2017 First official language - French 5 202
2014 First official language - English 2 877
2014 First official language - French 3 233

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 770
2014 First official language - English 3 877
2014 First official language - French 3 233

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 770
2017 First official language - French 4 202
2014 First official language - English 5 877
2014 First official language - French 5 233

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 770
2017 First official language - French 8 202
2014 First official language - English 15 877
2014 First official language - French 7 233

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 770
2014 First official language - English 9 877
2014 First official language - French 10 233

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 769
2017 First official language - French 16 204
2014 First official language - English 16 877
2014 First official language - French 11 233

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 769
2017 First official language - French 17 204
2014 First official language - English 14 877
2014 First official language - French 18 233

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 769
2017 First official language - French 11 204
2014 First official language - English 10 877
2014 First official language - French 5 233

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 769
2017 First official language - French 5 204
2014 First official language - English 5 877
2014 First official language - French 4 233

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 769
2017 First official language - French 13 204
2014 First official language - English 24 877
2014 First official language - French 17 233

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 37 769
2017 First official language - French 19 204
2014 First official language - English 28 877
2014 First official language - French 21 233

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 769
2017 First official language - French 3 204
2014 First official language - English 4 877
2014 First official language - French 3 233

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 769

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 769
2017 First official language - French 8 204
2014 First official language - English 12 877
2014 First official language - French 7 233

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 769
2017 First official language - French 26 204
2014 First official language - English 25 877
2014 First official language - French 24 233

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 769

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 769
2017 First official language - French 12 204
2014 First official language - English 21 877
2014 First official language - French 13 233

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 204
2014 First official language - English 1 877

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 769
2017 First official language - French 25 204
2014 First official language - English 23 877
2014 First official language - French 40 233

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 770
2017 First official language - French 32 204
2014 First official language - English 31 877
2014 First official language - French 37 233

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 770
2017 First official language - French 16 204
2014 First official language - English 15 877
2014 First official language - French 16 233

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 770
2017 First official language - French 6 204
2014 First official language - English 6 877
2014 First official language - French 6 233

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 770
2017 First official language - French 21 204
2014 First official language - English 23 877
2014 First official language - French 24 233

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 770
2017 First official language - French 6 204
2014 First official language - English 5 877
2014 First official language - French 7 233

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 770
2017 First official language - French 12 204
2014 First official language - English 12 877
2014 First official language - French 11 233

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 770
2017 First official language - French 7 204
2014 First official language - English 10 877
2014 First official language - French 11 233

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 770
2017 First official language - French 7 204
2014 First official language - English 12 877
2014 First official language - French 11 233

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 770
2017 First official language - French 44 204
2014 First official language - English 46 877
2014 First official language - French 40 233

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 695
2017 First official language - French 7 181
2014 First official language - English 5 771
2014 First official language - French 8 208

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 695
2017 First official language - French 11 181
2014 First official language - English 7 771
2014 First official language - French 11 208

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 695
2017 First official language - French 3 181
2014 First official language - English 4 771
2014 First official language - French 4 208

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 695
2017 First official language - French 4 181
2014 First official language - English 2 771
2014 First official language - French 3 208

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 695
2014 First official language - English 1 771

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 695
2017 First official language - French 3 181
2014 First official language - English 4 771
2014 First official language - French 7 208

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 695
2017 First official language - French 8 181
2014 First official language - English 5 771
2014 First official language - French 6 208

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 695
2017 First official language - French 11 181
2014 First official language - English 9 771
2014 First official language - French 8 208

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 695
2017 First official language - French 7 181
2014 First official language - English 9 771
2014 First official language - French 10 208

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 695
2017 First official language - French 16 181
2014 First official language - English 30 771
2014 First official language - French 21 208

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 695
2017 First official language - French 15 181
2014 First official language - English 9 771
2014 First official language - French 9 208

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 695
2017 First official language - French 41 181
2014 First official language - English 50 771
2014 First official language - French 39 208

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 695
2014 First official language - English 1 771

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 68 695
2017 First official language - French 62 181
2014 First official language - English 73 771
2014 First official language - French 56 208

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 695

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 695
2017 First official language - French 9 181
2014 First official language - English 14 771
2014 First official language - French 16 208

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 98 2 770
2017 First official language - French 97 3 203

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 16 27 7 10 23 5 39 23 5284
2017 First official language - French 11 21 23 5 6 27 8 48 17 1910
2014 First official language - English 13 16 26 6 8 26 5 41 21 6845
2014 First official language - French 10 18 23 5 4 32 8 47 15 2419

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 26 24 8 10 11 2 52 21 5272
2017 First official language - French 16 33 23 5 5 14 2 60 12 1905
2014 First official language - English 19 25 23 8 9 15 1 53 19 6840
2014 First official language - French 16 31 23 5 4 19 2 60 12 2417
2011 First official language - English 27 36 17 7 5 7 0 68 14 7502
2011 First official language - French 25 41 17 5 3 9 0 72 9 2514
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 28 20 12 14 0 1 53 26 5261
2017 First official language - French 25 24 20 12 15 0 3 51 28 1909

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 26 24 16 14 0 1 45 30 5270
2017 First official language - French 18 24 27 16 14 0 1 42 30 1911

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 28 20 11 9 1 4 58 21 5256
2017 First official language - French 19 25 25 16 11 0 3 46 28 1904

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 16 19 21 31 1 1 28 53 5265
2017 First official language - French 12 18 22 21 25 1 1 31 47 1906

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 24 15 7 6 1 8 69 14 5262
2017 First official language - French 34 23 19 8 6 1 10 64 15 1906

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 26 24 15 15 0 1 46 31 5242
2017 First official language - French 24 25 24 14 11 1 1 50 25 1902

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 27 24 17 13 1 1 45 31 5244
2017 First official language - French 19 30 26 14 8 1 2 51 22 1901

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 25 23 19 16 1 1 41 36 5246
2017 First official language - French 17 27 27 17 10 1 2 44 28 1898

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 26 22 16 14 1 1 47 31 5250
2017 First official language - French 23 28 23 14 10 1 2 52 24 1903

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 28 21 15 11 1 2 52 26 5236
2017 First official language - French 24 28 25 12 9 1 2 53 21 1901

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 27 16 8 6 0 1 69 15 5276
2017 First official language - French 45 24 16 8 4 0 3 71 12 1910

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 18 9 7 6 1 2 77 13 5271
2017 First official language - French 58 18 9 5 5 1 4 81 10 1904

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 32 13 6 4 0 1 77 10 5275
2017 First official language - French 46 28 13 6 4 1 2 77 10 1907

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 24 13 9 8 1 1 69 18 5268
2017 First official language - French 50 22 11 7 6 1 3 75 13 1909

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 12 5 2 2 0 31 87 6 5268
2017 First official language - French 51 11 5 3 2 1 28 87 6 1905

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 24 10 4 2 1 6 82 7 5243
2017 First official language - French 61 19 7 3 2 0 8 87 5 1896

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 19 7 3 4 1 4 85 7 5273
2017 First official language - French 64 18 6 3 3 1 6 88 6 1910

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 32 12 5 3 0 3 80 7 5266
2017 First official language - French 50 27 13 4 3 1 3 79 7 1906

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 26 39 17 9 0 0 35 26 5283
2017 First official language - French 9 28 37 17 7 0 1 38 24 1910

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 24 39 17 6 0 0 23 38 5265
2017 First official language - French 8 20 37 22 12 0 1 35 28 1910

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 40 16 12 11 2 0 61 23 5277
2017 First official language - French 18 42 21 9 7 3 0 62 16 1907

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 27 17 21 24 2 0 37 46 5275
2017 First official language - French 9 33 23 18 14 2 0 43 33 1906
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 25 75 5273
2017 First official language - French 18 82 1907
2014 First official language - English 20 80 6827
2014 First official language - French 14 86 2418

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 76 24 1300
2017 First official language - French 76 24 339
2014 First official language - English 77 23 1363
2014 First official language - French 71 29 335

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 34 6 12 7 1 0 75 19 990
2017 First official language - French 40 39 9 7 4 1 0 80 11 257
2014 First official language - English 39 34 6 12 8 0 0 73 20 1054
2014 First official language - French 44 37 8 5 4 0 1 83 9 238
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 28 16 7 6 7 1 38 62 5283
2017 First official language - French 41 25 15 6 7 4 1 44 56 1910

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 2970
2017 First official language - French 14 999

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 2970
2017 First official language - French 32 999

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 2970
2017 First official language - French 17 999

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 2970
2017 First official language - French 53 999

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 2970
2017 First official language - French 6 999

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 2970
2017 First official language - French 30 999

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 10 57 16 7 3 7 2895
2017 First official language - French 10 59 14 6 2 8 966

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 22 19 16 24 2 8 35 44 2996
2017 First official language - French 7 21 17 15 24 2 15 33 46 1011

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 14 19 14 26 4 18 25 51 2990
2017 First official language - French 4 16 17 13 25 2 22 27 51 1008
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