2017 Public Service Employee Survey Results for the Canada School of Public Service by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 57 36 2 4 2 0 0 93 5 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 48 3 10 1 0 0 86 11 86
2017 University certificate or diploma below the bachelor's level 20 53 13 14 0 0 0 73 14 15
2017 Bachelor's degree 40 42 6 10 2 0 0 82 12 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 47 4 11 5 0 0 81 16 101
2014 Secondary or high school graduation certificate or equivalent or less 48 38 3 9 3 0 0 86 12 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 51 5 6 1 0 0 88 6 121
2014 University certificate or diploma below the bachelor's level 50 24 11 14 0 0 0 75 14 28
2014 Bachelor's degree 28 56 4 8 4 0 0 84 12 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 46 6 17 3 1 0 75 20 143
2011 Secondary or high school graduation certificate or equivalent or less 39 44 7 8 3 0 0 82 11 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 47 9 15 2 0 0 74 17 117
2011 University certificate or diploma below the bachelor's level 39 36 2 16 8 0 0 74 23 39
2011 Bachelor's degree 29 50 6 10 5 0 0 79 15 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 47 9 18 5 0 0 67 23 194
2008 Secondary or high school graduation certificate or equivalent or less 43 42 8 5 2 0 0 85 7 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 37 5 10 2 0 1 82 13 97
2008 University certificate or diploma below the bachelor's level 26 65 3 6 0 0 0 91 6 34
2008 Bachelor's degree 41 44 4 9 3 0 0 85 11 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 43 6 11 4 0 0 79 15 165

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 76 16 4 2 2 0 0 93 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 28 6 4 0 1 0 90 4 86
2017 University certificate or diploma below the bachelor's level 45 35 7 6 7 0 0 80 13 15
2017 Bachelor's degree 67 20 9 1 1 1 0 88 2 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 26 8 5 2 0 0 86 6 101
2014 Secondary or high school graduation certificate or equivalent or less 58 29 5 4 1 0 1 89 6 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 31 9 0 2 0 1 90 2 121
2014 University certificate or diploma below the bachelor's level 70 19 7 0 4 0 0 89 4 28
2014 Bachelor's degree 59 31 5 4 0 1 0 91 4 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 63 26 4 6 2 0 0 88 8 143
2011 Secondary or high school graduation certificate or equivalent or less 72 21 2 2 2 0 0 93 4 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 28 5 6 1 2 0 88 7 117
2011 University certificate or diploma below the bachelor's level 62 28 0 3 8 0 0 90 10 39
2011 Bachelor's degree 62 25 5 6 1 1 0 87 8 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 33 4 6 1 0 0 88 7 193
2008 Secondary or high school graduation certificate or equivalent or less 67 27 4 2 0 0 0 94 2 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 28 6 4 3 0 1 86 7 96
2008 University certificate or diploma below the bachelor's level 47 38 3 9 0 0 3 88 9 34
2008 Bachelor's degree 67 22 5 4 1 1 0 90 5 186
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 29 3 7 4 0 0 87 10 165

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 61 27 7 4 2 0 0 88 5 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 37 8 6 1 0 0 86 7 86
2017 University certificate or diploma below the bachelor's level 51 28 13 7 0 0 0 80 7 15
2017 Bachelor's degree 64 23 4 8 1 0 0 86 10 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 28 7 7 2 0 1 84 9 101
2014 Secondary or high school graduation certificate or equivalent or less 54 23 7 16 0 0 0 78 16 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 29 8 5 4 0 0 83 9 121
2014 University certificate or diploma below the bachelor's level 59 33 0 8 0 0 0 92 8 28
2014 Bachelor's degree 52 26 8 11 2 0 0 79 13 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 27 9 10 4 0 0 77 14 143
2011 Secondary or high school graduation certificate or equivalent or less 53 25 9 9 3 0 0 78 12 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 39 7 9 2 0 0 82 11 117
2011 University certificate or diploma below the bachelor's level 57 23 10 10 0 0 0 80 10 39
2011 Bachelor's degree 59 25 5 8 2 0 0 84 10 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 27 6 9 3 0 1 82 11 194
2008 Secondary or high school graduation certificate or equivalent or less 57 31 3 7 2 0 0 88 9 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 38 6 9 4 0 1 80 14 97
2008 University certificate or diploma below the bachelor's level 41 32 12 12 3 0 0 74 15 34
2008 Bachelor's degree 61 22 5 8 3 0 1 84 11 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 27 9 13 5 0 0 73 18 165

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 23 7 5 2 0 0 85 7 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 38 8 2 5 0 0 85 7 85
2017 University certificate or diploma below the bachelor's level 25 47 14 7 7 0 0 72 14 15
2017 Bachelor's degree 49 34 7 8 3 0 0 83 10 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 44 2 15 7 0 0 77 21 101
2014 Secondary or high school graduation certificate or equivalent or less 52 32 4 11 1 0 0 84 12 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 37 9 8 3 0 0 80 11 121
2014 University certificate or diploma below the bachelor's level 49 32 11 0 8 0 0 81 8 28
2014 Bachelor's degree 45 40 5 7 3 0 0 85 10 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 40 4 10 6 0 1 80 16 143
2011 Secondary or high school graduation certificate or equivalent or less 38 42 8 8 3 0 0 81 11 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 39 8 10 5 0 0 77 15 117
2011 University certificate or diploma below the bachelor's level 49 25 13 10 3 0 0 74 13 39
2011 Bachelor's degree 44 34 8 9 4 0 1 80 13 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 36 9 12 3 0 0 76 15 194

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 32 45 12 7 4 0 0 78 11 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 44 9 5 5 0 1 80 10 86
2017 University certificate or diploma below the bachelor's level 39 14 7 27 14 0 0 53 41 15
2017 Bachelor's degree 35 34 16 9 5 0 2 70 14 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 37 20 10 5 0 0 65 15 100
2014 Secondary or high school graduation certificate or equivalent or less 34 44 10 11 0 0 1 79 11 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 39 15 9 2 0 0 75 10 121
2014 University certificate or diploma below the bachelor's level 46 18 19 13 4 0 0 64 17 28
2014 Bachelor's degree 28 46 12 8 5 0 0 74 14 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 38 12 17 5 1 1 66 22 143
2011 Secondary or high school graduation certificate or equivalent or less 28 34 20 15 2 0 1 63 17 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 37 14 18 7 0 2 61 25 117
2011 University certificate or diploma below the bachelor's level 33 33 15 5 8 0 5 70 14 39
2011 Bachelor's degree 30 32 19 11 7 0 0 62 19 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 36 20 8 8 0 0 64 16 194
2008 Secondary or high school graduation certificate or equivalent or less 35 36 14 4 5 1 5 76 9 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 29 19 12 10 0 1 58 23 97
2008 University certificate or diploma below the bachelor's level 18 53 9 15 3 0 3 73 18 34
2008 Bachelor's degree 29 42 15 9 4 0 2 72 13 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 37 19 12 7 0 2 62 19 165

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 48 37 2 9 4 0 0 85 12 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 33 3 5 1 0 0 90 6 86
2017 University certificate or diploma below the bachelor's level 40 54 7 0 0 0 0 93 0 15
2017 Bachelor's degree 42 34 14 8 2 0 0 76 10 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 37 8 8 5 0 0 80 12 101
2014 Secondary or high school graduation certificate or equivalent or less 43 32 17 8 0 0 0 74 8 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 41 10 7 4 0 0 80 11 121
2014 University certificate or diploma below the bachelor's level 50 28 11 11 0 0 0 78 11 28
2014 Bachelor's degree 43 34 11 6 6 0 0 77 12 185
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 33 7 8 6 0 0 80 13 143
2011 Secondary or high school graduation certificate or equivalent or less 41 30 16 8 6 0 0 71 13 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 33 12 10 3 0 0 75 13 117
2011 University certificate or diploma below the bachelor's level 36 39 15 10 0 0 0 75 10 39
2011 Bachelor's degree 42 37 8 9 4 0 0 79 13 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 41 10 6 4 0 0 80 10 194
2008 Secondary or high school graduation certificate or equivalent or less 36 35 14 10 4 1 0 72 14 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 42 11 4 5 0 0 79 9 97
2008 University certificate or diploma below the bachelor's level 41 41 15 3 0 0 0 82 3 34
2008 Bachelor's degree 42 38 10 5 5 0 0 80 10 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 36 7 8 6 1 0 79 15 165

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 26 9 11 2 0 0 78 13 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 24 7 7 2 0 0 84 9 86
2017 University certificate or diploma below the bachelor's level 53 20 20 7 0 0 0 73 7 15
2017 Bachelor's degree 50 34 10 4 2 0 0 84 6 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 37 4 7 4 0 0 85 11 101
2014 Secondary or high school graduation certificate or equivalent or less 45 34 16 6 0 0 0 79 6 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 35 9 6 5 0 0 80 10 121
2014 University certificate or diploma below the bachelor's level 57 36 8 0 0 0 0 92 0 28
2014 Bachelor's degree 48 32 9 8 3 0 0 79 12 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 27 5 8 7 0 0 80 15 142
2011 Secondary or high school graduation certificate or equivalent or less 36 43 10 8 2 0 0 80 10 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 34 6 8 4 2 0 83 11 117
2011 University certificate or diploma below the bachelor's level 41 36 15 0 8 0 0 77 8 39
2011 Bachelor's degree 48 36 7 4 6 0 0 84 9 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 33 6 9 1 0 0 83 10 194
2008 Secondary or high school graduation certificate or equivalent or less 40 44 9 3 3 0 1 85 6 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 30 12 5 4 0 2 78 9 97
2008 University certificate or diploma below the bachelor's level 44 41 6 6 3 0 0 85 9 34
2008 Bachelor's degree 51 36 6 4 3 0 0 87 7 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 42 7 5 6 0 0 82 12 165

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 53 29 13 2 4 0 0 81 5 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 32 5 6 3 0 0 86 9 86
2017 University certificate or diploma below the bachelor's level 46 27 0 21 7 0 0 72 28 15
2017 Bachelor's degree 51 36 8 4 2 0 0 87 6 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 41 7 6 4 1 0 83 10 101
2014 Secondary or high school graduation certificate or equivalent or less 49 42 7 1 1 0 0 90 3 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 35 12 2 2 0 0 84 4 121
2014 University certificate or diploma below the bachelor's level 57 33 0 11 0 0 0 89 11 28
2014 Bachelor's degree 51 38 5 4 1 1 0 90 5 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 39 8 3 1 1 0 89 3 143

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 26 6 6 4 0 0 85 9 52
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 39 5 7 5 0 0 84 12 86
2017 University certificate or diploma below the bachelor's level 60 7 20 0 14 0 0 67 14 15
2017 Bachelor's degree 56 23 9 7 4 0 2 80 11 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 36 9 7 4 0 1 80 11 101
2014 Secondary or high school graduation certificate or equivalent or less 54 26 9 6 5 0 0 80 11 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 37 9 7 5 0 1 78 13 121
2014 University certificate or diploma below the bachelor's level 63 22 0 14 0 0 0 86 14 28
2014 Bachelor's degree 46 34 9 4 5 0 3 82 9 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 30 10 9 6 1 0 75 15 143
2011 Secondary or high school graduation certificate or equivalent or less 45 32 11 9 2 0 1 77 12 85
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 46 5 12 3 0 0 80 15 117
2011 University certificate or diploma below the bachelor's level 49 20 20 5 0 0 5 73 5 39
2011 Bachelor's degree 37 35 12 10 3 0 3 74 14 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 35 15 11 6 0 1 67 17 193

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 37 21 17 0 4 10 12 73 5 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 28 11 9 7 1 6 71 17 86
2017 University certificate or diploma below the bachelor's level 41 7 13 13 7 0 19 59 25 15
2017 Bachelor's degree 29 21 14 10 7 2 17 62 21 128
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 19 19 10 14 2 20 45 30 101
2014 Secondary or high school graduation certificate or equivalent or less 46 21 8 6 2 3 14 81 9 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 30 14 4 6 1 9 74 11 121
2014 University certificate or diploma below the bachelor's level 54 20 11 7 4 0 4 77 11 28
2014 Bachelor's degree 32 25 9 9 8 1 16 69 20 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 16 11 15 13 3 19 50 36 143
2011 Secondary or high school graduation certificate or equivalent or less 40 16 12 7 9 2 14 67 19 85
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 30 7 7 13 2 8 70 22 117
2011 University certificate or diploma below the bachelor's level 38 26 10 12 5 0 8 70 19 39
2011 Bachelor's degree 23 19 9 13 13 1 23 55 34 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 21 12 10 15 2 24 50 33 193
2008 Secondary or high school graduation certificate or equivalent or less 41 24 11 8 7 1 9 72 16 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 30 10 3 8 0 6 77 12 96
2008 University certificate or diploma below the bachelor's level 39 24 0 12 12 0 12 72 28 33
2008 Bachelor's degree 32 20 7 11 9 4 18 67 24 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 19 7 20 16 2 15 47 44 164

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 45 25 16 9 5 0 0 70 14 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 37 8 8 1 0 0 82 9 86
2017 University certificate or diploma below the bachelor's level 33 54 7 0 7 0 0 87 7 15
2017 Bachelor's degree 36 43 13 7 2 0 0 78 9 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 46 10 3 6 0 0 81 9 101
2014 Secondary or high school graduation certificate or equivalent or less 34 44 18 4 0 0 0 78 4 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 43 8 4 6 0 0 82 10 120
2014 University certificate or diploma below the bachelor's level 53 25 14 4 4 0 0 78 8 28
2014 Bachelor's degree 37 41 8 9 5 0 0 78 14 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 38 12 11 2 0 0 75 13 143
2011 Secondary or high school graduation certificate or equivalent or less 27 46 15 6 7 0 0 72 13 86
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 41 13 14 4 0 0 69 18 117
2011 University certificate or diploma below the bachelor's level 33 54 10 2 0 0 0 87 2 39
2011 Bachelor's degree 35 39 13 9 4 0 0 74 13 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 39 9 8 7 0 0 76 15 193
2008 Secondary or high school graduation certificate or equivalent or less 35 46 11 5 3 0 0 81 8 100
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 41 10 4 6 0 1 79 11 96
2008 University certificate or diploma below the bachelor's level 41 44 9 6 0 0 0 85 6 34
2008 Bachelor's degree 42 39 9 5 4 0 0 81 10 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 46 6 9 5 1 0 80 13 164

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 33 7 9 4 0 2 80 13 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 38 12 10 3 0 0 74 14 86
2017 University certificate or diploma below the bachelor's level 39 28 7 20 7 0 0 67 27 15
2017 Bachelor's degree 39 33 14 11 3 0 0 72 14 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 35 17 9 11 0 0 63 20 101
2014 Secondary or high school graduation certificate or equivalent or less 31 40 14 10 4 0 1 72 14 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 36 10 6 12 0 0 73 18 121
2014 University certificate or diploma below the bachelor's level 54 33 7 0 7 0 0 86 7 28
2014 Bachelor's degree 33 33 13 13 8 0 0 66 21 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 41 11 9 11 2 0 68 20 143
2011 Secondary or high school graduation certificate or equivalent or less 32 34 16 11 8 0 0 65 18 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 34 13 22 8 0 0 57 30 117
2011 University certificate or diploma below the bachelor's level 36 27 18 16 3 0 0 63 19 38
2011 Bachelor's degree 24 36 17 13 10 0 0 60 23 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 35 17 16 10 0 0 56 27 193

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 26 46 17 5 6 0 0 72 11 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 39 13 11 1 0 0 74 13 86
2017 University certificate or diploma below the bachelor's level 46 7 7 34 7 0 0 53 41 15
2017 Bachelor's degree 35 39 7 15 4 1 0 75 18 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 39 13 19 8 0 0 60 27 101

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 40 10 4 4 0 0 82 7 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 37 10 5 0 1 0 85 5 86
2017 University certificate or diploma below the bachelor's level 59 34 0 7 0 0 0 93 7 15
2017 Bachelor's degree 46 36 7 8 3 0 0 82 11 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 41 13 6 4 1 0 77 10 101
2014 Secondary or high school graduation certificate or equivalent or less 46 34 7 4 4 1 3 84 8 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 34 8 3 4 0 0 85 7 121
2014 University certificate or diploma below the bachelor's level 58 24 18 0 0 0 0 82 0 28
2014 Bachelor's degree 42 40 8 5 5 1 0 82 9 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 36 6 5 5 1 0 84 9 143
2011 Secondary or high school graduation certificate or equivalent or less 39 43 13 3 2 0 0 82 6 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 41 9 8 3 1 0 80 11 117
2011 University certificate or diploma below the bachelor's level 55 32 5 5 0 0 3 89 5 38
2011 Bachelor's degree 42 37 9 8 3 0 0 80 11 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 35 13 5 4 1 0 78 9 193
2008 Secondary or high school graduation certificate or equivalent or less 45 39 10 3 4 0 0 83 7 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 40 4 6 4 0 1 85 11 96
2008 University certificate or diploma below the bachelor's level 47 44 3 3 3 0 0 91 6 34
2008 Bachelor's degree 52 34 8 3 2 0 0 87 5 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 37 7 5 5 1 0 82 10 165

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 39 7 7 7 0 0 79 14 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 38 9 8 6 0 0 77 14 86
2017 University certificate or diploma below the bachelor's level 33 21 20 13 14 0 0 53 27 15
2017 Bachelor's degree 39 31 15 10 5 0 2 70 14 128
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 37 11 13 9 0 0 67 22 101

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 51 42 7 0 0 0 0 93 0 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 37 6 2 0 0 0 92 2 86
2017 University certificate or diploma below the bachelor's level 80 20 0 0 0 0 0 100 0 15
2017 Bachelor's degree 53 33 12 2 0 0 0 86 2 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 41 4 5 1 0 0 91 6 101
2014 Secondary or high school graduation certificate or equivalent or less 57 29 13 0 0 0 1 87 0 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 68 24 7 0 1 0 0 92 1 121
2014 University certificate or diploma below the bachelor's level 78 11 7 4 0 0 0 89 4 28
2014 Bachelor's degree 63 26 7 3 1 0 0 89 4 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 67 22 6 3 2 0 1 89 5 143
2011 Secondary or high school graduation certificate or equivalent or less 61 31 6 1 0 0 1 93 1 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 31 7 4 0 0 0 89 4 116
2011 University certificate or diploma below the bachelor's level 59 33 8 0 0 0 0 92 0 39
2011 Bachelor's degree 53 34 9 3 1 0 1 87 3 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 30 9 3 1 0 0 88 4 194

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 37 11 5 4 0 0 80 9 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 45 11 5 4 0 0 81 8 86
2017 University certificate or diploma below the bachelor's level 41 7 20 19 14 0 0 48 32 15
2017 Bachelor's degree 37 41 9 10 3 0 1 78 13 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 31 11 16 6 0 0 67 21 101
2014 Secondary or high school graduation certificate or equivalent or less 33 35 15 8 6 0 4 70 14 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 45 12 5 10 0 0 73 14 121
2014 University certificate or diploma below the bachelor's level 54 27 11 8 0 0 0 81 8 28
2014 Bachelor's degree 27 42 14 10 7 0 0 69 17 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 42 11 14 6 1 0 69 20 143
2011 Secondary or high school graduation certificate or equivalent or less 34 42 10 6 8 0 0 76 14 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 42 18 8 9 0 0 65 17 116
2011 University certificate or diploma below the bachelor's level 33 44 10 8 5 0 0 77 13 39
2011 Bachelor's degree 27 41 10 13 8 0 1 69 21 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 41 14 12 8 0 1 65 20 194

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 57 21 12 5 4 0 0 78 9 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 36 11 5 2 0 0 82 7 86
2017 University certificate or diploma below the bachelor's level 48 5 7 20 21 0 0 53 40 15
2017 Bachelor's degree 42 32 14 9 2 0 1 75 12 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 34 11 6 9 1 0 74 15 101
2014 Secondary or high school graduation certificate or equivalent or less 45 32 13 8 1 0 1 77 10 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 37 14 8 4 0 0 74 12 121
2014 University certificate or diploma below the bachelor's level 53 26 14 8 0 0 0 79 8 28
2014 Bachelor's degree 36 34 17 8 4 1 0 70 13 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 36 19 10 6 0 0 65 16 143

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 32 9 2 7 0 0 82 9 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 39 16 6 2 0 0 76 8 86
2017 University certificate or diploma below the bachelor's level 48 12 20 14 7 0 0 60 21 15
2017 Bachelor's degree 41 31 13 11 3 1 0 72 14 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 34 11 13 7 0 0 68 20 101
2014 Secondary or high school graduation certificate or equivalent or less 42 36 12 4 4 0 1 80 9 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 38 16 3 8 3 0 72 12 121
2014 University certificate or diploma below the bachelor's level 50 28 11 7 4 0 0 78 11 28
2014 Bachelor's degree 33 38 13 10 6 0 0 70 16 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 40 14 13 5 0 0 69 18 143
2011 Secondary or high school graduation certificate or equivalent or less 35 40 12 8 4 0 0 75 12 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 38 15 11 2 0 0 71 13 117
2011 University certificate or diploma below the bachelor's level 36 31 23 5 2 0 2 69 8 39
2011 Bachelor's degree 29 43 11 13 4 0 0 72 17 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 40 14 11 7 0 1 68 19 194

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 39 4 9 2 0 0 85 11 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 37 9 5 0 0 0 86 5 86
2017 University certificate or diploma below the bachelor's level 46 41 13 0 0 0 0 87 0 15
2017 Bachelor's degree 41 38 15 4 2 0 0 79 5 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 45 12 4 3 0 0 81 7 101
2014 Secondary or high school graduation certificate or equivalent or less 49 33 15 1 0 0 1 83 1 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 50 9 3 2 0 0 85 6 121
2014 University certificate or diploma below the bachelor's level 46 42 0 11 0 0 0 89 11 28
2014 Bachelor's degree 42 38 12 4 4 0 0 80 7 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 36 10 8 3 0 0 79 11 143
2011 Secondary or high school graduation certificate or equivalent or less 36 46 9 7 2 0 0 82 9 86
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 44 12 10 3 0 0 76 13 117
2011 University certificate or diploma below the bachelor's level 38 52 8 0 2 0 0 90 2 39
2011 Bachelor's degree 38 44 10 7 2 0 0 81 9 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 38 9 10 4 1 0 77 14 193
2008 Secondary or high school graduation certificate or equivalent or less 43 46 4 4 4 0 0 88 8 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 40 10 5 2 0 1 82 7 96
2008 University certificate or diploma below the bachelor's level 41 50 9 0 0 0 0 91 0 34
2008 Bachelor's degree 45 38 8 5 4 0 0 83 9 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 42 4 10 3 1 0 83 13 165

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 46 7 4 0 0 0 89 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 49 30 16 2 3 0 0 79 5 86
2017 University certificate or diploma below the bachelor's level 26 40 7 21 7 0 0 66 28 15
2017 Bachelor's degree 34 40 19 5 2 0 0 74 7 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 38 19 7 7 0 1 67 14 100
2014 Secondary or high school graduation certificate or equivalent or less 44 37 16 3 0 0 0 81 3 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 45 10 4 2 0 1 84 6 120
2014 University certificate or diploma below the bachelor's level 33 35 19 14 0 0 0 68 14 28
2014 Bachelor's degree 40 33 15 10 2 0 0 73 12 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 37 21 11 3 0 1 65 14 143
2011 Secondary or high school graduation certificate or equivalent or less 34 34 20 6 7 0 0 68 12 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 32 18 11 5 0 1 66 16 117
2011 University certificate or diploma below the bachelor's level 39 39 15 5 2 0 0 77 8 39
2011 Bachelor's degree 42 30 17 8 3 0 0 71 11 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 33 21 10 7 0 0 62 17 194
2008 Secondary or high school graduation certificate or equivalent or less 16 32 25 17 9 1 0 49 26 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 31 15 11 12 0 1 60 24 97
2008 University certificate or diploma below the bachelor's level 26 26 18 18 12 0 0 53 29 34
2008 Bachelor's degree 28 35 17 13 7 0 0 63 20 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 26 20 15 15 0 1 50 31 164

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 9 24 35 24 5 0 4 30 34 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 31 29 13 8 0 1 21 49 86
2017 University certificate or diploma below the bachelor's level 27 20 40 6 0 0 6 7 51 15
2017 Bachelor's degree 16 32 33 10 4 1 4 15 51 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 33 30 12 5 0 0 17 53 100
2014 Secondary or high school graduation certificate or equivalent or less 10 41 21 15 6 1 7 23 55 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 32 38 10 6 1 1 16 46 121
2014 University certificate or diploma below the bachelor's level 21 29 29 7 14 0 0 21 50 28
2014 Bachelor's degree 15 32 30 15 6 0 1 22 48 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 35 34 12 5 1 1 17 49 143
2011 Secondary or high school graduation certificate or equivalent or less 14 35 29 14 8 0 1 22 49 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 32 26 13 6 1 1 20 54 117
2011 University certificate or diploma below the bachelor's level 12 36 36 10 0 3 3 11 51 39
2011 Bachelor's degree 14 35 27 14 7 0 2 21 50 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 28 30 13 3 0 8 17 51 192
2008 Secondary or high school graduation certificate or equivalent or less 16 43 24 14 2 1 1 16 60 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 39 30 8 1 0 1 9 60 96
2008 University certificate or diploma below the bachelor's level 26 29 26 9 6 0 3 15 58 34
2008 Bachelor's degree 19 31 31 12 3 1 3 15 53 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 31 31 9 6 1 0 15 53 163

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 12 26 34 19 6 0 4 26 40 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 30 27 13 9 2 0 22 50 86
2017 University certificate or diploma below the bachelor's level 55 0 25 13 7 0 0 20 55 15
2017 Bachelor's degree 27 25 27 9 8 2 3 18 54 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 24 30 14 4 1 1 18 51 101
2014 Secondary or high school graduation certificate or equivalent or less 12 20 37 11 4 7 9 18 38 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 24 31 16 9 2 1 26 43 121
2014 University certificate or diploma below the bachelor's level 20 15 33 22 10 0 0 32 35 28
2014 Bachelor's degree 16 27 32 12 8 3 2 21 45 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 26 30 15 8 1 3 24 45 142
2011 Secondary or high school graduation certificate or equivalent or less 20 27 31 15 7 0 1 22 47 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 30 21 12 6 2 2 19 60 117
2011 University certificate or diploma below the bachelor's level 10 23 31 18 7 8 2 29 37 39
2011 Bachelor's degree 26 27 24 11 6 2 4 18 56 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 29 26 11 4 2 5 16 55 191
2008 Secondary or high school graduation certificate or equivalent or less 25 28 28 11 6 1 1 17 54 100
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 31 22 14 6 2 1 20 57 96
2008 University certificate or diploma below the bachelor's level 18 47 9 15 12 0 0 26 65 34
2008 Bachelor's degree 21 29 19 17 5 4 5 24 55 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 35 23 9 5 2 0 14 63 164

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 14 31 26 22 0 0 8 24 49 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 28 28 14 4 0 0 18 54 86
2017 University certificate or diploma below the bachelor's level 53 7 20 13 0 0 6 14 64 15
2017 Bachelor's degree 27 30 22 8 7 3 2 16 60 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 25 34 11 5 1 2 16 48 101
2014 Secondary or high school graduation certificate or equivalent or less 29 29 13 18 3 4 4 23 63 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 27 29 8 4 0 1 12 59 121
2014 University certificate or diploma below the bachelor's level 31 22 25 19 3 0 0 22 53 28
2014 Bachelor's degree 30 32 20 10 4 1 3 15 65 185
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 27 25 10 3 3 1 14 60 143
2011 Secondary or high school graduation certificate or equivalent or less 26 34 19 16 2 2 1 19 62 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 34 17 13 5 3 4 19 63 117
2011 University certificate or diploma below the bachelor's level 28 21 28 5 10 3 5 16 53 39
2011 Bachelor's degree 27 23 23 11 5 2 8 18 56 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 24 21 12 5 3 7 19 58 192
2008 Secondary or high school graduation certificate or equivalent or less 24 30 29 9 4 1 3 14 56 100
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 27 26 16 3 1 2 19 54 96
2008 University certificate or diploma below the bachelor's level 21 35 21 6 12 3 3 19 59 34
2008 Bachelor's degree 19 24 27 16 5 4 6 23 47 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 28 17 10 9 2 2 20 63 163

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 7 18 27 34 9 0 5 45 27 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 22 23 29 11 0 0 40 37 86
2017 University certificate or diploma below the bachelor's level 21 20 47 12 0 0 0 12 41 15
2017 Bachelor's degree 15 20 30 19 13 1 1 33 36 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 24 36 23 5 0 1 28 36 101
2014 Secondary or high school graduation certificate or equivalent or less 9 10 33 30 10 3 5 43 20 69
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 10 40 20 12 2 0 33 26 121
2014 University certificate or diploma below the bachelor's level 14 17 37 28 4 0 0 32 31 28
2014 Bachelor's degree 13 21 34 21 8 1 2 30 35 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 20 43 18 8 1 2 27 29 142
2011 Secondary or high school graduation certificate or equivalent or less 15 27 32 16 7 1 2 24 44 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 29 30 10 13 0 2 23 46 117
2011 University certificate or diploma below the bachelor's level 10 20 46 11 5 3 5 17 33 39
2011 Bachelor's degree 14 20 29 19 9 1 7 31 37 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 26 30 18 5 1 8 26 41 190
2008 Secondary or high school graduation certificate or equivalent or less 24 28 28 9 9 1 1 18 53 100
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 28 29 11 7 0 2 18 52 95
2008 University certificate or diploma below the bachelor's level 24 32 15 15 9 3 3 25 59 34
2008 Bachelor's degree 20 24 30 15 6 1 3 22 46 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 31 24 10 4 1 4 15 60 162

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 9 16 35 23 10 0 8 35 27 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 22 30 12 12 2 0 25 45 84
2017 University certificate or diploma below the bachelor's level 34 20 34 7 0 0 5 7 57 15
2017 Bachelor's degree 22 29 21 12 8 2 6 21 56 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 25 28 13 6 2 4 20 50 101
2014 Secondary or high school graduation certificate or equivalent or less 16 19 26 25 6 3 5 33 39 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 30 26 18 8 2 0 26 47 120
2014 University certificate or diploma below the bachelor's level 32 21 22 14 4 4 4 19 57 28
2014 Bachelor's degree 29 23 25 12 6 1 3 19 54 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 34 25 13 4 1 3 18 56 143
2011 Secondary or high school graduation certificate or equivalent or less 18 21 36 12 8 0 5 21 41 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 26 20 14 14 0 1 28 52 117
2011 University certificate or diploma below the bachelor's level 23 23 23 15 10 5 0 27 49 39
2011 Bachelor's degree 23 25 21 16 6 0 8 25 52 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 24 30 10 4 2 7 15 52 192
2008 Secondary or high school graduation certificate or equivalent or less 28 27 21 17 5 1 1 22 56 100
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 27 25 14 11 1 2 25 49 95
2008 University certificate or diploma below the bachelor's level 24 15 32 18 12 0 0 29 38 34
2008 Bachelor's degree 20 25 26 15 6 4 5 22 49 186
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 33 25 7 6 1 4 13 62 163

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 18 24 23 24 5 2 4 31 44 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 25 24 15 8 1 1 23 52 86
2017 University certificate or diploma below the bachelor's level 48 25 13 7 7 0 0 14 73 15
2017 Bachelor's degree 25 21 26 14 6 3 4 22 50 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 37 25 11 5 5 0 17 56 101
2014 Secondary or high school graduation certificate or equivalent or less 16 18 19 24 11 3 8 40 39 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 18 29 22 7 5 3 32 36 121
2014 University certificate or diploma below the bachelor's level 14 22 32 15 13 4 0 29 37 28
2014 Bachelor's degree 19 23 26 20 8 1 4 29 44 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 19 24 31 8 5 3 42 31 142
2011 Secondary or high school graduation certificate or equivalent or less 26 29 17 19 6 3 1 25 57 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 21 28 12 7 1 2 19 52 117
2011 University certificate or diploma below the bachelor's level 18 16 36 15 8 5 2 25 37 39
2011 Bachelor's degree 23 26 23 12 6 6 5 20 54 246
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 25 25 16 4 3 6 22 51 192
2008 Secondary or high school graduation certificate or equivalent or less 31 32 17 12 4 2 2 16 66 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 26 29 9 7 1 3 17 53 97
2008 University certificate or diploma below the bachelor's level 29 29 24 3 9 3 3 13 63 34
2008 Bachelor's degree 26 21 26 12 7 2 7 21 51 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 29 20 10 5 3 2 16 63 162

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 9 16 34 25 7 5 4 35 27 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 19 32 17 10 0 0 27 42 86
2017 University certificate or diploma below the bachelor's level 53 0 41 6 0 0 0 6 53 15
2017 Bachelor's degree 24 26 28 9 6 3 4 16 53 127
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 27 34 11 6 2 0 17 48 101
2014 Secondary or high school graduation certificate or equivalent or less 12 21 34 8 7 7 11 18 40 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 29 32 10 7 3 1 17 49 121
2014 University certificate or diploma below the bachelor's level 24 21 34 14 4 4 0 18 47 28
2014 Bachelor's degree 22 30 29 10 6 1 2 16 54 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 28 30 11 4 2 1 16 54 142
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 67 22 2 7 2 0 0 90 8 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 32 3 2 1 0 0 93 3 86
2017 University certificate or diploma below the bachelor's level 66 14 13 0 7 0 0 80 7 15
2017 Bachelor's degree 77 19 1 2 0 0 1 97 2 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 72 23 2 1 2 0 0 95 3 101
2014 Secondary or high school graduation certificate or equivalent or less 75 18 4 0 0 0 3 96 0 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 72 15 5 6 1 1 2 88 6 121
2014 University certificate or diploma below the bachelor's level 81 15 4 0 0 0 0 96 0 28
2014 Bachelor's degree 76 17 3 2 1 1 1 94 3 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 67 21 6 4 2 0 0 88 6 143
2011 Secondary or high school graduation certificate or equivalent or less 64 29 3 0 2 0 1 94 2 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 26 3 3 2 1 0 91 6 117
2011 University certificate or diploma below the bachelor's level 60 27 3 5 3 0 3 89 8 38
2011 Bachelor's degree 73 18 4 3 1 0 1 91 5 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 64 23 4 5 2 0 1 88 8 194
2008 Secondary or high school graduation certificate or equivalent or less 72 18 6 2 1 1 1 91 3 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 30 5 3 1 1 2 90 4 97
2008 University certificate or diploma below the bachelor's level 68 24 3 6 0 0 0 91 6 34
2008 Bachelor's degree 71 19 3 4 2 0 2 92 5 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 28 3 9 4 0 1 84 13 164

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 38 23 12 18 4 4 2 64 23 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 45 10 10 1 2 0 78 12 86
2017 University certificate or diploma below the bachelor's level 27 21 12 7 28 0 6 51 37 15
2017 Bachelor's degree 39 24 12 11 7 2 5 68 19 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 30 15 8 6 3 3 70 15 101
2014 Secondary or high school graduation certificate or equivalent or less 34 29 10 9 5 3 11 73 16 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 26 15 6 9 3 3 69 15 121
2014 University certificate or diploma below the bachelor's level 47 35 7 4 4 0 3 85 8 28
2014 Bachelor's degree 40 26 14 7 7 2 3 70 15 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 28 14 14 6 4 7 62 22 143

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 55 25 7 9 4 0 0 81 12 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 30 8 9 1 0 0 81 10 86
2017 University certificate or diploma below the bachelor's level 39 7 20 20 14 0 0 46 34 15
2017 Bachelor's degree 58 21 7 7 4 1 3 82 11 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 54 28 7 7 4 0 0 82 11 101
2014 Secondary or high school graduation certificate or equivalent or less 61 22 7 1 5 0 3 86 7 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 34 10 5 5 0 0 80 11 121
2014 University certificate or diploma below the bachelor's level 68 14 11 8 0 0 0 82 8 28
2014 Bachelor's degree 56 26 3 6 8 1 0 83 14 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 30 13 8 6 1 0 73 14 142

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 33 9 10 2 2 2 78 12 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 35 15 5 0 2 1 80 5 86
2017 University certificate or diploma below the bachelor's level 20 39 14 20 7 0 0 60 27 15
2017 Bachelor's degree 43 34 10 7 4 1 1 78 11 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 32 10 14 2 2 0 73 16 101
2014 Secondary or high school graduation certificate or equivalent or less 42 28 15 6 3 3 4 74 10 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 45 9 7 5 2 0 79 12 121
2014 University certificate or diploma below the bachelor's level 33 47 14 3 0 0 3 82 3 28
2014 Bachelor's degree 36 45 7 5 5 1 1 83 10 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 35 13 7 4 1 1 76 11 143
2011 Secondary or high school graduation certificate or equivalent or less 27 41 13 11 8 0 0 68 19 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 26 37 10 16 8 2 0 65 25 117
2011 University certificate or diploma below the bachelor's level 26 33 21 12 2 5 0 62 16 39
2011 Bachelor's degree 29 42 10 13 6 1 0 72 18 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 40 9 14 5 1 1 71 20 194
2008 Secondary or high school graduation certificate or equivalent or less 32 38 13 13 2 1 1 72 15 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 35 16 12 6 2 0 64 19 97
2008 University certificate or diploma below the bachelor's level 24 44 18 12 0 3 0 70 12 34
2008 Bachelor's degree 32 44 10 10 1 1 1 78 11 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 40 14 8 10 2 0 68 18 163

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 36 31 20 2 2 8 2 74 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 36 14 7 6 8 0 71 14 86
2017 University certificate or diploma below the bachelor's level 21 34 7 27 7 5 0 58 35 15
2017 Bachelor's degree 33 25 17 11 3 8 3 65 15 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 26 14 13 7 4 2 64 21 101
2014 Secondary or high school graduation certificate or equivalent or less 32 29 14 7 3 8 8 72 11 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 31 14 7 8 9 1 67 18 121
2014 University certificate or diploma below the bachelor's level 33 36 17 0 0 11 3 80 0 28
2014 Bachelor's degree 37 34 12 6 4 6 1 75 11 185
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 20 17 14 6 6 1 60 21 143
2011 Secondary or high school graduation certificate or equivalent or less 28 25 19 11 11 5 0 56 23 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 23 17 24 10 2 0 48 35 117
2011 University certificate or diploma below the bachelor's level 21 34 18 10 3 13 0 64 15 38
2011 Bachelor's degree 30 27 13 17 8 5 0 60 27 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 30 12 12 12 6 1 62 25 194
2008 Secondary or high school graduation certificate or equivalent or less 28 37 14 14 2 6 0 68 17 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 24 20 13 9 5 1 55 24 97
2008 University certificate or diploma below the bachelor's level 32 32 15 12 0 9 0 71 13 34
2008 Bachelor's degree 35 34 10 9 3 9 1 77 12 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 31 12 13 11 6 0 62 26 164

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 15 17 25 17 6 18 2 40 29 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 29 21 15 1 17 1 55 20 86
2017 University certificate or diploma below the bachelor's level 7 21 27 7 21 11 7 34 33 15
2017 Bachelor's degree 20 22 11 22 7 14 4 51 35 128
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 28 15 16 11 17 1 48 34 101
2014 Secondary or high school graduation certificate or equivalent or less 15 17 17 16 6 20 9 46 31 69
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 16 24 18 11 16 13 1 47 32 121
2014 University certificate or diploma below the bachelor's level 14 29 18 22 4 11 3 49 30 28
2014 Bachelor's degree 17 24 17 12 15 10 5 49 31 185
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 23 18 19 10 14 3 42 36 143

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 48 39 5 2 6 0 0 87 8 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 31 9 3 0 0 0 87 3 86
2017 University certificate or diploma below the bachelor's level 45 21 20 0 14 0 0 66 14 15
2017 Bachelor's degree 56 33 5 2 3 0 0 89 5 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 37 3 6 3 0 0 88 9 101
2014 Secondary or high school graduation certificate or equivalent or less 51 36 4 6 1 0 3 89 7 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 43 8 2 3 0 0 86 5 121
2014 University certificate or diploma below the bachelor's level 57 28 15 0 0 0 0 85 0 28
2014 Bachelor's degree 55 29 6 5 4 0 0 85 9 185
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 35 8 6 1 0 0 85 8 142
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 46 32 14 4 2 2 0 80 5 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 30 14 3 5 0 3 77 8 86
2017 University certificate or diploma below the bachelor's level 47 14 20 0 14 0 5 64 14 15
2017 Bachelor's degree 50 27 11 7 2 1 1 79 10 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 31 12 13 6 0 1 70 18 101
2014 Secondary or high school graduation certificate or equivalent or less 43 29 9 8 4 1 5 77 13 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 32 10 3 7 0 1 80 10 120
2014 University certificate or diploma below the bachelor's level 60 33 0 4 4 0 0 92 8 28
2014 Bachelor's degree 40 38 10 5 6 0 1 79 11 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 39 7 9 5 2 1 78 14 143
2011 Secondary or high school graduation certificate or equivalent or less 46 37 12 1 3 0 0 83 5 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 32 14 9 7 1 0 69 16 117
2011 University certificate or diploma below the bachelor's level 36 44 11 8 2 0 0 79 10 39
2011 Bachelor's degree 30 41 11 10 6 1 0 73 16 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 35 16 15 5 0 0 64 20 194
2008 Secondary or high school graduation certificate or equivalent or less 48 32 7 8 5 0 0 80 13 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 34 11 6 8 0 1 74 15 97
2008 University certificate or diploma below the bachelor's level 29 38 12 12 6 3 0 70 18 34
2008 Bachelor's degree 33 32 13 14 5 1 1 67 20 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 30 15 12 14 1 1 59 26 165

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 40 38 16 2 2 2 0 80 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 28 8 6 1 3 1 84 7 86
2017 University certificate or diploma below the bachelor's level 55 12 13 7 0 13 0 77 8 15
2017 Bachelor's degree 51 31 9 7 2 0 0 83 9 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 23 14 6 4 3 1 75 10 101
2014 Secondary or high school graduation certificate or equivalent or less 46 32 7 4 1 7 3 86 6 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 28 10 4 4 2 0 82 8 121
2014 University certificate or diploma below the bachelor's level 53 36 8 0 0 4 0 92 0 28
2014 Bachelor's degree 48 32 10 4 5 1 0 81 9 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 29 12 3 6 4 0 78 10 143
2011 Secondary or high school graduation certificate or equivalent or less 51 31 11 2 3 1 0 83 6 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 33 16 8 8 1 1 67 16 117
2011 University certificate or diploma below the bachelor's level 44 38 13 5 0 0 0 82 5 39
2011 Bachelor's degree 39 32 14 7 4 3 1 74 11 247
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 33 19 9 5 2 0 66 15 194
2008 Secondary or high school graduation certificate or equivalent or less 44 34 11 2 6 3 0 81 8 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 26 14 4 10 0 1 71 15 97
2008 University certificate or diploma below the bachelor's level 26 44 12 9 3 6 0 75 13 34
2008 Bachelor's degree 41 30 10 10 4 5 0 75 14 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 25 17 9 12 3 1 60 22 165

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 48 30 7 11 2 2 0 80 13 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 48 33 6 9 4 1 0 81 13 86
2017 University certificate or diploma below the bachelor's level 48 25 13 0 7 7 0 79 7 15
2017 Bachelor's degree 51 33 10 5 0 0 1 85 5 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 29 12 10 5 0 0 72 15 100
2014 Secondary or high school graduation certificate or equivalent or less 46 24 19 3 4 1 3 73 7 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 29 7 6 4 0 0 82 10 121
2014 University certificate or diploma below the bachelor's level 52 33 11 3 0 0 0 85 3 28
2014 Bachelor's degree 47 33 9 5 6 0 0 80 11 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 31 7 9 6 1 0 77 16 143
2011 Secondary or high school graduation certificate or equivalent or less 46 36 7 6 4 1 0 83 10 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 33 16 8 8 0 0 68 16 116
2011 University certificate or diploma below the bachelor's level 38 41 15 3 2 0 0 79 5 39
2011 Bachelor's degree 35 35 12 13 4 0 1 71 17 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 38 14 11 5 0 0 70 16 194
2008 Secondary or high school graduation certificate or equivalent or less 50 24 13 8 5 1 0 74 13 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 36 11 8 6 1 1 74 15 97
2008 University certificate or diploma below the bachelor's level 32 35 18 12 0 3 0 70 12 34
2008 Bachelor's degree 41 36 11 7 4 1 0 78 11 186
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 36 27 12 12 12 1 0 64 24 165

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 79 18 3 0 0 0 0 97 0 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 76 20 2 1 0 0 0 96 1 86
2017 University certificate or diploma below the bachelor's level 81 19 0 0 0 0 0 100 0 15
2017 Bachelor's degree 85 13 1 0 0 0 0 99 0 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 84 13 1 0 2 0 0 97 2 101
2014 Secondary or high school graduation certificate or equivalent or less 82 14 0 0 1 0 3 99 1 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 80 15 2 2 2 0 0 95 3 121
2014 University certificate or diploma below the bachelor's level 85 7 0 0 4 0 3 96 4 28
2014 Bachelor's degree 83 11 1 2 1 0 1 95 4 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 76 17 5 2 0 0 1 93 2 143
2011 Secondary or high school graduation certificate or equivalent or less 84 14 1 0 1 0 0 98 1 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 77 16 2 2 3 0 0 93 5 117
2011 University certificate or diploma below the bachelor's level 84 16 0 0 0 0 0 100 0 39
2011 Bachelor's degree 83 12 2 2 1 0 1 96 2 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 81 13 2 1 1 0 1 95 2 192
2008 Secondary or high school graduation certificate or equivalent or less 87 9 2 1 0 0 1 97 1 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 80 11 1 3 1 1 2 95 4 96
2008 University certificate or diploma below the bachelor's level 76 12 6 3 0 0 3 91 3 34
2008 Bachelor's degree 89 7 1 2 1 0 1 97 3 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 70 17 5 5 1 0 2 89 6 164

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 47 19 20 5 2 2 5 71 8 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 28 9 4 4 3 1 83 7 86
2017 University certificate or diploma below the bachelor's level 47 32 0 7 7 0 7 85 15 15
2017 Bachelor's degree 63 23 5 3 3 1 2 88 6 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 25 5 6 5 2 4 84 11 101
2014 Secondary or high school graduation certificate or equivalent or less 51 18 10 4 4 3 10 80 9 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 52 27 6 2 2 4 7 88 5 121
2014 University certificate or diploma below the bachelor's level 67 18 0 7 8 0 0 85 15 28
2014 Bachelor's degree 56 21 6 4 4 3 5 84 9 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 24 9 5 5 4 5 79 11 143
2011 Secondary or high school graduation certificate or equivalent or less 44 23 15 4 6 3 5 73 11 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 27 12 10 8 2 4 69 18 117
2011 University certificate or diploma below the bachelor's level 46 26 8 2 8 5 5 80 11 39
2011 Bachelor's degree 31 25 11 13 7 3 10 64 23 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 28 16 8 7 2 10 65 17 194

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 63 21 11 4 0 2 0 86 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 28 6 0 4 0 1 91 4 86
2017 University certificate or diploma below the bachelor's level 75 25 0 0 0 0 0 100 0 15
2017 Bachelor's degree 62 23 10 2 2 0 1 86 4 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 29 6 6 4 0 1 85 10 101

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 54 25 11 5 0 5 0 83 6 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 62 26 7 1 2 1 1 90 4 86
2017 University certificate or diploma below the bachelor's level 69 11 20 0 0 0 0 80 0 15
2017 Bachelor's degree 63 26 6 3 1 1 0 90 5 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 24 7 5 5 0 1 84 10 101

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 21 5 7 2 2 0 85 9 52
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 25 12 1 4 1 1 83 5 86
2017 University certificate or diploma below the bachelor's level 62 18 0 7 7 7 0 86 14 15
2017 Bachelor's degree 58 23 10 8 1 1 0 81 9 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 27 12 9 4 0 1 76 12 101
2014 Secondary or high school graduation certificate or equivalent or less 57 19 7 8 3 3 4 81 12 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 28 10 2 4 0 1 84 6 121
2014 University certificate or diploma below the bachelor's level 63 26 7 4 0 0 0 89 4 28
2014 Bachelor's degree 57 28 6 5 5 0 0 85 9 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 34 10 3 5 2 0 81 9 143
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 37 3 4 0 0 0 93 4 27
2017 Bachelor's degree 27 29 10 13 3 8 10 68 20 38
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 24 16 7 7 7 10 63 18 42
2014 Secondary or high school graduation certificate or equivalent or less 36 38 26 0 0 0 0 74 0 11
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 17 5 18 10 0 13 62 32 22
2014 Bachelor's degree 33 32 14 5 7 2 7 71 14 54
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 37 17 15 0 2 6 65 16 52

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 43 27 13 7 4 6 0 75 11 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 45 18 3 0 6 0 77 4 86
2017 University certificate or diploma below the bachelor's level 13 53 0 13 21 0 0 66 34 15
2017 Bachelor's degree 27 35 15 13 4 6 0 66 19 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 36 14 12 10 5 0 62 23 101
2014 Secondary or high school graduation certificate or equivalent or less 31 29 17 7 4 11 1 68 12 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 30 18 7 4 6 0 69 12 121
2014 University certificate or diploma below the bachelor's level 24 37 14 18 0 7 0 66 19 28
2014 Bachelor's degree 30 32 19 9 6 4 0 65 16 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 42 13 5 8 6 1 71 15 143
2011 Secondary or high school graduation certificate or equivalent or less 19 31 15 22 6 6 1 53 30 86
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 23 26 15 15 4 2 40 33 117
2011 University certificate or diploma below the bachelor's level 20 25 18 18 5 13 0 52 26 39
2011 Bachelor's degree 18 27 16 15 12 12 0 51 31 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 29 22 10 14 10 1 48 27 193

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 25 44 9 14 5 2 0 71 20 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 33 23 12 3 1 0 62 15 86
2017 University certificate or diploma below the bachelor's level 13 34 0 25 21 7 0 51 49 15
2017 Bachelor's degree 19 33 16 18 9 4 1 55 28 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 33 15 14 15 2 1 55 29 101
2014 Secondary or high school graduation certificate or equivalent or less 27 29 17 14 5 7 1 61 21 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 34 18 14 6 1 0 62 19 121
2014 University certificate or diploma below the bachelor's level 18 43 14 11 15 0 0 60 25 28
2014 Bachelor's degree 27 31 19 12 8 2 0 60 21 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 38 15 11 9 3 0 64 21 143
2011 Secondary or high school graduation certificate or equivalent or less 21 25 17 21 13 3 0 47 35 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 27 27 15 15 3 2 40 32 117
2011 University certificate or diploma below the bachelor's level 13 41 13 16 10 8 0 58 28 39
2011 Bachelor's degree 15 30 19 18 13 4 0 48 32 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 29 22 13 14 4 0 49 28 192
2008 Secondary or high school graduation certificate or equivalent or less 20 29 24 12 12 4 0 51 24 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 26 14 16 18 2 1 50 35 97
2008 University certificate or diploma below the bachelor's level 12 29 15 21 18 6 0 44 41 34
2008 Bachelor's degree 14 29 19 17 14 5 1 47 33 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 21 23 17 24 1 0 36 42 164

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 22 19 31 13 9 5 0 44 24 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 22 32 15 4 5 0 46 20 86
2017 University certificate or diploma below the bachelor's level 7 27 14 18 28 7 0 36 49 15
2017 Bachelor's degree 12 28 18 25 10 7 0 43 37 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 26 21 18 18 2 0 42 37 101
2014 Secondary or high school graduation certificate or equivalent or less 13 35 24 11 8 7 1 52 21 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 31 25 14 9 4 0 50 24 121
2014 University certificate or diploma below the bachelor's level 14 43 18 7 14 4 0 59 22 28
2014 Bachelor's degree 21 29 20 17 8 5 0 52 27 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 34 20 19 10 4 0 49 30 143
2011 Secondary or high school graduation certificate or equivalent or less 12 34 21 19 9 6 1 48 29 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 22 32 15 15 5 1 33 32 117
2011 University certificate or diploma below the bachelor's level 13 33 20 21 10 3 0 47 32 39
2011 Bachelor's degree 11 28 21 22 10 9 0 43 34 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 27 26 21 13 5 0 37 36 193
2008 Secondary or high school graduation certificate or equivalent or less 12 26 24 18 15 5 1 41 34 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 26 16 21 20 2 0 42 41 97
2008 University certificate or diploma below the bachelor's level 3 41 15 26 12 3 0 45 39 34
2008 Bachelor's degree 7 24 22 24 14 7 1 34 41 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 23 24 24 21 2 0 30 46 164

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 27 18 12 4 13 0 61 18 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 29 23 7 7 7 0 60 15 86
2017 University certificate or diploma below the bachelor's level 13 13 28 18 21 7 0 29 42 15
2017 Bachelor's degree 20 27 16 22 8 6 0 50 32 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 31 10 18 12 10 0 55 34 101
2014 Secondary or high school graduation certificate or equivalent or less 18 37 20 10 3 11 1 63 14 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 32 20 8 9 4 0 61 17 121
2014 University certificate or diploma below the bachelor's level 35 29 7 15 7 8 0 69 23 28
2014 Bachelor's degree 29 31 16 10 8 6 0 64 19 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 24 19 15 10 7 0 53 27 142
2011 Secondary or high school graduation certificate or equivalent or less 16 38 12 17 11 6 0 57 30 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 29 19 17 17 6 0 43 36 117
2011 University certificate or diploma below the bachelor's level 13 31 19 16 16 5 0 47 33 38
2011 Bachelor's degree 16 33 14 17 10 11 0 54 30 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 32 16 13 11 11 0 54 28 193
2008 Secondary or high school graduation certificate or equivalent or less 16 26 16 20 12 10 1 47 35 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 22 15 14 22 6 0 45 38 97
2008 University certificate or diploma below the bachelor's level 12 32 18 15 15 9 0 48 32 34
2008 Bachelor's degree 14 30 15 19 12 10 1 49 35 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 27 18 20 16 5 0 43 38 164

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 26 31 20 13 5 5 0 59 19 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 38 24 10 6 2 0 60 16 86
2017 University certificate or diploma below the bachelor's level 7 27 27 12 21 7 0 36 35 15
2017 Bachelor's degree 16 33 16 19 9 7 0 53 30 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 37 18 15 16 3 0 49 32 101
2014 Secondary or high school graduation certificate or equivalent or less 19 32 14 20 6 5 3 56 29 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 39 16 14 9 1 0 61 22 121
2014 University certificate or diploma below the bachelor's level 24 40 8 10 15 4 0 66 26 28
2014 Bachelor's degree 23 27 15 22 10 2 0 52 33 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 32 21 17 13 2 0 47 31 143
2011 Secondary or high school graduation certificate or equivalent or less 20 28 21 20 9 2 0 49 29 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 34 21 15 16 2 0 47 32 117
2011 University certificate or diploma below the bachelor's level 23 33 21 13 8 2 0 58 21 39
2011 Bachelor's degree 16 32 18 21 9 4 0 49 31 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 35 20 18 13 1 1 47 32 193
2008 Secondary or high school graduation certificate or equivalent or less 16 31 17 23 10 4 0 48 34 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 24 18 18 19 2 0 44 38 95
2008 University certificate or diploma below the bachelor's level 12 38 18 24 9 0 0 50 32 34
2008 Bachelor's degree 17 37 11 21 12 2 0 55 34 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 32 18 19 19 1 0 44 38 165
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 31 42 20 5 0 2 0 75 5 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 50 17 7 0 1 0 75 7 86
2017 University certificate or diploma below the bachelor's level 33 35 7 19 7 0 0 67 26 15
2017 Bachelor's degree 28 40 15 12 5 1 0 68 17 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 40 18 10 18 1 0 54 28 101
2014 Secondary or high school graduation certificate or equivalent or less 35 50 10 1 1 1 1 87 3 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 39 17 5 3 1 0 75 8 120
2014 University certificate or diploma below the bachelor's level 39 46 15 0 0 0 0 85 0 28
2014 Bachelor's degree 30 41 12 11 4 2 0 72 15 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 49 13 10 3 0 0 73 14 143
2011 Secondary or high school graduation certificate or equivalent or less 36 36 12 11 2 2 0 74 13 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 37 17 15 2 1 1 66 17 117
2011 University certificate or diploma below the bachelor's level 32 42 10 8 5 0 3 76 14 38
2011 Bachelor's degree 32 40 8 12 7 2 0 73 19 246
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 42 18 9 6 1 0 67 15 193

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 42 13 0 0 5 2 86 0 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 47 17 4 0 5 0 78 4 85
2017 University certificate or diploma below the bachelor's level 32 33 28 0 0 7 0 70 0 15
2017 Bachelor's degree 33 42 18 2 1 4 1 79 2 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 55 5 4 2 5 0 89 6 101
2014 Secondary or high school graduation certificate or equivalent or less 35 39 11 0 0 10 6 87 0 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 45 17 2 2 5 1 78 4 121
2014 University certificate or diploma below the bachelor's level 35 47 11 4 0 4 0 85 4 28
2014 Bachelor's degree 29 40 17 3 2 7 3 76 5 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 43 15 2 1 3 1 81 4 143
2011 Secondary or high school graduation certificate or equivalent or less 26 43 14 8 1 5 4 76 10 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 43 23 4 2 6 0 70 6 116
2011 University certificate or diploma below the bachelor's level 26 46 13 2 2 8 2 80 6 39
2011 Bachelor's degree 29 40 15 6 3 5 3 74 9 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 44 16 7 4 5 1 72 11 194

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 36 45 6 7 4 2 0 83 11 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 34 15 7 2 1 0 76 9 85
2017 University certificate or diploma below the bachelor's level 25 48 7 7 7 0 6 78 15 15
2017 Bachelor's degree 38 34 8 9 5 5 1 77 15 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 38 5 5 5 1 1 85 10 101
2014 Secondary or high school graduation certificate or equivalent or less 48 29 11 9 0 1 1 80 9 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 34 8 7 2 3 1 82 10 121
2014 University certificate or diploma below the bachelor's level 63 19 10 4 4 0 0 82 8 28
2014 Bachelor's degree 50 35 6 5 2 1 1 87 6 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 35 8 7 2 3 3 81 10 142
2011 Secondary or high school graduation certificate or equivalent or less 35 28 21 8 2 4 2 67 11 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 37 10 15 10 6 0 62 27 117
2011 University certificate or diploma below the bachelor's level 21 38 26 10 5 0 0 59 15 39
2011 Bachelor's degree 29 28 11 15 11 6 1 61 27 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 36 8 16 11 4 0 63 29 194
2008 Secondary or high school graduation certificate or equivalent or less 36 32 11 8 7 7 0 72 16 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 32 29 16 5 9 7 1 66 16 97
2008 University certificate or diploma below the bachelor's level 32 44 3 12 3 3 3 81 16 34
2008 Bachelor's degree 37 26 9 14 6 7 1 69 22 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 30 9 10 12 4 1 68 22 165

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 38 16 8 2 9 0 72 11 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 34 20 12 1 4 0 66 14 86
2017 University certificate or diploma below the bachelor's level 27 34 14 14 7 0 5 64 22 15
2017 Bachelor's degree 24 29 19 11 6 8 2 60 19 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 43 15 12 4 3 1 69 16 101
2014 Secondary or high school graduation certificate or equivalent or less 32 39 12 4 2 6 4 79 7 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 34 33 14 9 3 6 1 72 13 121
2014 University certificate or diploma below the bachelor's level 53 25 18 0 4 0 0 79 4 28
2014 Bachelor's degree 35 39 9 6 3 7 1 80 10 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 35 33 13 11 2 6 0 72 13 143
2011 Secondary or high school graduation certificate or equivalent or less 23 27 25 11 8 3 2 53 20 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 24 23 16 12 6 2 45 30 117
2011 University certificate or diploma below the bachelor's level 16 33 26 18 3 5 0 51 22 39
2011 Bachelor's degree 16 23 23 13 12 12 2 45 29 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 32 17 19 8 6 1 52 29 193

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 16 29 15 8 14 18 0 55 27 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 31 21 8 9 11 0 57 20 86
2017 University certificate or diploma below the bachelor's level 7 20 28 0 28 0 18 32 34 15
2017 Bachelor's degree 16 19 16 18 11 15 6 44 37 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 24 19 7 13 14 5 52 25 101
2014 Secondary or high school graduation certificate or equivalent or less 19 12 30 10 8 15 7 39 23 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 20 19 14 13 11 2 47 31 121
2014 University certificate or diploma below the bachelor's level 24 29 21 10 15 0 0 53 25 28
2014 Bachelor's degree 22 20 17 16 11 11 3 49 31 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 25 19 12 15 10 5 45 32 143
2011 Secondary or high school graduation certificate or equivalent or less 15 15 17 18 19 12 5 35 45 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 15 25 17 21 10 4 26 45 117
2011 University certificate or diploma below the bachelor's level 5 20 23 10 13 23 5 35 32 39
2011 Bachelor's degree 11 17 12 21 16 20 5 36 48 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 14 20 19 16 14 8 30 44 192

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 31 7 4 0 0 0 89 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 41 5 4 1 0 0 90 5 86
2017 University certificate or diploma below the bachelor's level 51 35 7 0 7 0 0 86 7 15
2017 Bachelor's degree 64 25 4 4 1 1 2 91 5 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 29 5 3 2 0 1 90 5 101
2014 Secondary or high school graduation certificate or equivalent or less 55 29 7 1 0 1 6 91 2 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 26 11 2 2 2 2 84 5 121
2014 University certificate or diploma below the bachelor's level 60 29 7 0 0 4 0 92 0 28
2014 Bachelor's degree 52 29 9 6 2 1 1 82 9 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 29 4 9 3 2 1 83 13 143

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 62 31 4 2 0 2 0 95 2 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 21 9 5 0 2 0 86 5 86
2017 University certificate or diploma below the bachelor's level 72 14 7 7 0 0 0 86 7 15
2017 Bachelor's degree 73 18 2 2 0 3 2 96 2 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 67 21 6 2 2 1 1 90 4 101
2014 Secondary or high school graduation certificate or equivalent or less 65 26 4 0 0 3 3 96 0 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 66 28 4 2 0 0 0 95 2 121
2014 University certificate or diploma below the bachelor's level 64 21 7 0 0 4 4 92 0 28
2014 Bachelor's degree 64 25 3 4 2 2 0 91 5 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 23 6 3 4 1 2 87 6 140
2011 Secondary or high school graduation certificate or equivalent or less 67 25 6 1 0 0 2 93 1 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 67 23 3 1 2 1 3 94 3 117
2011 University certificate or diploma below the bachelor's level 72 23 0 0 0 2 3 100 0 39
2011 Bachelor's degree 63 28 5 2 1 0 1 91 3 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 28 7 3 1 1 2 88 5 194
2008 Secondary or high school graduation certificate or equivalent or less 61 27 6 3 0 1 2 91 3 101
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 34 3 3 4 0 3 89 7 97
2008 University certificate or diploma below the bachelor's level 53 32 12 0 0 0 3 88 0 34
2008 Bachelor's degree 68 21 4 3 2 1 2 92 4 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 28 10 4 5 0 3 79 10 165

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 33 41 9 10 4 4 0 77 14 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 41 13 8 0 3 0 79 8 86
2017 University certificate or diploma below the bachelor's level 35 21 14 15 15 0 0 56 29 14
2017 Bachelor's degree 36 26 14 12 8 5 1 65 21 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 37 21 10 9 3 0 60 19 101
2014 Secondary or high school graduation certificate or equivalent or less 25 42 19 1 4 7 1 73 6 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 35 17 10 6 4 0 66 16 121
2014 University certificate or diploma below the bachelor's level 36 36 17 4 7 0 0 72 11 28
2014 Bachelor's degree 23 40 17 10 7 3 0 65 17 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 33 20 14 10 4 1 54 25 143
2011 Secondary or high school graduation certificate or equivalent or less 28 26 19 16 8 1 1 56 25 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 32 22 16 11 1 1 50 28 116
2011 University certificate or diploma below the bachelor's level 46 20 10 13 5 5 0 70 19 39
2011 Bachelor's degree 21 31 18 18 11 1 0 52 30 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 30 21 17 9 2 1 51 27 194
2008 Secondary or high school graduation certificate or equivalent or less 24 38 21 7 8 1 2 64 15 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 41 13 12 7 2 0 66 20 97
2008 University certificate or diploma below the bachelor's level 21 41 15 15 9 0 0 62 24 34
2008 Bachelor's degree 23 37 17 13 5 3 1 63 20 186
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 30 18 17 13 2 1 51 31 165

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 14 19 29 5 20 5 8 38 29 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 14 33 14 18 14 3 3 51 34 85
2017 University certificate or diploma below the bachelor's level 7 20 14 20 27 0 12 31 54 15
2017 Bachelor's degree 24 21 11 21 14 2 8 49 39 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 23 10 19 21 6 5 43 45 101
2014 Secondary or high school graduation certificate or equivalent or less 8 27 13 14 21 11 5 42 42 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 24 18 22 22 2 2 36 45 121
2014 University certificate or diploma below the bachelor's level 21 15 11 17 25 3 8 40 48 28
2014 Bachelor's degree 15 21 14 21 18 4 7 40 44 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 14 15 23 29 3 5 27 56 143
2011 Secondary or high school graduation certificate or equivalent or less 9 19 17 19 31 1 4 29 52 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 11 14 23 26 25 1 1 25 51 117
2011 University certificate or diploma below the bachelor's level 23 26 10 16 13 8 3 56 33 38
2011 Bachelor's degree 12 19 12 26 23 4 4 33 54 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 15 15 26 28 2 2 29 56 194
2008 Secondary or high school graduation certificate or equivalent or less 15 25 16 17 20 6 3 43 40 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 24 21 15 21 0 1 42 37 94
2008 University certificate or diploma below the bachelor's level 21 29 18 18 9 3 3 53 28 34
2008 Bachelor's degree 20 34 12 16 13 2 3 57 30 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 24 10 23 25 2 3 39 50 164

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 33 31 23 4 6 4 0 67 9 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 36 23 5 4 4 0 67 9 86
2017 University certificate or diploma below the bachelor's level 7 39 26 7 14 7 0 49 22 15
2017 Bachelor's degree 29 34 20 10 4 1 2 65 14 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 37 17 10 9 4 0 63 20 100

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 48 38 7 4 0 2 0 88 5 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 43 8 2 0 4 0 89 2 86
2017 University certificate or diploma below the bachelor's level 29 29 14 8 7 13 0 67 17 14
2017 Bachelor's degree 48 30 14 1 1 4 1 83 2 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 43 8 4 1 3 0 87 5 101
2014 Secondary or high school graduation certificate or equivalent or less 48 31 11 0 1 7 1 86 2 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 30 10 1 2 6 0 86 3 121
2014 University certificate or diploma below the bachelor's level 57 25 8 0 0 11 0 92 0 28
2014 Bachelor's degree 40 37 10 2 2 8 0 85 4 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 38 19 3 2 7 0 73 6 142

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 36 7 5 0 2 0 88 5 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 46 5 0 1 1 0 94 1 86
2017 University certificate or diploma below the bachelor's level 33 26 6 14 14 7 0 64 30 15
2017 Bachelor's degree 48 32 10 6 1 1 1 82 8 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 39 9 9 4 1 0 79 13 101
2014 Secondary or high school graduation certificate or equivalent or less 48 41 5 1 1 3 1 92 3 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 55 29 7 3 2 3 0 87 6 121
2014 University certificate or diploma below the bachelor's level 60 30 7 4 0 0 0 89 4 28
2014 Bachelor's degree 40 42 6 3 3 5 0 86 7 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 44 16 5 3 1 0 76 8 143
2011 Secondary or high school graduation certificate or equivalent or less 30 34 23 2 6 3 1 68 8 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 40 17 5 9 4 0 67 15 117
2011 University certificate or diploma below the bachelor's level 36 33 23 3 0 5 0 73 3 39
2011 Bachelor's degree 31 38 14 7 4 7 1 74 11 247
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 38 17 10 2 5 0 69 13 193

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 55 34 7 2 2 0 0 89 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 37 8 1 1 0 0 90 2 86
2017 University certificate or diploma below the bachelor's level 34 39 7 14 7 0 0 72 21 15
2017 Bachelor's degree 49 34 10 5 2 0 1 84 6 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 43 37 5 10 5 0 0 80 15 101
2014 Secondary or high school graduation certificate or equivalent or less 53 37 8 1 0 1 0 91 1 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 57 32 7 2 2 0 0 89 4 121
2014 University certificate or diploma below the bachelor's level 53 28 15 0 4 0 0 81 4 28
2014 Bachelor's degree 52 34 7 3 4 0 1 86 6 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 40 40 12 5 2 0 0 81 7 143
2011 Secondary or high school graduation certificate or equivalent or less 38 40 11 7 3 0 0 79 10 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 43 21 4 6 0 0 69 10 116
2011 University certificate or diploma below the bachelor's level 41 39 8 5 5 3 0 82 10 39
2011 Bachelor's degree 35 37 15 8 6 0 0 72 13 247
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 38 14 11 5 2 0 70 16 193
2008 Secondary or high school graduation certificate or equivalent or less 41 33 16 6 4 0 0 74 10 100
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 33 15 13 6 0 0 67 19 96
2008 University certificate or diploma below the bachelor's level 18 59 12 6 6 0 0 76 12 34
2008 Bachelor's degree 36 43 9 9 3 0 0 79 12 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 35 15 14 14 1 0 57 28 162

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 30 30 24 7 6 4 0 62 13 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 33 24 8 4 1 0 63 12 86
2017 University certificate or diploma below the bachelor's level 20 19 27 6 28 0 0 39 34 15
2017 Bachelor's degree 29 33 15 13 7 2 1 64 21 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 37 18 13 14 0 0 55 27 100
2014 Secondary or high school graduation certificate or equivalent or less 25 34 18 10 4 7 3 65 15 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 36 20 8 6 1 0 65 15 121
2014 University certificate or diploma below the bachelor's level 24 36 14 15 11 0 0 60 26 28
2014 Bachelor's degree 22 35 18 14 8 2 0 59 23 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 31 23 12 13 1 1 52 25 143
2011 Secondary or high school graduation certificate or equivalent or less 15 29 21 20 14 1 0 44 35 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 23 26 15 20 2 0 38 35 116
2011 University certificate or diploma below the bachelor's level 13 39 25 5 18 0 0 52 23 39
2011 Bachelor's degree 17 23 22 20 16 1 0 41 36 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 22 29 21 14 2 0 35 36 193

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 30 40 20 9 2 0 0 69 11 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 31 39 21 8 1 0 0 70 9 86
2017 University certificate or diploma below the bachelor's level 6 46 13 20 14 0 0 53 34 15
2017 Bachelor's degree 28 36 17 11 5 1 2 66 17 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 36 17 16 10 0 0 57 26 101
2014 Secondary or high school graduation certificate or equivalent or less 25 43 16 9 1 1 4 72 11 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 41 15 9 7 0 0 69 16 121
2014 University certificate or diploma below the bachelor's level 24 36 18 15 7 0 0 60 22 28
2014 Bachelor's degree 29 35 18 10 7 1 0 64 18 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 35 15 17 8 0 0 60 25 143
2011 Secondary or high school graduation certificate or equivalent or less 22 24 26 21 7 0 0 46 28 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 29 23 14 15 1 0 47 29 116
2011 University certificate or diploma below the bachelor's level 15 44 20 10 10 0 0 59 21 39
2011 Bachelor's degree 18 28 20 23 10 1 0 47 33 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 33 25 15 13 0 0 47 28 194
2008 Secondary or high school graduation certificate or equivalent or less 26 28 24 13 8 1 0 55 21 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 25 28 19 16 11 0 1 53 28 97
2008 University certificate or diploma below the bachelor's level 21 26 18 29 6 0 0 47 35 34
2008 Bachelor's degree 23 34 19 15 7 1 0 58 23 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 29 19 18 18 0 0 45 36 164

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 25 31 16 10 7 9 2 63 20 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 35 15 11 4 3 2 68 17 86
2017 University certificate or diploma below the bachelor's level 20 19 14 33 7 0 7 42 43 15
2017 Bachelor's degree 29 25 12 19 9 4 2 57 30 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 27 14 21 14 3 0 50 36 101
2014 Secondary or high school graduation certificate or equivalent or less 30 24 17 12 7 8 3 60 21 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 20 24 11 9 7 0 53 22 121
2014 University certificate or diploma below the bachelor's level 17 29 37 0 11 7 0 49 11 28
2014 Bachelor's degree 23 33 15 12 12 4 1 59 25 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 23 19 13 17 5 1 48 32 143
2011 Secondary or high school graduation certificate or equivalent or less 19 23 20 19 11 7 1 46 32 87
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 23 21 19 16 4 0 42 36 115
2011 University certificate or diploma below the bachelor's level 26 31 23 8 13 0 0 57 21 39
2011 Bachelor's degree 16 20 17 20 20 7 0 38 43 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 24 20 15 20 5 1 42 37 194
2008 Secondary or high school graduation certificate or equivalent or less 25 26 17 16 9 6 1 56 26 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 24 19 9 23 5 0 47 34 97
2008 University certificate or diploma below the bachelor's level 24 21 12 29 12 3 0 45 42 34
2008 Bachelor's degree 25 22 19 16 12 5 1 50 30 186
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 24 22 14 21 5 0 41 36 165
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 30 31 39 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 36 35 86
2017 University certificate or diploma below the bachelor's level 41 25 34 15
2017 Bachelor's degree 42 28 30 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 24 24 101
2014 Secondary or high school graduation certificate or equivalent or less 30 29 41 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 29 41 121
2014 University certificate or diploma below the bachelor's level 39 17 43 28
2014 Bachelor's degree 42 22 37 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 41 27 32 143
2011 Secondary or high school graduation certificate or equivalent or less 43 25 33 86
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 23 30 116
2011 University certificate or diploma below the bachelor's level 36 26 38 39
2011 Bachelor's degree 44 22 34 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 42 25 33 194

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 23 6 30 0 24 18 16
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 15 44 8 6 12 25
2017 Bachelor's degree 8 15 48 4 19 7 55
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 11 59 7 11 4 51
2014 Secondary or high school graduation certificate or equivalent or less 9 19 40 10 9999 23 22
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 12 41 0 9999 39 35
2014 University certificate or diploma below the bachelor's level 9 0 72 10 9999 10 11
2014 Bachelor's degree 14 27 47 3 9999 9 78
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 10 16 62 7 9999 5 57
2011 Secondary or high school graduation certificate or equivalent or less 28 11 51 3 9999 8 37
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 2 20 70 2 9999 6 55
2011 University certificate or diploma below the bachelor's level 22 22 50 0 9999 7 14
2011 Bachelor's degree 8 16 69 1 9999 6 114
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 12 69 3 9999 5 88
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 83 86
2017 Bachelor's degree 17 83 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 82 101
2014 Secondary or high school graduation certificate or equivalent or less 19 81 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 82 121
2014 University certificate or diploma below the bachelor's level 26 74 28
2014 Bachelor's degree 18 82 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 76 143

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 59 15
2017 Bachelor's degree 69 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 18
2014 Secondary or high school graduation certificate or equivalent or less 51 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 22
2014 Bachelor's degree 44 32
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 33

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 15
2017 Bachelor's degree 59 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 89 18
2014 Secondary or high school graduation certificate or equivalent or less 70 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 22
2014 Bachelor's degree 72 32
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 33

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 Bachelor's degree 0 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 18
2014 Secondary or high school graduation certificate or equivalent or less 0 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22
2014 Bachelor's degree 0 32
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 33

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 Bachelor's degree 0 22
2014 Secondary or high school graduation certificate or equivalent or less 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 Bachelor's degree 0 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 18
2014 Secondary or high school graduation certificate or equivalent or less 0 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 33

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22
2014 Bachelor's degree 0 32
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 33

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 15
2017 Bachelor's degree 32 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 37 18
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 22
2014 Bachelor's degree 24 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 33

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 37 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 18
2014 Secondary or high school graduation certificate or equivalent or less 68 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 51 22
2014 Bachelor's degree 44 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 46 33

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 54 15
2017 Bachelor's degree 59 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 18
2014 Secondary or high school graduation certificate or equivalent or less 36 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 22
2014 Bachelor's degree 55 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 52 33

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 15
2017 Bachelor's degree 41 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 49 18
2014 Secondary or high school graduation certificate or equivalent or less 60 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 22
2014 Bachelor's degree 53 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 33

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 46 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 18
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 22
2014 Bachelor's degree 22 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 33

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 15
2017 Bachelor's degree 46 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 18
2014 Secondary or high school graduation certificate or equivalent or less 47 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 72 22
2014 Bachelor's degree 61 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 57 33

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 15
2017 Bachelor's degree 36 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 39 18
2014 Secondary or high school graduation certificate or equivalent or less 37 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 22
2014 Bachelor's degree 31 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 33

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 Bachelor's degree 0 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 18
2014 Secondary or high school graduation certificate or equivalent or less 0 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22
2014 Bachelor's degree 0 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 33

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 Bachelor's degree 0 22
2014 Secondary or high school graduation certificate or equivalent or less 0 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 22 22
2014 Bachelor's degree 15 33

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 15
2017 Bachelor's degree 41 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 72 18
2014 Secondary or high school graduation certificate or equivalent or less 61 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 22
2014 Bachelor's degree 49 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 58 33

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 15
2014 Bachelor's degree 25 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 33

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 73 15
2017 Bachelor's degree 54 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 56 18
2014 Secondary or high school graduation certificate or equivalent or less 61 13
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 22
2014 Bachelor's degree 54 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 64 33

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 15
2017 Bachelor's degree 32 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 18
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 22
2014 Bachelor's degree 21 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 33

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 18
2014 Bachelor's degree 24 33
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 26 33

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 18
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 22 22
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 22
2014 Bachelor's degree 27 33

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 18

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 0 20
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 18
2014 Secondary or high school graduation certificate or equivalent or less 0 12

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 25 20
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 32 18
2014 Secondary or high school graduation certificate or equivalent or less 0 12
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 30

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 28 18
2014 Bachelor's degree 23 31

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 25 20
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Bachelor's degree 25 20
2014 Bachelor's degree 27 31

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 15
2017 Bachelor's degree 55 20
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 45 18
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 22
2014 Bachelor's degree 27 31
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 30

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 15
2017 Bachelor's degree 55 20
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 51 18
2014 Secondary or high school graduation certificate or equivalent or less 41 12
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 22
2014 Bachelor's degree 56 31
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 38 30

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 Bachelor's degree 0 20
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 18
2014 Secondary or high school graduation certificate or equivalent or less 0 12
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 22
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 30

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 15
2017 Bachelor's degree 64 20
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 50 18
2014 Secondary or high school graduation certificate or equivalent or less 40 12
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 37 22
2014 Bachelor's degree 45 31
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 47 30

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 0 15
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 0 18

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 78 22 14
2017 Bachelor's degree 91 9 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 90 10 18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 25 9 21 5 0 32 8 56 9 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 23 22 7 3 23 2 57 14 86
2017 University certificate or diploma below the bachelor's level 0 7 34 7 14 18 21 11 34 15
2017 Bachelor's degree 15 19 13 5 10 32 6 55 24 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 14 14 16 8 5 37 7 49 22 101
2014 Secondary or high school graduation certificate or equivalent or less 13 20 29 4 3 27 5 48 10 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 13 17 21 5 6 31 8 49 18 121
2014 University certificate or diploma below the bachelor's level 28 19 24 0 4 22 4 62 5 28
2014 Bachelor's degree 14 16 21 5 8 28 7 47 21 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 19 16 9 8 32 5 48 27 143

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 37 29 20 2 0 12 0 75 2 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 38 19 0 2 5 0 78 2 86
2017 University certificate or diploma below the bachelor's level 13 41 13 7 7 18 0 66 17 15
2017 Bachelor's degree 27 34 13 8 5 12 2 70 15 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 29 30 8 7 5 18 2 75 15 101
2014 Secondary or high school graduation certificate or equivalent or less 24 35 19 1 4 12 4 71 6 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 31 22 2 4 11 2 68 7 121
2014 University certificate or diploma below the bachelor's level 50 29 7 7 4 4 0 82 11 28
2014 Bachelor's degree 27 31 19 5 4 13 1 68 10 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 39 21 4 4 12 1 67 10 143
2011 Secondary or high school graduation certificate or equivalent or less 24 27 27 7 4 11 0 57 13 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 17 32 26 8 4 13 0 57 14 116
2011 University certificate or diploma below the bachelor's level 20 36 18 10 2 13 0 65 15 39
2011 Bachelor's degree 20 31 16 11 5 17 0 62 19 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 32 20 8 7 14 0 60 17 192
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 24 48 13 4 4 9 0 78 8 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 40 17 8 1 1 3 73 9 86
2017 University certificate or diploma below the bachelor's level 35 47 14 0 0 0 5 86 0 15
2017 Bachelor's degree 25 25 13 5 4 2 26 70 12 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 35 9 6 1 1 34 76 10 101
2014 Secondary or high school graduation certificate or equivalent or less 24 41 10 5 4 8 8 78 10 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 27 40 15 4 5 3 6 74 10 121
2014 University certificate or diploma below the bachelor's level 25 51 10 0 0 0 14 88 0 28
2014 Bachelor's degree 16 38 11 8 2 1 25 72 13 185
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 40 11 3 1 1 31 77 7 143
2011 Secondary or high school graduation certificate or equivalent or less 30 41 14 11 1 0 3 74 12 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 46 10 13 4 2 4 72 18 116
2011 University certificate or diploma below the bachelor's level 23 59 7 8 3 0 0 82 11 39
2011 Bachelor's degree 16 41 13 10 4 2 13 68 16 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 38 9 11 3 2 21 70 18 194
2008 Secondary or high school graduation certificate or equivalent or less 27 44 12 7 1 2 7 78 9 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 44 12 11 3 6 2 71 16 97
2008 University certificate or diploma below the bachelor's level 24 47 15 3 0 3 9 80 3 34
2008 Bachelor's degree 17 33 9 12 5 2 23 66 23 186
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 15 39 6 10 6 1 23 71 21 165

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 13 20 24 4 5 29 5 50 13 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 30 31 3 1 17 5 54 6 86
2017 University certificate or diploma below the bachelor's level 0 27 27 0 7 32 7 45 11 15
2017 Bachelor's degree 10 9 23 5 1 26 27 41 11 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 12 19 3 4 23 33 40 15 101
2014 Secondary or high school graduation certificate or equivalent or less 5 16 21 7 3 33 15 41 20 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 18 20 5 6 22 19 47 19 121
2014 University certificate or diploma below the bachelor's level 13 23 22 0 12 11 18 52 17 27
2014 Bachelor's degree 9 13 15 4 4 28 27 49 18 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 9 13 4 2 41 24 44 18 143
2011 Secondary or high school graduation certificate or equivalent or less 3 20 28 14 8 22 6 33 29 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 7 19 25 8 6 27 8 40 21 115
2011 University certificate or diploma below the bachelor's level 8 28 19 11 11 16 8 48 28 38
2011 Bachelor's degree 4 12 17 11 5 34 18 34 32 249
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 6 14 22 8 4 29 17 38 21 194

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 44 21 18 2 4 12 0 74 6 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 46 27 13 1 1 10 1 82 3 86
2017 University certificate or diploma below the bachelor's level 40 20 14 14 0 7 5 69 16 15
2017 Bachelor's degree 35 23 10 2 0 9 22 84 2 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 24 7 3 3 6 34 79 9 101
2014 Secondary or high school graduation certificate or equivalent or less 37 33 10 1 0 9 9 86 2 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 38 33 12 2 1 7 6 82 4 121
2014 University certificate or diploma below the bachelor's level 39 36 7 0 0 7 11 92 0 28
2014 Bachelor's degree 24 28 9 4 2 9 24 77 9 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 23 6 4 0 10 33 82 6 142
2011 Secondary or high school graduation certificate or equivalent or less 39 39 6 6 1 7 4 86 8 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 35 35 14 4 3 9 2 77 8 116
2011 University certificate or diploma below the bachelor's level 28 51 3 5 3 8 3 88 9 39
2011 Bachelor's degree 26 30 14 3 3 11 13 74 8 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 21 25 13 5 4 11 21 68 13 194
2008 Secondary or high school graduation certificate or equivalent or less 36 34 12 3 1 8 6 82 5 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 34 14 3 3 13 3 75 7 97
2008 University certificate or diploma below the bachelor's level 21 38 9 6 3 15 9 77 12 34
2008 Bachelor's degree 25 24 11 5 1 14 21 75 9 187
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 30 8 8 4 10 22 69 19 165

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 45 24 16 2 0 14 0 79 2 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 44 28 14 2 1 9 1 80 4 86
2017 University certificate or diploma below the bachelor's level 19 34 14 14 0 14 5 66 17 15
2017 Bachelor's degree 27 19 17 1 1 14 22 72 2 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 22 8 3 3 10 35 75 11 98
2014 Secondary or high school graduation certificate or equivalent or less 29 31 12 0 1 18 8 81 2 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 33 33 15 2 1 9 6 78 5 121
2014 University certificate or diploma below the bachelor's level 37 23 14 4 0 7 15 77 5 27
2014 Bachelor's degree 18 29 10 2 2 15 25 78 6 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 17 11 1 1 19 31 73 5 143
2011 Secondary or high school graduation certificate or equivalent or less 27 34 15 9 2 9 4 70 13 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 32 22 3 2 16 2 67 6 116
2011 University certificate or diploma below the bachelor's level 23 46 5 13 0 13 0 79 15 39
2011 Bachelor's degree 21 29 13 7 2 14 13 69 13 248
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 19 21 16 6 3 14 21 61 14 194
2008 Secondary or high school graduation certificate or equivalent or less 34 34 12 7 1 6 6 78 9 102
2008 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 29 23 19 11 6 7 5 59 20 97
2008 University certificate or diploma below the bachelor's level 29 29 15 12 0 12 3 69 14 34
2008 Bachelor's degree 27 27 10 6 3 9 18 74 12 186
2008 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 23 17 10 5 8 22 55 21 164
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Bachelor's degree 7 93 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 93 100
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 9 91 121
2014 Bachelor's degree 6 94 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 91 142

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 20 16 21 0 0 39 4 63 0 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 16 24 2 2 30 1 58 7 86
2017 University certificate or diploma below the bachelor's level 0 7 41 7 0 33 12 13 13 15
2017 Bachelor's degree 16 15 17 1 4 40 7 58 10 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 16 11 21 4 2 40 6 51 11 101
2014 Secondary or high school graduation certificate or equivalent or less 15 14 25 0 3 30 12 51 5 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 18 19 18 2 2 32 9 61 8 121
2014 University certificate or diploma below the bachelor's level 31 22 14 0 4 22 7 75 5 28
2014 Bachelor's degree 13 14 18 4 5 36 11 51 16 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 13 10 17 3 3 47 8 49 14 143

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 36 30 18 0 0 16 0 79 0 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 32 10 1 2 12 0 84 4 86
2017 University certificate or diploma below the bachelor's level 6 20 20 14 0 34 5 44 23 15
2017 Bachelor's degree 32 33 13 1 2 18 2 80 4 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 34 30 14 4 2 14 2 77 7 101
2014 Secondary or high school graduation certificate or equivalent or less 32 34 10 3 0 16 6 84 4 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 30 26 20 0 3 19 2 71 4 121
2014 University certificate or diploma below the bachelor's level 53 21 14 4 4 4 0 77 8 28
2014 Bachelor's degree 29 29 17 2 3 19 1 73 6 186
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 27 21 1 3 23 1 66 7 143
2011 Secondary or high school graduation certificate or equivalent or less 28 33 17 5 3 12 2 71 9 88
2011 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 24 32 20 5 4 15 0 65 11 117
2011 University certificate or diploma below the bachelor's level 28 31 18 8 0 16 0 70 9 39
2011 Bachelor's degree 27 32 13 4 2 22 0 76 7 250
2011 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 27 23 5 2 16 0 65 8 194
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 30 28 10 10 19 0 3 60 29 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 14 24 15 17 0 2 42 33 85
2017 University certificate or diploma below the bachelor's level 27 13 20 7 28 0 5 42 37 15
2017 Bachelor's degree 21 28 16 10 21 0 4 51 33 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 29 21 9 15 1 3 53 25 101

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 28 29 32 5 4 0 2 58 9 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 27 25 15 12 0 1 47 27 86
2017 University certificate or diploma below the bachelor's level 21 6 27 13 28 0 5 29 43 15
2017 Bachelor's degree 18 24 29 19 9 0 1 42 28 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 21 35 15 12 0 0 38 27 101

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 33 22 15 0 0 3 62 15 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 23 23 23 17 12 1 0 47 29 85
2017 University certificate or diploma below the bachelor's level 21 13 20 20 21 0 5 36 44 15
2017 Bachelor's degree 16 31 30 9 11 0 2 48 21 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 17 32 23 22 7 0 0 48 29 101

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 21 21 26 15 13 0 3 44 29 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 26 21 17 17 0 0 45 34 86
2017 University certificate or diploma below the bachelor's level 7 7 20 27 34 0 5 15 64 15
2017 Bachelor's degree 13 19 28 23 14 0 4 33 39 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 24 23 24 18 0 0 35 42 101

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 16 18 4 0 0 12 75 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 56 15 16 7 2 0 3 74 9 85
2017 University certificate or diploma below the bachelor's level 21 27 21 7 0 0 25 64 9 15
2017 Bachelor's degree 36 34 14 6 2 0 9 76 8 128
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 33 20 28 10 4 3 2 56 14 101

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 39 32 14 5 6 0 3 74 11 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 23 19 11 7 0 1 63 18 86
2017 University certificate or diploma below the bachelor's level 34 40 0 0 21 0 5 78 22 15
2017 Bachelor's degree 29 27 21 11 10 0 2 57 22 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 25 35 20 14 6 0 0 60 20 101

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 42 31 11 9 2 4 2 77 12 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 41 29 14 13 2 0 0 71 15 86
2017 University certificate or diploma below the bachelor's level 7 20 34 7 27 0 5 29 36 15
2017 Bachelor's degree 28 30 22 13 6 0 1 58 20 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 20 30 22 20 8 0 0 50 28 101

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 26 34 20 13 4 2 2 62 17 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 22 32 21 11 14 0 0 54 25 86
2017 University certificate or diploma below the bachelor's level 14 14 40 7 21 0 5 29 29 15
2017 Bachelor's degree 17 27 28 17 9 0 2 45 27 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 11 20 32 17 21 0 0 31 37 101

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 34 21 21 16 6 0 2 56 22 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 28 27 22 16 7 0 0 55 23 86
2017 University certificate or diploma below the bachelor's level 27 7 14 20 27 0 5 36 50 15
2017 Bachelor's degree 20 32 17 17 11 0 2 53 29 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 12 28 23 24 12 0 1 40 37 101

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 38 21 21 7 8 4 2 62 16 52
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 39 24 15 10 10 0 1 64 20 86
2017 University certificate or diploma below the bachelor's level 41 13 14 7 21 0 5 57 29 15
2017 Bachelor's degree 26 30 21 12 8 1 2 58 20 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 39 23 6 7 0 2 64 13 101

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 73 13 2 2 5 0 5 91 8 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 61 23 9 3 2 1 0 85 6 86
2017 University certificate or diploma below the bachelor's level 58 14 7 15 0 0 6 77 16 14
2017 Bachelor's degree 62 17 10 7 3 0 2 80 10 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 48 26 14 4 8 0 0 74 12 101

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 77 11 0 4 0 0 9 96 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 76 13 4 3 2 1 1 91 6 86
2017 University certificate or diploma below the bachelor's level 74 0 0 21 0 0 5 78 22 15
2017 Bachelor's degree 72 10 4 2 4 2 7 90 6 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 75 10 7 3 2 1 2 88 5 101

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 59 23 7 5 0 0 5 87 6 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 60 27 5 7 1 0 0 87 8 86
2017 University certificate or diploma below the bachelor's level 54 20 7 7 7 0 5 78 15 15
2017 Bachelor's degree 60 21 8 3 2 1 5 86 5 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 62 18 12 3 2 0 3 82 5 101

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 70 11 7 2 6 0 5 85 8 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 63 23 5 5 5 0 0 86 9 86
2017 University certificate or diploma below the bachelor's level 54 13 7 14 7 0 5 71 22 15
2017 Bachelor's degree 63 16 10 4 4 0 4 82 8 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 61 14 13 6 4 0 2 77 10 101

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 72 5 2 0 0 0 20 98 0 53
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 20 7 1 0 0 15 91 1 86
2017 University certificate or diploma below the bachelor's level 81 0 0 0 0 0 19 100 0 15
2017 Bachelor's degree 57 10 5 2 1 0 25 89 4 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 59 16 7 1 0 1 16 90 1 101

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 71 20 4 0 0 0 6 96 0 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 77 16 2 0 0 1 3 98 0 86
2017 University certificate or diploma below the bachelor's level 74 7 0 0 0 0 19 100 0 15
2017 Bachelor's degree 69 15 2 1 1 2 10 96 2 128
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 72 14 6 0 0 0 8 93 0 100

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 67 13 8 0 2 2 9 89 2 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 53 20 12 6 6 0 4 76 12 86
2017 University certificate or diploma below the bachelor's level 60 7 14 0 0 0 19 83 0 15
2017 Bachelor's degree 64 14 8 3 4 2 7 85 7 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 67 13 8 1 7 1 4 84 8 101

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 25 14 4 0 0 7 81 4 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 47 26 13 4 5 0 4 77 9 86
2017 University certificate or diploma below the bachelor's level 61 13 7 0 7 0 12 84 8 15
2017 Bachelor's degree 53 26 11 3 3 0 5 83 6 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 24 5 5 2 1 3 88 7 101

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 17 35 32 9 5 0 2 52 15 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 19 24 32 12 11 0 1 43 24 86
2017 University certificate or diploma below the bachelor's level 12 28 20 34 7 0 0 40 41 15
2017 Bachelor's degree 13 34 33 13 7 0 0 47 20 129
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 25 43 19 4 2 0 32 24 101

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 7 16 39 29 9 0 0 38 23 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 22 35 19 15 0 1 35 30 86
2017 University certificate or diploma below the bachelor's level 14 20 38 7 14 0 7 22 37 15
2017 Bachelor's degree 7 19 32 28 13 0 1 41 26 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 8 23 40 16 12 1 0 28 32 100

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 45 33 15 3 2 2 0 79 5 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 36 38 13 7 4 2 0 76 11 85
2017 University certificate or diploma below the bachelor's level 27 53 13 0 7 0 0 80 7 15
2017 Bachelor's degree 31 41 16 4 3 5 0 76 8 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 31 44 12 4 5 3 0 78 9 101

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 19 46 15 5 11 4 0 68 17 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 21 48 15 8 6 2 0 70 14 86
2017 University certificate or diploma below the bachelor's level 25 34 13 0 28 0 0 59 28 15
2017 Bachelor's degree 22 37 13 14 11 2 0 60 26 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 23 37 12 13 14 1 0 60 28 100
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 13 87 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 80 86
2017 Bachelor's degree 17 83 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 82 100
2014 Secondary or high school graduation certificate or equivalent or less 16 84 70
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 15 85 121
2014 University certificate or diploma below the bachelor's level 28 72 28
2014 Bachelor's degree 20 80 185
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 91 143

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 82 18 17
2017 Bachelor's degree 95 5 23
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 86 14 18
2014 Secondary or high school graduation certificate or equivalent or less 73 27 11
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 84 16 19
2014 Bachelor's degree 87 13 37
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 77 23 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 43 50 7 0 0 0 0 93 0 14
2017 Bachelor's degree 50 41 4 5 0 0 0 91 5 22
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 55 32 0 13 0 0 0 87 13 16
2014 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 58 24 0 12 6 0 0 82 18 16
2014 Bachelor's degree 64 18 3 14 0 0 0 82 14 32
2014 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 60 40 0 0 0 0 0 100 0 10
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 37 20 25 7 8 3 0 38 62 54
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 22 14 8 12 2 1 42 58 86
2017 University certificate or diploma below the bachelor's level 32 20 20 7 21 0 0 32 68 15
2017 Bachelor's degree 32 19 18 12 16 2 1 33 67 130
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 26 18 6 13 5 1 32 68 101

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 29 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 40 48
2017 University certificate or diploma below the bachelor's level 31 10
2017 Bachelor's degree 32 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 24 65

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 15 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 45 48
2017 University certificate or diploma below the bachelor's level 60 10
2017 Bachelor's degree 37 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 27 65

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 27 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 20 48
2017 University certificate or diploma below the bachelor's level 10 10
2017 Bachelor's degree 32 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 18 65

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 15 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 50 48
2017 University certificate or diploma below the bachelor's level 20 10
2017 Bachelor's degree 43 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 30 65

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 6 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 12 48
2017 University certificate or diploma below the bachelor's level 30 10
2017 Bachelor's degree 14 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 9 65

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 50 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 42 48
2017 University certificate or diploma below the bachelor's level 49 10
2017 Bachelor's degree 43 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 53 65

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 3 41 35 6 7 7 30
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 5 54 20 12 0 9 46
2017 University certificate or diploma below the bachelor's level 10 30 10 10 0 40 10
2017 Bachelor's degree 5 49 17 6 5 18 81
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 7 41 28 8 5 11 62

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 13 28 16 15 15 0 13 47 35 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 8 33 20 11 16 4 8 47 30 48
2017 University certificate or diploma below the bachelor's level 21 0 19 20 30 0 9 23 55 10
2017 Bachelor's degree 6 25 16 18 22 0 12 35 47 84
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 22 22 17 17 13 2 7 48 34 65

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Secondary or high school graduation certificate or equivalent or less 3 32 9 23 25 0 9 38 52 32
2017 Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma 2 6 17 28 37 6 4 9 72 48
2017 University certificate or diploma below the bachelor's level 0 0 31 10 59 0 0 0 69 10
2017 Bachelor's degree 0 9 11 19 51 0 10 10 78 85
2017 University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate 3 10 18 17 38 4 11 15 64 65
Date modified: