2017 Public Service Employee Survey Results for Infrastructure Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 49 43 2 3 3 0 0 92 6 96
2017 Non-supervisor 51 37 3 8 1 0 0 88 9 218
2014 Supervisor 42 46 4 6 2 0 0 88 8 99
2014 Non-supervisor 48 42 5 4 2 0 0 90 6 204
2011 Supervisor 47 46 1 5 1 0 0 93 6 97
2011 Non-supervisor 55 38 1 5 0 0 0 94 6 209
2008 Supervisor 46 39 4 4 5 0 2 87 9 56
2008 Non-supervisor 46 41 5 5 2 0 0 88 7 140

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 75 16 4 2 0 0 2 93 2 95
2017 Non-supervisor 76 19 3 2 0 0 0 95 2 218
2014 Supervisor 64 28 4 2 1 1 0 93 3 99
2014 Non-supervisor 76 15 6 1 2 0 0 91 3 204
2011 Supervisor 75 20 2 2 0 1 0 96 2 97
2011 Non-supervisor 76 16 3 3 0 1 0 93 4 209
2008 Supervisor 72 16 5 2 4 2 0 89 5 57
2008 Non-supervisor 71 23 3 2 0 1 0 95 2 140

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 23 7 7 0 0 1 85 7 95
2017 Non-supervisor 63 21 7 7 3 0 0 84 10 218
2014 Supervisor 59 28 2 7 4 0 0 87 11 99
2014 Non-supervisor 60 22 5 11 3 0 0 82 14 204
2011 Supervisor 73 10 5 7 4 0 0 83 11 97
2011 Non-supervisor 66 14 6 12 1 0 0 81 13 209
2008 Supervisor 60 25 2 11 4 0 0 84 14 57
2008 Non-supervisor 60 25 1 10 4 0 0 85 14 140

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 31 7 11 7 0 0 76 18 95
2017 Non-supervisor 49 30 7 10 4 0 0 80 14 218
2014 Supervisor 58 22 5 9 6 0 0 80 15 99
2014 Non-supervisor 55 29 7 6 2 0 0 85 8 203
2011 Supervisor 56 29 4 8 3 0 0 85 11 97
2011 Non-supervisor 50 34 8 6 1 0 0 84 7 209

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 28 47 12 7 4 0 1 76 12 95
2017 Non-supervisor 35 28 13 16 6 0 1 64 23 218
2014 Supervisor 44 36 11 6 2 1 0 81 8 99
2014 Non-supervisor 34 43 11 8 3 0 1 78 11 204
2011 Supervisor 45 35 11 3 2 1 3 83 5 97
2011 Non-supervisor 28 46 14 9 2 0 1 75 11 209
2008 Supervisor 33 40 11 4 7 0 5 78 11 57
2008 Non-supervisor 29 37 15 13 4 1 1 67 17 141

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 43 10 5 1 0 0 84 6 96
2017 Non-supervisor 34 45 7 9 5 0 0 79 14 217
2014 Supervisor 44 37 13 4 2 0 0 81 6 99
2014 Non-supervisor 30 40 15 7 7 0 0 71 14 204
2011 Supervisor 37 46 6 7 4 0 0 83 11 97
2011 Non-supervisor 31 44 11 10 4 0 0 75 14 209
2008 Supervisor 37 46 14 2 2 0 0 82 4 57
2008 Non-supervisor 28 38 15 14 4 0 0 67 18 141

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 39 4 3 0 0 0 93 3 96
2017 Non-supervisor 42 39 6 10 4 0 0 81 13 216
2014 Supervisor 57 34 3 5 1 0 0 91 6 98
2014 Non-supervisor 35 43 9 9 5 0 0 78 13 204
2011 Supervisor 43 46 5 3 2 1 0 90 5 97
2011 Non-supervisor 30 43 15 6 6 0 0 73 12 209
2008 Supervisor 42 51 5 0 2 0 0 93 2 57
2008 Non-supervisor 34 45 10 6 5 0 0 79 11 141

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 43 6 2 2 0 0 90 4 95
2017 Non-supervisor 55 29 8 6 0 0 1 85 7 217
2014 Supervisor 56 31 3 7 1 1 1 89 8 99
2014 Non-supervisor 53 35 8 3 1 0 0 87 5 203

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 41 15 14 8 0 0 62 22 96
2017 Non-supervisor 47 30 7 13 4 0 0 77 17 217
2014 Supervisor 33 37 8 15 6 0 0 71 21 99
2014 Non-supervisor 45 33 9 8 5 1 0 78 13 203
2011 Supervisor 36 41 8 12 3 0 0 76 15 97
2011 Non-supervisor 53 31 8 4 4 0 0 84 8 208

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 25 7 23 14 0 12 50 42 96
2017 Non-supervisor 29 23 14 13 10 2 9 58 26 216
2014 Supervisor 27 16 11 10 11 0 26 57 28 99
2014 Non-supervisor 30 25 10 15 11 2 7 61 28 204
2011 Supervisor 24 19 10 15 9 0 22 56 31 97
2011 Non-supervisor 36 24 10 10 7 2 11 69 19 208
2008 Supervisor 20 18 13 16 18 0 16 45 40 56
2008 Non-supervisor 30 23 11 11 11 4 8 61 26 141

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 38 41 11 8 3 0 0 79 11 96
2017 Non-supervisor 33 45 10 6 6 0 0 78 12 218
2014 Supervisor 40 40 11 6 3 0 0 79 9 99
2014 Non-supervisor 26 49 10 7 8 0 0 75 15 204
2011 Supervisor 42 40 8 6 4 0 0 82 10 97
2011 Non-supervisor 29 43 15 7 5 1 0 73 12 208
2008 Supervisor 23 47 18 7 5 0 0 70 12 57
2008 Non-supervisor 24 48 8 13 8 0 0 72 21 141

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 42 14 13 10 0 0 63 23 96
2017 Non-supervisor 32 33 14 12 9 0 1 65 21 218
2014 Supervisor 31 43 16 6 4 0 0 74 10 99
2014 Non-supervisor 32 37 15 8 8 0 0 69 16 203
2011 Supervisor 37 36 12 10 5 0 0 73 15 97
2011 Non-supervisor 34 33 16 12 4 0 0 68 17 209

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 44 16 14 5 0 0 65 19 96
2017 Non-supervisor 26 39 13 17 6 0 0 65 22 218

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 37 4 4 3 0 0 88 8 96
2017 Non-supervisor 45 40 8 5 1 0 1 86 6 217
2014 Supervisor 60 28 8 1 2 1 0 89 3 99
2014 Non-supervisor 42 41 12 3 2 0 0 82 5 204
2011 Supervisor 56 39 4 0 1 0 0 95 1 97
2011 Non-supervisor 43 41 7 4 3 1 0 85 8 209
2008 Supervisor 51 33 5 7 4 0 0 84 11 57
2008 Non-supervisor 44 32 11 6 7 0 0 76 13 141

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 51 6 11 7 0 0 76 18 95
2017 Non-supervisor 33 35 14 8 10 0 0 68 18 218

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 53 38 5 4 0 0 0 91 4 96
2017 Non-supervisor 46 40 7 4 2 0 0 87 6 217
2014 Supervisor 67 20 10 0 2 0 0 88 2 99
2014 Non-supervisor 51 34 10 3 2 0 0 85 5 204
2011 Supervisor 60 32 6 2 0 0 0 92 2 97
2011 Non-supervisor 48 41 6 2 2 0 0 90 4 209

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 35 7 8 4 0 0 81 12 96
2017 Non-supervisor 32 41 13 9 5 0 0 73 14 217
2014 Supervisor 42 42 5 7 4 0 0 84 11 99
2014 Non-supervisor 27 43 15 10 4 1 0 71 14 204
2011 Supervisor 48 42 6 1 3 0 0 90 4 97
2011 Non-supervisor 32 40 13 10 5 0 0 72 15 209

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 39 39 10 7 5 0 0 78 12 96
2017 Non-supervisor 36 36 13 9 6 0 0 72 15 217
2014 Supervisor 41 41 6 10 2 0 0 82 12 99
2014 Non-supervisor 33 40 14 7 6 0 0 73 13 204

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 35 13 12 5 0 0 71 17 96
2017 Non-supervisor 37 37 12 9 6 0 0 73 15 217
2014 Supervisor 46 34 14 3 3 0 0 80 6 99
2014 Non-supervisor 36 43 11 6 3 0 0 80 9 203
2011 Supervisor 47 38 8 5 2 0 0 85 7 97
2011 Non-supervisor 39 38 14 3 4 1 0 79 7 209

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 35 46 9 5 5 0 0 81 10 96
2017 Non-supervisor 37 37 14 9 3 0 0 74 12 216
2014 Supervisor 45 37 12 2 3 0 0 83 5 99
2014 Non-supervisor 34 44 12 6 4 0 0 78 10 204
2011 Supervisor 48 41 4 5 3 0 0 88 8 97
2011 Non-supervisor 40 40 11 6 2 0 0 81 8 208
2008 Supervisor 32 51 9 5 4 0 0 82 9 57
2008 Non-supervisor 35 38 13 7 7 0 0 73 14 141

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 29 30 18 17 0 0 36 35 96
2017 Non-supervisor 36 38 18 5 3 0 0 74 8 218
2014 Supervisor 22 29 19 15 15 0 0 51 30 99
2014 Non-supervisor 45 31 15 7 2 0 0 76 8 204
2011 Supervisor 20 31 27 12 8 1 0 52 20 96
2011 Non-supervisor 43 42 11 4 1 0 0 84 5 208
2008 Supervisor 21 32 12 23 11 0 2 54 34 57
2008 Non-supervisor 38 40 13 6 2 0 0 78 9 141

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 20 40 17 3 0 2 21 38 96
2017 Non-supervisor 12 25 35 16 6 1 4 23 39 217
2014 Supervisor 8 26 44 18 4 0 0 22 34 99
2014 Non-supervisor 13 17 40 18 9 2 1 28 31 204
2011 Supervisor 5 18 48 20 6 0 2 27 24 97
2011 Non-supervisor 10 21 39 17 11 0 1 29 31 207
2008 Supervisor 19 28 33 9 2 0 9 12 52 57
2008 Non-supervisor 15 22 39 16 6 1 1 22 38 141

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 32 37 10 5 0 2 15 48 96
2017 Non-supervisor 13 23 25 17 13 3 5 33 40 217
2014 Supervisor 7 19 42 19 12 0 1 31 26 99
2014 Non-supervisor 8 15 31 24 16 3 3 43 24 204
2011 Supervisor 3 13 33 33 14 3 1 49 17 97
2011 Non-supervisor 5 12 26 26 23 4 4 53 19 208
2008 Supervisor 19 25 26 14 12 0 4 27 45 57
2008 Non-supervisor 6 25 30 21 15 1 1 36 32 141

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 23 32 21 5 1 2 27 40 96
2017 Non-supervisor 12 22 33 20 8 0 5 30 36 217
2014 Supervisor 17 34 30 9 10 0 1 19 51 99
2014 Non-supervisor 16 27 35 13 6 1 1 20 44 204
2011 Supervisor 8 19 26 33 13 1 1 47 27 97
2011 Non-supervisor 9 18 35 22 9 2 4 34 29 208
2008 Supervisor 14 9 42 25 7 0 4 33 24 57
2008 Non-supervisor 15 19 33 16 8 4 5 27 38 140

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 37 35 5 2 0 2 7 56 95
2017 Non-supervisor 10 24 26 23 14 0 4 38 35 213
2014 Supervisor 13 25 44 16 2 0 1 18 38 98
2014 Non-supervisor 8 19 32 27 11 1 1 39 29 202
2011 Supervisor 5 16 49 21 7 1 1 29 22 97
2011 Non-supervisor 5 10 41 27 13 1 3 42 15 207
2008 Supervisor 12 25 37 25 0 0 2 25 38 57
2008 Non-supervisor 6 21 33 24 11 1 2 37 29 141

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 20 29 14 3 0 4 18 52 96
2017 Non-supervisor 16 24 26 18 10 2 6 30 43 216
2014 Supervisor 16 28 29 19 5 0 2 25 46 98
2014 Non-supervisor 13 19 29 21 13 2 2 36 33 204
2011 Supervisor 12 19 33 23 8 1 3 33 32 97
2011 Non-supervisor 5 15 34 25 17 2 3 44 20 209
2008 Supervisor 18 21 37 19 2 2 2 22 40 57
2008 Non-supervisor 11 19 28 21 14 2 4 38 32 140

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 29 21 8 3 1 3 12 66 96
2017 Non-supervisor 26 28 21 10 8 2 5 20 57 216
2014 Supervisor 7 21 31 28 9 1 3 38 30 99
2014 Non-supervisor 8 17 29 21 17 3 5 42 26 203
2011 Supervisor 7 16 23 35 14 0 5 51 24 97
2011 Non-supervisor 7 14 27 25 18 5 4 47 23 208
2008 Supervisor 19 35 25 16 2 0 4 18 56 57
2008 Non-supervisor 17 28 24 19 6 1 4 27 48 141

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 18 23 37 16 3 0 2 20 42 96
2017 Non-supervisor 11 21 34 20 6 3 5 29 34 216
2014 Supervisor 20 24 32 18 5 1 0 23 44 99
2014 Non-supervisor 13 16 39 17 11 2 1 29 30 204
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 67 22 5 5 1 0 0 89 6 96
2017 Non-supervisor 74 18 3 3 1 0 0 92 4 218
2014 Supervisor 75 21 0 3 1 0 0 96 4 99
2014 Non-supervisor 70 19 4 6 1 0 0 89 7 204
2011 Supervisor 67 26 2 4 0 1 0 94 4 97
2011 Non-supervisor 73 17 5 3 1 0 0 90 5 209
2008 Supervisor 72 21 2 5 0 0 0 93 5 57
2008 Non-supervisor 69 21 3 4 1 1 1 91 6 141

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 44 14 3 1 3 4 80 4 96
2017 Non-supervisor 32 17 15 11 8 8 8 58 23 217
2014 Supervisor 38 37 8 7 5 2 3 79 13 99
2014 Non-supervisor 37 22 15 12 5 4 6 65 18 204

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 41 4 2 1 0 0 93 3 96
2017 Non-supervisor 47 30 10 9 3 1 0 78 12 218
2014 Supervisor 55 29 6 6 3 1 0 85 9 99
2014 Non-supervisor 42 31 11 9 5 0 1 74 14 204

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 53 5 5 3 0 0 87 8 96
2017 Non-supervisor 37 36 9 11 6 2 0 74 17 217
2014 Supervisor 39 51 4 4 1 0 1 91 5 99
2014 Non-supervisor 39 36 10 8 3 1 3 77 12 205
2011 Supervisor 32 46 6 7 7 0 1 80 14 96
2011 Non-supervisor 36 36 12 6 7 2 0 74 13 209
2008 Supervisor 42 39 9 9 2 0 0 81 11 57
2008 Non-supervisor 33 35 9 14 4 4 0 72 19 141

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 44 42 2 9 2 1 0 87 11 95
2017 Non-supervisor 30 31 12 8 5 13 1 71 15 218
2014 Supervisor 53 28 11 3 2 2 1 83 5 99
2014 Non-supervisor 31 23 15 12 9 8 2 60 23 205
2011 Supervisor 43 34 7 7 5 2 1 80 13 96
2011 Non-supervisor 29 27 14 9 11 11 0 63 22 209
2008 Supervisor 51 33 7 4 5 0 0 84 9 57
2008 Non-supervisor 29 32 14 9 5 11 0 68 16 141

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 11 40 18 13 4 10 3 59 20 96
2017 Non-supervisor 15 16 20 10 9 25 4 44 27 218
2014 Supervisor 19 40 17 15 3 4 3 63 19 99
2014 Non-supervisor 15 17 22 13 11 18 5 41 31 205

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 48 3 2 0 0 0 95 2 96
2017 Non-supervisor 51 30 7 9 3 0 0 81 12 217
2014 Supervisor 54 32 7 5 2 0 0 86 7 99
2014 Non-supervisor 51 35 7 5 2 0 0 86 7 205
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 45 10 11 4 0 0 76 15 96
2017 Non-supervisor 43 33 8 6 8 1 0 77 15 218
2014 Supervisor 41 34 11 7 4 3 0 77 11 99
2014 Non-supervisor 42 37 11 7 2 0 0 79 9 205
2011 Supervisor 38 41 7 8 5 0 0 79 13 97
2011 Non-supervisor 37 31 13 10 8 1 0 69 18 209
2008 Supervisor 32 37 9 12 11 0 0 68 23 57
2008 Non-supervisor 42 31 11 6 8 1 0 74 14 141

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 36 8 4 3 2 0 84 7 96
2017 Non-supervisor 53 22 12 5 5 3 0 77 10 218
2014 Supervisor 53 26 10 4 4 3 0 81 8 99
2014 Non-supervisor 53 25 10 3 4 3 1 81 8 205
2011 Supervisor 49 32 9 4 5 1 0 82 9 97
2011 Non-supervisor 43 26 12 8 10 1 0 70 18 209
2008 Supervisor 33 40 12 7 4 4 0 76 11 57
2008 Non-supervisor 45 23 9 10 9 5 0 72 19 141

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 48 38 7 4 3 0 0 86 7 96
2017 Non-supervisor 51 26 9 8 5 0 0 78 13 217
2014 Supervisor 49 32 6 7 4 2 0 83 11 99
2014 Non-supervisor 52 27 11 5 4 1 0 80 9 205
2011 Supervisor 42 40 5 4 7 2 0 83 12 97
2011 Non-supervisor 36 31 8 14 10 1 0 68 24 209
2008 Supervisor 42 26 9 12 11 0 0 68 23 57
2008 Non-supervisor 45 28 6 11 9 2 0 75 20 141

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 82 10 3 3 1 0 0 93 4 96
2017 Non-supervisor 82 13 2 1 1 0 1 95 2 218
2014 Supervisor 85 10 2 2 1 0 0 95 3 99
2014 Non-supervisor 80 14 4 0 1 0 0 94 2 205
2011 Supervisor 83 12 2 1 1 0 0 96 2 96
2011 Non-supervisor 78 16 2 1 1 1 1 96 2 209
2008 Supervisor 79 12 2 4 2 0 2 93 5 57
2008 Non-supervisor 81 12 3 2 2 0 0 93 4 141

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 46 27 11 8 2 1 4 77 11 95
2017 Non-supervisor 53 26 7 5 2 3 5 85 8 218
2014 Supervisor 39 36 9 3 2 4 7 84 6 99
2014 Non-supervisor 51 19 11 4 5 5 4 77 10 205
2011 Supervisor 37 31 13 8 5 2 3 72 14 97
2011 Non-supervisor 43 26 11 6 8 3 2 73 16 209

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 31 9 4 1 0 0 85 5 96
2017 Non-supervisor 58 22 6 5 4 4 0 84 10 218

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 28 8 3 2 0 0 87 5 96
2017 Non-supervisor 60 20 8 3 5 4 1 83 8 218

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 51 32 11 3 3 0 0 83 6 96
2017 Non-supervisor 56 19 9 9 7 0 0 76 15 218
2014 Supervisor 51 31 8 4 6 0 0 82 10 99
2014 Non-supervisor 53 27 12 4 3 0 0 81 8 205
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 44 9 8 4 6 14 73 16 95
2014 Supervisor 29 33 13 8 5 4 8 70 15 99

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 38 14 10 8 2 0 67 19 96
2017 Non-supervisor 32 36 16 8 4 3 0 71 13 218
2014 Supervisor 30 38 11 10 5 6 0 73 16 99
2014 Non-supervisor 26 39 16 8 5 6 1 69 14 205
2011 Supervisor 24 33 18 13 8 3 0 59 22 96
2011 Non-supervisor 24 39 14 8 9 6 0 67 19 208

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 33 19 12 12 0 0 57 24 96
2017 Non-supervisor 30 32 15 13 7 2 2 64 20 218
2014 Supervisor 29 31 18 12 8 2 0 61 20 99
2014 Non-supervisor 24 41 18 10 4 1 0 66 15 204
2011 Supervisor 35 33 14 11 5 2 0 70 16 97
2011 Non-supervisor 27 39 14 10 7 3 0 68 18 209
2008 Supervisor 23 44 18 14 2 0 0 67 16 57
2008 Non-supervisor 29 33 13 12 9 4 0 65 22 141

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 13 39 22 17 10 0 0 52 26 96
2017 Non-supervisor 24 30 21 14 8 2 2 56 23 218
2014 Supervisor 18 43 14 17 8 1 0 61 25 99
2014 Non-supervisor 18 41 19 13 6 3 0 61 20 205
2011 Supervisor 33 40 17 5 1 5 0 76 6 97
2011 Non-supervisor 24 40 17 10 5 4 0 67 16 209
2008 Supervisor 14 47 14 18 7 0 0 61 25 57
2008 Non-supervisor 17 38 17 13 9 6 0 58 23 141

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 37 8 19 14 0 0 59 32 96
2017 Non-supervisor 29 27 14 15 11 4 0 58 27 218
2014 Supervisor 24 35 21 10 6 4 0 62 17 99
2014 Non-supervisor 18 33 18 16 9 7 0 54 26 205
2011 Supervisor 30 36 17 8 7 3 0 68 15 97
2011 Non-supervisor 24 35 14 10 8 10 0 65 20 209
2008 Supervisor 11 46 18 14 5 7 0 60 21 57
2008 Non-supervisor 18 36 17 12 11 6 0 58 24 141

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 22 43 18 12 4 0 0 65 16 96
2017 Non-supervisor 25 37 20 12 5 2 0 63 17 218
2014 Supervisor 23 33 16 20 7 1 0 57 27 99
2014 Non-supervisor 19 34 19 16 7 4 1 56 24 204
2011 Supervisor 25 42 12 12 8 1 0 67 20 97
2011 Non-supervisor 22 37 15 14 8 3 0 61 23 209
2008 Supervisor 21 35 7 25 12 0 0 56 37 57
2008 Non-supervisor 18 34 16 17 13 1 0 53 30 141
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 49 10 9 2 0 0 78 11 96
2017 Non-supervisor 32 46 13 7 1 1 0 79 8 217
2014 Supervisor 28 45 15 6 5 1 0 74 11 99
2014 Non-supervisor 32 42 12 10 2 2 0 76 12 205
2011 Supervisor 29 48 10 8 2 3 0 80 10 97
2011 Non-supervisor 36 43 11 5 2 4 0 82 7 207

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 47 44 6 1 0 2 0 93 1 96
2017 Non-supervisor 51 34 8 2 0 4 0 88 3 218
2014 Supervisor 57 31 8 2 2 0 0 88 4 99
2014 Non-supervisor 38 41 11 3 2 4 0 83 6 204
2011 Supervisor 48 40 6 3 1 1 1 90 4 97
2011 Non-supervisor 42 38 9 3 2 6 0 86 5 207

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 33 34 11 12 7 1 1 68 20 96
2017 Non-supervisor 31 32 11 15 6 3 2 66 23 218
2014 Supervisor 51 27 10 3 5 4 0 81 9 99
2014 Non-supervisor 32 41 10 7 6 3 1 76 14 204
2011 Supervisor 45 30 8 8 5 3 1 78 14 97
2011 Non-supervisor 32 32 9 10 7 7 3 71 19 207
2008 Supervisor 49 30 11 7 2 2 0 80 9 57
2008 Non-supervisor 28 29 16 11 8 6 2 62 21 140

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 20 42 14 15 4 3 1 65 20 95
2017 Non-supervisor 19 26 20 17 7 9 3 51 26 218
2014 Supervisor 41 38 9 5 2 5 0 83 7 99
2014 Non-supervisor 28 35 20 6 5 5 1 67 12 203
2011 Supervisor 37 37 12 7 6 1 0 75 13 97
2011 Non-supervisor 19 33 18 15 5 8 2 58 22 209

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 19 20 14 16 11 7 40 36 96
2017 Non-supervisor 18 16 17 13 13 17 6 44 34 218
2014 Supervisor 13 20 18 17 9 15 8 43 34 99
2014 Non-supervisor 13 22 15 16 16 16 2 43 39 204
2011 Supervisor 6 17 22 10 15 19 12 33 36 97
2011 Non-supervisor 10 18 18 14 14 17 8 38 38 209

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 33 7 3 1 0 0 89 4 96
2017 Non-supervisor 64 25 7 2 1 1 0 90 3 217
2014 Supervisor 61 23 7 7 2 0 0 84 9 99
2014 Non-supervisor 56 28 10 3 2 1 0 85 5 204

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 66 28 3 1 0 0 1 96 1 96
2017 Non-supervisor 67 19 8 1 0 5 0 90 2 218
2014 Supervisor 66 22 3 3 0 6 0 94 3 99
2014 Non-supervisor 58 27 9 1 1 2 2 89 2 204
2011 Supervisor 73 16 6 1 2 2 0 91 3 97
2011 Non-supervisor 63 24 4 3 0 2 3 92 3 209
2008 Supervisor 68 19 7 4 0 2 0 89 4 57
2008 Non-supervisor 59 23 6 4 0 4 5 90 4 141

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 26 44 10 15 3 2 0 72 18 96
2017 Non-supervisor 31 28 15 10 10 6 0 63 21 217
2014 Supervisor 38 35 18 7 1 1 0 74 8 99
2014 Non-supervisor 29 37 16 8 7 2 0 68 15 204
2011 Supervisor 40 36 11 7 5 2 0 77 12 97
2011 Non-supervisor 34 36 9 10 10 1 0 71 20 209
2008 Supervisor 39 26 16 12 7 0 0 65 19 57
2008 Non-supervisor 28 39 8 11 7 7 0 72 20 140

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 30 15 18 20 2 0 46 39 96
2017 Non-supervisor 23 25 14 14 17 6 1 51 33 218
2014 Supervisor 19 31 16 20 10 1 3 52 31 99
2014 Non-supervisor 21 20 16 22 16 3 2 43 40 204
2011 Supervisor 23 25 13 22 13 2 2 50 37 96
2011 Non-supervisor 15 25 16 19 19 3 2 43 40 209
2008 Supervisor 11 28 18 23 18 0 4 40 42 57
2008 Non-supervisor 19 36 16 12 12 3 1 57 25 140

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 51 14 8 5 0 0 74 13 95
2017 Non-supervisor 27 35 20 10 5 3 0 64 16 218

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 34 14 1 3 4 0 81 4 96
2017 Non-supervisor 46 34 9 3 2 6 1 85 5 216
2014 Supervisor 55 28 14 1 1 1 0 84 2 99
2014 Non-supervisor 52 29 9 1 4 4 0 85 6 204

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 36 44 10 3 3 2 1 83 7 95
2017 Non-supervisor 48 35 7 6 1 3 0 86 7 218
2014 Supervisor 57 27 11 4 1 0 0 84 5 99
2014 Non-supervisor 47 31 12 4 4 2 0 80 8 204
2011 Supervisor 45 38 9 5 1 2 0 85 6 97
2011 Non-supervisor 44 36 9 4 5 2 0 82 9 209

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 41 45 6 3 4 0 0 86 7 96
2017 Non-supervisor 51 35 9 2 2 0 0 87 4 218
2014 Supervisor 63 24 5 5 2 0 0 88 7 98
2014 Non-supervisor 56 31 8 3 2 0 0 87 5 204
2011 Supervisor 53 30 9 6 1 0 0 84 7 97
2011 Non-supervisor 48 38 6 4 3 0 0 86 7 209
2008 Supervisor 49 39 7 4 2 0 0 88 5 57
2008 Non-supervisor 50 33 9 3 4 1 0 84 7 141

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 34 32 14 8 11 1 0 67 19 96
2017 Non-supervisor 41 28 14 11 6 1 0 69 17 216
2014 Supervisor 39 38 12 6 4 1 0 78 10 99
2014 Non-supervisor 40 35 13 8 5 0 0 75 12 204
2011 Supervisor 46 38 8 5 2 1 0 85 7 97
2011 Non-supervisor 39 36 12 7 6 0 0 75 13 209

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 41 9 8 10 0 0 73 18 96
2017 Non-supervisor 39 34 12 8 6 1 0 73 14 216
2014 Supervisor 37 39 11 8 3 2 0 78 11 99
2014 Non-supervisor 38 38 11 8 4 0 0 77 12 204
2011 Supervisor 46 36 9 7 2 0 0 82 9 97
2011 Non-supervisor 38 39 9 10 5 0 0 77 14 209
2008 Supervisor 37 40 11 9 4 0 0 77 12 57
2008 Non-supervisor 40 31 9 11 6 2 0 73 18 141

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 25 26 22 15 10 3 0 52 26 96
2017 Non-supervisor 32 23 14 15 13 2 0 57 29 218
2014 Supervisor 30 20 19 16 8 5 2 54 26 98
2014 Non-supervisor 36 26 13 13 9 3 0 63 23 204
2011 Supervisor 38 28 14 12 5 3 0 68 17 97
2011 Non-supervisor 38 20 15 12 12 3 1 60 24 209
2008 Supervisor 34 14 20 18 13 2 0 49 31 56
2008 Non-supervisor 31 23 14 13 13 5 0 57 28 141
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Supervisor 53 19 28 96
2017 Non-supervisor 44 26 30 218
2014 Supervisor 45 25 31 99
2014 Non-supervisor 39 19 41 204
2011 Supervisor 43 25 32 97
2011 Non-supervisor 44 18 38 209

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 10 12 67 4 0 8 51
2017 Non-supervisor 3 14 67 5 7 4 97
2014 Supervisor 9 7 71 9 9999 4 45
2014 Non-supervisor 0 19 61 10 9999 9 80
2011 Supervisor 5 17 74 5 9999 0 42
2011 Non-supervisor 4 20 63 4 9999 9 92
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 20 80 95
2017 Non-supervisor 22 78 218
2014 Supervisor 15 85 99
2014 Non-supervisor 17 83 204

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 54 47
2014 Non-supervisor 45 35

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Supervisor 80 19
2017 Non-supervisor 64 47
2014 Supervisor 79 14
2014 Non-supervisor 73 35

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 47

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 19
2017 Non-supervisor 0 47
2014 Supervisor 0 14
2014 Non-supervisor 0 35

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Supervisor 33 19
2017 Non-supervisor 33 48
2014 Supervisor 66 14
2014 Non-supervisor 46 35

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Supervisor 42 19
2017 Non-supervisor 39 48
2014 Supervisor 51 14
2014 Non-supervisor 42 35

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Supervisor 27 19
2017 Non-supervisor 33 48
2014 Supervisor 38 14
2014 Non-supervisor 31 35

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Supervisor 33 19
2017 Non-supervisor 29 48
2014 Supervisor 49 14
2014 Non-supervisor 46 35

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Supervisor 33 19
2017 Non-supervisor 30 48
2014 Supervisor 44 14
2014 Non-supervisor 29 35

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Supervisor 54 19
2017 Non-supervisor 50 48
2014 Supervisor 42 14
2014 Non-supervisor 74 35

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Supervisor 48 19
2017 Non-supervisor 27 48
2014 Non-supervisor 35 35

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 19
2017 Non-supervisor 0 48
2014 Supervisor 0 14
2014 Non-supervisor 0 35

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 19 48
2014 Supervisor 0 14

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Supervisor 43 19
2017 Non-supervisor 54 48
2014 Non-supervisor 40 35

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 23 48
2014 Non-supervisor 31 35

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 52 19
2017 Non-supervisor 55 48
2014 Supervisor 64 14
2014 Non-supervisor 53 35

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 22 48
2014 Non-supervisor 23 35

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 14 48
2014 Non-supervisor 17 35

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 19

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 48
2014 Supervisor 0 14
2014 Non-supervisor 0 35

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 14 48
2014 Non-supervisor 15 35

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 32 19
2017 Non-supervisor 27 48
2014 Non-supervisor 20 35

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 15 48

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 48
2014 Supervisor 0 14

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 18
2014 Supervisor 0 14

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 48
2014 Non-supervisor 15 35

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 27 48
2014 Non-supervisor 22 35

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 18
2017 Non-supervisor 15 48
2014 Non-supervisor 20 35

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 11 48

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 18 48
2014 Supervisor 37 14
2014 Non-supervisor 18 35

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Supervisor 39 18
2017 Non-supervisor 37 48
2014 Supervisor 44 14
2014 Non-supervisor 40 35

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 48
2014 Supervisor 0 14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 62 18
2017 Non-supervisor 52 48
2014 Supervisor 50 14
2014 Non-supervisor 35 35

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Supervisor 0 18
2017 Non-supervisor 0 48

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 10 48

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 73 27 19
2017 Non-supervisor 80 20 48

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 12 21 7 5 35 4 45 20 96
2017 Non-supervisor 14 11 16 7 6 35 12 47 23 217
2014 Supervisor 28 11 16 6 2 29 8 62 13 99
2014 Non-supervisor 12 11 14 6 6 39 11 48 24 204

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 23 33 18 9 3 13 1 65 14 96
2017 Non-supervisor 22 23 21 7 4 20 2 59 15 217
2014 Supervisor 34 31 12 4 2 16 1 78 7 99
2014 Non-supervisor 19 23 23 5 5 22 3 56 14 203
2011 Supervisor 35 28 22 4 3 8 0 68 7 97
2011 Non-supervisor 27 29 16 5 3 20 0 70 10 208
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 27 40 6 6 0 0 20 84 8 96
2017 Non-supervisor 22 43 8 14 4 2 8 72 19 218
2014 Supervisor 25 37 6 6 0 1 25 83 9 99
2014 Non-supervisor 21 51 13 7 3 2 4 75 11 204
2011 Supervisor 22 40 8 5 2 0 23 81 9 97
2011 Non-supervisor 19 52 11 10 5 2 1 73 16 208
2008 Supervisor 25 45 5 0 5 0 20 87 7 56
2008 Non-supervisor 20 52 10 5 5 4 5 78 11 141

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 9 13 16 2 3 33 24 50 12 95
2017 Non-supervisor 12 13 20 5 1 36 12 48 13 217
2014 Supervisor 8 4 19 3 2 39 25 33 14 99
2014 Non-supervisor 3 14 22 6 3 40 11 35 20 204
2011 Supervisor 5 7 21 3 4 35 25 31 17 97
2011 Non-supervisor 5 10 22 5 4 40 13 32 20 208

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 30 27 11 1 2 11 17 80 4 96
2017 Non-supervisor 35 28 9 2 1 17 8 84 4 218
2014 Supervisor 26 27 5 2 0 14 26 88 3 99
2014 Non-supervisor 33 32 11 3 2 14 5 80 6 204
2011 Supervisor 19 20 14 6 2 13 26 64 13 97
2011 Non-supervisor 33 27 9 4 5 20 1 77 11 208
2008 Supervisor 30 30 5 4 2 7 21 85 8 56
2008 Non-supervisor 35 34 6 4 3 13 5 84 8 141

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 21 29 11 7 2 12 17 71 13 96
2017 Non-supervisor 25 25 13 4 1 24 8 74 7 218
2014 Supervisor 21 30 9 1 2 13 24 81 5 99
2014 Non-supervisor 26 30 16 4 3 16 4 71 10 203
2011 Supervisor 15 28 16 2 3 14 23 67 8 97
2011 Non-supervisor 28 31 11 3 4 22 1 77 8 208
2008 Supervisor 34 30 11 4 2 4 16 80 7 56
2008 Non-supervisor 33 30 12 7 3 13 2 74 12 141
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 5 95 96
2017 Non-supervisor 8 92 218
2014 Supervisor 6 94 99
2014 Non-supervisor 7 93 203

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 44 18
2014 Non-supervisor 33 15

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 81 18
2014 Non-supervisor 81 15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 15

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 49 18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 36 18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 15

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 15

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 17

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 17

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 17
2014 Non-supervisor 0 15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 17
2014 Non-supervisor 0 15

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 74 17
2014 Non-supervisor 46 15

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 25 18

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18
2014 Non-supervisor 0 15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 70 18
2014 Non-supervisor 51 15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-supervisor 0 18

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-supervisor 80 20 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 16 7 19 2 0 47 9 52 5 96
2017 Non-supervisor 14 11 17 3 1 45 9 55 9 216
2014 Supervisor 21 13 15 1 0 42 8 68 2 99
2014 Non-supervisor 12 12 15 4 3 42 12 52 16 204

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 32 36 19 1 0 11 1 78 1 96
2017 Non-supervisor 28 27 15 4 2 22 3 72 7 218
2014 Supervisor 40 24 13 3 2 18 0 78 6 99
2014 Non-supervisor 25 26 15 6 3 22 2 68 11 204
2011 Supervisor 38 32 16 4 1 9 0 77 5 97
2011 Non-supervisor 38 30 14 2 4 13 0 78 6 208
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 25 21 13 7 1 2 58 20 96
2017 Non-supervisor 26 24 20 13 14 0 3 51 28 215

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 5 14 28 20 33 0 0 19 53 96
2017 Non-supervisor 15 25 26 22 11 0 1 40 33 218

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 26 27 20 24 0 0 29 44 96
2017 Non-supervisor 21 26 21 17 13 0 2 48 31 217

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 20 25 23 26 0 0 26 49 96
2017 Non-supervisor 15 25 17 25 15 0 2 41 41 216

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 15 26 28 12 17 0 1 42 30 96
2017 Non-supervisor 32 29 17 6 5 0 10 69 12 216

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 7 24 32 28 8 0 0 31 36 95
2017 Non-supervisor 28 30 20 13 6 1 2 60 19 216

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 34 33 7 7 0 0 53 15 95
2017 Non-supervisor 34 27 23 9 4 0 3 63 13 216

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 25 26 19 13 0 0 42 32 95
2017 Non-supervisor 21 31 20 21 5 0 2 53 26 217

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 17 31 29 17 7 0 0 48 24 95
2017 Non-supervisor 28 28 21 15 7 0 1 57 22 216

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 24 26 26 16 6 0 1 51 23 95
2017 Non-supervisor 33 28 21 12 4 0 2 62 17 215

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 52 22 15 4 5 1 1 75 10 96
2017 Non-supervisor 60 18 12 5 3 0 2 80 9 218

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 76 9 3 2 2 3 4 92 4 96
2017 Non-supervisor 71 11 4 4 5 0 4 86 10 216

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 54 29 8 1 1 1 5 89 2 96
2017 Non-supervisor 61 19 12 3 3 0 2 82 6 218

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 58 22 8 4 3 1 4 84 7 96
2017 Non-supervisor 58 18 11 5 5 0 3 78 11 217

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 43 28 17 5 2 1 3 75 7 95
2017 Non-supervisor 59 3 3 1 1 1 33 94 3 218

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 68 15 8 1 1 1 5 89 2 96
2017 Non-supervisor 73 11 4 2 0 1 8 94 2 217

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 79 9 4 1 1 1 4 93 2 96
2017 Non-supervisor 65 12 7 5 2 0 9 85 7 218

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 55 27 10 2 1 1 3 86 3 96
2017 Non-supervisor 54 19 13 5 4 1 3 77 10 218

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 3 15 50 19 13 0 0 18 32 96
2017 Non-supervisor 10 28 40 16 6 0 0 38 22 218

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 14 26 44 15 0 1 0 15 40 96
2017 Non-supervisor 11 23 36 20 11 0 0 31 33 218

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 31 46 10 6 5 2 0 79 12 96
2017 Non-supervisor 24 35 18 9 5 9 0 65 15 217

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 10 35 21 21 11 2 0 47 32 95
2017 Non-supervisor 19 37 16 14 13 2 0 57 28 218
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 21 79 96
2017 Non-supervisor 14 86 218
2014 Supervisor 10 90 99
2014 Non-supervisor 14 86 204

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Supervisor 64 36 20
2017 Non-supervisor 80 20 30
2014 Non-supervisor 77 23 30

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 61 39 0 0 0 0 0 100 0 13
2017 Non-supervisor 45 44 0 11 0 0 0 89 11 25
2014 Non-supervisor 52 40 8 0 0 0 0 92 0 23
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 29 33 21 8 6 3 0 30 70 96
2017 Non-supervisor 25 25 22 12 11 3 1 27 73 218

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 17 65
2017 Non-supervisor 39 151

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 27 65
2017 Non-supervisor 36 151

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 19 65
2017 Non-supervisor 27 151

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Supervisor 53 65
2017 Non-supervisor 46 151

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Supervisor 5 65
2017 Non-supervisor 6 151

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Supervisor 32 65
2017 Non-supervisor 24 151

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Supervisor 7 54 17 11 3 8 64
2017 Non-supervisor 6 53 20 10 1 9 147

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 19 25 13 17 11 3 11 52 33 64
2017 Non-supervisor 18 28 9 17 17 3 9 51 39 153

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Supervisor 6 17 14 11 31 5 17 29 53 65
2017 Non-supervisor 6 16 9 17 33 4 16 27 61 153
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