2017 Public Service Employee Survey Results for Infrastructure Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 50 41 0 7 2 0 0 91 9 43
2014 Language of service - English only 19 37 17 28 0 0 0 55 28 10
2014 Language of service - Both English and French 47 32 10 4 7 0 0 79 11 28
2011 Language of service - Both English and French 33 56 3 8 0 0 0 89 8 36
2008 Language of service - Both English and French 45 42 3 6 3 0 0 88 9 33

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 76 20 4 0 0 0 0 96 0 43
2014 Language of service - English only 74 0 17 0 9 0 0 74 9 10
2014 Language of service - Both English and French 61 24 11 0 4 0 0 85 4 28
2011 Language of service - Both English and French 70 22 3 5 0 0 0 92 5 36
2008 Language of service - Both English and French 79 12 0 6 0 3 0 94 6 33

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 50 30 9 6 4 0 0 80 11 43
2014 Language of service - English only 65 0 17 18 0 0 0 65 18 10
2014 Language of service - Both English and French 46 27 0 19 8 0 0 73 27 28
2011 Language of service - Both English and French 52 14 11 22 0 0 0 66 22 36
2008 Language of service - Both English and French 48 21 0 24 6 0 0 70 30 33

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 39 38 2 11 9 0 0 77 20 43
2014 Language of service - English only 46 19 26 0 9 0 0 65 9 10
2014 Language of service - Both English and French 57 26 4 3 10 0 0 82 13 28
2011 Language of service - Both English and French 44 28 8 12 8 0 0 72 20 36

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 42 18 11 4 0 0 66 16 43
2014 Language of service - English only 28 46 26 0 0 0 0 74 0 10
2014 Language of service - Both English and French 25 39 21 8 8 0 0 64 15 28
2011 Language of service - Both English and French 25 42 14 8 3 0 8 73 12 36
2008 Language of service - Both English and French 33 36 12 9 6 0 3 72 16 33

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 40 47 6 7 0 0 0 87 7 43
2014 Language of service - English only 0 56 26 18 0 0 0 56 18 10
2014 Language of service - Both English and French 31 41 17 3 8 0 0 72 11 28
2011 Language of service - Both English and French 33 48 8 5 5 0 0 81 11 36
2008 Language of service - Both English and French 52 24 9 12 3 0 0 76 15 33

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 64 27 4 2 2 0 0 91 4 43
2014 Language of service - English only 0 56 17 18 9 0 0 56 27 10
2014 Language of service - Both English and French 48 30 19 0 3 0 0 78 3 28
2011 Language of service - Both English and French 47 28 8 11 3 3 0 77 14 36
2008 Language of service - Both English and French 42 39 12 6 0 0 0 82 6 33

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 53 36 2 4 5 0 0 89 9 43
2014 Language of service - English only 27 46 17 9 0 0 0 74 9 10
2014 Language of service - Both English and French 47 32 14 3 3 0 0 79 7 28

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 40 14 9 4 0 0 73 13 43
2014 Language of service - English only 55 9 26 9 0 0 0 64 9 10
2014 Language of service - Both English and French 24 55 3 10 8 0 0 79 18 28
2011 Language of service - Both English and French 41 22 14 17 6 0 0 63 23 36

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 26 36 9 11 7 2 9 70 20 43
2014 Language of service - English only 18 9 35 28 0 0 9 31 31 10
2014 Language of service - Both English and French 28 25 15 11 15 0 7 57 27 28
2011 Language of service - Both English and French 25 25 19 17 6 3 6 54 25 36
2008 Language of service - Both English and French 34 22 0 19 9 3 13 67 33 32

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 55 11 4 2 0 0 82 7 43
2014 Language of service - English only 0 46 36 9 9 0 0 46 18 10
2014 Language of service - Both English and French 27 54 4 7 8 0 0 82 14 28
2011 Language of service - Both English and French 19 67 5 3 3 3 0 89 6 36
2008 Language of service - Both English and French 36 39 12 9 3 0 0 76 12 33

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 37 12 16 9 0 2 62 25 43
2014 Language of service - English only 9 37 44 0 9 0 0 46 9 10
2014 Language of service - Both English and French 24 55 10 3 8 0 0 79 11 28
2011 Language of service - Both English and French 30 28 16 20 5 0 0 58 25 36

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 26 46 5 18 4 0 0 73 22 43

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 48 7 2 5 0 0 86 7 42
2014 Language of service - English only 28 46 26 0 0 0 0 74 0 10
2014 Language of service - Both English and French 46 33 14 0 7 0 0 79 7 28
2011 Language of service - Both English and French 39 47 8 3 3 0 0 86 5 36
2008 Language of service - Both English and French 55 33 6 6 0 0 0 88 6 33

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 41 18 11 7 0 0 63 18 43

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 46 51 0 2 0 0 0 98 2 43
2014 Language of service - English only 37 27 35 0 0 0 0 65 0 10
2014 Language of service - Both English and French 64 30 3 0 3 0 0 93 3 28
2011 Language of service - Both English and French 55 39 5 0 0 0 0 95 0 36

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 29 44 14 9 5 0 0 73 13 43
2014 Language of service - English only 18 46 26 0 9 0 0 64 9 10
2014 Language of service - Both English and French 31 40 10 11 8 0 0 71 18 28
2011 Language of service - Both English and French 45 31 16 3 5 0 0 75 8 36

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 26 48 10 11 5 0 0 75 15 43
2014 Language of service - English only 9 46 26 9 9 0 0 55 19 10
2014 Language of service - Both English and French 27 47 11 7 8 0 0 75 14 28

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 45 4 9 9 0 0 78 18 43
2014 Language of service - English only 9 55 36 0 0 0 0 64 0 10
2014 Language of service - Both English and French 38 41 7 7 8 0 0 79 14 28
2011 Language of service - Both English and French 36 37 16 3 8 0 0 73 11 36

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 37 42 14 7 0 0 0 79 7 43
2014 Language of service - English only 0 56 35 9 0 0 0 56 9 10
2014 Language of service - Both English and French 31 52 7 3 8 0 0 82 11 28
2011 Language of service - Both English and French 36 47 11 0 3 0 3 86 3 36
2008 Language of service - Both English and French 48 30 18 0 3 0 0 79 3 33

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 37 26 11 2 0 0 60 13 43
2014 Language of service - English only 37 9 45 9 0 0 0 46 9 10
2014 Language of service - Both English and French 25 42 18 7 8 0 0 67 14 28
2011 Language of service - Both English and French 19 36 20 16 7 3 0 56 24 36
2008 Language of service - Both English and French 27 39 9 24 0 0 0 67 24 33

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 15 19 35 24 4 0 2 29 35 43
2014 Language of service - English only 0 19 54 9 9 9 0 20 21 10
2014 Language of service - Both English and French 3 40 42 7 7 0 0 14 44 28
2011 Language of service - Both English and French 14 34 32 14 3 0 3 17 50 35
2008 Language of service - Both English and French 18 15 48 6 9 0 3 16 34 33

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 24 23 19 11 4 2 33 43 43
2014 Language of service - English only 0 37 36 0 18 9 0 20 41 10
2014 Language of service - Both English and French 3 25 29 28 11 0 4 40 30 28
2011 Language of service - Both English and French 3 18 48 20 6 3 3 27 22 35
2008 Language of service - Both English and French 9 21 30 27 9 0 3 38 31 33

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 11 17 50 22 0 0 0 22 28 43
2014 Language of service - English only 18 28 17 28 9 0 0 37 46 10
2014 Language of service - Both English and French 12 36 39 10 4 0 0 14 47 28
2011 Language of service - Both English and French 17 20 32 20 8 0 3 29 38 35
2008 Language of service - Both English and French 19 16 38 22 3 0 3 26 35 32

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 14 25 27 26 8 0 0 34 39 42
2014 Language of service - English only 9 9 36 18 27 0 0 46 19 10
2014 Language of service - Both English and French 11 36 36 13 4 0 0 17 47 28
2011 Language of service - Both English and French 12 17 40 17 8 3 3 27 31 35
2008 Language of service - Both English and French 15 12 42 18 9 0 3 28 28 33

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 23 32 14 7 0 0 20 47 43
2014 Language of service - English only 19 19 26 9 18 9 0 30 41 10
2014 Language of service - Both English and French 18 36 22 17 7 0 0 24 54 28
2011 Language of service - Both English and French 19 26 33 14 5 0 3 20 46 36
2008 Language of service - Both English and French 15 21 24 30 6 0 3 38 38 33

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 39 18 11 5 0 0 16 66 43
2014 Language of service - English only 9 18 45 18 0 9 0 20 31 10
2014 Language of service - Both English and French 8 15 35 35 7 0 0 42 23 28
2011 Language of service - Both English and French 11 17 26 25 8 6 6 38 32 35
2008 Language of service - Both English and French 12 27 36 18 3 0 3 22 41 33

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 19 23 31 22 2 2 0 25 43 43
2014 Language of service - English only 28 9 26 9 18 9 0 30 41 10
2014 Language of service - Both English and French 19 14 53 14 0 0 0 14 33 28
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 73 18 0 2 6 0 0 91 9 43
2014 Language of service - English only 55 19 17 9 0 0 0 74 9 10
2014 Language of service - Both English and French 60 18 3 11 8 0 0 78 19 28
2011 Language of service - Both English and French 61 31 5 0 0 3 0 94 0 36
2008 Language of service - Both English and French 67 21 6 3 3 0 0 88 6 33

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 37 13 13 20 4 5 7 57 28 43
2014 Language of service - English only 28 18 35 9 0 9 0 51 10 10
2014 Language of service - Both English and French 21 27 25 10 11 3 3 51 22 28

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 35 36 15 11 2 0 0 71 13 43
2014 Language of service - English only 28 46 26 0 0 0 0 74 0 10
2014 Language of service - Both English and French 35 51 7 0 8 0 0 86 8 28

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 48 13 7 5 0 0 75 11 43
2014 Language of service - English only 19 64 17 0 0 0 0 83 0 10
2014 Language of service - Both English and French 32 54 8 0 3 0 3 89 3 28
2011 Language of service - Both English and French 20 50 11 11 8 0 0 70 19 36
2008 Language of service - Both English and French 42 27 18 12 0 0 0 70 12 33

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 26 42 14 11 2 4 0 71 14 43
2014 Language of service - English only 19 27 35 19 0 0 0 46 19 10
2014 Language of service - Both English and French 32 43 3 12 3 3 3 80 16 28
2011 Language of service - Both English and French 20 47 11 14 8 0 0 67 22 36
2008 Language of service - Both English and French 33 39 15 6 0 6 0 77 6 33

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 9 32 20 2 13 22 2 53 20 43
2014 Language of service - English only 9 37 26 0 9 19 0 57 11 10
2014 Language of service - Both English and French 14 24 29 11 14 7 0 41 27 28

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 47 38 3 10 2 0 0 85 12 42
2014 Language of service - English only 28 46 17 0 9 0 0 74 9 10
2014 Language of service - Both English and French 35 51 7 3 4 0 0 86 8 28
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 48 29 8 7 9 0 0 77 16 43
2014 Language of service - English only 46 28 26 0 0 0 0 74 0 10
2014 Language of service - Both English and French 35 44 7 7 4 0 3 82 11 28
2011 Language of service - Both English and French 39 31 16 8 5 0 0 70 14 36
2008 Language of service - Both English and French 45 27 18 6 3 0 0 73 9 33

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 55 24 12 7 2 0 0 79 9 43
2014 Language of service - English only 46 28 26 0 0 0 0 74 0 10
2014 Language of service - Both English and French 43 32 7 7 8 0 3 78 15 28
2011 Language of service - Both English and French 31 39 11 14 5 0 0 70 19 36
2008 Language of service - Both English and French 48 24 15 6 3 3 0 75 9 33

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 52 28 5 4 9 0 0 81 14 43
2014 Language of service - English only 55 19 26 0 0 0 0 74 0 10
2014 Language of service - Both English and French 54 22 13 3 8 0 0 75 11 28
2011 Language of service - Both English and French 36 39 11 11 3 0 0 75 14 36
2008 Language of service - Both English and French 55 21 12 6 6 0 0 76 12 33

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 77 16 2 0 4 0 0 93 4 43
2014 Language of service - English only 64 19 17 0 0 0 0 83 0 10
2014 Language of service - Both English and French 71 22 0 0 4 0 3 96 4 28
2011 Language of service - Both English and French 78 16 5 0 0 0 0 95 0 36
2008 Language of service - Both English and French 82 15 0 3 0 0 0 97 3 33

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 51 29 0 11 4 2 2 84 16 43
2014 Language of service - English only 46 18 26 9 0 0 0 64 9 10
2014 Language of service - Both English and French 36 42 14 3 4 0 0 78 8 28
2011 Language of service - Both English and French 38 23 16 8 9 3 3 65 18 36

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 55 29 2 5 7 3 0 86 11 43

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 52 25 9 2 7 3 2 81 9 43

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 52 24 12 7 4 0 0 77 11 43
2014 Language of service - English only 46 9 44 0 0 0 0 56 0 10
2014 Language of service - Both English and French 41 37 7 3 8 0 3 82 11 28
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 31 34 18 9 9 0 0 65 18 43
2014 Language of service - English only 27 28 26 18 0 0 0 55 18 10
2014 Language of service - Both English and French 21 44 17 3 14 0 0 66 18 28
2011 Language of service - Both English and French 6 41 20 17 14 3 0 48 32 35

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 28 29 12 20 11 0 0 57 31 43
2014 Language of service - English only 18 28 26 19 9 0 0 46 28 10
2014 Language of service - Both English and French 18 47 17 7 11 0 0 65 18 28
2011 Language of service - Both English and French 12 44 19 11 11 3 0 58 23 36
2008 Language of service - Both English and French 24 45 21 9 0 0 0 70 9 33

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 22 26 18 22 9 2 0 49 32 43
2014 Language of service - English only 18 37 17 19 9 0 0 55 28 10
2014 Language of service - Both English and French 7 54 18 14 8 0 0 61 21 28
2011 Language of service - Both English and French 20 36 22 8 5 8 0 61 15 36
2008 Language of service - Both English and French 12 45 21 15 6 0 0 58 21 33

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 22 31 15 18 11 3 0 54 30 43
2014 Language of service - English only 18 9 36 9 9 18 0 34 23 10
2014 Language of service - Both English and French 18 40 28 7 8 0 0 58 14 28
2011 Language of service - Both English and French 14 45 20 14 8 0 0 58 22 36
2008 Language of service - Both English and French 15 39 27 6 6 6 0 58 13 33

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 19 38 21 13 9 0 0 57 22 43
2014 Language of service - English only 18 28 35 9 9 0 0 46 19 10
2014 Language of service - Both English and French 13 52 17 14 3 0 0 65 18 28
2011 Language of service - Both English and French 20 31 25 8 11 5 0 54 20 36
2008 Language of service - Both English and French 24 48 18 6 3 0 0 73 9 33
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 14 64 9 6 4 2 0 80 11 43
2014 Language of service - English only 37 28 35 0 0 0 0 65 0 10
2014 Language of service - Both English and French 15 64 8 10 0 3 0 82 10 28
2011 Language of service - Both English and French 27 45 16 11 0 0 0 73 11 36

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 55 11 0 0 2 0 89 0 43
2014 Language of service - English only 37 28 35 0 0 0 0 65 0 10
2014 Language of service - Both English and French 39 43 14 0 3 0 0 82 3 28
2011 Language of service - Both English and French 33 48 8 3 3 5 0 86 6 36

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 43 11 11 4 6 0 72 17 43
2014 Language of service - English only 37 19 26 0 9 9 0 61 10 10
2014 Language of service - Both English and French 40 36 14 3 7 0 0 76 10 28
2011 Language of service - Both English and French 39 28 14 6 5 8 0 73 12 36
2008 Language of service - Both English and French 44 28 9 9 3 3 3 77 13 32

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 7 38 11 22 4 12 6 54 32 43
2014 Language of service - English only 9 37 45 9 0 0 0 46 9 10
2014 Language of service - Both English and French 22 40 21 14 0 3 0 64 14 28
2011 Language of service - Both English and French 22 44 11 14 3 5 0 71 18 36

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 13 20 15 16 11 21 4 44 36 43
2014 Language of service - English only 18 18 17 9 9 28 0 51 26 10
2014 Language of service - Both English and French 7 29 13 23 14 7 7 42 42 28
2011 Language of service - Both English and French 3 22 11 30 14 14 6 31 55 36

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 57 34 4 2 2 0 0 91 4 43
2014 Language of service - English only 65 9 26 0 0 0 0 74 0 10
2014 Language of service - Both English and French 49 21 12 7 8 3 0 73 15 28

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 64 25 0 2 2 7 0 95 5 43
2014 Language of service - English only 55 9 26 9 0 0 0 65 9 10
2014 Language of service - Both English and French 50 39 7 0 4 0 0 89 4 28
2011 Language of service - Both English and French 50 31 3 0 5 3 8 91 6 36
2008 Language of service - Both English and French 76 18 3 0 0 3 0 97 0 33

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 26 33 7 18 7 10 0 65 27 43
2014 Language of service - English only 28 37 36 0 0 0 0 64 0 10
2014 Language of service - Both English and French 29 36 17 14 4 0 0 66 18 28
2011 Language of service - Both English and French 36 27 17 8 5 5 0 67 15 36
2008 Language of service - Both English and French 36 39 15 9 0 0 0 76 9 33

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 21 26 22 13 14 3 0 49 28 43
2014 Language of service - English only 9 18 26 46 0 0 0 28 46 10
2014 Language of service - Both English and French 13 25 25 22 14 0 0 39 36 28
2011 Language of service - Both English and French 12 28 17 20 17 3 3 43 39 35
2008 Language of service - Both English and French 15 36 21 18 6 3 0 53 25 33

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 44 14 18 2 2 0 65 21 43

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 36 43 9 2 5 5 0 83 7 42
2014 Language of service - English only 37 28 17 9 0 9 0 71 10 10
2014 Language of service - Both English and French 53 32 11 3 0 0 0 86 3 28

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 40 42 7 7 2 2 0 84 9 42
2014 Language of service - English only 27 19 45 9 0 0 0 46 9 10
2014 Language of service - Both English and French 55 24 10 3 8 0 0 79 11 28
2011 Language of service - Both English and French 33 39 19 3 3 3 0 75 6 36

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 43 11 0 5 0 0 84 5 43
2014 Language of service - English only 37 28 26 9 0 0 0 65 9 10
2014 Language of service - Both English and French 49 37 0 10 4 0 0 86 14 28
2011 Language of service - Both English and French 36 42 16 3 3 0 0 78 5 36
2008 Language of service - Both English and French 61 33 3 3 0 0 0 94 3 33

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 31 37 16 6 9 0 0 68 15 43
2014 Language of service - English only 27 28 36 9 0 0 0 55 9 10
2014 Language of service - Both English and French 24 50 8 7 11 0 0 74 18 28
2011 Language of service - Both English and French 25 42 16 5 8 3 0 69 14 36

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 35 17 7 9 0 0 68 16 42
2014 Language of service - English only 27 28 26 18 0 0 0 55 18 10
2014 Language of service - Both English and French 21 54 3 11 11 0 0 75 22 28
2011 Language of service - Both English and French 33 39 16 11 0 0 0 73 11 36
2008 Language of service - Both English and French 52 30 3 15 0 0 0 82 15 33

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 33 18 9 13 0 0 59 22 43
2014 Language of service - English only 18 18 26 28 0 9 0 40 31 10
2014 Language of service - Both English and French 34 15 15 14 14 7 0 53 31 28
2011 Language of service - Both English and French 33 28 19 8 8 3 0 63 17 36
2008 Language of service - Both English and French 36 21 18 12 9 3 0 59 22 33
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - Both English and French 36 26 38 43
2014 Language of service - English only 45 9 46 10
2014 Language of service - Both English and French 47 17 36 28
2011 Language of service - Both English and French 39 17 44 36

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 0 13 81 6 0 0 16
2014 Language of service - Both English and French 0 7 71 0 9999 22 13
2011 Language of service - Both English and French 21 8 70 0 9999 0 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 14 86 43
2014 Language of service - Both English and French 22 78 28

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 12 20 18 9 5 36 0 51 21 43
2014 Language of service - English only 9 0 35 18 0 37 0 15 29 10
2014 Language of service - Both English and French 14 22 14 3 4 36 7 63 13 28

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 21 31 20 9 5 14 0 61 16 43
2014 Language of service - English only 9 9 35 18 0 28 0 26 25 10
2014 Language of service - Both English and French 18 44 19 4 4 10 0 70 9 27
2011 Language of service - Both English and French 25 26 28 8 0 14 0 58 9 36
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 41 11 13 4 2 6 69 19 43
2014 Language of service - English only 9 55 36 0 0 0 0 64 0 10
2014 Language of service - Both English and French 14 54 15 4 3 3 7 75 8 28
2011 Language of service - Both English and French 22 50 11 6 3 3 6 79 9 36
2008 Language of service - Both English and French 22 44 13 0 9 6 6 75 11 32

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 7 20 24 2 0 31 16 50 4 43
2014 Language of service - English only 0 0 45 9 0 46 0 0 17 10
2014 Language of service - Both English and French 3 3 26 8 0 40 20 17 19 28
2011 Language of service - Both English and French 3 16 19 5 5 28 22 39 22 36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 29 43 4 0 2 16 6 92 3 43
2014 Language of service - English only 28 18 36 0 0 18 0 56 0 10
2014 Language of service - Both English and French 27 38 10 0 4 13 7 82 5 28
2011 Language of service - Both English and French 28 38 11 0 5 11 6 80 7 36
2008 Language of service - Both English and French 41 25 3 6 3 16 6 84 12 32

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 32 9 2 2 24 6 81 6 43
2014 Language of service - English only 28 9 36 0 0 28 0 51 0 10
2014 Language of service - Both English and French 24 30 25 0 8 7 7 63 9 28
2011 Language of service - Both English and French 19 33 16 3 5 14 9 68 11 36
2008 Language of service - Both English and French 34 34 16 6 0 6 3 76 7 32
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 15 13 24 0 0 40 7 53 0 43
2014 Language of service - English only 9 9 17 0 0 55 9 52 0 10
2014 Language of service - Both English and French 7 28 4 0 4 54 3 81 10 28

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 31 31 18 0 2 18 0 76 3 43
2014 Language of service - English only 18 19 17 9 0 37 0 58 15 10
2014 Language of service - Both English and French 25 35 7 0 4 28 0 84 6 28
2011 Language of service - Both English and French 22 56 11 3 3 5 0 83 6 36
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 31 25 8 12 0 2 55 20 42

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 18 20 31 12 0 0 38 42 43

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 36 9 15 19 0 0 57 34 42

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 19 15 34 14 0 0 36 48 42

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 36 27 20 7 0 0 10 70 8 42

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 21 24 18 28 9 0 0 45 37 42

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 33 17 18 7 0 0 58 25 42

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 25 18 24 10 0 0 48 34 43

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 44 18 15 7 0 0 60 21 42

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 40 25 15 8 7 0 5 69 15 42

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 57 13 13 7 5 0 4 74 12 43

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 72 12 2 2 5 0 7 91 7 43

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 57 22 5 10 2 0 4 83 12 43

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 60 19 7 3 7 0 5 82 10 42

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 59 7 5 2 2 0 25 88 6 43

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 71 16 6 0 0 0 7 93 0 43

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 62 16 10 2 0 0 10 86 3 43

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 62 20 11 2 0 0 4 86 2 43

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 7 28 44 14 6 0 0 35 21 43

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 15 23 35 23 5 0 0 27 38 43

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 33 20 13 7 9 2 55 22 43

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 33 19 18 9 5 0 52 28 42
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 13 87 43
2014 Language of service - Both English and French 22 78 28
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 24 37 14 2 4 2 19 81 43

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 41 32

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 37 32

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 37 32

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 29 32

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 32

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 23 32

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 0 69 12 13 6 0 30

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 15 47 9 12 6 6 6 70 20 32

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 6 23 12 9 32 6 13 35 50 32
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