2017 Public Service Employee Survey Results for Infrastructure Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 39 2 8 2 0 0 88 10 48
2017 Does not provide services to public 51 38 2 6 2 0 0 89 8 264
2014 Provides services to public 39 33 12 11 5 0 0 72 15 38
2014 Does not provide services to public 47 45 3 4 1 0 0 92 5 264
2011 Provides services to public 34 55 2 9 0 0 0 89 9 44
2011 Does not provide services to public 55 39 1 5 1 0 0 94 5 260
2008 Provides services to public 49 41 3 5 3 0 0 89 8 37
2008 Does not provide services to public 46 41 5 4 3 0 1 87 8 160

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 20 4 0 0 0 0 96 0 48
2017 Does not provide services to public 76 17 3 2 0 0 1 95 2 263
2014 Provides services to public 64 18 13 0 6 0 0 82 6 38
2014 Does not provide services to public 73 19 4 2 1 0 0 93 3 264
2011 Provides services to public 68 22 2 7 0 0 0 91 7 44
2011 Does not provide services to public 76 17 3 2 0 2 0 95 3 260
2008 Provides services to public 81 11 0 5 0 3 0 94 6 37
2008 Does not provide services to public 70 23 4 1 1 1 0 93 3 161

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 29 8 6 4 0 0 82 10 48
2017 Does not provide services to public 64 20 7 7 2 0 0 85 9 263
2014 Provides services to public 51 20 5 19 5 0 0 71 24 38
2014 Does not provide services to public 61 24 4 8 3 0 0 85 11 264
2011 Provides services to public 54 11 12 23 0 0 0 65 23 44
2011 Does not provide services to public 70 13 5 8 2 0 0 84 11 260
2008 Provides services to public 54 19 0 22 5 0 0 73 27 37
2008 Does not provide services to public 61 26 2 7 3 0 0 88 11 161

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 39 2 10 8 0 0 80 18 48
2017 Does not provide services to public 49 29 7 10 5 0 0 78 14 263
2014 Provides services to public 54 24 10 2 10 0 0 78 12 38
2014 Does not provide services to public 57 27 6 8 2 0 0 84 10 263
2011 Provides services to public 43 29 9 12 7 0 0 72 18 44
2011 Does not provide services to public 53 33 7 6 1 0 0 86 7 260

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 38 16 16 6 0 0 61 22 48
2017 Does not provide services to public 35 33 12 13 6 0 1 68 19 263
2014 Provides services to public 26 41 22 5 5 0 0 67 11 38
2014 Does not provide services to public 39 40 9 8 2 1 1 80 10 264
2011 Provides services to public 25 48 12 7 2 0 7 78 10 44
2011 Does not provide services to public 36 41 14 6 2 0 1 78 8 260
2008 Provides services to public 30 38 11 14 5 0 3 69 19 37
2008 Does not provide services to public 31 38 14 9 5 1 2 71 15 162

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 51 6 6 0 0 0 88 6 47
2017 Does not provide services to public 36 43 9 8 5 0 0 79 13 264
2014 Provides services to public 23 45 19 7 5 0 0 68 13 38
2014 Does not provide services to public 37 39 14 5 6 0 0 75 11 264
2011 Provides services to public 34 46 7 7 7 0 0 80 14 44
2011 Does not provide services to public 32 46 9 10 4 0 0 78 13 260
2008 Provides services to public 49 24 8 14 5 0 0 73 19 37
2008 Does not provide services to public 27 44 16 10 3 0 0 71 13 162

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 29 6 2 2 0 0 90 4 47
2017 Does not provide services to public 43 40 5 9 3 0 0 83 12 263
2014 Provides services to public 35 37 18 5 5 0 0 72 10 38
2014 Does not provide services to public 43 41 6 8 3 0 0 83 11 263
2011 Provides services to public 43 30 9 9 7 2 0 75 16 44
2011 Does not provide services to public 34 46 11 5 5 0 0 80 9 260
2008 Provides services to public 43 38 11 5 3 0 0 81 8 37
2008 Does not provide services to public 35 48 8 4 4 0 0 83 9 162

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 35 2 4 4 0 2 90 8 47
2017 Does not provide services to public 53 32 9 5 0 0 0 85 6 263
2014 Provides services to public 41 36 15 5 2 0 0 78 7 38
2014 Does not provide services to public 56 33 5 4 1 0 0 89 6 264

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 39 13 10 6 0 0 71 16 47
2017 Does not provide services to public 41 32 8 14 5 0 0 73 19 264
2014 Provides services to public 32 42 10 10 5 0 0 75 16 38
2014 Does not provide services to public 42 33 8 10 5 1 0 76 16 263
2011 Provides services to public 43 25 11 16 5 0 0 68 21 44
2011 Does not provide services to public 48 37 7 5 2 0 0 85 8 259

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 33 10 14 8 2 8 64 25 47
2017 Does not provide services to public 26 22 13 16 12 2 10 54 31 263
2014 Provides services to public 25 21 20 15 11 0 7 50 28 38
2014 Does not provide services to public 30 22 8 13 11 2 14 62 28 264
2011 Provides services to public 27 20 18 18 7 2 7 52 28 44
2011 Does not provide services to public 34 24 9 11 8 1 14 67 22 259
2008 Provides services to public 31 22 3 19 11 3 11 61 35 36
2008 Does not provide services to public 27 22 14 11 14 3 10 56 28 162

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 56 10 4 2 0 0 84 6 48
2017 Does not provide services to public 36 41 10 7 6 0 0 77 13 264
2014 Provides services to public 20 52 13 7 8 0 0 72 15 38
2014 Does not provide services to public 32 45 10 7 6 0 0 77 13 264
2011 Provides services to public 25 60 7 2 5 2 0 86 7 44
2011 Does not provide services to public 34 40 13 8 5 0 0 75 13 259
2008 Provides services to public 32 43 11 8 5 0 0 76 14 37
2008 Does not provide services to public 22 48 10 12 7 0 0 70 19 162

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 38 11 20 8 0 2 60 29 48
2017 Does not provide services to public 30 35 15 10 9 0 0 65 20 264
2014 Provides services to public 20 50 19 2 8 0 0 70 10 38
2014 Does not provide services to public 33 38 14 8 6 0 0 71 14 263
2011 Provides services to public 29 27 18 21 4 0 0 57 25 44
2011 Does not provide services to public 34 36 14 10 5 0 0 71 15 260

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 46 7 20 4 0 0 69 24 48
2017 Does not provide services to public 25 40 15 15 6 0 0 65 21 264

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 45 6 2 4 0 0 88 6 47
2017 Does not provide services to public 47 38 7 5 1 0 1 87 6 264
2014 Provides services to public 41 37 18 0 5 0 0 78 5 38
2014 Does not provide services to public 49 36 10 3 2 0 0 85 4 264
2011 Provides services to public 37 50 7 5 2 0 0 86 7 44
2011 Does not provide services to public 48 40 6 3 3 1 0 88 5 260
2008 Provides services to public 51 32 8 5 3 0 0 84 8 37
2008 Does not provide services to public 45 32 9 7 7 0 0 77 14 162

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 40 21 10 8 0 0 61 18 48
2017 Does not provide services to public 33 39 10 8 9 0 0 72 18 263

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 48 0 2 0 0 0 98 2 48
2017 Does not provide services to public 48 38 8 4 2 0 0 86 6 264
2014 Provides services to public 56 29 12 0 2 0 0 86 2 38
2014 Does not provide services to public 57 29 10 2 2 0 0 86 4 264
2011 Provides services to public 56 37 4 3 0 0 0 93 3 44
2011 Does not provide services to public 51 38 6 2 2 0 0 90 4 260

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 41 12 12 4 0 0 72 16 48
2017 Does not provide services to public 38 39 11 8 5 0 0 77 12 264
2014 Provides services to public 28 42 15 8 8 0 0 69 16 38
2014 Does not provide services to public 33 43 11 9 3 1 0 76 13 264
2011 Provides services to public 41 37 13 5 4 0 0 77 9 44
2011 Does not provide services to public 38 41 9 8 4 0 0 79 12 260

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 48 9 14 4 0 0 73 18 48
2017 Does not provide services to public 39 35 13 7 6 0 0 74 13 264
2014 Provides services to public 23 47 15 7 8 0 0 69 15 38
2014 Does not provide services to public 38 39 11 8 4 0 0 77 12 264

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 47 6 8 8 0 0 78 16 48
2017 Does not provide services to public 38 34 13 9 6 0 0 72 15 264
2014 Provides services to public 30 45 15 5 5 0 0 75 10 38
2014 Does not provide services to public 41 40 11 5 3 0 0 81 8 263
2011 Provides services to public 33 44 13 2 7 0 0 78 9 44
2011 Does not provide services to public 43 38 11 4 3 1 0 82 7 260

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 46 13 6 0 0 0 81 6 48
2017 Does not provide services to public 37 39 12 8 4 0 0 76 12 263
2014 Provides services to public 22 53 15 5 5 0 0 75 10 38
2014 Does not provide services to public 40 40 12 4 3 0 0 80 8 264
2011 Provides services to public 39 43 9 5 2 0 2 84 7 44
2011 Does not provide services to public 43 41 9 5 2 0 0 84 7 259
2008 Provides services to public 46 32 16 0 5 0 0 78 5 37
2008 Does not provide services to public 32 43 10 8 6 0 0 75 14 162

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 35 30 12 2 0 0 57 14 48
2017 Does not provide services to public 29 35 20 8 8 0 0 64 16 264
2014 Provides services to public 28 33 26 7 6 0 0 61 13 38
2014 Does not provide services to public 39 29 15 10 6 0 0 69 16 264
2011 Provides services to public 20 40 16 16 5 2 0 62 21 44
2011 Does not provide services to public 36 39 17 5 3 0 0 75 8 258
2008 Provides services to public 35 35 8 22 0 0 0 70 22 37
2008 Does not provide services to public 33 38 14 9 6 0 1 71 14 162

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 21 36 21 4 0 2 26 37 48
2017 Does not provide services to public 13 24 37 16 5 1 4 22 39 263
2014 Provides services to public 2 35 45 7 8 3 0 15 38 38
2014 Does not provide services to public 13 18 40 20 7 1 1 28 31 264
2011 Provides services to public 16 28 33 16 5 0 2 21 45 43
2011 Does not provide services to public 6 19 45 19 9 0 1 29 26 259
2008 Provides services to public 16 19 49 5 8 0 3 14 36 37
2008 Does not provide services to public 16 25 35 16 4 1 4 21 43 162

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 24 22 17 10 4 2 29 47 48
2017 Does not provide services to public 12 26 29 15 11 2 5 28 41 263
2014 Provides services to public 2 29 30 20 13 3 3 35 33 38
2014 Does not provide services to public 9 14 35 23 15 2 2 40 24 264
2011 Provides services to public 2 14 46 23 9 2 2 34 18 43
2011 Does not provide services to public 4 13 26 30 21 4 3 55 18 260
2008 Provides services to public 11 22 27 27 11 0 3 39 33 37
2008 Does not provide services to public 10 25 30 17 15 1 2 33 36 162

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 45 22 0 0 0 22 33 48
2017 Does not provide services to public 13 23 30 20 9 0 5 31 38 263
2014 Provides services to public 13 34 33 15 5 0 0 20 47 38
2014 Does not provide services to public 17 29 33 11 8 1 1 20 46 264
2011 Provides services to public 16 16 38 19 9 0 2 28 33 43
2011 Does not provide services to public 8 19 31 27 11 2 2 40 28 260
2008 Provides services to public 19 17 39 19 3 0 3 23 37 36
2008 Does not provide services to public 14 16 35 19 9 3 5 30 32 162

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 24 29 23 7 0 0 30 41 47
2017 Does not provide services to public 11 28 29 17 11 0 4 29 41 259
2014 Provides services to public 10 29 36 15 10 0 0 25 39 38
2014 Does not provide services to public 10 20 36 24 8 1 1 33 30 261
2011 Provides services to public 10 16 44 16 9 2 2 27 27 43
2011 Does not provide services to public 4 11 45 27 10 1 1 38 16 259
2008 Provides services to public 16 14 43 16 8 0 3 25 31 37
2008 Does not provide services to public 6 24 32 27 8 1 2 36 31 162

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 23 29 12 6 0 0 18 52 48
2017 Does not provide services to public 18 22 26 18 8 2 6 28 44 262
2014 Provides services to public 18 31 23 15 10 3 0 25 51 38
2014 Does not provide services to public 14 21 30 22 11 1 2 33 35 263
2011 Provides services to public 18 23 34 16 7 0 2 23 42 44
2011 Does not provide services to public 5 15 33 27 14 2 3 43 22 260
2008 Provides services to public 14 22 24 30 8 0 3 39 36 37
2008 Does not provide services to public 12 19 32 19 11 2 4 32 34 161

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 37 16 10 4 0 0 14 69 48
2017 Does not provide services to public 28 26 22 10 7 2 6 18 58 262
2014 Provides services to public 8 16 38 31 5 3 0 36 25 38
2014 Does not provide services to public 7 19 29 22 16 2 5 41 28 263
2011 Provides services to public 9 19 29 28 7 5 5 38 30 43
2011 Does not provide services to public 5 15 26 29 19 2 4 51 21 260
2008 Provides services to public 14 27 32 19 5 0 3 25 42 37
2008 Does not provide services to public 19 31 22 18 5 1 4 24 53 162

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 25 28 22 2 2 0 24 47 48
2017 Does not provide services to public 11 21 37 19 6 2 5 26 35 262
2014 Provides services to public 21 13 46 13 5 3 0 18 35 38
2014 Does not provide services to public 14 19 36 18 10 2 1 28 35 264
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 16 0 2 6 0 0 92 8 48
2017 Does not provide services to public 72 19 4 4 0 0 0 91 5 264
2014 Provides services to public 59 18 7 11 5 0 0 77 16 38
2014 Does not provide services to public 74 20 2 4 0 0 0 93 4 264
2011 Provides services to public 56 32 7 0 3 2 0 91 3 44
2011 Does not provide services to public 73 18 4 4 1 0 0 91 5 260
2008 Provides services to public 68 19 5 3 3 0 3 89 6 37
2008 Does not provide services to public 70 21 2 5 1 1 0 93 6 162

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 14 14 18 6 5 8 57 27 48
2017 Does not provide services to public 31 27 15 7 6 7 7 67 15 263
2014 Provides services to public 23 24 28 10 8 5 2 51 19 38
2014 Does not provide services to public 39 27 10 10 4 3 6 73 16 264

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 36 14 10 2 0 0 74 12 48
2017 Does not provide services to public 50 33 7 6 2 1 0 84 9 264
2014 Provides services to public 33 49 12 0 5 0 0 82 5 38
2014 Does not provide services to public 48 28 9 9 5 0 1 77 14 264

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 47 12 6 6 0 0 76 12 48
2017 Does not provide services to public 37 39 7 10 5 2 0 78 15 263
2014 Provides services to public 28 57 10 0 2 0 2 87 3 38
2014 Does not provide services to public 40 38 8 8 3 1 2 81 11 265
2011 Provides services to public 18 53 9 9 9 2 0 73 18 44
2011 Does not provide services to public 37 39 10 6 7 1 1 77 13 259
2008 Provides services to public 38 32 16 14 0 0 0 70 14 37
2008 Does not provide services to public 36 37 7 12 4 4 0 76 17 162

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 42 13 12 4 6 0 69 17 48
2017 Does not provide services to public 36 32 9 7 5 11 1 77 13 263
2014 Provides services to public 28 39 12 14 2 2 2 71 17 38
2014 Does not provide services to public 39 23 14 8 7 6 2 68 17 265
2011 Provides services to public 19 50 9 13 7 2 0 70 21 44
2011 Does not provide services to public 37 26 12 8 8 8 1 69 17 259
2008 Provides services to public 30 41 14 11 0 5 0 74 11 37
2008 Does not provide services to public 37 30 12 7 6 8 0 73 14 162

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 28 22 2 16 22 2 48 23 48
2017 Does not provide services to public 15 22 19 13 6 21 4 50 25 264
2014 Provides services to public 13 28 28 8 13 10 0 45 23 38
2014 Does not provide services to public 16 24 19 14 8 14 5 50 27 265

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 36 5 9 2 0 0 85 11 47
2017 Does not provide services to public 50 35 6 6 2 0 0 86 8 264
2014 Provides services to public 33 49 10 3 5 0 0 82 8 38
2014 Does not provide services to public 55 31 7 5 1 0 0 87 7 265
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 30 7 8 10 0 0 75 18 48
2017 Does not provide services to public 38 38 9 7 6 1 0 77 14 264
2014 Provides services to public 38 40 12 5 3 0 3 79 8 38
2014 Does not provide services to public 42 35 11 7 3 2 0 79 10 265
2011 Provides services to public 34 41 13 7 4 0 0 75 11 44
2011 Does not provide services to public 38 34 10 10 7 1 0 73 17 260
2008 Provides services to public 43 30 19 5 3 0 0 73 8 37
2008 Does not provide services to public 38 33 9 9 10 1 0 73 19 162

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 26 11 6 4 0 0 79 10 48
2017 Does not provide services to public 51 26 11 5 4 3 0 79 9 264
2014 Provides services to public 44 31 12 5 5 0 3 77 11 38
2014 Does not provide services to public 55 24 10 3 4 3 0 82 8 265
2011 Provides services to public 32 41 9 13 4 0 0 73 18 44
2011 Does not provide services to public 47 27 11 6 8 1 0 74 14 260
2008 Provides services to public 46 24 16 8 3 3 0 72 11 37
2008 Does not provide services to public 41 28 8 9 8 5 0 73 18 162

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 26 7 4 10 0 0 79 14 48
2017 Does not provide services to public 49 31 9 7 3 0 0 80 11 263
2014 Provides services to public 54 21 17 2 6 0 0 75 8 38
2014 Does not provide services to public 51 30 8 6 4 2 0 82 10 265
2011 Provides services to public 34 42 9 13 2 0 0 75 16 44
2011 Does not provide services to public 38 34 7 11 9 1 0 73 20 260
2008 Provides services to public 49 27 11 5 8 0 0 76 14 37
2008 Does not provide services to public 43 28 6 12 9 2 0 72 22 162

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 15 2 0 4 0 2 94 4 48
2017 Does not provide services to public 83 12 3 1 1 0 0 95 2 264
2014 Provides services to public 69 21 5 0 3 0 3 92 3 38
2014 Does not provide services to public 84 11 3 1 1 0 0 95 2 265
2011 Provides services to public 77 18 4 0 0 0 0 96 0 44
2011 Does not provide services to public 80 15 2 1 1 0 1 96 2 259
2008 Provides services to public 84 14 0 3 0 0 0 97 3 37
2008 Does not provide services to public 80 12 3 2 2 0 1 92 5 162

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 31 0 10 4 2 2 85 15 48
2017 Does not provide services to public 51 25 10 5 2 2 5 82 7 263
2014 Provides services to public 39 36 18 5 3 0 0 74 8 38
2014 Does not provide services to public 49 23 10 3 5 5 6 81 8 265
2011 Provides services to public 38 30 13 7 7 2 2 72 14 44
2011 Does not provide services to public 41 28 12 7 6 3 3 73 14 260

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 28 2 4 8 3 0 86 12 48
2017 Does not provide services to public 58 24 7 5 3 3 0 84 8 264

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 10 2 6 3 2 81 8 48
2017 Does not provide services to public 61 22 8 3 4 3 0 85 7 264

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 22 11 8 6 0 0 75 14 48
2017 Does not provide services to public 55 23 9 7 5 0 0 78 12 264
2014 Provides services to public 43 30 17 2 6 0 3 74 8 38
2014 Does not provide services to public 54 28 10 4 4 0 0 82 8 265
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 16 45 9 9 4 5 11 73 16 88
2014 Provides services to public 33 28 13 6 13 0 7 65 21 15
2014 Does not provide services to public 28 34 13 9 3 5 8 71 14 84

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 33 16 8 12 2 0 64 20 48
2017 Does not provide services to public 31 37 15 9 4 3 0 71 13 264
2014 Provides services to public 23 40 19 7 10 0 0 63 18 38
2014 Does not provide services to public 28 39 13 8 4 7 1 72 14 265
2011 Provides services to public 5 47 21 14 11 2 0 53 26 43
2011 Does not provide services to public 27 36 15 10 7 5 0 67 18 259

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 26 11 20 16 0 0 53 36 48
2017 Does not provide services to public 28 34 17 11 7 2 1 64 19 264
2014 Provides services to public 18 42 20 10 10 0 0 60 20 38
2014 Does not provide services to public 27 37 18 11 5 2 0 65 16 264
2011 Provides services to public 12 47 20 9 9 2 0 61 18 44
2011 Does not provide services to public 32 36 13 10 5 3 0 70 16 260
2008 Provides services to public 27 46 19 8 0 0 0 73 8 37
2008 Does not provide services to public 28 34 13 14 9 3 0 64 23 162

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 26 19 20 14 2 0 46 35 48
2017 Does not provide services to public 21 34 21 14 7 2 1 56 22 264
2014 Provides services to public 10 50 17 15 8 0 0 60 23 38
2014 Does not provide services to public 19 40 17 14 6 3 0 61 21 265
2011 Provides services to public 19 36 23 11 4 7 0 59 17 44
2011 Does not provide services to public 27 42 16 8 3 4 0 72 11 260
2008 Provides services to public 16 46 19 14 5 0 0 62 19 37
2008 Does not provide services to public 17 39 15 15 9 6 0 59 25 162

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 28 16 16 16 3 0 50 33 48
2017 Does not provide services to public 28 30 11 16 11 3 0 60 28 264
2014 Provides services to public 18 32 30 7 8 5 0 52 16 38
2014 Does not provide services to public 20 33 17 15 8 6 0 57 24 265
2011 Provides services to public 13 43 21 13 7 2 0 58 21 44
2011 Does not provide services to public 29 34 14 9 6 7 0 68 17 260
2008 Provides services to public 16 41 27 5 5 5 0 60 11 37
2008 Does not provide services to public 16 38 15 14 10 7 0 58 26 162

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 34 23 12 12 0 0 53 24 48
2017 Does not provide services to public 25 40 18 12 4 1 0 66 16 264
2014 Provides services to public 15 45 22 13 5 0 0 60 18 38
2014 Does not provide services to public 22 32 17 18 7 3 1 56 26 264
2011 Provides services to public 20 35 23 9 9 4 0 58 19 44
2011 Does not provide services to public 22 41 13 15 7 2 0 64 22 260
2008 Provides services to public 22 49 16 11 3 0 0 70 14 37
2008 Does not provide services to public 19 31 13 21 15 1 0 51 36 162
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 60 10 8 4 2 0 78 12 48
2017 Does not provide services to public 34 44 13 7 1 0 0 79 8 263
2014 Provides services to public 21 55 15 7 0 2 0 77 8 38
2014 Does not provide services to public 32 41 13 9 3 2 0 75 12 265
2011 Provides services to public 25 53 13 9 0 0 0 78 9 44
2011 Does not provide services to public 35 45 9 5 2 4 0 83 8 258

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 52 10 0 0 2 0 90 0 48
2017 Does not provide services to public 52 34 7 2 0 4 0 90 3 264
2014 Provides services to public 39 39 20 0 2 0 0 78 2 38
2014 Does not provide services to public 45 37 9 3 2 3 0 85 6 265
2011 Provides services to public 32 48 9 5 2 4 0 83 7 44
2011 Does not provide services to public 47 38 7 3 2 3 0 89 4 258

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 43 12 10 4 8 2 71 16 48
2017 Does not provide services to public 33 31 10 16 7 2 2 66 23 264
2014 Provides services to public 39 31 17 2 7 3 0 72 10 38
2014 Does not provide services to public 38 38 9 6 5 3 1 79 12 265
2011 Provides services to public 34 32 16 5 4 9 0 73 10 44
2011 Does not provide services to public 36 32 8 10 6 5 3 74 18 258
2008 Provides services to public 42 33 8 8 3 3 3 79 12 36
2008 Does not provide services to public 33 28 15 10 7 6 1 65 19 162

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 38 10 22 4 10 7 56 32 48
2017 Does not provide services to public 21 30 20 15 6 7 1 55 23 263
2014 Provides services to public 19 39 27 13 0 2 0 59 13 38
2014 Does not provide services to public 34 36 15 5 4 5 1 75 10 264
2011 Provides services to public 18 41 13 16 2 4 5 65 20 44
2011 Does not provide services to public 27 34 16 12 6 5 1 65 19 260

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 20 16 14 14 21 4 42 37 48
2017 Does not provide services to public 17 17 18 13 14 14 7 43 34 264
2014 Provides services to public 10 26 14 19 13 12 5 44 39 38
2014 Does not provide services to public 14 20 16 16 14 16 4 43 37 265
2011 Provides services to public 2 23 19 25 13 13 5 30 46 44
2011 Does not provide services to public 10 17 20 11 14 19 9 38 34 260

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 32 6 2 2 0 0 90 4 48
2017 Does not provide services to public 62 27 8 2 1 1 0 90 3 263
2014 Provides services to public 53 18 16 5 5 2 0 73 11 38
2014 Does not provide services to public 58 28 8 4 1 1 0 87 6 265

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 22 2 4 2 6 0 92 6 48
2017 Does not provide services to public 67 21 8 1 0 3 1 91 1 264
2014 Provides services to public 51 31 12 3 3 0 0 82 6 38
2014 Does not provide services to public 62 25 6 1 0 4 1 92 2 265
2011 Provides services to public 55 30 2 0 4 2 7 93 5 44
2011 Does not provide services to public 69 19 5 3 0 2 2 91 3 260
2008 Provides services to public 68 19 3 3 0 5 3 94 3 37
2008 Does not provide services to public 60 22 7 4 0 3 4 89 4 162

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 30 8 18 12 9 0 58 33 48
2017 Does not provide services to public 31 33 15 10 7 4 0 67 18 263
2014 Provides services to public 29 36 22 10 3 0 0 65 13 38
2014 Does not provide services to public 33 36 16 7 5 2 0 71 13 265
2011 Provides services to public 32 36 14 9 4 4 0 71 14 44
2011 Does not provide services to public 36 37 9 9 8 1 0 74 17 260
2008 Provides services to public 32 41 16 11 0 0 0 73 11 37
2008 Does not provide services to public 31 34 9 12 9 6 0 69 22 161

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 24 24 12 18 3 0 44 31 48
2017 Does not provide services to public 21 26 13 16 18 6 1 51 36 264
2014 Provides services to public 12 23 26 28 10 0 0 36 39 38
2014 Does not provide services to public 21 23 15 20 15 3 3 47 37 265
2011 Provides services to public 12 30 19 19 14 5 2 45 35 43
2011 Does not provide services to public 19 25 15 21 17 1 2 46 39 260
2008 Provides services to public 19 35 22 16 5 3 0 56 22 37
2008 Does not provide services to public 16 34 16 15 16 2 2 52 32 161

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 43 15 16 6 2 0 62 22 48
2017 Does not provide services to public 27 39 18 8 5 2 0 68 14 263

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 43 8 4 4 5 0 83 8 47
2017 Does not provide services to public 47 32 11 2 2 5 1 84 4 263
2014 Provides services to public 49 31 12 5 0 3 0 82 5 38
2014 Does not provide services to public 53 29 10 1 3 3 0 85 4 265

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 39 8 6 2 4 0 83 9 47
2017 Does not provide services to public 45 37 8 5 1 2 0 85 7 264
2014 Provides services to public 47 23 19 5 5 0 0 70 11 38
2014 Does not provide services to public 50 31 10 4 3 2 0 83 6 265
2011 Provides services to public 32 44 16 2 5 2 0 77 7 44
2011 Does not provide services to public 46 37 8 5 2 2 0 85 7 260

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 40 16 0 6 0 0 78 6 48
2017 Does not provide services to public 50 37 7 3 2 0 0 88 5 264
2014 Provides services to public 46 34 7 10 3 0 0 80 13 38
2014 Does not provide services to public 60 28 7 2 2 0 0 89 5 264
2011 Provides services to public 34 48 13 2 2 0 0 82 4 44
2011 Does not provide services to public 53 33 6 5 3 0 0 86 8 260
2008 Provides services to public 57 38 3 3 0 0 0 95 3 37
2008 Does not provide services to public 49 33 9 3 4 1 0 83 8 162

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 33 17 12 8 0 0 63 20 48
2017 Does not provide services to public 41 28 14 9 7 1 0 70 17 262
2014 Provides services to public 25 44 16 7 8 0 0 69 15 38
2014 Does not provide services to public 42 35 12 7 4 0 0 77 11 265
2011 Provides services to public 27 43 16 4 7 2 0 72 11 44
2011 Does not provide services to public 43 36 10 7 3 0 0 80 10 260

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 32 21 6 10 0 0 63 16 47
2017 Does not provide services to public 38 37 10 8 6 1 0 76 15 263
2014 Provides services to public 23 47 10 13 8 0 0 70 21 38
2014 Does not provide services to public 40 37 11 7 3 1 0 78 10 265
2011 Provides services to public 32 44 13 11 0 0 0 75 11 44
2011 Does not provide services to public 42 38 9 9 3 0 0 79 12 260
2008 Provides services to public 49 32 3 14 3 0 0 81 16 37
2008 Does not provide services to public 38 34 10 10 6 2 0 73 16 162

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 29 18 10 14 2 0 57 25 48
2017 Does not provide services to public 31 23 16 16 11 2 0 55 28 264
2014 Provides services to public 30 16 18 18 10 7 0 50 31 38
2014 Does not provide services to public 34 25 15 14 9 3 1 62 23 264
2011 Provides services to public 32 30 16 9 9 5 0 65 19 44
2011 Does not provide services to public 38 22 15 12 9 3 1 63 22 260
2008 Provides services to public 35 24 16 11 11 3 0 61 22 37
2008 Does not provide services to public 32 20 16 16 13 4 0 54 30 161
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 35 25 40 48
2017 Does not provide services to public 48 25 27 264
2014 Provides services to public 46 15 39 38
2014 Does not provide services to public 40 22 38 265
2011 Provides services to public 46 14 40 44
2011 Does not provide services to public 43 22 35 260

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 0 12 82 6 0 0 17
2017 Does not provide services to public 6 14 65 4 5 6 130
2014 Provides services to public 0 5 73 5 9999 16 17
2014 Does not provide services to public 4 16 63 10 9999 6 108
2011 Provides services to public 15 11 64 6 9999 5 20
2011 Does not provide services to public 3 21 66 4 9999 6 113
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 48
2017 Does not provide services to public 23 77 263
2014 Provides services to public 21 79 38
2014 Does not provide services to public 15 85 265

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 41 59
2014 Does not provide services to public 36 41

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 68 59
2014 Does not provide services to public 79 41

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 59
2014 Does not provide services to public 0 41

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 33 60
2014 Does not provide services to public 54 41

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 40 60
2014 Does not provide services to public 47 41

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 60
2014 Does not provide services to public 34 41

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 27 60
2014 Does not provide services to public 46 41

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 60
2014 Does not provide services to public 37 41

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 51 60
2014 Does not provide services to public 67 41

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 30 60
2014 Does not provide services to public 27 41

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 60
2014 Does not provide services to public 0 41

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 60

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 60
2014 Does not provide services to public 12 41

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 52 60
2014 Does not provide services to public 39 41

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 60
2014 Does not provide services to public 24 41

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 60

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 55 60
2014 Does not provide services to public 58 41

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 60
2014 Does not provide services to public 19 41

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 60
2014 Does not provide services to public 25 41

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 60
2014 Does not provide services to public 12 41

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 60
2014 Does not provide services to public 0 41

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 60
2014 Does not provide services to public 15 41

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 60

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 60
2014 Does not provide services to public 20 41

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 60

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 60

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 60
2014 Does not provide services to public 15 41

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 60
2014 Does not provide services to public 13 41

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 60
2014 Does not provide services to public 29 41

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 60
2014 Does not provide services to public 22 41

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 60

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 60
2014 Does not provide services to public 25 41

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 60
2014 Does not provide services to public 14 41

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 40 60
2014 Does not provide services to public 42 41

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 58 60
2014 Does not provide services to public 40 41

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 60

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 60

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 78 22 60

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 18 16 8 6 37 4 50 24 48
2017 Does not provide services to public 14 10 18 7 5 34 11 45 22 263
2014 Provides services to public 12 16 19 7 3 37 5 49 18 38
2014 Does not provide services to public 18 11 14 6 5 35 11 54 20 265

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 30 18 10 4 19 0 61 18 48
2017 Does not provide services to public 23 25 20 7 4 18 2 60 14 263
2014 Provides services to public 16 35 23 8 3 15 0 60 13 37
2014 Does not provide services to public 25 24 19 5 4 21 2 64 12 265
2011 Provides services to public 20 32 25 7 0 16 0 62 8 44
2011 Does not provide services to public 32 28 17 5 2 16 0 72 8 260
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 43 10 12 4 2 5 72 17 48
2017 Does not provide services to public 23 42 7 12 3 1 13 76 17 264
2014 Provides services to public 12 54 21 3 2 2 5 72 6 38
2014 Does not provide services to public 23 45 9 8 2 1 11 78 11 265
2011 Provides services to public 20 52 13 5 2 2 5 78 8 44
2011 Does not provide services to public 20 47 9 9 5 1 9 74 16 260
2008 Provides services to public 19 47 14 0 8 6 6 75 9 36
2008 Does not provide services to public 22 50 7 4 4 2 10 82 10 162

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 18 26 2 0 34 14 47 4 48
2017 Does not provide services to public 12 12 18 5 2 36 16 48 15 262
2014 Provides services to public 3 2 31 8 0 41 15 11 18 38
2014 Does not provide services to public 5 12 20 5 3 39 16 38 18 265
2011 Provides services to public 2 13 22 4 7 30 20 32 23 44
2011 Does not provide services to public 6 9 22 3 4 41 16 33 16 260

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 41 6 0 2 14 5 90 3 48
2017 Does not provide services to public 34 25 10 2 1 16 12 82 4 264
2014 Provides services to public 28 33 17 0 3 15 5 75 4 38
2014 Does not provide services to public 31 30 8 3 1 14 13 83 6 265
2011 Provides services to public 27 38 13 2 4 9 5 77 8 44
2011 Does not provide services to public 29 23 10 5 2 20 10 74 11 260
2008 Provides services to public 39 25 6 6 3 14 8 82 11 36
2008 Does not provide services to public 33 35 6 3 2 11 10 85 7 162

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 10 4 4 24 5 75 11 48
2017 Does not provide services to public 24 26 13 5 1 20 11 72 9 264
2014 Provides services to public 25 24 28 0 5 12 5 60 7 38
2014 Does not provide services to public 24 31 11 4 3 15 11 76 9 264
2011 Provides services to public 20 34 20 2 4 11 8 67 8 44
2011 Does not provide services to public 25 29 11 3 2 21 8 77 6 260
2008 Provides services to public 36 31 14 8 0 8 3 75 9 36
2008 Does not provide services to public 33 30 11 6 3 11 7 76 11 162
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 8 92 264
2014 Does not provide services to public 6 94 264

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 46 21
2014 Does not provide services to public 35 17

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 80 21
2014 Does not provide services to public 83 17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Does not provide services to public 0 17

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 43 21

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 35 21

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Does not provide services to public 0 17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 21

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Does not provide services to public 0 17

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 27 20
2014 Does not provide services to public 35 17

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 20

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 20
2014 Does not provide services to public 0 17

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 20
2014 Does not provide services to public 0 17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 60 20
2014 Does not provide services to public 47 17

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 21

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 34 21
2014 Does not provide services to public 38 17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 65 21
2014 Does not provide services to public 64 17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 74 26 21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 14 24 0 0 43 6 53 0 48
2017 Does not provide services to public 15 9 16 3 1 46 10 54 10 262
2014 Provides services to public 7 23 8 0 3 54 5 74 7 38
2014 Does not provide services to public 16 11 16 3 2 40 12 55 12 265

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 32 16 0 2 21 2 77 3 48
2017 Does not provide services to public 29 29 17 3 1 18 3 73 6 264
2014 Provides services to public 23 31 10 3 3 30 0 78 8 38
2014 Does not provide services to public 31 25 15 5 3 19 2 71 10 265
2011 Provides services to public 20 55 11 2 2 9 0 83 5 44
2011 Does not provide services to public 41 27 15 3 2 12 0 78 5 260
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 32 24 9 10 0 2 55 20 47
2017 Does not provide services to public 28 23 19 13 12 0 3 53 27 262

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 16 18 29 19 0 0 34 48 48
2017 Does not provide services to public 12 23 28 20 17 0 1 35 37 264

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 33 8 18 23 0 0 51 41 47
2017 Does not provide services to public 15 25 26 18 15 0 1 41 33 264

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 17 14 32 21 0 0 33 54 47
2017 Does not provide services to public 12 25 21 23 18 0 1 38 41 263

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 28 22 6 2 0 9 67 9 47
2017 Does not provide services to public 26 28 20 8 9 0 7 59 19 263

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 24 23 25 10 0 0 42 35 47
2017 Does not provide services to public 23 30 24 15 6 1 1 54 22 262

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 34 17 17 8 0 0 58 25 47
2017 Does not provide services to public 31 28 28 7 4 0 2 60 11 262

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 24 20 26 9 0 0 45 35 48
2017 Does not provide services to public 19 30 22 19 7 0 2 51 27 262

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 46 16 17 6 0 0 60 23 47
2017 Does not provide services to public 27 26 24 15 7 0 1 53 23 262

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 25 20 9 6 0 4 63 16 47
2017 Does not provide services to public 29 28 23 14 5 0 2 58 19 261

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 12 14 6 4 0 4 75 11 48
2017 Does not provide services to public 57 20 12 5 4 0 1 79 9 264

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 13 2 4 4 0 6 90 8 48
2017 Does not provide services to public 73 10 4 4 4 1 4 88 8 262

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 22 4 11 2 0 4 82 13 48
2017 Does not provide services to public 60 22 11 1 2 1 3 84 4 264

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 21 8 3 6 0 4 82 9 47
2017 Does not provide services to public 58 19 11 5 5 0 3 79 10 264

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 6 6 2 2 0 24 87 5 48
2017 Does not provide services to public 54 11 7 2 1 1 24 87 4 263

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 15 6 0 0 0 8 94 0 48
2017 Does not provide services to public 72 12 5 2 1 1 7 92 3 263

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 14 9 4 0 0 11 85 4 48
2017 Does not provide services to public 71 11 6 4 2 0 7 88 6 264

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 22 10 2 2 0 4 85 4 48
2017 Does not provide services to public 54 21 13 5 3 1 3 78 8 264

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 25 44 17 8 0 0 31 25 48
2017 Does not provide services to public 8 25 43 17 7 0 0 33 24 264

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 35 20 4 0 0 24 41 48
2017 Does not provide services to public 11 23 39 18 9 0 0 27 34 264

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 32 22 12 10 8 2 51 24 48
2017 Does not provide services to public 28 39 14 7 4 7 0 72 13 263

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 30 17 20 14 4 0 47 36 47
2017 Does not provide services to public 16 38 17 15 12 1 0 55 28 264
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 48
2017 Does not provide services to public 17 83 264
2014 Provides services to public 21 79 38
2014 Does not provide services to public 12 88 265

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 73 27 43
2014 Does not provide services to public 82 18 31

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 53 41 0 6 0 0 0 94 6 32
2014 Does not provide services to public 53 35 7 5 0 0 0 88 5 25
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 27 35 12 4 4 2 17 83 48
2017 Does not provide services to public 28 27 19 11 10 3 1 30 70 264

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 37
2017 Does not provide services to public 31 177

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 37
2017 Does not provide services to public 32 177

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 37
2017 Does not provide services to public 23 177

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 37
2017 Does not provide services to public 52 177

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 37
2017 Does not provide services to public 4 177

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 37
2017 Does not provide services to public 26 177

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 0 65 13 14 5 3 35
2017 Does not provide services to public 8 51 20 10 1 10 175

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 43 8 16 11 5 5 62 29 37
2017 Does not provide services to public 19 24 11 17 16 3 10 49 38 178

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 22 10 10 31 5 16 35 52 37
2017 Does not provide services to public 6 15 11 16 33 4 16 26 60 179
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