2017 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	43	7	15	4	75	19	1064
2017	3 to 10 years in current department or agency	16	44	7	20	14	59	34	2828
2017	11 to 20 years in current department or agency	13	43	9	22	13	56	35	2141
2017	More than 20 years in current department or agency	16	47	8	18	11	63	29	1034
2014	Less than 3 years in current department or agency	27	46	6	15	6	73	21	1251
2014	3 to 10 years in current department or agency	18	44	8	20	11	62	30	4595
2014	11 to 20 years in current department or agency	14	46	8	20	11	61	31	1974
2014	More than 20 years in current department or agency	19	47	7	16	11	66	27	1374

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	73	20	3	3	1	1	1	93	3	1063
2017	3 to 10 years in current department or agency	60	25	6	4	3	1	1	87	7	2821
2017	11 to 20 years in current department or agency	59	26	7	4	2	1	1	87	6	2137
2017	More than 20 years in current department or agency	62	24	7	2	2	1	2	89	4	1029
2014	Less than 3 years in current department or agency	68	22	5	3	1	1	1	91	4	1251
2014	3 to 10 years in current department or agency	62	25	6	4	2	1	1	88	6	4594
2014	11 to 20 years in current department or agency	59	27	6	4	3	0	2	88	6	1972
2014	More than 20 years in current department or agency	60	26	6	4	2	1	2	88	6	1374

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	72	17	5	4	2	0	0	89	6	1064
2017	3 to 10 years in current department or agency	60	22	6	7	4	0	1	83	11	2828
2017	11 to 20 years in current department or agency	60	21	8	6	4	0	1	82	10	2143
2017	More than 20 years in current department or agency	61	20	7	6	4	1	2	83	10	1034
2014	Less than 3 years in current department or agency	68	17	6	5	3	0	1	86	9	1250
2014	3 to 10 years in current department or agency	60	20	7	7	4	0	1	82	11	4592
2014	11 to 20 years in current department or agency	60	22	6	6	4	0	2	84	10	1974
2014	More than 20 years in current department or agency	60	22	6	6	4	0	2	84	9	1375

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	34	6	14	6	74	20	1063
2017	3 to 10 years in current department or agency	23	32	11	19	15	55	34	2825
2017	11 to 20 years in current department or agency	22	33	10	18	17	55	35	2144
2017	More than 20 years in current department or agency	26	36	8	15	15	62	30	1029
2014	Less than 3 years in current department or agency	38	34	7	14	7	72	21	1249
2014	3 to 10 years in current department or agency	25	33	9	17	15	59	32	4595
2014	11 to 20 years in current department or agency	24	35	9	17	15	59	32	1971
2014	More than 20 years in current department or agency	27	34	8	15	15	61	30	1374

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	38	12	16	11	61	27	1062
2017	3 to 10 years in current department or agency	10	30	14	24	23	40	47	2825
2017	11 to 20 years in current department or agency	9	31	12	26	22	40	48	2143
2017	More than 20 years in current department or agency	13	34	13	21	18	47	40	1034
2014	Less than 3 years in current department or agency	19	35	15	17	12	55	30	1250
2014	3 to 10 years in current department or agency	11	32	13	25	19	43	44	4597
2014	11 to 20 years in current department or agency	10	31	14	24	21	41	45	1973
2014	More than 20 years in current department or agency	14	34	14	19	19	48	38	1373

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	37	10	7	4	0	79	11	1061
2017	3 to 10 years in current department or agency	32	41	12	8	6	0	73	15	2822
2017	11 to 20 years in current department or agency	33	40	13	9	6	0	73	14	2142
2017	More than 20 years in current department or agency	38	37	12	8	5	0	75	13	1034
2014	Less than 3 years in current department or agency	41	37	9	8	4	1	79	12	1251
2014	3 to 10 years in current department or agency	34	39	13	8	6	0	73	14	4596
2014	11 to 20 years in current department or agency	38	39	11	7	5	0	77	12	1974
2014	More than 20 years in current department or agency	40	36	12	7	5	0	76	12	1374

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	36	8	6	4	82	10	1063
2017	3 to 10 years in current department or agency	37	41	10	7	5	78	12	2820
2017	11 to 20 years in current department or agency	36	42	11	7	5	78	11	2139
2017	More than 20 years in current department or agency	41	38	9	6	6	79	12	1034
2014	Less than 3 years in current department or agency	44	36	7	8	4	81	12	1251
2014	3 to 10 years in current department or agency	37	41	10	7	5	78	12	4595
2014	11 to 20 years in current department or agency	40	41	8	6	5	81	11	1973
2014	More than 20 years in current department or agency	42	38	7	7	5	80	13	1374

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	36	7	8	5	79	13	1059
2017	3 to 10 years in current department or agency	25	37	13	15	10	62	25	2816
2017	11 to 20 years in current department or agency	22	39	12	17	10	61	27	2134
2017	More than 20 years in current department or agency	28	42	9	12	8	70	20	1033
2014	Less than 3 years in current department or agency	40	36	11	10	3	76	13	1251
2014	3 to 10 years in current department or agency	25	39	13	14	8	65	22	4590
2014	11 to 20 years in current department or agency	26	38	12	14	10	64	24	1972
2014	More than 20 years in current department or agency	33	38	10	12	7	71	19	1374

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	32	13	7	7	1	1	73	14	1062
2017	3 to 10 years in current department or agency	24	31	13	13	18	0	0	56	31	2823
2017	11 to 20 years in current department or agency	21	29	13	17	19	0	0	50	36	2142
2017	More than 20 years in current department or agency	25	32	14	13	15	0	0	58	28	1033
2014	Less than 3 years in current department or agency	37	34	12	8	7	0	1	73	15	1249
2014	3 to 10 years in current department or agency	24	31	15	14	15	0	0	55	29	4596
2014	11 to 20 years in current department or agency	20	30	15	17	17	0	1	51	35	1974
2014	More than 20 years in current department or agency	23	33	14	15	15	0	1	56	30	1372

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	22	9	8	6	2	11	73	17	1062
2017	3 to 10 years in current department or agency	34	25	10	10	13	1	7	63	26	2823
2017	11 to 20 years in current department or agency	28	26	10	13	16	1	6	58	31	2141
2017	More than 20 years in current department or agency	25	27	10	12	17	1	9	57	32	1033
2014	Less than 3 years in current department or agency	38	23	10	9	9	2	10	69	20	1251
2014	3 to 10 years in current department or agency	34	26	10	11	12	1	6	65	25	4595
2014	11 to 20 years in current department or agency	30	26	10	14	14	0	5	60	30	1973
2014	More than 20 years in current department or agency	30	25	9	11	16	1	8	60	30	1375

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	41	10	8	5	77	12	1063
2017	3 to 10 years in current department or agency	20	42	14	13	11	63	24	2826
2017	11 to 20 years in current department or agency	22	42	12	13	11	64	23	2143
2017	More than 20 years in current department or agency	26	41	13	11	10	67	21	1030
2014	Less than 3 years in current department or agency	35	39	11	9	6	75	15	1251
2014	3 to 10 years in current department or agency	22	44	14	11	9	66	20	4596
2014	11 to 20 years in current department or agency	24	43	12	11	8	68	20	1974
2014	More than 20 years in current department or agency	26	42	12	10	10	68	20	1375

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	39	13	11	9	67	20	1063
2017	3 to 10 years in current department or agency	12	30	16	19	23	42	42	2822
2017	11 to 20 years in current department or agency	11	27	17	22	23	38	45	2143
2017	More than 20 years in current department or agency	14	28	18	21	19	42	41	1031
2014	Less than 3 years in current department or agency	28	34	16	13	9	63	21	1250
2014	3 to 10 years in current department or agency	13	29	18	20	20	42	40	4596
2014	11 to 20 years in current department or agency	10	28	17	22	22	39	44	1974
2014	More than 20 years in current department or agency	14	32	15	18	20	46	39	1375

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	41	13	10	5	72	15	1064
2017	3 to 10 years in current department or agency	17	39	16	17	11	56	28	2822
2017	11 to 20 years in current department or agency	16	36	18	18	12	52	30	2140
2017	More than 20 years in current department or agency	19	42	15	14	10	61	24	1033

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	39	10	6	5	1	79	12	1062
2017	3 to 10 years in current department or agency	24	39	15	12	11	1	62	23	2821
2017	11 to 20 years in current department or agency	22	38	15	13	11	1	61	24	2140
2017	More than 20 years in current department or agency	28	39	15	10	8	0	67	18	1032
2014	Less than 3 years in current department or agency	38	38	12	6	4	1	77	11	1250
2014	3 to 10 years in current department or agency	24	39	15	11	9	1	64	21	4595
2014	11 to 20 years in current department or agency	24	38	16	11	10	1	62	21	1974
2014	More than 20 years in current department or agency	29	36	15	10	8	1	66	18	1373

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	38	15	8	9	67	17	1063
2017	3 to 10 years in current department or agency	13	29	17	18	23	43	41	2824
2017	11 to 20 years in current department or agency	13	27	16	20	24	40	44	2143
2017	More than 20 years in current department or agency	15	29	16	17	22	44	39	1034

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	33	9	4	2	85	6	1057
2017	3 to 10 years in current department or agency	41	37	12	6	4	79	10	2817
2017	11 to 20 years in current department or agency	42	37	12	6	3	79	9	2133
2017	More than 20 years in current department or agency	51	32	9	4	4	83	8	1028
2014	Less than 3 years in current department or agency	61	26	8	3	1	87	4	1250
2014	3 to 10 years in current department or agency	50	32	10	4	3	83	6	4595
2014	11 to 20 years in current department or agency	54	29	10	3	3	84	6	1972
2014	More than 20 years in current department or agency	55	29	9	4	4	84	7	1372

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	36	15	12	9	1	1	64	21	1057
2017	3 to 10 years in current department or agency	14	32	15	21	18	0	0	46	39	2814
2017	11 to 20 years in current department or agency	13	34	14	20	19	0	0	48	39	2133
2017	More than 20 years in current department or agency	17	36	13	16	18	0	0	54	33	1025
2014	Less than 3 years in current department or agency	20	40	16	13	9	1	1	61	23	1251
2014	3 to 10 years in current department or agency	13	34	15	19	19	0	0	47	37	4599
2014	11 to 20 years in current department or agency	13	32	14	19	22	0	0	45	41	1974
2014	More than 20 years in current department or agency	15	33	13	18	20	0	0	48	39	1375

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	30	17	11	7	1	1	65	18	1056
2017	3 to 10 years in current department or agency	17	29	18	18	17	0	0	46	36	2817
2017	11 to 20 years in current department or agency	16	29	17	18	19	0	0	45	38	2133
2017	More than 20 years in current department or agency	18	32	17	15	17	0	0	50	33	1025
2014	Less than 3 years in current department or agency	29	35	16	12	7	1	0	65	19	1249
2014	3 to 10 years in current department or agency	17	31	18	16	17	0	0	49	33	4597
2014	11 to 20 years in current department or agency	17	30	16	17	20	0	0	47	37	1971
2014	More than 20 years in current department or agency	18	30	16	17	18	0	0	49	35	1374

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	36	14	9	6	1	71	15	1055
2017	3 to 10 years in current department or agency	16	32	20	17	14	0	49	32	2815
2017	11 to 20 years in current department or agency	14	32	18	20	15	0	46	35	2133
2017	More than 20 years in current department or agency	19	32	18	17	13	0	51	31	1024
2014	Less than 3 years in current department or agency	30	40	14	11	5	0	70	16	1249
2014	3 to 10 years in current department or agency	17	35	19	15	14	0	52	29	4596
2014	11 to 20 years in current department or agency	17	31	20	17	15	0	48	32	1974
2014	More than 20 years in current department or agency	18	33	17	16	15	0	52	31	1373

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	37	11	5	3	1	81	8	1056
2017	3 to 10 years in current department or agency	26	41	15	10	8	0	67	18	2819
2017	11 to 20 years in current department or agency	25	42	16	10	7	0	67	17	2129
2017	More than 20 years in current department or agency	32	39	14	9	7	0	71	15	1018
2014	Less than 3 years in current department or agency	46	34	11	5	4	0	80	9	1250
2014	3 to 10 years in current department or agency	30	42	14	7	6	0	73	14	4598
2014	11 to 20 years in current department or agency	32	39	15	8	5	0	72	13	1975
2014	More than 20 years in current department or agency	33	39	13	8	7	0	73	14	1373

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	33	12	3	2	2	83	5	1064
2017	3 to 10 years in current department or agency	37	35	15	7	4	2	73	11	2825
2017	11 to 20 years in current department or agency	32	35	18	7	4	3	69	12	2143
2017	More than 20 years in current department or agency	34	30	18	9	6	3	66	15	1036
2014	Less than 3 years in current department or agency	42	33	14	6	4	1	75	10	1251
2014	3 to 10 years in current department or agency	33	34	19	7	5	1	68	12	4598
2014	11 to 20 years in current department or agency	27	33	22	10	6	2	61	16	1975
2014	More than 20 years in current department or agency	30	32	20	10	7	2	63	17	1374

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	20	33	20	13	3	5	35	29	1061
2017	3 to 10 years in current department or agency	20	28	32	12	5	1	2	18	50	2814
2017	11 to 20 years in current department or agency	22	32	32	9	3	1	2	13	55	2137
2017	More than 20 years in current department or agency	22	30	31	11	3	1	2	14	53	1027
2014	Less than 3 years in current department or agency	11	24	32	19	8	2	3	29	37	1249
2014	3 to 10 years in current department or agency	19	30	32	13	4	1	2	17	50	4596
2014	11 to 20 years in current department or agency	21	35	30	8	3	1	1	12	57	1971
2014	More than 20 years in current department or agency	20	35	31	8	3	1	2	11	57	1370

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	16	26	20	18	6	4	42	30	1058
2017	3 to 10 years in current department or agency	27	28	24	12	5	1	2	18	57	2817
2017	11 to 20 years in current department or agency	30	30	26	9	3	1	1	12	61	2137
2017	More than 20 years in current department or agency	28	29	26	8	5	1	2	14	59	1026
2014	Less than 3 years in current department or agency	14	21	27	18	13	3	3	34	38	1250
2014	3 to 10 years in current department or agency	25	28	26	12	6	2	2	18	55	4595
2014	11 to 20 years in current department or agency	28	31	26	10	4	1	1	14	60	1969
2014	More than 20 years in current department or agency	27	32	25	9	4	1	2	14	61	1370

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	18	26	18	14	5	6	36	34	1055
2017	3 to 10 years in current department or agency	26	28	23	12	5	2	3	19	57	2820
2017	11 to 20 years in current department or agency	31	28	24	9	3	1	3	12	62	2143
2017	More than 20 years in current department or agency	31	26	22	11	4	1	3	16	60	1030
2014	Less than 3 years in current department or agency	18	23	25	16	10	4	4	29	45	1247
2014	3 to 10 years in current department or agency	27	27	25	12	5	2	3	17	57	4592
2014	11 to 20 years in current department or agency	30	29	25	10	3	1	2	13	61	1970
2014	More than 20 years in current department or agency	31	28	25	9	4	2	2	14	61	1368

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	5	9	19	28	27	3	9	63	16	1049
2017	3 to 10 years in current department or agency	13	16	27	26	11	1	6	40	31	2805
2017	11 to 20 years in current department or agency	15	18	30	23	7	2	5	32	36	2134
2017	More than 20 years in current department or agency	15	22	30	20	7	1	5	28	40	1021
2014	Less than 3 years in current department or agency	11	13	25	26	18	3	5	48	25	1245
2014	3 to 10 years in current department or agency	15	17	28	24	10	1	5	36	34	4584
2014	11 to 20 years in current department or agency	18	22	29	20	7	1	4	28	41	1966
2014	More than 20 years in current department or agency	20	23	30	17	6	1	3	24	45	1367

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	16	22	19	18	4	6	41	34	1053
2017	3 to 10 years in current department or agency	37	24	20	10	6	1	2	16	63	2817
2017	11 to 20 years in current department or agency	40	27	20	8	3	0	1	11	69	2140
2017	More than 20 years in current department or agency	37	27	21	7	4	1	2	12	66	1029
2014	Less than 3 years in current department or agency	18	21	23	18	13	3	4	33	42	1245
2014	3 to 10 years in current department or agency	33	27	22	11	4	1	2	16	61	4595
2014	11 to 20 years in current department or agency	39	28	21	7	3	1	2	10	68	1969
2014	More than 20 years in current department or agency	36	30	22	7	4	1	1	11	67	1370

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	14	21	21	19	8	7	47	28	1053
2017	3 to 10 years in current department or agency	22	21	26	18	8	2	3	28	45	2813
2017	11 to 20 years in current department or agency	22	22	26	18	8	2	3	27	46	2139
2017	More than 20 years in current department or agency	19	22	27	19	7	1	4	28	43	1030
2014	Less than 3 years in current department or agency	10	15	22	24	17	6	6	46	29	1249
2014	3 to 10 years in current department or agency	16	20	27	21	11	2	3	33	39	4590
2014	11 to 20 years in current department or agency	17	21	29	20	8	2	3	29	40	1969
2014	More than 20 years in current department or agency	17	20	28	22	9	1	3	32	39	1370

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	17	26	17	16	6	6	37	33	1058
2017	3 to 10 years in current department or agency	27	26	28	11	5	2	3	16	55	2818
2017	11 to 20 years in current department or agency	29	27	29	9	3	2	3	12	58	2136
2017	More than 20 years in current department or agency	24	27	30	9	5	1	3	15	54	1027
2014	Less than 3 years in current department or agency	19	20	29	15	10	4	4	27	42	1249
2014	3 to 10 years in current department or agency	25	26	29	11	5	2	3	17	53	4592
2014	11 to 20 years in current department or agency	27	29	27	10	3	1	2	14	58	1969
2014	More than 20 years in current department or agency	27	25	29	10	5	1	3	16	55	1370

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	66	14	6	3	2	2	6	88	5	1063
2017	3 to 10 years in current department or agency	63	16	8	4	4	0	5	84	8	2825
2017	11 to 20 years in current department or agency	64	15	9	4	3	0	5	83	8	2142
2017	More than 20 years in current department or agency	64	14	9	2	3	1	7	85	6	1035
2014	Less than 3 years in current department or agency	68	16	5	4	3	0	4	87	7	1252
2014	3 to 10 years in current department or agency	66	16	6	4	4	0	4	86	8	4595
2014	11 to 20 years in current department or agency	66	15	6	3	4	0	5	86	7	1972
2014	More than 20 years in current department or agency	67	14	6	3	3	1	7	88	6	1374

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	28	14	9	8	8	6	63	21	1062
2017	3 to 10 years in current department or agency	14	28	18	16	18	3	3	45	36	2822
2017	11 to 20 years in current department or agency	15	26	19	17	19	2	2	43	37	2141
2017	More than 20 years in current department or agency	16	30	18	17	15	2	3	48	33	1034
2014	Less than 3 years in current department or agency	31	30	15	8	6	6	4	67	15	1251
2014	3 to 10 years in current department or agency	22	29	17	13	13	3	2	54	28	4599
2014	11 to 20 years in current department or agency	20	30	18	14	13	2	2	53	29	1973
2014	More than 20 years in current department or agency	22	32	17	13	12	2	2	56	26	1374

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	27	10	12	7	2	0	69	21	1059
2017	3 to 10 years in current department or agency	26	29	13	15	16	0	0	55	32	2823
2017	11 to 20 years in current department or agency	25	29	12	15	17	1	0	55	33	2139
2017	More than 20 years in current department or agency	30	29	12	16	13	0	1	59	29	1031
2014	Less than 3 years in current department or agency	43	29	10	11	6	1	0	72	18	1251
2014	3 to 10 years in current department or agency	32	29	12	13	13	1	0	62	26	4597
2014	11 to 20 years in current department or agency	31	29	11	14	14	1	0	61	28	1974
2014	More than 20 years in current department or agency	35	30	9	13	12	1	0	66	25	1372

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	32	13	11	8	3	1	67	20	1060
2017	3 to 10 years in current department or agency	14	29	17	22	16	1	1	44	39	2824
2017	11 to 20 years in current department or agency	12	29	18	21	18	1	1	42	40	2137
2017	More than 20 years in current department or agency	15	33	15	20	15	1	1	49	36	1034
2014	Less than 3 years in current department or agency	29	38	13	12	6	2	1	69	18	1251
2014	3 to 10 years in current department or agency	15	35	16	20	12	1	1	51	33	4596
2014	11 to 20 years in current department or agency	13	35	16	20	14	1	1	49	35	1974
2014	More than 20 years in current department or agency	15	39	15	18	11	1	1	55	30	1374

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	25	14	11	9	13	3	60	24	1064
2017	3 to 10 years in current department or agency	11	23	17	19	22	7	1	37	44	2825
2017	11 to 20 years in current department or agency	11	23	17	19	24	5	1	36	46	2144
2017	More than 20 years in current department or agency	14	24	17	17	19	6	2	41	40	1036
2014	Less than 3 years in current department or agency	26	29	14	10	7	12	1	63	20	1250
2014	3 to 10 years in current department or agency	14	25	18	18	18	6	1	42	39	4596
2014	11 to 20 years in current department or agency	14	25	17	17	20	4	2	42	39	1974
2014	More than 20 years in current department or agency	16	26	18	16	17	5	2	45	36	1374

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	14	18	15	17	15	20	2	41	40	1062
2017	3 to 10 years in current department or agency	5	13	16	22	33	10	1	20	62	2826
2017	11 to 20 years in current department or agency	5	15	17	23	32	7	1	21	60	2145
2017	More than 20 years in current department or agency	7	19	16	25	25	8	2	28	55	1032
2014	Less than 3 years in current department or agency	14	19	20	16	14	16	1	39	37	1249
2014	3 to 10 years in current department or agency	6	15	17	22	30	8	2	23	58	4595
2014	11 to 20 years in current department or agency	6	18	17	21	30	7	1	26	56	1975
2014	More than 20 years in current department or agency	8	19	19	20	25	7	1	30	49	1374

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	39	10	9	4	77	13	1064
2017	3 to 10 years in current department or agency	25	40	14	13	8	65	21	2822
2017	11 to 20 years in current department or agency	23	40	14	14	9	63	23	2142
2017	More than 20 years in current department or agency	25	41	13	13	8	66	21	1030
2014	Less than 3 years in current department or agency	43	37	8	9	3	80	12	1251
2014	3 to 10 years in current department or agency	27	43	13	10	6	71	16	4591
2014	11 to 20 years in current department or agency	27	43	12	11	7	70	18	1974
2014	More than 20 years in current department or agency	28	43	10	11	7	72	18	1371

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	32	12	8	7	2	1	72	15	1064
2017	3 to 10 years in current department or agency	25	34	14	14	12	0	0	60	26	2827
2017	11 to 20 years in current department or agency	24	35	15	13	12	0	0	59	26	2145
2017	More than 20 years in current department or agency	24	36	15	13	11	0	0	60	25	1034
2014	Less than 3 years in current department or agency	40	33	12	8	6	1	1	74	14	1252
2014	3 to 10 years in current department or agency	27	35	14	13	10	1	0	62	23	4595
2014	11 to 20 years in current department or agency	27	32	16	13	11	0	0	60	25	1973
2014	More than 20 years in current department or agency	27	36	14	12	11	0	0	63	23	1374

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	29	11	5	4	4	2	78	10	1063
2017	3 to 10 years in current department or agency	30	31	16	11	11	1	0	62	22	2821
2017	11 to 20 years in current department or agency	27	32	15	12	12	1	1	61	24	2142
2017	More than 20 years in current department or agency	27	32	17	13	9	2	1	60	23	1031
2014	Less than 3 years in current department or agency	46	29	12	6	4	3	1	77	10	1252
2014	3 to 10 years in current department or agency	31	32	15	10	9	2	1	64	20	4598
2014	11 to 20 years in current department or agency	29	31	16	12	10	2	0	61	23	1972
2014	More than 20 years in current department or agency	30	33	15	10	10	1	0	64	21	1373

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	30	11	8	6	2	1	75	14	1063
2017	3 to 10 years in current department or agency	28	34	13	13	12	0	0	62	25	2819
2017	11 to 20 years in current department or agency	27	33	14	13	12	0	1	61	25	2141
2017	More than 20 years in current department or agency	27	35	12	15	10	1	0	63	25	1033
2014	Less than 3 years in current department or agency	43	32	11	8	5	1	0	75	14	1252
2014	3 to 10 years in current department or agency	29	35	14	12	10	0	0	64	22	4597
2014	11 to 20 years in current department or agency	27	34	13	14	11	0	0	62	25	1972
2014	More than 20 years in current department or agency	28	35	14	13	10	0	0	63	23	1374

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	75	14	4	2	2	1	2	92	4	1063
2017	3 to 10 years in current department or agency	72	14	5	2	3	0	3	89	6	2822
2017	11 to 20 years in current department or agency	71	14	6	2	3	0	3	88	5	2142
2017	More than 20 years in current department or agency	72	12	6	2	2	1	4	89	4	1032
2014	Less than 3 years in current department or agency	77	12	3	2	2	0	3	93	4	1252
2014	3 to 10 years in current department or agency	74	13	5	2	3	0	4	90	5	4592
2014	11 to 20 years in current department or agency	73	12	6	2	3	0	4	89	5	1973
2014	More than 20 years in current department or agency	71	13	6	2	1	0	7	90	4	1373

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	22	9	5	7	5	12	76	14	1059
2017	3 to 10 years in current department or agency	32	21	10	7	17	3	10	61	28	2824
2017	11 to 20 years in current department or agency	31	22	10	9	17	2	8	60	29	2142
2017	More than 20 years in current department or agency	32	25	11	7	14	2	9	64	23	1034
2014	Less than 3 years in current department or agency	44	22	9	5	6	4	9	76	13	1251
2014	3 to 10 years in current department or agency	35	22	10	7	14	3	9	66	24	4598
2014	11 to 20 years in current department or agency	32	22	11	7	17	2	10	62	26	1975
2014	More than 20 years in current department or agency	35	24	11	8	12	2	9	66	22	1373

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	29	7	6	5	2	1	81	11	1059
2017	3 to 10 years in current department or agency	38	30	11	9	10	1	0	69	20	2826
2017	11 to 20 years in current department or agency	37	29	12	10	11	1	0	67	21	2139
2017	More than 20 years in current department or agency	37	31	12	9	10	1	0	68	19	1034

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	25	12	4	5	3	1	78	10	1058
2017	3 to 10 years in current department or agency	39	28	13	8	10	1	0	68	18	2822
2017	11 to 20 years in current department or agency	38	28	14	8	11	1	0	66	20	2142
2017	More than 20 years in current department or agency	36	29	16	7	9	2	0	67	16	1032

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	29	11	7	5	1	1	78	12	1061
2017	3 to 10 years in current department or agency	35	28	15	10	12	0	0	63	22	2822
2017	11 to 20 years in current department or agency	33	28	14	12	12	0	0	62	24	2135
2017	More than 20 years in current department or agency	33	30	14	11	11	0	0	64	22	1029
2014	Less than 3 years in current department or agency	49	29	9	7	5	1	0	78	12	1251
2014	3 to 10 years in current department or agency	35	30	14	10	10	0	0	65	20	4589
2014	11 to 20 years in current department or agency	34	28	16	11	11	1	0	62	22	1975
2014	More than 20 years in current department or agency	36	31	14	9	11	0	0	66	20	1372

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	32	13	7	4	2	4	75	11	82
2017	3 to 10 years in current department or agency	16	32	22	14	10	2	2	51	26	369
2017	11 to 20 years in current department or agency	16	33	17	20	10	1	2	51	31	449
2017	More than 20 years in current department or agency	18	38	17	15	10	1	2	57	25	290
2014	Less than 3 years in current department or agency	23	40	15	11	5	5	1	67	17	157
2014	3 to 10 years in current department or agency	21	31	18	14	9	2	5	56	24	553
2014	11 to 20 years in current department or agency	22	37	13	15	8	2	2	62	24	425
2014	More than 20 years in current department or agency	25	37	15	13	8	1	1	63	22	394

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	31	15	8	6	8	0	68	15	1064
2017	3 to 10 years in current department or agency	11	25	19	16	22	6	0	39	40	2824
2017	11 to 20 years in current department or agency	9	22	20	19	24	5	0	33	46	2144
2017	More than 20 years in current department or agency	13	24	19	16	22	6	0	39	41	1035
2014	Less than 3 years in current department or agency	29	31	13	9	8	9	1	66	19	1251
2014	3 to 10 years in current department or agency	13	27	19	15	19	7	0	43	37	4593
2014	11 to 20 years in current department or agency	11	26	19	16	22	5	0	39	41	1975
2014	More than 20 years in current department or agency	14	24	21	15	20	6	0	40	37	1373

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	31	14	12	10	4	63	22	1064
2017	3 to 10 years in current department or agency	8	21	17	21	31	2	30	53	2826
2017	11 to 20 years in current department or agency	6	18	17	24	34	1	24	59	2142
2017	More than 20 years in current department or agency	9	20	16	22	30	2	30	54	1034
2014	Less than 3 years in current department or agency	24	28	18	13	12	4	55	26	1251
2014	3 to 10 years in current department or agency	10	22	19	21	26	2	32	49	4596
2014	11 to 20 years in current department or agency	7	21	17	22	31	1	29	54	1975
2014	More than 20 years in current department or agency	10	21	18	22	27	2	32	50	1373

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	27	18	14	10	8	1	54	26	1061
2017	3 to 10 years in current department or agency	6	16	18	24	33	3	0	22	59	2824
2017	11 to 20 years in current department or agency	4	14	15	27	37	3	0	18	66	2141
2017	More than 20 years in current department or agency	5	17	18	25	32	3	0	23	58	1031
2014	Less than 3 years in current department or agency	17	26	18	19	14	6	0	46	35	1250
2014	3 to 10 years in current department or agency	6	18	18	24	30	4	0	25	56	4595
2014	11 to 20 years in current department or agency	4	16	18	25	33	3	0	21	60	1974
2014	More than 20 years in current department or agency	6	17	18	25	30	3	0	24	57	1372

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	23	16	13	15	8	51	31	1062
2017	3 to 10 years in current department or agency	7	14	14	19	42	5	21	64	2826
2017	11 to 20 years in current department or agency	5	13	13	20	46	3	18	68	2142
2017	More than 20 years in current department or agency	7	15	16	19	39	4	22	60	1034
2014	Less than 3 years in current department or agency	19	22	18	13	19	8	45	35	1251
2014	3 to 10 years in current department or agency	8	16	17	18	37	5	25	58	4597
2014	11 to 20 years in current department or agency	6	15	16	20	39	4	22	61	1974
2014	More than 20 years in current department or agency	8	17	17	20	33	5	27	56	1372

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	32	14	15	10	5	59	26	1062
2017	3 to 10 years in current department or agency	6	20	16	22	33	3	27	57	2822
2017	11 to 20 years in current department or agency	4	19	15	24	36	2	23	62	2138
2017	More than 20 years in current department or agency	7	21	19	21	30	2	28	52	1033
2014	Less than 3 years in current department or agency	18	31	16	17	15	3	50	33	1250
2014	3 to 10 years in current department or agency	7	22	18	23	29	2	29	53	4596
2014	11 to 20 years in current department or agency	5	21	16	25	30	2	27	56	1973
2014	More than 20 years in current department or agency	8	24	18	23	26	2	32	50	1370

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	39	13	9	5	2	72	14	1062
2017	3 to 10 years in current department or agency	13	34	21	18	14	1	47	32	2820
2017	11 to 20 years in current department or agency	11	32	22	18	16	1	43	34	2140
2017	More than 20 years in current department or agency	13	37	21	14	13	1	51	27	1032
2014	Less than 3 years in current department or agency	27	42	16	7	5	2	71	13	1252
2014	3 to 10 years in current department or agency	17	37	21	13	11	1	54	25	4597
2014	11 to 20 years in current department or agency	14	37	22	15	11	1	52	26	1975
2014	More than 20 years in current department or agency	17	40	20	11	10	1	58	22	1374

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	39	11	4	3	2	82	7	1061
2017	3 to 10 years in current department or agency	25	44	16	8	5	2	71	13	2821
2017	11 to 20 years in current department or agency	25	44	16	8	5	2	70	14	2136
2017	More than 20 years in current department or agency	28	44	14	7	5	2	74	12	1035
2014	Less than 3 years in current department or agency	43	38	11	3	2	3	84	5	1250
2014	3 to 10 years in current department or agency	29	46	13	6	3	2	77	9	4594
2014	11 to 20 years in current department or agency	32	45	12	7	3	2	78	10	1974
2014	More than 20 years in current department or agency	33	44	12	6	3	2	79	10	1371

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	35	12	6	4	4	1	76	11	1060
2017	3 to 10 years in current department or agency	23	38	16	12	8	3	1	63	21	2819
2017	11 to 20 years in current department or agency	22	41	14	11	10	1	0	65	21	2138
2017	More than 20 years in current department or agency	28	39	13	10	7	2	1	69	18	1031
2014	Less than 3 years in current department or agency	38	34	11	8	4	4	1	76	13	1250
2014	3 to 10 years in current department or agency	27	39	13	11	7	3	1	68	18	4599
2014	11 to 20 years in current department or agency	28	38	12	11	8	2	0	68	20	1972
2014	More than 20 years in current department or agency	31	37	12	10	7	2	1	70	17	1373

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	32	20	11	7	7	2	59	19	1062
2017	3 to 10 years in current department or agency	13	30	23	16	13	4	1	45	31	2821
2017	11 to 20 years in current department or agency	13	34	23	15	13	2	1	48	29	2137
2017	More than 20 years in current department or agency	17	33	22	14	10	3	1	52	26	1033
2014	Less than 3 years in current department or agency	20	26	23	13	8	9	2	51	23	1252
2014	3 to 10 years in current department or agency	14	30	25	15	11	5	1	47	27	4597
2014	11 to 20 years in current department or agency	17	31	22	14	13	3	1	50	27	1975
2014	More than 20 years in current department or agency	18	31	22	13	11	4	1	51	26	1374

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	24	16	11	10	11	5	55	26	1060
2017	3 to 10 years in current department or agency	11	21	16	20	25	6	2	34	48	2822
2017	11 to 20 years in current department or agency	10	22	16	21	26	4	1	33	50	2138
2017	More than 20 years in current department or agency	15	23	17	19	19	3	2	41	41	1030
2014	Less than 3 years in current department or agency	17	21	17	14	14	14	3	46	33	1251
2014	3 to 10 years in current department or agency	11	22	17	19	24	6	1	35	47	4597
2014	11 to 20 years in current department or agency	11	22	15	19	27	5	1	35	49	1974
2014	More than 20 years in current department or agency	15	26	16	17	21	4	1	43	40	1374

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	53	17	7	2	2	7	11	86	5	1060
2017	3 to 10 years in current department or agency	52	19	10	4	4	3	7	79	9	2825
2017	11 to 20 years in current department or agency	53	19	11	5	3	2	6	78	9	2141
2017	More than 20 years in current department or agency	54	18	12	4	3	2	8	80	7	1034
2014	Less than 3 years in current department or agency	55	19	9	4	2	4	8	83	7	1251
2014	3 to 10 years in current department or agency	51	20	10	4	3	3	8	80	8	4594
2014	11 to 20 years in current department or agency	55	18	10	4	3	2	8	80	8	1973
2014	More than 20 years in current department or agency	54	18	10	4	3	2	9	81	8	1371

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	68	18	4	2	1	4	2	92	3	1061
2017	3 to 10 years in current department or agency	59	22	9	3	2	2	3	85	5	2824
2017	11 to 20 years in current department or agency	58	20	10	4	2	3	3	83	6	2138
2017	More than 20 years in current department or agency	60	19	10	2	2	3	4	84	5	1035
2014	Less than 3 years in current department or agency	61	19	6	2	2	5	4	88	5	1250
2014	3 to 10 years in current department or agency	59	21	8	3	2	3	4	87	5	4594
2014	11 to 20 years in current department or agency	60	19	10	3	2	2	4	84	5	1975
2014	More than 20 years in current department or agency	58	18	9	3	2	3	6	85	5	1371

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	28	16	14	11	6	1	56	27	1061
2017	3 to 10 years in current department or agency	6	20	15	25	33	1	0	26	58	2825
2017	11 to 20 years in current department or agency	5	19	17	26	32	1	0	24	59	2141
2017	More than 20 years in current department or agency	6	21	20	25	25	2	0	28	52	1034
2014	Less than 3 years in current department or agency	20	27	18	15	12	7	1	51	30	1249
2014	3 to 10 years in current department or agency	9	21	17	22	28	1	0	31	52	4594
2014	11 to 20 years in current department or agency	6	21	17	24	30	1	0	27	56	1972
2014	More than 20 years in current department or agency	7	23	20	22	24	2	0	31	48	1374

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	26	14	13	13	7	7	54	30	1061
2017	3 to 10 years in current department or agency	8	19	13	22	36	2	1	27	59	2827
2017	11 to 20 years in current department or agency	6	19	13	22	37	1	1	26	61	2139
2017	More than 20 years in current department or agency	9	17	18	20	31	2	3	28	53	1033
2014	Less than 3 years in current department or agency	18	25	13	15	17	7	4	49	36	1250
2014	3 to 10 years in current department or agency	10	22	15	20	31	2	1	32	53	4595
2014	11 to 20 years in current department or agency	9	21	14	21	32	1	1	31	55	1975
2014	More than 20 years in current department or agency	10	21	17	18	30	2	2	32	50	1374

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	30	20	10	8	9	2	58	20	1062
2017	3 to 10 years in current department or agency	7	24	24	20	21	4	0	32	43	2822
2017	11 to 20 years in current department or agency	6	25	23	22	21	3	0	32	45	2140
2017	More than 20 years in current department or agency	9	27	23	20	18	3	0	38	39	1032

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	32	13	4	3	7	2	78	8	1062
2017	3 to 10 years in current department or agency	20	32	23	8	10	5	1	56	19	2822
2017	11 to 20 years in current department or agency	19	33	25	9	9	4	1	55	19	2140
2017	More than 20 years in current department or agency	23	31	24	7	9	5	1	58	17	1031
2014	Less than 3 years in current department or agency	42	32	12	4	2	6	1	80	7	1251
2014	3 to 10 years in current department or agency	30	33	19	5	6	5	1	67	12	4594
2014	11 to 20 years in current department or agency	29	34	18	7	7	5	1	66	14	1974
2014	More than 20 years in current department or agency	28	34	20	6	7	4	1	65	13	1370

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	38	9	5	4	3	1	82	9	1062
2017	3 to 10 years in current department or agency	20	38	20	11	10	2	0	59	21	2822
2017	11 to 20 years in current department or agency	15	38	22	13	10	2	0	54	24	2139
2017	More than 20 years in current department or agency	20	36	22	10	9	2	0	58	20	1036
2014	Less than 3 years in current department or agency	41	34	12	5	4	4	0	79	9	1252
2014	3 to 10 years in current department or agency	27	35	18	9	7	3	0	64	17	4597
2014	11 to 20 years in current department or agency	22	38	16	12	9	2	0	62	21	1974
2014	More than 20 years in current department or agency	24	35	21	9	8	3	0	61	17	1373

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	35	8	6	3	0	83	9	1063
2017	3 to 10 years in current department or agency	22	37	16	13	12	0	59	25	2826
2017	11 to 20 years in current department or agency	15	37	18	14	16	0	53	30	2139
2017	More than 20 years in current department or agency	19	36	16	14	15	0	55	29	1035
2014	Less than 3 years in current department or agency	47	34	9	6	4	1	82	9	1250
2014	3 to 10 years in current department or agency	28	37	15	11	9	0	65	20	4597
2014	11 to 20 years in current department or agency	23	34	16	14	12	0	57	26	1972
2014	More than 20 years in current department or agency	22	36	15	13	14	0	58	27	1374

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	33	14	8	8	1	70	16	1060
2017	3 to 10 years in current department or agency	12	26	21	19	22	1	38	41	2820
2017	11 to 20 years in current department or agency	9	23	21	21	25	1	32	47	2140
2017	More than 20 years in current department or agency	14	25	20	19	21	1	39	40	1033
2014	Less than 3 years in current department or agency	32	35	14	11	7	1	67	19	1251
2014	3 to 10 years in current department or agency	15	31	20	17	15	1	47	33	4595
2014	11 to 20 years in current department or agency	13	28	20	19	20	1	41	39	1974
2014	More than 20 years in current department or agency	13	32	18	18	19	1	45	37	1374

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	35	12	10	7	1	71	17	1062
2017	3 to 10 years in current department or agency	11	27	19	21	21	0	38	42	2820
2017	11 to 20 years in current department or agency	8	24	20	23	24	1	32	47	2142
2017	More than 20 years in current department or agency	13	27	18	20	22	0	41	42	1030
2014	Less than 3 years in current department or agency	30	36	14	12	7	0	66	20	1251
2014	3 to 10 years in current department or agency	14	31	19	19	16	0	46	35	4596
2014	11 to 20 years in current department or agency	12	28	18	21	20	0	40	41	1974
2014	More than 20 years in current department or agency	13	30	17	19	20	0	43	39	1372

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	23	15	13	11	6	1	57	26	1063
2017	3 to 10 years in current department or agency	13	21	18	19	25	4	0	35	46	2820
2017	11 to 20 years in current department or agency	12	22	19	18	24	4	0	36	44	2140
2017	More than 20 years in current department or agency	20	27	19	13	17	4	1	49	31	1031
2014	Less than 3 years in current department or agency	27	25	17	15	11	5	1	55	27	1250
2014	3 to 10 years in current department or agency	17	23	19	17	19	3	0	42	38	4597
2014	11 to 20 years in current department or agency	17	23	19	18	18	4	0	42	38	1975
2014	More than 20 years in current department or agency	22	27	20	12	14	3	1	52	27	1374

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	31	38	31	1061
2017	3 to 10 years in current department or agency	31	30	39	2823
2017	11 to 20 years in current department or agency	24	35	41	2143
2017	More than 20 years in current department or agency	31	42	27	1031
2014	Less than 3 years in current department or agency	31	35	34	1249
2014	3 to 10 years in current department or agency	30	33	37	4598
2014	11 to 20 years in current department or agency	20	41	38	1974
2014	More than 20 years in current department or agency	26	44	30	1373

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	3	24	32	7	29	5	329
2017	3 to 10 years in current department or agency	5	27	49	11	1	6	895
2017	11 to 20 years in current department or agency	11	32	40	10	0	8	522
2017	More than 20 years in current department or agency	66	9	13	6	1	5	326
2014	Less than 3 years in current department or agency	3	32	39	11	9999	14	398
2014	3 to 10 years in current department or agency	5	42	38	8	9999	7	1416
2014	11 to 20 years in current department or agency	13	44	28	8	9999	7	405
2014	More than 20 years in current department or agency	57	22	8	8	9999	6	364

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	14	86	1062
2017	3 to 10 years in current department or agency	27	73	2820
2017	11 to 20 years in current department or agency	29	71	2138
2017	More than 20 years in current department or agency	28	72	1030
2014	Less than 3 years in current department or agency	17	83	1248
2014	3 to 10 years in current department or agency	24	76	4589
2014	11 to 20 years in current department or agency	25	75	1971
2014	More than 20 years in current department or agency	23	77	1372

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	64	158
2017	3 to 10 years in current department or agency	58	743
2017	11 to 20 years in current department or agency	53	620
2017	More than 20 years in current department or agency	49	280
2014	Less than 3 years in current department or agency	56	207
2014	3 to 10 years in current department or agency	54	1077
2014	11 to 20 years in current department or agency	50	492
2014	More than 20 years in current department or agency	47	315

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	54	158
2017	3 to 10 years in current department or agency	67	743
2017	11 to 20 years in current department or agency	72	620
2017	More than 20 years in current department or agency	64	280
2014	Less than 3 years in current department or agency	58	207
2014	3 to 10 years in current department or agency	67	1077
2014	11 to 20 years in current department or agency	69	492
2014	More than 20 years in current department or agency	66	315

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	8	743
2017	11 to 20 years in current department or agency	9	620
2017	More than 20 years in current department or agency	14	280
2014	Less than 3 years in current department or agency	3	207
2014	3 to 10 years in current department or agency	6	1077
2014	11 to 20 years in current department or agency	9	492
2014	More than 20 years in current department or agency	10	315

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	3	158
2017	3 to 10 years in current department or agency	7	743
2017	11 to 20 years in current department or agency	7	620
2017	More than 20 years in current department or agency	3	280
2014	Less than 3 years in current department or agency	3	207
2014	3 to 10 years in current department or agency	7	1077
2014	11 to 20 years in current department or agency	6	492
2014	More than 20 years in current department or agency	4	315

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	5	158
2017	3 to 10 years in current department or agency	5	743
2017	11 to 20 years in current department or agency	4	620
2017	More than 20 years in current department or agency	3	280
2014	Less than 3 years in current department or agency	8	207
2014	3 to 10 years in current department or agency	2	1077
2014	11 to 20 years in current department or agency	4	492

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	158
2017	3 to 10 years in current department or agency	21	743
2017	11 to 20 years in current department or agency	20	620
2017	More than 20 years in current department or agency	11	280
2014	Less than 3 years in current department or agency	12	207
2014	3 to 10 years in current department or agency	19	1077
2014	11 to 20 years in current department or agency	23	492
2014	More than 20 years in current department or agency	13	315

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	2	743
2017	11 to 20 years in current department or agency	2	620
2017	More than 20 years in current department or agency	2	280
2014	Less than 3 years in current department or agency	3	207
2014	3 to 10 years in current department or agency	3	1077
2014	11 to 20 years in current department or agency	4	492
2014	More than 20 years in current department or agency	4	315

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	34	158
2017	3 to 10 years in current department or agency	40	743
2017	11 to 20 years in current department or agency	42	620
2017	More than 20 years in current department or agency	41	281
2014	Less than 3 years in current department or agency	36	207
2014	3 to 10 years in current department or agency	40	1077
2014	11 to 20 years in current department or agency	41	493
2014	More than 20 years in current department or agency	36	314

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	38	158
2017	3 to 10 years in current department or agency	36	743
2017	11 to 20 years in current department or agency	41	620
2017	More than 20 years in current department or agency	38	281
2014	Less than 3 years in current department or agency	40	207
2014	3 to 10 years in current department or agency	34	1077
2014	11 to 20 years in current department or agency	40	493
2014	More than 20 years in current department or agency	36	314

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	158
2017	3 to 10 years in current department or agency	47	743
2017	11 to 20 years in current department or agency	53	620
2017	More than 20 years in current department or agency	50	281
2014	Less than 3 years in current department or agency	46	207
2014	3 to 10 years in current department or agency	43	1077
2014	11 to 20 years in current department or agency	49	493
2014	More than 20 years in current department or agency	46	314

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	158
2017	3 to 10 years in current department or agency	46	743
2017	11 to 20 years in current department or agency	42	620
2017	More than 20 years in current department or agency	42	281
2014	Less than 3 years in current department or agency	43	207
2014	3 to 10 years in current department or agency	44	1077
2014	11 to 20 years in current department or agency	42	493
2014	More than 20 years in current department or agency	36	314

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	158
2017	3 to 10 years in current department or agency	31	743
2017	11 to 20 years in current department or agency	34	620
2017	More than 20 years in current department or agency	33	281
2014	Less than 3 years in current department or agency	32	207
2014	3 to 10 years in current department or agency	29	1077
2014	11 to 20 years in current department or agency	29	493
2014	More than 20 years in current department or agency	32	314

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	158
2017	3 to 10 years in current department or agency	62	743
2017	11 to 20 years in current department or agency	61	620
2017	More than 20 years in current department or agency	54	281
2014	Less than 3 years in current department or agency	58	207
2014	3 to 10 years in current department or agency	64	1077
2014	11 to 20 years in current department or agency	58	493
2014	More than 20 years in current department or agency	53	314

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	42	158
2017	3 to 10 years in current department or agency	42	743
2017	11 to 20 years in current department or agency	40	620
2017	More than 20 years in current department or agency	42	281
2014	Less than 3 years in current department or agency	39	207
2014	3 to 10 years in current department or agency	39	1077
2014	11 to 20 years in current department or agency	34	493
2014	More than 20 years in current department or agency	40	314

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	3	743
2017	11 to 20 years in current department or agency	2	620
2017	More than 20 years in current department or agency	3	281
2014	3 to 10 years in current department or agency	2	1077
2014	More than 20 years in current department or agency	2	314

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	158
2017	3 to 10 years in current department or agency	15	743
2017	11 to 20 years in current department or agency	13	620
2017	More than 20 years in current department or agency	5	281
2014	Less than 3 years in current department or agency	13	207
2014	3 to 10 years in current department or agency	12	1077
2014	11 to 20 years in current department or agency	11	493
2014	More than 20 years in current department or agency	7	314

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	158
2017	3 to 10 years in current department or agency	14	743
2017	11 to 20 years in current department or agency	14	620
2017	More than 20 years in current department or agency	16	281
2014	Less than 3 years in current department or agency	12	207
2014	3 to 10 years in current department or agency	13	1077
2014	11 to 20 years in current department or agency	14	493
2014	More than 20 years in current department or agency	13	314

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	158
2017	3 to 10 years in current department or agency	56	743
2017	11 to 20 years in current department or agency	62	620
2017	More than 20 years in current department or agency	53	281
2014	Less than 3 years in current department or agency	47	207
2014	3 to 10 years in current department or agency	56	1077
2014	11 to 20 years in current department or agency	54	493
2014	More than 20 years in current department or agency	50	314

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	25	158
2017	3 to 10 years in current department or agency	31	743
2017	11 to 20 years in current department or agency	34	620
2017	More than 20 years in current department or agency	27	281
2014	Less than 3 years in current department or agency	31	207
2014	3 to 10 years in current department or agency	33	1077
2014	11 to 20 years in current department or agency	31	493
2014	More than 20 years in current department or agency	28	314

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	158
2017	3 to 10 years in current department or agency	15	743
2017	11 to 20 years in current department or agency	13	620
2017	More than 20 years in current department or agency	16	281
2014	Less than 3 years in current department or agency	12	207
2014	3 to 10 years in current department or agency	15	1077
2014	11 to 20 years in current department or agency	18	493
2014	More than 20 years in current department or agency	19	314

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	46	158
2017	3 to 10 years in current department or agency	49	743
2017	11 to 20 years in current department or agency	47	622
2017	More than 20 years in current department or agency	48	281
2014	Less than 3 years in current department or agency	47	206
2014	3 to 10 years in current department or agency	47	1077
2014	11 to 20 years in current department or agency	44	492
2014	More than 20 years in current department or agency	47	314

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	27	158
2017	3 to 10 years in current department or agency	28	743
2017	11 to 20 years in current department or agency	29	622
2017	More than 20 years in current department or agency	25	281
2014	Less than 3 years in current department or agency	29	206
2014	3 to 10 years in current department or agency	30	1077
2014	11 to 20 years in current department or agency	28	492
2014	More than 20 years in current department or agency	32	314

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	158
2017	3 to 10 years in current department or agency	7	743
2017	11 to 20 years in current department or agency	7	622
2017	More than 20 years in current department or agency	7	281
2014	Less than 3 years in current department or agency	8	206
2014	3 to 10 years in current department or agency	7	1077
2014	11 to 20 years in current department or agency	6	492
2014	More than 20 years in current department or agency	9	314

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	158
2017	3 to 10 years in current department or agency	24	743
2017	11 to 20 years in current department or agency	25	622
2017	More than 20 years in current department or agency	20	281
2014	Less than 3 years in current department or agency	19	206
2014	3 to 10 years in current department or agency	25	1077
2014	11 to 20 years in current department or agency	21	492
2014	More than 20 years in current department or agency	22	314

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	158
2017	3 to 10 years in current department or agency	8	743
2017	11 to 20 years in current department or agency	9	622
2017	More than 20 years in current department or agency	8	281
2014	Less than 3 years in current department or agency	7	206
2014	3 to 10 years in current department or agency	10	1077
2014	11 to 20 years in current department or agency	12	492
2014	More than 20 years in current department or agency	11	314

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	158
2017	3 to 10 years in current department or agency	11	743
2017	11 to 20 years in current department or agency	13	622
2017	More than 20 years in current department or agency	13	281
2014	Less than 3 years in current department or agency	5	206
2014	3 to 10 years in current department or agency	12	1077
2014	11 to 20 years in current department or agency	11	492
2014	More than 20 years in current department or agency	16	314

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	158
2017	3 to 10 years in current department or agency	17	743
2017	11 to 20 years in current department or agency	16	622
2017	More than 20 years in current department or agency	15	281
2014	Less than 3 years in current department or agency	17	206
2014	3 to 10 years in current department or agency	18	1077
2014	11 to 20 years in current department or agency	16	492
2014	More than 20 years in current department or agency	15	314

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	158
2017	3 to 10 years in current department or agency	10	743
2017	11 to 20 years in current department or agency	11	622
2017	More than 20 years in current department or agency	14	281
2014	Less than 3 years in current department or agency	14	206
2014	3 to 10 years in current department or agency	11	1077
2014	11 to 20 years in current department or agency	10	492
2014	More than 20 years in current department or agency	18	314

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	32	158
2017	3 to 10 years in current department or agency	27	743
2017	11 to 20 years in current department or agency	27	622
2017	More than 20 years in current department or agency	23	281
2014	Less than 3 years in current department or agency	29	206
2014	3 to 10 years in current department or agency	27	1077
2014	11 to 20 years in current department or agency	31	492
2014	More than 20 years in current department or agency	24	314

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	151
2017	3 to 10 years in current department or agency	12	659
2017	11 to 20 years in current department or agency	11	539
2017	More than 20 years in current department or agency	9	244
2014	Less than 3 years in current department or agency	13	196
2014	3 to 10 years in current department or agency	11	955
2014	11 to 20 years in current department or agency	10	434
2014	More than 20 years in current department or agency	9	264

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	26	151
2017	3 to 10 years in current department or agency	20	659
2017	11 to 20 years in current department or agency	12	539
2017	More than 20 years in current department or agency	9	244
2014	Less than 3 years in current department or agency	17	196
2014	3 to 10 years in current department or agency	16	955
2014	11 to 20 years in current department or agency	12	434
2014	More than 20 years in current department or agency	10	264

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	151
2017	3 to 10 years in current department or agency	12	659
2017	11 to 20 years in current department or agency	9	539
2017	More than 20 years in current department or agency	7	244
2014	Less than 3 years in current department or agency	13	196
2014	3 to 10 years in current department or agency	11	955
2014	11 to 20 years in current department or agency	12	434
2014	More than 20 years in current department or agency	12	264

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	151
2017	3 to 10 years in current department or agency	7	659
2017	11 to 20 years in current department or agency	7	539
2017	More than 20 years in current department or agency	6	244
2014	Less than 3 years in current department or agency	7	196
2014	3 to 10 years in current department or agency	8	955
2014	11 to 20 years in current department or agency	10	434
2014	More than 20 years in current department or agency	5	264

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	151
2017	3 to 10 years in current department or agency	7	659
2017	11 to 20 years in current department or agency	6	539
2017	More than 20 years in current department or agency	6	244
2014	Less than 3 years in current department or agency	7	196
2014	3 to 10 years in current department or agency	8	955
2014	11 to 20 years in current department or agency	6	434
2014	More than 20 years in current department or agency	7	264

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	151
2017	3 to 10 years in current department or agency	10	659
2017	11 to 20 years in current department or agency	9	539
2017	More than 20 years in current department or agency	7	244
2014	Less than 3 years in current department or agency	10	196
2014	3 to 10 years in current department or agency	11	955
2014	11 to 20 years in current department or agency	6	434
2014	More than 20 years in current department or agency	11	264

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	151
2017	3 to 10 years in current department or agency	8	659
2017	11 to 20 years in current department or agency	7	539
2017	More than 20 years in current department or agency	9	244
2014	Less than 3 years in current department or agency	21	196
2014	3 to 10 years in current department or agency	10	955
2014	11 to 20 years in current department or agency	7	434
2014	More than 20 years in current department or agency	6	264

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	151
2017	3 to 10 years in current department or agency	10	659
2017	11 to 20 years in current department or agency	10	539
2017	More than 20 years in current department or agency	5	244
2014	Less than 3 years in current department or agency	10	196
2014	3 to 10 years in current department or agency	9	955
2014	11 to 20 years in current department or agency	9	434
2014	More than 20 years in current department or agency	5	264

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	151
2017	3 to 10 years in current department or agency	11	659
2017	11 to 20 years in current department or agency	11	539
2017	More than 20 years in current department or agency	9	244
2014	Less than 3 years in current department or agency	8	196
2014	3 to 10 years in current department or agency	11	955
2014	11 to 20 years in current department or agency	11	434
2014	More than 20 years in current department or agency	11	264

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	151
2017	3 to 10 years in current department or agency	31	659
2017	11 to 20 years in current department or agency	34	539
2017	More than 20 years in current department or agency	25	244
2014	Less than 3 years in current department or agency	27	196
2014	3 to 10 years in current department or agency	30	955
2014	11 to 20 years in current department or agency	28	434
2014	More than 20 years in current department or agency	24	264

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	151
2017	3 to 10 years in current department or agency	11	659
2017	11 to 20 years in current department or agency	11	539
2017	More than 20 years in current department or agency	9	244
2014	Less than 3 years in current department or agency	10	196
2014	3 to 10 years in current department or agency	10	955
2014	11 to 20 years in current department or agency	10	434
2014	More than 20 years in current department or agency	7	264

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	151
2017	3 to 10 years in current department or agency	53	659
2017	11 to 20 years in current department or agency	53	539
2017	More than 20 years in current department or agency	42	244
2014	Less than 3 years in current department or agency	50	196
2014	3 to 10 years in current department or agency	50	955
2014	11 to 20 years in current department or agency	51	434
2014	More than 20 years in current department or agency	39	264

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	151
2017	3 to 10 years in current department or agency	1	659
2017	11 to 20 years in current department or agency	2	539
2014	3 to 10 years in current department or agency	1	955
2014	11 to 20 years in current department or agency	1	434
2014	More than 20 years in current department or agency	2	264

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	42	151
2017	3 to 10 years in current department or agency	62	659
2017	11 to 20 years in current department or agency	63	539
2017	More than 20 years in current department or agency	56	244
2014	Less than 3 years in current department or agency	55	196
2014	3 to 10 years in current department or agency	61	955
2014	11 to 20 years in current department or agency	61	434
2014	More than 20 years in current department or agency	55	264

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	1	659
2017	11 to 20 years in current department or agency	2	539
2017	More than 20 years in current department or agency	2	244

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	151
2017	3 to 10 years in current department or agency	13	659
2017	11 to 20 years in current department or agency	12	539
2017	More than 20 years in current department or agency	19	244
2014	Less than 3 years in current department or agency	11	196
2014	3 to 10 years in current department or agency	12	955
2014	11 to 20 years in current department or agency	15	434
2014	More than 20 years in current department or agency	21	264

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	86	14	157
2017	3 to 10 years in current department or agency	99	1	743
2017	11 to 20 years in current department or agency	99	1	622
2017	More than 20 years in current department or agency	100	0	281

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	18	17	16	5	6	28	11	56	18	1064
2017	3 to 10 years in current department or agency	8	14	22	12	18	19	6	30	40	2825
2017	11 to 20 years in current department or agency	8	16	24	12	21	15	4	29	41	2144
2017	More than 20 years in current department or agency	11	20	25	12	18	13	2	36	35	1035
2014	Less than 3 years in current department or agency	15	14	18	6	7	29	11	48	22	1250
2014	3 to 10 years in current department or agency	10	14	22	10	13	23	7	35	33	4596
2014	11 to 20 years in current department or agency	9	17	25	11	16	18	4	33	35	1971
2014	More than 20 years in current department or agency	11	22	24	11	15	15	2	41	30	1373

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	27	17	6	5	13	3	66	14	1063
2017	3 to 10 years in current department or agency	13	26	23	14	15	8	1	42	32	2821
2017	11 to 20 years in current department or agency	11	26	24	14	17	7	1	40	33	2141
2017	More than 20 years in current department or agency	17	29	21	12	16	5	1	49	29	1031
2014	Less than 3 years in current department or agency	23	24	19	7	5	18	3	60	16	1250
2014	3 to 10 years in current department or agency	15	25	24	11	11	13	2	47	26	4596
2014	11 to 20 years in current department or agency	14	27	24	12	13	9	0	45	28	1972
2014	More than 20 years in current department or agency	17	30	23	11	13	7	0	50	25	1372

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	34	10	10	6	7	12	67	20	1064
2017	3 to 10 years in current department or agency	23	53	11	7	2	1	2	79	9	2825
2017	11 to 20 years in current department or agency	31	53	9	4	1	1	2	86	5	2144
2017	More than 20 years in current department or agency	41	46	7	2	0	0	2	90	3	1036
2014	Less than 3 years in current department or agency	20	42	12	9	5	4	9	71	16	1249
2014	3 to 10 years in current department or agency	23	54	11	6	2	1	2	81	8	4597
2014	11 to 20 years in current department or agency	33	53	8	3	1	0	1	88	5	1974
2014	More than 20 years in current department or agency	37	50	7	3	1	1	2	90	4	1374

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	19	19	7	7	22	16	47	22	1063
2017	3 to 10 years in current department or agency	6	19	24	17	17	14	4	30	41	2824
2017	11 to 20 years in current department or agency	6	24	24	18	17	9	3	33	40	2144
2017	More than 20 years in current department or agency	8	27	23	15	16	8	3	40	35	1033
2014	Less than 3 years in current department or agency	9	18	19	8	7	22	16	44	25	1250
2014	3 to 10 years in current department or agency	7	23	24	14	12	14	6	37	32	4595
2014	11 to 20 years in current department or agency	8	25	24	16	14	9	4	38	34	1972
2014	More than 20 years in current department or agency	9	28	24	15	12	8	4	42	30	1374

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	26	11	3	2	15	12	77	7	1064
2017	3 to 10 years in current department or agency	27	36	15	8	6	6	2	68	15	2827
2017	11 to 20 years in current department or agency	29	37	14	8	6	4	2	70	15	2143
2017	More than 20 years in current department or agency	30	35	15	8	6	3	2	69	15	1035
2014	Less than 3 years in current department or agency	32	29	13	2	1	13	9	78	4	1250
2014	3 to 10 years in current department or agency	27	38	14	7	4	6	3	72	13	4594
2014	11 to 20 years in current department or agency	30	36	14	9	5	4	2	70	15	1973
2014	More than 20 years in current department or agency	30	39	13	8	4	3	3	73	13	1373

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	25	13	5	4	17	13	69	12	1063
2017	3 to 10 years in current department or agency	16	29	19	11	13	10	2	51	27	2819
2017	11 to 20 years in current department or agency	16	29	19	13	15	7	2	48	30	2141
2017	More than 20 years in current department or agency	21	28	17	13	14	5	2	53	29	1029
2014	Less than 3 years in current department or agency	23	25	17	5	3	17	10	65	11	1246
2014	3 to 10 years in current department or agency	18	31	18	11	11	9	2	55	25	4597
2014	11 to 20 years in current department or agency	18	31	16	13	13	7	2	53	29	1972
2014	More than 20 years in current department or agency	19	33	16	12	12	5	3	57	26	1374

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	7	93	1061
2017	3 to 10 years in current department or agency	14	86	2818
2017	11 to 20 years in current department or agency	17	83	2142
2017	More than 20 years in current department or agency	14	86	1032
2014	Less than 3 years in current department or agency	8	92	1250
2014	3 to 10 years in current department or agency	12	88	4584
2014	11 to 20 years in current department or agency	14	86	1973
2014	More than 20 years in current department or agency	13	87	1371

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	72
2017	3 to 10 years in current department or agency	43	386
2017	11 to 20 years in current department or agency	39	355
2017	More than 20 years in current department or agency	33	136
2014	Less than 3 years in current department or agency	41	91
2014	3 to 10 years in current department or agency	34	554
2014	11 to 20 years in current department or agency	31	274
2014	More than 20 years in current department or agency	29	179

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	64	72
2017	3 to 10 years in current department or agency	82	386
2017	11 to 20 years in current department or agency	85	355
2017	More than 20 years in current department or agency	88	136
2014	Less than 3 years in current department or agency	73	91
2014	3 to 10 years in current department or agency	83	554
2014	11 to 20 years in current department or agency	87	274
2014	More than 20 years in current department or agency	84	179

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	4	386
2017	11 to 20 years in current department or agency	3	355
2017	More than 20 years in current department or agency	4	136
2014	3 to 10 years in current department or agency	3	554
2014	11 to 20 years in current department or agency	3	274

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	5	386
2017	11 to 20 years in current department or agency	4	355
2017	More than 20 years in current department or agency	3	136
2014	3 to 10 years in current department or agency	3	554
2014	11 to 20 years in current department or agency	4	274

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	72
2017	3 to 10 years in current department or agency	5	386
2017	11 to 20 years in current department or agency	4	355
2014	Less than 3 years in current department or agency	7	91
2014	3 to 10 years in current department or agency	6	554
2014	11 to 20 years in current department or agency	4	274

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	29	72
2017	3 to 10 years in current department or agency	15	386
2017	11 to 20 years in current department or agency	16	355
2017	More than 20 years in current department or agency	7	136
2014	Less than 3 years in current department or agency	11	91
2014	3 to 10 years in current department or agency	14	554
2014	11 to 20 years in current department or agency	14	274
2014	More than 20 years in current department or agency	10	179

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	72
2017	3 to 10 years in current department or agency	4	386
2017	11 to 20 years in current department or agency	5	355
2014	Less than 3 years in current department or agency	9	91
2014	3 to 10 years in current department or agency	8	554
2014	11 to 20 years in current department or agency	7	274
2014	More than 20 years in current department or agency	14	179

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	27	71
2017	3 to 10 years in current department or agency	22	386
2017	11 to 20 years in current department or agency	20	354
2017	More than 20 years in current department or agency	14	139
2014	Less than 3 years in current department or agency	17	90
2014	3 to 10 years in current department or agency	18	555
2014	11 to 20 years in current department or agency	13	274
2014	More than 20 years in current department or agency	11	179

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	71
2017	3 to 10 years in current department or agency	19	386
2017	11 to 20 years in current department or agency	17	354
2017	More than 20 years in current department or agency	13	139
2014	Less than 3 years in current department or agency	19	90
2014	3 to 10 years in current department or agency	16	555
2014	11 to 20 years in current department or agency	13	274
2014	More than 20 years in current department or agency	11	179

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	71
2017	3 to 10 years in current department or agency	16	386
2017	11 to 20 years in current department or agency	12	354
2017	More than 20 years in current department or agency	4	139
2014	Less than 3 years in current department or agency	8	90
2014	3 to 10 years in current department or agency	10	555
2014	11 to 20 years in current department or agency	9	274
2014	More than 20 years in current department or agency	6	179

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	8	386
2017	11 to 20 years in current department or agency	4	354
2014	Less than 3 years in current department or agency	6	90
2014	3 to 10 years in current department or agency	5	555
2014	11 to 20 years in current department or agency	4	274
2014	More than 20 years in current department or agency	4	179

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	71
2017	3 to 10 years in current department or agency	22	386
2017	11 to 20 years in current department or agency	20	354
2017	More than 20 years in current department or agency	42	139
2014	Less than 3 years in current department or agency	25	90
2014	3 to 10 years in current department or agency	20	555
2014	11 to 20 years in current department or agency	23	274
2014	More than 20 years in current department or agency	33	179

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	32	71
2017	3 to 10 years in current department or agency	34	386
2017	11 to 20 years in current department or agency	39	354
2017	More than 20 years in current department or agency	18	139
2014	Less than 3 years in current department or agency	32	90
2014	3 to 10 years in current department or agency	30	555
2014	11 to 20 years in current department or agency	22	274
2014	More than 20 years in current department or agency	18	179

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	5	386
2017	11 to 20 years in current department or agency	3	354
2017	More than 20 years in current department or agency	4	139
2014	3 to 10 years in current department or agency	4	555
2014	11 to 20 years in current department or agency	5	274
2014	More than 20 years in current department or agency	3	179

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	2	386

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	71
2017	3 to 10 years in current department or agency	9	386
2017	11 to 20 years in current department or agency	15	354
2017	More than 20 years in current department or agency	7	139
2014	Less than 3 years in current department or agency	9	90
2014	3 to 10 years in current department or agency	12	555
2014	11 to 20 years in current department or agency	12	274
2014	More than 20 years in current department or agency	5	179

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	22	71
2017	3 to 10 years in current department or agency	24	386
2017	11 to 20 years in current department or agency	30	354
2017	More than 20 years in current department or agency	20	139
2014	Less than 3 years in current department or agency	19	90
2014	3 to 10 years in current department or agency	27	555
2014	11 to 20 years in current department or agency	30	274
2014	More than 20 years in current department or agency	12	179

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	1	386

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	71
2017	3 to 10 years in current department or agency	15	386
2017	11 to 20 years in current department or agency	18	354
2017	More than 20 years in current department or agency	26	139
2014	Less than 3 years in current department or agency	17	90
2014	3 to 10 years in current department or agency	15	555
2014	11 to 20 years in current department or agency	22	274
2014	More than 20 years in current department or agency	31	179

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	71
2014	Less than 3 years in current department or agency	90
2014	11 to 20 years in current department or agency	274

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	20	71
2017	3 to 10 years in current department or agency	17	386
2017	11 to 20 years in current department or agency	18	354
2017	More than 20 years in current department or agency	17	139
2014	Less than 3 years in current department or agency	23	90
2014	3 to 10 years in current department or agency	26	555
2014	11 to 20 years in current department or agency	28	274
2014	More than 20 years in current department or agency	29	179

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	32	72
2017	3 to 10 years in current department or agency	31	386
2017	11 to 20 years in current department or agency	28	355
2017	More than 20 years in current department or agency	32	139
2014	Less than 3 years in current department or agency	29	90
2014	3 to 10 years in current department or agency	31	555
2014	11 to 20 years in current department or agency	36	274
2014	More than 20 years in current department or agency	34	179

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	72
2017	3 to 10 years in current department or agency	18	386
2017	11 to 20 years in current department or agency	15	355
2017	More than 20 years in current department or agency	15	139
2014	Less than 3 years in current department or agency	16	90
2014	3 to 10 years in current department or agency	16	555
2014	11 to 20 years in current department or agency	14	274
2014	More than 20 years in current department or agency	14	179

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	72
2017	3 to 10 years in current department or agency	7	386
2017	11 to 20 years in current department or agency	4	355
2017	More than 20 years in current department or agency	5	139
2014	Less than 3 years in current department or agency	6	90
2014	3 to 10 years in current department or agency	5	555
2014	11 to 20 years in current department or agency	6	274
2014	More than 20 years in current department or agency	8	179

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	72
2017	3 to 10 years in current department or agency	23	386
2017	11 to 20 years in current department or agency	22	355
2017	More than 20 years in current department or agency	23	139
2014	Less than 3 years in current department or agency	21	90
2014	3 to 10 years in current department or agency	23	555
2014	11 to 20 years in current department or agency	23	274
2014	More than 20 years in current department or agency	27	179

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	72
2017	3 to 10 years in current department or agency	4	386
2017	11 to 20 years in current department or agency	4	355
2017	More than 20 years in current department or agency	7	139
2014	Less than 3 years in current department or agency	8	90
2014	3 to 10 years in current department or agency	5	555
2014	11 to 20 years in current department or agency	5	274
2014	More than 20 years in current department or agency	7	179

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	12	386
2017	11 to 20 years in current department or agency	9	355
2017	More than 20 years in current department or agency	12	139
2014	Less than 3 years in current department or agency	12	90
2014	3 to 10 years in current department or agency	11	555
2014	11 to 20 years in current department or agency	10	274
2014	More than 20 years in current department or agency	18	179

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	72
2017	3 to 10 years in current department or agency	8	386
2017	11 to 20 years in current department or agency	7	355
2017	More than 20 years in current department or agency	7	139
2014	3 to 10 years in current department or agency	12	555
2014	11 to 20 years in current department or agency	9	274
2014	More than 20 years in current department or agency	10	179

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	6	386
2017	11 to 20 years in current department or agency	9	355
2017	More than 20 years in current department or agency	10	139
2014	Less than 3 years in current department or agency	8	90
2014	3 to 10 years in current department or agency	10	555
2014	11 to 20 years in current department or agency	13	274
2014	More than 20 years in current department or agency	17	179

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	72
2017	3 to 10 years in current department or agency	49	386
2017	11 to 20 years in current department or agency	48	355
2017	More than 20 years in current department or agency	41	139
2014	Less than 3 years in current department or agency	53	90
2014	3 to 10 years in current department or agency	45	555
2014	11 to 20 years in current department or agency	43	274
2014	More than 20 years in current department or agency	43	179

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	71
2017	3 to 10 years in current department or agency	6	341
2017	11 to 20 years in current department or agency	4	322
2014	3 to 10 years in current department or agency	6	497
2014	11 to 20 years in current department or agency	4	246
2014	More than 20 years in current department or agency	8	147

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	18	71
2017	3 to 10 years in current department or agency	12	341
2017	11 to 20 years in current department or agency	9	322
2017	More than 20 years in current department or agency	4	123
2014	Less than 3 years in current department or agency	14	80
2014	3 to 10 years in current department or agency	10	497
2014	11 to 20 years in current department or agency	5	246
2014	More than 20 years in current department or agency	3	147

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	5	341
2017	11 to 20 years in current department or agency	3	322
2014	3 to 10 years in current department or agency	5	497
2014	11 to 20 years in current department or agency	5	246
2014	More than 20 years in current department or agency	0	147

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	3	341
2017	11 to 20 years in current department or agency	2	322
2014	3 to 10 years in current department or agency	3	497
2014	11 to 20 years in current department or agency	2	246

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	2	341
2017	11 to 20 years in current department or agency	1	322
2014	Less than 3 years in current department or agency	0	80
2014	3 to 10 years in current department or agency	2	497
2014	More than 20 years in current department or agency	0	147

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	3	341
2017	11 to 20 years in current department or agency	7	322
2017	More than 20 years in current department or agency	5	123
2014	Less than 3 years in current department or agency	6	80
2014	3 to 10 years in current department or agency	6	497
2014	11 to 20 years in current department or agency	4	246

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	71
2017	3 to 10 years in current department or agency	4	341
2017	11 to 20 years in current department or agency	5	322
2017	More than 20 years in current department or agency	5	123
2014	Less than 3 years in current department or agency	12	80
2014	3 to 10 years in current department or agency	5	497
2014	11 to 20 years in current department or agency	5	246
2014	More than 20 years in current department or agency	5	147

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	71
2017	3 to 10 years in current department or agency	11	341
2017	11 to 20 years in current department or agency	11	322
2017	More than 20 years in current department or agency	9	123
2014	Less than 3 years in current department or agency	8	80
2014	3 to 10 years in current department or agency	11	497
2014	11 to 20 years in current department or agency	7	246
2014	More than 20 years in current department or agency	6	147

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	7	341
2017	11 to 20 years in current department or agency	8	322
2017	More than 20 years in current department or agency	10	123
2014	3 to 10 years in current department or agency	10	497
2014	11 to 20 years in current department or agency	9	246
2014	More than 20 years in current department or agency	9	147

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	22	71
2017	3 to 10 years in current department or agency	25	341
2017	11 to 20 years in current department or agency	26	322
2017	More than 20 years in current department or agency	26	123
2014	Less than 3 years in current department or agency	26	80
2014	3 to 10 years in current department or agency	29	497
2014	11 to 20 years in current department or agency	30	246
2014	More than 20 years in current department or agency	22	147

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	71
2017	3 to 10 years in current department or agency	10	341
2017	11 to 20 years in current department or agency	11	322
2017	More than 20 years in current department or agency	12	123
2014	Less than 3 years in current department or agency	9	80
2014	3 to 10 years in current department or agency	9	497
2014	11 to 20 years in current department or agency	9	246
2014	More than 20 years in current department or agency	9	147

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	35	71
2017	3 to 10 years in current department or agency	46	341
2017	11 to 20 years in current department or agency	48	322
2017	More than 20 years in current department or agency	45	123
2014	Less than 3 years in current department or agency	49	80
2014	3 to 10 years in current department or agency	49	497
2014	11 to 20 years in current department or agency	54	246
2014	More than 20 years in current department or agency	33	147

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	1	341
2017	More than 20 years in current department or agency	4	123

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	60	71
2017	3 to 10 years in current department or agency	65	341
2017	11 to 20 years in current department or agency	69	322
2017	More than 20 years in current department or agency	70	123
2014	Less than 3 years in current department or agency	67	80
2014	3 to 10 years in current department or agency	69	497
2014	11 to 20 years in current department or agency	71	246
2014	More than 20 years in current department or agency	69	147

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	2	341

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	71
2017	3 to 10 years in current department or agency	11	341
2017	11 to 20 years in current department or agency	13	322
2017	More than 20 years in current department or agency	6	123
2014	Less than 3 years in current department or agency	15	80
2014	3 to 10 years in current department or agency	12	497
2014	11 to 20 years in current department or agency	16	246
2014	More than 20 years in current department or agency	20	147

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	84	16	71
2017	3 to 10 years in current department or agency	99	1	386
2017	11 to 20 years in current department or agency	99	1	355
2017	More than 20 years in current department or agency	99	1	138

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	17	16	2	3	32	9	65	9	1064
2017	3 to 10 years in current department or agency	10	16	27	6	9	26	6	37	23	2824
2017	11 to 20 years in current department or agency	9	18	28	8	11	21	5	36	26	2145
2017	More than 20 years in current department or agency	13	21	28	6	10	18	4	43	21	1036
2014	Less than 3 years in current department or agency	16	15	19	3	3	34	9	55	11	1249
2014	3 to 10 years in current department or agency	11	16	25	6	7	29	7	41	20	4594
2014	11 to 20 years in current department or agency	11	17	28	7	9	23	5	39	23	1974
2014	More than 20 years in current department or agency	13	20	28	7	9	21	2	43	20	1374

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	27	13	4	3	15	4	76	8	1061
2017	3 to 10 years in current department or agency	16	27	26	7	9	13	2	50	19	2819
2017	11 to 20 years in current department or agency	14	29	25	9	11	11	1	49	23	2140
2017	More than 20 years in current department or agency	20	30	24	7	10	7	2	54	19	1032
2014	Less than 3 years in current department or agency	26	25	19	4	3	20	2	67	9	1250
2014	3 to 10 years in current department or agency	17	26	24	7	7	17	2	53	17	4591
2014	11 to 20 years in current department or agency	17	27	25	9	9	13	1	51	20	1971
2014	More than 20 years in current department or agency	20	29	24	7	9	10	1	55	19	1372

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	26	19	12	15	1	2	53	28	1061
2017	3 to 10 years in current department or agency	24	26	21	13	16	0	2	50	29	2819
2017	11 to 20 years in current department or agency	23	29	21	11	13	0	2	54	25	2137
2017	More than 20 years in current department or agency	30	24	20	12	12	1	1	56	24	1029

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	29	29	22	11	7	1	2	59	18	1064
2017	3 to 10 years in current department or agency	18	25	25	16	14	0	1	44	31	2824
2017	11 to 20 years in current department or agency	14	26	25	17	16	0	1	40	34	2138
2017	More than 20 years in current department or agency	17	23	26	18	15	0	0	41	34	1031

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	28	14	7	4	1	5	74	11	1061
2017	3 to 10 years in current department or agency	26	27	21	12	10	0	3	54	23	2817
2017	11 to 20 years in current department or agency	20	28	23	14	10	0	4	50	26	2128
2017	More than 20 years in current department or agency	20	27	23	14	12	0	4	49	27	1032

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	20	18	19	17	2	3	44	37	1063
2017	3 to 10 years in current department or agency	10	16	20	20	33	0	1	26	53	2819
2017	11 to 20 years in current department or agency	8	16	20	22	33	0	1	24	55	2135
2017	More than 20 years in current department or agency	10	17	22	22	28	1	1	27	51	1029

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	23	14	5	4	1	6	76	10	1063
2017	3 to 10 years in current department or agency	37	24	17	8	7	1	8	66	16	2820
2017	11 to 20 years in current department or agency	34	25	17	8	6	1	9	66	16	2139
2017	More than 20 years in current department or agency	37	21	17	5	7	1	11	67	14	1023

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	29	21	10	8	1	1	60	18	1057
2017	3 to 10 years in current department or agency	19	25	24	15	15	0	1	45	31	2806
2017	11 to 20 years in current department or agency	15	25	24	18	17	0	0	41	35	2131
2017	More than 20 years in current department or agency	22	28	25	12	11	0	1	51	24	1027

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	29	18	8	4	1	3	68	13	1057
2017	3 to 10 years in current department or agency	16	27	25	18	13	1	1	44	31	2806
2017	11 to 20 years in current department or agency	13	27	26	19	14	1	1	40	33	2133
2017	More than 20 years in current department or agency	15	29	25	17	11	1	1	45	29	1026

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	30	20	9	4	1	2	65	14	1056
2017	3 to 10 years in current department or agency	14	25	25	19	15	1	1	40	35	2809
2017	11 to 20 years in current department or agency	10	25	24	21	18	1	1	36	40	2131
2017	More than 20 years in current department or agency	12	23	25	21	18	0	1	36	39	1026

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	28	20	9	6	1	2	64	15	1058
2017	3 to 10 years in current department or agency	19	26	22	17	13	0	1	46	31	2809
2017	11 to 20 years in current department or agency	17	26	22	18	16	1	1	43	34	2135
2017	More than 20 years in current department or agency	19	28	24	15	13	1	2	48	28	1028

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	27	20	10	5	1	2	64	15	1057
2017	3 to 10 years in current department or agency	24	29	21	13	10	1	1	55	24	2802
2017	11 to 20 years in current department or agency	18	28	24	17	11	1	2	47	29	2130
2017	More than 20 years in current department or agency	16	27	24	15	15	1	2	45	30	1025

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	24	10	5	2	1	2	82	8	1062
2017	3 to 10 years in current department or agency	39	26	17	9	6	0	2	67	16	2823
2017	11 to 20 years in current department or agency	37	27	18	9	6	0	2	66	16	2144
2017	More than 20 years in current department or agency	43	26	16	7	6	0	2	70	13	1033

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	73	12	4	3	3	1	3	89	6	1063
2017	3 to 10 years in current department or agency	56	18	9	6	7	1	3	77	14	2819
2017	11 to 20 years in current department or agency	51	20	11	7	6	1	2	74	14	2142
2017	More than 20 years in current department or agency	59	16	10	6	5	0	2	77	12	1027

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	26	8	3	2	1	2	86	6	1062
2017	3 to 10 years in current department or agency	44	31	13	7	4	1	1	76	11	2821
2017	11 to 20 years in current department or agency	40	34	14	7	4	1	1	75	11	2143
2017	More than 20 years in current department or agency	44	31	15	5	3	0	1	77	8	1031

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	64	20	7	4	3	1	2	86	7	1060
2017	3 to 10 years in current department or agency	43	24	13	9	9	1	2	69	18	2819
2017	11 to 20 years in current department or agency	39	24	15	11	9	0	1	65	20	2143
2017	More than 20 years in current department or agency	46	24	12	10	7	0	1	71	17	1030

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	63	7	3	1	1	1	25	94	2	1058
2017	3 to 10 years in current department or agency	50	11	4	2	1	1	32	89	5	2818
2017	11 to 20 years in current department or agency	43	14	7	3	2	1	30	83	7	2143
2017	More than 20 years in current department or agency	42	15	8	4	2	0	29	81	8	1031

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	19	9	3	1	1	6	87	4	1059
2017	3 to 10 years in current department or agency	55	22	9	4	3	1	6	82	7	2810
2017	11 to 20 years in current department or agency	50	25	11	5	2	0	7	80	8	2126
2017	More than 20 years in current department or agency	57	23	9	3	2	0	6	85	6	1020

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	17	8	5	4	1	4	82	9	1063
2017	3 to 10 years in current department or agency	63	20	6	3	3	1	4	87	7	2823
2017	11 to 20 years in current department or agency	61	20	7	3	3	1	5	86	6	2141
2017	More than 20 years in current department or agency	68	14	6	3	3	1	4	87	6	1032

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	28	9	4	2	0	2	85	6	1063
2017	3 to 10 years in current department or agency	47	30	13	5	3	0	3	79	8	2822
2017	11 to 20 years in current department or agency	42	33	15	4	3	0	3	78	7	2138
2017	More than 20 years in current department or agency	48	29	12	4	3	1	4	80	8	1025

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	17	37	31	10	4	1	54	14	1063
2017	3 to 10 years in current department or agency	8	26	40	17	9	0	34	26	2827
2017	11 to 20 years in current department or agency	6	23	40	19	10	0	30	30	2143
2017	More than 20 years in current department or agency	9	25	38	17	9	0	35	27	1035

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	16	35	24	17	1	42	23	1061
2017	3 to 10 years in current department or agency	12	24	38	18	7	0	25	36	2820
2017	11 to 20 years in current department or agency	13	26	39	16	5	0	21	39	2139
2017	More than 20 years in current department or agency	11	25	39	19	6	0	25	37	1031

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	39	15	9	4	8	1	70	14	1062
2017	3 to 10 years in current department or agency	16	40	19	12	11	2	0	57	23	2823
2017	11 to 20 years in current department or agency	17	41	17	11	12	1	0	59	24	2142
2017	More than 20 years in current department or agency	22	42	16	9	8	2	0	66	18	1032

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	38	17	14	8	4	59	23	1063
2017	3 to 10 years in current department or agency	8	26	18	23	24	1	34	47	2823
2017	11 to 20 years in current department or agency	6	26	18	23	26	1	32	50	2140
2017	More than 20 years in current department or agency	9	32	20	17	20	1	42	38	1031

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	15	85	1063
2017	3 to 10 years in current department or agency	23	77	2820
2017	11 to 20 years in current department or agency	27	73	2141
2017	More than 20 years in current department or agency	25	75	1031
2014	Less than 3 years in current department or agency	11	89	1250
2014	3 to 10 years in current department or agency	19	81	4583
2014	11 to 20 years in current department or agency	22	78	1969
2014	More than 20 years in current department or agency	22	78	1372

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	64	36	158
2017	3 to 10 years in current department or agency	74	26	625
2017	11 to 20 years in current department or agency	80	20	575
2017	More than 20 years in current department or agency	79	21	251
2014	Less than 3 years in current department or agency	72	28	132
2014	3 to 10 years in current department or agency	77	23	835
2014	11 to 20 years in current department or agency	74	26	429
2014	More than 20 years in current department or agency	79	21	290

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	36	12	6	6	1	1	75	13	102
2017	3 to 10 years in current department or agency	41	32	4	14	8	1	0	74	22	465
2017	11 to 20 years in current department or agency	39	37	7	9	7	0	0	76	17	460
2017	More than 20 years in current department or agency	41	36	8	9	5	1	0	78	13	198
2014	Less than 3 years in current department or agency	50	31	9	3	7	0	1	81	10	96
2014	3 to 10 years in current department or agency	42	35	7	10	6	0	0	77	16	640
2014	11 to 20 years in current department or agency	35	39	7	11	7	0	1	75	18	318
2014	More than 20 years in current department or agency	39	29	5	14	12	1	0	69	26	228

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	21	20	9	11	7	2	34	66	1063
2017	3 to 10 years in current department or agency	35	27	17	8	7	6	1	38	62	2825
2017	11 to 20 years in current department or agency	38	29	15	5	5	7	1	41	59	2144
2017	More than 20 years in current department or agency	43	29	13	4	4	7	1	46	54	1036

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	38	641
2017	3 to 10 years in current department or agency	17	1622
2017	11 to 20 years in current department or agency	14	1146
2017	More than 20 years in current department or agency	9	502

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	37	641
2017	3 to 10 years in current department or agency	28	1622
2017	11 to 20 years in current department or agency	25	1146
2017	More than 20 years in current department or agency	23	502

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	29	641
2017	3 to 10 years in current department or agency	22	1622
2017	11 to 20 years in current department or agency	21	1146
2017	More than 20 years in current department or agency	17	502

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	44	641
2017	3 to 10 years in current department or agency	58	1622
2017	11 to 20 years in current department or agency	56	1146
2017	More than 20 years in current department or agency	50	502

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	3	641
2017	3 to 10 years in current department or agency	6	1622
2017	11 to 20 years in current department or agency	7	1146
2017	More than 20 years in current department or agency	2	502

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	31	641
2017	3 to 10 years in current department or agency	28	1622
2017	11 to 20 years in current department or agency	30	1146
2017	More than 20 years in current department or agency	30	502

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	10	55	16	8	2	10	624
2017	3 to 10 years in current department or agency	9	58	16	7	3	7	1582
2017	11 to 20 years in current department or agency	9	58	15	6	3	8	1114
2017	More than 20 years in current department or agency	12	61	12	6	4	5	490

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	16	22	17	17	19	3	7	42	39	647
2017	3 to 10 years in current department or agency	7	20	19	15	28	2	9	30	49	1634
2017	11 to 20 years in current department or agency	8	23	18	16	24	2	10	35	45	1155
2017	More than 20 years in current department or agency	11	24	20	11	17	3	14	42	34	513

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	16	17	15	27	5	13	28	51	645
2017	3 to 10 years in current department or agency	4	12	19	14	27	3	20	21	55	1634
2017	11 to 20 years in current department or agency	4	15	18	13	25	4	21	26	50	1152
2017	More than 20 years in current department or agency	7	19	19	12	19	4	21	34	41	509

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canada Border Services Agency by Question 106. In total, how many years have you been working in your current department or agency?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me