2017 Public Service Employee Survey Results for Infrastructure Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - AS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 41 2 3 0 0 0 95 3 61
2017 AS-01 72 19 0 9 0 0 0 91 9 10
2017 AS-02 41 54 0 4 0 0 0 96 4 24
2014 AS 43 45 0 7 3 2 0 90 10 60
2014 AS-01 31 54 0 8 0 8 0 92 8 13
2014 AS-02 64 32 0 5 0 0 0 95 5 22
2011 AS 60 32 2 6 0 0 0 92 6 63
2011 AS-01 59 35 0 6 0 0 0 94 6 17
2011 AS-02 56 31 0 13 0 0 0 88 13 16
2008 AS 65 27 0 8 0 0 0 92 8 37
2008 AS-02 62 31 0 8 0 0 0 92 8 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 76 15 6 2 0 2 0 92 2 61
2017 AS-01 72 19 9 0 0 0 0 91 0 10
2017 AS-02 84 12 4 0 0 0 0 96 0 24
2014 AS 73 17 8 2 0 0 0 90 2 60
2014 AS-01 62 23 8 8 0 0 0 85 8 13
2014 AS-02 91 5 5 0 0 0 0 95 0 22
2011 AS 76 16 3 3 0 2 0 94 3 63
2011 AS-01 76 18 0 6 0 0 0 94 6 17
2011 AS-02 88 6 6 0 0 0 0 94 0 16
2008 AS 76 24 0 0 0 0 0 100 0 37
2008 AS-02 77 23 0 0 0 0 0 100 0 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 61 23 10 7 0 0 0 84 7 61
2017 AS-01 72 19 0 9 0 0 0 91 9 10
2017 AS-02 54 30 12 4 0 0 0 83 4 24
2014 AS 55 32 3 7 3 0 0 87 10 60
2014 AS-01 39 46 8 8 0 0 0 85 8 13
2014 AS-02 64 27 0 9 0 0 0 91 9 22
2011 AS 73 11 6 10 0 0 0 84 10 63
2011 AS-01 59 18 12 12 0 0 0 76 12 17
2011 AS-02 81 6 6 6 0 0 0 88 6 16
2008 AS 65 24 0 8 3 0 0 89 11 37
2008 AS-02 69 23 0 8 0 0 0 92 8 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 44 39 8 3 5 0 0 84 8 61
2017 AS-01 53 38 9 0 0 0 0 91 0 10
2017 AS-02 41 42 8 4 4 0 0 84 8 24
2014 AS 50 35 2 7 7 0 0 85 13 60
2014 AS-01 46 39 8 8 0 0 0 85 8 13
2014 AS-02 73 23 0 5 0 0 0 95 5 22
2011 AS 56 33 6 0 5 0 0 89 5 63
2011 AS-01 59 29 6 0 6 0 0 88 6 17
2011 AS-02 56 31 13 0 0 0 0 88 0 16

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 37 30 20 13 0 0 0 67 13 61
2017 AS-01 44 38 9 9 0 0 0 81 9 10
2017 AS-02 37 16 26 20 0 0 0 53 20 24
2014 AS 35 38 15 7 3 2 0 75 10 60
2014 AS-01 24 46 8 8 8 8 0 76 16 13
2014 AS-02 45 32 14 9 0 0 0 77 9 22
2011 AS 46 30 13 6 2 0 3 79 8 63
2011 AS-01 29 41 12 12 6 0 0 71 18 17
2011 AS-02 44 25 13 13 0 0 6 73 13 16
2008 AS 41 35 14 8 3 0 0 76 11 37
2008 AS-02 46 31 8 15 0 0 0 77 15 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 30 44 11 11 3 0 0 74 15 61
2017 AS-01 28 44 0 19 9 0 0 72 28 10
2017 AS-02 16 51 16 17 0 0 0 67 17 24
2014 AS 33 28 20 8 10 0 0 62 18 60
2014 AS-01 15 39 31 0 15 0 0 54 15 13
2014 AS-02 41 18 18 14 9 0 0 59 23 22
2011 AS 38 32 10 11 10 0 0 70 21 63
2011 AS-01 18 41 12 24 6 0 0 59 29 17
2011 AS-02 44 25 0 13 19 0 0 69 31 16
2008 AS 27 43 14 14 3 0 0 70 16 37
2008 AS-02 23 38 15 15 8 0 0 62 23 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 32 8 11 3 0 0 77 15 60
2017 AS-02 37 35 12 12 4 0 0 71 16 24
2014 AS 36 35 7 12 10 0 0 72 22 60
2014 AS-01 15 54 9 0 23 0 0 69 23 13
2014 AS-02 32 32 9 23 5 0 0 64 27 22
2011 AS 38 24 19 10 10 0 0 62 19 63
2011 AS-01 18 29 29 12 12 0 0 47 24 17
2011 AS-02 44 6 19 13 19 0 0 50 31 16
2008 AS 43 43 8 3 3 0 0 86 5 37
2008 AS-02 31 54 8 0 8 0 0 85 8 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 44 38 15 0 3 0 0 82 3 61
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 41 38 16 0 4 0 0 80 4 24
2014 AS 52 32 10 3 3 0 0 83 7 60
2014 AS-01 47 45 8 0 0 0 0 92 0 13
2014 AS-02 64 27 9 0 0 0 0 91 0 22

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 44 9 6 3 0 0 82 9 61
2017 AS-01 53 47 0 0 0 0 0 100 0 10
2017 AS-02 29 49 10 4 8 0 0 78 12 24
2014 AS 38 40 8 7 7 0 0 78 13 60
2014 AS-01 31 54 0 0 15 0 0 85 15 13
2014 AS-02 41 41 14 5 0 0 0 82 5 22
2011 AS 56 31 5 2 6 0 0 87 8 62
2011 AS-01 44 44 0 0 13 0 0 88 13 16
2011 AS-02 69 13 13 0 6 0 0 81 6 16

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 28 29 16 13 7 0 8 61 21 60
2017 AS-01 19 38 34 0 0 0 9 62 0 10
2017 AS-02 29 22 20 8 8 0 12 58 19 24
2014 AS 43 13 10 10 13 2 8 63 26 60
2014 AS-01 24 23 15 16 15 0 8 50 34 13
2014 AS-02 55 9 9 9 9 5 5 70 20 22
2011 AS 47 21 6 6 6 2 11 78 15 62
2011 AS-01 56 13 6 0 6 0 19 85 8 16
2011 AS-02 31 31 13 6 6 6 6 71 14 16
2008 AS 38 22 11 5 22 0 3 61 28 37
2008 AS-02 38 15 15 8 23 0 0 54 31 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 31 43 20 3 3 0 0 73 6 61
2017 AS-01 38 28 25 0 9 0 0 66 9 10
2017 AS-02 25 47 24 4 0 0 0 72 4 24
2014 AS 25 47 8 10 10 0 0 72 20 60
2014 AS-01 15 55 8 0 23 0 0 70 23 13
2014 AS-02 36 32 9 18 5 0 0 68 23 22
2011 AS 39 34 11 10 5 2 0 74 15 62
2011 AS-01 19 38 19 19 0 6 0 60 20 16
2011 AS-02 50 25 13 6 6 0 0 75 13 16
2008 AS 24 46 14 14 3 0 0 70 16 37
2008 AS-02 31 31 15 15 8 0 0 62 23 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 34 27 19 11 6 0 3 62 18 61
2017 AS-01 28 44 9 19 0 0 0 72 19 10
2017 AS-02 37 25 22 4 8 0 4 64 13 24
2014 AS 27 39 12 14 8 0 0 66 22 59
2014 AS-01 16 50 0 17 16 0 0 66 34 12
2014 AS-02 27 41 9 23 0 0 0 68 23 22
2011 AS 38 33 17 5 6 0 0 71 11 63
2011 AS-01 29 35 18 6 12 0 0 65 18 17
2011 AS-02 25 38 25 6 6 0 0 63 13 16

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 37 14 16 2 0 0 69 18 61
2017 AS-01 44 38 9 0 9 0 0 81 9 10
2017 AS-02 37 33 18 12 0 0 0 70 12 24

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 38 41 15 5 2 0 0 79 7 61
2017 AS-01 62 38 0 0 0 0 0 100 0 10
2017 AS-02 33 46 17 4 0 0 0 79 4 24
2014 AS 40 40 17 0 3 0 0 80 3 60
2014 AS-01 31 31 38 0 0 0 0 62 0 13
2014 AS-02 45 45 9 0 0 0 0 91 0 22
2011 AS 46 43 8 2 2 0 0 89 3 63
2011 AS-01 41 41 12 0 6 0 0 82 6 17
2011 AS-02 38 50 6 6 0 0 0 88 6 16
2008 AS 57 22 11 8 3 0 0 78 11 37
2008 AS-02 54 23 8 8 8 0 0 77 15 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 29 35 20 10 6 0 0 64 16 61
2017 AS-01 28 53 9 9 0 0 0 81 9 10
2017 AS-02 29 29 30 4 8 0 0 57 12 24

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 50 38 11 2 0 0 0 88 2 61
2017 AS-01 56 9 34 0 0 0 0 66 0 10
2017 AS-02 50 42 8 0 0 0 0 92 0 24
2014 AS 59 30 5 3 3 0 0 88 7 60
2014 AS-01 62 30 0 8 0 0 0 92 8 13
2014 AS-02 64 32 5 0 0 0 0 95 0 22
2011 AS 67 22 8 3 0 0 0 89 3 63
2011 AS-01 59 24 6 12 0 0 0 82 12 17
2011 AS-02 69 19 13 0 0 0 0 88 0 16

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 27 38 18 11 5 0 0 66 16 61
2017 AS-01 19 44 19 19 0 0 0 62 19 10
2017 AS-02 25 41 22 8 4 0 0 66 12 24
2014 AS 33 37 12 10 8 0 0 70 18 60
2014 AS-01 23 40 8 15 15 0 0 62 30 13
2014 AS-02 41 23 23 9 5 0 0 64 14 22
2011 AS 46 27 10 10 6 0 2 74 16 63
2011 AS-01 29 29 12 18 12 0 0 59 29 17
2011 AS-02 56 19 13 6 6 0 0 75 13 16

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 34 39 11 10 6 0 0 72 16 61
2017 AS-01 38 47 15 0 0 0 0 85 0 10
2017 AS-02 25 41 14 12 8 0 0 66 20 24
2014 AS 45 37 8 3 7 0 0 82 10 60
2014 AS-01 31 46 8 0 15 0 0 77 15 13
2014 AS-02 55 27 14 0 5 0 0 82 5 22

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 39 41 8 7 5 0 0 81 12 61
2017 AS-01 62 38 0 0 0 0 0 100 0 10
2017 AS-02 33 51 8 0 8 0 0 84 8 24
2014 AS 43 38 8 7 3 0 0 82 10 60
2014 AS-01 31 54 8 0 8 0 0 85 8 13
2014 AS-02 59 23 9 9 0 0 0 82 9 22
2011 AS 46 41 8 2 2 2 0 89 3 63
2011 AS-01 29 47 12 0 6 6 0 81 6 17
2011 AS-02 31 50 19 0 0 0 0 81 0 16

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 34 43 13 8 2 0 0 77 10 61
2017 AS-01 47 44 0 0 9 0 0 91 9 10
2017 AS-02 25 33 34 8 0 0 0 58 8 24
2014 AS 40 32 17 8 3 0 0 72 12 60
2014 AS-01 24 46 23 8 0 0 0 70 8 13
2014 AS-02 45 32 9 9 5 0 0 77 14 22
2011 AS 47 34 8 8 2 0 2 82 10 62
2011 AS-01 31 44 6 13 0 0 6 80 13 16
2011 AS-02 56 31 6 6 0 0 0 88 6 16
2008 AS 41 35 11 11 3 0 0 76 14 37
2008 AS-02 31 31 8 23 8 0 0 62 31 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 36 20 8 5 0 0 67 13 61
2017 AS-01 44 47 0 9 0 0 0 91 9 10
2017 AS-02 38 22 24 8 8 0 0 59 16 24
2014 AS 36 42 7 7 7 0 2 80 13 60
2014 AS-01 45 32 0 15 8 0 0 77 23 13
2014 AS-02 50 45 5 0 0 0 0 95 0 22
2011 AS 37 43 17 3 0 0 0 79 3 63
2011 AS-01 53 29 12 6 0 0 0 82 6 17
2011 AS-02 25 63 6 6 0 0 0 88 6 16
2008 AS 43 30 19 5 3 0 0 73 8 37
2008 AS-02 46 31 15 8 0 0 0 77 8 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 11 24 41 16 8 0 0 24 35 60
2017 AS-01 0 9 38 38 15 0 0 53 9 10
2017 AS-02 17 31 31 21 0 0 0 21 48 23
2014 AS 17 18 33 20 12 0 0 32 35 60
2014 AS-01 24 0 31 38 8 0 0 45 24 13
2014 AS-02 9 9 41 18 23 0 0 41 18 22
2011 AS 13 21 35 21 10 0 0 31 34 62
2011 AS-01 12 24 53 0 12 0 0 12 35 17
2011 AS-02 13 7 40 27 13 0 0 40 20 15
2008 AS 27 19 35 14 3 0 3 17 47 37
2008 AS-02 23 15 31 31 0 0 0 31 38 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 26 34 19 9 2 0 29 37 61
2017 AS-01 0 19 9 28 34 9 0 69 21 10
2017 AS-02 14 33 33 16 4 0 0 20 47 24
2014 AS 10 15 22 27 20 3 3 50 27 60
2014 AS-01 8 15 24 23 31 0 0 54 23 13
2014 AS-02 5 5 23 36 27 5 0 67 10 22
2011 AS 3 18 23 24 24 5 3 53 23 62
2011 AS-01 6 12 18 18 29 12 6 57 21 17
2011 AS-02 7 0 27 33 27 7 0 64 7 15
2008 AS 11 27 27 19 14 3 0 33 39 37
2008 AS-02 8 38 23 15 15 0 0 31 46 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 10 27 33 18 12 0 0 31 37 60
2017 AS-01 9 9 9 38 34 0 0 72 19 10
2017 AS-02 17 32 30 13 9 0 0 22 49 23
2014 AS 17 18 43 15 5 0 2 20 36 60
2014 AS-01 32 30 30 0 8 0 0 8 62 13
2014 AS-02 5 9 55 27 5 0 0 32 14 22
2011 AS 16 16 34 19 11 2 2 32 33 62
2011 AS-01 18 0 41 29 12 0 0 41 18 17
2011 AS-02 7 27 33 7 20 7 0 29 36 15
2008 AS 22 14 41 14 3 3 5 18 38 37
2008 AS-02 31 8 38 8 8 0 8 17 42 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 5 24 28 32 11 0 0 43 29 59
2017 AS-01 0 0 19 47 34 0 0 81 0 10
2017 AS-02 0 35 21 35 9 0 0 43 35 23
2014 AS 8 19 36 26 7 0 5 34 28 59
2014 AS-01 8 8 61 16 8 0 0 24 15 13
2014 AS-02 5 14 19 48 14 0 0 62 19 21
2011 AS 8 13 37 26 15 2 0 41 21 62
2011 AS-01 6 6 41 29 18 0 0 47 12 17
2011 AS-02 7 0 33 33 20 7 0 57 7 15
2008 AS 8 30 32 24 5 0 0 30 38 37
2008 AS-02 15 23 31 23 8 0 0 31 38 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 8 28 28 21 14 0 0 35 37 60
2017 AS-01 0 28 9 28 34 0 0 62 28 10
2017 AS-02 8 36 30 13 13 0 0 26 44 23
2014 AS 13 22 25 18 17 2 3 37 37 60
2014 AS-01 8 8 31 23 24 8 0 50 16 13
2014 AS-02 5 27 18 23 27 0 0 50 32 22
2011 AS 11 17 30 24 17 0 0 41 29 63
2011 AS-01 12 18 24 29 18 0 0 47 29 17
2011 AS-02 0 6 44 25 25 0 0 50 6 16
2008 AS 11 25 33 17 11 3 0 29 37 36
2008 AS-02 8 33 17 17 17 8 0 36 45 12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 27 28 23 8 12 0 2 21 56 60
2017 AS-01 9 28 28 9 25 0 0 34 38 10
2017 AS-02 31 35 17 0 13 0 4 13 69 23
2014 AS 12 12 33 17 15 2 10 36 27 60
2014 AS-01 8 9 23 23 15 8 16 49 21 13
2014 AS-02 0 14 36 23 23 0 5 48 14 22
2011 AS 8 26 19 21 18 3 5 42 37 62
2011 AS-01 12 6 18 18 35 12 0 60 20 17
2011 AS-02 7 27 33 33 0 0 0 33 33 15
2008 AS 24 43 14 11 8 0 0 19 68 37
2008 AS-02 31 46 0 15 8 0 0 23 77 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 7 32 35 20 4 0 2 25 39 59
2017 AS-01 9 19 28 28 15 0 0 44 28 10
2017 AS-02 9 44 22 17 4 0 4 22 55 23
2014 AS 13 12 45 20 7 0 3 28 26 60
2014 AS-01 15 8 61 16 0 0 0 16 23 13
2014 AS-02 9 14 32 23 18 0 5 43 24 22
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 68 26 5 0 2 0 0 94 2 61
2017 AS-01 81 9 9 0 0 0 0 91 0 10
2017 AS-02 55 37 4 0 4 0 0 92 4 24
2014 AS 68 23 2 5 2 0 0 92 7 60
2014 AS-01 54 39 0 8 0 0 0 92 8 13
2014 AS-02 68 23 5 5 0 0 0 91 5 22
2011 AS 73 19 6 2 0 0 0 92 2 63
2011 AS-01 59 29 12 0 0 0 0 88 0 17
2011 AS-02 75 19 6 0 0 0 0 94 0 16
2008 AS 81 14 5 0 0 0 0 95 0 37
2008 AS-02 85 15 0 0 0 0 0 100 0 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 29 14 8 3 9 5 70 13 61
2017 AS-01 62 9 9 0 9 9 0 79 10 10
2017 AS-02 25 24 20 16 0 6 9 57 19 24
2014 AS 40 22 12 12 7 2 7 67 20 60
2014 AS-01 31 24 8 8 15 8 8 65 27 13
2014 AS-02 41 27 14 14 0 0 5 71 14 22

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 30 10 5 2 0 0 84 7 61
2017 AS-01 62 19 19 0 0 0 0 81 0 10
2017 AS-02 50 38 4 4 4 0 0 88 8 24
2014 AS 38 32 10 13 3 0 3 72 17 60
2014 AS-01 31 38 9 15 8 0 0 69 23 13
2014 AS-02 36 45 0 9 5 0 5 86 14 22

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 36 10 6 3 0 0 81 10 61
2017 AS-01 53 19 19 0 9 0 0 72 9 10
2017 AS-02 46 34 12 8 0 0 0 80 8 24
2014 AS 36 39 5 10 3 0 7 80 14 60
2014 AS-01 38 47 0 8 8 0 0 85 15 13
2014 AS-02 36 45 5 5 0 0 9 90 5 22
2011 AS 44 29 13 10 3 0 2 74 13 62
2011 AS-01 29 35 12 12 12 0 0 65 24 17
2011 AS-02 27 40 13 20 0 0 0 67 20 15
2008 AS 41 32 11 14 3 0 0 73 16 37
2008 AS-02 46 23 15 15 0 0 0 69 15 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 34 40 9 5 5 8 0 80 10 61
2017 AS-01 28 53 9 0 9 0 0 81 9 10
2017 AS-02 29 37 14 8 4 8 0 72 13 24
2014 AS 35 25 18 8 7 2 5 64 16 60
2014 AS-01 30 24 24 15 8 0 0 54 23 13
2014 AS-02 18 36 23 9 5 5 5 60 15 22
2011 AS 34 32 13 6 8 5 2 71 16 62
2011 AS-01 12 29 24 12 18 6 0 44 31 17
2011 AS-02 20 53 7 7 13 0 0 73 20 15
2008 AS 30 35 11 8 8 8 0 71 18 37
2008 AS-02 31 31 15 8 8 8 0 67 17 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 19 16 18 8 6 28 5 52 22 61
2017 AS-01 28 19 28 0 0 25 0 63 0 10
2017 AS-02 25 4 21 8 12 31 0 41 29 24
2014 AS 13 17 25 14 5 17 10 41 25 60
2014 AS-01 15 8 8 9 15 46 0 42 44 13
2014 AS-02 5 23 36 18 0 14 5 33 22 22

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 49 39 7 5 0 0 0 88 5 61
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2017 AS-02 33 50 13 4 0 0 0 83 4 24
2014 AS 50 32 10 5 3 0 0 82 8 60
2014 AS-01 54 15 16 8 8 0 0 69 15 13
2014 AS-02 50 41 5 0 5 0 0 91 5 22
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 35 9 7 3 0 2 81 10 61
2017 AS-01 66 34 0 0 0 0 0 100 0 10
2017 AS-02 45 33 10 4 4 0 4 81 9 24
2014 AS 36 37 15 9 3 0 0 73 12 60
2014 AS-01 45 24 0 24 8 0 0 69 31 13
2014 AS-02 36 45 14 5 0 0 0 82 5 22
2011 AS 49 30 8 5 6 0 2 81 11 63
2011 AS-01 41 35 6 12 6 0 0 76 18 17
2011 AS-02 38 31 19 0 13 0 0 69 13 16
2008 AS 51 32 5 3 8 0 0 84 11 37
2008 AS-02 54 15 15 8 8 0 0 69 15 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 18 13 2 2 0 2 83 3 61
2017 AS-01 91 9 0 0 0 0 0 100 0 10
2017 AS-02 57 21 17 0 0 0 4 82 0 24
2014 AS 47 27 15 3 8 0 0 73 12 60
2014 AS-01 54 15 16 0 15 0 0 69 15 13
2014 AS-02 50 36 14 0 0 0 0 86 0 22
2011 AS 48 21 17 3 8 2 2 70 11 63
2011 AS-01 53 18 18 6 6 0 0 71 12 17
2011 AS-02 38 19 31 0 13 0 0 56 13 16
2008 AS 51 24 11 3 8 3 0 78 11 37
2008 AS-02 46 8 23 8 8 8 0 58 17 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 28 7 7 3 0 2 83 10 61
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2017 AS-02 45 33 9 4 4 0 4 82 9 24
2014 AS 47 33 13 5 2 0 0 80 7 60
2014 AS-01 55 23 8 8 8 0 0 77 15 13
2014 AS-02 55 32 14 0 0 0 0 86 0 22
2011 AS 44 30 11 10 5 0 0 75 14 63
2011 AS-01 47 18 6 24 6 0 0 65 29 17
2011 AS-02 44 25 13 13 6 0 0 69 19 16
2008 AS 59 22 3 8 8 0 0 81 16 37
2008 AS-02 46 31 0 15 8 0 0 77 23 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 77 12 5 4 2 0 2 90 5 61
2017 AS-01 91 9 0 0 0 0 0 100 0 10
2017 AS-02 74 18 0 0 4 0 4 96 4 24
2014 AS 78 15 5 2 0 0 0 93 2 60
2014 AS-01 77 15 8 0 0 0 0 92 0 13
2014 AS-02 82 9 9 0 0 0 0 91 0 22
2011 AS 81 16 3 0 0 0 0 97 0 62
2011 AS-01 65 35 0 0 0 0 0 100 0 17
2011 AS-02 73 20 7 0 0 0 0 93 0 15
2008 AS 92 3 3 0 3 0 0 95 3 37
2008 AS-02 85 8 0 0 8 0 0 92 8 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 55 23 8 8 0 0 6 83 8 61
2017 AS-01 53 19 28 0 0 0 0 72 0 10
2017 AS-02 66 22 0 4 0 0 8 96 4 24
2014 AS 47 28 10 2 7 3 3 80 9 60
2014 AS-01 54 9 0 8 15 0 15 73 27 13
2014 AS-02 50 32 9 0 5 5 0 86 5 22
2011 AS 51 17 11 10 8 0 3 70 18 63
2011 AS-01 41 18 6 24 12 0 0 59 35 17
2011 AS-02 56 19 13 6 6 0 0 75 13 16

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 63 22 5 3 3 2 2 88 7 61
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 66 20 0 0 4 6 4 95 5 24

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 67 15 6 2 5 4 2 86 7 61
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2017 AS-02 61 21 4 0 4 6 4 91 5 24

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 18 8 5 3 0 2 83 8 61
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2017 AS-02 58 25 9 4 0 0 4 86 4 24
2014 AS 50 30 13 3 3 0 0 80 7 60
2014 AS-01 55 30 0 0 15 0 0 85 15 13
2014 AS-02 45 32 23 0 0 0 0 77 0 22
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 17 9 17 9 0 20 27 51 16 11
2014 AS 38 15 0 8 23 8 8 64 36 13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 33 19 6 5 3 0 68 11 61
2017 AS-01 62 28 9 0 0 0 0 91 0 10
2017 AS-02 29 31 25 8 8 0 0 59 16 24
2014 AS 25 38 20 5 8 0 3 66 14 60
2014 AS-01 31 39 15 0 15 0 0 70 15 13
2014 AS-02 27 32 23 9 5 0 5 62 14 22
2011 AS 24 43 16 5 8 5 0 70 13 63
2011 AS-01 18 65 6 6 0 6 0 88 6 17
2011 AS-02 19 31 19 6 19 6 0 53 27 16

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 34 18 10 6 0 0 66 16 61
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 21 33 22 16 8 0 0 54 25 24
2014 AS 28 38 22 3 7 0 2 68 10 60
2014 AS-01 39 31 15 8 8 0 0 70 15 13
2014 AS-02 32 41 18 5 5 0 0 73 9 22
2011 AS 21 43 19 8 6 3 0 66 15 63
2011 AS-01 12 41 29 6 6 6 0 56 13 17
2011 AS-02 13 44 19 13 13 0 0 56 25 16
2008 AS 19 43 16 8 11 3 0 64 19 37
2008 AS-02 23 31 15 15 8 8 0 58 25 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 22 40 17 13 8 0 0 63 21 61
2017 AS-01 53 38 0 9 0 0 0 91 9 10
2017 AS-02 16 37 18 16 12 0 0 54 28 24
2014 AS 23 43 18 10 3 0 2 68 14 60
2014 AS-01 38 31 8 16 8 0 0 69 24 13
2014 AS-02 27 50 18 5 0 0 0 77 5 22
2011 AS 25 41 16 6 3 8 0 72 10 63
2011 AS-01 18 53 18 6 0 6 0 75 6 17
2011 AS-02 31 38 13 13 0 6 0 73 13 16
2008 AS 8 46 14 22 5 5 0 57 29 37
2008 AS-02 8 46 15 31 0 0 0 54 31 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 29 31 15 14 10 2 0 61 24 61
2017 AS-01 53 38 0 0 9 0 0 91 9 10
2017 AS-02 29 13 24 25 4 6 0 44 30 24
2014 AS 23 28 25 12 5 5 2 56 18 60
2014 AS-01 39 39 0 8 15 0 0 77 23 13
2014 AS-02 23 27 27 18 0 5 0 52 19 22
2011 AS 27 33 17 10 5 8 0 66 16 63
2011 AS-01 18 35 24 12 0 12 0 60 13 17
2011 AS-02 25 31 19 13 13 0 0 56 25 16
2008 AS 16 35 24 11 8 5 0 54 20 37
2008 AS-02 15 31 38 0 8 8 0 50 8 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 25 34 29 6 5 0 0 59 11 61
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 16 25 47 8 4 0 0 41 12 24
2014 AS 22 30 23 13 5 3 3 56 20 60
2014 AS-01 24 46 15 8 8 0 0 70 15 13
2014 AS-02 27 27 14 9 9 9 5 63 21 22
2011 AS 37 30 16 5 8 5 0 70 13 63
2011 AS-01 35 41 6 6 6 6 0 81 13 17
2011 AS-02 31 31 25 0 6 6 0 67 7 16
2008 AS 30 32 11 16 11 0 0 62 27 37
2008 AS-02 38 31 8 23 0 0 0 69 23 13
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 49 13 5 2 0 0 81 6 61
2017 AS-01 44 47 9 0 0 0 0 91 0 10
2017 AS-02 33 50 12 4 0 0 0 84 4 24
2014 AS 39 30 15 10 3 2 2 71 14 60
2014 AS-01 40 38 15 0 8 0 0 77 8 13
2014 AS-02 55 27 9 5 0 5 0 86 5 22
2011 AS 42 40 10 2 2 5 0 86 3 62
2011 AS-01 38 50 6 0 0 6 0 93 0 16
2011 AS-02 56 31 13 0 0 0 0 88 0 16

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 48 37 10 1 0 3 0 88 2 61
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 37 50 8 0 0 4 0 91 0 24
2014 AS 40 35 13 2 3 5 2 80 5 60
2014 AS-01 25 30 23 0 8 15 0 65 9 13
2014 AS-02 50 36 5 5 0 5 0 90 5 22
2011 AS 42 39 10 2 0 8 0 88 2 62
2011 AS-01 19 63 6 0 0 13 0 93 0 16
2011 AS-02 44 44 6 0 0 6 0 93 0 16

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 37 31 13 10 3 6 0 73 14 61
2017 AS-01 56 25 0 0 0 19 0 100 0 10
2017 AS-02 37 38 16 8 0 0 0 76 8 24
2014 AS 39 25 15 7 10 3 2 67 17 60
2014 AS-01 32 15 15 15 15 8 0 51 33 13
2014 AS-02 45 41 5 5 5 0 0 86 9 22
2011 AS 42 31 5 11 5 3 3 78 17 62
2011 AS-01 25 50 6 6 6 6 0 80 13 16
2011 AS-02 50 25 6 6 13 0 0 75 19 16
2008 AS 43 30 8 8 5 3 3 77 14 37
2008 AS-02 31 38 8 8 0 8 8 82 9 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 22 26 32 10 3 7 0 52 14 61
2017 AS-01 38 0 44 0 9 9 0 42 10 10
2017 AS-02 21 25 32 12 0 10 0 51 14 24
2014 AS 33 30 22 5 5 3 2 66 11 59
2014 AS-01 25 8 30 8 23 8 0 35 33 13
2014 AS-02 33 43 19 0 0 5 0 80 0 21
2011 AS 22 38 16 11 3 6 3 67 16 63
2011 AS-01 6 53 18 6 0 18 0 71 7 17
2011 AS-02 19 38 13 19 13 0 0 56 31 16

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 21 13 13 21 11 20 2 43 40 61
2017 AS-01 28 9 9 9 9 34 0 57 29 10
2017 AS-02 21 8 20 16 12 18 5 37 37 24
2014 AS 9 15 22 18 20 12 5 28 46 60
2014 AS-01 16 8 15 24 23 15 0 28 54 13
2014 AS-02 5 27 9 23 18 14 5 39 50 22
2011 AS 17 21 19 16 11 13 3 45 32 63
2011 AS-01 0 29 24 18 6 24 0 38 31 17
2011 AS-02 19 25 13 25 13 0 6 47 40 16

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 29 10 5 0 2 0 85 5 61
2017 AS-01 72 9 9 0 0 9 0 90 0 10
2017 AS-02 37 38 16 9 0 0 0 75 9 24
2014 AS 57 33 5 2 2 2 0 92 3 60
2014 AS-01 39 46 8 8 0 0 0 85 8 13
2014 AS-02 59 27 9 0 0 5 0 90 0 22

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 62 30 5 2 0 2 0 93 2 61
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2017 AS-02 53 26 12 4 0 4 0 83 4 24
2014 AS 68 25 3 0 0 0 3 97 0 60
2014 AS-01 62 23 8 0 0 0 8 92 0 13
2014 AS-02 73 27 0 0 0 0 0 100 0 22
2011 AS 68 19 6 2 0 0 5 92 2 63
2011 AS-01 65 24 6 0 0 0 6 94 0 17
2011 AS-02 69 19 6 0 0 0 6 93 0 16
2008 AS 70 16 8 3 0 3 0 89 3 37
2008 AS-02 62 23 0 8 0 8 0 92 8 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 30 31 19 9 3 7 0 66 14 61
2017 AS-01 53 28 9 0 0 9 0 90 0 10
2017 AS-02 21 21 29 16 4 10 0 46 22 24
2014 AS 27 35 25 7 5 2 0 63 12 60
2014 AS-01 17 23 30 0 23 8 0 43 24 13
2014 AS-02 18 45 23 14 0 0 0 64 14 22
2011 AS 48 24 13 6 5 3 2 75 12 63
2011 AS-01 47 29 12 6 0 6 0 81 6 17
2011 AS-02 31 31 13 6 13 6 0 67 20 16
2008 AS 38 27 11 5 8 11 0 73 15 37
2008 AS-02 46 15 8 15 8 8 0 67 25 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 15 21 24 18 15 7 0 39 35 61
2017 AS-01 44 9 19 19 9 0 0 53 28 10
2017 AS-02 8 25 17 29 12 10 0 36 45 24
2014 AS 17 27 22 18 13 0 3 45 33 60
2014 AS-01 9 30 23 24 15 0 0 39 39 13
2014 AS-02 14 27 27 23 9 0 0 41 32 22
2011 AS 14 25 14 24 21 0 2 40 45 63
2011 AS-01 0 35 12 24 29 0 0 35 53 17
2011 AS-02 13 31 0 25 31 0 0 44 56 16
2008 AS 11 24 16 35 11 0 3 36 47 37
2008 AS-02 8 31 23 31 8 0 0 38 38 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 22 37 30 6 3 2 0 60 10 61
2017 AS-01 44 19 38 0 0 0 0 62 0 10
2017 AS-02 12 41 26 16 0 4 0 56 17 24

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 53 30 8 2 2 6 0 88 4 59
2017 AS-02 46 32 8 4 4 6 0 82 9 24
2014 AS 62 25 8 0 2 2 2 90 2 60
2014 AS-01 70 15 8 0 8 0 0 85 8 13
2014 AS-02 68 27 0 0 0 5 0 100 0 22

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 51 36 6 5 2 0 0 87 6 61
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 54 26 8 12 0 0 0 80 12 24
2014 AS 54 25 13 3 3 0 2 80 7 60
2014 AS-01 47 23 8 15 8 0 0 70 23 13
2014 AS-02 59 27 14 0 0 0 0 86 0 22
2011 AS 49 30 11 6 0 3 0 82 7 63
2011 AS-01 41 41 0 12 0 6 0 88 13 17
2011 AS-02 38 38 25 0 0 0 0 75 0 16

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 58 31 6 2 3 0 0 89 5 61
2017 AS-01 81 19 0 0 0 0 0 100 0 10
2017 AS-02 54 30 12 0 4 0 0 84 4 24
2014 AS 64 22 8 3 3 0 0 85 7 60
2014 AS-01 70 8 8 0 15 0 0 77 15 13
2014 AS-02 59 27 14 0 0 0 0 86 0 22
2011 AS 54 32 8 3 3 0 0 86 6 63
2011 AS-01 41 41 0 12 6 0 0 82 18 17
2011 AS-02 44 38 19 0 0 0 0 81 0 16
2008 AS 51 30 11 5 3 0 0 81 8 37
2008 AS-02 62 15 15 0 8 0 0 77 8 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 24 20 7 5 0 0 69 12 61
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 33 25 26 8 8 0 0 58 17 24
2014 AS 35 37 13 10 5 0 0 72 15 60
2014 AS-01 46 31 0 8 15 0 0 77 23 13
2014 AS-02 41 32 14 14 0 0 0 73 14 22
2011 AS 44 32 13 8 3 0 0 76 11 63
2011 AS-01 41 24 18 12 6 0 0 65 18 17
2011 AS-02 31 44 13 13 0 0 0 75 13 16

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 28 17 5 5 0 0 73 10 60
2017 AS-01 72 28 0 0 0 0 0 100 0 10
2017 AS-02 39 17 31 4 9 0 0 56 13 23
2014 AS 35 38 13 7 7 0 0 73 13 60
2014 AS-01 39 39 0 8 15 0 0 77 23 13
2014 AS-02 41 36 18 5 0 0 0 77 5 22
2011 AS 44 32 11 11 2 0 0 76 13 63
2011 AS-01 41 29 12 18 0 0 0 71 18 17
2011 AS-02 44 31 6 19 0 0 0 75 19 16
2008 AS 41 30 14 11 5 0 0 70 16 37
2008 AS-02 31 31 15 15 8 0 0 62 23 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 35 21 20 16 8 0 0 56 24 61
2017 AS-01 62 9 28 0 0 0 0 72 0 10
2017 AS-02 29 16 22 20 12 0 0 46 33 24
2014 AS 27 27 10 20 12 3 2 56 33 60
2014 AS-01 39 15 15 16 15 0 0 54 31 13
2014 AS-02 27 23 14 27 5 5 0 52 33 22
2011 AS 35 19 16 14 11 3 2 57 27 63
2011 AS-01 24 35 12 12 18 0 0 59 29 17
2011 AS-02 50 6 6 25 13 0 0 56 38 16
2008 AS 36 11 14 22 14 3 0 49 37 36
2008 AS-02 38 15 15 23 8 0 0 54 31 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 AS 44 24 32 61
2017 AS-01 38 38 25 10
2017 AS-02 47 8 45 24
2014 AS 38 22 40 60
2014 AS-01 8 23 70 13
2014 AS-02 55 9 36 22
2011 AS 46 16 38 63
2011 AS-01 59 18 24 17
2011 AS-02 44 6 50 16

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 AS 7 15 66 4 4 4 27
2017 AS-02 0 18 73 0 9 0 11
2014 AS 0 22 57 4 9999 17 23
2014 AS-02 0 25 58 0 9999 17 12
2011 AS 14 24 59 0 9999 3 29
2011 AS-01 0 30 60 0 9999 10 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AS 27 73 61
2017 AS-02 25 75 24
2014 AS 25 75 60
2014 AS-01 38 62 13
2014 AS-02 23 77 22

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 AS 47 17
2014 AS 73 15

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 AS 77 17
2014 AS 40 15

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 AS 0 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 AS 0 17
2014 AS 0 15

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 AS 0 17
2014 AS 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 AS 53 17
2014 AS 53 15

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 AS 65 17
2014 AS 53 15

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 AS 47 17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 AS 41 17
2014 AS 53 15

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 AS 53 17

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 AS 53 17
2014 AS 80 15

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 AS 35 17

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 AS 0 17
2014 AS 0 15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 AS 65 17
2014 AS 40 15

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 AS 59 17
2014 AS 60 15

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 AS 41 17

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 AS 0 17

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 AS 0 16
2014 AS 0 15

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 AS 38 16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 AS 38 16
2014 AS 40 15

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 AS 0 16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 AS 38 16
2014 AS 53 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 AS 0 16

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AS 76 24 17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 18 16 9 8 10 34 5 56 29 61
2017 AS-01 28 0 0 9 9 44 9 60 40 10
2017 AS-02 25 25 12 8 8 18 4 63 21 24
2014 AS 15 12 15 8 7 35 8 47 26 60
2014 AS-01 16 0 0 15 15 39 15 35 65 13
2014 AS-02 14 23 18 9 5 27 5 53 20 22

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 27 28 16 3 8 17 2 67 14 61
2017 AS-01 44 19 0 0 9 19 9 87 13 10
2017 AS-02 33 21 24 0 4 18 0 66 5 24
2014 AS 24 20 18 5 5 27 2 61 14 60
2014 AS-01 17 8 8 15 15 38 0 40 48 13
2014 AS-02 32 32 18 0 5 14 0 74 5 22
2011 AS 37 25 17 5 0 16 0 74 6 63
2011 AS-01 18 47 12 0 0 24 0 85 0 17
2011 AS-02 19 31 19 13 0 19 0 62 15 16
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 27 49 3 14 2 3 2 80 17 61
2017 AS-01 34 19 9 28 0 0 9 58 31 10
2017 AS-02 29 51 4 12 0 4 0 83 13 24
2014 AS 29 45 13 5 2 3 3 79 7 60
2014 AS-01 32 38 23 0 0 8 0 76 0 13
2014 AS-02 23 59 9 5 5 0 0 82 9 22
2011 AS 33 41 13 6 3 0 3 77 10 63
2011 AS-01 12 59 12 12 6 0 0 71 18 17
2011 AS-02 38 31 19 6 6 0 0 69 13 16
2008 AS 38 46 8 0 5 0 3 86 6 37
2008 AS-02 38 38 8 0 8 0 8 83 8 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 11 22 18 3 2 36 9 59 9 61
2017 AS-01 25 19 19 0 9 19 9 61 13 10
2017 AS-02 12 29 29 0 0 20 10 59 0 24
2014 AS 5 14 18 8 2 43 10 40 21 60
2014 AS-01 0 9 30 15 8 39 0 14 37 13
2014 AS-02 0 27 14 9 0 36 14 55 18 22
2011 AS 10 11 25 2 5 35 13 39 12 63
2011 AS-01 0 18 29 0 6 47 0 33 11 17
2011 AS-02 6 0 31 6 6 38 13 13 25 16

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 45 26 6 3 2 16 2 87 6 61
2017 AS-01 62 9 0 0 0 28 0 100 0 10
2017 AS-02 37 34 4 4 4 12 4 85 10 24
2014 AS 40 27 12 3 2 13 3 80 6 60
2014 AS-01 40 23 8 8 8 15 0 73 18 13
2014 AS-02 41 32 18 0 0 9 0 80 0 22
2011 AS 40 17 13 3 5 17 5 73 10 63
2011 AS-01 29 29 6 6 6 24 0 77 15 17
2011 AS-02 31 31 19 6 0 13 0 71 7 16
2008 AS 41 32 3 5 5 11 3 84 13 37
2008 AS-02 38 31 0 8 8 8 8 82 18 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 25 8 5 2 29 0 80 9 61
2017 AS-01 53 19 0 0 0 28 0 100 0 10
2017 AS-02 25 30 12 8 4 20 0 69 15 24
2014 AS 27 34 13 2 3 17 3 77 6 59
2014 AS-01 25 30 8 8 8 23 0 71 19 13
2014 AS-02 33 43 14 0 0 10 0 84 0 21
2011 AS 35 25 11 2 5 19 3 78 8 63
2011 AS-01 24 29 6 6 6 29 0 75 17 17
2011 AS-02 25 44 13 0 0 19 0 85 0 16
2008 AS 46 24 14 3 8 0 5 74 11 37
2008 AS-02 62 8 15 0 8 0 8 75 8 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AS 8 92 61
2017 AS-01 0 100 10
2014 AS 8 92 60

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 16 14 13 5 0 44 8 63 10 61
2017 AS-01 38 0 9 0 0 53 0 80 0 10
2017 AS-02 21 25 16 4 0 22 12 69 6 24
2014 AS 18 13 10 5 2 42 10 66 14 60
2014 AS-01 9 8 8 8 8 54 8 42 39 13
2014 AS-02 27 23 5 0 0 32 14 92 0 22

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 33 27 9 6 3 18 2 76 12 61
2017 AS-01 62 0 9 9 0 19 0 77 12 10
2017 AS-02 29 28 16 4 4 14 4 70 10 24
2014 AS 32 27 8 5 2 25 2 80 9 60
2014 AS-01 17 38 0 8 8 30 0 78 22 13
2014 AS-02 50 18 5 0 0 27 0 94 0 22
2011 AS 40 37 14 0 0 10 0 84 0 63
2011 AS-01 18 59 18 0 0 6 0 81 0 17
2011 AS-02 25 38 25 0 0 13 0 71 0 16
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 20 25 21 16 15 0 3 47 31 59
2017 AS-01 28 28 9 19 15 0 0 56 34 10
2017 AS-02 13 22 13 27 17 0 9 38 48 23

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 17 21 19 24 18 0 0 38 43 61
2017 AS-01 34 28 9 19 9 0 0 62 28 10
2017 AS-02 21 13 20 24 22 0 0 33 46 24

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 15 36 24 5 18 0 2 52 23 61
2017 AS-01 34 38 19 0 9 0 0 72 9 10
2017 AS-02 16 33 24 4 18 0 4 52 23 24

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 15 29 13 18 23 0 2 45 42 61
2017 AS-01 34 28 9 28 0 0 0 62 28 10
2017 AS-02 12 25 12 20 30 0 0 38 50 24

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 29 11 6 10 0 12 69 18 60
2017 AS-01 62 28 0 0 0 0 9 100 0 10
2017 AS-02 38 18 4 9 13 0 18 69 26 23

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 27 30 19 12 12 0 0 57 24 60
2017 AS-01 62 28 9 0 0 0 0 91 0 10
2017 AS-02 26 26 12 23 13 0 0 52 36 23

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 35 25 26 5 3 0 5 63 9 60
2017 AS-01 62 28 9 0 0 0 0 91 0 10
2017 AS-02 34 26 23 0 4 0 13 69 5 23

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 22 27 22 20 9 0 0 49 28 61
2017 AS-01 34 56 0 9 0 0 0 91 9 10
2017 AS-02 25 21 20 20 14 0 0 46 34 24

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 32 25 20 12 11 0 0 57 23 60
2017 AS-01 53 38 0 0 9 0 0 91 9 10
2017 AS-02 39 17 17 18 9 0 0 56 27 23

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 29 21 28 14 7 0 2 51 21 60
2017 AS-01 44 19 28 9 0 0 0 62 9 10
2017 AS-02 31 13 21 19 13 0 4 45 33 23

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 64 13 12 2 6 0 3 79 8 61
2017 AS-01 81 9 9 0 0 0 0 91 0 10
2017 AS-02 62 4 14 4 8 0 8 72 13 24

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 67 7 5 5 10 0 6 79 15 61
2017 AS-01 81 0 9 0 9 0 0 81 9 10
2017 AS-02 62 10 0 8 8 0 12 81 19 24

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 55 19 12 2 6 0 6 78 9 61
2017 AS-01 72 9 9 0 9 0 0 81 9 10
2017 AS-02 58 16 0 6 8 0 12 84 16 24

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 59 11 7 4 13 0 6 75 18 61
2017 AS-01 91 0 0 0 9 0 0 91 9 10
2017 AS-02 50 12 4 10 12 0 12 70 25 24

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 54 8 0 2 2 0 35 95 5 61
2017 AS-01 72 0 0 0 0 0 28 100 0 10
2017 AS-02 50 0 0 4 4 0 42 86 14 24

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 73 9 3 2 2 0 12 93 4 60
2017 AS-02 66 10 0 0 4 0 20 95 5 24

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 69 8 3 6 2 0 12 87 9 61
2017 AS-01 62 19 9 9 0 0 0 81 9 10
2017 AS-02 62 8 4 4 4 0 18 85 10 24

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 41 26 13 6 7 0 6 72 14 61
2017 AS-01 53 38 0 9 0 0 0 91 9 10
2017 AS-02 50 10 16 4 12 0 8 65 18 24

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 12 21 43 18 5 0 0 33 23 61
2017 AS-01 25 28 28 19 0 0 0 53 19 10
2017 AS-02 17 21 32 26 4 0 0 38 30 24

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 5 23 39 23 11 0 0 33 28 61
2017 AS-01 0 9 19 38 34 0 0 72 9 10
2017 AS-02 8 30 32 17 13 0 0 29 38 24

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 22 37 15 10 5 11 0 67 16 61
2017 AS-01 28 19 9 19 0 25 0 63 25 10
2017 AS-02 16 45 12 12 4 10 0 68 18 24

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 20 40 20 8 8 3 0 63 16 61
2017 AS-01 44 28 9 0 0 19 0 88 0 10
2017 AS-02 12 46 18 12 12 0 0 58 24 24
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 AS 14 86 61
2014 AS 18 82 60
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 24 34 21 8 9 2 2 25 75 61
2017 AS-01 38 28 9 9 15 0 0 38 62 10
2017 AS-02 28 29 26 4 8 0 4 30 70 24

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 22 43
2017 AS-02 30 16

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 39 43
2017 AS-02 49 16

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 AS 17 43
2017 AS-02 24 16

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 AS 56 43
2017 AS-02 49 16

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 AS 6 43
2017 AS-02 8 16

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 AS 25 43
2017 AS-02 18 16

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 AS 12 61 16 0 2 8 40
2017 AS-02 13 54 13 0 7 13 15

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 21 27 11 14 4 7 16 63 23 44
2017 AS-02 18 39 18 12 0 0 12 65 14 16

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 AS 2 9 8 9 29 4 39 19 67 44
2017 AS-02 0 6 12 12 37 0 32 9 73 16
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