2017 Public Service Employee Survey Results for the Canada School of Public Service by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 39 5 13 4 0 0 78 16 54
2017 Does not provide services to public 39 45 5 9 2 0 0 84 11 336
2014 Provides services to public 31 46 8 11 4 0 0 77 15 107
2014 Does not provide services to public 35 49 4 10 2 0 0 83 13 443
2011 Provides services to public 31 44 9 11 5 0 0 75 17 168
2011 Does not provide services to public 27 48 7 14 4 0 0 74 18 527
2008 Provides services to public 39 47 5 6 3 0 1 87 8 158
2008 Does not provide services to public 40 42 6 10 3 0 0 82 13 428

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 25 7 0 5 0 0 87 5 54
2017 Does not provide services to public 65 23 8 4 1 1 0 88 4 336
2014 Provides services to public 49 35 9 3 3 1 1 86 5 107
2014 Does not provide services to public 63 27 5 4 1 0 0 90 5 443
2011 Provides services to public 57 31 3 6 3 0 0 88 9 167
2011 Does not provide services to public 61 27 5 5 2 1 0 88 7 527
2008 Provides services to public 61 27 4 6 2 0 0 88 8 158
2008 Does not provide services to public 62 27 4 4 2 0 0 89 6 425

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 35 13 2 7 0 0 78 9 54
2017 Does not provide services to public 59 28 5 7 1 0 0 87 8 336
2014 Provides services to public 48 33 8 10 1 0 0 81 11 107
2014 Does not provide services to public 54 25 8 10 3 0 0 79 13 443
2011 Provides services to public 52 25 12 8 3 0 1 78 10 168
2011 Does not provide services to public 55 29 5 9 2 0 0 83 11 527
2008 Provides services to public 55 23 7 9 6 0 1 78 15 158
2008 Does not provide services to public 50 30 6 10 3 0 0 81 13 428

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 41 13 4 13 0 0 70 16 54
2017 Does not provide services to public 47 36 5 9 3 0 0 83 12 335
2014 Provides services to public 36 41 5 13 6 0 0 77 18 107
2014 Does not provide services to public 46 37 6 7 3 0 0 84 10 443
2011 Provides services to public 38 35 9 13 4 0 1 73 18 168
2011 Does not provide services to public 42 37 8 9 3 0 0 79 12 527

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 39 18 17 7 0 0 58 24 54
2017 Does not provide services to public 35 38 13 8 5 0 1 74 13 334
2014 Provides services to public 27 33 22 12 5 0 1 60 17 107
2014 Does not provide services to public 32 42 10 11 3 0 0 75 14 443
2011 Provides services to public 26 34 19 16 5 0 1 60 21 168
2011 Does not provide services to public 29 34 18 10 8 0 1 64 18 527
2008 Provides services to public 31 39 9 8 9 0 4 73 17 158
2008 Does not provide services to public 27 38 18 10 5 0 2 66 15 428

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 39 10 11 6 0 0 73 17 53
2017 Does not provide services to public 48 35 9 6 2 0 0 83 9 336
2014 Provides services to public 31 39 12 13 5 0 0 70 18 106
2014 Does not provide services to public 46 33 10 6 4 0 0 80 10 443
2011 Provides services to public 41 32 12 8 7 0 0 73 15 168
2011 Does not provide services to public 41 38 10 8 3 0 0 79 11 527
2008 Provides services to public 40 35 13 5 6 1 0 76 11 158
2008 Does not provide services to public 40 39 9 7 5 0 0 79 12 428

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 35 10 12 4 0 0 75 15 53
2017 Does not provide services to public 53 31 8 6 3 0 0 84 8 336
2014 Provides services to public 34 34 19 7 6 0 0 68 13 107
2014 Does not provide services to public 52 31 7 6 4 0 0 83 10 442
2011 Provides services to public 42 35 10 7 6 0 0 77 13 167
2011 Does not provide services to public 48 36 6 6 3 0 0 84 9 527
2008 Provides services to public 44 35 11 4 4 0 2 80 9 158
2008 Does not provide services to public 45 39 7 5 4 0 0 85 9 428

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 40 14 4 7 0 0 75 11 53
2017 Does not provide services to public 51 35 6 6 3 0 0 86 8 336
2014 Provides services to public 38 41 14 6 1 1 0 79 7 107
2014 Does not provide services to public 53 37 6 2 1 0 0 91 4 443

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 23 14 7 6 0 0 74 13 53
2017 Does not provide services to public 50 31 7 6 4 0 1 82 11 334
2014 Provides services to public 37 41 11 6 5 0 0 78 11 107
2014 Does not provide services to public 49 30 8 7 5 0 1 80 12 443
2011 Provides services to public 32 36 16 12 4 0 1 68 16 166
2011 Does not provide services to public 38 36 11 10 4 0 2 75 14 525

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 26 22 13 3 4 8 57 18 53
2017 Does not provide services to public 29 21 14 8 9 3 16 62 21 334
2014 Provides services to public 32 24 10 10 8 2 13 66 22 107
2014 Does not provide services to public 34 23 11 9 7 2 15 68 19 443
2011 Provides services to public 25 23 9 8 13 2 20 61 27 166
2011 Does not provide services to public 25 21 10 11 13 1 19 58 29 524
2008 Provides services to public 38 21 9 9 11 1 11 67 23 157
2008 Does not provide services to public 30 23 7 13 11 2 14 63 28 426

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 46 15 7 9 0 0 68 17 54
2017 Does not provide services to public 41 39 11 6 3 0 0 80 9 336
2014 Provides services to public 27 47 16 5 5 0 0 75 9 107
2014 Does not provide services to public 40 38 10 8 4 0 0 79 12 442
2011 Provides services to public 33 42 12 6 8 0 0 75 13 166
2011 Does not provide services to public 33 40 12 10 5 0 0 74 14 526
2008 Provides services to public 41 42 8 2 6 1 1 85 8 157
2008 Does not provide services to public 37 43 9 8 4 0 0 80 11 425

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 51 9 9 9 0 0 73 18 54
2017 Does not provide services to public 39 32 13 11 5 0 0 71 16 336
2014 Provides services to public 30 32 16 10 10 0 1 63 20 107
2014 Does not provide services to public 33 37 10 9 9 1 0 71 18 443
2011 Provides services to public 23 35 19 14 9 0 0 58 23 168
2011 Does not provide services to public 25 35 16 15 10 0 0 60 25 525

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 39 13 18 5 0 0 64 23 54
2017 Does not provide services to public 31 38 11 14 5 0 0 69 19 335

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 36 11 14 4 0 0 71 18 54
2017 Does not provide services to public 44 38 10 5 3 1 0 83 8 336
2014 Provides services to public 36 38 14 3 6 0 2 76 10 107
2014 Does not provide services to public 49 36 7 4 4 1 0 85 8 443
2011 Provides services to public 43 39 9 4 3 1 0 83 7 167
2011 Does not provide services to public 41 37 11 7 3 0 0 79 10 525
2008 Provides services to public 51 35 7 1 5 0 1 87 6 158
2008 Does not provide services to public 46 38 7 5 3 0 0 84 8 426

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 48 15 12 7 0 0 67 19 53
2017 Does not provide services to public 38 33 12 10 7 0 1 72 17 335

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 41 9 4 2 0 0 86 5 54
2017 Does not provide services to public 54 36 8 3 0 0 0 90 3 336
2014 Provides services to public 57 31 9 0 2 0 1 89 2 107
2014 Does not provide services to public 67 22 7 2 1 0 0 89 3 443
2011 Provides services to public 60 27 9 2 1 0 0 87 4 168
2011 Does not provide services to public 55 34 8 3 1 0 0 89 3 525

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 45 16 8 11 0 0 65 18 54
2017 Does not provide services to public 40 36 10 10 4 0 0 76 14 335
2014 Provides services to public 24 38 17 10 9 0 1 63 19 107
2014 Does not provide services to public 30 42 12 10 6 0 0 72 16 443
2011 Provides services to public 24 38 15 9 13 0 0 63 22 168
2011 Does not provide services to public 27 42 11 11 7 0 1 70 18 526

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 30 18 9 7 0 0 65 17 54
2017 Does not provide services to public 45 31 11 7 5 0 0 77 12 336
2014 Provides services to public 32 34 18 7 7 1 1 67 15 107
2014 Does not provide services to public 37 34 16 9 3 0 0 72 12 443

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 43 16 9 5 0 0 69 15 54
2017 Does not provide services to public 42 31 13 10 5 0 0 73 14 336
2014 Provides services to public 31 39 13 6 10 0 1 70 16 107
2014 Does not provide services to public 35 37 14 9 5 1 0 72 14 443
2011 Provides services to public 28 45 14 9 5 0 0 72 14 168
2011 Does not provide services to public 31 39 13 12 5 0 1 70 17 527

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 44 13 13 2 0 0 72 15 54
2017 Does not provide services to public 44 39 12 4 1 0 0 83 5 335
2014 Provides services to public 31 45 15 4 4 0 1 77 8 107
2014 Does not provide services to public 44 38 10 5 3 0 0 83 7 443
2011 Provides services to public 40 39 10 6 6 0 0 79 12 166
2011 Does not provide services to public 36 44 10 8 2 0 0 80 10 526
2008 Provides services to public 45 41 6 3 4 1 1 87 7 158
2008 Does not provide services to public 42 42 7 7 3 0 0 84 9 426

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 35 13 4 4 0 0 79 8 54
2017 Does not provide services to public 36 38 17 6 3 0 0 74 9 335
2014 Provides services to public 46 28 16 8 1 0 1 75 9 106
2014 Does not provide services to public 34 40 15 8 2 0 0 74 10 443
2011 Provides services to public 41 31 14 6 8 0 0 73 14 168
2011 Does not provide services to public 34 33 20 9 4 0 0 66 13 525
2008 Provides services to public 27 33 20 13 6 0 1 61 20 158
2008 Does not provide services to public 24 30 19 15 12 0 0 54 27 427

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 26 28 24 2 0 4 26 44 54
2017 Does not provide services to public 17 31 33 11 6 1 2 17 49 335
2014 Provides services to public 15 30 29 14 6 2 5 21 48 107
2014 Does not provide services to public 13 35 32 13 6 1 1 19 49 443
2011 Provides services to public 17 37 23 13 6 1 3 20 56 167
2011 Does not provide services to public 16 31 30 13 5 0 4 19 49 525
2008 Provides services to public 14 39 27 14 4 0 1 19 54 157
2008 Does not provide services to public 22 32 30 9 3 1 2 13 56 425

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 24 30 12 12 0 4 24 44 54
2017 Does not provide services to public 25 25 28 13 6 2 1 19 52 335
2014 Provides services to public 16 27 30 13 4 6 4 19 48 107
2014 Does not provide services to public 16 24 32 14 9 2 3 24 42 442
2011 Provides services to public 22 27 27 13 6 2 3 20 52 165
2011 Does not provide services to public 25 27 25 12 5 2 4 18 55 526
2008 Provides services to public 21 30 25 13 6 2 3 20 53 157
2008 Does not provide services to public 24 33 20 13 6 2 2 19 60 425

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 28 25 13 4 0 6 18 55 54
2017 Does not provide services to public 25 28 27 12 4 2 2 17 54 335
2014 Provides services to public 33 31 14 9 4 4 4 14 70 107
2014 Does not provide services to public 30 28 24 12 4 1 1 16 59 442
2011 Provides services to public 29 28 18 8 4 3 10 14 66 166
2011 Does not provide services to public 26 26 22 13 5 2 5 20 56 527
2008 Provides services to public 20 26 26 13 6 3 6 21 50 156
2008 Does not provide services to public 26 28 23 12 6 2 2 19 57 425

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 29 28 21 7 0 6 30 40 54
2017 Does not provide services to public 14 20 31 24 10 1 1 34 34 335
2014 Provides services to public 8 15 38 22 8 5 4 32 26 106
2014 Does not provide services to public 13 17 38 22 9 0 1 32 30 442
2011 Provides services to public 15 25 33 11 7 2 6 20 44 165
2011 Does not provide services to public 13 24 30 18 9 1 6 28 39 524
2008 Provides services to public 15 25 31 15 9 1 4 26 42 156
2008 Does not provide services to public 26 29 26 11 6 1 2 17 57 423

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 24 30 15 7 0 6 24 45 54
2017 Does not provide services to public 21 24 27 13 9 2 4 23 48 333
2014 Provides services to public 26 24 23 13 5 4 5 19 55 106
2014 Does not provide services to public 22 27 26 16 6 1 2 23 50 443
2011 Provides services to public 23 23 25 12 8 0 10 22 51 166
2011 Does not provide services to public 23 25 26 14 7 1 5 22 50 527
2008 Provides services to public 21 22 29 14 10 2 3 25 45 154
2008 Does not provide services to public 24 29 24 13 5 2 4 19 56 425

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 30 25 10 8 2 4 19 54 54
2017 Does not provide services to public 23 26 24 15 6 3 2 22 52 335
2014 Provides services to public 22 27 16 17 5 6 7 25 56 107
2014 Does not provide services to public 14 19 28 25 9 2 3 36 34 442
2011 Provides services to public 24 28 23 12 5 3 3 19 57 164
2011 Does not provide services to public 24 23 25 15 6 4 4 22 51 525
2008 Provides services to public 27 25 22 13 8 3 4 22 55 158
2008 Does not provide services to public 28 27 24 10 5 2 4 16 59 425

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 30 33 8 7 5 6 16 47 54
2017 Does not provide services to public 23 22 32 14 7 2 1 22 46 334
2014 Provides services to public 23 18 34 6 5 5 9 13 48 107
2014 Does not provide services to public 20 30 30 11 6 2 1 18 52 442
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 26 4 2 5 0 0 90 7 54
2017 Does not provide services to public 71 24 2 3 1 0 0 95 3 336
2014 Provides services to public 68 24 6 0 0 1 2 94 0 107
2014 Does not provide services to public 74 16 4 4 1 0 1 91 5 443
2011 Provides services to public 64 24 5 4 2 0 0 89 7 167
2011 Does not provide services to public 68 22 3 4 2 0 1 91 6 526
2008 Provides services to public 66 18 8 3 2 1 1 86 5 157
2008 Does not provide services to public 64 25 2 5 2 0 1 90 8 428

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 41 15 17 4 0 2 64 21 54
2017 Does not provide services to public 38 28 12 10 6 3 3 70 17 336
2014 Provides services to public 27 32 11 12 8 3 7 66 22 107
2014 Does not provide services to public 38 26 14 8 7 3 4 70 16 443

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 34 13 13 0 0 0 74 13 54
2017 Does not provide services to public 56 23 7 8 4 0 1 81 12 336
2014 Provides services to public 39 31 11 8 9 0 2 71 17 107
2014 Does not provide services to public 55 27 7 5 6 0 0 82 11 442

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 44 11 13 0 2 0 76 13 54
2017 Does not provide services to public 42 33 11 9 3 1 1 77 12 335
2014 Provides services to public 24 43 20 4 4 2 3 71 8 107
2014 Does not provide services to public 40 39 8 7 4 1 0 81 11 443
2011 Provides services to public 24 38 15 12 10 1 1 63 22 168
2011 Does not provide services to public 29 41 9 14 5 2 0 71 20 527
2008 Provides services to public 31 42 13 6 4 3 1 76 10 158
2008 Does not provide services to public 28 40 13 12 5 1 0 70 17 426

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 40 17 17 2 7 0 62 20 54
2017 Does not provide services to public 35 27 15 9 5 7 2 68 15 336
2014 Provides services to public 23 26 21 6 8 11 4 58 17 107
2014 Does not provide services to public 37 30 13 9 5 6 1 72 14 442
2011 Provides services to public 21 27 17 16 11 7 1 52 30 167
2011 Does not provide services to public 30 27 13 15 9 5 0 60 26 526
2008 Provides services to public 31 32 13 13 6 6 0 66 20 158
2008 Does not provide services to public 30 32 13 11 6 7 1 67 19 426

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 22 25 14 9 15 4 40 29 53
2017 Does not provide services to public 16 25 16 18 7 16 2 50 31 335
2014 Provides services to public 11 14 24 15 14 18 3 32 37 107
2014 Does not provide services to public 16 25 16 14 12 12 4 49 31 441

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 44 13 0 0 0 0 87 0 54
2017 Does not provide services to public 54 33 6 4 4 0 0 87 8 336
2014 Provides services to public 34 44 11 5 5 0 2 79 9 106
2014 Does not provide services to public 55 32 6 5 2 0 0 87 7 442
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 32 14 7 4 2 0 74 11 54
2017 Does not provide services to public 45 29 12 7 4 0 2 76 12 336
2014 Provides services to public 37 37 7 4 9 1 5 79 14 106
2014 Does not provide services to public 44 35 9 6 5 1 0 80 11 443
2011 Provides services to public 31 43 12 7 7 1 0 74 14 167
2011 Does not provide services to public 34 35 13 12 5 1 0 70 17 525
2008 Provides services to public 40 33 11 8 6 0 2 74 15 158
2008 Does not provide services to public 33 32 13 12 9 1 0 66 21 428

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 11 6 2 6 0 80 8 54
2017 Does not provide services to public 50 28 12 6 2 2 1 80 8 336
2014 Provides services to public 42 28 13 4 4 7 2 77 9 107
2014 Does not provide services to public 50 31 9 4 4 2 0 83 8 443
2011 Provides services to public 38 31 16 5 7 3 0 71 13 167
2011 Does not provide services to public 37 33 15 8 4 1 1 72 12 524
2008 Provides services to public 41 32 15 5 4 3 1 75 10 158
2008 Does not provide services to public 39 29 12 8 9 4 0 70 17 428

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 11 4 5 2 0 79 9 54
2017 Does not provide services to public 48 31 9 9 3 1 1 80 11 335
2014 Provides services to public 45 32 10 4 6 1 2 80 10 107
2014 Does not provide services to public 48 30 9 7 5 0 0 79 12 443
2011 Provides services to public 33 39 15 6 7 1 0 72 13 168
2011 Does not provide services to public 37 35 12 11 4 0 0 72 16 525
2008 Provides services to public 41 34 13 6 4 1 1 76 11 158
2008 Does not provide services to public 40 30 12 10 7 1 0 71 17 427

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 20 2 0 2 0 0 97 2 54
2017 Does not provide services to public 82 15 2 0 0 0 0 97 1 336
2014 Provides services to public 81 14 1 2 0 0 3 97 2 107
2014 Does not provide services to public 80 14 2 1 2 0 1 95 3 443
2011 Provides services to public 79 15 2 1 3 0 0 94 3 168
2011 Does not provide services to public 82 13 2 2 1 0 1 96 2 523
2008 Provides services to public 85 10 1 3 1 0 1 96 3 157
2008 Does not provide services to public 80 11 3 3 1 0 2 93 4 427

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 27 19 6 2 2 2 73 8 54
2017 Does not provide services to public 57 24 6 4 4 2 3 85 9 336
2014 Provides services to public 43 25 8 5 6 3 11 79 13 107
2014 Does not provide services to public 55 22 7 4 4 3 5 84 8 443
2011 Provides services to public 32 27 12 6 8 5 10 69 17 168
2011 Does not provide services to public 34 26 13 10 7 2 8 66 19 527

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 28 14 4 2 0 0 80 5 54
2017 Does not provide services to public 62 25 6 3 3 0 1 88 6 335

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 23 13 11 0 4 0 75 12 54
2017 Does not provide services to public 62 25 7 2 3 1 1 88 5 336

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 19 15 6 4 2 0 75 10 53
2017 Does not provide services to public 55 25 9 7 3 1 1 81 10 335
2014 Provides services to public 50 29 7 6 3 2 4 83 10 107
2014 Does not provide services to public 55 28 8 4 5 1 0 83 9 443
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 36 28 9 8 6 5 7 73 17 112
2014 Provides services to public 32 47 7 7 0 0 7 85 7 13
2014 Does not provide services to public 29 31 15 11 5 2 7 66 17 135

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 55 8 9 4 5 0 78 14 54
2017 Does not provide services to public 29 35 15 10 6 5 0 67 17 336
2014 Provides services to public 20 39 18 7 6 8 1 65 15 107
2014 Does not provide services to public 32 33 16 8 5 6 0 68 14 443
2011 Provides services to public 16 27 20 12 12 10 2 49 28 165
2011 Does not provide services to public 16 27 19 16 12 10 0 48 31 525

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 47 16 13 9 2 0 61 23 54
2017 Does not provide services to public 23 32 16 16 9 3 1 58 26 336
2014 Provides services to public 18 34 21 15 7 4 1 55 24 107
2014 Does not provide services to public 28 34 16 12 8 2 0 63 20 443
2011 Provides services to public 19 26 18 17 12 7 1 49 31 168
2011 Does not provide services to public 15 31 21 16 14 3 0 47 31 523
2008 Provides services to public 20 28 19 13 14 4 1 51 29 157
2008 Does not provide services to public 15 26 20 18 18 3 0 42 37 428

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 30 26 13 11 8 0 46 26 54
2017 Does not provide services to public 16 24 23 20 12 5 0 42 33 336
2014 Provides services to public 12 31 21 15 12 7 1 47 30 107
2014 Does not provide services to public 18 32 22 16 9 4 0 52 25 443
2011 Provides services to public 10 29 26 19 9 6 1 41 31 167
2011 Does not provide services to public 10 28 23 20 12 6 0 40 35 526
2008 Provides services to public 10 36 20 18 11 4 1 48 30 158
2008 Does not provide services to public 9 21 22 24 19 4 0 31 45 427

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 28 22 18 5 13 0 48 27 54
2017 Does not provide services to public 23 28 16 16 10 7 0 55 28 336
2014 Provides services to public 18 39 15 9 7 13 1 65 18 107
2014 Does not provide services to public 28 28 18 12 8 5 0 60 21 442
2011 Provides services to public 17 30 18 17 11 7 0 50 30 167
2011 Does not provide services to public 15 33 15 16 12 10 0 53 31 524
2008 Provides services to public 21 25 21 15 10 8 1 50 28 158
2008 Does not provide services to public 13 28 15 20 17 8 0 45 40 427

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 36 29 6 7 7 0 54 14 54
2017 Does not provide services to public 17 34 18 16 11 4 0 53 28 335
2014 Provides services to public 19 36 15 13 11 5 1 58 26 107
2014 Does not provide services to public 20 32 17 19 10 2 0 53 30 443
2011 Provides services to public 16 32 23 15 10 2 1 50 26 167
2011 Does not provide services to public 14 33 18 20 12 3 0 48 33 525
2008 Provides services to public 20 32 16 17 13 3 0 54 30 157
2008 Does not provide services to public 14 32 15 22 15 2 0 47 38 426
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 44 26 11 2 0 0 62 12 54
2017 Does not provide services to public 25 41 16 9 8 1 0 67 17 335
2014 Provides services to public 29 39 20 6 3 2 1 70 9 107
2014 Does not provide services to public 31 45 12 8 3 1 0 77 11 442
2011 Provides services to public 31 35 13 12 7 2 0 68 19 168
2011 Does not provide services to public 29 42 13 11 5 1 0 72 16 521

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 49 20 2 0 7 0 76 2 54
2017 Does not provide services to public 33 45 13 3 1 4 1 82 4 335
2014 Provides services to public 23 52 16 1 0 7 1 81 1 107
2014 Does not provide services to public 33 40 15 3 2 5 3 79 5 443
2011 Provides services to public 26 42 22 6 3 2 0 69 9 168
2011 Does not provide services to public 26 42 15 6 3 6 2 74 10 525

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 45 13 13 0 6 0 73 14 54
2017 Does not provide services to public 42 36 8 6 5 2 1 80 12 335
2014 Provides services to public 36 43 12 4 2 3 1 82 6 107
2014 Does not provide services to public 50 31 7 7 2 2 1 83 9 442
2011 Provides services to public 30 36 12 10 9 2 1 68 19 168
2011 Does not provide services to public 26 31 12 15 10 6 1 60 27 525
2008 Provides services to public 33 36 5 11 8 6 1 74 21 158
2008 Does not provide services to public 36 27 12 10 8 6 1 68 19 427

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 42 20 18 0 4 2 60 19 54
2017 Does not provide services to public 27 34 17 10 5 6 1 66 16 336
2014 Provides services to public 25 41 15 6 2 8 3 74 8 107
2014 Does not provide services to public 38 34 11 8 3 5 0 76 11 443
2011 Provides services to public 17 24 19 14 12 13 1 47 30 168
2011 Does not provide services to public 17 28 22 15 9 7 2 49 27 525

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 28 24 13 13 15 0 41 30 54
2017 Does not provide services to public 18 24 17 11 12 13 4 51 28 336
2014 Provides services to public 12 19 24 11 16 11 7 38 33 107
2014 Does not provide services to public 21 21 19 14 11 11 3 48 29 443
2011 Provides services to public 11 11 19 17 17 15 9 30 45 168
2011 Does not provide services to public 9 17 17 19 17 15 5 33 45 524

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 40 5 5 2 0 0 88 7 54
2017 Does not provide services to public 60 29 5 3 1 0 1 91 5 336
2014 Provides services to public 46 30 10 5 2 4 4 82 7 107
2014 Does not provide services to public 55 28 7 5 2 1 1 85 8 443

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 32 7 5 0 2 0 87 6 54
2017 Does not provide services to public 69 20 4 2 1 2 1 93 3 336
2014 Provides services to public 59 29 6 2 2 2 1 90 4 107
2014 Does not provide services to public 65 25 4 2 1 1 1 92 4 440
2011 Provides services to public 59 32 4 3 1 0 2 93 4 168
2011 Does not provide services to public 64 25 6 2 1 1 2 91 3 527
2008 Provides services to public 58 26 6 3 4 1 2 86 8 158
2008 Does not provide services to public 58 28 7 3 2 0 3 88 5 427

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 15 15 5 6 0 63 21 54
2017 Does not provide services to public 32 34 15 10 6 3 0 68 17 334
2014 Provides services to public 20 33 23 6 8 8 2 58 16 107
2014 Does not provide services to public 25 38 17 10 7 3 0 65 17 443
2011 Provides services to public 21 33 17 16 11 1 1 55 27 168
2011 Does not provide services to public 22 29 19 17 10 2 1 52 28 524
2008 Provides services to public 23 39 18 4 11 3 1 65 16 157
2008 Does not provide services to public 21 35 17 16 7 2 1 58 24 428

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 20 17 16 30 6 3 30 51 54
2017 Does not provide services to public 19 24 14 18 16 3 7 47 37 335
2014 Provides services to public 9 16 21 16 29 4 5 27 50 107
2014 Does not provide services to public 13 21 13 21 21 4 5 38 47 443
2011 Provides services to public 9 16 18 22 26 4 4 27 53 168
2011 Does not provide services to public 13 18 14 25 25 2 3 32 53 526
2008 Provides services to public 18 27 14 19 15 3 4 48 37 157
2008 Does not provide services to public 16 28 14 17 20 2 2 46 39 425

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 27 31 9 9 8 0 47 20 54
2017 Does not provide services to public 28 36 19 7 6 3 1 67 14 335

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 44 18 4 0 2 0 78 4 54
2017 Does not provide services to public 46 36 9 3 1 4 0 86 4 334
2014 Provides services to public 34 36 16 0 3 10 1 79 3 107
2014 Does not provide services to public 44 34 12 2 1 7 0 84 4 442

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 41 9 5 2 2 0 83 7 54
2017 Does not provide services to public 46 37 8 6 3 1 0 84 8 336
2014 Provides services to public 33 46 6 5 5 5 1 83 10 107
2014 Does not provide services to public 46 37 9 3 2 3 0 85 5 443
2011 Provides services to public 24 39 19 5 6 5 1 68 11 166
2011 Does not provide services to public 30 38 16 7 4 5 0 71 12 525

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 37 7 7 2 0 0 84 9 54
2017 Does not provide services to public 49 36 8 5 3 0 0 85 8 336
2014 Provides services to public 44 36 12 4 4 1 0 81 7 107
2014 Does not provide services to public 52 35 8 2 2 0 0 87 5 443
2011 Provides services to public 31 42 14 5 6 1 0 74 11 166
2011 Does not provide services to public 33 38 15 8 5 0 0 72 14 524
2008 Provides services to public 37 34 17 6 6 0 0 71 12 156
2008 Does not provide services to public 29 39 12 12 8 0 0 69 19 424

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 36 20 11 11 0 0 58 22 54
2017 Does not provide services to public 26 33 19 11 9 2 0 60 20 335
2014 Provides services to public 15 41 17 11 11 3 3 59 23 107
2014 Does not provide services to public 26 32 20 12 8 2 0 59 20 443
2011 Provides services to public 17 25 26 17 14 1 0 42 31 166
2011 Does not provide services to public 15 24 24 19 17 1 0 39 36 524

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 41 20 17 4 0 0 60 20 54
2017 Does not provide services to public 27 37 18 11 6 0 1 65 18 336
2014 Provides services to public 16 48 15 8 9 1 3 67 18 107
2014 Does not provide services to public 29 35 17 13 6 0 0 65 19 443
2011 Provides services to public 17 35 20 14 13 1 0 53 27 166
2011 Does not provide services to public 17 28 24 19 11 0 0 46 31 525
2008 Provides services to public 31 24 21 15 9 0 0 55 24 158
2008 Does not provide services to public 18 33 19 17 12 1 0 51 29 427

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 28 19 20 9 9 0 47 32 54
2017 Does not provide services to public 27 28 13 17 9 3 2 58 27 336
2014 Provides services to public 18 26 21 8 17 7 2 49 28 107
2014 Does not provide services to public 26 26 19 12 11 5 0 55 24 443
2011 Provides services to public 15 26 17 16 19 7 0 44 37 166
2011 Does not provide services to public 17 21 20 18 18 5 1 41 37 525
2008 Provides services to public 29 22 16 13 15 4 1 54 29 158
2008 Does not provide services to public 19 24 20 16 16 5 0 45 34 427
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 37 23 40 54
2017 Does not provide services to public 41 30 29 336
2014 Provides services to public 41 20 39 107
2014 Does not provide services to public 36 27 37 443
2011 Provides services to public 41 25 34 167
2011 Does not provide services to public 45 23 32 524

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 0 25 60 10 0 5 20
2017 Does not provide services to public 12 10 50 4 16 8 136
2014 Provides services to public 6 20 54 2 9999 17 45
2014 Does not provide services to public 12 18 50 5 9999 14 159
2011 Provides services to public 7 15 66 2 9999 9 70
2011 Does not provide services to public 12 15 67 2 9999 5 243
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 16 84 54
2017 Does not provide services to public 15 85 335
2014 Provides services to public 29 71 107
2014 Does not provide services to public 18 82 443

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 47 53
2014 Provides services to public 47 30
2014 Does not provide services to public 36 78

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 74 53
2014 Provides services to public 71 30
2014 Does not provide services to public 69 78

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 53
2014 Does not provide services to public 12 78

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 53
2014 Provides services to public 0 30
2014 Does not provide services to public 0 78

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 53
2014 Does not provide services to public 0 78

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 33 53
2014 Provides services to public 26 31
2014 Does not provide services to public 30 78

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 53
2014 Provides services to public 59 31
2014 Does not provide services to public 46 78

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 55 53
2014 Provides services to public 58 31
2014 Does not provide services to public 48 78

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 43 53
2014 Provides services to public 50 31
2014 Does not provide services to public 53 78

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 42 53
2014 Provides services to public 36 31
2014 Does not provide services to public 24 78

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 53
2014 Provides services to public 49 31
2014 Does not provide services to public 63 78

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 53
2014 Provides services to public 47 31
2014 Does not provide services to public 30 78

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 53
2014 Provides services to public 0 31
2014 Does not provide services to public 0 78

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 53
2014 Does not provide services to public 12 78

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 63 53
2014 Provides services to public 42 31
2014 Does not provide services to public 55 78

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 53
2014 Provides services to public 22 31
2014 Does not provide services to public 26 78

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 53
2014 Does not provide services to public 9 78

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 62 53
2014 Provides services to public 48 31
2014 Does not provide services to public 59 78

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 39 53
2014 Provides services to public 22 31
2014 Does not provide services to public 24 78

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 53
2014 Does not provide services to public 21 78

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 53
2014 Provides services to public 15 31
2014 Does not provide services to public 17 78

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 53
2014 Does not provide services to public 9 78

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 53
2014 Provides services to public 17 31
2014 Does not provide services to public 8 78

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 21 53
2014 Provides services to public 29 31
2014 Does not provide services to public 19 78

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 50
2014 Does not provide services to public 11 71

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 50
2014 Does not provide services to public 16 71

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 50
2014 Provides services to public 23 31
2014 Does not provide services to public 8 71

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 50
2014 Provides services to public 23 31
2014 Does not provide services to public 14 71

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 50
2014 Provides services to public 21 31

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 50
2014 Provides services to public 24 31
2014 Does not provide services to public 14 71

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 48 50
2014 Provides services to public 27 31
2014 Does not provide services to public 23 71

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 50
2014 Provides services to public 26 31
2014 Does not provide services to public 15 71

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 58 50
2014 Provides services to public 44 31
2014 Does not provide services to public 45 71

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 50
2014 Provides services to public 0 31

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 58 50
2014 Provides services to public 39 31
2014 Does not provide services to public 46 71

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 89 11 52

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 19 27 6 0 29 8 48 9 54
2017 Does not provide services to public 17 16 16 6 7 31 6 53 21 336
2014 Provides services to public 8 22 23 4 7 30 6 47 17 107
2014 Does not provide services to public 15 17 20 6 6 29 6 49 20 443

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 40 18 2 0 19 0 75 2 54
2017 Does not provide services to public 32 32 13 5 5 11 1 73 12 334
2014 Provides services to public 21 26 25 1 6 19 2 60 9 107
2014 Does not provide services to public 27 36 18 4 4 10 1 71 9 443
2011 Provides services to public 19 31 26 5 7 12 0 57 13 167
2011 Does not provide services to public 21 31 18 10 5 15 0 61 18 524
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 38 27 7 2 4 6 61 9 54
2017 Does not provide services to public 25 34 11 5 2 3 20 76 10 336
2014 Provides services to public 17 44 16 6 3 4 11 71 10 107
2014 Does not provide services to public 19 39 11 5 2 2 21 76 9 442
2011 Provides services to public 19 45 9 12 5 4 6 71 19 167
2011 Does not provide services to public 20 40 12 10 3 1 14 71 15 526
2008 Provides services to public 15 45 13 12 4 4 7 67 18 158
2008 Does not provide services to public 21 37 8 9 4 2 19 73 17 427

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 20 33 2 4 27 10 38 9 54
2017 Does not provide services to public 10 16 22 4 2 24 21 47 12 334
2014 Provides services to public 5 19 16 10 6 27 16 44 29 107
2014 Does not provide services to public 9 13 17 3 4 31 24 48 15 442
2011 Provides services to public 6 19 21 13 6 26 9 39 29 167
2011 Does not provide services to public 5 15 21 9 5 30 16 36 25 524

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 20 23 2 2 17 4 67 5 54
2017 Does not provide services to public 36 25 9 2 1 8 19 83 5 336
2014 Provides services to public 29 29 11 7 1 13 12 76 10 107
2014 Does not provide services to public 30 29 9 2 1 8 21 83 4 442
2011 Provides services to public 27 35 9 7 3 14 5 76 13 167
2011 Does not provide services to public 28 30 13 3 3 9 14 75 8 525
2008 Provides services to public 29 31 15 4 2 13 7 75 7 158
2008 Does not provide services to public 24 29 9 6 3 12 18 75 12 428

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 24 23 2 0 19 4 67 2 53
2017 Does not provide services to public 31 23 12 2 2 11 19 77 6 333
2014 Provides services to public 15 36 16 3 2 17 11 71 6 107
2014 Does not provide services to public 26 25 11 2 1 14 21 79 4 442
2011 Provides services to public 20 31 12 9 3 18 6 68 16 167
2011 Does not provide services to public 22 28 16 6 2 12 14 67 11 525
2008 Provides services to public 28 31 14 9 3 9 6 69 14 157
2008 Does not provide services to public 25 25 14 8 4 8 17 66 16 427
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 54
2017 Does not provide services to public 6 94 335
2014 Provides services to public 13 87 107
2014 Does not provide services to public 6 94 442

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 41 21
2014 Does not provide services to public 32 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 67 21
2014 Provides services to public 80 14
2014 Does not provide services to public 88 25

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14
2014 Does not provide services to public 0 25

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14
2014 Does not provide services to public 0 25

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 42 21
2014 Does not provide services to public 26 25

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 21
2014 Does not provide services to public 23 25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 21
2014 Does not provide services to public 23 25

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 21
2014 Provides services to public 0 14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 45 21
2014 Provides services to public 38 14
2014 Does not provide services to public 35 25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 21
2014 Does not provide services to public 27 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 46 21
2014 Provides services to public 56 14
2014 Does not provide services to public 38 25

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Provides services to public 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 32 21

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 28 21

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 55 21
2014 Provides services to public 44 14
2014 Does not provide services to public 20 23

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 21
2014 Provides services to public 35 14

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 58 21
2014 Provides services to public 53 14
2014 Does not provide services to public 49 23

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 21
2014 Does not provide services to public 0 23

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 60 21
2014 Does not provide services to public 79 23

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Does not provide services to public 96 4 21

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 22 24 2 0 34 4 58 3 54
2017 Does not provide services to public 18 13 20 2 3 38 5 55 9 336
2014 Provides services to public 13 19 21 2 7 29 9 52 14 107
2014 Does not provide services to public 16 13 18 3 3 38 10 56 10 443

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 41 17 2 0 21 0 77 2 54
2017 Does not provide services to public 36 30 13 2 2 15 1 79 5 336
2014 Provides services to public 21 27 22 4 3 21 2 63 8 107
2014 Does not provide services to public 31 28 16 1 3 18 2 75 5 443
2011 Provides services to public 25 29 19 5 3 18 1 66 10 168
2011 Does not provide services to public 27 31 17 4 2 17 0 71 8 527
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 19 30 16 13 0 2 40 30 54
2017 Does not provide services to public 25 25 17 10 20 0 3 52 31 335

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 24 27 12 15 0 0 46 27 54
2017 Does not provide services to public 19 24 30 16 10 0 1 44 26 336

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 27 28 17 7 0 2 47 25 53
2017 Does not provide services to public 20 29 25 15 9 0 1 50 25 336

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 19 29 17 18 0 4 33 36 54
2017 Does not provide services to public 15 22 23 22 16 0 2 38 38 336

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 27 18 9 0 0 5 71 10 54
2017 Does not provide services to public 41 23 19 6 2 1 7 70 9 334

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 30 18 9 9 0 0 64 18 54
2017 Does not provide services to public 31 30 19 11 8 0 2 62 19 335

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 26 19 13 13 2 0 54 26 54
2017 Does not provide services to public 30 30 19 14 5 0 1 61 20 334

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 33 22 11 13 2 0 54 24 54
2017 Does not provide services to public 17 26 27 15 13 0 1 44 29 334

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 33 22 16 13 0 0 49 29 54
2017 Does not provide services to public 22 26 20 19 10 0 2 49 30 334

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 28 27 5 11 0 0 57 16 54
2017 Does not provide services to public 31 30 18 10 8 1 2 63 19 333

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 23 8 8 6 0 4 77 14 53
2017 Does not provide services to public 61 20 10 4 4 0 1 81 8 335

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 22 6 4 2 2 6 88 6 54
2017 Does not provide services to public 76 8 3 4 3 1 4 90 7 336

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 24 17 4 0 0 7 78 4 54
2017 Does not provide services to public 62 22 7 4 2 0 3 86 7 336

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 24 16 6 5 0 4 72 11 54
2017 Does not provide services to public 66 15 8 5 4 0 2 83 9 335

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 11 4 0 0 0 26 95 0 54
2017 Does not provide services to public 60 12 6 2 0 0 19 90 3 335

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 17 4 0 0 0 8 96 0 53
2017 Does not provide services to public 72 15 3 0 0 1 8 96 1 334

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 21 10 0 5 2 7 84 6 54
2017 Does not provide services to public 63 14 9 3 5 1 6 83 8 336

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 30 13 2 2 0 7 82 4 54
2017 Does not provide services to public 54 25 10 4 3 0 4 82 7 336

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 34 22 19 7 0 0 51 27 54
2017 Does not provide services to public 12 29 36 14 7 1 1 42 22 335

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 20 38 15 19 0 0 34 27 54
2017 Does not provide services to public 8 21 35 23 11 0 1 35 29 335

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 36 28 2 2 7 0 66 4 53
2017 Does not provide services to public 35 41 12 5 4 3 0 78 9 336

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 37 25 7 9 5 0 57 17 54
2017 Does not provide services to public 23 41 11 11 12 1 0 64 24 334
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 54
2017 Does not provide services to public 17 83 335
2014 Provides services to public 21 79 107
2014 Does not provide services to public 15 85 442

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 79 21 10
2017 Does not provide services to public 85 15 58
2014 Provides services to public 78 22 23
2014 Does not provide services to public 86 14 65

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Does not provide services to public 50 40 6 4 0 0 0 90 4 50
2014 Provides services to public 52 23 5 20 0 0 0 75 20 18
2014 Does not provide services to public 60 28 2 8 2 0 0 88 10 56
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 22 18 11 15 4 0 32 68 54
2017 Does not provide services to public 35 21 18 9 13 3 1 37 63 336

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 36
2017 Does not provide services to public 30 204

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 36
2017 Does not provide services to public 33 204

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 36
2017 Does not provide services to public 28 204

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 36
2017 Does not provide services to public 38 204

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 36
2017 Does not provide services to public 13 204

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 36
2017 Does not provide services to public 47 204

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 58 21 3 0 11 33
2017 Does not provide services to public 5 44 23 9 4 14 198

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 26 22 19 11 3 8 42 33 36
2017 Does not provide services to public 12 25 17 16 19 1 10 42 39 204

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 0 19 14 24 36 3 5 21 64 36
2017 Does not provide services to public 2 10 14 20 43 2 9 13 71 205
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