2017 Public Service Employee Survey Results for Office of the Privacy Commissioner of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 41 3 6 0 0 0 91 6 53
2017 Does not provide services to public 49 42 2 6 1 0 0 90 8 90
2014 Provides services to public 30 52 7 10 0 2 0 83 10 61
2014 Does not provide services to public 39 46 4 7 3 0 0 86 10 96

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 15 5 2 2 0 0 91 4 53
2017 Does not provide services to public 75 23 0 0 1 1 0 99 1 90
2014 Provides services to public 69 24 6 0 0 2 0 94 0 61
2014 Does not provide services to public 64 22 7 4 2 0 0 87 6 96

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 13 4 11 4 0 0 81 15 53
2017 Does not provide services to public 56 31 6 5 2 0 0 87 7 90
2014 Provides services to public 55 26 9 3 5 2 2 83 8 61
2014 Does not provide services to public 56 27 8 8 1 0 0 83 9 96

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 31 11 13 15 0 0 61 28 53
2017 Does not provide services to public 43 25 10 16 5 0 0 69 21 90
2014 Provides services to public 26 31 10 18 12 2 0 59 31 61
2014 Does not provide services to public 35 28 8 19 10 0 0 63 29 96

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 35 21 17 3 0 0 59 20 53
2017 Does not provide services to public 35 46 3 10 3 0 1 83 14 90
2014 Provides services to public 41 36 10 9 2 2 0 78 12 61
2014 Does not provide services to public 40 34 10 10 6 0 0 74 16 96

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 31 14 7 4 0 0 75 11 53
2017 Does not provide services to public 48 33 9 8 2 0 0 81 10 90
2014 Provides services to public 50 36 6 5 2 2 0 88 7 61
2014 Does not provide services to public 45 42 6 3 4 0 0 87 7 96

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 32 0 4 3 0 0 93 7 53
2017 Does not provide services to public 46 37 7 9 1 0 0 83 10 90
2014 Provides services to public 53 37 2 4 2 4 0 93 5 61
2014 Does not provide services to public 50 39 5 5 1 0 0 89 6 96

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 45 2 4 4 0 0 91 7 52
2017 Does not provide services to public 57 33 3 5 0 0 1 91 5 90
2014 Provides services to public 44 44 5 5 0 2 0 90 5 61
2014 Does not provide services to public 47 34 10 5 2 0 2 83 7 96

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 30 8 6 5 0 0 81 12 52
2017 Does not provide services to public 42 36 9 8 5 0 0 78 13 90
2014 Provides services to public 43 41 8 6 0 2 0 85 6 61
2014 Does not provide services to public 43 30 11 10 3 0 2 75 13 96

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 16 21 11 5 0 8 59 18 53
2017 Does not provide services to public 40 11 6 11 6 1 25 69 23 90
2014 Provides services to public 36 18 7 14 8 5 13 66 26 61
2014 Does not provide services to public 23 19 6 11 12 3 25 58 33 96

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 46 15 3 5 0 0 76 8 53
2017 Does not provide services to public 40 36 6 14 3 0 0 76 18 90
2014 Provides services to public 43 44 4 6 2 2 0 89 8 61
2014 Does not provide services to public 39 43 8 6 4 0 0 82 10 96

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 28 15 14 8 0 0 63 21 53
2017 Does not provide services to public 36 36 11 8 9 1 0 72 17 90
2014 Provides services to public 38 37 13 6 3 2 0 77 10 61
2014 Does not provide services to public 40 29 16 7 8 0 0 68 15 96

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 46 6 6 6 0 0 82 12 53
2017 Does not provide services to public 36 44 12 4 4 0 0 80 8 90

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 33 4 2 6 0 0 88 8 53
2017 Does not provide services to public 52 34 8 4 2 0 0 86 6 90
2014 Provides services to public 66 26 2 3 2 2 0 93 5 61
2014 Does not provide services to public 52 39 3 3 2 1 0 92 5 96

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 38 11 4 13 0 0 71 18 53
2017 Does not provide services to public 39 32 13 12 3 0 0 71 15 90

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 38 8 6 0 0 0 86 6 53
2017 Does not provide services to public 48 38 7 5 1 0 0 87 7 90
2014 Provides services to public 71 23 5 0 0 2 0 95 0 61
2014 Does not provide services to public 72 16 7 2 2 0 0 88 4 95

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 34 18 10 8 0 0 65 17 53
2017 Does not provide services to public 39 40 9 10 2 0 0 79 12 90
2014 Provides services to public 34 41 12 6 5 2 0 76 12 61
2014 Does not provide services to public 43 36 8 6 7 0 0 79 13 96

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 31 11 17 5 0 0 67 22 53
2017 Does not provide services to public 42 34 8 10 6 0 0 76 16 90
2014 Provides services to public 51 24 10 10 3 2 0 76 13 61
2014 Does not provide services to public 43 32 9 10 6 0 0 75 16 96

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 32 12 15 8 0 0 65 23 53
2017 Does not provide services to public 41 41 5 9 2 0 1 84 12 90
2014 Provides services to public 47 35 12 3 2 2 0 83 5 61
2014 Does not provide services to public 40 39 6 11 4 0 0 79 15 96

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 35 12 10 6 0 0 72 16 53
2017 Does not provide services to public 37 40 11 9 2 0 0 78 12 90
2014 Provides services to public 48 40 7 0 3 2 0 89 3 61
2014 Does not provide services to public 53 30 8 4 4 1 0 84 8 96

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 26 29 4 10 0 0 57 14 53
2017 Does not provide services to public 29 34 24 7 5 0 0 63 13 90
2014 Provides services to public 35 23 21 10 9 3 0 59 20 61
2014 Does not provide services to public 30 43 13 7 4 0 2 75 12 96

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 16 34 16 12 2 2 30 35 53
2017 Does not provide services to public 6 20 40 23 10 1 0 33 26 89
2014 Provides services to public 6 8 42 22 16 2 5 40 15 61
2014 Does not provide services to public 4 14 46 20 15 1 0 36 18 96

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 8 27 26 26 2 0 53 20 53
2017 Does not provide services to public 1 5 20 40 30 1 2 73 7 89
2014 Provides services to public 2 8 26 34 21 5 5 60 11 61
2014 Does not provide services to public 1 5 23 34 33 2 2 70 6 96

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 28 15 25 2 0 41 30 53
2017 Does not provide services to public 8 14 26 28 22 2 0 51 23 89
2014 Provides services to public 11 13 24 27 22 2 2 51 24 60
2014 Does not provide services to public 9 14 28 25 23 1 1 48 24 95

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 17 22 35 17 2 2 54 24 53
2017 Does not provide services to public 5 16 37 26 15 0 0 42 22 89
2014 Provides services to public 0 10 27 39 19 2 3 61 10 61
2014 Does not provide services to public 2 17 33 31 16 0 1 48 19 95

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 21 31 12 11 2 2 24 44 53
2017 Does not provide services to public 9 23 31 25 12 0 1 37 31 89
2014 Provides services to public 20 25 23 18 5 3 5 25 50 61
2014 Does not provide services to public 8 23 34 22 10 1 2 33 32 96

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 16 30 23 20 3 0 44 25 53
2017 Does not provide services to public 2 7 34 37 16 4 0 56 9 89
2014 Provides services to public 5 10 21 38 16 5 5 60 17 61
2014 Does not provide services to public 3 15 22 30 20 6 4 56 20 96

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 14 38 26 10 0 2 36 25 53
2017 Does not provide services to public 7 10 31 38 12 1 0 51 17 89
2014 Provides services to public 8 18 30 26 8 5 6 38 29 61
2014 Does not provide services to public 9 13 38 17 16 3 4 35 24 96
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 17 6 8 6 0 0 80 14 53
2017 Does not provide services to public 67 30 1 1 0 0 0 98 1 90
2014 Provides services to public 79 8 6 2 3 2 2 90 5 61
2014 Does not provide services to public 63 30 2 5 0 0 0 93 5 96

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 19 18 14 10 4 4 55 25 53
2017 Does not provide services to public 33 33 9 14 2 4 5 72 17 90
2014 Provides services to public 33 25 19 10 2 6 5 65 13 61
2014 Does not provide services to public 26 32 16 8 4 8 5 67 14 96

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 26 6 10 12 0 0 72 22 53
2017 Does not provide services to public 51 22 16 9 2 0 0 73 11 90
2014 Provides services to public 49 24 5 14 5 3 0 76 19 61
2014 Does not provide services to public 45 32 9 3 8 1 1 79 12 96

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 32 18 6 12 0 0 64 18 53
2017 Does not provide services to public 46 31 18 2 3 0 0 77 5 90
2014 Provides services to public 37 33 3 11 6 8 2 77 19 61
2014 Does not provide services to public 48 32 7 7 5 0 0 81 12 96

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 15 13 10 16 8 2 56 29 53
2017 Does not provide services to public 46 21 14 5 2 12 0 76 8 90
2014 Provides services to public 32 29 5 12 11 10 2 69 26 61
2014 Does not provide services to public 45 22 10 9 9 2 2 70 19 96

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 23 16 10 16 20 2 47 33 53
2017 Does not provide services to public 13 28 11 17 7 22 3 54 32 90
2014 Provides services to public 10 34 5 13 11 22 4 61 33 61
2014 Does not provide services to public 22 22 16 12 11 12 5 53 27 96

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 43 2 4 4 0 0 90 8 52
2017 Does not provide services to public 46 41 3 10 0 0 0 87 10 90
2014 Provides services to public 46 46 5 2 0 2 0 93 2 61
2014 Does not provide services to public 54 32 4 6 3 0 1 87 9 96
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 26 9 10 10 0 0 71 20 53
2017 Does not provide services to public 51 34 10 1 3 0 1 86 4 89
2014 Provides services to public 50 30 12 3 2 2 2 83 5 61
2014 Does not provide services to public 47 33 6 6 6 0 1 81 13 96

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 34 8 7 4 0 2 80 11 53
2017 Does not provide services to public 59 27 9 1 1 3 0 88 2 90
2014 Provides services to public 62 18 5 5 2 6 2 88 7 61
2014 Does not provide services to public 59 19 8 6 6 1 0 79 12 96

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 10 10 10 0 0 70 20 53
2017 Does not provide services to public 52 36 6 3 3 0 0 88 6 90
2014 Provides services to public 61 23 10 2 2 2 2 86 3 61
2014 Does not provide services to public 51 32 4 7 5 0 0 83 13 96

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 86 2 3 8 0 0 0 88 8 53
2017 Does not provide services to public 82 15 2 1 0 0 0 96 1 90
2014 Provides services to public 87 5 0 3 0 2 3 97 3 61
2014 Does not provide services to public 86 7 4 1 1 0 0 93 2 96

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 24 10 6 4 2 4 80 10 53
2017 Does not provide services to public 48 31 6 9 2 2 2 82 12 90
2014 Provides services to public 46 21 5 7 4 5 13 81 12 61
2014 Does not provide services to public 46 25 10 6 6 2 4 76 13 96

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 24 0 12 9 0 0 79 21 53
2017 Does not provide services to public 61 24 5 8 2 1 0 86 10 90

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 22 6 5 6 2 0 83 11 53
2017 Does not provide services to public 71 16 3 7 1 2 0 89 8 90

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 31 9 7 4 0 0 79 11 53
2017 Does not provide services to public 62 28 4 3 2 1 0 90 5 90
2014 Provides services to public 54 25 13 2 5 2 0 80 7 61
2014 Does not provide services to public 59 23 5 7 5 0 0 82 12 96
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 20 0 10 0 8 15 87 13 11
2017 Does not provide services to public 43 24 16 3 0 3 12 78 4 33
2014 Provides services to public 52 25 0 8 7 0 7 83 17 13
2014 Does not provide services to public 49 22 12 6 3 9 0 77 10 33

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 33 14 6 6 0 0 75 11 53
2017 Does not provide services to public 42 36 9 8 1 4 0 81 9 89
2014 Provides services to public 38 41 3 3 5 10 0 87 9 61
2014 Does not provide services to public 41 35 8 8 5 2 0 78 14 96

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 27 17 12 6 0 0 66 18 53
2017 Does not provide services to public 41 32 16 6 3 2 0 74 10 90
2014 Provides services to public 42 33 12 6 5 2 0 76 12 61
2014 Does not provide services to public 42 37 5 8 7 0 0 79 15 96

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 32 23 6 5 6 0 64 12 53
2017 Does not provide services to public 27 38 14 11 2 8 0 71 14 90
2014 Provides services to public 28 35 23 3 5 6 0 67 8 61
2014 Does not provide services to public 38 35 8 12 5 2 0 74 18 96

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 24 23 10 7 7 0 56 19 53
2017 Does not provide services to public 33 33 17 9 2 7 0 70 12 89
2014 Provides services to public 41 21 18 4 8 8 0 68 13 61
2014 Does not provide services to public 35 35 9 9 8 3 0 72 18 96

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 38 20 10 14 2 0 56 24 53
2017 Does not provide services to public 29 42 9 14 3 3 0 73 18 90
2014 Provides services to public 26 38 17 11 5 3 0 67 16 61
2014 Does not provide services to public 29 47 8 8 7 0 0 76 16 96
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 45 6 5 4 0 0 85 9 52
2017 Does not provide services to public 36 51 5 7 0 0 0 88 7 90
2014 Provides services to public 54 31 8 5 2 2 0 86 6 61
2014 Does not provide services to public 44 44 4 5 0 2 0 90 5 96

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 46 8 4 2 3 0 86 6 52
2017 Does not provide services to public 58 36 5 0 0 1 0 94 0 90
2014 Provides services to public 56 34 5 2 2 2 0 92 3 61
2014 Does not provide services to public 59 28 6 2 1 3 0 90 3 95

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 38 10 6 2 0 2 82 8 52
2017 Does not provide services to public 52 24 10 7 1 5 1 81 8 90
2014 Provides services to public 48 33 6 8 2 2 2 83 10 61
2014 Does not provide services to public 48 27 8 8 7 1 1 76 16 96

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 47 14 8 4 0 0 74 11 52
2017 Does not provide services to public 35 34 13 8 3 6 0 73 12 90
2014 Provides services to public 32 35 15 8 0 9 0 74 9 61
2014 Does not provide services to public 37 35 12 5 3 6 2 78 9 96

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 34 22 2 17 9 6 52 23 52
2017 Does not provide services to public 12 25 10 17 11 21 4 50 37 88
2014 Provides services to public 21 22 20 11 8 13 5 52 24 61
2014 Does not provide services to public 13 17 18 7 18 18 10 42 34 96

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 21 6 2 4 0 0 88 6 53
2017 Does not provide services to public 59 34 4 1 1 0 1 94 2 90
2014 Provides services to public 71 18 5 2 2 2 2 92 3 61
2014 Does not provide services to public 58 27 7 5 2 0 1 85 7 96

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 20 5 2 2 1 0 91 4 53
2017 Does not provide services to public 67 21 5 2 0 3 1 92 2 90
2014 Provides services to public 64 22 5 2 0 8 0 93 2 61
2014 Does not provide services to public 70 20 6 2 0 2 0 92 2 96

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 32 20 6 10 2 2 62 17 51
2017 Does not provide services to public 37 38 9 8 5 2 0 77 14 90
2014 Provides services to public 32 44 6 7 5 5 2 81 12 61
2014 Does not provide services to public 43 30 7 11 6 1 2 75 17 96

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 17 16 10 33 2 4 37 46 53
2017 Does not provide services to public 10 16 13 25 27 2 6 29 57 90
2014 Provides services to public 18 26 19 11 19 3 3 47 32 61
2014 Does not provide services to public 10 20 16 19 25 3 6 33 49 96

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 19 12 6 2 2 61 19 52
2017 Does not provide services to public 30 44 15 7 2 0 1 75 10 90

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 34 16 6 6 2 0 73 11 53
2017 Does not provide services to public 34 37 13 8 1 7 0 77 9 90
2014 Provides services to public 45 31 11 3 3 6 0 82 7 61
2014 Does not provide services to public 45 27 13 6 1 8 0 78 8 96

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 37 5 8 4 0 0 82 12 53
2017 Does not provide services to public 32 50 9 5 1 2 0 84 7 90
2014 Provides services to public 49 37 8 2 2 3 0 88 3 61
2014 Does not provide services to public 44 35 8 5 3 4 0 83 8 96

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 40 4 4 4 0 0 89 8 53
2017 Does not provide services to public 48 41 3 6 1 0 0 89 8 90
2014 Provides services to public 64 31 0 2 2 2 0 97 3 61
2014 Does not provide services to public 58 30 6 4 2 0 0 88 6 96

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 26 15 8 4 2 0 73 12 53
2017 Does not provide services to public 48 28 10 13 1 0 0 76 14 90
2014 Provides services to public 58 25 10 2 3 2 0 85 5 61
2014 Does not provide services to public 48 34 11 4 2 1 0 83 6 96

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 30 17 10 5 0 0 68 15 53
2017 Does not provide services to public 47 29 14 8 2 0 0 76 11 90
2014 Provides services to public 55 31 8 3 2 2 0 87 5 61
2014 Does not provide services to public 46 37 10 4 3 0 0 83 7 96

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 20 18 11 13 3 0 57 24 53
2017 Does not provide services to public 35 27 11 13 8 6 1 66 22 89
2014 Provides services to public 49 17 14 10 6 5 0 69 16 61
2014 Does not provide services to public 43 24 15 9 6 3 0 69 16 96
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 37 22 41 52
2017 Does not provide services to public 31 32 37 90
2014 Provides services to public 34 18 49 61
2014 Does not provide services to public 26 32 42 96

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 6 11 69 6 0 8 19
2017 Does not provide services to public 8 15 67 7 0 4 28
2014 Provides services to public 22 29 49 0 9999 0 20
2014 Does not provide services to public 21 13 43 16 9999 8 25
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 52
2017 Does not provide services to public 19 81 90
2014 Provides services to public 19 81 61
2014 Does not provide services to public 24 76 96

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 48 16
2014 Provides services to public 44 12
2014 Does not provide services to public 54 24

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 84 16
2014 Does not provide services to public 70 24

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Does not provide services to public 20 24

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 12
2014 Does not provide services to public 0 24

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 40 12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 16
2014 Provides services to public 41 12
2014 Does not provide services to public 37 24

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 66 16
2014 Provides services to public 49 12
2014 Does not provide services to public 63 24

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 65 16
2014 Provides services to public 43 12
2014 Does not provide services to public 42 24

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 28 16
2014 Does not provide services to public 42 24

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 35 16
2014 Provides services to public 68 12
2014 Does not provide services to public 70 24

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 16
2014 Provides services to public 52 12
2014 Does not provide services to public 41 24

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 12
2014 Does not provide services to public 0 24

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 16
2014 Does not provide services to public 41 24

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 37 16
2014 Provides services to public 60 12
2014 Does not provide services to public 46 24

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 16

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 12
2014 Does not provide services to public 0 24

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 28 16
2014 Does not provide services to public 42 24

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 16

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 30 16
2014 Provides services to public 0 12
2014 Does not provide services to public 33 24

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 54 16
2014 Provides services to public 40 12
2014 Does not provide services to public 62 24

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 16
2014 Provides services to public 0 12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 51 16
2014 Provides services to public 49 12
2014 Does not provide services to public 50 24

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 89 11 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 8 24 4 2 43 11 37 11 53
2017 Does not provide services to public 12 15 19 7 4 39 4 48 19 90
2014 Provides services to public 24 20 6 3 5 28 14 76 13 61
2014 Does not provide services to public 14 12 11 2 9 38 14 54 23 96

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 16 8 2 6 0 73 10 53
2017 Does not provide services to public 22 31 20 8 3 16 0 63 13 90
2014 Provides services to public 39 25 13 5 0 19 0 79 6 61
2014 Does not provide services to public 27 36 9 8 3 12 4 75 13 96
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 39 8 4 4 6 6 83 9 53
2017 Does not provide services to public 27 37 12 10 1 1 11 74 12 90
2014 Provides services to public 27 36 11 12 2 4 9 72 15 61
2014 Does not provide services to public 26 44 17 5 0 1 8 76 6 96

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 17 19 4 6 39 8 46 18 53
2017 Does not provide services to public 10 15 17 1 4 38 14 53 11 90
2014 Provides services to public 11 17 18 3 3 36 13 54 12 61
2014 Does not provide services to public 8 13 23 4 2 34 16 43 12 96

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 30 12 4 0 11 4 81 5 53
2017 Does not provide services to public 40 26 9 3 1 10 11 84 5 90
2014 Provides services to public 39 33 5 0 0 14 10 94 0 61
2014 Does not provide services to public 38 33 10 1 2 7 8 84 3 96

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 26 18 4 2 13 4 72 7 53
2017 Does not provide services to public 33 33 9 1 1 12 11 86 3 90
2014 Provides services to public 38 35 8 0 2 11 7 89 2 61
2014 Does not provide services to public 34 32 11 1 2 13 7 82 4 95
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 10 90 90
2014 Does not provide services to public 12 88 96

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 12 25 0 4 45 7 40 7 53
2017 Does not provide services to public 13 18 13 4 1 44 6 61 12 89
2014 Provides services to public 22 14 11 0 0 41 13 76 0 61
2014 Does not provide services to public 14 8 17 1 4 46 9 49 12 96

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 35 19 2 4 6 0 74 6 53
2017 Does not provide services to public 29 34 13 6 0 15 3 77 7 90
2014 Provides services to public 40 30 8 2 0 20 0 88 2 61
2014 Does not provide services to public 30 28 15 1 4 20 1 74 7 96
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 19 19 9 13 0 2 58 23 53
2017 Does not provide services to public 41 29 16 6 8 0 0 70 14 89

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 23 22 22 21 0 0 35 43 53
2017 Does not provide services to public 15 19 28 26 13 0 0 33 39 90

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 29 23 6 13 1 4 55 21 53
2017 Does not provide services to public 21 26 24 16 12 0 0 48 28 90

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 23 20 16 28 0 2 35 44 53
2017 Does not provide services to public 19 23 21 22 12 0 2 44 35 90

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 14 8 8 9 1 12 70 20 53
2017 Does not provide services to public 39 28 21 4 2 0 6 71 7 90

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 19 20 7 11 0 0 62 18 53
2017 Does not provide services to public 21 33 31 11 5 0 0 53 16 89

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 40 15 6 9 0 2 70 15 52
2017 Does not provide services to public 36 32 19 5 7 0 0 68 13 89

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 24 21 11 13 0 0 54 25 53
2017 Does not provide services to public 25 35 21 11 9 0 0 60 20 89

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 27 13 10 17 0 0 60 27 53
2017 Does not provide services to public 31 35 18 9 4 0 2 68 14 89

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 26 20 2 7 2 2 70 9 53
2017 Does not provide services to public 28 30 21 11 9 0 1 59 20 89

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 18 8 15 12 0 2 65 27 53
2017 Does not provide services to public 44 26 23 2 3 0 1 71 6 90

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 8 6 2 4 0 0 88 6 53
2017 Does not provide services to public 71 12 9 5 1 1 1 85 6 90

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 15 14 2 6 0 0 79 7 53
2017 Does not provide services to public 54 28 13 3 1 0 2 83 4 90

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 15 15 6 4 0 0 75 10 53
2017 Does not provide services to public 58 17 12 8 3 1 1 76 11 90

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 14 2 0 0 0 29 97 0 53
2017 Does not provide services to public 64 7 3 1 2 0 22 92 4 90

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 34 21 2 2 0 2 74 4 53
2017 Does not provide services to public 73 17 2 0 0 0 7 97 0 89

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 17 6 0 4 2 6 89 4 53
2017 Does not provide services to public 79 13 2 1 2 0 2 95 3 90

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 35 4 1 4 0 0 91 5 53
2017 Does not provide services to public 53 28 10 6 1 0 2 83 7 90

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 33 30 15 13 2 0 40 29 53
2017 Does not provide services to public 14 23 38 18 8 0 0 37 25 90

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 18 26 39 6 0 0 44 30 53
2017 Does not provide services to public 7 27 35 18 11 1 2 29 35 89

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 26 7 2 0 2 0 91 2 53
2017 Does not provide services to public 52 35 9 2 0 2 0 89 2 90

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 45 16 17 2 0 0 66 19 53
2017 Does not provide services to public 21 49 14 11 4 1 0 70 15 90
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 19 81 53
2017 Does not provide services to public 17 83 90
2014 Provides services to public 18 82 61
2014 Does not provide services to public 11 89 96

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 91 9 10
2017 Does not provide services to public 75 25 15
2014 Provides services to public 91 9 11
2014 Does not provide services to public 65 35 11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 27 65 8 0 0 0 0 92 0 11
2014 Provides services to public 40 39 11 10 0 0 0 79 10 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 9 10 14 6 0 30 70 53
2017 Does not provide services to public 38 36 8 4 11 4 0 40 60 90

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 35
2017 Does not provide services to public 26 52

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 35
2017 Does not provide services to public 33 52

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 35
2017 Does not provide services to public 27 52

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 35
2017 Does not provide services to public 34 52

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 35
2017 Does not provide services to public 8 52

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 35
2017 Does not provide services to public 31 52

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 68 5 15 0 6 34
2017 Does not provide services to public 8 65 11 8 2 6 50

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 41 15 12 8 0 2 65 20 35
2017 Does not provide services to public 41 27 10 11 1 2 8 75 14 52

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 0 9 12 0 15 15 49 25 42 35
2017 Does not provide services to public 16 10 7 7 9 0 51 52 32 52
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