2017 Public Service Employee Survey Results for Office of the Privacy Commissioner of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 50 0 0 0 0 0 100 0 28
2017 Bachelor's degree 55 37 0 8 0 0 0 92 8 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 45 9 8 3 0 0 81 11 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 49 4 7 0 0 0 89 7 27
2014 Bachelor's degree 46 42 4 7 0 0 0 89 7 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 49 8 7 6 2 0 78 13 51

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 39 0 0 0 0 0 100 0 28
2017 Bachelor's degree 83 15 0 0 2 0 0 98 2 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 70 16 7 3 2 3 0 89 4 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 70 20 7 0 4 0 0 89 4 27
2014 Bachelor's degree 75 16 9 0 0 0 0 91 0 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 30 3 6 2 2 0 89 8 51

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 27 7 10 0 0 0 83 10 28
2017 Bachelor's degree 62 26 4 4 4 0 0 89 7 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 59 28 0 10 4 0 0 86 14 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 32 4 4 0 0 0 93 4 27
2014 Bachelor's degree 52 28 9 9 0 0 2 81 9 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 23 12 6 4 2 0 78 9 51

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 33 17 7 0 0 0 76 7 28
2017 Bachelor's degree 38 26 10 18 8 0 0 64 26 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 29 10 14 19 0 0 56 34 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 40 7 15 0 0 0 78 15 27
2014 Bachelor's degree 28 32 5 21 14 0 0 60 35 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 19 15 19 12 2 0 53 31 51

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 54 4 13 0 0 0 83 13 28
2017 Bachelor's degree 37 36 6 16 3 0 2 74 19 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 38 21 11 6 0 0 62 17 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 23 18 11 7 0 0 64 18 27
2014 Bachelor's degree 40 39 7 11 2 0 0 79 13 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 40 10 11 8 2 0 71 19 51

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 43 8 3 3 0 0 86 7 28
2017 Bachelor's degree 44 38 8 8 2 0 0 82 10 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 27 13 8 5 0 0 74 13 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 47 7 3 3 0 0 86 7 27
2014 Bachelor's degree 46 43 5 4 2 0 0 89 5 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 33 8 4 4 2 0 84 8 51

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 39 4 3 3 0 0 90 7 28
2017 Bachelor's degree 55 35 4 6 0 0 0 90 6 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 39 4 7 4 0 0 85 11 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 40 7 11 0 0 0 82 11 27
2014 Bachelor's degree 54 40 4 0 0 2 0 96 0 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 31 6 6 2 2 0 86 8 51

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 65 32 0 0 4 0 0 96 4 28
2017 Bachelor's degree 58 37 2 2 2 0 0 95 3 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 46 5 13 0 0 0 82 13 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 51 8 0 0 0 4 92 0 27
2014 Bachelor's degree 57 30 9 4 0 0 0 87 4 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 40 10 5 0 2 0 85 5 51

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 36 8 4 3 0 0 85 7 28
2017 Bachelor's degree 38 34 8 12 9 0 0 72 21 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 37 9 4 2 0 0 85 6 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 29 25 4 0 0 8 69 4 27
2014 Bachelor's degree 55 24 8 11 2 0 0 80 13 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 39 8 11 2 2 0 79 13 51

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 18 8 4 3 0 16 82 8 28
2017 Bachelor's degree 40 17 9 15 5 2 11 67 23 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 7 16 10 11 0 28 48 29 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 29 7 15 4 7 12 68 23 27
2014 Bachelor's degree 38 17 4 17 7 4 14 67 29 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 13 8 12 17 4 27 46 42 51

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 55 11 3 3 0 0 83 7 28
2017 Bachelor's degree 33 39 12 15 2 0 0 72 17 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 36 9 9 6 0 0 76 15 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 51 4 14 0 0 0 82 14 27
2014 Bachelor's degree 44 36 10 9 2 0 0 79 11 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 43 4 4 4 2 0 89 8 51

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 26 16 11 3 0 0 71 14 28
2017 Bachelor's degree 36 29 11 10 15 0 0 65 24 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 50 9 9 3 2 0 78 12 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 29 25 4 11 0 0 60 14 27
2014 Bachelor's degree 43 29 10 9 9 0 0 71 19 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 37 13 9 2 2 0 75 11 51

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 51 11 0 3 0 0 86 3 28
2017 Bachelor's degree 42 35 9 8 6 0 0 77 13 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 55 10 7 4 0 0 80 11 45

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 39 3 4 0 0 0 94 4 28
2017 Bachelor's degree 46 37 6 3 8 0 0 83 11 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 31 6 5 0 0 0 89 5 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 47 0 7 0 4 0 93 7 27
2014 Bachelor's degree 64 25 4 5 2 0 0 89 7 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 63 29 2 2 2 2 0 94 4 51

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 44 14 4 0 0 0 83 4 28
2017 Bachelor's degree 38 22 15 11 13 0 0 61 24 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 51 4 12 5 0 0 80 16 45

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 39 4 3 0 0 0 93 3 28
2017 Bachelor's degree 49 43 2 5 0 0 0 93 5 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 31 14 9 0 0 0 76 9 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 29 3 0 0 0 0 97 0 27
2014 Bachelor's degree 72 17 8 4 0 0 0 89 4 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 13 6 2 2 2 0 90 4 50

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 47 7 3 0 0 0 90 3 28
2017 Bachelor's degree 34 32 12 19 4 0 0 66 23 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 33 19 7 5 0 0 70 12 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 53 11 0 7 0 0 82 7 27
2014 Bachelor's degree 41 35 8 9 8 0 0 76 17 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 31 8 10 6 2 0 76 16 51

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 44 6 7 0 0 0 87 7 28
2017 Bachelor's degree 39 24 8 20 9 0 0 63 29 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 33 10 11 4 0 0 75 15 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 31 14 11 4 0 0 71 14 27
2014 Bachelor's degree 54 22 7 11 6 0 0 76 17 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 30 8 13 6 2 0 72 19 51

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 43 11 3 0 0 0 86 3 28
2017 Bachelor's degree 37 36 4 17 6 0 0 74 22 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 37 10 13 5 0 0 72 17 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 37 14 7 4 0 0 75 11 27
2014 Bachelor's degree 50 37 4 6 4 0 0 87 9 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 32 10 14 2 2 0 74 16 51

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 44 10 3 0 0 0 87 3 28
2017 Bachelor's degree 34 39 13 12 2 0 0 73 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 38 10 10 8 0 0 73 18 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 39 7 0 7 0 0 86 7 27
2014 Bachelor's degree 51 35 10 2 0 2 0 88 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 31 4 6 4 2 0 87 9 51

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 33 15 10 0 0 0 75 10 28
2017 Bachelor's degree 24 35 27 8 6 0 0 59 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 21 36 4 14 0 0 47 18 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 29 11 8 7 0 4 73 15 27
2014 Bachelor's degree 37 30 13 11 7 2 0 69 18 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 46 16 10 3 2 0 70 13 51

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 3 18 43 17 16 3 0 34 21 28
2017 Bachelor's degree 16 16 35 20 13 0 0 33 32 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 22 41 19 4 3 3 25 32 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 25 44 13 14 0 0 27 29 27
2014 Bachelor's degree 4 11 37 28 17 0 4 47 15 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 4 6 47 21 19 3 0 41 10 51

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 8 21 30 32 6 4 69 8 28
2017 Bachelor's degree 4 4 22 39 32 0 0 71 8 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 11 24 33 20 0 2 55 21 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 11 22 41 26 0 0 67 11 27
2014 Bachelor's degree 2 7 22 33 28 4 4 67 10 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 2 4 23 34 31 3 2 70 6 51

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 3 32 32 29 0 0 62 7 28
2017 Bachelor's degree 8 23 29 27 13 0 0 40 32 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 20 23 14 26 0 0 40 37 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 19 28 24 22 0 4 47 24 26
2014 Bachelor's degree 10 17 17 30 25 0 2 55 27 53
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 11 30 27 14 2 0 42 28 51

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 13 34 34 18 0 0 53 13 28
2017 Bachelor's degree 7 22 27 33 11 0 0 45 29 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 17 40 22 12 3 0 36 24 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 22 18 37 18 0 0 56 26 27
2014 Bachelor's degree 2 15 24 33 24 0 2 57 18 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 10 42 30 12 2 4 45 11 51

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 17 30 27 15 0 4 43 25 28
2017 Bachelor's degree 12 26 32 19 9 2 0 28 39 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 21 35 16 6 0 0 22 43 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 37 34 11 4 0 8 16 47 27
2014 Bachelor's degree 12 26 22 25 11 2 2 37 40 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 16 34 24 9 3 2 34 30 51

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 14 21 43 19 3 0 64 15 28
2017 Bachelor's degree 4 13 39 27 15 2 0 43 18 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 7 27 31 22 3 0 54 18 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 15 19 36 11 4 8 53 26 27
2014 Bachelor's degree 0 13 20 35 21 8 3 63 15 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 7 27 34 20 6 2 59 12 51

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 3 36 32 18 3 4 54 7 28
2017 Bachelor's degree 11 12 36 34 8 0 0 41 22 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 16 36 25 11 0 0 36 28 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 25 41 15 11 0 8 28 27 27
2014 Bachelor's degree 6 19 25 28 15 4 4 46 27 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 10 41 14 10 5 2 26 30 51
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 41 0 0 0 0 0 100 0 28
2017 Bachelor's degree 71 20 2 6 0 0 0 92 6 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 18 7 5 7 0 0 81 12 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 27 0 11 0 0 0 89 11 27
2014 Bachelor's degree 80 15 3 2 0 0 0 95 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 27 7 4 3 2 0 86 7 51

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 26 4 17 4 3 7 72 23 28
2017 Bachelor's degree 32 28 14 14 4 8 0 66 19 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 24 15 13 6 0 12 61 22 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 23 25 11 8 4 8 51 21 27
2014 Bachelor's degree 38 29 11 6 2 8 7 79 9 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 36 11 14 2 11 2 69 18 51

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 25 15 7 3 0 0 75 10 28
2017 Bachelor's degree 46 23 13 6 12 0 0 69 18 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 26 7 17 0 0 0 77 17 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 48 7 0 12 0 4 80 12 27
2014 Bachelor's degree 48 26 8 9 5 4 0 77 15 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 24 8 7 8 2 0 78 14 51

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 37 12 4 0 0 0 84 4 28
2017 Bachelor's degree 38 35 15 4 8 0 0 73 12 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 22 21 4 12 0 0 63 16 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 33 4 8 15 0 0 74 23 27
2014 Bachelor's degree 47 28 2 13 5 5 0 79 19 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 32 5 8 4 3 0 82 12 51

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 32 7 11 0 10 0 80 13 28
2017 Bachelor's degree 46 17 19 4 10 3 0 65 15 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 14 9 7 10 14 3 69 20 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 21 11 11 12 4 4 63 25 27
2014 Bachelor's degree 43 25 7 11 7 5 2 73 19 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 27 4 8 13 7 2 72 24 51

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 25 15 13 12 25 3 46 34 28
2017 Bachelor's degree 21 24 10 18 9 17 1 54 33 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 27 9 14 16 21 5 48 39 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 4 32 15 11 15 18 4 46 34 27
2014 Bachelor's degree 13 22 4 22 9 24 6 51 44 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 21 14 8 12 15 6 58 25 51

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 46 7 7 0 0 0 86 7 28
2017 Bachelor's degree 47 46 0 5 2 0 0 93 7 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 38 5 12 0 0 0 84 12 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 44 11 3 4 0 4 81 7 27
2014 Bachelor's degree 65 33 0 2 0 0 0 98 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 39 2 6 2 2 0 90 8 51
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 34 19 3 0 0 0 78 3 28
2017 Bachelor's degree 54 23 6 4 12 0 2 78 16 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 38 10 8 3 0 0 80 10 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 47 12 7 4 0 0 77 11 27
2014 Bachelor's degree 61 22 6 4 8 0 0 83 11 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 38 8 8 2 2 2 81 10 51

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 22 18 0 0 4 0 81 0 28
2017 Bachelor's degree 55 31 4 6 2 0 2 88 8 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 34 13 4 3 2 0 81 6 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 30 8 7 4 0 0 81 11 27
2014 Bachelor's degree 64 11 6 11 2 6 0 80 14 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 18 6 4 6 3 2 83 10 51

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 36 14 8 0 0 0 78 8 28
2017 Bachelor's degree 44 38 4 6 8 0 0 82 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 31 7 5 7 0 0 81 12 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 45 0 7 4 0 0 89 11 27
2014 Bachelor's degree 59 28 2 4 8 0 0 87 11 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 27 8 8 2 2 2 81 10 51

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 90 10 0 0 0 0 0 100 0 28
2017 Bachelor's degree 83 11 2 4 0 0 0 94 4 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 81 7 7 5 0 0 0 88 5 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 84 7 4 5 0 0 0 91 5 27
2014 Bachelor's degree 91 4 2 2 0 0 2 96 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 79 10 4 2 2 2 2 92 4 51

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 18 4 4 3 0 12 88 8 28
2017 Bachelor's degree 43 26 13 12 2 2 2 72 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 36 5 7 0 4 0 88 7 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 34 14 4 7 3 12 70 13 27
2014 Bachelor's degree 48 28 6 4 6 2 7 83 11 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 21 10 7 4 2 7 76 13 51

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 64 18 4 12 3 0 0 82 15 28
2017 Bachelor's degree 57 22 2 11 8 0 0 79 19 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 36 5 8 3 0 0 84 11 45

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 64 18 4 7 0 8 0 88 7 28
2017 Bachelor's degree 69 18 4 6 4 0 0 87 9 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 21 7 8 3 0 0 82 11 45

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 19 17 0 4 0 0 79 4 28
2017 Bachelor's degree 59 24 6 9 2 0 0 83 11 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 44 3 4 3 0 0 91 6 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 30 7 11 0 0 0 82 11 27
2014 Bachelor's degree 57 24 5 6 8 0 0 81 14 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 19 12 4 6 2 0 78 10 51
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Bachelor's degree 25 42 17 0 0 5 11 79 0 17
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 14 11 11 0 0 8 76 12 20
2014 Bachelor's degree 61 11 5 17 5 0 0 72 22 18
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 26 12 0 6 12 6 78 7 16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 38 3 0 0 4 0 97 0 28
2017 Bachelor's degree 41 28 16 10 2 3 0 72 12 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 37 13 11 5 0 0 72 15 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 40 11 11 8 3 0 68 20 27
2014 Bachelor's degree 52 29 2 7 4 6 0 86 12 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 40 10 6 4 3 0 79 10 51

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 41 11 0 0 0 0 89 0 28
2017 Bachelor's degree 40 28 16 10 4 4 0 70 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 28 18 16 7 0 0 59 22 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 40 4 14 8 0 0 73 23 27
2014 Bachelor's degree 59 22 7 7 4 0 0 81 11 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 42 12 6 8 2 0 74 14 51

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 46 14 7 0 7 0 77 8 28
2017 Bachelor's degree 35 33 17 6 2 7 0 73 8 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 30 21 15 9 8 0 52 26 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 41 11 11 11 0 0 67 22 27
2014 Bachelor's degree 45 30 11 7 4 3 0 77 11 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 34 18 15 2 3 0 64 18 51

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 31 19 7 0 4 0 73 7 28
2017 Bachelor's degree 27 31 14 15 4 10 0 64 21 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 24 28 8 9 6 0 52 18 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 22 14 15 8 4 0 61 24 27
2014 Bachelor's degree 39 32 12 4 7 6 0 75 12 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 28 10 11 9 7 0 68 21 51

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 50 15 7 4 0 0 75 11 28
2017 Bachelor's degree 19 45 12 15 6 4 0 66 22 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 33 14 11 14 1 0 60 26 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 33 14 11 12 0 0 63 23 27
2014 Bachelor's degree 24 45 11 11 7 2 0 71 19 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 34 18 12 4 2 0 66 16 51
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 55 0 7 0 0 0 93 7 28
2017 Bachelor's degree 40 52 2 7 0 0 0 91 7 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 40 12 6 5 0 0 78 10 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 41 14 8 0 4 0 77 8 27
2014 Bachelor's degree 62 29 3 4 2 0 0 91 5 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 41 8 5 0 4 0 86 6 51

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 32 7 3 0 3 0 89 3 28
2017 Bachelor's degree 48 44 6 2 0 0 0 92 2 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 33 10 0 3 4 0 87 3 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 44 11 4 0 5 0 85 4 27
2014 Bachelor's degree 78 16 2 0 2 2 0 96 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 26 8 2 2 4 0 87 5 50

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 31 10 4 0 6 0 85 4 28
2017 Bachelor's degree 54 21 10 10 2 4 0 78 12 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 41 8 7 0 2 5 84 7 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 33 4 18 8 0 0 70 26 27
2014 Bachelor's degree 68 16 7 4 4 0 2 85 7 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 38 9 6 6 4 2 78 13 51

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 41 16 8 3 0 0 73 11 28
2017 Bachelor's degree 29 44 10 7 7 2 0 75 15 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 37 15 6 0 7 0 77 7 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 37 3 14 8 7 0 72 24 27
2014 Bachelor's degree 44 31 13 0 2 7 4 84 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 44 10 8 2 7 0 79 10 51

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 40 16 4 18 12 3 56 25 27
2017 Bachelor's degree 13 28 18 13 13 9 6 48 31 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 24 14 7 11 29 6 52 27 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 22 10 11 23 11 4 48 40 27
2014 Bachelor's degree 21 18 19 9 7 17 9 53 22 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 16 21 4 14 23 10 42 26 51

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 37 4 0 0 0 0 96 0 28
2017 Bachelor's degree 65 27 2 4 0 0 2 94 4 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 26 10 0 7 0 0 84 7 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 29 15 4 0 0 0 81 4 27
2014 Bachelor's degree 71 22 5 2 0 0 0 93 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 22 4 8 6 2 2 82 14 51

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 64 29 3 4 0 0 0 93 4 28
2017 Bachelor's degree 75 18 2 2 0 2 2 96 2 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 20 10 2 3 4 0 85 4 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 22 7 4 0 0 0 89 4 27
2014 Bachelor's degree 78 14 4 0 0 4 0 96 0 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 26 10 2 0 7 0 88 2 51

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 35 19 3 0 4 0 77 3 28
2017 Bachelor's degree 38 38 12 6 6 0 0 75 12 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 37 12 12 9 4 3 65 22 44
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 30 11 4 11 0 0 75 15 27
2014 Bachelor's degree 34 36 9 10 6 4 2 74 16 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 35 6 14 4 2 0 76 18 51

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 25 23 24 10 3 0 41 36 28
2017 Bachelor's degree 11 16 14 24 33 2 0 28 58 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 14 7 18 35 2 13 30 62 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 14 8 30 33 0 8 23 68 27
2014 Bachelor's degree 17 22 16 17 25 2 2 40 44 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 29 21 10 20 7 2 45 33 51

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 41 14 0 0 0 4 86 0 28
2017 Bachelor's degree 25 32 18 14 7 2 2 59 22 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 47 16 13 0 0 0 71 13 45

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 40 8 4 4 7 0 83 8 28
2017 Bachelor's degree 35 29 22 11 2 2 0 66 12 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 39 11 7 2 8 0 79 9 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 22 11 3 4 4 0 81 7 27
2014 Bachelor's degree 47 24 17 3 0 9 0 78 4 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 32 12 8 2 11 0 76 11 51

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 48 0 4 4 3 0 92 8 28
2017 Bachelor's degree 39 40 9 10 2 0 0 78 12 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 57 4 6 0 2 0 89 7 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 36 8 3 4 4 0 85 7 27
2014 Bachelor's degree 51 30 13 5 0 0 0 81 5 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 41 5 6 2 8 0 86 8 51

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 40 0 0 0 0 0 100 0 28
2017 Bachelor's degree 45 41 4 7 4 0 0 85 11 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 44 4 7 0 0 0 89 7 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 26 7 4 4 0 0 86 7 27
2014 Bachelor's degree 71 22 0 6 2 0 0 93 7 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 37 6 2 0 2 0 92 2 51

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 34 7 0 0 0 0 93 0 28
2017 Bachelor's degree 41 27 13 14 4 0 0 68 18 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 25 17 11 3 0 0 69 13 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 38 15 7 0 4 0 77 8 27
2014 Bachelor's degree 67 22 6 2 3 0 0 89 5 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 34 9 4 2 2 0 84 6 51

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 37 7 0 0 0 0 93 0 28
2017 Bachelor's degree 32 34 18 13 4 0 0 66 16 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 20 21 11 2 0 0 66 13 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 42 15 7 0 0 0 78 7 27
2014 Bachelor's degree 59 30 6 4 2 0 0 89 5 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 36 8 3 4 2 0 85 7 51

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 34 14 7 0 10 0 77 8 28
2017 Bachelor's degree 34 22 15 20 8 0 0 56 28 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 23 10 8 19 9 1 58 31 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 15 19 14 7 4 0 58 22 27
2014 Bachelor's degree 55 21 7 5 7 4 0 79 13 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 22 16 6 5 5 0 71 12 51
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 40 43 28
2017 Bachelor's degree 37 26 37 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 44 22 33 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 27 52 27
2014 Bachelor's degree 26 30 44 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 22 48 51

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Bachelor's degree 6 6 73 11 0 5 19
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 21 56 5 0 8 20
2014 Bachelor's degree 7 42 44 8 9999 0 14
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 13 38 12 9999 0 15
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 78 28
2017 Bachelor's degree 19 81 53
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 71 27
2014 Bachelor's degree 18 82 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 84 51

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 51 10
2014 Bachelor's degree 71 10

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 69 10
2014 Bachelor's degree 51 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 47 10

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 69 10
2014 Bachelor's degree 80 10

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 52 10

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 60 10

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 58 10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Bachelor's degree 0 10
2014 Bachelor's degree 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Bachelor's degree 91 9 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 3 28 3 7 31 6 39 17 28
2017 Bachelor's degree 11 10 24 6 2 38 10 40 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 16 11 6 4 49 6 53 23 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 26 7 3 15 29 5 62 27 27
2014 Bachelor's degree 17 10 9 4 4 43 13 63 16 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 12 8 2 6 33 22 64 18 51

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 22 15 8 7 10 0 67 16 28
2017 Bachelor's degree 19 41 24 6 2 9 0 66 8 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 36 16 9 2 15 0 69 13 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 29 18 14 0 12 0 63 16 27
2014 Bachelor's degree 39 28 11 0 4 17 2 82 4 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 37 8 8 2 14 4 78 12 51
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 44 16 12 0 0 4 72 12 28
2017 Bachelor's degree 35 34 8 9 2 6 7 79 12 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 34 12 4 5 2 12 76 10 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 26 30 4 0 4 8 63 4 27
2014 Bachelor's degree 31 42 7 13 0 2 4 78 14 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 44 18 8 2 2 8 70 11 51

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 19 22 4 0 29 12 56 6 28
2017 Bachelor's degree 10 15 21 4 4 36 11 47 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 7 11 0 9 56 10 42 25 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 21 33 4 0 14 20 44 5 27
2014 Bachelor's degree 8 15 17 7 2 44 8 47 19 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 8 18 3 4 38 22 39 17 51

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 33 4 4 0 0 4 92 4 28
2017 Bachelor's degree 41 27 9 8 0 7 7 80 9 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 29 7 0 2 18 13 87 3 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 39 11 0 4 4 8 83 4 27
2014 Bachelor's degree 47 28 6 2 0 14 4 91 2 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 36 7 0 2 11 10 88 2 51

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 41 11 0 0 0 4 89 0 28
2017 Bachelor's degree 32 32 12 4 2 11 7 78 7 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 25 7 2 2 23 13 83 6 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 41 15 0 4 7 8 79 4 27
2014 Bachelor's degree 45 31 7 0 0 13 4 91 0 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 32 10 0 2 17 4 85 2 51
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Bachelor's degree 11 89 53
2014 Bachelor's degree 9 91 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 91 51

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 19 15 4 0 38 6 66 7 28
2017 Bachelor's degree 10 10 22 2 2 52 2 43 8 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 16 11 4 0 51 8 63 10 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 7 26 4 8 32 4 40 19 27
2014 Bachelor's degree 18 5 11 0 4 50 13 61 10 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 12 12 0 0 50 13 68 0 51

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 34 7 4 0 10 3 87 4 28
2017 Bachelor's degree 27 36 18 4 2 13 0 73 6 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 35 13 7 0 15 0 77 8 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 33 18 4 8 8 0 67 13 27
2014 Bachelor's degree 43 32 5 0 4 13 2 89 4 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 23 16 0 0 30 0 78 0 51
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 26 12 3 15 0 4 70 18 28
2017 Bachelor's degree 35 29 16 11 10 0 0 64 20 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 22 19 8 9 0 0 64 16 45

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 31 15 15 15 0 0 56 30 28
2017 Bachelor's degree 6 12 36 26 21 0 0 18 47 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 16 26 31 15 0 0 28 46 45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 29 23 7 3 0 4 65 11 28
2017 Bachelor's degree 14 24 25 16 17 1 2 40 35 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 28 29 15 13 0 0 43 28 45

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 23 16 11 12 0 4 60 23 28
2017 Bachelor's degree 9 24 31 22 14 0 0 33 36 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 20 18 23 31 0 0 28 54 45

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 18 11 0 0 0 8 88 0 28
2017 Bachelor's degree 31 27 18 9 8 1 6 62 18 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 23 21 5 6 0 5 66 11 45

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 40 22 3 3 0 0 72 6 28
2017 Bachelor's degree 25 21 34 11 9 0 0 45 20 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 24 28 8 8 0 0 55 17 45

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 38 11 10 0 0 4 78 11 28
2017 Bachelor's degree 30 27 26 8 9 0 0 57 17 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 47 15 2 11 0 0 72 13 44

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 33 11 14 0 0 0 75 14 28
2017 Bachelor's degree 22 22 31 15 9 0 0 44 24 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 38 20 9 15 0 0 56 24 45

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 29 18 7 0 0 0 75 7 28
2017 Bachelor's degree 33 26 19 11 9 0 2 60 21 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 37 15 12 14 0 0 59 26 45

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 39 8 7 0 0 0 85 7 28
2017 Bachelor's degree 32 25 26 9 6 0 2 58 15 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 26 22 9 14 0 0 54 24 45

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 18 21 0 0 0 4 78 0 28
2017 Bachelor's degree 41 25 19 8 8 0 0 66 15 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 29 14 11 12 0 0 63 23 45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 81 11 4 4 0 0 0 92 4 28
2017 Bachelor's degree 69 14 10 4 2 0 2 84 6 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 77 7 11 3 0 2 0 86 3 45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 28 4 4 3 0 0 89 7 28
2017 Bachelor's degree 50 26 19 0 2 0 4 79 2 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 65 19 10 4 3 0 0 84 6 45

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 76 10 6 7 0 0 0 86 7 28
2017 Bachelor's degree 48 20 16 10 4 2 2 70 14 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 15 16 7 3 0 0 75 9 45

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 84 0 0 0 0 0 16 100 0 28
2017 Bachelor's degree 57 12 4 0 0 0 28 95 0 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 10 5 2 4 0 27 85 8 45

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 69 14 4 0 0 0 13 95 0 28
2017 Bachelor's degree 54 28 10 0 2 0 6 87 2 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 21 14 3 0 0 2 83 3 44

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 74 18 8 0 0 0 0 92 0 28
2017 Bachelor's degree 69 17 2 2 2 2 6 93 4 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 80 9 2 0 4 0 5 93 4 45

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 31 8 0 3 0 0 89 3 28
2017 Bachelor's degree 57 29 6 4 2 0 2 89 5 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 22 11 2 3 0 2 84 4 45

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 53 21 15 3 0 0 60 18 28
2017 Bachelor's degree 8 19 39 21 13 0 0 27 34 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 21 43 17 6 3 0 32 24 45

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 14 25 37 13 0 0 50 25 28
2017 Bachelor's degree 8 33 29 17 11 2 0 29 41 52
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 20 37 29 2 0 0 31 32 45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 30 10 3 0 4 0 86 3 28
2017 Bachelor's degree 58 36 4 2 0 0 0 95 2 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 30 9 2 0 3 0 89 2 45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 51 7 7 4 4 0 81 11 28
2017 Bachelor's degree 20 44 17 17 2 0 0 64 19 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 54 14 15 7 0 0 65 22 45
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 71 28
2017 Bachelor's degree 14 86 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 82 45
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 81 27
2014 Bachelor's degree 12 88 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 91 51
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 31 13 19 8 0 0 28 72 28
2017 Bachelor's degree 40 35 8 2 13 2 0 41 59 53
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 34 7 5 14 7 0 36 64 45

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 20
2017 Bachelor's degree 30 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 26

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 20
2017 Bachelor's degree 43 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 26

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 20
2017 Bachelor's degree 22 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 26

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 20
2017 Bachelor's degree 63 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 26

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 20
2017 Bachelor's degree 0 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 26

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 20
2017 Bachelor's degree 23 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 26

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 5 64 11 5 5 11 19
2017 Bachelor's degree 11 61 15 11 0 3 30
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 69 3 16 0 8 26

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 35 6 15 8 0 0 70 24 20
2017 Bachelor's degree 28 39 17 9 3 0 3 70 13 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 28 11 14 4 4 7 67 21 26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 10 16 11 13 18 0 31 37 46 20
2017 Bachelor's degree 3 6 7 0 12 10 62 34 42 31
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 13 8 3 8 9 49 56 26 26
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