2017 Public Service Employee Survey Results for the Canada School of Public Service by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 33 0 15 8 0 0 77 23 23
2017 Non-shift worker 39 45 5 9 2 0 0 84 11 366
2014 Shift worker 26 64 5 2 2 0 0 91 5 41
2014 Non-shift worker 35 47 5 11 3 0 0 81 14 508
2011 Shift worker 36 26 20 14 3 0 0 63 17 60
2011 Non-shift worker 27 49 7 13 5 0 0 75 18 634
2008 Shift worker 59 31 7 3 0 0 0 90 3 29
2008 Non-shift worker 39 44 5 9 3 0 0 83 12 558

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 21 15 7 0 4 0 76 8 23
2017 Non-shift worker 65 24 7 3 1 0 0 89 4 366
2014 Shift worker 49 36 6 5 3 0 2 87 7 41
2014 Non-shift worker 61 28 6 3 1 0 0 90 5 508
2011 Shift worker 55 18 15 8 5 0 0 73 13 60
2011 Non-shift worker 60 29 3 5 2 1 0 90 7 633
2008 Shift worker 62 28 3 7 0 0 0 90 7 29
2008 Non-shift worker 62 26 4 5 2 0 0 89 7 555

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 25 23 11 4 0 0 62 15 23
2017 Non-shift worker 58 29 5 6 1 0 0 87 8 366
2014 Shift worker 40 43 7 5 4 0 0 84 9 41
2014 Non-shift worker 54 25 8 10 3 0 0 79 13 508
2011 Shift worker 44 21 16 18 0 0 0 66 18 60
2011 Non-shift worker 55 29 6 7 3 0 0 84 10 634
2008 Shift worker 38 52 3 7 0 0 0 90 7 29
2008 Non-shift worker 53 27 6 10 4 0 0 80 14 558

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 31 0 11 4 0 0 85 15 23
2017 Non-shift worker 44 36 7 8 4 0 0 81 13 365
2014 Shift worker 43 48 7 2 0 0 0 91 2 41
2014 Non-shift worker 44 37 6 9 4 0 0 82 13 508
2011 Shift worker 38 35 13 11 5 0 0 72 15 60
2011 Non-shift worker 42 37 8 10 4 0 1 79 13 634

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 36 18 0 12 0 0 71 12 23
2017 Non-shift worker 33 38 14 10 5 0 1 71 15 364
2014 Shift worker 31 42 22 2 3 0 0 73 5 41
2014 Non-shift worker 31 40 12 12 4 0 0 72 16 508
2011 Shift worker 18 46 18 15 2 0 2 65 17 60
2011 Non-shift worker 29 33 18 11 7 0 1 63 19 634
2008 Shift worker 31 41 21 3 0 0 3 75 4 29
2008 Non-shift worker 28 38 16 10 6 0 2 68 17 558

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 40 11 21 0 0 0 67 21 23
2017 Non-shift worker 47 35 9 6 3 0 0 82 9 365
2014 Shift worker 35 39 19 7 0 0 0 74 7 41
2014 Non-shift worker 44 34 10 7 5 0 0 78 12 507
2011 Shift worker 33 43 12 10 2 0 0 75 12 60
2011 Non-shift worker 41 36 10 8 4 0 0 78 12 634
2008 Shift worker 31 48 14 3 3 0 0 79 7 29
2008 Non-shift worker 41 37 10 6 5 0 0 78 12 558

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 33 13 14 4 0 0 69 17 23
2017 Non-shift worker 53 31 7 6 3 0 0 84 9 365
2014 Shift worker 33 46 14 7 0 0 0 79 7 41
2014 Non-shift worker 50 30 9 7 4 0 0 80 11 507
2011 Shift worker 35 44 12 3 7 0 0 79 10 60
2011 Non-shift worker 48 35 7 6 4 0 0 83 10 633
2008 Shift worker 52 34 10 3 0 0 0 86 3 29
2008 Non-shift worker 45 39 7 5 4 0 1 84 9 558

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 40 8 11 0 0 0 81 11 23
2017 Non-shift worker 49 35 7 5 4 0 0 84 9 365
2014 Shift worker 50 37 10 3 0 0 0 88 3 41
2014 Non-shift worker 50 38 7 3 1 1 0 88 5 508

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 30 0 4 8 0 4 88 12 23
2017 Non-shift worker 50 30 9 6 4 0 1 80 11 363
2014 Shift worker 36 46 9 5 4 0 0 82 9 41
2014 Non-shift worker 47 31 8 7 5 0 1 79 12 508
2011 Shift worker 32 48 10 8 0 0 2 81 8 60
2011 Non-shift worker 37 34 12 10 4 0 2 72 15 630

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 29 18 8 4 0 4 70 12 23
2017 Non-shift worker 28 21 15 8 9 3 15 60 21 363
2014 Shift worker 36 31 9 10 2 0 12 76 14 41
2014 Non-shift worker 34 22 11 9 8 2 15 67 20 508
2011 Shift worker 39 33 5 3 7 2 12 83 11 60
2011 Non-shift worker 24 20 10 11 13 2 20 56 31 629
2008 Shift worker 38 24 0 7 3 0 28 86 14 29
2008 Non-shift worker 32 22 8 12 11 2 12 64 27 555

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 39 19 11 4 0 0 65 15 23
2017 Non-shift worker 39 40 11 6 4 0 0 79 10 366
2014 Shift worker 31 55 7 5 2 0 0 86 7 41
2014 Non-shift worker 38 39 11 8 4 0 0 77 12 507
2011 Shift worker 29 50 14 6 2 0 0 79 7 60
2011 Non-shift worker 34 40 12 9 6 0 0 74 15 631
2008 Shift worker 34 48 10 7 0 0 0 83 7 29
2008 Non-shift worker 38 42 8 6 5 0 0 81 11 554

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 33 12 11 4 0 0 73 15 23
2017 Non-shift worker 36 35 13 10 6 0 0 71 16 366
2014 Shift worker 29 45 7 9 9 0 0 75 18 41
2014 Non-shift worker 33 36 12 9 10 1 0 69 19 508
2011 Shift worker 21 44 20 12 3 0 0 65 15 60
2011 Non-shift worker 25 34 16 15 10 0 0 59 25 632

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 27 7 11 8 0 0 74 19 23
2017 Non-shift worker 29 39 12 15 5 0 0 68 20 365

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 46 7 4 4 0 0 85 8 23
2017 Non-shift worker 43 37 10 7 3 1 0 81 9 366
2014 Shift worker 51 40 5 0 5 0 0 90 5 41
2014 Non-shift worker 46 36 8 4 4 1 0 83 9 508
2011 Shift worker 44 45 10 0 0 2 0 90 0 60
2011 Non-shift worker 42 37 10 7 3 0 0 79 10 631
2008 Shift worker 48 41 7 0 3 0 0 90 3 29
2008 Non-shift worker 47 37 7 4 3 0 0 85 8 556

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 35 7 8 7 0 4 76 16 23
2017 Non-shift worker 35 35 12 10 7 0 0 70 17 364

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 54 0 4 0 0 0 96 4 23
2017 Non-shift worker 54 35 8 3 0 0 0 89 3 366
2014 Shift worker 67 28 0 2 2 0 0 95 5 41
2014 Non-shift worker 65 24 8 2 1 0 0 89 3 508
2011 Shift worker 60 30 9 2 0 0 0 90 2 60
2011 Non-shift worker 56 32 8 3 1 0 0 88 4 632

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 67 0 4 4 0 0 92 8 23
2017 Non-shift worker 38 35 12 10 5 0 0 73 15 365
2014 Shift worker 17 57 7 7 7 0 5 78 15 41
2014 Non-shift worker 30 40 13 10 7 0 0 70 17 508
2011 Shift worker 17 51 16 8 7 0 1 69 15 60
2011 Non-shift worker 27 41 12 11 8 0 0 68 20 633

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 11 4 4 0 0 81 7 23
2017 Non-shift worker 43 31 12 8 5 0 0 75 13 366
2014 Shift worker 29 44 17 5 5 0 0 74 9 41
2014 Non-shift worker 37 34 16 9 4 0 0 71 13 508

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 25 13 7 8 0 0 72 15 23
2017 Non-shift worker 39 33 13 10 5 0 0 72 14 366
2014 Shift worker 30 33 23 7 7 0 0 63 14 41
2014 Non-shift worker 34 38 13 9 6 1 0 73 15 508
2011 Shift worker 28 49 11 8 2 0 2 79 10 60
2011 Non-shift worker 30 40 13 11 5 0 0 70 16 634

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 48 17 4 0 0 0 79 4 23
2017 Non-shift worker 43 38 12 5 2 0 0 81 7 365
2014 Shift worker 41 50 2 5 2 0 0 91 7 41
2014 Non-shift worker 42 39 12 5 3 0 0 81 8 508
2011 Shift worker 38 44 15 2 2 0 0 82 3 60
2011 Non-shift worker 36 43 9 8 3 0 0 79 11 631
2008 Shift worker 45 45 7 3 0 0 0 90 3 29
2008 Non-shift worker 43 41 6 6 3 0 0 84 9 556

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 12 15 4 0 0 0 81 4 23
2017 Non-shift worker 34 40 16 6 3 0 0 75 9 365
2014 Shift worker 47 41 12 0 0 0 0 88 0 41
2014 Non-shift worker 36 37 16 9 2 0 0 73 11 507
2011 Shift worker 35 39 18 5 3 0 0 75 8 60
2011 Non-shift worker 35 32 19 9 5 0 0 67 14 632
2008 Shift worker 34 38 17 7 3 0 0 72 10 29
2008 Non-shift worker 24 30 19 15 11 0 0 55 26 557

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 34 33 10 12 0 0 22 46 23
2017 Non-shift worker 17 30 32 13 5 0 2 18 49 365
2014 Shift worker 13 35 31 12 7 2 0 19 49 41
2014 Non-shift worker 14 33 31 13 6 1 2 19 49 508
2011 Shift worker 15 35 31 10 5 0 5 15 52 60
2011 Non-shift worker 16 33 28 13 5 0 4 20 51 631
2008 Shift worker 7 29 46 11 4 0 4 15 37 28
2008 Non-shift worker 21 34 29 11 3 1 1 14 56 555

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 37 24 16 6 0 0 22 53 22
2017 Non-shift worker 25 24 29 12 7 2 2 20 51 366
2014 Shift worker 14 23 38 10 12 2 0 22 38 41
2014 Non-shift worker 17 24 31 14 8 3 3 23 43 507
2011 Shift worker 18 29 28 7 7 2 8 16 53 60
2011 Non-shift worker 24 27 25 13 5 2 3 19 54 630
2008 Shift worker 14 14 17 24 24 3 3 52 30 29
2008 Non-shift worker 24 33 22 12 5 2 2 18 59 554

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 16 24 32 0 0 0 32 44 22
2017 Non-shift worker 25 29 27 11 5 1 3 16 56 366
2014 Shift worker 25 19 36 15 0 2 2 15 46 41
2014 Non-shift worker 31 30 21 11 4 2 2 16 62 507
2011 Shift worker 24 34 15 15 3 0 8 20 63 60
2011 Non-shift worker 27 26 22 12 5 3 6 18 58 632
2008 Shift worker 7 14 29 39 7 0 4 48 22 28
2008 Non-shift worker 26 28 23 11 6 2 3 18 57 554

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 8 26 40 18 0 0 58 16 22
2017 Non-shift worker 13 22 31 23 9 1 2 32 36 366
2014 Shift worker 12 5 43 28 5 7 0 35 18 41
2014 Non-shift worker 12 17 37 21 9 1 2 31 30 506
2011 Shift worker 15 18 31 21 5 0 10 29 37 60
2011 Non-shift worker 14 24 31 16 9 1 5 26 41 628
2008 Shift worker 7 18 32 36 7 0 0 43 25 28
2008 Non-shift worker 24 28 27 11 7 1 3 18 54 552

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 8 27 27 6 0 6 36 35 21
2017 Non-shift worker 21 25 28 13 8 2 4 22 49 365
2014 Shift worker 16 19 43 17 0 5 0 18 37 41
2014 Non-shift worker 23 27 24 15 7 1 3 23 52 507
2011 Shift worker 21 23 30 15 6 0 6 22 46 60
2011 Non-shift worker 23 25 25 13 7 1 6 22 51 632
2008 Shift worker 7 21 34 24 14 0 0 38 28 29
2008 Non-shift worker 24 27 24 12 6 2 3 20 55 551

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 28 26 14 10 0 0 24 50 22
2017 Non-shift worker 24 26 24 15 6 3 2 21 53 366
2014 Shift worker 30 19 10 29 7 2 2 37 52 41
2014 Non-shift worker 14 20 27 23 9 3 4 34 37 507
2011 Shift worker 24 26 22 13 6 3 7 20 56 60
2011 Non-shift worker 24 24 24 14 6 4 4 21 52 628
2008 Shift worker 11 25 29 14 14 4 4 31 38 28
2008 Non-shift worker 29 26 23 10 6 2 4 17 59 556

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 22 22 17 16 6 0 36 40 22
2017 Non-shift worker 22 23 32 13 6 2 2 20 47 364
2014 Shift worker 7 25 34 17 9 5 2 28 35 41
2014 Non-shift worker 22 27 30 10 5 3 3 16 52 507
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 32 4 4 0 0 0 92 4 23
2017 Non-shift worker 71 23 2 2 1 0 0 94 4 366
2014 Shift worker 69 23 5 3 0 0 0 93 3 41
2014 Non-shift worker 73 17 4 3 1 0 1 91 4 508
2011 Shift worker 55 28 9 3 0 2 3 87 3 59
2011 Non-shift worker 68 22 3 4 2 0 1 91 6 633
2008 Shift worker 68 29 0 0 0 4 0 100 0 28
2008 Non-shift worker 64 23 4 5 2 0 1 89 7 558

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 38 4 19 4 0 4 72 24 23
2017 Non-shift worker 36 29 13 10 6 3 3 69 17 366
2014 Shift worker 42 30 9 5 5 4 4 80 10 41
2014 Non-shift worker 35 27 13 9 7 3 5 68 18 508

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 36 4 7 4 0 4 84 12 23
2017 Non-shift worker 54 24 8 9 4 0 1 79 13 366
2014 Shift worker 52 34 10 5 0 0 0 86 5 41
2014 Non-shift worker 52 27 8 6 7 0 0 79 13 507

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 44 8 10 4 0 0 79 14 23
2017 Non-shift worker 41 33 12 9 2 2 1 76 12 365
2014 Shift worker 33 52 10 0 2 0 2 88 2 41
2014 Non-shift worker 37 39 10 7 4 1 1 78 11 508
2011 Shift worker 31 41 16 3 5 3 0 75 8 60
2011 Non-shift worker 28 40 10 15 6 1 0 69 21 634
2008 Shift worker 34 41 10 7 3 0 3 79 11 29
2008 Non-shift worker 29 41 13 11 5 2 0 71 16 556

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 32 8 12 8 10 0 70 21 23
2017 Non-shift worker 33 28 16 10 5 7 2 67 16 366
2014 Shift worker 38 31 14 2 5 7 2 77 7 41
2014 Non-shift worker 34 29 15 9 5 7 2 68 16 507
2011 Shift worker 27 29 21 11 5 7 0 61 17 59
2011 Non-shift worker 28 27 14 16 10 5 1 58 28 633
2008 Shift worker 34 34 7 7 0 14 3 83 8 29
2008 Non-shift worker 30 32 13 12 6 7 0 66 20 556

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 17 15 23 6 18 10 39 40 23
2017 Non-shift worker 16 25 17 17 8 16 2 49 30 364
2014 Shift worker 30 26 21 7 5 9 2 63 13 41
2014 Non-shift worker 14 23 17 15 13 13 4 45 34 506

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 52 0 4 4 0 0 93 7 23
2017 Non-shift worker 53 33 7 3 3 0 0 86 7 366
2014 Shift worker 52 41 5 0 2 0 0 93 2 41
2014 Non-shift worker 51 34 7 5 2 0 0 85 8 506
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 44 15 0 8 0 0 77 8 23
2017 Non-shift worker 46 28 12 8 4 1 2 75 12 366
2014 Shift worker 35 34 17 5 7 2 0 71 12 41
2014 Non-shift worker 43 36 8 6 6 1 1 80 12 507
2011 Shift worker 37 43 15 3 0 2 0 81 3 60
2011 Non-shift worker 33 37 13 11 6 1 0 70 17 631
2008 Shift worker 41 38 7 7 7 0 0 79 14 29
2008 Non-shift worker 35 32 12 11 8 1 1 68 20 558

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 4 12 0 4 0 84 12 23
2017 Non-shift worker 49 29 12 5 2 2 1 80 8 366
2014 Shift worker 41 48 9 0 2 0 0 88 2 41
2014 Non-shift worker 49 29 10 4 5 3 0 81 9 508
2011 Shift worker 43 34 15 3 2 3 0 80 5 59
2011 Non-shift worker 37 33 15 8 5 2 1 71 13 631
2008 Shift worker 52 34 10 0 3 0 0 86 3 29
2008 Non-shift worker 39 29 13 8 8 3 1 70 16 558

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 26 8 8 4 0 0 81 12 23
2017 Non-shift worker 46 32 9 8 3 1 1 79 11 365
2014 Shift worker 41 37 17 5 0 0 0 78 5 41
2014 Non-shift worker 48 30 9 6 6 1 0 79 12 508
2011 Shift worker 41 46 9 3 2 0 0 86 4 60
2011 Non-shift worker 35 35 13 11 5 0 0 71 16 632
2008 Shift worker 38 45 10 7 0 0 0 83 7 29
2008 Non-shift worker 40 31 12 9 7 1 0 71 16 557

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 30 4 0 0 0 0 96 0 23
2017 Non-shift worker 82 15 2 0 1 0 0 97 1 366
2014 Shift worker 72 26 0 2 0 0 0 98 2 41
2014 Non-shift worker 81 13 2 2 1 0 1 95 3 508
2011 Shift worker 77 17 3 0 2 0 1 95 2 60
2011 Non-shift worker 82 13 2 2 1 0 0 96 3 630
2008 Shift worker 86 10 3 0 0 0 0 97 0 29
2008 Non-shift worker 81 11 2 3 1 0 2 94 4 556

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 30 4 0 8 0 0 88 8 23
2017 Non-shift worker 55 24 8 5 4 2 3 83 9 366
2014 Shift worker 38 37 2 5 5 2 12 86 11 41
2014 Non-shift worker 54 21 8 4 4 3 6 83 9 508
2011 Shift worker 37 22 12 8 10 2 10 67 20 60
2011 Non-shift worker 33 27 12 10 7 3 8 67 19 634

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 31 8 4 4 0 0 84 8 23
2017 Non-shift worker 61 26 7 3 3 0 1 87 5 365

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 36 4 8 0 0 0 88 8 23
2017 Non-shift worker 60 24 8 3 2 1 1 86 6 366

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 21 15 4 4 0 0 77 8 23
2017 Non-shift worker 55 25 9 7 3 1 1 81 10 364
2014 Shift worker 41 33 12 9 2 0 2 76 12 41
2014 Non-shift worker 55 28 7 4 5 1 1 84 9 508
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 36 27 11 8 6 6 7 71 16 116
2014 Non-shift worker 30 32 15 11 4 1 7 67 17 144

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 54 8 8 4 14 0 78 13 23
2017 Non-shift worker 29 36 15 10 6 5 0 68 17 366
2014 Shift worker 36 34 14 5 5 7 0 75 10 41
2014 Non-shift worker 29 34 17 8 6 6 0 67 15 508
2011 Shift worker 19 31 20 10 10 11 0 55 22 59
2011 Non-shift worker 15 27 19 15 12 9 1 47 31 630

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 37 21 11 8 4 0 58 20 23
2017 Non-shift worker 22 34 15 16 10 3 1 58 26 366
2014 Shift worker 32 38 14 7 5 5 0 73 12 41
2014 Non-shift worker 25 34 18 13 8 2 0 61 21 508
2011 Shift worker 17 37 23 9 8 5 2 57 18 59
2011 Non-shift worker 16 29 20 17 14 4 0 46 32 631
2008 Shift worker 38 38 10 3 7 3 0 79 11 29
2008 Non-shift worker 15 26 20 17 18 3 0 43 36 557

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 30 29 13 4 8 0 50 19 23
2017 Non-shift worker 16 25 23 19 13 5 0 43 33 366
2014 Shift worker 26 41 11 9 7 5 0 71 17 41
2014 Non-shift worker 16 31 22 16 9 5 0 50 27 508
2011 Shift worker 14 32 28 15 7 5 0 48 23 60
2011 Non-shift worker 9 28 24 20 12 6 0 40 35 632
2008 Shift worker 17 52 14 7 7 0 3 71 14 29
2008 Non-shift worker 9 24 22 23 17 4 0 34 43 557

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 44 10 11 4 16 0 70 18 23
2017 Non-shift worker 22 27 17 17 9 8 0 53 28 366
2014 Shift worker 26 48 17 0 0 9 0 82 0 41
2014 Non-shift worker 26 29 18 12 8 7 0 59 22 507
2011 Shift worker 21 34 19 16 3 7 0 59 20 60
2011 Non-shift worker 14 32 15 16 13 9 0 51 32 630
2008 Shift worker 24 41 10 10 3 7 3 73 15 29
2008 Non-shift worker 15 26 17 19 15 8 0 45 37 557

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 31 36 0 4 4 0 58 4 23
2017 Non-shift worker 16 34 18 16 11 5 0 53 28 365
2014 Shift worker 36 36 7 2 14 2 2 75 17 41
2014 Non-shift worker 19 32 17 19 10 2 0 52 30 508
2011 Shift worker 19 37 23 15 2 3 2 59 17 60
2011 Non-shift worker 14 32 19 19 12 3 0 48 32 631
2008 Shift worker 28 41 17 7 3 3 0 71 11 29
2008 Non-shift worker 15 32 15 21 15 2 0 48 37 555
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 52 11 8 4 0 0 77 12 23
2017 Non-shift worker 24 41 18 10 7 1 0 65 17 365
2014 Shift worker 27 52 9 5 5 2 0 81 10 41
2014 Non-shift worker 31 43 14 8 3 1 0 75 11 507
2011 Shift worker 33 32 15 13 3 3 0 67 17 60
2011 Non-shift worker 29 41 12 11 5 1 0 71 16 628

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 58 19 4 0 4 0 77 4 23
2017 Non-shift worker 33 45 13 3 1 5 1 82 4 365
2014 Shift worker 28 46 19 0 5 2 0 76 5 41
2014 Non-shift worker 31 42 15 2 1 6 2 80 4 508
2011 Shift worker 18 47 17 6 2 10 0 72 9 60
2011 Non-shift worker 26 42 16 6 3 5 2 73 10 632

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 35 26 0 8 4 0 65 8 23
2017 Non-shift worker 40 38 7 7 4 2 1 80 12 365
2014 Shift worker 40 42 12 2 0 2 2 85 2 41
2014 Non-shift worker 48 33 8 7 2 2 1 83 9 507
2011 Shift worker 27 35 18 5 8 5 2 67 14 60
2011 Non-shift worker 27 32 11 15 10 5 1 62 26 632
2008 Shift worker 45 21 3 7 10 14 0 76 20 29
2008 Non-shift worker 35 30 11 10 8 5 1 69 19 557

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 25 14 15 4 4 4 65 20 23
2017 Non-shift worker 25 35 18 11 4 6 1 64 16 366
2014 Shift worker 17 49 16 0 7 12 0 74 8 41
2014 Non-shift worker 37 34 12 8 2 6 1 76 11 508
2011 Shift worker 12 25 36 10 8 7 2 41 20 60
2011 Non-shift worker 17 27 20 16 10 8 2 49 29 632

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 30 17 7 15 13 0 54 26 23
2017 Non-shift worker 17 24 18 12 12 13 4 49 29 366
2014 Shift worker 12 31 29 2 7 9 10 52 12 41
2014 Non-shift worker 20 19 20 14 13 11 3 46 31 508
2011 Shift worker 8 17 23 15 8 17 13 36 32 60
2011 Non-shift worker 10 16 17 19 18 15 5 32 46 631

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 38 0 17 0 0 0 83 17 23
2017 Non-shift worker 59 30 5 3 1 0 1 91 4 366
2014 Shift worker 51 33 7 4 5 0 0 84 9 41
2014 Non-shift worker 54 28 8 5 2 2 2 85 7 508

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 35 8 8 0 10 0 83 8 23
2017 Non-shift worker 69 21 5 2 1 1 1 92 3 366
2014 Shift worker 53 27 13 2 5 0 0 80 7 41
2014 Non-shift worker 65 25 3 2 1 2 1 93 4 505
2011 Shift worker 61 30 3 2 2 0 2 93 4 60
2011 Non-shift worker 63 26 6 2 1 1 2 91 3 634
2008 Shift worker 55 34 3 3 0 0 3 93 4 29
2008 Non-shift worker 58 27 6 3 3 0 3 87 6 557

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 35 13 7 4 4 0 74 12 23
2017 Non-shift worker 30 34 15 11 6 4 0 67 18 364
2014 Shift worker 21 48 17 5 7 2 0 71 12 41
2014 Non-shift worker 24 36 18 10 7 4 0 63 18 508
2011 Shift worker 21 40 14 11 11 2 2 62 23 60
2011 Non-shift worker 22 29 20 17 10 2 1 52 28 631
2008 Shift worker 34 52 10 3 0 0 0 86 3 29
2008 Non-shift worker 21 35 18 14 9 2 1 58 23 557

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 19 18 19 11 0 14 45 35 23
2017 Non-shift worker 17 24 15 18 18 4 5 45 39 365
2014 Shift worker 7 33 19 13 14 10 5 47 31 41
2014 Non-shift worker 13 19 15 21 23 4 5 35 49 508
2011 Shift worker 7 29 23 19 15 3 5 39 37 60
2011 Non-shift worker 12 16 14 25 27 2 3 30 54 633
2008 Shift worker 31 28 17 14 3 3 3 63 19 29
2008 Non-shift worker 16 28 14 18 19 2 3 46 40 554

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 34 19 4 4 8 4 70 9 23
2017 Non-shift worker 26 35 21 8 6 3 1 63 15 365

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 36 15 0 0 10 0 83 0 23
2017 Non-shift worker 44 38 10 3 1 4 0 85 4 364
2014 Shift worker 48 29 12 2 2 7 0 83 5 41
2014 Non-shift worker 42 35 13 2 2 7 0 83 4 507

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 42 4 8 0 4 4 88 8 23
2017 Non-shift worker 46 37 8 5 3 1 0 83 8 366
2014 Shift worker 44 40 9 2 0 4 0 88 2 41
2014 Non-shift worker 43 39 8 3 3 3 0 85 6 508
2011 Shift worker 35 31 19 3 3 8 0 72 7 60
2011 Non-shift worker 28 39 16 7 5 5 0 71 12 630

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 33 7 8 0 0 4 84 8 23
2017 Non-shift worker 48 36 8 5 3 0 0 84 8 366
2014 Shift worker 43 46 7 0 5 0 0 88 5 41
2014 Non-shift worker 51 34 9 3 2 0 0 86 5 508
2011 Shift worker 37 42 15 3 0 3 0 82 3 60
2011 Non-shift worker 32 39 14 8 6 0 0 72 14 629
2008 Shift worker 59 34 0 7 0 0 0 93 7 29
2008 Non-shift worker 30 38 14 10 7 0 0 68 18 552

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 27 11 7 12 0 4 68 20 23
2017 Non-shift worker 25 33 20 12 9 2 0 59 21 365
2014 Shift worker 22 48 11 9 9 0 0 70 19 41
2014 Non-shift worker 24 33 20 12 9 2 1 58 21 508
2011 Shift worker 20 35 22 9 12 2 0 56 21 59
2011 Non-shift worker 15 23 25 19 17 1 0 39 36 630

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 42 13 11 4 0 4 70 16 23
2017 Non-shift worker 26 37 18 12 6 0 0 63 18 366
2014 Shift worker 24 50 9 9 7 0 0 74 17 41
2014 Non-shift worker 27 37 17 12 6 1 1 64 19 508
2011 Shift worker 25 34 25 8 8 0 0 58 16 59
2011 Non-shift worker 16 30 22 19 12 1 0 47 31 631
2008 Shift worker 45 41 7 3 3 0 0 86 7 29
2008 Non-shift worker 20 30 20 17 12 1 0 51 29 557

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 25 10 21 4 8 10 59 30 23
2017 Non-shift worker 25 28 15 17 10 4 1 56 28 366
2014 Shift worker 28 30 16 11 12 2 0 60 24 41
2014 Non-shift worker 25 26 20 11 12 6 1 54 25 508
2011 Shift worker 11 39 24 7 10 9 0 55 18 58
2011 Non-shift worker 17 21 18 18 19 5 1 41 39 632
2008 Shift worker 34 45 10 3 7 0 0 79 10 29
2008 Non-shift worker 21 22 20 16 16 5 0 46 34 557
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 58 16 27 23
2017 Non-shift worker 39 30 31 366
2014 Shift worker 37 39 24 41
2014 Non-shift worker 37 24 38 508
2011 Shift worker 38 29 33 59
2011 Non-shift worker 44 23 33 631

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 0 13 26 7 47 7 13
2017 Non-shift worker 11 12 54 5 11 7 143
2014 Shift worker 6 19 50 0 9999 24 16
2014 Non-shift worker 11 19 51 5 9999 14 188
2011 Shift worker 8 35 45 0 9999 13 24
2011 Non-shift worker 11 13 68 2 9999 5 288
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 27 73 23
2017 Non-shift worker 15 85 365
2014 Shift worker 16 84 41
2014 Non-shift worker 20 80 508

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 46 56
2014 Non-shift worker 39 101

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 74 56
2014 Non-shift worker 70 101

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 56
2014 Non-shift worker 11 101

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 56
2014 Non-shift worker 0 101

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 56

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 33 56
2014 Non-shift worker 28 102

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 40 56
2014 Non-shift worker 52 102

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 51 56
2014 Non-shift worker 53 102

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 56
2014 Non-shift worker 52 102

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 56
2014 Non-shift worker 29 102

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 56
2014 Non-shift worker 58 102

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 56
2014 Non-shift worker 35 102

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 56
2014 Non-shift worker 0 102

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 56
2014 Non-shift worker 10 102

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 59 56
2014 Non-shift worker 53 102

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 56
2014 Non-shift worker 24 102

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 56
2014 Non-shift worker 10 102

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 57 56
2014 Non-shift worker 56 102

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 56
2014 Non-shift worker 23 102

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 56
2014 Non-shift worker 19 102

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 56
2014 Non-shift worker 18 102

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 56
2014 Non-shift worker 10 102

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 56
2014 Non-shift worker 9 102

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 56
2014 Non-shift worker 15 102

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 56
2014 Non-shift worker 21 102

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 52
2014 Non-shift worker 9 95

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 52
2014 Non-shift worker 15 95

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 52
2014 Non-shift worker 12 95

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 52
2014 Non-shift worker 16 95

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 52
2014 Non-shift worker 8 95

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 52
2014 Non-shift worker 16 95

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 46 52
2014 Non-shift worker 24 95

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 52
2014 Non-shift worker 20 95

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 56 52
2014 Non-shift worker 45 95

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 52

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 56 52
2014 Non-shift worker 45 95

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 52
2014 Non-shift worker 12 95

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 88 12 55

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 23 11 8 11 25 4 57 27 23
2017 Non-shift worker 17 16 18 6 6 31 6 52 19 366
2014 Shift worker 16 25 24 5 5 20 5 55 13 41
2014 Non-shift worker 13 17 20 6 7 30 6 48 20 508

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 31 27 4 0 13 0 65 5 23
2017 Non-shift worker 31 33 13 5 5 12 1 74 11 364
2014 Shift worker 28 28 30 2 3 5 5 62 5 41
2014 Non-shift worker 26 34 19 4 4 12 1 69 9 508
2011 Shift worker 22 28 17 7 3 23 0 65 13 58
2011 Non-shift worker 20 32 20 9 6 14 0 60 17 632
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 50 8 16 4 6 10 68 23 23
2017 Non-shift worker 25 33 14 5 2 2 19 74 9 366
2014 Shift worker 2 51 14 2 7 10 14 70 12 41
2014 Non-shift worker 20 39 12 5 2 2 20 76 9 507
2011 Shift worker 17 46 12 13 7 2 4 66 21 60
2011 Non-shift worker 20 41 11 10 3 2 13 72 15 632
2008 Shift worker 21 41 14 7 0 10 7 75 8 29
2008 Non-shift worker 19 39 9 10 4 2 16 71 17 557

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 35 21 8 4 16 17 52 17 23
2017 Non-shift worker 10 15 25 3 3 24 20 45 11 364
2014 Shift worker 7 24 9 5 7 24 24 59 23 40
2014 Non-shift worker 8 13 17 5 4 31 22 46 18 508
2011 Shift worker 5 20 26 7 2 30 10 43 14 59
2011 Non-shift worker 5 15 21 10 6 28 15 36 28 631

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 21 17 0 0 22 4 77 0 23
2017 Non-shift worker 36 25 11 2 2 8 17 81 5 366
2014 Shift worker 18 48 11 0 0 7 17 85 0 41
2014 Non-shift worker 31 28 9 3 1 9 20 82 6 507
2011 Shift worker 27 40 15 5 2 10 2 76 7 60
2011 Non-shift worker 28 30 12 4 3 10 13 75 9 631
2008 Shift worker 24 38 7 3 0 21 7 86 5 29
2008 Non-shift worker 25 29 11 5 3 11 15 74 11 558

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 21 21 0 0 22 4 72 0 23
2017 Non-shift worker 31 23 13 2 2 11 17 75 6 362
2014 Shift worker 17 35 16 0 0 17 14 77 0 41
2014 Non-shift worker 25 26 11 2 2 15 20 78 5 507
2011 Shift worker 24 30 14 8 0 21 3 71 10 60
2011 Non-shift worker 21 28 15 7 3 13 13 66 13 631
2008 Shift worker 38 38 0 7 0 10 7 92 8 29
2008 Non-shift worker 25 26 15 8 4 8 14 66 16 556
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 6 94 365
2014 Non-shift worker 7 93 507

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 38 23
2014 Non-shift worker 28 36

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 74 23
2014 Non-shift worker 84 36

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23
2014 Non-shift worker 0 36

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23
2014 Non-shift worker 0 36

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 42 23
2014 Non-shift worker 24 36

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 34 23
2014 Non-shift worker 22 36

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 30 23

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23
2014 Non-shift worker 0 36

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 50 23
2014 Non-shift worker 36 36

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 42 23
2014 Non-shift worker 43 36

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 23
2014 Non-shift worker 14 34

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 23
2014 Non-shift worker 14 34

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 55 23
2014 Non-shift worker 29 34

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 61 23
2014 Non-shift worker 52 34

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 23

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 55 23
2014 Non-shift worker 63 34

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 92 8 23

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 21 23 4 8 25 0 55 15 23
2017 Non-shift worker 18 13 21 2 2 39 5 55 8 366
2014 Shift worker 21 20 21 2 3 23 9 62 7 41
2014 Non-shift worker 15 14 18 2 4 37 10 54 11 508

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 32 15 0 4 25 0 74 5 23
2017 Non-shift worker 35 30 14 2 2 16 1 79 5 366
2014 Shift worker 24 43 18 0 3 12 0 76 3 41
2014 Non-shift worker 30 27 17 2 3 19 2 72 6 508
2011 Shift worker 19 38 14 5 3 19 2 72 10 60
2011 Non-shift worker 27 30 18 5 2 17 0 70 9 634
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 16 27 15 14 0 6 40 31 23
2017 Non-shift worker 24 25 18 10 19 0 3 51 31 365

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 15 21 11 11 0 0 56 23 23
2017 Non-shift worker 18 25 30 16 10 0 1 43 26 366

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 33 12 11 4 0 0 73 15 23
2017 Non-shift worker 18 29 26 16 9 0 1 48 26 365

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 25 10 19 11 0 4 58 31 23
2017 Non-shift worker 14 22 25 21 17 0 2 36 39 366

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 21 11 4 0 0 4 84 4 23
2017 Non-shift worker 40 24 19 7 2 1 7 69 10 363

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 21 21 4 7 0 4 66 12 23
2017 Non-shift worker 31 30 19 11 8 0 1 62 19 365

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 18 12 12 8 0 0 68 20 22
2017 Non-shift worker 28 31 20 14 6 1 1 59 21 365

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 33 12 8 16 0 0 65 24 22
2017 Non-shift worker 17 27 27 15 13 0 1 44 29 365

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 32 16 8 12 0 0 65 20 22
2017 Non-shift worker 21 27 21 19 10 0 2 49 30 365

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 28 20 4 4 0 0 72 8 22
2017 Non-shift worker 29 30 20 9 9 1 2 61 19 364

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 17 11 4 8 0 4 76 12 23
2017 Non-shift worker 59 20 10 5 4 0 1 81 9 364

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 21 4 0 11 0 4 84 12 23
2017 Non-shift worker 75 10 4 4 2 1 4 90 6 366

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 19 8 8 11 0 4 72 20 23
2017 Non-shift worker 61 22 8 4 1 0 3 86 5 366

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 15 0 4 15 0 4 80 20 23
2017 Non-shift worker 63 17 9 5 4 0 3 82 9 365

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 70 7 0 0 4 0 19 95 5 23
2017 Non-shift worker 59 13 6 2 0 0 20 90 2 365

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 11 4 0 4 4 11 91 4 23
2017 Non-shift worker 73 15 3 0 0 1 8 96 0 363

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 15 19 4 4 0 8 71 8 23
2017 Non-shift worker 63 15 8 2 5 1 6 84 8 366

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 13 17 4 4 0 8 73 8 23
2017 Non-shift worker 53 27 10 4 2 0 4 83 6 366

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 37 25 11 7 0 4 55 20 23
2017 Non-shift worker 13 29 35 15 7 1 0 42 22 365

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 23 19 21 29 0 7 55 24 23
2017 Non-shift worker 9 20 37 22 11 0 1 34 29 365

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 34 23 4 7 0 0 66 11 23
2017 Non-shift worker 34 41 14 4 4 3 0 77 8 365

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 27 15 8 15 0 0 62 23 23
2017 Non-shift worker 21 41 13 11 12 2 0 63 23 364
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 18 82 365
2014 Non-shift worker 17 83 507

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 84 16 66
2014 Non-shift worker 85 15 84

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 47 41 3 7 2 0 0 87 9 56
2014 Non-shift worker 58 28 3 10 1 0 0 86 12 71
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 19 14 19 27 0 4 17 83 23
2017 Non-shift worker 36 22 18 8 12 3 1 37 63 366

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 18
2017 Non-shift worker 29 221

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 18
2017 Non-shift worker 33 221

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 18
2017 Non-shift worker 23 221

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 18
2017 Non-shift worker 36 221

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 18
2017 Non-shift worker 12 221

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 18
2017 Non-shift worker 48 221

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 0 43 30 10 0 17 18
2017 Non-shift worker 6 46 23 8 4 13 211

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 42 26 17 5 5 0 49 23 18
2017 Non-shift worker 13 24 17 16 19 1 11 42 39 221

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 5 14 46 29 5 0 5 79 18
2017 Non-shift worker 2 12 14 18 43 2 9 16 68 222
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