2017 Public Service Employee Survey Results for Office of the Privacy Commissioner of Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 49 3 7 2 0 0 89 8 73
2017 First official language - French 58 34 3 6 0 0 0 92 6 70
2014 First official language - English 28 56 4 11 1 1 0 84 12 83
2014 First official language - French 46 38 7 5 3 0 0 84 8 72

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 20 0 0 0 2 0 100 0 73
2017 First official language - French 70 21 4 2 3 0 0 92 4 70
2014 First official language - English 74 18 6 0 1 1 0 93 1 83
2014 First official language - French 56 29 8 6 1 0 0 85 7 72

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 28 0 0 3 0 0 97 3 73
2017 First official language - French 51 21 10 16 2 0 0 71 18 70
2014 First official language - English 60 26 5 6 2 1 0 87 8 83
2014 First official language - French 50 26 13 7 3 0 1 77 10 72

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 22 11 20 11 0 0 58 30 73
2017 First official language - French 40 33 10 10 7 0 0 73 17 70
2014 First official language - English 27 27 8 23 14 1 0 55 37 83
2014 First official language - French 35 32 10 14 8 0 0 68 22 72

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 46 10 14 6 0 0 70 20 73
2017 First official language - French 38 38 11 12 0 0 1 77 12 70
2014 First official language - English 30 39 10 14 5 1 0 71 19 83
2014 First official language - French 51 29 10 5 5 0 0 80 10 72

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 37 7 6 3 0 0 83 9 73
2017 First official language - French 46 28 14 9 3 0 0 74 12 70
2014 First official language - English 43 42 6 5 3 1 0 86 8 83
2014 First official language - French 51 37 6 3 3 0 0 88 6 72

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 33 3 8 1 0 0 88 10 73
2017 First official language - French 49 36 6 6 2 0 0 86 9 70
2014 First official language - English 45 44 4 5 1 3 0 90 6 83
2014 First official language - French 59 32 4 4 1 0 0 90 6 72

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 49 0 6 3 0 0 91 9 73
2017 First official language - French 65 25 6 3 0 0 2 91 3 69
2014 First official language - English 44 38 9 7 0 1 0 83 7 83
2014 First official language - French 50 35 7 3 3 0 3 87 5 72

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 34 6 11 7 0 0 76 18 73
2017 First official language - French 48 33 12 3 4 0 0 82 7 69
2014 First official language - English 44 34 8 11 2 1 0 78 13 83
2014 First official language - French 44 34 12 5 1 0 3 80 7 72

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 14 8 15 8 1 14 63 27 73
2017 First official language - French 41 11 14 7 4 0 23 67 14 70
2014 First official language - English 26 23 5 10 12 4 21 65 29 83
2014 First official language - French 30 14 8 14 9 4 20 58 31 72

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 44 7 13 4 0 0 76 17 73
2017 First official language - French 40 36 13 7 4 0 0 76 11 70
2014 First official language - English 37 46 5 8 4 1 0 83 12 83
2014 First official language - French 44 42 8 4 3 0 0 85 7 72

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 39 9 10 8 0 0 73 18 73
2017 First official language - French 37 27 17 10 8 1 0 64 18 70
2014 First official language - English 45 28 13 6 7 1 0 74 13 83
2014 First official language - French 32 36 18 8 5 0 0 68 14 72

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 45 9 7 6 0 0 79 12 73
2017 First official language - French 38 45 11 3 4 0 0 83 7 70

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 32 7 2 6 0 0 85 8 73
2017 First official language - French 52 36 5 4 1 0 0 89 6 70
2014 First official language - English 62 29 3 3 2 1 0 92 6 83
2014 First official language - French 51 41 3 3 1 1 0 93 4 72

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 37 7 13 10 0 0 70 22 73
2017 First official language - French 40 32 18 6 4 0 0 72 10 70

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 36 6 4 0 0 0 90 4 73
2017 First official language - French 43 40 9 7 1 0 0 83 9 70
2014 First official language - English 71 19 6 1 1 1 0 91 2 82
2014 First official language - French 71 19 7 1 1 0 0 90 3 72

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 32 13 14 4 0 0 69 18 73
2017 First official language - French 35 44 11 5 4 0 0 79 10 70
2014 First official language - English 44 36 5 8 6 1 0 81 14 83
2014 First official language - French 33 41 15 4 7 0 0 74 11 72

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 25 9 17 5 0 0 69 22 73
2017 First official language - French 35 41 10 8 7 0 0 76 14 70
2014 First official language - English 47 27 10 11 5 1 0 74 16 83
2014 First official language - French 44 32 10 9 5 0 0 76 14 72

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 39 6 11 7 0 0 76 18 73
2017 First official language - French 40 35 9 12 1 0 2 77 14 70
2014 First official language - English 46 34 9 8 2 1 0 81 11 83
2014 First official language - French 38 43 8 7 4 0 0 81 11 72

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 39 10 10 5 0 0 75 15 73
2017 First official language - French 38 38 13 9 3 0 0 76 11 70
2014 First official language - English 52 35 4 4 3 2 0 89 7 83
2014 First official language - French 49 33 13 1 4 0 0 82 5 72

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 31 29 7 9 0 0 54 17 73
2017 First official language - French 36 31 23 5 5 0 0 67 10 70
2014 First official language - English 31 33 16 9 7 2 1 66 17 83
2014 First official language - French 34 39 15 7 4 0 1 74 11 72

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 19 40 17 8 2 0 25 35 73
2017 First official language - French 5 18 36 24 14 1 2 39 24 69
2014 First official language - English 5 10 39 21 22 1 1 44 16 83
2014 First official language - French 5 13 48 21 8 1 3 31 19 72

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 8 22 39 22 0 3 63 14 73
2017 First official language - French 4 4 23 31 35 3 0 67 9 69
2014 First official language - English 2 5 24 32 33 2 2 68 7 83
2014 First official language - French 0 8 24 37 24 4 4 65 9 72

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 23 27 28 12 0 0 40 33 73
2017 First official language - French 8 9 27 17 35 4 0 54 18 69
2014 First official language - English 9 15 27 30 18 1 0 49 24 82
2014 First official language - French 11 11 27 20 28 2 3 50 22 71

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 22 28 31 13 0 0 44 28 73
2017 First official language - French 4 11 35 29 18 2 1 49 16 69
2014 First official language - English 0 15 30 33 19 1 2 54 15 83
2014 First official language - French 3 14 30 37 15 0 1 52 17 71

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 21 32 19 8 1 1 28 39 73
2017 First official language - French 10 23 30 21 15 0 1 36 34 69
2014 First official language - English 10 25 28 25 7 2 2 34 37 83
2014 First official language - French 16 23 30 17 8 1 4 27 41 72

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 4 13 33 29 19 2 0 49 17 73
2017 First official language - French 5 7 32 34 16 6 0 53 13 69
2014 First official language - English 3 14 18 32 25 6 2 61 19 83
2014 First official language - French 4 12 27 34 12 5 6 52 19 72

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 15 32 32 9 0 0 41 27 73
2017 First official language - French 5 7 36 35 14 1 2 50 13 69
2014 First official language - English 11 19 34 17 15 3 2 33 32 83
2014 First official language - French 6 11 35 25 11 5 7 41 19 72
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 73 19 5 1 2 0 0 92 3 73
2017 First official language - French 58 32 1 6 3 0 0 89 9 70
2014 First official language - English 78 17 1 2 1 1 0 95 4 83
2014 First official language - French 59 27 6 5 1 0 1 87 7 72

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 22 16 12 7 2 4 62 21 73
2017 First official language - French 29 33 9 15 2 6 6 70 20 70
2014 First official language - English 33 33 14 7 1 10 2 75 9 83
2014 First official language - French 23 25 22 11 6 4 8 56 20 72

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 21 8 13 10 0 0 69 23 73
2017 First official language - French 50 26 17 6 1 0 0 76 7 70
2014 First official language - English 50 25 9 7 7 2 0 77 14 83
2014 First official language - French 41 34 7 7 7 1 2 78 15 72

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 26 18 6 8 0 0 67 14 73
2017 First official language - French 40 36 17 1 5 0 0 77 6 70
2014 First official language - English 41 30 6 13 6 6 0 74 20 83
2014 First official language - French 46 37 5 4 6 0 1 84 10 72

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 14 14 9 12 10 0 61 23 73
2017 First official language - French 42 25 13 5 3 10 2 76 9 70
2014 First official language - English 35 30 7 10 9 6 2 71 21 83
2014 First official language - French 44 19 9 10 12 4 2 67 23 72

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 24 8 18 15 21 2 46 44 73
2017 First official language - French 15 28 17 10 6 22 3 57 20 70
2014 First official language - English 15 23 12 16 10 20 2 49 34 83
2014 First official language - French 19 31 11 8 12 12 7 61 25 72

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 42 4 7 1 0 0 88 8 73
2017 First official language - French 47 41 1 9 1 0 0 89 10 69
2014 First official language - English 60 32 2 5 0 1 0 93 5 83
2014 First official language - French 39 44 6 4 4 0 2 85 9 72
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 34 6 4 9 0 0 81 13 73
2017 First official language - French 51 28 13 4 3 0 1 79 7 69
2014 First official language - English 51 33 4 6 4 1 1 86 10 83
2014 First official language - French 45 31 14 3 5 0 1 77 8 72

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 28 13 4 3 0 1 80 7 73
2017 First official language - French 57 31 4 3 1 4 0 91 5 70
2014 First official language - English 63 16 4 9 5 3 1 82 14 83
2014 First official language - French 58 21 12 3 4 3 0 81 7 72

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 36 6 9 8 0 0 77 18 73
2017 First official language - French 52 34 9 2 3 0 0 86 5 70
2014 First official language - English 57 25 6 6 4 1 1 84 10 83
2014 First official language - French 53 32 7 4 4 0 0 85 8 72

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 85 8 4 3 0 0 0 93 3 73
2017 First official language - French 82 11 2 5 0 0 0 94 5 70
2014 First official language - English 90 3 3 0 1 1 2 96 1 83
2014 First official language - French 81 11 3 4 0 0 0 93 4 72

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 32 11 10 2 1 1 77 11 73
2017 First official language - French 55 24 3 6 4 3 5 86 11 70
2014 First official language - English 50 27 6 5 4 1 7 84 10 83
2014 First official language - French 43 20 11 7 7 4 8 71 16 72

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 24 3 13 6 0 0 78 19 73
2017 First official language - French 63 24 3 5 4 1 0 88 9 70

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 17 7 7 4 0 0 82 11 73
2017 First official language - French 69 19 1 5 1 4 0 92 7 70

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 31 7 7 3 0 0 83 10 73
2017 First official language - French 62 26 5 2 3 1 0 90 5 70
2014 First official language - English 58 20 8 6 6 1 0 79 12 83
2014 First official language - French 54 29 8 4 4 0 0 83 8 72
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 34 19 0 0 4 4 79 0 21
2017 First official language - French 48 12 5 9 0 5 21 81 13 23
2014 First official language - English 43 20 13 9 0 9 4 73 11 21
2014 First official language - French 56 26 5 5 8 0 0 83 13 23

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 34 13 10 4 0 0 73 14 72
2017 First official language - French 44 36 9 4 1 6 0 85 6 70
2014 First official language - English 45 38 3 6 3 4 0 86 10 83
2014 First official language - French 34 36 10 7 7 6 0 74 15 72

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 29 13 10 5 1 0 72 15 73
2017 First official language - French 39 30 20 7 3 1 0 70 10 70
2014 First official language - English 45 35 7 7 5 1 0 81 12 83
2014 First official language - French 39 35 8 8 9 0 0 75 17 72

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 34 18 11 4 4 0 66 15 73
2017 First official language - French 26 38 17 7 3 10 0 70 11 70
2014 First official language - English 33 34 13 12 5 3 0 69 17 83
2014 First official language - French 36 34 15 6 5 4 0 73 11 72

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 31 20 12 7 6 0 58 20 73
2017 First official language - French 38 28 18 7 1 8 0 71 9 69
2014 First official language - English 39 29 11 6 9 6 0 72 16 83
2014 First official language - French 36 30 14 9 7 4 0 69 17 72

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 44 12 15 10 2 0 63 25 73
2017 First official language - French 31 37 15 9 5 3 0 70 15 70
2014 First official language - English 21 47 11 13 6 2 0 70 19 83
2014 First official language - French 36 39 13 6 7 0 0 75 13 72
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 47 4 9 0 0 0 87 9 72
2017 First official language - French 35 51 7 4 3 0 0 86 7 70
2014 First official language - English 50 37 3 6 1 3 0 90 7 83
2014 First official language - French 44 42 8 4 0 1 0 87 4 72

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 30 6 2 2 1 0 91 3 72
2017 First official language - French 40 49 7 1 0 2 0 91 1 70
2014 First official language - English 61 29 3 0 3 4 0 94 3 82
2014 First official language - French 53 32 8 4 0 2 0 87 4 72

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 25 12 9 1 3 3 76 10 72
2017 First official language - French 50 34 7 4 1 3 0 86 6 70
2014 First official language - English 49 28 8 8 2 2 3 81 11 83
2014 First official language - French 47 29 7 8 9 0 0 76 17 72

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 34 14 6 5 5 0 74 12 72
2017 First official language - French 29 44 13 11 1 1 0 74 13 70
2014 First official language - English 40 36 13 4 0 7 1 82 4 83
2014 First official language - French 28 35 14 9 4 8 1 69 15 72

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 27 16 10 15 20 5 45 34 71
2017 First official language - French 15 31 14 12 11 13 4 55 28 69
2014 First official language - English 19 17 17 8 11 21 9 50 26 83
2014 First official language - French 14 22 20 10 17 11 7 44 33 72

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 68 26 2 1 2 0 2 95 3 73
2017 First official language - French 56 32 7 2 3 0 0 88 4 70
2014 First official language - English 66 20 5 3 4 1 1 88 7 83
2014 First official language - French 59 26 9 4 0 0 1 87 5 72

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 21 6 0 0 2 1 94 0 73
2017 First official language - French 67 20 4 4 2 3 0 90 6 70
2014 First official language - English 73 17 5 2 0 3 0 93 2 83
2014 First official language - French 61 25 7 1 0 5 0 91 1 72

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 38 10 10 10 2 0 70 20 72
2017 First official language - French 37 34 17 4 5 1 2 73 9 69
2014 First official language - English 37 34 6 11 7 4 1 75 19 83
2014 First official language - French 39 38 8 7 4 1 3 80 12 72

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 17 12 22 35 3 3 27 60 73
2017 First official language - French 18 16 17 16 24 1 8 37 44 70
2014 First official language - English 13 22 13 18 25 5 4 39 47 83
2014 First official language - French 12 21 23 15 21 1 7 36 39 72

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 37 18 12 4 2 2 64 17 73
2017 First official language - French 33 42 15 6 3 0 1 76 9 69

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 39 13 9 1 6 0 75 11 73
2017 First official language - French 40 32 15 4 4 4 0 75 9 70
2014 First official language - English 42 30 13 6 1 7 0 79 7 83
2014 First official language - French 48 27 10 4 3 8 0 82 7 72

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 44 7 10 2 1 0 81 12 73
2017 First official language - French 39 46 8 3 3 1 0 86 6 70
2014 First official language - English 43 38 8 6 1 4 0 84 7 83
2014 First official language - French 49 34 8 2 4 4 0 86 6 72

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 39 3 9 3 0 0 85 12 73
2017 First official language - French 50 43 4 2 1 0 0 93 3 70
2014 First official language - English 65 27 2 5 0 1 0 93 5 83
2014 First official language - French 56 33 6 1 4 0 0 89 5 72

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 30 11 15 3 0 0 71 17 73
2017 First official language - French 52 25 12 7 2 1 0 79 9 70
2014 First official language - English 55 30 8 4 2 1 0 86 6 83
2014 First official language - French 49 30 14 3 3 1 0 80 6 72

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 26 17 11 4 0 0 68 15 73
2017 First official language - French 45 32 13 7 3 0 0 77 10 70
2014 First official language - English 55 29 7 6 2 1 0 85 8 83
2014 First official language - French 43 40 12 1 3 0 0 84 4 72

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 27 13 14 14 5 1 57 29 73
2017 First official language - French 43 22 14 10 6 4 0 68 17 69
2014 First official language - English 44 25 11 9 6 6 0 73 16 83
2014 First official language - French 47 18 18 9 7 1 0 66 16 72
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 36 24 39 73
2017 First official language - French 30 33 37 69
2014 First official language - English 30 26 44 83
2014 First official language - French 28 28 44 72

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 8 15 63 11 0 3 26
2017 First official language - French 5 10 75 0 0 9 21
2014 First official language - English 17 23 48 12 9999 0 25
2014 First official language - French 27 16 43 5 9999 9 20
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 20 80 73
2017 First official language - French 14 86 69
2014 First official language - English 19 81 83
2014 First official language - French 26 74 72

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 14
2014 First official language - English 43 16
2014 First official language - French 54 19

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 72 14
2014 First official language - English 76 16
2014 First official language - French 46 19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14
2014 First official language - English 0 16
2014 First official language - French 0 19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14
2014 First official language - English 0 16

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14
2014 First official language - English 0 16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 14
2014 First official language - English 37 16
2014 First official language - French 42 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 14
2014 First official language - English 64 16
2014 First official language - French 58 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 57 14
2014 First official language - English 37 16
2014 First official language - French 43 19

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 14
2014 First official language - English 32 16
2014 First official language - French 47 19

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 14
2014 First official language - English 69 16
2014 First official language - French 74 19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 14
2014 First official language - English 56 16
2014 First official language - French 38 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14
2014 First official language - English 0 16
2014 First official language - French 0 19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 14
2014 First official language - English 44 16
2014 First official language - French 36 19

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 51 14
2014 First official language - English 56 16
2014 First official language - French 42 19

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14
2014 First official language - English 0 16
2014 First official language - French 0 19

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 14
2014 First official language - French 38 19

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 14
2014 First official language - English 62 16
2014 First official language - French 52 19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14
2014 First official language - French 0 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 14
2014 First official language - English 55 16
2014 First official language - French 48 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 100 0 14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 7 21 7 5 48 6 28 26 73
2017 First official language - French 16 18 21 4 1 33 7 57 9 70
2014 First official language - English 16 13 11 3 4 35 18 62 15 83
2014 First official language - French 20 17 8 2 12 32 10 63 23 72

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 34 22 8 4 13 0 61 14 73
2017 First official language - French 33 32 15 7 1 11 0 73 10 70
2014 First official language - English 30 33 11 5 1 16 4 79 8 83
2014 First official language - French 33 29 11 9 3 13 1 73 14 72
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 39 12 7 0 6 6 79 8 73
2017 First official language - French 29 37 9 8 4 0 12 75 14 70
2014 First official language - English 25 41 13 9 1 3 9 75 11 83
2014 First official language - French 29 41 16 7 0 1 6 75 7 72

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 11 18 3 7 46 9 40 21 73
2017 First official language - French 11 21 19 1 3 31 15 58 7 70
2014 First official language - English 9 12 20 3 5 36 15 42 16 83
2014 First official language - French 10 18 21 4 0 34 13 53 8 72

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 32 11 4 1 12 6 80 7 73
2017 First official language - French 45 24 8 3 0 9 11 86 4 70
2014 First official language - English 35 31 7 0 1 15 10 89 2 83
2014 First official language - French 43 36 9 1 1 4 6 88 3 72

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 34 10 4 1 13 6 81 7 73
2017 First official language - French 35 27 14 0 1 12 11 80 2 70
2014 First official language - English 36 29 7 0 1 20 6 89 2 83
2014 First official language - French 37 38 12 1 3 4 6 82 4 71
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 14 86 73
2014 First official language - English 13 87 83

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 100 10
2014 First official language - English 73 11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 59 10
2014 First official language - English 72 11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 68 10
2014 First official language - English 52 11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10
2014 First official language - English 0 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 100 0 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 10 17 4 3 54 7 37 17 73
2017 First official language - French 17 21 19 1 1 34 6 64 5 69
2014 First official language - English 17 8 14 0 1 49 11 63 3 83
2014 First official language - French 17 11 17 1 4 38 11 56 11 72

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 35 14 5 1 16 1 75 8 73
2017 First official language - French 36 34 17 3 1 6 3 77 5 70
2014 First official language - English 31 29 14 0 1 23 1 80 2 83
2014 First official language - French 38 26 11 3 4 18 0 78 9 72
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 32 20 5 5 0 0 70 10 72
2017 First official language - French 41 18 14 11 14 0 2 60 25 70

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 19 29 22 20 0 0 29 42 73
2017 First official language - French 17 21 23 27 12 0 0 39 38 70

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 28 23 14 16 0 0 47 30 73
2017 First official language - French 25 27 25 11 8 1 3 54 20 70

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 27 21 15 24 0 1 39 39 73
2017 First official language - French 21 20 20 24 12 0 3 42 37 70

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 26 16 7 6 0 4 71 13 73
2017 First official language - French 43 19 17 5 4 1 12 71 10 70

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 23 31 10 9 0 0 50 19 73
2017 First official language - French 32 32 22 10 5 0 0 63 15 69

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 38 19 7 11 0 1 63 18 73
2017 First official language - French 42 32 15 4 6 0 0 75 10 68

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 26 20 14 14 0 0 52 28 73
2017 First official language - French 28 35 21 9 7 0 0 63 15 69

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 27 15 14 11 0 0 60 25 73
2017 First official language - French 30 38 17 5 7 0 3 70 13 69

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 24 22 9 12 0 0 57 20 73
2017 First official language - French 33 33 18 7 4 1 3 69 11 69

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 29 16 8 8 0 1 67 17 73
2017 First official language - French 52 17 20 5 4 0 1 70 10 70

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 13 10 3 3 1 0 84 6 73
2017 First official language - French 79 8 6 4 1 0 1 88 6 70

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 24 16 0 4 0 0 80 4 73
2017 First official language - French 59 21 10 5 1 0 3 83 7 70

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 15 16 9 6 0 0 70 14 73
2017 First official language - French 62 17 11 5 1 1 1 82 7 70

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 10 2 0 0 0 29 98 0 73
2017 First official language - French 62 9 4 1 3 0 21 90 5 70

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 29 12 0 2 0 5 86 2 72
2017 First official language - French 67 18 7 2 0 0 5 90 2 70

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 71 19 2 0 4 1 3 94 4 73
2017 First official language - French 76 10 6 1 1 0 5 91 3 70

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 27 8 4 2 0 1 85 7 73
2017 First official language - French 53 33 7 4 2 0 1 87 6 70

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 25 33 24 9 0 0 34 33 73
2017 First official language - French 13 29 37 10 10 2 0 42 20 70

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 30 27 24 6 1 0 30 43 73
2017 First official language - French 7 16 36 27 12 0 2 40 23 69

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 37 4 1 0 1 0 95 1 73
2017 First official language - French 57 26 12 2 0 3 0 85 2 70

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 50 17 16 2 1 0 64 19 73
2017 First official language - French 29 44 13 10 4 0 0 73 14 70
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 22 78 73
2017 First official language - French 14 86 70
2014 First official language - English 15 85 83
2014 First official language - French 12 88 72

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 94 6 15
2017 First official language - French 62 38 10
2014 First official language - English 77 23 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 64 0 0 0 0 0 100 0 14
2014 First official language - English 39 52 0 10 0 0 0 90 10 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 41 9 4 7 6 0 34 66 73
2017 First official language - French 36 28 7 8 17 4 0 38 62 70

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 45
2017 First official language - French 40 42

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 45
2017 First official language - French 44 42

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 45
2017 First official language - French 26 42

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 45
2017 First official language - French 37 42

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 45
2017 First official language - French 10 42

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 45
2017 First official language - French 23 42

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 7 77 5 7 2 2 43
2017 First official language - French 7 55 13 15 0 10 41

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 35 12 13 2 0 2 73 15 45
2017 First official language - French 29 31 12 10 7 3 10 68 18 42

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 10 7 8 4 7 54 53 30 45
2017 First official language - French 8 9 13 0 20 5 45 35 40 42
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