2017 Public Service Employee Survey Results for Infrastructure Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	40	0	3	3	0	3	94	6	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	3	8	0	0	0	89	8	28
2017	University certificate or diploma below the bachelor's level	61	25	0	14	0	0	0	86	14	10
2017	Bachelor's degree	50	45	2	3	0	0	0	95	3	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	34	3	10	4	0	0	82	14	117
2014	Secondary or high school graduation certificate or equivalent or less	41	42	0	4	8	4	0	87	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	33	5	0	0	0	0	95	0	36
2014	University certificate or diploma below the bachelor's level	41	38	14	7	0	0	0	79	7	14
2014	Bachelor's degree	46	47	2	4	1	0	0	93	5	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	42	7	8	1	0	0	84	9	102
2011	Secondary or high school graduation certificate or equivalent or less	61	25	4	7	4	0	0	86	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	35	0	4	0	0	0	96	4	23
2011	University certificate or diploma below the bachelor's level	50	25	0	25	0	0	0	75	25	12
2011	Bachelor's degree	51	46	1	3	0	0	0	97	3	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	43	1	6	1	0	0	92	7	94
2008	Secondary or high school graduation certificate or equivalent or less	61	32	4	0	4	0	0	93	4	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	45	0	5	0	0	0	95	5	20
2008	Bachelor's degree	48	38	5	8	1	0	1	86	9	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	50	7	0	7	0	0	87	7	60

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	17	3	0	0	0	0	97	0	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	18	3	0	0	3	0	97	0	28
2017	University certificate or diploma below the bachelor's level	85	8	7	0	0	0	0	93	0	10
2017	Bachelor's degree	79	17	3	1	0	0	1	96	1	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	21	3	4	0	0	1	92	4	116
2014	Secondary or high school graduation certificate or equivalent or less	63	21	17	0	0	0	0	83	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	13	7	2	0	0	0	90	2	36
2014	University certificate or diploma below the bachelor's level	85	9	7	0	0	0	0	93	0	14
2014	Bachelor's degree	76	17	2	2	2	0	1	93	4	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	24	4	1	2	1	0	93	3	102
2011	Secondary or high school graduation certificate or equivalent or less	79	18	4	0	0	0	0	96	0	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	21	0	0	0	0	0	100	0	23
2011	University certificate or diploma below the bachelor's level	75	25	0	0	0	0	0	100	0	12
2011	Bachelor's degree	75	18	2	3	1	1	0	94	4	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	17	4	4	0	2	0	92	4	94
2008	Secondary or high school graduation certificate or equivalent or less	79	21	0	0	0	0	0	100	0	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	25	0	0	0	0	0	100	0	20
2008	Bachelor's degree	69	21	5	3	1	1	0	91	4	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	21	5	2	2	2	0	92	3	61

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	12	6	11	0	0	83	11	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	27	3	3	0	0	94	3	28
2017	University certificate or diploma below the bachelor's level	47	45	8	0	0	0	92	0	10
2017	Bachelor's degree	61	24	9	5	1	0	85	6	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	17	6	10	5	1	79	15	116
2014	Secondary or high school graduation certificate or equivalent or less	59	33	4	0	4	0	92	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	20	5	5	0	0	90	5	36
2014	University certificate or diploma below the bachelor's level	64	15	0	21	0	0	79	21	14
2014	Bachelor's degree	57	27	3	10	3	0	84	13	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	20	5	10	6	0	79	16	102
2011	Secondary or high school graduation certificate or equivalent or less	82	0	7	11	0	0	82	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	21	4	0	0	0	96	0	23
2011	University certificate or diploma below the bachelor's level	58	25	8	8	0	0	83	8	12
2011	Bachelor's degree	70	13	6	9	1	1	83	11	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	14	7	15	4	0	74	19	94
2008	Secondary or high school graduation certificate or equivalent or less	71	21	0	7	0	0	93	7	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	35	0	5	5	0	90	10	20
2008	Bachelor's degree	59	25	4	9	4	0	84	13	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	23	0	15	3	0	82	18	61

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	26	10	5	12	0	73	17	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	40	3	6	8	0	82	14	28
2017	University certificate or diploma below the bachelor's level	59	25	8	8	0	0	84	8	10
2017	Bachelor's degree	50	30	7	8	5	0	80	13	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	31	6	15	3	0	77	17	116
2014	Secondary or high school graduation certificate or equivalent or less	59	29	0	0	12	0	88	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	19	7	8	3	0	82	10	35
2014	University certificate or diploma below the bachelor's level	57	22	0	14	7	0	79	21	14
2014	Bachelor's degree	54	30	5	9	2	1	85	10	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	27	11	4	3	0	82	7	102
2011	Secondary or high school graduation certificate or equivalent or less	50	29	11	0	11	0	79	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	30	0	4	0	0	96	4	23
2011	University certificate or diploma below the bachelor's level	50	33	8	8	0	0	83	8	12
2011	Bachelor's degree	52	30	9	7	1	0	83	9	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	37	5	9	1	0	85	10	94

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	25	14	23	5	0	0	57	29	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	16	22	9	8	0	0	61	18	28
2017	University certificate or diploma below the bachelor's level	34	41	18	7	0	0	0	75	7	10
2017	Bachelor's degree	39	34	11	10	5	0	1	73	16	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	40	12	16	6	0	2	65	23	116
2014	Secondary or high school graduation certificate or equivalent or less	46	34	12	4	4	0	0	79	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	35	13	7	0	5	0	79	8	36
2014	University certificate or diploma below the bachelor's level	35	43	7	7	0	0	9	85	8	14
2014	Bachelor's degree	37	39	12	8	3	0	1	77	11	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	46	9	8	3	0	0	80	11	102
2011	Secondary or high school graduation certificate or equivalent or less	50	29	11	0	11	0	0	78	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	48	9	4	0	0	4	87	4	23
2011	University certificate or diploma below the bachelor's level	33	33	8	17	0	0	8	73	18	12
2011	Bachelor's degree	37	42	14	5	0	1	1	81	5	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	47	15	9	3	0	1	73	12	94
2008	Secondary or high school graduation certificate or equivalent or less	48	24	21	0	7	0	0	72	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	55	5	5	0	0	0	90	5	20
2008	Bachelor's degree	33	34	13	13	5	0	4	69	18	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	48	11	13	7	2	3	67	21	61

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	43	6	18	7	68	26	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	52	10	0	3	87	3	28
2017	University certificate or diploma below the bachelor's level	35	51	14	0	0	86	0	10
2017	Bachelor's degree	35	47	8	7	3	81	10	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	8	8	4	80	12	116
2014	Secondary or high school graduation certificate or equivalent or less	49	17	14	8	12	66	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	41	22	5	2	70	7	36
2014	University certificate or diploma below the bachelor's level	36	34	22	7	0	71	7	14
2014	Bachelor's degree	32	46	13	3	6	78	9	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	37	12	9	6	73	15	102
2011	Secondary or high school graduation certificate or equivalent or less	42	32	8	11	7	74	18	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	35	22	0	9	69	9	23
2011	University certificate or diploma below the bachelor's level	25	42	17	17	0	67	17	12
2011	Bachelor's degree	37	45	8	5	4	82	9	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	54	5	16	3	76	19	94
2008	Secondary or high school graduation certificate or equivalent or less	31	48	10	10	0	79	10	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	40	20	20	0	60	20	20
2008	Bachelor's degree	31	38	19	8	5	69	13	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	39	10	11	5	74	16	61

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	36	12	6	7	0	75	13	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	38	6	11	0	0	82	11	28
2017	University certificate or diploma below the bachelor's level	68	32	0	0	0	0	100	0	10
2017	Bachelor's degree	42	44	4	7	2	0	87	10	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	35	6	9	3	0	83	11	115
2014	Secondary or high school graduation certificate or equivalent or less	53	21	9	4	12	0	74	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	38	7	10	2	0	80	12	36
2014	University certificate or diploma below the bachelor's level	50	41	9	0	0	0	91	0	14
2014	Bachelor's degree	41	42	7	7	3	0	84	10	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	41	6	10	3	0	81	13	101
2011	Secondary or high school graduation certificate or equivalent or less	53	29	7	7	4	0	82	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	44	13	0	9	0	78	9	23
2011	University certificate or diploma below the bachelor's level	42	42	0	8	0	8	91	9	12
2011	Bachelor's degree	34	42	15	4	4	1	77	8	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	49	6	7	6	0	80	13	94
2008	Secondary or high school graduation certificate or equivalent or less	48	38	10	3	0	0	86	3	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	45	5	10	0	0	85	10	20
2008	Bachelor's degree	26	54	9	5	6	0	80	11	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	43	8	3	5	0	84	8	61

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	20	6	5	6	0	0	83	11	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	28	13	0	0	0	0	87	0	28
2017	University certificate or diploma below the bachelor's level	68	17	8	0	0	0	7	92	0	10
2017	Bachelor's degree	49	36	8	7	0	0	1	85	7	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	37	7	5	1	0	0	87	6	115
2014	Secondary or high school graduation certificate or equivalent or less	50	30	12	4	4	0	0	79	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	33	5	2	0	0	0	93	2	36
2014	University certificate or diploma below the bachelor's level	57	29	14	0	0	0	0	86	0	14
2014	Bachelor's degree	49	40	4	5	2	0	0	89	7	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	25	7	6	1	1	1	86	7	102

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	29	6	13	3	0	79	15	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	30	9	8	8	0	74	17	28
2017	University certificate or diploma below the bachelor's level	47	21	10	7	15	0	68	22	10
2017	Bachelor's degree	41	34	7	12	5	1	75	17	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	12	16	4	0	68	20	116
2014	Secondary or high school graduation certificate or equivalent or less	46	33	4	4	12	0	79	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	18	15	6	0	0	79	6	35
2014	University certificate or diploma below the bachelor's level	43	43	14	0	0	0	86	0	14
2014	Bachelor's degree	33	41	9	13	3	1	75	16	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	30	5	12	9	1	74	21	102
2011	Secondary or high school graduation certificate or equivalent or less	39	25	22	4	11	0	64	14	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	44	9	0	0	0	91	0	23
2011	University certificate or diploma below the bachelor's level	67	25	0	8	0	0	92	8	12
2011	Bachelor's degree	53	34	4	6	1	1	88	8	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38	10	11	3	0	76	14	94

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	22	12	6	18	0	20	55	31	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	17	10	15	15	0	3	59	31	27
2017	University certificate or diploma below the bachelor's level	61	10	0	0	28	0	0	72	28	10
2017	Bachelor's degree	23	24	12	18	12	4	9	53	34	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	15	19	5	1	11	57	27	116
2014	Secondary or high school graduation certificate or equivalent or less	38	20	8	8	13	0	12	66	24	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	28	7	5	5	2	3	82	11	36
2014	University certificate or diploma below the bachelor's level	28	45	0	7	21	0	0	72	28	14
2014	Bachelor's degree	28	22	10	14	7	2	17	61	26	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	17	13	18	15	2	16	45	39	102
2011	Secondary or high school graduation certificate or equivalent or less	39	32	14	0	11	0	4	74	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	18	9	4	4	0	18	79	10	23
2011	University certificate or diploma below the bachelor's level	58	17	8	8	0	0	8	82	9	12
2011	Bachelor's degree	36	24	9	14	7	0	9	66	23	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	21	12	15	9	4	20	53	32	94
2008	Secondary or high school graduation certificate or equivalent or less	55	21	10	3	3	0	7	81	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	25	5	10	20	0	0	65	30	20
2008	Bachelor's degree	21	23	14	15	11	3	14	52	31	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	22	13	15	17	7	10	46	38	60

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	30	14	11	10	0	64	22	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	47	6	8	6	0	79	14	28
2017	University certificate or diploma below the bachelor's level	42	43	8	7	0	0	85	7	10
2017	Bachelor's degree	36	44	13	4	3	0	81	7	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	8	8	7	0	78	15	117
2014	Secondary or high school graduation certificate or equivalent or less	49	17	9	8	17	0	66	25	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	51	15	7	0	0	78	7	36
2014	University certificate or diploma below the bachelor's level	43	41	15	0	0	0	85	0	14
2014	Bachelor's degree	27	50	11	7	6	0	76	13	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	45	8	7	8	0	77	15	102
2011	Secondary or high school graduation certificate or equivalent or less	32	39	15	4	8	4	73	12	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	26	18	4	9	0	69	13	23
2011	University certificate or diploma below the bachelor's level	17	33	33	8	0	8	55	9	12
2011	Bachelor's degree	35	44	12	6	3	0	79	10	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	48	7	10	5	0	77	15	94
2008	Secondary or high school graduation certificate or equivalent or less	31	45	14	10	0	0	76	10	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	30	20	20	0	0	60	20	20
2008	Bachelor's degree	20	51	5	14	10	0	71	24	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	46	13	5	10	0	72	15	61

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	19	14	9	16	0	0	61	25	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	32	17	9	3	0	3	70	13	28
2017	University certificate or diploma below the bachelor's level	55	13	17	7	8	0	0	68	15	10
2017	Bachelor's degree	24	42	13	14	7	0	1	67	21	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	14	12	12	0	0	61	24	117
2014	Secondary or high school graduation certificate or equivalent or less	33	25	8	18	17	0	0	57	34	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	47	12	5	0	0	0	82	5	35
2014	University certificate or diploma below the bachelor's level	29	36	21	14	0	0	0	65	14	14
2014	Bachelor's degree	31	37	16	7	8	1	0	68	15	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	43	15	5	5	0	0	75	10	102
2011	Secondary or high school graduation certificate or equivalent or less	50	21	18	4	8	0	0	71	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	26	21	9	13	0	0	56	23	23
2011	University certificate or diploma below the bachelor's level	25	50	8	8	8	0	0	75	17	12
2011	Bachelor's degree	36	37	13	12	2	1	0	73	14	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	16	15	5	0	0	64	20	94

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	31	3	28	6	63	34	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	23	3	6	68	9	28
2017	University certificate or diploma below the bachelor's level	47	22	25	7	0	68	7	10
2017	Bachelor's degree	24	44	16	14	3	68	17	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	42	10	19	9	62	28	117

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	22	9	16	6	0	0	69	22	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	22	3	3	0	9	69	7	27
2017	University certificate or diploma below the bachelor's level	60	32	8	0	0	0	0	92	0	10
2017	Bachelor's degree	44	45	7	2	1	0	0	90	3	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	39	2	6	1	0	0	91	7	117
2014	Secondary or high school graduation certificate or equivalent or less	41	38	8	4	8	0	0	79	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	33	17	0	0	2	0	82	0	36
2014	University certificate or diploma below the bachelor's level	71	22	7	0	0	0	0	93	0	14
2014	Bachelor's degree	47	42	7	2	2	0	0	89	4	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	14	4	1	0	0	81	5	102
2011	Secondary or high school graduation certificate or equivalent or less	42	43	11	0	4	0	0	85	4	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	44	13	0	5	0	0	82	5	23
2011	University certificate or diploma below the bachelor's level	42	33	0	0	25	0	0	75	25	12
2011	Bachelor's degree	48	43	4	3	1	1	0	92	4	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	37	7	4	2	2	0	86	6	94
2008	Secondary or high school graduation certificate or equivalent or less	41	41	10	3	3	0	0	83	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	20	25	15	0	0	0	60	15	20
2008	Bachelor's degree	41	40	5	6	8	0	0	81	14	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	23	8	7	8	0	0	77	15	61

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	16	17	6	16	61	22	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	36	13	10	11	66	21	28
2017	University certificate or diploma below the bachelor's level	35	33	10	0	22	68	22	10
2017	Bachelor's degree	29	48	9	10	4	77	14	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	39	14	9	11	67	20	116

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	33	9	3	7	81	10	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	48	9	0	0	91	0	28
2017	University certificate or diploma below the bachelor's level	83	17	0	0	0	100	0	10
2017	Bachelor's degree	49	40	7	4	0	89	4	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	42	6	5	3	86	8	117
2014	Secondary or high school graduation certificate or equivalent or less	71	12	4	8	4	83	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	36	12	0	2	85	2	36
2014	University certificate or diploma below the bachelor's level	78	14	9	0	0	91	0	14
2014	Bachelor's degree	58	29	12	2	0	87	2	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	34	8	2	4	86	6	102
2011	Secondary or high school graduation certificate or equivalent or less	78	18	0	0	4	96	4	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	40	4	4	4	87	9	23
2011	University certificate or diploma below the bachelor's level	42	33	25	0	0	75	0	12
2011	Bachelor's degree	50	43	5	1	0	93	1	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	36	7	3	3	87	6	94

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	14	14	9	13	0	0	64	22	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	44	15	11	0	0	0	73	11	28
2017	University certificate or diploma below the bachelor's level	40	42	18	0	0	0	0	82	0	10
2017	Bachelor's degree	37	43	8	7	4	1	0	81	11	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	40	13	10	4	0	0	73	15	117
2014	Secondary or high school graduation certificate or equivalent or less	45	30	8	9	8	0	0	75	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	28	15	0	5	0	0	80	5	36
2014	University certificate or diploma below the bachelor's level	28	58	0	14	0	0	0	86	14	14
2014	Bachelor's degree	28	47	10	11	3	2	0	77	13	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	44	14	9	5	1	0	72	14	102
2011	Secondary or high school graduation certificate or equivalent or less	35	39	11	4	11	0	0	75	15	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	27	13	4	4	0	4	78	9	23
2011	University certificate or diploma below the bachelor's level	33	58	8	0	0	0	0	92	0	12
2011	Bachelor's degree	42	40	9	7	2	0	0	81	9	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	42	10	9	6	0	0	74	15	94

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	20	9	12	16	0	64	28	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	49	12	6	0	0	82	6	28
2017	University certificate or diploma below the bachelor's level	34	41	10	7	8	0	75	15	10
2017	Bachelor's degree	40	39	14	5	2	0	78	8	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	12	12	8	0	69	20	117
2014	Secondary or high school graduation certificate or equivalent or less	54	17	17	4	8	0	70	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	33	10	2	2	0	85	5	36
2014	University certificate or diploma below the bachelor's level	41	45	7	7	0	0	86	7	14
2014	Bachelor's degree	32	45	10	12	2	0	77	13	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	41	13	7	9	1	71	16	102

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	22	11	6	13	0	0	70	19	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	49	6	3	3	0	0	87	6	28
2017	University certificate or diploma below the bachelor's level	45	40	0	7	8	0	0	85	15	10
2017	Bachelor's degree	38	38	11	10	2	0	0	76	13	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	34	17	11	8	0	0	64	20	117
2014	Secondary or high school graduation certificate or equivalent or less	54	17	17	4	8	0	0	71	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	41	7	2	0	0	0	90	2	36
2014	University certificate or diploma below the bachelor's level	43	43	7	7	0	0	0	86	7	14
2014	Bachelor's degree	38	44	10	6	1	1	0	83	7	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	43	15	5	5	0	0	75	10	101
2011	Secondary or high school graduation certificate or equivalent or less	50	28	7	4	8	4	0	81	12	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	35	13	0	0	0	0	87	0	23
2011	University certificate or diploma below the bachelor's level	33	50	0	8	8	0	0	83	17	12
2011	Bachelor's degree	45	40	11	3	0	0	0	85	3	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	13	5	7	1	1	75	13	94

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	29	9	18	7	0	0	66	25	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	49	12	0	6	0	0	82	6	27
2017	University certificate or diploma below the bachelor's level	61	14	25	0	0	0	0	75	0	10
2017	Bachelor's degree	38	39	12	9	1	1	0	78	11	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	44	13	6	5	0	0	76	11	117
2014	Secondary or high school graduation certificate or equivalent or less	58	17	9	12	4	0	0	75	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	33	20	2	2	0	0	75	5	36
2014	University certificate or diploma below the bachelor's level	64	36	0	0	0	0	0	100	0	14
2014	Bachelor's degree	32	50	11	6	2	0	0	82	7	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40	13	3	7	0	0	77	10	102
2011	Secondary or high school graduation certificate or equivalent or less	46	39	4	0	8	0	4	88	8	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	44	9	0	4	0	0	87	4	23
2011	University certificate or diploma below the bachelor's level	25	58	8	0	0	8	0	91	0	12
2011	Bachelor's degree	47	36	11	4	1	0	0	83	5	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	46	7	8	2	0	0	82	10	94
2008	Secondary or high school graduation certificate or equivalent or less	48	34	10	7	0	0	0	83	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	20	10	0	0	0	70	10	20
2008	Bachelor's degree	28	49	9	9	6	0	0	76	15	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38	13	3	10	0	0	74	13	61

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	21	23	3	8	0	0	66	11	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	30	13	6	6	0	0	74	13	28
2017	University certificate or diploma below the bachelor's level	27	44	21	7	0	0	0	72	7	10
2017	Bachelor's degree	25	40	21	11	4	0	0	65	14	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	24	9	11	1	0	56	20	117
2014	Secondary or high school graduation certificate or equivalent or less	24	47	12	4	12	0	0	71	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	26	15	8	0	0	0	78	8	36
2014	University certificate or diploma below the bachelor's level	45	28	14	14	0	0	0	72	14	14
2014	Bachelor's degree	39	29	19	7	5	0	0	68	13	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	28	14	14	9	0	1	63	23	102
2011	Secondary or high school graduation certificate or equivalent or less	32	43	21	4	0	0	0	75	4	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	38	9	5	0	0	0	87	5	23
2011	University certificate or diploma below the bachelor's level	42	25	25	8	0	0	0	67	8	12
2011	Bachelor's degree	38	39	13	7	2	1	0	78	9	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	41	21	7	7	0	0	65	14	93
2008	Secondary or high school graduation certificate or equivalent or less	38	41	10	7	3	0	0	79	10	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	25	20	0	0	0	0	80	0	20
2008	Bachelor's degree	33	41	13	8	5	0	1	75	13	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38	15	18	7	0	0	61	25	61

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	24	34	9	11	0	13	22	39	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	41	40	9	6	0	0	15	45	28
2017	University certificate or diploma below the bachelor's level	14	17	41	27	0	0	0	27	32	10
2017	Bachelor's degree	14	23	38	17	4	1	3	22	39	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	20	35	19	5	2	3	25	39	117
2014	Secondary or high school graduation certificate or equivalent or less	21	17	30	17	12	0	5	30	39	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	12	48	17	15	5	0	34	16	36
2014	University certificate or diploma below the bachelor's level	21	14	43	15	7	0	0	22	34	14
2014	Bachelor's degree	14	18	46	16	5	0	1	21	32	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	25	34	22	7	2	1	30	35	102
2011	Secondary or high school graduation certificate or equivalent or less	11	23	39	11	15	0	0	27	34	26
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	21	39	17	14	0	0	31	30	23
2011	University certificate or diploma below the bachelor's level	0	42	33	17	8	0	0	25	42	12
2011	Bachelor's degree	5	18	48	20	8	0	1	28	23	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	21	39	19	7	1	2	27	32	94
2008	Secondary or high school graduation certificate or equivalent or less	17	17	52	10	3	0	0	14	34	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	20	35	15	5	0	5	21	42	20
2008	Bachelor's degree	16	24	34	16	5	0	5	22	42	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	26	38	15	3	2	3	19	41	61

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	9	15	34	14	15	3	10	34	28	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	29	29	13	19	3	0	33	37	28
2017	University certificate or diploma below the bachelor's level	31	7	15	27	19	0	0	47	39	10
2017	Bachelor's degree	11	31	25	17	8	3	4	27	46	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	31	13	10	1	4	24	43	117
2014	Secondary or high school graduation certificate or equivalent or less	12	12	29	17	25	0	5	44	26	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	10	25	35	20	7	0	60	13	36
2014	University certificate or diploma below the bachelor's level	7	14	52	7	14	0	7	22	22	14
2014	Bachelor's degree	7	20	36	21	14	0	2	35	28	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	15	34	24	12	3	3	38	26	102
2011	Secondary or high school graduation certificate or equivalent or less	8	15	33	15	26	4	0	42	23	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	21	18	30	26	5	0	59	22	23
2011	University certificate or diploma below the bachelor's level	0	25	25	17	17	0	17	40	30	12
2011	Bachelor's degree	1	9	28	32	20	4	5	57	12	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	14	31	29	15	4	0	45	22	94
2008	Secondary or high school graduation certificate or equivalent or less	3	17	45	21	14	0	0	34	21	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	15	25	20	25	0	0	45	30	20
2008	Bachelor's degree	10	21	34	16	15	1	3	32	32	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	36	16	21	11	2	3	34	48	61

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	28	28	12	13	0	8	26	43	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	16	22	13	3	0	37	47	28
2017	University certificate or diploma below the bachelor's level	8	31	27	34	0	0	0	34	38	10
2017	Bachelor's degree	9	26	39	15	6	0	6	22	37	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	15	32	27	7	0	2	35	32	117
2014	Secondary or high school graduation certificate or equivalent or less	21	17	37	17	8	0	0	24	38	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	23	44	8	10	5	0	19	35	36
2014	University certificate or diploma below the bachelor's level	7	43	29	7	7	0	7	15	54	14
2014	Bachelor's degree	17	32	33	7	8	1	1	16	50	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30	27	19	6	0	1	25	48	102
2011	Secondary or high school graduation certificate or equivalent or less	22	11	26	15	22	4	0	38	34	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	26	30	30	5	5	0	37	31	23
2011	University certificate or diploma below the bachelor's level	8	25	42	25	0	0	0	25	33	12
2011	Bachelor's degree	8	14	35	25	12	1	4	39	23	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	24	27	30	8	1	1	39	33	94
2008	Secondary or high school graduation certificate or equivalent or less	14	14	41	17	3	0	10	23	31	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	20	25	20	10	0	0	30	45	20
2008	Bachelor's degree	10	16	41	18	6	4	5	26	29	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	16	28	21	11	2	3	34	36	61

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	17	12	20	31	0	8	56	32	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	21	29	29	18	0	0	47	24	28
2017	University certificate or diploma below the bachelor's level	6	39	27	8	19	0	0	27	45	10
2017	Bachelor's degree	7	35	27	19	7	0	5	27	45	128
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	22	36	14	6	0	2	20	43	114
2014	Secondary or high school graduation certificate or equivalent or less	17	4	41	30	8	0	0	38	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	16	35	24	16	5	2	43	20	36
2014	University certificate or diploma below the bachelor's level	7	28	28	31	7	0	0	38	34	14
2014	Bachelor's degree	12	24	36	21	6	0	1	28	36	121
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	35	23	9	1	2	32	31	101
2011	Secondary or high school graduation certificate or equivalent or less	15	15	30	15	26	0	0	40	30	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	4	43	34	9	5	0	46	9	23
2011	University certificate or diploma below the bachelor's level	0	25	33	25	17	0	0	42	25	12
2011	Bachelor's degree	1	11	51	26	7	1	2	34	13	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	13	41	26	10	1	1	36	22	94
2008	Secondary or high school graduation certificate or equivalent or less	3	24	38	28	3	3	0	32	29	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	15	35	25	15	0	0	40	25	20
2008	Bachelor's degree	10	21	29	24	13	0	4	38	32	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	26	41	23	2	2	2	25	32	61

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	28	11	22	24	0	3	47	41	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	19	34	13	19	0	0	32	34	28
2017	University certificate or diploma below the bachelor's level	14	18	53	8	0	0	6	8	34	10
2017	Bachelor's degree	18	29	25	16	5	2	6	23	50	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	15	28	18	4	2	7	24	46	116
2014	Secondary or high school graduation certificate or equivalent or less	17	30	25	0	25	4	0	26	48	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	20	28	25	15	5	0	42	29	36
2014	University certificate or diploma below the bachelor's level	21	14	45	7	7	0	7	15	37	14
2014	Bachelor's degree	16	24	31	20	9	0	1	29	41	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	21	25	27	9	2	4	38	35	102
2011	Secondary or high school graduation certificate or equivalent or less	25	14	25	22	14	0	0	36	39	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	13	26	30	9	5	0	41	31	23
2011	University certificate or diploma below the bachelor's level	8	25	17	42	0	8	0	45	36	12
2011	Bachelor's degree	4	15	39	22	16	1	4	40	20	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	19	31	28	11	3	3	42	25	94
2008	Secondary or high school graduation certificate or equivalent or less	10	24	28	24	14	0	0	38	34	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	15	35	20	15	5	0	37	26	20
2008	Bachelor's degree	15	20	27	19	13	1	5	34	38	79
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	20	34	21	7	3	5	30	32	61

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	44	12	13	11	0	3	25	63	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	21	27	16	9	0	7	27	44	28
2017	University certificate or diploma below the bachelor's level	39	53	8	0	0	0	0	0	92	10
2017	Bachelor's degree	29	27	22	8	7	2	5	17	59	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	24	23	10	5	3	4	16	60	117
2014	Secondary or high school graduation certificate or equivalent or less	25	8	29	12	16	0	9	31	37	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	7	20	28	27	10	2	63	14	36
2014	University certificate or diploma below the bachelor's level	7	9	50	14	14	0	7	30	17	14
2014	Bachelor's degree	6	26	32	22	11	1	2	34	32	122
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	18	28	27	12	3	6	43	27	102
2011	Secondary or high school graduation certificate or equivalent or less	12	33	7	23	22	0	4	46	46	27
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	17	26	18	27	0	4	46	27	23
2011	University certificate or diploma below the bachelor's level	0	8	17	50	8	8	8	70	10	12
2011	Bachelor's degree	5	14	27	30	18	2	5	51	20	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	13	32	29	13	4	3	45	20	94
2008	Secondary or high school graduation certificate or equivalent or less	14	31	31	14	10	0	0	24	45	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	35	15	20	0	0	10	22	61	20
2008	Bachelor's degree	19	30	21	20	5	1	4	26	51	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	28	28	20	5	2	3	26	45	61

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	28	22	27	6	3	0	33	44	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	7	54	23	10	0	3	34	10	27
2017	University certificate or diploma below the bachelor's level	34	23	8	34	0	0	0	34	58	10
2017	Bachelor's degree	7	23	39	17	6	2	7	24	33	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	21	33	17	4	3	3	23	42	117
2014	Secondary or high school graduation certificate or equivalent or less	12	21	33	17	12	0	4	30	35	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	13	40	23	10	7	0	35	22	36
2014	University certificate or diploma below the bachelor's level	14	21	14	36	7	9	0	47	38	14
2014	Bachelor's degree	16	21	39	13	10	1	0	23	37	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	18	36	19	7	1	2	26	36	102

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	78	22	0	0	0	0	0	100	0	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	19	6	8	0	0	0	86	8	28
2017	University certificate or diploma below the bachelor's level	77	15	8	0	0	0	0	92	0	10
2017	Bachelor's degree	73	21	4	2	1	0	0	94	3	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	17	4	6	2	0	0	87	9	117
2014	Secondary or high school graduation certificate or equivalent or less	71	12	8	4	4	0	0	83	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	15	5	3	0	0	0	92	3	36
2014	University certificate or diploma below the bachelor's level	78	15	0	7	0	0	0	93	7	14
2014	Bachelor's degree	71	22	2	5	0	0	0	94	5	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	19	3	6	2	0	0	89	8	102
2011	Secondary or high school graduation certificate or equivalent or less	72	25	4	0	0	0	0	96	0	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	83	13	0	4	0	0	0	96	4	23
2011	University certificate or diploma below the bachelor's level	83	17	0	0	0	0	0	100	0	12
2011	Bachelor's degree	70	21	3	4	1	1	0	92	5	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	20	7	4	2	0	0	86	6	94
2008	Secondary or high school graduation certificate or equivalent or less	79	17	3	0	0	0	0	97	0	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	25	5	0	0	0	0	95	0	20
2008	Bachelor's degree	66	24	1	6	0	1	1	92	6	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	18	3	7	3	2	0	87	10	61

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	27	6	3	14	0	3	75	18	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	22	10	9	8	7	8	68	21	28
2017	University certificate or diploma below the bachelor's level	53	14	0	8	14	10	0	75	25	10
2017	Bachelor's degree	28	22	21	11	2	8	8	60	16	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	29	14	8	7	7	8	66	18	117
2014	Secondary or high school graduation certificate or equivalent or less	37	26	17	8	8	0	4	65	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	26	15	5	5	2	2	74	10	36
2014	University certificate or diploma below the bachelor's level	41	14	7	22	0	9	7	65	26	14
2014	Bachelor's degree	33	29	10	15	3	4	6	69	20	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	25	14	6	7	4	6	70	14	102

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	20	3	3	10	0	0	84	13	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	24	10	14	0	0	0	75	14	28
2017	University certificate or diploma below the bachelor's level	60	33	8	0	0	0	0	92	0	10
2017	Bachelor's degree	45	36	8	7	2	2	0	82	9	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	36	9	8	1	1	0	82	9	117
2014	Secondary or high school graduation certificate or equivalent or less	41	34	13	8	4	0	0	75	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	31	12	2	5	0	2	80	8	36
2014	University certificate or diploma below the bachelor's level	50	23	7	14	0	0	7	78	15	14
2014	Bachelor's degree	48	29	9	10	4	0	0	77	14	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	31	8	7	5	1	1	80	12	102

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	34	16	3	5	0	0	76	8	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	25	16	6	11	0	0	67	17	28
2017	University certificate or diploma below the bachelor's level	34	52	7	8	0	0	0	85	8	10
2017	Bachelor's degree	33	45	6	9	4	3	0	81	13	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	40	6	12	5	1	0	77	17	117
2014	Secondary or high school graduation certificate or equivalent or less	21	46	8	13	8	0	4	69	22	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	28	5	7	2	0	2	85	10	36
2014	University certificate or diploma below the bachelor's level	36	50	0	7	0	0	7	93	7	14
2014	Bachelor's degree	35	46	9	7	1	0	3	82	8	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	9	5	3	2	1	82	8	102
2011	Secondary or high school graduation certificate or equivalent or less	39	29	14	7	8	0	4	70	15	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	30	17	4	9	5	0	69	13	23
2011	University certificate or diploma below the bachelor's level	25	50	0	17	8	0	0	75	25	12
2011	Bachelor's degree	39	41	9	6	3	1	0	81	9	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	45	8	7	12	1	1	72	20	94
2008	Secondary or high school graduation certificate or equivalent or less	41	24	14	14	3	3	0	68	18	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	45	0	10	5	5	0	84	16	20
2008	Bachelor's degree	33	44	5	13	3	4	0	79	16	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	31	11	13	2	2	0	73	15	61

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	25	10	11	3	3	0	75	14	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	46	3	0	3	6	0	93	3	28
2017	University certificate or diploma below the bachelor's level	45	23	10	0	22	0	0	68	22	10
2017	Bachelor's degree	31	35	10	9	2	14	0	76	13	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	34	10	9	6	10	2	72	17	116
2014	Secondary or high school graduation certificate or equivalent or less	41	21	5	17	12	0	4	64	31	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	27	15	5	5	3	2	73	11	36
2014	University certificate or diploma below the bachelor's level	50	7	21	7	0	9	7	67	8	14
2014	Bachelor's degree	34	26	14	10	8	6	2	66	19	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	25	14	8	5	8	1	71	14	102
2011	Secondary or high school graduation certificate or equivalent or less	54	18	7	4	11	4	4	77	16	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	21	17	5	9	13	0	65	15	23
2011	University certificate or diploma below the bachelor's level	17	50	0	25	0	8	0	73	27	12
2011	Bachelor's degree	35	35	12	8	5	7	0	74	13	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	25	14	10	12	7	1	60	25	94
2008	Secondary or high school graduation certificate or equivalent or less	34	31	14	7	3	10	0	73	12	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	40	15	5	5	10	0	72	11	20
2008	Bachelor's degree	36	33	9	9	5	9	0	75	15	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	28	15	8	2	5	0	74	10	61

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	34	22	6	0	14	2	67	7	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	19	16	11	3	20	11	56	21	28
2017	University certificate or diploma below the bachelor's level	19	36	0	0	15	30	0	79	21	10
2017	Bachelor's degree	13	20	19	15	6	23	3	45	29	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	22	22	10	12	20	3	43	29	117
2014	Secondary or high school graduation certificate or equivalent or less	25	28	17	8	4	18	0	65	15	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	21	20	10	7	15	5	53	22	36
2014	University certificate or diploma below the bachelor's level	21	29	35	0	0	0	15	59	0	14
2014	Bachelor's degree	15	22	20	17	8	15	3	45	31	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	25	19	13	10	13	6	48	28	102

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	31	0	3	10	0	87	13	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	26	12	6	0	0	82	6	28
2017	University certificate or diploma below the bachelor's level	60	15	18	7	0	0	75	7	10
2017	Bachelor's degree	46	39	6	8	1	0	85	8	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	36	4	8	2	0	86	9	117
2014	Secondary or high school graduation certificate or equivalent or less	41	37	13	4	4	0	79	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	39	7	0	2	2	90	3	36
2014	University certificate or diploma below the bachelor's level	55	24	14	7	0	0	79	7	14
2014	Bachelor's degree	52	35	6	7	1	0	87	7	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	29	7	5	3	0	85	8	102

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	22	3	3	16	0	3	78	20	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	44	3	6	11	0	0	79	18	28
2017	University certificate or diploma below the bachelor's level	69	21	10	0	0	0	0	90	0	10
2017	Bachelor's degree	39	41	6	8	4	2	0	81	13	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	35	15	9	7	0	0	69	16	117
2014	Secondary or high school graduation certificate or equivalent or less	37	25	17	13	8	0	0	62	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	33	12	7	0	2	0	80	8	36
2014	University certificate or diploma below the bachelor's level	50	29	21	0	0	0	0	79	0	14
2014	Bachelor's degree	40	39	14	5	2	0	0	78	8	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	5	7	4	3	1	84	11	102
2011	Secondary or high school graduation certificate or equivalent or less	46	39	4	4	8	0	0	85	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	17	18	13	9	5	0	58	23	23
2011	University certificate or diploma below the bachelor's level	42	42	0	17	0	0	0	83	17	12
2011	Bachelor's degree	40	35	9	9	5	1	1	76	15	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	39	13	10	9	0	0	68	20	94
2008	Secondary or high school graduation certificate or equivalent or less	59	21	14	3	3	0	0	79	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	40	10	0	5	0	0	85	5	20
2008	Bachelor's degree	35	34	14	8	9	1	0	70	16	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	3	15	7	2	0	75	22	61

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	14	6	5	13	0	3	75	19	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	10	6	9	8	0	0	76	18	28
2017	University certificate or diploma below the bachelor's level	69	14	10	7	0	0	0	83	7	10
2017	Bachelor's degree	50	30	10	3	2	5	0	84	5	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	14	6	3	1	0	76	9	117
2014	Secondary or high school graduation certificate or equivalent or less	37	21	17	8	17	0	0	58	25	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	20	20	0	0	2	0	80	0	36
2014	University certificate or diploma below the bachelor's level	43	43	7	7	0	0	0	86	7	14
2014	Bachelor's degree	52	31	9	2	4	2	1	84	6	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	20	6	5	4	6	1	84	10	102
2011	Secondary or high school graduation certificate or equivalent or less	43	25	11	7	8	4	4	73	16	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	9	18	17	4	5	0	59	22	23
2011	University certificate or diploma below the bachelor's level	50	33	8	8	0	0	0	83	8	12
2011	Bachelor's degree	44	34	9	3	8	1	0	79	12	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	26	13	9	8	0	0	70	18	94
2008	Secondary or high school graduation certificate or equivalent or less	48	24	17	3	3	3	0	75	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	20	10	5	5	5	0	79	11	20
2008	Bachelor's degree	38	28	8	11	10	6	0	69	23	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30	8	10	3	3	0	78	14	61

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	17	3	6	13	0	3	78	20	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	20	14	10	3	0	0	73	13	28
2017	University certificate or diploma below the bachelor's level	83	7	10	0	0	0	0	90	0	10
2017	Bachelor's degree	49	32	7	7	3	1	0	82	11	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	36	10	7	4	0	0	79	11	116
2014	Secondary or high school graduation certificate or equivalent or less	41	25	12	12	8	0	0	67	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	20	12	0	0	0	0	88	0	36
2014	University certificate or diploma below the bachelor's level	36	50	14	0	0	0	0	86	0	14
2014	Bachelor's degree	50	33	9	5	3	0	0	83	9	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	25	7	7	6	4	1	79	13	102
2011	Secondary or high school graduation certificate or equivalent or less	39	32	14	7	8	0	0	71	15	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	18	13	9	13	5	0	63	23	23
2011	University certificate or diploma below the bachelor's level	25	58	0	8	8	0	0	83	17	12
2011	Bachelor's degree	40	35	7	11	6	1	0	76	17	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	6	13	9	1	0	71	23	94
2008	Secondary or high school graduation certificate or equivalent or less	52	31	10	3	0	3	0	86	4	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	25	0	10	5	0	0	85	15	20
2008	Bachelor's degree	45	23	4	15	13	1	0	68	28	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	33	10	8	8	2	0	73	17	61

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	85	3	5	3	0	0	3	91	3	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	91	3	3	3	0	0	0	94	3	28
2017	University certificate or diploma below the bachelor's level	90	10	0	0	0	0	0	100	0	10
2017	Bachelor's degree	81	13	3	1	2	0	0	94	3	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	16	2	2	1	0	1	96	3	117
2014	Secondary or high school graduation certificate or equivalent or less	66	25	8	0	0	0	0	92	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	90	2	7	0	0	0	0	93	0	36
2014	University certificate or diploma below the bachelor's level	91	9	0	0	0	0	0	100	0	14
2014	Bachelor's degree	76	18	3	2	1	0	0	94	2	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	87	7	2	1	2	0	1	95	3	102
2011	Secondary or high school graduation certificate or equivalent or less	79	21	0	0	0	0	0	100	0	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	13	9	0	0	5	0	91	0	23
2011	University certificate or diploma below the bachelor's level	83	17	0	0	0	0	0	100	0	12
2011	Bachelor's degree	82	16	1	1	0	0	1	98	1	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	14	4	1	3	0	1	92	4	94
2008	Secondary or high school graduation certificate or equivalent or less	90	10	0	0	0	0	0	100	0	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	90	5	5	0	0	0	0	95	0	20
2008	Bachelor's degree	84	11	3	0	1	0	1	96	1	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	16	3	8	3	0	0	85	11	61

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	12	7	8	3	0	10	79	13	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	24	3	6	0	0	6	90	7	28
2017	University certificate or diploma below the bachelor's level	69	17	0	14	0	0	0	86	14	10
2017	Bachelor's degree	53	28	7	6	1	2	3	85	8	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	31	12	4	3	4	5	79	8	116
2014	Secondary or high school graduation certificate or equivalent or less	46	38	12	0	4	0	0	83	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	18	10	5	2	2	8	81	8	36
2014	University certificate or diploma below the bachelor's level	79	14	0	0	7	0	0	93	7	14
2014	Bachelor's degree	48	25	10	4	4	5	5	80	9	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	26	13	3	5	8	6	76	9	102
2011	Secondary or high school graduation certificate or equivalent or less	46	18	15	7	11	0	4	66	18	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	18	17	4	5	0	4	73	10	23
2011	University certificate or diploma below the bachelor's level	50	25	0	17	8	0	0	75	25	12
2011	Bachelor's degree	44	30	12	4	3	4	3	80	8	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	31	12	12	9	3	2	65	22	94

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	11	3	5	10	0	3	80	16	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	6	3	18	0	0	0	79	18	28
2017	University certificate or diploma below the bachelor's level	76	6	0	7	0	10	0	92	8	10
2017	Bachelor's degree	53	33	5	4	2	3	0	89	5	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	25	12	3	5	3	0	80	8	117

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	9	5	3	10	0	3	80	14	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	15	3	3	3	3	0	90	6	28
2017	University certificate or diploma below the bachelor's level	83	0	7	0	0	10	0	92	0	10
2017	Bachelor's degree	56	29	6	2	3	3	1	88	5	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	23	13	4	4	2	0	79	8	117

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	12	8	0	14	0	3	78	14	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	13	9	11	3	0	0	76	14	28
2017	University certificate or diploma below the bachelor's level	76	6	17	0	0	0	0	83	0	10
2017	Bachelor's degree	52	27	7	11	2	1	0	80	13	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	26	11	5	8	0	0	76	13	117
2014	Secondary or high school graduation certificate or equivalent or less	58	17	17	4	4	0	0	75	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	29	20	0	2	0	0	78	2	36
2014	University certificate or diploma below the bachelor's level	57	36	7	0	0	0	0	93	0	14
2014	Bachelor's degree	52	29	10	7	3	0	0	80	10	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	29	7	3	7	1	1	83	10	102

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	12	40	7	12	2	9	17	71	20	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	50	12	5	5	5	9	75	11	42
2014	Bachelor's degree	32	29	16	6	3	3	12	71	10	37
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	41	11	13	2	4	6	71	17	46

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	17	33	5	5	3	0	54	11	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	36	9	12	0	3	0	78	13	28
2017	University certificate or diploma below the bachelor's level	34	44	7	0	15	0	0	78	15	10
2017	Bachelor's degree	31	37	15	10	4	3	0	70	14	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	41	13	9	7	3	1	70	16	117
2014	Secondary or high school graduation certificate or equivalent or less	25	33	30	0	12	0	0	58	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	35	18	2	5	5	0	73	8	36
2014	University certificate or diploma below the bachelor's level	15	48	7	7	7	9	7	76	16	14
2014	Bachelor's degree	21	46	12	12	4	5	0	70	17	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33	12	7	4	10	1	74	12	102
2011	Secondary or high school graduation certificate or equivalent or less	22	50	18	11	0	0	0	71	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	40	21	4	4	4	0	69	9	23
2011	University certificate or diploma below the bachelor's level	0	64	0	27	9	0	0	64	36	11
2011	Bachelor's degree	26	35	16	10	8	4	1	64	19	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	35	14	10	10	8	0	63	22	93

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	20	19	20	5	3	0	54	26	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	12	6	0	0	8	80	7	28
2017	University certificate or diploma below the bachelor's level	27	41	10	7	15	0	0	68	22	10
2017	Bachelor's degree	29	29	22	12	6	2	0	60	18	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	37	11	14	13	0	1	62	27	117
2014	Secondary or high school graduation certificate or equivalent or less	17	53	13	4	12	0	0	70	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	37	18	3	3	3	0	77	5	35
2014	University certificate or diploma below the bachelor's level	14	59	7	21	0	0	0	72	21	14
2014	Bachelor's degree	26	35	22	12	4	2	0	61	16	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	37	16	12	8	2	1	64	20	102
2011	Secondary or high school graduation certificate or equivalent or less	29	39	18	11	4	0	0	68	15	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	44	13	9	0	13	0	76	10	23
2011	University certificate or diploma below the bachelor's level	8	50	17	17	8	0	0	58	25	12
2011	Bachelor's degree	30	41	13	9	4	1	1	73	14	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	29	16	11	9	3	0	63	21	94
2008	Secondary or high school graduation certificate or equivalent or less	24	41	14	17	0	3	0	68	18	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	35	15	5	10	5	0	68	16	20
2008	Bachelor's degree	26	35	14	13	9	4	0	64	22	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	34	16	13	5	0	0	66	18	61

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	25	19	14	11	0	0	56	25	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	9	18	6	0	8	64	26	28
2017	University certificate or diploma below the bachelor's level	27	41	10	7	15	0	0	68	22	10
2017	Bachelor's degree	18	34	26	15	4	2	0	54	19	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	31	20	15	12	2	1	52	28	117
2014	Secondary or high school graduation certificate or equivalent or less	8	66	9	8	8	0	0	75	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	36	15	10	0	5	0	74	10	36
2014	University certificate or diploma below the bachelor's level	21	43	15	21	0	0	0	64	21	14
2014	Bachelor's degree	17	39	18	16	6	3	0	58	23	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	41	19	15	9	2	1	57	24	102
2011	Secondary or high school graduation certificate or equivalent or less	25	39	29	0	0	7	0	69	0	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	57	9	4	0	9	0	86	5	23
2011	University certificate or diploma below the bachelor's level	0	58	25	0	8	8	0	64	9	12
2011	Bachelor's degree	27	41	15	11	2	3	0	70	14	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	36	18	8	5	4	0	67	14	94
2008	Secondary or high school graduation certificate or equivalent or less	10	62	14	3	3	7	0	78	7	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	30	5	35	5	0	0	55	40	20
2008	Bachelor's degree	11	40	20	14	9	6	0	55	24	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	38	11	13	10	3	0	64	24	61

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	22	12	20	11	0	0	57	31	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	28	10	17	3	0	0	70	21	28
2017	University certificate or diploma below the bachelor's level	34	27	0	6	22	10	0	68	32	10
2017	Bachelor's degree	26	31	15	15	8	6	0	60	24	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	31	12	16	18	1	1	53	35	117
2014	Secondary or high school graduation certificate or equivalent or less	9	45	29	9	8	0	0	54	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	28	17	12	0	5	0	69	13	36
2014	University certificate or diploma below the bachelor's level	21	29	22	21	7	0	0	50	28	14
2014	Bachelor's degree	19	31	18	17	8	7	0	53	27	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	18	11	10	7	1	58	22	102
2011	Secondary or high school graduation certificate or equivalent or less	32	28	18	7	7	7	0	65	15	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	47	9	0	4	18	0	84	5	23
2011	University certificate or diploma below the bachelor's level	17	33	25	8	8	8	0	55	18	12
2011	Bachelor's degree	26	39	12	11	5	7	0	70	17	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30	19	11	8	3	0	60	20	94
2008	Secondary or high school graduation certificate or equivalent or less	21	41	17	17	0	3	0	64	18	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	20	5	5	10	0	67	11	20
2008	Bachelor's degree	16	38	13	14	13	8	0	58	28	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	41	20	13	8	7	0	56	23	61

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	26	26	6	8	3	0	59	14	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	41	10	21	0	0	0	69	21	28
2017	University certificate or diploma below the bachelor's level	27	34	17	7	15	0	0	61	22	10
2017	Bachelor's degree	22	39	23	11	3	2	0	63	14	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	42	16	13	6	0	1	65	19	117
2014	Secondary or high school graduation certificate or equivalent or less	29	25	21	17	9	0	0	54	25	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	23	22	10	5	5	0	61	16	36
2014	University certificate or diploma below the bachelor's level	21	14	31	21	7	0	7	37	30	14
2014	Bachelor's degree	18	37	14	21	5	4	0	58	27	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	37	18	15	10	2	1	56	25	102
2011	Secondary or high school graduation certificate or equivalent or less	36	32	15	4	7	7	0	73	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	43	13	13	0	4	0	73	14	23
2011	University certificate or diploma below the bachelor's level	17	50	17	0	17	0	0	67	17	12
2011	Bachelor's degree	21	44	13	16	5	1	0	66	20	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33	17	17	11	3	0	54	29	94
2008	Secondary or high school graduation certificate or equivalent or less	24	41	21	7	7	0	0	66	14	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	15	10	30	5	5	0	53	37	20
2008	Bachelor's degree	14	34	16	21	14	1	0	48	35	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	34	8	20	16	0	0	56	36	61

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	41	39	11	6	3	0	0	80	9	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	45	29	0	0	0	0	71	0	28
2017	University certificate or diploma below the bachelor's level	33	53	14	0	0	0	0	86	0	10
2017	Bachelor's degree	30	50	10	7	1	1	0	81	9	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	45	9	11	2	1	1	78	13	116
2014	Secondary or high school graduation certificate or equivalent or less	41	25	21	8	4	0	0	66	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	31	17	2	0	7	0	79	3	36
2014	University certificate or diploma below the bachelor's level	21	43	23	14	0	0	0	64	14	14
2014	Bachelor's degree	33	47	8	9	1	2	0	82	10	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	46	16	9	7	0	1	68	16	102
2011	Secondary or high school graduation certificate or equivalent or less	43	39	11	0	4	4	0	85	4	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	41	4	5	0	9	0	90	6	22
2011	University certificate or diploma below the bachelor's level	42	33	8	0	8	8	0	82	9	12
2011	Bachelor's degree	36	44	11	7	1	2	0	81	8	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	53	8	7	3	4	0	81	11	94

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	25	12	3	0	3	0	85	3	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	25	6	8	0	3	0	85	9	28
2017	University certificate or diploma below the bachelor's level	28	72	0	0	0	0	0	100	0	10
2017	Bachelor's degree	51	33	9	1	1	5	0	89	2	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	43	7	1	0	3	1	92	1	117
2014	Secondary or high school graduation certificate or equivalent or less	30	50	12	0	8	0	0	79	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	15	2	3	2	0	79	5	36
2014	University certificate or diploma below the bachelor's level	41	52	0	7	0	0	0	93	7	14
2014	Bachelor's degree	45	36	11	2	1	5	0	85	3	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	36	8	4	2	0	1	86	6	102
2011	Secondary or high school graduation certificate or equivalent or less	39	43	7	4	0	7	0	89	4	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	31	14	0	0	0	0	86	0	22
2011	University certificate or diploma below the bachelor's level	33	25	8	8	8	17	0	70	20	12
2011	Bachelor's degree	45	41	7	3	1	3	1	89	3	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	41	4	3	3	3	0	89	6	94

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	30	12	19	3	0	3	66	22	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	28	12	6	11	6	0	68	19	28
2017	University certificate or diploma below the bachelor's level	75	10	0	7	0	7	0	92	8	10
2017	Bachelor's degree	29	35	10	16	6	2	2	66	23	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	34	12	14	8	3	3	64	23	117
2014	Secondary or high school graduation certificate or equivalent or less	41	30	17	0	12	0	0	71	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	43	15	2	5	5	0	77	8	36
2014	University certificate or diploma below the bachelor's level	41	45	0	7	7	0	0	86	14	14
2014	Bachelor's degree	43	33	6	9	4	4	1	80	14	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	40	12	4	6	3	2	77	10	102
2011	Secondary or high school graduation certificate or equivalent or less	39	18	7	18	15	4	0	59	34	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	13	10	0	9	4	74	11	22
2011	University certificate or diploma below the bachelor's level	42	33	0	8	8	8	0	82	18	12
2011	Bachelor's degree	39	31	14	7	1	5	3	76	9	146
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	2	12	10	6	2	74	24	94
2008	Secondary or high school graduation certificate or equivalent or less	41	24	17	3	0	14	0	76	4	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	30	10	5	5	0	0	80	10	20
2008	Bachelor's degree	29	31	8	15	8	6	4	67	25	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	27	23	7	7	2	0	63	14	60

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	24	15	19	3	5	0	62	23	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	23	24	6	9	10	9	53	18	27
2017	University certificate or diploma below the bachelor's level	26	16	14	7	0	10	27	66	11	10
2017	Bachelor's degree	16	31	24	15	6	8	1	51	23	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	37	13	20	7	7	0	57	29	117
2014	Secondary or high school graduation certificate or equivalent or less	46	21	25	4	4	0	0	66	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	28	20	13	2	17	0	57	19	36
2014	University certificate or diploma below the bachelor's level	43	22	28	0	7	0	0	65	7	14
2014	Bachelor's degree	34	42	14	5	3	3	0	78	8	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	15	6	5	5	2	73	12	102
2011	Secondary or high school graduation certificate or equivalent or less	14	43	21	14	8	0	0	57	22	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	39	30	0	0	9	4	65	0	23
2011	University certificate or diploma below the bachelor's level	17	67	8	0	8	0	0	83	8	12
2011	Bachelor's degree	31	33	12	15	3	5	1	68	19	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	32	16	14	8	4	2	60	23	94

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	18	18	9	18	6	3	52	29	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	28	3	24	6	13	0	62	35	28
2017	University certificate or diploma below the bachelor's level	45	15	0	0	15	17	8	80	20	10
2017	Bachelor's degree	10	17	19	16	11	19	7	37	36	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	13	23	10	17	14	8	36	35	117
2014	Secondary or high school graduation certificate or equivalent or less	17	25	12	34	8	0	4	43	44	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	20	28	2	20	17	0	40	27	36
2014	University certificate or diploma below the bachelor's level	21	31	7	21	14	7	0	55	37	14
2014	Bachelor's degree	15	21	14	18	12	16	3	45	38	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	18	15	15	14	21	8	39	40	102
2011	Secondary or high school graduation certificate or equivalent or less	15	18	18	14	22	14	0	38	42	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	13	30	4	9	27	4	37	19	23
2011	University certificate or diploma below the bachelor's level	0	33	17	8	17	17	8	44	33	12
2011	Bachelor's degree	10	19	20	15	11	14	11	38	35	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	16	18	12	16	22	8	34	41	94

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	69	31	0	0	0	0	100	0	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	24	13	3	0	0	84	3	28
2017	University certificate or diploma below the bachelor's level	55	45	0	0	0	0	100	0	10
2017	Bachelor's degree	63	25	7	4	0	1	89	4	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	28	9	1	3	1	88	3	117
2014	Secondary or high school graduation certificate or equivalent or less	59	25	12	0	4	0	83	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	25	8	5	0	5	86	6	36
2014	University certificate or diploma below the bachelor's level	71	22	7	0	0	0	93	0	14
2014	Bachelor's degree	55	31	11	2	0	1	87	2	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	23	6	9	4	0	81	13	102

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	17	6	0	0	0	0	94	0	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	24	3	0	0	0	0	97	0	28
2017	University certificate or diploma below the bachelor's level	82	18	0	0	0	0	0	100	0	10
2017	Bachelor's degree	65	24	5	1	0	3	1	93	2	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	20	10	2	1	6	0	87	3	117
2014	Secondary or high school graduation certificate or equivalent or less	67	21	12	0	0	0	0	88	0	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	21	13	0	0	3	0	87	0	36
2014	University certificate or diploma below the bachelor's level	64	22	14	0	0	0	0	86	0	14
2014	Bachelor's degree	58	32	6	0	0	2	2	94	0	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	21	5	5	2	6	1	87	7	102
2011	Secondary or high school graduation certificate or equivalent or less	75	14	11	0	0	0	0	89	0	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	26	4	0	0	0	9	95	0	23
2011	University certificate or diploma below the bachelor's level	92	0	0	0	8	0	0	92	8	12
2011	Bachelor's degree	68	18	4	3	1	3	3	92	4	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	27	5	3	1	2	1	90	4	94
2008	Secondary or high school graduation certificate or equivalent or less	83	7	0	3	0	3	3	96	4	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	10	10	5	0	5	0	84	5	20
2008	Bachelor's degree	59	28	6	1	0	3	4	92	1	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	23	7	7	0	5	5	85	7	61

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	21	18	8	3	6	0	70	12	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	52	6	3	3	3	0	87	6	28
2017	University certificate or diploma below the bachelor's level	47	15	7	6	15	10	0	68	24	10
2017	Bachelor's degree	29	30	15	16	6	5	0	62	23	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	36	15	9	12	4	0	62	22	117
2014	Secondary or high school graduation certificate or equivalent or less	46	25	21	4	4	0	0	71	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	33	12	5	2	5	0	79	8	36
2014	University certificate or diploma below the bachelor's level	28	38	28	7	0	0	0	66	7	14
2014	Bachelor's degree	31	35	19	11	2	2	0	68	13	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	39	14	6	10	1	1	70	16	102
2011	Secondary or high school graduation certificate or equivalent or less	39	29	14	11	8	0	0	68	18	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	30	9	4	0	4	4	86	5	23
2011	University certificate or diploma below the bachelor's level	58	33	0	8	0	0	0	92	8	12
2011	Bachelor's degree	45	32	5	8	7	2	0	79	16	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	48	16	11	10	1	0	62	22	94
2008	Secondary or high school graduation certificate or equivalent or less	31	45	7	7	3	7	0	81	11	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	20	20	0	10	5	0	68	11	20
2008	Bachelor's degree	33	35	8	15	8	3	0	69	23	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	37	10	13	8	8	0	65	24	60

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	15	9	17	23	0	3	50	41	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	16	34	13	12	11	0	33	28	28
2017	University certificate or diploma below the bachelor's level	39	8	22	14	8	10	0	52	24	10
2017	Bachelor's degree	19	30	16	13	15	6	2	52	30	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	31	7	17	23	4	0	51	41	117
2014	Secondary or high school graduation certificate or equivalent or less	37	21	12	17	12	0	0	58	30	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	30	23	5	15	3	0	56	21	36
2014	University certificate or diploma below the bachelor's level	14	7	29	14	14	7	15	27	36	14
2014	Bachelor's degree	17	24	16	26	14	1	2	42	41	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	23	12	25	14	4	3	46	41	102
2011	Secondary or high school graduation certificate or equivalent or less	8	32	25	25	11	0	0	39	36	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	13	26	18	17	0	4	36	37	23
2011	University certificate or diploma below the bachelor's level	8	17	0	50	17	0	8	27	73	12
2011	Bachelor's degree	22	28	17	16	12	3	2	52	29	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	25	10	23	25	0	1	42	49	93
2008	Secondary or high school graduation certificate or equivalent or less	0	38	24	24	10	0	3	39	36	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	35	15	20	10	5	5	50	33	20
2008	Bachelor's degree	27	32	9	10	18	4	1	61	29	79
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	36	23	15	11	0	2	50	27	61

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	25	12	11	6	3	70	18	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	44	26	3	8	0	63	11	28
2017	University certificate or diploma below the bachelor's level	27	48	10	15	0	0	75	15	10
2017	Bachelor's degree	26	41	17	9	3	4	70	12	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	40	20	10	8	0	62	18	117

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	42	6	0	0	3	0	94	0	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	16	13	0	0	3	0	87	0	27
2017	University certificate or diploma below the bachelor's level	45	23	14	8	0	10	0	76	8	10
2017	Bachelor's degree	46	36	9	1	3	4	1	87	4	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	14	4	3	8	0	77	8	116
2014	Secondary or high school graduation certificate or equivalent or less	59	21	17	0	4	0	0	79	4	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	28	5	0	0	10	0	95	0	36
2014	University certificate or diploma below the bachelor's level	48	38	7	0	7	0	0	86	7	14
2014	Bachelor's degree	56	30	9	1	2	2	0	88	2	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	28	15	3	4	3	1	78	7	102

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	23	0	3	3	0	0	95	5	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	42	3	3	0	0	0	94	3	28
2017	University certificate or diploma below the bachelor's level	45	40	0	8	0	7	0	92	8	10
2017	Bachelor's degree	43	39	9	4	1	5	0	85	5	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	39	12	8	2	2	1	78	10	117
2014	Secondary or high school graduation certificate or equivalent or less	54	17	21	0	8	0	0	71	8	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	20	13	2	0	5	0	84	3	36
2014	University certificate or diploma below the bachelor's level	34	38	21	0	7	0	0	72	7	14
2014	Bachelor's degree	54	32	7	4	2	2	0	88	6	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	30	13	6	4	1	1	76	10	102
2011	Secondary or high school graduation certificate or equivalent or less	50	29	11	7	0	4	0	82	7	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	38	4	4	0	4	0	91	4	23
2011	University certificate or diploma below the bachelor's level	50	25	25	0	0	0	0	75	0	12
2011	Bachelor's degree	46	43	7	3	0	1	0	90	3	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	35	10	7	7	2	0	75	15	94

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	26	3	3	3	0	92	5	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	42	0	0	3	0	97	3	28
2017	University certificate or diploma below the bachelor's level	60	18	8	7	7	0	78	14	10
2017	Bachelor's degree	43	44	9	2	2	1	87	4	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	36	12	3	3	0	82	6	117
2014	Secondary or high school graduation certificate or equivalent or less	63	17	8	8	4	0	79	12	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	21	7	0	0	0	93	0	36
2014	University certificate or diploma below the bachelor's level	50	22	14	14	0	0	72	14	14
2014	Bachelor's degree	58	32	5	2	3	0	90	5	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	33	8	3	2	0	87	5	102
2011	Secondary or high school graduation certificate or equivalent or less	57	21	7	7	8	0	78	15	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	38	4	0	0	0	96	0	23
2011	University certificate or diploma below the bachelor's level	50	42	8	0	0	0	92	0	12
2011	Bachelor's degree	50	41	5	3	1	0	90	4	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	29	11	7	5	1	76	13	94
2008	Secondary or high school graduation certificate or equivalent or less	59	31	7	0	3	0	90	3	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	30	10	10	0	0	80	10	20
2008	Bachelor's degree	46	36	10	3	3	3	85	5	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	31	7	3	5	0	85	8	61

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	22	11	12	5	0	71	18	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	36	16	0	3	0	81	3	28
2017	University certificate or diploma below the bachelor's level	42	19	10	14	15	0	61	28	10
2017	Bachelor's degree	42	25	17	10	4	2	69	14	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	34	11	12	12	0	65	24	116
2014	Secondary or high school graduation certificate or equivalent or less	50	21	12	8	8	0	71	17	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	22	15	5	0	2	80	5	36
2014	University certificate or diploma below the bachelor's level	36	43	7	14	0	0	79	14	14
2014	Bachelor's degree	38	39	15	6	2	0	77	7	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38	9	8	10	0	74	18	102
2011	Secondary or high school graduation certificate or equivalent or less	46	25	14	7	8	0	71	15	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	44	9	0	0	0	91	0	23
2011	University certificate or diploma below the bachelor's level	33	42	8	17	0	0	75	17	12
2011	Bachelor's degree	45	38	10	4	2	1	84	6	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	38	11	10	7	0	71	18	94

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	30	14	9	5	0	71	15	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	40	10	0	3	0	87	3	27
2017	University certificate or diploma below the bachelor's level	42	19	10	14	15	0	61	28	10
2017	Bachelor's degree	39	36	11	9	3	2	76	12	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	39	11	8	12	0	68	20	117
2014	Secondary or high school graduation certificate or equivalent or less	46	25	8	8	12	0	71	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	26	17	2	0	5	79	3	36
2014	University certificate or diploma below the bachelor's level	36	57	7	0	0	0	93	0	14
2014	Bachelor's degree	37	43	12	7	2	0	80	8	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	37	9	13	6	1	72	19	102
2011	Secondary or high school graduation certificate or equivalent or less	46	28	14	7	4	0	75	11	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	44	9	4	0	0	87	4	23
2011	University certificate or diploma below the bachelor's level	33	42	8	17	0	0	75	17	12
2011	Bachelor's degree	45	40	8	5	2	0	85	7	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38	11	16	4	0	69	20	94
2008	Secondary or high school graduation certificate or equivalent or less	52	28	7	10	3	0	79	14	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	25	15	15	5	0	65	20	20
2008	Bachelor's degree	36	36	11	8	5	4	75	13	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	33	7	15	7	0	72	21	61

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	17	21	15	22	3	0	41	38	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	13	21	10	11	0	0	58	21	28
2017	University certificate or diploma below the bachelor's level	42	19	10	6	15	7	0	66	23	10
2017	Bachelor's degree	34	26	12	15	10	2	0	62	25	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	27	19	19	12	2	0	50	31	117
2014	Secondary or high school graduation certificate or equivalent or less	46	8	12	12	12	8	0	59	27	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	21	12	12	2	5	0	71	16	36
2014	University certificate or diploma below the bachelor's level	31	28	28	0	7	0	7	63	7	14
2014	Bachelor's degree	33	29	13	16	7	3	1	64	23	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	21	18	17	14	3	0	50	31	102
2011	Secondary or high school graduation certificate or equivalent or less	43	11	25	11	8	4	0	55	19	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	30	18	4	4	4	4	71	9	23
2011	University certificate or diploma below the bachelor's level	42	25	17	0	17	0	0	67	17	12
2011	Bachelor's degree	40	27	15	8	7	2	1	69	15	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	20	12	21	12	4	0	53	35	94
2008	Secondary or high school graduation certificate or equivalent or less	39	18	14	11	11	7	0	62	23	28
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	15	15	25	5	0	0	55	30	20
2008	Bachelor's degree	33	14	19	16	11	8	0	50	30	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	34	11	11	16	0	0	61	28	61

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	13	23	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	32	37	28
2017	University certificate or diploma below the bachelor's level	38	47	15	10
2017	Bachelor's degree	45	27	28	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	21	32	117
2014	Secondary or high school graduation certificate or equivalent or less	41	21	38	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	25	48	36
2014	University certificate or diploma below the bachelor's level	21	23	57	14
2014	Bachelor's degree	36	24	40	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	16	29	102
2011	Secondary or high school graduation certificate or equivalent or less	43	28	28	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	17	61	23
2011	University certificate or diploma below the bachelor's level	67	8	25	12
2011	Bachelor's degree	39	26	35	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	14	34	94

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	9	48	16	27	0	18
2017	Bachelor's degree	6	21	64	0	2	7	61
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	11	75	6	0	5	56
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	27	73	0	9999	0	10
2014	Bachelor's degree	0	16	69	9	9999	7	45
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	11	64	14	9999	5	56
2011	Secondary or high school graduation certificate or equivalent or less	33	16	51	0	9999	0	12
2011	Bachelor's degree	3	28	59	3	9999	7	58
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	12	76	8	9999	4	50

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	78	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	70	28
2017	Bachelor's degree	19	81	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	78	117
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	82	36
2014	Bachelor's degree	17	83	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	102

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	45	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	25
2014	Bachelor's degree	33	21

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	68	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	25
2014	Bachelor's degree	73	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	16

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25
2014	Bachelor's degree	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	20	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	26
2014	Bachelor's degree	62	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	16

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	32	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	26
2014	Bachelor's degree	43	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	16

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	28	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	26
2014	Bachelor's degree	24	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	16

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	21	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	26
2014	Bachelor's degree	47	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	16

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	29	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	16

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	60	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26
2014	Bachelor's degree	56	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	16

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	24	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	26
2014	Bachelor's degree	29	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	16

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26
2014	Bachelor's degree	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	24	25

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	32	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26
2014	Bachelor's degree	30	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	16

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	25
2014	Bachelor's degree	38	21

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	52	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	26
2014	Bachelor's degree	56	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	16

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	21	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	26
2014	Bachelor's degree	28	21

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Bachelor's degree	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26
2014	Bachelor's degree	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	19	25

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	20	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	26

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	16

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	32	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	16

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	24	25

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	20	25
2014	Bachelor's degree	26	21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	49	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	26
2014	Bachelor's degree	30	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	16

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	61	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26
2014	Bachelor's degree	34	21
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	16

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	26

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	76	24	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	24	26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	24	16	6	6	20	12	59	17	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	11	7	0	10	32	13	68	19	27
2017	University certificate or diploma below the bachelor's level	39	15	0	15	0	25	7	78	22	10
2017	Bachelor's degree	9	13	22	4	5	38	9	41	17	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	6	17	11	6	38	9	37	32	117
2014	Secondary or high school graduation certificate or equivalent or less	24	21	12	4	4	21	13	69	13	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	12	20	5	2	42	7	45	15	36
2014	University certificate or diploma below the bachelor's level	21	7	28	7	0	31	7	45	11	14
2014	Bachelor's degree	17	11	15	7	4	36	11	52	21	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	11	13	4	8	36	11	54	22	102

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	21	24	3	8	12	7	56	14	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	25	10	11	6	16	0	67	21	28
2017	University certificate or diploma below the bachelor's level	52	16	8	7	0	17	0	82	9	10
2017	Bachelor's degree	20	32	21	7	4	16	1	62	13	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	22	21	10	3	23	3	55	16	116
2014	Secondary or high school graduation certificate or equivalent or less	37	21	8	4	4	25	0	78	11	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	25	31	0	5	15	5	54	6	35
2014	University certificate or diploma below the bachelor's level	34	16	34	7	0	9	0	55	8	14
2014	Bachelor's degree	24	29	20	6	2	19	0	66	10	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	23	16	5	7	23	5	62	16	102
2011	Secondary or high school graduation certificate or equivalent or less	39	28	15	7	0	11	0	76	8	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	30	22	0	0	22	0	72	0	23
2011	University certificate or diploma below the bachelor's level	17	33	33	8	0	8	0	55	9	12
2011	Bachelor's degree	31	29	18	2	1	19	0	74	4	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	28	17	9	4	13	0	65	15	94

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	37	5	8	7	0	13	76	18	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	23	6	15	3	3	8	72	20	28
2017	University certificate or diploma below the bachelor's level	49	25	0	0	0	0	26	100	0	10
2017	Bachelor's degree	20	52	7	10	2	1	7	79	14	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	40	9	14	3	1	15	69	20	117
2014	Secondary or high school graduation certificate or equivalent or less	37	41	4	9	0	4	4	86	10	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	41	17	0	5	5	9	74	6	36
2014	University certificate or diploma below the bachelor's level	28	48	15	0	0	9	0	83	0	14
2014	Bachelor's degree	20	48	13	8	3	0	9	75	11	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	48	6	10	2	0	17	79	14	102
2011	Secondary or high school graduation certificate or equivalent or less	39	39	11	4	4	0	4	81	8	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	9	4	5	0	4	82	10	23
2011	University certificate or diploma below the bachelor's level	42	42	17	0	0	0	0	83	0	12
2011	Bachelor's degree	18	49	11	11	4	1	7	72	16	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	50	7	9	5	3	13	74	17	94
2008	Secondary or high school graduation certificate or equivalent or less	34	34	10	3	3	10	3	80	8	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	50	5	0	5	0	0	90	5	20
2008	Bachelor's degree	15	60	8	3	4	1	10	85	7	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	47	10	7	8	2	15	70	18	60

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	9	14	3	3	30	18	62	11	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	26	10	6	3	25	12	70	15	28
2017	University certificate or diploma below the bachelor's level	19	15	7	0	0	15	44	83	0	10
2017	Bachelor's degree	8	13	21	5	1	39	14	44	13	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	10	23	4	3	39	14	38	14	115
2014	Secondary or high school graduation certificate or equivalent or less	16	17	17	9	4	34	4	52	21	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	10	33	5	0	40	12	21	10	36
2014	University certificate or diploma below the bachelor's level	7	14	14	14	7	15	29	37	38	14
2014	Bachelor's degree	4	9	25	5	1	40	16	30	13	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	11	15	4	5	41	19	41	22	102
2011	Secondary or high school graduation certificate or equivalent or less	14	7	22	11	14	21	11	31	37	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	26	26	0	0	31	13	54	0	23
2011	University certificate or diploma below the bachelor's level	8	17	25	8	0	33	8	43	14	12
2011	Bachelor's degree	4	8	26	1	3	38	20	28	11	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	8	15	4	4	49	16	33	23	94

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	23	3	0	3	16	15	92	4	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	25	0	3	0	10	8	96	4	28
2017	University certificate or diploma below the bachelor's level	57	10	7	0	0	0	26	90	0	10
2017	Bachelor's degree	33	33	9	2	1	17	6	85	4	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	26	15	2	2	17	13	73	5	117
2014	Secondary or high school graduation certificate or equivalent or less	46	29	8	0	4	8	4	86	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	23	10	0	0	18	9	87	0	36
2014	University certificate or diploma below the bachelor's level	36	55	0	0	0	9	0	100	0	14
2014	Bachelor's degree	30	32	12	4	1	12	9	79	6	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	7	4	2	17	19	80	9	102
2011	Secondary or high school graduation certificate or equivalent or less	43	18	11	11	7	4	7	68	20	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	21	4	0	5	18	4	88	6	23
2011	University certificate or diploma below the bachelor's level	33	25	25	0	0	17	0	70	0	12
2011	Bachelor's degree	29	27	15	3	1	16	8	74	6	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	26	4	7	3	26	14	76	17	94
2008	Secondary or high school graduation certificate or equivalent or less	41	31	3	0	3	17	3	91	4	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	45	0	5	0	10	0	94	6	20
2008	Bachelor's degree	41	30	5	4	1	9	10	88	6	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	30	12	5	2	15	17	73	10	60

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	23	9	0	3	22	13	83	4	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	16	3	3	0	24	8	90	5	28
2017	University certificate or diploma below the bachelor's level	42	10	7	8	7	0	26	70	20	10
2017	Bachelor's degree	24	35	12	3	1	18	7	78	6	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	22	18	9	0	25	13	57	15	117
2014	Secondary or high school graduation certificate or equivalent or less	33	30	21	0	8	4	4	68	9	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	26	10	3	0	23	10	81	4	35
2014	University certificate or diploma below the bachelor's level	29	41	14	0	7	9	0	77	8	14
2014	Bachelor's degree	23	34	15	4	1	13	9	74	6	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	26	11	4	5	17	16	71	13	102
2011	Secondary or high school graduation certificate or equivalent or less	36	18	22	4	11	7	4	60	16	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	26	4	0	0	27	4	94	0	23
2011	University certificate or diploma below the bachelor's level	33	17	25	0	0	25	0	67	0	12
2011	Bachelor's degree	26	32	16	1	1	16	7	76	3	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	33	6	5	2	27	12	78	12	94
2008	Secondary or high school graduation certificate or equivalent or less	45	24	17	3	0	7	3	77	4	29
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	20	10	5	5	10	10	75	13	20
2008	Bachelor's degree	33	39	9	6	1	8	5	81	9	80
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	23	13	8	2	18	8	68	14	60

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	6	94	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	117
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	100	36
2014	Bachelor's degree	6	94	123
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	102

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	11	11	3	3	33	15	67	11	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	3	6	15	0	44	3	60	28	28
2017	University certificate or diploma below the bachelor's level	39	0	14	8	0	32	8	64	13	10
2017	Bachelor's degree	9	13	19	1	1	48	9	51	3	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	7	20	1	1	49	9	48	4	116
2014	Secondary or high school graduation certificate or equivalent or less	33	17	8	0	4	25	13	80	7	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	15	20	0	0	48	7	55	0	36
2014	University certificate or diploma below the bachelor's level	21	15	21	0	7	22	14	57	11	14
2014	Bachelor's degree	14	12	15	4	1	41	13	56	10	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	11	13	4	3	46	10	55	16	102

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	14	14	3	0	15	10	78	4	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	31	0	15	0	16	0	82	18	28
2017	University certificate or diploma below the bachelor's level	61	6	7	8	0	10	7	82	9	10
2017	Bachelor's degree	26	35	20	0	2	17	1	74	2	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	19	3	2	23	3	69	6	117
2014	Secondary or high school graduation certificate or equivalent or less	54	17	12	0	4	13	0	81	5	23
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	27	23	3	0	28	5	62	4	36
2014	University certificate or diploma below the bachelor's level	34	38	14	0	7	7	0	78	8	14
2014	Bachelor's degree	32	26	15	6	1	19	2	73	8	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	25	12	7	5	22	1	69	15	102
2011	Secondary or high school graduation certificate or equivalent or less	43	39	15	0	0	4	0	85	0	28
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	21	5	0	0	26	0	93	0	23
2011	University certificate or diploma below the bachelor's level	33	42	17	8	0	0	0	75	8	12
2011	Bachelor's degree	40	27	17	2	1	13	0	77	3	147
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34	14	4	4	10	0	75	9	94

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	16	17	9	20	0	10	50	32	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	10	29	7	15	0	3	48	23	27
2017	University certificate or diploma below the bachelor's level	26	19	22	17	16	0	0	45	33	10
2017	Bachelor's degree	21	32	19	12	15	0	1	54	27	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	22	20	17	6	1	3	56	24	116

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	30	11	19	12	7	54	33	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	34	22	22	6	0	50	28	28
2017	University certificate or diploma below the bachelor's level	27	0	27	20	25	0	27	45	10
2017	Bachelor's degree	11	23	28	18	19	0	35	37	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	16	31	25	19	0	25	44	117

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	28	12	8	15	7	63	25	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	13	8	9	3	69	18	28
2017	University certificate or diploma below the bachelor's level	27	8	19	13	32	0	35	45	10
2017	Bachelor's degree	11	33	23	16	16	0	44	33	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	29	25	17	0	29	42	116

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	22	16	17	15	7	49	34	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	35	23	13	10	3	53	23	28
2017	University certificate or diploma below the bachelor's level	27	6	7	27	32	0	34	60	10
2017	Bachelor's degree	11	25	18	27	20	0	36	47	128
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	22	23	27	19	0	31	45	117

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	31	6	5	3	0	25	82	11	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	24	12	3	7	0	7	77	11	27
2017	University certificate or diploma below the bachelor's level	47	14	7	7	15	0	10	68	25	10
2017	Bachelor's degree	26	31	20	8	7	1	7	62	16	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	28	28	10	12	0	3	49	22	117

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	33	13	17	3	0	7	65	22	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	34	13	18	7	9	0	58	27	27
2017	University certificate or diploma below the bachelor's level	27	19	22	17	15	0	0	47	31	10
2017	Bachelor's degree	27	28	23	14	8	0	0	55	22	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	27	30	20	6	0	1	43	26	115

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	9	16	18	6	0	6	59	25	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	33	30	0	3	0	7	64	3	27
2017	University certificate or diploma below the bachelor's level	27	41	24	0	8	0	0	68	8	10
2017	Bachelor's degree	30	30	27	10	2	1	1	61	12	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	30	28	8	8	0	1	57	16	115

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	32	11	18	6	10	62	26	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	24	19	22	12	0	47	34	28
2017	University certificate or diploma below the bachelor's level	19	35	6	21	18	0	55	39	10
2017	Bachelor's degree	22	30	25	17	5	1	52	22	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	29	23	25	8	0	44	32	115

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	14	19	14	6	0	61	20	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	23	30	7	6	0	57	13	27
2017	University certificate or diploma below the bachelor's level	19	49	0	24	8	0	68	32	10
2017	Bachelor's degree	23	32	27	11	6	1	55	18	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	29	21	22	9	1	48	30	115

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	25	6	15	3	0	13	73	21	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	16	26	16	10	0	0	48	26	27
2017	University certificate or diploma below the bachelor's level	47	15	7	23	8	0	0	62	31	10
2017	Bachelor's degree	30	32	22	11	3	1	1	63	14	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	27	27	13	6	0	1	53	19	115

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	9	13	3	3	0	0	81	6	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	15	0	3	3	0	6	93	7	28
2017	University certificate or diploma below the bachelor's level	41	7	44	0	8	0	0	48	8	10
2017	Bachelor's degree	54	23	12	5	5	1	1	78	10	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	21	13	7	3	0	2	78	9	117

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	75	16	3	0	6	0	0	91	6	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	11	3	3	0	0	15	92	4	28
2017	University certificate or diploma below the bachelor's level	75	10	7	0	8	0	0	85	8	10
2017	Bachelor's degree	76	10	3	3	4	1	4	90	7	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	10	4	6	5	1	4	84	12	115

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	23	6	0	0	0	0	94	0	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	21	21	3	0	0	6	74	3	28
2017	University certificate or diploma below the bachelor's level	60	15	7	17	0	0	0	75	17	10
2017	Bachelor's degree	61	20	9	1	5	1	4	85	6	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	24	12	3	1	1	3	83	4	117

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	11	12	10	6	0	0	72	16	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	32	3	6	0	0	6	90	7	28
2017	University certificate or diploma below the bachelor's level	61	14	7	10	8	0	0	75	18	10
2017	Bachelor's degree	60	20	10	1	4	1	4	84	5	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	17	13	6	7	0	3	74	13	116

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	9	0	3	0	0	31	96	4	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	0	6	0	0	0	40	90	0	28
2017	University certificate or diploma below the bachelor's level	35	6	15	0	0	0	44	74	0	10
2017	Bachelor's degree	57	13	4	2	1	1	22	90	5	129
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	10	11	2	2	2	19	81	5	117

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	88	0	6	0	0	0	6	94	0	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	9	0	11	0	0	18	86	14	28
2017	University certificate or diploma below the bachelor's level	68	18	7	0	0	0	7	93	0	10
2017	Bachelor's degree	69	15	4	1	1	2	7	93	2	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	14	7	0	0	1	6	93	0	116

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	6	5	13	0	0	6	81	14	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	8	11	0	3	0	13	83	3	28
2017	University certificate or diploma below the bachelor's level	36	8	39	0	0	0	17	53	0	10
2017	Bachelor's degree	71	11	4	2	2	1	8	90	5	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	15	4	3	2	0	5	90	5	117

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	24	9	5	3	0	0	83	9	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	20	14	14	6	0	10	61	23	28
2017	University certificate or diploma below the bachelor's level	69	23	7	0	0	0	0	93	0	10
2017	Bachelor's degree	53	21	13	3	4	2	4	79	7	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	21	12	3	3	1	3	82	5	117

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	24	30	19	9	43	28	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	31	49	9	3	39	13	28
2017	University certificate or diploma below the bachelor's level	8	39	14	32	7	47	39	10
2017	Bachelor's degree	9	26	44	13	8	35	21	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	20	49	21	8	22	29	117

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	25	38	11	21	0	32	30	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	27	34	22	7	0	30	37	28
2017	University certificate or diploma below the bachelor's level	7	25	33	27	8	0	35	32	10
2017	Bachelor's degree	10	24	33	24	8	0	33	34	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	21	46	12	4	1	16	38	117

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	27	12	9	13	3	3	65	23	28
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	28	13	24	11	0	0	51	36	28
2017	University certificate or diploma below the bachelor's level	48	7	8	0	7	30	0	79	10	10
2017	Bachelor's degree	28	45	11	6	2	7	0	79	9	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	40	23	6	4	8	0	64	11	117

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	46	14	13	8	0	64	21	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	32	15	11	11	3	60	24	28
2017	University certificate or diploma below the bachelor's level	35	26	10	6	22	0	61	28	10
2017	Bachelor's degree	13	42	17	18	8	2	56	27	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	30	19	16	18	3	45	35	116

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	72	28
2017	Bachelor's degree	15	85	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	84	117
2014	Bachelor's degree	14	86	124
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	102

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	73	27	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	32	19
2014	Bachelor's degree	95	5	17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	35	58	0	7	93	7	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	24	0	8	92	8	13
2014	Bachelor's degree	46	36	11	7	82	7	16

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	17	24	5	22	0	0	32	68	29
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	23	21	13	11	0	3	29	71	28
2017	University certificate or diploma below the bachelor's level	26	34	26	14	0	0	0	26	74	10
2017	Bachelor's degree	25	32	20	12	9	2	0	25	75	130
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	25	22	11	7	7	2	28	72	117

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	18
2017	Bachelor's degree	34	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	76

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	18
2017	Bachelor's degree	39	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	76

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	18
2017	Bachelor's degree	22	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	76

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	18
2017	Bachelor's degree	51	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	76

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	18
2017	Bachelor's degree	5	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	76

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	18
2017	Bachelor's degree	24	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	76

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	55	26	0	0	14	18
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	62	20	0	0	13	17
2017	Bachelor's degree	8	49	19	13	3	8	93
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	54	19	13	1	6	76

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	21	13	0	8	7	13	74	10	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	28	0	24	29	0	10	41	59	18
2017	Bachelor's degree	15	29	9	19	14	5	8	51	38	94
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	23	12	19	17	1	10	47	40	76

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	4	8	15	28	4	17	34	55	21
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	35	10	5	22	0	29	50	37	18
2017	Bachelor's degree	3	11	13	19	34	5	14	17	67	95
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	10	13	34	5	13	30	57	76

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Infrastructure Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me