2017 Public Service Employee Survey Results for Infrastructure Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 46 3 0 3 0 0 93 3 30
2017 IS-04 64 36 0 0 0 0 0 100 0 11
2014 IS 47 50 0 3 0 0 0 97 3 32
2014 IS-04 42 49 0 8 0 0 0 92 8 12
2011 IS 51 42 2 2 2 0 0 93 5 43
2011 IS-03 20 70 0 0 10 0 0 90 10 10
2011 IS-04 69 31 0 0 0 0 0 100 0 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 84 10 6 0 0 0 0 94 0 30
2017 IS-04 82 18 0 0 0 0 0 100 0 11
2014 IS 72 16 3 3 6 0 0 87 9 32
2014 IS-04 75 17 0 0 8 0 0 92 8 12
2011 IS 72 26 0 0 2 0 0 98 2 43
2011 IS-03 60 40 0 0 0 0 0 100 0 10
2011 IS-04 77 23 0 0 0 0 0 100 0 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 23 10 0 0 0 0 90 0 30
2017 IS-04 45 37 18 0 0 0 0 82 0 11
2014 IS 59 19 0 13 9 0 0 78 22 32
2014 IS-04 58 17 0 17 8 0 0 75 25 12
2011 IS 70 16 9 5 0 0 0 86 5 43
2011 IS-03 70 20 0 10 0 0 0 90 10 10
2011 IS-04 69 15 15 0 0 0 0 85 0 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 33 10 17 7 0 0 67 23 30
2017 IS-04 45 27 0 18 9 0 0 73 27 11
2014 IS 47 38 9 6 0 0 0 84 6 32
2014 IS-04 32 42 25 0 0 0 0 75 0 12
2011 IS 42 40 12 2 5 0 0 81 7 43
2011 IS-03 60 20 10 0 10 0 0 80 10 10
2011 IS-04 38 46 8 0 8 0 0 85 8 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 40 13 10 0 0 0 77 10 30
2017 IS-04 54 37 0 9 0 0 0 91 9 11
2014 IS 41 31 9 6 6 0 6 77 13 32
2014 IS-04 17 34 8 15 8 0 17 61 29 12
2011 IS 23 53 16 2 0 0 5 80 2 43
2011 IS-03 30 70 0 0 0 0 0 100 0 10
2011 IS-04 23 46 23 8 0 0 0 69 8 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 40 13 3 0 0 0 84 3 30
2017 IS-04 64 27 9 0 0 0 0 91 0 11
2014 IS 28 40 19 3 9 0 0 69 13 32
2014 IS-04 25 32 17 8 17 0 0 58 25 12
2011 IS 30 44 9 12 5 0 0 74 16 43
2011 IS-03 40 40 0 10 10 0 0 80 20 10
2011 IS-04 23 46 23 8 0 0 0 69 8 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 57 40 3 0 0 0 0 97 0 30
2017 IS-04 64 36 0 0 0 0 0 100 0 11
2014 IS 38 37 16 6 3 0 0 75 9 32
2014 IS-04 17 49 34 0 0 0 0 66 0 12
2011 IS 23 49 9 9 5 5 0 76 15 43
2011 IS-03 30 60 0 0 10 0 0 90 10 10
2011 IS-04 23 38 23 8 0 8 0 67 8 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 46 3 0 0 0 3 97 0 30
2017 IS-04 46 45 0 0 0 0 9 100 0 11
2014 IS 56 31 6 0 3 3 0 90 3 32
2014 IS-04 49 42 8 0 0 0 0 92 0 12

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 37 7 13 3 0 0 77 17 30
2017 IS-04 63 27 9 0 0 0 0 91 0 11
2014 IS 19 44 6 21 6 3 0 65 29 32
2014 IS-04 8 51 0 15 17 8 0 65 35 12
2011 IS 40 42 7 12 0 0 0 81 12 43
2011 IS-03 30 40 10 20 0 0 0 70 20 10
2011 IS-04 54 23 0 23 0 0 0 77 23 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 40 13 13 3 0 3 69 17 30
2017 IS-04 27 36 18 9 0 0 9 70 10 11
2014 IS 19 47 6 12 9 0 6 70 23 32
2014 IS-04 8 34 8 32 17 0 0 42 49 12
2011 IS 30 35 9 14 5 2 5 70 20 43
2011 IS-03 30 20 20 10 10 0 10 56 22 10
2011 IS-04 31 46 8 0 8 0 8 83 8 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 33 17 13 6 0 0 63 20 30
2017 IS-04 46 27 9 18 0 0 0 73 18 11
2014 IS 19 47 16 9 9 0 0 65 19 32
2014 IS-04 8 58 17 0 17 0 0 66 17 12
2011 IS 21 47 14 9 7 2 0 69 17 43
2011 IS-03 30 50 10 0 10 0 0 80 10 10
2011 IS-04 15 38 23 15 0 8 0 58 17 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 33 17 17 10 0 0 56 27 30
2017 IS-04 37 36 18 0 9 0 0 73 9 11
2014 IS 19 47 22 9 3 0 0 66 12 32
2014 IS-04 8 51 17 15 8 0 0 59 24 12
2011 IS 30 35 19 14 2 0 0 65 16 43
2011 IS-03 40 30 10 20 0 0 0 70 20 10
2011 IS-04 15 23 46 15 0 0 0 38 15 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 33 17 20 10 0 0 53 30 30
2017 IS-04 18 45 18 18 0 0 0 63 18 11

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 47 3 7 6 0 0 84 13 30
2017 IS-04 37 63 0 0 0 0 0 100 0 11
2014 IS 38 50 13 0 0 0 0 87 0 32
2014 IS-04 25 66 8 0 0 0 0 92 0 12
2011 IS 33 53 9 5 0 0 0 86 5 43
2011 IS-03 30 60 10 0 0 0 0 90 0 10
2011 IS-04 31 54 8 8 0 0 0 85 8 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 37 13 10 7 0 0 70 17 30
2017 IS-04 55 27 18 0 0 0 0 82 0 11

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 37 10 10 0 0 0 80 10 30
2017 IS-04 46 36 18 0 0 0 0 82 0 11
2014 IS 41 43 16 0 0 0 0 84 0 32
2014 IS-04 25 66 8 0 0 0 0 92 0 12
2011 IS 35 53 7 5 0 0 0 88 5 43
2011 IS-03 40 60 0 0 0 0 0 100 0 10
2011 IS-04 23 62 15 0 0 0 0 85 0 13

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 47 10 13 3 0 0 73 16 30
2017 IS-04 37 27 27 0 9 0 0 63 9 11
2014 IS 13 50 13 15 6 3 0 65 22 32
2014 IS-04 0 42 17 24 8 8 0 46 35 12
2011 IS 14 56 14 14 2 0 0 70 16 43
2011 IS-03 30 40 10 20 0 0 0 70 20 10
2011 IS-04 15 38 15 31 0 0 0 54 31 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 47 10 13 3 0 0 73 16 30
2017 IS-04 37 36 18 9 0 0 0 73 9 11
2014 IS 22 50 13 13 3 0 0 72 16 32
2014 IS-04 8 58 8 17 8 0 0 66 25 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 50 10 13 3 0 0 73 16 30
2017 IS-04 27 64 9 0 0 0 0 91 0 11
2014 IS 35 47 9 6 3 0 0 82 9 32
2014 IS-04 17 68 0 7 8 0 0 85 15 12
2011 IS 37 40 19 2 2 0 0 77 5 43
2011 IS-03 30 30 30 10 0 0 0 60 10 10
2011 IS-04 38 54 8 0 0 0 0 92 0 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 33 17 13 0 0 0 70 13 30
2017 IS-04 54 27 9 9 0 0 0 82 9 11
2014 IS 31 43 13 6 6 0 0 75 13 32
2014 IS-04 17 58 8 8 8 0 0 75 17 12
2011 IS 37 33 19 5 5 2 0 71 10 43
2011 IS-03 60 30 0 10 0 0 0 90 10 10
2011 IS-04 31 31 31 0 0 8 0 67 0 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 30 20 10 7 0 0 63 17 30
2017 IS-04 37 54 9 0 0 0 0 91 0 11
2014 IS 38 31 25 3 3 0 0 69 6 32
2014 IS-04 34 49 8 0 8 0 0 83 8 12
2011 IS 53 28 14 2 0 2 0 83 2 43
2011 IS-03 80 10 10 0 0 0 0 90 0 10
2011 IS-04 46 38 15 0 0 0 0 85 0 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 23 36 10 7 0 3 17 45 30
2017 IS-04 0 37 45 9 0 0 9 10 40 11
2014 IS 13 25 43 19 0 0 0 19 38 32
2014 IS-04 8 34 58 0 0 0 0 0 42 12
2011 IS 7 16 53 12 9 0 2 21 24 43
2011 IS-03 0 40 50 0 10 0 0 10 40 10
2011 IS-04 15 15 46 8 15 0 0 23 31 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 31 21 14 14 7 3 31 46 29
2017 IS-04 18 9 27 18 18 0 9 39 30 11
2014 IS 6 25 25 31 9 0 3 42 32 32
2014 IS-04 8 25 24 25 8 0 8 37 37 12
2011 IS 0 14 23 26 23 5 9 57 16 43
2011 IS-03 0 20 10 10 30 10 20 57 29 10
2011 IS-04 0 8 31 23 23 8 8 55 9 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 20 37 13 7 0 0 20 43 30
2017 IS-04 27 18 36 9 9 0 0 18 46 11
2014 IS 25 37 31 6 0 0 0 6 62 32
2014 IS-04 17 58 25 0 0 0 0 0 75 12
2011 IS 12 21 42 14 5 0 7 20 35 43
2011 IS-03 20 20 20 10 10 0 20 25 50 10
2011 IS-04 15 31 38 15 0 0 0 15 46 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 43 23 13 7 0 0 20 57 30
2017 IS-04 18 27 27 27 0 0 0 27 46 11
2014 IS 16 38 26 16 3 0 0 19 55 31
2014 IS-04 8 49 25 17 0 0 0 17 58 12
2011 IS 2 5 48 33 7 0 5 43 8 42
2011 IS-03 10 0 40 30 10 0 10 44 11 10
2011 IS-04 0 8 54 38 0 0 0 38 8 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 23 23 17 7 3 3 25 50 30
2017 IS-04 18 18 27 27 0 9 0 30 40 11
2014 IS 22 28 31 9 6 0 3 16 52 32
2014 IS-04 17 34 41 0 8 0 0 8 51 12
2011 IS 2 7 42 28 12 5 5 44 10 43
2011 IS-03 0 10 50 10 20 0 10 33 11 10
2011 IS-04 0 8 38 38 8 8 0 50 8 13

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 20 30 16 10 3 3 28 39 30
2017 IS-04 18 18 18 27 9 9 0 39 40 11
2014 IS 6 31 37 13 9 0 3 23 39 32
2014 IS-04 8 34 41 8 8 0 0 17 42 12
2011 IS 5 5 35 28 16 2 9 50 11 43
2011 IS-03 0 10 10 20 40 0 20 75 13 10
2011 IS-04 15 0 46 31 8 0 0 38 15 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 16 43 13 7 3 0 21 34 30
2017 IS-04 9 9 36 27 9 9 0 40 20 11
2014 IS 19 28 22 19 9 3 0 29 48 32
2014 IS-04 17 32 34 0 8 8 0 9 54 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 87 10 3 0 0 0 0 97 0 30
2017 IS-04 73 18 9 0 0 0 0 91 0 11
2014 IS 66 21 0 9 3 0 0 87 13 32
2014 IS-04 59 24 0 8 8 0 0 83 17 12
2011 IS 79 12 7 2 0 0 0 91 2 43
2011 IS-03 80 0 10 10 0 0 0 80 10 10
2011 IS-04 69 15 15 0 0 0 0 85 0 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 10 27 10 3 0 6 57 14 30
2017 IS-04 63 9 18 0 0 0 9 80 0 11
2014 IS 25 41 6 16 6 3 3 70 23 32
2014 IS-04 8 34 17 17 15 8 0 46 35 12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 27 13 13 3 0 0 70 17 30
2017 IS-04 55 27 18 0 0 0 0 82 0 11
2014 IS 31 38 9 15 6 0 0 69 21 32
2014 IS-04 8 42 17 15 17 0 0 51 32 12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 33 13 20 7 0 0 60 27 30
2017 IS-04 27 36 18 18 0 0 0 63 18 11
2014 IS 19 50 19 6 3 0 3 71 10 32
2014 IS-04 17 49 25 8 0 0 0 66 8 12
2011 IS 23 42 12 9 12 2 0 67 21 43
2011 IS-03 40 30 0 10 10 10 0 78 22 10
2011 IS-04 23 46 15 8 8 0 0 69 15 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 37 10 20 0 0 0 70 20 30
2017 IS-04 37 36 18 9 0 0 0 73 9 11
2014 IS 22 22 16 9 15 13 3 52 29 32
2014 IS-04 0 17 17 25 24 17 0 20 59 12
2011 IS 33 19 21 9 7 12 0 58 18 43
2011 IS-03 30 10 20 10 10 20 0 50 25 10
2011 IS-04 38 15 0 23 8 15 0 64 36 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 23 17 13 17 16 0 44 36 30
2017 IS-04 9 18 18 37 0 18 0 33 45 11
2014 IS 6 19 19 34 13 6 3 28 51 32
2014 IS-04 0 8 25 32 17 8 8 10 59 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 36 13 13 0 0 0 73 13 30
2017 IS-04 55 36 9 0 0 0 0 91 0 11
2014 IS 37 47 6 6 3 0 0 84 9 32
2014 IS-04 32 59 0 0 8 0 0 92 8 12
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 43 0 17 3 0 0 80 20 30
2017 IS-04 46 45 0 9 0 0 0 91 9 11
2014 IS 28 50 13 0 6 3 0 81 6 32
2014 IS-04 17 66 0 0 17 0 0 83 17 12
2011 IS 35 33 16 9 7 0 0 67 16 43
2011 IS-03 40 30 20 0 10 0 0 70 10 10
2011 IS-04 38 31 8 8 15 0 0 69 23 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 37 10 7 3 0 0 80 10 30
2017 IS-04 46 36 9 9 0 0 0 82 9 11
2014 IS 38 38 9 3 6 6 0 80 9 32
2014 IS-04 34 34 0 7 17 8 0 74 26 12
2011 IS 33 30 9 12 14 2 0 64 26 43
2011 IS-03 40 30 10 0 20 0 0 70 20 10
2011 IS-04 46 23 0 15 15 0 0 69 31 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 20 10 10 7 0 0 73 16 30
2017 IS-04 46 36 9 9 0 0 0 82 9 11
2014 IS 41 43 6 0 6 3 0 87 6 32
2014 IS-04 34 49 0 0 17 0 0 83 17 12
2011 IS 23 40 7 16 12 2 0 64 29 43
2011 IS-03 30 30 0 30 10 0 0 60 40 10
2011 IS-04 23 46 0 15 15 0 0 69 31 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 80 20 0 0 0 0 0 100 0 30
2017 IS-04 64 36 0 0 0 0 0 100 0 11
2014 IS 69 22 3 0 6 0 0 91 6 32
2014 IS-04 66 25 0 0 8 0 0 92 8 12
2011 IS 74 21 2 2 0 0 0 95 2 43
2011 IS-03 90 10 0 0 0 0 0 100 0 10
2011 IS-04 62 38 0 0 0 0 0 100 0 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 30 3 3 0 3 3 93 4 30
2017 IS-04 63 37 0 0 0 0 0 100 0 11
2014 IS 31 35 16 0 15 0 3 68 16 32
2014 IS-04 25 25 8 0 32 0 8 55 35 12
2011 IS 26 30 21 7 9 5 2 60 18 43
2011 IS-03 40 10 30 0 10 10 0 56 11 10
2011 IS-04 23 46 0 8 23 0 0 69 31 13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 57 33 10 0 0 0 0 90 0 30
2017 IS-04 55 45 0 0 0 0 0 100 0 11

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 50 33 7 3 3 3 0 86 7 30
2017 IS-04 55 45 0 0 0 0 0 100 0 11

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 33 7 17 0 0 0 77 17 30
2017 IS-04 46 45 0 9 0 0 0 91 9 11
2014 IS 31 59 6 0 3 0 0 91 3 32
2014 IS-04 25 66 0 0 8 0 0 92 8 12
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 47 7 10 3 0 0 80 13 30
2017 IS-04 55 45 0 0 0 0 0 100 0 11
2014 IS 19 44 13 3 6 16 0 75 11 32
2014 IS-04 17 34 17 0 15 17 0 61 19 12
2011 IS 19 40 19 14 7 0 2 60 21 43
2011 IS-03 20 40 10 20 0 0 10 67 22 10
2011 IS-04 23 38 15 8 15 0 0 62 23 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 30 20 13 3 0 0 63 17 30
2017 IS-04 55 27 9 9 0 0 0 82 9 11
2014 IS 19 47 19 6 6 3 0 68 12 32
2014 IS-04 17 51 8 0 15 8 0 74 17 12
2011 IS 23 33 19 16 7 0 2 57 24 43
2011 IS-03 30 10 30 20 0 0 10 44 22 10
2011 IS-04 8 46 15 15 15 0 0 54 31 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 33 23 17 3 0 0 56 20 30
2017 IS-04 46 36 9 9 0 0 0 82 9 11
2014 IS 6 44 25 19 6 0 0 50 25 32
2014 IS-04 8 34 34 8 15 0 0 42 24 12
2011 IS 21 37 14 16 5 7 0 63 23 43
2011 IS-03 20 40 20 10 10 0 0 60 20 10
2011 IS-04 15 31 15 23 8 8 0 50 33 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 23 17 17 10 3 0 55 28 30
2017 IS-04 46 45 9 0 0 0 0 91 0 11
2014 IS 9 38 25 13 12 3 0 49 25 32
2014 IS-04 8 42 8 17 24 0 0 51 41 12
2011 IS 26 33 14 9 9 9 0 64 21 43
2011 IS-03 30 40 10 10 0 10 0 78 11 10
2011 IS-04 15 23 15 15 15 15 0 45 36 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 33 17 13 3 0 0 67 16 30
2017 IS-04 46 45 9 0 0 0 0 91 0 11
2014 IS 16 53 13 13 3 3 0 71 16 32
2014 IS-04 17 51 8 8 7 8 0 74 17 12
2011 IS 19 35 19 19 7 2 0 55 26 43
2011 IS-03 20 30 10 40 0 0 0 50 40 10
2011 IS-04 8 38 15 23 15 0 0 46 38 13
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 53 13 6 0 0 0 80 6 30
2017 IS-04 46 54 0 0 0 0 0 100 0 11
2014 IS 28 53 13 6 0 0 0 81 6 32
2014 IS-04 17 66 17 0 0 0 0 83 0 12
2011 IS 28 53 12 5 0 2 0 83 5 43
2011 IS-03 50 40 0 10 0 0 0 90 10 10
2011 IS-04 38 46 8 0 0 8 0 92 0 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 60 30 6 0 0 3 0 93 0 30
2017 IS-04 91 9 0 0 0 0 0 100 0 11
2014 IS 37 50 13 0 0 0 0 87 0 32
2014 IS-04 49 42 8 0 0 0 0 92 0 12
2011 IS 37 49 2 5 0 5 2 93 5 43
2011 IS-03 40 50 0 10 0 0 0 90 10 10
2011 IS-04 54 38 0 0 0 8 0 100 0 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 40 10 17 7 3 3 64 25 30
2017 IS-04 37 54 0 0 9 0 0 91 9 11
2014 IS 38 35 3 16 3 3 3 77 20 32
2014 IS-04 34 42 8 8 7 0 0 76 15 12
2011 IS 44 26 5 12 5 7 2 77 18 43
2011 IS-03 40 20 20 20 0 0 0 60 20 10
2011 IS-04 54 23 0 8 8 8 0 83 17 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 44 16 13 10 10 0 56 26 30
2017 IS-04 0 46 27 9 9 9 0 50 20 11
2014 IS 28 50 13 6 0 3 0 81 6 32
2014 IS-04 25 49 8 17 0 0 0 75 17 12
2011 IS 40 33 9 14 2 2 0 74 17 43
2011 IS-03 40 30 0 20 0 10 0 78 22 10
2011 IS-04 54 23 15 0 8 0 0 77 8 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 7 30 17 7 16 10 27 32 30
2017 IS-04 9 9 45 9 0 9 18 25 13 11
2014 IS 13 22 19 25 9 9 3 40 39 32
2014 IS-04 8 17 17 34 15 8 0 28 54 12
2011 IS 7 16 14 23 21 9 9 29 54 43
2011 IS-03 10 0 0 20 30 20 20 17 83 10
2011 IS-04 8 23 8 31 23 0 8 33 58 13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 77 13 10 0 0 0 0 90 0 30
2017 IS-04 73 18 9 0 0 0 0 91 0 11
2014 IS 56 22 16 3 3 0 0 78 6 32
2014 IS-04 58 25 8 0 8 0 0 83 8 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 20 7 0 0 3 3 93 0 30
2017 IS-04 73 18 9 0 0 0 0 91 0 11
2014 IS 65 25 6 0 3 0 0 91 3 32
2014 IS-04 58 34 0 0 8 0 0 92 8 12
2011 IS 67 23 0 2 0 2 5 98 3 43
2011 IS-03 70 30 0 0 0 0 0 100 0 10
2011 IS-04 69 23 0 8 0 0 0 92 8 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 21 38 14 14 7 7 0 63 22 29
2017 IS-04 27 54 9 0 0 9 0 90 0 11
2014 IS 25 47 16 6 6 0 0 72 12 32
2014 IS-04 17 42 8 17 15 0 0 59 32 12
2011 IS 28 35 7 14 14 2 0 64 29 43
2011 IS-03 20 40 10 10 20 0 0 60 30 10
2011 IS-04 8 46 8 15 23 0 0 54 38 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 23 9 30 10 0 3 49 42 30
2017 IS-04 27 37 8 27 0 0 0 64 27 11
2014 IS 6 16 22 31 18 0 6 23 53 32
2014 IS-04 8 8 25 17 32 0 8 18 54 12
2011 IS 16 26 14 23 16 2 2 44 41 43
2011 IS-03 10 20 20 30 20 0 0 30 50 10
2011 IS-04 8 38 23 15 8 0 8 50 25 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 43 16 13 3 0 0 67 17 30
2017 IS-04 27 37 36 0 0 0 0 64 0 11

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 47 13 3 0 0 3 83 3 30
2017 IS-04 45 46 9 0 0 0 0 91 0 11
2014 IS 50 35 13 0 0 3 0 87 0 32
2014 IS-04 58 25 8 0 0 8 0 91 0 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 43 7 3 0 3 3 89 4 30
2017 IS-04 55 45 0 0 0 0 0 100 0 11
2014 IS 53 31 13 0 3 0 0 84 3 32
2014 IS-04 66 17 8 0 8 0 0 83 8 12
2011 IS 40 40 19 2 0 0 0 79 2 43
2011 IS-03 40 50 10 0 0 0 0 90 0 10
2011 IS-04 31 46 23 0 0 0 0 77 0 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 37 53 10 0 0 0 0 90 0 30
2017 IS-04 64 36 0 0 0 0 0 100 0 11
2014 IS 39 55 0 3 3 0 0 94 6 31
2014 IS-04 25 66 0 0 8 0 0 92 8 12
2011 IS 40 35 14 12 0 0 0 74 12 43
2011 IS-03 30 30 10 30 0 0 0 60 30 10
2011 IS-04 38 46 15 0 0 0 0 85 0 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 34 17 7 3 0 0 72 10 29
2017 IS-04 73 18 0 9 0 0 0 91 9 11
2014 IS 22 53 19 3 3 0 0 75 6 32
2014 IS-04 25 32 34 0 8 0 0 58 8 12
2011 IS 26 37 16 14 5 2 0 64 19 43
2011 IS-03 20 40 10 30 0 0 0 60 30 10
2011 IS-04 15 38 23 8 8 8 0 58 17 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 43 13 10 3 0 0 73 13 30
2017 IS-04 63 27 0 9 0 0 0 91 9 11
2014 IS 25 53 13 6 3 0 0 78 9 32
2014 IS-04 17 49 17 8 8 0 0 66 17 12
2011 IS 28 40 16 12 5 0 0 67 16 43
2011 IS-03 20 40 10 30 0 0 0 60 30 10
2011 IS-04 23 38 23 8 8 0 0 62 15 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 44 3 7 16 3 0 73 24 30
2017 IS-04 45 46 0 0 9 0 0 91 9 11
2014 IS 19 25 25 19 12 0 0 44 31 32
2014 IS-04 17 17 17 34 15 0 0 34 49 12
2011 IS 30 16 21 14 16 2 0 48 31 43
2011 IS-03 40 0 10 0 40 10 0 44 44 10
2011 IS-04 15 23 23 31 8 0 0 38 38 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 IS 30 37 33 30
2017 IS-04 9 63 27 11
2014 IS 47 16 38 32
2014 IS-04 49 17 34 12
2011 IS 49 12 40 43
2011 IS-03 40 20 40 10
2011 IS-04 54 8 38 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 17 83 29
2017 IS-04 0 100 11
2014 IS 31 69 32

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 3 37 17 0 33 7 11 28 30
2017 IS-04 0 0 36 18 0 46 0 0 34 11
2014 IS 6 16 13 13 9 41 3 39 38 32
2014 IS-04 0 8 17 8 15 51 0 17 49 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 23 30 23 0 10 0 41 26 30
2017 IS-04 27 27 37 9 0 0 0 54 9 11
2014 IS 16 31 19 9 9 16 0 56 22 32
2014 IS-04 17 34 25 0 15 8 0 55 17 12
2011 IS 28 26 14 2 2 28 0 74 6 43
2011 IS-03 30 20 10 10 0 30 0 71 14 10
2011 IS-04 31 31 15 0 8 15 0 73 9 13
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 60 7 6 7 0 0 80 13 30
2017 IS-04 18 63 9 9 0 0 0 82 9 11
2014 IS 16 44 16 13 9 3 0 62 22 32
2014 IS-04 17 42 8 8 15 8 0 65 26 12
2011 IS 19 58 9 7 5 2 0 79 12 43
2011 IS-03 20 60 10 0 10 0 0 80 10 10
2011 IS-04 8 54 15 15 8 0 0 62 23 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 10 23 7 0 50 7 31 15 30
2017 IS-04 0 9 18 9 0 64 0 26 26 11
2014 IS 0 9 31 6 3 44 6 19 18 32
2014 IS-04 0 8 25 8 7 51 0 17 31 12
2011 IS 5 7 21 5 7 37 19 26 26 43
2011 IS-03 0 10 20 10 10 30 20 20 40 10
2011 IS-04 8 15 15 8 8 23 23 43 29 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 47 10 3 0 16 0 84 4 30
2017 IS-04 27 37 27 0 0 9 0 71 0 11
2014 IS 22 47 13 3 3 13 0 78 7 32
2014 IS-04 8 66 0 0 8 17 0 90 10 12
2011 IS 23 53 9 2 2 9 0 85 5 43
2011 IS-03 40 50 10 0 0 0 0 90 0 10
2011 IS-04 23 54 8 8 8 0 0 77 15 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 44 13 7 0 16 3 75 8 30
2017 IS-04 27 37 27 0 0 9 0 71 0 11
2014 IS 16 44 13 6 6 16 0 71 14 32
2014 IS-04 8 51 8 0 15 17 0 71 19 12
2011 IS 21 53 9 2 2 12 0 84 5 43
2011 IS-03 40 40 10 0 0 10 0 89 0 10
2011 IS-04 15 69 8 0 8 0 0 85 8 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS-04 0 100 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 7 30 0 3 50 7 23 8 30
2017 IS-04 0 0 27 0 0 73 0 0 0 11
2014 IS 3 16 16 3 3 50 9 46 15 32
2014 IS-04 0 8 17 0 8 58 8 25 25 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 37 23 0 0 20 0 71 0 30
2017 IS-04 27 45 9 0 0 18 0 89 0 11
2014 IS 28 31 16 6 3 13 3 71 11 32
2014 IS-04 34 42 8 7 8 0 0 76 15 12
2011 IS 42 26 12 0 0 21 0 85 0 43
2011 IS-03 40 20 20 0 0 20 0 75 0 10
2011 IS-04 46 31 15 0 0 8 0 83 0 13
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 34 28 14 7 0 0 51 21 29
2017 IS-04 18 27 37 9 9 0 0 45 18 11

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 10 27 20 13 0 0 40 33 30
2017 IS-04 27 9 46 18 0 0 0 36 18 11

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 31 14 24 21 0 0 41 45 29
2017 IS-04 9 27 27 27 9 0 0 36 37 11

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 33 17 27 10 0 0 47 37 30
2017 IS-04 9 45 18 18 9 0 0 54 27 11

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 37 20 13 3 0 0 63 17 30
2017 IS-04 18 54 18 9 0 0 0 73 9 11

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 33 13 23 6 0 0 57 30 30
2017 IS-04 36 46 9 9 0 0 0 82 9 11

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 33 30 17 0 0 0 53 17 30
2017 IS-04 27 36 37 0 0 0 0 63 0 11

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 33 27 27 3 0 0 43 30 30
2017 IS-04 0 54 27 18 0 0 0 54 18 11

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 37 27 13 7 0 3 52 21 30
2017 IS-04 9 45 18 9 9 0 9 60 20 11

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 33 20 10 3 0 3 66 14 30
2017 IS-04 18 37 27 18 0 0 0 55 18 11

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 27 10 3 13 0 0 73 17 30
2017 IS-04 45 18 18 0 18 0 0 63 18 11

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 17 0 0 3 3 3 96 4 30
2017 IS-04 82 9 0 0 9 0 0 91 9 11

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 20 17 7 0 0 0 77 7 30
2017 IS-04 63 27 9 0 0 0 0 91 0 11

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 42 51 3 3 0 0 0 93 3 29
2017 IS-04 40 39 10 10 0 0 0 80 10 10

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 52 17 7 3 0 0 21 87 4 29
2017 IS-04 55 9 9 0 0 0 27 88 0 11

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 20 0 0 0 0 7 100 0 30
2017 IS-04 55 45 0 0 0 0 0 100 0 11

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 13 0 7 0 0 7 93 7 30
2017 IS-04 73 9 0 9 0 0 9 90 10 11

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 13 20 6 3 3 0 69 10 30
2017 IS-04 37 18 27 0 9 9 0 60 10 11

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 20 56 7 7 0 0 30 13 30
2017 IS-04 9 18 73 0 0 0 0 27 0 11

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 16 40 23 7 0 0 30 30 30
2017 IS-04 0 18 27 45 9 0 0 54 18 11

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 47 6 3 0 0 0 90 3 30
2017 IS-04 73 18 8 0 0 0 0 92 0 11

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 43 16 10 7 0 0 67 17 30
2017 IS-04 46 54 0 0 0 0 0 100 0 11
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 26 74 30
2014 IS 16 84 32
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 33 27 10 7 7 0 18 82 30
2017 IS-04 18 18 37 9 0 18 0 22 78 11

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 30 23

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 31 23

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 22 23

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 IS 52 23

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 IS 0 23

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 IS 22 23

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 IS 5 64 18 14 0 0 22

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 22 4 35 17 0 4 41 55 23

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 4 13 8 22 35 9 9 21 69 23
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