2017 Public Service Employee Survey Results for the Canada School of Public Service by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 37 46 7 10 1 0 0 83 10 132
2017 3 to 10 years in current department or agency 39 44 5 9 3 0 0 83 13 170
2017 11 to 20 years in current department or agency 40 45 3 10 2 0 0 86 11 63
2017 More than 20 years in current department or agency 58 34 0 0 8 0 0 92 8 12
2014 Less than 3 years in current department or agency 39 45 4 9 2 1 0 85 11 138
2014 3 to 10 years in current department or agency 31 51 5 10 3 0 0 82 13 347
2014 11 to 20 years in current department or agency 32 47 4 13 4 0 0 79 17 46

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 69 24 6 1 0 0 0 93 1 132
2017 3 to 10 years in current department or agency 60 25 9 4 2 1 0 85 6 170
2017 11 to 20 years in current department or agency 61 23 8 5 2 2 0 86 6 63
2017 More than 20 years in current department or agency 82 18 0 0 0 0 0 100 0 12
2014 Less than 3 years in current department or agency 70 22 4 4 0 1 0 92 4 138
2014 3 to 10 years in current department or agency 58 30 6 3 2 0 0 88 5 347
2014 11 to 20 years in current department or agency 45 43 4 4 2 0 2 90 6 46

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 23 5 4 2 0 0 89 6 132
2017 3 to 10 years in current department or agency 54 30 6 7 2 0 1 85 9 170
2017 11 to 20 years in current department or agency 42 36 8 14 0 0 0 78 14 63
2017 More than 20 years in current department or agency 75 18 8 0 0 0 0 92 0 12
2014 Less than 3 years in current department or agency 61 22 7 8 1 0 0 83 10 138
2014 3 to 10 years in current department or agency 50 28 9 10 3 0 0 78 13 347
2014 11 to 20 years in current department or agency 49 35 2 11 2 0 0 84 13 46

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 35 7 9 2 0 0 82 11 131
2017 3 to 10 years in current department or agency 41 39 6 9 5 0 0 81 14 170
2017 11 to 20 years in current department or agency 45 37 8 3 6 0 0 82 10 63
2017 More than 20 years in current department or agency 59 25 0 8 8 0 0 84 16 12
2014 Less than 3 years in current department or agency 43 36 7 10 3 0 1 80 13 138
2014 3 to 10 years in current department or agency 45 38 5 8 4 0 0 83 12 347
2014 11 to 20 years in current department or agency 34 47 6 11 2 0 0 81 13 46

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 40 13 8 5 0 2 74 13 131
2017 3 to 10 years in current department or agency 32 37 16 10 5 0 0 69 15 170
2017 11 to 20 years in current department or agency 36 36 13 9 5 0 2 73 14 63
2017 More than 20 years in current department or agency 35 40 17 8 0 0 0 75 8 12
2014 Less than 3 years in current department or agency 39 35 10 11 3 1 1 76 14 138
2014 3 to 10 years in current department or agency 28 42 15 10 4 0 0 71 15 347
2014 11 to 20 years in current department or agency 30 45 5 19 2 0 0 74 21 46

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 45 32 10 11 2 0 0 77 12 131
2017 3 to 10 years in current department or agency 41 41 9 5 4 0 0 82 9 170
2017 11 to 20 years in current department or agency 51 41 5 0 3 0 0 92 3 63
2017 More than 20 years in current department or agency 76 16 0 8 0 0 0 92 8 12
2014 Less than 3 years in current department or agency 59 27 5 7 2 0 0 86 9 137
2014 3 to 10 years in current department or agency 35 38 13 8 6 0 0 73 14 347
2014 11 to 20 years in current department or agency 61 23 13 2 0 0 0 84 2 46

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 28 11 7 1 0 0 81 8 131
2017 3 to 10 years in current department or agency 47 35 7 8 3 0 0 82 11 170
2017 11 to 20 years in current department or agency 52 39 5 2 3 0 0 91 5 63
2017 More than 20 years in current department or agency 84 8 0 8 0 0 0 92 8 12
2014 Less than 3 years in current department or agency 58 26 8 5 3 0 0 84 8 138
2014 3 to 10 years in current department or agency 43 34 10 8 5 0 0 77 13 346
2014 11 to 20 years in current department or agency 59 30 7 4 0 0 0 89 4 46

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 32 6 4 3 0 0 87 7 131
2017 3 to 10 years in current department or agency 46 35 9 7 2 1 0 82 8 170
2017 11 to 20 years in current department or agency 43 43 6 3 5 0 0 86 8 63
2017 More than 20 years in current department or agency 43 32 8 10 8 0 0 75 17 12
2014 Less than 3 years in current department or agency 57 30 8 2 1 1 0 88 4 138
2014 3 to 10 years in current department or agency 47 42 7 3 1 0 0 89 4 347
2014 11 to 20 years in current department or agency 52 35 2 6 5 0 0 87 11 46

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 26 7 8 1 0 2 84 9 131
2017 3 to 10 years in current department or agency 46 32 9 6 6 0 0 79 12 169
2017 11 to 20 years in current department or agency 46 36 11 3 3 0 2 83 6 63
2017 More than 20 years in current department or agency 47 28 0 9 17 0 0 74 26 11
2014 Less than 3 years in current department or agency 53 30 9 5 2 0 1 84 7 138
2014 3 to 10 years in current department or agency 43 33 8 8 6 0 1 77 14 347
2014 11 to 20 years in current department or agency 46 35 6 7 4 0 2 83 11 46

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 23 18 8 5 4 15 62 16 130
2017 3 to 10 years in current department or agency 28 23 15 8 11 3 12 60 22 170
2017 11 to 20 years in current department or agency 29 21 8 11 6 2 22 66 23 62
2017 More than 20 years in current department or agency 25 0 24 8 8 0 35 39 25 12
2014 Less than 3 years in current department or agency 33 13 9 8 9 2 26 64 24 138
2014 3 to 10 years in current department or agency 34 27 11 10 8 1 9 68 20 347
2014 11 to 20 years in current department or agency 43 23 11 6 4 5 8 76 12 46

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 39 13 7 1 0 0 78 9 132
2017 3 to 10 years in current department or agency 35 42 12 6 6 0 0 77 12 170
2017 11 to 20 years in current department or agency 42 46 8 3 2 0 0 88 5 63
2017 More than 20 years in current department or agency 51 25 8 8 8 0 0 76 16 12
2014 Less than 3 years in current department or agency 50 35 7 6 1 0 0 85 8 138
2014 3 to 10 years in current department or agency 32 43 12 9 5 0 0 75 14 346
2014 11 to 20 years in current department or agency 46 35 13 4 2 0 0 81 6 46

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 47 36 8 8 2 0 0 82 9 132
2017 3 to 10 years in current department or agency 30 36 16 10 8 0 0 66 18 170
2017 11 to 20 years in current department or agency 29 36 15 11 6 0 2 67 18 63
2017 More than 20 years in current department or agency 50 8 10 24 8 0 0 58 32 12
2014 Less than 3 years in current department or agency 46 34 10 3 3 2 1 83 7 138
2014 3 to 10 years in current department or agency 28 36 12 11 12 0 0 65 23 347
2014 11 to 20 years in current department or agency 28 44 11 9 8 0 0 72 17 46

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 39 12 13 3 0 0 73 16 132
2017 3 to 10 years in current department or agency 26 37 14 15 7 1 0 63 22 169
2017 11 to 20 years in current department or agency 34 43 5 17 2 0 0 77 18 63
2017 More than 20 years in current department or agency 35 32 8 18 8 0 0 67 25 12

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 40 10 6 1 0 0 83 7 132
2017 3 to 10 years in current department or agency 39 41 8 8 3 1 0 81 11 170
2017 11 to 20 years in current department or agency 54 31 8 3 3 2 0 86 6 63
2017 More than 20 years in current department or agency 43 16 25 8 8 0 0 59 16 12
2014 Less than 3 years in current department or agency 55 29 10 2 3 0 1 85 5 138
2014 3 to 10 years in current department or agency 43 40 8 5 5 1 0 83 10 347
2014 11 to 20 years in current department or agency 53 35 2 4 4 2 0 89 8 46

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 38 11 6 3 0 1 80 9 131
2017 3 to 10 years in current department or agency 31 36 12 12 9 0 0 67 21 170
2017 11 to 20 years in current department or agency 37 31 16 8 6 0 2 69 15 62
2017 More than 20 years in current department or agency 43 8 8 34 8 0 0 51 42 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 36 8 3 0 0 0 89 3 132
2017 3 to 10 years in current department or agency 51 38 8 3 1 0 0 89 3 170
2017 11 to 20 years in current department or agency 52 39 9 0 0 0 0 91 0 63
2017 More than 20 years in current department or agency 67 26 8 0 0 0 0 92 0 12
2014 Less than 3 years in current department or agency 66 22 9 1 1 0 1 89 1 138
2014 3 to 10 years in current department or agency 65 25 6 3 1 0 0 90 4 347
2014 11 to 20 years in current department or agency 68 26 6 0 0 0 0 94 0 46

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 34 13 8 2 0 1 78 9 132
2017 3 to 10 years in current department or agency 31 41 11 10 6 0 0 73 16 170
2017 11 to 20 years in current department or agency 38 37 11 12 2 0 0 75 14 62
2017 More than 20 years in current department or agency 43 16 0 18 24 0 0 58 42 12
2014 Less than 3 years in current department or agency 38 39 12 5 2 1 2 80 8 138
2014 3 to 10 years in current department or agency 26 42 13 10 9 0 0 68 19 347
2014 11 to 20 years in current department or agency 27 38 9 19 6 0 0 66 25 46

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 30 9 7 2 0 1 82 9 132
2017 3 to 10 years in current department or agency 38 35 13 5 8 1 0 73 14 170
2017 11 to 20 years in current department or agency 44 30 15 11 0 0 0 74 11 63
2017 More than 20 years in current department or agency 43 8 34 8 8 0 0 50 16 12
2014 Less than 3 years in current department or agency 48 32 13 5 1 0 1 81 6 138
2014 3 to 10 years in current department or agency 34 35 16 10 5 0 0 68 16 347
2014 11 to 20 years in current department or agency 29 32 23 11 4 0 0 62 15 46

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 35 15 5 1 0 0 79 7 132
2017 3 to 10 years in current department or agency 37 33 11 12 7 1 0 71 19 170
2017 11 to 20 years in current department or agency 39 33 12 12 3 0 0 72 16 63
2017 More than 20 years in current department or agency 35 40 8 10 8 0 0 75 17 12
2014 Less than 3 years in current department or agency 40 41 9 5 1 2 1 83 7 138
2014 3 to 10 years in current department or agency 32 36 15 10 7 0 0 68 17 347
2014 11 to 20 years in current department or agency 34 35 15 8 6 2 0 70 15 46

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 40 13 4 1 0 0 82 5 131
2017 3 to 10 years in current department or agency 39 42 11 5 2 0 0 81 8 170
2017 11 to 20 years in current department or agency 44 41 12 3 0 0 0 84 3 63
2017 More than 20 years in current department or agency 58 26 8 8 0 0 0 84 8 12
2014 Less than 3 years in current department or agency 54 34 7 2 2 0 1 88 4 138
2014 3 to 10 years in current department or agency 36 43 11 6 3 0 0 79 10 347
2014 11 to 20 years in current department or agency 51 34 13 2 0 0 0 85 2 46

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 36 10 7 3 0 1 79 10 132
2017 3 to 10 years in current department or agency 33 36 23 5 4 0 0 69 8 169
2017 11 to 20 years in current department or agency 30 51 14 5 0 0 0 81 5 63
2017 More than 20 years in current department or agency 51 33 16 0 0 0 0 84 0 12
2014 Less than 3 years in current department or agency 38 35 19 6 1 0 1 75 6 137
2014 3 to 10 years in current department or agency 36 38 15 9 2 0 0 74 12 347
2014 11 to 20 years in current department or agency 47 32 11 6 4 0 0 79 10 46

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 23 39 16 9 1 3 26 33 132
2017 3 to 10 years in current department or agency 24 36 23 13 2 0 2 16 61 170
2017 11 to 20 years in current department or agency 15 36 35 8 3 0 3 12 52 62
2017 More than 20 years in current department or agency 8 34 34 15 10 0 0 25 41 12
2014 Less than 3 years in current department or agency 8 29 35 16 8 1 3 25 39 138
2014 3 to 10 years in current department or agency 16 36 28 13 5 1 1 19 53 347
2014 11 to 20 years in current department or agency 15 31 43 2 7 0 2 9 47 46

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 14 22 30 18 11 2 3 30 38 132
2017 3 to 10 years in current department or agency 29 31 25 10 4 1 1 14 61 170
2017 11 to 20 years in current department or agency 35 16 33 8 4 2 3 12 53 62
2017 More than 20 years in current department or agency 8 34 33 8 17 0 0 25 42 12
2014 Less than 3 years in current department or agency 5 15 36 19 14 7 4 37 23 138
2014 3 to 10 years in current department or agency 22 27 30 13 6 1 2 19 50 346
2014 11 to 20 years in current department or agency 11 32 32 11 9 0 5 21 45 46

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 17 23 31 16 6 3 4 24 43 132
2017 3 to 10 years in current department or agency 29 30 27 10 3 1 1 13 60 170
2017 11 to 20 years in current department or agency 31 31 21 10 4 0 3 14 64 62
2017 More than 20 years in current department or agency 0 51 16 15 10 0 8 27 55 12
2014 Less than 3 years in current department or agency 21 28 20 16 8 3 4 26 53 137
2014 3 to 10 years in current department or agency 34 29 23 9 2 1 1 12 64 347
2014 11 to 20 years in current department or agency 29 33 26 9 2 0 0 11 62 46

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 16 32 27 14 1 2 42 24 132
2017 3 to 10 years in current department or agency 16 23 32 20 9 0 1 30 39 170
2017 11 to 20 years in current department or agency 16 29 29 22 2 0 2 24 46 62
2017 More than 20 years in current department or agency 0 34 16 33 10 0 8 46 37 12
2014 Less than 3 years in current department or agency 7 14 36 18 18 5 2 39 22 137
2014 3 to 10 years in current department or agency 14 16 39 24 6 0 1 30 30 346
2014 11 to 20 years in current department or agency 15 28 29 17 9 0 2 26 44 46

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 14 33 20 10 2 6 33 31 131
2017 3 to 10 years in current department or agency 27 29 23 10 7 1 3 17 59 169
2017 11 to 20 years in current department or agency 20 28 33 11 4 2 3 16 50 62
2017 More than 20 years in current department or agency 8 44 15 15 17 0 0 33 52 12
2014 Less than 3 years in current department or agency 15 23 21 20 13 4 5 36 41 137
2014 3 to 10 years in current department or agency 25 28 27 14 3 1 2 18 54 347
2014 11 to 20 years in current department or agency 30 21 25 12 7 2 2 20 54 46

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 16 29 15 10 6 5 28 40 132
2017 3 to 10 years in current department or agency 23 32 25 14 4 1 1 18 56 170
2017 11 to 20 years in current department or agency 27 34 19 13 4 2 2 17 63 62
2017 More than 20 years in current department or agency 24 43 18 15 0 0 0 15 67 12
2014 Less than 3 years in current department or agency 9 13 25 28 10 8 7 44 27 137
2014 3 to 10 years in current department or agency 19 22 26 21 8 1 3 31 42 347
2014 11 to 20 years in current department or agency 9 30 19 26 10 2 5 38 41 46

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 17 17 37 17 8 3 2 25 35 132
2017 3 to 10 years in current department or agency 26 24 31 11 7 1 1 18 51 169
2017 11 to 20 years in current department or agency 21 28 30 12 5 2 2 18 51 61
2017 More than 20 years in current department or agency 16 51 8 8 10 0 8 19 73 12
2014 Less than 3 years in current department or agency 17 19 31 12 12 6 4 26 40 138
2014 3 to 10 years in current department or agency 23 30 30 10 3 2 2 14 55 346
2014 11 to 20 years in current department or agency 17 34 32 6 7 0 5 13 54 46
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 78 18 1 2 1 0 1 96 3 132
2017 3 to 10 years in current department or agency 67 28 3 1 1 0 0 95 2 170
2017 11 to 20 years in current department or agency 59 28 5 5 3 0 0 87 8 63
2017 More than 20 years in current department or agency 76 16 0 8 0 0 0 92 8 12
2014 Less than 3 years in current department or agency 77 14 4 3 1 1 1 92 4 138
2014 3 to 10 years in current department or agency 72 19 5 3 1 0 1 91 4 347
2014 11 to 20 years in current department or agency 71 21 2 4 0 0 2 93 5 46

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 28 11 4 5 3 6 78 10 132
2017 3 to 10 years in current department or agency 31 33 13 13 6 3 1 67 20 170
2017 11 to 20 years in current department or agency 33 32 14 15 3 2 2 66 19 63
2017 More than 20 years in current department or agency 35 23 8 16 18 0 0 58 34 12
2014 Less than 3 years in current department or agency 45 21 8 4 5 4 13 80 10 138
2014 3 to 10 years in current department or agency 34 29 14 9 8 2 2 67 18 347
2014 11 to 20 years in current department or agency 27 33 13 19 6 2 0 61 26 46

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 24 7 3 3 1 0 86 6 132
2017 3 to 10 years in current department or agency 50 28 8 9 4 0 1 79 13 170
2017 11 to 20 years in current department or agency 52 20 9 12 5 0 2 73 17 63
2017 More than 20 years in current department or agency 35 25 8 32 0 0 0 60 32 12
2014 Less than 3 years in current department or agency 63 20 5 5 5 1 1 85 10 138
2014 3 to 10 years in current department or agency 47 30 10 7 6 0 0 77 13 346
2014 11 to 20 years in current department or agency 59 26 6 0 9 0 0 85 9 46

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 26 9 8 2 2 0 80 11 131
2017 3 to 10 years in current department or agency 36 37 13 9 3 1 1 74 13 170
2017 11 to 20 years in current department or agency 30 43 14 8 2 2 2 75 10 63
2017 More than 20 years in current department or agency 35 39 0 26 0 0 0 74 26 12
2014 Less than 3 years in current department or agency 51 35 5 4 3 2 1 88 6 138
2014 3 to 10 years in current department or agency 31 42 12 7 5 1 1 75 12 347
2014 11 to 20 years in current department or agency 39 42 8 4 2 5 0 85 7 46

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 23 14 7 1 12 4 75 9 132
2017 3 to 10 years in current department or agency 28 36 13 12 7 4 1 67 20 170
2017 11 to 20 years in current department or agency 24 30 25 11 5 5 0 57 17 63
2017 More than 20 years in current department or agency 50 0 24 16 10 0 0 50 26 12
2014 Less than 3 years in current department or agency 45 24 9 5 1 13 2 82 8 138
2014 3 to 10 years in current department or agency 30 31 15 9 7 5 2 66 18 346
2014 11 to 20 years in current department or agency 33 33 17 9 4 5 0 69 14 46

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 22 14 12 8 21 3 56 26 130
2017 3 to 10 years in current department or agency 14 24 16 20 8 16 2 47 34 170
2017 11 to 20 years in current department or agency 7 31 25 25 4 5 3 41 32 63
2017 More than 20 years in current department or agency 27 8 16 18 8 23 0 46 34 12
2014 Less than 3 years in current department or agency 21 17 13 8 6 28 6 58 21 138
2014 3 to 10 years in current department or agency 13 26 19 17 14 7 4 44 35 346
2014 11 to 20 years in current department or agency 15 20 17 20 15 11 2 41 40 46

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 27 5 1 4 0 0 90 5 132
2017 3 to 10 years in current department or agency 47 43 4 5 2 0 0 90 7 170
2017 11 to 20 years in current department or agency 48 32 14 3 3 0 0 80 6 63
2017 More than 20 years in current department or agency 50 24 18 0 8 0 0 74 8 12
2014 Less than 3 years in current department or agency 67 20 6 3 2 0 1 88 5 137
2014 3 to 10 years in current department or agency 44 40 8 5 3 0 0 84 8 346
2014 11 to 20 years in current department or agency 48 40 6 6 0 0 0 88 6 46
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 29 12 4 3 0 3 80 7 132
2017 3 to 10 years in current department or agency 43 29 12 9 5 1 1 73 14 170
2017 11 to 20 years in current department or agency 40 32 14 9 3 0 2 73 13 63
2017 More than 20 years in current department or agency 58 18 0 8 8 8 0 83 17 12
2014 Less than 3 years in current department or agency 55 22 11 5 2 2 3 82 7 137
2014 3 to 10 years in current department or agency 38 40 8 5 8 0 1 78 13 347
2014 11 to 20 years in current department or agency 43 37 4 11 4 0 0 81 15 46

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 50 30 13 3 2 3 0 82 5 132
2017 3 to 10 years in current department or agency 48 28 12 8 2 1 1 77 11 170
2017 11 to 20 years in current department or agency 52 28 12 5 0 3 0 83 5 63
2017 More than 20 years in current department or agency 51 26 0 8 8 8 0 83 17 12
2014 Less than 3 years in current department or agency 62 24 6 1 2 5 1 91 3 138
2014 3 to 10 years in current department or agency 45 31 11 5 6 2 0 78 11 347
2014 11 to 20 years in current department or agency 39 41 11 2 2 5 0 84 4 46

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 51 33 9 6 1 1 0 84 7 132
2017 3 to 10 years in current department or agency 44 32 9 11 4 0 1 77 14 169
2017 11 to 20 years in current department or agency 48 28 12 8 3 2 0 77 11 63
2017 More than 20 years in current department or agency 41 26 16 10 0 8 0 72 11 12
2014 Less than 3 years in current department or agency 60 26 8 3 2 1 1 87 5 138
2014 3 to 10 years in current department or agency 45 30 10 8 7 0 0 75 14 347
2014 11 to 20 years in current department or agency 39 44 9 4 4 0 0 83 8 46

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 88 10 2 0 0 0 0 98 0 132
2017 3 to 10 years in current department or agency 78 19 2 0 1 0 0 98 1 170
2017 11 to 20 years in current department or agency 75 20 1 2 2 0 0 95 3 63
2017 More than 20 years in current department or agency 84 16 0 0 0 0 0 100 0 12
2014 Less than 3 years in current department or agency 83 11 2 2 1 0 1 95 3 138
2014 3 to 10 years in current department or agency 81 13 2 1 1 0 1 95 3 347
2014 11 to 20 years in current department or agency 77 21 2 0 0 0 0 98 0 46

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 22 4 4 1 4 5 89 7 132
2017 3 to 10 years in current department or agency 55 26 8 5 4 1 1 83 9 170
2017 11 to 20 years in current department or agency 50 24 17 2 5 0 3 76 6 63
2017 More than 20 years in current department or agency 43 25 8 8 8 0 8 74 17 12
2014 Less than 3 years in current department or agency 59 20 6 4 2 3 7 87 6 138
2014 3 to 10 years in current department or agency 52 24 7 4 5 4 4 82 10 347
2014 11 to 20 years in current department or agency 46 26 8 4 4 2 9 81 9 46

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 62 27 7 3 1 1 1 89 3 132
2017 3 to 10 years in current department or agency 61 24 8 3 3 0 1 86 6 169
2017 11 to 20 years in current department or agency 57 28 9 3 2 0 2 86 5 63
2017 More than 20 years in current department or agency 58 34 0 0 8 0 0 92 8 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 25 9 3 1 1 0 87 4 132
2017 3 to 10 years in current department or agency 63 24 6 4 3 1 1 88 6 170
2017 11 to 20 years in current department or agency 55 30 9 2 2 2 2 87 3 63
2017 More than 20 years in current department or agency 49 27 0 16 0 8 0 83 17 12

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 25 7 9 1 1 0 83 10 130
2017 3 to 10 years in current department or agency 57 23 12 5 3 0 1 80 8 170
2017 11 to 20 years in current department or agency 50 28 11 5 3 2 2 81 8 63
2017 More than 20 years in current department or agency 58 18 8 8 8 0 0 76 16 12
2014 Less than 3 years in current department or agency 64 22 6 3 2 2 1 89 5 138
2014 3 to 10 years in current department or agency 50 30 9 5 5 1 0 81 10 347
2014 11 to 20 years in current department or agency 56 31 7 2 4 0 0 88 6 46
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 29 3 0 8 4 16 87 10 30
2017 3 to 10 years in current department or agency 28 33 16 10 4 5 4 67 16 56
2017 11 to 20 years in current department or agency 49 19 11 6 5 10 0 75 13 19
2014 Less than 3 years in current department or agency 58 12 7 10 3 7 3 78 15 29
2014 3 to 10 years in current department or agency 23 38 14 12 5 0 8 66 19 95
2014 11 to 20 years in current department or agency 27 30 25 6 7 0 6 60 13 16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 42 32 11 5 2 8 0 80 8 132
2017 3 to 10 years in current department or agency 19 42 16 12 8 3 0 63 21 170
2017 11 to 20 years in current department or agency 19 41 17 15 3 5 0 63 19 63
2017 More than 20 years in current department or agency 43 16 8 26 8 0 0 58 34 12
2014 Less than 3 years in current department or agency 44 27 12 5 1 11 0 80 7 138
2014 3 to 10 years in current department or agency 24 37 19 8 7 4 0 64 16 347
2014 11 to 20 years in current department or agency 25 37 15 17 6 0 0 62 23 46

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 34 11 9 5 6 2 73 15 132
2017 3 to 10 years in current department or agency 13 39 17 16 13 1 0 52 30 170
2017 11 to 20 years in current department or agency 19 29 21 24 5 2 0 49 29 63
2017 More than 20 years in current department or agency 35 23 0 25 16 0 0 58 42 12
2014 Less than 3 years in current department or agency 34 33 12 10 4 7 0 72 15 138
2014 3 to 10 years in current department or agency 22 35 19 13 10 1 0 57 23 347
2014 11 to 20 years in current department or agency 32 30 15 17 6 0 0 62 23 46

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 20 22 16 7 10 0 50 25 132
2017 3 to 10 years in current department or agency 9 28 27 19 16 1 0 37 35 170
2017 11 to 20 years in current department or agency 14 29 22 24 8 3 0 45 33 63
2017 More than 20 years in current department or agency 27 15 16 18 24 0 0 43 42 12
2014 Less than 3 years in current department or agency 23 34 14 13 7 8 0 63 22 138
2014 3 to 10 years in current department or agency 14 32 24 16 11 3 0 48 28 347
2014 11 to 20 years in current department or agency 18 29 28 17 4 4 0 49 22 46

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 30 15 13 2 9 0 67 16 132
2017 3 to 10 years in current department or agency 14 30 18 15 14 9 0 48 32 170
2017 11 to 20 years in current department or agency 19 27 18 22 8 5 0 49 32 63
2017 More than 20 years in current department or agency 43 8 8 25 16 0 0 50 42 12
2014 Less than 3 years in current department or agency 33 31 15 9 3 9 0 70 13 138
2014 3 to 10 years in current department or agency 24 30 17 13 10 6 0 58 24 346
2014 11 to 20 years in current department or agency 24 30 28 4 8 5 0 57 13 46

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 31 18 12 6 7 0 61 20 131
2017 3 to 10 years in current department or agency 10 39 23 16 10 3 0 50 26 170
2017 11 to 20 years in current department or agency 13 38 13 17 17 1 0 52 35 63
2017 More than 20 years in current department or agency 35 16 8 26 16 0 0 51 42 12
2014 Less than 3 years in current department or agency 28 34 13 15 5 4 1 65 21 138
2014 3 to 10 years in current department or agency 17 31 17 19 14 2 0 49 33 347
2014 11 to 20 years in current department or agency 16 41 18 21 4 0 0 57 25 46
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 37 16 6 6 3 0 71 12 132
2017 3 to 10 years in current department or agency 18 49 16 10 7 0 0 66 17 170
2017 11 to 20 years in current department or agency 21 37 23 14 5 0 0 58 19 63
2017 More than 20 years in current department or agency 43 32 0 18 8 0 0 74 26 12
2014 Less than 3 years in current department or agency 40 44 10 3 1 2 0 86 5 137
2014 3 to 10 years in current department or agency 27 45 14 9 4 1 0 73 13 347
2014 11 to 20 years in current department or agency 36 37 15 10 2 0 0 73 12 46

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 38 12 1 1 8 1 84 2 132
2017 3 to 10 years in current department or agency 26 51 14 4 1 4 0 81 4 170
2017 11 to 20 years in current department or agency 27 53 16 3 0 2 0 80 3 62
2017 More than 20 years in current department or agency 43 34 16 0 0 0 8 83 0 12
2014 Less than 3 years in current department or agency 44 34 10 2 0 7 2 87 2 138
2014 3 to 10 years in current department or agency 25 47 17 2 2 5 2 77 5 347
2014 11 to 20 years in current department or agency 40 36 17 2 0 2 2 80 2 46

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 34 6 8 1 6 1 84 10 132
2017 3 to 10 years in current department or agency 37 42 9 5 6 1 1 80 11 170
2017 11 to 20 years in current department or agency 35 41 11 10 3 0 0 76 13 62
2017 More than 20 years in current department or agency 50 8 8 8 26 0 0 58 34 12
2014 Less than 3 years in current department or agency 44 32 6 8 3 5 2 81 12 138
2014 3 to 10 years in current department or agency 49 33 8 5 2 1 1 84 7 347
2014 11 to 20 years in current department or agency 44 38 11 7 0 0 0 82 7 45

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 27 15 14 4 7 2 64 20 132
2017 3 to 10 years in current department or agency 25 42 15 9 4 5 1 71 13 170
2017 11 to 20 years in current department or agency 17 38 26 11 3 3 2 57 15 63
2017 More than 20 years in current department or agency 35 24 25 16 0 0 0 58 16 12
2014 Less than 3 years in current department or agency 38 29 10 5 2 14 2 79 9 138
2014 3 to 10 years in current department or agency 34 38 13 9 3 3 1 75 12 347
2014 11 to 20 years in current department or agency 35 44 13 4 4 0 0 79 8 46

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 20 17 9 7 20 6 56 21 132
2017 3 to 10 years in current department or agency 13 28 18 13 14 11 3 47 32 170
2017 11 to 20 years in current department or agency 17 29 21 13 13 6 2 50 28 63
2017 More than 20 years in current department or agency 19 15 0 8 42 15 0 41 59 12
2014 Less than 3 years in current department or agency 25 20 13 10 9 17 8 58 24 138
2014 3 to 10 years in current department or agency 18 21 23 14 14 9 2 43 32 347
2014 11 to 20 years in current department or agency 20 23 16 22 13 2 4 46 37 46

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 65 24 4 3 2 1 2 92 4 132
2017 3 to 10 years in current department or agency 57 34 5 3 1 0 1 91 5 170
2017 11 to 20 years in current department or agency 47 39 6 6 2 0 0 86 8 63
2017 More than 20 years in current department or agency 58 26 8 8 0 0 0 84 8 12
2014 Less than 3 years in current department or agency 61 19 10 5 0 2 2 84 6 138
2014 3 to 10 years in current department or agency 51 30 8 5 3 2 1 84 8 347
2014 11 to 20 years in current department or agency 44 43 4 4 2 0 2 89 7 46

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 71 22 1 0 0 4 2 98 0 132
2017 3 to 10 years in current department or agency 66 21 6 5 1 1 1 88 6 170
2017 11 to 20 years in current department or agency 65 25 8 3 0 0 0 89 3 63
2017 More than 20 years in current department or agency 58 32 10 0 0 0 0 90 0 12
2014 Less than 3 years in current department or agency 73 15 5 0 1 2 4 94 1 136
2014 3 to 10 years in current department or agency 62 27 4 3 2 1 0 91 5 346
2014 11 to 20 years in current department or agency 59 30 4 6 0 0 0 89 6 46

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 36 7 8 4 7 1 80 12 131
2017 3 to 10 years in current department or agency 25 33 20 12 8 1 0 59 20 169
2017 11 to 20 years in current department or agency 29 39 14 14 3 0 0 69 17 63
2017 More than 20 years in current department or agency 50 8 24 10 8 0 0 58 18 12
2014 Less than 3 years in current department or agency 37 34 15 3 1 9 1 80 4 138
2014 3 to 10 years in current department or agency 21 37 20 11 10 2 0 58 21 347
2014 11 to 20 years in current department or agency 16 48 11 21 4 0 0 64 25 46

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 23 27 15 12 7 5 10 59 23 132
2017 3 to 10 years in current department or agency 11 25 15 23 21 2 5 38 46 169
2017 11 to 20 years in current department or agency 18 17 17 16 25 5 3 37 44 63
2017 More than 20 years in current department or agency 19 15 8 16 34 0 8 38 54 12
2014 Less than 3 years in current department or agency 19 18 14 15 9 10 15 50 32 138
2014 3 to 10 years in current department or agency 10 20 15 21 30 2 1 31 53 347
2014 11 to 20 years in current department or agency 11 32 11 26 13 3 4 46 42 46

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 38 34 15 5 3 5 1 76 8 132
2017 3 to 10 years in current department or agency 18 40 23 10 7 2 1 59 17 170
2017 11 to 20 years in current department or agency 18 35 27 9 8 2 2 55 18 62
2017 More than 20 years in current department or agency 43 8 25 8 16 0 0 50 24 12

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 52 32 7 2 0 5 1 90 2 132
2017 3 to 10 years in current department or agency 39 40 13 3 1 4 0 82 4 169
2017 11 to 20 years in current department or agency 36 46 13 3 0 2 0 84 3 62
2017 More than 20 years in current department or agency 58 18 16 8 0 0 0 76 8 12
2014 Less than 3 years in current department or agency 51 27 9 1 0 11 1 90 1 138
2014 3 to 10 years in current department or agency 39 36 14 3 2 6 0 80 5 347
2014 11 to 20 years in current department or agency 40 40 13 0 2 5 0 84 2 45

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 30 6 4 0 3 0 90 4 132
2017 3 to 10 years in current department or agency 36 45 9 6 4 1 0 82 10 170
2017 11 to 20 years in current department or agency 39 46 6 5 3 0 2 86 8 63
2017 More than 20 years in current department or agency 58 0 16 26 0 0 0 58 26 12
2014 Less than 3 years in current department or agency 55 37 3 1 1 3 0 95 2 138
2014 3 to 10 years in current department or agency 40 39 11 4 4 3 0 81 8 347
2014 11 to 20 years in current department or agency 35 50 8 5 0 2 0 87 5 46

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 66 26 6 2 1 0 0 92 2 132
2017 3 to 10 years in current department or agency 38 45 7 6 4 0 0 83 10 170
2017 11 to 20 years in current department or agency 40 38 11 6 3 0 2 80 10 63
2017 More than 20 years in current department or agency 50 16 8 26 0 0 0 66 26 12
2014 Less than 3 years in current department or agency 66 30 3 1 1 1 0 96 1 138
2014 3 to 10 years in current department or agency 44 36 12 4 3 0 0 81 7 347
2014 11 to 20 years in current department or agency 43 44 9 2 2 0 0 87 5 46

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 31 19 7 5 3 0 69 12 132
2017 3 to 10 years in current department or agency 18 38 20 11 11 1 0 57 22 170
2017 11 to 20 years in current department or agency 20 31 22 17 7 2 2 52 25 62
2017 More than 20 years in current department or agency 43 0 16 16 25 0 0 43 42 12
2014 Less than 3 years in current department or agency 45 34 9 4 3 4 2 84 7 138
2014 3 to 10 years in current department or agency 14 34 24 15 11 1 0 49 27 347
2014 11 to 20 years in current department or agency 29 33 15 11 10 2 0 63 21 46

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 38 17 8 2 1 1 73 10 132
2017 3 to 10 years in current department or agency 21 40 17 14 8 0 0 61 22 170
2017 11 to 20 years in current department or agency 20 40 20 12 7 0 2 61 19 63
2017 More than 20 years in current department or agency 43 0 32 18 8 0 0 43 26 12
2014 Less than 3 years in current department or agency 46 37 7 5 3 1 1 84 8 138
2014 3 to 10 years in current department or agency 18 39 20 14 9 0 0 58 22 347
2014 11 to 20 years in current department or agency 33 29 18 16 4 0 0 62 21 46

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 21 14 18 8 6 3 56 28 132
2017 3 to 10 years in current department or agency 23 31 15 18 9 4 1 56 28 170
2017 11 to 20 years in current department or agency 24 41 12 10 11 0 2 66 22 63
2017 More than 20 years in current department or agency 27 15 8 34 0 8 8 50 40 12
2014 Less than 3 years in current department or agency 38 21 18 8 5 8 2 66 14 138
2014 3 to 10 years in current department or agency 19 28 19 12 16 5 0 50 29 347
2014 11 to 20 years in current department or agency 30 23 24 13 8 2 0 54 21 46
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 24 32 132
2017 3 to 10 years in current department or agency 45 27 28 170
2017 11 to 20 years in current department or agency 23 45 33 63
2017 More than 20 years in current department or agency 25 41 34 12
2014 Less than 3 years in current department or agency 35 31 34 138
2014 3 to 10 years in current department or agency 40 20 40 347
2014 11 to 20 years in current department or agency 27 40 32 46

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 11 44 7 30 5 56
2017 3 to 10 years in current department or agency 10 15 58 4 4 10 77
2017 11 to 20 years in current department or agency 27 0 53 6 7 7 14
2014 Less than 3 years in current department or agency 17 11 38 8 9999 25 47
2014 3 to 10 years in current department or agency 7 22 56 4 9999 11 138
2014 11 to 20 years in current department or agency 30 23 39 0 9999 8 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 93 132
2017 3 to 10 years in current department or agency 22 78 169
2017 11 to 20 years in current department or agency 16 84 63
2014 Less than 3 years in current department or agency 10 90 138
2014 3 to 10 years in current department or agency 24 76 347
2014 11 to 20 years in current department or agency 20 80 46

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 55 38
2017 11 to 20 years in current department or agency 50 10
2014 Less than 3 years in current department or agency 35 13
2014 3 to 10 years in current department or agency 40 82

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 67 38
2017 11 to 20 years in current department or agency 80 10
2014 Less than 3 years in current department or agency 86 13
2014 3 to 10 years in current department or agency 66 82

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 7 82

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 38
2017 11 to 20 years in current department or agency 0 10
2014 Less than 3 years in current department or agency 0 13
2014 3 to 10 years in current department or agency 0 82

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 38
2017 11 to 20 years in current department or agency 0 10
2014 Less than 3 years in current department or agency 0 13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10
2014 Less than 3 years in current department or agency 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 36 38
2014 3 to 10 years in current department or agency 29 83

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 32 38
2017 11 to 20 years in current department or agency 50 10
2014 Less than 3 years in current department or agency 52 13
2014 3 to 10 years in current department or agency 51 83

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 46 38
2017 11 to 20 years in current department or agency 60 10
2014 Less than 3 years in current department or agency 86 13
2014 3 to 10 years in current department or agency 49 83

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 37 38
2014 Less than 3 years in current department or agency 51 13
2014 3 to 10 years in current department or agency 51 83

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 41 38
2017 11 to 20 years in current department or agency 60 10
2014 Less than 3 years in current department or agency 66 13
2014 3 to 10 years in current department or agency 24 83

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 43 38
2014 Less than 3 years in current department or agency 66 13
2014 3 to 10 years in current department or agency 58 83

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 40 38
2014 Less than 3 years in current department or agency 51 13
2014 3 to 10 years in current department or agency 31 83

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 38
2017 11 to 20 years in current department or agency 0 10
2014 Less than 3 years in current department or agency 0 13
2014 3 to 10 years in current department or agency 0 83

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 13 38
2014 3 to 10 years in current department or agency 13 83

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 48 38
2017 11 to 20 years in current department or agency 60 10
2014 Less than 3 years in current department or agency 73 13
2014 3 to 10 years in current department or agency 48 83

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 15 38
2014 3 to 10 years in current department or agency 27 83

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 60 38
2017 11 to 20 years in current department or agency 51 10
2014 Less than 3 years in current department or agency 50 13
2014 3 to 10 years in current department or agency 57 83

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 34 38
2017 11 to 20 years in current department or agency 50 10
2014 3 to 10 years in current department or agency 21 83

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 21 38
2017 11 to 20 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 14 83

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 13 38
2014 3 to 10 years in current department or agency 14 83

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 18 38
2014 3 to 10 years in current department or agency 6 83

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 16 38
2014 Less than 3 years in current department or agency 0 13
2014 3 to 10 years in current department or agency 9 83

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 19 38
2014 3 to 10 years in current department or agency 25 83

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 22 36
2014 3 to 10 years in current department or agency 11 79

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10
2014 Less than 3 years in current department or agency 0 12
2014 3 to 10 years in current department or agency 8 79

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10
2014 Less than 3 years in current department or agency 0 12
2014 3 to 10 years in current department or agency 7 79

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 28 36
2014 3 to 10 years in current department or agency 15 79

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 22 36
2014 Less than 3 years in current department or agency 55 12
2014 3 to 10 years in current department or agency 11 79

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 15 36
2014 3 to 10 years in current department or agency 16 79

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 39 36
2014 Less than 3 years in current department or agency 39 12
2014 3 to 10 years in current department or agency 23 79

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10
2014 3 to 10 years in current department or agency 17 79

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 45 36
2017 11 to 20 years in current department or agency 60 10
2014 Less than 3 years in current department or agency 55 12
2014 3 to 10 years in current department or agency 43 79

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 36
2017 11 to 20 years in current department or agency 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 45 36
2017 11 to 20 years in current department or agency 80 10
2014 Less than 3 years in current department or agency 60 12
2014 3 to 10 years in current department or agency 42 79

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 11 to 20 years in current department or agency 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 89 11 37
2017 11 to 20 years in current department or agency 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 15 14 1 1 39 8 69 5 132
2017 3 to 10 years in current department or agency 12 16 19 9 9 29 5 42 29 170
2017 11 to 20 years in current department or agency 13 26 25 7 5 21 3 51 16 63
2017 More than 20 years in current department or agency 27 8 16 10 8 23 8 51 26 12
2014 Less than 3 years in current department or agency 15 13 14 2 4 39 13 60 12 138
2014 3 to 10 years in current department or agency 12 18 24 7 8 27 4 44 21 347
2014 11 to 20 years in current department or agency 15 28 21 9 6 19 2 55 19 46

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 33 9 1 1 18 2 86 3 132
2017 3 to 10 years in current department or agency 26 33 17 7 5 10 1 67 14 170
2017 11 to 20 years in current department or agency 24 36 19 5 7 9 0 66 13 61
2017 More than 20 years in current department or agency 43 24 8 26 0 0 0 66 26 12
2014 Less than 3 years in current department or agency 32 29 14 1 2 20 2 78 4 138
2014 3 to 10 years in current department or agency 24 34 23 4 5 9 1 65 10 347
2014 11 to 20 years in current department or agency 24 42 17 8 2 6 0 71 11 46
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 20 31 10 6 5 5 22 71 15 132
2017 3 to 10 years in current department or agency 23 36 14 6 1 2 17 73 9 170
2017 11 to 20 years in current department or agency 27 38 16 3 0 0 16 78 4 63
2017 More than 20 years in current department or agency 43 24 16 0 0 0 18 80 0 12
2014 Less than 3 years in current department or agency 21 24 9 3 3 6 33 74 11 137
2014 3 to 10 years in current department or agency 18 44 13 6 2 2 15 74 10 347
2014 11 to 20 years in current department or agency 16 59 6 0 2 0 16 90 3 46

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 13 22 4 1 32 22 41 12 131
2017 3 to 10 years in current department or agency 10 18 22 4 4 20 22 49 14 169
2017 11 to 20 years in current department or agency 11 24 33 1 0 19 12 50 2 63
2017 More than 20 years in current department or agency 19 8 32 8 0 15 17 41 12 12
2014 Less than 3 years in current department or agency 10 8 12 1 3 34 32 53 12 138
2014 3 to 10 years in current department or agency 7 14 18 6 5 31 19 43 21 346
2014 11 to 20 years in current department or agency 7 31 15 5 4 13 25 61 14 46

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 21 11 1 1 14 21 81 2 132
2017 3 to 10 years in current department or agency 35 27 10 2 1 9 16 82 4 170
2017 11 to 20 years in current department or agency 38 22 15 7 3 2 13 70 12 63
2017 More than 20 years in current department or agency 66 16 8 0 0 0 10 91 0 12
2014 Less than 3 years in current department or agency 31 15 8 1 1 10 33 82 4 137
2014 3 to 10 years in current department or agency 30 31 10 3 1 10 14 81 6 347
2014 11 to 20 years in current department or agency 20 56 7 2 0 0 16 90 2 46

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 20 10 1 1 16 21 81 2 131
2017 3 to 10 years in current department or agency 27 25 14 3 1 14 16 74 6 168
2017 11 to 20 years in current department or agency 32 27 20 3 2 3 13 70 6 62
2017 More than 20 years in current department or agency 58 16 8 8 0 0 10 82 9 12
2014 Less than 3 years in current department or agency 28 13 7 1 1 19 31 83 4 138
2014 3 to 10 years in current department or agency 23 29 14 2 2 15 15 75 5 346
2014 11 to 20 years in current department or agency 16 49 9 4 0 6 16 83 5 46
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 7 93 170
2017 11 to 20 years in current department or agency 8 92 62
2014 Less than 3 years in current department or agency 3 97 138
2014 3 to 10 years in current department or agency 9 91 346

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 44 11
2014 3 to 10 years in current department or agency 26 31

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 82 11
2014 3 to 10 years in current department or agency 85 31

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11
2014 3 to 10 years in current department or agency 0 31

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11
2014 3 to 10 years in current department or agency 0 31

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 47 11
2014 3 to 10 years in current department or agency 22 31

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11
2014 3 to 10 years in current department or agency 0 31

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11
2014 3 to 10 years in current department or agency 35 31

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 55 11
2014 3 to 10 years in current department or agency 35 31

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11
2014 3 to 10 years in current department or agency 0 31

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 45 11
2014 3 to 10 years in current department or agency 47 31

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 74 11
2014 3 to 10 years in current department or agency 26 30

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 64 11
2014 3 to 10 years in current department or agency 46 30

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 54 11
2014 3 to 10 years in current department or agency 59 30

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 3 to 10 years in current department or agency 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 100 0 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 24 12 15 0 1 42 6 70 1 132
2017 3 to 10 years in current department or agency 14 14 23 4 2 36 6 49 10 170
2017 11 to 20 years in current department or agency 13 19 25 2 6 32 3 50 12 63
2017 More than 20 years in current department or agency 19 8 34 0 0 39 0 45 0 12
2014 Less than 3 years in current department or agency 20 8 12 3 2 43 13 63 10 138
2014 3 to 10 years in current department or agency 13 16 20 3 4 36 9 51 12 347
2014 11 to 20 years in current department or agency 16 27 24 0 5 21 8 60 6 46

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 28 10 0 1 21 1 87 1 132
2017 3 to 10 years in current department or agency 30 35 16 4 1 14 1 76 6 170
2017 11 to 20 years in current department or agency 31 30 15 2 6 14 2 72 9 63
2017 More than 20 years in current department or agency 58 8 26 0 0 8 0 72 0 12
2014 Less than 3 years in current department or agency 38 21 14 1 2 22 2 78 4 138
2014 3 to 10 years in current department or agency 26 30 18 2 3 19 2 71 6 347
2014 11 to 20 years in current department or agency 27 39 22 2 2 8 0 71 5 46
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 28 16 17 17 0 3 48 35 132
2017 3 to 10 years in current department or agency 27 24 16 8 22 1 3 52 31 169
2017 11 to 20 years in current department or agency 27 21 33 5 13 0 2 49 18 63
2017 More than 20 years in current department or agency 33 23 19 8 16 0 0 57 24 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 20 33 12 6 0 1 49 19 132
2017 3 to 10 years in current department or agency 16 27 26 18 12 0 0 44 30 170
2017 11 to 20 years in current department or agency 6 27 41 12 13 0 2 33 25 63
2017 More than 20 years in current department or agency 43 17 16 24 0 0 0 60 24 12

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 23 36 24 10 5 0 2 60 16 132
2017 3 to 10 years in current department or agency 18 26 26 18 11 0 0 45 29 169
2017 11 to 20 years in current department or agency 9 30 29 19 10 2 2 41 29 63
2017 More than 20 years in current department or agency 43 16 34 8 0 0 0 58 8 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 19 26 24 17 11 0 3 46 29 132
2017 3 to 10 years in current department or agency 13 21 20 26 19 0 1 34 45 170
2017 11 to 20 years in current department or agency 3 19 39 19 18 0 2 23 38 63
2017 More than 20 years in current department or agency 43 25 8 16 8 0 0 68 24 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 23 12 4 2 1 9 80 6 132
2017 3 to 10 years in current department or agency 40 21 23 9 1 1 5 65 10 167
2017 11 to 20 years in current department or agency 28 30 29 5 2 0 6 62 7 63
2017 More than 20 years in current department or agency 43 18 8 16 0 0 15 71 19 12

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 32 15 11 4 0 1 69 16 131
2017 3 to 10 years in current department or agency 28 27 21 12 11 0 1 55 23 170
2017 11 to 20 years in current department or agency 34 27 24 9 3 0 3 63 12 63
2017 More than 20 years in current department or agency 43 41 0 0 16 0 0 84 16 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 28 22 10 3 1 1 64 13 131
2017 3 to 10 years in current department or agency 26 30 17 16 9 1 0 57 26 170
2017 11 to 20 years in current department or agency 23 40 21 16 0 0 0 63 16 62
2017 More than 20 years in current department or agency 35 15 8 34 8 0 0 50 42 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 23 26 30 13 6 1 1 50 19 131
2017 3 to 10 years in current department or agency 15 27 23 15 19 0 1 43 34 170
2017 11 to 20 years in current department or agency 11 32 26 23 8 0 0 43 31 62
2017 More than 20 years in current department or agency 17 23 43 8 8 0 0 41 16 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 22 30 27 14 5 0 1 52 20 131
2017 3 to 10 years in current department or agency 22 27 18 18 14 0 2 49 32 170
2017 11 to 20 years in current department or agency 13 26 22 33 7 0 0 38 39 62
2017 More than 20 years in current department or agency 50 16 0 26 8 0 0 66 34 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 37 16 6 7 0 1 70 14 130
2017 3 to 10 years in current department or agency 28 30 20 8 10 2 1 60 19 170
2017 11 to 20 years in current department or agency 29 21 26 18 6 0 2 50 24 62
2017 More than 20 years in current department or agency 52 16 8 8 8 0 8 74 18 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 21 9 2 3 0 1 86 5 131
2017 3 to 10 years in current department or agency 57 21 10 6 4 0 1 79 11 169
2017 11 to 20 years in current department or agency 57 16 12 6 6 2 2 75 13 63
2017 More than 20 years in current department or agency 60 24 0 8 8 0 0 84 16 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 81 8 2 2 1 1 4 95 4 132
2017 3 to 10 years in current department or agency 75 9 6 3 2 1 5 89 5 170
2017 11 to 20 years in current department or agency 64 18 5 5 3 1 3 87 8 63
2017 More than 20 years in current department or agency 59 8 0 25 0 0 8 72 28 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 70 16 5 4 1 0 3 89 5 132
2017 3 to 10 years in current department or agency 56 23 11 3 2 1 4 83 6 170
2017 11 to 20 years in current department or agency 52 30 9 6 3 0 0 81 9 63
2017 More than 20 years in current department or agency 60 32 8 0 0 0 0 92 0 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 72 16 6 2 1 0 3 91 4 132
2017 3 to 10 years in current department or agency 58 16 11 7 4 0 3 77 11 169
2017 11 to 20 years in current department or agency 60 19 11 5 6 0 0 78 11 63
2017 More than 20 years in current department or agency 66 8 8 10 8 0 0 74 18 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 67 9 3 2 0 0 19 94 2 132
2017 3 to 10 years in current department or agency 59 12 7 2 0 1 20 89 2 170
2017 11 to 20 years in current department or agency 53 18 7 0 2 0 20 90 2 63
2017 More than 20 years in current department or agency 50 0 10 0 0 0 40 84 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 74 11 4 1 0 1 10 95 1 131
2017 3 to 10 years in current department or agency 72 16 3 0 0 1 8 97 0 169
2017 11 to 20 years in current department or agency 70 21 3 0 2 2 3 95 2 62
2017 More than 20 years in current department or agency 76 16 0 0 0 0 8 100 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 65 12 10 1 6 0 6 82 8 132
2017 3 to 10 years in current department or agency 62 15 9 3 4 1 6 83 7 170
2017 11 to 20 years in current department or agency 62 21 6 2 5 1 3 87 7 63
2017 More than 20 years in current department or agency 60 8 8 0 0 8 16 90 0 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 56 28 7 3 1 0 5 89 4 132
2017 3 to 10 years in current department or agency 50 23 11 5 5 1 5 78 10 170
2017 11 to 20 years in current department or agency 53 28 9 5 2 0 3 84 6 63
2017 More than 20 years in current department or agency 60 32 8 0 0 0 0 92 0 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 16 41 25 13 5 0 0 57 18 132
2017 3 to 10 years in current department or agency 12 26 35 20 6 1 1 38 26 169
2017 11 to 20 years in current department or agency 11 17 58 6 8 0 0 28 14 63
2017 More than 20 years in current department or agency 27 15 23 16 8 10 0 47 27 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 5 13 36 28 17 0 1 46 18 132
2017 3 to 10 years in current department or agency 9 27 35 17 10 1 1 28 37 169
2017 11 to 20 years in current department or agency 8 17 44 24 5 0 2 29 26 63
2017 More than 20 years in current department or agency 0 40 8 17 35 0 0 52 40 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 36 38 15 4 1 6 0 77 6 131
2017 3 to 10 years in current department or agency 29 48 12 3 5 2 0 79 9 170
2017 11 to 20 years in current department or agency 40 35 14 6 3 2 0 76 10 63
2017 More than 20 years in current department or agency 66 0 26 0 8 0 0 66 8 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 42 12 5 7 3 0 75 13 131
2017 3 to 10 years in current department or agency 16 42 13 14 13 1 0 59 27 170
2017 11 to 20 years in current department or agency 11 43 18 15 12 1 0 55 27 62
2017 More than 20 years in current department or agency 43 8 8 8 34 0 0 50 42 12
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 93 132
2017 3 to 10 years in current department or agency 26 74 169
2017 11 to 20 years in current department or agency 14 86 63
2014 Less than 3 years in current department or agency 12 88 138
2014 3 to 10 years in current department or agency 17 83 346
2014 11 to 20 years in current department or agency 19 81 46

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 3 to 10 years in current department or agency 91 9 44
2014 Less than 3 years in current department or agency 72 28 17
2014 3 to 10 years in current department or agency 85 15 61

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 3 to 10 years in current department or agency 49 38 5 8 0 0 0 87 8 40
2014 Less than 3 years in current department or agency 65 21 0 14 0 0 0 86 14 12
2014 3 to 10 years in current department or agency 62 27 2 7 2 0 0 89 9 52
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 27 26 18 8 18 3 0 28 72 132
2017 3 to 10 years in current department or agency 36 19 19 9 14 4 0 37 63 170
2017 11 to 20 years in current department or agency 41 23 18 10 2 2 5 44 56 63
2017 More than 20 years in current department or agency 52 16 8 8 8 8 0 57 43 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 32 94
2017 3 to 10 years in current department or agency 34 101
2017 11 to 20 years in current department or agency 19 33

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 34 94
2017 3 to 10 years in current department or agency 38 101
2017 11 to 20 years in current department or agency 24 33

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 26 94
2017 3 to 10 years in current department or agency 24 101
2017 11 to 20 years in current department or agency 19 33

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 94
2017 3 to 10 years in current department or agency 44 101
2017 11 to 20 years in current department or agency 32 33

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 4 94
2017 3 to 10 years in current department or agency 22 101
2017 11 to 20 years in current department or agency 9 33

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 94
2017 3 to 10 years in current department or agency 35 101
2017 11 to 20 years in current department or agency 60 33

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Less than 3 years in current department or agency 3 48 27 6 6 10 90
2017 3 to 10 years in current department or agency 5 42 23 7 3 19 97
2017 11 to 20 years in current department or agency 6 56 16 13 0 9 32

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 17 25 15 19 14 1 8 47 37 94
2017 3 to 10 years in current department or agency 8 25 19 13 22 1 11 38 40 101
2017 11 to 20 years in current department or agency 12 28 14 16 15 3 12 46 37 33

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 3 17 8 19 43 2 8 22 69 94
2017 3 to 10 years in current department or agency 1 7 16 21 42 3 10 9 73 102
2017 11 to 20 years in current department or agency 0 11 26 23 34 3 3 12 61 33
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