2017 Public Service Employee Survey Results for Office of the Privacy Commissioner of Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - PM

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 38 50 2 7 2 0 0 88 9 44
2017 PM-05 31 53 0 11 5 0 0 84 16 20
2017 PM-06 33 50 8 8 0 0 0 83 8 12
2014 PM 29 47 6 14 2 2 0 78 17 55
2014 PM-05 19 46 8 27 0 0 0 65 27 26
2014 PM-06 30 55 0 8 8 0 0 85 15 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 74 16 2 2 2 2 0 93 5 44
2017 PM-05 79 11 0 0 5 5 0 94 6 20
2017 PM-06 67 25 0 8 0 0 0 92 8 12
2014 PM 64 20 11 2 2 2 0 85 4 55
2014 PM-05 61 19 16 4 0 0 0 80 4 26
2014 PM-06 77 15 0 0 8 0 0 92 8 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 63 23 2 9 2 0 0 86 12 44
2017 PM-05 54 30 5 5 5 0 0 84 11 20
2017 PM-06 75 17 0 8 0 0 0 92 8 12
2014 PM 48 25 7 11 5 2 2 76 17 55
2014 PM-05 43 31 8 11 8 0 0 73 19 26
2014 PM-06 62 15 15 8 0 0 0 77 8 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 22 29 13 23 13 0 0 51 36 44
2017 PM-05 21 9 18 36 16 0 0 30 52 20
2017 PM-06 8 33 17 25 17 0 0 42 42 12
2014 PM 20 27 9 22 20 2 0 48 43 55
2014 PM-05 12 19 15 27 27 0 0 31 54 26
2014 PM-06 24 38 8 15 15 0 0 62 30 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 19 42 23 15 2 0 0 61 17 44
2017 PM-05 5 36 30 29 0 0 0 41 29 20
2017 PM-06 25 42 25 8 0 0 0 67 8 12
2014 PM 34 35 9 13 7 2 0 70 20 55
2014 PM-05 27 34 11 15 12 0 0 61 27 26
2014 PM-06 38 47 8 0 8 0 0 85 8 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 38 40 14 6 2 0 0 77 8 44
2017 PM-05 40 30 21 9 0 0 0 70 9 20
2017 PM-06 33 50 8 0 8 0 0 83 8 12
2014 PM 44 38 8 5 4 2 0 83 9 55
2014 PM-05 42 46 4 4 4 0 0 89 8 26
2014 PM-06 45 30 17 0 8 0 0 76 8 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 53 40 0 7 0 0 0 93 7 44
2017 PM-05 54 36 0 11 0 0 0 89 11 20
2017 PM-06 50 50 0 0 0 0 0 100 0 12
2014 PM 44 44 4 4 4 2 0 89 7 55
2014 PM-05 46 42 4 8 0 0 0 89 8 26
2014 PM-06 53 40 0 0 8 0 0 92 8 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 47 47 2 4 0 0 0 94 4 43
2017 PM-05 41 53 0 6 0 0 0 94 6 19
2017 PM-06 33 58 8 0 0 0 0 92 0 12
2014 PM 40 37 13 9 0 2 0 78 9 55
2014 PM-05 38 42 12 8 0 0 0 80 8 26
2014 PM-06 60 24 0 15 0 0 0 85 15 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 57 35 2 2 2 0 0 93 5 43
2017 PM-05 61 28 6 6 0 0 0 89 6 19
2017 PM-06 50 42 0 0 8 0 0 92 8 12
2014 PM 42 35 5 13 4 2 0 78 17 55
2014 PM-05 46 35 8 8 4 0 0 80 12 26
2014 PM-06 38 47 0 8 8 0 0 85 15 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 49 12 15 11 2 0 11 68 15 44
2017 PM-05 57 0 16 11 5 0 11 64 18 20
2017 PM-06 67 17 8 8 0 0 0 83 8 12
2014 PM 35 22 5 13 15 2 9 63 31 55
2014 PM-05 31 27 11 8 16 0 8 62 25 26
2014 PM-06 55 15 0 8 23 0 0 70 30 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 51 9 4 4 0 0 83 8 44
2017 PM-05 21 54 21 0 3 0 0 75 3 20
2017 PM-06 42 50 0 0 8 0 0 92 8 12
2014 PM 34 46 2 13 4 2 0 81 17 55
2014 PM-05 23 61 0 16 0 0 0 84 16 26
2014 PM-06 53 40 0 0 8 0 0 92 8 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 31 41 14 12 2 0 0 72 14 44
2017 PM-05 32 36 11 16 5 0 0 68 21 20
2017 PM-06 25 58 0 17 0 0 0 83 17 12
2014 PM 29 40 13 5 11 2 0 70 17 55
2014 PM-05 19 42 23 4 12 0 0 61 16 26
2014 PM-06 53 40 0 0 8 0 0 92 8 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 36 44 11 5 5 0 0 80 9 44
2017 PM-05 30 49 5 5 11 0 0 79 16 20
2017 PM-06 50 25 17 8 0 0 0 75 8 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 57 33 5 0 5 0 0 91 5 44
2017 PM-05 46 38 11 0 5 0 0 84 5 20
2017 PM-06 67 25 0 0 8 0 0 92 8 12
2014 PM 66 22 0 7 4 2 0 89 11 55
2014 PM-05 62 27 0 11 0 0 0 89 11 26
2014 PM-06 77 15 0 0 8 0 0 92 8 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 29 45 9 9 7 0 0 74 16 44
2017 PM-05 25 38 16 11 11 0 0 63 21 20
2017 PM-06 25 58 0 8 8 0 0 83 17 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 45 43 9 2 0 0 0 88 2 44
2017 PM-05 41 48 11 0 0 0 0 89 0 20
2017 PM-06 58 33 0 8 0 0 0 92 8 12
2014 PM 71 20 4 2 2 2 0 93 4 55
2014 PM-05 62 31 8 0 0 0 0 92 0 26
2014 PM-06 92 0 0 0 8 0 0 92 8 13

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 29 40 19 7 5 0 0 69 12 44
2017 PM-05 31 32 16 11 11 0 0 63 21 20
2017 PM-06 33 42 17 8 0 0 0 75 8 12
2014 PM 33 40 7 7 11 2 0 74 19 55
2014 PM-05 27 46 11 4 12 0 0 73 16 26
2014 PM-06 53 40 0 0 8 0 0 92 8 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 35 36 14 14 0 0 0 72 14 44
2017 PM-05 36 27 16 21 0 0 0 63 21 20
2017 PM-06 42 33 8 17 0 0 0 75 17 12
2014 PM 37 33 9 11 9 2 0 70 20 55
2014 PM-05 23 38 15 15 8 0 0 61 23 26
2014 PM-06 62 23 8 0 8 0 0 85 8 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 30 40 14 11 5 0 0 70 16 44
2017 PM-05 38 36 11 11 5 0 0 73 16 20
2017 PM-06 25 42 8 17 8 0 0 67 25 12
2014 PM 35 42 7 7 7 2 0 78 15 55
2014 PM-05 23 54 8 11 4 0 0 77 16 26
2014 PM-06 55 30 0 8 8 0 0 85 15 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 33 40 12 9 5 0 0 73 15 44
2017 PM-05 45 20 16 11 9 0 0 65 19 20
2017 PM-06 25 58 8 8 0 0 0 83 8 12
2014 PM 46 43 2 0 5 4 0 93 6 55
2014 PM-05 38 50 4 0 4 4 0 92 4 26
2014 PM-06 70 23 0 0 8 0 0 92 8 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 21 39 26 5 9 0 0 61 13 44
2017 PM-05 25 38 27 5 5 0 0 63 11 20
2017 PM-06 8 25 42 8 17 0 0 33 25 12
2014 PM 35 20 20 9 13 4 0 57 23 55
2014 PM-05 43 19 19 4 11 4 0 64 16 26
2014 PM-06 15 15 32 23 15 0 0 30 38 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 14 13 33 20 15 2 2 37 28 44
2017 PM-05 11 18 34 21 11 5 0 34 30 20
2017 PM-06 33 17 25 17 8 0 0 25 50 12
2014 PM 4 13 38 18 18 4 5 40 18 55
2014 PM-05 4 20 50 4 15 4 4 21 25 26
2014 PM-06 0 0 30 45 24 0 0 70 0 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 7 9 32 29 22 0 0 51 16 44
2017 PM-05 5 5 41 31 18 0 0 48 11 20
2017 PM-06 17 25 33 17 8 0 0 25 42 12
2014 PM 4 5 27 29 25 4 5 60 10 55
2014 PM-05 8 8 27 27 23 4 4 54 17 26
2014 PM-06 0 8 15 40 38 0 0 77 8 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 4 16 31 25 20 4 0 47 21 44
2017 PM-05 4 16 48 16 16 0 0 32 20 20
2017 PM-06 0 25 17 42 17 0 0 58 25 12
2014 PM 9 15 22 26 24 2 2 52 25 54
2014 PM-05 11 23 34 11 19 0 0 31 35 26
2014 PM-06 0 8 8 51 33 0 0 84 8 12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 2 18 20 41 16 2 0 59 21 44
2017 PM-05 5 16 24 32 23 0 0 55 21 20
2017 PM-06 0 33 8 50 0 8 0 55 36 12
2014 PM 0 7 28 36 23 2 4 63 8 55
2014 PM-05 0 15 23 34 23 0 4 60 16 26
2014 PM-06 0 0 32 45 23 0 0 68 0 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 20 20 36 13 8 2 0 22 42 44
2017 PM-05 21 14 39 16 5 4 0 22 37 20
2017 PM-06 33 33 17 8 8 0 0 17 67 12
2014 PM 25 22 22 14 9 4 4 25 51 55
2014 PM-05 31 23 31 4 8 4 0 12 56 26
2014 PM-06 38 24 8 30 0 0 0 30 62 13

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 9 14 35 27 13 2 0 40 24 44
2017 PM-05 11 11 41 20 13 5 0 34 23 20
2017 PM-06 8 33 17 33 8 0 0 42 42 12
2014 PM 5 7 23 31 20 7 5 59 14 55
2014 PM-05 8 8 27 31 12 12 4 50 18 26
2014 PM-06 0 0 15 47 30 0 8 84 0 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 6 9 38 34 9 0 2 45 16 44
2017 PM-05 15 0 49 25 5 0 5 32 15 20
2017 PM-06 0 25 25 42 8 0 0 50 25 12
2014 PM 11 16 27 22 11 5 7 38 31 55
2014 PM-05 16 23 23 15 12 8 4 30 44 26
2014 PM-06 0 8 30 40 23 0 0 62 8 13
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 57 21 7 9 5 0 0 79 14 44
2017 PM-05 73 5 5 11 5 0 0 79 16 20
2017 PM-06 50 25 17 8 0 0 0 75 8 12
2014 PM 71 16 4 2 4 2 2 91 6 55
2014 PM-05 66 15 4 4 8 0 4 84 12 26
2014 PM-06 77 23 0 0 0 0 0 100 0 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 23 19 15 5 3 7 57 22 44
2017 PM-05 29 25 21 16 0 4 5 59 18 20
2017 PM-06 25 17 17 17 17 0 8 45 36 12
2014 PM 24 25 24 7 5 9 5 57 15 55
2014 PM-05 19 27 23 11 4 8 8 54 18 26
2014 PM-06 45 8 40 0 0 8 0 57 0 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 46 25 8 14 7 0 0 71 21 44
2017 PM-05 52 11 5 27 5 0 0 63 32 20
2017 PM-06 33 33 8 8 17 0 0 67 25 12
2014 PM 45 24 5 11 11 4 0 72 22 55
2014 PM-05 35 23 8 19 11 4 0 60 32 26
2014 PM-06 68 32 0 0 0 0 0 100 0 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 26 41 19 7 7 0 0 66 14 44
2017 PM-05 23 46 15 5 11 0 0 69 16 20
2017 PM-06 25 33 17 17 8 0 0 58 25 12
2014 PM 36 24 5 15 11 7 2 66 28 55
2014 PM-05 23 31 8 15 11 8 4 61 30 26
2014 PM-06 53 23 0 17 8 0 0 76 24 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 33 20 9 13 12 10 2 61 28 44
2017 PM-05 32 20 21 0 16 11 0 58 18 20
2017 PM-06 42 8 0 33 17 0 0 50 50 12
2014 PM 27 25 7 11 16 11 2 60 32 55
2014 PM-05 11 27 8 15 23 11 4 45 46 26
2014 PM-06 53 30 0 17 0 0 0 83 17 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 6 30 19 14 12 17 2 45 32 44
2017 PM-05 4 25 19 27 5 20 0 36 40 20
2017 PM-06 0 50 8 8 33 0 0 50 42 12
2014 PM 5 29 7 18 14 23 2 46 44 55
2014 PM-05 4 31 12 15 11 23 4 47 37 26
2014 PM-06 8 38 0 24 23 8 0 49 51 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 45 48 2 5 0 0 0 93 5 44
2017 PM-05 41 48 0 11 0 0 0 89 11 20
2017 PM-06 33 67 0 0 0 0 0 100 0 12
2014 PM 51 32 5 9 0 2 0 85 10 55
2014 PM-05 31 54 8 8 0 0 0 85 8 26
2014 PM-06 68 15 0 17 0 0 0 83 17 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 44 34 6 9 7 0 0 78 16 44
2017 PM-05 45 32 9 15 0 0 0 77 15 20
2017 PM-06 50 17 0 8 25 0 0 67 33 12
2014 PM 43 38 6 4 6 2 2 84 10 55
2014 PM-05 38 46 0 8 4 0 4 88 12 26
2014 PM-06 53 30 17 0 0 0 0 83 0 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 47 32 14 4 2 0 0 80 6 44
2017 PM-05 53 25 16 5 0 0 0 79 5 20
2017 PM-06 33 42 17 0 8 0 0 75 8 12
2014 PM 58 16 6 7 6 5 2 80 14 55
2014 PM-05 46 23 4 8 8 8 4 78 18 26
2014 PM-06 91 0 9 0 0 0 0 91 0 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 41 29 11 14 5 0 0 71 19 44
2017 PM-05 48 25 11 16 0 0 0 73 16 20
2017 PM-06 33 25 8 17 17 0 0 58 33 12
2014 PM 52 27 8 4 6 2 2 83 10 55
2014 PM-05 42 42 4 4 4 0 4 88 8 26
2014 PM-06 76 15 9 0 0 0 0 91 0 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 82 5 6 7 0 0 0 87 7 44
2017 PM-05 86 0 9 5 0 0 0 86 5 20
2017 PM-06 92 0 0 8 0 0 0 92 8 12
2014 PM 89 4 0 2 0 2 4 98 2 55
2014 PM-05 92 0 0 4 0 0 4 96 4 26
2014 PM-06 92 0 0 0 0 0 8 100 0 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 55 31 5 7 0 0 2 88 7 44
2017 PM-05 52 32 0 11 0 0 5 89 11 20
2017 PM-06 58 33 8 0 0 0 0 92 0 12
2014 PM 43 27 4 5 4 4 13 85 11 55
2014 PM-05 42 31 8 4 0 0 16 86 5 26
2014 PM-06 45 38 0 0 0 8 9 100 0 13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 61 28 2 6 2 0 0 89 9 44
2017 PM-05 63 32 0 5 0 0 0 95 5 20
2017 PM-06 58 25 0 8 8 0 0 83 17 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 65 25 5 2 2 0 0 91 5 44
2017 PM-05 68 21 11 0 0 0 0 89 0 20
2017 PM-06 67 25 0 0 8 0 0 92 8 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 55 34 5 4 2 0 0 89 6 44
2017 PM-05 55 35 5 4 0 0 0 91 4 20
2017 PM-06 50 25 8 8 8 0 0 75 17 12
2014 PM 49 27 11 4 7 2 0 77 12 55
2014 PM-05 42 35 11 4 8 0 0 77 12 26
2014 PM-06 60 30 0 9 0 0 0 91 9 13
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 62 10 10 10 0 0 7 78 11 10
2014 PM 45 9 9 9 9 9 9 67 22 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 30 43 19 5 2 0 0 73 7 43
2017 PM-05 32 36 21 5 5 0 0 68 11 20
2017 PM-06 27 45 18 9 0 0 0 73 9 11
2014 PM 34 42 5 4 6 9 0 84 10 55
2014 PM-05 23 50 8 4 8 8 0 79 13 26
2014 PM-06 53 40 0 0 0 8 0 100 0 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 38 28 19 12 2 0 0 67 14 44
2017 PM-05 47 11 21 16 5 0 0 57 21 20
2017 PM-06 33 42 17 8 0 0 0 75 8 12
2014 PM 42 31 11 9 6 2 0 74 15 55
2014 PM-05 27 35 19 11 8 0 0 61 20 26
2014 PM-06 68 32 0 0 0 0 0 100 0 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 27 35 26 2 2 7 0 66 5 44
2017 PM-05 31 23 25 5 5 11 0 60 12 20
2017 PM-06 33 25 33 0 0 8 0 64 0 12
2014 PM 29 27 17 9 9 9 0 62 20 55
2014 PM-05 15 27 23 8 16 11 0 48 26 26
2014 PM-06 60 30 9 0 0 0 0 91 0 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 29 23 27 7 5 9 0 57 13 44
2017 PM-05 41 11 21 5 11 11 0 58 18 20
2017 PM-06 8 33 33 17 0 8 0 45 18 12
2014 PM 35 22 18 4 13 9 0 62 18 55
2014 PM-05 19 19 27 4 20 11 0 43 26 26
2014 PM-06 62 23 15 0 0 0 0 85 0 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 29 30 16 15 9 0 0 59 25 44
2017 PM-05 21 36 16 11 16 0 0 57 27 20
2017 PM-06 33 8 33 17 8 0 0 42 25 12
2014 PM 24 34 17 13 9 4 0 60 23 55
2014 PM-05 23 42 8 11 12 4 0 68 24 26
2014 PM-06 23 30 24 15 8 0 0 53 23 13
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 45 11 6 0 0 0 83 6 43
2017 PM-05 39 42 6 14 0 0 0 81 14 19
2017 PM-06 33 50 17 0 0 0 0 83 0 12
2014 PM 49 29 11 7 2 2 0 80 9 55
2014 PM-05 38 42 11 4 4 0 0 81 8 26
2014 PM-06 70 8 8 15 0 0 0 77 15 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 41 48 7 2 2 0 0 88 5 43
2017 PM-05 43 41 11 0 6 0 0 83 6 19
2017 PM-06 42 42 8 8 0 0 0 83 8 12
2014 PM 58 27 7 2 2 4 0 88 4 55
2014 PM-05 42 42 11 0 0 4 0 88 0 26
2014 PM-06 76 15 0 0 9 0 0 91 9 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 38 45 8 7 0 0 2 84 7 43
2017 PM-05 39 39 6 11 0 0 6 82 12 19
2017 PM-06 42 42 8 8 0 0 0 83 8 12
2014 PM 42 29 11 11 4 2 2 74 15 55
2014 PM-05 31 34 15 11 4 0 4 68 16 26
2014 PM-06 60 24 0 15 0 0 0 85 15 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 45 14 8 2 2 0 74 11 43
2017 PM-05 33 39 22 6 0 0 0 72 6 19
2017 PM-06 42 50 0 0 8 0 0 92 8 12
2014 PM 25 38 17 9 2 9 0 70 12 55
2014 PM-05 23 42 16 8 0 11 0 74 9 26
2014 PM-06 30 45 24 0 0 0 0 76 0 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 13 35 14 11 7 18 2 60 22 43
2017 PM-05 4 31 11 11 11 32 0 52 32 19
2017 PM-06 25 25 25 0 8 8 8 60 10 12
2014 PM 15 23 13 13 15 16 5 49 35 55
2014 PM-05 11 23 11 15 16 15 8 45 40 26
2014 PM-06 24 30 15 15 0 8 8 64 18 13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 56 29 7 2 5 0 0 86 7 44
2017 PM-05 63 21 5 5 5 0 0 84 11 20
2017 PM-06 67 25 8 0 0 0 0 92 0 12
2014 PM 59 27 4 5 2 2 2 89 7 55
2014 PM-05 50 34 4 4 4 0 4 88 8 26
2014 PM-06 62 23 8 8 0 0 0 85 8 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 64 26 4 2 2 2 0 91 5 44
2017 PM-05 65 27 3 5 0 0 0 91 5 20
2017 PM-06 67 25 8 0 0 0 0 92 0 12
2014 PM 63 22 4 2 0 9 0 94 2 55
2014 PM-05 62 19 8 4 0 8 0 88 4 26
2014 PM-06 83 17 0 0 0 0 0 100 0 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 32 18 12 10 0 0 60 22 43
2017 PM-05 19 30 25 11 16 0 0 49 27 20
2017 PM-06 18 36 18 18 9 0 0 55 27 11
2014 PM 28 42 11 7 9 2 2 72 17 55
2014 PM-05 27 31 19 8 12 0 4 60 20 26
2014 PM-06 47 53 0 0 0 0 0 100 0 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 15 14 20 14 35 0 2 29 50 44
2017 PM-05 15 15 16 16 39 0 0 29 55 20
2017 PM-06 8 17 17 8 42 0 8 27 55 12
2014 PM 18 29 5 13 29 4 2 50 44 55
2014 PM-05 15 31 4 15 27 4 4 50 46 26
2014 PM-06 24 30 8 8 30 0 0 55 38 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 18 41 27 7 2 2 2 62 10 43
2017 PM-05 15 53 21 5 5 0 0 68 11 20
2017 PM-06 17 42 25 17 0 0 0 58 17 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 34 45 20 2 0 0 0 78 2 44
2017 PM-05 36 44 16 4 0 0 0 80 4 20
2017 PM-06 33 50 17 0 0 0 0 83 0 12
2014 PM 42 20 16 7 4 11 0 69 12 55
2014 PM-05 42 23 16 4 0 15 0 77 5 26
2014 PM-06 45 17 15 15 0 8 0 67 16 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 42 43 8 7 0 0 0 85 7 44
2017 PM-05 45 39 11 5 0 0 0 84 5 20
2017 PM-06 42 42 0 17 0 0 0 83 17 12
2014 PM 39 38 9 7 2 5 0 81 10 55
2014 PM-05 35 38 16 4 0 8 0 79 4 26
2014 PM-06 47 45 8 0 0 0 0 92 0 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 52 44 0 5 0 0 0 95 5 44
2017 PM-05 57 32 0 11 0 0 0 89 11 20
2017 PM-06 42 58 0 0 0 0 0 100 0 12
2014 PM 58 27 4 6 4 2 0 87 9 55
2014 PM-05 38 42 8 12 0 0 0 80 12 26
2014 PM-06 100 0 0 0 0 0 0 100 0 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 48 29 9 13 0 0 0 77 13 44
2017 PM-05 57 16 16 11 0 0 0 73 11 20
2017 PM-06 33 42 8 17 0 0 0 75 17 12
2014 PM 56 22 13 2 5 2 0 80 7 55
2014 PM-05 46 27 20 4 4 0 0 73 8 26
2014 PM-06 83 17 0 0 0 0 0 100 0 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 33 16 9 2 0 0 73 11 44
2017 PM-05 54 14 21 11 0 0 0 68 11 20
2017 PM-06 25 42 17 17 0 0 0 67 17 12
2014 PM 52 26 9 7 4 2 0 80 11 55
2014 PM-05 46 27 16 11 0 0 0 73 11 26
2014 PM-06 68 32 0 0 0 0 0 100 0 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 31 29 16 5 12 6 0 64 18 44
2017 PM-05 31 25 21 0 14 9 0 61 15 20
2017 PM-06 25 17 25 17 8 8 0 45 27 12
2014 PM 45 19 9 11 9 7 0 69 21 55
2014 PM-05 38 15 11 19 8 8 0 58 29 26
2014 PM-06 68 24 8 0 0 0 0 92 0 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 PM 42 20 38 43
2017 PM-05 35 25 39 20
2017 PM-06 50 8 42 12
2014 PM 31 20 49 55
2014 PM-05 38 11 50 26
2014 PM-06 15 45 40 13

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 PM 12 23 56 6 0 3 18
2014 PM 12 30 59 0 9999 0 17
2014 PM-05 10 30 60 0 9999 0 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 18 82 43
2017 PM-05 27 73 20
2014 PM 29 71 55
2014 PM-05 35 65 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 7 9 31 5 0 42 6 32 9 44
2017 PM-05 11 0 30 11 0 49 0 21 21 20
2017 PM-06 8 25 25 0 0 33 8 57 0 12
2014 PM 11 17 9 5 9 29 20 54 29 55
2014 PM-05 15 23 11 8 4 15 23 62 19 26
2014 PM-06 8 17 8 0 0 53 15 76 0 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 29 32 25 5 0 9 0 68 5 44
2017 PM-05 28 24 27 11 0 11 0 58 12 20
2017 PM-06 25 50 25 0 0 0 0 75 0 12
2014 PM 27 29 11 7 4 20 2 72 14 55
2014 PM-05 27 31 15 4 4 15 4 71 10 26
2014 PM-06 38 32 15 0 0 15 0 82 0 13
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 38 36 15 2 2 4 2 79 5 44
2017 PM-05 30 55 5 5 0 4 0 89 6 20
2017 PM-06 58 17 25 0 0 0 0 75 0 12
2014 PM 35 40 11 9 2 2 2 77 12 55
2014 PM-05 31 50 11 8 0 0 0 81 8 26
2014 PM-06 38 23 23 9 8 0 0 60 17 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 8 13 19 2 5 48 4 45 15 44
2017 PM-05 5 20 15 0 5 55 0 56 12 20
2017 PM-06 0 8 25 8 8 50 0 17 33 12
2014 PM 5 11 16 7 5 40 15 36 28 55
2014 PM-05 8 11 16 8 12 38 8 35 36 26
2014 PM-06 0 8 23 8 0 45 17 20 20 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 44 30 12 5 0 9 0 81 5 44
2017 PM-05 53 37 4 5 0 0 0 91 5 20
2017 PM-06 42 25 25 8 0 0 0 67 8 12
2014 PM 33 35 5 2 0 22 4 90 2 55
2014 PM-05 31 50 0 0 0 16 4 100 0 26
2014 PM-06 30 40 0 0 0 30 0 100 0 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 36 15 5 0 12 0 77 5 44
2017 PM-05 32 41 11 11 0 5 0 77 11 20
2017 PM-06 42 42 17 0 0 0 0 83 0 12
2014 PM 38 31 9 0 2 18 2 86 2 55
2014 PM-05 35 46 0 0 0 20 0 100 0 26
2014 PM-06 38 24 23 0 0 15 0 73 0 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM-06 0 100 12
2014 PM 17 83 55
2014 PM-05 24 76 26
2014 PM-06 0 100 13

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 7 12 25 0 2 48 6 41 5 44
2017 PM-05 11 0 21 0 5 63 0 29 14 20
2017 PM-06 0 25 33 0 0 33 8 43 0 12
2014 PM 5 13 14 0 4 45 18 50 10 55
2014 PM-05 8 15 11 0 4 42 19 60 11 26
2014 PM-06 8 9 15 0 0 45 23 53 0 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 36 35 20 0 0 9 0 78 0 44
2017 PM-05 43 25 21 0 0 11 0 76 0 20
2017 PM-06 25 58 17 0 0 0 0 83 0 12
2014 PM 25 38 11 2 4 20 0 80 7 55
2014 PM-05 23 42 11 0 4 19 0 81 5 26
2014 PM-06 38 47 0 0 0 15 0 100 0 13
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 39 24 20 8 6 0 2 64 15 44
2017 PM-05 32 37 11 5 15 0 0 69 20 20
2017 PM-06 42 25 17 17 0 0 0 67 17 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 10 18 31 23 18 0 0 28 41 44
2017 PM-05 14 14 41 15 16 0 0 28 31 20
2017 PM-06 0 17 25 42 17 0 0 17 58 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 21 29 25 9 12 1 2 52 22 44
2017 PM-05 28 24 21 11 16 0 0 52 27 20
2017 PM-06 8 33 33 8 17 0 0 42 25 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 8 20 25 16 30 0 0 28 46 44
2017 PM-05 5 21 25 21 27 0 0 27 48 20
2017 PM-06 8 8 25 8 50 0 0 17 58 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 45 18 12 7 5 1 12 73 14 44
2017 PM-05 52 11 16 5 0 0 16 75 6 20
2017 PM-06 33 33 8 8 17 0 0 67 25 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 45 16 26 6 6 0 0 62 13 44
2017 PM-05 43 11 32 14 0 0 0 54 14 20
2017 PM-06 42 25 25 0 8 0 0 67 8 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 49 15 2 5 0 0 77 7 43
2017 PM-05 26 49 13 6 6 0 0 75 11 19
2017 PM-06 17 67 8 0 8 0 0 83 8 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 33 29 18 9 12 0 0 61 20 44
2017 PM-05 36 33 9 5 16 0 0 69 21 20
2017 PM-06 17 17 33 17 17 0 0 33 33 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 41 28 11 11 9 0 0 68 21 44
2017 PM-05 46 23 11 9 11 0 0 69 20 20
2017 PM-06 33 25 17 8 17 0 0 58 25 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 32 23 5 6 0 2 65 11 44
2017 PM-05 29 46 15 5 5 0 0 75 11 20
2017 PM-06 25 25 50 0 0 0 0 50 0 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 38 19 16 15 12 0 0 57 27 44
2017 PM-05 32 21 11 9 27 0 0 53 36 20
2017 PM-06 25 17 25 33 0 0 0 42 33 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 73 15 5 5 2 0 0 88 7 44
2017 PM-05 63 21 5 5 5 0 0 84 11 20
2017 PM-06 92 8 0 0 0 0 0 100 0 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 61 20 16 0 2 0 0 81 2 44
2017 PM-05 63 21 16 0 0 0 0 84 0 20
2017 PM-06 50 25 17 0 8 0 0 75 8 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 57 16 18 5 5 0 0 73 9 44
2017 PM-05 43 30 11 11 5 0 0 73 16 20
2017 PM-06 67 8 17 0 8 0 0 75 8 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 54 16 2 0 0 0 27 97 0 44
2017 PM-05 53 11 0 0 0 0 36 100 0 20
2017 PM-06 33 42 8 0 0 0 17 90 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 31 44 20 2 2 0 0 75 5 44
2017 PM-05 19 54 21 0 5 0 0 73 5 20
2017 PM-06 25 42 25 8 0 0 0 67 8 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 72 13 5 0 5 0 5 90 5 44
2017 PM-05 75 20 5 0 0 0 0 95 0 20
2017 PM-06 83 17 0 0 0 0 0 100 0 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 57 31 5 4 4 0 0 87 8 44
2017 PM-05 59 21 11 5 4 0 0 80 9 20
2017 PM-06 58 42 0 0 0 0 0 100 0 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 15 27 35 16 5 2 0 44 21 44
2017 PM-05 11 37 31 16 5 0 0 48 21 20
2017 PM-06 17 17 33 17 8 8 0 36 27 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 9 12 30 41 5 0 4 48 21 44
2017 PM-05 11 16 25 43 5 0 0 48 27 20
2017 PM-06 8 8 33 50 0 0 0 50 17 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 62 28 6 2 0 2 0 92 2 44
2017 PM-05 60 31 0 4 0 5 0 96 4 20
2017 PM-06 67 25 8 0 0 0 0 92 0 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 17 60 14 9 0 0 0 77 9 44
2017 PM-05 14 59 16 11 0 0 0 73 11 20
2017 PM-06 8 58 25 8 0 0 0 67 8 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 25 75 44
2017 PM-05 32 68 20
2014 PM 20 80 55
2014 PM-05 20 80 26
2014 PM-06 0 100 13

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 100 0 11
2014 PM 63 37 11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 72 0 0 0 0 0 100 0 11
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 36 9 9 9 6 0 34 66 44
2017 PM-05 25 35 14 5 15 5 0 27 73 20
2017 PM-06 33 50 8 8 0 0 0 33 67 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 PM 44 28
2017 PM-05 60 14

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 PM 33 28
2017 PM-05 36 14

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 PM 10 28
2017 PM-05 6 14

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 PM 45 28
2017 PM-05 42 14

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 PM 8 28
2017 PM-05 8 14

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 PM 24 28
2017 PM-05 33 14

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 PM 4 76 6 8 0 7 28
2017 PM-05 8 71 8 8 0 6 14

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 30 42 11 14 0 0 2 74 14 28
2017 PM-05 31 28 15 21 0 0 5 62 22 14

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 4 11 11 0 9 11 54 43 25 28
2017 PM-05 8 8 8 0 13 15 48 42 37 14
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